the association endorsement and consumers’ intention to purchase
TRANSCRIPT
The association endorsement andconsumers' intention to purchaseRennae DaneshvaryAssistant Director of the Center for Business and Economic Research,University of Nevada, Las Vegas, USA
R. Keith SchwerDirector of the Center for Business and Economic Research,University of Nevada, Las Vegas, USA
Keywords Consumer marketing, Consumer behaviour, Brands, Sponsorship, Advertising
Abstract Many studies have investigated the impact of celebrity endorsers on consumers'purchase intention. None, however, has studied the effects of an association endorsement.This research examined the effect of the Professional Rodeo Cowboys Association's(PRCA) endorsement of products on consumers' purchase intentions. Survey data werecollected from 1,456 respondents attending six rodeos across the USA. Binary logitregression revealed that individuals who attended rodeo frequently and those with lessthan a college degree were the most likely to accept the association endorsement. Thefindings are explained within the social influence framework.
Endorsers of products or brands (sponsorship advertising) take on many
forms including identifiable people, unidentifiables (e.g. typical consumers),
corporations or organization, and inanimate figures (e.g. cartoon characters)
(Stout and Moon, 1990). Recently, the public's attention has focused on
endorsements of identifiable people, more often referred to as celebrities.
The preference for celebrities has been accompanied by large fee structures
for endorsements reaching $45 million in 1998 for Michael Jordan, $25
million for Tiger Woods, $17 million for Grant Hill, and $10 million for
Shaquille O'Neal (Spiegel, 1998).
Not surprisingly, facets of sponsorship advertising have been investigated in
the past decade, such as:
(1) the effect of sponsorship on consumer behavior (Lafferty and Goldsmith,
1999; Ohanian, 1991; Tripp et al., 1994);
(2) reasons for corporate sponsorship (Marshall and Cook, 1992);
(3) the influence of experienced and similar endorsers on attitudes and
behavior (Feick and Higie, 1992); and
(4) the perceived congruency between the product and the endorser (Stout
and Moon, 1990; Till and Busler, 1998). Lacking, however, is research
which addresses association endorsement, in particular, its relationship
to purchase intention.
Endorsements by an association, to be sure, have led to the successful selling
of products. For example, the American Dental Association, after extensive
lobbying by a Procter & Gamble-assembled team, endorsed Crest toothpaste
in 1960. Two years later it was the best-selling toothpaste in America
(Longman, 1997). But stylistic findings fall short of systematic study. Thus,
a case study of consumer reaction to endorsements by an association offers
insights beyond stylistic facts.
The current issue and full text archive of this journal is available at
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Many forms ofendorsement
Successful selling
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An executive summary formanagers and executivereaders can be found at theend of this article
This study investigates the effect of the Professional Rodeo Cowboys
Association's (PRCA) endorsement of products on consumers' purchase
intentions. After reviewing literature in the next section, we describe our
model of purchase intention and its empirical implications. We then discuss
our data and present the empirical results. The conclusion follows.
Review of literatureSeveral studies have examined the effect of endorsers on consumer behavior.
Gardner and Shuman's (1986) study revealed that 53 percent of the
respondents made a purchase as a result of a sponsorship. Although the
sample size was small, chi-square tests indicated differences in purchasing
behavior by age and education. A larger percentage of individuals 50 years
of age and older and those with an income of $50,000 or more were more
likely to purchase a brand resulting from sponsorship than younger
individuals and those with lower incomes.
Ohanian (1991) in her investigation of the relationship of attractiveness,
trustworthiness, and expertise to intention to purchase found that only the
perceived expertise of a celebrity was a significant factor in predicting
purchase. Additionally, there were no significant differences between gender
and age of respondents on their intention to purchase.
Kamis (1989) investigated the effectiveness of print advertisements using
celebrity endorsers and both negative and positive claims of a home
computer (WYSE) on purchase intention. In the one-sided appeal (showing
only positive claims) respondents were provided favorable information on
seven product-specific characteristics. The two-sided appeal (showing both
positive and negative claims) provided the product-specific characteristics
along with the claim `̀ Although we may not be the best known computer
company, our reputation is growing'' (Kamis, 1989, p. 38). The results
showed that the two-sided appeal positively affected consumers' intention to
purchase the computer.
