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The Sonata Experience 1

The 2015 Sonata Experience

Reference Guide

The 2015 Sonata Experience 1

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Contents

1: Agenda 2

2: Needs Assessment 3 Learn My Needs 4

Sample Questions 5

Sample Guest Sheet 6

Path Leads to Story 7

3: Feature-Function-Benefit and SPACCED 9

4: The Walkaround 12 Position 1: Hood 13

Position 2: Driver’s Side 19

Position 3: Trunk/Cargo Area 25

Position 4: Rear Seats 29

Position 5: Passenger Seat 33

5: Specifications 37 Sonata Packaging 38

Trim Levels and Packages 39

6: Competitive Comparisons 51 Sonata Competitors 52

2015 Sonata SE 53

2015 Sonata Sport 2.0T 54

2015 Sonata Limited 55

The 2015 Sonata Experience2

Agenda

Connecting with Customers Needs Assessment

Drawing on Stories

Feature-Function-Benefit Presentation Live presentation of 2015 Sonata with time for Q & A

Building the Sonata Value Story Discovering Value

Stories that Sell

Competitive Strategies

Connecting Customers With Blue Link

Closing: Connect the Dautts

Needs Assessment


NEEDS ASSESSMENT


Learn My Needs

The initial stage of conversation is a time to listen and establish a solid foundation of trust and credibility.

Build Rapport

Rapport is a connection between two or more people based on mutual interest, trust, and a sense that they understand and share each other’s concerns.

Ways to build rapport

� Break the ice.

� Address customers by name.

� Keep your language simple and to the point. Avoid slang.

� Mirror the customer’s body language and gestures.

Ask Questions

Sales consultants have to be master interviewers. Customers are more satisfied and feel less sales pressure when you spend time to learn their needs during an interview discovery process. Ask questions that stimulate conversation, show interest, and encourage customers to share information.

Listen Attentively

Listening isn’t the same as hearing; listening is an art that involves reacting to verbal cues, observing body language and identifying possible inconsistencies between them.

� Let the speaker speak.

Wait until they finish making their points before responding.

Don’t interrupt, even to agree.

� Do not make critical or judgmental faces or sounds.

� Carry a simple notebook to take notes on key needs information and contact info, if acceptable to the customer.

� Use self-prompts to concentrate and maintain control.

Demonstrate Understanding

Customers who take the time to visit the dealership and engage in a conversation want you to “get” what they are saying and confirm that their wants, needs, preferences and goals have resonated.

� Nod your head

� Use connecting words or phrases like “uh huh,” “OK,” “yeah,” “I get it,” etc.

� Recap the facts and the level of importance in a few brief words.

� If needed, mention a comment and ask the customer for more details.

� When the customer finishes talking, paraphrase the main points.


NEEDS ASSESSMENT

Good questions draw people out

Best questions are open-ended

� Solicit longer, more detailed responses.

� Encourage people to talk about whatever is important to them.

Responses take longer, but are worth listening to

� Gain valuable knowledge.

� Lead to establishing greater trust and rapport.

Open Ended QuestionsBegin with what, how, and why:

� How will you be using this vehicle?

� What do you like best about your current vehicle?

� What do you dislike most about your current vehicle?

� What is most important to you in your next vehicle?

� What kind of cell phone do you use?

Why did you choose that particular phone? What do you use it for?

� How important is a navigation system? Why?

Either/Or QuestionsGive you more control over direction of the answers

Hybrid between open- and closed-ended questions

� Do you prefer a sports car, sedan, or something larger?

� Are you looking for basic transportation or something with a little more equipment?

� Will you be using the vehicle for business or pleasure?

� Do you prefer light or dark colors?

� Do you prefer leather interior or something else?

Clarifying QuestionsUsed to get a better understanding of something the customer has just shared

Should be used often

� It sounds like _____________ is important to you. Is that correct? Why?

� When you say _______________ what does that mean to you?

� Would you please say more about __________________?

� _________________ means different things to different people. Can you give me an example of what it means to you?


Sample Guest Sheet

The Sonata Experience6

©2013, Hyundai Motor America. All Rights Reserved.

Guest Sheet

©2013, Hyundai Motor America. All Rights Reserved.

S e l l i n g a n d D e m o n s t r a t i n g I n - V e h i c l e T e c h n o l o g y16

New CPO Used

1st Visit Return Visit Appointment Date:

Customer Name: Home Phone:

Address: Cell Phone:

Email:

City/State/ZIP: Other:

1st Choice: Year: Make: Model: New/Used

2nd Choice: Year: Make: Model: New/Used What features must the vehicle be equipped with in order for you to consider it?

#1: #2: #3:

#4: #5: #6: What features would be nice to have but won’t make or break your decision?

#7: #8: #9:

Do you prefer light or dark colors? Choice #1: Choice #2: How will you be using the vehicle? (Commuting, transporting kids, recreation, etc.)

What other makes are you considering?

#1: #2: #3: How did Hyundai get on your consideration list? (Circle all that apply)

Referral Repeat Owner Radio TV Internet Mail Other:

Trade-in? □Yes Year: Make: Model:

□No Miles: Payoff: Lienholder: Are you considering financing, leasing or paying cash for this next vehicle? Finance Lease Undecided

What is your preferred contact method? Phone Email Text

Notes:


NEEDS ASSESSMENT

Path Leads to Story

Open-ended

Questions

Safety

STORY

Clarifying

Questions

Either/Or

Questions

What are you looking for in your new car? How will you be using it?

So your daughter will be learning to drive in this car? How often will she use it once she starts driving?

SPACCED = Safety

“Like having eyes in the car…”

Open-ended

Questions

Comfort Economy

Safety

Clarifying

Questions

Either/Or

Questions

Feature-Function-Benefit and SPACCED


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Potential Customer Needs

Most customer needs will fit into one of seven categories. When you ask questions during the needs assessment, be sure to jot down or note which of these benefit categories seems to be most important to the customer, which is second most important, which is least important, and so on.

If your customer seems to be most interested in Safety, Comfort and Economy, for example, focus on those three. They will be your best opportunities to connect the customer with the vehicle.

Making Connections

Use the Feature-Function-Benefit approach to make the connection between the customer’s needs and the features of the vehicle. For every feature you decide to show the customer, point out the feature itself (what it is), its function (what it does or how it works) and what it does for the customer.

Sometimes a single feature can have a lot of different benefits for a customer. This is why you do a needs assessment. You don’t want to waste the customer’s time on benefits that won’t interest them. You want to stick to the ones that match the customer’s needs.

