the business case for desktop virtualization · 2012-07-20 · business case for desktop...
TRANSCRIPT
The Business Case for Desktop VirtualizationI N F O R M AT I O N G U I D E
2BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
IntroductionThe end user computing landscape is evolving from an environment based primarily on personal computers running Windows applications to an environment where users
bullMovebetweenendpointdevicesduringtheworkday(desktopcomputerslaptopstabletsandcellphones)
bullExpecttobeabletostayconnectedtotheirprofessionalandpersonalnetworksviamobileelectronicdevices
bullWanttheirdatatobeavailablefromanyoftheirdevices
bullWanttheirapplicationstobeavailablefromanydeviceTheseapplicationsincludenotonlylegacyWindowsapplicationsbutalsowebapplicationsSaaSapplicationsandserver-basedapplications
Inthismobileuser-anddevice-centricenvironmentITmustprotectdatasecurityandcontroluseraccesstodataatthesametimeasitmanagestherangeofapplicationsanddevicesforallusersThesingleoperatingsystemandsingledeviceperuserisamodelofthepastVMwareoffersanendusercomputingsolutionthatmeetsthechallengesofprovidingforamobileworkforcewithoutcompromising ITcontrolortheoperationalefficienciesofexistingmanagementprocessesVMwareproductsincorporatetheneedsofbothITandendusers
Why Choose VMware View Are You Considering Virtual Desktops
Video Building the Platform for the Post-PC Era VittorioViarengoVice-PresidentofDesktopProductMarketingatVMwaregivesanoverviewoftheVMwareEndUserComputingvisionforthejourneytothecloud
3BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
Figure 1VMwareEndUserComputingJourneytotheCloud
InthisdiagramoftheVMwareEndUserComputingjourneytothecloudendusershavesecureuniversalaccessviatheirchosendevicestotheirdesktopsapplicationsanddatainthecloudAuniversalservicesbrokerconnectsuserstothiscloudwithpoliciesthatcontrolaccessandprotectdata
AtVMworld2011VMwareannouncedthisvisionforthepost-PCeraThevisionrecognizestheneedtodeliverlegacyWindowsandenterpriseclientserverapplicationsalongsidenewerapplicationtechnologies
Why Choose VMware View Are You Considering Virtual Desktops
Horizon Mobile
Zimbra
Strides
Socialcast
SlideRocket
Horizon Application
Manager
View
ThinApp
Project AppBlast
Project Octopus
4BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
VMwarehasaproductforeachofthestepsoftheEndUserComputingjourneytothecloudSomeoftheseproductsarepartoftheVMwareproductsetalreadyandothersareunderdevelopmentFollowingarethespecificVMwareproducts
bullVMware View Virtualdesktopsasamanagedservice
bull VMware ThinApp Virtual applications as a managed service
bull Project AppBlastHTML5-baseddeliveryoflegacyapplicationsviaawebbrowser
bullProject OctopusSecuredatashareandsync
bullHorizon Application Manager Nowpolicy-basedmanagementofapplications(SaaSwebapplicationsThinAppvirtualizedWindowsapplicationsandenterpriseapplications)Soonpolicy-basedmanagementofallpublicandprivatecloudservices(desktopsapplicationsanddata)
bullHorizon MobileAsecuremanagedandpolicy-drivenvirtualsmartphoneforworkisolatedandprotectedinsideapersonalsmartphone
Cloud-basedsocialcollaborativeapplicationsdesignedformobility
bullZimbra Open-sourceemailandcollaboration
bullStridesSocialtaskmanagement
bullSocialcastEnterprisesocialnetworking
bullSlideRocket Online presentation software
Why Choose VMware View Are You Considering Virtual Desktops
5BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
ThefirststepinthejourneytothecloudistointegrateVMwareViewandThinAppintoyourdatacenterViewisthebrokerbetweenendusersandthecloudofdesktopsapplicationsanddata
Figure 2 TheFirstStepintheEndUserComputingJourneytotheCloud
Why Choose VMware View Are You Considering Virtual Desktops
View Broker
View
ThinApp
Video VMware View 50 and End-User ComputingChrisYoungformerVice-PresidentandGeneralManagerEndUserComputingVMwarediscusseshowthenewversionofVMwareViewmeetstheneedsofITandendusers
6BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
Why Choose VMware ViewVMwarersquosjourneytothecloudforEndUserComputingsatisfiestheneedsofbothITand end users
bullITisconcernedwithsecuritycomplianceandefficiencyofthedesktopandneedstomanageandsetpoliciesforusersapplicationsanddata
bullEndusersinlocalandremoteofficesandworkingfromhomeorwhiletravelingrequireaccessto their data and applications from a large variety of mobile devices
Builtontheindustry-leadingvirtualizationplatformVMwarevSpheretradeVMware View enables youtodelivervirtualdesktopstoanydevicewithallthebenefitsofcentralizedenterprisedesktopmanagementYoucandeploydesktopinstancesrapidlyfromsecuredatacenterstofacilitatehighavailabilityanddisasterrecoveryprotecttheintegrityofenterpriseinformationandremovedatafromlocaldevicesthataresusceptibletotheftorloss
The key benefits of VMware Viewtokeepinmindare
bullThepoweroftheunderlyingVMwareinfrastructurevSpherewithallofitsfunctionality
bullEaseofsetupandmanagementonemanagementconsole
bullPCoIPremotedesktopprotocoloptimizedoutoftheboxtogiveyouhighperformanceoveraLANorWANwithautomaticadjustmenttonetworkspeedandlatency
bullIntegrateduserprofilemanagementsystem(ViewPersonaManagement)
bullApplicationvirtualizationsoftware(ThinApp)
bullOffloadingofantivirusprotectiontoavirtualappliance(vShieldEndpoint)
bullManagementoflinked-clonedesktopimages(ViewComposer)
bullAccesstoViewdesktopsfromallpopularmobiledevicesWindowsandMaclaptopsAndroidtabletsandiPads
ByincludingVMwarersquosapplicationvirtualizationsoftwareThinAppwithyourViewimplementationyounotonlyeliminatetypicalapplicationcompatibilityissuesbutalsodeliveramorereliablecomputingenvironmentAsanaddedbonusViewandThinApparecompatiblewithyourexistingautomateddistributiontechnologiesforapplicationandpatchdeployment
ldquoUnderstandingthatourclinical delivery teams are one of the most mobile setofusersIknewwehadtolookoutsidethetraditionaldesktopdeliverymethodHavingtheabilityforyourdesktopto securely follow you anywherewhileprovidinganuncompromiseddesktopexperiencewasacrucialrequirementinmakingthedecisiontogowithVMwareViewWhencostsavingisanoutcomethatmakesmydecisioneveneasierrdquo
ndashTrevorDerkatzCIO PrairieNorthHealthRegionSaskatchewanCanada
Why Choose VMware View Are You Considering Virtual Desktops
7BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
Are You Considering Virtual DesktopsThispaperisforbusinessdecision-makerswhoarecurrentlyconsideringavirtualdesktopimplementationsotheycancontinuetheirjourneytothecloudThefocusisontimeyoucansaveindesktopadministrationbydeployingaVMwareViewsolutionStafftimesavedindesktopmanagementcanbeappliedtootherprojectsonyourroadmap
WhenistherighttimetotakethevirtualdesktopstepManyorganizationsfindthatinsteadofrefreshingobsoletephysicalcomputerswithnewdesktopcomputerstheycaninsteaddivertfundstoavirtualdesktopimplementationLegacyhardwarecanberepurposedasclientdevicesoryoucanpurchaselessexpensivethinclientsTheremainingfundscanbedevotedtothevirtualdesktopimplementation
The Numbers
Return on investment IDC(Table2)founda367medianfive-yearreturnoninvestment(ROI)withaVMwareViewimplementationThepaybackperiodthepointatwhichdollarsinvestedwereequaltodollarssavedwas561monthsfollowingdeployment
Cost of infrastructure and laborThecostofinfrastructureandlaborforaVMwareViewimplementationis50ofthecostforaphysicalPCimplementation(IDCFigure3)(Thisistheaveragecostoverafive-yearperiodandincludesuserdeviceshardwareandsoftwareinfrastructureandlabor)
Labor costsWiththeinfrastructurecostseliminatedfromtheequationlaborcostsarereducedbyapproximately57peruserperyearwithaVMwareViewvirtualdesktopimplementationcomparedtophysicaldesktops(IDCTable1)Thispaperfocuseson thelaborsavedwithaVMwareViewimplementation
Video Seattle UniversitySeattleUniversitymovedtoaVMwareViewvirtualdesktopsolutioninsteadofreplacingobsoletephysicaldesktopcomputersTheITdepartmentrepurposedlegacyhardwareasViewClientsInadditiontheyprovidedstudentswiththeabilitytoaccesstheirdataandapplicationsfromtheirowndevicesfromwherevertheyare
ldquoWewantedtofindasolutionthatdidnrsquotrequireustostayonthatthree-yearrefreshcycletokeepupwithstudent technologies and student application needshellipwewereabletotakeallofthe money that we would use fordesktopsandapplythemtowardsaserverandVMwareViewinfrastructureWewereable to continue using our old hardware and really prolong thelifeofthathardwarerdquo
ndashMattByersSystemsAdministratorSunGardHigherEducationatSeattleUniversitySeattleWashington
Why Choose VMware View Are You Considering Virtual Desktops
8BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
ThisdiscussionoutlinesthechallengesincurrentdesktopmanagementprocessesandthendescribeshowaViewimplementationcanchangetheseprocessesandsavetimeTheserecommendationsarebasedonVMwarebestpracticesandontheexperiencesinsuccessfulcustomerdeploymentsofView
WewillfrequentlyreferinthispapertoastudycarriedoutbyIDCQuantifying the Business Value of VMware ViewThisstudyfocusedonasetofVMwareViewcustomerswhohavereapedthefinancialbenefitsofaViewvirtualdesktopimplementation
TotalhoursspentperdesktopinatraditionalPCimplementationwerecalculatedfromIDCfiguresgiveninTable1oftheMay2011versionofQuantifying the Business Value of VMware ViewThefiguresusedinthecalculationswere1)laborhourssavedwithViewand2)thepercentreductioninlaborrequiredforViewascomparedtoatraditionalPCinfrastructureRelatedrowsintheIDCtablewerecombinedtoresultinthelargercategoriesdiscussedinthispaper
ldquoWithVMwareViewIcanhonestly say that there are months that go by where I donrsquothavetothinkabouttheinfrastructure because it justworksThescalabilityand the performance are reallythereandIamverygrateful not to have to worryaboutitrdquo
mdashChrisHouseSeniorNetworkAnalystMetroHealthMichigan
Video Improving the Physician Experience Through Desktop Virtualization Metro HealthMetroHealthinMichiganimplementedaVMwareViewsolutiondeliveredinpartnershipwithOpenSystemsTechnologiesThevideoshowcasesthemobileenduserexperienceof DrBradleyJCleggDOMetroHealthHospital
Why Choose VMware View Are You Considering Virtual Desktops
9BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
Managing Traditional Personal ComputersAlthoughthecapitalexpenditurerequiredfortraditionalpersonalcomputersandstoragehasdecreasedovertimetheoperationalcostofmanagingindividualphysicaldesktopcomputershasincreasedbecauseofrisinglaborcostsandtheescalatingcomplexityofdesktopmaintenancetasksTheoperationalcostofpersonalcomputingisthemostsensitiveareaofexpendituresforITdepartmentsandthisisalsotheareawhereaVMwareViewvirtualdesktopimplementationcanreducethetotalcostofownership
The repeating stages of a personal computerlifecycleasillustratedare
bullProcure
bullImage
bullTest
bullDeploy
bullSecure
bullRetire
ThemanagementofthephysicalPClifecycleconsumesagreatdealoftimeforITdepartmentsAVMwareViewvirtualdesktopsolutioncanshortcutandeveneliminatesomeofthisdesktopmanagementandtherebyreducetheoperationalcostsofdesktopsWithavirtualdesktopsolutiontheamountoftimesavedperdesktopismultipliedbyhundredsorthousandsofusers
Figure 3ManagingthePersonalComputerLifecycleStages
Manage PCs
Deploy
ImageRetire
TestSecure
Procure
10
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
The Advantages of Virtual DesktopsWewilldiscusseachofthefollowingdesktopmanagementactivitieswithregardtothecostchallengesandhowaVMwareViewvirtualdesktopsolutioncanrelievethosecosts
bullDesktophardwareandsoftwaredeployment
bullUseradministration
bullImageandapplicationmanagement
bullDesktoppatchmanagement
bullDesktopdatasecurity
bullDesktopdisasterrecoveryanddatabackup
bullDesktophelpdeskandsupport
11
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Desktop Hardware and Software DeploymentMostenterpriseshaveaheterogeneousdesktopcomputinglandscapewithamixofdifferenthardwaretypesperipheraldevicesdriversscreenresolutionsapplicationsandapplicationversionsAsingleITorganizationtypicallysupportstheconfigurationandrolloutofhardwareandsoftwareinthismixedenvironment
Current Challenges of Desktop Hardware and Software DeploymentDeployingadesktopcomputertoeachuserinvolvesorderingreceivingtaggingandcheckingthecomputerandthenconfiguringapplicationsandcorporatesettingsTestingandsecuringthedesktopcomputeraddtothedeploymenttimeAftertheuserreceivesthedesktopcomputermoretimeisspentininitialsetupandsupportuntilthenewcomputerisfullyproductivefortheuser
Virtualization Impact on Desktop Hardware and Software DeploymentThetimedifferencebetweenconfiguringanddeployingaphysicaldesktopanddeployingavirtualdesktoptoauserissignificantForexamplewithViewitcantakeonlyeightminutestodeployaViewvirtualdesktoptoauserTheprocessofcopyingavirtualimageandassigningittoauserismuchfasterandmorefoolproofthansettingupanindividualphysicaldesktopInadditionyoucanrepurposelegacyhardwaretoaccessthevirtualdesktopimageThisextendstheusefullifeofthehardwarereducestheinitialcostofdesktopvirtualizationandresultsinauserdevicethatissimplertomaintainthanaphysicaldesktop
Provisioning The process of providing users with access to dataandtechnologyresources
ndash Webopediacom 14February2012
ldquoWithViewComposerwecancreatenewdesktopsontheflyIfwehaveaWyseterminalreadytogoittakesusabout15minutestocreateanewdesktopwhereasbeforeitwastakingustwotothreehourstoloadadesktopimageThatmakesITmuchmoreresponsive to the overall needsoftheorganizationrdquo
mdashJohnMehargDirectorofHealthInformationTechnologyNormanRegionalHealthSystemOklahoma
Time Saved in Deploying a Desktop to a User with VMware View
TraditionalPhysicalPCImplementation
TimeSavedperUserperYearwithVMwareView
PercentReductionin LaborCosts
78 hours 51 hours 65
CalculatedfromIDCfiguresFromIDC figures
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
12
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
User AdministrationMaintainingandmanaginguserprofilesandloginstakesagooddealofITmanagementtimeThetimesavingswithvirtualdesktopsissignificant
Current Challenges of User AdministrationUsersjoinanorganizationchangeroleschangeuseraccountdataandleavetheorganizationUseradministrationondesktopsinvolvescreatinguseraccountsandchanginguseraccountstoaccommodateofficemovesdepartmentaltransfersanddeparturesfromtheorganizationMaintainingpolicieswithinActiveDirectoryforapplicationentitlementaddstothecomplexityofuseradministrationTheITgrouphasaconstantflowofworktomaintainuseraccountsonphysicaldesktops
Virtualization Impact on User AdministrationUseradministrationissimplifiedwithaViewdeploymentViewprovidesaneasy-to-useadministrativeinterfacetoassigndesktopstoActiveDirectoryusersInadditiondesktopadministratorsdonotneedtophysicallyvisitthedesktoptheycansimplychangeparametersofdesktopassignmentfromthedatacenter
Time Saved in User Account Administration with VMware View
TraditionalPhysicalPCImplementation
TimeSavedperUserperYearwithVMwareView
PercentReductionin LaborCosts
131 hours 89 hours 68
ldquoWhatprobablyusedtotakeustwotothreeweeksfromprocurement to provisioning ofasystemnowwecandoinfivetotenminutesItusedtotakeusprobablyanhourortwotocustomizeandtailorforanassociateNowwecandothataswellinjustseveralminutesrdquo
mdashShaneMartinezDirectorofGlobalInfrastructureADPDealerServicesIllinois
CalculatedfromIDCfiguresFrom IDCfigures
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
13
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Image and Application ManagementAsnewversionsofapplicationsanddesktopoperatingsystemsarereleasedyouneedtohaveanefficientwaytoupdateendusersrsquodesktopenvironmentsYouneedtoachievethiswhileminimizingenduserdowntimeandmitigatinganypotentialuserdataloss
Current Challenges for Image and Application ManagementDesktopimagesconfiguredforendusersarenotusuallytailoredforspecificuserrolesInadditiontheapplicationsintheseimagesaretightlycoupledwiththeoperatingsystemItisverydifficulttomanagejustoneapplicationortomaintaintheoperatingsystemwithoutaffectingsomeothercomponentoftheinstalledsoftwaresometimesnegativelyTheneedtostandardizemanagementofphysicaldesktopscanresultinaldquoone-size-fits-allrdquoapproachwhereacommonimageisusedtosupportmultiplejobrolesTheresultisthatmostusershaveamorecompleximageandmoreapplicationsthantheyneed
ImagesalsomustincludecompatibledesktopandlaptophardwaredriversToensurecompatibilityorganizationstendtoengineerandcertifydesktopimagesforeachoftheirdesktophardwaretypesBecausemostorganizationsrefreshtheirdesktophardwareeverythreetofiveyearsthenumberofnewimagesthattheymightneedtodevelopcangrowveryquicklyTheoperationalcostsofdesktopimagingandreimagingaresignificantwhichfurtherdrivestheldquoone-size-fits-allrdquoapproach
YoufaceasimilarchallengewhenyouneedtomigratetoanewerdesktopoperatingsystemManyorganizationsaremigratingtotheWindows7operatingsystemThemigrationfromWindowsXPtoWindows7inaphysicalenvironmentistime-consumingandexpensive
TheprocessesofupgradingandmigratingoperatingsystemsaswellaspackagingtestingandprovisioningapplicationscanburdenanorganizationsomuchthattheyremainyearsbehindtheavailabletechnologyInadditionenduserscanbetiedtodevicesandimagesthatmaybeobsoletefortheirjobroles
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
14
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Virtualization Impact on Image and Application ManagementWhenyouimplementaremotedesktopstrategybasedonVMwareViewyoucandecouplethevariouslayersthatmakeupadesktopimageandmanageeachofthesedesktoplayersindependentlyThisallowsyoutousemoreefficientmanagementprocessesandminimizestheimpactachangeatonelayerhasontheotherlayersandultimatelyonendusers
Thelayersofavirtualdesktopare
bullOperatingsystem
bullApplications
bullUserdataanduserpersona
To manage the operating system layer of the desktop imageVMwareViewprovidesthechoicebetweennonpersistentandpersistentdesktopsViewComposerisanoptiontomanagelinked-clonedesktops
To manage applicationsthebestchoiceistovirtualizeasmanyapplicationsaspossiblewithVMwareThinAppandtoplacethosevirtualapplicationpackagesontheVMwareViewbaseimages
To manage the user data and user personayoucanuseViewPersonaManagement
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
ldquoRightnowwersquovegotover1700desktopsandlaptopsout around the college with differentimagesonthemWithVMwareViewwecanhaveonelsquogoldenimagersquoinstead of having to manage 30to40differentimagesmdashandthatmakesturnaroundtime for updates on drivers andsoftwaremuchquickerrdquo
mdashDaveHunterAssociateDirector ITServicesRedDeerCollege RedDeerAlbertaCanada
15
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Application Virtualization with ThinAppTofurthersimplifydesktopmanagementyoucanvirtualizetheapplicationlayerwithVMwareThinAppThinAppvirtualapplicationpackagesseparatetheapplicationfromtheoperatingsystemlayerbyencapsulatingavirtualoperatingsystemwithintheThinApppackageAThinApppackageisnotinstalledintheoperatingsystembutinsteadplacedonthedesktopasanisolatedexecutableAsaresultThinAppapplicationpackagesdonotconflictwitheachotherinwaysthatnativeapplicationscan
AJuly 2010 Forrester Research report on the economic impact of ThinApp application virtualizationpresentsacasestudyofaThinAppimplementationwitharisk-adjustedpaybackperiodofoneyearandareturnoninvestmentof185overfouryearsThecustomerinthecasestudycitedthefollowingeconomicbenefits
bullFasterapplicationpackaging
bullDecreasedoreliminatedregressiontesting
bullFasterapplicationandupdatedeployment
bullReductioninoreliminationofleveloneandleveltwohelpdeskcalls
bullIncreaseduserproductivity
YoucantakeoneoftwoapproachestodistributingThinAppexecutablestousers
bullStreaming executionmodewheretheuserlaunchestheThinAppvirtualizedapplicationfromadesktopshortcutBlocksofapplicationdataarestreamedfromacentralfileshareintomemoryonthedesktopforlocalexecutionThereisnodiskfootprintonthedesktopforthevirtualizedapplication
bullDeployedexecutionmodewheretheuserrunstheThinAppvirtualizedapplicationfromacopyoftheThinAppexecutableplacedonthedesktop
Youchoosestreamingordeployedexecutionmodebasedontheneedsofyourusersandthespeedandlatencyoftheusersrsquonetworkconnections
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
ldquoOnce an application has beenvirtualizedwithVMwareThinAppitrsquosveryverypredictableWeknowwecanbeconfidentthatwewillnothavetogobacklaterandfixthingsrdquo
mdashDewandNeely Tier3SupportManager IndianaOfficeofTechnologyIndianastategovernmentIndianapolisIndiana Indiana Office of Technology Drives Cost-Effective Application Management with VMware ThinApp
16
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
InaViewenvironmentyoucreateacentralfileshareorThinAppRepositorytostoreyourThinAppvirtualizedapplicationsFigure3showstheThinAppRepositoryconnectedtoViewComposerYoucancopyThinApppackagesfromtherepositorytotheparentimagesothateachlinkedclonehasthevirtualizedapplicationsonthedesktoporeachlinkedclonecanhavedesktopshortcutstoruntheapplicationsinstreamingmodefromtherepository
VM
VM
VM
VM
LinkedClones
VM
VM
VM
VM
LinkedClones
VM
VM
VM
VM
LinkedClones
OS
DATA
ThinApp Virtual
App
Shortcut to
ThinApp Virtual App
ThinApp VirtualizedApplication Repository
ParentImage 1
ParentImage 3
ParentImage 2
VMware View Composer
VMware View Composer
VMware View Composer
Figure 4ViewComposerAddsThinAppPackagestoDesktops
TheidealinaVMwareViewimplementationistohaveasmanyofyourapplicationsaspossiblevirtualizedwithThinAppYoucaneasilymixldquonativerdquoWindowsapplicationswithThinAppvirtualizedapplicationsontheViewdesktopFortunatelyThinAppapplicationscanbemanagedthroughthesametoolsandprocessesasyournativeWindowsapplicationsandyoucantakeadvantageoftheefficiencyofyourcurrentapplicationmanagementsystem
ByvirtualizingapplicationsyoualsogainadynamicmechanismtorolloutneworpatchedversionsofanapplicationForstreamedapplicationsyousubstitutetheupdatedpackagefortheoriginalontheThinAppRepositoryForapplicationsresidingontheparentimagesyoucanusetheThinAppAppSyncfeatureandplaceanupdatedapplicationonanupdateserverinthedatacenterandusersautomaticallydownloadthenewversionoftheapplication
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
17
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
VMwareThinAppisespeciallysuitedtomigratingapplicationstoanewversionoftheWindowsoperatingsystemsuchasWindows7orlaterYourVMwareViewWindows7desktopscanincludeThinApppackagesoflegacyapplicationsIfanapplicationissupportedonthelaterversionoftheoperatingsystemyoucanvirtualizethelegacyapplicationandrunitonaWindows7desktopInadditionwithThinAppyoucanvirtualizeInternetExplorer6alongwithalegacyapplicationthatrunsonlyonIE6andrunthatvirtualizedapplicationonWindows7ThenativelyinstalledInternetExplorerbrowserrunsalongsidethevirtualizedIE6browseronaWindows7desktop
Customersinthe IDCstudysaidthatthecentralizedpackagingtestingprovisioningandupdatingofapplicationsinaVMwareViewimplementationwasthereasonforthecostsavingsinapplicationsupportThesebenefitsaremagnifiedwhendesktopapplicationsarevirtualizedwithThinApp
Time Saved in Managing Applications on the Desktop with VMware View
TraditionalPhysicalPCImplementation
TimeSavedperUserperYearwithVMwareView
PercentReductionin LaborCosts
262 hours 141 hours 54 Calculatedfrom IDCfiguresFromIDC figures
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
ldquoVMwareThinApphashelpeduskeepourlegacyapplications functioning and move forward with new technologiesevenwhenwe are faced by budget constraintsrdquo
mdashPaulBaltzell DeputyCIODeliveryServicesIndianaOfficeofTechnologyIndianastategovernmentIndianapolisIndiana
18
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Rolling Out New Base Images of Operating Systems and ApplicationsVMwareViewprovidestheoptionsofnonpersistent(stateless)andpersistent(stateful)desktopsaswellasViewComposertomanagelinkedclonesTheViewimagemanagementsystemprovidesoptionstomeetyourorganizationrsquosneeds
IfyouaremigratingtoanewoperatingsystemversionsuchasWindows7orlateryoucanuseViewComposerandtheRecomposefunctionforamuchsimplertransitionYoucanbuildthenewdesktopimagetoincludevirtualizedapplicationstoseparatetheapplicationsfromtheoperatingsystem
VMwareViewdesktopsbasedonmasterimagesstoredinthedatacentercanbeeasilydistributedtoremoteorbranchofficeswithouttheneedfordesktopadministratorstotravel
View customers in the IDCstudysaidthatthereductioninthenumberofimagesplusthefastertimetochangeeachimagewereinstrumentalinreducingtheoperationalcostsofimaginginaViewenvironmentForexampleoneViewenterpriseuserintheIDCstudyfoundthatadesktopreimagetook5minuteswithViewbut120minuteswiththetraditionalimagingapproach
Time Saved in Desktop Imaging with VMware View
TraditionalPhysicalPCImplementation
TimeSavedperUserPerYearwithVMwareView
PercentReductionin LaborCosts
213 hours 126 hours 59 CalculatedfromIDCfiguresFromIDCfigures
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
ldquoWithVMwarethereisalot of cost savings that peopleoverlookOneofthebiggest things that I can sayaboutVMwareanditrsquosjustflabbergastingisthatitusedtotaketwotechniciansthree to four days to set up alabof40thickmachinesandnowittakesonetechnicianthreehoursSoftwareupgradesornewinstallations can be pushed outintwohoursasopposedto eight hours for a lab of 100machinesrdquo
mdashGeorgesKhairallah NetworkSpecialist ChinoValleyUnifiedSchoolDistrictChinoCalifornia
19
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
User Data and User Persona in a View EnvironmentVMwareprovidesuserdataandpersonamanagementwithViewPersonaManagementWithPersonaManagementyoucanstorepersistentuserprofileinformationanduserdatainaseparatelocationfromthedesktopimageandoptimizeperformancebytakingadvantageoftheaccessandupdatealgorithmsofViewPersonaManagement
PersonaManagementdownloadsuserprofileinformationonanas-neededbasisthusavoidingloginbottlenecksInadditionupdatestouserdataandtheuserpersonaareuploadedonanintermittentbasistothepersonarepositorywhichavoidsalogoutbottleneckFormoreinformationonimplementingViewPersonaManagementseetheVMware View Persona Management Deployment Guide
ViewPersonaManagementwasnotinplacewhen IDCdidtheirstudysowehavenofiguresyetforthesavingsinlabortimewithViewPersonaManagement
Video ADP Dealer Services IllinoisADPDealerServicesadivisionof ADP(AutomaticDataProcessing)offershumanresourcepayrolltax andbenefitsadministrationtoautomobiledealershipsInthisvideo BillNaughtonChiefInformationOfficerandShaneMartinezDirectorofGlobalInfrastructurediscusstheirVMwareViewimplementationViewdesktopsareusedinremotelocationsonmobiledevicesandincall centersbysoftwaredevelopersandendusers
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
20
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Desktop Patch ManagementTodayrsquostraditionalpatchmanagementprocessesandsolutionsposemanychallengesAlargeproportionofadesktopadministratorrsquostimeisspenttestinganddistributingpatchesandtroubleshootingpatchdistributionissues
Current Challenges for Desktop Patch ManagementBothoperatingsystemsandapplicationsneedtobepatchedtokeepupwithsecurityenhancementsbugfixesandmoreThebasicprocessworkflowthatmostorganizationsfolloworattempttofollowwhentheyimplementpatchmanagementisthefollowing
ManagePatches
Prioritize
Plan
Remediate
TestReport
Assure
Audit
Assess
Figure 5ManagingthePatchMaintenanceStages
ThisrepeatingprocessofAssessPrioritizePlanRemediateTestReportAssureandAuditcanbecomplexandsubjecttomanychallengeswhichreducestheeffectivenessofthepatchmanagementprocessThenumberofvulnerabilitiesthathackersexploiteachyearincreasesataratethatistoofastforITadministratorstoremedyAsthenumberofnecessarypatchesincreasesthetimeneededtopatchalldesktopsystemsinanorganizationexpandsandbythetimeonepatchorsetofpatchesisrolledoutothervulnerabilitiesareexposedwhichalsoneedtobepatched
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
21
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
ThedistributednatureofdesktopandlaptopcomputershasmadecentrallymanagedsoftwaredistributionmechanismsanimportantpartoftheITinfrastructureinmanyorganizationsUsuallythesesolutionsarehighlydistributedinnatureandcomplextomanageandmaintainTheyalsodonotguaranteesuccessfuldistributionbecausetheyrelyonclient-sideagentswhichmustberunningandonthenetworktoreceiveanyupdatesThemoredistributedthedesktopenvironmentthemorecomplexpatchmanagementisandthelowerthefirst-passsuccessratioIfyouneedtodeliverpatchesandservicepackstodesktopsatremotebranchesorregionalofficeswherenetworkconnectivityislimitedyoucanencounterconnectivityissuesanditwilltakemuchlongertodeploytheupdatesSomeusersystemsneverreceivepatchesbecauseofinfrequentconnectiontothenetwork
AnotherkeychallengeintheconventionalpatchmanagementprocessisvalidatingpatchestoassurethatapplyingapatchwillnothaveanegativeimpactonanenduserrsquosPCorotherapplicationsThisprocessistime-consumingandsubjecttofailureAfterPCsaredeployedtouserstheyaresubjecttosignificantconfigurationdriftThisconfigurationdriftcanbeattributedtouser-initiatedhardwarereplacementshardwareupgradesorapplicationinstallationsthatvaryfromthecorecorporateimageThuscertifyingapatchagainstyourorganizationrsquosbaseimagedoesnotensurethatitworksonallusersrsquocomputersApatchorservicepackyoudistributemaycauseproblemsonsomecomputersandnotonothersItisthenverydifficulttoreverttothelastknowncleanstateoftheuserrsquosdesktopandtobackoutthechanges
WithallofthesecomplexitiesitcantakeaverylongtimetopatchallofthecomputersinyourorganizationThedelaysmakeitdifficulttomaintainadequateenterprisesecurityandthecostofremediatingthegapsinsecurityissignificantThetraditionalpatchmanagementprocessinvolveshighITlaborcostsandnotableuserdowntimeandinconvenience
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
22
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Virtualization Impact on Desktop Patch ManagementImplementingavirtualdesktopsolutiondoesnoteliminatetheneedforsolidprocessesandorganizationalresourcestomanagepatchingandothersecurityissuesHoweveryoucanmakethepatchingprocessmoreefficientbyusingthetoolsthataViewsolutionprovidesInatypicalViewenvironmentupdatesyouapplytoasingleparentvirtualmachineinstanceautomaticallyaffectmultipleend-userdesktopsAsaresultyouspendlesstimepatchingandcanupdatemoreend-userdesktopsonthefirstpass
ViewComposeroffersenhancedimagemanagementinaViewenvironmentAsshowninFigure6theViewComposertechnologyenablesyoutocreateacatalogofdesktoptypestomeettheneedsofparticularcategoriesofusersYoucreateaparentvirtualmachineimageforeachdesktoptypeandViewComposerprovisionsadesktoptoeachenduserbycreatingalinkedclonebasedontheappropriateparentimage
VM
VM
VM
VM
ParentImage 1
LinkedClones
VM
VM
VM
VM
ParentImage 3
VMware View Composer
VMware View Composer
VMware View Composer
LinkedClones
VM
VM
VM
VM
ParentImage 2
LinkedClones
OS
APP
DATA
Figure 6End-UserLinked-CloneDesktopsBasedonParentImages
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
23
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Viewcreatestheoperatingsystemdisksfortheseend-userdesktopsaslinkedclonesoftheparentvirtualmachineInitiallythedesktopsreaddatafromtheparentdiskWhenadesktopwritesdataViewsavesitinstorageonapersistentdiskthatisuniquetothatdesktopFuturereadscomefromthedesktoprsquospersistentdiskorfromtherebuiltdesktopimageasappropriate
ViewComposergivesyoumanagementfunctionsfortheselinked-clonedesktopsincludingRefreshRecomposeandRebalance
bullRefresh TheRefreshoperationallowsyoutorevertalinkedclonedesktoptoitsoriginaldeploymentstate
bullRecomposeTheRecomposefunctionallowsyoutomigrateanenduserfromonedesktoptoanothermaintainingtheuserrsquospersistentdiskandmakingtheuserdataavailabletotheuserfromthenewdesktop
bullRebalanceTheRebalancefeatureisawaytomovevirtualdesktopsfromonestoragearrayLUNtoanotherinordertobalancethediskusageload
FormoreinformationonRefreshRecomposeandRebalanceseetheVMware View Administration guide
YoucanusetheRecomposefunctiontostreamlinepatchingandmaketheprocessmoreefficientRatherthanmanagingapatchingprocessforeachindividualdesktopyoucanpatchtheparentdesktopandusetheRecomposefunctiontodistributethatpatchautomaticallytoendusersrsquodesktops
YoumanagealloftheseparentimagesdirectlyBecauseparentimagesareinthedatacenteryouavoidtheproblemsthatthetraditionalpatchingprocessencounterssuchasnetworklatencyandbandwidthissuesandissueswithdesktopsandlaptopsbeingonthenetworkatthetimeoftheremediationThecentralizednatureofthevirtualdesktopsensuresthattheseparentimagesarealwaysatthelatestpatchlevel
YoucanleverageyourexistinginvestmentinautomateddistributiontechnologiestopatchthemasterimagesinaViewimplementationThiswayyourcurrentstandardizedoperationsarenotaffectedAnotherapproachyoucantakeistousevCenterUpdateManagerasthepatchmechanismfortheparentimagesUsingUpdateManageryoucancreatedifferentpatchbaselinesforeachcategoryofdesktopThisapproachallowsyoutoassigntheappropriatelevelofpatchingprioritytocategoriesofdesktopsbasedonhowcriticalthedesktopsaretoyourbusinessratherthanwiththetraditionalbroadcastapproach
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
Video Blue Cross Blue Shield of Kansas City MissouriThisvideohighlightssomeofthebenefitsofaVMwareViewsolutionthepowerspaceandcostsavingsdisasterrecoveryandViewClientsonmobiledevicessuch asiPads
24
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
AfteryouupdatetheparentimagesandvalidatethepatchesoneadministratorcanrunascheduledRecomposeoperationforalloftheindividualdesktopinstancesyouhavedeployedYoucanschedulethisRecomposeoperationoutsidebusinesshourstominimizeanyimpactonendusersrsquoproductivityBecausethedesktopsallresideinthedatacenteryouavoidtheproblemofsystemsremainingunpatchedbecauseparticulardesktopsarepoweredoffornotonthenetworkAlsobecauseyouhavearollbackpointfortheparentimagesifyoudiscoveracompatibilityissueafterdeployingthenewdesktopinstancesyoucantriggerarevertRecomposeoperationondemandtoreturnuserstotheirlastknowngooddesktop
YoucanscheduleRecomposeoperationsorexecutethemonaccessforcingusersoffoftheirdesktopsintheeventthatyouneedtoapplyacriticalpatchimmediately
Customersinthe IDCstudystatedthatthelocked-downimageofWindowsonthedesktopmadepatchingmucheasier
Time Saved in Patch Management with VMware View
TraditionalPhysicalPCImplementation
TimeSavedperUserperYearwithVMwareView
PercentReductionin LaborCosts
77 hours 50 hours 65 Calculatedfrom IDCfiguresFromIDCfigures
Inadditionwehavealreadymentionedtheease of updating applications with VMware ThinAppEitherwithcopiesoftheThinApppackagesontheViewbaseimagesorwithdesktopshortcutstovirtualizedapplicationsstoredontheThinAppRepositoryThinAppprovidesameansofupdatingapplicationsautomaticallywithoutinterruptiontoapplicationuseEitherwayupdatedversionsofapplicationsarecentralizedandyoucanenforceusermigrationtotheupdatedversions
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
25
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Desktop Data SecurityAsfrequentnewsreportsattestlostlaptopcomputersandcompromiseddesktopPCscanendangersensitivecorporateorpersonaldataalltooeasilyWiththeever-increasingmobilityofdesktopenvironmentsandahigherpercentageofusersworkingonlaptopsdatasecurityattheendpointisbecominganincreasingconcernBothunauthorizedaccesstodatainthedatacenteranddatalossthroughtheftorlossofthedesktopdevicemustbeprevented
Current Challenges with Desktop Data SecurityTopreventunauthorizedaccesstodatacenterdatathroughlaptopssomeorganizationsimplementdisk-basedencryptionsolutionsthatcanbecostlyanddifficulttoscale
AlsowithanincreasinglymobileandremoteworkforcelaptopsandotherdevicesareeasilylostorstolenEmployeesmayalsocopydatatoUSBflashdrivesandremovedatafromthecompanysiteUSBflashdrivescanalsointroduceviruseswhichcancorruptdata
Ifasecuritybreachorleakoccursinanorganizationtheproductivitylostandthecosttofixthebreacharesignificant
Virtualization Impact on Desktop Data SecurityTheimmediateimprovementthatavirtualdesktopsolutionoffersfordatasecurityisthatyoustorealldatainvirtualmachinesthatarehostedinyourcorporatedatacenterYouprotectaccesstothisdatabydatacenter-levelsecuritymechanismssuchasfirewallsDMZswebproxiesandVPNsWhenusershavethinclientsattheirdeskstheynolongerstoredatalocallyITcanmeetexpectationsaboutsecurityandcompliancewithregulations
AnotherbenefitofreplacingthedevicesatusersrsquodeskswiththinclientsistheabilitytobeveryselectivewiththetypesofUSBdevicesthatyouallowtoconnecttothesecurevirtualdesktopenvironmentYougaintheabilitytopreventusersfromconnectingUSBflashdrivesiPodsiPhonesorotherUSB-basedpersonaldevicestotheirdesktopstherebyreducingtheopportunityfordataleaksByrestrictinguseofUSBdevicesyoucanalsomitigateconcernsabouttheintroductionofmalicioussoftware
ForuserswhoarenotalwaysconnectedtothecorporatenetworkVMwareViewincludesafeaturecalledViewwithLocalModeLocalModeallowsenduserstocheckouttheirdesktopsmdashincludingapplicationsanddatamdashfromthedatacentertotheirlocaldevicesThisinstanceofauserrsquosdesktopisencryptedIftheuserlosesthelaptopcomputerorthelaptopisstolenthedataonthemissingdeviceisencryptedandhasaremote-erasesettingthatdisablesitifitdoesnotcommunicatetothecorporatenetworkwithinaspecifiedamountoftime
YoualsohavetheoptionofincludingVMwarevShieldEndpointinyourViewdeploymenttomanageantivirusscanningThevShieldEndpointproducthandlesantivirusscanningofViewdesktopsfromacentralizedvirtualapplianceSeetheVMwarewebsiteformoreinformation about vShield Endpoint
Desktop Hardware and Software Deployment
User Administration
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Desktop Data Security
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Desktop Help Desk and Support
26
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
CustomersintheIDC study stated that the cost savings in security were largely due to the abilitytopushpatchesontodesktopimageswithoutwaitingforindividualmachinestobeavailableThebenefitsofvShieldEndpointwerenotyetavailableatthetimeoftheIDCstudy
Time Saved in Security Administration with VMware View
TraditionalPhysicalPCImplementation
TimeSavedperUserperYearwithVMwareView
PercentReductionin LaborCosts
80 hours 24 hours 30 Calculatedfrom IDCfiguresFromIDCfigures
ldquoSecurityisveryimportantBeinginhealthcarewewanttomakesurethatwehaveno information whatsoever residing on the local machineWithVMwareourSecurityDepartmentgetsto manage security in the waytheyneedtoandatthesametimeourpoliciesarekepthellipinplaceandalsoourresponsibilitieswithHIPAA[HealthInsurancePortabilityandAccountabilityAct]andthe federal regulations are completely in compliance as wellrdquo
mdashGregWolverton ChiefInformationOfficer ARcarehealthcareArkansas
Desktop Hardware and Software Deployment
User Administration
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Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
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Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
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BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Desktop Disaster Recovery and Data BackupDisasterrecoveryplansforend-userdevicescanbehighlycostlysosomeorganizationsfocusonserverdisasterrecoveryplansandneglectrecoveryplansfordesktopsEndusersmustoftenimplementtheirowndesktopandlaptopbackupsolutionsiftheywanttoprotectagainstaseverefailureordatacorruptionAndfewusersarediligentabouttheirbackups
Current Challenges for Desktop Disaster Recovery and Data BackupIfanorganizationishitbyadisasterthatcausesitsserverstofailovertoadisasterrecoverylocationendusersneedaccesstotheapplicationsrunningonthoseserversInadditionusersneedtoconnecttocentralizeddatastoredattherecoverylocationAdisasterrecoveryplanmustconnectenduserstotherecoveryinfrastructuresothattheycancontinuebeingproductive
AnotherdisasterscenarioisthefailureortheftofanenduserrsquosphysicaldesktopInanenvironmentthatreliesonhardware-dependentend-userdesktopsthecostandcomplexityofrecoverycanbeprohibitivelyexpensiveandsubjecttolimitedsuccessDesktopbackupstrategiesprovideonemethodofdesktoprecoverybutfewbackupplansarefullyimplementedoracceptedThegoalistobeabletorecoverauserrsquoscriticaldocumentsfilesapplicationsandpersonalsettingsMostorganizationsthatattemptthisapproachhavetoinvestinagent-basedbackupsolutionsthattheyinstalloneverydesktopandlaptop
OneofthebiggerchallengesofthisapproachistheimpactthebackupprocesshasonendusersIfawindowpopsupinthemiddleoftheworkdayandtheagentstartstobackupfilesusersareannoyedandtheircomputerscanslowtoacrawlAsaresultusersmaycanceltheprocessesandquitthebackupagentwindowInsomecasesifusershaveadministrativeaccesstotheirPCsandaresavvyenoughtheycandisablethebackupagentsontheirPCsIftheylosetheirlaptopsortheirdesktopharddrivesfailtheyhavenobackupsfromwhichtorestore
SomeorganizationsimplementagentlessstrategiesinwhichtheymapdesktopcomputerstocentrallylocatedfilesharesandcriticalfilesareredirectedusingActiveDirectorygrouppolicyobjectsThisapproachissomewhatmoresuccessfulbutdependingonthenetworktopologyanddistributionofusersitcanputastrainonthenetworkinfrastructureandisalsosomewhatdependentonendusersrsquoknowingwheretosavetheirfiles
Virtualization Impact on Desktop Disaster Recovery and Data BackupImplementingaVMwareViewdesktopstrategycanhelpyoutoachieveefficienciesindisasterrecoveryTheseefficienciesareevidentbothinrecoveryofdesktopconnectionstoanalternatedatacenterlocationaswellasrecoveryofdesktopimages
ManagementofViewvirtualdesktopsbyVMwarevSphereandvCenteriskeyOnearchitecturalcharacteristicofaViewimplementationisthatallthedatafilesandthevirtualmachinesthatprovidetheend-userdesktopsresideinadatacenteronsharedstorageInmanyinstancestheViewdesktopscanandshouldresideonthesamestoragearraysyouusetostoreyourservervirtualmachines
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
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Desktop Help Desk and Support
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Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
AsaresultyoucanusearrayreplicationtechnologiestoeasilyreplicateboththedesktopandtheservervirtualmachinestoyourdisasterrecoverysiteYoucanusethisapproachinconjunctionwithasolutionsuchasVMwareSiteRecoveryManagertofullyautomatetherecoveryofthedesktopvirtualmachinesBecauseyoucansetupalloftheViewinfrastructureserversasvirtualmachinesyoucanalsoreplicatethemtothedisasterrecoverysite
WithallofthecomponentsofyourViewinfrastructureavailableatyourdisasterrecoverysiteyoucangetyourorganizationbacktoworkmuchmoreeasilyafteradisasterYourenduserscanaccesstheirdesktopsfromhomeviaacorporateVPNordependingonyourconfigurationjustanInternetconnectionSimilarlyifapandemicrequiresyourorganizationtotellworkerstostayathometheycanconnecttotheirdesktopsandaccessthecorporateresourcestheyneedtodotheirjobswithouthavingtocomeintotheoffice
ThetimeandproductivitysavingsintheseareasaresignificantwithaVMwareViewsolutionIDC has not yet calculated the time saved fordisasterrecoveryanddatabackupinaViewimplementation
ldquoItrsquosnotjusttheinitialcostofhardwareitrsquosalsothatthefailureofthathardwaretakesquiteabitoftimetotroubleshootandfixmdashnottomentionthepossibilityoflosingdatasayifsomebodydropsalaptopWithVMwareViewwecanreducehardwaredependencyandstoreallthatdatainaprotecteddatacenterThatrsquosgoodfortheuserandgoodforthecompanysinceitwillmeanwewonrsquothavesensitivedatawanderingaroundondesktopsandlaptopsandUSBkeysAndbecauseavirtualdesktopisanapplianceifadevicefailswecanswapitoutandgettheuserbackupandrunningveryquicklyWecaneventieitinwith[VMwarevSphere]SiteRecoveryManagertoenablemoredynamicrecoverysoifweloseacallcenterinonelocationitsdataisprotectedandwecanstartupagaininanotherrdquo
mdashTomVanHarnSystemsSupportAdvisorAmwayregardingthesecurityanddisasterrecoverybenefitsofmovingfromphysicaldesktopstoVMwareViewvirtualdesktops
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
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Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Desktop Help Desk and SupportAsaresultofimplementingaVMwareView-baseddesktopstrategyyoucanexpecttoachievehigherlevelsofserviceforyourendusersandincreasetheperceivedlevelofserviceYoushouldalsobeabletotakeadvantageofthecentralizednatureofthearchitecturetoreducethemeantimetoresolutionofenduserhelpdeskissues
Current Challenges for Desktop Help Desk and SupportDesktopadministrationteamsstruggleconstantlytomeetestablishedservicelevelagreementsfordesktopendusersHelpdesksthatsupportdesktopusersfocusonminimizingthemeantimetoresolution(MTTR)whenauserrsquosdesktopfailsAlowerMTTRreducestheamountoftimethatendusersarenotbeingproductive
EndusersusuallypresentITwithaproblembutnotacauseCommonuserissuesincludeobsoletehardwarefaultyhardwareapplicationfailureslackofnetworkconnectivityandvirusesandmalwareOnlybycommunicatingwiththeenduseranddiscoveringthecausecanthedesktopadministratorsolvetheproblemMorecomplexproblemsmustbeescalatedtomoreexperienceddesktopadministratorswhichaddstothecostanddelay
ThedistributednatureofadesktopenvironmentaddsalevelofcomplexitytodesktopadministrationEndusersmaytelecommuteorworkinremoteofficesorbuildingswhichcanmakedesktoptroubleshootingmoredifficultandmorecostlySometimesdesktopadministratorsmusttraveltootherbuildingsorsites
Virtualization Impact on Desktop Help Desk and SupportBycentralizingthedesktopsinthedatacenterwithVMwareViewyoubringthedesktopsclosertothedesktopadministratorsThiseliminatesthechallengesofworkingwithdesktopsinbranchorremoteofficesInaViewenvironmentadministratorshavedirectaccesstoendusersrsquodesktopsviavCentersotheycanseewhatishappeningwithoutusingaremotemanagementtool
Searchingforacausetotheproblemcanbelimitedintimeifdiscoverytakesmorethanfiveminutesdesktopadministratorscansimplyprovisionanewdesktopfortheenduseranddeliveritoverthenetwork
ldquoOur department has lost 20percentofitsfundingandstaffinthepastyearByusingVMwareViewandHPMobileThinClientswersquovefoundamorecost-effectiveand efficient way to deliver computing resources to our studentsWersquorecontainingouroperatingcostswhilesupporting40percentmoremachinesThedesktopsrequirelesssupporttheteachers get a more reliable platformandthestudentsget a better educational experienceEverybodywinsrdquo
mdashJeremyWoods TechnologyPlanningCoordinatorOntario-MontclairSchoolDistrictOntarioCalifornia
Desktop Hardware and Software Deployment
User Administration
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Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
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Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
ForarchitecturesthatincludethereplacementofendusersrsquoPCswiththinclientsorzeroclientssupportfortheseend-userdevicesisverysimpleInmanyinstancesendusersthemselvescaninstallandsetuptheirthinclientswithoutatechnicalsupportengineeronsiteIfahardwareproblemoccurstheendusercantrytofixtheproblembysimplyresettingthedeviceIfaresetdoesnotresolvetheissuethesupporttechniciancandeliverareplacementthinclientandtheuserisproductiveagainTypicalthinclientdeviceshaveafractionofthemovingpartsthatatraditionalPCorlaptophasThereforethemeantimebetweenfailures(MTBF)forthesedevicesisveryhighInthelongrunthesimplicityofthesedevicesleadstofewersupportcallsrelatedtohardwarefailure
Time Saved in Desktop Help Desk and Support with VMware View
TraditionalPhysicalPCImplementation
TimeSavedperUserperYearwithVMwareView
PercentReductionin LaborCosts
375 hours 217 hours 58 Calculatedfrom IDC figuresFromIDC figures
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
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Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
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BUSINESS CASE FOR DESKTOP VIRTUALIZATION
SummaryThetimesavedinthemanagementofuserdesktopsissignificantwithaVMwareViewvirtualdesktopimplementationTimesavedindesktopmanagementmeansthatyourITstaffcandevotethemselvestootherprojectsonyourIThorizon
AVMwareViewvirtualdesktopsolutionresolvesmanyoftheeconomicandusersatisfactionissuesofadesktopenvironmentAViewdeploymentsavesanaverageof7hoursoflaborperuserdesktopperyearoutof122hourslaborperuseronaphysicaldesktopperyearThisisa57decreaseinlaborcostswithaVMwareViewimplementationMultiplythe7hoursbyyournumberofusersandthetimeavailableforotherprojectsisaconvincingargumentforvirtualdesktops
Time Saved in Desktop Management with VMware View Virtual Desktops
Desktop Management Task Hours Saved per User per Year Percentage of Time Saved per User per Year
Desktophardwareandsoftwaredeployment 51 65
Useradministration 89 68
Applicationmanagement 141 54
Image management 126 59
Userprofilemanagement NotcalculatedbyIDC NotcalculatedbyIDC
Desktoppatchmanagement 50 65
Desktopdatasecurity 24 30
Desktopdisasterrecoveryanddatabackup NotcalculatedbyIDC NotcalculatedbyIDC
Desktophelpdeskandsupport 217 58
TOTAL time saved per user per year 698 hours 57Note ThistotalisaveryconservativeestimateoftimesavedwithVMwareViewItdoesnotincludethetimesavedwithViewPersonaManagementorvShieldEndpointantivirusprotection
IDChasnotyetstudiedthetimesavedwithViewPersonaManagementIDChasnotyetstudiedthetimebenefitsofvShieldEndpointforantivirusprotection
Inadditiontothelabor-savingbenefitsofdesktopvirtualizationViewdesktopvirtualizationsolutionisthefirststepinthejourneytothecloudByplacinguserdesktopsinthecloudalongwithThinAppvirtualizedapplicationsyouarepoisedtofillintheotherVMwaresolutionsforthepost-PCera
32
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Additional ResourcesQuantifying the Business Value of VMware ViewIDCwhitepaperMay2011
Desktop Total Cost of Ownership 2011 UpdateGartnerresearchnoteFebruary2011
10 Reasons to Modernize the DesktopCIOCustomSolutionsGroupwhitepaper
The Total Economic Impact of VMware ThinAppForresterResearchstudySeptember2010
VMware View documentation
View Technical Resources Decide Design Deploy
33
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
VMware Inc 3401 Hillview Avenue Palo Alto CA 94304 USA Tel 877-486-9273 Fax 650-427-5001 wwwvmwarecomCopyright copy 2012 VMware Inc All rights reserved This product is protected by US and international copyright and intellectual property laws VMware products are covered by one or more patents listed athttpwwwvmwarecomgopatents VMware is a registered trademark or trademark of VMware Inc in the United States andor other jurisdictions All other marks and names mentioned herein may be trademarks of their respective companies Item No VMW-IG-BUSINESSCASE-USLET-20120302-WEB
About the Authors and ContributorsTinadeBenedictiswrotethecurrentversionofthispaperTinaisatechnicalmarketingmanagerintheEndUserComputinggroupatVMwareShewritespapersonVMwareViewThinAppandotherenterprisedesktopproducts
SpecialthankstoRidwanHuqandBrianGammageforcontributionstothisversionofthepaper
TheauthorsoftheoriginalversionofthiswhitepaperwereJosephHorseyandAnjanSrinivasJosephHorseyiscurrentlyamanager ofsystemsengineeringforVMwareandhasvastexperiencearchitectingandsellingdesktopandservermanagementsolutions AnjanSrinivaswasformerlyagroupproductmarketingmanagerfordesktopproductsatVMware
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2BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
IntroductionThe end user computing landscape is evolving from an environment based primarily on personal computers running Windows applications to an environment where users
bullMovebetweenendpointdevicesduringtheworkday(desktopcomputerslaptopstabletsandcellphones)
bullExpecttobeabletostayconnectedtotheirprofessionalandpersonalnetworksviamobileelectronicdevices
bullWanttheirdatatobeavailablefromanyoftheirdevices
bullWanttheirapplicationstobeavailablefromanydeviceTheseapplicationsincludenotonlylegacyWindowsapplicationsbutalsowebapplicationsSaaSapplicationsandserver-basedapplications
Inthismobileuser-anddevice-centricenvironmentITmustprotectdatasecurityandcontroluseraccesstodataatthesametimeasitmanagestherangeofapplicationsanddevicesforallusersThesingleoperatingsystemandsingledeviceperuserisamodelofthepastVMwareoffersanendusercomputingsolutionthatmeetsthechallengesofprovidingforamobileworkforcewithoutcompromising ITcontrolortheoperationalefficienciesofexistingmanagementprocessesVMwareproductsincorporatetheneedsofbothITandendusers
Why Choose VMware View Are You Considering Virtual Desktops
Video Building the Platform for the Post-PC Era VittorioViarengoVice-PresidentofDesktopProductMarketingatVMwaregivesanoverviewoftheVMwareEndUserComputingvisionforthejourneytothecloud
3BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
