the 17th annual bti client service all-stars€¦ · bti client service a-team 2018, appearing on...

©2018 The BTI Consulting Group, Inc. All rights reserved. BTI Client Service All-Stars 2018 | 1

THE 17TH ANNUALBTI CLIENT SERVICE ALL-STARS

326 attorneys have mastered the art of superior client service. In the eyes of clients, these attorneys are unsurpassed in their delivery of client service. These are the BTI Client Service All-Stars 2018. This report honors the individuals able to stand out in the sea of legal services providers to represent the cream of the crop.

Corporate counsel single out each attorney—by name and in an unprompted manner—as delivering the absolute best client service. No attorney or firm can self-nominate, self-refer, nor pay to be included in this report. Clients have the final—and only—say.

This year’s Client Service All-Star lineup is especially strong. These client-savvy attorneys stand out for delivering the best client experience. We note 6 associates standing out for superior client service—an enormous accomplishment, and advantage, for each of the 6 as they move forward in their careers.

We congratulate each and every BTI Client Service All-Star. They continue to exceed clients’ ever-rising expectations, as measured by the most demanding clients—the sole and final judge.

This year, clients point to a new reason driving a BTI Client Service All-Star-level performance—a superior client experience. This new driver ups the standard for every attorney, including the All-Stars, as clients expect more. We discuss this on page 4.

326 ATTORNEYS ABSOLUTELY BEST AT CLIENT SERVICEGENERAL COUNSEL NAME THE ATTORNEYS ON TOP

Overview | 1

Cultivating Client Service Standouts | 5

BTI Client Service All-Stars 2018: The Lineup | 14

How to Become aBTI Client Service All-Star | 56

BTI’s Methodology and Approach | 60

About BTI | 62

Contact BTI | 68


BTI congratulates each of the 326 individual attorneys honored in the BTI Client Service All-Stars 2018 and applauds their skill and dedication to providing superior client service.

17 attorneys—a mere 5.5% of the BTI Client Service All-Stars 2018—are making repeat appearances. Clients single out these MVPs providing consistent service over time—proving themselves as the best at client service time and time again.

Only 71 law firms are home to 2 or more BTI Client Service All-Stars. These firms account for 250 BTI Client Service All-Stars—suggesting a culture of client service which is more dominant than at other firms. 28 of these law firms are also singled out by clients in the BTI Client Service A-Team 2018, appearing on this year’s BTI Client Service 30.

BTI Client Service All-Stars 2018Now in its 17th year of publication, the BTI Client Service All-Stars is the gold standard used by corporate counsel and law firms alike to identify the attorneys delivering the best client service.

149

326 Number of

BTI Client Service All-Stars Recognized

Number of Firms Represented

All-Star Scarcity: 11% of All Firms Serving Large Clients Are Home to More than One All-Star Attorney

10.9%Firms represented by MORE THAN one All-Star attorney

17

The Elite MVPs: Fewer than 6% of Attorneys Earn Recognition Year after Year

Attorneys Recognized 2 or More Years in a Row


326 ALL-STARS, 6 DRIVERS.

Despite the number of personalities and varying expectations corporate counsel place on attorneys, there are 6 common characteristics shared by the attorneys singled out by clients as best.

The good news is most of these traits are learnable.

THE 6 TRAITS OF A CLIENT SERVICE ALL-STAR

SUPERIOR CLIENT FOCUS

#1A BTI Client Service All-Star never forgets: the client and the client’s needs and goals come first. 30.8% of All-Stars earn their nomination through providing exceptional client service by tailoring their services to meet the needs of clients.

#2CLIENT EXPERIENCE

Clients seek a superior experience in every interaction they have with their attorneys. 30.3% of

All-Stars earn their nomination by providing a consistent client experience across all touchpoints.

#3LEGAL SKILLSMany All-Stars earn recognition through their exceptional legal skills. The results these attorneys deliver far exceed what the client thought possible.

#4UNMATCHED BUSINESS UNDERSTANDING

All-Stars know the best way to truly help clients is to first understand their business. Every

conversation, action, and recommendation considers industry dynamics, business objectives,

current events, and competitive pressures.

#5OUTSIZED VALUEProviding value continues to drive nominations to this elite list. Clients face strong cost pressures when hiring law firms and want to feel they are getting a deal—no matter the price tag.

#6INNOVATIVE THOUGHT LEADER

Thought leaders provide unique, creative solutions to drive a competitive advantage for their

client’s business.


The 6 Traits of a Client Service All-Star

Client Experience

This year corporate counsel single out a new trait—superior client experience. This comes on the heels of a sharp consolidation in firms corporate counsel turn to for their legal needs, making the relationships with the chosen few even more important.

C-level executives will seek out and pay premium rates for a superior, reliable, and predictable client experience. The BTI Client Service All-Stars treat their client relationships as a continuum. It doesn’t end. Each experience adds to the relationship, from pitch to post-matter briefing to ongoing communication during and between matters. And these interactions are all built around client preferences and adding value.

The more consistent the client experience, the more clients feel they can rely on their attorneys. Your consistency across interactions and touchpoints leads to predictability and trust—building the strongest and longest lasting client relationships.

30.8% 30.3%

17.5%14.7%

4.3%0%

5%

10%

15%

20%

25%

30%

35%

SuperiorClient Focus

ClientExperience

Legal Skills ExceptionalUnderstanding

of theClient's Business

DeliveringEfficient,

Value-AddedService

InnovativeThought Leader

https://www.bticonsulting.com/themadclientist/clients-shatter-2-records-helping-latham-shatter-3-billion-1


CULTIVATING CLIENT SERVICE STANDOUTS


5

5

5

5

5

5

6

6

7

7

9

11

16

0 5 10 15 20

Williams & Connolly

Sullivan & Cromwell

Seyfarth Shaw

Polsinelli

Morgan Lewis

Cooley

Wachtell, Lipton, Rosen & Katz

Ogletree Deakins

Latham & Watkins

Arnold & Porter

DLA Piper

Gibson Dunn

Jones DayCultivating Firmwide Success

Of the 650 law firms serving large organizations, only 71 are home to more than 1 BTI Client Service All-Star: a truly elite group of standout firms.

These firms demonstrate their firmwide commitment to client service excellence. It is no surprise to learn over 80% of these firms are also featured in the top 100 in the BTI Client Service A-Team 2018—BTI’s definitive annual ranking of the law firms legal decision makers recognize for delivering the absolute best client service.

New RecordsJones Day sets a new record as home to the largest number of BTI Client Service All-Stars, with 16. The firm shows an ongoing and unrelenting commitment to not just delivering, but also improving, client service.

Gibson Dunn also breaks new ground by serving as home for 11 BTI Client Service All-Stars. This shows you can embed client service into firm culture.

Continued on next page

LAW FIRMS HOME TO MULTIPLE ALL-STAR ATTORNEYS

NUMBER OF ALL-STARSFIRM


FIRM NUMBER OF ALL-STARS FIRM NUMBER OF ALL-STARS


Jones Day 16

Gibson Dunn 11

DLA Piper 9

Arnold & Porter 7

Latham & Watkins 7

Ogletree Deakins 6

Wachtell, Lipton, Rosen & Katz 6

Cooley 5

Morgan Lewis 5

Polsinelli 5

Seyfarth Shaw 5

Sullivan & Cromwell 5

Williams & Connolly 5

Alston & Bird 4

Baker McKenzie 4

Blank Rome 4

Cravath, Swaine & Moore 4

Faegre Baker Daniels 4

Hogan Lovells 4

Jones Walker 4

K&L Gates 4

King & Spalding 4

Locke Lord 4

McGuireWoods 4

Norton Rose Fulbright 4

Skadden 4

Winston & Strawn 4

Covington 3

Debevoise & Plimpton 3

Dechert 3

Holland & Hart 3

Kasowitz Benson Torres 3

Kirkland & Ellis 3

Mayer Brown 3

Orrick 3

Paul Hastings 3

Sidley 3

Squire Patton Boggs 3

White & Case 3

Akin Gump Strauss Hauer & Feld 2

Andrews Kurth 2

Arent Fox 2

Baker Botts 2

BakerHostetler 2

Continued on next page


FIRM NUMBER OF ALL-STARS FIRM NUMBER OF ALL-STARS


Barnes & Thornburg 2

Bradley 2

Buchanan Ingersoll & Rooney 2

Cadwalader 2

Clifford Chance 2

Davis Polk 2

Dentons 2

Godfrey & Kahn 2

Greenberg Traurig 2

Haynes and Boone 2

Hughes Hubbard & Reed 2

Jenner & Block 2

Katten Muchin Rosenman 2

Littler 2

Manatt 2

Michael Best 2

Morrison & Foerster 2

O'Melveny 2

Pillsbury 2

Quinn Emanuel Urquhart & Sullivan 2

Reed Smith 2

Ropes & Gray 2

Saul Ewing Arnstein & Lehr 2

Sheppard Mullin 2

Simpson Thacher 2

Weil 2

Womble Bond Dickinson 2


BTI CLIENT SERVICE SUPER ALL-STARS

BTI CLIENT SERVICE ALL-STAR MVPS

Even among the BTI Client Service All-Stars, there are attorneys earning special recognition from General Counsel and legal decision makers. MVPs have been recognized year after year for their dedication to delivering the best service to their clients. Another group of attorneys, the Super All-Stars, enjoy recognition from more than one influential legal decision maker this year.

