the art of engaging members and consumers with

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Presentation given at National Association of Realtors Association Executives Institute Conference in Quebec City. April 16 - 20, 2010. Slides loose a lot without the verbiage behind them!

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Page 1: The art of engaging members and consumers with

THE ART OF ENGAGING MEMBERS AND CONSUMERS

WITH TECHNOLOGY

Jay ThompsonBroker / Owner Thompson’s Realty

PhoenixRealEstateGuy.com @PhxREguy

Page 2: The art of engaging members and consumers with

Tools for Engagement

Blogs Facebook Pages Twitter Email

Page 3: The art of engaging members and consumers with

Blogs Advantages

Detailed information Interaction through comments Inexpensive hard dollar cost Wide reach

Page 4: The art of engaging members and consumers with

Blogs Disadvantages

Time Legal concerns Building awareness

Page 5: The art of engaging members and consumers with

Facebook Pages Advantages

Relatively widespread reach Multiple admins appear as one Easy to update

Page 6: The art of engaging members and consumers with

Facebook Pages Disadvantages

Can get spammy Tends to be one-way Individual admins appear as one Building awareness

Page 7: The art of engaging members and consumers with

Twitter Advantages

Zero hard dollar cost Hip and trendy Drive awareness to other things One person can manage

Page 8: The art of engaging members and consumers with

Twitter Disadvantages

Limited scope & reach Very short messages Building awareness

Page 9: The art of engaging members and consumers with

Email Advantages

Instant deployment Flexible message length Universal use

Page 10: The art of engaging members and consumers with

Email Disadvantages

Can’t reach consumers Difficult to measure Gets lost in the noise One-way communication

Page 11: The art of engaging members and consumers with

Resources

Wordpress.org Association Blogs

VARBuzz.com Blog.AAROnline.com

Facebook.com AreWeConnected.com

Twitter.com TweetDeck.com Hootsuite.com

MailChimp.com, ConstantContact.com