Figure 1VMwareEndUserComputingJourneytotheCloud
InthisdiagramoftheVMwareEndUserComputingjourneytothecloudendusershavesecureuniversalaccessviatheirchosendevicestotheirdesktopsapplicationsanddatainthecloudAuniversalservicesbrokerconnectsuserstothiscloudwithpoliciesthatcontrolaccessandprotectdata
AtVMworld2011VMwareannouncedthisvisionforthepost-PCeraThevisionrecognizestheneedtodeliverlegacyWindowsandenterpriseclientserverapplicationsalongsidenewerapplicationtechnologies
Why Choose VMware View Are You Considering Virtual Desktops
Horizon Mobile
Zimbra
Strides
Socialcast
SlideRocket
Horizon Application
Manager
View
ThinApp
Project AppBlast
Project Octopus
4BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
VMwarehasaproductforeachofthestepsoftheEndUserComputingjourneytothecloudSomeoftheseproductsarepartoftheVMwareproductsetalreadyandothersareunderdevelopmentFollowingarethespecificVMwareproducts
bullVMware View Virtualdesktopsasamanagedservice
bull VMware ThinApp Virtual applications as a managed service
bull Project AppBlastHTML5-baseddeliveryoflegacyapplicationsviaawebbrowser
bullProject OctopusSecuredatashareandsync
bullHorizon Application Manager Nowpolicy-basedmanagementofapplications(SaaSwebapplicationsThinAppvirtualizedWindowsapplicationsandenterpriseapplications)Soonpolicy-basedmanagementofallpublicandprivatecloudservices(desktopsapplicationsanddata)
bullHorizon MobileAsecuremanagedandpolicy-drivenvirtualsmartphoneforworkisolatedandprotectedinsideapersonalsmartphone
Cloud-basedsocialcollaborativeapplicationsdesignedformobility
bullZimbra Open-sourceemailandcollaboration
bullStridesSocialtaskmanagement
bullSocialcastEnterprisesocialnetworking
bullSlideRocket Online presentation software
Why Choose VMware View Are You Considering Virtual Desktops
5BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
ThefirststepinthejourneytothecloudistointegrateVMwareViewandThinAppintoyourdatacenterViewisthebrokerbetweenendusersandthecloudofdesktopsapplicationsanddata
Figure 2 TheFirstStepintheEndUserComputingJourneytotheCloud
Why Choose VMware View Are You Considering Virtual Desktops
View Broker
View
ThinApp
Video VMware View 50 and End-User ComputingChrisYoungformerVice-PresidentandGeneralManagerEndUserComputingVMwarediscusseshowthenewversionofVMwareViewmeetstheneedsofITandendusers
6BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
Why Choose VMware ViewVMwarersquosjourneytothecloudforEndUserComputingsatisfiestheneedsofbothITand end users
bullITisconcernedwithsecuritycomplianceandefficiencyofthedesktopandneedstomanageandsetpoliciesforusersapplicationsanddata
bullEndusersinlocalandremoteofficesandworkingfromhomeorwhiletravelingrequireaccessto their data and applications from a large variety of mobile devices
Builtontheindustry-leadingvirtualizationplatformVMwarevSpheretradeVMware View enables youtodelivervirtualdesktopstoanydevicewithallthebenefitsofcentralizedenterprisedesktopmanagementYoucandeploydesktopinstancesrapidlyfromsecuredatacenterstofacilitatehighavailabilityanddisasterrecoveryprotecttheintegrityofenterpriseinformationandremovedatafromlocaldevicesthataresusceptibletotheftorloss
The key benefits of VMware Viewtokeepinmindare
bullThepoweroftheunderlyingVMwareinfrastructurevSpherewithallofitsfunctionality
bullEaseofsetupandmanagementonemanagementconsole
bullPCoIPremotedesktopprotocoloptimizedoutoftheboxtogiveyouhighperformanceoveraLANorWANwithautomaticadjustmenttonetworkspeedandlatency
bullIntegrateduserprofilemanagementsystem(ViewPersonaManagement)
bullApplicationvirtualizationsoftware(ThinApp)
bullOffloadingofantivirusprotectiontoavirtualappliance(vShieldEndpoint)
bullManagementoflinked-clonedesktopimages(ViewComposer)
bullAccesstoViewdesktopsfromallpopularmobiledevicesWindowsandMaclaptopsAndroidtabletsandiPads
ByincludingVMwarersquosapplicationvirtualizationsoftwareThinAppwithyourViewimplementationyounotonlyeliminatetypicalapplicationcompatibilityissuesbutalsodeliveramorereliablecomputingenvironmentAsanaddedbonusViewandThinApparecompatiblewithyourexistingautomateddistributiontechnologiesforapplicationandpatchdeployment
ldquoUnderstandingthatourclinical delivery teams are one of the most mobile setofusersIknewwehadtolookoutsidethetraditionaldesktopdeliverymethodHavingtheabilityforyourdesktopto securely follow you anywherewhileprovidinganuncompromiseddesktopexperiencewasacrucialrequirementinmakingthedecisiontogowithVMwareViewWhencostsavingisanoutcomethatmakesmydecisioneveneasierrdquo
ndashTrevorDerkatzCIO PrairieNorthHealthRegionSaskatchewanCanada
Why Choose VMware View Are You Considering Virtual Desktops
7BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
Are You Considering Virtual DesktopsThispaperisforbusinessdecision-makerswhoarecurrentlyconsideringavirtualdesktopimplementationsotheycancontinuetheirjourneytothecloudThefocusisontimeyoucansaveindesktopadministrationbydeployingaVMwareViewsolutionStafftimesavedindesktopmanagementcanbeappliedtootherprojectsonyourroadmap
WhenistherighttimetotakethevirtualdesktopstepManyorganizationsfindthatinsteadofrefreshingobsoletephysicalcomputerswithnewdesktopcomputerstheycaninsteaddivertfundstoavirtualdesktopimplementationLegacyhardwarecanberepurposedasclientdevicesoryoucanpurchaselessexpensivethinclientsTheremainingfundscanbedevotedtothevirtualdesktopimplementation
The Numbers
Return on investment IDC(Table2)founda367medianfive-yearreturnoninvestment(ROI)withaVMwareViewimplementationThepaybackperiodthepointatwhichdollarsinvestedwereequaltodollarssavedwas561monthsfollowingdeployment
Cost of infrastructure and laborThecostofinfrastructureandlaborforaVMwareViewimplementationis50ofthecostforaphysicalPCimplementation(IDCFigure3)(Thisistheaveragecostoverafive-yearperiodandincludesuserdeviceshardwareandsoftwareinfrastructureandlabor)
Labor costsWiththeinfrastructurecostseliminatedfromtheequationlaborcostsarereducedbyapproximately57peruserperyearwithaVMwareViewvirtualdesktopimplementationcomparedtophysicaldesktops(IDCTable1)Thispaperfocuseson thelaborsavedwithaVMwareViewimplementation
Video Seattle UniversitySeattleUniversitymovedtoaVMwareViewvirtualdesktopsolutioninsteadofreplacingobsoletephysicaldesktopcomputersTheITdepartmentrepurposedlegacyhardwareasViewClientsInadditiontheyprovidedstudentswiththeabilitytoaccesstheirdataandapplicationsfromtheirowndevicesfromwherevertheyare
ldquoWewantedtofindasolutionthatdidnrsquotrequireustostayonthatthree-yearrefreshcycletokeepupwithstudent technologies and student application needshellipwewereabletotakeallofthe money that we would use fordesktopsandapplythemtowardsaserverandVMwareViewinfrastructureWewereable to continue using our old hardware and really prolong thelifeofthathardwarerdquo
ndashMattByersSystemsAdministratorSunGardHigherEducationatSeattleUniversitySeattleWashington
Why Choose VMware View Are You Considering Virtual Desktops
8BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
ThisdiscussionoutlinesthechallengesincurrentdesktopmanagementprocessesandthendescribeshowaViewimplementationcanchangetheseprocessesandsavetimeTheserecommendationsarebasedonVMwarebestpracticesandontheexperiencesinsuccessfulcustomerdeploymentsofView
WewillfrequentlyreferinthispapertoastudycarriedoutbyIDCQuantifying the Business Value of VMware ViewThisstudyfocusedonasetofVMwareViewcustomerswhohavereapedthefinancialbenefitsofaViewvirtualdesktopimplementation
TotalhoursspentperdesktopinatraditionalPCimplementationwerecalculatedfromIDCfiguresgiveninTable1oftheMay2011versionofQuantifying the Business Value of VMware ViewThefiguresusedinthecalculationswere1)laborhourssavedwithViewand2)thepercentreductioninlaborrequiredforViewascomparedtoatraditionalPCinfrastructureRelatedrowsintheIDCtablewerecombinedtoresultinthelargercategoriesdiscussedinthispaper
ldquoWithVMwareViewIcanhonestly say that there are months that go by where I donrsquothavetothinkabouttheinfrastructure because it justworksThescalabilityand the performance are reallythereandIamverygrateful not to have to worryaboutitrdquo
mdashChrisHouseSeniorNetworkAnalystMetroHealthMichigan
Video Improving the Physician Experience Through Desktop Virtualization Metro HealthMetroHealthinMichiganimplementedaVMwareViewsolutiondeliveredinpartnershipwithOpenSystemsTechnologiesThevideoshowcasesthemobileenduserexperienceof DrBradleyJCleggDOMetroHealthHospital
Why Choose VMware View Are You Considering Virtual Desktops
9BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
Managing Traditional Personal ComputersAlthoughthecapitalexpenditurerequiredfortraditionalpersonalcomputersandstoragehasdecreasedovertimetheoperationalcostofmanagingindividualphysicaldesktopcomputershasincreasedbecauseofrisinglaborcostsandtheescalatingcomplexityofdesktopmaintenancetasksTheoperationalcostofpersonalcomputingisthemostsensitiveareaofexpendituresforITdepartmentsandthisisalsotheareawhereaVMwareViewvirtualdesktopimplementationcanreducethetotalcostofownership
The repeating stages of a personal computerlifecycleasillustratedare
bullProcure
bullImage
bullTest
bullDeploy
bullSecure
bullRetire
ThemanagementofthephysicalPClifecycleconsumesagreatdealoftimeforITdepartmentsAVMwareViewvirtualdesktopsolutioncanshortcutandeveneliminatesomeofthisdesktopmanagementandtherebyreducetheoperationalcostsofdesktopsWithavirtualdesktopsolutiontheamountoftimesavedperdesktopismultipliedbyhundredsorthousandsofusers
Figure 3ManagingthePersonalComputerLifecycleStages
Manage PCs
Deploy
ImageRetire
TestSecure
Procure
10
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
The Advantages of Virtual DesktopsWewilldiscusseachofthefollowingdesktopmanagementactivitieswithregardtothecostchallengesandhowaVMwareViewvirtualdesktopsolutioncanrelievethosecosts
bullDesktophardwareandsoftwaredeployment
bullUseradministration
bullImageandapplicationmanagement
bullDesktoppatchmanagement
bullDesktopdatasecurity
bullDesktopdisasterrecoveryanddatabackup
bullDesktophelpdeskandsupport
11
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Desktop Hardware and Software DeploymentMostenterpriseshaveaheterogeneousdesktopcomputinglandscapewithamixofdifferenthardwaretypesperipheraldevicesdriversscreenresolutionsapplicationsandapplicationversionsAsingleITorganizationtypicallysupportstheconfigurationandrolloutofhardwareandsoftwareinthismixedenvironment
Current Challenges of Desktop Hardware and Software DeploymentDeployingadesktopcomputertoeachuserinvolvesorderingreceivingtaggingandcheckingthecomputerandthenconfiguringapplicationsandcorporatesettingsTestingandsecuringthedesktopcomputeraddtothedeploymenttimeAftertheuserreceivesthedesktopcomputermoretimeisspentininitialsetupandsupportuntilthenewcomputerisfullyproductivefortheuser
Virtualization Impact on Desktop Hardware and Software DeploymentThetimedifferencebetweenconfiguringanddeployingaphysicaldesktopanddeployingavirtualdesktoptoauserissignificantForexamplewithViewitcantakeonlyeightminutestodeployaViewvirtualdesktoptoauserTheprocessofcopyingavirtualimageandassigningittoauserismuchfasterandmorefoolproofthansettingupanindividualphysicaldesktopInadditionyoucanrepurposelegacyhardwaretoaccessthevirtualdesktopimageThisextendstheusefullifeofthehardwarereducestheinitialcostofdesktopvirtualizationandresultsinauserdevicethatissimplertomaintainthanaphysicaldesktop
Provisioning The process of providing users with access to dataandtechnologyresources
ndash Webopediacom 14February2012
ldquoWithViewComposerwecancreatenewdesktopsontheflyIfwehaveaWyseterminalreadytogoittakesusabout15minutestocreateanewdesktopwhereasbeforeitwastakingustwotothreehourstoloadadesktopimageThatmakesITmuchmoreresponsive to the overall needsoftheorganizationrdquo
mdashJohnMehargDirectorofHealthInformationTechnologyNormanRegionalHealthSystemOklahoma
Time Saved in Deploying a Desktop to a User with VMware View
TraditionalPhysicalPCImplementation
TimeSavedperUserperYearwithVMwareView
PercentReductionin LaborCosts
78 hours 51 hours 65
CalculatedfromIDCfiguresFromIDC figures
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
12
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
User AdministrationMaintainingandmanaginguserprofilesandloginstakesagooddealofITmanagementtimeThetimesavingswithvirtualdesktopsissignificant
Current Challenges of User AdministrationUsersjoinanorganizationchangeroleschangeuseraccountdataandleavetheorganizationUseradministrationondesktopsinvolvescreatinguseraccountsandchanginguseraccountstoaccommodateofficemovesdepartmentaltransfersanddeparturesfromtheorganizationMaintainingpolicieswithinActiveDirectoryforapplicationentitlementaddstothecomplexityofuseradministrationTheITgrouphasaconstantflowofworktomaintainuseraccountsonphysicaldesktops
Virtualization Impact on User AdministrationUseradministrationissimplifiedwithaViewdeploymentViewprovidesaneasy-to-useadministrativeinterfacetoassigndesktopstoActiveDirectoryusersInadditiondesktopadministratorsdonotneedtophysicallyvisitthedesktoptheycansimplychangeparametersofdesktopassignmentfromthedatacenter
Time Saved in User Account Administration with VMware View
TraditionalPhysicalPCImplementation
TimeSavedperUserperYearwithVMwareView
PercentReductionin LaborCosts
131 hours 89 hours 68
ldquoWhatprobablyusedtotakeustwotothreeweeksfromprocurement to provisioning ofasystemnowwecandoinfivetotenminutesItusedtotakeusprobablyanhourortwotocustomizeandtailorforanassociateNowwecandothataswellinjustseveralminutesrdquo
mdashShaneMartinezDirectorofGlobalInfrastructureADPDealerServicesIllinois
CalculatedfromIDCfiguresFrom IDCfigures
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
13
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Image and Application ManagementAsnewversionsofapplicationsanddesktopoperatingsystemsarereleasedyouneedtohaveanefficientwaytoupdateendusersrsquodesktopenvironmentsYouneedtoachievethiswhileminimizingenduserdowntimeandmitigatinganypotentialuserdataloss
Current Challenges for Image and Application ManagementDesktopimagesconfiguredforendusersarenotusuallytailoredforspecificuserrolesInadditiontheapplicationsintheseimagesaretightlycoupledwiththeoperatingsystemItisverydifficulttomanagejustoneapplicationortomaintaintheoperatingsystemwithoutaffectingsomeothercomponentoftheinstalledsoftwaresometimesnegativelyTheneedtostandardizemanagementofphysicaldesktopscanresultinaldquoone-size-fits-allrdquoapproachwhereacommonimageisusedtosupportmultiplejobrolesTheresultisthatmostusershaveamorecompleximageandmoreapplicationsthantheyneed
ImagesalsomustincludecompatibledesktopandlaptophardwaredriversToensurecompatibilityorganizationstendtoengineerandcertifydesktopimagesforeachoftheirdesktophardwaretypesBecausemostorganizationsrefreshtheirdesktophardwareeverythreetofiveyearsthenumberofnewimagesthattheymightneedtodevelopcangrowveryquicklyTheoperationalcostsofdesktopimagingandreimagingaresignificantwhichfurtherdrivestheldquoone-size-fits-allrdquoapproach
YoufaceasimilarchallengewhenyouneedtomigratetoanewerdesktopoperatingsystemManyorganizationsaremigratingtotheWindows7operatingsystemThemigrationfromWindowsXPtoWindows7inaphysicalenvironmentistime-consumingandexpensive
TheprocessesofupgradingandmigratingoperatingsystemsaswellaspackagingtestingandprovisioningapplicationscanburdenanorganizationsomuchthattheyremainyearsbehindtheavailabletechnologyInadditionenduserscanbetiedtodevicesandimagesthatmaybeobsoletefortheirjobroles
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
14
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Virtualization Impact on Image and Application ManagementWhenyouimplementaremotedesktopstrategybasedonVMwareViewyoucandecouplethevariouslayersthatmakeupadesktopimageandmanageeachofthesedesktoplayersindependentlyThisallowsyoutousemoreefficientmanagementprocessesandminimizestheimpactachangeatonelayerhasontheotherlayersandultimatelyonendusers
Thelayersofavirtualdesktopare
bullOperatingsystem
bullApplications
bullUserdataanduserpersona
To manage the operating system layer of the desktop imageVMwareViewprovidesthechoicebetweennonpersistentandpersistentdesktopsViewComposerisanoptiontomanagelinked-clonedesktops
To manage applicationsthebestchoiceistovirtualizeasmanyapplicationsaspossiblewithVMwareThinAppandtoplacethosevirtualapplicationpackagesontheVMwareViewbaseimages
To manage the user data and user personayoucanuseViewPersonaManagement
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
ldquoRightnowwersquovegotover1700desktopsandlaptopsout around the college with differentimagesonthemWithVMwareViewwecanhaveonelsquogoldenimagersquoinstead of having to manage 30to40differentimagesmdashandthatmakesturnaroundtime for updates on drivers andsoftwaremuchquickerrdquo
mdashDaveHunterAssociateDirector ITServicesRedDeerCollege RedDeerAlbertaCanada
15
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Application Virtualization with ThinAppTofurthersimplifydesktopmanagementyoucanvirtualizetheapplicationlayerwithVMwareThinAppThinAppvirtualapplicationpackagesseparatetheapplicationfromtheoperatingsystemlayerbyencapsulatingavirtualoperatingsystemwithintheThinApppackageAThinApppackageisnotinstalledintheoperatingsystembutinsteadplacedonthedesktopasanisolatedexecutableAsaresultThinAppapplicationpackagesdonotconflictwitheachotherinwaysthatnativeapplicationscan
AJuly 2010 Forrester Research report on the economic impact of ThinApp application virtualizationpresentsacasestudyofaThinAppimplementationwitharisk-adjustedpaybackperiodofoneyearandareturnoninvestmentof185overfouryearsThecustomerinthecasestudycitedthefollowingeconomicbenefits
bullFasterapplicationpackaging
bullDecreasedoreliminatedregressiontesting
bullFasterapplicationandupdatedeployment
bullReductioninoreliminationofleveloneandleveltwohelpdeskcalls
bullIncreaseduserproductivity
YoucantakeoneoftwoapproachestodistributingThinAppexecutablestousers
bullStreaming executionmodewheretheuserlaunchestheThinAppvirtualizedapplicationfromadesktopshortcutBlocksofapplicationdataarestreamedfromacentralfileshareintomemoryonthedesktopforlocalexecutionThereisnodiskfootprintonthedesktopforthevirtualizedapplication
bullDeployedexecutionmodewheretheuserrunstheThinAppvirtualizedapplicationfromacopyoftheThinAppexecutableplacedonthedesktop
Youchoosestreamingordeployedexecutionmodebasedontheneedsofyourusersandthespeedandlatencyoftheusersrsquonetworkconnections
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
ldquoOnce an application has beenvirtualizedwithVMwareThinAppitrsquosveryverypredictableWeknowwecanbeconfidentthatwewillnothavetogobacklaterandfixthingsrdquo
mdashDewandNeely Tier3SupportManager IndianaOfficeofTechnologyIndianastategovernmentIndianapolisIndiana Indiana Office of Technology Drives Cost-Effective Application Management with VMware ThinApp
16
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
InaViewenvironmentyoucreateacentralfileshareorThinAppRepositorytostoreyourThinAppvirtualizedapplicationsFigure3showstheThinAppRepositoryconnectedtoViewComposerYoucancopyThinApppackagesfromtherepositorytotheparentimagesothateachlinkedclonehasthevirtualizedapplicationsonthedesktoporeachlinkedclonecanhavedesktopshortcutstoruntheapplicationsinstreamingmodefromtherepository
VM
VM
VM
VM
LinkedClones
VM
VM
VM
VM
LinkedClones
VM
VM
VM
VM
LinkedClones
OS
DATA
ThinApp Virtual
App
Shortcut to
ThinApp Virtual App
ThinApp VirtualizedApplication Repository
ParentImage 1
ParentImage 3
ParentImage 2
VMware View Composer
VMware View Composer
VMware View Composer
Figure 4ViewComposerAddsThinAppPackagestoDesktops
TheidealinaVMwareViewimplementationistohaveasmanyofyourapplicationsaspossiblevirtualizedwithThinAppYoucaneasilymixldquonativerdquoWindowsapplicationswithThinAppvirtualizedapplicationsontheViewdesktopFortunatelyThinAppapplicationscanbemanagedthroughthesametoolsandprocessesasyournativeWindowsapplicationsandyoucantakeadvantageoftheefficiencyofyourcurrentapplicationmanagementsystem
ByvirtualizingapplicationsyoualsogainadynamicmechanismtorolloutneworpatchedversionsofanapplicationForstreamedapplicationsyousubstitutetheupdatedpackagefortheoriginalontheThinAppRepositoryForapplicationsresidingontheparentimagesyoucanusetheThinAppAppSyncfeatureandplaceanupdatedapplicationonanupdateserverinthedatacenterandusersautomaticallydownloadthenewversionoftheapplication
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
17
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
VMwareThinAppisespeciallysuitedtomigratingapplicationstoanewversionoftheWindowsoperatingsystemsuchasWindows7orlaterYourVMwareViewWindows7desktopscanincludeThinApppackagesoflegacyapplicationsIfanapplicationissupportedonthelaterversionoftheoperatingsystemyoucanvirtualizethelegacyapplicationandrunitonaWindows7desktopInadditionwithThinAppyoucanvirtualizeInternetExplorer6alongwithalegacyapplicationthatrunsonlyonIE6andrunthatvirtualizedapplicationonWindows7ThenativelyinstalledInternetExplorerbrowserrunsalongsidethevirtualizedIE6browseronaWindows7desktop
Customersinthe IDCstudysaidthatthecentralizedpackagingtestingprovisioningandupdatingofapplicationsinaVMwareViewimplementationwasthereasonforthecostsavingsinapplicationsupportThesebenefitsaremagnifiedwhendesktopapplicationsarevirtualizedwithThinApp
Time Saved in Managing Applications on the Desktop with VMware View
TraditionalPhysicalPCImplementation
TimeSavedperUserperYearwithVMwareView
PercentReductionin LaborCosts
262 hours 141 hours 54 Calculatedfrom IDCfiguresFromIDC figures
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
ldquoVMwareThinApphashelpeduskeepourlegacyapplications functioning and move forward with new technologiesevenwhenwe are faced by budget constraintsrdquo
mdashPaulBaltzell DeputyCIODeliveryServicesIndianaOfficeofTechnologyIndianastategovernmentIndianapolisIndiana
18
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Rolling Out New Base Images of Operating Systems and ApplicationsVMwareViewprovidestheoptionsofnonpersistent(stateless)andpersistent(stateful)desktopsaswellasViewComposertomanagelinkedclonesTheViewimagemanagementsystemprovidesoptionstomeetyourorganizationrsquosneeds
IfyouaremigratingtoanewoperatingsystemversionsuchasWindows7orlateryoucanuseViewComposerandtheRecomposefunctionforamuchsimplertransitionYoucanbuildthenewdesktopimagetoincludevirtualizedapplicationstoseparatetheapplicationsfromtheoperatingsystem
VMwareViewdesktopsbasedonmasterimagesstoredinthedatacentercanbeeasilydistributedtoremoteorbranchofficeswithouttheneedfordesktopadministratorstotravel
View customers in the IDCstudysaidthatthereductioninthenumberofimagesplusthefastertimetochangeeachimagewereinstrumentalinreducingtheoperationalcostsofimaginginaViewenvironmentForexampleoneViewenterpriseuserintheIDCstudyfoundthatadesktopreimagetook5minuteswithViewbut120minuteswiththetraditionalimagingapproach
Time Saved in Desktop Imaging with VMware View
TraditionalPhysicalPCImplementation
TimeSavedperUserPerYearwithVMwareView
PercentReductionin LaborCosts
213 hours 126 hours 59 CalculatedfromIDCfiguresFromIDCfigures
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
ldquoWithVMwarethereisalot of cost savings that peopleoverlookOneofthebiggest things that I can sayaboutVMwareanditrsquosjustflabbergastingisthatitusedtotaketwotechniciansthree to four days to set up alabof40thickmachinesandnowittakesonetechnicianthreehoursSoftwareupgradesornewinstallations can be pushed outintwohoursasopposedto eight hours for a lab of 100machinesrdquo
mdashGeorgesKhairallah NetworkSpecialist ChinoValleyUnifiedSchoolDistrictChinoCalifornia
19
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
User Data and User Persona in a View EnvironmentVMwareprovidesuserdataandpersonamanagementwithViewPersonaManagementWithPersonaManagementyoucanstorepersistentuserprofileinformationanduserdatainaseparatelocationfromthedesktopimageandoptimizeperformancebytakingadvantageoftheaccessandupdatealgorithmsofViewPersonaManagement
PersonaManagementdownloadsuserprofileinformationonanas-neededbasisthusavoidingloginbottlenecksInadditionupdatestouserdataandtheuserpersonaareuploadedonanintermittentbasistothepersonarepositorywhichavoidsalogoutbottleneckFormoreinformationonimplementingViewPersonaManagementseetheVMware View Persona Management Deployment Guide
ViewPersonaManagementwasnotinplacewhen IDCdidtheirstudysowehavenofiguresyetforthesavingsinlabortimewithViewPersonaManagement
Video ADP Dealer Services IllinoisADPDealerServicesadivisionof ADP(AutomaticDataProcessing)offershumanresourcepayrolltax andbenefitsadministrationtoautomobiledealershipsInthisvideo BillNaughtonChiefInformationOfficerandShaneMartinezDirectorofGlobalInfrastructurediscusstheirVMwareViewimplementationViewdesktopsareusedinremotelocationsonmobiledevicesandincall centersbysoftwaredevelopersandendusers
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
20
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Desktop Patch ManagementTodayrsquostraditionalpatchmanagementprocessesandsolutionsposemanychallengesAlargeproportionofadesktopadministratorrsquostimeisspenttestinganddistributingpatchesandtroubleshootingpatchdistributionissues
Current Challenges for Desktop Patch ManagementBothoperatingsystemsandapplicationsneedtobepatchedtokeepupwithsecurityenhancementsbugfixesandmoreThebasicprocessworkflowthatmostorganizationsfolloworattempttofollowwhentheyimplementpatchmanagementisthefollowing
ManagePatches
Prioritize
Plan
Remediate
TestReport
Assure
Audit
Assess
Figure 5ManagingthePatchMaintenanceStages
ThisrepeatingprocessofAssessPrioritizePlanRemediateTestReportAssureandAuditcanbecomplexandsubjecttomanychallengeswhichreducestheeffectivenessofthepatchmanagementprocessThenumberofvulnerabilitiesthathackersexploiteachyearincreasesataratethatistoofastforITadministratorstoremedyAsthenumberofnecessarypatchesincreasesthetimeneededtopatchalldesktopsystemsinanorganizationexpandsandbythetimeonepatchorsetofpatchesisrolledoutothervulnerabilitiesareexposedwhichalsoneedtobepatched
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
21
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
ThedistributednatureofdesktopandlaptopcomputershasmadecentrallymanagedsoftwaredistributionmechanismsanimportantpartoftheITinfrastructureinmanyorganizationsUsuallythesesolutionsarehighlydistributedinnatureandcomplextomanageandmaintainTheyalsodonotguaranteesuccessfuldistributionbecausetheyrelyonclient-sideagentswhichmustberunningandonthenetworktoreceiveanyupdatesThemoredistributedthedesktopenvironmentthemorecomplexpatchmanagementisandthelowerthefirst-passsuccessratioIfyouneedtodeliverpatchesandservicepackstodesktopsatremotebranchesorregionalofficeswherenetworkconnectivityislimitedyoucanencounterconnectivityissuesanditwilltakemuchlongertodeploytheupdatesSomeusersystemsneverreceivepatchesbecauseofinfrequentconnectiontothenetwork
AnotherkeychallengeintheconventionalpatchmanagementprocessisvalidatingpatchestoassurethatapplyingapatchwillnothaveanegativeimpactonanenduserrsquosPCorotherapplicationsThisprocessistime-consumingandsubjecttofailureAfterPCsaredeployedtouserstheyaresubjecttosignificantconfigurationdriftThisconfigurationdriftcanbeattributedtouser-initiatedhardwarereplacementshardwareupgradesorapplicationinstallationsthatvaryfromthecorecorporateimageThuscertifyingapatchagainstyourorganizationrsquosbaseimagedoesnotensurethatitworksonallusersrsquocomputersApatchorservicepackyoudistributemaycauseproblemsonsomecomputersandnotonothersItisthenverydifficulttoreverttothelastknowncleanstateoftheuserrsquosdesktopandtobackoutthechanges
WithallofthesecomplexitiesitcantakeaverylongtimetopatchallofthecomputersinyourorganizationThedelaysmakeitdifficulttomaintainadequateenterprisesecurityandthecostofremediatingthegapsinsecurityissignificantThetraditionalpatchmanagementprocessinvolveshighITlaborcostsandnotableuserdowntimeandinconvenience
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
22
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Virtualization Impact on Desktop Patch ManagementImplementingavirtualdesktopsolutiondoesnoteliminatetheneedforsolidprocessesandorganizationalresourcestomanagepatchingandothersecurityissuesHoweveryoucanmakethepatchingprocessmoreefficientbyusingthetoolsthataViewsolutionprovidesInatypicalViewenvironmentupdatesyouapplytoasingleparentvirtualmachineinstanceautomaticallyaffectmultipleend-userdesktopsAsaresultyouspendlesstimepatchingandcanupdatemoreend-userdesktopsonthefirstpass
ViewComposeroffersenhancedimagemanagementinaViewenvironmentAsshowninFigure6theViewComposertechnologyenablesyoutocreateacatalogofdesktoptypestomeettheneedsofparticularcategoriesofusersYoucreateaparentvirtualmachineimageforeachdesktoptypeandViewComposerprovisionsadesktoptoeachenduserbycreatingalinkedclonebasedontheappropriateparentimage
VM
VM
VM
VM
ParentImage 1
LinkedClones
VM
VM
VM
VM
ParentImage 3
VMware View Composer
VMware View Composer
VMware View Composer
LinkedClones
VM
VM
VM
VM
ParentImage 2
LinkedClones
OS
APP
DATA
Figure 6End-UserLinked-CloneDesktopsBasedonParentImages
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
23
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Viewcreatestheoperatingsystemdisksfortheseend-userdesktopsaslinkedclonesoftheparentvirtualmachineInitiallythedesktopsreaddatafromtheparentdiskWhenadesktopwritesdataViewsavesitinstorageonapersistentdiskthatisuniquetothatdesktopFuturereadscomefromthedesktoprsquospersistentdiskorfromtherebuiltdesktopimageasappropriate
ViewComposergivesyoumanagementfunctionsfortheselinked-clonedesktopsincludingRefreshRecomposeandRebalance
bullRefresh TheRefreshoperationallowsyoutorevertalinkedclonedesktoptoitsoriginaldeploymentstate
bullRecomposeTheRecomposefunctionallowsyoutomigrateanenduserfromonedesktoptoanothermaintainingtheuserrsquospersistentdiskandmakingtheuserdataavailabletotheuserfromthenewdesktop
bullRebalanceTheRebalancefeatureisawaytomovevirtualdesktopsfromonestoragearrayLUNtoanotherinordertobalancethediskusageload
FormoreinformationonRefreshRecomposeandRebalanceseetheVMware View Administration guide
YoucanusetheRecomposefunctiontostreamlinepatchingandmaketheprocessmoreefficientRatherthanmanagingapatchingprocessforeachindividualdesktopyoucanpatchtheparentdesktopandusetheRecomposefunctiontodistributethatpatchautomaticallytoendusersrsquodesktops
YoumanagealloftheseparentimagesdirectlyBecauseparentimagesareinthedatacenteryouavoidtheproblemsthatthetraditionalpatchingprocessencounterssuchasnetworklatencyandbandwidthissuesandissueswithdesktopsandlaptopsbeingonthenetworkatthetimeoftheremediationThecentralizednatureofthevirtualdesktopsensuresthattheseparentimagesarealwaysatthelatestpatchlevel
YoucanleverageyourexistinginvestmentinautomateddistributiontechnologiestopatchthemasterimagesinaViewimplementationThiswayyourcurrentstandardizedoperationsarenotaffectedAnotherapproachyoucantakeistousevCenterUpdateManagerasthepatchmechanismfortheparentimagesUsingUpdateManageryoucancreatedifferentpatchbaselinesforeachcategoryofdesktopThisapproachallowsyoutoassigntheappropriatelevelofpatchingprioritytocategoriesofdesktopsbasedonhowcriticalthedesktopsaretoyourbusinessratherthanwiththetraditionalbroadcastapproach
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
Video Blue Cross Blue Shield of Kansas City MissouriThisvideohighlightssomeofthebenefitsofaVMwareViewsolutionthepowerspaceandcostsavingsdisasterrecoveryandViewClientsonmobiledevicessuch asiPads
24
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
AfteryouupdatetheparentimagesandvalidatethepatchesoneadministratorcanrunascheduledRecomposeoperationforalloftheindividualdesktopinstancesyouhavedeployedYoucanschedulethisRecomposeoperationoutsidebusinesshourstominimizeanyimpactonendusersrsquoproductivityBecausethedesktopsallresideinthedatacenteryouavoidtheproblemofsystemsremainingunpatchedbecauseparticulardesktopsarepoweredoffornotonthenetworkAlsobecauseyouhavearollbackpointfortheparentimagesifyoudiscoveracompatibilityissueafterdeployingthenewdesktopinstancesyoucantriggerarevertRecomposeoperationondemandtoreturnuserstotheirlastknowngooddesktop
YoucanscheduleRecomposeoperationsorexecutethemonaccessforcingusersoffoftheirdesktopsintheeventthatyouneedtoapplyacriticalpatchimmediately
Customersinthe IDCstudystatedthatthelocked-downimageofWindowsonthedesktopmadepatchingmucheasier
Time Saved in Patch Management with VMware View
TraditionalPhysicalPCImplementation
TimeSavedperUserperYearwithVMwareView
PercentReductionin LaborCosts
77 hours 50 hours 65 Calculatedfrom IDCfiguresFromIDCfigures
Inadditionwehavealreadymentionedtheease of updating applications with VMware ThinAppEitherwithcopiesoftheThinApppackagesontheViewbaseimagesorwithdesktopshortcutstovirtualizedapplicationsstoredontheThinAppRepositoryThinAppprovidesameansofupdatingapplicationsautomaticallywithoutinterruptiontoapplicationuseEitherwayupdatedversionsofapplicationsarecentralizedandyoucanenforceusermigrationtotheupdatedversions
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
25
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Desktop Data SecurityAsfrequentnewsreportsattestlostlaptopcomputersandcompromiseddesktopPCscanendangersensitivecorporateorpersonaldataalltooeasilyWiththeever-increasingmobilityofdesktopenvironmentsandahigherpercentageofusersworkingonlaptopsdatasecurityattheendpointisbecominganincreasingconcernBothunauthorizedaccesstodatainthedatacenteranddatalossthroughtheftorlossofthedesktopdevicemustbeprevented
Current Challenges with Desktop Data SecurityTopreventunauthorizedaccesstodatacenterdatathroughlaptopssomeorganizationsimplementdisk-basedencryptionsolutionsthatcanbecostlyanddifficulttoscale
AlsowithanincreasinglymobileandremoteworkforcelaptopsandotherdevicesareeasilylostorstolenEmployeesmayalsocopydatatoUSBflashdrivesandremovedatafromthecompanysiteUSBflashdrivescanalsointroduceviruseswhichcancorruptdata
Ifasecuritybreachorleakoccursinanorganizationtheproductivitylostandthecosttofixthebreacharesignificant
Virtualization Impact on Desktop Data SecurityTheimmediateimprovementthatavirtualdesktopsolutionoffersfordatasecurityisthatyoustorealldatainvirtualmachinesthatarehostedinyourcorporatedatacenterYouprotectaccesstothisdatabydatacenter-levelsecuritymechanismssuchasfirewallsDMZswebproxiesandVPNsWhenusershavethinclientsattheirdeskstheynolongerstoredatalocallyITcanmeetexpectationsaboutsecurityandcompliancewithregulations
AnotherbenefitofreplacingthedevicesatusersrsquodeskswiththinclientsistheabilitytobeveryselectivewiththetypesofUSBdevicesthatyouallowtoconnecttothesecurevirtualdesktopenvironmentYougaintheabilitytopreventusersfromconnectingUSBflashdrivesiPodsiPhonesorotherUSB-basedpersonaldevicestotheirdesktopstherebyreducingtheopportunityfordataleaksByrestrictinguseofUSBdevicesyoucanalsomitigateconcernsabouttheintroductionofmalicioussoftware
ForuserswhoarenotalwaysconnectedtothecorporatenetworkVMwareViewincludesafeaturecalledViewwithLocalModeLocalModeallowsenduserstocheckouttheirdesktopsmdashincludingapplicationsanddatamdashfromthedatacentertotheirlocaldevicesThisinstanceofauserrsquosdesktopisencryptedIftheuserlosesthelaptopcomputerorthelaptopisstolenthedataonthemissingdeviceisencryptedandhasaremote-erasesettingthatdisablesitifitdoesnotcommunicatetothecorporatenetworkwithinaspecifiedamountoftime
YoualsohavetheoptionofincludingVMwarevShieldEndpointinyourViewdeploymenttomanageantivirusscanningThevShieldEndpointproducthandlesantivirusscanningofViewdesktopsfromacentralizedvirtualapplianceSeetheVMwarewebsiteformoreinformation about vShield Endpoint
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
26
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
CustomersintheIDC study stated that the cost savings in security were largely due to the abilitytopushpatchesontodesktopimageswithoutwaitingforindividualmachinestobeavailableThebenefitsofvShieldEndpointwerenotyetavailableatthetimeoftheIDCstudy
Time Saved in Security Administration with VMware View
TraditionalPhysicalPCImplementation
TimeSavedperUserperYearwithVMwareView
PercentReductionin LaborCosts
80 hours 24 hours 30 Calculatedfrom IDCfiguresFromIDCfigures
ldquoSecurityisveryimportantBeinginhealthcarewewanttomakesurethatwehaveno information whatsoever residing on the local machineWithVMwareourSecurityDepartmentgetsto manage security in the waytheyneedtoandatthesametimeourpoliciesarekepthellipinplaceandalsoourresponsibilitieswithHIPAA[HealthInsurancePortabilityandAccountabilityAct]andthe federal regulations are completely in compliance as wellrdquo
mdashGregWolverton ChiefInformationOfficer ARcarehealthcareArkansas
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
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Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
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BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Desktop Disaster Recovery and Data BackupDisasterrecoveryplansforend-userdevicescanbehighlycostlysosomeorganizationsfocusonserverdisasterrecoveryplansandneglectrecoveryplansfordesktopsEndusersmustoftenimplementtheirowndesktopandlaptopbackupsolutionsiftheywanttoprotectagainstaseverefailureordatacorruptionAndfewusersarediligentabouttheirbackups
Current Challenges for Desktop Disaster Recovery and Data BackupIfanorganizationishitbyadisasterthatcausesitsserverstofailovertoadisasterrecoverylocationendusersneedaccesstotheapplicationsrunningonthoseserversInadditionusersneedtoconnecttocentralizeddatastoredattherecoverylocationAdisasterrecoveryplanmustconnectenduserstotherecoveryinfrastructuresothattheycancontinuebeingproductive
AnotherdisasterscenarioisthefailureortheftofanenduserrsquosphysicaldesktopInanenvironmentthatreliesonhardware-dependentend-userdesktopsthecostandcomplexityofrecoverycanbeprohibitivelyexpensiveandsubjecttolimitedsuccessDesktopbackupstrategiesprovideonemethodofdesktoprecoverybutfewbackupplansarefullyimplementedoracceptedThegoalistobeabletorecoverauserrsquoscriticaldocumentsfilesapplicationsandpersonalsettingsMostorganizationsthatattemptthisapproachhavetoinvestinagent-basedbackupsolutionsthattheyinstalloneverydesktopandlaptop
OneofthebiggerchallengesofthisapproachistheimpactthebackupprocesshasonendusersIfawindowpopsupinthemiddleoftheworkdayandtheagentstartstobackupfilesusersareannoyedandtheircomputerscanslowtoacrawlAsaresultusersmaycanceltheprocessesandquitthebackupagentwindowInsomecasesifusershaveadministrativeaccesstotheirPCsandaresavvyenoughtheycandisablethebackupagentsontheirPCsIftheylosetheirlaptopsortheirdesktopharddrivesfailtheyhavenobackupsfromwhichtorestore
SomeorganizationsimplementagentlessstrategiesinwhichtheymapdesktopcomputerstocentrallylocatedfilesharesandcriticalfilesareredirectedusingActiveDirectorygrouppolicyobjectsThisapproachissomewhatmoresuccessfulbutdependingonthenetworktopologyanddistributionofusersitcanputastrainonthenetworkinfrastructureandisalsosomewhatdependentonendusersrsquoknowingwheretosavetheirfiles
Virtualization Impact on Desktop Disaster Recovery and Data BackupImplementingaVMwareViewdesktopstrategycanhelpyoutoachieveefficienciesindisasterrecoveryTheseefficienciesareevidentbothinrecoveryofdesktopconnectionstoanalternatedatacenterlocationaswellasrecoveryofdesktopimages
ManagementofViewvirtualdesktopsbyVMwarevSphereandvCenteriskeyOnearchitecturalcharacteristicofaViewimplementationisthatallthedatafilesandthevirtualmachinesthatprovidetheend-userdesktopsresideinadatacenteronsharedstorageInmanyinstancestheViewdesktopscanandshouldresideonthesamestoragearraysyouusetostoreyourservervirtualmachines
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
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Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
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BUSINESS CASE FOR DESKTOP VIRTUALIZATION
AsaresultyoucanusearrayreplicationtechnologiestoeasilyreplicateboththedesktopandtheservervirtualmachinestoyourdisasterrecoverysiteYoucanusethisapproachinconjunctionwithasolutionsuchasVMwareSiteRecoveryManagertofullyautomatetherecoveryofthedesktopvirtualmachinesBecauseyoucansetupalloftheViewinfrastructureserversasvirtualmachinesyoucanalsoreplicatethemtothedisasterrecoverysite
WithallofthecomponentsofyourViewinfrastructureavailableatyourdisasterrecoverysiteyoucangetyourorganizationbacktoworkmuchmoreeasilyafteradisasterYourenduserscanaccesstheirdesktopsfromhomeviaacorporateVPNordependingonyourconfigurationjustanInternetconnectionSimilarlyifapandemicrequiresyourorganizationtotellworkerstostayathometheycanconnecttotheirdesktopsandaccessthecorporateresourcestheyneedtodotheirjobswithouthavingtocomeintotheoffice
ThetimeandproductivitysavingsintheseareasaresignificantwithaVMwareViewsolutionIDC has not yet calculated the time saved fordisasterrecoveryanddatabackupinaViewimplementation
ldquoItrsquosnotjusttheinitialcostofhardwareitrsquosalsothatthefailureofthathardwaretakesquiteabitoftimetotroubleshootandfixmdashnottomentionthepossibilityoflosingdatasayifsomebodydropsalaptopWithVMwareViewwecanreducehardwaredependencyandstoreallthatdatainaprotecteddatacenterThatrsquosgoodfortheuserandgoodforthecompanysinceitwillmeanwewonrsquothavesensitivedatawanderingaroundondesktopsandlaptopsandUSBkeysAndbecauseavirtualdesktopisanapplianceifadevicefailswecanswapitoutandgettheuserbackupandrunningveryquicklyWecaneventieitinwith[VMwarevSphere]SiteRecoveryManagertoenablemoredynamicrecoverysoifweloseacallcenterinonelocationitsdataisprotectedandwecanstartupagaininanotherrdquo
mdashTomVanHarnSystemsSupportAdvisorAmwayregardingthesecurityanddisasterrecoverybenefitsofmovingfromphysicaldesktopstoVMwareViewvirtualdesktops
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
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Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
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BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Desktop Help Desk and SupportAsaresultofimplementingaVMwareView-baseddesktopstrategyyoucanexpecttoachievehigherlevelsofserviceforyourendusersandincreasetheperceivedlevelofserviceYoushouldalsobeabletotakeadvantageofthecentralizednatureofthearchitecturetoreducethemeantimetoresolutionofenduserhelpdeskissues
Current Challenges for Desktop Help Desk and SupportDesktopadministrationteamsstruggleconstantlytomeetestablishedservicelevelagreementsfordesktopendusersHelpdesksthatsupportdesktopusersfocusonminimizingthemeantimetoresolution(MTTR)whenauserrsquosdesktopfailsAlowerMTTRreducestheamountoftimethatendusersarenotbeingproductive
EndusersusuallypresentITwithaproblembutnotacauseCommonuserissuesincludeobsoletehardwarefaultyhardwareapplicationfailureslackofnetworkconnectivityandvirusesandmalwareOnlybycommunicatingwiththeenduseranddiscoveringthecausecanthedesktopadministratorsolvetheproblemMorecomplexproblemsmustbeescalatedtomoreexperienceddesktopadministratorswhichaddstothecostanddelay
ThedistributednatureofadesktopenvironmentaddsalevelofcomplexitytodesktopadministrationEndusersmaytelecommuteorworkinremoteofficesorbuildingswhichcanmakedesktoptroubleshootingmoredifficultandmorecostlySometimesdesktopadministratorsmusttraveltootherbuildingsorsites
Virtualization Impact on Desktop Help Desk and SupportBycentralizingthedesktopsinthedatacenterwithVMwareViewyoubringthedesktopsclosertothedesktopadministratorsThiseliminatesthechallengesofworkingwithdesktopsinbranchorremoteofficesInaViewenvironmentadministratorshavedirectaccesstoendusersrsquodesktopsviavCentersotheycanseewhatishappeningwithoutusingaremotemanagementtool
Searchingforacausetotheproblemcanbelimitedintimeifdiscoverytakesmorethanfiveminutesdesktopadministratorscansimplyprovisionanewdesktopfortheenduseranddeliveritoverthenetwork
ldquoOur department has lost 20percentofitsfundingandstaffinthepastyearByusingVMwareViewandHPMobileThinClientswersquovefoundamorecost-effectiveand efficient way to deliver computing resources to our studentsWersquorecontainingouroperatingcostswhilesupporting40percentmoremachinesThedesktopsrequirelesssupporttheteachers get a more reliable platformandthestudentsget a better educational experienceEverybodywinsrdquo
mdashJeremyWoods TechnologyPlanningCoordinatorOntario-MontclairSchoolDistrictOntarioCalifornia
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
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Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
ForarchitecturesthatincludethereplacementofendusersrsquoPCswiththinclientsorzeroclientssupportfortheseend-userdevicesisverysimpleInmanyinstancesendusersthemselvescaninstallandsetuptheirthinclientswithoutatechnicalsupportengineeronsiteIfahardwareproblemoccurstheendusercantrytofixtheproblembysimplyresettingthedeviceIfaresetdoesnotresolvetheissuethesupporttechniciancandeliverareplacementthinclientandtheuserisproductiveagainTypicalthinclientdeviceshaveafractionofthemovingpartsthatatraditionalPCorlaptophasThereforethemeantimebetweenfailures(MTBF)forthesedevicesisveryhighInthelongrunthesimplicityofthesedevicesleadstofewersupportcallsrelatedtohardwarefailure
Time Saved in Desktop Help Desk and Support with VMware View
TraditionalPhysicalPCImplementation
TimeSavedperUserperYearwithVMwareView
PercentReductionin LaborCosts
375 hours 217 hours 58 Calculatedfrom IDC figuresFromIDC figures
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
31
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
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BUSINESS CASE FOR DESKTOP VIRTUALIZATION
SummaryThetimesavedinthemanagementofuserdesktopsissignificantwithaVMwareViewvirtualdesktopimplementationTimesavedindesktopmanagementmeansthatyourITstaffcandevotethemselvestootherprojectsonyourIThorizon
AVMwareViewvirtualdesktopsolutionresolvesmanyoftheeconomicandusersatisfactionissuesofadesktopenvironmentAViewdeploymentsavesanaverageof7hoursoflaborperuserdesktopperyearoutof122hourslaborperuseronaphysicaldesktopperyearThisisa57decreaseinlaborcostswithaVMwareViewimplementationMultiplythe7hoursbyyournumberofusersandthetimeavailableforotherprojectsisaconvincingargumentforvirtualdesktops
Time Saved in Desktop Management with VMware View Virtual Desktops
Desktop Management Task Hours Saved per User per Year Percentage of Time Saved per User per Year
Desktophardwareandsoftwaredeployment 51 65
Useradministration 89 68
Applicationmanagement 141 54
Image management 126 59
Userprofilemanagement NotcalculatedbyIDC NotcalculatedbyIDC
Desktoppatchmanagement 50 65
Desktopdatasecurity 24 30
Desktopdisasterrecoveryanddatabackup NotcalculatedbyIDC NotcalculatedbyIDC
Desktophelpdeskandsupport 217 58
TOTAL time saved per user per year 698 hours 57Note ThistotalisaveryconservativeestimateoftimesavedwithVMwareViewItdoesnotincludethetimesavedwithViewPersonaManagementorvShieldEndpointantivirusprotection
IDChasnotyetstudiedthetimesavedwithViewPersonaManagementIDChasnotyetstudiedthetimebenefitsofvShieldEndpointforantivirusprotection
Inadditiontothelabor-savingbenefitsofdesktopvirtualizationViewdesktopvirtualizationsolutionisthefirststepinthejourneytothecloudByplacinguserdesktopsinthecloudalongwithThinAppvirtualizedapplicationsyouarepoisedtofillintheotherVMwaresolutionsforthepost-PCera
32
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Additional ResourcesQuantifying the Business Value of VMware ViewIDCwhitepaperMay2011
Desktop Total Cost of Ownership 2011 UpdateGartnerresearchnoteFebruary2011
10 Reasons to Modernize the DesktopCIOCustomSolutionsGroupwhitepaper
The Total Economic Impact of VMware ThinAppForresterResearchstudySeptember2010
VMware View documentation
View Technical Resources Decide Design Deploy
33
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
VMware Inc 3401 Hillview Avenue Palo Alto CA 94304 USA Tel 877-486-9273 Fax 650-427-5001 wwwvmwarecomCopyright copy 2012 VMware Inc All rights reserved This product is protected by US and international copyright and intellectual property laws VMware products are covered by one or more patents listed athttpwwwvmwarecomgopatents VMware is a registered trademark or trademark of VMware Inc in the United States andor other jurisdictions All other marks and names mentioned herein may be trademarks of their respective companies Item No VMW-IG-BUSINESSCASE-USLET-20120302-WEB
About the Authors and ContributorsTinadeBenedictiswrotethecurrentversionofthispaperTinaisatechnicalmarketingmanagerintheEndUserComputinggroupatVMwareShewritespapersonVMwareViewThinAppandotherenterprisedesktopproducts
SpecialthankstoRidwanHuqandBrianGammageforcontributionstothisversionofthepaper
TheauthorsoftheoriginalversionofthiswhitepaperwereJosephHorseyandAnjanSrinivasJosephHorseyiscurrentlyamanager ofsystemsengineeringforVMwareandhasvastexperiencearchitectingandsellingdesktopandservermanagementsolutions AnjanSrinivaswasformerlyagroupproductmarketingmanagerfordesktopproductsatVMware
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3BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
Figure 1VMwareEndUserComputingJourneytotheCloud
InthisdiagramoftheVMwareEndUserComputingjourneytothecloudendusershavesecureuniversalaccessviatheirchosendevicestotheirdesktopsapplicationsanddatainthecloudAuniversalservicesbrokerconnectsuserstothiscloudwithpoliciesthatcontrolaccessandprotectdata
AtVMworld2011VMwareannouncedthisvisionforthepost-PCeraThevisionrecognizestheneedtodeliverlegacyWindowsandenterpriseclientserverapplicationsalongsidenewerapplicationtechnologies
Why Choose VMware View Are You Considering Virtual Desktops
Horizon Mobile
Zimbra
Strides
Socialcast
SlideRocket
Horizon Application
Manager
View
ThinApp
Project AppBlast
Project Octopus
4BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
VMwarehasaproductforeachofthestepsoftheEndUserComputingjourneytothecloudSomeoftheseproductsarepartoftheVMwareproductsetalreadyandothersareunderdevelopmentFollowingarethespecificVMwareproducts
bullVMware View Virtualdesktopsasamanagedservice
bull VMware ThinApp Virtual applications as a managed service
bull Project AppBlastHTML5-baseddeliveryoflegacyapplicationsviaawebbrowser
bullProject OctopusSecuredatashareandsync
bullHorizon Application Manager Nowpolicy-basedmanagementofapplications(SaaSwebapplicationsThinAppvirtualizedWindowsapplicationsandenterpriseapplications)Soonpolicy-basedmanagementofallpublicandprivatecloudservices(desktopsapplicationsanddata)
bullHorizon MobileAsecuremanagedandpolicy-drivenvirtualsmartphoneforworkisolatedandprotectedinsideapersonalsmartphone
Cloud-basedsocialcollaborativeapplicationsdesignedformobility
bullZimbra Open-sourceemailandcollaboration
bullStridesSocialtaskmanagement
bullSocialcastEnterprisesocialnetworking
bullSlideRocket Online presentation software
Why Choose VMware View Are You Considering Virtual Desktops
5BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
ThefirststepinthejourneytothecloudistointegrateVMwareViewandThinAppintoyourdatacenterViewisthebrokerbetweenendusersandthecloudofdesktopsapplicationsanddata
Figure 2 TheFirstStepintheEndUserComputingJourneytotheCloud
Why Choose VMware View Are You Considering Virtual Desktops
View Broker
View
ThinApp
Video VMware View 50 and End-User ComputingChrisYoungformerVice-PresidentandGeneralManagerEndUserComputingVMwarediscusseshowthenewversionofVMwareViewmeetstheneedsofITandendusers
6BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
Why Choose VMware ViewVMwarersquosjourneytothecloudforEndUserComputingsatisfiestheneedsofbothITand end users
bullITisconcernedwithsecuritycomplianceandefficiencyofthedesktopandneedstomanageandsetpoliciesforusersapplicationsanddata
bullEndusersinlocalandremoteofficesandworkingfromhomeorwhiletravelingrequireaccessto their data and applications from a large variety of mobile devices
Builtontheindustry-leadingvirtualizationplatformVMwarevSpheretradeVMware View enables youtodelivervirtualdesktopstoanydevicewithallthebenefitsofcentralizedenterprisedesktopmanagementYoucandeploydesktopinstancesrapidlyfromsecuredatacenterstofacilitatehighavailabilityanddisasterrecoveryprotecttheintegrityofenterpriseinformationandremovedatafromlocaldevicesthataresusceptibletotheftorloss
The key benefits of VMware Viewtokeepinmindare
bullThepoweroftheunderlyingVMwareinfrastructurevSpherewithallofitsfunctionality