Safety

Performance

Appearance

Comfort

Convenience

Economy

Durability

?BENEFIT

What it does forthe customer

CUSTOMERNEEDS

VEHICLEFEATURES

FEATURES

What it is

FUNCTION

What it does

(or how it works)

The 5-Point Walkaround

1

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3

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Position 1: Hood


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Feature(& Availability) Function Benefit

(& SPACCED)Fluidic Sculpture 2.0 Stylingand

Underbody Cover(Standard)

Designed to evoke a sense of confidence, sophistication and maturity.

Sleek and sporty profile.

Notable details:

� Hexagonal winged grille

� Muscular flares in body side

� Fast arch of the C-pillar

� Standard rear spoiler

� Wing-shaped taillights

APPEARANCE: Sonata’s premium design and refined, contemporary look create a high-quality image that builds pride of ownership.

The exterior design elements combine with the standard underbody cover to give the Sonata a drag coefficient of only 0.27.

COMFORT: Less drag means less wind noise on the inside, for a more comfortable interior environment.

The lower the drag coefficient, the more easily a vehicle can slip through the air pushing against it.

Sonata has the lowest drag coefficient of any non-hybrid vehicle in the midsize segment.

PERFORMANCE: Less power needed to propel the vehicle through the wind.

ECONOMY: Less power means less fuel is needed to propel the vehicle.

LED Daytime Running Lights(Standard)

Running lights are on when the engine is running.

SAFETY: Makes Sonata visible to other drivers, even during daylight hours.

Running lights use LEDs (Light-Emitting Diodes) instead of more traditional bulbs.

APPEARANCE: Bulb size and placement give the front end of the vehicle a high-end, contemporary look.

ECONOMY: LEDs require less power to operate than traditional bulbs.

Headlights / Automatic Light Control(Sport, Limited, Sport 2.0T, Eco, optional SE)

Sensors monitor light levels and turn the headlight bulbs on automatically.

SAFETY: The driver always has a bright view of the road ahead—and other motorists can see the Sonata as well.

CONVENIENCE: The driver doesn’t need to determine when it’s time to turn on the headlights.


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(& SPACCED)Headlights / HID Xenon Lamps(Sport 2.0T, optional Limited)

Xenon gas ensures that the lamps will produce light immediately.

CONVENIENCE: No need to wait for adequate light during dawn, dusk or nighttime operation.

High-intensity-discharge lamps make light through an electric arc, rather than a burning filament. Compared to a traditional tungsten-filament bulb, they’re able to make more visible light for every unit of electric power they consume.

ECONOMY: HID bulbs are more efficient.

Headlights / Blue Link Remote Horn & Lights(Sport, Limited, Sport 2.0T, Eco, optional SE)

Lights can be flashed—with or without the horn—from a laptop, a tablet or a smartphone, regardless of how far away the car is.

CONVENIENCE: Find the car without having to search. Could even help someone else locate the car – such as in an airport parking lot on the other side of the country.

SAFETY: Locate and get to the car as quickly as possible. Scare away potential thieves or stalkers.

Headlights / High Beam Assist(opt. Limited, Sport 2.0T)

Automatically switches from high to low beams when an oncoming vehicle is detected by the front camera, and switches back to high beams when the other vehicle has passed.

COMFORT: Helps to reduce driver fatigue by eliminating the need to manually dim the headlights.

SAFETY: Keeps headlights from blinding other drivers.

CONVENIENCE: Driver doesn’t have to worry about dimming the lights.

Gasoline Direct Injection (GDI)(Standard)

Premium system usually found on more expensive vehicles.

Unlike a traditional fuel injection system, GDI places the fuel injector inside the combustion chamber of each cylinder, instead of in the intake runners. This means that each cylinder gets precisely the amount of fuel it needs, depending on whether the driver is idling, accelerating, coasting or braking.

ECONOMY: Efficiency.

PERFORMANCE: Better performance and drivability.



(& SPACCED)Dual Continuously Variable Valve Timing (D-CVVT)(Standard)

Very precisely controls when the intake and exhaust valves open and close.

Sonata’s engine “breathes” differently depending on operating conditions.

PERFORMANCE: Better off-the-line and passing acceleration

ECONOMY: More efficient operation, especially while cruising, leads to excellent fuel economy, which helps to reduce the costs of ownership.

Make the Connection: Give a non-automotive explanation.Example: Compare engine “breathing” to timing a football pass

� For a short pass, you can throw the ball directly to where the receiver is

� For a long pass, you need to anticipate where the receiver is going to be and throw the ball ahead of the receiver

2.4-liter GDI 4-cylinder engine(SE, Sport, Limited)

Tuning delivers peak horsepower and torque at lower engine speeds than previous Sonata.

Delivers 185 horsepower at 6,000 rpm rather than 6,300, and 178 lb.-ft. of torque at 4,000 rpm rather than 4,250.

PERFORMANCE: Delivers more responsive acceleration off the line, when the engine is operating at low rpms, and while passing, when the engine is operating in the mid-range.

2.0-liter Turbocharged GDI 4-cylinder engine (Sport 2.0T)

Delivers 245 horsepower and 260 lb.-ft. torque with twin-scroll turbocharger yet still runs on regular unleaded gasoline.

PERFORMANCE: Enhances the driving experience with impressive acceleration and sporty character.

Turbocharger provides better response and more torque in low and mid RPM range.

1.6-liter Turbocharged GDI 4-cylinder engine(Eco)

New smaller displacement turbocharged engine provides 177 horsepower (est.) and 195 lb.-ft. torque (est.) with regular unleaded gasoline.

ECONOMY: This engine teams with a new 7-speed DCT for outstanding efficiency.

6-speed SHIFTRONIC automatic transmission(SE, Sport, Limited, Sport 2.0T)

Shifts gears effortlessly in fully automatic mode for economy, or driver can shift manually when desired.

PERFORMANCE: Delivers the fun and responsiveness of a manual transmission without having to operate a clutch pedal.


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(& SPACCED)7-speed Dual Clutch automatic transmission(Eco)

New innovative design shared with Veloster is tuned for efficiency and features seven gears for optimum drivability.

ECONOMY: This automated manual transmission enables a direct connection to the engine for outstanding economy and uninterrupted power transfer.

Vehicle Stability Management System(Standard)

Monitors the functions of a number of safety systems including power steering, Electronic Stability Control and Traction Control.

SAFETY: Provides seamless integration of several safety features under all road conditions.

Electronic Stability Control(Standard)

Applies braking, retards engine timing or reduces the throttle to help keep the vehicle on the driver’s intended path.

SAFETY: Improves safety by reducing severe understeer or oversteer which can lead to loss of traction.

