the bi survey 17...the bi survey 17 the world s largest survey of bi software users this document is...
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The BI Survey 17The world‘s largest survey of BI software users
This document is a specially produced summary by BARC of the headline results for
Qlik
Qlik in ©2017 BARC - Business Application Research Center, a CXP Group Company 2
Top-ranked in
Business benefitsProject successBusiness value
RecommendationProduct satisfaction
Customer satisfactionPerformance satisfaction
Embedded BI. . . . . . . . . . .Leader in
Project lengthPrice-to-value
Vendor supportImplementer support
Self-serviceFlexibility for users
Ease of useSales experience
Query performanceCustomer experience
Cloud BIMobile BI
Visual design standardsLocation intelligence
Visual analysisInnovation
Top-ranked in
Query performance
. . . . . . . . . . .
Leader in
Business benefits
Project success
Business value
Recommendation
Performance satisfaction
Customer experience
Visual design standards
Innovation
Competitiveness
Leader
Business benefits
Business value
Flexibility for users
Query performance
Performance satisfaction
Customer experience
Mobile BI
Visual design standards
Location intelligence
Visual analysis
Embedded BI
Considered for purchase
Peer Group
Large internationalBI vendors
1.
Peer Group
Self-service reporting- focused products
Peer Group
Data discovery-focused products
1. This is Qlik Sense’s second year in The BI Survey and once again it achieves an outstanding set of results. Its most notable achievement comes in the ‘Business value’ KPI, which takes into account a top ranking among large international BI vendors in the ‘Business benefits’ KPI and strong results in the ‘Project success’ and ‘Price-to-value’ KPIs. In offering high ‘Business benefits’, good ‘Project success’ and short ‘Project length’, Qlik Sense delivers real business value to its customers. Its score of 8.4/10 for ‘Business value’ is well above The BI Survey average of 6.2/10.
Summary
The BI Survey 17 Qlik Sense Highlights
“
„
Most modern and best BI tool I have ever worked with (I used to work with ACL, BO, PROGNOZ platform in the last 17 years and Excel for 28 years). I prefer
it much as compared to QlikView and Tableau (evaluated once looking for a replacement for PROGNOZ platform). While recognising the value of Tableau
I appreciated the better capacity of the ETL of Qlik that suits quite well to my business area and the impressive capacity of a brand new product to breach in
the market in such a way with such more convenient costs.
Person responsible for departmental BI, public sector, >2.500 employees
“„
Very powerful tool, more then anything I‘ve ever seen.
Member of a cross-departmental BI team, services, >2.500 employees
“„
Excellent. Fast to develop, handles large volumes of data well, end-user feedback
is very positive compared to prior toolset (Oracle BI EE).
Manufacturing, >2.500 employees
“„
The software is easy to use, administer, and gives our users the ability to visualize
the role that they play in our company‘s success.
Line of business employee, financial services, 100-2.500 employees
“„
Easy to use, with a short learning curve. Straight forward deployment with
excellent customer support.
Person responsible for BI from IT department, services, >2.500 employees
Customer Quotes Qlik Sense “
Qlik in ©2017 BARC - Business Application Research Center, a CXP Group Company 4
Top-ranked in
Considered for purchase
. . . . . . . . . . .
Leader in
Business benefits
Project success
Project length
Business value
Price-to-value
Recommendation
Vendor support
Product satisfaction
Customer satisfaction
Flexibility for users
Ease of use
Query performance
Performance satisfaction
Customer experience
Mobile BI
Operational BI
Visual design standards
Visual analysis
Innovation
Peer Group
Large internationalBI vendors
1.
Top-ranked in
Considered for purchase
. . . . . . . . . . .
Leader in
Business benefits
Query performance
Visual design standards
Visual analysis
Competitiveness
Peer Group
Data discovery-focused products
1.
Top-ranked in
Considered for purchase
. . . . . . . . . . .
Leader in
Business benefits
Business value
Flexibility for users
Query performance
Location intelligence
Visual analysis
Competitiveness
Peer Group
Dashboarding-focused products
1.
QlikView receives its most impressive feedback in the ‘Considered for purchase’ KPI with a top-ranking in all of its peer groups for the last five years in a row. This serves to underline Qlik’s high brand awareness and users’ interest in evaluating the software. Qlik is also viewed as an innovative company, especially when compared to other large international BI vendors.
Like its sister product Qlik Sense, QlikView is also rated as a leader in the ‘Business benefits’ KPI, one of the most important measures in The BI Survey.
Summary
The BI Survey 17 QlikView Highlights
“
„
Great tool, that diminished the BI gap between IT and business departments. Also by lowering total cost of ownership allowed
SME to have access to BI tools. Their underpinning technology of In Memory (RAM) analysis brought amazing speed and time
of response to the Dashboards and the their analytical motor that connects all data also brought the ability to have better
insights with way less development effort. A great tool to the BI ecosystem.
Person responsible for BI from IT department, services, >2.500 employees
“„
We would struggle to do business without it at this point. Just as I wonder how we communicated (and
survived) 25 years ago without cell phones, I can‘t seem to recall how we got any work done 5 years
ago before we had Qlik.
Person responsible for departmental BI, services, 100-2.500 employees
“„
We get a lot of value from QlikView. The users like the simple interface and IT likes
the ease of deployment, development and maintenance.
Person responsible for BI from IT department, manufacturing, 100-2.500 employees
“„
Very easy to use, user friendly. Great communication from their support, as
well as their community. Overall just a great company with a great product.
IT employee, media/publishing, 100-2.500 employees
“„
The ROI was reached within one year of implementation. It continues to pay off
year after year of use. Highly recomended.
Person responsible for BI from IT department, services, 100-2.500 employees
Customer Quotes QlikView “
Qlik in ©2017 BARC - Business Application Research Center, a CXP Group Company 6
Top-rankedin
Peer GroupLarge international BI vendors
Performancesatisfaction
Qlik Sense
Top-rankedin
Peer GroupData discovery-focused products
Consideredfor purchase
QlikView
Top-rankedin
Peer GroupLarge international BI vendors
Projectsuccess
Qlik Sense
Top-rankedin
Peer GroupLarge international BI vendors
Productsatisfaction
Qlik Sense
Top-rankedin
Peer GroupLarge international BI vendors
Consideredfor purchase
QlikView
Top-rankedin
Peer GroupLarge international BI vendors
Recommendation
Qlik Sense
Top-rankedin
Peer GroupData discovery-focused products
Queryperformance
Qlik Sense
Top-rankedin
Qlik Sense
Peer GroupLarge international BI vendors
Businessvalue
Top-rankedin
Peer GroupLarge international BI vendors
Businessbenefits
Qlik Sense
Top-rankedin
Peer GroupLarge international BI vendors
Customersatisfaction
Qlik Sense
Top-rankedin
Peer GroupLarge international BI vendors
EmbeddedBI
Qlik Sense
Top-rankedin
Peer GroupDashboarding-focused products
Consideredfor purchase
QlikView
The BI Survey 17 Qlik top ranks
Qlik in ©2017 BARC - Business Application Research Center, a CXP Group Company 7
The BI Survey 17 BI User Review Matrix - Peer group: Large international BI vendors
Infor
SAP BEx
MS Excel
MS SSRSSAP BO BI
MS Power BI
MicroStrategy QlikView
Qlik Sense
Tableau
IBM Plan Analytics
IBM Cog Analytics
SAS Enterprise BIOracle BI
TIBCO Spotfire
Information Builders
Highest Customer Satisfaction
Lowest Customer Satisfaction
Highest Competitiveness
Lowest Competitiveness
©BARC The BI Survey 17www.bi-survey.com
Business Value
Use
r Exp
erie
nce
Qlik in ©2017 BARC - Business Application Research Center, a CXP Group Company 8
The BI Survey 17 BI User Review Matrix - Peer group: Data discovery-focused products
MS Power BI
QlikView
Qlik Sense
Tableau
Phocas
Dundas
Sisense
Yellowfin
TIBCO Spotfire
Envision
Highest Customer Satisfaction
Lowest Customer Satisfaction
Highest Competitiveness
Lowest Competitiveness
©BARC The BI Survey 17www.bi-survey.com
Business Value
Use
r Exp
erie
nce
Qlik in ©2017 BARC - Business Application Research Center, a CXP Group Company 9
The BI Survey 17 BI User Review Matrix - Peer group: Self-service reporting-focused products
SAP BO WebI
Entrinsik
MS Power BI
Dimensional Insight
DigDash
Qlik Sensecubus
Phocas
Bissantz
Cyberscience
TARGIT
Zoho Reports
Chartio
Pyramid Analytics
Yellowfin
Domo
Highest Customer Satisfaction
Lowest Customer Satisfaction
Highest Competitiveness
Lowest Competitiveness
©BARC The BI Survey 17www.bi-survey.com
Business Value
Use
r Exp
erie
nce
Qlik in ©2017 BARC - Business Application Research Center, a CXP Group Company 10
The BI Survey 17 BI User Review Matrix - Peer group: Dashboarding-focused products
Cubeware
BOARDLongview Analytics
Entrinsik
MS Power BI
QlikView
Dimensional Insight
SAP BO Design St.
DigDashTableau
CXO-Cockpit
Dundas
TARGIT
Zoho Reports
Chartio
Pyramid Analytics
Sisense
TIBCO SpotfireDomo
Highest Customer Satisfaction
Lowest Customer Satisfaction
Highest Competitiveness
Lowest Competitiveness
©BARC The BI Survey 17www.bi-survey.com
Business Value
Use
r Exp
erie
nce
Qlik in ©2017 BARC - Business Application Research Center, a CXP Group Company 11
The BI Survey 17 is based on findings from the world‘s largest and most comprehensive survey of business intelligence end users, conducted from February to June 2017. In total, 3,066 people responded to the survey with 2,564 answering a series of detailed questions about their usage of a named product. Altogether, 42 products (or groups of products) are analyzed in detail.
The BI Survey 17 examines user feedback on BI product selection and usage across 29 criteria (KPIs) including business benefits, project success, business value, recommendation, customer satisfaction, customer experience, innovation and competitiveness. There are 29 KPIs in total.
This document contains just a selection of the headline findings for Qlik. It does not show all the KPI results and focuses mainly on the positive findings.
For more information on the survey, visit The BI Survey website.
IntroductionQlik, originally founded in 1993 in Lund, Sweden, moved its headquarters to the United States in 2005 after raising funds from several venture capi-tal firms. Until the general availability of Qlik Sense in 2014, Qlik was a one-product company offering QlikView. Today, the vendor provides a portfolio of visual analytics offerings. With these, Qlik focuses on integrating different data sources and empowering data governance (data), supporting people with its platform (people) and supporting analysis using its associative model (ideas).
Qlik’s platform consists of several components inclu-ding Qlik Sense Enterprise, Qlik Sense Cloud, Qlik Analytics Platform for developers, QlikView and Qlik NPrinting. Qlik DataMarket provides external data for analyses such as weather and currency informati-on. In 2017, Qlik acquired its Swedish partner Idevio to provide advanced features in the area of spatial analysis. This solution is now being marketed as Qlik GeoAnalytics.
Qlik Sense is positioned as a self-service data visualization solution providing immediate analysis
results instead of building applications, and has been furnished with enterprise features such as a central li-brary for common metadata. Qlik NPrinting is a report generation, distribution and scheduling application which can be used to create reports based on Qlik Sense or QlikView content. It enables organizations to create reports in a variety of popular formats inclu-ding Office and pixel-perfect PDF files.
QlikView is Qlik’s original offering: a dashboard and analysis product based on in-memory technology and the first product in the “data discovery tools” product category. The solution is positioned as a self-service platform targeted at business users, enabling them to analyze data without going to an expert for a new report or dashboard.
Qlik overview
This year we had 236 responses from QlikView and 61 from Qlik Sense users.
Qlik customer responses
Qlik Sense
Qlik in ©2017 BARC - Business Application Research Center, a CXP Group Company 13
User and Use CaseDemographics
Comment
Qlik Sense was introduced in 2014 and at-tracted an impressive total of 61 responses in this year’s BI Survey. Even more surprisingly, survey responses indicate that a median of 150 users (and a mean of over 2000 users) use the solution within customer organiza-tions. These numbers are very high for such a young product and point to quick adoption of the software. Qlik has invested a lot of time in Qlik Sense’s support for QlikView data stores and in providing a single QIX engine and data storage for both solutions. This has undoub-tedly greased the wheels of Qlik Sense’s rapid rise to prominence.
The product is mostly used for dashboard cre-ation, basic data analysis and standard/enter-prise reporting. The latter use case has risen from 58 percent last year to 64 percent this year. Recent versions of NPrinting, Qlik’s repor-ting solution, now support Qlik Sense as well as QlikView. This development is likely to drive the percentage of users using Qlik Sense for enterprise reporting even higher in the future.
Only 59 percent of respondents use Qlik Sen-se for ad hoc query, the original focus of the solution. Customers now seem to be using the software for a broader set of use cases.