bullEaseofsetupandmanagementonemanagementconsole
bullPCoIPremotedesktopprotocoloptimizedoutoftheboxtogiveyouhighperformanceoveraLANorWANwithautomaticadjustmenttonetworkspeedandlatency
bullIntegrateduserprofilemanagementsystem(ViewPersonaManagement)
bullApplicationvirtualizationsoftware(ThinApp)
bullOffloadingofantivirusprotectiontoavirtualappliance(vShieldEndpoint)
bullManagementoflinked-clonedesktopimages(ViewComposer)
bullAccesstoViewdesktopsfromallpopularmobiledevicesWindowsandMaclaptopsAndroidtabletsandiPads
ByincludingVMwarersquosapplicationvirtualizationsoftwareThinAppwithyourViewimplementationyounotonlyeliminatetypicalapplicationcompatibilityissuesbutalsodeliveramorereliablecomputingenvironmentAsanaddedbonusViewandThinApparecompatiblewithyourexistingautomateddistributiontechnologiesforapplicationandpatchdeployment
ldquoUnderstandingthatourclinical delivery teams are one of the most mobile setofusersIknewwehadtolookoutsidethetraditionaldesktopdeliverymethodHavingtheabilityforyourdesktopto securely follow you anywherewhileprovidinganuncompromiseddesktopexperiencewasacrucialrequirementinmakingthedecisiontogowithVMwareViewWhencostsavingisanoutcomethatmakesmydecisioneveneasierrdquo
ndashTrevorDerkatzCIO PrairieNorthHealthRegionSaskatchewanCanada
Why Choose VMware View Are You Considering Virtual Desktops
7BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
Are You Considering Virtual DesktopsThispaperisforbusinessdecision-makerswhoarecurrentlyconsideringavirtualdesktopimplementationsotheycancontinuetheirjourneytothecloudThefocusisontimeyoucansaveindesktopadministrationbydeployingaVMwareViewsolutionStafftimesavedindesktopmanagementcanbeappliedtootherprojectsonyourroadmap
WhenistherighttimetotakethevirtualdesktopstepManyorganizationsfindthatinsteadofrefreshingobsoletephysicalcomputerswithnewdesktopcomputerstheycaninsteaddivertfundstoavirtualdesktopimplementationLegacyhardwarecanberepurposedasclientdevicesoryoucanpurchaselessexpensivethinclientsTheremainingfundscanbedevotedtothevirtualdesktopimplementation
The Numbers
Return on investment IDC(Table2)founda367medianfive-yearreturnoninvestment(ROI)withaVMwareViewimplementationThepaybackperiodthepointatwhichdollarsinvestedwereequaltodollarssavedwas561monthsfollowingdeployment
Cost of infrastructure and laborThecostofinfrastructureandlaborforaVMwareViewimplementationis50ofthecostforaphysicalPCimplementation(IDCFigure3)(Thisistheaveragecostoverafive-yearperiodandincludesuserdeviceshardwareandsoftwareinfrastructureandlabor)
Labor costsWiththeinfrastructurecostseliminatedfromtheequationlaborcostsarereducedbyapproximately57peruserperyearwithaVMwareViewvirtualdesktopimplementationcomparedtophysicaldesktops(IDCTable1)Thispaperfocuseson thelaborsavedwithaVMwareViewimplementation
Video Seattle UniversitySeattleUniversitymovedtoaVMwareViewvirtualdesktopsolutioninsteadofreplacingobsoletephysicaldesktopcomputersTheITdepartmentrepurposedlegacyhardwareasViewClientsInadditiontheyprovidedstudentswiththeabilitytoaccesstheirdataandapplicationsfromtheirowndevicesfromwherevertheyare
ldquoWewantedtofindasolutionthatdidnrsquotrequireustostayonthatthree-yearrefreshcycletokeepupwithstudent technologies and student application needshellipwewereabletotakeallofthe money that we would use fordesktopsandapplythemtowardsaserverandVMwareViewinfrastructureWewereable to continue using our old hardware and really prolong thelifeofthathardwarerdquo
ndashMattByersSystemsAdministratorSunGardHigherEducationatSeattleUniversitySeattleWashington
Why Choose VMware View Are You Considering Virtual Desktops
8BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
ThisdiscussionoutlinesthechallengesincurrentdesktopmanagementprocessesandthendescribeshowaViewimplementationcanchangetheseprocessesandsavetimeTheserecommendationsarebasedonVMwarebestpracticesandontheexperiencesinsuccessfulcustomerdeploymentsofView
WewillfrequentlyreferinthispapertoastudycarriedoutbyIDCQuantifying the Business Value of VMware ViewThisstudyfocusedonasetofVMwareViewcustomerswhohavereapedthefinancialbenefitsofaViewvirtualdesktopimplementation
TotalhoursspentperdesktopinatraditionalPCimplementationwerecalculatedfromIDCfiguresgiveninTable1oftheMay2011versionofQuantifying the Business Value of VMware ViewThefiguresusedinthecalculationswere1)laborhourssavedwithViewand2)thepercentreductioninlaborrequiredforViewascomparedtoatraditionalPCinfrastructureRelatedrowsintheIDCtablewerecombinedtoresultinthelargercategoriesdiscussedinthispaper
ldquoWithVMwareViewIcanhonestly say that there are months that go by where I donrsquothavetothinkabouttheinfrastructure because it justworksThescalabilityand the performance are reallythereandIamverygrateful not to have to worryaboutitrdquo
mdashChrisHouseSeniorNetworkAnalystMetroHealthMichigan
Video Improving the Physician Experience Through Desktop Virtualization Metro HealthMetroHealthinMichiganimplementedaVMwareViewsolutiondeliveredinpartnershipwithOpenSystemsTechnologiesThevideoshowcasesthemobileenduserexperienceof DrBradleyJCleggDOMetroHealthHospital
Why Choose VMware View Are You Considering Virtual Desktops
9BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
Managing Traditional Personal ComputersAlthoughthecapitalexpenditurerequiredfortraditionalpersonalcomputersandstoragehasdecreasedovertimetheoperationalcostofmanagingindividualphysicaldesktopcomputershasincreasedbecauseofrisinglaborcostsandtheescalatingcomplexityofdesktopmaintenancetasksTheoperationalcostofpersonalcomputingisthemostsensitiveareaofexpendituresforITdepartmentsandthisisalsotheareawhereaVMwareViewvirtualdesktopimplementationcanreducethetotalcostofownership
The repeating stages of a personal computerlifecycleasillustratedare
bullProcure
bullImage
bullTest
bullDeploy
bullSecure
bullRetire
ThemanagementofthephysicalPClifecycleconsumesagreatdealoftimeforITdepartmentsAVMwareViewvirtualdesktopsolutioncanshortcutandeveneliminatesomeofthisdesktopmanagementandtherebyreducetheoperationalcostsofdesktopsWithavirtualdesktopsolutiontheamountoftimesavedperdesktopismultipliedbyhundredsorthousandsofusers
Figure 3ManagingthePersonalComputerLifecycleStages
Manage PCs
Deploy
ImageRetire
TestSecure
Procure
10
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
The Advantages of Virtual DesktopsWewilldiscusseachofthefollowingdesktopmanagementactivitieswithregardtothecostchallengesandhowaVMwareViewvirtualdesktopsolutioncanrelievethosecosts
bullDesktophardwareandsoftwaredeployment
bullUseradministration
bullImageandapplicationmanagement
bullDesktoppatchmanagement
bullDesktopdatasecurity
bullDesktopdisasterrecoveryanddatabackup
bullDesktophelpdeskandsupport
11
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Desktop Hardware and Software DeploymentMostenterpriseshaveaheterogeneousdesktopcomputinglandscapewithamixofdifferenthardwaretypesperipheraldevicesdriversscreenresolutionsapplicationsandapplicationversionsAsingleITorganizationtypicallysupportstheconfigurationandrolloutofhardwareandsoftwareinthismixedenvironment
Current Challenges of Desktop Hardware and Software DeploymentDeployingadesktopcomputertoeachuserinvolvesorderingreceivingtaggingandcheckingthecomputerandthenconfiguringapplicationsandcorporatesettingsTestingandsecuringthedesktopcomputeraddtothedeploymenttimeAftertheuserreceivesthedesktopcomputermoretimeisspentininitialsetupandsupportuntilthenewcomputerisfullyproductivefortheuser
Virtualization Impact on Desktop Hardware and Software DeploymentThetimedifferencebetweenconfiguringanddeployingaphysicaldesktopanddeployingavirtualdesktoptoauserissignificantForexamplewithViewitcantakeonlyeightminutestodeployaViewvirtualdesktoptoauserTheprocessofcopyingavirtualimageandassigningittoauserismuchfasterandmorefoolproofthansettingupanindividualphysicaldesktopInadditionyoucanrepurposelegacyhardwaretoaccessthevirtualdesktopimageThisextendstheusefullifeofthehardwarereducestheinitialcostofdesktopvirtualizationandresultsinauserdevicethatissimplertomaintainthanaphysicaldesktop
Provisioning The process of providing users with access to dataandtechnologyresources
ndash Webopediacom 14February2012
ldquoWithViewComposerwecancreatenewdesktopsontheflyIfwehaveaWyseterminalreadytogoittakesusabout15minutestocreateanewdesktopwhereasbeforeitwastakingustwotothreehourstoloadadesktopimageThatmakesITmuchmoreresponsive to the overall needsoftheorganizationrdquo
mdashJohnMehargDirectorofHealthInformationTechnologyNormanRegionalHealthSystemOklahoma
Time Saved in Deploying a Desktop to a User with VMware View
TraditionalPhysicalPCImplementation
TimeSavedperUserperYearwithVMwareView
PercentReductionin LaborCosts
78 hours 51 hours 65
CalculatedfromIDCfiguresFromIDC figures
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
12
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
User AdministrationMaintainingandmanaginguserprofilesandloginstakesagooddealofITmanagementtimeThetimesavingswithvirtualdesktopsissignificant
Current Challenges of User AdministrationUsersjoinanorganizationchangeroleschangeuseraccountdataandleavetheorganizationUseradministrationondesktopsinvolvescreatinguseraccountsandchanginguseraccountstoaccommodateofficemovesdepartmentaltransfersanddeparturesfromtheorganizationMaintainingpolicieswithinActiveDirectoryforapplicationentitlementaddstothecomplexityofuseradministrationTheITgrouphasaconstantflowofworktomaintainuseraccountsonphysicaldesktops
Virtualization Impact on User AdministrationUseradministrationissimplifiedwithaViewdeploymentViewprovidesaneasy-to-useadministrativeinterfacetoassigndesktopstoActiveDirectoryusersInadditiondesktopadministratorsdonotneedtophysicallyvisitthedesktoptheycansimplychangeparametersofdesktopassignmentfromthedatacenter
Time Saved in User Account Administration with VMware View
TraditionalPhysicalPCImplementation
TimeSavedperUserperYearwithVMwareView
PercentReductionin LaborCosts
131 hours 89 hours 68
ldquoWhatprobablyusedtotakeustwotothreeweeksfromprocurement to provisioning ofasystemnowwecandoinfivetotenminutesItusedtotakeusprobablyanhourortwotocustomizeandtailorforanassociateNowwecandothataswellinjustseveralminutesrdquo
mdashShaneMartinezDirectorofGlobalInfrastructureADPDealerServicesIllinois
CalculatedfromIDCfiguresFrom IDCfigures
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
13
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Image and Application ManagementAsnewversionsofapplicationsanddesktopoperatingsystemsarereleasedyouneedtohaveanefficientwaytoupdateendusersrsquodesktopenvironmentsYouneedtoachievethiswhileminimizingenduserdowntimeandmitigatinganypotentialuserdataloss
Current Challenges for Image and Application ManagementDesktopimagesconfiguredforendusersarenotusuallytailoredforspecificuserrolesInadditiontheapplicationsintheseimagesaretightlycoupledwiththeoperatingsystemItisverydifficulttomanagejustoneapplicationortomaintaintheoperatingsystemwithoutaffectingsomeothercomponentoftheinstalledsoftwaresometimesnegativelyTheneedtostandardizemanagementofphysicaldesktopscanresultinaldquoone-size-fits-allrdquoapproachwhereacommonimageisusedtosupportmultiplejobrolesTheresultisthatmostusershaveamorecompleximageandmoreapplicationsthantheyneed
ImagesalsomustincludecompatibledesktopandlaptophardwaredriversToensurecompatibilityorganizationstendtoengineerandcertifydesktopimagesforeachoftheirdesktophardwaretypesBecausemostorganizationsrefreshtheirdesktophardwareeverythreetofiveyearsthenumberofnewimagesthattheymightneedtodevelopcangrowveryquicklyTheoperationalcostsofdesktopimagingandreimagingaresignificantwhichfurtherdrivestheldquoone-size-fits-allrdquoapproach
YoufaceasimilarchallengewhenyouneedtomigratetoanewerdesktopoperatingsystemManyorganizationsaremigratingtotheWindows7operatingsystemThemigrationfromWindowsXPtoWindows7inaphysicalenvironmentistime-consumingandexpensive
TheprocessesofupgradingandmigratingoperatingsystemsaswellaspackagingtestingandprovisioningapplicationscanburdenanorganizationsomuchthattheyremainyearsbehindtheavailabletechnologyInadditionenduserscanbetiedtodevicesandimagesthatmaybeobsoletefortheirjobroles
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
14
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Virtualization Impact on Image and Application ManagementWhenyouimplementaremotedesktopstrategybasedonVMwareViewyoucandecouplethevariouslayersthatmakeupadesktopimageandmanageeachofthesedesktoplayersindependentlyThisallowsyoutousemoreefficientmanagementprocessesandminimizestheimpactachangeatonelayerhasontheotherlayersandultimatelyonendusers
Thelayersofavirtualdesktopare
bullOperatingsystem
bullApplications
bullUserdataanduserpersona
To manage the operating system layer of the desktop imageVMwareViewprovidesthechoicebetweennonpersistentandpersistentdesktopsViewComposerisanoptiontomanagelinked-clonedesktops
To manage applicationsthebestchoiceistovirtualizeasmanyapplicationsaspossiblewithVMwareThinAppandtoplacethosevirtualapplicationpackagesontheVMwareViewbaseimages
To manage the user data and user personayoucanuseViewPersonaManagement
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
ldquoRightnowwersquovegotover1700desktopsandlaptopsout around the college with differentimagesonthemWithVMwareViewwecanhaveonelsquogoldenimagersquoinstead of having to manage 30to40differentimagesmdashandthatmakesturnaroundtime for updates on drivers andsoftwaremuchquickerrdquo
mdashDaveHunterAssociateDirector ITServicesRedDeerCollege RedDeerAlbertaCanada
15
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Application Virtualization with ThinAppTofurthersimplifydesktopmanagementyoucanvirtualizetheapplicationlayerwithVMwareThinAppThinAppvirtualapplicationpackagesseparatetheapplicationfromtheoperatingsystemlayerbyencapsulatingavirtualoperatingsystemwithintheThinApppackageAThinApppackageisnotinstalledintheoperatingsystembutinsteadplacedonthedesktopasanisolatedexecutableAsaresultThinAppapplicationpackagesdonotconflictwitheachotherinwaysthatnativeapplicationscan
AJuly 2010 Forrester Research report on the economic impact of ThinApp application virtualizationpresentsacasestudyofaThinAppimplementationwitharisk-adjustedpaybackperiodofoneyearandareturnoninvestmentof185overfouryearsThecustomerinthecasestudycitedthefollowingeconomicbenefits
bullFasterapplicationpackaging
bullDecreasedoreliminatedregressiontesting
bullFasterapplicationandupdatedeployment
bullReductioninoreliminationofleveloneandleveltwohelpdeskcalls
bullIncreaseduserproductivity
YoucantakeoneoftwoapproachestodistributingThinAppexecutablestousers
bullStreaming executionmodewheretheuserlaunchestheThinAppvirtualizedapplicationfromadesktopshortcutBlocksofapplicationdataarestreamedfromacentralfileshareintomemoryonthedesktopforlocalexecutionThereisnodiskfootprintonthedesktopforthevirtualizedapplication
bullDeployedexecutionmodewheretheuserrunstheThinAppvirtualizedapplicationfromacopyoftheThinAppexecutableplacedonthedesktop
Youchoosestreamingordeployedexecutionmodebasedontheneedsofyourusersandthespeedandlatencyoftheusersrsquonetworkconnections
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
ldquoOnce an application has beenvirtualizedwithVMwareThinAppitrsquosveryverypredictableWeknowwecanbeconfidentthatwewillnothavetogobacklaterandfixthingsrdquo
mdashDewandNeely Tier3SupportManager IndianaOfficeofTechnologyIndianastategovernmentIndianapolisIndiana Indiana Office of Technology Drives Cost-Effective Application Management with VMware ThinApp
16
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
InaViewenvironmentyoucreateacentralfileshareorThinAppRepositorytostoreyourThinAppvirtualizedapplicationsFigure3showstheThinAppRepositoryconnectedtoViewComposerYoucancopyThinApppackagesfromtherepositorytotheparentimagesothateachlinkedclonehasthevirtualizedapplicationsonthedesktoporeachlinkedclonecanhavedesktopshortcutstoruntheapplicationsinstreamingmodefromtherepository
VM
VM
VM
VM
LinkedClones
VM
VM
VM
VM
LinkedClones
VM
VM
VM
VM
LinkedClones
OS
DATA
ThinApp Virtual
App
Shortcut to
ThinApp Virtual App
ThinApp VirtualizedApplication Repository
ParentImage 1
ParentImage 3
ParentImage 2
VMware View Composer
VMware View Composer
VMware View Composer
Figure 4ViewComposerAddsThinAppPackagestoDesktops
TheidealinaVMwareViewimplementationistohaveasmanyofyourapplicationsaspossiblevirtualizedwithThinAppYoucaneasilymixldquonativerdquoWindowsapplicationswithThinAppvirtualizedapplicationsontheViewdesktopFortunatelyThinAppapplicationscanbemanagedthroughthesametoolsandprocessesasyournativeWindowsapplicationsandyoucantakeadvantageoftheefficiencyofyourcurrentapplicationmanagementsystem
ByvirtualizingapplicationsyoualsogainadynamicmechanismtorolloutneworpatchedversionsofanapplicationForstreamedapplicationsyousubstitutetheupdatedpackagefortheoriginalontheThinAppRepositoryForapplicationsresidingontheparentimagesyoucanusetheThinAppAppSyncfeatureandplaceanupdatedapplicationonanupdateserverinthedatacenterandusersautomaticallydownloadthenewversionoftheapplication
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
17
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
VMwareThinAppisespeciallysuitedtomigratingapplicationstoanewversionoftheWindowsoperatingsystemsuchasWindows7orlaterYourVMwareViewWindows7desktopscanincludeThinApppackagesoflegacyapplicationsIfanapplicationissupportedonthelaterversionoftheoperatingsystemyoucanvirtualizethelegacyapplicationandrunitonaWindows7desktopInadditionwithThinAppyoucanvirtualizeInternetExplorer6alongwithalegacyapplicationthatrunsonlyonIE6andrunthatvirtualizedapplicationonWindows7ThenativelyinstalledInternetExplorerbrowserrunsalongsidethevirtualizedIE6browseronaWindows7desktop
Customersinthe IDCstudysaidthatthecentralizedpackagingtestingprovisioningandupdatingofapplicationsinaVMwareViewimplementationwasthereasonforthecostsavingsinapplicationsupportThesebenefitsaremagnifiedwhendesktopapplicationsarevirtualizedwithThinApp
Time Saved in Managing Applications on the Desktop with VMware View
TraditionalPhysicalPCImplementation
TimeSavedperUserperYearwithVMwareView
PercentReductionin LaborCosts
262 hours 141 hours 54 Calculatedfrom IDCfiguresFromIDC figures
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
ldquoVMwareThinApphashelpeduskeepourlegacyapplications functioning and move forward with new technologiesevenwhenwe are faced by budget constraintsrdquo
mdashPaulBaltzell DeputyCIODeliveryServicesIndianaOfficeofTechnologyIndianastategovernmentIndianapolisIndiana
18
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Rolling Out New Base Images of Operating Systems and ApplicationsVMwareViewprovidestheoptionsofnonpersistent(stateless)andpersistent(stateful)desktopsaswellasViewComposertomanagelinkedclonesTheViewimagemanagementsystemprovidesoptionstomeetyourorganizationrsquosneeds
IfyouaremigratingtoanewoperatingsystemversionsuchasWindows7orlateryoucanuseViewComposerandtheRecomposefunctionforamuchsimplertransitionYoucanbuildthenewdesktopimagetoincludevirtualizedapplicationstoseparatetheapplicationsfromtheoperatingsystem
VMwareViewdesktopsbasedonmasterimagesstoredinthedatacentercanbeeasilydistributedtoremoteorbranchofficeswithouttheneedfordesktopadministratorstotravel
View customers in the IDCstudysaidthatthereductioninthenumberofimagesplusthefastertimetochangeeachimagewereinstrumentalinreducingtheoperationalcostsofimaginginaViewenvironmentForexampleoneViewenterpriseuserintheIDCstudyfoundthatadesktopreimagetook5minuteswithViewbut120minuteswiththetraditionalimagingapproach
Time Saved in Desktop Imaging with VMware View
TraditionalPhysicalPCImplementation
TimeSavedperUserPerYearwithVMwareView
PercentReductionin LaborCosts
213 hours 126 hours 59 CalculatedfromIDCfiguresFromIDCfigures
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
ldquoWithVMwarethereisalot of cost savings that peopleoverlookOneofthebiggest things that I can sayaboutVMwareanditrsquosjustflabbergastingisthatitusedtotaketwotechniciansthree to four days to set up alabof40thickmachinesandnowittakesonetechnicianthreehoursSoftwareupgradesornewinstallations can be pushed outintwohoursasopposedto eight hours for a lab of 100machinesrdquo
mdashGeorgesKhairallah NetworkSpecialist ChinoValleyUnifiedSchoolDistrictChinoCalifornia
19
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
User Data and User Persona in a View EnvironmentVMwareprovidesuserdataandpersonamanagementwithViewPersonaManagementWithPersonaManagementyoucanstorepersistentuserprofileinformationanduserdatainaseparatelocationfromthedesktopimageandoptimizeperformancebytakingadvantageoftheaccessandupdatealgorithmsofViewPersonaManagement
PersonaManagementdownloadsuserprofileinformationonanas-neededbasisthusavoidingloginbottlenecksInadditionupdatestouserdataandtheuserpersonaareuploadedonanintermittentbasistothepersonarepositorywhichavoidsalogoutbottleneckFormoreinformationonimplementingViewPersonaManagementseetheVMware View Persona Management Deployment Guide
ViewPersonaManagementwasnotinplacewhen IDCdidtheirstudysowehavenofiguresyetforthesavingsinlabortimewithViewPersonaManagement
Video ADP Dealer Services IllinoisADPDealerServicesadivisionof ADP(AutomaticDataProcessing)offershumanresourcepayrolltax andbenefitsadministrationtoautomobiledealershipsInthisvideo BillNaughtonChiefInformationOfficerandShaneMartinezDirectorofGlobalInfrastructurediscusstheirVMwareViewimplementationViewdesktopsareusedinremotelocationsonmobiledevicesandincall centersbysoftwaredevelopersandendusers
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
20
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Desktop Patch ManagementTodayrsquostraditionalpatchmanagementprocessesandsolutionsposemanychallengesAlargeproportionofadesktopadministratorrsquostimeisspenttestinganddistributingpatchesandtroubleshootingpatchdistributionissues
Current Challenges for Desktop Patch ManagementBothoperatingsystemsandapplicationsneedtobepatchedtokeepupwithsecurityenhancementsbugfixesandmoreThebasicprocessworkflowthatmostorganizationsfolloworattempttofollowwhentheyimplementpatchmanagementisthefollowing
ManagePatches
Prioritize
Plan
Remediate
TestReport
Assure
Audit
Assess
Figure 5ManagingthePatchMaintenanceStages
ThisrepeatingprocessofAssessPrioritizePlanRemediateTestReportAssureandAuditcanbecomplexandsubjecttomanychallengeswhichreducestheeffectivenessofthepatchmanagementprocessThenumberofvulnerabilitiesthathackersexploiteachyearincreasesataratethatistoofastforITadministratorstoremedyAsthenumberofnecessarypatchesincreasesthetimeneededtopatchalldesktopsystemsinanorganizationexpandsandbythetimeonepatchorsetofpatchesisrolledoutothervulnerabilitiesareexposedwhichalsoneedtobepatched
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
21
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
ThedistributednatureofdesktopandlaptopcomputershasmadecentrallymanagedsoftwaredistributionmechanismsanimportantpartoftheITinfrastructureinmanyorganizationsUsuallythesesolutionsarehighlydistributedinnatureandcomplextomanageandmaintainTheyalsodonotguaranteesuccessfuldistributionbecausetheyrelyonclient-sideagentswhichmustberunningandonthenetworktoreceiveanyupdatesThemoredistributedthedesktopenvironmentthemorecomplexpatchmanagementisandthelowerthefirst-passsuccessratioIfyouneedtodeliverpatchesandservicepackstodesktopsatremotebranchesorregionalofficeswherenetworkconnectivityislimitedyoucanencounterconnectivityissuesanditwilltakemuchlongertodeploytheupdatesSomeusersystemsneverreceivepatchesbecauseofinfrequentconnectiontothenetwork
AnotherkeychallengeintheconventionalpatchmanagementprocessisvalidatingpatchestoassurethatapplyingapatchwillnothaveanegativeimpactonanenduserrsquosPCorotherapplicationsThisprocessistime-consumingandsubjecttofailureAfterPCsaredeployedtouserstheyaresubjecttosignificantconfigurationdriftThisconfigurationdriftcanbeattributedtouser-initiatedhardwarereplacementshardwareupgradesorapplicationinstallationsthatvaryfromthecorecorporateimageThuscertifyingapatchagainstyourorganizationrsquosbaseimagedoesnotensurethatitworksonallusersrsquocomputersApatchorservicepackyoudistributemaycauseproblemsonsomecomputersandnotonothersItisthenverydifficulttoreverttothelastknowncleanstateoftheuserrsquosdesktopandtobackoutthechanges
WithallofthesecomplexitiesitcantakeaverylongtimetopatchallofthecomputersinyourorganizationThedelaysmakeitdifficulttomaintainadequateenterprisesecurityandthecostofremediatingthegapsinsecurityissignificantThetraditionalpatchmanagementprocessinvolveshighITlaborcostsandnotableuserdowntimeandinconvenience
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
22
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Virtualization Impact on Desktop Patch ManagementImplementingavirtualdesktopsolutiondoesnoteliminatetheneedforsolidprocessesandorganizationalresourcestomanagepatchingandothersecurityissuesHoweveryoucanmakethepatchingprocessmoreefficientbyusingthetoolsthataViewsolutionprovidesInatypicalViewenvironmentupdatesyouapplytoasingleparentvirtualmachineinstanceautomaticallyaffectmultipleend-userdesktopsAsaresultyouspendlesstimepatchingandcanupdatemoreend-userdesktopsonthefirstpass
ViewComposeroffersenhancedimagemanagementinaViewenvironmentAsshowninFigure6theViewComposertechnologyenablesyoutocreateacatalogofdesktoptypestomeettheneedsofparticularcategoriesofusersYoucreateaparentvirtualmachineimageforeachdesktoptypeandViewComposerprovisionsadesktoptoeachenduserbycreatingalinkedclonebasedontheappropriateparentimage
VM
VM
VM
VM
ParentImage 1
LinkedClones
VM
VM
VM
VM
ParentImage 3
VMware View Composer
VMware View Composer
VMware View Composer
LinkedClones
VM
VM
VM
VM
ParentImage 2
LinkedClones
OS
APP
DATA
Figure 6End-UserLinked-CloneDesktopsBasedonParentImages
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
23
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Viewcreatestheoperatingsystemdisksfortheseend-userdesktopsaslinkedclonesoftheparentvirtualmachineInitiallythedesktopsreaddatafromtheparentdiskWhenadesktopwritesdataViewsavesitinstorageonapersistentdiskthatisuniquetothatdesktopFuturereadscomefromthedesktoprsquospersistentdiskorfromtherebuiltdesktopimageasappropriate
ViewComposergivesyoumanagementfunctionsfortheselinked-clonedesktopsincludingRefreshRecomposeandRebalance
bullRefresh TheRefreshoperationallowsyoutorevertalinkedclonedesktoptoitsoriginaldeploymentstate
bullRecomposeTheRecomposefunctionallowsyoutomigrateanenduserfromonedesktoptoanothermaintainingtheuserrsquospersistentdiskandmakingtheuserdataavailabletotheuserfromthenewdesktop
bullRebalanceTheRebalancefeatureisawaytomovevirtualdesktopsfromonestoragearrayLUNtoanotherinordertobalancethediskusageload
FormoreinformationonRefreshRecomposeandRebalanceseetheVMware View Administration guide
YoucanusetheRecomposefunctiontostreamlinepatchingandmaketheprocessmoreefficientRatherthanmanagingapatchingprocessforeachindividualdesktopyoucanpatchtheparentdesktopandusetheRecomposefunctiontodistributethatpatchautomaticallytoendusersrsquodesktops
YoumanagealloftheseparentimagesdirectlyBecauseparentimagesareinthedatacenteryouavoidtheproblemsthatthetraditionalpatchingprocessencounterssuchasnetworklatencyandbandwidthissuesandissueswithdesktopsandlaptopsbeingonthenetworkatthetimeoftheremediationThecentralizednatureofthevirtualdesktopsensuresthattheseparentimagesarealwaysatthelatestpatchlevel
YoucanleverageyourexistinginvestmentinautomateddistributiontechnologiestopatchthemasterimagesinaViewimplementationThiswayyourcurrentstandardizedoperationsarenotaffectedAnotherapproachyoucantakeistousevCenterUpdateManagerasthepatchmechanismfortheparentimagesUsingUpdateManageryoucancreatedifferentpatchbaselinesforeachcategoryofdesktopThisapproachallowsyoutoassigntheappropriatelevelofpatchingprioritytocategoriesofdesktopsbasedonhowcriticalthedesktopsaretoyourbusinessratherthanwiththetraditionalbroadcastapproach
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
Video Blue Cross Blue Shield of Kansas City MissouriThisvideohighlightssomeofthebenefitsofaVMwareViewsolutionthepowerspaceandcostsavingsdisasterrecoveryandViewClientsonmobiledevicessuch asiPads
24
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
AfteryouupdatetheparentimagesandvalidatethepatchesoneadministratorcanrunascheduledRecomposeoperationforalloftheindividualdesktopinstancesyouhavedeployedYoucanschedulethisRecomposeoperationoutsidebusinesshourstominimizeanyimpactonendusersrsquoproductivityBecausethedesktopsallresideinthedatacenteryouavoidtheproblemofsystemsremainingunpatchedbecauseparticulardesktopsarepoweredoffornotonthenetworkAlsobecauseyouhavearollbackpointfortheparentimagesifyoudiscoveracompatibilityissueafterdeployingthenewdesktopinstancesyoucantriggerarevertRecomposeoperationondemandtoreturnuserstotheirlastknowngooddesktop
YoucanscheduleRecomposeoperationsorexecutethemonaccessforcingusersoffoftheirdesktopsintheeventthatyouneedtoapplyacriticalpatchimmediately
Customersinthe IDCstudystatedthatthelocked-downimageofWindowsonthedesktopmadepatchingmucheasier
Time Saved in Patch Management with VMware View
TraditionalPhysicalPCImplementation
TimeSavedperUserperYearwithVMwareView
PercentReductionin LaborCosts
77 hours 50 hours 65 Calculatedfrom IDCfiguresFromIDCfigures
Inadditionwehavealreadymentionedtheease of updating applications with VMware ThinAppEitherwithcopiesoftheThinApppackagesontheViewbaseimagesorwithdesktopshortcutstovirtualizedapplicationsstoredontheThinAppRepositoryThinAppprovidesameansofupdatingapplicationsautomaticallywithoutinterruptiontoapplicationuseEitherwayupdatedversionsofapplicationsarecentralizedandyoucanenforceusermigrationtotheupdatedversions
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
25
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Desktop Data SecurityAsfrequentnewsreportsattestlostlaptopcomputersandcompromiseddesktopPCscanendangersensitivecorporateorpersonaldataalltooeasilyWiththeever-increasingmobilityofdesktopenvironmentsandahigherpercentageofusersworkingonlaptopsdatasecurityattheendpointisbecominganincreasingconcernBothunauthorizedaccesstodatainthedatacenteranddatalossthroughtheftorlossofthedesktopdevicemustbeprevented
Current Challenges with Desktop Data SecurityTopreventunauthorizedaccesstodatacenterdatathroughlaptopssomeorganizationsimplementdisk-basedencryptionsolutionsthatcanbecostlyanddifficulttoscale
AlsowithanincreasinglymobileandremoteworkforcelaptopsandotherdevicesareeasilylostorstolenEmployeesmayalsocopydatatoUSBflashdrivesandremovedatafromthecompanysiteUSBflashdrivescanalsointroduceviruseswhichcancorruptdata
Ifasecuritybreachorleakoccursinanorganizationtheproductivitylostandthecosttofixthebreacharesignificant
Virtualization Impact on Desktop Data SecurityTheimmediateimprovementthatavirtualdesktopsolutionoffersfordatasecurityisthatyoustorealldatainvirtualmachinesthatarehostedinyourcorporatedatacenterYouprotectaccesstothisdatabydatacenter-levelsecuritymechanismssuchasfirewallsDMZswebproxiesandVPNsWhenusershavethinclientsattheirdeskstheynolongerstoredatalocallyITcanmeetexpectationsaboutsecurityandcompliancewithregulations
AnotherbenefitofreplacingthedevicesatusersrsquodeskswiththinclientsistheabilitytobeveryselectivewiththetypesofUSBdevicesthatyouallowtoconnecttothesecurevirtualdesktopenvironmentYougaintheabilitytopreventusersfromconnectingUSBflashdrivesiPodsiPhonesorotherUSB-basedpersonaldevicestotheirdesktopstherebyreducingtheopportunityfordataleaksByrestrictinguseofUSBdevicesyoucanalsomitigateconcernsabouttheintroductionofmalicioussoftware
ForuserswhoarenotalwaysconnectedtothecorporatenetworkVMwareViewincludesafeaturecalledViewwithLocalModeLocalModeallowsenduserstocheckouttheirdesktopsmdashincludingapplicationsanddatamdashfromthedatacentertotheirlocaldevicesThisinstanceofauserrsquosdesktopisencryptedIftheuserlosesthelaptopcomputerorthelaptopisstolenthedataonthemissingdeviceisencryptedandhasaremote-erasesettingthatdisablesitifitdoesnotcommunicatetothecorporatenetworkwithinaspecifiedamountoftime
YoualsohavetheoptionofincludingVMwarevShieldEndpointinyourViewdeploymenttomanageantivirusscanningThevShieldEndpointproducthandlesantivirusscanningofViewdesktopsfromacentralizedvirtualapplianceSeetheVMwarewebsiteformoreinformation about vShield Endpoint
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
26
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
CustomersintheIDC study stated that the cost savings in security were largely due to the abilitytopushpatchesontodesktopimageswithoutwaitingforindividualmachinestobeavailableThebenefitsofvShieldEndpointwerenotyetavailableatthetimeoftheIDCstudy
Time Saved in Security Administration with VMware View
TraditionalPhysicalPCImplementation
TimeSavedperUserperYearwithVMwareView
PercentReductionin LaborCosts
80 hours 24 hours 30 Calculatedfrom IDCfiguresFromIDCfigures
ldquoSecurityisveryimportantBeinginhealthcarewewanttomakesurethatwehaveno information whatsoever residing on the local machineWithVMwareourSecurityDepartmentgetsto manage security in the waytheyneedtoandatthesametimeourpoliciesarekepthellipinplaceandalsoourresponsibilitieswithHIPAA[HealthInsurancePortabilityandAccountabilityAct]andthe federal regulations are completely in compliance as wellrdquo
mdashGregWolverton ChiefInformationOfficer ARcarehealthcareArkansas
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
27
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Desktop Disaster Recovery and Data BackupDisasterrecoveryplansforend-userdevicescanbehighlycostlysosomeorganizationsfocusonserverdisasterrecoveryplansandneglectrecoveryplansfordesktopsEndusersmustoftenimplementtheirowndesktopandlaptopbackupsolutionsiftheywanttoprotectagainstaseverefailureordatacorruptionAndfewusersarediligentabouttheirbackups
Current Challenges for Desktop Disaster Recovery and Data BackupIfanorganizationishitbyadisasterthatcausesitsserverstofailovertoadisasterrecoverylocationendusersneedaccesstotheapplicationsrunningonthoseserversInadditionusersneedtoconnecttocentralizeddatastoredattherecoverylocationAdisasterrecoveryplanmustconnectenduserstotherecoveryinfrastructuresothattheycancontinuebeingproductive
AnotherdisasterscenarioisthefailureortheftofanenduserrsquosphysicaldesktopInanenvironmentthatreliesonhardware-dependentend-userdesktopsthecostandcomplexityofrecoverycanbeprohibitivelyexpensiveandsubjecttolimitedsuccessDesktopbackupstrategiesprovideonemethodofdesktoprecoverybutfewbackupplansarefullyimplementedoracceptedThegoalistobeabletorecoverauserrsquoscriticaldocumentsfilesapplicationsandpersonalsettingsMostorganizationsthatattemptthisapproachhavetoinvestinagent-basedbackupsolutionsthattheyinstalloneverydesktopandlaptop
OneofthebiggerchallengesofthisapproachistheimpactthebackupprocesshasonendusersIfawindowpopsupinthemiddleoftheworkdayandtheagentstartstobackupfilesusersareannoyedandtheircomputerscanslowtoacrawlAsaresultusersmaycanceltheprocessesandquitthebackupagentwindowInsomecasesifusershaveadministrativeaccesstotheirPCsandaresavvyenoughtheycandisablethebackupagentsontheirPCsIftheylosetheirlaptopsortheirdesktopharddrivesfailtheyhavenobackupsfromwhichtorestore
SomeorganizationsimplementagentlessstrategiesinwhichtheymapdesktopcomputerstocentrallylocatedfilesharesandcriticalfilesareredirectedusingActiveDirectorygrouppolicyobjectsThisapproachissomewhatmoresuccessfulbutdependingonthenetworktopologyanddistributionofusersitcanputastrainonthenetworkinfrastructureandisalsosomewhatdependentonendusersrsquoknowingwheretosavetheirfiles
Virtualization Impact on Desktop Disaster Recovery and Data BackupImplementingaVMwareViewdesktopstrategycanhelpyoutoachieveefficienciesindisasterrecoveryTheseefficienciesareevidentbothinrecoveryofdesktopconnectionstoanalternatedatacenterlocationaswellasrecoveryofdesktopimages
ManagementofViewvirtualdesktopsbyVMwarevSphereandvCenteriskeyOnearchitecturalcharacteristicofaViewimplementationisthatallthedatafilesandthevirtualmachinesthatprovidetheend-userdesktopsresideinadatacenteronsharedstorageInmanyinstancestheViewdesktopscanandshouldresideonthesamestoragearraysyouusetostoreyourservervirtualmachines
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
28
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
AsaresultyoucanusearrayreplicationtechnologiestoeasilyreplicateboththedesktopandtheservervirtualmachinestoyourdisasterrecoverysiteYoucanusethisapproachinconjunctionwithasolutionsuchasVMwareSiteRecoveryManagertofullyautomatetherecoveryofthedesktopvirtualmachinesBecauseyoucansetupalloftheViewinfrastructureserversasvirtualmachinesyoucanalsoreplicatethemtothedisasterrecoverysite
WithallofthecomponentsofyourViewinfrastructureavailableatyourdisasterrecoverysiteyoucangetyourorganizationbacktoworkmuchmoreeasilyafteradisasterYourenduserscanaccesstheirdesktopsfromhomeviaacorporateVPNordependingonyourconfigurationjustanInternetconnectionSimilarlyifapandemicrequiresyourorganizationtotellworkerstostayathometheycanconnecttotheirdesktopsandaccessthecorporateresourcestheyneedtodotheirjobswithouthavingtocomeintotheoffice
ThetimeandproductivitysavingsintheseareasaresignificantwithaVMwareViewsolutionIDC has not yet calculated the time saved fordisasterrecoveryanddatabackupinaViewimplementation
ldquoItrsquosnotjusttheinitialcostofhardwareitrsquosalsothatthefailureofthathardwaretakesquiteabitoftimetotroubleshootandfixmdashnottomentionthepossibilityoflosingdatasayifsomebodydropsalaptopWithVMwareViewwecanreducehardwaredependencyandstoreallthatdatainaprotecteddatacenterThatrsquosgoodfortheuserandgoodforthecompanysinceitwillmeanwewonrsquothavesensitivedatawanderingaroundondesktopsandlaptopsandUSBkeysAndbecauseavirtualdesktopisanapplianceifadevicefailswecanswapitoutandgettheuserbackupandrunningveryquicklyWecaneventieitinwith[VMwarevSphere]SiteRecoveryManagertoenablemoredynamicrecoverysoifweloseacallcenterinonelocationitsdataisprotectedandwecanstartupagaininanotherrdquo
mdashTomVanHarnSystemsSupportAdvisorAmwayregardingthesecurityanddisasterrecoverybenefitsofmovingfromphysicaldesktopstoVMwareViewvirtualdesktops
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
29
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Desktop Help Desk and SupportAsaresultofimplementingaVMwareView-baseddesktopstrategyyoucanexpecttoachievehigherlevelsofserviceforyourendusersandincreasetheperceivedlevelofserviceYoushouldalsobeabletotakeadvantageofthecentralizednatureofthearchitecturetoreducethemeantimetoresolutionofenduserhelpdeskissues
Current Challenges for Desktop Help Desk and SupportDesktopadministrationteamsstruggleconstantlytomeetestablishedservicelevelagreementsfordesktopendusersHelpdesksthatsupportdesktopusersfocusonminimizingthemeantimetoresolution(MTTR)whenauserrsquosdesktopfailsAlowerMTTRreducestheamountoftimethatendusersarenotbeingproductive
EndusersusuallypresentITwithaproblembutnotacauseCommonuserissuesincludeobsoletehardwarefaultyhardwareapplicationfailureslackofnetworkconnectivityandvirusesandmalwareOnlybycommunicatingwiththeenduseranddiscoveringthecausecanthedesktopadministratorsolvetheproblemMorecomplexproblemsmustbeescalatedtomoreexperienceddesktopadministratorswhichaddstothecostanddelay
ThedistributednatureofadesktopenvironmentaddsalevelofcomplexitytodesktopadministrationEndusersmaytelecommuteorworkinremoteofficesorbuildingswhichcanmakedesktoptroubleshootingmoredifficultandmorecostlySometimesdesktopadministratorsmusttraveltootherbuildingsorsites
Virtualization Impact on Desktop Help Desk and SupportBycentralizingthedesktopsinthedatacenterwithVMwareViewyoubringthedesktopsclosertothedesktopadministratorsThiseliminatesthechallengesofworkingwithdesktopsinbranchorremoteofficesInaViewenvironmentadministratorshavedirectaccesstoendusersrsquodesktopsviavCentersotheycanseewhatishappeningwithoutusingaremotemanagementtool
Searchingforacausetotheproblemcanbelimitedintimeifdiscoverytakesmorethanfiveminutesdesktopadministratorscansimplyprovisionanewdesktopfortheenduseranddeliveritoverthenetwork
ldquoOur department has lost 20percentofitsfundingandstaffinthepastyearByusingVMwareViewandHPMobileThinClientswersquovefoundamorecost-effectiveand efficient way to deliver computing resources to our studentsWersquorecontainingouroperatingcostswhilesupporting40percentmoremachinesThedesktopsrequirelesssupporttheteachers get a more reliable platformandthestudentsget a better educational experienceEverybodywinsrdquo
mdashJeremyWoods TechnologyPlanningCoordinatorOntario-MontclairSchoolDistrictOntarioCalifornia
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
30
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
ForarchitecturesthatincludethereplacementofendusersrsquoPCswiththinclientsorzeroclientssupportfortheseend-userdevicesisverysimpleInmanyinstancesendusersthemselvescaninstallandsetuptheirthinclientswithoutatechnicalsupportengineeronsiteIfahardwareproblemoccurstheendusercantrytofixtheproblembysimplyresettingthedeviceIfaresetdoesnotresolvetheissuethesupporttechniciancandeliverareplacementthinclientandtheuserisproductiveagainTypicalthinclientdeviceshaveafractionofthemovingpartsthatatraditionalPCorlaptophasThereforethemeantimebetweenfailures(MTBF)forthesedevicesisveryhighInthelongrunthesimplicityofthesedevicesleadstofewersupportcallsrelatedtohardwarefailure
Time Saved in Desktop Help Desk and Support with VMware View
TraditionalPhysicalPCImplementation
TimeSavedperUserperYearwithVMwareView
PercentReductionin LaborCosts
375 hours 217 hours 58 Calculatedfrom IDC figuresFromIDC figures
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
31
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
SummaryThetimesavedinthemanagementofuserdesktopsissignificantwithaVMwareViewvirtualdesktopimplementationTimesavedindesktopmanagementmeansthatyourITstaffcandevotethemselvestootherprojectsonyourIThorizon
AVMwareViewvirtualdesktopsolutionresolvesmanyoftheeconomicandusersatisfactionissuesofadesktopenvironmentAViewdeploymentsavesanaverageof7hoursoflaborperuserdesktopperyearoutof122hourslaborperuseronaphysicaldesktopperyearThisisa57decreaseinlaborcostswithaVMwareViewimplementationMultiplythe7hoursbyyournumberofusersandthetimeavailableforotherprojectsisaconvincingargumentforvirtualdesktops
Time Saved in Desktop Management with VMware View Virtual Desktops
Desktop Management Task Hours Saved per User per Year Percentage of Time Saved per User per Year
Desktophardwareandsoftwaredeployment 51 65
Useradministration 89 68
Applicationmanagement 141 54
Image management 126 59
Userprofilemanagement NotcalculatedbyIDC NotcalculatedbyIDC
Desktoppatchmanagement 50 65
Desktopdatasecurity 24 30
Desktopdisasterrecoveryanddatabackup NotcalculatedbyIDC NotcalculatedbyIDC
Desktophelpdeskandsupport 217 58
TOTAL time saved per user per year 698 hours 57Note ThistotalisaveryconservativeestimateoftimesavedwithVMwareViewItdoesnotincludethetimesavedwithViewPersonaManagementorvShieldEndpointantivirusprotection
IDChasnotyetstudiedthetimesavedwithViewPersonaManagementIDChasnotyetstudiedthetimebenefitsofvShieldEndpointforantivirusprotection
Inadditiontothelabor-savingbenefitsofdesktopvirtualizationViewdesktopvirtualizationsolutionisthefirststepinthejourneytothecloudByplacinguserdesktopsinthecloudalongwithThinAppvirtualizedapplicationsyouarepoisedtofillintheotherVMwaresolutionsforthepost-PCera
32
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Additional ResourcesQuantifying the Business Value of VMware ViewIDCwhitepaperMay2011
Desktop Total Cost of Ownership 2011 UpdateGartnerresearchnoteFebruary2011
10 Reasons to Modernize the DesktopCIOCustomSolutionsGroupwhitepaper
The Total Economic Impact of VMware ThinAppForresterResearchstudySeptember2010
VMware View documentation
View Technical Resources Decide Design Deploy
33
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
VMware Inc 3401 Hillview Avenue Palo Alto CA 94304 USA Tel 877-486-9273 Fax 650-427-5001 wwwvmwarecomCopyright copy 2012 VMware Inc All rights reserved This product is protected by US and international copyright and intellectual property laws VMware products are covered by one or more patents listed athttpwwwvmwarecomgopatents VMware is a registered trademark or trademark of VMware Inc in the United States andor other jurisdictions All other marks and names mentioned herein may be trademarks of their respective companies Item No VMW-IG-BUSINESSCASE-USLET-20120302-WEB
About the Authors and ContributorsTinadeBenedictiswrotethecurrentversionofthispaperTinaisatechnicalmarketingmanagerintheEndUserComputinggroupatVMwareShewritespapersonVMwareViewThinAppandotherenterprisedesktopproducts
SpecialthankstoRidwanHuqandBrianGammageforcontributionstothisversionofthepaper
TheauthorsoftheoriginalversionofthiswhitepaperwereJosephHorseyandAnjanSrinivasJosephHorseyiscurrentlyamanager ofsystemsengineeringforVMwareandhasvastexperiencearchitectingandsellingdesktopandservermanagementsolutions AnjanSrinivaswasformerlyagroupproductmarketingmanagerfordesktopproductsatVMware
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4BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
VMwarehasaproductforeachofthestepsoftheEndUserComputingjourneytothecloudSomeoftheseproductsarepartoftheVMwareproductsetalreadyandothersareunderdevelopmentFollowingarethespecificVMwareproducts
bullVMware View Virtualdesktopsasamanagedservice
bull VMware ThinApp Virtual applications as a managed service
bull Project AppBlastHTML5-baseddeliveryoflegacyapplicationsviaawebbrowser
bullProject OctopusSecuredatashareandsync
bullHorizon Application Manager Nowpolicy-basedmanagementofapplications(SaaSwebapplicationsThinAppvirtualizedWindowsapplicationsandenterpriseapplications)Soonpolicy-basedmanagementofallpublicandprivatecloudservices(desktopsapplicationsanddata)
bullHorizon MobileAsecuremanagedandpolicy-drivenvirtualsmartphoneforworkisolatedandprotectedinsideapersonalsmartphone
Cloud-basedsocialcollaborativeapplicationsdesignedformobility
bullZimbra Open-sourceemailandcollaboration
bullStridesSocialtaskmanagement
bullSocialcastEnterprisesocialnetworking
bullSlideRocket Online presentation software
Why Choose VMware View Are You Considering Virtual Desktops
5BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
ThefirststepinthejourneytothecloudistointegrateVMwareViewandThinAppintoyourdatacenterViewisthebrokerbetweenendusersandthecloudofdesktopsapplicationsanddata
Figure 2 TheFirstStepintheEndUserComputingJourneytotheCloud
Why Choose VMware View Are You Considering Virtual Desktops
View Broker
View
ThinApp
Video VMware View 50 and End-User ComputingChrisYoungformerVice-PresidentandGeneralManagerEndUserComputingVMwarediscusseshowthenewversionofVMwareViewmeetstheneedsofITandendusers
6BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
Why Choose VMware ViewVMwarersquosjourneytothecloudforEndUserComputingsatisfiestheneedsofbothITand end users
bullITisconcernedwithsecuritycomplianceandefficiencyofthedesktopandneedstomanageandsetpoliciesforusersapplicationsanddata
bullEndusersinlocalandremoteofficesandworkingfromhomeorwhiletravelingrequireaccessto their data and applications from a large variety of mobile devices
Builtontheindustry-leadingvirtualizationplatformVMwarevSpheretradeVMware View enables youtodelivervirtualdesktopstoanydevicewithallthebenefitsofcentralizedenterprisedesktopmanagementYoucandeploydesktopinstancesrapidlyfromsecuredatacenterstofacilitatehighavailabilityanddisasterrecoveryprotecttheintegrityofenterpriseinformationandremovedatafromlocaldevicesthataresusceptibletotheftorloss
The key benefits of VMware Viewtokeepinmindare
bullThepoweroftheunderlyingVMwareinfrastructurevSpherewithallofitsfunctionality
bullEaseofsetupandmanagementonemanagementconsole
bullPCoIPremotedesktopprotocoloptimizedoutoftheboxtogiveyouhighperformanceoveraLANorWANwithautomaticadjustmenttonetworkspeedandlatency
bullIntegrateduserprofilemanagementsystem(ViewPersonaManagement)
bullApplicationvirtualizationsoftware(ThinApp)
bullOffloadingofantivirusprotectiontoavirtualappliance(vShieldEndpoint)
bullManagementoflinked-clonedesktopimages(ViewComposer)
bullAccesstoViewdesktopsfromallpopularmobiledevicesWindowsandMaclaptopsAndroidtabletsandiPads
ByincludingVMwarersquosapplicationvirtualizationsoftwareThinAppwithyourViewimplementationyounotonlyeliminatetypicalapplicationcompatibilityissuesbutalsodeliveramorereliablecomputingenvironmentAsanaddedbonusViewandThinApparecompatiblewithyourexistingautomateddistributiontechnologiesforapplicationandpatchdeployment
ldquoUnderstandingthatourclinical delivery teams are one of the most mobile setofusersIknewwehadtolookoutsidethetraditionaldesktopdeliverymethodHavingtheabilityforyourdesktopto securely follow you anywherewhileprovidinganuncompromiseddesktopexperiencewasacrucialrequirementinmakingthedecisiontogowithVMwareViewWhencostsavingisanoutcomethatmakesmydecisioneveneasierrdquo
ndashTrevorDerkatzCIO PrairieNorthHealthRegionSaskatchewanCanada
Why Choose VMware View Are You Considering Virtual Desktops
7BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
Are You Considering Virtual DesktopsThispaperisforbusinessdecision-makerswhoarecurrentlyconsideringavirtualdesktopimplementationsotheycancontinuetheirjourneytothecloudThefocusisontimeyoucansaveindesktopadministrationbydeployingaVMwareViewsolutionStafftimesavedindesktopmanagementcanbeappliedtootherprojectsonyourroadmap
WhenistherighttimetotakethevirtualdesktopstepManyorganizationsfindthatinsteadofrefreshingobsoletephysicalcomputerswithnewdesktopcomputerstheycaninsteaddivertfundstoavirtualdesktopimplementationLegacyhardwarecanberepurposedasclientdevicesoryoucanpurchaselessexpensivethinclientsTheremainingfundscanbedevotedtothevirtualdesktopimplementation
The Numbers
Return on investment IDC(Table2)founda367medianfive-yearreturnoninvestment(ROI)withaVMwareViewimplementationThepaybackperiodthepointatwhichdollarsinvestedwereequaltodollarssavedwas561monthsfollowingdeployment
Cost of infrastructure and laborThecostofinfrastructureandlaborforaVMwareViewimplementationis50ofthecostforaphysicalPCimplementation(IDCFigure3)(Thisistheaveragecostoverafive-yearperiodandincludesuserdeviceshardwareandsoftwareinfrastructureandlabor)
Labor costsWiththeinfrastructurecostseliminatedfromtheequationlaborcostsarereducedbyapproximately57peruserperyearwithaVMwareViewvirtualdesktopimplementationcomparedtophysicaldesktops(IDCTable1)Thispaperfocuseson thelaborsavedwithaVMwareViewimplementation
Video Seattle UniversitySeattleUniversitymovedtoaVMwareViewvirtualdesktopsolutioninsteadofreplacingobsoletephysicaldesktopcomputersTheITdepartmentrepurposedlegacyhardwareasViewClientsInadditiontheyprovidedstudentswiththeabilitytoaccesstheirdataandapplicationsfromtheirowndevicesfromwherevertheyare
ldquoWewantedtofindasolutionthatdidnrsquotrequireustostayonthatthree-yearrefreshcycletokeepupwithstudent technologies and student application needshellipwewereabletotakeallofthe money that we would use fordesktopsandapplythemtowardsaserverandVMwareViewinfrastructureWewereable to continue using our old hardware and really prolong thelifeofthathardwarerdquo
ndashMattByersSystemsAdministratorSunGardHigherEducationatSeattleUniversitySeattleWashington
Why Choose VMware View Are You Considering Virtual Desktops
8BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
ThisdiscussionoutlinesthechallengesincurrentdesktopmanagementprocessesandthendescribeshowaViewimplementationcanchangetheseprocessesandsavetimeTheserecommendationsarebasedonVMwarebestpracticesandontheexperiencesinsuccessfulcustomerdeploymentsofView
WewillfrequentlyreferinthispapertoastudycarriedoutbyIDCQuantifying the Business Value of VMware ViewThisstudyfocusedonasetofVMwareViewcustomerswhohavereapedthefinancialbenefitsofaViewvirtualdesktopimplementation
TotalhoursspentperdesktopinatraditionalPCimplementationwerecalculatedfromIDCfiguresgiveninTable1oftheMay2011versionofQuantifying the Business Value of VMware ViewThefiguresusedinthecalculationswere1)laborhourssavedwithViewand2)thepercentreductioninlaborrequiredforViewascomparedtoatraditionalPCinfrastructureRelatedrowsintheIDCtablewerecombinedtoresultinthelargercategoriesdiscussedinthispaper