Respondents in Kahle and Homer's study (1985) were more likely to
purchase an Edge razor after seeing an attractive celebrity in a magazine
advertisement than an unattractive celebrity. However, they were less likely
to purchase the product after viewing a likeable celebrity than an unlikeable
one. Women were more likely to buy the razor than were men.
The experimental study by Tripp et al. (1994) showed that the number of
exposures to a celebrity advertisement negatively influenced consumers'
intention to purchase.
The existing studies have been successful in manipulating sponsorship
advertisements to assess purchase intention. Few studies, however, have also
examined the effect of socioeconomic characteristics. Those which have
only looked at a limited number of characteristics.
Theories on the effectiveness of endorsersThe identification process of social influence has been used by researchers to
explain the effectiveness of celebrity endorsers (Basil, 1996; Friedman and
Friedman, 1979). This theory suggests that a person is more likely to adopt
an attitude or behavior of another person or a group if he/she identifies with
the person (Kelman, 1961). Friedman and Friedman (1979), using the
identification process, theorized that celebrities would be more effective in
endorsing products that `̀ demonstrate the presence or lack of good taste''
(p. 64). Indeed, they found that print advertisements for promoting products
Effect on consumerbehavior
Negative effect
Social influence
204 JOURNAL OF CONSUMER MARKETING, VOL. 17 NO. 3 2000
high in psychological and/or social risk featuring a celebrity were evaluated
more favorably than those using an expert or a typical consumer; and that the
celebrity was more effective in getting consumers to buy the product.
The internalization process of social influence occurs `̀ when an individual
accepts influence because the induced behavior is congruent with his value
system'' (Kelman, 1961, p. 65). An individual accepts the influence because it
provides a solution to a problem. Important to the acceptance of influence is the
credibility of the source of influence. If a source is perceived to be credible, a
consumer will accept the influence (information) as accurate and use it. It is
accepted because it is `̀ demanded'' by one's own values (Kelman, 1961). Thus,
an endorsement of a product by a credible source may influence purchase
behavior.
Friedman and Friedman (1979), using the internalization process, posited that
consumers were more likely to purchase complex and/or expensive products
which were endorsed by experts rather than by typical consumers. Their
hypothesis was supported. Using the same theory, Lafferty and Goldsmith
(1999) proposed that respondents were more likely to purchase a product when
corporate credibility was perceived as high rather than low; and purchase
intention was more likely when endorser credibility was high rather when it was
low. Their findings confirmed that high corporate credibility positively
influenced purchase intention, but that high endorser credibility was
insignificant.
Consumers are more likely to adopt behavior advocated by an association
(group) if they identify with the group (identification). Furthermore, if they
perceive the source (association) as credible and as an expert in the products
which it endorses, consumers are likely to purchase the product
(internalization). Thus, we expect identification and internalization processes
of social influence will affect behavior change, resulting in increased
purchases from endorsements by the association.
Case study: PRCAThe Professional Rodeo Cowboys Association (PRCA) is the largest rodeo-
sanctioning body in the world. At its inception in 1936 it was known as the
Cowboys Turtle Association, formed after a group of cowboys planned to
boycott a rodeo at Boston Garden unless their entry fees were added to the
prize money (PRCA, 1998). The adoption of `̀ turtles'' reflected the cowboys'
slowness in organizing and their ability to stick their necks out (PRCA, 1998).
Today the association boasts about 10,000 members encompassing competing
contestants, stock contractors, judges and contract personnel. The PRCA
awards about $2.85 million in prize moneys (PRCA, 1998). Its purpose is to
ensure that high standards are maintained in the rodeo industry.
Like many other organization, the PRCA promotes itself, adapting to new
opportunities such as the Internet. It offers information on the competing
cowboys, rodeo schedule, animal welfare, PRCA store, sponsors, and
publications. The PRCA is an influential organization well-known to rodeo
fans. Nine companies are official sponsors of the PRCA:
(1) Crown Royal from the House of Seagram;
(2) Dodge;
(3) Wrangler;
(4) Resistol;
Internalization process
Credible source
Influential organization
JOURNAL OF CONSUMER MARKETING, VOL. 17 NO. 3 2000 205
(5) Coors;
(6) Justin Boot Co.;
(7) Cope Skoal;
(8) Coca-Cola; and
(9) Colt's Manufacturing Company.