Current vs. planned usen=61
In use Planned
74%
67%
64%
59%
38%
28%
28%
26%
31%
33%
38%
31%
61%
44%
Dashboards/Scorecards
Basic data analysis
Standard/Enterprisereporting
Ad hoc query
Financialconsolidation
Advanced analysis
Budgeting/Planning
5 products most often evaluated incompetition with Qlik Sensen=59
80%
61%
42%
24%
19%
QlikView
Tableau
MS Power BI
MS SSRS
IBM Cog Analytics
Percentage of employees using Qlik Sensen=59
17%
Qlik Sense
Average of allproducts
Number of users using Qlik Sensen=59
Median
Mean 2053
150
1794
120
Qlik Sense Average of allproducts
Company size (employees)n=60
12%
40%
48%
Less than 100
100 - 2500
More than 2500
Tasks carried out with Qlik Sense bybusiness usersn=58
Qlik SenseAverage of all products
91%82%
90%80%
84%91%
38%29%
Navigate
Explore/Analyze
View
Model/Enrich
10%
Qlik in ©2017 BARC - Business Application Research Center, a CXP Group Company 14
Peer Groups and KPIs Large enterprise BI platforms
Includes products equipped with functionality for enterprise deployments that focus on a broad range of BI use cases.
Dashboarding-focused products
Includes products that focus on creating advanced and highly sophisticated dashboards.
Self-service reporting-focused products
Includes products that focus on self-service reporting and ad hoc analysis.
OLAP analysis-focused products
Includes products that focus on analysis in dimensio-nal and hierarchical data models.
Data discovery-focused products
Includes products that focus on visual data discovery and advanced data visualization.
Integrated performance management products
Includes products that provide integrated functiona-lity for BI and performance management, especially planning and budgeting.
Large international BI vendors
Includes products from companies with annual re-venues of $200m+ and a truly international reach.
EMEA-focused vendors
Includes products from vendors that have a signifi-cant presence in - and focus on - the EMEA region.
Americas-focused vendors
Includes products from vendors that have a signifi-cant presence in - and focus on - the Americas region.
The BI Survey 17 provides the reader with well-desi-gned KPI dashboards packed with concise informa-tion, which can be absorbed at a glance. The KPIs all follow these simple rules:
• Only measures that have a clear good/bad trend are used as the basis for KPIs.
• KPIs may be based on one or more measures from The BI Survey.
• Only products with samples of at least 20 - 30 (depending on the KPI) for each of the questions that feed into the KPI are included.
• For quantitative data, KPIs are conver-ted to a scale of 1 to 10 (worst to best).
• A linear min-max transformation is ap-plied, which preserves the order of, and the relative distance between, pro-ducts‘ scores.
The terms ‘top-ranked’ and ‘leader’ are used in the following KPI chart titles. ‘Top-ranked’ indicates first position. ‘Leader’ usually denotes a position in the top 25-30% of products listed in the chart.
Peer Group Classification Peer Groups Overview
The KPIs
The BI Survey 17 features a range of different types of BI tools so we use peer groups to help identify competing products. The groups are essential to al-low fair and useful comparisons of products that are likely to compete.
The peer groups have been defined by BARC ana-lysts using their experience and judgment, with segmentation based on two key factors:
1. Usage scenario - functional peer groups are mainly data-driven and ba-sed on how customers say they use the product.
2. Regional focus - is the vendor a large international vendor with a truly global presence or does it focus on a particu-lar region? We also take into account the location of BI Survey respondents.
Qlik Sense features in the following peer groups:
• Large international BI vendors
• Data discovery-focused products
• Self-service reporting-focused pro-ducts
This KPI is based on the achievement level of a variety of business benefits.
Business benefits
Qlik in ©2017 BARC - Business Application Research Center, a CXP Group Company 16
Viewpoint
Qlik Sense receives excellent feedback from its customers for its abilities to provide business benefits. With Qlik Sense, Qlik ranks as the number one large international BI vendor and comes second in its other two peer groups. ‘Business benefits’ is a very important KPI which demonstrates that a BI solution is not only able to support decision-making by visualizing information but also to bring real value to customers as they use the analysis results to achieve business goals. With Qlik DataMarket, Qlik aims to provide data as well as tools for data analysis. External and internal data sources may give a more accurate picture in certain business areas and therefore offer better decision support.
Business benefits – Leader
Peer group: Data discovery-focused products
Business benefits – Leader Business benefits – Top-ranked
Peer group: Self-service reporting-focused products Peer group: Large international BI vendors
1.
Business benefits
10.09.5
9.38.07.8
7.17.0
5.45.3
5.02.9
PhocasQlik Sense
QlikViewYellowfinSisense
MS Power BIPeer Group Average
EnvisionDundasTableau
TIBCO Spotfire© BARC
www.bi-survey.com
10.09.59.3
8.88.58.4
8.18.08.07.8
7.57.4
7.15.9
5.24.4
2.4
PhocasQlik Sense
DomoTARGIT
Pyramid AnalyticsDimensional Insight
cubusBissantzYellowfin
ChartioZoho Reports
Peer Group AverageMS Power BI
DigDashEntrinsik
CyberscienceSAP BO WebI
© BARCwww.bi-survey.com
9.59.3
7.97.27.17.1
6.05.45.35.15.0
4.23.7
3.32.9
2.61.0
Qlik SenseQlikView
MicroStrategyIBM Plan Analytics
Information BuildersMS Power BI
Oracle BIPeer Group Average
InforMS SSRS
TableauSAS Enterprise BI
IBM Cog AnalyticsMS Excel
TIBCO SpotfireSAP BO BI
SAP BEx© BARC
www.bi-survey.com
Qlik in ©2017 BARC - Business Application Research Center, a CXP Group Company 17
Business benefitsImproved in business benefits
Peer group: Large international BI vendors
Improved in business benefits
Peer group: Data discovery-focused products
11 12 13 14 15 16 17
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
QlikView
Yellowfin
Sisense
MS Power BI
Envision
Dundas
Tableau
TIBCO Spotfire
Phocas
Qlik Sense
11 12 13 14 15 16 17
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
QlikView
MicroStrategy
IBM Plan Analytics
Information Builders
MS Power BI
Oracle BI
Infor
MS SSRS
Tableau
SAS Enterprise BI
IBM Cog Analytics
MS Excel
TIBCO Spotfire
SAP BO BI
SAP BEx
Qlik Sense
This KPI is based on the implementation satisfaction level and the frequency of projects completed on time and on budget.
Project success
Qlik in ©2017 BARC - Business Application Research Center, a CXP Group Company 19
Viewpoint
Qlik Sense is the top-ranked large international BI vendor for implementing successful projects on time and on budget. The solution has also been ranked as a leader for the last two years in the ‘Data discovery-fo-cused products’ peer group for this KPI. Qlik Sense’s rating of 7.4/10 is well above this year’s BI Survey average of 6.3/10. These results underline that projects with Qlik and its partners often have successful outcomes. The similar architectures in Qlik Sense and QlikView seem to be an advantage for employees and partners in adopting the new solution quickly and executing successful customer-side projects.
Consistently high ratings in project success
Peer group: Data discovery-focused products
Project success – Top-ranked Project success – Leader
Peer group: Large international BI vendors Peer group: Data discovery-focused products
1.
Project success
10.09.7
7.47.27.27.17.16.9
5.75.2
4.3
Phocas
Qlik Sense
QlikView
Yellowfin
Sisense
MS Power BI
Peer Group AverageEnvision
Dundas
TableauTIBCO Spotfire
© BARCwww.bi-survey.com
7.47.2
6.76.16.16.0
5.75.7
5.24.7
4.34.3
2.92.62.5
1.31.0
Qlik SenseQlikView
MicroStrategy
IBM Plan AnalyticsInformation Builders
MS Power BI
Oracle BI
Peer Group Average
Infor
MS SSRSTableau
SAS Enterprise BI
IBM Cog Analytics
MS ExcelTIBCO Spotfire
SAP BO BI
SAP BEx© BARC
www.bi-survey.com
14 15 16 17
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
Sisense
QlikView
Dundas
Envision
MS Power BI
Tableau
TIBCO Spotfire
Phocas
Yellowfin
Qlik Sense
The ‘Project length’ KPI is based on how quickly the product is implemented.
The ‘Price-to-value’ KPI is based on how users rate their BI tool in terms of price-to-value ratio.
Project length &Price-to-value
Qlik in ©2017 BARC - Business Application Research Center, a CXP Group Company 21
Project length – Leader
Peer group: Large international BI vendors
Qlik Sense is a leading large international BI vendor in terms of the short duration of its customer pro-jects. Its above-average score of 6.7/10 is very good when one considers that the solution is usually de-ployed for classic use cases such as dashboarding, reporting and basic analysis. The other products in Qlik’s ‘Large international BI vendors’ peer group are primarily used for ad hoc querying so one would normally expect them to be quicker to implement. The vendor has invested heavily in providing ‘intelli-gent’ ways to automate manual tasks and speed up the process of creating analyses and dashboards. For instance, Qlik has always created automated models based on loaded data.
Project lengthViewpoint
Viewpoint
Price-to-value – Leader
Peer group: Large international BI vendors
The ‘Price-to-value’ KPI demonstrates whether a deployed BI solution is considered to have delivered value for money in terms of its benefits. Qlik Sense is rated as a leading large international BI vendor based on this metric. With a score of 8.1/10, it is rated some way above The BI Survey average of 7.5/10. Good results in the ‘Business benefits’, ‘Project success’ and ‘Project length’ KPIs already show that customers are satisfied with the projects Qlik and its partners work on. With the high level of business benefits the product brings, customers see Qlik Sense as a solution worth paying for.
Price-to-value
7.77.7
7.27.0
6.75.2
4.84.34.2
3.83.2
2.62.42.3
1.91.8
1.0
Qlik SenseQlikView
MicroStrategy
IBM Plan Analytics
Information Builders
MS Power BI
Oracle BI
Peer Group Average
Infor
MS SSRS
Tableau
SAS Enterprise BI
IBM Cog Analytics
MS Excel
TIBCO Spotfire
SAP BO BI
SAP BEx© BARC
www.bi-survey.com
9.89.09.0
8.17.3
6.96.76.6
6.06.05.8
4.23.63.63.53.33.2
Qlik SenseQlikView
MicroStrategyIBM Plan Analytics
Information Builders
MS Power BI
Oracle BI
Peer Group Average
Infor
MS SSRS
Tableau
SAS Enterprise BI
IBM Cog Analytics
MS Excel
TIBCO SpotfireSAP BO BI
SAP BEx © BARCwww.bi-survey.com
This KPI combines the ‘Business benefits’, ‘Project success’ and ‘Project length’ KPIs.
Business value
Qlik in ©2017 BARC - Business Application Research Center, a CXP Group Company 23
Viewpoint
When a product provides good ‘Business benefits’, ‘Project success’ and ‘Project length’, we consider it to deliver high business value to its customers. With 8.4/10 (compared to The BI Survey average of 6.2), Qlik Sense scores an excellent result here. We often see customers struggling to calculate or explain the value of BI. Vendors that achieve good results in this KPI seem to be able to serve their customers with valuable information and encourage them to actively use the software for decision-making. Qlik is ranked as the number one large international BI vendor for its Qlik Sense product in terms of business value.
Business value – Leader
Peer group: Data discovery-focused products
Business value – Leader Business value – Top-ranked
Peer group: Self-service reporting-focused products Peer group: Large international BI vendors
1.
Business value
9.78.9
8.48.2
7.77.2
6.86.5
6.25.5
3.7
Phocas
Qlik SenseQlikView
Yellowfin
Sisense
MS Power BIPeer Group Average
EnvisionDundasTableau
TIBCO Spotfire© BARC
www.bi-survey.com
9.78.9
8.68.48.4
8.17.87.77.77.57.47.4
7.16.8
6.25.7
2.2
Phocas
Qlik Sense
Domo
TARGITPyramid Analytics
Dimensional Insight
cubus
Bissantz
Yellowfin
Chartio
Zoho Reports
Peer Group Average
MS Power BIDigDash
EntrinsikCyberscience
SAP BO WebI© BARC
www.bi-survey.com
8.48.2
6.86.56.5
6.05.5
5.35.15.0
4.34.2
3.73.02.92.9
1.0
Qlik SenseQlikView
MicroStrategyIBM Plan Analytics
Information Builders
MS Power BI
Oracle BI
Peer Group AverageInfor
MS SSRSTableau
SAS Enterprise BI
IBM Cog Analytics
MS Excel
TIBCO Spotfire
SAP BO BI
SAP BEx© BARC
www.bi-survey.com
Qlik in ©2017 BARC - Business Application Research Center, a CXP Group Company 24
Business valueConsistently top-ranked in business value
Peer group: Large international BI vendors
Consistently outstanding in business value
Peer group: Data discovery-focused products
16 17
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
QlikView
Sisense
MS Power BI
Envision
Dundas
Tableau
TIBCO Spotfire
Phocas
Yellowfin
Qlik Sense
16 17
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
QlikView
MS Power BI
IBM Plan Analytics
MicroStrategy
Information Builders
Tableau
MS SSRS
Infor
MS Excel
Oracle BI
TIBCO Spotfire
IBM Cog Analytics
SAP BO BI
SAS Enterprise BI
SAP BEx
Qlik Sense
This KPI is based on the proportion of users that say they would recommend the product to others.
Recommendation
Recommended
Qlik in ©2017 BARC - Business Application Research Center, a CXP Group Company 26
Viewpoint
Recommendation is more important than ever, not just for consumer products but also for business soft-ware. Peers always communicate at conferences or digitally about their experiences with software. Other people’s opinions are very important as they can influence decision-makers and ultimately software selecti-on projects. Qlik Sense users are happier to recommend their solution than customers of all the other large international BI vendors. Among data discovery-focused products, Qlik Sense’s most competitive peer group, the product achieves a leading position.