BTI celebrates each of the attorneys on the following pages for their truly outstanding ability to serve clients better than all others.

TOP ATTORNEYS REINVENTING CLIENT RELATIONSHIPS


H. RODGIN COHENSENIOR CHAIRMAN

SULLIVAN & CROMWELL

“I value his ability to provide legal advice combined with

business advice; he can quickly access an issue and

come up with a solution.”

BTI CLIENT SERVICE HALL OF FAME

Even among the elite, H. Rodgin Cohen is in a class of his own. 2018 marks Mr. Cohen’s 15th

appearance as part of the BTI Client Service All-Stars—far exceeding the record of any other attorney over the past 17 years.

This accomplishment is a true testament to his ongoing dedication to deliveringthe absolute highest levels of client service.



FRANK LAYSONPARTNER

DLA PIPER

“He pays attention to client needs,has the ability to bridge gaps when

dealing with the other side, and provides creative solutions.”

DAVID K. CALLAHANPARTNER

LATHAM & WATKINS

“He solves all my problems and has a great attitude towards his work.”

BTI CLIENT SERVICE SUPER ALL-STARS

These 6 standout attorneys receive recognition from multiple influential General Counsel and legal decision makers.

JONATHAN L. CORSICOPARTNER

GIBSON DUNN

“I trust his experience and his judgment—and he’s fun to work with.”

SEAN C. FELLERPARTNER

GIBSON DUNN

“He is responsive, practical, and has specialized knowledge—it’s the

practical part that makes him special and better than the rest.”


ALAN W. BELOFFSENIOR COUNSELMORGAN LEWIS

“He is an experienced lawyerand has an unmatched commitment to

his clients.”

ANTHONY ALDENPARTNER

QUINN EMANUEL URQUHART & SULLIVAN

“He is a great attorney—I think he is among few we really like.

He stands out because he is committed and hard working.”


Service as a Way of Life—the MVPsFew attorneys are committed to ensuring their client service is consistently meeting the rising expectations of General Counsel. The MVPs are the exception.

These 17 attorneys have had their superior service recognized by legal decision makers for 2 or more years in a row.

BTI CLIENT SERVICE ALL-STAR MVPS


ATTORNEYNUMBER OF

CONSECUTIVE YEARS RECOGNIZED ATTORNEYNUMBER OF

CONSECUTIVE YEARS RECOGNIZED

Tracy E. KernPartner, Jones Walker 5

E. Joshua RosenkranzPartner, Orrick 5

John T. BaecherPartner, Norton Rose Fulbright 4

Stephen I. GloverPartner, Gibson Dunn 4

Kirk T. MayFounding Shareholder, German May 4

Edward D. HerlihyPartner, Wachtell, Lipton, Rosen & Katz 3

Gregg M. LemleyShareholder, Ogletree Deakins 3

Randi C. LesnickPartner, Jones Day 3

Jennifer R. MewaldtPartner, Faegre Baker Daniels 3

Ron Chapman, Jr.Shareholder, Ogletree Deakins 2

A. Craig ClelandShareholder, Ogletree Deakins 2

Gregory Carl CookPartner, Balch & Bingham

2

William Donovan, Jr.Partner, Cooley

2

Paula J. MorencyPartner, Schiff Hardin 2

Jonathan M. MosesPartner, Wachtell, Lipton, Rosen & Katz 2

Richard R. PatchPartner, Coblentz Patch Duffy & Bass 2

Rick RichmondManaging Partner, Los Angeles,Jenner & Block 2

“He understands our requirements very quickly and anticipates my needs.”

“She is zealous, good in trial,and a great advocate for us.”


SPENCER WINTERSASSOCIATE

KIRKLAND & ELLIS

“He is very smart and down to earth.”

NADIA JAGUSIAKASSOCIATE

CLIFFORD CHANCE

“She gets what I am looking for and gets to the heart of the matter fast.”

ASSOCIATE ALL-STARS

These 6 standout associates receive recognition from influential General Counsel and legal decision makers.

BENJAMIN C. LEEASSOCIATEJONES DAY

“He is extremely responsive.”

TIMOTHY ORRASSOCIATEJONES DAY

“He is able to answer just about any question I have.”


RACHAEL DETTMANN SPIEGELASSOCIATE

FAEGRE BAKER DANIELS

“She is very proactive andgives me concise information which is

relevant to us.”

CAMERON BYRDASSOCIATE

AHMAD, ZAVITSANOS, ANAIPAKOS, ALAVI & MENSING

“He is highly effective andhelps us be successful.”


BTI CLIENT SERVICE ALL-STARS 2018: THE LINEUP


= MVP

= Super All-Star

BTI CLIENT SERVICE ALL-STARS 2018: THE LINEUPLISTED IN ALPHABETICAL ORDER, BY FIRM NAME

BTI offers congratulations to the following 326 attorneys earning recognition from leading General Counsel and legal decision makers for outperforming all other attorneys. It is a true achievement to earn this level of praise from influential clients.

BTI NOTE: PRIMARY PRACTICE REPRESENTS THE PRACTICE AREA IN WHICH THE NOMINATING CLIENT RECOGNIZED EACH BTI CLIENT SERVICE ALL-STAR AND IS NOT AN EXHAUSTIVE LIST OF EVERY AREA OF PRACTICE FOR EACH ATTORNEY.

AHMAD, ZAVITSANOS, ANAIPAKOS, ALAVI & MENSING

Cameron ByrdAssociate

LocationPrimary PracticeNominated By

Houston, TXTrade Secrets & Covenants Not to CompeteWorld-leading Industrial Services Company

AKIN GUMP STRAUSS HAUER & FELD

Ed PaganoPartner


Washington, DCPublic Law and PolicyGlobal Healthcare Company

Michael S. StamerPartner


New York, NYFinancial RestructuringLeading Consumer Goods Manufacturer

ALSTON & BIRD

R. Steve EnsorPartner


Atlanta, GALabor & EmploymentLeading Logistics Company

Kyle G. HealyPartner


Atlanta, GACorporate Transactions & SecuritiesLarge Consumer Goods Company

Ginabeth B. HutchisonCounsel

LocationPrimary Practice

Nominated By

Atlanta, GATrademark Prosecution & Portfolio ManagementRespected Insurance Company

Kristine McAlister BrownPartner


Atlanta, GALitigationNationwide Furniture Retailer


= MVP

= Super All-Star


ANDREWS KURTH

Robert V. JewellManaging Partner


Houston, TXEquity and Debt Capital MarketsInternational Apparel Manufacturer

Daniel E. McCormickPartner


Houston, TXReal EstateLarge Saas Provider

ARENT FOX

David G. BaylesAttorney


Los Angeles, CAIntellectual Property LitigationWorld-leading Industrial Services Company

David C. MeyerPartner


Los Angeles, CACorporate & SecuritiesInternational Computer Accessory Manufacturer