MethodologyOur study uses survey findings. The questionnaire addressed rodeo fans'
interests in rodeo and rodeo events, their satisfaction with the rodeo arena,
their buying habits, their transportation and accommodation requirements
while in the host cities, and their ownership of western apparel. In addition,
socioeconomic questions including education, age, gender, occupation, and
household income were included.
A binary question was used to assess association-sponsor effectiveness:
Would you be more inclined to purchase a product if it were endorsed by the
PRCA? To measure affiliation with the PRCA, fans were asked how often
they attend rodeo each year: very often (ten or more times), often (six to nine
times), sometimes (one to five times), and once every other year.
Three thousand questionnaires were distributed by Professional Rodeo
Cowboy Association (PRCA) officials at six rodeos. The six rodeos along
with the number of completed surveys from each (in parentheses) were
Ellensburg, Washington Rodeo (n = 870); the Pikes Peak or Bust Rodeo
(n = 346); the Dodge National Circuit Finals Rodeo (n = 558); the National
Finals Rodeo (n = 378); the National Western Stock Show and Rodeo
(n = 252); and the Dixie National Rodeo (n = 106). As an incentive to
complete the survey, the PCRA sponsored a drawing for accommodations
and tickets for the 1998 National Finals Rodeo. A total of 2,513 surveys were
returned, of which 1,456 (1,057 cases without missing values) were used in
the analyses.
ModelThe literature points to purchase intentions in an environment of association
endorsements depending on consumers identifying with the association and
its purpose and on the socioeconomic profile of consumers. Thus, we
formulate an estimating equation in reduced form as:
PURCHASE INTENTION = f (often, income, gender, occupation, age, education)
The greater the interaction with a group or an association, the greater the
likelihood of individuals affiliating with the group and becoming
knowledgeable about the group. As such, we predict that rodeo fans who
attend rodeo frequently will be more inclined to purchase a product endorsed
by the PRCA than those who attend less frequently. OFTEN1 (attend very
often), OFTEN2 (attend often), and OFTEN3 (attend sometimes) are measures
of awareness of the association. See Table I for a description of the variables.
A negative relationship is expected between education and intention to
purchase. Individuals with higher levels of education should be less
influenced by any form of advertising than those with less education. The
five dummy education variables are included.
In line with Kahle and Homer's (1985) findings we predict that women rather
than men will be likely purchasers of PRCA-endorsed products. Three apparel
companies are official sponsors of the PRCA; thus, if the PRCA were to
Binary question
Greater interaction
206 JOURNAL OF CONSUMER MARKETING, VOL. 17 NO. 3 2000
endorse apparel, the endorsements would be for Wrangler apparel, Justin
Boots, and Resistol hats. Furthermore, females are more likely to purchase
apparel for the family than are males. The variable MALE is added to the
model.
We measure the effect of income on purchase intention by using five dummy
income variables. Higher income households are expected to purchase
association-endorsed products, as suggested by the literature. Similarly,
based on previous research, we posit that a positive relationship will exist
between age, measured as a continuous variable, and purchase.
Lastly, the model predicts a positive relationship between employment in a
ranching/farming/agriculture occupation and intention to purchase, assuming
that a working historical relationship exists between ranching and rodeos.
Seven dummy variables represent a broad range of occupations.
ResultsThe summary findings show that 59 percent of the respondents were inclined
to buy a product if it were endorsed by the PRCA. The majority (51.6 percent)
of respondents attend rodeo `̀ sometimes,'' 21.9 percent attend `̀ very often,''
15.1 percent attend `̀ often,'' and 11.4 percent attend `̀ once every other year.''
Table II presents summary characteristics of the respondents.
We employed a binary logistic regression to assess purchase intention. The
findings are presented in Table III. As expected, frequency of rodeo attendance
was a significant predictor of purchase intention. The positive and highly
significant coefficients on the three OFTEN variables suggest that the probability
of purchasing a PRCA-endorsed product increases with rodeo attendance.