ldquoWithVMwareViewIcanhonestly say that there are months that go by where I donrsquothavetothinkabouttheinfrastructure because it justworksThescalabilityand the performance are reallythereandIamverygrateful not to have to worryaboutitrdquo
mdashChrisHouseSeniorNetworkAnalystMetroHealthMichigan
Video Improving the Physician Experience Through Desktop Virtualization Metro HealthMetroHealthinMichiganimplementedaVMwareViewsolutiondeliveredinpartnershipwithOpenSystemsTechnologiesThevideoshowcasesthemobileenduserexperienceof DrBradleyJCleggDOMetroHealthHospital
Why Choose VMware View Are You Considering Virtual Desktops
9BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
Managing Traditional Personal ComputersAlthoughthecapitalexpenditurerequiredfortraditionalpersonalcomputersandstoragehasdecreasedovertimetheoperationalcostofmanagingindividualphysicaldesktopcomputershasincreasedbecauseofrisinglaborcostsandtheescalatingcomplexityofdesktopmaintenancetasksTheoperationalcostofpersonalcomputingisthemostsensitiveareaofexpendituresforITdepartmentsandthisisalsotheareawhereaVMwareViewvirtualdesktopimplementationcanreducethetotalcostofownership
The repeating stages of a personal computerlifecycleasillustratedare
bullProcure
bullImage
bullTest
bullDeploy
bullSecure
bullRetire
ThemanagementofthephysicalPClifecycleconsumesagreatdealoftimeforITdepartmentsAVMwareViewvirtualdesktopsolutioncanshortcutandeveneliminatesomeofthisdesktopmanagementandtherebyreducetheoperationalcostsofdesktopsWithavirtualdesktopsolutiontheamountoftimesavedperdesktopismultipliedbyhundredsorthousandsofusers
Figure 3ManagingthePersonalComputerLifecycleStages
Manage PCs
Deploy
ImageRetire
TestSecure
Procure
10
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
The Advantages of Virtual DesktopsWewilldiscusseachofthefollowingdesktopmanagementactivitieswithregardtothecostchallengesandhowaVMwareViewvirtualdesktopsolutioncanrelievethosecosts
bullDesktophardwareandsoftwaredeployment
bullUseradministration
bullImageandapplicationmanagement
bullDesktoppatchmanagement
bullDesktopdatasecurity
bullDesktopdisasterrecoveryanddatabackup
bullDesktophelpdeskandsupport
11
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Desktop Hardware and Software DeploymentMostenterpriseshaveaheterogeneousdesktopcomputinglandscapewithamixofdifferenthardwaretypesperipheraldevicesdriversscreenresolutionsapplicationsandapplicationversionsAsingleITorganizationtypicallysupportstheconfigurationandrolloutofhardwareandsoftwareinthismixedenvironment
Current Challenges of Desktop Hardware and Software DeploymentDeployingadesktopcomputertoeachuserinvolvesorderingreceivingtaggingandcheckingthecomputerandthenconfiguringapplicationsandcorporatesettingsTestingandsecuringthedesktopcomputeraddtothedeploymenttimeAftertheuserreceivesthedesktopcomputermoretimeisspentininitialsetupandsupportuntilthenewcomputerisfullyproductivefortheuser
Virtualization Impact on Desktop Hardware and Software DeploymentThetimedifferencebetweenconfiguringanddeployingaphysicaldesktopanddeployingavirtualdesktoptoauserissignificantForexamplewithViewitcantakeonlyeightminutestodeployaViewvirtualdesktoptoauserTheprocessofcopyingavirtualimageandassigningittoauserismuchfasterandmorefoolproofthansettingupanindividualphysicaldesktopInadditionyoucanrepurposelegacyhardwaretoaccessthevirtualdesktopimageThisextendstheusefullifeofthehardwarereducestheinitialcostofdesktopvirtualizationandresultsinauserdevicethatissimplertomaintainthanaphysicaldesktop
Provisioning The process of providing users with access to dataandtechnologyresources
ndash Webopediacom 14February2012
ldquoWithViewComposerwecancreatenewdesktopsontheflyIfwehaveaWyseterminalreadytogoittakesusabout15minutestocreateanewdesktopwhereasbeforeitwastakingustwotothreehourstoloadadesktopimageThatmakesITmuchmoreresponsive to the overall needsoftheorganizationrdquo
mdashJohnMehargDirectorofHealthInformationTechnologyNormanRegionalHealthSystemOklahoma
Time Saved in Deploying a Desktop to a User with VMware View
TraditionalPhysicalPCImplementation
TimeSavedperUserperYearwithVMwareView
PercentReductionin LaborCosts
78 hours 51 hours 65
CalculatedfromIDCfiguresFromIDC figures
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
12
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
User AdministrationMaintainingandmanaginguserprofilesandloginstakesagooddealofITmanagementtimeThetimesavingswithvirtualdesktopsissignificant
Current Challenges of User AdministrationUsersjoinanorganizationchangeroleschangeuseraccountdataandleavetheorganizationUseradministrationondesktopsinvolvescreatinguseraccountsandchanginguseraccountstoaccommodateofficemovesdepartmentaltransfersanddeparturesfromtheorganizationMaintainingpolicieswithinActiveDirectoryforapplicationentitlementaddstothecomplexityofuseradministrationTheITgrouphasaconstantflowofworktomaintainuseraccountsonphysicaldesktops
Virtualization Impact on User AdministrationUseradministrationissimplifiedwithaViewdeploymentViewprovidesaneasy-to-useadministrativeinterfacetoassigndesktopstoActiveDirectoryusersInadditiondesktopadministratorsdonotneedtophysicallyvisitthedesktoptheycansimplychangeparametersofdesktopassignmentfromthedatacenter
Time Saved in User Account Administration with VMware View
TraditionalPhysicalPCImplementation
TimeSavedperUserperYearwithVMwareView
PercentReductionin LaborCosts
131 hours 89 hours 68
ldquoWhatprobablyusedtotakeustwotothreeweeksfromprocurement to provisioning ofasystemnowwecandoinfivetotenminutesItusedtotakeusprobablyanhourortwotocustomizeandtailorforanassociateNowwecandothataswellinjustseveralminutesrdquo
mdashShaneMartinezDirectorofGlobalInfrastructureADPDealerServicesIllinois
CalculatedfromIDCfiguresFrom IDCfigures
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
13
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Image and Application ManagementAsnewversionsofapplicationsanddesktopoperatingsystemsarereleasedyouneedtohaveanefficientwaytoupdateendusersrsquodesktopenvironmentsYouneedtoachievethiswhileminimizingenduserdowntimeandmitigatinganypotentialuserdataloss
Current Challenges for Image and Application ManagementDesktopimagesconfiguredforendusersarenotusuallytailoredforspecificuserrolesInadditiontheapplicationsintheseimagesaretightlycoupledwiththeoperatingsystemItisverydifficulttomanagejustoneapplicationortomaintaintheoperatingsystemwithoutaffectingsomeothercomponentoftheinstalledsoftwaresometimesnegativelyTheneedtostandardizemanagementofphysicaldesktopscanresultinaldquoone-size-fits-allrdquoapproachwhereacommonimageisusedtosupportmultiplejobrolesTheresultisthatmostusershaveamorecompleximageandmoreapplicationsthantheyneed
ImagesalsomustincludecompatibledesktopandlaptophardwaredriversToensurecompatibilityorganizationstendtoengineerandcertifydesktopimagesforeachoftheirdesktophardwaretypesBecausemostorganizationsrefreshtheirdesktophardwareeverythreetofiveyearsthenumberofnewimagesthattheymightneedtodevelopcangrowveryquicklyTheoperationalcostsofdesktopimagingandreimagingaresignificantwhichfurtherdrivestheldquoone-size-fits-allrdquoapproach
YoufaceasimilarchallengewhenyouneedtomigratetoanewerdesktopoperatingsystemManyorganizationsaremigratingtotheWindows7operatingsystemThemigrationfromWindowsXPtoWindows7inaphysicalenvironmentistime-consumingandexpensive
TheprocessesofupgradingandmigratingoperatingsystemsaswellaspackagingtestingandprovisioningapplicationscanburdenanorganizationsomuchthattheyremainyearsbehindtheavailabletechnologyInadditionenduserscanbetiedtodevicesandimagesthatmaybeobsoletefortheirjobroles
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
14
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Virtualization Impact on Image and Application ManagementWhenyouimplementaremotedesktopstrategybasedonVMwareViewyoucandecouplethevariouslayersthatmakeupadesktopimageandmanageeachofthesedesktoplayersindependentlyThisallowsyoutousemoreefficientmanagementprocessesandminimizestheimpactachangeatonelayerhasontheotherlayersandultimatelyonendusers
Thelayersofavirtualdesktopare
bullOperatingsystem
bullApplications
bullUserdataanduserpersona
To manage the operating system layer of the desktop imageVMwareViewprovidesthechoicebetweennonpersistentandpersistentdesktopsViewComposerisanoptiontomanagelinked-clonedesktops
To manage applicationsthebestchoiceistovirtualizeasmanyapplicationsaspossiblewithVMwareThinAppandtoplacethosevirtualapplicationpackagesontheVMwareViewbaseimages
To manage the user data and user personayoucanuseViewPersonaManagement
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
ldquoRightnowwersquovegotover1700desktopsandlaptopsout around the college with differentimagesonthemWithVMwareViewwecanhaveonelsquogoldenimagersquoinstead of having to manage 30to40differentimagesmdashandthatmakesturnaroundtime for updates on drivers andsoftwaremuchquickerrdquo
mdashDaveHunterAssociateDirector ITServicesRedDeerCollege RedDeerAlbertaCanada
15
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Application Virtualization with ThinAppTofurthersimplifydesktopmanagementyoucanvirtualizetheapplicationlayerwithVMwareThinAppThinAppvirtualapplicationpackagesseparatetheapplicationfromtheoperatingsystemlayerbyencapsulatingavirtualoperatingsystemwithintheThinApppackageAThinApppackageisnotinstalledintheoperatingsystembutinsteadplacedonthedesktopasanisolatedexecutableAsaresultThinAppapplicationpackagesdonotconflictwitheachotherinwaysthatnativeapplicationscan
AJuly 2010 Forrester Research report on the economic impact of ThinApp application virtualizationpresentsacasestudyofaThinAppimplementationwitharisk-adjustedpaybackperiodofoneyearandareturnoninvestmentof185overfouryearsThecustomerinthecasestudycitedthefollowingeconomicbenefits
bullFasterapplicationpackaging
bullDecreasedoreliminatedregressiontesting
bullFasterapplicationandupdatedeployment
bullReductioninoreliminationofleveloneandleveltwohelpdeskcalls
bullIncreaseduserproductivity
YoucantakeoneoftwoapproachestodistributingThinAppexecutablestousers
bullStreaming executionmodewheretheuserlaunchestheThinAppvirtualizedapplicationfromadesktopshortcutBlocksofapplicationdataarestreamedfromacentralfileshareintomemoryonthedesktopforlocalexecutionThereisnodiskfootprintonthedesktopforthevirtualizedapplication
bullDeployedexecutionmodewheretheuserrunstheThinAppvirtualizedapplicationfromacopyoftheThinAppexecutableplacedonthedesktop
Youchoosestreamingordeployedexecutionmodebasedontheneedsofyourusersandthespeedandlatencyoftheusersrsquonetworkconnections
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
ldquoOnce an application has beenvirtualizedwithVMwareThinAppitrsquosveryverypredictableWeknowwecanbeconfidentthatwewillnothavetogobacklaterandfixthingsrdquo
mdashDewandNeely Tier3SupportManager IndianaOfficeofTechnologyIndianastategovernmentIndianapolisIndiana Indiana Office of Technology Drives Cost-Effective Application Management with VMware ThinApp
16
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
InaViewenvironmentyoucreateacentralfileshareorThinAppRepositorytostoreyourThinAppvirtualizedapplicationsFigure3showstheThinAppRepositoryconnectedtoViewComposerYoucancopyThinApppackagesfromtherepositorytotheparentimagesothateachlinkedclonehasthevirtualizedapplicationsonthedesktoporeachlinkedclonecanhavedesktopshortcutstoruntheapplicationsinstreamingmodefromtherepository
VM
VM
VM
VM
LinkedClones
VM
VM
VM
VM
LinkedClones
VM
VM
VM
VM
LinkedClones
OS
DATA
ThinApp Virtual
App
Shortcut to
ThinApp Virtual App
ThinApp VirtualizedApplication Repository
ParentImage 1
ParentImage 3
ParentImage 2
VMware View Composer
VMware View Composer
VMware View Composer
Figure 4ViewComposerAddsThinAppPackagestoDesktops
TheidealinaVMwareViewimplementationistohaveasmanyofyourapplicationsaspossiblevirtualizedwithThinAppYoucaneasilymixldquonativerdquoWindowsapplicationswithThinAppvirtualizedapplicationsontheViewdesktopFortunatelyThinAppapplicationscanbemanagedthroughthesametoolsandprocessesasyournativeWindowsapplicationsandyoucantakeadvantageoftheefficiencyofyourcurrentapplicationmanagementsystem
ByvirtualizingapplicationsyoualsogainadynamicmechanismtorolloutneworpatchedversionsofanapplicationForstreamedapplicationsyousubstitutetheupdatedpackagefortheoriginalontheThinAppRepositoryForapplicationsresidingontheparentimagesyoucanusetheThinAppAppSyncfeatureandplaceanupdatedapplicationonanupdateserverinthedatacenterandusersautomaticallydownloadthenewversionoftheapplication
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
17
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
VMwareThinAppisespeciallysuitedtomigratingapplicationstoanewversionoftheWindowsoperatingsystemsuchasWindows7orlaterYourVMwareViewWindows7desktopscanincludeThinApppackagesoflegacyapplicationsIfanapplicationissupportedonthelaterversionoftheoperatingsystemyoucanvirtualizethelegacyapplicationandrunitonaWindows7desktopInadditionwithThinAppyoucanvirtualizeInternetExplorer6alongwithalegacyapplicationthatrunsonlyonIE6andrunthatvirtualizedapplicationonWindows7ThenativelyinstalledInternetExplorerbrowserrunsalongsidethevirtualizedIE6browseronaWindows7desktop
Customersinthe IDCstudysaidthatthecentralizedpackagingtestingprovisioningandupdatingofapplicationsinaVMwareViewimplementationwasthereasonforthecostsavingsinapplicationsupportThesebenefitsaremagnifiedwhendesktopapplicationsarevirtualizedwithThinApp
Time Saved in Managing Applications on the Desktop with VMware View
TraditionalPhysicalPCImplementation
TimeSavedperUserperYearwithVMwareView
PercentReductionin LaborCosts
262 hours 141 hours 54 Calculatedfrom IDCfiguresFromIDC figures
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
ldquoVMwareThinApphashelpeduskeepourlegacyapplications functioning and move forward with new technologiesevenwhenwe are faced by budget constraintsrdquo
mdashPaulBaltzell DeputyCIODeliveryServicesIndianaOfficeofTechnologyIndianastategovernmentIndianapolisIndiana
18
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Rolling Out New Base Images of Operating Systems and ApplicationsVMwareViewprovidestheoptionsofnonpersistent(stateless)andpersistent(stateful)desktopsaswellasViewComposertomanagelinkedclonesTheViewimagemanagementsystemprovidesoptionstomeetyourorganizationrsquosneeds
IfyouaremigratingtoanewoperatingsystemversionsuchasWindows7orlateryoucanuseViewComposerandtheRecomposefunctionforamuchsimplertransitionYoucanbuildthenewdesktopimagetoincludevirtualizedapplicationstoseparatetheapplicationsfromtheoperatingsystem
VMwareViewdesktopsbasedonmasterimagesstoredinthedatacentercanbeeasilydistributedtoremoteorbranchofficeswithouttheneedfordesktopadministratorstotravel
View customers in the IDCstudysaidthatthereductioninthenumberofimagesplusthefastertimetochangeeachimagewereinstrumentalinreducingtheoperationalcostsofimaginginaViewenvironmentForexampleoneViewenterpriseuserintheIDCstudyfoundthatadesktopreimagetook5minuteswithViewbut120minuteswiththetraditionalimagingapproach
Time Saved in Desktop Imaging with VMware View
TraditionalPhysicalPCImplementation
TimeSavedperUserPerYearwithVMwareView
PercentReductionin LaborCosts
213 hours 126 hours 59 CalculatedfromIDCfiguresFromIDCfigures
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
ldquoWithVMwarethereisalot of cost savings that peopleoverlookOneofthebiggest things that I can sayaboutVMwareanditrsquosjustflabbergastingisthatitusedtotaketwotechniciansthree to four days to set up alabof40thickmachinesandnowittakesonetechnicianthreehoursSoftwareupgradesornewinstallations can be pushed outintwohoursasopposedto eight hours for a lab of 100machinesrdquo
mdashGeorgesKhairallah NetworkSpecialist ChinoValleyUnifiedSchoolDistrictChinoCalifornia
19
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
User Data and User Persona in a View EnvironmentVMwareprovidesuserdataandpersonamanagementwithViewPersonaManagementWithPersonaManagementyoucanstorepersistentuserprofileinformationanduserdatainaseparatelocationfromthedesktopimageandoptimizeperformancebytakingadvantageoftheaccessandupdatealgorithmsofViewPersonaManagement
PersonaManagementdownloadsuserprofileinformationonanas-neededbasisthusavoidingloginbottlenecksInadditionupdatestouserdataandtheuserpersonaareuploadedonanintermittentbasistothepersonarepositorywhichavoidsalogoutbottleneckFormoreinformationonimplementingViewPersonaManagementseetheVMware View Persona Management Deployment Guide
ViewPersonaManagementwasnotinplacewhen IDCdidtheirstudysowehavenofiguresyetforthesavingsinlabortimewithViewPersonaManagement
Video ADP Dealer Services IllinoisADPDealerServicesadivisionof ADP(AutomaticDataProcessing)offershumanresourcepayrolltax andbenefitsadministrationtoautomobiledealershipsInthisvideo BillNaughtonChiefInformationOfficerandShaneMartinezDirectorofGlobalInfrastructurediscusstheirVMwareViewimplementationViewdesktopsareusedinremotelocationsonmobiledevicesandincall centersbysoftwaredevelopersandendusers
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
20
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Desktop Patch ManagementTodayrsquostraditionalpatchmanagementprocessesandsolutionsposemanychallengesAlargeproportionofadesktopadministratorrsquostimeisspenttestinganddistributingpatchesandtroubleshootingpatchdistributionissues
Current Challenges for Desktop Patch ManagementBothoperatingsystemsandapplicationsneedtobepatchedtokeepupwithsecurityenhancementsbugfixesandmoreThebasicprocessworkflowthatmostorganizationsfolloworattempttofollowwhentheyimplementpatchmanagementisthefollowing
ManagePatches
Prioritize
Plan
Remediate
TestReport
Assure
Audit
Assess
Figure 5ManagingthePatchMaintenanceStages
ThisrepeatingprocessofAssessPrioritizePlanRemediateTestReportAssureandAuditcanbecomplexandsubjecttomanychallengeswhichreducestheeffectivenessofthepatchmanagementprocessThenumberofvulnerabilitiesthathackersexploiteachyearincreasesataratethatistoofastforITadministratorstoremedyAsthenumberofnecessarypatchesincreasesthetimeneededtopatchalldesktopsystemsinanorganizationexpandsandbythetimeonepatchorsetofpatchesisrolledoutothervulnerabilitiesareexposedwhichalsoneedtobepatched
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
21
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
ThedistributednatureofdesktopandlaptopcomputershasmadecentrallymanagedsoftwaredistributionmechanismsanimportantpartoftheITinfrastructureinmanyorganizationsUsuallythesesolutionsarehighlydistributedinnatureandcomplextomanageandmaintainTheyalsodonotguaranteesuccessfuldistributionbecausetheyrelyonclient-sideagentswhichmustberunningandonthenetworktoreceiveanyupdatesThemoredistributedthedesktopenvironmentthemorecomplexpatchmanagementisandthelowerthefirst-passsuccessratioIfyouneedtodeliverpatchesandservicepackstodesktopsatremotebranchesorregionalofficeswherenetworkconnectivityislimitedyoucanencounterconnectivityissuesanditwilltakemuchlongertodeploytheupdatesSomeusersystemsneverreceivepatchesbecauseofinfrequentconnectiontothenetwork
AnotherkeychallengeintheconventionalpatchmanagementprocessisvalidatingpatchestoassurethatapplyingapatchwillnothaveanegativeimpactonanenduserrsquosPCorotherapplicationsThisprocessistime-consumingandsubjecttofailureAfterPCsaredeployedtouserstheyaresubjecttosignificantconfigurationdriftThisconfigurationdriftcanbeattributedtouser-initiatedhardwarereplacementshardwareupgradesorapplicationinstallationsthatvaryfromthecorecorporateimageThuscertifyingapatchagainstyourorganizationrsquosbaseimagedoesnotensurethatitworksonallusersrsquocomputersApatchorservicepackyoudistributemaycauseproblemsonsomecomputersandnotonothersItisthenverydifficulttoreverttothelastknowncleanstateoftheuserrsquosdesktopandtobackoutthechanges
WithallofthesecomplexitiesitcantakeaverylongtimetopatchallofthecomputersinyourorganizationThedelaysmakeitdifficulttomaintainadequateenterprisesecurityandthecostofremediatingthegapsinsecurityissignificantThetraditionalpatchmanagementprocessinvolveshighITlaborcostsandnotableuserdowntimeandinconvenience
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
22
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Virtualization Impact on Desktop Patch ManagementImplementingavirtualdesktopsolutiondoesnoteliminatetheneedforsolidprocessesandorganizationalresourcestomanagepatchingandothersecurityissuesHoweveryoucanmakethepatchingprocessmoreefficientbyusingthetoolsthataViewsolutionprovidesInatypicalViewenvironmentupdatesyouapplytoasingleparentvirtualmachineinstanceautomaticallyaffectmultipleend-userdesktopsAsaresultyouspendlesstimepatchingandcanupdatemoreend-userdesktopsonthefirstpass
ViewComposeroffersenhancedimagemanagementinaViewenvironmentAsshowninFigure6theViewComposertechnologyenablesyoutocreateacatalogofdesktoptypestomeettheneedsofparticularcategoriesofusersYoucreateaparentvirtualmachineimageforeachdesktoptypeandViewComposerprovisionsadesktoptoeachenduserbycreatingalinkedclonebasedontheappropriateparentimage
VM
VM
VM
VM
ParentImage 1
LinkedClones
VM
VM
VM
VM
ParentImage 3
VMware View Composer
VMware View Composer
VMware View Composer
LinkedClones
VM
VM
VM
VM
ParentImage 2
LinkedClones
OS
APP
DATA
Figure 6End-UserLinked-CloneDesktopsBasedonParentImages
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
23
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Viewcreatestheoperatingsystemdisksfortheseend-userdesktopsaslinkedclonesoftheparentvirtualmachineInitiallythedesktopsreaddatafromtheparentdiskWhenadesktopwritesdataViewsavesitinstorageonapersistentdiskthatisuniquetothatdesktopFuturereadscomefromthedesktoprsquospersistentdiskorfromtherebuiltdesktopimageasappropriate
ViewComposergivesyoumanagementfunctionsfortheselinked-clonedesktopsincludingRefreshRecomposeandRebalance
bullRefresh TheRefreshoperationallowsyoutorevertalinkedclonedesktoptoitsoriginaldeploymentstate
bullRecomposeTheRecomposefunctionallowsyoutomigrateanenduserfromonedesktoptoanothermaintainingtheuserrsquospersistentdiskandmakingtheuserdataavailabletotheuserfromthenewdesktop
bullRebalanceTheRebalancefeatureisawaytomovevirtualdesktopsfromonestoragearrayLUNtoanotherinordertobalancethediskusageload
FormoreinformationonRefreshRecomposeandRebalanceseetheVMware View Administration guide
YoucanusetheRecomposefunctiontostreamlinepatchingandmaketheprocessmoreefficientRatherthanmanagingapatchingprocessforeachindividualdesktopyoucanpatchtheparentdesktopandusetheRecomposefunctiontodistributethatpatchautomaticallytoendusersrsquodesktops
YoumanagealloftheseparentimagesdirectlyBecauseparentimagesareinthedatacenteryouavoidtheproblemsthatthetraditionalpatchingprocessencounterssuchasnetworklatencyandbandwidthissuesandissueswithdesktopsandlaptopsbeingonthenetworkatthetimeoftheremediationThecentralizednatureofthevirtualdesktopsensuresthattheseparentimagesarealwaysatthelatestpatchlevel
YoucanleverageyourexistinginvestmentinautomateddistributiontechnologiestopatchthemasterimagesinaViewimplementationThiswayyourcurrentstandardizedoperationsarenotaffectedAnotherapproachyoucantakeistousevCenterUpdateManagerasthepatchmechanismfortheparentimagesUsingUpdateManageryoucancreatedifferentpatchbaselinesforeachcategoryofdesktopThisapproachallowsyoutoassigntheappropriatelevelofpatchingprioritytocategoriesofdesktopsbasedonhowcriticalthedesktopsaretoyourbusinessratherthanwiththetraditionalbroadcastapproach
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
Video Blue Cross Blue Shield of Kansas City MissouriThisvideohighlightssomeofthebenefitsofaVMwareViewsolutionthepowerspaceandcostsavingsdisasterrecoveryandViewClientsonmobiledevicessuch asiPads
24
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
AfteryouupdatetheparentimagesandvalidatethepatchesoneadministratorcanrunascheduledRecomposeoperationforalloftheindividualdesktopinstancesyouhavedeployedYoucanschedulethisRecomposeoperationoutsidebusinesshourstominimizeanyimpactonendusersrsquoproductivityBecausethedesktopsallresideinthedatacenteryouavoidtheproblemofsystemsremainingunpatchedbecauseparticulardesktopsarepoweredoffornotonthenetworkAlsobecauseyouhavearollbackpointfortheparentimagesifyoudiscoveracompatibilityissueafterdeployingthenewdesktopinstancesyoucantriggerarevertRecomposeoperationondemandtoreturnuserstotheirlastknowngooddesktop
YoucanscheduleRecomposeoperationsorexecutethemonaccessforcingusersoffoftheirdesktopsintheeventthatyouneedtoapplyacriticalpatchimmediately
Customersinthe IDCstudystatedthatthelocked-downimageofWindowsonthedesktopmadepatchingmucheasier
Time Saved in Patch Management with VMware View
TraditionalPhysicalPCImplementation
TimeSavedperUserperYearwithVMwareView
PercentReductionin LaborCosts
77 hours 50 hours 65 Calculatedfrom IDCfiguresFromIDCfigures
Inadditionwehavealreadymentionedtheease of updating applications with VMware ThinAppEitherwithcopiesoftheThinApppackagesontheViewbaseimagesorwithdesktopshortcutstovirtualizedapplicationsstoredontheThinAppRepositoryThinAppprovidesameansofupdatingapplicationsautomaticallywithoutinterruptiontoapplicationuseEitherwayupdatedversionsofapplicationsarecentralizedandyoucanenforceusermigrationtotheupdatedversions
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
25
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Desktop Data SecurityAsfrequentnewsreportsattestlostlaptopcomputersandcompromiseddesktopPCscanendangersensitivecorporateorpersonaldataalltooeasilyWiththeever-increasingmobilityofdesktopenvironmentsandahigherpercentageofusersworkingonlaptopsdatasecurityattheendpointisbecominganincreasingconcernBothunauthorizedaccesstodatainthedatacenteranddatalossthroughtheftorlossofthedesktopdevicemustbeprevented
Current Challenges with Desktop Data SecurityTopreventunauthorizedaccesstodatacenterdatathroughlaptopssomeorganizationsimplementdisk-basedencryptionsolutionsthatcanbecostlyanddifficulttoscale
AlsowithanincreasinglymobileandremoteworkforcelaptopsandotherdevicesareeasilylostorstolenEmployeesmayalsocopydatatoUSBflashdrivesandremovedatafromthecompanysiteUSBflashdrivescanalsointroduceviruseswhichcancorruptdata
Ifasecuritybreachorleakoccursinanorganizationtheproductivitylostandthecosttofixthebreacharesignificant
Virtualization Impact on Desktop Data SecurityTheimmediateimprovementthatavirtualdesktopsolutionoffersfordatasecurityisthatyoustorealldatainvirtualmachinesthatarehostedinyourcorporatedatacenterYouprotectaccesstothisdatabydatacenter-levelsecuritymechanismssuchasfirewallsDMZswebproxiesandVPNsWhenusershavethinclientsattheirdeskstheynolongerstoredatalocallyITcanmeetexpectationsaboutsecurityandcompliancewithregulations
AnotherbenefitofreplacingthedevicesatusersrsquodeskswiththinclientsistheabilitytobeveryselectivewiththetypesofUSBdevicesthatyouallowtoconnecttothesecurevirtualdesktopenvironmentYougaintheabilitytopreventusersfromconnectingUSBflashdrivesiPodsiPhonesorotherUSB-basedpersonaldevicestotheirdesktopstherebyreducingtheopportunityfordataleaksByrestrictinguseofUSBdevicesyoucanalsomitigateconcernsabouttheintroductionofmalicioussoftware
ForuserswhoarenotalwaysconnectedtothecorporatenetworkVMwareViewincludesafeaturecalledViewwithLocalModeLocalModeallowsenduserstocheckouttheirdesktopsmdashincludingapplicationsanddatamdashfromthedatacentertotheirlocaldevicesThisinstanceofauserrsquosdesktopisencryptedIftheuserlosesthelaptopcomputerorthelaptopisstolenthedataonthemissingdeviceisencryptedandhasaremote-erasesettingthatdisablesitifitdoesnotcommunicatetothecorporatenetworkwithinaspecifiedamountoftime
YoualsohavetheoptionofincludingVMwarevShieldEndpointinyourViewdeploymenttomanageantivirusscanningThevShieldEndpointproducthandlesantivirusscanningofViewdesktopsfromacentralizedvirtualapplianceSeetheVMwarewebsiteformoreinformation about vShield Endpoint
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
26
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
CustomersintheIDC study stated that the cost savings in security were largely due to the abilitytopushpatchesontodesktopimageswithoutwaitingforindividualmachinestobeavailableThebenefitsofvShieldEndpointwerenotyetavailableatthetimeoftheIDCstudy
Time Saved in Security Administration with VMware View
TraditionalPhysicalPCImplementation
TimeSavedperUserperYearwithVMwareView
PercentReductionin LaborCosts
80 hours 24 hours 30 Calculatedfrom IDCfiguresFromIDCfigures
ldquoSecurityisveryimportantBeinginhealthcarewewanttomakesurethatwehaveno information whatsoever residing on the local machineWithVMwareourSecurityDepartmentgetsto manage security in the waytheyneedtoandatthesametimeourpoliciesarekepthellipinplaceandalsoourresponsibilitieswithHIPAA[HealthInsurancePortabilityandAccountabilityAct]andthe federal regulations are completely in compliance as wellrdquo
mdashGregWolverton ChiefInformationOfficer ARcarehealthcareArkansas
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
27
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Desktop Disaster Recovery and Data BackupDisasterrecoveryplansforend-userdevicescanbehighlycostlysosomeorganizationsfocusonserverdisasterrecoveryplansandneglectrecoveryplansfordesktopsEndusersmustoftenimplementtheirowndesktopandlaptopbackupsolutionsiftheywanttoprotectagainstaseverefailureordatacorruptionAndfewusersarediligentabouttheirbackups
Current Challenges for Desktop Disaster Recovery and Data BackupIfanorganizationishitbyadisasterthatcausesitsserverstofailovertoadisasterrecoverylocationendusersneedaccesstotheapplicationsrunningonthoseserversInadditionusersneedtoconnecttocentralizeddatastoredattherecoverylocationAdisasterrecoveryplanmustconnectenduserstotherecoveryinfrastructuresothattheycancontinuebeingproductive
AnotherdisasterscenarioisthefailureortheftofanenduserrsquosphysicaldesktopInanenvironmentthatreliesonhardware-dependentend-userdesktopsthecostandcomplexityofrecoverycanbeprohibitivelyexpensiveandsubjecttolimitedsuccessDesktopbackupstrategiesprovideonemethodofdesktoprecoverybutfewbackupplansarefullyimplementedoracceptedThegoalistobeabletorecoverauserrsquoscriticaldocumentsfilesapplicationsandpersonalsettingsMostorganizationsthatattemptthisapproachhavetoinvestinagent-basedbackupsolutionsthattheyinstalloneverydesktopandlaptop
OneofthebiggerchallengesofthisapproachistheimpactthebackupprocesshasonendusersIfawindowpopsupinthemiddleoftheworkdayandtheagentstartstobackupfilesusersareannoyedandtheircomputerscanslowtoacrawlAsaresultusersmaycanceltheprocessesandquitthebackupagentwindowInsomecasesifusershaveadministrativeaccesstotheirPCsandaresavvyenoughtheycandisablethebackupagentsontheirPCsIftheylosetheirlaptopsortheirdesktopharddrivesfailtheyhavenobackupsfromwhichtorestore
SomeorganizationsimplementagentlessstrategiesinwhichtheymapdesktopcomputerstocentrallylocatedfilesharesandcriticalfilesareredirectedusingActiveDirectorygrouppolicyobjectsThisapproachissomewhatmoresuccessfulbutdependingonthenetworktopologyanddistributionofusersitcanputastrainonthenetworkinfrastructureandisalsosomewhatdependentonendusersrsquoknowingwheretosavetheirfiles
Virtualization Impact on Desktop Disaster Recovery and Data BackupImplementingaVMwareViewdesktopstrategycanhelpyoutoachieveefficienciesindisasterrecoveryTheseefficienciesareevidentbothinrecoveryofdesktopconnectionstoanalternatedatacenterlocationaswellasrecoveryofdesktopimages
ManagementofViewvirtualdesktopsbyVMwarevSphereandvCenteriskeyOnearchitecturalcharacteristicofaViewimplementationisthatallthedatafilesandthevirtualmachinesthatprovidetheend-userdesktopsresideinadatacenteronsharedstorageInmanyinstancestheViewdesktopscanandshouldresideonthesamestoragearraysyouusetostoreyourservervirtualmachines
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
28
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
AsaresultyoucanusearrayreplicationtechnologiestoeasilyreplicateboththedesktopandtheservervirtualmachinestoyourdisasterrecoverysiteYoucanusethisapproachinconjunctionwithasolutionsuchasVMwareSiteRecoveryManagertofullyautomatetherecoveryofthedesktopvirtualmachinesBecauseyoucansetupalloftheViewinfrastructureserversasvirtualmachinesyoucanalsoreplicatethemtothedisasterrecoverysite
WithallofthecomponentsofyourViewinfrastructureavailableatyourdisasterrecoverysiteyoucangetyourorganizationbacktoworkmuchmoreeasilyafteradisasterYourenduserscanaccesstheirdesktopsfromhomeviaacorporateVPNordependingonyourconfigurationjustanInternetconnectionSimilarlyifapandemicrequiresyourorganizationtotellworkerstostayathometheycanconnecttotheirdesktopsandaccessthecorporateresourcestheyneedtodotheirjobswithouthavingtocomeintotheoffice
ThetimeandproductivitysavingsintheseareasaresignificantwithaVMwareViewsolutionIDC has not yet calculated the time saved fordisasterrecoveryanddatabackupinaViewimplementation
ldquoItrsquosnotjusttheinitialcostofhardwareitrsquosalsothatthefailureofthathardwaretakesquiteabitoftimetotroubleshootandfixmdashnottomentionthepossibilityoflosingdatasayifsomebodydropsalaptopWithVMwareViewwecanreducehardwaredependencyandstoreallthatdatainaprotecteddatacenterThatrsquosgoodfortheuserandgoodforthecompanysinceitwillmeanwewonrsquothavesensitivedatawanderingaroundondesktopsandlaptopsandUSBkeysAndbecauseavirtualdesktopisanapplianceifadevicefailswecanswapitoutandgettheuserbackupandrunningveryquicklyWecaneventieitinwith[VMwarevSphere]SiteRecoveryManagertoenablemoredynamicrecoverysoifweloseacallcenterinonelocationitsdataisprotectedandwecanstartupagaininanotherrdquo
mdashTomVanHarnSystemsSupportAdvisorAmwayregardingthesecurityanddisasterrecoverybenefitsofmovingfromphysicaldesktopstoVMwareViewvirtualdesktops
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
29
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Desktop Help Desk and SupportAsaresultofimplementingaVMwareView-baseddesktopstrategyyoucanexpecttoachievehigherlevelsofserviceforyourendusersandincreasetheperceivedlevelofserviceYoushouldalsobeabletotakeadvantageofthecentralizednatureofthearchitecturetoreducethemeantimetoresolutionofenduserhelpdeskissues
Current Challenges for Desktop Help Desk and SupportDesktopadministrationteamsstruggleconstantlytomeetestablishedservicelevelagreementsfordesktopendusersHelpdesksthatsupportdesktopusersfocusonminimizingthemeantimetoresolution(MTTR)whenauserrsquosdesktopfailsAlowerMTTRreducestheamountoftimethatendusersarenotbeingproductive
EndusersusuallypresentITwithaproblembutnotacauseCommonuserissuesincludeobsoletehardwarefaultyhardwareapplicationfailureslackofnetworkconnectivityandvirusesandmalwareOnlybycommunicatingwiththeenduseranddiscoveringthecausecanthedesktopadministratorsolvetheproblemMorecomplexproblemsmustbeescalatedtomoreexperienceddesktopadministratorswhichaddstothecostanddelay
ThedistributednatureofadesktopenvironmentaddsalevelofcomplexitytodesktopadministrationEndusersmaytelecommuteorworkinremoteofficesorbuildingswhichcanmakedesktoptroubleshootingmoredifficultandmorecostlySometimesdesktopadministratorsmusttraveltootherbuildingsorsites
Virtualization Impact on Desktop Help Desk and SupportBycentralizingthedesktopsinthedatacenterwithVMwareViewyoubringthedesktopsclosertothedesktopadministratorsThiseliminatesthechallengesofworkingwithdesktopsinbranchorremoteofficesInaViewenvironmentadministratorshavedirectaccesstoendusersrsquodesktopsviavCentersotheycanseewhatishappeningwithoutusingaremotemanagementtool
Searchingforacausetotheproblemcanbelimitedintimeifdiscoverytakesmorethanfiveminutesdesktopadministratorscansimplyprovisionanewdesktopfortheenduseranddeliveritoverthenetwork
ldquoOur department has lost 20percentofitsfundingandstaffinthepastyearByusingVMwareViewandHPMobileThinClientswersquovefoundamorecost-effectiveand efficient way to deliver computing resources to our studentsWersquorecontainingouroperatingcostswhilesupporting40percentmoremachinesThedesktopsrequirelesssupporttheteachers get a more reliable platformandthestudentsget a better educational experienceEverybodywinsrdquo
mdashJeremyWoods TechnologyPlanningCoordinatorOntario-MontclairSchoolDistrictOntarioCalifornia
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
30
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
ForarchitecturesthatincludethereplacementofendusersrsquoPCswiththinclientsorzeroclientssupportfortheseend-userdevicesisverysimpleInmanyinstancesendusersthemselvescaninstallandsetuptheirthinclientswithoutatechnicalsupportengineeronsiteIfahardwareproblemoccurstheendusercantrytofixtheproblembysimplyresettingthedeviceIfaresetdoesnotresolvetheissuethesupporttechniciancandeliverareplacementthinclientandtheuserisproductiveagainTypicalthinclientdeviceshaveafractionofthemovingpartsthatatraditionalPCorlaptophasThereforethemeantimebetweenfailures(MTBF)forthesedevicesisveryhighInthelongrunthesimplicityofthesedevicesleadstofewersupportcallsrelatedtohardwarefailure
Time Saved in Desktop Help Desk and Support with VMware View
TraditionalPhysicalPCImplementation
TimeSavedperUserperYearwithVMwareView
PercentReductionin LaborCosts
375 hours 217 hours 58 Calculatedfrom IDC figuresFromIDC figures
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
31
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
SummaryThetimesavedinthemanagementofuserdesktopsissignificantwithaVMwareViewvirtualdesktopimplementationTimesavedindesktopmanagementmeansthatyourITstaffcandevotethemselvestootherprojectsonyourIThorizon
AVMwareViewvirtualdesktopsolutionresolvesmanyoftheeconomicandusersatisfactionissuesofadesktopenvironmentAViewdeploymentsavesanaverageof7hoursoflaborperuserdesktopperyearoutof122hourslaborperuseronaphysicaldesktopperyearThisisa57decreaseinlaborcostswithaVMwareViewimplementationMultiplythe7hoursbyyournumberofusersandthetimeavailableforotherprojectsisaconvincingargumentforvirtualdesktops
Time Saved in Desktop Management with VMware View Virtual Desktops
Desktop Management Task Hours Saved per User per Year Percentage of Time Saved per User per Year
Desktophardwareandsoftwaredeployment 51 65
Useradministration 89 68
Applicationmanagement 141 54
Image management 126 59
Userprofilemanagement NotcalculatedbyIDC NotcalculatedbyIDC
Desktoppatchmanagement 50 65
Desktopdatasecurity 24 30
Desktopdisasterrecoveryanddatabackup NotcalculatedbyIDC NotcalculatedbyIDC
Desktophelpdeskandsupport 217 58
TOTAL time saved per user per year 698 hours 57Note ThistotalisaveryconservativeestimateoftimesavedwithVMwareViewItdoesnotincludethetimesavedwithViewPersonaManagementorvShieldEndpointantivirusprotection
IDChasnotyetstudiedthetimesavedwithViewPersonaManagementIDChasnotyetstudiedthetimebenefitsofvShieldEndpointforantivirusprotection
Inadditiontothelabor-savingbenefitsofdesktopvirtualizationViewdesktopvirtualizationsolutionisthefirststepinthejourneytothecloudByplacinguserdesktopsinthecloudalongwithThinAppvirtualizedapplicationsyouarepoisedtofillintheotherVMwaresolutionsforthepost-PCera
32
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Additional ResourcesQuantifying the Business Value of VMware ViewIDCwhitepaperMay2011
Desktop Total Cost of Ownership 2011 UpdateGartnerresearchnoteFebruary2011
10 Reasons to Modernize the DesktopCIOCustomSolutionsGroupwhitepaper
The Total Economic Impact of VMware ThinAppForresterResearchstudySeptember2010
VMware View documentation
View Technical Resources Decide Design Deploy
33
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
VMware Inc 3401 Hillview Avenue Palo Alto CA 94304 USA Tel 877-486-9273 Fax 650-427-5001 wwwvmwarecomCopyright copy 2012 VMware Inc All rights reserved This product is protected by US and international copyright and intellectual property laws VMware products are covered by one or more patents listed athttpwwwvmwarecomgopatents VMware is a registered trademark or trademark of VMware Inc in the United States andor other jurisdictions All other marks and names mentioned herein may be trademarks of their respective companies Item No VMW-IG-BUSINESSCASE-USLET-20120302-WEB
About the Authors and ContributorsTinadeBenedictiswrotethecurrentversionofthispaperTinaisatechnicalmarketingmanagerintheEndUserComputinggroupatVMwareShewritespapersonVMwareViewThinAppandotherenterprisedesktopproducts
SpecialthankstoRidwanHuqandBrianGammageforcontributionstothisversionofthepaper
TheauthorsoftheoriginalversionofthiswhitepaperwereJosephHorseyandAnjanSrinivasJosephHorseyiscurrentlyamanager ofsystemsengineeringforVMwareandhasvastexperiencearchitectingandsellingdesktopandservermanagementsolutions AnjanSrinivaswasformerlyagroupproductmarketingmanagerfordesktopproductsatVMware
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5BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
ThefirststepinthejourneytothecloudistointegrateVMwareViewandThinAppintoyourdatacenterViewisthebrokerbetweenendusersandthecloudofdesktopsapplicationsanddata
Figure 2 TheFirstStepintheEndUserComputingJourneytotheCloud
Why Choose VMware View Are You Considering Virtual Desktops
View Broker
View
ThinApp
Video VMware View 50 and End-User ComputingChrisYoungformerVice-PresidentandGeneralManagerEndUserComputingVMwarediscusseshowthenewversionofVMwareViewmeetstheneedsofITandendusers
6BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
Why Choose VMware ViewVMwarersquosjourneytothecloudforEndUserComputingsatisfiestheneedsofbothITand end users
bullITisconcernedwithsecuritycomplianceandefficiencyofthedesktopandneedstomanageandsetpoliciesforusersapplicationsanddata
bullEndusersinlocalandremoteofficesandworkingfromhomeorwhiletravelingrequireaccessto their data and applications from a large variety of mobile devices
Builtontheindustry-leadingvirtualizationplatformVMwarevSpheretradeVMware View enables youtodelivervirtualdesktopstoanydevicewithallthebenefitsofcentralizedenterprisedesktopmanagementYoucandeploydesktopinstancesrapidlyfromsecuredatacenterstofacilitatehighavailabilityanddisasterrecoveryprotecttheintegrityofenterpriseinformationandremovedatafromlocaldevicesthataresusceptibletotheftorloss
The key benefits of VMware Viewtokeepinmindare
bullThepoweroftheunderlyingVMwareinfrastructurevSpherewithallofitsfunctionality
bullEaseofsetupandmanagementonemanagementconsole
bullPCoIPremotedesktopprotocoloptimizedoutoftheboxtogiveyouhighperformanceoveraLANorWANwithautomaticadjustmenttonetworkspeedandlatency
bullIntegrateduserprofilemanagementsystem(ViewPersonaManagement)
bullApplicationvirtualizationsoftware(ThinApp)
bullOffloadingofantivirusprotectiontoavirtualappliance(vShieldEndpoint)
bullManagementoflinked-clonedesktopimages(ViewComposer)
bullAccesstoViewdesktopsfromallpopularmobiledevicesWindowsandMaclaptopsAndroidtabletsandiPads
ByincludingVMwarersquosapplicationvirtualizationsoftwareThinAppwithyourViewimplementationyounotonlyeliminatetypicalapplicationcompatibilityissuesbutalsodeliveramorereliablecomputingenvironmentAsanaddedbonusViewandThinApparecompatiblewithyourexistingautomateddistributiontechnologiesforapplicationandpatchdeployment
ldquoUnderstandingthatourclinical delivery teams are one of the most mobile setofusersIknewwehadtolookoutsidethetraditionaldesktopdeliverymethodHavingtheabilityforyourdesktopto securely follow you anywherewhileprovidinganuncompromiseddesktopexperiencewasacrucialrequirementinmakingthedecisiontogowithVMwareViewWhencostsavingisanoutcomethatmakesmydecisioneveneasierrdquo
ndashTrevorDerkatzCIO PrairieNorthHealthRegionSaskatchewanCanada
Why Choose VMware View Are You Considering Virtual Desktops
7BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
Are You Considering Virtual DesktopsThispaperisforbusinessdecision-makerswhoarecurrentlyconsideringavirtualdesktopimplementationsotheycancontinuetheirjourneytothecloudThefocusisontimeyoucansaveindesktopadministrationbydeployingaVMwareViewsolutionStafftimesavedindesktopmanagementcanbeappliedtootherprojectsonyourroadmap
WhenistherighttimetotakethevirtualdesktopstepManyorganizationsfindthatinsteadofrefreshingobsoletephysicalcomputerswithnewdesktopcomputerstheycaninsteaddivertfundstoavirtualdesktopimplementationLegacyhardwarecanberepurposedasclientdevicesoryoucanpurchaselessexpensivethinclientsTheremainingfundscanbedevotedtothevirtualdesktopimplementation
The Numbers
Return on investment IDC(Table2)founda367medianfive-yearreturnoninvestment(ROI)withaVMwareViewimplementationThepaybackperiodthepointatwhichdollarsinvestedwereequaltodollarssavedwas561monthsfollowingdeployment
Cost of infrastructure and laborThecostofinfrastructureandlaborforaVMwareViewimplementationis50ofthecostforaphysicalPCimplementation(IDCFigure3)(Thisistheaveragecostoverafive-yearperiodandincludesuserdeviceshardwareandsoftwareinfrastructureandlabor)
Labor costsWiththeinfrastructurecostseliminatedfromtheequationlaborcostsarereducedbyapproximately57peruserperyearwithaVMwareViewvirtualdesktopimplementationcomparedtophysicaldesktops(IDCTable1)Thispaperfocuseson thelaborsavedwithaVMwareViewimplementation
Video Seattle UniversitySeattleUniversitymovedtoaVMwareViewvirtualdesktopsolutioninsteadofreplacingobsoletephysicaldesktopcomputersTheITdepartmentrepurposedlegacyhardwareasViewClientsInadditiontheyprovidedstudentswiththeabilitytoaccesstheirdataandapplicationsfromtheirowndevicesfromwherevertheyare
ldquoWewantedtofindasolutionthatdidnrsquotrequireustostayonthatthree-yearrefreshcycletokeepupwithstudent technologies and student application needshellipwewereabletotakeallofthe money that we would use fordesktopsandapplythemtowardsaserverandVMwareViewinfrastructureWewereable to continue using our old hardware and really prolong thelifeofthathardwarerdquo
ndashMattByersSystemsAdministratorSunGardHigherEducationatSeattleUniversitySeattleWashington
Why Choose VMware View Are You Considering Virtual Desktops
8BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
ThisdiscussionoutlinesthechallengesincurrentdesktopmanagementprocessesandthendescribeshowaViewimplementationcanchangetheseprocessesandsavetimeTheserecommendationsarebasedonVMwarebestpracticesandontheexperiencesinsuccessfulcustomerdeploymentsofView
WewillfrequentlyreferinthispapertoastudycarriedoutbyIDCQuantifying the Business Value of VMware ViewThisstudyfocusedonasetofVMwareViewcustomerswhohavereapedthefinancialbenefitsofaViewvirtualdesktopimplementation
TotalhoursspentperdesktopinatraditionalPCimplementationwerecalculatedfromIDCfiguresgiveninTable1oftheMay2011versionofQuantifying the Business Value of VMware ViewThefiguresusedinthecalculationswere1)laborhourssavedwithViewand2)thepercentreductioninlaborrequiredforViewascomparedtoatraditionalPCinfrastructureRelatedrowsintheIDCtablewerecombinedtoresultinthelargercategoriesdiscussedinthispaper
ldquoWithVMwareViewIcanhonestly say that there are months that go by where I donrsquothavetothinkabouttheinfrastructure because it justworksThescalabilityand the performance are reallythereandIamverygrateful not to have to worryaboutitrdquo
mdashChrisHouseSeniorNetworkAnalystMetroHealthMichigan
Video Improving the Physician Experience Through Desktop Virtualization Metro HealthMetroHealthinMichiganimplementedaVMwareViewsolutiondeliveredinpartnershipwithOpenSystemsTechnologiesThevideoshowcasesthemobileenduserexperienceof DrBradleyJCleggDOMetroHealthHospital
Why Choose VMware View Are You Considering Virtual Desktops
9BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
Managing Traditional Personal ComputersAlthoughthecapitalexpenditurerequiredfortraditionalpersonalcomputersandstoragehasdecreasedovertimetheoperationalcostofmanagingindividualphysicaldesktopcomputershasincreasedbecauseofrisinglaborcostsandtheescalatingcomplexityofdesktopmaintenancetasksTheoperationalcostofpersonalcomputingisthemostsensitiveareaofexpendituresforITdepartmentsandthisisalsotheareawhereaVMwareViewvirtualdesktopimplementationcanreducethetotalcostofownership
The repeating stages of a personal computerlifecycleasillustratedare
bullProcure
bullImage
bullTest
bullDeploy
bullSecure
bullRetire
ThemanagementofthephysicalPClifecycleconsumesagreatdealoftimeforITdepartmentsAVMwareViewvirtualdesktopsolutioncanshortcutandeveneliminatesomeofthisdesktopmanagementandtherebyreducetheoperationalcostsofdesktopsWithavirtualdesktopsolutiontheamountoftimesavedperdesktopismultipliedbyhundredsorthousandsofusers
Figure 3ManagingthePersonalComputerLifecycleStages
Manage PCs
Deploy
ImageRetire
TestSecure
Procure
10
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
The Advantages of Virtual DesktopsWewilldiscusseachofthefollowingdesktopmanagementactivitieswithregardtothecostchallengesandhowaVMwareViewvirtualdesktopsolutioncanrelievethosecosts
bullDesktophardwareandsoftwaredeployment
bullUseradministration
bullImageandapplicationmanagement
bullDesktoppatchmanagement
bullDesktopdatasecurity
bullDesktopdisasterrecoveryanddatabackup
bullDesktophelpdeskandsupport
11
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Desktop Hardware and Software DeploymentMostenterpriseshaveaheterogeneousdesktopcomputinglandscapewithamixofdifferenthardwaretypesperipheraldevicesdriversscreenresolutionsapplicationsandapplicationversionsAsingleITorganizationtypicallysupportstheconfigurationandrolloutofhardwareandsoftwareinthismixedenvironment
Current Challenges of Desktop Hardware and Software DeploymentDeployingadesktopcomputertoeachuserinvolvesorderingreceivingtaggingandcheckingthecomputerandthenconfiguringapplicationsandcorporatesettingsTestingandsecuringthedesktopcomputeraddtothedeploymenttimeAftertheuserreceivesthedesktopcomputermoretimeisspentininitialsetupandsupportuntilthenewcomputerisfullyproductivefortheuser
Virtualization Impact on Desktop Hardware and Software DeploymentThetimedifferencebetweenconfiguringanddeployingaphysicaldesktopanddeployingavirtualdesktoptoauserissignificantForexamplewithViewitcantakeonlyeightminutestodeployaViewvirtualdesktoptoauserTheprocessofcopyingavirtualimageandassigningittoauserismuchfasterandmorefoolproofthansettingupanindividualphysicaldesktopInadditionyoucanrepurposelegacyhardwaretoaccessthevirtualdesktopimageThisextendstheusefullifeofthehardwarereducestheinitialcostofdesktopvirtualizationandresultsinauserdevicethatissimplertomaintainthanaphysicaldesktop
Provisioning The process of providing users with access to dataandtechnologyresources
ndash Webopediacom 14February2012
ldquoWithViewComposerwecancreatenewdesktopsontheflyIfwehaveaWyseterminalreadytogoittakesusabout15minutestocreateanewdesktopwhereasbeforeitwastakingustwotothreehourstoloadadesktopimageThatmakesITmuchmoreresponsive to the overall needsoftheorganizationrdquo
mdashJohnMehargDirectorofHealthInformationTechnologyNormanRegionalHealthSystemOklahoma
Time Saved in Deploying a Desktop to a User with VMware View
TraditionalPhysicalPCImplementation
TimeSavedperUserperYearwithVMwareView
PercentReductionin LaborCosts
78 hours 51 hours 65
CalculatedfromIDCfiguresFromIDC figures
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
12
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
User AdministrationMaintainingandmanaginguserprofilesandloginstakesagooddealofITmanagementtimeThetimesavingswithvirtualdesktopsissignificant
Current Challenges of User AdministrationUsersjoinanorganizationchangeroleschangeuseraccountdataandleavetheorganizationUseradministrationondesktopsinvolvescreatinguseraccountsandchanginguseraccountstoaccommodateofficemovesdepartmentaltransfersanddeparturesfromtheorganizationMaintainingpolicieswithinActiveDirectoryforapplicationentitlementaddstothecomplexityofuseradministrationTheITgrouphasaconstantflowofworktomaintainuseraccountsonphysicaldesktops
Virtualization Impact on User AdministrationUseradministrationissimplifiedwithaViewdeploymentViewprovidesaneasy-to-useadministrativeinterfacetoassigndesktopstoActiveDirectoryusersInadditiondesktopadministratorsdonotneedtophysicallyvisitthedesktoptheycansimplychangeparametersofdesktopassignmentfromthedatacenter
Time Saved in User Account Administration with VMware View
TraditionalPhysicalPCImplementation
TimeSavedperUserperYearwithVMwareView
PercentReductionin LaborCosts
131 hours 89 hours 68
ldquoWhatprobablyusedtotakeustwotothreeweeksfromprocurement to provisioning ofasystemnowwecandoinfivetotenminutesItusedtotakeusprobablyanhourortwotocustomizeandtailorforanassociateNowwecandothataswellinjustseveralminutesrdquo
mdashShaneMartinezDirectorofGlobalInfrastructureADPDealerServicesIllinois
CalculatedfromIDCfiguresFrom IDCfigures
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
13
