www.scaspa.com

The BeaconJanuary 2014

SCASPASt. Christopher Air and Sea Ports Authority

Monthly Newsletter of the St. Christopher Air and Sea Ports Authority

2014 PROMOTIONS IN SECURITY DEPARTMENT

PROMOTIONS IN SECURITY DEPARTMENT

wenty (20) Security Officers of SCASPA werepromoted in a brief ceremony held in the VIPLounge at the Robert L. Bradshaw InternationalAirport on January 20, 2014.

Mr. Raymond Cotton, Security Manager ofSCASPA, shared that the officers were pro-moted on criteria that considered their level ofproductivity, efficiency, attitude, customer ser-vice skills among others.

Everette Mason, Assistant Security Manager,congratulated the Officers:

“Today is a step further in the direction whichwe are hoping to proceed. This occasion does-n’t end here in terms of your responsibility youhave to continue to demonstrate good leader-ship and perform in a manner in which we willcontinue to see the good in you and propel youfurther than where you are today. We hopethat this step in the right direction will help tomotivate you and encourage you to continue todo your best.”

The Security Officers that were promoted in-cluded, SGT, Panthea Woodley, SGET, DawnettePennyfeather, SGT, Dario Isaac, Corporal PatriciaThomas, Corporate Icilma Bassue, Corporal DonnaClarke, Corporal Petula Huggins, Corporal ArthnelJordan, Corporal Lyneth Prentice, CorporalMarilyn Cotton, Corporal Wilma Francis, CorporalCauline Leader, Corporal Morlene Ward, AssistantOperations Officer, Jacqueline Belle, Lance Corpo-ral Midlaine Douglas, Lance Corporal Darren Ha-zel, Lance Corporal Derrick Huggins, and LanceCorporal Kimberly Tyson.

The Security Department of SCASPA has beenheavily investing in its Officers to equip them withthe necessary skills needed to secure the Seaportand Airport. The Department will continue its fo-cus on training in 2014.

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Today is a step further in thedirection which we arehoping to proceed.

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Security Officers Staff at the Promotions Ceremony

RAQUEL BROWN NAMED CEO FOR TOURISM AUTHORITY

s. Raquel Brown has been appointed as thenew CEO of the St. Kitts Tourism Authority. Ms.Brown comes to the position of CEO with a depth ofexperience gained in both the public and privatesectors in the Cayman Islands, Jamaica and the East-ern Caribbean, including Sandals Resorts Interna-tional, the US Agency for International Develop-ment, and the Inter-American Development Bank.Most recently she was employed as the Deputy Di-rector for the Cayman Islands Department of Tour-ism.

Ms. Brown’s work experience includes destinationbranding, customer relationship management, devel-opment of heritage and cultural programs for sustain-able tourism, and quality standards for public trans-portation and accommodations.

In addition to her professional experience, Ms.Brown’s academic achievements make her well quali-fied for the position of CEO of the SKTA. She hasachieved a Bachelor of Science (B.Sc.) degree in Envi-ronmental Geology from Northeastern University inBoston, and a Masters in Business Administration(MBA) from Florida International University (FIU) inMiami.

According to Minister of Tourism and InternationalTransport, Honourable Senator Richard Skerritt, theAuthority welcomes Ms. Brown with open arms:

“I look forward to the addition of the new CEO to ourleadership team, to strengthen our tourism policiesfor promoting stakeholder partnership and peopleempowerment, and for the design and implementa-tion of various initiatives in product development andstrategic marketing.”

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Ms. Raquel Brown, CEO of St. Kitts Tourism Authority

CASPA is a sponsor of Operation Candy Caneorganized by the youngest National CarnivalQueen, Ms. Zinga Imo, National Carnival Queen2012 – 2013. OperationCandy Cane offers children adose of “sweetness” throughgifts during the Christmasseason. Over the ChristmasSeason, Ms. Imo along withher organizing team, visitedvillages throughout the islandto spread cheer to children ofdifferent ages.

Ms. Imo reported that theinitiative was a success:

“Our goal to put smiles on the

faces of over 200 children of the Federation was ac-complished and will forever be etched in the heartsand minds of those lives that we have touched.

SCASPA SPONSORSHIP—OPERATION CANDY CANE

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Ms. Zinga Imo, National Carnival Queen 2012 – 2013

STAFF PROMOTIONS!