Recommendation – Top-ranked Recommendation – Leader
Peer group: Large international BI vendors Peer group: Data discovery-focused products
1.
Recommendation Recommended
10.08.4
8.27.9
7.37.17.0
6.46.4
5.85.5
Phocas
Qlik Sense
QlikView
Yellowfin
SisenseMS Power BI
Peer Group Average
Envision
Dundas
TableauTIBCO Spotfire
© BARCwww.bi-survey.com
8.27.17.0
6.46.36.36.05.85.8
5.45.0
4.53.4
3.02.4
2.01.0
Qlik SenseQlikView
MicroStrategyIBM Plan Analytics
Information Builders
MS Power BI
Oracle BI
Peer Group Average
Infor
MS SSRS
Tableau
SAS Enterprise BIIBM Cog Analytics
MS Excel
TIBCO Spotfire
SAP BO BI
SAP BEx© BARC
www.bi-survey.com
Qlik in ©2017 BARC - Business Application Research Center, a CXP Group Company 27
Recommendation Recommended
Improved in recommendation
Peer group: Large international BI vendors
Improved in recommendation
Peer group: Data discovery-focused products
12 13 14 15 16 17
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
QlikView
MS Power BI
Tableau
MicroStrategy
IBM Plan Analytics
MS SSRS
TIBCO Spotfire
Information Builders
MS Excel
SAS Enterprise BI
IBM Cog Analytics
SAP BO BI
Oracle BI
Infor
SAP BEx
Qlik Sense
12 13 14 15 16 17
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
Envision
Yellowfin
QlikView
MS Power BI
Sisense
Tableau
TIBCO Spotfire
Dundas
Phocas
Qlik Sense
The ‘Implementer support’ KPI measures user satisfaction with the level of the implementer’s support for the product.
The ‘Vendor support’ KPI measures user satisfaction with the level of vendor support provided for the product.
Implementer support &Vendor support
Qlik in ©2017 BARC - Business Application Research Center, a CXP Group Company 29
Viewpoint
Vendor support – Leader
Peer group: Large international BI vendors
Year after year, we see large international BI vendors being outscored by their smaller, locally-focused rivals in the ‘Vendor support’ KPI. As a young solution, and considering the size Qlik now is, an abo-ve-average ’Vendor support’ rating from Qlik Sense customers is notable indeed.
Vendor support
Implementer support – Leader
Peer group: Large international BI vendors
Large international BI vendors typically provide inferior implementer support to their customers due to their size and the level of additional effort required to educate all partners to the right level. Impres-sively for a relatively new solution from a large organization, Qlik Sense manages an above-average score in the ‘Implementer support’ KPI.
Implementer supportViewpoint
7.37.27.1
6.86.56.3
5.95.35.25.1
4.64.24.1
3.73.63.63.5
Qlik SenseQlikView
MicroStrategy
IBM Plan Analytics
Information BuildersMS Power BI
Oracle BI
Peer Group Average
Infor
MS SSRS
Tableau
SAS Enterprise BI
IBM Cog AnalyticsMS Excel
TIBCO Spotfire
SAP BO BI
SAP BEx
© BARCwww.bi-survey.com
7.66.96.96.96.8
6.26.05.95.85.75.65.5
4.74.4
3.23.1
2.8
Qlik Sense
QlikView
MicroStrategy
IBM Plan Analytics
Information Builders
MS Power BI
Oracle BI
Peer Group Average
Infor
MS SSRS
Tableau
SAS Enterprise BI
IBM Cog AnalyticsMS Excel
TIBCO Spotfire
SAP BO BI
SAP BEx
© BARCwww.bi-survey.com
This KPI is based on the frequency of problems encountered with the product.
Product satisfaction
Qlik in ©2017 BARC - Business Application Research Center, a CXP Group Company 31
Viewpoint
Qlik Sense customers enjoy greater business value, are more likely to recommend the so-lution to similar companies and have a higher level of product satisfaction than customers of Qlik’s rivals in the ‘Large international BI ven-dors’ peer group. Qlik Sense has improved on its rating from last year and is now the top-ran-ked large international BI vendor for product satisfaction.
Product satisfaction
Product satisfaction – Top-ranked Improved in product satisfaction
Peer group: Large international BI vendors Peer group: Large international BI vendors
1.
6.55.4
5.15.14.9
3.73.53.43.23.1
2.82.8
2.52.3
1.91.11.0
Qlik Sense
QlikView
MicroStrategy
IBM Plan Analytics
Information Builders
MS Power BI
Oracle BI
Peer Group Average
InforMS SSRS
TableauSAS Enterprise BI
IBM Cog Analytics
MS Excel
TIBCO Spotfire
SAP BO BISAP BEx © BARC
www.bi-survey.com
12 13 14 15 16 17
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
MS Power BI
TIBCO Spotfire
QlikView
Oracle BI
IBM Plan Analytics
MicroStrategy
SAS Enterprise BI
Tableau
MS Excel
Information Builders
MS SSRS
SAP BO BI
Infor
IBM Cog Analytics
SAP BEx
Qlik Sense
This KPI combines the ‘Price-to-value’, ‘Recommendation’, ‘Vendor support’, ‘Implementer support’ and ‘Product satisfaction’ KPIs.
Customer satisfaction
Qlik in ©2017 BARC - Business Application Research Center, a CXP Group Company 33
Viewpoint
The ‘Customer satisfaction’ metric combines results from the ‘Price-to-value’, ‘Recom-mendation’, ‘Vendor support’, ‘Implementer support’ and ‘Product satisfaction’ KPIs. Qlik Sense is the top-ranked large international BI vendor for customer satisfaction. The bigger a company becomes, the harder it is to satisfy all its customers. This result shows that Qlik is able to maintain customer satisfaction while continuing to achieve pretty good annual growth. Qlik Sense’s score of 7.2/10 is above The BI Survey 17 average and also gives many of the smaller, local BI vendors a run for their money.
Customer satisfaction
Customer satisfaction – Top-ranked
Peer group: Large international BI vendors
1. Consistently top-ranked in customersatisfaction
Peer group: Large international BI vendors
7.27.1
6.66.26.05.95.7
5.45.14.94.94.74.6
3.33.2
2.92.8
Qlik Sense
QlikView
MicroStrategy
IBM Plan AnalyticsInformation Builders
MS Power BI
Oracle BI
Peer Group Average
Infor
MS SSRSTableau
SAS Enterprise BI
IBM Cog Analytics
MS ExcelTIBCO Spotfire
SAP BO BISAP BEx
© BARCwww.bi-survey.com
12 13 14 15 16 17
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
MS Power BI
QlikView
IBM Plan Analytics
Information Builders
Tableau
MS SSRS
MicroStrategy
MS Excel
TIBCO Spotfire
Infor
SAS Enterprise BI
Oracle BI
IBM Cog Analytics
SAP BO BI
SAP BEx
Qlik Sense
This KPI is based on how many sites currently use self-service features with their BI tool.
Self-service
Qlik in ©2017 BARC - Business Application Research Center, a CXP Group Company 35
Viewpoint
Qlik is ranked as a leading large international BI vendor for self-service. With an excellent score of 8.1/10, clearly above the average of 6.5/10 for all products, Qlik Sense is of-ten used to perform self-service tasks. The product was designed to support different usage scenarios. It started more as an ad hoc visualization product and has since evolved into a dashboarding and reporting solution still targeted at business users. Qlik Sense capabi-lities for analysis and data discovery have also improved from release to release. Therefore, we may even see further improvements in this KPI over time as the product is enhanced with new features on a regular basis.
Self-service
Self-service – Leader Consistently outstanding in self-service
Peer group: Large international BI vendors Peer group: Large international BI vendors
9.59.1
8.18.1
7.57.27.16.96.76.7
6.46.36.36.2
4.94.3
2.4
Qlik Sense
QlikView
MicroStrategy
IBM Plan Analytics
Information BuildersMS Power BI
Oracle BI
Peer Group Average
Infor
MS SSRS
Tableau
SAS Enterprise BIIBM Cog Analytics
MS Excel
TIBCO Spotfire
SAP BO BI
SAP BEx © BARCwww.bi-survey.com
14 15 16 17
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
Oracle BI
SAS Enterprise BI
IBM Cog Analytics
Infor
MS Excel
SAP BO BI
MS Power BI
Information Builders
QlikView
Tableau
IBM Plan Analytics
SAP BEx
MS SSRS
TIBCO Spotfire
MicroStrategy
Qlik Sense
This KPI is based on how often the product was chosen for its flexibility, and on the frequency of complaints about user flexibility post-implementation.
Flexibility for users
Qlik in ©2017 BARC - Business Application Research Center, a CXP Group Company 37
Viewpoint
Qlik Sense provides good flexibility to its users, ranking as a leader in the ‘Large international BI vendors’ and ‘Self-service reporting-focused products’ peer groups for this KPI. The product is particularly used in dashboards, basic data analysis and reporting scenarios. For these types of use cases, Qlik Sense scores highly, confirming that the applications it can be used to create provide a good deal of flexibility through high interactivity. Qlik Sense was actually created as an ad hoc visualization product aimed at providing in-creased flexibility to end users and business analysts alike. Qlik Sense’s data preparation capabilities have improved in recent releases.
Consistently outstanding in flexibility for users
Peer group: Self-service reporting-focused products
Flexibility for users – Leader Flexibility for users – Leader
Peer group: Self-service reporting-focused products Peer group: Large international BI vendorsFlexibility for users
9.76.66.6
5.95.65.45.45.45.15.1
4.84.64.44.3
3.73.7
1.0
Phocas
Qlik Sense
DomoTARGIT
Pyramid Analytics
Dimensional Insightcubus
Bissantz
Yellowfin
ChartioZoho Reports
Peer Group Average
MS Power BI
DigDash
Entrinsik
Cyberscience
SAP BO WebI© BARC
www.bi-survey.com
8.78.2
7.87.0
6.66.4
6.05.4
4.84.13.93.7
3.22.11.9
1.31.2
Qlik SenseQlikView
MicroStrategy
IBM Plan AnalyticsInformation Builders
MS Power BIOracle BI
Peer Group Average
Infor
MS SSRS
Tableau
SAS Enterprise BI
IBM Cog Analytics
MS Excel
TIBCO Spotfire
SAP BO BI
SAP BEx© BARC
www.bi-survey.com
14 15 16 17
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
DigDash
Chartio
Zoho Reports
Cyberscience
Phocas
Entrinsik
Bissantz
TARGIT
Domo
Pyramid Analytics
Yellowfin
MS Power BI
SAP BO WebI
cubus
Dimensional Insight
Qlik Sense
The ‘Sales experience’ KPI is based on how respondents rate the sales/purchasing experience with the vendor.
The ‘Ease of use’ KPI is based on how often the product was chosen for its ease of use, and on the level of complaints about ease of use post-implementation.
Sales experience &Ease of use
Qlik in ©2017 BARC - Business Application Research Center, a CXP Group Company 39
Viewpoint
Ease of use – Leader
Peer group: Large international BI vendors
The ‘Ease of use’ KPI is based on how often a product is purchased for its ease of use, and on the level of complaints about ease of use post-implementation. Qlik Sense ranks as one of the leading large in-ternational BI vendors in terms of ease of use. However, customers are more attracted by other values the vendor offers. The number one reason, which is cited by 60 percent of customers, is fast query performance. Other major factors influencing Qlik Sense buyers are functionality, ease of use for report designers and flexibility.
Ease of use
Sales experience – Leader
Peer group: Large international BI vendors
A customer’s contact with the vendor typically starts with the sales process. These first experiences lay the foundation for future collaboration and interaction with the vendor, as well as being an important influencer of customer satisfaction and the likelihood of cross-selling and future business. Qlik Sense is rated as the second best large international BI vendor in the ‘Sales experience’ KPI with a score of 7.8/10, some way clear of The BI Survey average of 6.9/10.
Sales experienceViewpoint
7.16.06.05.85.85.7
4.94.84.74.74.54.44.34.2
3.02.3
1.0
Qlik Sense
QlikView
MicroStrategyIBM Plan Analytics
Information Builders
MS Power BI
Oracle BI
Peer Group Average
InforMS SSRS
Tableau
SAS Enterprise BIIBM Cog Analytics
MS Excel
TIBCO Spotfire
SAP BO BI
SAP BEx© BARC
www.bi-survey.com
9.07.8
7.46.8
6.66.56.36.3
5.24.6
4.03.93.7
3.33.2
2.41.7
Qlik Sense
QlikViewMicroStrategy
IBM Plan Analytics
Information Builders
MS Power BI
Oracle BI
Peer Group Average
Infor
MS SSRS
Tableau
SAS Enterprise BI
IBM Cog Analytics
MS Excel
TIBCO Spotfire
SAP BO BISAP BEx
© BARCwww.bi-survey.com
This KPI is based on how quickly queries respond (adjusted by data volume).
Query performance
Qlik in ©2017 BARC - Business Application Research Center, a CXP Group Company 41
Viewpoint
The ‘Query performance’ KPI is based on query response times adjusted by queried volumes of data. Qlik Sense is chosen for its fast query performance in 60 percent of closed deals, far more often than with other vendors (32 percent). Once in use, Qlik Sense also does a good job keeping its promise of good query per-formance. In the ‘Data discovery-focused products’ peer group, the product is ranked number one in the ‘Query performance’ KPI. In addition, Qlik Sense is rated as the second best large international BI vendor and the third placed self-service reporting-focused product in this important KPI.