Three education variables were significant predictors of purchase intention
(EDUC1, EDUC2, and EDUC3). The positive and significant coefficients
Variable Description
Purchase (dependent
variable) 1 = inclined to purchase a PRCA-endorsed product
Often1 1 = if attend rodeo very often (ten or more times a year)
Often2 1 = if attend rodeo often (six to nine times a year)
Often3 1 = if attend rodeo sometimes (one to five times a year)
Age Age of respondent
Gender 1 = if male
Inc1 1 = if income is $19,999 or less
Inc2 1 = if income is $20,000-34,999
Inc3 1 = if income is $35,000-49,999
Inc4 1 = if income is $50,000-74,999
Inc5 1 = if income is $75,000-99,999
Occ1 1 = if employed in the military
Occ2 1 = if homemaker
Occ3 1 = if employed in professional/managerial occupation
Occ4 1 = if employed in sales occupation
Occ5 1 = if employed in services occupation
Occ6 1 = if employed in secretarial/clerical occupation
Occ7 1 = if employed in technical/trades occupation
Educ1 1 = if some high school
Educ2 1 = if completed high school
Educ3 1 = if some college
Educ4 1 = completed college
Educ5 1 = if some graduate college
Table I. Description of variables
Characteristics ofrespondents
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imply that individuals with less than a college degree were the most likely to
be influenced by association sponsorship.
Contrary to Kahle and Homer's study (1985), gender was not a significant
predictor of purchase intention. The differences in the type of sponsorship
(celebrity versus association) and the product endorsed (razor versus a
PRCA-endorsed product) may account for the discrepant findings.
The partial derivatives also revealed a similar pattern of significant coefficients,
revealing estimates of purchase intention with respect to the mean values of the
independent variables. See Table IV for the estimates of the marginal effects.
ConclusionThis case study investigates factors which influence the likelihood of
purchasing an association-endorsed product using surveys completed at six
rodeos. The findings support the hypothesis that frequency of rodeo
attendance will positively affect purchase intention resulting from
respondents' identification with the association and their perception of its
credibility. Individuals who attend rodeo very often, often, and sometimes
are more inclined to be influenced by a PRCA endorsement than individuals
who attend every other year. From this finding, we can infer that association
endorsement is most effective when consumers have the opportunity to
interact with the association. Thus, our empirical findings are in agreement
with the social influence framework.
Individuals with lower levels of education are more impressionable to
association endorsements than individuals with a college education.
Characteristic Percentage of mean
Age 46.4
Occupation
Armed forces 3.5
Homemaker 8.6
Professional/managerial 34.0
Sales 6.7
Services 8.9
Secretarial/clerical 6.7
Technical trades 17.2
Ranch/agricultural/farming 14.4
Total household income
$19,999 or less 8.7
$20,000-34,999 17.7
$35,000-49,999 20.0
$50,000-74,999 30.3
$75,000-99,999 12.4
$100,000 or more 10.9
Gender
Male 48.2
Female 51.8
Education
Some high school 5.4
Completed high school 26.5
Some college 34.4
Completed college 18.8
Some graduate college 5.2
Completed graduate school 9.7
Table II. Summary characteristics of respondents
Similar pattern
208 JOURNAL OF CONSUMER MARKETING, VOL. 17 NO. 3 2000
Ideally, education provides individuals with analytical skills allowing them
to decipher information from several sources prior to making a purchasing
decision, making them less likely to purchase a product based on one
source.
Knowing what products the PRCA would endorse and if the association
would be paid for their endorsement would have provided for a richer data
set. If in fact the PRCA does endorse products in the future, research which
examines the effectiveness of the endorsements and factors which influence
purchase intentions would be an appropriate follow-up to this study.
Furthermore, studies of endorsements from other organizations would
broaden the base of findings.