ARNOLD & PORTER

Richard E. BaltzPartner


Washington, DCCorporate and FinanceRespected Insurance Company

Soumitra DekaCounsel


San Francisco, CAPatent LitigationInternational Chemical Company

Daniel P. DiNapoliPartner


New York, NYIntellectual PropertyInternational Chemical Company

Matthew T. HeartneyPartner


Los Angeles, CAAntitrust/CompetitionInternational Vehicle Manufacturer

Bruce R. KellyPartner


New York, NYProduct LiabilityGlobal Energy Company

…continued on next page


= MVP

= Super All-Star


ARNOLD & PORTER, continued

Brian C. McCormallyPartner


Washington, DCFinancial ServicesLeading Regional Bank

Christopher M. OdellPartner


Houston, TXLitigationLeading American Power Company

BAKER BOTTS

Andrew M. BakerPartner


Houston, TX and Dallas, TXCorporateLarge Saas Provider

Theodore W. ParisPartner


Houston, TXCapital Markets and SecuritiesLarge Financial Services Firm

BAKER MCKENZIE

Peter R. GeorgePartner


Chicago, ILCompliance & InvestigationsLarge Risk Manager

C. Thomas KrusePartner


Houston, TXCommercial LitigationFortune 1000 Industrial Services Company

Nicholas MarchicaPartner


New York, NYMergers & AcquisitionsPremier Automobile Manufacturer

Jonathan B. NewtonPartner


Houston, TXCorporateLarge Financial Services Firm


= MVP

= Super All-Star


BAKERHOSTETLER

Billy M. DonleyPartner


Houston, TXLitigationWorld-leading Industrial Services Company

Harold H. FullmerPartner


Philadelphia, PAIntellectual PropertyPremier Semiconductor Company

BALCH & BINGHAM

Gregory Carl CookPartner


Birmingham, ALCommercial LitigationGlobal Tech Manufacturing Company

BALLARD SPAHR

Scott M. PearsonPartner


Los Angeles, CALitigationInternational Computer Accessory Manufacturer

BARNES & THORNBURG

Paul OlszowkaPartner


Chicago, ILLitigationTop Global Chemical Company

Frederick L. SchwartzPartner


Chicago, ILLabor and EmploymentInternational Power Provider

BENESCH

Mark E. AvsecPartner


Cleveland, OHIntellectual Property/3iPHigh-profile Consumer Goods Company


= MVP

= Super All-Star


BLANK ROME

Kevin J. BrunoPartner


New York, NY and Princeton, NJEnvironmentalLarge-tier Automotive Supplier

Brett M. EsberPartner


Washington, DCMaritime TransactionsLarge Professional Services Firm

Julia K. HoltOf Counsel


Los Angeles, CAInsurance Recovery LitigationWorld-leading Beverage Company

Frederick G. SandstromPartner


Philadelphia, PALabor & EmploymentLarge Financial Services Company

BOONE KARLBERG

Matthew B. HayhurstShareholder


Missoula, MTCivil LitigationInnovative Process Systems Company

BORDEN LADNER GERVAIS

Douglas R. SandersPartner


Vancouver, British ColumbiaConstruction LawCutting-edge Engineering & Manufacturing Company

BRACEWELL

Robert S. NicholsPartner


Houston, TXLabor & EmploymentLeading American Power Company


= MVP

= Super All-Star


BRADLEY

David W. OwenPartner


Birmingham, ALConstruction Litigation and DisputesPremier Multinational Infrastructure Group

E. Mabry RogersPartner


Birmingham, ALConstruction Litigation and DisputesFortune 200 Energy Company

BROWN & RUPRECHT

Heather F. ShoreAttorney


Kansas City, MOConstruction LitigationPremier Multinational Infrastructure Group

BRYAN CAVE

Stephanie M. HoslerPartner


St. Louis, MOTransactionsProminent Healthcare Company

BUCHANAN INGERSOLL & ROONEY

Derek P. BenkeSenior Attorney


Alexandria, VAIntellectual PropertyGlobal Technology Company

Rosemary J. BrunoShareholder


Newark, NJClass ActionsPremier Automobile Manufacturer

BURNS & LEVINSON

Dr. Ronda P. MoorePartner


Boston, MAPatentsTop Medical Products Manufacturer


= MVP

= Super All-Star


BUSINESS LEGALS

Frank C. EllingerAttorney


Biberach, GermanyContract LawTop Medical Products Manufacturer

CADWALADER

Steven BakerPartner


London, EnglandGlobal LitigationLeading IT Solutions Firm

Gillian Groarke BurnsSpecial Counsel


New York, NYAntitrustTop American Footwear Company

CAHILL

Bradley J. BondiPartner


Washington, DC and New York, NYLitigationLarge Financial Institution

CARLTON FIELDS

Daniel C. JohnsonShareholder


Orlando, FLLitigationLarge Financial Services Firm

CHAPOTON | SANDERS | SCARBOROUGH

Stephen L. JohnsonPartner


Houston, TXCorporate TransactionsLarge Financial Services Firm

CLIFFORD CHANCE

Nadia JagusiakAssociate


Amsterdam, NetherlandsIntellectual PropertyInnovative Supplier of Specialty Materials

Greg OlsenPartner


London, EnglandAntitrust CompetitionTop-tier Financial Services Company


= MVP

= Super All-Star


COBLENTZ PATCH DUFFY & BASS

Richard R. PatchPartner


San Francisco, CALitigationLarge Design Engineering Firm

COOLEY

Matthew D. BrownPartner


San Francisco, CACommercial LitigationLeading Financial Services Firm

William Donovan, Jr.Partner


Los Angeles, CACommercial LitigationLeading Consumer Goods Manufacturer

Laura Grossfield BirgerPartner


New York, NYCommercial LitigationProminent Professional Services Firm

Dr. Carol LahertyPartner


Seattle, WAIntellectual PropertyCutting-edge Engineering & Manufacturing Company

Stephen SmithPartner


Washington, DCIntellectual PropertyLarge Energy Company

COVINGTON

Andrew M. SmithPartner


Washington, DCFinancial ServicesLarge Banking Firm

Jonathan M. SperlingPartner


New York, NYLitigationTop Retail Department Store Chain

Allan J. TopolSenior Counsel


Washington, DCLitigationPreeminent International Trading Company


= MVP

= Super All-Star


CRAVATH, SWAINE & MOORE

Richard W. ClaryPartner


New York, NYLitigationLarge Construction Company

Michael S. GoldmanPartner


New York, NYBanking and FinanceGlobal Professional Services Firm

Rachel G. SkaistisPartner


New York, NYClass ActionsLarge Telecom Company

Christine A. VarneyPartner


New York, NYAntitrustLarge Saas Provider

CROWELL & MORING

Michael BoucherPartner


Washington, DCRegulatoryFinancial Services Giant

CURTIS

Raymond T. HumPartner


Washington, DC and New York, NYCorporatePremier Technical Services Company

DAVIS POLK

Dan HirschovitsPartner


London, EnglandCorporateTop-tier Financial Services Company

Marc O. WilliamsPartner


New York, NYMergers and AcquisitionsHigh Tech Defense Contractor


= MVP

= Super All-Star


DEBEVOISE & PLIMPTON

John GleesonPartner


New York, NYLitigationInnovative Supplier of Specialty Materials

William D. RegnerPartner


New York, NYMergers and AcquisitionsLeading Global Telecom Company

Julie M. RiewePartner


Washington, DCWhite Collar & Regulatory DefenseHigh-profile Electric Utility

DECHERT

David L. AnsellSenior Counsel


Washington, DCFinancial Services M&ALarge Consumer Goods Retailer

Ben BarnettPartner


Philadelphia, PAComplex Commercial LitigationPremier Technical Services Company

Mark D. PerlowPartner


San Francisco, CAFinancial Services and Regulatory ComplianceLarge Financial Services Company

DENTONS

Joel N. BockPartner


Short Hills, NJIntellectual Property and TechnologyLarge Consumer Goods Company

Steven M. MasielloPartner


Denver, COLitigationTop Retail Department Store Chain

DICKINSON WRIGHT

Christopher A. CornwallMember


Detroit, MIConstruction LawCutting-edge Engineering & Manufacturing Company


= MVP

= Super All-Star


DICKSON MINTO

Michelle McCabeCorporate Lawyer


Edinburgh, ScotlandM&A TransactionsLarge Financial Services Firm

DILWORTH PAXSON

Graham R. LaubPartner


Philadelphia, PAMergers & AcquisitionsProminent Global Equipment Manufacturer

DINSMORE

David J. LavanPartner


Washington, DCSecuritiesLeading Construction Products Company

DLA PIPER

Robert J. AlessiPartner


New York, NYEnergy LitigationProminent Natural Resources Company

James E. AndersonPartner


East Palo Alto, CAReal Estate FinanceLeading Beverage Corporation

Richard W. Ashley IIIPartner


Chicago, ILEmployee BenefitsGlobal Energy Company

Peter M. AstizPartner


East Palo Alto, CAIntellectual PropertyLarge Waste Management Company

David H. BambergerPartner


Washington, DCAntitrust and CompetitionMultinational Food Products Corporation



= MVP

= Super All-Star


DLA PIPER, continued

Marc D. KatzPartner


Nominated By

Dallas, TXEmployment Litigation and Dispute ResolutionLarge Manufacturing Company