Query performance – Top-ranked
Peer group: Data discovery-focused products
Query performance – Leader Query performance – Leader
Peer group: Self-service reporting-focused products Peer group: Large international BI vendors
1.
Query performance
6.96.76.6
6.15.8
5.45.2
4.74.4
3.73.6
Phocas
Qlik Sense
QlikView
Yellowfin
Sisense
MS Power BIPeer Group Average
Envision
Dundas
Tableau
TIBCO Spotfire
© BARCwww.bi-survey.com
7.06.9
6.66.46.25.95.8
5.24.8
4.34.03.93.7
3.43.2
2.62.4
Qlik SenseQlikView
MicroStrategy
IBM Plan Analytics
Information Builders
MS Power BI
Oracle BI
Peer Group AverageInfor
MS SSRS
Tableau
SAS Enterprise BI
IBM Cog Analytics
MS Excel
TIBCO Spotfire
SAP BO BI
SAP BEx
© BARCwww.bi-survey.com
10.07.8
6.96.46.46.3
6.16.0
5.25.15.0
4.44.4
3.12.0
1.21.0
Phocas
Qlik SenseDomo
TARGIT
Pyramid Analytics
Dimensional Insight
cubus
Bissantz
Yellowfin
Chartio
Zoho Reports
Peer Group AverageMS Power BI
DigDash
Entrinsik
Cyberscience
SAP BO WebI© BARC
www.bi-survey.com
Qlik in ©2017 BARC - Business Application Research Center, a CXP Group Company 42
Query performance
Consistently outstanding inquery performance
Peer group: Large international BI vendors
Consistently top-ranked inquery performance
Peer group: Data discovery-focused products
11 12 13 14 15 16 17
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
Envision
QlikView
Phocas
TIBCO Spotfire
MS Power BI
Dundas
Yellowfin
Tableau
Sisense
Qlik Sense
11 12 13 14 15 16 17
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
QlikView
MS SSRS
IBM Plan Analytics
Oracle BI
TIBCO Spotfire
MS Power BI
Infor
SAP BEx
MicroStrategy
Tableau
MS Excel
SAS Enterprise BI
SAP BO BI
IBM Cog Analytics
Information Builders
Qlik Sense
This KPI measures the frequency of complaints about the system’s perfor-mance.
Performance satisfaction
Qlik in ©2017 BARC - Business Application Research Center, a CXP Group Company 44
Viewpoint
Qlik Sense seems to satisfy customers with its performance in general. Alongside its good rating in the ‘Query performance’ KPI, Qlik Sense also ranks highly for ‘Performance satisfaction’, which takes into ac-count the level of complaints about the system’s performance. It is the number one ranked product for this KPI in the ‘Large international BI vendors’ peer group and a leader in its other two peer groups. The vendor has always provided an integrated in-memory engine with its products. Qlik also took the opportunity to redesign its in-memory engine, now called QIX, when developing Qlik Sense. This engine seems to work well and causes fewer problems than rival solutions.
Performance satisfaction – Leader
Peer group: Data discovery-focused products
Performance satisfaction – Leader Performance satisfaction – Top-ranked
Peer group: Self-service reporting-focused products Peer group: Large international BI vendors
1.
Performance satisfaction
10.010.0
9.79.59.3
8.98.58.3
6.96.4
3.8
Phocas
Qlik Sense
QlikView
YellowfinSisense
MS Power BI
Peer Group Average
EnvisionDundas
Tableau
TIBCO Spotfire
© BARCwww.bi-survey.com
9.79.59.3
8.58.38.1
7.87.3
6.96.96.9
6.55.85.8
5.34.1
1.0
Qlik Sense
QlikView
MicroStrategyIBM Plan Analytics
Information Builders
MS Power BI
Oracle BI
Peer Group Average
Infor
MS SSRS
TableauSAS Enterprise BI
IBM Cog Analytics
MS Excel
TIBCO Spotfire
SAP BO BI
SAP BEx© BARC
www.bi-survey.com
10.010.0
9.79.59.59.4
9.18.98.8
8.48.18.07.9
7.25.5
4.63.8
Phocas
Qlik Sense
DomoTARGIT
Pyramid Analytics
Dimensional Insight
cubus
Bissantz
Yellowfin
Chartio
Zoho Reports
Peer Group Average
MS Power BI
DigDash
Entrinsik
Cyberscience
SAP BO WebI © BARCwww.bi-survey.com
Qlik in ©2017 BARC - Business Application Research Center, a CXP Group Company 45
Performance satisfaction
Improved in performance satisfaction
Peer group: Self-service reporting-focused products
Improved in performance satisfaction
Peer group: Large international BI vendors
12 13 14 15 16 17
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
MS Power BI
TIBCO Spotfire
QlikView
Oracle BI
IBM Plan Analytics
MicroStrategy
SAS Enterprise BI
Tableau
MS Excel
Information Builders
MS SSRS
SAP BO BI
Infor
IBM Cog Analytics
SAP BEx
Qlik Sense
12 13 14 15 16 17
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
MS Power BI
Pyramid Analytics
Domo
TARGIT
Phocas
DigDash
cubus
Dimensional Insight
Entrinsik
Bissantz
Chartio
SAP BO WebI
Yellowfin
Zoho Reports
Cyberscience
Qlik Sense
The ‘Customer experience’ KPI combines the ‘Ease of use’, ‘Self-service’, ‘Performance satisfaction’, ‘Flexibility for users’, ‘Data volume’, ‘Query perfor-mance’ and ‘Sales experience‘ KPIs.
Customer experience
Qlik in ©2017 BARC - Business Application Research Center, a CXP Group Company 47
Viewpoint
As a direct result of good ratings for ‘Ease of use’, ‘Self-service’, ‘Performance satisfaction’, ‘Flexibility for users’, ‘Query performance’ and ‘Sales experience‘, Qlik Sense is a leader in all its peer groups in the ‘Customer experience’ KPI. With an above-average score of 7.0/10, customer feedback underlines the posi-tive overall impression Qlik Sense customers have of the solution.
Customer experience – Leader
Peer group: Data discovery-focused products
Customer experience – Leader Customer experience – Leader
Peer group: Self-service reporting-focused products Peer group: Large international BI vendorsCustomer experience
7.87.27.0
6.66.56.4
6.15.95.75.7
5.3
PhocasQlik Sense
QlikView
Yellowfin
SisenseMS Power BI
Peer Group Average
Envision
Dundas
Tableau
TIBCO Spotfire
© BARCwww.bi-survey.com
7.87.06.9
6.56.26.15.95.95.75.65.35.35.2
4.54.3
4.02.9
Qlik Sense
QlikViewMicroStrategy
IBM Plan Analytics
Information Builders
MS Power BI
Oracle BI
Peer Group Average
Infor
MS SSRS
Tableau
SAS Enterprise BI
IBM Cog Analytics
MS Excel
TIBCO Spotfire
SAP BO BI
SAP BEx© BARC
www.bi-survey.com
7.67.67.6
7.27.0
6.66.56.36.36.16.16.06.0
5.75.45.3
4.1
PhocasQlik Sense
Domo
TARGIT
Pyramid Analytics
Dimensional Insight
cubus
BissantzYellowfin
Chartio
Zoho Reports
Peer Group Average
MS Power BIDigDash
Entrinsik
Cyberscience
SAP BO WebI© BARC
www.bi-survey.com
This KPI is based on how many sites currently use the product in a cloud environment.
Cloud BI
Qlik in ©2017 BARC - Business Application Research Center, a CXP Group Company 49
Viewpoint
Qlik chose to bide its time before launching its cloud BI business. After a few years of tests and initial cloud offerings, the vendor began promoting its business cloud towards the end of 2016. Its smooth launch is reflected in an improved ‘Cloud BI’ ranking in the ‘Large inter-national BI vendors’ peer group this year. We see more and more operational data stored in the cloud and fully expect adoption of cloud analytics to continue rising in the near term.
Cloud BI
Cloud BI – Leader Improved in Cloud BI
Peer group: Large international BI vendors Peer group: Large international BI vendors
9.25.4
5.03.83.8
3.43.3
2.82.72.72.72.7
2.12.12.01.9
1.2
Qlik Sense
QlikView
MicroStrategyIBM Plan Analytics
Information Builders
MS Power BI
Oracle BI
Peer Group Average
Infor
MS SSRS
Tableau
SAS Enterprise BI
IBM Cog Analytics
MS Excel
TIBCO Spotfire
SAP BO BISAP BEx
© BARCwww.bi-survey.com
12 13 14 15 16 17
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
MS Excel
Tableau
QlikView
MicroStrategy
IBM Plan Analytics
Oracle BI
SAS Enterprise BI
SAP BO BI
SAP BEx
Information Builders
MS SSRS
IBM Cog Analytics
Infor
MS Power BI
TIBCO Spotfire
Qlik Sense
This KPI is based on how many survey respondents currently use their BI tool on a mobile device.
Mobile BI
Qlik in ©2017 BARC - Business Application Research Center, a CXP Group Company 51
Viewpoint
7.4/10 of Qlik Sense respondents report using the product on their mobile devices, way above The BI Sur-vey average of 4.4/10. Qlik Sense ranks second in the ‘Large international BI vendors’ peer group in terms of use in mobile BI scenarios. Furthermore, it is a leader among self-service reporting-focused products in this category. Qlik recently improved its mobile application and now provides offline analysis capabilities in existing applications. This may inspire even more customers to run Qlik Sense on their phones and tablets in the future.
Consistently outstanding in mobile BI
Peer group: Large international BI vendors
Mobile BI – Leader Mobile BI – Leader
Peer group: Self-service reporting-focused products Peer group: Large international BI vendorsMobile BI
9.59.2
8.78.1
7.46.8
6.05.55.3
4.13.9
3.62.92.8
2.42.01.8
Phocas
Qlik Sense
Domo
TARGIT
Pyramid Analytics
Dimensional Insight
cubus
Bissantz
Yellowfin
Chartio
Zoho Reports
Peer Group Average
MS Power BI
DigDash
Entrinsik
CyberscienceSAP BO WebI
© BARCwww.bi-survey.com
8.77.4
7.15.65.5
4.44.14.14.0
3.43.02.9
2.32.22.01.9
1.0
Qlik Sense
QlikViewMicroStrategy
IBM Plan Analytics
Information Builders
MS Power BI
Oracle BI
Peer Group Average
Infor
MS SSRS
Tableau
SAS Enterprise BI
IBM Cog Analytics
MS Excel
TIBCO SpotfireSAP BO BI
SAP BEx
© BARCwww.bi-survey.com
11 12 13 14 15 16 17
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
MicroStrategy
QlikView
Information Builders
Tableau
IBM Cog Analytics
TIBCO Spotfire
SAP BO BI
MS Excel
MS SSRS
SAS Enterprise BI
Infor
SAP BEx
Oracle BI
IBM Plan Analytics
MS Power BI
Qlik Sense
This KPI is based on how many sites currently use visual design standards with their BI tool.
Visual design standards
Qlik in ©2017 BARC - Business Application Research Center, a CXP Group Company 53
Viewpoint
Visual design standards guide users through BI content using standard representations for information such as measures. Qlik Sense has open APIs for system functionality. Customers and partners can use those to extend or modify the software. Qlik’s partners in particular have built specific extensions to Qlik Sense to provide HICHERT and other visual design features to customers. As a result, Qlik Sense occupies a leading position in all of its peer groups for this KPI.
Visual design standards – Leader
Peer group: Data discovery-focused products
Visual design standards – Leader Visual design standards – Leader
Peer group: Self-service reporting-focused products Peer group: Large international BI vendorsVisual design standards
6.65.55.3
5.04.64.6
4.23.7
3.32.7
1.0Phocas
Qlik SenseQlikView
YellowfinSisense
MS Power BI
Peer Group AverageEnvision
Dundas
Tableau
TIBCO Spotfire
© BARCwww.bi-survey.com
6.76.6
5.55.45.3
5.04.94.94.74.64.54.54.34.14.1
2.82.5
Qlik Sense
QlikView
MicroStrategy
IBM Plan Analytics
Information Builders
MS Power BI
Oracle BI
Peer Group Average
Infor
MS SSRS
Tableau
SAS Enterprise BIIBM Cog Analytics
MS Excel
TIBCO Spotfire
SAP BO BI
SAP BEx
© BARCwww.bi-survey.com
10.06.0
5.34.64.4
4.13.83.73.63.43.3
2.82.7
2.11.41.4
1.0Phocas
Qlik Sense
Domo
TARGIT
Pyramid Analytics
Dimensional Insight
cubus
Bissantz
Yellowfin
Chartio
Zoho Reports
Peer Group Average
MS Power BI
DigDash
Entrinsik
Cyberscience
SAP BO WebI
© BARCwww.bi-survey.com
Qlik in ©2017 BARC - Business Application Research Center, a CXP Group Company 54
Visual design standardsConsistently outstanding in visual design standards
Peer group: Self-service reporting-focused products
Consistently outstanding in visual design standards
Peer group: Data discovery-focused products
14 15 16 17
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
TIBCO Spotfire
MS Power BI
Dundas
Envision
Sisense
Yellowfin
Phocas
Tableau
QlikView
Qlik Sense
14 15 16 17
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
MS Power BI
cubus
SAP BO WebI
Domo
TARGIT
Dimensional Insight
Chartio
Entrinsik
Yellowfin
DigDash
Cyberscience
Zoho Reports
Phocas
Bissantz
Pyramid Analytics
Qlik Sense
This KPI is based on how many sites currently perform spatial/location ana-lysis with their BI tool.