Traction Control(Standard)

Monitors the driven wheels and reduces wheel spin when a loss of traction is detected.

SAFETY: Helps to get the vehicle moving from a stop when traction is temporarily lost on slippery surfaces.

Anti-lock Braking System(Standard)

Modulates the brakes rapidly to help prevent them from locking up and causing a skid.

SAFETY: Helps maintain steering control in emergency stops.

Electronic Brake-force Distribution(Standard)

Adjusts braking levels at individual wheels for smooth, comfortable stops.

SAFETY: Provides better braking control especially when the vehicle is loaded with cargo.

Brake Assist(Standard)

Monitors braking in emergency situations and applies more braking force.

SAFETY: Helps stop vehicle during a panic stop.

Enhanced Column-Mounted Power Steering(SE, Sport, Limited, Eco)

Stiffer column shaft and reinforced rack bar rigidity provide improved steering responsiveness and on-center feel.

PERFORMANCE: More responsive handling for greater pleasure in driving.

SAFETY: Greater control for improved driver confidence.

Front Suspension(Standard)

Suspension geometry modified to enhance responsiveness, handling and stability.

COMFORT: Significantly enhanced ride comfort on rough roads.

PERFORMANCE: Improved steering response, handling and vehicle stability.

SAFETY: More precise and stable handling.



(& SPACCED)Sport-tuned Suspension and Steering(Sport 2.0T)

Larger front and rear stabilizer bars along with rack-mounted power steering provides high-speed stability and more direct response at medium and low speeds.

PERFORMANCE: Increases responsiveness and sporty driving character.

215/55R17 Tires(Sport, Limited)

Size chosen for the optimum balance between handling and efficiency:

Larger than 16-inch tires = bigger contact patch so more tire is on the ground.

PERFORMANCE: A larger contact patch gives tires more grip, for better handling.

SAFETY: More grip helps prevent loss of control.

Smaller than 18-inch tires = less rolling resistance.

ECONOMY: Less resistance leads to better fuel economy.

Alloy Wheels16-inch (SE, Eco)

17-inch (Sport, Limited)

18-inch (Sport 2.0T)

Aluminum is lighter than steel, so alloy wheels reduce the unsprung weight of the vehicle—the amount of weight that is below the suspension’s coil springs. The lower the unsprung weight, the more smooth and stable the ride.

COMFORT: The ride is smoother and more comfortable with less unsprung weight.

PERFORMANCE: The car is more stable and the handling more responsive.

12.6-inch ventilated front disc brakes(Sport 2.0T, optional Limited)

Large compared to standard 12.0-inch rotors for 2.4 and 1.6T Sonata models.

� More surface area for the brake pads to grip

PERFORMANCE: More grip creates more stopping power.

Ventilated brakes run cooler. SAFETY: Cooler brakes provide more consistent braking, even under frequent braking or hard-stopping conditions.

DURABILITY: Brake rotors last longer when they aren’t subjected to extreme temperatures.

Make the Connection: Get the customer physically involved with the vehicle. � Example: Have the customer bend down to see the vents in the disc rotors.

Position 2: Driver’s Side


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(& SPACCED)Side-View Mirrors / Heated(Standard)

Mirrors heat up so ice and snow melt off and condensation disappears.

CONVENIENCE: No need to scrape ice and snow off of mirrors or wipe away condensation.

Side-View Mirrors / LED Turn Signals(Sport, Limited, Sport 2.0T, Eco)

LED arrow on side mirror flashes when turn signal is activated.

SAFETY: Makes the Sonata visible to other drivers, especially in a lane-change situation.

Side-View Mirrors / Blind Spot Detection**

(Limited, Sport 2.0T, opt. Sport, Eco)

Two radar sensors in the rear bumper measure the relative position and velocity of vehicles located approximately 230 feet behind the Sonata.

When activated by a button on the dash, a light indicator on the side mirror will flash to warn the driver that another vehicle is in the car’s blind spot.

SAFETY: System promotes safer lane changes by monitoring the areas beside the car that the driver may not see in the rearview mirrors.

Great for states where motorcycles can share lanes or in places with high freeway speed limits.

60% of midsize car shoppers want Blind Spot Detection on their next car.

Proximity Key with Welcome Lights(Limited)

Door handles illuminate when key is nearby.

CONVENIENCE: Easier to see and enter the vehicle.

“Class Above” Interior Size

Although Sonata competes with midsize cars, the EPA classifies it as a large car because of its roomy interior. Plus Sonata has more front legroom than the Camry, Accord, Fusion or Malibu.

COMFORT: Driver and front passenger can really stretch out in comfort.

Make the Connection: Compare to the competitor. If the customer is considering a competitive vehicle, make occasional comparisons to it. Example:

� Larger interior than Camry


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(& SPACCED)Driver-Oriented Design

The Sonata instrument panel is angled toward the driver, and controls and switches have been designed and positioned for intuitive operation.

Examples:

SAFETY: Driver doesn’t need to look away from the road to operate vehicle.

PERFORMANCE: Driver can concentrate on driving.

� All steering-wheel-mounted controls are available to choose using only your thumbs

Controls are easy to operate without taking eyes off the road.

� The instrument cluster is at the same height as the audio/video/navigation monitor

Helps drivers minimize gaze movement.

� The center stack has been organized so that buttons with similar functions are grouped together—the AV monitor up top, then the audio controls, then the heating, ventilation and air conditioning controls

Makes it more intuitive for owners to operate while driving, minimizing distraction and increasing comfort and convenience.

Front Seats / 8-Way Power(Sport, Limited, Sport 2.0T, Eco, opt. SE)

Eight power adjustments accommodate drivers of different heights and body types, with a two-way power lumbar support for drivers who want a firmer surface for their backs.

COMFORT: Makes it easy for virtually anyone to get comfortable behind the wheel.

Front Seats / Heated(Sport, Limited, Sport 2.0T, opt. Eco)

Allows the driver and front passenger to select two levels of heat

COMFORT: Make the seats warmer during cold weather driving.

Front Seats / Ventilated (opt. Limited, Sport 2.0T)

Fans circulate air inside the seats when activated by the driver.

COMFORT: Makes the seats cooler during hot weather driving.

Front Seats / Integrated Memory System(opt. Limited, Sport 2.0T)

Stores settings for two different drivers for seat and outside mirror positions.

CONVENIENCE: Enables two different drivers to quickly and easily adjust these features to their preference.



(& SPACCED)Heated Steering Wheel(opt. Limited)

Enables the driver to heat the steering wheel at the touch of a button.

COMFORT: Steering wheel is warm to the touch during cold weather driving.