Managerial implicationsAt first blush, there is no reason to believe that the effectiveness of an
association product endorsement should differ significantly from a celebrity
product endorsement. To be sure, Till and Busler (1998) suggested that an
endorser/product match appeared to be lacking in the Kate Jackson for
Lincoln-Mercury endorsement; but Cindy Crawford for Revlon was a natural
fit. Their research showed that an endorser's expertise is more important than
Variable Coefficients t-valuesa
Constant ±1.422 3.558***
Often1 1.932 8.648***
Often2 1.452 6.394***
Often3 0.817 4.338***
Inc1 0.438 1.523
Inc2 0.230 1.039
Inc3 0.266 1.248
Inc4 0.194 0.976
Inc5 ±0.382 0.166
Age ±0.002 0.371
Gender 0.095 0.742
Educ1 1.135 3.003**
Educ2 0.644 2.873**
Educ3 0.712 3.373**
Educ4 0.335 1.523
Educ5 ±0.000 0.001
Occ1 0.081 0.219
Occ2 0.116 0.434
Occ3 0.147 0.747
Occ4 ±0.031 0.112
Occ5 ±0.024 0.098
Occ6 ±0.179 0.631
Occ7 0.278 1.306
Chi-squared 150.414
df 22
Log likelihood ±908.079
Significance level 0.000
Notes: at-values are in parentheses; ** significant at the 0.05 level; *** significant atthe 0.01 level
Table III. Binary logistic regression results for purchase intention
Expertise is more important
JOURNAL OF CONSUMER MARKETING, VOL. 17 NO. 3 2000 209
physical attractiveness in affecting attitude toward an endorsed brand. An
endorser's expertise, whether an association, a celebrity, or an expert
influences purchase behavior and/or attitude toward the brand, positively or
negatively. Ideally, a natural fit or congruency (or what is sometimes
referred to as the match-up hypothesis (Kamins, 1990)) should exist between
an association and a product. The PRCA's endorsement of western jeans,
hats, or boots seems like a natural fit. Their endorsement of Nike, on the
other hand, would be appear to be less of a natural match. Thus, associations
must carefully consider their match-up with a product as should companies
consider their match-up with an association.
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Variable Coefficients t-valuesa
Constant ±0.340 3.536***
Often1 0.462 0.666***
Often2 0.347 6.381***
Often3 0.195 4.326***
Inc1 0.105 1.524
Inc2 0.055 1.039
Inc3 0.064 1.248
Inc4 0.046 0.977
Inc5 ±0.009 0.166
Age ±0.000 0.371
Gender 0.023 0.742
Educ1 0.271 3.005***
Educ2 0.154 2.872**
Educ3 0.170 3.372
Educ4 0.080 1.523
Educ5 ±0.000 0.001
Occ1 0.019 0.219
Occ2 0.028 0.434
Occ3 0.035 0.747
Occ4 ±0.007 0.112
Occ5 ±0.006 0.098
Occ6 ±0.043 0.631
Occ7 0.067 1.306
Notes: at-values are in parentheses; ** significant at the 0.05 level; *** significant atthe 0.01 level
Table IV. Partial derivatives of regression model
210 JOURNAL OF CONSUMER MARKETING, VOL. 17 NO. 3 2000
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&
JOURNAL OF CONSUMER MARKETING, VOL. 17 NO. 3 2000 211
Executive summary and implications for managers andexecutives
Association endorsements ± look for mutual benefitsAdvertisers have used celebrity endorsement for as long as advertising has
existed. The fact of associating your product with a well-known individual
acts to increase the positive view of the consumer (or at least that is the
theory). Not only does the endorsement represent a third party's use of the
product but that person is a role model.
The risks of celebrity endorsement are well documented ± it tends to
compromise an advertising strategy since the celebrity can become, de
facto, the strategy. And the celebrity may lose their public appeal or do
something that undermines the endorsement.
Daneshvary and Schwer examine a different form of endorsement from the
use of celebrities ± endorsement by an association. In their example
endorsements by the Professional Rodeo Cowboys Association (PRCA) are
studied to assess whether they are effective in influencing consumer
purchase behaviour.
In broad terms we find that endorsement does work ± consumers do respond
to association `̀ sponsorship'' of a product in the same positive way that they
respond to an endorsement of a product by a celebrity. The main constraint
on the effectiveness of such an endorsement is the extent to which the
consumer associates with the endorsing body and the degree to which those
consumers see the product advertised as connected to the activities of that
endorsing body.