Location intelligence
Qlik in ©2017 BARC - Business Application Research Center, a CXP Group Company 56
Viewpoint
In the past, Qlik Sense offered geo mapping with point and shape mapping, data profiling features based on integrated KML information and visualizations based on CartoDB background maps. Partners were able to extend these features using APIs, and customers report extensive use of these geo possibilities in this year’s BI Survey. In 2017, Qlik acquired its partner Idevio in order to provide more sophisticated support for geo analysis. In the latest version of Qlik Sense, Qlik GeoAnalytics (previously known as IdevioMaps) is now available as an add-on module. This major investment will further improve Qlik Sense’s rating for location intelligence in the future.
Location intelligence – Leader Location intelligence – Leader
Peer group: Self-service reporting-focused products Peer group: Large international BI vendorsLocation intelligence
8.36.9
6.46.15.9
5.65.15.1
4.54.03.7
3.53.23.0
2.02.0
1.5
Qlik SenseQlikView
MicroStrategy
IBM Plan Analytics
Information Builders
MS Power BI
Oracle BIPeer Group Average
InforMS SSRS
Tableau
SAS Enterprise BI
IBM Cog AnalyticsMS Excel
TIBCO Spotfire
SAP BO BI
SAP BEx © BARCwww.bi-survey.com
10.06.7
6.46.3
5.95.45.4
4.64.34.24.2
3.73.7
3.12.0
1.01.0
Phocas
Qlik SenseDomo
TARGIT
Pyramid Analytics
Dimensional Insight
cubus
Bissantz
Yellowfin
Chartio
Zoho Reports
Peer Group Average
MS Power BI
DigDash
Entrinsik
Cyberscience
SAP BO WebI
© BARCwww.bi-survey.com
This KPI is based on how many sites currently perform visual analysis with their BI tool.
Visual analysis
Qlik in ©2017 BARC - Business Application Research Center, a CXP Group Company 58
Viewpoint
Qlik Sense is a visually appealing product and its score of 8.6/10 in the ‘Visual analysis’ KPI is some distan-ce above The BI Survey average of 6.1/10. Users are offered interactive visuals that they can navigate to gain new information. Besides using predefined dashboards and analysis applications, business users can query data using visual elements as well. Qlik has also invested in providing a visual design environment for data preparation which is being enhanced with new features from release to release. This continuing investment in product improvement is reflected in leading ranks in the ‘Self-service reporting-focused pro-ducts’ and ‘Large international BI vendors’ peer groups.
Visual analysisVisual analysis – Leader Visual analysis – Leader
Peer group: Self-service reporting-focused products Peer group: Large international BI vendors
8.98.68.6
8.37.47.4
6.66.05.85.75.6
5.24.54.3
3.02.72.6
Qlik SenseQlikView
MicroStrategy
IBM Plan Analytics
Information Builders
MS Power BI
Oracle BI
Peer Group Average
Infor
MS SSRS
Tableau
SAS Enterprise BIIBM Cog Analytics
MS Excel
TIBCO Spotfire
SAP BO BISAP BEx © BARC
www.bi-survey.com
10.08.88.68.68.48.38.2
7.57.17.16.96.7
6.26.1
5.43.6
3.3
Phocas
Qlik SenseDomo
TARGITPyramid Analytics
Dimensional Insight
cubus
Bissantz
Yellowfin
Chartio
Zoho Reports
Peer Group Average
MS Power BIDigDash
Entrinsik
Cyberscience
SAP BO WebI© BARC
www.bi-survey.com
This KPI is based on how many survey respondents use embedded BI.
Embedded BI
Qlik in ©2017 BARC - Business Application Research Center, a CXP Group Company 60
Viewpoint
Qlik Sense was designed to be an open and embeddable solution from the very beginning. The vendor exposes all functions as APIs, which can be used to extend, embed or modify the solution. Many partners have taken this cue and work on providing extensions and embedding the software in their applications. Therefore it is not surprising to see Qlik Sense ranked as the number one large international BI vendor in terms of its use in embedded scenarios. It is also ranked as a leader in the ‘Embedded BI’ KPI in the ‘Self-service reporting-focused products’ peer group.
Embedded BI – Leader Embedded BI – Top-ranked
Peer group: Self-service reporting-focused products Peer group: Large international BI vendors
1.
Embedded BI
8.17.87.6
6.86.66.5
6.35.25.15.04.94.94.8
3.12.62.5
1.0
Qlik Sense
QlikView
MicroStrategy
IBM Plan Analytics
Information Builders
MS Power BI
Oracle BI
Peer Group Average
Infor
MS SSRS
Tableau
SAS Enterprise BI
IBM Cog AnalyticsMS Excel
TIBCO Spotfire
SAP BO BISAP BEx
© BARCwww.bi-survey.com
10.09.49.39.2
8.17.6
6.96.5
6.25.3
5.04.4
4.24.0
3.63.5
2.5
Phocas
Qlik Sense
Domo
TARGITPyramid Analytics
Dimensional Insight
cubus
Bissantz
Yellowfin
Chartio
Zoho Reports
Peer Group Average
MS Power BI
DigDash
Entrinsik
Cyberscience
SAP BO WebI
© BARCwww.bi-survey.com
This KPI combines the ‘Embedded BI‘, ‘Cloud BI’, ‘Visual analysis‘, ‘Mobile BI’, ‘Operational BI‘, ‘Location intelligence‘ and ‘Visual design standards’ KPIs to measure the product’s level of innovation.
Innovation
Qlik in ©2017 BARC - Business Application Research Center, a CXP Group Company 62
Viewpoint
Qlik is strong on innovation in general and ranks as a leader in the ‘Innovation’ KPI this year. The BI Survey determines a vendor’s innovation rating by aggregating its scores in KPIs such as ‘Embedded BI’, ‘Cloud BI’, Visual analysis’, ‘Location intelligence’ and ‘Visual design standards’. Qlik Sense performs well in most of these categories, resulting in leading ranks in the ‘Large international BI vendors’ peer group as well as the hotly competitive ‘Data discovery-focused products’ peer group.
Improved in innovation
Peer group: Large international BI vendors
Innovation – Leader Innovation – Leader
Peer group: Data discovery-focused products Peer group: Large international BI vendorsInnovation
6.76.56.4
6.16.06.05.9
5.65.65.65.4Phocas
Qlik Sense
QlikView
Yellowfin
Sisense
MS Power BI
Peer Group Average
Envision
Dundas
TableauTIBCO Spotfire
© BARCwww.bi-survey.com
11 12 13 14 15 16 17
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
MicroStrategy
QlikView
Tableau
TIBCO Spotfire
Information Builders
MS Excel
MS SSRS
IBM Cog Analytics
SAP BO BI
SAS Enterprise BI
Oracle BI
IBM Plan Analytics
SAP BEx
Infor
MS Power BI
Qlik Sense
6.76.4
6.15.9
5.65.65.5
4.84.7
4.34.3
3.93.83.7
2.92.82.7
Qlik Sense
QlikViewMicroStrategy
IBM Plan Analytics
Information Builders
MS Power BI
Oracle BI
Peer Group Average
Infor
MS SSRS
Tableau
SAS Enterprise BI
IBM Cog Analytics
MS Excel
TIBCO Spotfire
SAP BO BI
SAP BEx © BARCwww.bi-survey.com
This KPI is based on whether respondents considered purchasing the pro-duct.
Considered for purchase
Qlik in ©2017 BARC - Business Application Research Center, a CXP Group Company 64
Viewpoint
With an excellent rating of 9.0/10, Qlik Sense is the second most likely self-service repor-ting-focused product to be considered for purchase in this year’s BI Survey, maintaining its position from 2016. This score compares very favorably to The BI Survey 17 average of 4.5/10 and confirms Qlik’s high brand aware-ness.
Considered for purchaseConsidered for purchase – Leader
Peer group: Self-service reporting-focused products
Consistently outstanding in considered for purchase
Peer group: Self-service reporting-focused products
13 14 15 16 17
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
SAP BO WebI
Bissantz
Domo
Pyramid Analytics
Yellowfin
Zoho Reports
TARGIT
Chartio
cubus
Entrinsik
Phocas
Cyberscience
DigDash
Dimensional Insight
MS Power BI
Qlik Sense
9.49.0
8.64.2
3.22.7
2.32.3
1.91.81.71.61.6
1.21.21.21.0
Phocas
Qlik Sense
Domo
TARGIT
Pyramid Analytics
Dimensional Insight
cubus
Bissantz
Yellowfin
Chartio
Zoho Reports
Peer Group Average
MS Power BI
DigDash
Entrinsik
Cyberscience
SAP BO WebI
© BARCwww.bi-survey.com
This KPI combines the ‘Considered for purchase’ and ‘Competitive win rate’ KPIs.
Competitiveness
Qlik in ©2017 BARC - Business Application Research Center, a CXP Group Company 66
Viewpoint
Being frequently considered for purchase leads to Qlik Sense’s above-average rating for competitiveness. Qlik is a very well-known vendor throughout the world and its strong brand awareness is underlined by this result. Despite its relative youth, the Qlik Sense product is considered for purchase in many BI projects.
CompetitivenessCompetitiveness – Leader
Peer group: Data discovery-focused products
Improved in competitiveness
Peer group: Data discovery-focused products
11 12 13 14 15 16 17
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
Tableau
Phocas
Dundas
Sisense
Yellowfin
TIBCO Spotfire
Envision
MS Power BI
QlikView
Qlik Sense
6.05.8
5.55.1
4.64.14.0
2.82.8
2.51.9
Phocas
Qlik SenseQlikView
YellowfinSisense
MS Power BI
Peer Group Average
Envision
Dundas
Tableau
TIBCO Spotfire © BARCwww.bi-survey.com
QlikView
Qlik in ©2017 BARC - Business Application Research Center, a CXP Group Company 68
User and Use CaseDemographics
Comment
QlikView – Qlik’s original product – has been on the market for many years and offers very good support for the creation of individual gui-ded applications. Customers use the solution for dashboarding, standard reporting and basic data analysis. 79 percent of respondents to this year’s survey also say they use the solu-tion for ad hoc queries. However, responses indicate that most users explore/analyze, view and navigate data with the product.
QlikView’s main competitor is actually its sister product Qlik Sense. Customers seem to see overlaps between the solutions and want to make sure they pick the right one to match their needs. The BI Survey uncovers some interesting differences between the two pro-ducts: QlikView’s penetration rate in customer organizations is far broader than Qlik Sense with 15 percent of employees using QlikView compared to 10 percent for Qlik Sense. Qlik-View was also the first solution supported by Qlik NPrinting to provide enterprise reporting capabilities, which may be a factor in its broa-der usage. NPrinting now supports Qlik Sense too so this gap may close in the future. Finally, Qlik Sense seems to be more popular with lar-ger companies, while QlikView is mostly used in mid-sized companies.
Current vs. planned usen=236
In use Planned
88%
82%
82%
79%
40%
35%
28%
11%
11%
11%
14%
23%
30%
46%
Dashboards/Scorecards
Standard/Enterprisereporting
Basic data analysis
Ad hoc query
Financialconsolidation
Budgeting/Planning
Advanced analysis
5 products most often evaluated incompetition with QlikViewn=226
49%
33%
27%
26%
15%
Qlik Sense
Tableau
MS Power BI
IBM Cog Analytics
SAP BEx
Percentage of employees using QlikViewn=233
17%
QlikView
Average of allproducts
Number of users using QlikViewn=233
Median
Mean 2989
220
1794
120
QlikView Average of allproducts
Company size (employees)n=235
8%
49%
43%
Less than 100
100 - 2500
More than 2500
Tasks carried out with QlikView bybusiness usersn=228
QlikViewAverage of all products
88%80%
86%91%
83%82%
23%29%
Explore/Analyze
View
Navigate
Model/Enrich
15%
Qlik in ©2017 BARC - Business Application Research Center, a CXP Group Company 69
Peer Groups and KPIs Large enterprise BI platforms
Includes products equipped with functionality for enterprise deployments that focus on a broad range of BI use cases.
Dashboarding-focused products
Includes products that focus on creating advanced and highly sophisticated dashboards.
Self-service reporting-focused products
Includes products that focus on self-service reporting and ad hoc analysis.
OLAP analysis-focused products
Includes products that focus on analysis in dimensio-nal and hierarchical data models.
Data discovery-focused products
Includes products that focus on visual data discovery and advanced data visualization.
Integrated performance management products
Includes products that provide integrated functiona-lity for BI and performance management, especially planning and budgeting.
Large international BI vendors
Includes products from companies with annual re-venues of $200m+ and a truly international reach.
EMEA-focused vendors
Includes products from vendors that have a signifi-cant presence in - and focus on - the EMEA region.
Americas-focused vendors
Includes products from vendors that have a signifi-cant presence in - and focus on - the Americas region.