Joseph LavellePartner


Washington, DCPatent LitigationPremier Automobile Manufacturer

Frank LaysonPartner


Atlanta, GAMergers and AcquisitionsMajor Transportation Company andWorld-leading Beverage Company

Andrew P. ValentinePartner


East Palo Alto, CAIntellectual PropertyLeading Media Company

DOHERTY, CIECHANOWSKI, DUGAN & CANNON

Steven D. WeilShareholder


Franklin, MALitigationInternational Apparel Manufacturer

DUANE MORRIS

Shelton M. Vaughan, P.C.Partner


Houston, TXCorporateLeading Engineering Firm

ECKERT SEAMANS

John J. MyersMember


Pittsburgh, PALabor & EmploymentLeading Paints and Coatings Technology Company

EIMER STAHL

Nathan P. EimerPartner


Chicago, ILAntitrust and Commercial LitigationInternational Chemical Company


= MVP

= Super All-Star


EVERSHEDS SUTHERLAND

John W. BensonPartner


Atlanta, GA and New York, NYReal Estate FinanceGiant Financial Services Company

FAEGRE BAKER DANIELS

Andrew AndersonPartner


Des Moines, IACorporateInnovative Supplier of Specialty Materials

Michael F. CocksonPartner


Minneapolis, MNLitigationTop Medical Products Manufacturer

Rachael Dettmann SpiegelAssociate


Minneapolis, MNFood and AgribusinessInnovative Supplier of Specialty Materials

Jennifer R. MewaldtPartner


Minneapolis, MNCorporateLarge Consumer Goods Retailer

FARRELL FRITZ

Domenique Camacho MoranPartner


Uniondale, NYLabor & EmploymentInternational Chemical Company

FENWICK & WEST

Samuel B. AngusPartner


San Francisco, CACorporateMultinational Food Products Corporation

FISHER PHILLIPS

Cheryl PinarchickPartner


Boston, MAEmploymentPremier Technical Services Company


= MVP

= Super All-Star


FOLEY HOAG

Jonathan E. BookPartner


Boston, MACommercial Real Estate TransactionsLarge Energy Company

FREDRIKSON & BYRON

Lawrence BenderShareholder


Bismarck, NDOil & GasNotable Petroleum Company

FRIED FRANK

Robert M. MastersPartner


Washington, DCIP LitigationLeading Insurance Company

FROST BROWN TODD

Nicholas C. PappasMember


Indianapolis, INProduct Liability LitigationPreeminent Manufacturer of Process Control Systems

GAYDOS, CHURNSIDE & BALTHROP

Michael H. LongOf Counsel


Eugene, ORLitigationLarge Risk Manager

GERMAN MAY

Kirk T. MayFounding Shareholder


Kansas City, MOBusiness LitigationRenowned Trading Company

GIBBONS

David E. De LorenziChair, Intellectual Property


Newark, NJIP LitigationTop Global Chemical Company


= MVP

= Super All-Star


GIBSON DUNN

Karen E. BerteroPartner


Los Angeles, CAGlobal FinanceElite Banking and Finance Firm

Michael D. BoppPartner


Washington, DCRegulatory ConsultingGlobal Leader in Adhesive Technologies

Frederick BrownPartner


San Francisco, CALitigationBiotech Leader

Jonathan L. CorsicoPartner


Nominated By

Washington, DCSecurities Regulation and Corporate GovernanceLarge Data Management Company andHigh Tech Defense Contractor

Andrew L. FabensPartner


New York, NYCapital MarketsGlobal Personal Care Products Corporation

Sean C. FellerPartner


Nominated By

Century City, CAExecutive Compensation and Employee BenefitsGlobal Personal Care Products Corporation and Global Chemical Leader

Stephen I. GloverPartner


Nominated By

Washington, DCSecurities Regulation and Corporate GovernanceLarge Data Management Company

Matthew HoffmanPartner


Los Angeles, CALitigationRespected Insurance Company

Elizabeth A. IsingPartner


Nominated By

Washington, DCSecurities Regulation and Corporate GovernanceGlobal Personal Care Products Corporation



= MVP

= Super All-Star


GIBSON DUNN, continued

Brian J. LanePartner


Nominated By

Washington, DCSecurities Regulation and Corporate GovernanceGlobal Chemical Leader

Douglas SmithPartner


San Francisco, CAMergers and AcquisitionsProminent Natural Resources Company

GIGLIOTTI LEGAL

Thomas A. GigliottiPrincipal


Raleigh, NCIntellectual Property ConsultingMultinational Software Company

GODFREY & KAHN

Timothy F. NixonShareholder


Nominated By

Green Bay, WIBusiness Finance, Bankruptcy & RestructuringInternational Power Provider

C.J. WautersShareholder


Milwaukee, WICorporate and SecuritiesLeading Regional Bank

GOODWIN

John O. NewellCounsel


Boston, MASecuritiesInternational Apparel Manufacturer

GORDON REES SCULLY MANSUKHANI

Nancy M. ErflePartner


Portland, OR and Seattle, WATort & Product Liability LitigationNotable Natural Resources Company


= MVP

= Super All-Star


GREENBERG TRAURIG

Brian T. FeeneyShareholder


Philadelphia, PABusiness and Commercial DisputesLeading Financial Services Firm

Paul J. FerakShareholder


Chicago, ILLitigationElite Banking and Finance Firm

GREENE ESPEL

John W. UrsuAttorney


Minneapolis, MNLitigationBiotech Leader

HAYNES AND BOONE

Brian D. BarnardPartner


Fort Worth, TXMergers and AcquisitionsLeading IT Solutions Firm

Emmie GoochCounsel


Houston, TXLitigationLarge Specialized Manufacturer

HEALEY LAW OFFICE AND REGULATORY CONSULTING

Martha A. HealeyPrincipal


Ottawa, OntarioRegulatoryInnovative Supplier of Specialty Materials

HINCKLEY ALLEN

Michael L. KoenigPartner


Nominated By

Albany, NY and New York, NYGovernment Enforcement & White Collar DefensePacesetting Technology Services Company


= MVP

= Super All-Star


HOGAN LOVELLS

Scot AndersonPartner


Denver, COEnergy and Natural ResourcesLarge Natural Resources Company

Daniel E. GonzálezPartner


Miami, FLCommercial LitigationFortune 200 Energy Company

John J. Smith, M.D., J.D.Partner


Washington, DCFDA RegulatoryTop Medical Products Manufacturer

Steven B. SteinbornPartner


Washington, DCFood Labeling and Advertising RegulationLeading American Fast Food Company

HOLLAND & HART

Jonathan AndersonPartner


Denver, COComplianceInternational Vehicle Manufacturer

James BorgelPartner


Denver, COReal Estate Development and FinanceLeading Consumer Goods Retailer

Matthew CavarraPartner


Denver, COIntellectual PropertyLarge North American Drilling Company

HOLLAND & KNIGHT

Charles S. Johnson, IIIPartner


Atlanta, GALitigation and Dispute ResolutionLeading Global Energy Company

HOWARD KENNEDY

Paul GlassbergPartner


London, EnglandMergers and AcquisitionsLeading Global Automotive Supplier


= MVP

= Super All-Star


HUGHES HUBBARD & REED

Jason C. BentonPartner


New York, NYLitigationProminent Professional Services Firm

James W. DabneyPartner


New York, NYIntellectual PropertyLarge Financial Services Firm

HUNTON & WILLIAMS

Stephen P. DemmPartner


Richmond, VAIntellectual PropertyTop American Footwear Company

HUSCH BLACKWELL

Ann M. MaherPartner


Milwaukee, WICommercial LitigationLeading Consumer Services Provider

JENNER & BLOCK

Martin C. GlassPartner


New York, NYSecuritiesPreeminent Manufacturer of Process Control Systems

Rick RichmondManaging Partner, Los Angeles


Los Angeles, CAComplex Commercial LitigationFortune 200 Energy Company


= MVP

= Super All-Star


JONES DAY

Aaron L. AgenbroadPartner


San Francisco, CALabor and EmploymentTop Financial Services Company

Richard J. Bedell Jr.Partner


Cleveland, OHBusiness & Tort LitigationHigh-profile REIT

David S. BirnbaumPartner


Chicago, ILLabor and EmploymentTop Global Chemical Company

Thomas E. DuttonPartner


Columbus, OHHealthcareLarge Healthcare Firm

Ronald S. GrossPartner


New York, NYBanking, Finance & SecuritiesLarge Financial Services Company

Daniel C. HagenPartner


Nominated By

New York, NYEmployee Benefits & Executive CompensationLarge Data Management Company

