the banking sector is the lifeline of the modern...
TRANSCRIPT
230
BIBLIOGRAPHY
Articles;
Anchal Sing, (2009), “Banking Sector Reforms-An Appraisal”, Professional
Banker, 9(9), pp. 39-52.
Anubhav Anand Mishra, (2010), “Factors Affecting Customer Satisfaction and
Their Relative Importance in the Retail Banking Sector-An Empirical Study”,
The IUP Journal of Management Research, 9 (3), pp. 6-19.
Ashok Kumar, M. and Rajesh. R, (2009), “Whether Today’s Customers Are
Satisfied- A Study with Banks”, Indian Journal of Marketing, 39(9), pp. 56-60.
Bansal, Ipshita and Rinku Sharma, (2008), “Indian Banking Services
Achievements and Challenges”, The Icfai University Journal of Service
Marketing, 6(2), pp. 22-32.
Bargal, H. and Ashis Sharma, (2008), “Role of Service Marketing in Banking
Sector”, The Icfai Journal of Service Marketing, 6(1), pp. 62-68.
Chakraborty, J, (2005), “Banking and Financial Services should be Market
Driven”, Banking Finances, 18 (6), pp. 5-8
Chavan, V.M. and N.B.Sangapur, (2011), “Banking Financing of Priority Sector
Involvement of Urban Co-Operative Banks”, Southern Economist, 50 (3), pp. 5-
7.
Dangwal, R.C. et.al. (2010), “E-banking the Upcoming Technology the
Associated Innovation”, Professional Bankers, 10(1), pp. 26-30.
Das, M.R., (2011), “Best Practices in Customer Service in Indian Banks an
Economist’s Perspective”, Bank Quest the Journal of Indian Institute of
Banking and Finance, 82(4), pp. 17-19.
Farooqui, S. V., (2007), “Marketing of Banking Services”, Banking Finance, 20
(9), pp. 11-16.
Gayathri Balakrishnan, R, (2010), “Customer’s Awareness about the Banking
Services. A Study”, Southern Economist, 49(2), pp. 13-16.
Gupta, P. and K.S.Thakur, (2005), “Management of Marketing of Bank
Products”, Banking Finance, 18 (4), pp. 13-16.
Hugar, S. S and Nancy H. Vaz, (2008), “An Evaluation of Customer Orientation
of Indian Public Sector Banks”, Indian Journal of Marketing, 38(6), pp. 31-40.
Jayalakshmi, S., (2009), “E-Banking–A Study With Reference To Customer
Satisfaction”, Advances in Management, 2 (9), pp. 62-65.
Kalpesh, P. Prajapati, (2011), “A Comparative study on Financial Performance
of Indian Banks during Post Deregulation Periods”, Banking Finance, 24(2), pp.
8-13.
Kalyan Ram Addanki M., (2009), “Customer Retention in the Banking Sector”,
Professional Bankers, 9(5), pp. 42-47.
Kamakodi N. & M.Basheer Ahmed, (2008), “Customer Expectations and
Service Level E-Banking Era- An Empirical Study”, The Icfai University
231
Journal of Bank Management, 7(4), pp. 50-62.
Lakavath, Mothilal, (2010), “Customer Focus in the Indian Banking Industry”,
Advances in Management, 3(4), 43-49.
Luther, C.T., (2008), “Emerging Foreign Banks Customer Service is the Key
Factor”, Professional Banker, 8(5), pp. 27-33.
Madraswale, M et.al. (2011), “Implementation of CRM among RRBs. In India.
A Case Study of Karnataka Vikas Grameen Bank”, Southern Economist, 50 (3),
pp.17-18.
Malyadri, P. and Srinivasa Rao, (2008), “E-Payment Some Emerging Issues”,
Banking Finance, 21 (2), pp. 20-23.
Narasaiah, P. and Sudarsana Murthy, (2006), “E-Banking Challenges Ahead”,
Banking Finance, 19(10), pp.7-10.
Narendra, K. and Mohan Kumar, (2005), “Bank computerization and customer
service- A Study”, Banking Finance, 18(4), pp. 17-22.