Drive Mode Select(Standard)

Adjusts steering feel and engine tuning to achieve different results:

Eco Mode

� Normal steering feel

� Moderate engine tuning with less-aggressive acceleration

ECONOMY: Combines comfortable handling with increased efficiency.

Normal Mode

� Normal steering feel

� Normal engine tuning

COMFORT: Combines comfortable handling with smooth and robust acceleration.

Sport Mode

� Firmer steering feel

� Aggressive engine tuning

PERFORMANCE: Creates a dynamic driving experience with lively handling and forceful acceleration.

Electronic Parking Brake with Automatic Vehicle Hold(opt. Limited, Sport 2.0T)

When the driver brakes to a stop, Auto Hold keeps the brakes applied until the driver presses the accelerator again.

CONVENIENCE: Automatically holds the vehicle on hills or level ground.

Lane Departure Warning System**

(opt. Limited, Sport 2.0T)

A small camera mounted ahead of the inside rearview mirror captures images of the lanes ahead of the vehicle and recognizes the lane markers. If the car wanders from the lane, a warning light and chime are triggered to restore the driver’s attention.

SAFETY: Alerts the driver if the car begins to drift across the lane without using the turn signal.



(& SPACCED)Forward Collision Warning System‡

(opt. Limited, Sport 2.0T)

Uses the front camera to determine how quickly the Sonata is closing in on an approaching vehicle and warns the driver when a forward collision is expected.

� Not designed to detect stationary objects like trees and poles

� May not detect all vehicles under certain conditions

SAFETY: Warns the driver to apply the brakes when approaching another vehicle ahead at an unsafe rate of speed.

Smart Cruise Control† with Stop/Start(opt. Limited, Sport 2.0T)

A front grille-mounted radar sensor judges the distance to objects in front of the vehicle.

When the Smart Cruise Control is engaged, the driver can select a desired speed and distance to maintain.

SAFETY: Automatically maintains a pre-set distance behind the vehicle ahead, even if it comes to a complete stop.

Operates like a traditional cruise control system unless there is traffic ahead. When there is traffic, Smart Cruise Control engages the brakes automatically and slows down the Sonata, even coming to a complete stop, if necessary.

If the stopped vehicle in front starts moving again within three seconds, the Sonata will restart automatically. After three seconds, the driver can tap on the accelerator pedal or press the Resume button on the steering wheel when it’s safe to move forward.

CONVENIENCE: Keeps selected speed/distance without constant adjustment. W

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** Blind Spot Detection with Rear Cross-traffic Alert and Lane Departure Warning/Lane Change Assist—

Blind Spot Detection is a supplemental system and the driver must still be attentive and exercise caution when driving with it. It is important to always signal, look over your shoulder and through your mirrors before changing lanes. It is the driver’s responsibility to be aware of the surroundings and ensure it is clear before changing lanes or directions. Blind Spot Detection is only meant to assist the driver in these responsibilities.

Rear Cross-traffic Alert is a supplemental system and the driver must still exercise extreme caution when backing up. Drivers must always turn and view oncoming traffic before backing up.

The Lane Departure Warning with Lane Change Assist is designed to notify the driver if the vehicle is leaving the lane of travel by audible and flashing a display signal. The Lane Departure Warning will not work under all circumstances. It functions when it is able to detect painted lane markings. It cannot function if the lane markings cannot be seen clearly.

† Smart Cruise Control System— Smart Cruise Control with stop/start capability is not a collision avoidance or warning device. Smart Cruise Control is for highway use only and should not be used in poor weather, heavy or varying traffic, or on winding or slippery roads. Driver remains responsible to slow or stop the vehicle to avoid a collision.

‡ Forward Collision Warning System— The Forward Collision Warning System is intended to be a supplement to safe driving practices. The system is not designed to detect certain stationary objects such as trees or poles, and may not detect all vehicles under certain conditions. The system does not provide a braking function. The driver is responsible for being attentive and maintaining control of the vehicle, and should not wait for the system’s alerts before braking, as there may not be sufficient time to brake safely.

Position 3: Trunk/Cargo


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(& SPACCED)Enhanced Rear Suspension(Standard)

A second lower arm, or link, has been added to each side of the rear suspension to keep the tires even more precisely in contact with the road. This improves the Sonata’s stability when turning at high speeds.

Essentially, the extra link helps make the suspension more supple. Think about the difference between picking up a cat and a small dog. A cat’s spine is very supple, so if you hold it under the chest and lift up a few inches, the spine droops and the feet stay in contact with the floor. A dog’s spine is stiffer, so if you lift a small dog up the same way, its feet will leave the floor.

PERFORMANCE: Better contact with the road means greater traction, for better handling.

SAFETY: Greater traction helps the driver maintain control of the vehicle.

COMFORT: The suspension absorbs bumps, for a smoother, more comfortable ride.

Rear Lip Spoiler(Standard)

Reduces drag by creating a longer, gentler slope for air to travel over. Also helps reduce lift on the car by creating downforce.

SAFETY

ECONOMY

EPA Fuel Economy*

25 City / 37 Highway / 29 Combined

(SE 2.4-liter engine)

24 City / 35 Highway / 28 Combined

(Sport, Limited 2.4-liter engine)

ECONOMY

Smart Trunk with Hands-free Opener(Limited, Sport 2.0T, optional Sport, Eco)

The Proximity Key can be set to enable this feature. The sensors in the rear bumper will detect the key when it gets within 3 feet of the trunk. If the key stays within the detection area for 3 seconds, a buzzer sounds and the hazard lights flash briefly. Then the trunk pops open.

CONVENIENCE: Makes loading easier by not having to set bags or parcels down to activate the remote trunk opener.



(& SPACCED)Rear Parking Assistance System**(Opt. Limited, Sport 2.0T)

Sensors in the rear bumper detect objects when the vehicle is backing up and alert the driver with a warning tone.

SAFETY: Helps prevent vehicle from contacting objects like poles, columns or other parked cars.

Rear Cross-traffic Alert**(Limited, Sport 2.0T, opt. Sport, Eco)

Works when the vehicle is in reverse and operating at speeds less than 6 mph. Uses the rear radar sensors to detect vehicles approaching from the side and warns the driver.

In Sonatas with navigation, the screen displays an arrow that signals the direction of the approaching vehicle.

SAFETY: Helps detect vehicles that may not be picked up by the rearview camera. Warns the driver if cars are approaching from the side, such as when backing out of a parking space.

Lane Change Assist**(Limited, Sport 2.0T, opt. Sport, Eco)

Uses radar sensors in the rear bumper to measure the closing speed of a vehicle in the adjacent lane.