Joseph W. HammellPartner


Minneapolis, MNLabor and EmploymentMarket-leading Packaging Manufacturer

John K. KanePartner


New York, NYMergers and AcquisitionsProminent Healthcare Company

Benjamin C. LeeAssociate


San Francisco, CAGovernment RegulationMajor Petroleum and Petrochemical Products Marketer

Randi C. LesnickPartner


New York, NYMergers and AcquisitionsLarge Consumer Products Company



= MVP

= Super All-Star


JONES DAY, continued

Timothy J. MeltonPartner


Detroit, MI and Chicago, ILBanking, Finance & SecuritiesProminent Construction Organization

Glen D. NagerPartner


Washington, DCIssues & AppealsLeading Retail Financial Services Firm

Timothy OrrAssociate


New York, NYBanking, Finance & SecuritiesProminent Healthcare Company

Douglas H. Pearson Ph.D.Partner


Washington, DCIntellectual PropertyFinancial Services Giant

Tracy V. SchafferPartner


New York, NYBusiness & Tort LitigationLeading Agribusiness Company

Jeffrey A. SchlegelPartner


Houston, TXEnergyPremier Energy Company

JONES WALKER

Monique A. CenacPartner


Phoenix, AZCorporate & SecuritiesHigh Tech Defense Contractor

Tracy E. KernPartner


New Orleans, LALabor and EmploymentGrowing Retailer

Craig N. LandrumPartner


Jackson, MSBanking & Financial ServicesInnovative Financial Services Company

Kelly C. SimoneauxPartner


New Orleans, LACorporate & SecuritiesHigh Tech Defense Contractor


= MVP

= Super All-Star


K&L GATES

Stacy G. AckermannPractice Area Leader - Finance


Charlotte, NCReal Estate FinanceGiant Financial Services Company

David A. BatemanPartner


Seattle, WAIP LitigationLeading Energy Company

Mark D. FeczkoPartner


Pittsburgh, PAComplex Commercial Litigation and DisputesTop Industrial Manufacturer

Kristen L. StewartPartner


Pittsburgh, PACorporate/M&AGlobal Agribusiness Company

KASOWITZ BENSON TORRES

Sander AshSpecial Counsel


New York, NYReal Estate TransactionsTop Specialty Retailer

Nancy Elizabeth KaschelSpecial Counsel


New York, NYCommercial LitigationTop Financial Services Company

Sen. Joseph I. LiebermanSenior Counsel


New York, NYGovernment Affairs and Strategic CounselLeading Healthcare Company

KATTEN MUCHIN ROSENMAN

Russell E. GreenblattPartner


Nominated By

Chicago, ILEmployee Benefits & Executive CompensationLeading Agribusiness Company

Andrew G. KlevornPartner


Chicago, ILAntitrust and Competition LitigationFortune 1000 Food Company


= MVP

= Super All-Star


KING & SPALDING

David L. BalserPartner


Atlanta, GAContracts and Business TortsRespected Insurance Company

Mark S. BrownPartner


Washington, DCProduct LiabilityGlobal Technology Company

Bobby R. BurchfieldPartner


Washington, DCLitigationPreeminent International Trading Company

William C. Smith, IIIPartner


Atlanta, GAMergers and AcquisitionsNationwide Furniture Retailer

KIRKLAND & ELLIS

Brian BorchardPartner


Chicago, ILLitigationLeading Financial Holding Company

Jonathan F. GanterPartner


Washington, DCProduct Liability and Mass Tort LitigationLarge Financial Services Firm

Spencer WintersAssociate


Chicago, ILRestructuringLeading Energy Company

KNOBBE MARTENS

Brian HornePartner


Los Angeles, CALitigationTop Specialty Retailer

THE KULLMAN FIRM

Samuel Zurik IIIMember Of The Firm


New Orleans, LALabor and EmploymentWorld-leading Industrial Services Company


= MVP

= Super All-Star


LATHAM & WATKINS

James E. BrandtPartner


New York, NYLitigationLeading Financial Services Firm

Thomas G. BrandtPartner


Houston, TXSecuritiesGlobal Energy Company

David K. CallahanPartner


Chicago, ILIntellectual Property LitigationLeading Global Telecom Company and Prominent Global Equipment Manufacturer

George DavisPartner


New York, NYRestructuring, Insolvency & WorkoutsLarge Regulated Utility

Michael E. DillardPartner


Houston, TXCorporate and SecuritiesLarge Financial Services Firm

J. Patrick NevinsPartner


Washington, DCProject Development & FinanceMajor Hospitality Services Department

Stephen C. SzalkowskiPartner


Houston, TXCorporateGlobal Energy Company

LITTLER

Robert S. BlumbergShareholder


Los Angeles, CALabor and EmploymentLarge Construction Company

Theodore A. SchroederOffice Managing Shareholder


Pittsburgh, PA and Charleston, WVLabor and EmploymentLeading Paints and Coatings Technology Company


= MVP

= Super All-Star


LOCKE LORD

Brian I. HaysPartner


Chicago, ILAntitrustHigh-profile Tier 1 Automotive Supplier

Mike PetersPartner


Houston, TXCorporateMajor Petroleum and Petrochemical Products Marketer

David L. RuedigerPartner


Boston, MACorporateLeading Home Products Company

Kimberly F. WilliamsPartner


Dallas, TXLabor and EmploymentGlobal Hospitality Company

LOWENSTEIN SANDLER

Karim G. KasparSenior Counsel


New York, NY and Roseland, NJBusiness LitigationRespected Financial Services Company

MANATT

Brett J. NatarelliPartner


Chicago, ILLitigationLeading Home Products Company

Ted WolffPartner


New York, NYEnvironmentInnovative Supplier of Specialty Materials


= MVP

= Super All-Star


MAYER BROWN

Erika Z. JonesPartner


Washington, DCRegulatoryPremier Automobile Manufacturer

Andrew S. MarovitzPartner


Chicago, ILAntitrust & Competition LawFortune 200 Power Company

Michael A. OlsenPartner


Chicago, ILLitigation & Dispute ResolutionInternational Chemical Company

MCDERMOTT WILL & EMERY

Russell HaymanPartner


Los Angeles, CAWhite Collar / LitigationFirst-class Healthcare System

MCELROY, DEUTSCH, MULVANEY & CARPENTER

Richard E. BrennanOf Counsel


Morristown, NJLitigationRespected Financial Services Company

MCGUIREWOODS

Steven E. AdkinsPartner


Washington, DCIntellectual PropertyBroad-reaching American Energy Provider

Robert J. BittmanPartner


Washington, DCLitigationGlobal Technology Company

Peter J. CovingtonPartner


Nominated By

Charlotte, NCBusiness and Securities Litigation DepartmentTop-tier Financial Services Company

Douglas M. FoleyPartner


Washington, DC and Richmond, VALitigationLeading Agribusiness Company


= MVP

= Super All-Star


MICHAEL BEST

Stuart A. FredmanPartner


Midvale, UTCorporate, M&ATop Specialty Retailer

Jason D. RogersPartner


Midvale, UTCorporate, M&ATop Specialty Retailer

MIDDLETON REUTLINGER

Julie Gregory RayOf Counsel


Louisville, KYIntellectual PropertyGlobal Food Company

MILLER CANFIELD

Sherri A. WellmanPrincipal


Lansing, MIEnergy, Environmental and RegulatoryInternational Power Provider

MORGAN LEWIS

Nathan J. AndrisaniPartner


Philadelphia, PAGovernment Investigations, LitigationLarge Financial Services Company

Alan W. BeloffSenior Counsel


Boston, MAFinancial ServicesProminent Construction Organization and Large Insurance Company