Pai, V.S., (2006), “Trends in the Indian Banking Industry Analysis of Inter
Regional Trends in Deposits and Credits”, The Icfaian Journal of Management
Research, 5 (1), pp. 65-74.
Panchanathan, N. and T.S.Umarani, (2009), “Creativity and Innovation in
Marketing Strategies of Banks”, The Indian Journal of Marketing, 39(11), pp.
57-61.
Prabal, K. S, (2003), “Computerization in Banks as a Tool for Customer
Service”, Banking Finance, 15 (1), pp. 3-13.
Rajashedharappa and Kundrn Basavraj, (2012), “Effective Credit System of
Pragati Grameena Bank- A Study”, Southern Economist, 50 (21), pp.7-11.
Ravi Kumar, V.V, (2008), “Marketing Structures of Banks in India”,
Professional Banker, 8(8), pp. 68-69.
Rayapan, E.K.and R. Shunmughan, (2008), “Customer Satisfaction in Canara
Bank A Regression Analysis”, Professional Banker, 8(6), pp. 61-63.
Reddy, R and Sudarsana Reddy, (2005), “Banking Services Through E-
Banking”, Banking Fianance, 18(3), pp. 13-17.
Sandeep Ghosh Hazra et.al. (2010), “Impact of Service Quality on Customer
Satisfaction, Loyalty, and Commitment in the Indian Banking Sector”, Indian
Journal of Marketing, 40(5), pp. 23-33.
Sarangpani, T. M, (2008), “E-banking Implementation a Challenges” Icfai
University press Professional Bankers, 8(5), pp. 39-42.
Savita Trivedi et.al. (2010), “Mobile Banking- Speedy, Handy, Anywhere and
Any Time Banking”, Banking Finance, 18 (6), pp.17-22.
Savithri, R, (2011), “Performance of Branches in Tamil Nadu”, Banking
Finance, 24(2), pp. 16-17.
Selvakumar, M., (2010), “Regional Rural Banks (RRBs.) Performance
Analysis”, Indian Journal of Finance, 4 (8), pp. 3-19.
232
Selvaraju, R. and G. Vasanthi. (2009), “Marketing Mix Strategy of Banking
Services”, Southern Economist, 47(20), pp.7-9.
Sharma, S.N. and L.P. Padhy, (2011), “Customer Service In Banks–Best
Practices”, Bank Quest the Journal of Indian Institute of Banking and Finance,
82(4), pp. 21-26.
Subbiah, A. and S. Jeyakumar, (2009), “Customer Service of Commercial
Banks with Special Reference to ATM”, Banking Finance, 22 (4), pp.5-9.
Subbiah, and R.Praveena, (2010), “Risk Management in E-Banking”, Banking
Finance, 22 (4), pp.11-14.
Subbiah, S. Jayakumar, (2009), “Customer Services in Commercial Banks-A
Theoretical View”, Banking Finance, 22(8), pp. 5-9.
Subodh Kumar and Raj Pal Singh Rawat, (2011), “Customer Relations in Banks
A Study”. Southern Economist, 50 (9), pp. 17-20.
Suratkumari, M. and Bhagyashre K.S. (2011), “Performance of RRBs. in
India”, Southern Economist, 50 (12), pp. 11-14.
Thomas, Victor Raja and R.Chandramohan, (2011), “Financing of Women
Entrepreneurs by District Central Co-Operative Banks in Tamil Nadu”,
Southern Economist, 50 (12), pp. 19-22.
Tripathy, N. P, (2006), “A Service Quality Model for Customers in Public
Sector Banks”, The Icfai Jounal of Bank Management, 5(2), pp. 77-82.
Udeshi, K.J., (2011), “The Wheels Grind Slowly but Surely for the Bank
Customer”, Bank quest the Jourrnal of Indian institute of banking and finance,
82(4), pp. 16.
Uppal, R.K, (2009), “Business Retail Banking Strategies in the Liberalized and
Globalised Era”, The Icfai University Journal of Business Strategy, 6(3&4), pp.
95-106.