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Image and Application ManagementAsnewversionsofapplicationsanddesktopoperatingsystemsarereleasedyouneedtohaveanefficientwaytoupdateendusersrsquodesktopenvironmentsYouneedtoachievethiswhileminimizingenduserdowntimeandmitigatinganypotentialuserdataloss
Current Challenges for Image and Application ManagementDesktopimagesconfiguredforendusersarenotusuallytailoredforspecificuserrolesInadditiontheapplicationsintheseimagesaretightlycoupledwiththeoperatingsystemItisverydifficulttomanagejustoneapplicationortomaintaintheoperatingsystemwithoutaffectingsomeothercomponentoftheinstalledsoftwaresometimesnegativelyTheneedtostandardizemanagementofphysicaldesktopscanresultinaldquoone-size-fits-allrdquoapproachwhereacommonimageisusedtosupportmultiplejobrolesTheresultisthatmostusershaveamorecompleximageandmoreapplicationsthantheyneed
ImagesalsomustincludecompatibledesktopandlaptophardwaredriversToensurecompatibilityorganizationstendtoengineerandcertifydesktopimagesforeachoftheirdesktophardwaretypesBecausemostorganizationsrefreshtheirdesktophardwareeverythreetofiveyearsthenumberofnewimagesthattheymightneedtodevelopcangrowveryquicklyTheoperationalcostsofdesktopimagingandreimagingaresignificantwhichfurtherdrivestheldquoone-size-fits-allrdquoapproach
YoufaceasimilarchallengewhenyouneedtomigratetoanewerdesktopoperatingsystemManyorganizationsaremigratingtotheWindows7operatingsystemThemigrationfromWindowsXPtoWindows7inaphysicalenvironmentistime-consumingandexpensive
TheprocessesofupgradingandmigratingoperatingsystemsaswellaspackagingtestingandprovisioningapplicationscanburdenanorganizationsomuchthattheyremainyearsbehindtheavailabletechnologyInadditionenduserscanbetiedtodevicesandimagesthatmaybeobsoletefortheirjobroles
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
14
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Virtualization Impact on Image and Application ManagementWhenyouimplementaremotedesktopstrategybasedonVMwareViewyoucandecouplethevariouslayersthatmakeupadesktopimageandmanageeachofthesedesktoplayersindependentlyThisallowsyoutousemoreefficientmanagementprocessesandminimizestheimpactachangeatonelayerhasontheotherlayersandultimatelyonendusers
Thelayersofavirtualdesktopare
bullOperatingsystem
bullApplications
bullUserdataanduserpersona
To manage the operating system layer of the desktop imageVMwareViewprovidesthechoicebetweennonpersistentandpersistentdesktopsViewComposerisanoptiontomanagelinked-clonedesktops
To manage applicationsthebestchoiceistovirtualizeasmanyapplicationsaspossiblewithVMwareThinAppandtoplacethosevirtualapplicationpackagesontheVMwareViewbaseimages
To manage the user data and user personayoucanuseViewPersonaManagement
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
ldquoRightnowwersquovegotover1700desktopsandlaptopsout around the college with differentimagesonthemWithVMwareViewwecanhaveonelsquogoldenimagersquoinstead of having to manage 30to40differentimagesmdashandthatmakesturnaroundtime for updates on drivers andsoftwaremuchquickerrdquo
mdashDaveHunterAssociateDirector ITServicesRedDeerCollege RedDeerAlbertaCanada
15
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Application Virtualization with ThinAppTofurthersimplifydesktopmanagementyoucanvirtualizetheapplicationlayerwithVMwareThinAppThinAppvirtualapplicationpackagesseparatetheapplicationfromtheoperatingsystemlayerbyencapsulatingavirtualoperatingsystemwithintheThinApppackageAThinApppackageisnotinstalledintheoperatingsystembutinsteadplacedonthedesktopasanisolatedexecutableAsaresultThinAppapplicationpackagesdonotconflictwitheachotherinwaysthatnativeapplicationscan
AJuly 2010 Forrester Research report on the economic impact of ThinApp application virtualizationpresentsacasestudyofaThinAppimplementationwitharisk-adjustedpaybackperiodofoneyearandareturnoninvestmentof185overfouryearsThecustomerinthecasestudycitedthefollowingeconomicbenefits
bullFasterapplicationpackaging
bullDecreasedoreliminatedregressiontesting
bullFasterapplicationandupdatedeployment
bullReductioninoreliminationofleveloneandleveltwohelpdeskcalls
bullIncreaseduserproductivity
YoucantakeoneoftwoapproachestodistributingThinAppexecutablestousers
bullStreaming executionmodewheretheuserlaunchestheThinAppvirtualizedapplicationfromadesktopshortcutBlocksofapplicationdataarestreamedfromacentralfileshareintomemoryonthedesktopforlocalexecutionThereisnodiskfootprintonthedesktopforthevirtualizedapplication
bullDeployedexecutionmodewheretheuserrunstheThinAppvirtualizedapplicationfromacopyoftheThinAppexecutableplacedonthedesktop
Youchoosestreamingordeployedexecutionmodebasedontheneedsofyourusersandthespeedandlatencyoftheusersrsquonetworkconnections
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
ldquoOnce an application has beenvirtualizedwithVMwareThinAppitrsquosveryverypredictableWeknowwecanbeconfidentthatwewillnothavetogobacklaterandfixthingsrdquo
mdashDewandNeely Tier3SupportManager IndianaOfficeofTechnologyIndianastategovernmentIndianapolisIndiana Indiana Office of Technology Drives Cost-Effective Application Management with VMware ThinApp
16
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
InaViewenvironmentyoucreateacentralfileshareorThinAppRepositorytostoreyourThinAppvirtualizedapplicationsFigure3showstheThinAppRepositoryconnectedtoViewComposerYoucancopyThinApppackagesfromtherepositorytotheparentimagesothateachlinkedclonehasthevirtualizedapplicationsonthedesktoporeachlinkedclonecanhavedesktopshortcutstoruntheapplicationsinstreamingmodefromtherepository
VM
VM
VM
VM
LinkedClones
VM
VM
VM
VM
LinkedClones
VM
VM
VM
VM
LinkedClones
OS
DATA
ThinApp Virtual
App
Shortcut to
ThinApp Virtual App
ThinApp VirtualizedApplication Repository
ParentImage 1
ParentImage 3
ParentImage 2
VMware View Composer
VMware View Composer
VMware View Composer
Figure 4ViewComposerAddsThinAppPackagestoDesktops
TheidealinaVMwareViewimplementationistohaveasmanyofyourapplicationsaspossiblevirtualizedwithThinAppYoucaneasilymixldquonativerdquoWindowsapplicationswithThinAppvirtualizedapplicationsontheViewdesktopFortunatelyThinAppapplicationscanbemanagedthroughthesametoolsandprocessesasyournativeWindowsapplicationsandyoucantakeadvantageoftheefficiencyofyourcurrentapplicationmanagementsystem
ByvirtualizingapplicationsyoualsogainadynamicmechanismtorolloutneworpatchedversionsofanapplicationForstreamedapplicationsyousubstitutetheupdatedpackagefortheoriginalontheThinAppRepositoryForapplicationsresidingontheparentimagesyoucanusetheThinAppAppSyncfeatureandplaceanupdatedapplicationonanupdateserverinthedatacenterandusersautomaticallydownloadthenewversionoftheapplication
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
17
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
VMwareThinAppisespeciallysuitedtomigratingapplicationstoanewversionoftheWindowsoperatingsystemsuchasWindows7orlaterYourVMwareViewWindows7desktopscanincludeThinApppackagesoflegacyapplicationsIfanapplicationissupportedonthelaterversionoftheoperatingsystemyoucanvirtualizethelegacyapplicationandrunitonaWindows7desktopInadditionwithThinAppyoucanvirtualizeInternetExplorer6alongwithalegacyapplicationthatrunsonlyonIE6andrunthatvirtualizedapplicationonWindows7ThenativelyinstalledInternetExplorerbrowserrunsalongsidethevirtualizedIE6browseronaWindows7desktop
Customersinthe IDCstudysaidthatthecentralizedpackagingtestingprovisioningandupdatingofapplicationsinaVMwareViewimplementationwasthereasonforthecostsavingsinapplicationsupportThesebenefitsaremagnifiedwhendesktopapplicationsarevirtualizedwithThinApp
Time Saved in Managing Applications on the Desktop with VMware View
TraditionalPhysicalPCImplementation
TimeSavedperUserperYearwithVMwareView
PercentReductionin LaborCosts
262 hours 141 hours 54 Calculatedfrom IDCfiguresFromIDC figures
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
ldquoVMwareThinApphashelpeduskeepourlegacyapplications functioning and move forward with new technologiesevenwhenwe are faced by budget constraintsrdquo
mdashPaulBaltzell DeputyCIODeliveryServicesIndianaOfficeofTechnologyIndianastategovernmentIndianapolisIndiana
18
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Rolling Out New Base Images of Operating Systems and ApplicationsVMwareViewprovidestheoptionsofnonpersistent(stateless)andpersistent(stateful)desktopsaswellasViewComposertomanagelinkedclonesTheViewimagemanagementsystemprovidesoptionstomeetyourorganizationrsquosneeds
IfyouaremigratingtoanewoperatingsystemversionsuchasWindows7orlateryoucanuseViewComposerandtheRecomposefunctionforamuchsimplertransitionYoucanbuildthenewdesktopimagetoincludevirtualizedapplicationstoseparatetheapplicationsfromtheoperatingsystem
VMwareViewdesktopsbasedonmasterimagesstoredinthedatacentercanbeeasilydistributedtoremoteorbranchofficeswithouttheneedfordesktopadministratorstotravel
View customers in the IDCstudysaidthatthereductioninthenumberofimagesplusthefastertimetochangeeachimagewereinstrumentalinreducingtheoperationalcostsofimaginginaViewenvironmentForexampleoneViewenterpriseuserintheIDCstudyfoundthatadesktopreimagetook5minuteswithViewbut120minuteswiththetraditionalimagingapproach
Time Saved in Desktop Imaging with VMware View
TraditionalPhysicalPCImplementation
TimeSavedperUserPerYearwithVMwareView
PercentReductionin LaborCosts
213 hours 126 hours 59 CalculatedfromIDCfiguresFromIDCfigures
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
ldquoWithVMwarethereisalot of cost savings that peopleoverlookOneofthebiggest things that I can sayaboutVMwareanditrsquosjustflabbergastingisthatitusedtotaketwotechniciansthree to four days to set up alabof40thickmachinesandnowittakesonetechnicianthreehoursSoftwareupgradesornewinstallations can be pushed outintwohoursasopposedto eight hours for a lab of 100machinesrdquo
mdashGeorgesKhairallah NetworkSpecialist ChinoValleyUnifiedSchoolDistrictChinoCalifornia
19
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
User Data and User Persona in a View EnvironmentVMwareprovidesuserdataandpersonamanagementwithViewPersonaManagementWithPersonaManagementyoucanstorepersistentuserprofileinformationanduserdatainaseparatelocationfromthedesktopimageandoptimizeperformancebytakingadvantageoftheaccessandupdatealgorithmsofViewPersonaManagement
PersonaManagementdownloadsuserprofileinformationonanas-neededbasisthusavoidingloginbottlenecksInadditionupdatestouserdataandtheuserpersonaareuploadedonanintermittentbasistothepersonarepositorywhichavoidsalogoutbottleneckFormoreinformationonimplementingViewPersonaManagementseetheVMware View Persona Management Deployment Guide
ViewPersonaManagementwasnotinplacewhen IDCdidtheirstudysowehavenofiguresyetforthesavingsinlabortimewithViewPersonaManagement
Video ADP Dealer Services IllinoisADPDealerServicesadivisionof ADP(AutomaticDataProcessing)offershumanresourcepayrolltax andbenefitsadministrationtoautomobiledealershipsInthisvideo BillNaughtonChiefInformationOfficerandShaneMartinezDirectorofGlobalInfrastructurediscusstheirVMwareViewimplementationViewdesktopsareusedinremotelocationsonmobiledevicesandincall centersbysoftwaredevelopersandendusers
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
20
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Desktop Patch ManagementTodayrsquostraditionalpatchmanagementprocessesandsolutionsposemanychallengesAlargeproportionofadesktopadministratorrsquostimeisspenttestinganddistributingpatchesandtroubleshootingpatchdistributionissues
Current Challenges for Desktop Patch ManagementBothoperatingsystemsandapplicationsneedtobepatchedtokeepupwithsecurityenhancementsbugfixesandmoreThebasicprocessworkflowthatmostorganizationsfolloworattempttofollowwhentheyimplementpatchmanagementisthefollowing
ManagePatches
Prioritize
Plan
Remediate
TestReport
Assure
Audit
Assess
Figure 5ManagingthePatchMaintenanceStages
ThisrepeatingprocessofAssessPrioritizePlanRemediateTestReportAssureandAuditcanbecomplexandsubjecttomanychallengeswhichreducestheeffectivenessofthepatchmanagementprocessThenumberofvulnerabilitiesthathackersexploiteachyearincreasesataratethatistoofastforITadministratorstoremedyAsthenumberofnecessarypatchesincreasesthetimeneededtopatchalldesktopsystemsinanorganizationexpandsandbythetimeonepatchorsetofpatchesisrolledoutothervulnerabilitiesareexposedwhichalsoneedtobepatched
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
21
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
ThedistributednatureofdesktopandlaptopcomputershasmadecentrallymanagedsoftwaredistributionmechanismsanimportantpartoftheITinfrastructureinmanyorganizationsUsuallythesesolutionsarehighlydistributedinnatureandcomplextomanageandmaintainTheyalsodonotguaranteesuccessfuldistributionbecausetheyrelyonclient-sideagentswhichmustberunningandonthenetworktoreceiveanyupdatesThemoredistributedthedesktopenvironmentthemorecomplexpatchmanagementisandthelowerthefirst-passsuccessratioIfyouneedtodeliverpatchesandservicepackstodesktopsatremotebranchesorregionalofficeswherenetworkconnectivityislimitedyoucanencounterconnectivityissuesanditwilltakemuchlongertodeploytheupdatesSomeusersystemsneverreceivepatchesbecauseofinfrequentconnectiontothenetwork
AnotherkeychallengeintheconventionalpatchmanagementprocessisvalidatingpatchestoassurethatapplyingapatchwillnothaveanegativeimpactonanenduserrsquosPCorotherapplicationsThisprocessistime-consumingandsubjecttofailureAfterPCsaredeployedtouserstheyaresubjecttosignificantconfigurationdriftThisconfigurationdriftcanbeattributedtouser-initiatedhardwarereplacementshardwareupgradesorapplicationinstallationsthatvaryfromthecorecorporateimageThuscertifyingapatchagainstyourorganizationrsquosbaseimagedoesnotensurethatitworksonallusersrsquocomputersApatchorservicepackyoudistributemaycauseproblemsonsomecomputersandnotonothersItisthenverydifficulttoreverttothelastknowncleanstateoftheuserrsquosdesktopandtobackoutthechanges
WithallofthesecomplexitiesitcantakeaverylongtimetopatchallofthecomputersinyourorganizationThedelaysmakeitdifficulttomaintainadequateenterprisesecurityandthecostofremediatingthegapsinsecurityissignificantThetraditionalpatchmanagementprocessinvolveshighITlaborcostsandnotableuserdowntimeandinconvenience
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
22
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Virtualization Impact on Desktop Patch ManagementImplementingavirtualdesktopsolutiondoesnoteliminatetheneedforsolidprocessesandorganizationalresourcestomanagepatchingandothersecurityissuesHoweveryoucanmakethepatchingprocessmoreefficientbyusingthetoolsthataViewsolutionprovidesInatypicalViewenvironmentupdatesyouapplytoasingleparentvirtualmachineinstanceautomaticallyaffectmultipleend-userdesktopsAsaresultyouspendlesstimepatchingandcanupdatemoreend-userdesktopsonthefirstpass
ViewComposeroffersenhancedimagemanagementinaViewenvironmentAsshowninFigure6theViewComposertechnologyenablesyoutocreateacatalogofdesktoptypestomeettheneedsofparticularcategoriesofusersYoucreateaparentvirtualmachineimageforeachdesktoptypeandViewComposerprovisionsadesktoptoeachenduserbycreatingalinkedclonebasedontheappropriateparentimage
VM
VM
VM
VM
ParentImage 1
LinkedClones
VM
VM
VM
VM
ParentImage 3
VMware View Composer
VMware View Composer
VMware View Composer
LinkedClones
VM
VM
VM
VM
ParentImage 2
LinkedClones
OS
APP
DATA
Figure 6End-UserLinked-CloneDesktopsBasedonParentImages
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
23
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Viewcreatestheoperatingsystemdisksfortheseend-userdesktopsaslinkedclonesoftheparentvirtualmachineInitiallythedesktopsreaddatafromtheparentdiskWhenadesktopwritesdataViewsavesitinstorageonapersistentdiskthatisuniquetothatdesktopFuturereadscomefromthedesktoprsquospersistentdiskorfromtherebuiltdesktopimageasappropriate
ViewComposergivesyoumanagementfunctionsfortheselinked-clonedesktopsincludingRefreshRecomposeandRebalance
bullRefresh TheRefreshoperationallowsyoutorevertalinkedclonedesktoptoitsoriginaldeploymentstate
bullRecomposeTheRecomposefunctionallowsyoutomigrateanenduserfromonedesktoptoanothermaintainingtheuserrsquospersistentdiskandmakingtheuserdataavailabletotheuserfromthenewdesktop
bullRebalanceTheRebalancefeatureisawaytomovevirtualdesktopsfromonestoragearrayLUNtoanotherinordertobalancethediskusageload
FormoreinformationonRefreshRecomposeandRebalanceseetheVMware View Administration guide
YoucanusetheRecomposefunctiontostreamlinepatchingandmaketheprocessmoreefficientRatherthanmanagingapatchingprocessforeachindividualdesktopyoucanpatchtheparentdesktopandusetheRecomposefunctiontodistributethatpatchautomaticallytoendusersrsquodesktops
YoumanagealloftheseparentimagesdirectlyBecauseparentimagesareinthedatacenteryouavoidtheproblemsthatthetraditionalpatchingprocessencounterssuchasnetworklatencyandbandwidthissuesandissueswithdesktopsandlaptopsbeingonthenetworkatthetimeoftheremediationThecentralizednatureofthevirtualdesktopsensuresthattheseparentimagesarealwaysatthelatestpatchlevel
YoucanleverageyourexistinginvestmentinautomateddistributiontechnologiestopatchthemasterimagesinaViewimplementationThiswayyourcurrentstandardizedoperationsarenotaffectedAnotherapproachyoucantakeistousevCenterUpdateManagerasthepatchmechanismfortheparentimagesUsingUpdateManageryoucancreatedifferentpatchbaselinesforeachcategoryofdesktopThisapproachallowsyoutoassigntheappropriatelevelofpatchingprioritytocategoriesofdesktopsbasedonhowcriticalthedesktopsaretoyourbusinessratherthanwiththetraditionalbroadcastapproach
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
Video Blue Cross Blue Shield of Kansas City MissouriThisvideohighlightssomeofthebenefitsofaVMwareViewsolutionthepowerspaceandcostsavingsdisasterrecoveryandViewClientsonmobiledevicessuch asiPads
24
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
AfteryouupdatetheparentimagesandvalidatethepatchesoneadministratorcanrunascheduledRecomposeoperationforalloftheindividualdesktopinstancesyouhavedeployedYoucanschedulethisRecomposeoperationoutsidebusinesshourstominimizeanyimpactonendusersrsquoproductivityBecausethedesktopsallresideinthedatacenteryouavoidtheproblemofsystemsremainingunpatchedbecauseparticulardesktopsarepoweredoffornotonthenetworkAlsobecauseyouhavearollbackpointfortheparentimagesifyoudiscoveracompatibilityissueafterdeployingthenewdesktopinstancesyoucantriggerarevertRecomposeoperationondemandtoreturnuserstotheirlastknowngooddesktop
YoucanscheduleRecomposeoperationsorexecutethemonaccessforcingusersoffoftheirdesktopsintheeventthatyouneedtoapplyacriticalpatchimmediately
Customersinthe IDCstudystatedthatthelocked-downimageofWindowsonthedesktopmadepatchingmucheasier
Time Saved in Patch Management with VMware View
TraditionalPhysicalPCImplementation
TimeSavedperUserperYearwithVMwareView
PercentReductionin LaborCosts
77 hours 50 hours 65 Calculatedfrom IDCfiguresFromIDCfigures
Inadditionwehavealreadymentionedtheease of updating applications with VMware ThinAppEitherwithcopiesoftheThinApppackagesontheViewbaseimagesorwithdesktopshortcutstovirtualizedapplicationsstoredontheThinAppRepositoryThinAppprovidesameansofupdatingapplicationsautomaticallywithoutinterruptiontoapplicationuseEitherwayupdatedversionsofapplicationsarecentralizedandyoucanenforceusermigrationtotheupdatedversions
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
25
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Desktop Data SecurityAsfrequentnewsreportsattestlostlaptopcomputersandcompromiseddesktopPCscanendangersensitivecorporateorpersonaldataalltooeasilyWiththeever-increasingmobilityofdesktopenvironmentsandahigherpercentageofusersworkingonlaptopsdatasecurityattheendpointisbecominganincreasingconcernBothunauthorizedaccesstodatainthedatacenteranddatalossthroughtheftorlossofthedesktopdevicemustbeprevented
Current Challenges with Desktop Data SecurityTopreventunauthorizedaccesstodatacenterdatathroughlaptopssomeorganizationsimplementdisk-basedencryptionsolutionsthatcanbecostlyanddifficulttoscale
AlsowithanincreasinglymobileandremoteworkforcelaptopsandotherdevicesareeasilylostorstolenEmployeesmayalsocopydatatoUSBflashdrivesandremovedatafromthecompanysiteUSBflashdrivescanalsointroduceviruseswhichcancorruptdata
Ifasecuritybreachorleakoccursinanorganizationtheproductivitylostandthecosttofixthebreacharesignificant
Virtualization Impact on Desktop Data SecurityTheimmediateimprovementthatavirtualdesktopsolutionoffersfordatasecurityisthatyoustorealldatainvirtualmachinesthatarehostedinyourcorporatedatacenterYouprotectaccesstothisdatabydatacenter-levelsecuritymechanismssuchasfirewallsDMZswebproxiesandVPNsWhenusershavethinclientsattheirdeskstheynolongerstoredatalocallyITcanmeetexpectationsaboutsecurityandcompliancewithregulations
AnotherbenefitofreplacingthedevicesatusersrsquodeskswiththinclientsistheabilitytobeveryselectivewiththetypesofUSBdevicesthatyouallowtoconnecttothesecurevirtualdesktopenvironmentYougaintheabilitytopreventusersfromconnectingUSBflashdrivesiPodsiPhonesorotherUSB-basedpersonaldevicestotheirdesktopstherebyreducingtheopportunityfordataleaksByrestrictinguseofUSBdevicesyoucanalsomitigateconcernsabouttheintroductionofmalicioussoftware
ForuserswhoarenotalwaysconnectedtothecorporatenetworkVMwareViewincludesafeaturecalledViewwithLocalModeLocalModeallowsenduserstocheckouttheirdesktopsmdashincludingapplicationsanddatamdashfromthedatacentertotheirlocaldevicesThisinstanceofauserrsquosdesktopisencryptedIftheuserlosesthelaptopcomputerorthelaptopisstolenthedataonthemissingdeviceisencryptedandhasaremote-erasesettingthatdisablesitifitdoesnotcommunicatetothecorporatenetworkwithinaspecifiedamountoftime
YoualsohavetheoptionofincludingVMwarevShieldEndpointinyourViewdeploymenttomanageantivirusscanningThevShieldEndpointproducthandlesantivirusscanningofViewdesktopsfromacentralizedvirtualapplianceSeetheVMwarewebsiteformoreinformation about vShield Endpoint
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
26
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
CustomersintheIDC study stated that the cost savings in security were largely due to the abilitytopushpatchesontodesktopimageswithoutwaitingforindividualmachinestobeavailableThebenefitsofvShieldEndpointwerenotyetavailableatthetimeoftheIDCstudy
Time Saved in Security Administration with VMware View
TraditionalPhysicalPCImplementation
TimeSavedperUserperYearwithVMwareView
PercentReductionin LaborCosts
80 hours 24 hours 30 Calculatedfrom IDCfiguresFromIDCfigures
ldquoSecurityisveryimportantBeinginhealthcarewewanttomakesurethatwehaveno information whatsoever residing on the local machineWithVMwareourSecurityDepartmentgetsto manage security in the waytheyneedtoandatthesametimeourpoliciesarekepthellipinplaceandalsoourresponsibilitieswithHIPAA[HealthInsurancePortabilityandAccountabilityAct]andthe federal regulations are completely in compliance as wellrdquo
mdashGregWolverton ChiefInformationOfficer ARcarehealthcareArkansas
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
27
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Desktop Disaster Recovery and Data BackupDisasterrecoveryplansforend-userdevicescanbehighlycostlysosomeorganizationsfocusonserverdisasterrecoveryplansandneglectrecoveryplansfordesktopsEndusersmustoftenimplementtheirowndesktopandlaptopbackupsolutionsiftheywanttoprotectagainstaseverefailureordatacorruptionAndfewusersarediligentabouttheirbackups
Current Challenges for Desktop Disaster Recovery and Data BackupIfanorganizationishitbyadisasterthatcausesitsserverstofailovertoadisasterrecoverylocationendusersneedaccesstotheapplicationsrunningonthoseserversInadditionusersneedtoconnecttocentralizeddatastoredattherecoverylocationAdisasterrecoveryplanmustconnectenduserstotherecoveryinfrastructuresothattheycancontinuebeingproductive
AnotherdisasterscenarioisthefailureortheftofanenduserrsquosphysicaldesktopInanenvironmentthatreliesonhardware-dependentend-userdesktopsthecostandcomplexityofrecoverycanbeprohibitivelyexpensiveandsubjecttolimitedsuccessDesktopbackupstrategiesprovideonemethodofdesktoprecoverybutfewbackupplansarefullyimplementedoracceptedThegoalistobeabletorecoverauserrsquoscriticaldocumentsfilesapplicationsandpersonalsettingsMostorganizationsthatattemptthisapproachhavetoinvestinagent-basedbackupsolutionsthattheyinstalloneverydesktopandlaptop
OneofthebiggerchallengesofthisapproachistheimpactthebackupprocesshasonendusersIfawindowpopsupinthemiddleoftheworkdayandtheagentstartstobackupfilesusersareannoyedandtheircomputerscanslowtoacrawlAsaresultusersmaycanceltheprocessesandquitthebackupagentwindowInsomecasesifusershaveadministrativeaccesstotheirPCsandaresavvyenoughtheycandisablethebackupagentsontheirPCsIftheylosetheirlaptopsortheirdesktopharddrivesfailtheyhavenobackupsfromwhichtorestore
SomeorganizationsimplementagentlessstrategiesinwhichtheymapdesktopcomputerstocentrallylocatedfilesharesandcriticalfilesareredirectedusingActiveDirectorygrouppolicyobjectsThisapproachissomewhatmoresuccessfulbutdependingonthenetworktopologyanddistributionofusersitcanputastrainonthenetworkinfrastructureandisalsosomewhatdependentonendusersrsquoknowingwheretosavetheirfiles
Virtualization Impact on Desktop Disaster Recovery and Data BackupImplementingaVMwareViewdesktopstrategycanhelpyoutoachieveefficienciesindisasterrecoveryTheseefficienciesareevidentbothinrecoveryofdesktopconnectionstoanalternatedatacenterlocationaswellasrecoveryofdesktopimages
ManagementofViewvirtualdesktopsbyVMwarevSphereandvCenteriskeyOnearchitecturalcharacteristicofaViewimplementationisthatallthedatafilesandthevirtualmachinesthatprovidetheend-userdesktopsresideinadatacenteronsharedstorageInmanyinstancestheViewdesktopscanandshouldresideonthesamestoragearraysyouusetostoreyourservervirtualmachines
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
28
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
AsaresultyoucanusearrayreplicationtechnologiestoeasilyreplicateboththedesktopandtheservervirtualmachinestoyourdisasterrecoverysiteYoucanusethisapproachinconjunctionwithasolutionsuchasVMwareSiteRecoveryManagertofullyautomatetherecoveryofthedesktopvirtualmachinesBecauseyoucansetupalloftheViewinfrastructureserversasvirtualmachinesyoucanalsoreplicatethemtothedisasterrecoverysite
WithallofthecomponentsofyourViewinfrastructureavailableatyourdisasterrecoverysiteyoucangetyourorganizationbacktoworkmuchmoreeasilyafteradisasterYourenduserscanaccesstheirdesktopsfromhomeviaacorporateVPNordependingonyourconfigurationjustanInternetconnectionSimilarlyifapandemicrequiresyourorganizationtotellworkerstostayathometheycanconnecttotheirdesktopsandaccessthecorporateresourcestheyneedtodotheirjobswithouthavingtocomeintotheoffice
ThetimeandproductivitysavingsintheseareasaresignificantwithaVMwareViewsolutionIDC has not yet calculated the time saved fordisasterrecoveryanddatabackupinaViewimplementation
ldquoItrsquosnotjusttheinitialcostofhardwareitrsquosalsothatthefailureofthathardwaretakesquiteabitoftimetotroubleshootandfixmdashnottomentionthepossibilityoflosingdatasayifsomebodydropsalaptopWithVMwareViewwecanreducehardwaredependencyandstoreallthatdatainaprotecteddatacenterThatrsquosgoodfortheuserandgoodforthecompanysinceitwillmeanwewonrsquothavesensitivedatawanderingaroundondesktopsandlaptopsandUSBkeysAndbecauseavirtualdesktopisanapplianceifadevicefailswecanswapitoutandgettheuserbackupandrunningveryquicklyWecaneventieitinwith[VMwarevSphere]SiteRecoveryManagertoenablemoredynamicrecoverysoifweloseacallcenterinonelocationitsdataisprotectedandwecanstartupagaininanotherrdquo
mdashTomVanHarnSystemsSupportAdvisorAmwayregardingthesecurityanddisasterrecoverybenefitsofmovingfromphysicaldesktopstoVMwareViewvirtualdesktops
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
29
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Desktop Help Desk and SupportAsaresultofimplementingaVMwareView-baseddesktopstrategyyoucanexpecttoachievehigherlevelsofserviceforyourendusersandincreasetheperceivedlevelofserviceYoushouldalsobeabletotakeadvantageofthecentralizednatureofthearchitecturetoreducethemeantimetoresolutionofenduserhelpdeskissues
Current Challenges for Desktop Help Desk and SupportDesktopadministrationteamsstruggleconstantlytomeetestablishedservicelevelagreementsfordesktopendusersHelpdesksthatsupportdesktopusersfocusonminimizingthemeantimetoresolution(MTTR)whenauserrsquosdesktopfailsAlowerMTTRreducestheamountoftimethatendusersarenotbeingproductive
EndusersusuallypresentITwithaproblembutnotacauseCommonuserissuesincludeobsoletehardwarefaultyhardwareapplicationfailureslackofnetworkconnectivityandvirusesandmalwareOnlybycommunicatingwiththeenduseranddiscoveringthecausecanthedesktopadministratorsolvetheproblemMorecomplexproblemsmustbeescalatedtomoreexperienceddesktopadministratorswhichaddstothecostanddelay
ThedistributednatureofadesktopenvironmentaddsalevelofcomplexitytodesktopadministrationEndusersmaytelecommuteorworkinremoteofficesorbuildingswhichcanmakedesktoptroubleshootingmoredifficultandmorecostlySometimesdesktopadministratorsmusttraveltootherbuildingsorsites
Virtualization Impact on Desktop Help Desk and SupportBycentralizingthedesktopsinthedatacenterwithVMwareViewyoubringthedesktopsclosertothedesktopadministratorsThiseliminatesthechallengesofworkingwithdesktopsinbranchorremoteofficesInaViewenvironmentadministratorshavedirectaccesstoendusersrsquodesktopsviavCentersotheycanseewhatishappeningwithoutusingaremotemanagementtool
Searchingforacausetotheproblemcanbelimitedintimeifdiscoverytakesmorethanfiveminutesdesktopadministratorscansimplyprovisionanewdesktopfortheenduseranddeliveritoverthenetwork
ldquoOur department has lost 20percentofitsfundingandstaffinthepastyearByusingVMwareViewandHPMobileThinClientswersquovefoundamorecost-effectiveand efficient way to deliver computing resources to our studentsWersquorecontainingouroperatingcostswhilesupporting40percentmoremachinesThedesktopsrequirelesssupporttheteachers get a more reliable platformandthestudentsget a better educational experienceEverybodywinsrdquo
mdashJeremyWoods TechnologyPlanningCoordinatorOntario-MontclairSchoolDistrictOntarioCalifornia
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
30
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
ForarchitecturesthatincludethereplacementofendusersrsquoPCswiththinclientsorzeroclientssupportfortheseend-userdevicesisverysimpleInmanyinstancesendusersthemselvescaninstallandsetuptheirthinclientswithoutatechnicalsupportengineeronsiteIfahardwareproblemoccurstheendusercantrytofixtheproblembysimplyresettingthedeviceIfaresetdoesnotresolvetheissuethesupporttechniciancandeliverareplacementthinclientandtheuserisproductiveagainTypicalthinclientdeviceshaveafractionofthemovingpartsthatatraditionalPCorlaptophasThereforethemeantimebetweenfailures(MTBF)forthesedevicesisveryhighInthelongrunthesimplicityofthesedevicesleadstofewersupportcallsrelatedtohardwarefailure
Time Saved in Desktop Help Desk and Support with VMware View
TraditionalPhysicalPCImplementation
TimeSavedperUserperYearwithVMwareView
PercentReductionin LaborCosts
375 hours 217 hours 58 Calculatedfrom IDC figuresFromIDC figures
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
31
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
SummaryThetimesavedinthemanagementofuserdesktopsissignificantwithaVMwareViewvirtualdesktopimplementationTimesavedindesktopmanagementmeansthatyourITstaffcandevotethemselvestootherprojectsonyourIThorizon
AVMwareViewvirtualdesktopsolutionresolvesmanyoftheeconomicandusersatisfactionissuesofadesktopenvironmentAViewdeploymentsavesanaverageof7hoursoflaborperuserdesktopperyearoutof122hourslaborperuseronaphysicaldesktopperyearThisisa57decreaseinlaborcostswithaVMwareViewimplementationMultiplythe7hoursbyyournumberofusersandthetimeavailableforotherprojectsisaconvincingargumentforvirtualdesktops
Time Saved in Desktop Management with VMware View Virtual Desktops
Desktop Management Task Hours Saved per User per Year Percentage of Time Saved per User per Year
Desktophardwareandsoftwaredeployment 51 65
Useradministration 89 68
Applicationmanagement 141 54
Image management 126 59
Userprofilemanagement NotcalculatedbyIDC NotcalculatedbyIDC
Desktoppatchmanagement 50 65
Desktopdatasecurity 24 30
Desktopdisasterrecoveryanddatabackup NotcalculatedbyIDC NotcalculatedbyIDC
Desktophelpdeskandsupport 217 58
TOTAL time saved per user per year 698 hours 57Note ThistotalisaveryconservativeestimateoftimesavedwithVMwareViewItdoesnotincludethetimesavedwithViewPersonaManagementorvShieldEndpointantivirusprotection
IDChasnotyetstudiedthetimesavedwithViewPersonaManagementIDChasnotyetstudiedthetimebenefitsofvShieldEndpointforantivirusprotection
Inadditiontothelabor-savingbenefitsofdesktopvirtualizationViewdesktopvirtualizationsolutionisthefirststepinthejourneytothecloudByplacinguserdesktopsinthecloudalongwithThinAppvirtualizedapplicationsyouarepoisedtofillintheotherVMwaresolutionsforthepost-PCera
32
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Additional ResourcesQuantifying the Business Value of VMware ViewIDCwhitepaperMay2011
Desktop Total Cost of Ownership 2011 UpdateGartnerresearchnoteFebruary2011
10 Reasons to Modernize the DesktopCIOCustomSolutionsGroupwhitepaper
The Total Economic Impact of VMware ThinAppForresterResearchstudySeptember2010
VMware View documentation
View Technical Resources Decide Design Deploy
33
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
VMware Inc 3401 Hillview Avenue Palo Alto CA 94304 USA Tel 877-486-9273 Fax 650-427-5001 wwwvmwarecomCopyright copy 2012 VMware Inc All rights reserved This product is protected by US and international copyright and intellectual property laws VMware products are covered by one or more patents listed athttpwwwvmwarecomgopatents VMware is a registered trademark or trademark of VMware Inc in the United States andor other jurisdictions All other marks and names mentioned herein may be trademarks of their respective companies Item No VMW-IG-BUSINESSCASE-USLET-20120302-WEB
About the Authors and ContributorsTinadeBenedictiswrotethecurrentversionofthispaperTinaisatechnicalmarketingmanagerintheEndUserComputinggroupatVMwareShewritespapersonVMwareViewThinAppandotherenterprisedesktopproducts
SpecialthankstoRidwanHuqandBrianGammageforcontributionstothisversionofthepaper
TheauthorsoftheoriginalversionofthiswhitepaperwereJosephHorseyandAnjanSrinivasJosephHorseyiscurrentlyamanager ofsystemsengineeringforVMwareandhasvastexperiencearchitectingandsellingdesktopandservermanagementsolutions AnjanSrinivaswasformerlyagroupproductmarketingmanagerfordesktopproductsatVMware
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6BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
Why Choose VMware ViewVMwarersquosjourneytothecloudforEndUserComputingsatisfiestheneedsofbothITand end users
bullITisconcernedwithsecuritycomplianceandefficiencyofthedesktopandneedstomanageandsetpoliciesforusersapplicationsanddata
bullEndusersinlocalandremoteofficesandworkingfromhomeorwhiletravelingrequireaccessto their data and applications from a large variety of mobile devices
Builtontheindustry-leadingvirtualizationplatformVMwarevSpheretradeVMware View enables youtodelivervirtualdesktopstoanydevicewithallthebenefitsofcentralizedenterprisedesktopmanagementYoucandeploydesktopinstancesrapidlyfromsecuredatacenterstofacilitatehighavailabilityanddisasterrecoveryprotecttheintegrityofenterpriseinformationandremovedatafromlocaldevicesthataresusceptibletotheftorloss
The key benefits of VMware Viewtokeepinmindare
bullThepoweroftheunderlyingVMwareinfrastructurevSpherewithallofitsfunctionality
bullEaseofsetupandmanagementonemanagementconsole
bullPCoIPremotedesktopprotocoloptimizedoutoftheboxtogiveyouhighperformanceoveraLANorWANwithautomaticadjustmenttonetworkspeedandlatency
bullIntegrateduserprofilemanagementsystem(ViewPersonaManagement)
bullApplicationvirtualizationsoftware(ThinApp)
bullOffloadingofantivirusprotectiontoavirtualappliance(vShieldEndpoint)
bullManagementoflinked-clonedesktopimages(ViewComposer)
bullAccesstoViewdesktopsfromallpopularmobiledevicesWindowsandMaclaptopsAndroidtabletsandiPads
ByincludingVMwarersquosapplicationvirtualizationsoftwareThinAppwithyourViewimplementationyounotonlyeliminatetypicalapplicationcompatibilityissuesbutalsodeliveramorereliablecomputingenvironmentAsanaddedbonusViewandThinApparecompatiblewithyourexistingautomateddistributiontechnologiesforapplicationandpatchdeployment
ldquoUnderstandingthatourclinical delivery teams are one of the most mobile setofusersIknewwehadtolookoutsidethetraditionaldesktopdeliverymethodHavingtheabilityforyourdesktopto securely follow you anywherewhileprovidinganuncompromiseddesktopexperiencewasacrucialrequirementinmakingthedecisiontogowithVMwareViewWhencostsavingisanoutcomethatmakesmydecisioneveneasierrdquo
ndashTrevorDerkatzCIO PrairieNorthHealthRegionSaskatchewanCanada
Why Choose VMware View Are You Considering Virtual Desktops
7BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
Are You Considering Virtual DesktopsThispaperisforbusinessdecision-makerswhoarecurrentlyconsideringavirtualdesktopimplementationsotheycancontinuetheirjourneytothecloudThefocusisontimeyoucansaveindesktopadministrationbydeployingaVMwareViewsolutionStafftimesavedindesktopmanagementcanbeappliedtootherprojectsonyourroadmap
WhenistherighttimetotakethevirtualdesktopstepManyorganizationsfindthatinsteadofrefreshingobsoletephysicalcomputerswithnewdesktopcomputerstheycaninsteaddivertfundstoavirtualdesktopimplementationLegacyhardwarecanberepurposedasclientdevicesoryoucanpurchaselessexpensivethinclientsTheremainingfundscanbedevotedtothevirtualdesktopimplementation
The Numbers
Return on investment IDC(Table2)founda367medianfive-yearreturnoninvestment(ROI)withaVMwareViewimplementationThepaybackperiodthepointatwhichdollarsinvestedwereequaltodollarssavedwas561monthsfollowingdeployment
Cost of infrastructure and laborThecostofinfrastructureandlaborforaVMwareViewimplementationis50ofthecostforaphysicalPCimplementation(IDCFigure3)(Thisistheaveragecostoverafive-yearperiodandincludesuserdeviceshardwareandsoftwareinfrastructureandlabor)
Labor costsWiththeinfrastructurecostseliminatedfromtheequationlaborcostsarereducedbyapproximately57peruserperyearwithaVMwareViewvirtualdesktopimplementationcomparedtophysicaldesktops(IDCTable1)Thispaperfocuseson thelaborsavedwithaVMwareViewimplementation
Video Seattle UniversitySeattleUniversitymovedtoaVMwareViewvirtualdesktopsolutioninsteadofreplacingobsoletephysicaldesktopcomputersTheITdepartmentrepurposedlegacyhardwareasViewClientsInadditiontheyprovidedstudentswiththeabilitytoaccesstheirdataandapplicationsfromtheirowndevicesfromwherevertheyare
ldquoWewantedtofindasolutionthatdidnrsquotrequireustostayonthatthree-yearrefreshcycletokeepupwithstudent technologies and student application needshellipwewereabletotakeallofthe money that we would use fordesktopsandapplythemtowardsaserverandVMwareViewinfrastructureWewereable to continue using our old hardware and really prolong thelifeofthathardwarerdquo
ndashMattByersSystemsAdministratorSunGardHigherEducationatSeattleUniversitySeattleWashington
Why Choose VMware View Are You Considering Virtual Desktops
8BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
ThisdiscussionoutlinesthechallengesincurrentdesktopmanagementprocessesandthendescribeshowaViewimplementationcanchangetheseprocessesandsavetimeTheserecommendationsarebasedonVMwarebestpracticesandontheexperiencesinsuccessfulcustomerdeploymentsofView
WewillfrequentlyreferinthispapertoastudycarriedoutbyIDCQuantifying the Business Value of VMware ViewThisstudyfocusedonasetofVMwareViewcustomerswhohavereapedthefinancialbenefitsofaViewvirtualdesktopimplementation
TotalhoursspentperdesktopinatraditionalPCimplementationwerecalculatedfromIDCfiguresgiveninTable1oftheMay2011versionofQuantifying the Business Value of VMware ViewThefiguresusedinthecalculationswere1)laborhourssavedwithViewand2)thepercentreductioninlaborrequiredforViewascomparedtoatraditionalPCinfrastructureRelatedrowsintheIDCtablewerecombinedtoresultinthelargercategoriesdiscussedinthispaper
ldquoWithVMwareViewIcanhonestly say that there are months that go by where I donrsquothavetothinkabouttheinfrastructure because it justworksThescalabilityand the performance are reallythereandIamverygrateful not to have to worryaboutitrdquo
mdashChrisHouseSeniorNetworkAnalystMetroHealthMichigan
Video Improving the Physician Experience Through Desktop Virtualization Metro HealthMetroHealthinMichiganimplementedaVMwareViewsolutiondeliveredinpartnershipwithOpenSystemsTechnologiesThevideoshowcasesthemobileenduserexperienceof DrBradleyJCleggDOMetroHealthHospital
Why Choose VMware View Are You Considering Virtual Desktops
9BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
Managing Traditional Personal ComputersAlthoughthecapitalexpenditurerequiredfortraditionalpersonalcomputersandstoragehasdecreasedovertimetheoperationalcostofmanagingindividualphysicaldesktopcomputershasincreasedbecauseofrisinglaborcostsandtheescalatingcomplexityofdesktopmaintenancetasksTheoperationalcostofpersonalcomputingisthemostsensitiveareaofexpendituresforITdepartmentsandthisisalsotheareawhereaVMwareViewvirtualdesktopimplementationcanreducethetotalcostofownership
The repeating stages of a personal computerlifecycleasillustratedare
bullProcure
bullImage
bullTest
bullDeploy
bullSecure
bullRetire
ThemanagementofthephysicalPClifecycleconsumesagreatdealoftimeforITdepartmentsAVMwareViewvirtualdesktopsolutioncanshortcutandeveneliminatesomeofthisdesktopmanagementandtherebyreducetheoperationalcostsofdesktopsWithavirtualdesktopsolutiontheamountoftimesavedperdesktopismultipliedbyhundredsorthousandsofusers
Figure 3ManagingthePersonalComputerLifecycleStages
Manage PCs
Deploy
ImageRetire
TestSecure
Procure
10
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
The Advantages of Virtual DesktopsWewilldiscusseachofthefollowingdesktopmanagementactivitieswithregardtothecostchallengesandhowaVMwareViewvirtualdesktopsolutioncanrelievethosecosts
bullDesktophardwareandsoftwaredeployment
bullUseradministration
bullImageandapplicationmanagement
bullDesktoppatchmanagement
bullDesktopdatasecurity
bullDesktopdisasterrecoveryanddatabackup
bullDesktophelpdeskandsupport
11
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Desktop Hardware and Software DeploymentMostenterpriseshaveaheterogeneousdesktopcomputinglandscapewithamixofdifferenthardwaretypesperipheraldevicesdriversscreenresolutionsapplicationsandapplicationversionsAsingleITorganizationtypicallysupportstheconfigurationandrolloutofhardwareandsoftwareinthismixedenvironment
Current Challenges of Desktop Hardware and Software DeploymentDeployingadesktopcomputertoeachuserinvolvesorderingreceivingtaggingandcheckingthecomputerandthenconfiguringapplicationsandcorporatesettingsTestingandsecuringthedesktopcomputeraddtothedeploymenttimeAftertheuserreceivesthedesktopcomputermoretimeisspentininitialsetupandsupportuntilthenewcomputerisfullyproductivefortheuser
Virtualization Impact on Desktop Hardware and Software DeploymentThetimedifferencebetweenconfiguringanddeployingaphysicaldesktopanddeployingavirtualdesktoptoauserissignificantForexamplewithViewitcantakeonlyeightminutestodeployaViewvirtualdesktoptoauserTheprocessofcopyingavirtualimageandassigningittoauserismuchfasterandmorefoolproofthansettingupanindividualphysicaldesktopInadditionyoucanrepurposelegacyhardwaretoaccessthevirtualdesktopimageThisextendstheusefullifeofthehardwarereducestheinitialcostofdesktopvirtualizationandresultsinauserdevicethatissimplertomaintainthanaphysicaldesktop
Provisioning The process of providing users with access to dataandtechnologyresources
ndash Webopediacom 14February2012
ldquoWithViewComposerwecancreatenewdesktopsontheflyIfwehaveaWyseterminalreadytogoittakesusabout15minutestocreateanewdesktopwhereasbeforeitwastakingustwotothreehourstoloadadesktopimageThatmakesITmuchmoreresponsive to the overall needsoftheorganizationrdquo
mdashJohnMehargDirectorofHealthInformationTechnologyNormanRegionalHealthSystemOklahoma
Time Saved in Deploying a Desktop to a User with VMware View
TraditionalPhysicalPCImplementation
TimeSavedperUserperYearwithVMwareView
PercentReductionin LaborCosts
78 hours 51 hours 65
CalculatedfromIDCfiguresFromIDC figures
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
12
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
User AdministrationMaintainingandmanaginguserprofilesandloginstakesagooddealofITmanagementtimeThetimesavingswithvirtualdesktopsissignificant
Current Challenges of User AdministrationUsersjoinanorganizationchangeroleschangeuseraccountdataandleavetheorganizationUseradministrationondesktopsinvolvescreatinguseraccountsandchanginguseraccountstoaccommodateofficemovesdepartmentaltransfersanddeparturesfromtheorganizationMaintainingpolicieswithinActiveDirectoryforapplicationentitlementaddstothecomplexityofuseradministrationTheITgrouphasaconstantflowofworktomaintainuseraccountsonphysicaldesktops
Virtualization Impact on User AdministrationUseradministrationissimplifiedwithaViewdeploymentViewprovidesaneasy-to-useadministrativeinterfacetoassigndesktopstoActiveDirectoryusersInadditiondesktopadministratorsdonotneedtophysicallyvisitthedesktoptheycansimplychangeparametersofdesktopassignmentfromthedatacenter
Time Saved in User Account Administration with VMware View
TraditionalPhysicalPCImplementation
TimeSavedperUserperYearwithVMwareView
PercentReductionin LaborCosts
131 hours 89 hours 68
ldquoWhatprobablyusedtotakeustwotothreeweeksfromprocurement to provisioning ofasystemnowwecandoinfivetotenminutesItusedtotakeusprobablyanhourortwotocustomizeandtailorforanassociateNowwecandothataswellinjustseveralminutesrdquo
mdashShaneMartinezDirectorofGlobalInfrastructureADPDealerServicesIllinois
CalculatedfromIDCfiguresFrom IDCfigures
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
13
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Image and Application ManagementAsnewversionsofapplicationsanddesktopoperatingsystemsarereleasedyouneedtohaveanefficientwaytoupdateendusersrsquodesktopenvironmentsYouneedtoachievethiswhileminimizingenduserdowntimeandmitigatinganypotentialuserdataloss
Current Challenges for Image and Application ManagementDesktopimagesconfiguredforendusersarenotusuallytailoredforspecificuserrolesInadditiontheapplicationsintheseimagesaretightlycoupledwiththeoperatingsystemItisverydifficulttomanagejustoneapplicationortomaintaintheoperatingsystemwithoutaffectingsomeothercomponentoftheinstalledsoftwaresometimesnegativelyTheneedtostandardizemanagementofphysicaldesktopscanresultinaldquoone-size-fits-allrdquoapproachwhereacommonimageisusedtosupportmultiplejobrolesTheresultisthatmostusershaveamorecompleximageandmoreapplicationsthantheyneed
ImagesalsomustincludecompatibledesktopandlaptophardwaredriversToensurecompatibilityorganizationstendtoengineerandcertifydesktopimagesforeachoftheirdesktophardwaretypesBecausemostorganizationsrefreshtheirdesktophardwareeverythreetofiveyearsthenumberofnewimagesthattheymightneedtodevelopcangrowveryquicklyTheoperationalcostsofdesktopimagingandreimagingaresignificantwhichfurtherdrivestheldquoone-size-fits-allrdquoapproach
YoufaceasimilarchallengewhenyouneedtomigratetoanewerdesktopoperatingsystemManyorganizationsaremigratingtotheWindows7operatingsystemThemigrationfromWindowsXPtoWindows7inaphysicalenvironmentistime-consumingandexpensive
TheprocessesofupgradingandmigratingoperatingsystemsaswellaspackagingtestingandprovisioningapplicationscanburdenanorganizationsomuchthattheyremainyearsbehindtheavailabletechnologyInadditionenduserscanbetiedtodevicesandimagesthatmaybeobsoletefortheirjobroles
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
14
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Virtualization Impact on Image and Application ManagementWhenyouimplementaremotedesktopstrategybasedonVMwareViewyoucandecouplethevariouslayersthatmakeupadesktopimageandmanageeachofthesedesktoplayersindependentlyThisallowsyoutousemoreefficientmanagementprocessesandminimizestheimpactachangeatonelayerhasontheotherlayersandultimatelyonendusers
Thelayersofavirtualdesktopare
bullOperatingsystem
bullApplications
bullUserdataanduserpersona
To manage the operating system layer of the desktop imageVMwareViewprovidesthechoicebetweennonpersistentandpersistentdesktopsViewComposerisanoptiontomanagelinked-clonedesktops
To manage applicationsthebestchoiceistovirtualizeasmanyapplicationsaspossiblewithVMwareThinAppandtoplacethosevirtualapplicationpackagesontheVMwareViewbaseimages
To manage the user data and user personayoucanuseViewPersonaManagement
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
ldquoRightnowwersquovegotover1700desktopsandlaptopsout around the college with differentimagesonthemWithVMwareViewwecanhaveonelsquogoldenimagersquoinstead of having to manage 30to40differentimagesmdashandthatmakesturnaroundtime for updates on drivers andsoftwaremuchquickerrdquo
mdashDaveHunterAssociateDirector ITServicesRedDeerCollege RedDeerAlbertaCanada
15
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Application Virtualization with ThinAppTofurthersimplifydesktopmanagementyoucanvirtualizetheapplicationlayerwithVMwareThinAppThinAppvirtualapplicationpackagesseparatetheapplicationfromtheoperatingsystemlayerbyencapsulatingavirtualoperatingsystemwithintheThinApppackageAThinApppackageisnotinstalledintheoperatingsystembutinsteadplacedonthedesktopasanisolatedexecutableAsaresultThinAppapplicationpackagesdonotconflictwitheachotherinwaysthatnativeapplicationscan
AJuly 2010 Forrester Research report on the economic impact of ThinApp application virtualizationpresentsacasestudyofaThinAppimplementationwitharisk-adjustedpaybackperiodofoneyearandareturnoninvestmentof185overfouryearsThecustomerinthecasestudycitedthefollowingeconomicbenefits
bullFasterapplicationpackaging
bullDecreasedoreliminatedregressiontesting
bullFasterapplicationandupdatedeployment
bullReductioninoreliminationofleveloneandleveltwohelpdeskcalls
bullIncreaseduserproductivity
YoucantakeoneoftwoapproachestodistributingThinAppexecutablestousers
bullStreaming executionmodewheretheuserlaunchestheThinAppvirtualizedapplicationfromadesktopshortcutBlocksofapplicationdataarestreamedfromacentralfileshareintomemoryonthedesktopforlocalexecutionThereisnodiskfootprintonthedesktopforthevirtualizedapplication
bullDeployedexecutionmodewheretheuserrunstheThinAppvirtualizedapplicationfromacopyoftheThinAppexecutableplacedonthedesktop
Youchoosestreamingordeployedexecutionmodebasedontheneedsofyourusersandthespeedandlatencyoftheusersrsquonetworkconnections
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
ldquoOnce an application has beenvirtualizedwithVMwareThinAppitrsquosveryverypredictableWeknowwecanbeconfidentthatwewillnothavetogobacklaterandfixthingsrdquo
mdashDewandNeely Tier3SupportManager IndianaOfficeofTechnologyIndianastategovernmentIndianapolisIndiana Indiana Office of Technology Drives Cost-Effective Application Management with VMware ThinApp
16
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
InaViewenvironmentyoucreateacentralfileshareorThinAppRepositorytostoreyourThinAppvirtualizedapplicationsFigure3showstheThinAppRepositoryconnectedtoViewComposerYoucancopyThinApppackagesfromtherepositorytotheparentimagesothateachlinkedclonehasthevirtualizedapplicationsonthedesktoporeachlinkedclonecanhavedesktopshortcutstoruntheapplicationsinstreamingmodefromtherepository
VM
VM
VM
VM
LinkedClones
VM
VM
VM
VM
LinkedClones
VM
VM
VM
VM
LinkedClones
OS
DATA
ThinApp Virtual
App
Shortcut to
ThinApp Virtual App
ThinApp VirtualizedApplication Repository
ParentImage 1
ParentImage 3
ParentImage 2
VMware View Composer
VMware View Composer
VMware View Composer
Figure 4ViewComposerAddsThinAppPackagestoDesktops
TheidealinaVMwareViewimplementationistohaveasmanyofyourapplicationsaspossiblevirtualizedwithThinAppYoucaneasilymixldquonativerdquoWindowsapplicationswithThinAppvirtualizedapplicationsontheViewdesktopFortunatelyThinAppapplicationscanbemanagedthroughthesametoolsandprocessesasyournativeWindowsapplicationsandyoucantakeadvantageoftheefficiencyofyourcurrentapplicationmanagementsystem