Daniel L. GoldbergSenior Counsel


Boston, MACommercial LitigationPremier Automobile Manufacturer

Robert A. LewisPartner


San Francisco, CALitigationRespected Financial Services Company

Paul A. ZevnikPartner


Washington, DC and Los Angeles, CAProduct Liability, Tort, and InsuranceGroundbreaking Technology Company


= MVP

= Super All-Star


MORRISON & FOERSTER

Robert L. FalkPartner


Nominated By

San Francisco, CAEnvironmental/Toxics and Consumer ProductsWorld-leading Pharmaceutical Company

William I. SchwartzPartner


San Francisco, CAIntellectual Property and TechnologyPremier Semiconductor Company

MOTLEY RICE

David I. AckermanSenior Counsel


Washington, DCLitigationLarge Consumer Goods Manufacturer

MOYE, O'BRIEN, PICKERT & DILLON

James E. MoyeManaging Partner


Maitland, FLConstructionLarge Saas Provider

NEAL GERBER EISENBERG

Angela R. ElbertPartner


Chicago, ILCorporate, InsuranceNotable Natural Resources Company

NIXON PEABODY

Neal R. PandozziPartner


Boston, MA and Providence, RIPublic FinanceLarge Financial Services Firm


= MVP

= Super All-Star


NORTON ROSE FULBRIGHT

Judith A. ArcherPartner


New York, NYLitigationProminent Independent Power Company

Bill Armstrong, QCSenior Partner


Calgary, AlbertaLabor and EmploymentBranded Multinational Food Manufacturer

John T. BaecherPartner


New York, NYProject FinanceProminent Independent Power Company

Mike KeeleyPartner


Dallas, TXBank M&A and SecuritiesLarge Consumer Goods Retailer

NUTTER

Mary K. RyanPartner


Boston, MALitigationNotable International Manufacturing Company

OGLETREE DEAKINS

Charles B. BaldwinManaging Director


Indianapolis, INLabor and EmploymentNational Healthcare Organization

James M. BarrettShareholder


Portland, ORLabor and EmploymentGlobal Industrial Equipment Company

Ron Chapman, Jr.Shareholder


Dallas, TXLabor and EmploymentInnovative Supplier of Specialty Materials

A. Craig ClelandShareholder


Atlanta, GAClass Action and Employment LawLarge Consumer Goods Retailer



= MVP

= Super All-Star


OGLETREE DEAKINS, continued

Gregg M. LemleyShareholder


St. Louis, MOLabor and EmploymentPremier Marketing Services Company

Stephen R. WoodsShareholder


Greenville, SCLabor and EmploymentGrowing Retailer

O'MELVENY

Allen BurtonPartner


New York, NYLitigationLeading Construction Products Company

Matthew W. ClosePartner


Los Angeles, CALitigationCutting-edge Engineering & Manufacturing Company

ORRICK

Morton DubinPartner


New York, NYLitigationInternational Chemical Company

E. Joshua RosenkranzPartner


New York, NYLitigationLarge Design Engineering Firm

Eric ShumskyPartner


Washington, DCLitigationLarge Design Engineering Firm


= MVP

= Super All-Star


PAUL HASTINGS

Kenneth R. BenderSenior Counsel


Los Angeles, CACorporateGlobal Technology Company

Scott M. FlickerPartner


Washington, DCGlobal Trade ControlsLarge Financial Services Company

Brandon G. HowaldPartner


Orange County, CA and San Francisco, CACorporateCutting-edge Engineering & Manufacturing Company

PAUL, WEISS

Andrew N. RosenbergPartner


New York, NYBankruptcy & Corporate ReorganizationLeading Consumer Goods Retailer

PECKAR & ABRAMSON

Gregory A. EichornPartner


Chicago, ILConstructionCutting-edge Engineering & Manufacturing Company

PEPPER HAMILTON

Jeffrey M. GoldmanPartner


Orange County, CA and Los Angeles, CA LitigationTop Regional Financial Corporation

PERKINS COIE

Sue J. StottPartner


San Francisco, CALabor and EmploymentLeading Paper Product Manufacturer


= MVP

= Super All-Star


PILLSBURY

Steven D. HamiltonPartner


San Diego, CAReal EstateLarge Manufacturing Company

Steven L. MeltzerPartner


McLean, VACorporateLeading Energy Company

POLSINELLI

Roy BashSenior Partner


Denver, COConstruction/Energy/Real Estate LitigationLarge Professional Services Firm

Fredric J. EntinSenior Partner


Chicago, ILHealthcareLarge Healthcare Firm

Curtis J. PetersenShareholder


Overland Park, KSReal EstatePremier Automobile Manufacturer

Jeffrey B. RosenSenior Partner


Kansas City, MOLitigationCutting-edge Engineering & Manufacturing Company

Lisa M. SchultesSenior Partner


Kansas City, MOCorporate and M&A TransactionsBranded Multinational Food Manufacturer

PROSKAUER ROSE

Robert A. CantonePartner


New York, NYCorporate Governance, M&AMajor Transportation Company


= MVP

= Super All-Star


QUINN EMANUEL URQUHART & SULLIVAN

Anthony AldenPartner


Los Angeles, CALitigationLeading Construction Company and Pacesetting Technology Services Company

Raymond N. NimrodPartner


New York, NYLitigationInternational Chemical Company

REED SMITH

Craig R. EnochsPartner


Houston, TXCommodity and Derivative TransactionsBroad-reaching American Energy Provider

Holly A. RothPartner


McLean, VA and Washington, DCGlobal Regulatory EnforcementInnovative Supplier of Specialty Materials

REINHART BOERNER VAN DEUREN

Allen C. Schlinsog, Jr.Shareholder


Chicago, IL and Milwaukee, WILitigation and Product Liability and SafetyPreeminent Manufacturer of Process Control Systems

ROPES & GRAY

David C. DjahaPartner


New York, NYReal Estate Investments & TransactionsElite Banking and Finance Firm

Kevin J. PostPartner


New York, NYIntellectual PropertyMajor Financial Services Firm


= MVP

= Super All-Star


SAUL EWING ARNSTEIN & LEHR

Earl Adams Jr.Partner


Washington, DCRegulatory, Compliance and GovernmentLarge Convenience Store Chain

Sharon L. LevinePartner


Newark, NJBankruptcyRespected Financial Services Company

SCHIFF HARDIN

Paula J. MorencyPartner


Chicago, ILLitigationLarge Consumer Products Company

SEYFARTH SHAW

Brett C. BartlettPartner


Atlanta, GALabor & EmploymentNationwide Furniture Retailer

Kenneth R. DolinPartner


Chicago, ILLabor and EmploymentTop Global Chemical Company

William I. GoldbergPartner


Chicago, ILCommercial LitigationNational Wholesaler

Jonathan D. KarelitzPartner


Chicago, ILEmployee Benefits and Executive CompensationLeading Agribusiness Company

Daniel B. KleinPartner


Boston, MALabor and EmploymentProminent Independent Power Company

SHAFER, DAVIS, O'LEARY & STOKER

James W. EssmanShareholder


Odessa, TXLitigationLarge Risk Manager


= MVP

= Super All-Star


SHAW KELLER

Karen E. KellerPartner


Wilmington, DEIntellectual Property LitigationTop Specialty Retailer

SHEPPARD MULLIN

Bryan D. DalyPartner


Los Angeles, CALitigationLarge Consumer Goods Manufacturer

Tracey A. KennedyPartner


Los Angeles, CALabor and Employment LitigationLeading American Fast Food Company

SHOOK, HARDY & BACON

William P. GeraghtyManaging Partner


Miami, FLProduct LiabilityLarge Tobacco Company

SIDLEY

Samuel B. BoxermanPartner


Washington, DCEnvironmentalFortune 200 Energy Company

Robert A. BuhlmanPartner


Nominated By

Boston, MASecurities & Derivatives Enforcement and RegulatoryLeading Hospitality Company

Mary C. NiehausPartner


Nominated By

Chicago, ILEmployee Benefits and Executive CompensationLeading Agribusiness Company