Jacqueline Buchanan from Tally Clerk to Senior Clerk Jihan Morris from Clerk to Senior Clerk Dushane Francis from Clerk to Senior Clerk

FINANCE DEPARTMENT

Kerrie Richards from Accounts Clerk to Senior Clerk Narisha Harvey from Accounts Clerk to Senior Clerk Daryl Rawlins from Accounts Clerk to Senior Clerk

ADMINISTRATION

Chidelle Francis from Secretary to Administrative Assistant

OPERATIONS/SEA PORT DEPARTMENT

Panthea Woodley is now Sergeant Dawnette Pennyfeather is now Sergeant Dario Isaac is now Sergeant Patricia Thomas is now Corporal Icilma Bassue is now Corporal Donna Clarke is now Corporal Petulah Huggins is now Corporal Arthnel Jordon is now Corporal

Virginia Flemming from Customer Service Ambassador toSenior Customer Service Ambassador

CUSTOMER SERVICE UNIT

SECURITY DEPARTMENT

Midlaine Douglas is now a Lance Corporal Darren Hazell is now a Lance Corporal Derrick Huggins is now a Lance Corporal Kimberly Tyson is now a Lance Corporal Marilyn Cotton is now Corporal Wilma Francis is now Corporal Cauline Leader is now Corporal Lyneth Prentice is now Corporal

Taylor Joseph is now Aviation Security Inspector Everette Mason is now Assistant Security Manager Jacqueline Belle is now Assistant Operations Officer

SKIN CARE AND MAKEUP TRAINING A SUCCESS!

embers of the Customer Service depart-ment of SCASPA were professionally guidedthrough the mystery of skin care and makeupapplication, to a higher level of confidence byMs. Davina Baptiste, certified makeup artist andjeweler.

The unit was trained to understand SCASPA’simage, support it and project it through appear-ance. The two day , interactive and practical ses-sions, provided participants with skincare tips

for different skin types along with makeup tips thatreflect the corporate image of the Robert L. Brad-shaw International Airport.

The successful training session is part of a seriesgeared toward equipping the Customer Service Unitwith the best tips and tools to perform at optimumlevel. Previously, the Unit received intense trainingin Customer Service, Deportment and EmotionalIntelligence.

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Trainer, Ms. Davina Baptiste in the training session.Secretary at the Robert L. Bradshaw InternationalAirport, Mrs. Sheron Caines-Williams after thesession.

Customer Service Unit members, Public RelationsOfficer, Ms. Dentrecia Blanchette and Trainer, Ms.Davina Baptiste after Day One of the session.

Customer Service Unit members, Corporate Af-fairs and Public Relations Manager , Ms. MarvaBurroughs and Trainer, Ms. Davina Baptiste afterDay Two of the session.

Follow us on Twitter and “Like” us on Facebook, St. Christopher Air and Sea Ports Authority!

SCASPA has joined the Social Media World to expand its marketing platform!

CONSTRUCTION OF BREASTING DOLPHIN AT DEEP WATER

n an effort for the St. Christopher Air and SeaPorts Authority (SCASPA) to accommodate largercruise ships at the cargo pier in Bird Rock, abreasting dolphin is currently being constructed.The construction of dolphin is part of SCASPA’slong term strategy to further develop and mod-ernize the cargo port.

Seventeen (17) piles will be driven into the seabedto gain compressive strength and provide a plat-form that will extend the shore to provide a dryaccess facility to cruise ships that are larger thanthe current berth at the Cargo Port.

This infrastructure is being designed in such a waythat it will still be used as a breasting dolphinwhen SCASPA develops and expands the Bird Rockpier in the near future to accommodate larger andmore cargo vessels at the same time.

In light of facilitating the completion of the con-struction of the dolphin, the St. Christopher Air

and Sea Ports Authority has solicited the coopera-tion of all mariners by asking them to stay 100 feetaway from the area south of the Deep Water pierwithin the vicinity of the breasting dolphin fromJanuary 18 – 25, 2014.

According to Ludel Harvey, Chief Marine Pilot ofSCASPA, the request is made for the safety of mari-ners:

“During the construction of the dolphin, the drivingin piles into bedrock depths, welding and testing ofpiles, cutting of steel and other work will cause de-bris to fly haphazardly and noise pollution is inevita-ble. For the safety of all vessels and persons operat-ing within the port, all mariners have been askednot to operate within 100 feet of the Deep Waterpier.”

The construction work is smoothly progressing byJay Cashman Inc. and is expected to be completed,February 15th 2014.

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SEABOURNE FLIGHT COMES TO ST KITTS

The Seaborne aircraft at Robert L. Bradshaw International Airport

eaborne Airlines joins the fleet of airlines withservice at the Robert L. Bradshaw InternationalAirport. The Airline was welcomed to the Federa-tion by the St. Kitts Tourism Authority in a specialreception at the Robert L. Bradshaw InternationalAirport on Tuesday 21st January, 2014.