ByvirtualizingapplicationsyoualsogainadynamicmechanismtorolloutneworpatchedversionsofanapplicationForstreamedapplicationsyousubstitutetheupdatedpackagefortheoriginalontheThinAppRepositoryForapplicationsresidingontheparentimagesyoucanusetheThinAppAppSyncfeatureandplaceanupdatedapplicationonanupdateserverinthedatacenterandusersautomaticallydownloadthenewversionoftheapplication
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
17
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
VMwareThinAppisespeciallysuitedtomigratingapplicationstoanewversionoftheWindowsoperatingsystemsuchasWindows7orlaterYourVMwareViewWindows7desktopscanincludeThinApppackagesoflegacyapplicationsIfanapplicationissupportedonthelaterversionoftheoperatingsystemyoucanvirtualizethelegacyapplicationandrunitonaWindows7desktopInadditionwithThinAppyoucanvirtualizeInternetExplorer6alongwithalegacyapplicationthatrunsonlyonIE6andrunthatvirtualizedapplicationonWindows7ThenativelyinstalledInternetExplorerbrowserrunsalongsidethevirtualizedIE6browseronaWindows7desktop
Customersinthe IDCstudysaidthatthecentralizedpackagingtestingprovisioningandupdatingofapplicationsinaVMwareViewimplementationwasthereasonforthecostsavingsinapplicationsupportThesebenefitsaremagnifiedwhendesktopapplicationsarevirtualizedwithThinApp
Time Saved in Managing Applications on the Desktop with VMware View
TraditionalPhysicalPCImplementation
TimeSavedperUserperYearwithVMwareView
PercentReductionin LaborCosts
262 hours 141 hours 54 Calculatedfrom IDCfiguresFromIDC figures
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
ldquoVMwareThinApphashelpeduskeepourlegacyapplications functioning and move forward with new technologiesevenwhenwe are faced by budget constraintsrdquo
mdashPaulBaltzell DeputyCIODeliveryServicesIndianaOfficeofTechnologyIndianastategovernmentIndianapolisIndiana
18
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Rolling Out New Base Images of Operating Systems and ApplicationsVMwareViewprovidestheoptionsofnonpersistent(stateless)andpersistent(stateful)desktopsaswellasViewComposertomanagelinkedclonesTheViewimagemanagementsystemprovidesoptionstomeetyourorganizationrsquosneeds
IfyouaremigratingtoanewoperatingsystemversionsuchasWindows7orlateryoucanuseViewComposerandtheRecomposefunctionforamuchsimplertransitionYoucanbuildthenewdesktopimagetoincludevirtualizedapplicationstoseparatetheapplicationsfromtheoperatingsystem
VMwareViewdesktopsbasedonmasterimagesstoredinthedatacentercanbeeasilydistributedtoremoteorbranchofficeswithouttheneedfordesktopadministratorstotravel
View customers in the IDCstudysaidthatthereductioninthenumberofimagesplusthefastertimetochangeeachimagewereinstrumentalinreducingtheoperationalcostsofimaginginaViewenvironmentForexampleoneViewenterpriseuserintheIDCstudyfoundthatadesktopreimagetook5minuteswithViewbut120minuteswiththetraditionalimagingapproach
Time Saved in Desktop Imaging with VMware View
TraditionalPhysicalPCImplementation
TimeSavedperUserPerYearwithVMwareView
PercentReductionin LaborCosts
213 hours 126 hours 59 CalculatedfromIDCfiguresFromIDCfigures
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
ldquoWithVMwarethereisalot of cost savings that peopleoverlookOneofthebiggest things that I can sayaboutVMwareanditrsquosjustflabbergastingisthatitusedtotaketwotechniciansthree to four days to set up alabof40thickmachinesandnowittakesonetechnicianthreehoursSoftwareupgradesornewinstallations can be pushed outintwohoursasopposedto eight hours for a lab of 100machinesrdquo
mdashGeorgesKhairallah NetworkSpecialist ChinoValleyUnifiedSchoolDistrictChinoCalifornia
19
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
User Data and User Persona in a View EnvironmentVMwareprovidesuserdataandpersonamanagementwithViewPersonaManagementWithPersonaManagementyoucanstorepersistentuserprofileinformationanduserdatainaseparatelocationfromthedesktopimageandoptimizeperformancebytakingadvantageoftheaccessandupdatealgorithmsofViewPersonaManagement
PersonaManagementdownloadsuserprofileinformationonanas-neededbasisthusavoidingloginbottlenecksInadditionupdatestouserdataandtheuserpersonaareuploadedonanintermittentbasistothepersonarepositorywhichavoidsalogoutbottleneckFormoreinformationonimplementingViewPersonaManagementseetheVMware View Persona Management Deployment Guide
ViewPersonaManagementwasnotinplacewhen IDCdidtheirstudysowehavenofiguresyetforthesavingsinlabortimewithViewPersonaManagement
Video ADP Dealer Services IllinoisADPDealerServicesadivisionof ADP(AutomaticDataProcessing)offershumanresourcepayrolltax andbenefitsadministrationtoautomobiledealershipsInthisvideo BillNaughtonChiefInformationOfficerandShaneMartinezDirectorofGlobalInfrastructurediscusstheirVMwareViewimplementationViewdesktopsareusedinremotelocationsonmobiledevicesandincall centersbysoftwaredevelopersandendusers
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
20
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Desktop Patch ManagementTodayrsquostraditionalpatchmanagementprocessesandsolutionsposemanychallengesAlargeproportionofadesktopadministratorrsquostimeisspenttestinganddistributingpatchesandtroubleshootingpatchdistributionissues
Current Challenges for Desktop Patch ManagementBothoperatingsystemsandapplicationsneedtobepatchedtokeepupwithsecurityenhancementsbugfixesandmoreThebasicprocessworkflowthatmostorganizationsfolloworattempttofollowwhentheyimplementpatchmanagementisthefollowing
ManagePatches
Prioritize
Plan
Remediate
TestReport
Assure
Audit
Assess
Figure 5ManagingthePatchMaintenanceStages
ThisrepeatingprocessofAssessPrioritizePlanRemediateTestReportAssureandAuditcanbecomplexandsubjecttomanychallengeswhichreducestheeffectivenessofthepatchmanagementprocessThenumberofvulnerabilitiesthathackersexploiteachyearincreasesataratethatistoofastforITadministratorstoremedyAsthenumberofnecessarypatchesincreasesthetimeneededtopatchalldesktopsystemsinanorganizationexpandsandbythetimeonepatchorsetofpatchesisrolledoutothervulnerabilitiesareexposedwhichalsoneedtobepatched
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
21
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
ThedistributednatureofdesktopandlaptopcomputershasmadecentrallymanagedsoftwaredistributionmechanismsanimportantpartoftheITinfrastructureinmanyorganizationsUsuallythesesolutionsarehighlydistributedinnatureandcomplextomanageandmaintainTheyalsodonotguaranteesuccessfuldistributionbecausetheyrelyonclient-sideagentswhichmustberunningandonthenetworktoreceiveanyupdatesThemoredistributedthedesktopenvironmentthemorecomplexpatchmanagementisandthelowerthefirst-passsuccessratioIfyouneedtodeliverpatchesandservicepackstodesktopsatremotebranchesorregionalofficeswherenetworkconnectivityislimitedyoucanencounterconnectivityissuesanditwilltakemuchlongertodeploytheupdatesSomeusersystemsneverreceivepatchesbecauseofinfrequentconnectiontothenetwork
AnotherkeychallengeintheconventionalpatchmanagementprocessisvalidatingpatchestoassurethatapplyingapatchwillnothaveanegativeimpactonanenduserrsquosPCorotherapplicationsThisprocessistime-consumingandsubjecttofailureAfterPCsaredeployedtouserstheyaresubjecttosignificantconfigurationdriftThisconfigurationdriftcanbeattributedtouser-initiatedhardwarereplacementshardwareupgradesorapplicationinstallationsthatvaryfromthecorecorporateimageThuscertifyingapatchagainstyourorganizationrsquosbaseimagedoesnotensurethatitworksonallusersrsquocomputersApatchorservicepackyoudistributemaycauseproblemsonsomecomputersandnotonothersItisthenverydifficulttoreverttothelastknowncleanstateoftheuserrsquosdesktopandtobackoutthechanges
WithallofthesecomplexitiesitcantakeaverylongtimetopatchallofthecomputersinyourorganizationThedelaysmakeitdifficulttomaintainadequateenterprisesecurityandthecostofremediatingthegapsinsecurityissignificantThetraditionalpatchmanagementprocessinvolveshighITlaborcostsandnotableuserdowntimeandinconvenience
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
22
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Virtualization Impact on Desktop Patch ManagementImplementingavirtualdesktopsolutiondoesnoteliminatetheneedforsolidprocessesandorganizationalresourcestomanagepatchingandothersecurityissuesHoweveryoucanmakethepatchingprocessmoreefficientbyusingthetoolsthataViewsolutionprovidesInatypicalViewenvironmentupdatesyouapplytoasingleparentvirtualmachineinstanceautomaticallyaffectmultipleend-userdesktopsAsaresultyouspendlesstimepatchingandcanupdatemoreend-userdesktopsonthefirstpass
ViewComposeroffersenhancedimagemanagementinaViewenvironmentAsshowninFigure6theViewComposertechnologyenablesyoutocreateacatalogofdesktoptypestomeettheneedsofparticularcategoriesofusersYoucreateaparentvirtualmachineimageforeachdesktoptypeandViewComposerprovisionsadesktoptoeachenduserbycreatingalinkedclonebasedontheappropriateparentimage
VM
VM
VM
VM
ParentImage 1
LinkedClones
VM
VM
VM
VM
ParentImage 3
VMware View Composer
VMware View Composer
VMware View Composer
LinkedClones
VM
VM
VM
VM
ParentImage 2
LinkedClones
OS
APP
DATA
Figure 6End-UserLinked-CloneDesktopsBasedonParentImages
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
23
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Viewcreatestheoperatingsystemdisksfortheseend-userdesktopsaslinkedclonesoftheparentvirtualmachineInitiallythedesktopsreaddatafromtheparentdiskWhenadesktopwritesdataViewsavesitinstorageonapersistentdiskthatisuniquetothatdesktopFuturereadscomefromthedesktoprsquospersistentdiskorfromtherebuiltdesktopimageasappropriate
ViewComposergivesyoumanagementfunctionsfortheselinked-clonedesktopsincludingRefreshRecomposeandRebalance
bullRefresh TheRefreshoperationallowsyoutorevertalinkedclonedesktoptoitsoriginaldeploymentstate
bullRecomposeTheRecomposefunctionallowsyoutomigrateanenduserfromonedesktoptoanothermaintainingtheuserrsquospersistentdiskandmakingtheuserdataavailabletotheuserfromthenewdesktop
bullRebalanceTheRebalancefeatureisawaytomovevirtualdesktopsfromonestoragearrayLUNtoanotherinordertobalancethediskusageload
FormoreinformationonRefreshRecomposeandRebalanceseetheVMware View Administration guide
YoucanusetheRecomposefunctiontostreamlinepatchingandmaketheprocessmoreefficientRatherthanmanagingapatchingprocessforeachindividualdesktopyoucanpatchtheparentdesktopandusetheRecomposefunctiontodistributethatpatchautomaticallytoendusersrsquodesktops
YoumanagealloftheseparentimagesdirectlyBecauseparentimagesareinthedatacenteryouavoidtheproblemsthatthetraditionalpatchingprocessencounterssuchasnetworklatencyandbandwidthissuesandissueswithdesktopsandlaptopsbeingonthenetworkatthetimeoftheremediationThecentralizednatureofthevirtualdesktopsensuresthattheseparentimagesarealwaysatthelatestpatchlevel
YoucanleverageyourexistinginvestmentinautomateddistributiontechnologiestopatchthemasterimagesinaViewimplementationThiswayyourcurrentstandardizedoperationsarenotaffectedAnotherapproachyoucantakeistousevCenterUpdateManagerasthepatchmechanismfortheparentimagesUsingUpdateManageryoucancreatedifferentpatchbaselinesforeachcategoryofdesktopThisapproachallowsyoutoassigntheappropriatelevelofpatchingprioritytocategoriesofdesktopsbasedonhowcriticalthedesktopsaretoyourbusinessratherthanwiththetraditionalbroadcastapproach
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
Video Blue Cross Blue Shield of Kansas City MissouriThisvideohighlightssomeofthebenefitsofaVMwareViewsolutionthepowerspaceandcostsavingsdisasterrecoveryandViewClientsonmobiledevicessuch asiPads
24
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
AfteryouupdatetheparentimagesandvalidatethepatchesoneadministratorcanrunascheduledRecomposeoperationforalloftheindividualdesktopinstancesyouhavedeployedYoucanschedulethisRecomposeoperationoutsidebusinesshourstominimizeanyimpactonendusersrsquoproductivityBecausethedesktopsallresideinthedatacenteryouavoidtheproblemofsystemsremainingunpatchedbecauseparticulardesktopsarepoweredoffornotonthenetworkAlsobecauseyouhavearollbackpointfortheparentimagesifyoudiscoveracompatibilityissueafterdeployingthenewdesktopinstancesyoucantriggerarevertRecomposeoperationondemandtoreturnuserstotheirlastknowngooddesktop
YoucanscheduleRecomposeoperationsorexecutethemonaccessforcingusersoffoftheirdesktopsintheeventthatyouneedtoapplyacriticalpatchimmediately
Customersinthe IDCstudystatedthatthelocked-downimageofWindowsonthedesktopmadepatchingmucheasier
Time Saved in Patch Management with VMware View
TraditionalPhysicalPCImplementation
TimeSavedperUserperYearwithVMwareView
PercentReductionin LaborCosts
77 hours 50 hours 65 Calculatedfrom IDCfiguresFromIDCfigures
Inadditionwehavealreadymentionedtheease of updating applications with VMware ThinAppEitherwithcopiesoftheThinApppackagesontheViewbaseimagesorwithdesktopshortcutstovirtualizedapplicationsstoredontheThinAppRepositoryThinAppprovidesameansofupdatingapplicationsautomaticallywithoutinterruptiontoapplicationuseEitherwayupdatedversionsofapplicationsarecentralizedandyoucanenforceusermigrationtotheupdatedversions
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
25
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Desktop Data SecurityAsfrequentnewsreportsattestlostlaptopcomputersandcompromiseddesktopPCscanendangersensitivecorporateorpersonaldataalltooeasilyWiththeever-increasingmobilityofdesktopenvironmentsandahigherpercentageofusersworkingonlaptopsdatasecurityattheendpointisbecominganincreasingconcernBothunauthorizedaccesstodatainthedatacenteranddatalossthroughtheftorlossofthedesktopdevicemustbeprevented
Current Challenges with Desktop Data SecurityTopreventunauthorizedaccesstodatacenterdatathroughlaptopssomeorganizationsimplementdisk-basedencryptionsolutionsthatcanbecostlyanddifficulttoscale
AlsowithanincreasinglymobileandremoteworkforcelaptopsandotherdevicesareeasilylostorstolenEmployeesmayalsocopydatatoUSBflashdrivesandremovedatafromthecompanysiteUSBflashdrivescanalsointroduceviruseswhichcancorruptdata
Ifasecuritybreachorleakoccursinanorganizationtheproductivitylostandthecosttofixthebreacharesignificant
Virtualization Impact on Desktop Data SecurityTheimmediateimprovementthatavirtualdesktopsolutionoffersfordatasecurityisthatyoustorealldatainvirtualmachinesthatarehostedinyourcorporatedatacenterYouprotectaccesstothisdatabydatacenter-levelsecuritymechanismssuchasfirewallsDMZswebproxiesandVPNsWhenusershavethinclientsattheirdeskstheynolongerstoredatalocallyITcanmeetexpectationsaboutsecurityandcompliancewithregulations
AnotherbenefitofreplacingthedevicesatusersrsquodeskswiththinclientsistheabilitytobeveryselectivewiththetypesofUSBdevicesthatyouallowtoconnecttothesecurevirtualdesktopenvironmentYougaintheabilitytopreventusersfromconnectingUSBflashdrivesiPodsiPhonesorotherUSB-basedpersonaldevicestotheirdesktopstherebyreducingtheopportunityfordataleaksByrestrictinguseofUSBdevicesyoucanalsomitigateconcernsabouttheintroductionofmalicioussoftware
ForuserswhoarenotalwaysconnectedtothecorporatenetworkVMwareViewincludesafeaturecalledViewwithLocalModeLocalModeallowsenduserstocheckouttheirdesktopsmdashincludingapplicationsanddatamdashfromthedatacentertotheirlocaldevicesThisinstanceofauserrsquosdesktopisencryptedIftheuserlosesthelaptopcomputerorthelaptopisstolenthedataonthemissingdeviceisencryptedandhasaremote-erasesettingthatdisablesitifitdoesnotcommunicatetothecorporatenetworkwithinaspecifiedamountoftime
YoualsohavetheoptionofincludingVMwarevShieldEndpointinyourViewdeploymenttomanageantivirusscanningThevShieldEndpointproducthandlesantivirusscanningofViewdesktopsfromacentralizedvirtualapplianceSeetheVMwarewebsiteformoreinformation about vShield Endpoint
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
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Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
CustomersintheIDC study stated that the cost savings in security were largely due to the abilitytopushpatchesontodesktopimageswithoutwaitingforindividualmachinestobeavailableThebenefitsofvShieldEndpointwerenotyetavailableatthetimeoftheIDCstudy
Time Saved in Security Administration with VMware View
TraditionalPhysicalPCImplementation
TimeSavedperUserperYearwithVMwareView
PercentReductionin LaborCosts
80 hours 24 hours 30 Calculatedfrom IDCfiguresFromIDCfigures
ldquoSecurityisveryimportantBeinginhealthcarewewanttomakesurethatwehaveno information whatsoever residing on the local machineWithVMwareourSecurityDepartmentgetsto manage security in the waytheyneedtoandatthesametimeourpoliciesarekepthellipinplaceandalsoourresponsibilitieswithHIPAA[HealthInsurancePortabilityandAccountabilityAct]andthe federal regulations are completely in compliance as wellrdquo
mdashGregWolverton ChiefInformationOfficer ARcarehealthcareArkansas
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
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Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
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BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Desktop Disaster Recovery and Data BackupDisasterrecoveryplansforend-userdevicescanbehighlycostlysosomeorganizationsfocusonserverdisasterrecoveryplansandneglectrecoveryplansfordesktopsEndusersmustoftenimplementtheirowndesktopandlaptopbackupsolutionsiftheywanttoprotectagainstaseverefailureordatacorruptionAndfewusersarediligentabouttheirbackups
Current Challenges for Desktop Disaster Recovery and Data BackupIfanorganizationishitbyadisasterthatcausesitsserverstofailovertoadisasterrecoverylocationendusersneedaccesstotheapplicationsrunningonthoseserversInadditionusersneedtoconnecttocentralizeddatastoredattherecoverylocationAdisasterrecoveryplanmustconnectenduserstotherecoveryinfrastructuresothattheycancontinuebeingproductive
AnotherdisasterscenarioisthefailureortheftofanenduserrsquosphysicaldesktopInanenvironmentthatreliesonhardware-dependentend-userdesktopsthecostandcomplexityofrecoverycanbeprohibitivelyexpensiveandsubjecttolimitedsuccessDesktopbackupstrategiesprovideonemethodofdesktoprecoverybutfewbackupplansarefullyimplementedoracceptedThegoalistobeabletorecoverauserrsquoscriticaldocumentsfilesapplicationsandpersonalsettingsMostorganizationsthatattemptthisapproachhavetoinvestinagent-basedbackupsolutionsthattheyinstalloneverydesktopandlaptop
OneofthebiggerchallengesofthisapproachistheimpactthebackupprocesshasonendusersIfawindowpopsupinthemiddleoftheworkdayandtheagentstartstobackupfilesusersareannoyedandtheircomputerscanslowtoacrawlAsaresultusersmaycanceltheprocessesandquitthebackupagentwindowInsomecasesifusershaveadministrativeaccesstotheirPCsandaresavvyenoughtheycandisablethebackupagentsontheirPCsIftheylosetheirlaptopsortheirdesktopharddrivesfailtheyhavenobackupsfromwhichtorestore
SomeorganizationsimplementagentlessstrategiesinwhichtheymapdesktopcomputerstocentrallylocatedfilesharesandcriticalfilesareredirectedusingActiveDirectorygrouppolicyobjectsThisapproachissomewhatmoresuccessfulbutdependingonthenetworktopologyanddistributionofusersitcanputastrainonthenetworkinfrastructureandisalsosomewhatdependentonendusersrsquoknowingwheretosavetheirfiles
Virtualization Impact on Desktop Disaster Recovery and Data BackupImplementingaVMwareViewdesktopstrategycanhelpyoutoachieveefficienciesindisasterrecoveryTheseefficienciesareevidentbothinrecoveryofdesktopconnectionstoanalternatedatacenterlocationaswellasrecoveryofdesktopimages
ManagementofViewvirtualdesktopsbyVMwarevSphereandvCenteriskeyOnearchitecturalcharacteristicofaViewimplementationisthatallthedatafilesandthevirtualmachinesthatprovidetheend-userdesktopsresideinadatacenteronsharedstorageInmanyinstancestheViewdesktopscanandshouldresideonthesamestoragearraysyouusetostoreyourservervirtualmachines
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
28
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
AsaresultyoucanusearrayreplicationtechnologiestoeasilyreplicateboththedesktopandtheservervirtualmachinestoyourdisasterrecoverysiteYoucanusethisapproachinconjunctionwithasolutionsuchasVMwareSiteRecoveryManagertofullyautomatetherecoveryofthedesktopvirtualmachinesBecauseyoucansetupalloftheViewinfrastructureserversasvirtualmachinesyoucanalsoreplicatethemtothedisasterrecoverysite
WithallofthecomponentsofyourViewinfrastructureavailableatyourdisasterrecoverysiteyoucangetyourorganizationbacktoworkmuchmoreeasilyafteradisasterYourenduserscanaccesstheirdesktopsfromhomeviaacorporateVPNordependingonyourconfigurationjustanInternetconnectionSimilarlyifapandemicrequiresyourorganizationtotellworkerstostayathometheycanconnecttotheirdesktopsandaccessthecorporateresourcestheyneedtodotheirjobswithouthavingtocomeintotheoffice
ThetimeandproductivitysavingsintheseareasaresignificantwithaVMwareViewsolutionIDC has not yet calculated the time saved fordisasterrecoveryanddatabackupinaViewimplementation
ldquoItrsquosnotjusttheinitialcostofhardwareitrsquosalsothatthefailureofthathardwaretakesquiteabitoftimetotroubleshootandfixmdashnottomentionthepossibilityoflosingdatasayifsomebodydropsalaptopWithVMwareViewwecanreducehardwaredependencyandstoreallthatdatainaprotecteddatacenterThatrsquosgoodfortheuserandgoodforthecompanysinceitwillmeanwewonrsquothavesensitivedatawanderingaroundondesktopsandlaptopsandUSBkeysAndbecauseavirtualdesktopisanapplianceifadevicefailswecanswapitoutandgettheuserbackupandrunningveryquicklyWecaneventieitinwith[VMwarevSphere]SiteRecoveryManagertoenablemoredynamicrecoverysoifweloseacallcenterinonelocationitsdataisprotectedandwecanstartupagaininanotherrdquo
mdashTomVanHarnSystemsSupportAdvisorAmwayregardingthesecurityanddisasterrecoverybenefitsofmovingfromphysicaldesktopstoVMwareViewvirtualdesktops
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
29
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Desktop Help Desk and SupportAsaresultofimplementingaVMwareView-baseddesktopstrategyyoucanexpecttoachievehigherlevelsofserviceforyourendusersandincreasetheperceivedlevelofserviceYoushouldalsobeabletotakeadvantageofthecentralizednatureofthearchitecturetoreducethemeantimetoresolutionofenduserhelpdeskissues
Current Challenges for Desktop Help Desk and SupportDesktopadministrationteamsstruggleconstantlytomeetestablishedservicelevelagreementsfordesktopendusersHelpdesksthatsupportdesktopusersfocusonminimizingthemeantimetoresolution(MTTR)whenauserrsquosdesktopfailsAlowerMTTRreducestheamountoftimethatendusersarenotbeingproductive
EndusersusuallypresentITwithaproblembutnotacauseCommonuserissuesincludeobsoletehardwarefaultyhardwareapplicationfailureslackofnetworkconnectivityandvirusesandmalwareOnlybycommunicatingwiththeenduseranddiscoveringthecausecanthedesktopadministratorsolvetheproblemMorecomplexproblemsmustbeescalatedtomoreexperienceddesktopadministratorswhichaddstothecostanddelay
ThedistributednatureofadesktopenvironmentaddsalevelofcomplexitytodesktopadministrationEndusersmaytelecommuteorworkinremoteofficesorbuildingswhichcanmakedesktoptroubleshootingmoredifficultandmorecostlySometimesdesktopadministratorsmusttraveltootherbuildingsorsites
Virtualization Impact on Desktop Help Desk and SupportBycentralizingthedesktopsinthedatacenterwithVMwareViewyoubringthedesktopsclosertothedesktopadministratorsThiseliminatesthechallengesofworkingwithdesktopsinbranchorremoteofficesInaViewenvironmentadministratorshavedirectaccesstoendusersrsquodesktopsviavCentersotheycanseewhatishappeningwithoutusingaremotemanagementtool
Searchingforacausetotheproblemcanbelimitedintimeifdiscoverytakesmorethanfiveminutesdesktopadministratorscansimplyprovisionanewdesktopfortheenduseranddeliveritoverthenetwork
ldquoOur department has lost 20percentofitsfundingandstaffinthepastyearByusingVMwareViewandHPMobileThinClientswersquovefoundamorecost-effectiveand efficient way to deliver computing resources to our studentsWersquorecontainingouroperatingcostswhilesupporting40percentmoremachinesThedesktopsrequirelesssupporttheteachers get a more reliable platformandthestudentsget a better educational experienceEverybodywinsrdquo
mdashJeremyWoods TechnologyPlanningCoordinatorOntario-MontclairSchoolDistrictOntarioCalifornia
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
30
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
ForarchitecturesthatincludethereplacementofendusersrsquoPCswiththinclientsorzeroclientssupportfortheseend-userdevicesisverysimpleInmanyinstancesendusersthemselvescaninstallandsetuptheirthinclientswithoutatechnicalsupportengineeronsiteIfahardwareproblemoccurstheendusercantrytofixtheproblembysimplyresettingthedeviceIfaresetdoesnotresolvetheissuethesupporttechniciancandeliverareplacementthinclientandtheuserisproductiveagainTypicalthinclientdeviceshaveafractionofthemovingpartsthatatraditionalPCorlaptophasThereforethemeantimebetweenfailures(MTBF)forthesedevicesisveryhighInthelongrunthesimplicityofthesedevicesleadstofewersupportcallsrelatedtohardwarefailure
Time Saved in Desktop Help Desk and Support with VMware View
TraditionalPhysicalPCImplementation
TimeSavedperUserperYearwithVMwareView
PercentReductionin LaborCosts
375 hours 217 hours 58 Calculatedfrom IDC figuresFromIDC figures
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
31
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
SummaryThetimesavedinthemanagementofuserdesktopsissignificantwithaVMwareViewvirtualdesktopimplementationTimesavedindesktopmanagementmeansthatyourITstaffcandevotethemselvestootherprojectsonyourIThorizon
AVMwareViewvirtualdesktopsolutionresolvesmanyoftheeconomicandusersatisfactionissuesofadesktopenvironmentAViewdeploymentsavesanaverageof7hoursoflaborperuserdesktopperyearoutof122hourslaborperuseronaphysicaldesktopperyearThisisa57decreaseinlaborcostswithaVMwareViewimplementationMultiplythe7hoursbyyournumberofusersandthetimeavailableforotherprojectsisaconvincingargumentforvirtualdesktops
Time Saved in Desktop Management with VMware View Virtual Desktops
Desktop Management Task Hours Saved per User per Year Percentage of Time Saved per User per Year
Desktophardwareandsoftwaredeployment 51 65
Useradministration 89 68
Applicationmanagement 141 54
Image management 126 59
Userprofilemanagement NotcalculatedbyIDC NotcalculatedbyIDC
Desktoppatchmanagement 50 65
Desktopdatasecurity 24 30
Desktopdisasterrecoveryanddatabackup NotcalculatedbyIDC NotcalculatedbyIDC
Desktophelpdeskandsupport 217 58
TOTAL time saved per user per year 698 hours 57Note ThistotalisaveryconservativeestimateoftimesavedwithVMwareViewItdoesnotincludethetimesavedwithViewPersonaManagementorvShieldEndpointantivirusprotection
IDChasnotyetstudiedthetimesavedwithViewPersonaManagementIDChasnotyetstudiedthetimebenefitsofvShieldEndpointforantivirusprotection
Inadditiontothelabor-savingbenefitsofdesktopvirtualizationViewdesktopvirtualizationsolutionisthefirststepinthejourneytothecloudByplacinguserdesktopsinthecloudalongwithThinAppvirtualizedapplicationsyouarepoisedtofillintheotherVMwaresolutionsforthepost-PCera
32
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Additional ResourcesQuantifying the Business Value of VMware ViewIDCwhitepaperMay2011
Desktop Total Cost of Ownership 2011 UpdateGartnerresearchnoteFebruary2011
10 Reasons to Modernize the DesktopCIOCustomSolutionsGroupwhitepaper
The Total Economic Impact of VMware ThinAppForresterResearchstudySeptember2010
VMware View documentation
View Technical Resources Decide Design Deploy
33
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
VMware Inc 3401 Hillview Avenue Palo Alto CA 94304 USA Tel 877-486-9273 Fax 650-427-5001 wwwvmwarecomCopyright copy 2012 VMware Inc All rights reserved This product is protected by US and international copyright and intellectual property laws VMware products are covered by one or more patents listed athttpwwwvmwarecomgopatents VMware is a registered trademark or trademark of VMware Inc in the United States andor other jurisdictions All other marks and names mentioned herein may be trademarks of their respective companies Item No VMW-IG-BUSINESSCASE-USLET-20120302-WEB
About the Authors and ContributorsTinadeBenedictiswrotethecurrentversionofthispaperTinaisatechnicalmarketingmanagerintheEndUserComputinggroupatVMwareShewritespapersonVMwareViewThinAppandotherenterprisedesktopproducts
SpecialthankstoRidwanHuqandBrianGammageforcontributionstothisversionofthepaper
TheauthorsoftheoriginalversionofthiswhitepaperwereJosephHorseyandAnjanSrinivasJosephHorseyiscurrentlyamanager ofsystemsengineeringforVMwareandhasvastexperiencearchitectingandsellingdesktopandservermanagementsolutions AnjanSrinivaswasformerlyagroupproductmarketingmanagerfordesktopproductsatVMware
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7BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
Are You Considering Virtual DesktopsThispaperisforbusinessdecision-makerswhoarecurrentlyconsideringavirtualdesktopimplementationsotheycancontinuetheirjourneytothecloudThefocusisontimeyoucansaveindesktopadministrationbydeployingaVMwareViewsolutionStafftimesavedindesktopmanagementcanbeappliedtootherprojectsonyourroadmap
WhenistherighttimetotakethevirtualdesktopstepManyorganizationsfindthatinsteadofrefreshingobsoletephysicalcomputerswithnewdesktopcomputerstheycaninsteaddivertfundstoavirtualdesktopimplementationLegacyhardwarecanberepurposedasclientdevicesoryoucanpurchaselessexpensivethinclientsTheremainingfundscanbedevotedtothevirtualdesktopimplementation
The Numbers
Return on investment IDC(Table2)founda367medianfive-yearreturnoninvestment(ROI)withaVMwareViewimplementationThepaybackperiodthepointatwhichdollarsinvestedwereequaltodollarssavedwas561monthsfollowingdeployment
Cost of infrastructure and laborThecostofinfrastructureandlaborforaVMwareViewimplementationis50ofthecostforaphysicalPCimplementation(IDCFigure3)(Thisistheaveragecostoverafive-yearperiodandincludesuserdeviceshardwareandsoftwareinfrastructureandlabor)
Labor costsWiththeinfrastructurecostseliminatedfromtheequationlaborcostsarereducedbyapproximately57peruserperyearwithaVMwareViewvirtualdesktopimplementationcomparedtophysicaldesktops(IDCTable1)Thispaperfocuseson thelaborsavedwithaVMwareViewimplementation
Video Seattle UniversitySeattleUniversitymovedtoaVMwareViewvirtualdesktopsolutioninsteadofreplacingobsoletephysicaldesktopcomputersTheITdepartmentrepurposedlegacyhardwareasViewClientsInadditiontheyprovidedstudentswiththeabilitytoaccesstheirdataandapplicationsfromtheirowndevicesfromwherevertheyare
ldquoWewantedtofindasolutionthatdidnrsquotrequireustostayonthatthree-yearrefreshcycletokeepupwithstudent technologies and student application needshellipwewereabletotakeallofthe money that we would use fordesktopsandapplythemtowardsaserverandVMwareViewinfrastructureWewereable to continue using our old hardware and really prolong thelifeofthathardwarerdquo
ndashMattByersSystemsAdministratorSunGardHigherEducationatSeattleUniversitySeattleWashington
Why Choose VMware View Are You Considering Virtual Desktops
8BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
ThisdiscussionoutlinesthechallengesincurrentdesktopmanagementprocessesandthendescribeshowaViewimplementationcanchangetheseprocessesandsavetimeTheserecommendationsarebasedonVMwarebestpracticesandontheexperiencesinsuccessfulcustomerdeploymentsofView
WewillfrequentlyreferinthispapertoastudycarriedoutbyIDCQuantifying the Business Value of VMware ViewThisstudyfocusedonasetofVMwareViewcustomerswhohavereapedthefinancialbenefitsofaViewvirtualdesktopimplementation
TotalhoursspentperdesktopinatraditionalPCimplementationwerecalculatedfromIDCfiguresgiveninTable1oftheMay2011versionofQuantifying the Business Value of VMware ViewThefiguresusedinthecalculationswere1)laborhourssavedwithViewand2)thepercentreductioninlaborrequiredforViewascomparedtoatraditionalPCinfrastructureRelatedrowsintheIDCtablewerecombinedtoresultinthelargercategoriesdiscussedinthispaper
ldquoWithVMwareViewIcanhonestly say that there are months that go by where I donrsquothavetothinkabouttheinfrastructure because it justworksThescalabilityand the performance are reallythereandIamverygrateful not to have to worryaboutitrdquo
mdashChrisHouseSeniorNetworkAnalystMetroHealthMichigan
Video Improving the Physician Experience Through Desktop Virtualization Metro HealthMetroHealthinMichiganimplementedaVMwareViewsolutiondeliveredinpartnershipwithOpenSystemsTechnologiesThevideoshowcasesthemobileenduserexperienceof DrBradleyJCleggDOMetroHealthHospital
Why Choose VMware View Are You Considering Virtual Desktops
9BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
Managing Traditional Personal ComputersAlthoughthecapitalexpenditurerequiredfortraditionalpersonalcomputersandstoragehasdecreasedovertimetheoperationalcostofmanagingindividualphysicaldesktopcomputershasincreasedbecauseofrisinglaborcostsandtheescalatingcomplexityofdesktopmaintenancetasksTheoperationalcostofpersonalcomputingisthemostsensitiveareaofexpendituresforITdepartmentsandthisisalsotheareawhereaVMwareViewvirtualdesktopimplementationcanreducethetotalcostofownership
The repeating stages of a personal computerlifecycleasillustratedare
bullProcure
bullImage
bullTest
bullDeploy
bullSecure
bullRetire
ThemanagementofthephysicalPClifecycleconsumesagreatdealoftimeforITdepartmentsAVMwareViewvirtualdesktopsolutioncanshortcutandeveneliminatesomeofthisdesktopmanagementandtherebyreducetheoperationalcostsofdesktopsWithavirtualdesktopsolutiontheamountoftimesavedperdesktopismultipliedbyhundredsorthousandsofusers
Figure 3ManagingthePersonalComputerLifecycleStages
Manage PCs
Deploy
ImageRetire
TestSecure
Procure
10
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
The Advantages of Virtual DesktopsWewilldiscusseachofthefollowingdesktopmanagementactivitieswithregardtothecostchallengesandhowaVMwareViewvirtualdesktopsolutioncanrelievethosecosts
bullDesktophardwareandsoftwaredeployment
bullUseradministration
bullImageandapplicationmanagement
bullDesktoppatchmanagement
bullDesktopdatasecurity
bullDesktopdisasterrecoveryanddatabackup
bullDesktophelpdeskandsupport
11
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Desktop Hardware and Software DeploymentMostenterpriseshaveaheterogeneousdesktopcomputinglandscapewithamixofdifferenthardwaretypesperipheraldevicesdriversscreenresolutionsapplicationsandapplicationversionsAsingleITorganizationtypicallysupportstheconfigurationandrolloutofhardwareandsoftwareinthismixedenvironment
Current Challenges of Desktop Hardware and Software DeploymentDeployingadesktopcomputertoeachuserinvolvesorderingreceivingtaggingandcheckingthecomputerandthenconfiguringapplicationsandcorporatesettingsTestingandsecuringthedesktopcomputeraddtothedeploymenttimeAftertheuserreceivesthedesktopcomputermoretimeisspentininitialsetupandsupportuntilthenewcomputerisfullyproductivefortheuser
Virtualization Impact on Desktop Hardware and Software DeploymentThetimedifferencebetweenconfiguringanddeployingaphysicaldesktopanddeployingavirtualdesktoptoauserissignificantForexamplewithViewitcantakeonlyeightminutestodeployaViewvirtualdesktoptoauserTheprocessofcopyingavirtualimageandassigningittoauserismuchfasterandmorefoolproofthansettingupanindividualphysicaldesktopInadditionyoucanrepurposelegacyhardwaretoaccessthevirtualdesktopimageThisextendstheusefullifeofthehardwarereducestheinitialcostofdesktopvirtualizationandresultsinauserdevicethatissimplertomaintainthanaphysicaldesktop
Provisioning The process of providing users with access to dataandtechnologyresources
ndash Webopediacom 14February2012
ldquoWithViewComposerwecancreatenewdesktopsontheflyIfwehaveaWyseterminalreadytogoittakesusabout15minutestocreateanewdesktopwhereasbeforeitwastakingustwotothreehourstoloadadesktopimageThatmakesITmuchmoreresponsive to the overall needsoftheorganizationrdquo
mdashJohnMehargDirectorofHealthInformationTechnologyNormanRegionalHealthSystemOklahoma
Time Saved in Deploying a Desktop to a User with VMware View
TraditionalPhysicalPCImplementation
TimeSavedperUserperYearwithVMwareView
PercentReductionin LaborCosts
78 hours 51 hours 65
CalculatedfromIDCfiguresFromIDC figures
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
12
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
User AdministrationMaintainingandmanaginguserprofilesandloginstakesagooddealofITmanagementtimeThetimesavingswithvirtualdesktopsissignificant
Current Challenges of User AdministrationUsersjoinanorganizationchangeroleschangeuseraccountdataandleavetheorganizationUseradministrationondesktopsinvolvescreatinguseraccountsandchanginguseraccountstoaccommodateofficemovesdepartmentaltransfersanddeparturesfromtheorganizationMaintainingpolicieswithinActiveDirectoryforapplicationentitlementaddstothecomplexityofuseradministrationTheITgrouphasaconstantflowofworktomaintainuseraccountsonphysicaldesktops
Virtualization Impact on User AdministrationUseradministrationissimplifiedwithaViewdeploymentViewprovidesaneasy-to-useadministrativeinterfacetoassigndesktopstoActiveDirectoryusersInadditiondesktopadministratorsdonotneedtophysicallyvisitthedesktoptheycansimplychangeparametersofdesktopassignmentfromthedatacenter
Time Saved in User Account Administration with VMware View
TraditionalPhysicalPCImplementation
TimeSavedperUserperYearwithVMwareView
PercentReductionin LaborCosts
131 hours 89 hours 68
ldquoWhatprobablyusedtotakeustwotothreeweeksfromprocurement to provisioning ofasystemnowwecandoinfivetotenminutesItusedtotakeusprobablyanhourortwotocustomizeandtailorforanassociateNowwecandothataswellinjustseveralminutesrdquo
mdashShaneMartinezDirectorofGlobalInfrastructureADPDealerServicesIllinois
CalculatedfromIDCfiguresFrom IDCfigures
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
13
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Image and Application ManagementAsnewversionsofapplicationsanddesktopoperatingsystemsarereleasedyouneedtohaveanefficientwaytoupdateendusersrsquodesktopenvironmentsYouneedtoachievethiswhileminimizingenduserdowntimeandmitigatinganypotentialuserdataloss
Current Challenges for Image and Application ManagementDesktopimagesconfiguredforendusersarenotusuallytailoredforspecificuserrolesInadditiontheapplicationsintheseimagesaretightlycoupledwiththeoperatingsystemItisverydifficulttomanagejustoneapplicationortomaintaintheoperatingsystemwithoutaffectingsomeothercomponentoftheinstalledsoftwaresometimesnegativelyTheneedtostandardizemanagementofphysicaldesktopscanresultinaldquoone-size-fits-allrdquoapproachwhereacommonimageisusedtosupportmultiplejobrolesTheresultisthatmostusershaveamorecompleximageandmoreapplicationsthantheyneed
ImagesalsomustincludecompatibledesktopandlaptophardwaredriversToensurecompatibilityorganizationstendtoengineerandcertifydesktopimagesforeachoftheirdesktophardwaretypesBecausemostorganizationsrefreshtheirdesktophardwareeverythreetofiveyearsthenumberofnewimagesthattheymightneedtodevelopcangrowveryquicklyTheoperationalcostsofdesktopimagingandreimagingaresignificantwhichfurtherdrivestheldquoone-size-fits-allrdquoapproach
YoufaceasimilarchallengewhenyouneedtomigratetoanewerdesktopoperatingsystemManyorganizationsaremigratingtotheWindows7operatingsystemThemigrationfromWindowsXPtoWindows7inaphysicalenvironmentistime-consumingandexpensive
TheprocessesofupgradingandmigratingoperatingsystemsaswellaspackagingtestingandprovisioningapplicationscanburdenanorganizationsomuchthattheyremainyearsbehindtheavailabletechnologyInadditionenduserscanbetiedtodevicesandimagesthatmaybeobsoletefortheirjobroles
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
14
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Virtualization Impact on Image and Application ManagementWhenyouimplementaremotedesktopstrategybasedonVMwareViewyoucandecouplethevariouslayersthatmakeupadesktopimageandmanageeachofthesedesktoplayersindependentlyThisallowsyoutousemoreefficientmanagementprocessesandminimizestheimpactachangeatonelayerhasontheotherlayersandultimatelyonendusers
Thelayersofavirtualdesktopare
bullOperatingsystem
bullApplications
bullUserdataanduserpersona
To manage the operating system layer of the desktop imageVMwareViewprovidesthechoicebetweennonpersistentandpersistentdesktopsViewComposerisanoptiontomanagelinked-clonedesktops
To manage applicationsthebestchoiceistovirtualizeasmanyapplicationsaspossiblewithVMwareThinAppandtoplacethosevirtualapplicationpackagesontheVMwareViewbaseimages
To manage the user data and user personayoucanuseViewPersonaManagement
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
ldquoRightnowwersquovegotover1700desktopsandlaptopsout around the college with differentimagesonthemWithVMwareViewwecanhaveonelsquogoldenimagersquoinstead of having to manage 30to40differentimagesmdashandthatmakesturnaroundtime for updates on drivers andsoftwaremuchquickerrdquo
mdashDaveHunterAssociateDirector ITServicesRedDeerCollege RedDeerAlbertaCanada
15
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Application Virtualization with ThinAppTofurthersimplifydesktopmanagementyoucanvirtualizetheapplicationlayerwithVMwareThinAppThinAppvirtualapplicationpackagesseparatetheapplicationfromtheoperatingsystemlayerbyencapsulatingavirtualoperatingsystemwithintheThinApppackageAThinApppackageisnotinstalledintheoperatingsystembutinsteadplacedonthedesktopasanisolatedexecutableAsaresultThinAppapplicationpackagesdonotconflictwitheachotherinwaysthatnativeapplicationscan
AJuly 2010 Forrester Research report on the economic impact of ThinApp application virtualizationpresentsacasestudyofaThinAppimplementationwitharisk-adjustedpaybackperiodofoneyearandareturnoninvestmentof185overfouryearsThecustomerinthecasestudycitedthefollowingeconomicbenefits
bullFasterapplicationpackaging
bullDecreasedoreliminatedregressiontesting
bullFasterapplicationandupdatedeployment
bullReductioninoreliminationofleveloneandleveltwohelpdeskcalls
bullIncreaseduserproductivity
YoucantakeoneoftwoapproachestodistributingThinAppexecutablestousers
bullStreaming executionmodewheretheuserlaunchestheThinAppvirtualizedapplicationfromadesktopshortcutBlocksofapplicationdataarestreamedfromacentralfileshareintomemoryonthedesktopforlocalexecutionThereisnodiskfootprintonthedesktopforthevirtualizedapplication
bullDeployedexecutionmodewheretheuserrunstheThinAppvirtualizedapplicationfromacopyoftheThinAppexecutableplacedonthedesktop
Youchoosestreamingordeployedexecutionmodebasedontheneedsofyourusersandthespeedandlatencyoftheusersrsquonetworkconnections
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
ldquoOnce an application has beenvirtualizedwithVMwareThinAppitrsquosveryverypredictableWeknowwecanbeconfidentthatwewillnothavetogobacklaterandfixthingsrdquo
mdashDewandNeely Tier3SupportManager IndianaOfficeofTechnologyIndianastategovernmentIndianapolisIndiana Indiana Office of Technology Drives Cost-Effective Application Management with VMware ThinApp
16
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
InaViewenvironmentyoucreateacentralfileshareorThinAppRepositorytostoreyourThinAppvirtualizedapplicationsFigure3showstheThinAppRepositoryconnectedtoViewComposerYoucancopyThinApppackagesfromtherepositorytotheparentimagesothateachlinkedclonehasthevirtualizedapplicationsonthedesktoporeachlinkedclonecanhavedesktopshortcutstoruntheapplicationsinstreamingmodefromtherepository
VM
VM
VM
VM
LinkedClones
VM
VM
VM
VM
LinkedClones
VM
VM
VM
VM
LinkedClones
OS
DATA
ThinApp Virtual
App
Shortcut to
ThinApp Virtual App
ThinApp VirtualizedApplication Repository
ParentImage 1
ParentImage 3
ParentImage 2
VMware View Composer
VMware View Composer
VMware View Composer
Figure 4ViewComposerAddsThinAppPackagestoDesktops
TheidealinaVMwareViewimplementationistohaveasmanyofyourapplicationsaspossiblevirtualizedwithThinAppYoucaneasilymixldquonativerdquoWindowsapplicationswithThinAppvirtualizedapplicationsontheViewdesktopFortunatelyThinAppapplicationscanbemanagedthroughthesametoolsandprocessesasyournativeWindowsapplicationsandyoucantakeadvantageoftheefficiencyofyourcurrentapplicationmanagementsystem
ByvirtualizingapplicationsyoualsogainadynamicmechanismtorolloutneworpatchedversionsofanapplicationForstreamedapplicationsyousubstitutetheupdatedpackagefortheoriginalontheThinAppRepositoryForapplicationsresidingontheparentimagesyoucanusetheThinAppAppSyncfeatureandplaceanupdatedapplicationonanupdateserverinthedatacenterandusersautomaticallydownloadthenewversionoftheapplication
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
17
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
VMwareThinAppisespeciallysuitedtomigratingapplicationstoanewversionoftheWindowsoperatingsystemsuchasWindows7orlaterYourVMwareViewWindows7desktopscanincludeThinApppackagesoflegacyapplicationsIfanapplicationissupportedonthelaterversionoftheoperatingsystemyoucanvirtualizethelegacyapplicationandrunitonaWindows7desktopInadditionwithThinAppyoucanvirtualizeInternetExplorer6alongwithalegacyapplicationthatrunsonlyonIE6andrunthatvirtualizedapplicationonWindows7ThenativelyinstalledInternetExplorerbrowserrunsalongsidethevirtualizedIE6browseronaWindows7desktop
Customersinthe IDCstudysaidthatthecentralizedpackagingtestingprovisioningandupdatingofapplicationsinaVMwareViewimplementationwasthereasonforthecostsavingsinapplicationsupportThesebenefitsaremagnifiedwhendesktopapplicationsarevirtualizedwithThinApp
Time Saved in Managing Applications on the Desktop with VMware View
TraditionalPhysicalPCImplementation
TimeSavedperUserperYearwithVMwareView
PercentReductionin LaborCosts
262 hours 141 hours 54 Calculatedfrom IDCfiguresFromIDC figures
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
ldquoVMwareThinApphashelpeduskeepourlegacyapplications functioning and move forward with new technologiesevenwhenwe are faced by budget constraintsrdquo
mdashPaulBaltzell DeputyCIODeliveryServicesIndianaOfficeofTechnologyIndianastategovernmentIndianapolisIndiana
18
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Rolling Out New Base Images of Operating Systems and ApplicationsVMwareViewprovidestheoptionsofnonpersistent(stateless)andpersistent(stateful)desktopsaswellasViewComposertomanagelinkedclonesTheViewimagemanagementsystemprovidesoptionstomeetyourorganizationrsquosneeds
IfyouaremigratingtoanewoperatingsystemversionsuchasWindows7orlateryoucanuseViewComposerandtheRecomposefunctionforamuchsimplertransitionYoucanbuildthenewdesktopimagetoincludevirtualizedapplicationstoseparatetheapplicationsfromtheoperatingsystem
VMwareViewdesktopsbasedonmasterimagesstoredinthedatacentercanbeeasilydistributedtoremoteorbranchofficeswithouttheneedfordesktopadministratorstotravel
View customers in the IDCstudysaidthatthereductioninthenumberofimagesplusthefastertimetochangeeachimagewereinstrumentalinreducingtheoperationalcostsofimaginginaViewenvironmentForexampleoneViewenterpriseuserintheIDCstudyfoundthatadesktopreimagetook5minuteswithViewbut120minuteswiththetraditionalimagingapproach
Time Saved in Desktop Imaging with VMware View
TraditionalPhysicalPCImplementation
TimeSavedperUserPerYearwithVMwareView
PercentReductionin LaborCosts
213 hours 126 hours 59 CalculatedfromIDCfiguresFromIDCfigures
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
ldquoWithVMwarethereisalot of cost savings that peopleoverlookOneofthebiggest things that I can sayaboutVMwareanditrsquosjustflabbergastingisthatitusedtotaketwotechniciansthree to four days to set up alabof40thickmachinesandnowittakesonetechnicianthreehoursSoftwareupgradesornewinstallations can be pushed outintwohoursasopposedto eight hours for a lab of 100machinesrdquo
mdashGeorgesKhairallah NetworkSpecialist ChinoValleyUnifiedSchoolDistrictChinoCalifornia
19
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
User Data and User Persona in a View EnvironmentVMwareprovidesuserdataandpersonamanagementwithViewPersonaManagementWithPersonaManagementyoucanstorepersistentuserprofileinformationanduserdatainaseparatelocationfromthedesktopimageandoptimizeperformancebytakingadvantageoftheaccessandupdatealgorithmsofViewPersonaManagement
PersonaManagementdownloadsuserprofileinformationonanas-neededbasisthusavoidingloginbottlenecksInadditionupdatestouserdataandtheuserpersonaareuploadedonanintermittentbasistothepersonarepositorywhichavoidsalogoutbottleneckFormoreinformationonimplementingViewPersonaManagementseetheVMware View Persona Management Deployment Guide
ViewPersonaManagementwasnotinplacewhen IDCdidtheirstudysowehavenofiguresyetforthesavingsinlabortimewithViewPersonaManagement
Video ADP Dealer Services IllinoisADPDealerServicesadivisionof ADP(AutomaticDataProcessing)offershumanresourcepayrolltax andbenefitsadministrationtoautomobiledealershipsInthisvideo BillNaughtonChiefInformationOfficerandShaneMartinezDirectorofGlobalInfrastructurediscusstheirVMwareViewimplementationViewdesktopsareusedinremotelocationsonmobiledevicesandincall centersbysoftwaredevelopersandendusers
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
20
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Desktop Patch ManagementTodayrsquostraditionalpatchmanagementprocessesandsolutionsposemanychallengesAlargeproportionofadesktopadministratorrsquostimeisspenttestinganddistributingpatchesandtroubleshootingpatchdistributionissues
Current Challenges for Desktop Patch ManagementBothoperatingsystemsandapplicationsneedtobepatchedtokeepupwithsecurityenhancementsbugfixesandmoreThebasicprocessworkflowthatmostorganizationsfolloworattempttofollowwhentheyimplementpatchmanagementisthefollowing
ManagePatches
Prioritize
Plan
Remediate
TestReport
Assure
Audit
Assess
Figure 5ManagingthePatchMaintenanceStages
ThisrepeatingprocessofAssessPrioritizePlanRemediateTestReportAssureandAuditcanbecomplexandsubjecttomanychallengeswhichreducestheeffectivenessofthepatchmanagementprocessThenumberofvulnerabilitiesthathackersexploiteachyearincreasesataratethatistoofastforITadministratorstoremedyAsthenumberofnecessarypatchesincreasesthetimeneededtopatchalldesktopsystemsinanorganizationexpandsandbythetimeonepatchorsetofpatchesisrolledoutothervulnerabilitiesareexposedwhichalsoneedtobepatched
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
21
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
ThedistributednatureofdesktopandlaptopcomputershasmadecentrallymanagedsoftwaredistributionmechanismsanimportantpartoftheITinfrastructureinmanyorganizationsUsuallythesesolutionsarehighlydistributedinnatureandcomplextomanageandmaintainTheyalsodonotguaranteesuccessfuldistributionbecausetheyrelyonclient-sideagentswhichmustberunningandonthenetworktoreceiveanyupdatesThemoredistributedthedesktopenvironmentthemorecomplexpatchmanagementisandthelowerthefirst-passsuccessratioIfyouneedtodeliverpatchesandservicepackstodesktopsatremotebranchesorregionalofficeswherenetworkconnectivityislimitedyoucanencounterconnectivityissuesanditwilltakemuchlongertodeploytheupdatesSomeusersystemsneverreceivepatchesbecauseofinfrequentconnectiontothenetwork
AnotherkeychallengeintheconventionalpatchmanagementprocessisvalidatingpatchestoassurethatapplyingapatchwillnothaveanegativeimpactonanenduserrsquosPCorotherapplicationsThisprocessistime-consumingandsubjecttofailureAfterPCsaredeployedtouserstheyaresubjecttosignificantconfigurationdriftThisconfigurationdriftcanbeattributedtouser-initiatedhardwarereplacementshardwareupgradesorapplicationinstallationsthatvaryfromthecorecorporateimageThuscertifyingapatchagainstyourorganizationrsquosbaseimagedoesnotensurethatitworksonallusersrsquocomputersApatchorservicepackyoudistributemaycauseproblemsonsomecomputersandnotonothersItisthenverydifficulttoreverttothelastknowncleanstateoftheuserrsquosdesktopandtobackoutthechanges
WithallofthesecomplexitiesitcantakeaverylongtimetopatchallofthecomputersinyourorganizationThedelaysmakeitdifficulttomaintainadequateenterprisesecurityandthecostofremediatingthegapsinsecurityissignificantThetraditionalpatchmanagementprocessinvolveshighITlaborcostsandnotableuserdowntimeandinconvenience
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
22
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Virtualization Impact on Desktop Patch ManagementImplementingavirtualdesktopsolutiondoesnoteliminatetheneedforsolidprocessesandorganizationalresourcestomanagepatchingandothersecurityissuesHoweveryoucanmakethepatchingprocessmoreefficientbyusingthetoolsthataViewsolutionprovidesInatypicalViewenvironmentupdatesyouapplytoasingleparentvirtualmachineinstanceautomaticallyaffectmultipleend-userdesktopsAsaresultyouspendlesstimepatchingandcanupdatemoreend-userdesktopsonthefirstpass