= MVP

= Super All-Star


SIMPSON THACHER

Nicholas S. GoldinPartner


New York, NYLitigationPreeminent Beverage Distributor

Laurence M. MossPartner


New York, NYEmployee BenefitsLarge Regulated Utility

SKADDEN

John T. BentivoglioPartner


Washington, DCHealthcare ComplianceProminent Healthcare Company

James R. CarrollPartner


Boston, MALitigationTop American Telecom Company

Charles W. Mulaney, Jr.Partner


Chicago, ILMergers and AcquisitionsFortune 500 Engineering & Manufacturing Firm

Charles F. SmithPartner


Chicago, ILLitigationGlobal Professional Services Firm

SQUIRE PATTON BOGGS

David S. ElkinsPartner


Palo Alto, CAIntellectual Property & TechnologyLeading Manufacturing Company

Barry A. PupkinSenior Partner


Washington, DCCompetition - AntitrustSpecialized Health Care Provider

Anthony W. SwisherPartner


Washington, DCCompetition - AntitrustLongstanding Tier 1 Automotive Supplier


= MVP

= Super All-Star


STINSON LEONARD STREET

Mark D. OvingtonPartner


Kansas City, MOBanking and Financial ServicesRenowned Trading Company

STOEL RIVES

Jeremy D. SacksPartner


Portland, ORLitigationLarge Risk Manager

SULLIVAN & CROMWELL

Patrick S. BrownPartner


Los Angeles, CAMergers and AcquisitionsGlobal Professional Services Firm

H. Rodgin CohenSenior Chairman


New York, NYCorporate and FinanceHigh Tech Defense Contractor

Theodore EdelmanPartner


New York, NY and London, EnglandM&A and Intellectual PropertyTop Food Manufacturer

Joseph E. NeuhausPartner


New York, NYLitigationLarge Consumer Goods Retailer

Mark F. RosenbergPartner


New York, NYLitigationLarge Construction Company

THOMPSON HINE

Stephen J. AxtellPartner


Dayton, OHEnvironmentalTop Regional Financial Corporation


= MVP

= Super All-Star


TROUTMAN SANDERS

Arthur H. DombyRetired Partner


Atlanta, GAEnvironmentalLeading Technology Company

VEDDER PRICE

James A. ArpaiaShareholder


Chicago, ILCorporate and GovernanceNational Wholesaler

VERRILL DANA

James G. GogginSenior Counsel


Portland, MEIP LitigationGlobal Industrial Equipment Company

VINSON & ELKINS

Daniel B. SpelkinCounsel


Houston, TXCorporate Finance and SecuritiesPremier Oil & Gas Company

WACHTELL, LIPTON, ROSEN & KATZ

Mark GordonPartner


New York, NYCorporateWorld-leading Medicine Producer

Edward D. HerlihyPartner


New York, NYMergers and AcquisitionsLeading Regional Bank

Joseph D. LarsonPartner


New York, NYAntitrustWorld-leading Medicine Producer



= MVP

= Super All-Star


WACHTELL, LIPTON, ROSEN & KATZ, continued

Jonathan M. MosesPartner


New York, NYLitigationGlobal Professional Services Firm

Sabastian V. NilesPartner


New York, NYSecurities and Mergers and AcquisitionsGlobal Personal Care Products Corporation

William SavittPartner


New York, NYLitigationPrestigious Insurance Company

WEIL

Morgan BalePartner


New York, NYBanking and FinanceLarge Professional Services Firm

David J. LenderPartner


New York, NYComplex Commercial LitigationInternational Chemical Company

WHITE & CASE

Stefan MentzerPartner


New York, NYIP LitigationLarge Healthcare Firm

Robert MilnePartner


New York, NYAntitrustRespected Healthcare Delivery System

Richard SmithPartner


Los Angeles, CAMergers & AcquisitionsLarge Design Engineering Firm


= MVP

= Super All-Star


WILLIAMS & CONNOLLY

Kevin T. BainePartner


Washington, DCCommercial LitigationHigh-profile Consumer Goods Company

Jessamyn S. BernikerPartner


Washington, DCPatent LitigationTop Medical Products Manufacturer

Dane H. ButswinkasPartner


Washington, DCInternational ArbitrationFortune 200 Energy Company

Thomas H.L. SelbyPartner


Washington, DCPatent LitigationTop Medical Products Manufacturer

Lance A. WadePartner


Washington, DCGovernment and Internal InvestigationsTop Medical Products Manufacturer

WILMERHALE

Robert D. KeefeSenior Counsel


Boston, MALitigationTop Medical Products Manufacturer

WILSON SONSINI GOODRICH & ROSATI

David J. BergerPartner


Palo Alto, CA and San Francisco, CACorporate GovernanceLarge Risk Manager

WINSTON & STRAWN

John R. KevillePartner


Houston, TXIntellectual Property LitigationTop Specialty Retailer

Robert H. NewmanPartner


Chicago, ILIntellectual PropertyLeading American Fast Food Company



= MVP

= Super All-Star


WINSTON & STRAWN, continued

Joseph J. TorresPartner


Chicago, ILLabor and EmploymentLeading Paints and Coatings Technology Company

Christina Trotta RoupasPartner


Chicago, ILCapital Markets and SecuritiesTop Specialty Retailer

WOMBLE BOND DICKINSON

Melinda Davis LuxPartner


Greenville, SCMergers and AcquisitionsNotable International Manufacturing Company

Christopher E. LeonPartner


Winston-Salem, NCCorporate and FinanceLarge Consumer Products Company

WYATT, TARRANT & COMBS

G. Brian WellsPartner


Lexington, KYMergers and AcquisitionsGlobal Technology Company


HOW TO BECOME A BTI CLIENT SERVICE ALL-STAR


INGRAIN YOURSELF IN THE BUSINESS—NOT THE MATTER1 Institutionalize relationships to make yourself indispensable

Talk business to me.Cloak all your recommendations and guidance in the context of the client’s business. Legal decision makers say business context most differentiates one attorney from another. As attorneys, the work demands understanding industry dynamics, current events, and competitive pressures. However, equal importance needs to be placed on business objectives and communicating with the client in terms they understand—and value (translation: speak in terms of business outcomes and impacts, along with your legal insights).

Think past the work.The work is important, but is only one component of a successful relationship. Many attorneys are capable of providing effective counsel. Few focus on building the business relationship. Meet with clients twice or more a year to build your relationship in a systematic manner—discuss their changing goals, pressures they are feeling from their management, and offer new thinking or strategies for them to consider based on changes in external factors.

7 Steps to Ensure You Don’t Grow Relationships

STEP 2: ASSESS YOUR CLIENT RELATIONSHIPS

Teaching is the gateway drug.Teach clients something they don’t know and will help them do their job better (or help them personally). No charge. Taking a step to prove you are invested in the client earns you their investment back.

1. Focus only on the work

2. Don’t ask clients about their business objectives

3. Keep your best ideas to yourself

4. Respond quickly, but not as fast as a competitor

5. Don’t take the obvious next step without being asked

6. Avoid offering opinions before being hired

7. Act like you are trying to win the work—instead of acting like you have the work


ASSESS YOUR CLIENT RELATIONSHIPS

STEP 3: IMMEDIATELY BOOST RELATIONSHIPS BY IMPROVING CLIENTELLIGENCE

2 Be certain of which relationships need immediate repair and which are ready to grow

If your clients really think of you first?

How your performance stacks up against others serving

your clients?

If something you are doing is driving your clients crazy—

even just a little?

How your clients rate you in the activities proven to drive

superior relationships?

If your relationship is improving, declining, or

stagnant?

DO YOU KNOW…Invested clients behave differently.Stated behavior often differs from actual behavior—particularly when it comes to clients. When asked if they would recommend a named provider, 85% of clients said yes. Later in the same study, when asked which providers they would recommend (without prompting them with the provider’s name), fully 45% of executives did not name the provider they said they would recommend earlier.

It’s the difference between what clients tell us they will do (many times so we do not force them to have an uncomfortable conversation) and what they will actually do in a given situation.

Building client investment isn’t just good for the client. Attorneys and law firms with higher levels of client investment enjoy:

• Higher growth• Increased profits• Greater client retention

Every professional whose client is invested in the relationship knows the answers to these

questions and more.


IMMEDIATELY BOOST RELATIONSHIPS WITH CLIENTELLIGENCE®3 Pinpoint your strengths—and weaknesses—in the activities proven to drive growth

THE 17 ACTIVITIES

Quadrant I: Relationship Bliss1. Commitment to help2. Client focus3. Understanding the client’s business4. Providing value for the dollar

Quadrant II: Price of Admission5. Legal skills6. Quality7. Meeting core scope8. Keeping clients informed9. Dealing with unexpected changes10. Handling problems

Quadrant III: Relationship Builders11. Breadth of services12. Helping advise on business issues13. Regional reputation14. Unprompted communication15. Bringing together resources

Quadrant IV: Business Magnets16. Anticipating the client’s needs17. Innovative approach

BTI’s more than 25 years of research pinpoint the 17 activities responsible for driving the absolute best client relationships. In essence, they are how clients define client service excellence and what clients expect out of the firms with whom they have the best relationships. The best-in-class performances in these activities are proven to drive superior financial performance.