If the driver activates the turn signal and the system determines that changing lanes is not safe, it will warn the driver with visual and audible alerts.

SAFETY: Gives the driver even greater notification of vehicles approaching in the “blind spots.”

Large Cargo Compartment(Standard)

Trunk holds 16.3 cubic feet of cargo – almost a full cubic foot larger than the Camry and Altima – plus easy access with low lift-over height.

[basketball]

COMFORT: No need to choose between leaving something behind or having it take up passenger space. An extra cubic foot in the cargo area can keep a basketball, a change of clothes, or a bag of groceries from getting in the way.

Make the Connection: Use props to illustrate points vividly. Use common objects your customer can relate to. Examples:

� Basketball = extra cubic foot.

� Smartphone to demonstrate Remote Horn & Lights.

� Flashlight to illustrate brightness of touchscreen display.

Rear Seatback Releases(Standard)

Two levers mounted inside the trunk allow rear seatbacks to be released for loading long or oversize objects

CONVENIENCE: Makes it easier to fold down the rear seatbacks and extend cargo space.

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* Fuel economy estimated by EPA for comparison only. Your actual mileage may vary with options, driving conditions, driving habits and the vehicle’s condition.







Position 4: Rear Seats


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(& SPACCED)60/40-split Folding Rear Seats(Standard)

Rear seatbacks fold down individually for increased flexibility in transporting cargo and passengers.

CONVENIENCE: Extra-long items like skis can be carried inside the car while still proving room for one or two passengers.

Rear Side Window Sunshades(Limited, opt. Sport 2.0T)

Manually controlled retractable sunshades are located in both rear side doors. Raise the sunshades to help block out the sun, glare and reflection or to provide privacy. They retract fully when not in use.

COMFORT: Keep rear passenger compartment cooler on hot, sunny days.

ECONOMY: Premium feature in a midsize sedan.

Roomy Rear Seat(Standard)

The Sonata’s rear seat has more hip room than Camry, Accord, Altima, Fusion or Malibu.

COMFORT: Rear-seat feels spacious; passengers have room to spread out.

Rear Seat Heaters(Limited, opt. Sport 2.0T)

Heating elements are located in the outboard rear seats.

COMFORT: Outboard rear seat passengers can warm the seats for increased comfort in cold weather.


Floor Console-mounted Rear Vents(Limited, Sport 2.0T)

Dual air vents are located in the back of the center floor console. Passengers can adjust the direction of the airflow to suit their preferences.

COMFORT: These vents direct heated or cooled air to the rear seat passengers.


Panoramic Sunroof(Opt. Limited, Sport 2.0T)

Deep tinted glass panels stretch the full length of the roof, from the windshield to the rear window. The section over the front seats opens with power slide and tilt functions, while the rear panel is fixed to allow extra light inside the cabin.

COMFORT: Provides wide-open feeling and fresh air while adding a sense of spaciousness to those riding in the rear seats.

[Redwood forest example: rear passengers can see the treetops as well as the trunks]


Make the Connection: Appeal to the customer’s imagination. Example:

� Imagine driving through the Redwood Forest with a panoramic sunroof



(& SPACCED)High-Strength Steel(Standard)

Lighter than “mild” or “general” steel.

ECONOMY: Less weight contributes to better efficiency.

Stronger, resulting in a body that’s stiffer, more rigid than a vehicle that uses less high-strength steel.

A more rigid body has less twist and flex when forces are transmitted from the suspension, like when you’re cornering or driving on uneven road surfaces.

PERFORMANCE: Less flex means more precise handling.

Together with the expanded application of structural adhesives, optimizes the structure of the Sonata, allowing it to help absorb more impact energy.

SAFETY: The vehicle protects its occupants in the event of a collision.

Expanded Application of Structural Adhesives(Standard)

Reduces vehicle weight. ECONOMY: Less weight contributes to better efficiency.

Body stiffness. PERFORMANCE: Greater stiffness means more precise handling.

Together with the use of high-strength steel, optimizes the structure of the Sonata, allowing it to help absorb more impact energy.

SAFETY: The vehicle helps protects its occupants in the event of a collision.

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Position 5: Front Passenger Seat


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(& SPACCED)Passenger’s Seat Height Adjuster(Standard)

Provides the ability to manually raise and lower the front passenger’s seat.

COMFORT: Front passenger can adjust the seat to the most comfortable position.

6-way Power Passenger’s Seat(Limited, opt. 2.0T)

Passenger can raise and lower the front seat by using a switch mounted on the lower seat frame.

COMFORT: Front passenger can get a better view of the road or alter the seat to accommodate their height—with just the touch of a button.

Dual Automatic Temperature Control(Limited, Sport 2.0T, opt. Sport, Eco)

Temperature controls are separate for driver and front-seat passenger.

COMFORT: Driver and front-seat passenger can each choose their preferred temperature.

Blue Link Remote Start with Climate Control(Tech Package)

Sport, Limited, Sport 2.0T, Eco, opt. SE)

Sonata can be started remotely, from a laptop, smartphone or other mobile device, and the temperature adjusted.

COMFORT: Vehicle can be cooled down on hot summer days, or warmed up on chilly winter mornings, before anyone gets in.

[get cold groceries home on a hot day]

Not available on Camry, Accord, Altima, Fusion or Passat. Not even available on BMW.

Ford Remote Access app offers remote start.

Accord PHEV app includes HondaLink remote climate control.


Make the Connection: Expand your Feature/Function/Benefit statement to include Blue Link Examples:

� Mention Remote Start with Climate Control when you talk about climate control

� Mention Remote Horn & Lights when you talk about headlights


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(& SPACCED)Rear-View Mirror / Electrochromic (Limited, Sport 2.0T, opt. Sport, Eco)

Uses sensors to measure outside light and glare. When it’s dark enough outside, the sensors send a current to an electronic color-changing gel that’s sandwiched between the lenses of the mirror. The gel gets darker, and so does the mirror. When it gets lighter outside, the process reverses itself.

SAFETY: Reduces glare from the headlights of vehicles behind without adjusting the position of the mirror.

Rear-View Mirror / HomeLink(Limited, Sport 2.0T, opt. Sport, Eco)

Rear-view mirror houses the controls for the HomeLink Integrated Transceiver. HomeLink can be programmed to activate up to three radio-frequency-controlled devices like garage doors, entry gates, and security systems.

APPEARANCE: No need for remotes cluttering up the console or sun visor.

CONVENIENCE: Controls are always in the same place.

Reduced Noise/Vibration/Harshness(Standard)

The improved rigidity of the chassis reduces rattles and wind noise.