Uppal, R.K. (2008), “Customer Perception of E-Banking Service of Indian
Banks Some Survey Evidence”, The Icfai Journal of Bank Management, 7(1),
pp. 63-78.
Uppal, R.K. and Rimpi Kaur, (2008), “Customer Service in Banks an Empirical
Study”, The Icfai Journal of Management Research, 8 (4), pp. 7-20.
Uppal, R.K., (2009), “Priority Sector Advances Trends, Issues and Strategies”,
Journal of Accounting and Taxation, 1 (5), pp. 79-89.
Uppal, R.K., (2010), “Marketing of Bank Products-Emerging Challenges and
New Strategies”, JM International journal of Management Research, ISSN
2229-45462. pp. 35-41.
Uppal, R.K., (2011), “Customer Delight–A Milestone for the Banks”,
International Refereed Research Journal of Arts, Science and Commerce, 2 (4),
pp. 11-21.
Vijaya Bharathi et. al., (2009), “Mobile Banking –A Glance”, Banking Finance,
22(12), pp. 16-20.
233
Vijaya Bharathi, et.al, (2008), “Customer in Banking Sector Some Issues”,
Banking Finance, 21 (9), pp. 8-12.
Vijayaraghvan, R, (2008), “Customer Service in Banks”, Professional Banker,
8(5), pp. 34-38.
Vinay Kumar Nagu, (2012), “Managing Customer Relations through Online
Banking”, Indian Journal of Marketing, 42(9), pp. 13-18.
Virani, Varsh, (2008), “Customer Awareness and Perception towards Banking
Channels of Kotak Mahindra Bank”, Professional Bankers, 8(9), 66-70.
Books;
Agarwal, R.K., (1991), “Evaluation of the Working of Regional Rural Banks”,
Mittal Publication, New Delhi
Bindhichand. (1999), “Marketing of Services”, Rawat Publishers, Delhi.
Desai, Vasant, (1979), “Banking Legislation in India, Indian Banking, Nature
and Problems”, Himalaya Publishing House, Bombay.
Dhankhar, J.N. and N. Sai. Prasad, (1988), “Hand Book for Managers”, Skylark
Publication, Gole Market New Delhi.
Gupta, S.P., (1997), “Statistical Method”, Sultan Chand and Sons, New Delhi.
Harsh V. Verma, (1993), “Marketing of Services – Strategies for Success”
Global Business Press New Delhi.
Hellen Woodruffe, (1997), “Services Marketing”, Macmillan India Ltd, New
Dehli.
Hugar, S.S., (1986), “The Trends and Progress of Banking in India”, Deep and
Deep Publication, New Delhi.
Hundekar, S. G. et. al., (2009), “Transformation in Indian Banking”, Canara
Bank Chair in Bank Management, Dept. of Studies in Commerce, Karntaka
University Dharwad.
Hundekar, S.G., (1995), “Productivity in Banks”, Printwell Jaipur, Rupa Books
Pvt. Ltd. New Delhi.
Hussain Farhat, (1986), “A Public Sector Commercial Banking in India”, Deep
and Deep Publication, New Delhi.
Jain, L. R., (1978), “Banking Law and Practice”, Kalyani Publishers, New
Delhi.
Jha, S.M., (2000), “The Foundation of Bank Marketing”, Himalaya Publishing
House, Mumbai.
Jha, S.M., (2008) “Service Marketing” , Himalaya Publishing
House.
Joshi, Vasant and Vinay, (2009), “Managing Indian Banks Challenges Ahead”,
Sage Publication, New Delhi.
234
K. C. Nanda, (1999), “Credit and Banking What Every Small Entrepreneur (and
Banker) Must Know”, Response Books- A division of Sage Publications India
Pvt. Ltd, New Delhi.
Karkal, Gopal, (1977), “Perspective in Indian Banking”, Bombay Popular
Prakashan.
Khan, M.Y. and Jain, P.K., (2002), “Financial Management”, Sultan Chand
and Sons, New Delhi.
Khan, M.Y., (2007), “Indian Financial System”, Tata Mc Graw- Hill
Publishing Company Limited, New Delhi.