The BI Survey 17 provides the reader with well-desi-gned KPI dashboards packed with concise informa-tion, which can be absorbed at a glance. The KPIs all follow these simple rules:
• Only measures that have a clear good/bad trend are used as the basis for KPIs.
• KPIs may be based on one or more measures from The BI Survey.
• Only products with samples of at least 20 - 30 (depending on the KPI) for each of the questions that feed into the KPI are included.
• For quantitative data, KPIs are conver-ted to a scale of 1 to 10 (worst to best).
• A linear min-max transformation is ap-plied, which preserves the order of, and the relative distance between, pro-ducts‘ scores.
The terms ‘top-ranked’ and ‘leader’ are used in the following KPI chart titles. ‘Top-ranked’ indicates first position. ‘Leader’ usually denotes a position in the top 25-30% of products listed in the chart.
Peer Group Classification Peer Groups Overview
The KPIs
The BI Survey 17 features a range of different types of BI tools so we use peer groups to help identify competing products. The groups are essential to al-low fair and useful comparisons of products that are likely to compete.
The peer groups have been defined by BARC ana-lysts using their experience and judgment, with segmentation based on two key factors:
1. Usage scenario - functional peer groups are mainly data-driven and ba-sed on how customers say they use the product.
2. Regional focus - is the vendor a large international vendor with a truly global presence or does it focus on a particu-lar region? We also take into account the location of BI Survey respondents.
QlikView features in the following peer groups:
• Large international BI vendors
• Data discovery-focused products
• Dashboarding-focused products
This KPI is based on the achievement level of a variety of business benefits.
Business benefits
Qlik in ©2017 BARC - Business Application Research Center, a CXP Group Company 71
Viewpoint
Qlik products provide several business benefits to customers. Like Qlik Sense, QlikView is a leader in all its peer groups in the ‘Business benefits’ KPI. QlikView has been shipped for years as pre-defined applications especially built for different operational systems. With ready-to-use analysis and data modules, customers can push ahead with analyzing their data faster and see this as a key advantage. Moreover, the solution has always offered particularly good support for the flexible creation of tailored applications so Qlik, its partners and customers are able to create BI applications specifically focused on users’ requirements.
Business benefits – Leader
Peer group: Data discovery-focused products
Business benefits – Leader Business benefits – Leader
Peer group: Dashboarding-focused products Peer group: Large international BI vendorsBusiness benefits
9.39.3
8.88.58.4
7.87.8
7.57.1
6.76.66.56.4
5.95.35.25.0
2.92.7
1.6
DomoQlikView
TARGITPyramid Analytics
Dimensional InsightSisenseChartio
Zoho ReportsMS Power BI
BOARDCubeware
Peer Group AverageLongview Analytics
DigDashDundas
EntrinsikTableau
TIBCO SpotfireCXO-Cockpit
SAP BO Design St.© BARC
www.bi-survey.com
10.09.5
9.38.07.8
7.17.0
5.45.3
5.02.9
PhocasQlik Sense
QlikViewYellowfinSisense
MS Power BIPeer Group Average
EnvisionDundasTableau
TIBCO Spotfire© BARC
www.bi-survey.com
9.59.3
7.97.27.17.1
6.05.45.35.15.0
4.23.7
3.32.9
2.61.0
Qlik SenseQlikView
MicroStrategyIBM Plan Analytics
Information BuildersMS Power BI
Oracle BIPeer Group Average
InforMS SSRS
TableauSAS Enterprise BI
IBM Cog AnalyticsMS Excel
TIBCO SpotfireSAP BO BI
SAP BEx© BARC
www.bi-survey.com
Qlik in ©2017 BARC - Business Application Research Center, a CXP Group Company 72
Business benefitsImproved in business benefits
Improved in business benefits
Peer group: Dashboarding-focused products
Peer group: Data discovery-focused products
Improved in business benefits
Peer group: Large international BI vendors
11 12 13 14 15 16 17
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
17.
18.
19.
Domo
TARGIT
Pyramid Analytics
Dimensional Insight
Sisense
Chartio
Zoho Reports
MS Power BI
BOARD
Cubeware
Longview Analytics
DigDash
Dundas
Entrinsik
Tableau
TIBCO Spotfire
CXO-Cockpit
SAP BO Design St.
QlikView
11 12 13 14 15 16 17
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
Yellowfin
Sisense
MS Power BI
Envision
Dundas
Tableau
TIBCO Spotfire
Phocas
Qlik Sense
QlikView
11 12 13 14 15 16 17
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
MicroStrategy
IBM Plan Analytics
Information Builders
MS Power BI
Oracle BI
Infor
MS SSRS
Tableau
SAS Enterprise BI
IBM Cog Analytics
MS Excel
TIBCO Spotfire
SAP BO BI
SAP BEx
Qlik Sense
QlikView
This KPI is based on the implementation satisfaction level and the frequency of projects completed on time and on budget.
Project success
Qlik in ©2017 BARC - Business Application Research Center, a CXP Group Company 74
Viewpoint
Qlik is rated as a leading large international BI vendor for ‘Project success’ with its QlikView solution. The product ranks consistently highly, indicating customers’ general satisfaction with the success of QlikView projects. This result reflects a high level of satisfaction with the product and shows that a good proportion of QlikView projects are completed on time and budget. As a relatively mature product, plenty of partners and customers know their way around QlikView by now, which also contribu-tes to the success of projects.
Project success
Project success – Leader
Peer group: Large international BI vendors
Consistently outstanding in project success
Peer group: Large international BI vendors
14 15 16 17
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
IBM Plan Analytics
Information Builders
Infor
MicroStrategy
MS Power BI
MS SSRS
Tableau
TIBCO Spotfire
MS Excel
SAP BO BI
IBM Cog Analytics
Oracle BI
SAS Enterprise BI
SAP BEx
Qlik Sense
QlikView
7.47.2
6.76.16.16.0
5.75.7
5.24.7
4.34.3
2.92.62.5
1.31.0
Qlik SenseQlikView
MicroStrategy
IBM Plan AnalyticsInformation Builders
MS Power BI
Oracle BI
Peer Group Average
Infor
MS SSRSTableau
SAS Enterprise BI
IBM Cog Analytics
MS ExcelTIBCO Spotfire
SAP BO BI
SAP BEx© BARC
www.bi-survey.com
The ‘Project length’ KPI is based on how quickly the product is implemented.
The ‘Price-to-value’ KPI is based on how users rate their BI tool in terms of price-to-value ratio.
Project length &Price-to-value
Qlik in ©2017 BARC - Business Application Research Center, a CXP Group Company 76
Project length– Leader
Peer group: Large international BI vendors
With QlikView, Qlik is ranked as a leading large international BI vendor for ‘Project length’. Considering QlikView’s focus is on creating individual applications for customers, this is a very good result indeed. It shows that even when custom requirements have to be gathered to implement and deploy a tailored solution, QlikView seems to be able to support partners and customers in creating their applications in a reasonable timeframe.
Project lengthViewpoint
Viewpoint
Price-to-value – Leader
Peer group: Large international BI vendors
QlikView is ranked as a leader in the ‘Large international BI vendors’ peer group when it comes to customers’ price-to-value perception. The vendor is able to provide a tool that offers benefits to its customers and makes them feel they have spent their money wisely. Applications built with QlikView are tailored to users needs and are therefore predefined. However they have always been interactive so end users can navigate data. This interactivity encourages data analysis so we often see consumers of QlikView applications claiming to analyze data and not feeling restricted by predefined content. This is one of the reasons customers find QlikView so valuable.
Price-to-value
9.89.09.0
8.17.3
6.96.76.6
6.06.05.8
4.23.63.63.53.33.2
Qlik SenseQlikView
MicroStrategyIBM Plan Analytics
Information Builders
MS Power BI
Oracle BI
Peer Group Average
Infor
MS SSRS
Tableau
SAS Enterprise BI
IBM Cog Analytics
MS Excel
TIBCO SpotfireSAP BO BI
SAP BEx © BARCwww.bi-survey.com
7.77.7
7.27.0
6.75.2
4.84.34.2
3.83.2
2.62.42.3
1.91.8
1.0
Qlik SenseQlikView
MicroStrategy
IBM Plan Analytics
Information Builders
MS Power BI
Oracle BI
Peer Group Average
Infor
MS SSRS
Tableau
SAS Enterprise BI
IBM Cog Analytics
MS Excel
TIBCO Spotfire
SAP BO BI
SAP BEx© BARC
www.bi-survey.com
This KPI combines the ‘Business benefits’, ‘Project success’ and ‘Project length’ KPIs.
Business value
Qlik in ©2017 BARC - Business Application Research Center, a CXP Group Company 78
Viewpoint
With above average results in the ‘Business benefits’, ‘Project success’ and ‘Project length’ KPIs, QlikView ranks as a leader in the ‘Large international BI vendors’ and ‘Dashboarding-focused products’ peer groups for the aggregated ‘Business value’ KPI. We see QlikView applications used in a variety of different BI contexts, such as operational and traditional BI, as well as in various business departments such as sales or finance. Survey responses show that QlikView projects are invariably successful and also underline how critical its applications seem to be.
Business value – Leader Business value – Leader
Peer group: Dashboarding-focused products Peer group: Large international BI vendorsBusiness value
8.68.48.2
7.87.77.77.7
7.47.1
6.86.66.46.36.26.0
5.75.75.5
3.72.8
Domo
QlikViewTARGIT
Pyramid Analytics
Dimensional InsightSisense
Chartio
Zoho Reports
MS Power BI
BOARD
Cubeware
Peer Group AverageLongview Analytics
DigDash
Dundas
Entrinsik
TableauTIBCO Spotfire
CXO-Cockpit
SAP BO Design St.© BARC
www.bi-survey.com
8.48.2
6.86.56.5
6.05.5
5.35.15.0
4.34.2
3.73.02.92.9
1.0
Qlik SenseQlikView
MicroStrategyIBM Plan Analytics
Information Builders
MS Power BI
Oracle BI
Peer Group AverageInfor
MS SSRSTableau
SAS Enterprise BI
IBM Cog Analytics
MS Excel
TIBCO Spotfire
SAP BO BI
SAP BEx© BARC
www.bi-survey.com
Qlik in ©2017 BARC - Business Application Research Center, a CXP Group Company 79
Business valueImproved in business value
Peer group: Dashboarding-focused products
Improved in business value
Peer group: Large international BI vendors
16 17
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
17.
18.
19.
Zoho Reports
Dimensional Insight
Sisense
Domo
Chartio
DigDash
MS Power BI
Longview Analytics
BOARD
Dundas
Cubeware
Entrinsik
CXO-Cockpit
Tableau
TIBCO Spotfire
SAP BO Design St.
Pyramid Analytics
TARGIT
QlikView
16 17
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
MS Power BI
IBM Plan Analytics
MicroStrategy
Information Builders
Tableau
MS SSRS
Infor
MS Excel
Oracle BI
TIBCO Spotfire
IBM Cog Analytics
SAP BO BI
SAS Enterprise BI
SAP BEx
Qlik Sense
QlikView
This KPI is based on the proportion of users that say they would recommend the product to others.
Recommendation
Recommended
Qlik in ©2017 BARC - Business Application Research Center, a CXP Group Company 81
Viewpoint
Compared to other large international BI vendors, QlikView customers are more likely than most to recommend their BI product to others. QlikView has performed consistently well in this KPI for the last six years. Given that customers report high benefits and business value from using the solution, this strong ‘Re-commendation’ rating comes as no surprise. A good result in the ‘Price-to-value’ KPI also increases the tendency of customers to feel they can recommend the solution.
Recommendation Recommended
Recommendation – Leader
Peer group: Large international BI vendors
Consistently outstanding in recommendation
Peer group: Large international BI vendors
12 13 14 15 16 17
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
MS Power BI
Tableau
MicroStrategy
IBM Plan Analytics
MS SSRS
TIBCO Spotfire
Information Builders
MS Excel
SAS Enterprise BI
IBM Cog Analytics
SAP BO BI
Oracle BI
Infor
SAP BEx
Qlik Sense
QlikView
8.27.17.0
6.46.36.36.05.85.8
5.45.0
4.53.4
3.02.4
2.01.0
Qlik SenseQlikView
MicroStrategyIBM Plan Analytics
Information Builders
MS Power BI
Oracle BI
Peer Group Average
Infor
MS SSRS
Tableau
SAS Enterprise BIIBM Cog Analytics
MS Excel
TIBCO Spotfire
SAP BO BI
SAP BEx© BARC
www.bi-survey.com
This KPI measures user satisfaction with the level of vendor support provided for the product.
Vendor support
Qlik in ©2017 BARC - Business Application Research Center, a CXP Group Company 83
Viewpoint
Large international BI vendors are rarely able to match the level of support that smaller local vendors provide. These software manufac-turers have much higher organizational and global complexity to manage. As a large in-ternational BI vendor, Qlik’s improving vendor support rating is a good sign which shows that the vendor is working on its customer focus. For both QlikView and Qlik Sense, Qlik pro-vides good support compared to other large international vendors. Its score of 6.9/10 in this KPI places QlikView in second position in the ‘Large international BI vendors’ peer group.