The bushings in the sub-frame of the vehicle were increased in size. Rubber bushings are used to separate two metal objects so that they move freely and don’t rub together. This reduces the amount of road noise that’s transmitted to the inside of the vehicle.

Additional soundproofing materials have been used in the isolator pad that separates the dashboard from the engine compartment, to reduce engine noise.

COMFORT: Quieter, more comfortable ride.

Seven Airbags(Standard)

Includes two full-length roof-mounted side-curtain airbags, two front airbags, front seat-mounted side impact airbags and a driver’s knee airbag.

SAFETY: Helps to protect driver and passengers during a front or side collision.



(& SPACCED)5-inch Touchscreen Audio with rearview camera(Sport, Limited, Sport 2.0T, Eco, opt. SE)

Audio system features a bright 5-inch color touchscreen and includes a rearview camera that displays the view behind the vehicle when backing up.

CONVENIENCE: Passengers can enjoy AM/FM radio, Sirius XM Radio, listen to tracks from CDs or MP3s while the driver can see what’s behind the car when backing up.

Navigation System with 8-inch Touchscreen(Opt. Sport, Limited, Sport 2.0T, Eco)

GPS-based navigation system features enhanced high-resolution 8-inch color touchscreen display, improved user interface and advanced features including Sirius XM Travel Link® with Traffic, Sports, Weather, Stocks, Fuel Prices and Movies.

CONVENIENCE: Driver can operate the system using voice commands or the unit’s touchscreen display. System includes visual and audio prompts so driver can get directions without looking away from road.

[shine flashlight on screen to demonstrate brightness of display]

Aux, iPod and USB connection(Standard)

Offers in-vehicle connection to various user-supplied external devices.

CONVENIENCE: You can connect a USB flash drive, MP3 player or iPod and listen to music via the Sonata’s audio system speakers.

Bluetooth hands-free operation(Standard)

Wirelessly connects to Bluetooth enabled cellular phones for dialing by voice and conducting hands-free conversations.

SAFETY: Lets you make and receive phone calls without having to hold or look at a cell phone.

Specifications


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SE 2.4-Liter GDI

Attractive, eye-catching entry-level model with competitive MSR

LIMITED2.4-Liter GDI

Premium model with luxury features

ECO 1.6-Liter T-GDI

Fuel economy leader

SPORT 2.4-Liter GDI

Volume model with sporty styling

SPORT 2.0T 2.0-Liter Turbo GDI

Performance model with aggressive exterior,

interior and enhanced driving dynamics

SPORT 2.0T Ultimate Package2.0-Liter Turbo GDITop-of-the-line model

Sonata Packaging


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Trim Levels and PackagesMODEL CODE MODELS MSRP4

28402F45/28402F4P Sonata SE $21,96028442F45/28442F4P Sonata Sport $23,985Premium Package Blind Spot Detection w/ Rear Cross-traffic Alert** Chrome exterior door handles Door handle welcome light Hands-free Smart Trunk opener Proximity key entry w/ push button start Sport seats – leather bolster w/ cloth inserts Leather-wrapped steering wheel & shift knob Dual automatic temperature control Auto up/down front passenger window

$1,700

Tech Package (Requires Premium Package) 8-inch Navigation system Dimension® Premium Speakers w/ Subwoofer & Amplifier HD Radio Technology Electroluminescent Gauges w/ 4.2-inch Color LCD Display Auto-dimming mirror / HomeLink / compass Blue Link (Gen 2) SiriusXM® Travel Link® (Complimentary Trial)

$1,750

28472F45/28472F4P Sonata Limited $27,335Tech Package Panoramic sunroof High-gloss window surround HID Xenon headlights LED interior lights 8-inch Navigation system Infinity premium audio system HD Radio Technology Electroluminescent Gauges w/ 4.2-inch Color LCD Display IMS – driver seat and outside mirrors Ventilated front seats Heated steering wheel Blue Link (Gen 2) SiriusXM® Travel Link® (Complimentary Trial)

$3,500

Ultimate Package (Requires Tech Package) Smart Cruise Control† w/ Start/Stop Lane Departure Warning** Forward Collision Warning‡

Electronic Parking Brake w/ Automatic Vehicle Hold Automatic high beam assist Rear parking assistance system**

$1,550

2015 Sonata Features and Specifications


4 MSRP includes destination. Tax, title and license fees extra. Actual dealer prices may vary.

MODEL CODE MODELS MSRP4

28422F45/28432F45 Sonata Sport 2.0T $29,385

Ultimate Package (Replaced with Limited 2.0T from Oct. 15, 2014) Panoramic sunroof High-gloss window surround Lane Departure Warning** Forward Collision Warning‡

Automatic high beam assist LED interior lights Rear parking assistance system** Smart Cruise Control† w/ Stop/Start Electronic Parking Brake w/ Automatic Vehicle Hold Power passenger seat (6-way) Rear side window sunshades Electroluminescent Gauges w/ 4.2-inch Color LCD Display Integrated Memory System – driver seat and outside mirrors Ventilated front seats Heated rear seats 8-inch Navigation system HD Radio Technology Infinity premium audio system Blue Link (Gen 2) SiriusXM® Travel Link® (Complimentary Trial)

$4,950

Trim Levels and Packages (Cont’d)S

onata

2015 Sonata

Infinity is a registered trademark of Harman International Industries, Incorporated.


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MODEL CODE MODELS MSRP4

28492F45 Sonata Eco $24,085

Tech Package Blind Spot Detection w/ Rear Cross-traffic Alert** Chrome exterior door handles Door handle welcome light Hands-free Smart Trunk opener Proximity key entry w/ push button start Leather seating surfaces Leather-wrapped steering wheel & shift knob Leatherette interior door panel inserts w/ stitching Heated front seats Dual automatic temperature control Electroluminescent Gauges w/ 4.2-inch color LCD Display 8-inch Navigation system HD Radio Technology Dimension premium audio Auto-dimming mirror / HomeLink / compass Blue Link (Gen 2) Auto up/down front passenger window SiriusXM® Travel Link® (Complimentary Trial)

$4,100

Trim Levels and Packages (Cont’d)

4 MSRP includes destination. Tax, title and license fees extra. Actual dealer prices may vary.


2015 Sonata 2.4, 2.0T and Eco Color Chart

Color NameCloth

Sport Leather Bolster /

Cloth InsertSport Leather Leather

Beige Gray Gray Black Gray Black Black/Orange Beige Gray Black Brown

Phantom Black

• • – • – • • • • • •

Venetian Red

• • • – • – – • – – –

Shale Gray Metallic

– • • – • – – – • – •

Symphony Silver

– • • – • – – – • – –

Quartz White Pearl

• • – • – • • • • – •

Lakeside Blue

– • • – • – – – • – –

Dark Truffle

• – • – • – – • – – –

Nouveau Blue

• – • – • – – • – – –

Urban Sunset

– – – – – • • – – – –

2015 Sonata


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• = Standard = Factory Option/Option package – = Not available A = Accessory

