the 3 keys to retaining and motivating your team
TRANSCRIPT
Jason @Evanish GetLighthouse.com
The 3 Keys to Motivating &
Retaining Your TeamJason Evanish
Founder, GetLighthouse.comJune 26, 2015
Jason @Evanish GetLighthouse.com
…and the Data Agrees
“50% of Americans have left a job to get away from their manager.”
Source: Gallup, “State of the American Manager,” April 2015
Jason @Evanish GetLighthouse.com
Feelings About Work are Contagious
Source: Gallup, “State of the American Manager,” April 2015
Jason @Evanish GetLighthouse.com
“As a middle manager, you are a
chief executive of an organization
yourself ... As a micro CEO, you can improve
your own and your group’s performance
and productivity.”
- Andy Grove former CEO, Intel
Jason @Evanish GetLighthouse.com
Jason @Evanish GetLighthouse.com
“You hire the best people you can find. Then it’s up to you to create an environment where great people decide to stay
and invest their time.”
- Rich LesserCEO, Boston Consulting Group
Jason @Evanish GetLighthouse.com
Jason @Evanish GetLighthouse.com
Build Rapport
Fix Problems
Grow Your People
1
2
3
The 3 Keys to Great Management
Jason @Evanish GetLighthouse.com
Build Rapport
1
Learn more: bit.ly/LHRapport
The 3 Keys to Great Management
Jason @Evanish GetLighthouse.com
Build a Foundation of Trust
Source: Gallup, “State of the American Manager,” April 2015
Jason @Evanish GetLighthouse.com
“Whatever anybody says or does, assume positive intent. You
will be amazed at how your whole approach
to a person or problem becomes very
different.”
- Indra NooyiChairman & CEO, PepsiCo
Jason @Evanish GetLighthouse.com
Jason @Evanish GetLighthouse.com
“The only way to influence people
is to talk in terms of what the other person wants.”
- Dale CarnegieBest Selling Author & Speaker
Jason @Evanish GetLighthouse.com
Jason @Evanish GetLighthouse.com
“…if Tim doesn’t meet with each one
of his employees in the next 24 hours,
I will have no choice but to fire him
and fire you. Are we clear?”
- Ben Horowitz in The Hard Thing About Hard Things
Jason @Evanish GetLighthouse.com
Jason @Evanish GetLighthouse.com
“Ninety minutes of your time can enhance the quality of
your subordinate’s work for 2 weeks,
or for some 80+ hours.”
- Andy GroveFormer CEO, Intel
Jason @Evanish GetLighthouse.com
Jason @Evanish GetLighthouse.com
“Perhaps the CEO’s most important
operational responsibility is designing and
implementing the communication
architecture for her company.
Absent a well-designed communication architecture,
information and ideas will stagnate and your
company will degenerate into a bad
place to work.”
- Ben HorowitzVC at A16Z & former CEO of
Opsware
Jason @Evanish GetLighthouse.com
Jason @Evanish GetLighthouse.com
“…1 on 1s provide an excellent mechanism for information and ideas to flow up the
organization and should be part of your
design.”
- Ben HorowitzVC at A16Z & former CEO of
Opsware
Jason @Evanish GetLighthouse.com
Jason @Evanish GetLighthouse.com
Common, Critical Mistakes in 1 on 1s
Making them status updatesNot building rapport & trustAllowing for elephants in the
roomNever talking about career
growthNot following through or
progressingCanceling 1 on 1sNot having them for managers
More on common mistakes here: http://bit.ly/1on1mistakes
Jason @Evanish GetLighthouse.com
The Impact of Positive Reinforcement
Source: Gallup, “In Praise of Praising Your Employees” November, 2006
Getting praise or recognized for good work
Increases revenue & productivity 10% - 20%
Those feeling unrecognized are 3X more likely to quit in the next year
Jason @Evanish GetLighthouse.com
A Story: Managers need 1 on 1s, too
“…I only recently started doing 1 on 1s again with my manager after 3 months…they were tipped off by another coworker that I wasn't super happy day to day.”
I hear these stories all the time.
