the breadcrumbs story
DESCRIPTION
www.breadcrumbsqa.com This is our story. We used to work at Epic.We realized that the most important knowledge in the company was kept in the brains of their most tenured employees. New employees spent their first two years making the same mistakes their predecessors made. You had to know who to ask to get the information you need. That's why we created Breadcrumbs: A simple platform to ask questions, and get the answers you need. We launched a similar platform on Epic’s intranet and told 80 new-hires in March 2012. The platform was never sanctioned or officially communicated. The new-hires used it to answer their questions. They started bringing in their teams and managers. In less than a year, 6,300 Epic employees used the system to get answers to their questions. (Remember, Epic only has around 7,000 employees.) We saw a 1:4 question to answer ratio That means users got a larger answer set and more discussion on their questions On average, users see about 5 pages/visit and spend almost 5 minutes on the site per visit. These are colleagues helping eachother across various roles and divisions of the company improving integrated knowledge and breaking down barriers. We have good news. Breadcrumbs is now available to all of Health IT. Our vision is to connect Health IT and foster collaboration and community. Try it today. You’ll be pleasantly surprised. BreadcrumbsQA.comTRANSCRIPT
for your Health IT questions and answers.
This is our story.
(…these slides are meant for reading.)
We used to work at
We realized that the most important knowledge in the company was kept in the brains of their most tenured employees.
New employees spent their first two years making the same mistakes their predecessors made.
“It feels like you’re reinventing the wheel.” – Epic Employee, year 2
You had to know who to ask to get the information you need.
That’s why we created
A simple platform to ask questions, and get the answers you need.
Ask a question.
Topics ensure that subject
matter experts are notified.
Users vote on questions and
answers. The best float to the top.
information is logged in a searchable
database: a user-generated knowledge management system.
Users earn reputation points
called “crumbs” for using the site appropriately.
These points are a measure of
knoweldge in a given area.
We launched a similar platform on Epic’s intranet and told 80 new-hires in March 2012.
The platform was never sanctioned or officially communicated.
The new-hires used it to answer their questions.
They started bringing in their teams and managers.
usage: In less than a year, 6,300 Epic employees used the system to get answers to their questions. (Remember, Epic only has around 7,000 employees.)
Q:A We saw a 1:4 question to answer ratio
That means users got a larger answer set and more discussion on their questions
5&5: On average, users see about 5 pages/visit and spend almost 5 minutes on the site per visit.
These are colleagues helping eachother across various roles and divisions of the company improving integrated knowledge and breaking down silos of information.
By opening up this dialog, associates are able to turn
knowledge into a strategic asset and feel a real sense of
innovation and contribution.
We have good news.
Breadcrumbs is available for your organization.