The Minister of Tourism and International Trans-port Senator Richard Skerritt, was exceptionallypleased to have Seaborne provide daily service tothe Federation.

“Seaborne is building out an exciting new flightnetwork between Puerto Rico and the neighbor-ing islands,” Minister Skerritt said. “This San Juanservice will also add valuable capacity to the sys-tem of air bridges we have been developing be-tween St. Kitts & Nevis and various internationalsource markets.”

Director of the Puerto Rico Tourism Company,Ingrid I. Revera Rocafort, said the new Seaborneroutes will strengthen Puerto Rico's place as aCaribbean five-star destination, with excellent airaccess infrastructure and flight options.

“We are certain that the flights from St. Kitts andNevis will make Puerto Rico even more attractive toresidents and visitors of the Caribbean region byproviding convenient options that fit their scheduleand budget," Rocafort said.

Seaborne operates 34-seat Saab aircraft with twopilots, and a flight attendant. The Daily Flight Sched-ule is:

Departing from SJU: 3:25 PM Arriving SKB 4:50 PMDeparting from SKB: 5:10 PM Arriving NEV 5:30 PM

(Customers stay on the plane at SKB)Departing from NEV: 7:00 AM Arriving SKB 7:20 AM

(Customers stay on the plane at SKB)Departing from SKB: 7:50 AM Arriving SJU 9:00 AM

Seaborne also announced the addition of fourmore 34-seat Saab aircraft, will be added to theirfleet, the first half of 2014.

“These planes will increase our Caribbean fleet tothirteen aircraft, providing travelers throughout theCaribbean with even more travel options and theservice they deserve”, said Gary Foss, President andChief Executive Officer of Seaborne Airlines.

SEABOURNE FLIGHT COMES TO ST KITTS

Seaborne Airlines received a water saulte on arrival to the Federation

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FBO NEARS COMPLETION

he new Private Jet Terminal (FBO) at the RobertL. Bradshaw International Airport is nearing comple-tion and should be launched in the first quarter of2014.

Leeward Flight Services (LFS) will operate the state-of-the-art terminal which will provide a number ofservices including the company’s unique YU Loungefor both commercial and private passengers in aworld-class luxury environment arriving or depart-ing the Federation’s international gateway:

“An FBO adds value to the high-end and businesstraffic. As St. Kitts is attracting more high-end hotelslike the Park Hyatt, Kittitian Hill, Christophe Harbourand other upcoming prestigious projects, you willfind more and more business people and businessjets coming in. When these type of jets and passen-gers come in, they expect a different type of serviceand this is what Leeward Flying Services can pro-vide,” said the company’s Chairman, Uday Nayak,adding: “We give them a service that they are ac-custom to back home.”

He said such a service also gives St. Kitts recognitionwhere such a facility is available for high-end trafficto accommodate the big spenders.“It’s the big spenders that generate money into any

economy and so we need them to come to the is-land,” said Mr. Nayak.

He said the private jet terminal will also have officesfor Immigration and Customs:

“We have fibre-optic links installed between ourterminal and the main airport and we are fullywired up. All passengers will go through the normalimmigration and customs processes. The only differ-ence is that the immigration documents will be han-dled by our staff while the passengers will be sittinginstead of standing in line,” said Mr. Nayak.

During the Christmas Season, LFS recruited some 15to 20 ambitious, proactive, dynamic individuals tojoin its team to offer guest satisfaction. These localrecruits were highly trained by specialists, who trainthe staff of Singapore Airlines crew and upscale re-sort chains. SCASPA’s PRO, Dentrecia Blanchetteand Airport Operations Officer, Kester Caines, at-tended the training sessions.

The FBO is an added service to the Robert L. Brad-shaw’s International Airport’s portfolio. The FixedBased Operation (FBO) is located west of the mainterminal of the Robert L. Bradshaw Internationalairport.

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CASPA welcomed the Norwegian Cruise line'slargest ship, the Norwegian Breakaway on January13 at Port Zante. The ship making its inaugural callto St. Kitts had 4,028 passengers.

During a plaque exchange ceremony, SCASPA's PRO,Dentrecia Blanchette, presented Captain of theCruise ship, Evan Hoyt, with a plaque of St. Kitts andPermanent Secretary in the Ministry of Tourism andInternational Transport, Mrs. Patricia Martin, pre-sented a plaque on behalf of the Ministry.

Norwegian Breakaway is one of 15 new cruisescheduled to visit St. Kitts during the 2013/2014cruise ship season.

New ships which already visitare the 2,500-passenger IdaBella, the 3,700-passengerCarnival Conquest, the 1,875-passenger Horizon, the 2,680-passenger, Costa Mediterra-nea 2,076-passenger Legendof the Seas and the 3,013-passenger MSC Musica.