ViewComposeroffersenhancedimagemanagementinaViewenvironmentAsshowninFigure6theViewComposertechnologyenablesyoutocreateacatalogofdesktoptypestomeettheneedsofparticularcategoriesofusersYoucreateaparentvirtualmachineimageforeachdesktoptypeandViewComposerprovisionsadesktoptoeachenduserbycreatingalinkedclonebasedontheappropriateparentimage
VM
VM
VM
VM
ParentImage 1
LinkedClones
VM
VM
VM
VM
ParentImage 3
VMware View Composer
VMware View Composer
VMware View Composer
LinkedClones
VM
VM
VM
VM
ParentImage 2
LinkedClones
OS
APP
DATA
Figure 6End-UserLinked-CloneDesktopsBasedonParentImages
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
23
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Viewcreatestheoperatingsystemdisksfortheseend-userdesktopsaslinkedclonesoftheparentvirtualmachineInitiallythedesktopsreaddatafromtheparentdiskWhenadesktopwritesdataViewsavesitinstorageonapersistentdiskthatisuniquetothatdesktopFuturereadscomefromthedesktoprsquospersistentdiskorfromtherebuiltdesktopimageasappropriate
ViewComposergivesyoumanagementfunctionsfortheselinked-clonedesktopsincludingRefreshRecomposeandRebalance
bullRefresh TheRefreshoperationallowsyoutorevertalinkedclonedesktoptoitsoriginaldeploymentstate
bullRecomposeTheRecomposefunctionallowsyoutomigrateanenduserfromonedesktoptoanothermaintainingtheuserrsquospersistentdiskandmakingtheuserdataavailabletotheuserfromthenewdesktop
bullRebalanceTheRebalancefeatureisawaytomovevirtualdesktopsfromonestoragearrayLUNtoanotherinordertobalancethediskusageload
FormoreinformationonRefreshRecomposeandRebalanceseetheVMware View Administration guide
YoucanusetheRecomposefunctiontostreamlinepatchingandmaketheprocessmoreefficientRatherthanmanagingapatchingprocessforeachindividualdesktopyoucanpatchtheparentdesktopandusetheRecomposefunctiontodistributethatpatchautomaticallytoendusersrsquodesktops
YoumanagealloftheseparentimagesdirectlyBecauseparentimagesareinthedatacenteryouavoidtheproblemsthatthetraditionalpatchingprocessencounterssuchasnetworklatencyandbandwidthissuesandissueswithdesktopsandlaptopsbeingonthenetworkatthetimeoftheremediationThecentralizednatureofthevirtualdesktopsensuresthattheseparentimagesarealwaysatthelatestpatchlevel
YoucanleverageyourexistinginvestmentinautomateddistributiontechnologiestopatchthemasterimagesinaViewimplementationThiswayyourcurrentstandardizedoperationsarenotaffectedAnotherapproachyoucantakeistousevCenterUpdateManagerasthepatchmechanismfortheparentimagesUsingUpdateManageryoucancreatedifferentpatchbaselinesforeachcategoryofdesktopThisapproachallowsyoutoassigntheappropriatelevelofpatchingprioritytocategoriesofdesktopsbasedonhowcriticalthedesktopsaretoyourbusinessratherthanwiththetraditionalbroadcastapproach
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
Video Blue Cross Blue Shield of Kansas City MissouriThisvideohighlightssomeofthebenefitsofaVMwareViewsolutionthepowerspaceandcostsavingsdisasterrecoveryandViewClientsonmobiledevicessuch asiPads
24
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
AfteryouupdatetheparentimagesandvalidatethepatchesoneadministratorcanrunascheduledRecomposeoperationforalloftheindividualdesktopinstancesyouhavedeployedYoucanschedulethisRecomposeoperationoutsidebusinesshourstominimizeanyimpactonendusersrsquoproductivityBecausethedesktopsallresideinthedatacenteryouavoidtheproblemofsystemsremainingunpatchedbecauseparticulardesktopsarepoweredoffornotonthenetworkAlsobecauseyouhavearollbackpointfortheparentimagesifyoudiscoveracompatibilityissueafterdeployingthenewdesktopinstancesyoucantriggerarevertRecomposeoperationondemandtoreturnuserstotheirlastknowngooddesktop
YoucanscheduleRecomposeoperationsorexecutethemonaccessforcingusersoffoftheirdesktopsintheeventthatyouneedtoapplyacriticalpatchimmediately
Customersinthe IDCstudystatedthatthelocked-downimageofWindowsonthedesktopmadepatchingmucheasier
Time Saved in Patch Management with VMware View
TraditionalPhysicalPCImplementation
TimeSavedperUserperYearwithVMwareView
PercentReductionin LaborCosts
77 hours 50 hours 65 Calculatedfrom IDCfiguresFromIDCfigures
Inadditionwehavealreadymentionedtheease of updating applications with VMware ThinAppEitherwithcopiesoftheThinApppackagesontheViewbaseimagesorwithdesktopshortcutstovirtualizedapplicationsstoredontheThinAppRepositoryThinAppprovidesameansofupdatingapplicationsautomaticallywithoutinterruptiontoapplicationuseEitherwayupdatedversionsofapplicationsarecentralizedandyoucanenforceusermigrationtotheupdatedversions
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
25
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Desktop Data SecurityAsfrequentnewsreportsattestlostlaptopcomputersandcompromiseddesktopPCscanendangersensitivecorporateorpersonaldataalltooeasilyWiththeever-increasingmobilityofdesktopenvironmentsandahigherpercentageofusersworkingonlaptopsdatasecurityattheendpointisbecominganincreasingconcernBothunauthorizedaccesstodatainthedatacenteranddatalossthroughtheftorlossofthedesktopdevicemustbeprevented
Current Challenges with Desktop Data SecurityTopreventunauthorizedaccesstodatacenterdatathroughlaptopssomeorganizationsimplementdisk-basedencryptionsolutionsthatcanbecostlyanddifficulttoscale
AlsowithanincreasinglymobileandremoteworkforcelaptopsandotherdevicesareeasilylostorstolenEmployeesmayalsocopydatatoUSBflashdrivesandremovedatafromthecompanysiteUSBflashdrivescanalsointroduceviruseswhichcancorruptdata
Ifasecuritybreachorleakoccursinanorganizationtheproductivitylostandthecosttofixthebreacharesignificant
Virtualization Impact on Desktop Data SecurityTheimmediateimprovementthatavirtualdesktopsolutionoffersfordatasecurityisthatyoustorealldatainvirtualmachinesthatarehostedinyourcorporatedatacenterYouprotectaccesstothisdatabydatacenter-levelsecuritymechanismssuchasfirewallsDMZswebproxiesandVPNsWhenusershavethinclientsattheirdeskstheynolongerstoredatalocallyITcanmeetexpectationsaboutsecurityandcompliancewithregulations
AnotherbenefitofreplacingthedevicesatusersrsquodeskswiththinclientsistheabilitytobeveryselectivewiththetypesofUSBdevicesthatyouallowtoconnecttothesecurevirtualdesktopenvironmentYougaintheabilitytopreventusersfromconnectingUSBflashdrivesiPodsiPhonesorotherUSB-basedpersonaldevicestotheirdesktopstherebyreducingtheopportunityfordataleaksByrestrictinguseofUSBdevicesyoucanalsomitigateconcernsabouttheintroductionofmalicioussoftware
ForuserswhoarenotalwaysconnectedtothecorporatenetworkVMwareViewincludesafeaturecalledViewwithLocalModeLocalModeallowsenduserstocheckouttheirdesktopsmdashincludingapplicationsanddatamdashfromthedatacentertotheirlocaldevicesThisinstanceofauserrsquosdesktopisencryptedIftheuserlosesthelaptopcomputerorthelaptopisstolenthedataonthemissingdeviceisencryptedandhasaremote-erasesettingthatdisablesitifitdoesnotcommunicatetothecorporatenetworkwithinaspecifiedamountoftime
YoualsohavetheoptionofincludingVMwarevShieldEndpointinyourViewdeploymenttomanageantivirusscanningThevShieldEndpointproducthandlesantivirusscanningofViewdesktopsfromacentralizedvirtualapplianceSeetheVMwarewebsiteformoreinformation about vShield Endpoint
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
26
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
CustomersintheIDC study stated that the cost savings in security were largely due to the abilitytopushpatchesontodesktopimageswithoutwaitingforindividualmachinestobeavailableThebenefitsofvShieldEndpointwerenotyetavailableatthetimeoftheIDCstudy
Time Saved in Security Administration with VMware View
TraditionalPhysicalPCImplementation
TimeSavedperUserperYearwithVMwareView
PercentReductionin LaborCosts
80 hours 24 hours 30 Calculatedfrom IDCfiguresFromIDCfigures
ldquoSecurityisveryimportantBeinginhealthcarewewanttomakesurethatwehaveno information whatsoever residing on the local machineWithVMwareourSecurityDepartmentgetsto manage security in the waytheyneedtoandatthesametimeourpoliciesarekepthellipinplaceandalsoourresponsibilitieswithHIPAA[HealthInsurancePortabilityandAccountabilityAct]andthe federal regulations are completely in compliance as wellrdquo
mdashGregWolverton ChiefInformationOfficer ARcarehealthcareArkansas
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
27
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Desktop Disaster Recovery and Data BackupDisasterrecoveryplansforend-userdevicescanbehighlycostlysosomeorganizationsfocusonserverdisasterrecoveryplansandneglectrecoveryplansfordesktopsEndusersmustoftenimplementtheirowndesktopandlaptopbackupsolutionsiftheywanttoprotectagainstaseverefailureordatacorruptionAndfewusersarediligentabouttheirbackups
Current Challenges for Desktop Disaster Recovery and Data BackupIfanorganizationishitbyadisasterthatcausesitsserverstofailovertoadisasterrecoverylocationendusersneedaccesstotheapplicationsrunningonthoseserversInadditionusersneedtoconnecttocentralizeddatastoredattherecoverylocationAdisasterrecoveryplanmustconnectenduserstotherecoveryinfrastructuresothattheycancontinuebeingproductive
AnotherdisasterscenarioisthefailureortheftofanenduserrsquosphysicaldesktopInanenvironmentthatreliesonhardware-dependentend-userdesktopsthecostandcomplexityofrecoverycanbeprohibitivelyexpensiveandsubjecttolimitedsuccessDesktopbackupstrategiesprovideonemethodofdesktoprecoverybutfewbackupplansarefullyimplementedoracceptedThegoalistobeabletorecoverauserrsquoscriticaldocumentsfilesapplicationsandpersonalsettingsMostorganizationsthatattemptthisapproachhavetoinvestinagent-basedbackupsolutionsthattheyinstalloneverydesktopandlaptop
OneofthebiggerchallengesofthisapproachistheimpactthebackupprocesshasonendusersIfawindowpopsupinthemiddleoftheworkdayandtheagentstartstobackupfilesusersareannoyedandtheircomputerscanslowtoacrawlAsaresultusersmaycanceltheprocessesandquitthebackupagentwindowInsomecasesifusershaveadministrativeaccesstotheirPCsandaresavvyenoughtheycandisablethebackupagentsontheirPCsIftheylosetheirlaptopsortheirdesktopharddrivesfailtheyhavenobackupsfromwhichtorestore
SomeorganizationsimplementagentlessstrategiesinwhichtheymapdesktopcomputerstocentrallylocatedfilesharesandcriticalfilesareredirectedusingActiveDirectorygrouppolicyobjectsThisapproachissomewhatmoresuccessfulbutdependingonthenetworktopologyanddistributionofusersitcanputastrainonthenetworkinfrastructureandisalsosomewhatdependentonendusersrsquoknowingwheretosavetheirfiles
Virtualization Impact on Desktop Disaster Recovery and Data BackupImplementingaVMwareViewdesktopstrategycanhelpyoutoachieveefficienciesindisasterrecoveryTheseefficienciesareevidentbothinrecoveryofdesktopconnectionstoanalternatedatacenterlocationaswellasrecoveryofdesktopimages
ManagementofViewvirtualdesktopsbyVMwarevSphereandvCenteriskeyOnearchitecturalcharacteristicofaViewimplementationisthatallthedatafilesandthevirtualmachinesthatprovidetheend-userdesktopsresideinadatacenteronsharedstorageInmanyinstancestheViewdesktopscanandshouldresideonthesamestoragearraysyouusetostoreyourservervirtualmachines
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
28
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
AsaresultyoucanusearrayreplicationtechnologiestoeasilyreplicateboththedesktopandtheservervirtualmachinestoyourdisasterrecoverysiteYoucanusethisapproachinconjunctionwithasolutionsuchasVMwareSiteRecoveryManagertofullyautomatetherecoveryofthedesktopvirtualmachinesBecauseyoucansetupalloftheViewinfrastructureserversasvirtualmachinesyoucanalsoreplicatethemtothedisasterrecoverysite
WithallofthecomponentsofyourViewinfrastructureavailableatyourdisasterrecoverysiteyoucangetyourorganizationbacktoworkmuchmoreeasilyafteradisasterYourenduserscanaccesstheirdesktopsfromhomeviaacorporateVPNordependingonyourconfigurationjustanInternetconnectionSimilarlyifapandemicrequiresyourorganizationtotellworkerstostayathometheycanconnecttotheirdesktopsandaccessthecorporateresourcestheyneedtodotheirjobswithouthavingtocomeintotheoffice
ThetimeandproductivitysavingsintheseareasaresignificantwithaVMwareViewsolutionIDC has not yet calculated the time saved fordisasterrecoveryanddatabackupinaViewimplementation
ldquoItrsquosnotjusttheinitialcostofhardwareitrsquosalsothatthefailureofthathardwaretakesquiteabitoftimetotroubleshootandfixmdashnottomentionthepossibilityoflosingdatasayifsomebodydropsalaptopWithVMwareViewwecanreducehardwaredependencyandstoreallthatdatainaprotecteddatacenterThatrsquosgoodfortheuserandgoodforthecompanysinceitwillmeanwewonrsquothavesensitivedatawanderingaroundondesktopsandlaptopsandUSBkeysAndbecauseavirtualdesktopisanapplianceifadevicefailswecanswapitoutandgettheuserbackupandrunningveryquicklyWecaneventieitinwith[VMwarevSphere]SiteRecoveryManagertoenablemoredynamicrecoverysoifweloseacallcenterinonelocationitsdataisprotectedandwecanstartupagaininanotherrdquo
mdashTomVanHarnSystemsSupportAdvisorAmwayregardingthesecurityanddisasterrecoverybenefitsofmovingfromphysicaldesktopstoVMwareViewvirtualdesktops
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
29
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Desktop Help Desk and SupportAsaresultofimplementingaVMwareView-baseddesktopstrategyyoucanexpecttoachievehigherlevelsofserviceforyourendusersandincreasetheperceivedlevelofserviceYoushouldalsobeabletotakeadvantageofthecentralizednatureofthearchitecturetoreducethemeantimetoresolutionofenduserhelpdeskissues
Current Challenges for Desktop Help Desk and SupportDesktopadministrationteamsstruggleconstantlytomeetestablishedservicelevelagreementsfordesktopendusersHelpdesksthatsupportdesktopusersfocusonminimizingthemeantimetoresolution(MTTR)whenauserrsquosdesktopfailsAlowerMTTRreducestheamountoftimethatendusersarenotbeingproductive
EndusersusuallypresentITwithaproblembutnotacauseCommonuserissuesincludeobsoletehardwarefaultyhardwareapplicationfailureslackofnetworkconnectivityandvirusesandmalwareOnlybycommunicatingwiththeenduseranddiscoveringthecausecanthedesktopadministratorsolvetheproblemMorecomplexproblemsmustbeescalatedtomoreexperienceddesktopadministratorswhichaddstothecostanddelay
ThedistributednatureofadesktopenvironmentaddsalevelofcomplexitytodesktopadministrationEndusersmaytelecommuteorworkinremoteofficesorbuildingswhichcanmakedesktoptroubleshootingmoredifficultandmorecostlySometimesdesktopadministratorsmusttraveltootherbuildingsorsites
Virtualization Impact on Desktop Help Desk and SupportBycentralizingthedesktopsinthedatacenterwithVMwareViewyoubringthedesktopsclosertothedesktopadministratorsThiseliminatesthechallengesofworkingwithdesktopsinbranchorremoteofficesInaViewenvironmentadministratorshavedirectaccesstoendusersrsquodesktopsviavCentersotheycanseewhatishappeningwithoutusingaremotemanagementtool
Searchingforacausetotheproblemcanbelimitedintimeifdiscoverytakesmorethanfiveminutesdesktopadministratorscansimplyprovisionanewdesktopfortheenduseranddeliveritoverthenetwork
ldquoOur department has lost 20percentofitsfundingandstaffinthepastyearByusingVMwareViewandHPMobileThinClientswersquovefoundamorecost-effectiveand efficient way to deliver computing resources to our studentsWersquorecontainingouroperatingcostswhilesupporting40percentmoremachinesThedesktopsrequirelesssupporttheteachers get a more reliable platformandthestudentsget a better educational experienceEverybodywinsrdquo
mdashJeremyWoods TechnologyPlanningCoordinatorOntario-MontclairSchoolDistrictOntarioCalifornia
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
30
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
ForarchitecturesthatincludethereplacementofendusersrsquoPCswiththinclientsorzeroclientssupportfortheseend-userdevicesisverysimpleInmanyinstancesendusersthemselvescaninstallandsetuptheirthinclientswithoutatechnicalsupportengineeronsiteIfahardwareproblemoccurstheendusercantrytofixtheproblembysimplyresettingthedeviceIfaresetdoesnotresolvetheissuethesupporttechniciancandeliverareplacementthinclientandtheuserisproductiveagainTypicalthinclientdeviceshaveafractionofthemovingpartsthatatraditionalPCorlaptophasThereforethemeantimebetweenfailures(MTBF)forthesedevicesisveryhighInthelongrunthesimplicityofthesedevicesleadstofewersupportcallsrelatedtohardwarefailure
Time Saved in Desktop Help Desk and Support with VMware View
TraditionalPhysicalPCImplementation
TimeSavedperUserperYearwithVMwareView
PercentReductionin LaborCosts
375 hours 217 hours 58 Calculatedfrom IDC figuresFromIDC figures
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
31
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
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BUSINESS CASE FOR DESKTOP VIRTUALIZATION
SummaryThetimesavedinthemanagementofuserdesktopsissignificantwithaVMwareViewvirtualdesktopimplementationTimesavedindesktopmanagementmeansthatyourITstaffcandevotethemselvestootherprojectsonyourIThorizon
AVMwareViewvirtualdesktopsolutionresolvesmanyoftheeconomicandusersatisfactionissuesofadesktopenvironmentAViewdeploymentsavesanaverageof7hoursoflaborperuserdesktopperyearoutof122hourslaborperuseronaphysicaldesktopperyearThisisa57decreaseinlaborcostswithaVMwareViewimplementationMultiplythe7hoursbyyournumberofusersandthetimeavailableforotherprojectsisaconvincingargumentforvirtualdesktops
Time Saved in Desktop Management with VMware View Virtual Desktops
Desktop Management Task Hours Saved per User per Year Percentage of Time Saved per User per Year
Desktophardwareandsoftwaredeployment 51 65
Useradministration 89 68
Applicationmanagement 141 54
Image management 126 59
Userprofilemanagement NotcalculatedbyIDC NotcalculatedbyIDC
Desktoppatchmanagement 50 65
Desktopdatasecurity 24 30
Desktopdisasterrecoveryanddatabackup NotcalculatedbyIDC NotcalculatedbyIDC
Desktophelpdeskandsupport 217 58
TOTAL time saved per user per year 698 hours 57Note ThistotalisaveryconservativeestimateoftimesavedwithVMwareViewItdoesnotincludethetimesavedwithViewPersonaManagementorvShieldEndpointantivirusprotection
IDChasnotyetstudiedthetimesavedwithViewPersonaManagementIDChasnotyetstudiedthetimebenefitsofvShieldEndpointforantivirusprotection
Inadditiontothelabor-savingbenefitsofdesktopvirtualizationViewdesktopvirtualizationsolutionisthefirststepinthejourneytothecloudByplacinguserdesktopsinthecloudalongwithThinAppvirtualizedapplicationsyouarepoisedtofillintheotherVMwaresolutionsforthepost-PCera
32
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Additional ResourcesQuantifying the Business Value of VMware ViewIDCwhitepaperMay2011
Desktop Total Cost of Ownership 2011 UpdateGartnerresearchnoteFebruary2011
10 Reasons to Modernize the DesktopCIOCustomSolutionsGroupwhitepaper
The Total Economic Impact of VMware ThinAppForresterResearchstudySeptember2010
VMware View documentation
View Technical Resources Decide Design Deploy
33
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
VMware Inc 3401 Hillview Avenue Palo Alto CA 94304 USA Tel 877-486-9273 Fax 650-427-5001 wwwvmwarecomCopyright copy 2012 VMware Inc All rights reserved This product is protected by US and international copyright and intellectual property laws VMware products are covered by one or more patents listed athttpwwwvmwarecomgopatents VMware is a registered trademark or trademark of VMware Inc in the United States andor other jurisdictions All other marks and names mentioned herein may be trademarks of their respective companies Item No VMW-IG-BUSINESSCASE-USLET-20120302-WEB
About the Authors and ContributorsTinadeBenedictiswrotethecurrentversionofthispaperTinaisatechnicalmarketingmanagerintheEndUserComputinggroupatVMwareShewritespapersonVMwareViewThinAppandotherenterprisedesktopproducts
SpecialthankstoRidwanHuqandBrianGammageforcontributionstothisversionofthepaper
TheauthorsoftheoriginalversionofthiswhitepaperwereJosephHorseyandAnjanSrinivasJosephHorseyiscurrentlyamanager ofsystemsengineeringforVMwareandhasvastexperiencearchitectingandsellingdesktopandservermanagementsolutions AnjanSrinivaswasformerlyagroupproductmarketingmanagerfordesktopproductsatVMware
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8BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
ThisdiscussionoutlinesthechallengesincurrentdesktopmanagementprocessesandthendescribeshowaViewimplementationcanchangetheseprocessesandsavetimeTheserecommendationsarebasedonVMwarebestpracticesandontheexperiencesinsuccessfulcustomerdeploymentsofView
WewillfrequentlyreferinthispapertoastudycarriedoutbyIDCQuantifying the Business Value of VMware ViewThisstudyfocusedonasetofVMwareViewcustomerswhohavereapedthefinancialbenefitsofaViewvirtualdesktopimplementation
TotalhoursspentperdesktopinatraditionalPCimplementationwerecalculatedfromIDCfiguresgiveninTable1oftheMay2011versionofQuantifying the Business Value of VMware ViewThefiguresusedinthecalculationswere1)laborhourssavedwithViewand2)thepercentreductioninlaborrequiredforViewascomparedtoatraditionalPCinfrastructureRelatedrowsintheIDCtablewerecombinedtoresultinthelargercategoriesdiscussedinthispaper
ldquoWithVMwareViewIcanhonestly say that there are months that go by where I donrsquothavetothinkabouttheinfrastructure because it justworksThescalabilityand the performance are reallythereandIamverygrateful not to have to worryaboutitrdquo
mdashChrisHouseSeniorNetworkAnalystMetroHealthMichigan
Video Improving the Physician Experience Through Desktop Virtualization Metro HealthMetroHealthinMichiganimplementedaVMwareViewsolutiondeliveredinpartnershipwithOpenSystemsTechnologiesThevideoshowcasesthemobileenduserexperienceof DrBradleyJCleggDOMetroHealthHospital
Why Choose VMware View Are You Considering Virtual Desktops
9BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
Managing Traditional Personal ComputersAlthoughthecapitalexpenditurerequiredfortraditionalpersonalcomputersandstoragehasdecreasedovertimetheoperationalcostofmanagingindividualphysicaldesktopcomputershasincreasedbecauseofrisinglaborcostsandtheescalatingcomplexityofdesktopmaintenancetasksTheoperationalcostofpersonalcomputingisthemostsensitiveareaofexpendituresforITdepartmentsandthisisalsotheareawhereaVMwareViewvirtualdesktopimplementationcanreducethetotalcostofownership
The repeating stages of a personal computerlifecycleasillustratedare
bullProcure
bullImage
bullTest
bullDeploy
bullSecure
bullRetire
ThemanagementofthephysicalPClifecycleconsumesagreatdealoftimeforITdepartmentsAVMwareViewvirtualdesktopsolutioncanshortcutandeveneliminatesomeofthisdesktopmanagementandtherebyreducetheoperationalcostsofdesktopsWithavirtualdesktopsolutiontheamountoftimesavedperdesktopismultipliedbyhundredsorthousandsofusers
Figure 3ManagingthePersonalComputerLifecycleStages
Manage PCs
Deploy
ImageRetire
TestSecure
Procure
10
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
The Advantages of Virtual DesktopsWewilldiscusseachofthefollowingdesktopmanagementactivitieswithregardtothecostchallengesandhowaVMwareViewvirtualdesktopsolutioncanrelievethosecosts
bullDesktophardwareandsoftwaredeployment
bullUseradministration
bullImageandapplicationmanagement
bullDesktoppatchmanagement
bullDesktopdatasecurity
bullDesktopdisasterrecoveryanddatabackup
bullDesktophelpdeskandsupport
11
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Desktop Hardware and Software DeploymentMostenterpriseshaveaheterogeneousdesktopcomputinglandscapewithamixofdifferenthardwaretypesperipheraldevicesdriversscreenresolutionsapplicationsandapplicationversionsAsingleITorganizationtypicallysupportstheconfigurationandrolloutofhardwareandsoftwareinthismixedenvironment
Current Challenges of Desktop Hardware and Software DeploymentDeployingadesktopcomputertoeachuserinvolvesorderingreceivingtaggingandcheckingthecomputerandthenconfiguringapplicationsandcorporatesettingsTestingandsecuringthedesktopcomputeraddtothedeploymenttimeAftertheuserreceivesthedesktopcomputermoretimeisspentininitialsetupandsupportuntilthenewcomputerisfullyproductivefortheuser
Virtualization Impact on Desktop Hardware and Software DeploymentThetimedifferencebetweenconfiguringanddeployingaphysicaldesktopanddeployingavirtualdesktoptoauserissignificantForexamplewithViewitcantakeonlyeightminutestodeployaViewvirtualdesktoptoauserTheprocessofcopyingavirtualimageandassigningittoauserismuchfasterandmorefoolproofthansettingupanindividualphysicaldesktopInadditionyoucanrepurposelegacyhardwaretoaccessthevirtualdesktopimageThisextendstheusefullifeofthehardwarereducestheinitialcostofdesktopvirtualizationandresultsinauserdevicethatissimplertomaintainthanaphysicaldesktop
Provisioning The process of providing users with access to dataandtechnologyresources
ndash Webopediacom 14February2012
ldquoWithViewComposerwecancreatenewdesktopsontheflyIfwehaveaWyseterminalreadytogoittakesusabout15minutestocreateanewdesktopwhereasbeforeitwastakingustwotothreehourstoloadadesktopimageThatmakesITmuchmoreresponsive to the overall needsoftheorganizationrdquo
mdashJohnMehargDirectorofHealthInformationTechnologyNormanRegionalHealthSystemOklahoma
Time Saved in Deploying a Desktop to a User with VMware View
TraditionalPhysicalPCImplementation
TimeSavedperUserperYearwithVMwareView
PercentReductionin LaborCosts
78 hours 51 hours 65
CalculatedfromIDCfiguresFromIDC figures
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
12
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
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BUSINESS CASE FOR DESKTOP VIRTUALIZATION
User AdministrationMaintainingandmanaginguserprofilesandloginstakesagooddealofITmanagementtimeThetimesavingswithvirtualdesktopsissignificant
Current Challenges of User AdministrationUsersjoinanorganizationchangeroleschangeuseraccountdataandleavetheorganizationUseradministrationondesktopsinvolvescreatinguseraccountsandchanginguseraccountstoaccommodateofficemovesdepartmentaltransfersanddeparturesfromtheorganizationMaintainingpolicieswithinActiveDirectoryforapplicationentitlementaddstothecomplexityofuseradministrationTheITgrouphasaconstantflowofworktomaintainuseraccountsonphysicaldesktops
Virtualization Impact on User AdministrationUseradministrationissimplifiedwithaViewdeploymentViewprovidesaneasy-to-useadministrativeinterfacetoassigndesktopstoActiveDirectoryusersInadditiondesktopadministratorsdonotneedtophysicallyvisitthedesktoptheycansimplychangeparametersofdesktopassignmentfromthedatacenter
Time Saved in User Account Administration with VMware View
TraditionalPhysicalPCImplementation
TimeSavedperUserperYearwithVMwareView
PercentReductionin LaborCosts
131 hours 89 hours 68
ldquoWhatprobablyusedtotakeustwotothreeweeksfromprocurement to provisioning ofasystemnowwecandoinfivetotenminutesItusedtotakeusprobablyanhourortwotocustomizeandtailorforanassociateNowwecandothataswellinjustseveralminutesrdquo
mdashShaneMartinezDirectorofGlobalInfrastructureADPDealerServicesIllinois
CalculatedfromIDCfiguresFrom IDCfigures
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
13
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
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BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Image and Application ManagementAsnewversionsofapplicationsanddesktopoperatingsystemsarereleasedyouneedtohaveanefficientwaytoupdateendusersrsquodesktopenvironmentsYouneedtoachievethiswhileminimizingenduserdowntimeandmitigatinganypotentialuserdataloss
Current Challenges for Image and Application ManagementDesktopimagesconfiguredforendusersarenotusuallytailoredforspecificuserrolesInadditiontheapplicationsintheseimagesaretightlycoupledwiththeoperatingsystemItisverydifficulttomanagejustoneapplicationortomaintaintheoperatingsystemwithoutaffectingsomeothercomponentoftheinstalledsoftwaresometimesnegativelyTheneedtostandardizemanagementofphysicaldesktopscanresultinaldquoone-size-fits-allrdquoapproachwhereacommonimageisusedtosupportmultiplejobrolesTheresultisthatmostusershaveamorecompleximageandmoreapplicationsthantheyneed
ImagesalsomustincludecompatibledesktopandlaptophardwaredriversToensurecompatibilityorganizationstendtoengineerandcertifydesktopimagesforeachoftheirdesktophardwaretypesBecausemostorganizationsrefreshtheirdesktophardwareeverythreetofiveyearsthenumberofnewimagesthattheymightneedtodevelopcangrowveryquicklyTheoperationalcostsofdesktopimagingandreimagingaresignificantwhichfurtherdrivestheldquoone-size-fits-allrdquoapproach
YoufaceasimilarchallengewhenyouneedtomigratetoanewerdesktopoperatingsystemManyorganizationsaremigratingtotheWindows7operatingsystemThemigrationfromWindowsXPtoWindows7inaphysicalenvironmentistime-consumingandexpensive
TheprocessesofupgradingandmigratingoperatingsystemsaswellaspackagingtestingandprovisioningapplicationscanburdenanorganizationsomuchthattheyremainyearsbehindtheavailabletechnologyInadditionenduserscanbetiedtodevicesandimagesthatmaybeobsoletefortheirjobroles
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
14
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Virtualization Impact on Image and Application ManagementWhenyouimplementaremotedesktopstrategybasedonVMwareViewyoucandecouplethevariouslayersthatmakeupadesktopimageandmanageeachofthesedesktoplayersindependentlyThisallowsyoutousemoreefficientmanagementprocessesandminimizestheimpactachangeatonelayerhasontheotherlayersandultimatelyonendusers
Thelayersofavirtualdesktopare
bullOperatingsystem
bullApplications
bullUserdataanduserpersona
To manage the operating system layer of the desktop imageVMwareViewprovidesthechoicebetweennonpersistentandpersistentdesktopsViewComposerisanoptiontomanagelinked-clonedesktops
To manage applicationsthebestchoiceistovirtualizeasmanyapplicationsaspossiblewithVMwareThinAppandtoplacethosevirtualapplicationpackagesontheVMwareViewbaseimages
To manage the user data and user personayoucanuseViewPersonaManagement
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
ldquoRightnowwersquovegotover1700desktopsandlaptopsout around the college with differentimagesonthemWithVMwareViewwecanhaveonelsquogoldenimagersquoinstead of having to manage 30to40differentimagesmdashandthatmakesturnaroundtime for updates on drivers andsoftwaremuchquickerrdquo
mdashDaveHunterAssociateDirector ITServicesRedDeerCollege RedDeerAlbertaCanada
15
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Application Virtualization with ThinAppTofurthersimplifydesktopmanagementyoucanvirtualizetheapplicationlayerwithVMwareThinAppThinAppvirtualapplicationpackagesseparatetheapplicationfromtheoperatingsystemlayerbyencapsulatingavirtualoperatingsystemwithintheThinApppackageAThinApppackageisnotinstalledintheoperatingsystembutinsteadplacedonthedesktopasanisolatedexecutableAsaresultThinAppapplicationpackagesdonotconflictwitheachotherinwaysthatnativeapplicationscan
AJuly 2010 Forrester Research report on the economic impact of ThinApp application virtualizationpresentsacasestudyofaThinAppimplementationwitharisk-adjustedpaybackperiodofoneyearandareturnoninvestmentof185overfouryearsThecustomerinthecasestudycitedthefollowingeconomicbenefits
bullFasterapplicationpackaging
bullDecreasedoreliminatedregressiontesting
bullFasterapplicationandupdatedeployment
bullReductioninoreliminationofleveloneandleveltwohelpdeskcalls
bullIncreaseduserproductivity
YoucantakeoneoftwoapproachestodistributingThinAppexecutablestousers
bullStreaming executionmodewheretheuserlaunchestheThinAppvirtualizedapplicationfromadesktopshortcutBlocksofapplicationdataarestreamedfromacentralfileshareintomemoryonthedesktopforlocalexecutionThereisnodiskfootprintonthedesktopforthevirtualizedapplication
bullDeployedexecutionmodewheretheuserrunstheThinAppvirtualizedapplicationfromacopyoftheThinAppexecutableplacedonthedesktop
Youchoosestreamingordeployedexecutionmodebasedontheneedsofyourusersandthespeedandlatencyoftheusersrsquonetworkconnections
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
ldquoOnce an application has beenvirtualizedwithVMwareThinAppitrsquosveryverypredictableWeknowwecanbeconfidentthatwewillnothavetogobacklaterandfixthingsrdquo
mdashDewandNeely Tier3SupportManager IndianaOfficeofTechnologyIndianastategovernmentIndianapolisIndiana Indiana Office of Technology Drives Cost-Effective Application Management with VMware ThinApp
16
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
InaViewenvironmentyoucreateacentralfileshareorThinAppRepositorytostoreyourThinAppvirtualizedapplicationsFigure3showstheThinAppRepositoryconnectedtoViewComposerYoucancopyThinApppackagesfromtherepositorytotheparentimagesothateachlinkedclonehasthevirtualizedapplicationsonthedesktoporeachlinkedclonecanhavedesktopshortcutstoruntheapplicationsinstreamingmodefromtherepository
VM
VM
VM
VM
LinkedClones
VM
VM
VM
VM
LinkedClones
VM
VM
VM
VM
LinkedClones
OS
DATA
ThinApp Virtual
App
Shortcut to
ThinApp Virtual App
ThinApp VirtualizedApplication Repository
ParentImage 1
ParentImage 3
ParentImage 2
VMware View Composer
VMware View Composer
VMware View Composer
Figure 4ViewComposerAddsThinAppPackagestoDesktops
TheidealinaVMwareViewimplementationistohaveasmanyofyourapplicationsaspossiblevirtualizedwithThinAppYoucaneasilymixldquonativerdquoWindowsapplicationswithThinAppvirtualizedapplicationsontheViewdesktopFortunatelyThinAppapplicationscanbemanagedthroughthesametoolsandprocessesasyournativeWindowsapplicationsandyoucantakeadvantageoftheefficiencyofyourcurrentapplicationmanagementsystem
ByvirtualizingapplicationsyoualsogainadynamicmechanismtorolloutneworpatchedversionsofanapplicationForstreamedapplicationsyousubstitutetheupdatedpackagefortheoriginalontheThinAppRepositoryForapplicationsresidingontheparentimagesyoucanusetheThinAppAppSyncfeatureandplaceanupdatedapplicationonanupdateserverinthedatacenterandusersautomaticallydownloadthenewversionoftheapplication
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
17
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
VMwareThinAppisespeciallysuitedtomigratingapplicationstoanewversionoftheWindowsoperatingsystemsuchasWindows7orlaterYourVMwareViewWindows7desktopscanincludeThinApppackagesoflegacyapplicationsIfanapplicationissupportedonthelaterversionoftheoperatingsystemyoucanvirtualizethelegacyapplicationandrunitonaWindows7desktopInadditionwithThinAppyoucanvirtualizeInternetExplorer6alongwithalegacyapplicationthatrunsonlyonIE6andrunthatvirtualizedapplicationonWindows7ThenativelyinstalledInternetExplorerbrowserrunsalongsidethevirtualizedIE6browseronaWindows7desktop
Customersinthe IDCstudysaidthatthecentralizedpackagingtestingprovisioningandupdatingofapplicationsinaVMwareViewimplementationwasthereasonforthecostsavingsinapplicationsupportThesebenefitsaremagnifiedwhendesktopapplicationsarevirtualizedwithThinApp
Time Saved in Managing Applications on the Desktop with VMware View
TraditionalPhysicalPCImplementation
TimeSavedperUserperYearwithVMwareView
PercentReductionin LaborCosts
262 hours 141 hours 54 Calculatedfrom IDCfiguresFromIDC figures
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
ldquoVMwareThinApphashelpeduskeepourlegacyapplications functioning and move forward with new technologiesevenwhenwe are faced by budget constraintsrdquo
mdashPaulBaltzell DeputyCIODeliveryServicesIndianaOfficeofTechnologyIndianastategovernmentIndianapolisIndiana
18
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Rolling Out New Base Images of Operating Systems and ApplicationsVMwareViewprovidestheoptionsofnonpersistent(stateless)andpersistent(stateful)desktopsaswellasViewComposertomanagelinkedclonesTheViewimagemanagementsystemprovidesoptionstomeetyourorganizationrsquosneeds
IfyouaremigratingtoanewoperatingsystemversionsuchasWindows7orlateryoucanuseViewComposerandtheRecomposefunctionforamuchsimplertransitionYoucanbuildthenewdesktopimagetoincludevirtualizedapplicationstoseparatetheapplicationsfromtheoperatingsystem
VMwareViewdesktopsbasedonmasterimagesstoredinthedatacentercanbeeasilydistributedtoremoteorbranchofficeswithouttheneedfordesktopadministratorstotravel
View customers in the IDCstudysaidthatthereductioninthenumberofimagesplusthefastertimetochangeeachimagewereinstrumentalinreducingtheoperationalcostsofimaginginaViewenvironmentForexampleoneViewenterpriseuserintheIDCstudyfoundthatadesktopreimagetook5minuteswithViewbut120minuteswiththetraditionalimagingapproach
Time Saved in Desktop Imaging with VMware View
TraditionalPhysicalPCImplementation
TimeSavedperUserPerYearwithVMwareView
PercentReductionin LaborCosts
213 hours 126 hours 59 CalculatedfromIDCfiguresFromIDCfigures
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
ldquoWithVMwarethereisalot of cost savings that peopleoverlookOneofthebiggest things that I can sayaboutVMwareanditrsquosjustflabbergastingisthatitusedtotaketwotechniciansthree to four days to set up alabof40thickmachinesandnowittakesonetechnicianthreehoursSoftwareupgradesornewinstallations can be pushed outintwohoursasopposedto eight hours for a lab of 100machinesrdquo
mdashGeorgesKhairallah NetworkSpecialist ChinoValleyUnifiedSchoolDistrictChinoCalifornia
19
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
User Data and User Persona in a View EnvironmentVMwareprovidesuserdataandpersonamanagementwithViewPersonaManagementWithPersonaManagementyoucanstorepersistentuserprofileinformationanduserdatainaseparatelocationfromthedesktopimageandoptimizeperformancebytakingadvantageoftheaccessandupdatealgorithmsofViewPersonaManagement
PersonaManagementdownloadsuserprofileinformationonanas-neededbasisthusavoidingloginbottlenecksInadditionupdatestouserdataandtheuserpersonaareuploadedonanintermittentbasistothepersonarepositorywhichavoidsalogoutbottleneckFormoreinformationonimplementingViewPersonaManagementseetheVMware View Persona Management Deployment Guide
ViewPersonaManagementwasnotinplacewhen IDCdidtheirstudysowehavenofiguresyetforthesavingsinlabortimewithViewPersonaManagement
Video ADP Dealer Services IllinoisADPDealerServicesadivisionof ADP(AutomaticDataProcessing)offershumanresourcepayrolltax andbenefitsadministrationtoautomobiledealershipsInthisvideo BillNaughtonChiefInformationOfficerandShaneMartinezDirectorofGlobalInfrastructurediscusstheirVMwareViewimplementationViewdesktopsareusedinremotelocationsonmobiledevicesandincall centersbysoftwaredevelopersandendusers
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
20
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Desktop Patch ManagementTodayrsquostraditionalpatchmanagementprocessesandsolutionsposemanychallengesAlargeproportionofadesktopadministratorrsquostimeisspenttestinganddistributingpatchesandtroubleshootingpatchdistributionissues
Current Challenges for Desktop Patch ManagementBothoperatingsystemsandapplicationsneedtobepatchedtokeepupwithsecurityenhancementsbugfixesandmoreThebasicprocessworkflowthatmostorganizationsfolloworattempttofollowwhentheyimplementpatchmanagementisthefollowing
ManagePatches
Prioritize
Plan
Remediate
TestReport
Assure
Audit
Assess
Figure 5ManagingthePatchMaintenanceStages
ThisrepeatingprocessofAssessPrioritizePlanRemediateTestReportAssureandAuditcanbecomplexandsubjecttomanychallengeswhichreducestheeffectivenessofthepatchmanagementprocessThenumberofvulnerabilitiesthathackersexploiteachyearincreasesataratethatistoofastforITadministratorstoremedyAsthenumberofnecessarypatchesincreasesthetimeneededtopatchalldesktopsystemsinanorganizationexpandsandbythetimeonepatchorsetofpatchesisrolledoutothervulnerabilitiesareexposedwhichalsoneedtobepatched
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
21
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
ThedistributednatureofdesktopandlaptopcomputershasmadecentrallymanagedsoftwaredistributionmechanismsanimportantpartoftheITinfrastructureinmanyorganizationsUsuallythesesolutionsarehighlydistributedinnatureandcomplextomanageandmaintainTheyalsodonotguaranteesuccessfuldistributionbecausetheyrelyonclient-sideagentswhichmustberunningandonthenetworktoreceiveanyupdatesThemoredistributedthedesktopenvironmentthemorecomplexpatchmanagementisandthelowerthefirst-passsuccessratioIfyouneedtodeliverpatchesandservicepackstodesktopsatremotebranchesorregionalofficeswherenetworkconnectivityislimitedyoucanencounterconnectivityissuesanditwilltakemuchlongertodeploytheupdatesSomeusersystemsneverreceivepatchesbecauseofinfrequentconnectiontothenetwork
AnotherkeychallengeintheconventionalpatchmanagementprocessisvalidatingpatchestoassurethatapplyingapatchwillnothaveanegativeimpactonanenduserrsquosPCorotherapplicationsThisprocessistime-consumingandsubjecttofailureAfterPCsaredeployedtouserstheyaresubjecttosignificantconfigurationdriftThisconfigurationdriftcanbeattributedtouser-initiatedhardwarereplacementshardwareupgradesorapplicationinstallationsthatvaryfromthecorecorporateimageThuscertifyingapatchagainstyourorganizationrsquosbaseimagedoesnotensurethatitworksonallusersrsquocomputersApatchorservicepackyoudistributemaycauseproblemsonsomecomputersandnotonothersItisthenverydifficulttoreverttothelastknowncleanstateoftheuserrsquosdesktopandtobackoutthechanges
WithallofthesecomplexitiesitcantakeaverylongtimetopatchallofthecomputersinyourorganizationThedelaysmakeitdifficulttomaintainadequateenterprisesecurityandthecostofremediatingthegapsinsecurityissignificantThetraditionalpatchmanagementprocessinvolveshighITlaborcostsandnotableuserdowntimeandinconvenience
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
22
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Virtualization Impact on Desktop Patch ManagementImplementingavirtualdesktopsolutiondoesnoteliminatetheneedforsolidprocessesandorganizationalresourcestomanagepatchingandothersecurityissuesHoweveryoucanmakethepatchingprocessmoreefficientbyusingthetoolsthataViewsolutionprovidesInatypicalViewenvironmentupdatesyouapplytoasingleparentvirtualmachineinstanceautomaticallyaffectmultipleend-userdesktopsAsaresultyouspendlesstimepatchingandcanupdatemoreend-userdesktopsonthefirstpass
ViewComposeroffersenhancedimagemanagementinaViewenvironmentAsshowninFigure6theViewComposertechnologyenablesyoutocreateacatalogofdesktoptypestomeettheneedsofparticularcategoriesofusersYoucreateaparentvirtualmachineimageforeachdesktoptypeandViewComposerprovisionsadesktoptoeachenduserbycreatingalinkedclonebasedontheappropriateparentimage
VM
VM
VM
VM
ParentImage 1
LinkedClones
VM
VM
VM
VM
ParentImage 3
VMware View Composer
VMware View Composer
VMware View Composer
LinkedClones
VM
VM
VM
VM
ParentImage 2
LinkedClones
OS
APP
DATA
Figure 6End-UserLinked-CloneDesktopsBasedonParentImages
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
23
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Viewcreatestheoperatingsystemdisksfortheseend-userdesktopsaslinkedclonesoftheparentvirtualmachineInitiallythedesktopsreaddatafromtheparentdiskWhenadesktopwritesdataViewsavesitinstorageonapersistentdiskthatisuniquetothatdesktopFuturereadscomefromthedesktoprsquospersistentdiskorfromtherebuiltdesktopimageasappropriate
ViewComposergivesyoumanagementfunctionsfortheselinked-clonedesktopsincludingRefreshRecomposeandRebalance
bullRefresh TheRefreshoperationallowsyoutorevertalinkedclonedesktoptoitsoriginaldeploymentstate
bullRecomposeTheRecomposefunctionallowsyoutomigrateanenduserfromonedesktoptoanothermaintainingtheuserrsquospersistentdiskandmakingtheuserdataavailabletotheuserfromthenewdesktop
bullRebalanceTheRebalancefeatureisawaytomovevirtualdesktopsfromonestoragearrayLUNtoanotherinordertobalancethediskusageload
FormoreinformationonRefreshRecomposeandRebalanceseetheVMware View Administration guide
YoucanusetheRecomposefunctiontostreamlinepatchingandmaketheprocessmoreefficientRatherthanmanagingapatchingprocessforeachindividualdesktopyoucanpatchtheparentdesktopandusetheRecomposefunctiontodistributethatpatchautomaticallytoendusersrsquodesktops
YoumanagealloftheseparentimagesdirectlyBecauseparentimagesareinthedatacenteryouavoidtheproblemsthatthetraditionalpatchingprocessencounterssuchasnetworklatencyandbandwidthissuesandissueswithdesktopsandlaptopsbeingonthenetworkatthetimeoftheremediationThecentralizednatureofthevirtualdesktopsensuresthattheseparentimagesarealwaysatthelatestpatchlevel
YoucanleverageyourexistinginvestmentinautomateddistributiontechnologiestopatchthemasterimagesinaViewimplementationThiswayyourcurrentstandardizedoperationsarenotaffectedAnotherapproachyoucantakeistousevCenterUpdateManagerasthepatchmechanismfortheparentimagesUsingUpdateManageryoucancreatedifferentpatchbaselinesforeachcategoryofdesktopThisapproachallowsyoutoassigntheappropriatelevelofpatchingprioritytocategoriesofdesktopsbasedonhowcriticalthedesktopsaretoyourbusinessratherthanwiththetraditionalbroadcastapproach
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
Video Blue Cross Blue Shield of Kansas City MissouriThisvideohighlightssomeofthebenefitsofaVMwareViewsolutionthepowerspaceandcostsavingsdisasterrecoveryandViewClientsonmobiledevicessuch asiPads
24
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
AfteryouupdatetheparentimagesandvalidatethepatchesoneadministratorcanrunascheduledRecomposeoperationforalloftheindividualdesktopinstancesyouhavedeployedYoucanschedulethisRecomposeoperationoutsidebusinesshourstominimizeanyimpactonendusersrsquoproductivityBecausethedesktopsallresideinthedatacenteryouavoidtheproblemofsystemsremainingunpatchedbecauseparticulardesktopsarepoweredoffornotonthenetworkAlsobecauseyouhavearollbackpointfortheparentimagesifyoudiscoveracompatibilityissueafterdeployingthenewdesktopinstancesyoucantriggerarevertRecomposeoperationondemandtoreturnuserstotheirlastknowngooddesktop
YoucanscheduleRecomposeoperationsorexecutethemonaccessforcingusersoffoftheirdesktopsintheeventthatyouneedtoapplyacriticalpatchimmediately
Customersinthe IDCstudystatedthatthelocked-downimageofWindowsonthedesktopmadepatchingmucheasier
Time Saved in Patch Management with VMware View
TraditionalPhysicalPCImplementation
TimeSavedperUserperYearwithVMwareView
PercentReductionin LaborCosts
77 hours 50 hours 65 Calculatedfrom IDCfiguresFromIDCfigures
Inadditionwehavealreadymentionedtheease of updating applications with VMware ThinAppEitherwithcopiesoftheThinApppackagesontheViewbaseimagesorwithdesktopshortcutstovirtualizedapplicationsstoredontheThinAppRepositoryThinAppprovidesameansofupdatingapplicationsautomaticallywithoutinterruptiontoapplicationuseEitherwayupdatedversionsofapplicationsarecentralizedandyoucanenforceusermigrationtotheupdatedversions
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
25
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Desktop Data SecurityAsfrequentnewsreportsattestlostlaptopcomputersandcompromiseddesktopPCscanendangersensitivecorporateorpersonaldataalltooeasilyWiththeever-increasingmobilityofdesktopenvironmentsandahigherpercentageofusersworkingonlaptopsdatasecurityattheendpointisbecominganincreasingconcernBothunauthorizedaccesstodatainthedatacenteranddatalossthroughtheftorlossofthedesktopdevicemustbeprevented
Current Challenges with Desktop Data SecurityTopreventunauthorizedaccesstodatacenterdatathroughlaptopssomeorganizationsimplementdisk-basedencryptionsolutionsthatcanbecostlyanddifficulttoscale
AlsowithanincreasinglymobileandremoteworkforcelaptopsandotherdevicesareeasilylostorstolenEmployeesmayalsocopydatatoUSBflashdrivesandremovedatafromthecompanysiteUSBflashdrivescanalsointroduceviruseswhichcancorruptdata
Ifasecuritybreachorleakoccursinanorganizationtheproductivitylostandthecosttofixthebreacharesignificant
Virtualization Impact on Desktop Data SecurityTheimmediateimprovementthatavirtualdesktopsolutionoffersfordatasecurityisthatyoustorealldatainvirtualmachinesthatarehostedinyourcorporatedatacenterYouprotectaccesstothisdatabydatacenter-levelsecuritymechanismssuchasfirewallsDMZswebproxiesandVPNsWhenusershavethinclientsattheirdeskstheynolongerstoredatalocallyITcanmeetexpectationsaboutsecurityandcompliancewithregulations
AnotherbenefitofreplacingthedevicesatusersrsquodeskswiththinclientsistheabilitytobeveryselectivewiththetypesofUSBdevicesthatyouallowtoconnecttothesecurevirtualdesktopenvironmentYougaintheabilitytopreventusersfromconnectingUSBflashdrivesiPodsiPhonesorotherUSB-basedpersonaldevicestotheirdesktopstherebyreducingtheopportunityfordataleaksByrestrictinguseofUSBdevicesyoucanalsomitigateconcernsabouttheintroductionofmalicioussoftware
ForuserswhoarenotalwaysconnectedtothecorporatenetworkVMwareViewincludesafeaturecalledViewwithLocalModeLocalModeallowsenduserstocheckouttheirdesktopsmdashincludingapplicationsanddatamdashfromthedatacentertotheirlocaldevicesThisinstanceofauserrsquosdesktopisencryptedIftheuserlosesthelaptopcomputerorthelaptopisstolenthedataonthemissingdeviceisencryptedandhasaremote-erasesettingthatdisablesitifitdoesnotcommunicatetothecorporatenetworkwithinaspecifiedamountoftime
YoualsohavetheoptionofincludingVMwarevShieldEndpointinyourViewdeploymenttomanageantivirusscanningThevShieldEndpointproducthandlesantivirusscanningofViewdesktopsfromacentralizedvirtualapplianceSeetheVMwarewebsiteformoreinformation about vShield Endpoint
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
26
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
CustomersintheIDC study stated that the cost savings in security were largely due to the abilitytopushpatchesontodesktopimageswithoutwaitingforindividualmachinestobeavailableThebenefitsofvShieldEndpointwerenotyetavailableatthetimeoftheIDCstudy
Time Saved in Security Administration with VMware View
TraditionalPhysicalPCImplementation
TimeSavedperUserperYearwithVMwareView
PercentReductionin LaborCosts
80 hours 24 hours 30 Calculatedfrom IDCfiguresFromIDCfigures
ldquoSecurityisveryimportantBeinginhealthcarewewanttomakesurethatwehaveno information whatsoever residing on the local machineWithVMwareourSecurityDepartmentgetsto manage security in the waytheyneedtoandatthesametimeourpoliciesarekepthellipinplaceandalsoourresponsibilitieswithHIPAA[HealthInsurancePortabilityandAccountabilityAct]andthe federal regulations are completely in compliance as wellrdquo
mdashGregWolverton ChiefInformationOfficer ARcarehealthcareArkansas
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
27
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Desktop Disaster Recovery and Data BackupDisasterrecoveryplansforend-userdevicescanbehighlycostlysosomeorganizationsfocusonserverdisasterrecoveryplansandneglectrecoveryplansfordesktopsEndusersmustoftenimplementtheirowndesktopandlaptopbackupsolutionsiftheywanttoprotectagainstaseverefailureordatacorruptionAndfewusersarediligentabouttheirbackups
Current Challenges for Desktop Disaster Recovery and Data BackupIfanorganizationishitbyadisasterthatcausesitsserverstofailovertoadisasterrecoverylocationendusersneedaccesstotheapplicationsrunningonthoseserversInadditionusersneedtoconnecttocentralizeddatastoredattherecoverylocationAdisasterrecoveryplanmustconnectenduserstotherecoveryinfrastructuresothattheycancontinuebeingproductive
AnotherdisasterscenarioisthefailureortheftofanenduserrsquosphysicaldesktopInanenvironmentthatreliesonhardware-dependentend-userdesktopsthecostandcomplexityofrecoverycanbeprohibitivelyexpensiveandsubjecttolimitedsuccessDesktopbackupstrategiesprovideonemethodofdesktoprecoverybutfewbackupplansarefullyimplementedoracceptedThegoalistobeabletorecoverauserrsquoscriticaldocumentsfilesapplicationsandpersonalsettingsMostorganizationsthatattemptthisapproachhavetoinvestinagent-basedbackupsolutionsthattheyinstalloneverydesktopandlaptop
OneofthebiggerchallengesofthisapproachistheimpactthebackupprocesshasonendusersIfawindowpopsupinthemiddleoftheworkdayandtheagentstartstobackupfilesusersareannoyedandtheircomputerscanslowtoacrawlAsaresultusersmaycanceltheprocessesandquitthebackupagentwindowInsomecasesifusershaveadministrativeaccesstotheirPCsandaresavvyenoughtheycandisablethebackupagentsontheirPCsIftheylosetheirlaptopsortheirdesktopharddrivesfailtheyhavenobackupsfromwhichtorestore
SomeorganizationsimplementagentlessstrategiesinwhichtheymapdesktopcomputerstocentrallylocatedfilesharesandcriticalfilesareredirectedusingActiveDirectorygrouppolicyobjectsThisapproachissomewhatmoresuccessfulbutdependingonthenetworktopologyanddistributionofusersitcanputastrainonthenetworkinfrastructureandisalsosomewhatdependentonendusersrsquoknowingwheretosavetheirfiles