Consumer involvement with the endorsing association is also important.
Daneshvary and Schwer find that consumers who attend rodeo events
regularly are more influenced by the PRCA's endorsement when compared
to infrequent rodeo spectators. Although the study here sought respondents
that attended rodeo events, we can assume ± quite reasonably ± that
occasional rodeo spectators will be more like those who don't watch rodeos.
Indeed, it would be sensible to assume that the influence of the PRCA on
non-spectators is further reduced compared to occasional spectators.
Which association should you seek out as a sponsor?The question for managers ± assuming the decision to seek endorsement from
an association is taken ± is the choice of such a body. In some cases there
may be little or no choice, while in other cases the choice might be
considerable.
The first area for managers to examine is the size and influence of the
sponsoring association. In the case of the PRCA we are dealing with a
substantial and important body within the sport of rodeo. Yet we should also
consider whether non-supporters of the sport have a neutral or negative view
of the sport. If the view of non-supporters is that rodeo is a sport for rednecks
who like falling off horses then the endorsement may `̀ turn off'' some of
those non-supporters.
If non-supporters are the largest part of the market then we have to question
whether the association endorsement is appropriate. However, the opposite
situation ± where supporters of, in this case, rodeo are a very significant
element of the total market ± suggests clear benefits from association
endorsement. Moreover, as Daneshvary and Schwer remark,
212 JOURNAL OF CONSUMER MARKETING, VOL. 17 NO. 3 2000
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`̀ . . . association endorsement is most effective when consumers have the
opportunity to interact with the association.''
The second important element in the choice of endorsing association is the
relevance of the product or service to that association and its members. We
know the celebrity endorsement is most effective when the celebrity is closely
associated in the consumer's mind with the product. Simple attractiveness is
insufficient since `̀ . . . an endorser's expertise is more important than
physical attractiveness in affecting attitude toward an endorsed brand.''
Put in the simplest of terms ± and I suspect this is more significant for
association endorsement than celebrity endorsement ± you need to choose an
endorser that really uses your product and where that use is a reflection of
professional expertise. A top model endorsing make-up is good. A football
player endorsing soap powder less good.
The same goes for associations ± the PRCA endorsing jeans, boots, saddles
or even 4x4 vehicles seems sensible. But products with lower levels of
association with rodeo may not gain from the association.
What about the association? What's in it for them?The potential benefits from endorsement for the brand owner are clear ± so
long as the links are genuine and match links in the consumer's mind. But the
endorsing association should also consider the effects of sponsorship. It's
tempting to see the money on offer and accept the deal ± the finances of many
associations being what they are, the money will always appeal. But, in
accepting a sponsorship deal, an association must assess the possibility of
negative effects.
A restaurant I know has walls covered with old advertisements. These ads are
an education in how our attitudes to advertising have changed especially in the
treatment of women and ethnic minorities. One of these old ads proclaims that
`̀ The Kings of Sport Smoke Chesterfield'' under a picture of leading US
sportsmen smoking. Today such a promotion seems incongruous and it is safe
to say that our leading modern sportsmen would not endorse a cigarette brand.
While this is a stark example of the potential pitfalls with endorsement it
serves to illustrate the point. An association must be concerned with its
professional image before it seeks income from endorsements. And it is not
just the type of products being endorsed but the extent to which the
association endorses products.
Consumers might take a jaundiced view of an association that scatters its
support to products willy-nilly. At the same time a link with a brand that has
a strong positive image with consumers can act to improve public
perceptions and awareness of the association. By playing a part in the actual
message sent to consumers an association can use the power of somebody
else's advertising to strengthen their own brand.
There is no doubt that endorsements can produce benefits for the brand
supported and the supporting association or individual. But both the brand
owner and the association need to be clear about the objectives of the
endorsement, the risks associated with that endorsement and the promotional
needs of both parties to the deal.
(A preÂcis of the article `̀ The association endorsement and consumers'
intention to purchase''. Supplied by Marketing Consultants for MCBUniversity Press.)
JOURNAL OF CONSUMER MARKETING, VOL. 17 NO. 3 2000 213