Job Title: Sales Assistant

Reports To: Store Manager

Department: In Store

Location: Described in Advert

Role Summary:

At Charles Tyrwhitt our purpose is to “Make it easy for men to dress well”. The Sales Assistant is responsible for generating and maximising sales by consistently offering exceptional customer service.

Key Responsibilities:

Maximise sales opportunities to ensure sales targets are achieved and exceeded e.g. promotions, outfit building, up & cross selling, corporate sales, events

Consistently deliver CT’s customer service expectation by ensuring expert product knowledge, ensuring you are up to date with the latest store ranges and promotions

Develop the brand name and image of the company through acting as a brand ambassador for the CT brand

Deliver high visual merchandising standards; ensuring the store housekeeping standards are continually achieved by using the tools available and adhering to VM guidelines

Process deliveries, transfers and merchandise quickly, accurately and efficiently ensuring merchandise is properly handled, labelled and priced to minimise losses and damage

Taking ownership for your personal development, proactively seeking opportunities to grow, utilising internal tools for example, the Tyrwhitt Academy on The LINK.

Comply with all company policy and procedures and adherence to company health & safety guidelines and security processes

Person Specification

Experience Required

BE THE BOSS – BE THE CUSTOMER – BE THE BESTCHARLES TYRWHITT SHIRTS LIMITED | COTTONS CENTRE, LONDON, SE1 2QG |REGISTERED NO. 2914928

Previous retail experience an advantage but not essential

Behavioural Competencies

High levels of enthusiasm, drive and motivation Strong interpersonal and communication skills Ability to quickly build rapport with customers and deliver

exceptional customer service Must be well groomed and well presented at all times

Technical Skills

Tailoring experience an advantage but not essential Language skills an advantage but not essential

The 3 BE's“How” you do your job is just as important as “What” you do – that’s why we have our 3 BE’s to guide us and keep us focused on what really matters. Each BE-lief in turn captures three BE-

haviours - our way of getting things done.

BE THE BOSS – BE THE CUSTOMER – BE THE BESTCHARLES TYRWHITT SHIRTS LIMITED | COTTONS CENTRE, LONDON, SE1 2QG |REGISTERED NO. 2914928