Still to visit are the 2,500 pas-senger Aida Luna, the 2,974-passenger Carnival Freedom,

the 3,325-passenger Disney Magic and the 4,100-passenger Norwegian Epic, the 450-passengerAzamara Quest; the 3,006-passenger Carnival Splen-dor; the 624-passenger Nippon Maru and the 706-passenger Saga Sapphire.

NORWEGIAN BREAKAWAY CRUISE INAUGURAL VISIT

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SCASPA BIDS FAREWELL TO HUMAN RESOURCE MANAGER

NORWEGIAN BREAKAWAY

uman Resource Manager, Mrs. Marilyn Rogers bid farewell to SCASPA employees at her final generalstaff meeting that was held on January 30, 2014. Mrs. Rogers has been with the Authority from 2006

and has steered the forward-thinking Human Resources Department to provide SCASPA staff with the besttraining policies, procedures, benefits and support. We wish you best in your endeavors!

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JANUARY PHOTO LAYERS

SCASPA’s PRO with Norwegian BreakawayCaptain during the plaque exchange ceremony

Permanent Secretary in the Ministry of Tourism and Captainof Norwegian Breakaway during the plaque

exchange ceremony

Cayon Primary School students visited the Authority during the month of January! They received a first hand glimpseinto the operations that take place at the Robert L. Bradshaw International Airport and Sea port

Partners in the force! Security Manager of SCASPA, Mr. Raymond Cottonand Sergeant Dario Isaac during the Promotions

Ceremony for Security Officers

RECIPE OF THE MONTHhis month, snack healthily in the office and choose nuts over chips

for a crunchy alternative.

Nuts are rich in heart-healthy fats but are calorically dense (about170 calories per ounce) so measure out an ounce (about 24 al-monds) and stick to that amount instead of feasting on the entirebag. Stash premeasured baggies of nuts in an office drawer or inyour purse to nibble on when the 3 p.m. hunger pains hit. Almondsand other nuts are a naturally high source of vitamin E, calcium,magnesium, and potassium and are rich in protein and fiber.

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Plan enough timeAsk open ended questions expectantlyLighten-it-upShow the futureMake it safe to be honestTalk honestyEnsure commitmentsStrengthen the relationship and follow through

WORDS OF WISDOM

What type of bird are you? Dove, Owl, Eagles, Peacock!

ARE YOU A DOVE?

A patient communicationstyleInformationBeing listened toAcknowledgementMedium to slow paceCaring language

LIKESDISLIKES

WEAKNESS STRENGTHSOverly possessiveAvoids taking riskAvoids conflict

LoyaltyListeningPatience

Inconsiderate people

HOW TO COMMUNICATE WITH A DOVE

DOVE

WORDS OF WISDOM

ARE YOU AN OWL?

WEAKNESS STRENGTHS DISLIKES

LIKES

HOW TO COMMUNICATE WITH AN OWL

RigidProcrastinateOverly Critical

AnalyticalAccuracyHigh standards

Changes happening toofastLast minute changesNon specific, wishywashy language

Flowery languageTime to plan and think thingsthroughSpecific facts, figures andquality informationPrefers information in writingRules and logic

Be prepared to know your studGive them ‘a little’ recognitionBlend with their doubts and desiresPresent your views indirectlyTurn them into mentors

Ask questions and clarify for specificsTell it ‘like it is’Long Term: Be honest and give de-served recognitionSpeak with facts

To analyzeClear step by step in-structionsMedium to slow paceFactual speaking

WORDS OF WISDOM

ARE YOU AN EAGLE?

WEAKNESS

STRENGTHS

DISLIKES

LIKES

HOW TO COMMUNICATEWITH AN EAGLE

Problem solver Decision maker Goal achievement

Find Faults Lack of caution Over-runs people

Wasting time Long stories Wishy washy language Being too timid Things happening too slowly

A fast pace To get to the point quickly Straight forward communication Solutions and results A person to have an opinion Confidence Summaries

Hold Your Ground Be Assertive, keep breathing Let them vent Interrupt the attack Focus on solution and results Keep communication to the

essential Set expectations

WORDS OF WISDOM

ARE YOU A PEACOCK?

WEAKNESSES STRENGTHS LIKES

DISLIKES

HOW TO COMMUNICATE WITHA PEACOCK

Lack of time control Lack of follow through Lack of objectivity

Communicating Participating Building relationships

Compliments To speak Express themselves Medium to fast pace Descriptive language

Monotone Communication Too many facts and figures Things happening slowly

Acknowledge the feelings Use searchlight questions Be assertive, if necessary

Stroke the ego Aim for the heart

Spend time to build the relationship Set time-lines