The Business Advantages of Inbound Telephone Numbers

Improve Your Telecoms Infrastructure • To streamline processes and make your business more efficient, your

telecoms infrastructure needs to be as strong as possible.

• Effective communication between an organisation and its customers is hugely important in determining the success of any business.

• Therefore to improve your existing setup, an inbound telephone number can be an extremely powerful tool.

Defining Inbound

• An inbound number is a geographic or non-geographic telephone number that a business has purchased to allow external contacts to get in touch with them

• This number has a range of special and individual features that can be used to enhance communication between a business and their customers and clients

A Simple Solution

Inbound telephone numbers are:

• Cost-effective• Easy to install & manage• Great marketing tools

External contacts can begin using your inbound telephone number as soon as initial setup is complete, without any delays.

The Problem Businesses:

• Can struggle to manage high inbound call volumes on a daily basis• Need the right amount of staff to handle incoming calls• Can stretch resources - resulting in missed business opportunities

Customers and clients:

• Can become frustrated if their call is not being dealt with appropriately• May decide to contact one of your competitors as a result of their

frustrations

The Solution:

• Enter Inbound Telephone Numbers...

Business Benefits Inbound telephone numbers offer businesses a multitude of benefits:

Reroute calls

• If you experience high call volumes or your office is forced to close, calls can be rerouted to alternative site locations and devices without delays

• By rerouting callers to the correct department, calls will be handled by those with the relevant knowledge and skill set

Business Benefits Create a national presence

• An inbound non-geographic number gives you the ability to appear as though you are operating on a national scale regardless of where your business is based

• External contacts only need to remember one main telephone number for multiple site locations

• Examples of non-geographic numbers include those starting with 03, 0800, and 0844

Business Benefits

Create a geographic presence

• In contrast, you may wish to use geographic inbound numbers to portray a local presence

• Customers may associate trust with your business if they recognise the area code of your phone number before they decide to get in touch

• Geographic telephone numbers start with 01 or 02

Business Benefits Call recording

• Inbound numbers that allow for call recording functionality ensure that you can keep a secure record of all of incoming calls

• As these calls can be accessed at a later date they are ideal for checking previous agreements and proving what’s been said during inbound calls

Business Benefits

Free up on-site resources

• With call data securely stored in the Cloud, your business can free up on-site resources

• Lack of space in the Cloud won’t be an issue, as this advanced form of technology has unlimited storage capabilities

Business Benefits

View call statistics

• Viewing call statistics will allow you to see how many calls you have received, the busiest times of the day, and which departments are taking the most calls

• These insights allow you to amend your telecoms infrastructure and staffing patterns accordingly in order to handle all inbound calls more efficiently

Business Benefits

Easy to setup

• It’s easy to establish an inbound number and incorporate it as part of your current telecoms system

• Your business won’t experience any downtime during this process

• With a new inbound number in operation you’ll have a more efficient telecoms model in place

Business Benefits

Cost-effective

• Inbound numbers function seamlessly alongside your existing telecoms system and have low setup costs

• Therefore, you won’t need to spend out on overhauling old systems or installing costly new hardware

Business Benefits

Improve customer service

• As customers and clients can get through to you without disruptions, you can aim to improve levels of service as a result

• With customers also reaching the correct point of contact and a reduction in call holding times, customer service levels will improve all-round

Business Benefits

Disaster recovery

• During a disaster, such as a storm, flood or fire, which prevent staff getting to the office, an inbound number will allow you to remotely reroute calls to alternative locations

• Communication can continue at all times without any downtime and external contacts won’t even realise there are any on-site issues

• Bullet proof your business for the future

Setting up an inbound number

• If you are interested in setting up an inbound number, contact a reliable telecoms supplier to discuss your options first.

• This is the best way to ensure that you acquire an inbound number that’s capable of matching the demands of your business.

Reality Telecom

Reality Telecom is a leading provider of inbound numbers solutions for businesses. The company has developed innovative & cost effective services for businesses which are simple to setup and use and do not require any special equipment.

Contact us today:

Website: www.realitytelecom.comEmail: info@realitytelecom.com

Image Sources• Home slide image http://

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