MECHANICALSE / Sport / Limited

Sport2.0T

Eco

2.4L Gasoline Direct Injection DOHC 16-valve 4-cylinder engine

• – –

2.0L Turbocharged Gasoline Direct Injection DOHC 16-valve 4-cylinder engine

– • –

1.6L Turbocharged Gasoline Direct Injection DOHC 16-valve 4-cylinder engine

– – •

Horsepower (hp @ rpm)185 @ 6,000

245 @ 6,000

TBD

Torque (lb.-ft. @ rpm)178 @ 4,000

260 @ 1,350-4,000

TBD

Recommended Fuel Unleaded Unleaded Unleaded

Drive Configuration Front-wheel Drive

Front-wheel Drive

Front-wheel Drive

Transmission Type

6-speed electronic automatic with SHIFTRONIC® manual shift mode • • –

7-speed electronic controlled EcoShift Dual Clutch Transmission – – •

Drive Mode Select

Eco, Normal & Sport Mode • • •

4-wheel Disc Anti-lock Brakes • • •

Rack-and-Pinion Steering • • •

Electronic Parking Brake–

(SE/Sport)

(Limited)

–

Motor-Driven Power Steering Column-mounted

Rack-mounted

Column-mounted

Turning Diameter (curb to curb, feet) 35.8 35.8 35.8



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2015 Sonata

MECHANICAL (Cont’d)SE / Sport / Limited

Sport 2.0T

Eco

Front Suspension

Type MacPherson Strut

Stabilizer Bar 23mm 24mm 23mm

Dual Flow Shock Absorbers • • •

Rear Suspension

Type Multi-link

Stabilizer Bar 17mm 18mm 17mm

Dual Flow Shock Absorbers • • •

MECHANICAL (Cont’d)

SESport & Limited

Sport 2.0T

Eco

Wheels 16 x 6.5J Aluminum Alloy • – – •

17 x 7.0J Aluminum Alloy – • – –

18 x 7.5J Hyper Silver Aluminum Alloy – – • –

Tires P205/ 65R16 • – – •

P215/ 55R17 – • – –

P235/ 45R18 – – • –

Spare Tire

Compact Temporary Use – • • –

Tire Mobility Kit (replaces spare tire)

• – – •


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EXTERIOR

SE Sport LimitedSport 2.0T

Eco

HID Xenon Headlights – – • –

LED Daytime Running Lights • • • • •

Automatic Light Control – • • • •

Automatic High Beam – – –

LED Taillights – – • • –

Bodycolor, Power Heated Mirrors • – – – –

Bodycolor Power Heated Mirrors with Turn Signal Indicators

– • • • •

Driver's Blind Spot Mirror • • – – •

Wipers, Speed-Sensitive 2-speed w/ Variable Intermittent

• • • • •

Panoramic Sunroof – – –

Sport Bumpers – Front – Front & Rear –

Rear Spoiler • • • • •

Rear Parking Assistance System** – – –

Hands-free Smart Trunk – • •

INTERIOR


Eco

Capacity 5 Passengers

Seating Surfaces

Premium Cloth • • – – •

Leather Bolster/Cloth Inserts w/ Sport Bolsters – – – –

Leather – – • –

Leather w/Contrast Stitching & Sport Bolsters – – – • –



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Front Seats

8-way Power Driver’s Seat w/2-way Power Lumbar – • • • •

Integrated Memory Seat System (Driver) – – –

6-way Power Front Passenger's Seat – – • –

Heated Front Seats – • • •

Ventilated Front Seats – – –

Rear Seat 60/40 Split Fold-down w/Head Restraints • • • • •

Center Armrest w/ Dual Cupholders • • • • •

Heated Rear Seats – – • –

Head Unit, Speakers & Amplifier

AM/FM/SiriusXM®/CD/MP3 Audio System with 6 speakers • – – – –

5-inch Color touchscreen AM/FM/SiriusXM®/CD/MP3 Audio System with 6 Speakers and rearview camera

– • – • •

5-inch Color touchscreen AM/FM/SiriusXM®/CD/MP3 Audio System with 7 Dimension speakers and rearview camera

– – • – –

8-inch Color touchscreen AM/FM/SiriusXM®/CD/MP3 Audio System with 7 Dimension speakers with HD Radio Technology® and rearview camera

– – –

8-inch Color touchscreen AM/FM/SiriusXM®/CD/MP3 Audio System with 9 Infinity® Speakers with HD Radio Technology® and rearview camera

– – –

INTERIOR (Cont'd)


Eco

SiriusXM is a registered trademark of Sirius XM Radio Inc. HD Radio is a registered trademark of iBiquity Digital Corporation.


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• = Standard = Factory Option/Option package – = Not available A = Accessory iPod is a registered trademark of Apple Inc. Bluetooth is a registered trademark of Bluetooth SIG, Inc. HomeLink is a registerd trademark of Johnson Controls.


INTERIOR (Cont'd)


Eco

iPod®/USB/Aux MP3

Front center stack bin • • • • •

Navigation8-inch touchscreen w/rearview camera

–

Blue Link Gen 1Gen 2

– –

•

•

•

•

Sunvisors w/ Illuminated Driver and Passenger Vanity Mirrors

• • • • •

Bluetooth® Hands-free Phone System • • • • •

Shift Knob Leather-wrapped – • •

Floor Mats Carpeted A A A A AAlloy Pedals – – – • –Air Conditioning • • • • •

Dual Automatic Climate Control – • •

Floor Console Mounted Rear Seat Vents – – • • –

Leather-wrapped Steering Wheel – • •

D-cut Steering Wheel w/ Paddle Shifters – – – • –

Tilt & Telescopic Steering Wheel • • • • •

Heated Steering Wheel – – – –

Cruise Control • • • • •

Smart Cruise Control† w/Stop/Start – – –

Rear Side Window Sunshades – – • –

Trip Computer (avg. fuel economy, avg. speed, range to empty, trip timer, trip distance)

• • • • •

4.2-in Color LCD Trip Computer (Supervision) –

Proximity Key Entry with Push-button Start – • •

Auto-dimming Rearview Mirror with Compass and HomeLink® – • •


Government crash ratings are part of the National Highway Traffic Safety Administration New Car Assessment Program (www.safercar.gov).