Vendor supportVendor support – Leader Improved in vendor support
Peer group: Large international BI vendors Peer group: Large international BI vendors
12 13 14 15 16 17
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
SAS Enterprise BI
Qlik Sense
Tableau
MS Power BI
MS SSRS
MicroStrategy
TIBCO Spotfire
Infor
IBM Plan Analytics
SAP BEx
MS Excel
IBM Cog Analytics
Oracle BI
SAP BO BI
Information Builders
QlikView
7.66.96.96.96.8
6.26.05.95.85.75.65.5
4.74.4
3.23.1
2.8
Qlik Sense
QlikView
MicroStrategy
IBM Plan Analytics
Information Builders
MS Power BI
Oracle BI
Peer Group Average
Infor
MS SSRS
Tableau
SAS Enterprise BI
IBM Cog AnalyticsMS Excel
TIBCO Spotfire
SAP BO BI
SAP BEx
© BARCwww.bi-survey.com
The ‘Performance satisfaction’ KPI measures the frequency of complaints about the system’s performance.
The ‘Product satisfaction’ KPI is based on the frequency of problems encountered with the product.
Performance satisfaction &Product satisfaction
Qlik in ©2017 BARC - Business Application Research Center, a CXP Group Company 85
Viewpoint
Performance satisfaction – Leader
Peer group: Large international BI vendors
Product satisfaction – Leader
Peer group: Large international BI vendors
QlikView customers rate the product as a leader in the ‘Large international BI vendors’ peer group. In general, Qlik seems to satisfy its customers more than other large international BI vendors can as both its products receive good feedback compared to their competitors.
Product satisfaction
With QlikView, Qlik ranks as one of the leading large international BI vendors in the ‘Performance sa-tisfaction’ KPI. Its score of 8.5/10 is above The BI Survey average of 7.4/10. This result clearly supports Qlik’s strategy from the very beginning to appeal to business users by providing a flexible and fast solution. QlikView has always been equipped with integrated in-memory storage, which was redesigned with the launch of Qlik Sense. Soon afterwards, QlikView was further developed to support the new QIX engine. Both QlikView and Qlik Sense score well in this KPI, confirming Qlik’s ability to develop software that performs well.
Performance satisfactionViewpoint
9.79.59.3
8.58.38.1
7.87.3
6.96.96.9
6.55.85.8
5.34.1
1.0
Qlik Sense
QlikView
MicroStrategyIBM Plan Analytics
Information Builders
MS Power BI
Oracle BI
Peer Group Average
Infor
MS SSRS
TableauSAS Enterprise BI
IBM Cog Analytics
MS Excel
TIBCO Spotfire
SAP BO BI
SAP BEx© BARC
www.bi-survey.com
6.55.4
5.15.14.9
3.73.53.43.23.1
2.82.8
2.52.3
1.91.11.0
Qlik Sense
QlikView
MicroStrategy
IBM Plan Analytics
Information Builders
MS Power BI
Oracle BI
Peer Group Average
InforMS SSRS
TableauSAS Enterprise BI
IBM Cog Analytics
MS Excel
TIBCO Spotfire
SAP BO BISAP BEx © BARC
www.bi-survey.com
This KPI combines the ‘Price-to-value’, ‘Recommendation’, ‘Vendor support’, ‘Implementer support’ and ‘Product satisfaction’ KPIs.
Customer satisfaction
Qlik in ©2017 BARC - Business Application Research Center, a CXP Group Company 87
Viewpoint
The ‘Customer satisfaction’ KPI aggregates customer feedback from the ‘Price-to-value’, ‘Recommendation’, ‘Vendor support’, ‘Imple-menter support’ and ‘Product satisfaction’ KPIs. QlikView receives very good feedback in most of these categories resulting in a leading rank for ‘Customer satisfaction’ compared to competitors in the ‘Large international BI vendors’ peer group. With a score of 6.6/10, QlikView lies just above the overall BI Survey average of 6.5/10.
Customer satisfactionCustomer satisfaction – Leader
Consistently outstanding in customer satisfaction
Peer group: Large international BI vendors Peer group: Large international BI vendors
12 13 14 15 16 17
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
IBM Plan Analytics
Information Builders
Tableau
MS SSRS
MicroStrategy
MS Excel
TIBCO Spotfire
Infor
SAS Enterprise BI
Oracle BI
IBM Cog Analytics
SAP BO BI
SAP BEx
Qlik Sense
MS Power BI
QlikView
7.27.1
6.66.26.05.95.7
5.45.14.94.94.74.6
3.33.2
2.92.8
Qlik Sense
QlikView
MicroStrategy
IBM Plan AnalyticsInformation Builders
MS Power BI
Oracle BI
Peer Group Average
Infor
MS SSRSTableau
SAS Enterprise BI
IBM Cog Analytics
MS ExcelTIBCO Spotfire
SAP BO BISAP BEx
© BARCwww.bi-survey.com
This KPI is based on how often the product was chosen for its flexibility, and on the frequency of complaints about user flexibility post-implementation.
Flexibility for users
Qlik in ©2017 BARC - Business Application Research Center, a CXP Group Company 89
Viewpoint
Flexibility is the third most popular reason for buying QlikView, cited by 44 percent of survey respondents. Once QlikView projects go live, users seem to have few complaints about flexibility so the product ranks as a leader in the ‘Large international BI vendors’ and ‘Dashboarding-focused products’ peer groups. Its score of 7.0/10 comfortably exceeds The BI Survey average of 5.7/10.
Flexibility for users – Leader Flexibility for users – Leader
Peer group: Dashboarding-focused products Peer group: Large international BI vendorsFlexibility for users
9.58.78.7
8.47.5
7.06.6
6.15.95.95.85.65.4
5.14.84.64.44.3
4.13.7
Domo
QlikView
TARGIT
Pyramid Analytics
Dimensional Insight
Sisense
ChartioZoho Reports
MS Power BI
BOARD
Cubeware
Peer Group Average
Longview Analytics
DigDash
Dundas
Entrinsik
Tableau
TIBCO Spotfire
CXO-Cockpit
SAP BO Design St.
© BARCwww.bi-survey.com
8.78.2
7.87.0
6.66.4
6.05.4
4.84.13.93.7
3.22.11.9
1.31.2
Qlik SenseQlikView
MicroStrategy
IBM Plan AnalyticsInformation Builders
MS Power BIOracle BI
Peer Group Average
Infor
MS SSRS
Tableau
SAS Enterprise BI
IBM Cog Analytics
MS Excel
TIBCO Spotfire
SAP BO BI
SAP BEx© BARC
www.bi-survey.com
This KPI is based on how often the product was chosen for its ease of use, and on the level of complaints about ease of use post-implementation.
Ease of use
Qlik in ©2017 BARC - Business Application Research Center, a CXP Group Company 91
Viewpoint
Ease of use for report recipients and report designers are the number four and five most common reasons why QlikView is purchased. The product has been ranked as a leader in the ‘Large international BI vendors’ peer group for the last four years. This result shows that QlikView customers have fewer complaints about the software’s ease of use than users of other products from large international BI vendors. It also endorses Qlik’s hard work on improving this facet of its product and its appeal to business users. Qlik continues to in-vest in this area, especially with the Qlik Sense product.
Ease of useEase of use – Leader
Peer group: Large international BI vendors
Consistently outstanding in ease of use
Peer group: Large international BI vendors
14 15 16 17
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
TIBCO Spotfire
Qlik Sense
MS Excel
SAP BO BI
Infor
MS SSRS
Information Builders
IBM Plan Analytics
MicroStrategy
Oracle BI
IBM Cog Analytics
SAS Enterprise BI
SAP BEx
Tableau
MS Power BI
QlikView
7.16.06.05.85.85.7
4.94.84.74.74.54.44.34.2
3.02.3
1.0
Qlik Sense
QlikView
MicroStrategyIBM Plan Analytics
Information Builders
MS Power BI
Oracle BI
Peer Group Average
InforMS SSRS
Tableau
SAS Enterprise BIIBM Cog Analytics
MS Excel
TIBCO Spotfire
SAP BO BI
SAP BEx© BARC
www.bi-survey.com
This KPI is based on how quickly queries respond (adjusted by data volume).
Query performance
Qlik in ©2017 BARC - Business Application Research Center, a CXP Group Company 93
Viewpoint
QlikView is among the leaders in all of its peer groups for query performance. This KPI is based on how quickly queries respond, and is adjusted by data volume. A score of 6.6/10 compares impressively with The BI Survey average of 5.2/10. This result and QlikView’s strong showing in the ‘Performance satisfaction’ both reflect the fact that the vendor views strong performance as a crucial element of its offering and one that requires ongoing investment. Business users tend to be impatient about software performance and it is often a tough task to satisfy them. Above-average feedback in this KPI is a good indication that Qlik is staying on the right side of its customers with its performance.
Query performance – Leader
Peer group: Data discovery-focused products
Query performance – Leader Query performance – Leader
Peer group: Dashboarding-focused products Peer group: Large international BI vendorsQuery performance
10.09.8
7.86.66.46.3
5.85.75.55.45.25.04.84.7
4.44.2
3.73.6
2.01.2
DomoQlikView
TARGIT
Pyramid Analytics
Dimensional Insight
SisenseChartio
Zoho Reports
MS Power BI
BOARD
CubewarePeer Group Average
Longview Analytics
DigDash
Dundas
Entrinsik
Tableau
TIBCO SpotfireCXO-Cockpit
SAP BO Design St.
© BARCwww.bi-survey.com
6.96.76.6
6.15.8
5.45.2
4.74.4
3.73.6
Phocas
Qlik Sense
QlikView
Yellowfin
Sisense
MS Power BIPeer Group Average
Envision
Dundas
Tableau
TIBCO Spotfire
© BARCwww.bi-survey.com
7.06.9
6.66.46.25.95.8
5.24.8
4.34.03.93.7
3.43.2
2.62.4
Qlik SenseQlikView
MicroStrategy
IBM Plan Analytics
Information Builders
MS Power BI
Oracle BI
Peer Group AverageInfor
MS SSRS
Tableau
SAS Enterprise BI
IBM Cog Analytics
MS Excel
TIBCO Spotfire
SAP BO BI
SAP BEx
© BARCwww.bi-survey.com
Qlik in ©2017 BARC - Business Application Research Center, a CXP Group Company 94
Query performanceConsistently high ratings in query performance
Peer group: Dashboarding-focused products
Consistently high ratings in query performance
Peer group: Large international BI vendors
11 12 13 14 15 16 17
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
17.
18.
19.
Domo
TARGIT
Dimensional Insight
TIBCO Spotfire
CXO-Cockpit
Cubeware
MS Power BI
DigDash
BOARD
Dundas
Zoho Reports
SAP BO Design St.
Tableau
Sisense
Chartio
Entrinsik
Pyramid Analytics
Longview Analytics
QlikView
11 12 13 14 15 16 17
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
MS SSRS
IBM Plan Analytics
Oracle BI
TIBCO Spotfire
MS Power BI
Infor
SAP BEx
MicroStrategy
Tableau
MS Excel
SAS Enterprise BI
SAP BO BI
IBM Cog Analytics
Information Builders
Qlik Sense
QlikView
The ‘Customer experience’ KPI combines the ‘Ease of use’, ‘Self-service’, ‘Performance satisfaction’, ‘Flexibility for users’, ‘Data volume’, ‘Query performance’ and ‘Sales experience‘ KPIs.
The ‘Innovation’ KPI combines the ‘Embedded BI‘, ‘Cloud BI’, ‘Visual analysis‘, ‘Mobile BI’, ‘Operational BI‘, ‘Location intelligence‘ and ‘Visual design standards’ KPIs to measure the product’s level of innovation.
Customer experience &Innovation
Qlik in ©2017 BARC - Business Application Research Center, a CXP Group Company 96
Viewpoint
Customer experience – Leader
Peer group: Large international BI vendors
Innovation – Leader
Peer group: Large international BI vendors
Qlik is seen as an innovator in the BI market, especially now with its Qlik Sense product, which achie-ves an excellent ranking in the ‘Large international BI vendors’ peer group. Most of the recent enhan-cements to QlikView have been in its technical development. Nevertheless, a leading rank for QlikView among its large international competitors confirms Qlik’s strong focus on remaining an innovative vendor. Customers seem not to have lost this perception.
Innovation
Compared to other large international BI vendors, Qlik achieves good results in several KPIs such as ‘Ease of use’, ‘Flexibility for users’ and ‘Query performance’ with its QlikView product. All these results have a positive bearing on QlikView’s above-average score of 6.5/10 in the aggregated ‘Customer experience’ KPI. Indeed, QlikView achieves a leading rank in the ‘Large international BI vendors’ peer group in this KPI.
Customer experienceViewpoint
7.87.06.9
6.56.26.15.95.95.75.65.35.35.2
4.54.3
4.02.9
Qlik Sense
QlikViewMicroStrategy
IBM Plan Analytics
Information Builders
MS Power BI
Oracle BI
Peer Group Average
Infor
MS SSRS
Tableau
SAS Enterprise BI
IBM Cog Analytics
MS Excel
TIBCO Spotfire
SAP BO BI
SAP BEx© BARC
www.bi-survey.com6.76.4
6.15.9
5.65.65.5
4.84.7
4.34.3
3.93.83.7
2.92.82.7
Qlik Sense
QlikViewMicroStrategy
IBM Plan Analytics
Information Builders
MS Power BI
Oracle BI
Peer Group Average
Infor
MS SSRS
Tableau
SAS Enterprise BI
IBM Cog Analytics
MS Excel
TIBCO Spotfire
SAP BO BI
SAP BEx © BARCwww.bi-survey.com
The ‘Mobile BI’ KPI is based on how many survey respondents currently use their BI tool on a mobile device.