There’s only 1 way to determine if you are hitting the best-in-class threshold: ask.

Client feedback allows you to unequivocally pinpoint where you are excelling and where you need systematic improvements in your relationships.

The best feedback initiatives not only assess how you and your firm perform, but also look at the performance of the competitors also serving your clients. At the end of the day, what does it matter if a client thinks you are doing great, if a competitor is doing better?

LEARN MORE ABOUT THE 17 ACTIVITIES ANDBTI’S LATEST BOOK: CLIENTELLIGENCE AT WWW.BTICONSULTING.COM/17

http://www.bticonsulting.com/17


BTI’S METHODOLOGY AND APPROACH


2018 Survey Participant Demographics

More than 350 in-depth telephone interviews Interviews

Conducted between February 20, 2017 and January 8, 2018Time Frame

Respondents receive a complimentary report of legal benchmarks and metricsIncentives

OVERVIEW

$12.9 billion

$6.9 billion

Average Revenue Median Revenue

ORGANIZATIONS WITH HIGHEST LEVELS OF LEGAL SPENDING

REPRESENTATIVE OF MORE THAN 15 INDUSTRY SEGMENTSBanking High Tech Professional Services

Chemicals Insurance Retail Trade

Consumer Goods Investment Banks Telecom

Energy Manufacturing Transportation

Financial Services Pharma Wholesale Trade

Methodology and ApproachIndependent, unbiased research

• General Counsel/Chief Legal Officer• Direct Report to General Counsel• Other Legal Decision Maker

HIGHEST-RANKING LEGAL DECISION MAKERS

BTI’s goal each year is to be objective and transparent in our rankings. The All-Stars is a data-driven ranking based solely on in-depth telephone interviews with leading legal decision makers.

This research is independent and unbiased—no law firm or organization other than BTI sponsors this study. No law firm or attorney influences the results, submits nominations, or provides client names to BTI.

Each year, BTI reaches out to a strategically designed group of top legal decision makers at large organizations with $1 billion or more in revenue. BTI Client Service All-Stars 2018 draws on data collected in BTI’s ongoing Annual Survey of General Counsel.

Participants are granted confidentiality at the individual and organizational level. They receive no compensation. They do receive an exclusive benchmarking report on legal spending, outside management counsel strategies, and this report.


ABOUT THE BTI CONSULTING GROUP, INC.


Get Your Client Feedback with BTIDrive Profits and Growth

Contact Michael B. Rynowecer at +1 617 439 0333 or [email protected] learn more about BTI’s client feedback program.

Only BTI can help you immediately drive growth, profits, and increase retention through high-impact client feedback.

BTI research shows strategic use of in-depth client feedback translates into:

• 33% higher profits• 19.5% rate premiums across all staffing levels• 2x the fees from a single client• 33% higher client retention

BTI works directly with you to design a custom client feedback program to drive new business, add value, and protect rates. Whether you have one or one thousand clients, we make it happen. Start now.

mailto:[email protected]



BTI dissects each and every aspect of the client experience through more than 14,000independent interviews with C-level executives and systematic analysis.

BTI has helped professional services firms boost client service for more than 25 years.

BTI is the leading provider of strategic research to the legal community—performing more market research about law firms than virtually anyone. BTI has helped more than 200 law firms and professional services firms improve client service through compelling research and advice. We conduct the only continuous benchmarking market study in the legal services industry, now in its 17th year.

Implement robust client feedback programs

Assess brand awareness and market positioning

Target market opportunities

BTI conducts the most insightful, custom client surveys as part of world-class client feedback programs to drive consistent client service delivery for leading

professional services firms.

Clients use BTI’s fact-based approach and powerful decision-making tools to drive change, create urgency, and substantially boost performance.

More than 70 of the 100 largest law firms use BTI’s services and research to:

Establish best practices and benchmarks to drive performance

Drive new business immediately

Keep competitors out of your client base

Find your strengths… and weaknesses

Learn what clients really want from you

The results:

Key Services to Help Our ClientsData-driven insights and high-impact advice


Key Services to Help Our ClientsBTI performs a broad range of services for our clients, including:

BUSINESS DEVELOPMENT

BTI looks at PERFORMANCE in new ways—driving adoption of new tactics and better results.

Strategic Business Planning Client-focused Business Practices Custom Training

CUSTOM CLIENT FEEDBACK RESEARCH

High-impact client feedback drives SUPERIOR client service. Superior client service drives growth.

Client Service Performance Studies Client Needs Assessment Your Firm’s Client Service Score

MARKET ASSESSMENT

Establish a DIFFERENTIATED position—with less risk, lower costs, and a greater chance of success.

Brand Health & Market Awareness Studies New Market Entry Assessments

STRATEGIC PLANNING

Assess your options to find the GROWTH best suited to your firm: from least risk to highest return and anything in between.

Financial and Market Performance Competitive Analysis

CLIENT INSIGHT BRIEFINGS

Tailored to your firm and chock full of CLIENT-BASED insights, BTI briefings draw from our research and experience to help you boost client satisfaction, increase client retention, and improve your performance.

Please contact Michael B. Rynowecer at +1 617 439 0333 or [email protected] learn more about BTI’s custom research & services.



Law firms who would otherwise have little insight into corporate counsel hiring decisions, goals, law firm preferences, market positions, and detailed recommendations can now gain access to the same research used by the largest and best-performing firms in the world. The data and insight found in BTI’s reports are used to train attorneys, guide business development, inform strategy, and calibrate market trends against firm tactics. In short, you get many of the benefits of a custom study commissioned for your firm, at a fraction of the cost. These insights are proven to drive growth and client retention and protect fees.

All of our reports come with a 100% satisfaction guarantee and complete telephone support to help you maximize the value from our publications.

You can order these and other compelling BTI research or publications at www.bticonsulting.com.

BTI Client Service A-Team 201817 activities drive superior client relationships. 4 matter most. Discover how clients rate nearly 300 law firms—by name—in these key activities, including Client Focus, Commitment to Help, Legal Skills, and Provides Value for the Dollar.

BTI Practice Outlook 2018Your best source for the data and strategies to jump start your firm’s growth today. Withdetailed information on 17 practice areas and 16 industries find the best opportunities to grow, target and win market advantages, and chart the best course of action for your firm.

BTI Litigation Outlook 2018Your trusted and essential guide to navigating the hurdles in the litigation market ahead. Use it to immediately target the best opportunities, overcome challenges, and prepare for the biggest changes.

BTI Brand Elite 2018 – Coming SoonBased on why clients hire and recommend law firms—not the services, size, or location of a law firm—BTI’s research reveals how law firms of any size reap substantial new business by improving brand perceptions in the market.

BTI Research and PublicationsAuthoritative, innovative, and practical advice from our research

http://www.bticonsulting.com/


Terms of Use

This copy of BTI Client Service All-Stars 2018 is licensed to you for private, noncommercial use for internal, company purposes. No portion of this information may be copied or transmitted in any form, shape or manner without the prior written consent of The BTI Consulting Group, Inc., of Wellesley, MA. Any violation of this license may be punishable by applicable federal statutes and subject the user to additional and compensatory licensing fees. Copyright ©The BTI Consulting Group, Inc., 2018.

Address any questions to:The BTI Consulting Group, Inc.396 Washington Street, Suite 314Wellesley, MA 02481+1 617 439 0333


Contact BTI

Questions? Research inquiries? Interested in becoming a BTI Client?

For more information on BTI’s research, seminars, training, or workshops, please call:

+1.617.439.0333

Email Michael B. Rynowecer, BTI President, directly at:[email protected]

Email Jennifer Dezso, BTI Principal, directly at:[email protected]

Reach BTI on the web at: www.bticonsulting.com

Read The Mad Clientist—BTI’s blog at: www.bticonsulting.com/themadclientist



http://www.bticonsulting.com/

http://www.bticonsulting.com/themadclientist

the 17th annual bti client service all-stars€¦ · bti client service a-team 2018, appearing on...

Documents