Jason @Evanish GetLighthouse.com
“I’d assumed [an open door] would guarantee
me a place in the loop, at least when it came to
major sources of tension.
…Not a single production manager had dropped by to express frustration or make a suggestion in the five years we worked on
Toy Story.
— Ed Catmull, Co-founder & President of
Pixar
…being on the lookout for problems was not the
same as seeing problems.”
Jason @Evanish GetLighthouse.com
Jason @Evanish GetLighthouse.com
Build Rapport
Fix Problems
Grow Your People
1
2
3
The 3 Keys to Great Management
Jason @Evanish GetLighthouse.com
“Before you are a leader, success
is all about growing yourself.
When you become a leader, success
is all about growing others.”
– Jack Welch former CEO of General Electric
Jason @Evanish GetLighthouse.com
Jason @Evanish GetLighthouse.com
“Companies have long [crafted] personalized roles and career paths for their stars…Yet it is
possible - indeed necessary - to extend
this personalized approach to all
employees.
— Reid HoffmanCo-founder of Linkedin
& Co-Author The Alliance
Jason @Evanish GetLighthouse.com
As the world has become less stable,
you can't just rely on a few stars at the top
to provide the necessary
adaptability.”
Jason @Evanish GetLighthouse.com
…yet few managers are growing
The majority of managers do not believe their developmental needs are being met.
Only 40% feel they have the chance to learn and grow at work.
Only 33% feel someone at work encourages their development.
Source: Gallup, “State of the American Manager,” April 2015
Jason @Evanish GetLighthouse.com
Apply the Progress Principle
“Employees do their best work when they feel as if they’re making progress every day toward a meaningful goal.”
- HBS Prof Teresa Amabile & Psychologist Steven Kramer
Source: “The Power of Small Wins”, Harvard Business Review May 2011
Jason @Evanish GetLighthouse.com
A Story: Surprise goal, surprise results
Ariel WintonDirector of Business Development
Ariel WintonJunior Product Manager
Jason @Evanish GetLighthouse.com
Build Rapport
Fix Problems
Grow Your People
1
2
3
The 3 Keys to Great Management
Jason @Evanish GetLighthouse.com
“What you quickly realize as a
manager is that the single most effective way to
set up a team for success in the long run is to focus on
the people.”
Julie Zhuo Product Design
Director at Facebook
Jason @Evanish GetLighthouse.com
Learn more about management from Julie at: http://bit.ly/jouleemanagement
Jason @Evanish GetLighthouse.com
101 questions to ask in one-on-ones
How to build rapport with your team
Common Mistakes hurting your 1 on 1s
Why you might be doing one-on-ones wrong
How to help your team achieve their goals
10 ways to lose your best employees
Recommended Further Reading
Jason @Evanish GetLighthouse.com
The 3 Keys to Motivating & Retaining Your Team
Jason EvanishFounder, GetLighthouse.com
June 26, 2015
Appendix
Jason @Evanish GetLighthouse.com
Engagement impacts your business
Source: Gallup, “State of the American Manager,” April 2015
Jason @Evanish GetLighthouse.com
“You can see a straight-line correlation between employee engagement and overall effectiveness of their supervisors”
Source: Harvard Business Review “How Damaging is a Bad Boss, Exactly?”
The better the leader, the more engaged the team.
Jason @Evanish GetLighthouse.com
Source: The Gallup Organization, “Employee Engagement, Satisfaction, and Business-Unit-Level Outcomes: A Meta-Analysis”
86%
Higher success rate on customer metrics
78%
Better Employee Retention
63%
More Productive
44%
More Profitable
103%
Better Injury & Sick Day Rate
Engaged employees drive results.
Jason @Evanish GetLighthouse.comLearn more from Michael on one-on-ones at: http://bit.ly/doineed1on1s
“A company lives or dies by:
• Getting the best people to join the company
• Keeping them engaged & productive
• Making great decisions about what these people should work on
A manager has only a few tools in her arsenal to do these, and 1-1’s are perhaps the most powerful.”
Michael Wolfe Founder of Pipewise & Vontu, angel & advisor