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SAFETY/SECURITY


Eco

Airbags Front – Driver and Passenger (2) • • • • •

Driver’s Knee (1) • • • • •

Front – Driver and Passenger Side-impact (2)

• • • • •

Side Curtain (2) • • • • •

Vehicle Stability Management • • • • •

Electronic Stability Control System with Traction Control System

• • • • •

Anti-lock Braking System with Electronic Brake-force Distribution

• • • • •

Brake Assist • • • • •

Blind Spot Detection with Rear Cross- traffic Alert & Lane Change Assist**

– • •

Forward Collision Warning‡ – – –

Lane Departure Warning** – – –

Tire Pressure Monitoring System • • • • •

SE/Sport/Limited

Sport 2.0T

Eco

NHTSA Overall Crash RatingsNot Yet Tested

Not Yet Tested

Not Yet Tested

NHTSA Frontal Crash Ratings (driver / passenger)

Not Yet Tested

Not Yet Tested

Not Yet Tested

NHTSA Side Crash Ratings (front / rear)

Not Yet Tested

Not Yet Tested

Not Yet Tested

NHTSA Rollover RatingNot Yet Tested

Not Yet Tested

Not Yet Tested


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Item Name MSRP3

Floor Mats $TBD

All-weather Floor Mats $TBD

Trunk Hook $TBD

Cargo Net $TBD

First Aid Kit $TBD

Rear Bumper Appliqué $TBD

Mud Guard $TBD

Auto-Dimming Rearview Mirror w/ HomeLink and Compass $TBD

Wheel Locks $TBD

Reversible Cargo Tray $TBD

Illuminated Door Sill Plates $TBD

Interior Light Kit $TBD

Puddle Lights $TBD

Door Edge Guards $TBD

Accessories

3 Actual prices for dealer-installed accessories may vary.



DIMENSIONS/WEIGHTS/CAPACITIES

Exterior (inches)SE/Sport/Limited

Sport 2.0T

Eco

Wheelbase 110.4

Overall Length 191.1

Overall Width (excludes mirrors) 73.4

Overall Height 58.1

Curb Weight (lbs)3,252–3,466

3,505–3,616

3,270–3,298

Fuel Tank (gallons) 18.5 18.5 18.5

Fuel Economy (EPA Estimated)* SE/Sport/Limited

Sport 2.0T

Eco

City/Highway/Combined (MPG)

25/37/29 (SE)

24/35/28 (Sport/

Limited)

23/32/26 28/38/32


CO

MPA

RIS

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Competitive Comparisons


Sonata Competitors

Primary Competitive Set

Secondary Competitive Set

ACCORD ALTIMA

CAMRY

FUSION MALIBU

PASSAT OPTIMA

200 MAZDA6


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ResourcesBluetooth Pairing Help www.jciblueconnect.com

Consumer Affairs [email protected]

Equus Customer Connect Center [email protected]

General Blue Link Information www.hyundaiusa.com/bluelink

HOMELINK www.homelink.com

Hyundai Car Care Scheduling (Xtime) http://support.xtime.com

Hyundai Circle Program www.hyundaicircle.comHyundai Certified

Pre-Owned for Consumerswww.hyundaicertified.com

Hyundai Customer Connect Center 800-633-5151

Hyundai Hope On Wheels www.hyundaihopeonwheels.org

Hyundai Motor America Service Information

www.hyundaitechinfo.com

Hyundai Motor Finance Company800-332-4632 (Dealer Services) https://www.hmfusa.com/contact-us

Hyundai Motor Manufacturing Alabama

www.hmmausa.com

Hyundai on Facebook www.facebook.com/HyundaiHyundai on Instagram instagram.com/hyundaiusa/#

Hyundai on Twitter Twitter.com/HyundaiHyundai on You Tube youtube.com/Hyundai

Hyundai Product Information www.hyundaiproductinformation.comHyundai Protection Plan (HPP) www.hyundaiprotectionplan.com

Hyundai Sales Claim Center www.hyundaiclaimcenter.comHyundai Website for Consumers www.hyundai.com

Official Hyundai News www.hyundainews.comParts & Service News www.hyundaiflashdrive.com

Sales STAR Rewards Website www.hyundaisalesrewards.comSales Training & Certification Website www.hyundaisalestraining.com

Service STAR Awards www.hyundaistarawards.comService Training & Certification

Systemwww.hyundaitacs.com

Website for Hyundai Owners www.myhyundai.com


HyundaiSalesTraining.com

HyundaiSalesTraining.com is your convenient one-stop shop for Hyundai sales training tools, course registration, product and process information, and STAR Certification.

Your personalized landing page gives you:

� �An at-a-glance dashboard that shows your current STAR Certification Status, Hyundai Sales Satisfaction (Hyundai Purchase Index) information, and training event enrollment status

� �Banner announcements of all upcoming events and programs

� �Messages specifically for you and your role at the dealership

� Convenient links to sites such as Hyundai Product Information, Hyundai Dealer, and STAR Rewards

With a simple mouse-over of the top navigation area, you can:

� Enroll in a wide range of available training events (log in is not required to enroll in most training events)

� Access STAR Certification for testing

� Explore Hyundai’s in-depth knowledge resources


My Learning Plan provides you a clear look at what certification requirements you have completed and what you still need to complete.

You’ll find a wealth of Resources on the site. Organized into groups for easy locating, there are tools and support materials across a wide range of important topics. Sales Managers can even order printed training materials such as the Product Pocket Guide.

HyundaiSalesTraining.com gives you quick and easy access to the tools and resources you need to stay at the top of your game.

Log on today and bookmark this site. Use it as your one-stop access to the information and tools you need to sell more Hyundai vehicles.


Blue Link Support

DEALERS ONLY CUSTOMERS ONLY

Call Center AutoEver Service Desk Blue Link Customer Care

Function Support for DEALERS for:

� MyHyundai.com registration

� Hyundaidealer.com inquiries

� VIN adding issues

� Email issues

� Password issues

� Dealer Assist Login Credentials issues

Support for BLUE LINK CUSTOMER inquiries related to:

� Blue Link features

� Account update

� Emergency services

� Blue Link enrollment

� PIN

� Blue Link Web Portal issues

Phone Number (866) 433-2537 (855) 2-BLUELINK ([855] 225-8354)

Hours of Operation

M-F: 8am – 9pm ET Account Info:

M-F: 8am – 10pm ET

Sat-Sun: 9:30am – 6pm ET

SOS Emergency Assistance, Automatic Collision Notification:

24 hours/7 days

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