The ‘Operational BI’ KPI is based on how many sites currently use real-time data from transactional systems with their BI tool.
Mobile BI &Operational BI
Qlik in ©2017 BARC - Business Application Research Center, a CXP Group Company 98
Viewpoint
Mobile BI – Leader
Peer group: Large international BI vendors
Operational BI – Leader
Peer group: Large international BI vendors
QlikView ranks as one of the leading products in the ‘Large international BI vendors’ peer group for its level of use in operational BI scenarios. Operational use cases have always been a particular strength of QlikView. A huge number of Qlik partners provide predefined QlikView applications for different operational data sources such as Microsoft Dynamics. As our general product usage data shows, Qlik-View is particularly suitable for creating interactive applications tailored to users’ needs. Qlik, together with its partners and customers, have used this strength to create individualized operational applica-tions to support users’ day-to-day work.
Operational BI
QlikView is among the leaders for ‘Mobile BI’ in the ‘Large international BI vendors’ peer group. Scoring 5.6/10, QlikView is rated above average (4.4/10) in this category. QlikView is equipped with an HTML5 mobile client for accessing applications from Apple iOS and Android devices, and a native iOS app for iPad that wraps the HTML5 mobile client (a so-called hybrid app). This app enables users to create views of data to take offline. Qlik Sense also scores well in this KPI, underlining the vendor’s strong commitment to innovation in areas such as mobile BI.
Mobile BIViewpoint
8.77.4
7.15.65.5
4.44.14.14.0
3.43.02.9
2.32.22.01.9
1.0
Qlik Sense
QlikViewMicroStrategy
IBM Plan Analytics
Information Builders
MS Power BI
Oracle BI
Peer Group Average
Infor
MS SSRS
Tableau
SAS Enterprise BI
IBM Cog Analytics
MS Excel
TIBCO SpotfireSAP BO BI
SAP BEx
© BARCwww.bi-survey.com
9.48.17.9
6.46.05.8
5.15.04.84.6
4.04.03.9
3.02.9
2.02.0
Qlik Sense
QlikView
MicroStrategy
IBM Plan Analytics
Information Builders
MS Power BI
Oracle BI
Peer Group Average
Infor
MS SSRS
Tableau
SAS Enterprise BI
IBM Cog AnalyticsMS Excel
TIBCO Spotfire
SAP BO BI
SAP BEx © BARCwww.bi-survey.com
This KPI is based on how many sites currently use visual design standards with their BI tool.
Visual design standards
Qlik in ©2017 BARC - Business Application Research Center, a CXP Group Company 100
Viewpoint
QlikView ranks second in the ’Data discovery-focused products’ peer group and third in the ‘Large interna-tional BI vendors’ peer group for supporting visual design standards. Compared to other data discovery-fo-cused products, QlikView has received consistently strong results for visual design standards over the last four years. Qlik’s partners in particular have invested heavily in providing QlikView applications which standardize layout and format to support an enterprise-wide notation concept for information consumption.
Consistently outstanding in visual design standards
Peer group: Data discovery-focused products
Visual design standards – Leader Visual design standards – Leader
Peer group: Large international BI vendors Peer group: Data discovery-focused productsVisual design standards
14 15 16 17
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
Qlik Sense
TIBCO Spotfire
MS Power BI
Dundas
Envision
Sisense
Yellowfin
Phocas
Tableau
QlikView
6.65.55.3
5.04.64.6
4.23.7
3.32.7
1.0Phocas
Qlik SenseQlikView
YellowfinSisense
MS Power BI
Peer Group AverageEnvision
Dundas
Tableau
TIBCO Spotfire
© BARCwww.bi-survey.com
6.76.6
5.55.45.3
5.04.94.94.74.64.54.54.34.14.1
2.82.5
Qlik Sense
QlikView
MicroStrategy
IBM Plan Analytics
Information Builders
MS Power BI
Oracle BI
Peer Group Average
Infor
MS SSRS
Tableau
SAS Enterprise BIIBM Cog Analytics
MS Excel
TIBCO Spotfire
SAP BO BI
SAP BEx
© BARCwww.bi-survey.com
This KPI is based on how many sites currently perform visual analysis with their BI tool.
Visual analysis
Qlik in ©2017 BARC - Business Application Research Center, a CXP Group Company 102
Viewpoint
QlikView is among the leaders in all of its peer groups in the ‘Visual analysis’ KPI. Qlik has always focused on the creation of visually appealing and interactive solutions for business users. QlikView applications of-fer good, interactive support for navigation in data. We know of many consumers of such applications who claim to analyze and ‘only navigate’ the data, and do not feel restricted by the predefined environment. This project knowledge is backed up with outstanding results for ‘Visual analysis’ in The BI Survey this year.
Visual analysis – Leader
Peer group: Data discovery-focused products
Visual analysis – Leader Visual analysis – Leader
Peer group: Dashboarding-focused products Peer group: Large international BI vendorsVisual analysis
10.08.98.88.88.68.68.48.38.2
7.87.57.57.57.47.3
6.26.1
5.24.9
4.6
DomoQlikView
TARGIT
Pyramid Analytics
Dimensional Insight
Sisense
Chartio
Zoho Reports
MS Power BI
BOARD
Cubeware
Peer Group Average
Longview Analytics
DigDash
Dundas
Entrinsik
Tableau
TIBCO Spotfire
CXO-Cockpit
SAP BO Design St. © BARCwww.bi-survey.com
8.98.88.68.6
8.37.8
7.57.4
6.96.76.6
Phocas
Qlik SenseQlikView
Yellowfin
Sisense
MS Power BIPeer Group Average
Envision
DundasTableau
TIBCO Spotfire
© BARCwww.bi-survey.com
8.98.68.6
8.37.47.4
6.66.05.85.75.6
5.24.54.3
3.02.72.6
Qlik SenseQlikView
MicroStrategy
IBM Plan Analytics
Information Builders
MS Power BI
Oracle BI
Peer Group Average
Infor
MS SSRS
Tableau
SAS Enterprise BIIBM Cog Analytics
MS Excel
TIBCO Spotfire
SAP BO BISAP BEx © BARC
www.bi-survey.com
Mobile BI
This KPI combines the ‘Ease of use’, ‘Self-service’, ‘Performance satisfaction’, ‘Flexibility for the user’ and ‘Recommendation‘ KPIs.This KPI is based on how many sites currently perform spatial/location ana-lysis with their BI tool.
Location intelligence
Qlik in ©2017 BARC - Business Application Research Center, a CXP Group Company 104
Location intelligence – Leader
Peer group: Dashboarding-focused products
QlikView is used for location intelligence more often than most other dashboarding-focused pro-ducts. The solution provides support for geo-analysis mainly via integration with numerous third party add-ons and custom integrations using QlikView APIs. Several Qlik partners have developed popular solutions to address various aspects of location intelligence. However, Qlik decided it wanted to offer more sophisticated geo-analysis support itself and so acquired its Swedish partner Idevio in 2017. The IdevioMaps product is now called Qlik GeoAnalytics and is available as an add-on module to QlikView. We expect this to improve QlikView’s rating for this KPI in the future.
Location intelligence Viewpoint
10.08.3
6.96.46.3
5.65.45.2
4.84.64.34.24.2
2.82.62.62.4
2.01.6
1.0
DomoQlikView
TARGIT
Pyramid Analytics
Dimensional Insight
Sisense
Chartio
Zoho Reports
MS Power BI
BOARDCubeware
Peer Group Average
Longview Analytics
DigDash
Dundas
Entrinsik
TableauTIBCO Spotfire
CXO-Cockpit
SAP BO Design St.
© BARCwww.bi-survey.com
This KPI is based on whether respondents considered purchasing the pro-duct.
Considered for purchase
Qlik in ©2017 BARC - Business Application Research Center, a CXP Group Company 106
Viewpoint
QlikView scores a perfect 10/10 in the ‘Considered for purchase’ KPI, continuing a five-year run of topping all its peer groups in this category. Even Qlik Sense, which was only launched in 2014, is catching up with a score of 9.0/10 this year. These results underline the strength of Qlik’s brand and its continuing ability to appeal to customers. In general, Qlik is an innovative vendor and it seems to have struck a good balance between being a large international BI and analytics vendor and retaining its customer focus in the manner of a younger, smaller software company.
Considered for purchase – Top-ranked
Peer group: Data discovery-focused products
Considered for purchase – Top-ranked Considered for purchase – Top-ranked
Peer group: Dashboarding-focused products Peer group: Large international BI vendors
1. 1.
1.
Considered for purchase
10.09.9
9.45.9
4.34.0
3.73.7
2.72.42.42.32.11.91.81.71.6
1.31.21.0
Domo
QlikView
TARGIT
Pyramid Analytics
Dimensional Insight
Sisense
Chartio
Zoho Reports
MS Power BI
BOARDCubeware
Peer Group Average
Longview Analytics
DigDash
Dundas
Entrinsik
Tableau
TIBCO Spotfire
CXO-Cockpit
SAP BO Design St.
© BARCwww.bi-survey.com
10.09.9
9.49.0
5.13.7
2.42.32.1
1.21.2Phocas
Qlik Sense
QlikView
YellowfinSisense
MS Power BI
Peer Group Average
EnvisionDundas
Tableau
TIBCO Spotfire
© BARCwww.bi-survey.com
10.09.9
9.59.49.39.39.29.08.98.9
7.87.6
6.94.3
3.73.5
2.7
Qlik Sense
QlikView
MicroStrategyIBM Plan Analytics
Information Builders
MS Power BI
Oracle BIPeer Group Average
Infor
MS SSRS
Tableau
SAS Enterprise BI
IBM Cog Analytics
MS Excel
TIBCO Spotfire
SAP BO BI
SAP BEx
© BARCwww.bi-survey.com
Qlik in ©2017 BARC - Business Application Research Center, a CXP Group Company 107
Considered for purchaseConsistently top-ranked in considered for purchase
Consistently top-ranked in considered for purchase
Peer group: Dashboarding-focused products
Peer group: Data discovery-focused products
Consistently top-ranked in considered for purchase
Peer group: Large international BI vendors
13 14 15 16 17
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
17.
18.
19.
MS Power BI
SAP BO Design St.
BOARD
Cubeware
TIBCO Spotfire
Domo
Longview Analytics
Sisense
Pyramid Analytics
Dundas
Zoho Reports
TARGIT
Chartio
Entrinsik
CXO-Cockpit
DigDash
Dimensional Insight
Tableau
QlikView
13 14 15 16 17
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
Tableau
MS Power BI
Qlik Sense
TIBCO Spotfire
Sisense
Yellowfin
Dundas
Envision
Phocas
QlikView
13 14 15 16 17
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
Tableau
MS Excel
MS Power BI
SAP BO BI
IBM Cog Analytics
MS SSRS
Qlik Sense
SAP BEx
MicroStrategy
IBM Plan Analytics
Oracle BI
SAS Enterprise BI
TIBCO Spotfire
Infor
Information Builders
QlikView
This KPI combines the ‘Considered for purchase’ and ‘Competitive win rate’ KPIs.
Competitiveness
Qlik in ©2017 BARC - Business Application Research Center, a CXP Group Company 109
Viewpoint
QlikView’s excellent result in the ‘Considered for purchase’ KPI contributes largely to its leading position in the ‘Dashboarding-focused products’ and ‘Data discovery-focused products’ peer groups for the ‘Com-petitiveness’ KPI. Its score is above this year’s BI Survey average and underlines the strength of the Qlik brand as well as the high level of interest in evaluating the software to find out whether it fulfils customers’ requirements.
Competitiveness – Leader Competitiveness – Leader
Peer group: Dashboarding-focused products Peer group: Data discovery-focused productsCompetitiveness
6.66.05.85.85.85.5
5.15.04.9
4.34.04.0
3.73.6
3.33.2
2.82.8
2.51.7Domo
QlikView
TARGIT
Pyramid Analytics
Dimensional Insight
Sisense
ChartioZoho Reports
MS Power BI
BOARD
Cubeware
Peer Group Average
Longview Analytics
DigDash
Dundas
Entrinsik
Tableau
TIBCO Spotfire
CXO-Cockpit
SAP BO Design St.
© BARCwww.bi-survey.com
6.05.8
5.55.1
4.64.14.0
2.82.8
2.51.9
Phocas
Qlik SenseQlikView
YellowfinSisense
MS Power BI
Peer Group Average
Envision
Dundas
Tableau
TIBCO Spotfire © BARCwww.bi-survey.com
Qlik in ©2017 BARC - Business Application Research Center, a CXP Group Company 110
The BARC BI Trend Monitor 2017 reflects on the trends currently driving the BI and data management market from a users’ perspective. We asked close to 2,800 users, consul-tants and vendors for their views on the most important BI trends.
Other Surveys
‘BI and Data Management in the Cloud‘: A BARC and Eckerson Group study on current attitu-des, issues and trends relating to the use of BI and DM techno-logies in the cloud. Download here.
The Planning Survey 17 is the world’s largest survey of plan-ning software users. Based on a sample of over 1,600 responses, it offers an unsurpassed level of user feedback on 18 leading planning products. Find out more at www.bi-survey.com
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BI Trend Monitor 2017The world‘s largest survey on BI trends
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