Madhukar, R. K., (1990), “Dynamics of Bank Marketing”, Sri Sudhindra
Publishing House, Banglore.
Maheshwari, S.N., (2002), “Fundamentals of Financial Management”, Sultan
Chand and Sons, New Delhi.
Mathur, B. L. (1995), “Productivity and Customer Service in Indian Banking”,
Arihant Publishing House, Jaipur.
Meidan Arthur, (1984), “Bank Marketing Management”, London Macmillan
Publishers.
N.K. Juneja., (1992), “Service Area Approach”, Manas Publications, New
Delhi.
Nayan, Kamal. (1983), “Commercial Banks in India”, Deep and Deep
Publishers, New Delhi.
Nigam, B.M. Lal, (1988), “Banking Law and Practice” Konark Publishing,
New Delhi.
Nirmal Prasad., (1997), “Indian Banking and Financial System”, Himalaya
Publishing House, Bombay.
Pai, D.T., (2008), “Overview of Banking Development 1947-2007”, Published
by Pai D.T. Saraswati Sadan Ananth Nagar Minipal
Pandey, I.M., (1999), “Financial Management”, Vikas Publishing House, New
Delhi.
Perminder, Khanna. (2005), “Advanced Study in Money and Banking”, Atlantic
Publishers and distributors.
Philip Kotler (2005), “Marketing Management”, Prentice-Hall of India Private
Ltd.
Philip Kotler and Gary Armstrong. (1997), “Principles of Marketing”, Prentice,
Hall of India Private Limited, New Delhi- 110001.
Rangarajan, C., (1982), “Innovations in Banking Indian Experience Impact on
Deposits and Credits”, New Delhi.
Reddy, C.N., (2008), “Electronic and Internet Banking”, Pearl Books.
Daryaganj, New Delhi- 110002.
Ruddardatt and KPM Sundaram, (1987), “Indian Economy”, Richard and
235
Company, New Delhi.
Saxena, K. K., (1988), “Bank Marketing Concepts and Applications”, Sky Lark
Publications. New Delhi.
Seth, Rajeev K., (1997)”, “Marketing of Banking Services”, Macmillan India
Ltd., New Delhi.
Sethi, Jyotsna. Nishwan Bhatia., (2011), “Element of Banking and Insurance”,
PHI Learning Private Ltd, New Delhi.
Shanti, S., (1984), “Customer Service in Banks”, Himalaya Publishing House,
Bombay.
Somashekar, N.T., (2004), “Money Banking International Trade and Public
Finance”, Anmol publication Pvt. Ltd. New Delhi.
Sreekantaradhya, B. S., (2004), “Banking and Finance Perspectives on
Reform”, Deep and Deep Publication Pvt. Ltd. New Delhi.
Srivastava, R.M. and Divya, Nigam, (2009), “Management of
Indian Financial Institution” , Himalaya publishing house .
Suneja, H.R., (1994), “Innovations in Banking Services”, Himalaya Publishing
House, Mumbai.
Uppal, R. K, (2009), “Future Scenario of Indian Banking”, Mahamaya
Publishing House.
Web Sources;
www.businessstandard.com
www.icicibank.com
www.indiabudget.nic.in
www.indiatimes.com
www.planningcommission.nic.in
www.rbi.org.co.in
www.rbidoc.org.in/rdocs/publications/pdfs/fstr14111.pdf
www.sbi.com
www.wikipedia.com
Journal and Magzines;
Advances in Management
Bank Quest the Journal of Indian Institute of Banking and Finance
Banking Finance
Icfai University Journal of Business Strategy
Icfai University Press Professional Bankers
Indian Journal of Finance
Indian Journal of Marketing
Indian Journal of Marketing Resarch
Industrial Economist
JM International Journal of Management Research
236
Journal of Accounting and Taxation
Southern Economist
The Icfai Jounal of Bank Management
The Icfai Journal of Management Research
The Icfai University Journal of Business Strategy
The ICFAI University Journal of Information Technology
The Icfai University Journal of Service Marketing