thank you for participating in this brief overview of the jeff cole group, ltd. (jcg)

© 2003-2009 The Jeff Cole Group. Ltd.

Thank you for participating in this brief overview of the Jeff Cole Group, Ltd. (JCG).

Established in 2002, JCG is aconsulting practice in Centerville, Ohio dedicated to helping clients improve business results.

We do that through state-of-the-artimprovement strategiesimprovement strategies.


The Group in JCG is composed of a collaborative network of consultants who come together on projects as their skill sets match your specific needs.

JCG consultants each have over 20 years practical industry experience and a proven track record for getting results.


We believe in listening. Your culture and organization are unique. We partner with you to select an approach right for your needs -- not force-fitting a “cookie cutter” implementation.

We also believe in making our clientsself-sufficient to address their future improvement needs.


JCG consultants have helped Fortune 500 firms as well as medium & small businesses, working with teams from the boiler-room to the board-room in achieving results.

We have helped companies in a variety of industries including:

• High Tech• Hospitals• Telecoms• Food Production• Optical Fiber Mfg• Marketing Research• Airlines• Retail

• Management Consulting• Healthcare Supply Mgt• Pharmaceutical• Heavy Equipment Mfg• Restaurant Equipment• Government• Electronics Mfg• Software Development


This overview mentionsimprovement

strategies - specifically how can JCG help me?

“.”

Our Improvement Strategies blend the best in today’s quality and change management practices, giving you results that last. Specifically, it includes the ...

• methods• structures• tools• training

• communications• measurements• governance

… required to drive improved results.


We help clients improve results through a simple

three-step approach:

Diagnosis Prescription Improvement



• We partner with you to clarify and quantify your most critical performance gaps

• By selecting and applying fast, effective diagnostic approaches, we surface the underlying root causes of the performance gaps



• Next, we construct a strategy for improvement tailored to your culture and resources.

• JCG brings to the table a broad and deep array of improvement approaches, best practice examples, and a multi-decade track record of success.



• Where the rubber meets the road - executing the strategy to close the gap and achieve desired results.

• Of all failed improvement initiatives, 80-90% fail in this stage. We’ll tell you exactly why that happens and show how your strategy will have proactive assessments and risk mitigation built in.


To further support implementation, we offer training in several key areas:

• Six Sigma• Lean• Baldrige• Action Planning• Creativity Tools

• Change Management• Team Building• Effective Meetings• Shared Expectations


The pain is not limited to manufacturing. Often, gaps are found in other areas such as:

• Finance & Administration• Human Resources• Quality, Public Relations and Legal processes• Operations• Order Entry, Call Center and Fullfillment• Sales and Marketing

The improvement technology we bring tothe table addresses these issues.

We relieve pain. Every organization has someform of pain, varying from broad to specific.

Broad: We need ...

Specific: We need ...

“Better customer service”“Faster delivery”“Lower costs”“Less confusion”“Reduced turnover”“Better processes”“Improved quality”“Better relationships”“Less time in meetings”

“A 15% IRR for our training effort”“To reduce loan processing time from 30 days to 5”“To respond to 98% of calls within 24 hours”“To improve process yield on line 3 to 85%”“95% parts availability”


Along the way, we’ve racked up someinteresting results, including:• Process cycle time reduced by 75%

• 40% cost reduction in a multi-million dollar process

• $50,000 in hidden costs surfaced and eliminated in one simple administrative process

• Process usage improved from less than 50% to 100%

• 300-point gains in Baldrige assessment scores

• Cost savings of 40% on a multi-year software project

• JCG clients have enjoyed over $50M in savings!


It would be our pleasure to help you meet your goals. Please visit the website below to learn more and let us know how we may serve you.

Jeff Cole, Owner & PrincipalJCG, Ltd.

2160 Belleville LnCenterville, OH 45459

[email protected]

www.jcolegroup.com

thank you for participating in this brief overview of the jeff cole group, ltd. (jcg)

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failed improvement initiatives

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