Virtualization Impact on Desktop Disaster Recovery and Data BackupImplementingaVMwareViewdesktopstrategycanhelpyoutoachieveefficienciesindisasterrecoveryTheseefficienciesareevidentbothinrecoveryofdesktopconnectionstoanalternatedatacenterlocationaswellasrecoveryofdesktopimages
ManagementofViewvirtualdesktopsbyVMwarevSphereandvCenteriskeyOnearchitecturalcharacteristicofaViewimplementationisthatallthedatafilesandthevirtualmachinesthatprovidetheend-userdesktopsresideinadatacenteronsharedstorageInmanyinstancestheViewdesktopscanandshouldresideonthesamestoragearraysyouusetostoreyourservervirtualmachines
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
28
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
AsaresultyoucanusearrayreplicationtechnologiestoeasilyreplicateboththedesktopandtheservervirtualmachinestoyourdisasterrecoverysiteYoucanusethisapproachinconjunctionwithasolutionsuchasVMwareSiteRecoveryManagertofullyautomatetherecoveryofthedesktopvirtualmachinesBecauseyoucansetupalloftheViewinfrastructureserversasvirtualmachinesyoucanalsoreplicatethemtothedisasterrecoverysite
WithallofthecomponentsofyourViewinfrastructureavailableatyourdisasterrecoverysiteyoucangetyourorganizationbacktoworkmuchmoreeasilyafteradisasterYourenduserscanaccesstheirdesktopsfromhomeviaacorporateVPNordependingonyourconfigurationjustanInternetconnectionSimilarlyifapandemicrequiresyourorganizationtotellworkerstostayathometheycanconnecttotheirdesktopsandaccessthecorporateresourcestheyneedtodotheirjobswithouthavingtocomeintotheoffice
ThetimeandproductivitysavingsintheseareasaresignificantwithaVMwareViewsolutionIDC has not yet calculated the time saved fordisasterrecoveryanddatabackupinaViewimplementation
ldquoItrsquosnotjusttheinitialcostofhardwareitrsquosalsothatthefailureofthathardwaretakesquiteabitoftimetotroubleshootandfixmdashnottomentionthepossibilityoflosingdatasayifsomebodydropsalaptopWithVMwareViewwecanreducehardwaredependencyandstoreallthatdatainaprotecteddatacenterThatrsquosgoodfortheuserandgoodforthecompanysinceitwillmeanwewonrsquothavesensitivedatawanderingaroundondesktopsandlaptopsandUSBkeysAndbecauseavirtualdesktopisanapplianceifadevicefailswecanswapitoutandgettheuserbackupandrunningveryquicklyWecaneventieitinwith[VMwarevSphere]SiteRecoveryManagertoenablemoredynamicrecoverysoifweloseacallcenterinonelocationitsdataisprotectedandwecanstartupagaininanotherrdquo
mdashTomVanHarnSystemsSupportAdvisorAmwayregardingthesecurityanddisasterrecoverybenefitsofmovingfromphysicaldesktopstoVMwareViewvirtualdesktops
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
29
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Desktop Help Desk and SupportAsaresultofimplementingaVMwareView-baseddesktopstrategyyoucanexpecttoachievehigherlevelsofserviceforyourendusersandincreasetheperceivedlevelofserviceYoushouldalsobeabletotakeadvantageofthecentralizednatureofthearchitecturetoreducethemeantimetoresolutionofenduserhelpdeskissues
Current Challenges for Desktop Help Desk and SupportDesktopadministrationteamsstruggleconstantlytomeetestablishedservicelevelagreementsfordesktopendusersHelpdesksthatsupportdesktopusersfocusonminimizingthemeantimetoresolution(MTTR)whenauserrsquosdesktopfailsAlowerMTTRreducestheamountoftimethatendusersarenotbeingproductive
EndusersusuallypresentITwithaproblembutnotacauseCommonuserissuesincludeobsoletehardwarefaultyhardwareapplicationfailureslackofnetworkconnectivityandvirusesandmalwareOnlybycommunicatingwiththeenduseranddiscoveringthecausecanthedesktopadministratorsolvetheproblemMorecomplexproblemsmustbeescalatedtomoreexperienceddesktopadministratorswhichaddstothecostanddelay
ThedistributednatureofadesktopenvironmentaddsalevelofcomplexitytodesktopadministrationEndusersmaytelecommuteorworkinremoteofficesorbuildingswhichcanmakedesktoptroubleshootingmoredifficultandmorecostlySometimesdesktopadministratorsmusttraveltootherbuildingsorsites
Virtualization Impact on Desktop Help Desk and SupportBycentralizingthedesktopsinthedatacenterwithVMwareViewyoubringthedesktopsclosertothedesktopadministratorsThiseliminatesthechallengesofworkingwithdesktopsinbranchorremoteofficesInaViewenvironmentadministratorshavedirectaccesstoendusersrsquodesktopsviavCentersotheycanseewhatishappeningwithoutusingaremotemanagementtool
Searchingforacausetotheproblemcanbelimitedintimeifdiscoverytakesmorethanfiveminutesdesktopadministratorscansimplyprovisionanewdesktopfortheenduseranddeliveritoverthenetwork
ldquoOur department has lost 20percentofitsfundingandstaffinthepastyearByusingVMwareViewandHPMobileThinClientswersquovefoundamorecost-effectiveand efficient way to deliver computing resources to our studentsWersquorecontainingouroperatingcostswhilesupporting40percentmoremachinesThedesktopsrequirelesssupporttheteachers get a more reliable platformandthestudentsget a better educational experienceEverybodywinsrdquo
mdashJeremyWoods TechnologyPlanningCoordinatorOntario-MontclairSchoolDistrictOntarioCalifornia
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
30
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
ForarchitecturesthatincludethereplacementofendusersrsquoPCswiththinclientsorzeroclientssupportfortheseend-userdevicesisverysimpleInmanyinstancesendusersthemselvescaninstallandsetuptheirthinclientswithoutatechnicalsupportengineeronsiteIfahardwareproblemoccurstheendusercantrytofixtheproblembysimplyresettingthedeviceIfaresetdoesnotresolvetheissuethesupporttechniciancandeliverareplacementthinclientandtheuserisproductiveagainTypicalthinclientdeviceshaveafractionofthemovingpartsthatatraditionalPCorlaptophasThereforethemeantimebetweenfailures(MTBF)forthesedevicesisveryhighInthelongrunthesimplicityofthesedevicesleadstofewersupportcallsrelatedtohardwarefailure
Time Saved in Desktop Help Desk and Support with VMware View
TraditionalPhysicalPCImplementation
TimeSavedperUserperYearwithVMwareView
PercentReductionin LaborCosts
375 hours 217 hours 58 Calculatedfrom IDC figuresFromIDC figures
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
31
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
SummaryThetimesavedinthemanagementofuserdesktopsissignificantwithaVMwareViewvirtualdesktopimplementationTimesavedindesktopmanagementmeansthatyourITstaffcandevotethemselvestootherprojectsonyourIThorizon
AVMwareViewvirtualdesktopsolutionresolvesmanyoftheeconomicandusersatisfactionissuesofadesktopenvironmentAViewdeploymentsavesanaverageof7hoursoflaborperuserdesktopperyearoutof122hourslaborperuseronaphysicaldesktopperyearThisisa57decreaseinlaborcostswithaVMwareViewimplementationMultiplythe7hoursbyyournumberofusersandthetimeavailableforotherprojectsisaconvincingargumentforvirtualdesktops
Time Saved in Desktop Management with VMware View Virtual Desktops
Desktop Management Task Hours Saved per User per Year Percentage of Time Saved per User per Year
Desktophardwareandsoftwaredeployment 51 65
Useradministration 89 68
Applicationmanagement 141 54
Image management 126 59
Userprofilemanagement NotcalculatedbyIDC NotcalculatedbyIDC
Desktoppatchmanagement 50 65
Desktopdatasecurity 24 30
Desktopdisasterrecoveryanddatabackup NotcalculatedbyIDC NotcalculatedbyIDC
Desktophelpdeskandsupport 217 58
TOTAL time saved per user per year 698 hours 57Note ThistotalisaveryconservativeestimateoftimesavedwithVMwareViewItdoesnotincludethetimesavedwithViewPersonaManagementorvShieldEndpointantivirusprotection
IDChasnotyetstudiedthetimesavedwithViewPersonaManagementIDChasnotyetstudiedthetimebenefitsofvShieldEndpointforantivirusprotection
Inadditiontothelabor-savingbenefitsofdesktopvirtualizationViewdesktopvirtualizationsolutionisthefirststepinthejourneytothecloudByplacinguserdesktopsinthecloudalongwithThinAppvirtualizedapplicationsyouarepoisedtofillintheotherVMwaresolutionsforthepost-PCera
32
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Additional ResourcesQuantifying the Business Value of VMware ViewIDCwhitepaperMay2011
Desktop Total Cost of Ownership 2011 UpdateGartnerresearchnoteFebruary2011
10 Reasons to Modernize the DesktopCIOCustomSolutionsGroupwhitepaper
The Total Economic Impact of VMware ThinAppForresterResearchstudySeptember2010
VMware View documentation
View Technical Resources Decide Design Deploy
33
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
VMware Inc 3401 Hillview Avenue Palo Alto CA 94304 USA Tel 877-486-9273 Fax 650-427-5001 wwwvmwarecomCopyright copy 2012 VMware Inc All rights reserved This product is protected by US and international copyright and intellectual property laws VMware products are covered by one or more patents listed athttpwwwvmwarecomgopatents VMware is a registered trademark or trademark of VMware Inc in the United States andor other jurisdictions All other marks and names mentioned herein may be trademarks of their respective companies Item No VMW-IG-BUSINESSCASE-USLET-20120302-WEB
About the Authors and ContributorsTinadeBenedictiswrotethecurrentversionofthispaperTinaisatechnicalmarketingmanagerintheEndUserComputinggroupatVMwareShewritespapersonVMwareViewThinAppandotherenterprisedesktopproducts
SpecialthankstoRidwanHuqandBrianGammageforcontributionstothisversionofthepaper
TheauthorsoftheoriginalversionofthiswhitepaperwereJosephHorseyandAnjanSrinivasJosephHorseyiscurrentlyamanager ofsystemsengineeringforVMwareandhasvastexperiencearchitectingandsellingdesktopandservermanagementsolutions AnjanSrinivaswasformerlyagroupproductmarketingmanagerfordesktopproductsatVMware
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9BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
Managing Traditional Personal ComputersAlthoughthecapitalexpenditurerequiredfortraditionalpersonalcomputersandstoragehasdecreasedovertimetheoperationalcostofmanagingindividualphysicaldesktopcomputershasincreasedbecauseofrisinglaborcostsandtheescalatingcomplexityofdesktopmaintenancetasksTheoperationalcostofpersonalcomputingisthemostsensitiveareaofexpendituresforITdepartmentsandthisisalsotheareawhereaVMwareViewvirtualdesktopimplementationcanreducethetotalcostofownership
The repeating stages of a personal computerlifecycleasillustratedare
bullProcure
bullImage
bullTest
bullDeploy
bullSecure
bullRetire
ThemanagementofthephysicalPClifecycleconsumesagreatdealoftimeforITdepartmentsAVMwareViewvirtualdesktopsolutioncanshortcutandeveneliminatesomeofthisdesktopmanagementandtherebyreducetheoperationalcostsofdesktopsWithavirtualdesktopsolutiontheamountoftimesavedperdesktopismultipliedbyhundredsorthousandsofusers
Figure 3ManagingthePersonalComputerLifecycleStages
Manage PCs
Deploy
ImageRetire
TestSecure
Procure
10
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
The Advantages of Virtual DesktopsWewilldiscusseachofthefollowingdesktopmanagementactivitieswithregardtothecostchallengesandhowaVMwareViewvirtualdesktopsolutioncanrelievethosecosts
bullDesktophardwareandsoftwaredeployment
bullUseradministration
bullImageandapplicationmanagement
bullDesktoppatchmanagement
bullDesktopdatasecurity
bullDesktopdisasterrecoveryanddatabackup
bullDesktophelpdeskandsupport
11
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Desktop Hardware and Software DeploymentMostenterpriseshaveaheterogeneousdesktopcomputinglandscapewithamixofdifferenthardwaretypesperipheraldevicesdriversscreenresolutionsapplicationsandapplicationversionsAsingleITorganizationtypicallysupportstheconfigurationandrolloutofhardwareandsoftwareinthismixedenvironment
Current Challenges of Desktop Hardware and Software DeploymentDeployingadesktopcomputertoeachuserinvolvesorderingreceivingtaggingandcheckingthecomputerandthenconfiguringapplicationsandcorporatesettingsTestingandsecuringthedesktopcomputeraddtothedeploymenttimeAftertheuserreceivesthedesktopcomputermoretimeisspentininitialsetupandsupportuntilthenewcomputerisfullyproductivefortheuser
Virtualization Impact on Desktop Hardware and Software DeploymentThetimedifferencebetweenconfiguringanddeployingaphysicaldesktopanddeployingavirtualdesktoptoauserissignificantForexamplewithViewitcantakeonlyeightminutestodeployaViewvirtualdesktoptoauserTheprocessofcopyingavirtualimageandassigningittoauserismuchfasterandmorefoolproofthansettingupanindividualphysicaldesktopInadditionyoucanrepurposelegacyhardwaretoaccessthevirtualdesktopimageThisextendstheusefullifeofthehardwarereducestheinitialcostofdesktopvirtualizationandresultsinauserdevicethatissimplertomaintainthanaphysicaldesktop
Provisioning The process of providing users with access to dataandtechnologyresources
ndash Webopediacom 14February2012
ldquoWithViewComposerwecancreatenewdesktopsontheflyIfwehaveaWyseterminalreadytogoittakesusabout15minutestocreateanewdesktopwhereasbeforeitwastakingustwotothreehourstoloadadesktopimageThatmakesITmuchmoreresponsive to the overall needsoftheorganizationrdquo
mdashJohnMehargDirectorofHealthInformationTechnologyNormanRegionalHealthSystemOklahoma
Time Saved in Deploying a Desktop to a User with VMware View
TraditionalPhysicalPCImplementation
TimeSavedperUserperYearwithVMwareView
PercentReductionin LaborCosts
78 hours 51 hours 65
CalculatedfromIDCfiguresFromIDC figures
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
12
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
User AdministrationMaintainingandmanaginguserprofilesandloginstakesagooddealofITmanagementtimeThetimesavingswithvirtualdesktopsissignificant
Current Challenges of User AdministrationUsersjoinanorganizationchangeroleschangeuseraccountdataandleavetheorganizationUseradministrationondesktopsinvolvescreatinguseraccountsandchanginguseraccountstoaccommodateofficemovesdepartmentaltransfersanddeparturesfromtheorganizationMaintainingpolicieswithinActiveDirectoryforapplicationentitlementaddstothecomplexityofuseradministrationTheITgrouphasaconstantflowofworktomaintainuseraccountsonphysicaldesktops
Virtualization Impact on User AdministrationUseradministrationissimplifiedwithaViewdeploymentViewprovidesaneasy-to-useadministrativeinterfacetoassigndesktopstoActiveDirectoryusersInadditiondesktopadministratorsdonotneedtophysicallyvisitthedesktoptheycansimplychangeparametersofdesktopassignmentfromthedatacenter
Time Saved in User Account Administration with VMware View
TraditionalPhysicalPCImplementation
TimeSavedperUserperYearwithVMwareView
PercentReductionin LaborCosts
131 hours 89 hours 68
ldquoWhatprobablyusedtotakeustwotothreeweeksfromprocurement to provisioning ofasystemnowwecandoinfivetotenminutesItusedtotakeusprobablyanhourortwotocustomizeandtailorforanassociateNowwecandothataswellinjustseveralminutesrdquo
mdashShaneMartinezDirectorofGlobalInfrastructureADPDealerServicesIllinois
CalculatedfromIDCfiguresFrom IDCfigures
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
13
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Image and Application ManagementAsnewversionsofapplicationsanddesktopoperatingsystemsarereleasedyouneedtohaveanefficientwaytoupdateendusersrsquodesktopenvironmentsYouneedtoachievethiswhileminimizingenduserdowntimeandmitigatinganypotentialuserdataloss
Current Challenges for Image and Application ManagementDesktopimagesconfiguredforendusersarenotusuallytailoredforspecificuserrolesInadditiontheapplicationsintheseimagesaretightlycoupledwiththeoperatingsystemItisverydifficulttomanagejustoneapplicationortomaintaintheoperatingsystemwithoutaffectingsomeothercomponentoftheinstalledsoftwaresometimesnegativelyTheneedtostandardizemanagementofphysicaldesktopscanresultinaldquoone-size-fits-allrdquoapproachwhereacommonimageisusedtosupportmultiplejobrolesTheresultisthatmostusershaveamorecompleximageandmoreapplicationsthantheyneed
ImagesalsomustincludecompatibledesktopandlaptophardwaredriversToensurecompatibilityorganizationstendtoengineerandcertifydesktopimagesforeachoftheirdesktophardwaretypesBecausemostorganizationsrefreshtheirdesktophardwareeverythreetofiveyearsthenumberofnewimagesthattheymightneedtodevelopcangrowveryquicklyTheoperationalcostsofdesktopimagingandreimagingaresignificantwhichfurtherdrivestheldquoone-size-fits-allrdquoapproach
YoufaceasimilarchallengewhenyouneedtomigratetoanewerdesktopoperatingsystemManyorganizationsaremigratingtotheWindows7operatingsystemThemigrationfromWindowsXPtoWindows7inaphysicalenvironmentistime-consumingandexpensive
TheprocessesofupgradingandmigratingoperatingsystemsaswellaspackagingtestingandprovisioningapplicationscanburdenanorganizationsomuchthattheyremainyearsbehindtheavailabletechnologyInadditionenduserscanbetiedtodevicesandimagesthatmaybeobsoletefortheirjobroles
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
14
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Virtualization Impact on Image and Application ManagementWhenyouimplementaremotedesktopstrategybasedonVMwareViewyoucandecouplethevariouslayersthatmakeupadesktopimageandmanageeachofthesedesktoplayersindependentlyThisallowsyoutousemoreefficientmanagementprocessesandminimizestheimpactachangeatonelayerhasontheotherlayersandultimatelyonendusers
Thelayersofavirtualdesktopare
bullOperatingsystem
bullApplications
bullUserdataanduserpersona
To manage the operating system layer of the desktop imageVMwareViewprovidesthechoicebetweennonpersistentandpersistentdesktopsViewComposerisanoptiontomanagelinked-clonedesktops
To manage applicationsthebestchoiceistovirtualizeasmanyapplicationsaspossiblewithVMwareThinAppandtoplacethosevirtualapplicationpackagesontheVMwareViewbaseimages
To manage the user data and user personayoucanuseViewPersonaManagement
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
ldquoRightnowwersquovegotover1700desktopsandlaptopsout around the college with differentimagesonthemWithVMwareViewwecanhaveonelsquogoldenimagersquoinstead of having to manage 30to40differentimagesmdashandthatmakesturnaroundtime for updates on drivers andsoftwaremuchquickerrdquo
mdashDaveHunterAssociateDirector ITServicesRedDeerCollege RedDeerAlbertaCanada
15
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Application Virtualization with ThinAppTofurthersimplifydesktopmanagementyoucanvirtualizetheapplicationlayerwithVMwareThinAppThinAppvirtualapplicationpackagesseparatetheapplicationfromtheoperatingsystemlayerbyencapsulatingavirtualoperatingsystemwithintheThinApppackageAThinApppackageisnotinstalledintheoperatingsystembutinsteadplacedonthedesktopasanisolatedexecutableAsaresultThinAppapplicationpackagesdonotconflictwitheachotherinwaysthatnativeapplicationscan
AJuly 2010 Forrester Research report on the economic impact of ThinApp application virtualizationpresentsacasestudyofaThinAppimplementationwitharisk-adjustedpaybackperiodofoneyearandareturnoninvestmentof185overfouryearsThecustomerinthecasestudycitedthefollowingeconomicbenefits
bullFasterapplicationpackaging
bullDecreasedoreliminatedregressiontesting
bullFasterapplicationandupdatedeployment
bullReductioninoreliminationofleveloneandleveltwohelpdeskcalls
bullIncreaseduserproductivity
YoucantakeoneoftwoapproachestodistributingThinAppexecutablestousers
bullStreaming executionmodewheretheuserlaunchestheThinAppvirtualizedapplicationfromadesktopshortcutBlocksofapplicationdataarestreamedfromacentralfileshareintomemoryonthedesktopforlocalexecutionThereisnodiskfootprintonthedesktopforthevirtualizedapplication
bullDeployedexecutionmodewheretheuserrunstheThinAppvirtualizedapplicationfromacopyoftheThinAppexecutableplacedonthedesktop
Youchoosestreamingordeployedexecutionmodebasedontheneedsofyourusersandthespeedandlatencyoftheusersrsquonetworkconnections
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
ldquoOnce an application has beenvirtualizedwithVMwareThinAppitrsquosveryverypredictableWeknowwecanbeconfidentthatwewillnothavetogobacklaterandfixthingsrdquo
mdashDewandNeely Tier3SupportManager IndianaOfficeofTechnologyIndianastategovernmentIndianapolisIndiana Indiana Office of Technology Drives Cost-Effective Application Management with VMware ThinApp
16
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
InaViewenvironmentyoucreateacentralfileshareorThinAppRepositorytostoreyourThinAppvirtualizedapplicationsFigure3showstheThinAppRepositoryconnectedtoViewComposerYoucancopyThinApppackagesfromtherepositorytotheparentimagesothateachlinkedclonehasthevirtualizedapplicationsonthedesktoporeachlinkedclonecanhavedesktopshortcutstoruntheapplicationsinstreamingmodefromtherepository
VM
VM
VM
VM
LinkedClones
VM
VM
VM
VM
LinkedClones
VM
VM
VM
VM
LinkedClones
OS
DATA
ThinApp Virtual
App
Shortcut to
ThinApp Virtual App
ThinApp VirtualizedApplication Repository
ParentImage 1
ParentImage 3
ParentImage 2
VMware View Composer
VMware View Composer
VMware View Composer
Figure 4ViewComposerAddsThinAppPackagestoDesktops
TheidealinaVMwareViewimplementationistohaveasmanyofyourapplicationsaspossiblevirtualizedwithThinAppYoucaneasilymixldquonativerdquoWindowsapplicationswithThinAppvirtualizedapplicationsontheViewdesktopFortunatelyThinAppapplicationscanbemanagedthroughthesametoolsandprocessesasyournativeWindowsapplicationsandyoucantakeadvantageoftheefficiencyofyourcurrentapplicationmanagementsystem
ByvirtualizingapplicationsyoualsogainadynamicmechanismtorolloutneworpatchedversionsofanapplicationForstreamedapplicationsyousubstitutetheupdatedpackagefortheoriginalontheThinAppRepositoryForapplicationsresidingontheparentimagesyoucanusetheThinAppAppSyncfeatureandplaceanupdatedapplicationonanupdateserverinthedatacenterandusersautomaticallydownloadthenewversionoftheapplication
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
17
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
VMwareThinAppisespeciallysuitedtomigratingapplicationstoanewversionoftheWindowsoperatingsystemsuchasWindows7orlaterYourVMwareViewWindows7desktopscanincludeThinApppackagesoflegacyapplicationsIfanapplicationissupportedonthelaterversionoftheoperatingsystemyoucanvirtualizethelegacyapplicationandrunitonaWindows7desktopInadditionwithThinAppyoucanvirtualizeInternetExplorer6alongwithalegacyapplicationthatrunsonlyonIE6andrunthatvirtualizedapplicationonWindows7ThenativelyinstalledInternetExplorerbrowserrunsalongsidethevirtualizedIE6browseronaWindows7desktop
Customersinthe IDCstudysaidthatthecentralizedpackagingtestingprovisioningandupdatingofapplicationsinaVMwareViewimplementationwasthereasonforthecostsavingsinapplicationsupportThesebenefitsaremagnifiedwhendesktopapplicationsarevirtualizedwithThinApp
Time Saved in Managing Applications on the Desktop with VMware View
TraditionalPhysicalPCImplementation
TimeSavedperUserperYearwithVMwareView
PercentReductionin LaborCosts
262 hours 141 hours 54 Calculatedfrom IDCfiguresFromIDC figures
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
ldquoVMwareThinApphashelpeduskeepourlegacyapplications functioning and move forward with new technologiesevenwhenwe are faced by budget constraintsrdquo
mdashPaulBaltzell DeputyCIODeliveryServicesIndianaOfficeofTechnologyIndianastategovernmentIndianapolisIndiana
18
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Rolling Out New Base Images of Operating Systems and ApplicationsVMwareViewprovidestheoptionsofnonpersistent(stateless)andpersistent(stateful)desktopsaswellasViewComposertomanagelinkedclonesTheViewimagemanagementsystemprovidesoptionstomeetyourorganizationrsquosneeds
IfyouaremigratingtoanewoperatingsystemversionsuchasWindows7orlateryoucanuseViewComposerandtheRecomposefunctionforamuchsimplertransitionYoucanbuildthenewdesktopimagetoincludevirtualizedapplicationstoseparatetheapplicationsfromtheoperatingsystem
VMwareViewdesktopsbasedonmasterimagesstoredinthedatacentercanbeeasilydistributedtoremoteorbranchofficeswithouttheneedfordesktopadministratorstotravel
View customers in the IDCstudysaidthatthereductioninthenumberofimagesplusthefastertimetochangeeachimagewereinstrumentalinreducingtheoperationalcostsofimaginginaViewenvironmentForexampleoneViewenterpriseuserintheIDCstudyfoundthatadesktopreimagetook5minuteswithViewbut120minuteswiththetraditionalimagingapproach
Time Saved in Desktop Imaging with VMware View
TraditionalPhysicalPCImplementation
TimeSavedperUserPerYearwithVMwareView
PercentReductionin LaborCosts
213 hours 126 hours 59 CalculatedfromIDCfiguresFromIDCfigures
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
ldquoWithVMwarethereisalot of cost savings that peopleoverlookOneofthebiggest things that I can sayaboutVMwareanditrsquosjustflabbergastingisthatitusedtotaketwotechniciansthree to four days to set up alabof40thickmachinesandnowittakesonetechnicianthreehoursSoftwareupgradesornewinstallations can be pushed outintwohoursasopposedto eight hours for a lab of 100machinesrdquo
mdashGeorgesKhairallah NetworkSpecialist ChinoValleyUnifiedSchoolDistrictChinoCalifornia
19
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
User Data and User Persona in a View EnvironmentVMwareprovidesuserdataandpersonamanagementwithViewPersonaManagementWithPersonaManagementyoucanstorepersistentuserprofileinformationanduserdatainaseparatelocationfromthedesktopimageandoptimizeperformancebytakingadvantageoftheaccessandupdatealgorithmsofViewPersonaManagement
PersonaManagementdownloadsuserprofileinformationonanas-neededbasisthusavoidingloginbottlenecksInadditionupdatestouserdataandtheuserpersonaareuploadedonanintermittentbasistothepersonarepositorywhichavoidsalogoutbottleneckFormoreinformationonimplementingViewPersonaManagementseetheVMware View Persona Management Deployment Guide
ViewPersonaManagementwasnotinplacewhen IDCdidtheirstudysowehavenofiguresyetforthesavingsinlabortimewithViewPersonaManagement
Video ADP Dealer Services IllinoisADPDealerServicesadivisionof ADP(AutomaticDataProcessing)offershumanresourcepayrolltax andbenefitsadministrationtoautomobiledealershipsInthisvideo BillNaughtonChiefInformationOfficerandShaneMartinezDirectorofGlobalInfrastructurediscusstheirVMwareViewimplementationViewdesktopsareusedinremotelocationsonmobiledevicesandincall centersbysoftwaredevelopersandendusers
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
20
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Desktop Patch ManagementTodayrsquostraditionalpatchmanagementprocessesandsolutionsposemanychallengesAlargeproportionofadesktopadministratorrsquostimeisspenttestinganddistributingpatchesandtroubleshootingpatchdistributionissues
Current Challenges for Desktop Patch ManagementBothoperatingsystemsandapplicationsneedtobepatchedtokeepupwithsecurityenhancementsbugfixesandmoreThebasicprocessworkflowthatmostorganizationsfolloworattempttofollowwhentheyimplementpatchmanagementisthefollowing
ManagePatches
Prioritize
Plan
Remediate
TestReport
Assure
Audit
Assess
Figure 5ManagingthePatchMaintenanceStages
ThisrepeatingprocessofAssessPrioritizePlanRemediateTestReportAssureandAuditcanbecomplexandsubjecttomanychallengeswhichreducestheeffectivenessofthepatchmanagementprocessThenumberofvulnerabilitiesthathackersexploiteachyearincreasesataratethatistoofastforITadministratorstoremedyAsthenumberofnecessarypatchesincreasesthetimeneededtopatchalldesktopsystemsinanorganizationexpandsandbythetimeonepatchorsetofpatchesisrolledoutothervulnerabilitiesareexposedwhichalsoneedtobepatched
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
21
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
ThedistributednatureofdesktopandlaptopcomputershasmadecentrallymanagedsoftwaredistributionmechanismsanimportantpartoftheITinfrastructureinmanyorganizationsUsuallythesesolutionsarehighlydistributedinnatureandcomplextomanageandmaintainTheyalsodonotguaranteesuccessfuldistributionbecausetheyrelyonclient-sideagentswhichmustberunningandonthenetworktoreceiveanyupdatesThemoredistributedthedesktopenvironmentthemorecomplexpatchmanagementisandthelowerthefirst-passsuccessratioIfyouneedtodeliverpatchesandservicepackstodesktopsatremotebranchesorregionalofficeswherenetworkconnectivityislimitedyoucanencounterconnectivityissuesanditwilltakemuchlongertodeploytheupdatesSomeusersystemsneverreceivepatchesbecauseofinfrequentconnectiontothenetwork
AnotherkeychallengeintheconventionalpatchmanagementprocessisvalidatingpatchestoassurethatapplyingapatchwillnothaveanegativeimpactonanenduserrsquosPCorotherapplicationsThisprocessistime-consumingandsubjecttofailureAfterPCsaredeployedtouserstheyaresubjecttosignificantconfigurationdriftThisconfigurationdriftcanbeattributedtouser-initiatedhardwarereplacementshardwareupgradesorapplicationinstallationsthatvaryfromthecorecorporateimageThuscertifyingapatchagainstyourorganizationrsquosbaseimagedoesnotensurethatitworksonallusersrsquocomputersApatchorservicepackyoudistributemaycauseproblemsonsomecomputersandnotonothersItisthenverydifficulttoreverttothelastknowncleanstateoftheuserrsquosdesktopandtobackoutthechanges
WithallofthesecomplexitiesitcantakeaverylongtimetopatchallofthecomputersinyourorganizationThedelaysmakeitdifficulttomaintainadequateenterprisesecurityandthecostofremediatingthegapsinsecurityissignificantThetraditionalpatchmanagementprocessinvolveshighITlaborcostsandnotableuserdowntimeandinconvenience
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
22
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Virtualization Impact on Desktop Patch ManagementImplementingavirtualdesktopsolutiondoesnoteliminatetheneedforsolidprocessesandorganizationalresourcestomanagepatchingandothersecurityissuesHoweveryoucanmakethepatchingprocessmoreefficientbyusingthetoolsthataViewsolutionprovidesInatypicalViewenvironmentupdatesyouapplytoasingleparentvirtualmachineinstanceautomaticallyaffectmultipleend-userdesktopsAsaresultyouspendlesstimepatchingandcanupdatemoreend-userdesktopsonthefirstpass
ViewComposeroffersenhancedimagemanagementinaViewenvironmentAsshowninFigure6theViewComposertechnologyenablesyoutocreateacatalogofdesktoptypestomeettheneedsofparticularcategoriesofusersYoucreateaparentvirtualmachineimageforeachdesktoptypeandViewComposerprovisionsadesktoptoeachenduserbycreatingalinkedclonebasedontheappropriateparentimage
VM
VM
VM
VM
ParentImage 1
LinkedClones
VM
VM
VM
VM
ParentImage 3
VMware View Composer
VMware View Composer
VMware View Composer
LinkedClones
VM
VM
VM
VM
ParentImage 2
LinkedClones
OS
APP
DATA
Figure 6End-UserLinked-CloneDesktopsBasedonParentImages
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
23
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Viewcreatestheoperatingsystemdisksfortheseend-userdesktopsaslinkedclonesoftheparentvirtualmachineInitiallythedesktopsreaddatafromtheparentdiskWhenadesktopwritesdataViewsavesitinstorageonapersistentdiskthatisuniquetothatdesktopFuturereadscomefromthedesktoprsquospersistentdiskorfromtherebuiltdesktopimageasappropriate
ViewComposergivesyoumanagementfunctionsfortheselinked-clonedesktopsincludingRefreshRecomposeandRebalance
bullRefresh TheRefreshoperationallowsyoutorevertalinkedclonedesktoptoitsoriginaldeploymentstate
bullRecomposeTheRecomposefunctionallowsyoutomigrateanenduserfromonedesktoptoanothermaintainingtheuserrsquospersistentdiskandmakingtheuserdataavailabletotheuserfromthenewdesktop
bullRebalanceTheRebalancefeatureisawaytomovevirtualdesktopsfromonestoragearrayLUNtoanotherinordertobalancethediskusageload
FormoreinformationonRefreshRecomposeandRebalanceseetheVMware View Administration guide
YoucanusetheRecomposefunctiontostreamlinepatchingandmaketheprocessmoreefficientRatherthanmanagingapatchingprocessforeachindividualdesktopyoucanpatchtheparentdesktopandusetheRecomposefunctiontodistributethatpatchautomaticallytoendusersrsquodesktops
YoumanagealloftheseparentimagesdirectlyBecauseparentimagesareinthedatacenteryouavoidtheproblemsthatthetraditionalpatchingprocessencounterssuchasnetworklatencyandbandwidthissuesandissueswithdesktopsandlaptopsbeingonthenetworkatthetimeoftheremediationThecentralizednatureofthevirtualdesktopsensuresthattheseparentimagesarealwaysatthelatestpatchlevel
YoucanleverageyourexistinginvestmentinautomateddistributiontechnologiestopatchthemasterimagesinaViewimplementationThiswayyourcurrentstandardizedoperationsarenotaffectedAnotherapproachyoucantakeistousevCenterUpdateManagerasthepatchmechanismfortheparentimagesUsingUpdateManageryoucancreatedifferentpatchbaselinesforeachcategoryofdesktopThisapproachallowsyoutoassigntheappropriatelevelofpatchingprioritytocategoriesofdesktopsbasedonhowcriticalthedesktopsaretoyourbusinessratherthanwiththetraditionalbroadcastapproach
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
Video Blue Cross Blue Shield of Kansas City MissouriThisvideohighlightssomeofthebenefitsofaVMwareViewsolutionthepowerspaceandcostsavingsdisasterrecoveryandViewClientsonmobiledevicessuch asiPads
24
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
AfteryouupdatetheparentimagesandvalidatethepatchesoneadministratorcanrunascheduledRecomposeoperationforalloftheindividualdesktopinstancesyouhavedeployedYoucanschedulethisRecomposeoperationoutsidebusinesshourstominimizeanyimpactonendusersrsquoproductivityBecausethedesktopsallresideinthedatacenteryouavoidtheproblemofsystemsremainingunpatchedbecauseparticulardesktopsarepoweredoffornotonthenetworkAlsobecauseyouhavearollbackpointfortheparentimagesifyoudiscoveracompatibilityissueafterdeployingthenewdesktopinstancesyoucantriggerarevertRecomposeoperationondemandtoreturnuserstotheirlastknowngooddesktop
YoucanscheduleRecomposeoperationsorexecutethemonaccessforcingusersoffoftheirdesktopsintheeventthatyouneedtoapplyacriticalpatchimmediately
Customersinthe IDCstudystatedthatthelocked-downimageofWindowsonthedesktopmadepatchingmucheasier
Time Saved in Patch Management with VMware View
TraditionalPhysicalPCImplementation
TimeSavedperUserperYearwithVMwareView
PercentReductionin LaborCosts
77 hours 50 hours 65 Calculatedfrom IDCfiguresFromIDCfigures
Inadditionwehavealreadymentionedtheease of updating applications with VMware ThinAppEitherwithcopiesoftheThinApppackagesontheViewbaseimagesorwithdesktopshortcutstovirtualizedapplicationsstoredontheThinAppRepositoryThinAppprovidesameansofupdatingapplicationsautomaticallywithoutinterruptiontoapplicationuseEitherwayupdatedversionsofapplicationsarecentralizedandyoucanenforceusermigrationtotheupdatedversions
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
25
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Desktop Data SecurityAsfrequentnewsreportsattestlostlaptopcomputersandcompromiseddesktopPCscanendangersensitivecorporateorpersonaldataalltooeasilyWiththeever-increasingmobilityofdesktopenvironmentsandahigherpercentageofusersworkingonlaptopsdatasecurityattheendpointisbecominganincreasingconcernBothunauthorizedaccesstodatainthedatacenteranddatalossthroughtheftorlossofthedesktopdevicemustbeprevented
Current Challenges with Desktop Data SecurityTopreventunauthorizedaccesstodatacenterdatathroughlaptopssomeorganizationsimplementdisk-basedencryptionsolutionsthatcanbecostlyanddifficulttoscale
AlsowithanincreasinglymobileandremoteworkforcelaptopsandotherdevicesareeasilylostorstolenEmployeesmayalsocopydatatoUSBflashdrivesandremovedatafromthecompanysiteUSBflashdrivescanalsointroduceviruseswhichcancorruptdata
Ifasecuritybreachorleakoccursinanorganizationtheproductivitylostandthecosttofixthebreacharesignificant
Virtualization Impact on Desktop Data SecurityTheimmediateimprovementthatavirtualdesktopsolutionoffersfordatasecurityisthatyoustorealldatainvirtualmachinesthatarehostedinyourcorporatedatacenterYouprotectaccesstothisdatabydatacenter-levelsecuritymechanismssuchasfirewallsDMZswebproxiesandVPNsWhenusershavethinclientsattheirdeskstheynolongerstoredatalocallyITcanmeetexpectationsaboutsecurityandcompliancewithregulations
AnotherbenefitofreplacingthedevicesatusersrsquodeskswiththinclientsistheabilitytobeveryselectivewiththetypesofUSBdevicesthatyouallowtoconnecttothesecurevirtualdesktopenvironmentYougaintheabilitytopreventusersfromconnectingUSBflashdrivesiPodsiPhonesorotherUSB-basedpersonaldevicestotheirdesktopstherebyreducingtheopportunityfordataleaksByrestrictinguseofUSBdevicesyoucanalsomitigateconcernsabouttheintroductionofmalicioussoftware
ForuserswhoarenotalwaysconnectedtothecorporatenetworkVMwareViewincludesafeaturecalledViewwithLocalModeLocalModeallowsenduserstocheckouttheirdesktopsmdashincludingapplicationsanddatamdashfromthedatacentertotheirlocaldevicesThisinstanceofauserrsquosdesktopisencryptedIftheuserlosesthelaptopcomputerorthelaptopisstolenthedataonthemissingdeviceisencryptedandhasaremote-erasesettingthatdisablesitifitdoesnotcommunicatetothecorporatenetworkwithinaspecifiedamountoftime
YoualsohavetheoptionofincludingVMwarevShieldEndpointinyourViewdeploymenttomanageantivirusscanningThevShieldEndpointproducthandlesantivirusscanningofViewdesktopsfromacentralizedvirtualapplianceSeetheVMwarewebsiteformoreinformation about vShield Endpoint
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
26
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
CustomersintheIDC study stated that the cost savings in security were largely due to the abilitytopushpatchesontodesktopimageswithoutwaitingforindividualmachinestobeavailableThebenefitsofvShieldEndpointwerenotyetavailableatthetimeoftheIDCstudy
Time Saved in Security Administration with VMware View
TraditionalPhysicalPCImplementation
TimeSavedperUserperYearwithVMwareView
PercentReductionin LaborCosts
80 hours 24 hours 30 Calculatedfrom IDCfiguresFromIDCfigures
ldquoSecurityisveryimportantBeinginhealthcarewewanttomakesurethatwehaveno information whatsoever residing on the local machineWithVMwareourSecurityDepartmentgetsto manage security in the waytheyneedtoandatthesametimeourpoliciesarekepthellipinplaceandalsoourresponsibilitieswithHIPAA[HealthInsurancePortabilityandAccountabilityAct]andthe federal regulations are completely in compliance as wellrdquo
mdashGregWolverton ChiefInformationOfficer ARcarehealthcareArkansas
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
27
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Desktop Disaster Recovery and Data BackupDisasterrecoveryplansforend-userdevicescanbehighlycostlysosomeorganizationsfocusonserverdisasterrecoveryplansandneglectrecoveryplansfordesktopsEndusersmustoftenimplementtheirowndesktopandlaptopbackupsolutionsiftheywanttoprotectagainstaseverefailureordatacorruptionAndfewusersarediligentabouttheirbackups
Current Challenges for Desktop Disaster Recovery and Data BackupIfanorganizationishitbyadisasterthatcausesitsserverstofailovertoadisasterrecoverylocationendusersneedaccesstotheapplicationsrunningonthoseserversInadditionusersneedtoconnecttocentralizeddatastoredattherecoverylocationAdisasterrecoveryplanmustconnectenduserstotherecoveryinfrastructuresothattheycancontinuebeingproductive
AnotherdisasterscenarioisthefailureortheftofanenduserrsquosphysicaldesktopInanenvironmentthatreliesonhardware-dependentend-userdesktopsthecostandcomplexityofrecoverycanbeprohibitivelyexpensiveandsubjecttolimitedsuccessDesktopbackupstrategiesprovideonemethodofdesktoprecoverybutfewbackupplansarefullyimplementedoracceptedThegoalistobeabletorecoverauserrsquoscriticaldocumentsfilesapplicationsandpersonalsettingsMostorganizationsthatattemptthisapproachhavetoinvestinagent-basedbackupsolutionsthattheyinstalloneverydesktopandlaptop
OneofthebiggerchallengesofthisapproachistheimpactthebackupprocesshasonendusersIfawindowpopsupinthemiddleoftheworkdayandtheagentstartstobackupfilesusersareannoyedandtheircomputerscanslowtoacrawlAsaresultusersmaycanceltheprocessesandquitthebackupagentwindowInsomecasesifusershaveadministrativeaccesstotheirPCsandaresavvyenoughtheycandisablethebackupagentsontheirPCsIftheylosetheirlaptopsortheirdesktopharddrivesfailtheyhavenobackupsfromwhichtorestore
SomeorganizationsimplementagentlessstrategiesinwhichtheymapdesktopcomputerstocentrallylocatedfilesharesandcriticalfilesareredirectedusingActiveDirectorygrouppolicyobjectsThisapproachissomewhatmoresuccessfulbutdependingonthenetworktopologyanddistributionofusersitcanputastrainonthenetworkinfrastructureandisalsosomewhatdependentonendusersrsquoknowingwheretosavetheirfiles
Virtualization Impact on Desktop Disaster Recovery and Data BackupImplementingaVMwareViewdesktopstrategycanhelpyoutoachieveefficienciesindisasterrecoveryTheseefficienciesareevidentbothinrecoveryofdesktopconnectionstoanalternatedatacenterlocationaswellasrecoveryofdesktopimages
ManagementofViewvirtualdesktopsbyVMwarevSphereandvCenteriskeyOnearchitecturalcharacteristicofaViewimplementationisthatallthedatafilesandthevirtualmachinesthatprovidetheend-userdesktopsresideinadatacenteronsharedstorageInmanyinstancestheViewdesktopscanandshouldresideonthesamestoragearraysyouusetostoreyourservervirtualmachines
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
28
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
AsaresultyoucanusearrayreplicationtechnologiestoeasilyreplicateboththedesktopandtheservervirtualmachinestoyourdisasterrecoverysiteYoucanusethisapproachinconjunctionwithasolutionsuchasVMwareSiteRecoveryManagertofullyautomatetherecoveryofthedesktopvirtualmachinesBecauseyoucansetupalloftheViewinfrastructureserversasvirtualmachinesyoucanalsoreplicatethemtothedisasterrecoverysite
WithallofthecomponentsofyourViewinfrastructureavailableatyourdisasterrecoverysiteyoucangetyourorganizationbacktoworkmuchmoreeasilyafteradisasterYourenduserscanaccesstheirdesktopsfromhomeviaacorporateVPNordependingonyourconfigurationjustanInternetconnectionSimilarlyifapandemicrequiresyourorganizationtotellworkerstostayathometheycanconnecttotheirdesktopsandaccessthecorporateresourcestheyneedtodotheirjobswithouthavingtocomeintotheoffice
ThetimeandproductivitysavingsintheseareasaresignificantwithaVMwareViewsolutionIDC has not yet calculated the time saved fordisasterrecoveryanddatabackupinaViewimplementation
ldquoItrsquosnotjusttheinitialcostofhardwareitrsquosalsothatthefailureofthathardwaretakesquiteabitoftimetotroubleshootandfixmdashnottomentionthepossibilityoflosingdatasayifsomebodydropsalaptopWithVMwareViewwecanreducehardwaredependencyandstoreallthatdatainaprotecteddatacenterThatrsquosgoodfortheuserandgoodforthecompanysinceitwillmeanwewonrsquothavesensitivedatawanderingaroundondesktopsandlaptopsandUSBkeysAndbecauseavirtualdesktopisanapplianceifadevicefailswecanswapitoutandgettheuserbackupandrunningveryquicklyWecaneventieitinwith[VMwarevSphere]SiteRecoveryManagertoenablemoredynamicrecoverysoifweloseacallcenterinonelocationitsdataisprotectedandwecanstartupagaininanotherrdquo
mdashTomVanHarnSystemsSupportAdvisorAmwayregardingthesecurityanddisasterrecoverybenefitsofmovingfromphysicaldesktopstoVMwareViewvirtualdesktops
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
29
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Desktop Help Desk and SupportAsaresultofimplementingaVMwareView-baseddesktopstrategyyoucanexpecttoachievehigherlevelsofserviceforyourendusersandincreasetheperceivedlevelofserviceYoushouldalsobeabletotakeadvantageofthecentralizednatureofthearchitecturetoreducethemeantimetoresolutionofenduserhelpdeskissues
Current Challenges for Desktop Help Desk and SupportDesktopadministrationteamsstruggleconstantlytomeetestablishedservicelevelagreementsfordesktopendusersHelpdesksthatsupportdesktopusersfocusonminimizingthemeantimetoresolution(MTTR)whenauserrsquosdesktopfailsAlowerMTTRreducestheamountoftimethatendusersarenotbeingproductive
EndusersusuallypresentITwithaproblembutnotacauseCommonuserissuesincludeobsoletehardwarefaultyhardwareapplicationfailureslackofnetworkconnectivityandvirusesandmalwareOnlybycommunicatingwiththeenduseranddiscoveringthecausecanthedesktopadministratorsolvetheproblemMorecomplexproblemsmustbeescalatedtomoreexperienceddesktopadministratorswhichaddstothecostanddelay
ThedistributednatureofadesktopenvironmentaddsalevelofcomplexitytodesktopadministrationEndusersmaytelecommuteorworkinremoteofficesorbuildingswhichcanmakedesktoptroubleshootingmoredifficultandmorecostlySometimesdesktopadministratorsmusttraveltootherbuildingsorsites
Virtualization Impact on Desktop Help Desk and SupportBycentralizingthedesktopsinthedatacenterwithVMwareViewyoubringthedesktopsclosertothedesktopadministratorsThiseliminatesthechallengesofworkingwithdesktopsinbranchorremoteofficesInaViewenvironmentadministratorshavedirectaccesstoendusersrsquodesktopsviavCentersotheycanseewhatishappeningwithoutusingaremotemanagementtool
Searchingforacausetotheproblemcanbelimitedintimeifdiscoverytakesmorethanfiveminutesdesktopadministratorscansimplyprovisionanewdesktopfortheenduseranddeliveritoverthenetwork
ldquoOur department has lost 20percentofitsfundingandstaffinthepastyearByusingVMwareViewandHPMobileThinClientswersquovefoundamorecost-effectiveand efficient way to deliver computing resources to our studentsWersquorecontainingouroperatingcostswhilesupporting40percentmoremachinesThedesktopsrequirelesssupporttheteachers get a more reliable platformandthestudentsget a better educational experienceEverybodywinsrdquo
mdashJeremyWoods TechnologyPlanningCoordinatorOntario-MontclairSchoolDistrictOntarioCalifornia
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
30
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
ForarchitecturesthatincludethereplacementofendusersrsquoPCswiththinclientsorzeroclientssupportfortheseend-userdevicesisverysimpleInmanyinstancesendusersthemselvescaninstallandsetuptheirthinclientswithoutatechnicalsupportengineeronsiteIfahardwareproblemoccurstheendusercantrytofixtheproblembysimplyresettingthedeviceIfaresetdoesnotresolvetheissuethesupporttechniciancandeliverareplacementthinclientandtheuserisproductiveagainTypicalthinclientdeviceshaveafractionofthemovingpartsthatatraditionalPCorlaptophasThereforethemeantimebetweenfailures(MTBF)forthesedevicesisveryhighInthelongrunthesimplicityofthesedevicesleadstofewersupportcallsrelatedtohardwarefailure
Time Saved in Desktop Help Desk and Support with VMware View
TraditionalPhysicalPCImplementation
TimeSavedperUserperYearwithVMwareView
PercentReductionin LaborCosts
375 hours 217 hours 58 Calculatedfrom IDC figuresFromIDC figures
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
31
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
SummaryThetimesavedinthemanagementofuserdesktopsissignificantwithaVMwareViewvirtualdesktopimplementationTimesavedindesktopmanagementmeansthatyourITstaffcandevotethemselvestootherprojectsonyourIThorizon
AVMwareViewvirtualdesktopsolutionresolvesmanyoftheeconomicandusersatisfactionissuesofadesktopenvironmentAViewdeploymentsavesanaverageof7hoursoflaborperuserdesktopperyearoutof122hourslaborperuseronaphysicaldesktopperyearThisisa57decreaseinlaborcostswithaVMwareViewimplementationMultiplythe7hoursbyyournumberofusersandthetimeavailableforotherprojectsisaconvincingargumentforvirtualdesktops
Time Saved in Desktop Management with VMware View Virtual Desktops
Desktop Management Task Hours Saved per User per Year Percentage of Time Saved per User per Year
Desktophardwareandsoftwaredeployment 51 65
Useradministration 89 68
Applicationmanagement 141 54
Image management 126 59
Userprofilemanagement NotcalculatedbyIDC NotcalculatedbyIDC
Desktoppatchmanagement 50 65
Desktopdatasecurity 24 30
Desktopdisasterrecoveryanddatabackup NotcalculatedbyIDC NotcalculatedbyIDC
Desktophelpdeskandsupport 217 58
TOTAL time saved per user per year 698 hours 57Note ThistotalisaveryconservativeestimateoftimesavedwithVMwareViewItdoesnotincludethetimesavedwithViewPersonaManagementorvShieldEndpointantivirusprotection
IDChasnotyetstudiedthetimesavedwithViewPersonaManagementIDChasnotyetstudiedthetimebenefitsofvShieldEndpointforantivirusprotection
Inadditiontothelabor-savingbenefitsofdesktopvirtualizationViewdesktopvirtualizationsolutionisthefirststepinthejourneytothecloudByplacinguserdesktopsinthecloudalongwithThinAppvirtualizedapplicationsyouarepoisedtofillintheotherVMwaresolutionsforthepost-PCera
32
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Additional ResourcesQuantifying the Business Value of VMware ViewIDCwhitepaperMay2011
Desktop Total Cost of Ownership 2011 UpdateGartnerresearchnoteFebruary2011
10 Reasons to Modernize the DesktopCIOCustomSolutionsGroupwhitepaper
The Total Economic Impact of VMware ThinAppForresterResearchstudySeptember2010
VMware View documentation
View Technical Resources Decide Design Deploy
33
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
VMware Inc 3401 Hillview Avenue Palo Alto CA 94304 USA Tel 877-486-9273 Fax 650-427-5001 wwwvmwarecomCopyright copy 2012 VMware Inc All rights reserved This product is protected by US and international copyright and intellectual property laws VMware products are covered by one or more patents listed athttpwwwvmwarecomgopatents VMware is a registered trademark or trademark of VMware Inc in the United States andor other jurisdictions All other marks and names mentioned herein may be trademarks of their respective companies Item No VMW-IG-BUSINESSCASE-USLET-20120302-WEB
About the Authors and ContributorsTinadeBenedictiswrotethecurrentversionofthispaperTinaisatechnicalmarketingmanagerintheEndUserComputinggroupatVMwareShewritespapersonVMwareViewThinAppandotherenterprisedesktopproducts
SpecialthankstoRidwanHuqandBrianGammageforcontributionstothisversionofthepaper
TheauthorsoftheoriginalversionofthiswhitepaperwereJosephHorseyandAnjanSrinivasJosephHorseyiscurrentlyamanager ofsystemsengineeringforVMwareandhasvastexperiencearchitectingandsellingdesktopandservermanagementsolutions AnjanSrinivaswasformerlyagroupproductmarketingmanagerfordesktopproductsatVMware
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Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
The Advantages of Virtual DesktopsWewilldiscusseachofthefollowingdesktopmanagementactivitieswithregardtothecostchallengesandhowaVMwareViewvirtualdesktopsolutioncanrelievethosecosts
bullDesktophardwareandsoftwaredeployment
bullUseradministration
bullImageandapplicationmanagement
bullDesktoppatchmanagement
bullDesktopdatasecurity
bullDesktopdisasterrecoveryanddatabackup
bullDesktophelpdeskandsupport
11
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Desktop Hardware and Software DeploymentMostenterpriseshaveaheterogeneousdesktopcomputinglandscapewithamixofdifferenthardwaretypesperipheraldevicesdriversscreenresolutionsapplicationsandapplicationversionsAsingleITorganizationtypicallysupportstheconfigurationandrolloutofhardwareandsoftwareinthismixedenvironment
Current Challenges of Desktop Hardware and Software DeploymentDeployingadesktopcomputertoeachuserinvolvesorderingreceivingtaggingandcheckingthecomputerandthenconfiguringapplicationsandcorporatesettingsTestingandsecuringthedesktopcomputeraddtothedeploymenttimeAftertheuserreceivesthedesktopcomputermoretimeisspentininitialsetupandsupportuntilthenewcomputerisfullyproductivefortheuser
Virtualization Impact on Desktop Hardware and Software DeploymentThetimedifferencebetweenconfiguringanddeployingaphysicaldesktopanddeployingavirtualdesktoptoauserissignificantForexamplewithViewitcantakeonlyeightminutestodeployaViewvirtualdesktoptoauserTheprocessofcopyingavirtualimageandassigningittoauserismuchfasterandmorefoolproofthansettingupanindividualphysicaldesktopInadditionyoucanrepurposelegacyhardwaretoaccessthevirtualdesktopimageThisextendstheusefullifeofthehardwarereducestheinitialcostofdesktopvirtualizationandresultsinauserdevicethatissimplertomaintainthanaphysicaldesktop
Provisioning The process of providing users with access to dataandtechnologyresources
ndash Webopediacom 14February2012
ldquoWithViewComposerwecancreatenewdesktopsontheflyIfwehaveaWyseterminalreadytogoittakesusabout15minutestocreateanewdesktopwhereasbeforeitwastakingustwotothreehourstoloadadesktopimageThatmakesITmuchmoreresponsive to the overall needsoftheorganizationrdquo
mdashJohnMehargDirectorofHealthInformationTechnologyNormanRegionalHealthSystemOklahoma
Time Saved in Deploying a Desktop to a User with VMware View
TraditionalPhysicalPCImplementation
TimeSavedperUserperYearwithVMwareView
PercentReductionin LaborCosts
78 hours 51 hours 65
CalculatedfromIDCfiguresFromIDC figures
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
12
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
User AdministrationMaintainingandmanaginguserprofilesandloginstakesagooddealofITmanagementtimeThetimesavingswithvirtualdesktopsissignificant
Current Challenges of User AdministrationUsersjoinanorganizationchangeroleschangeuseraccountdataandleavetheorganizationUseradministrationondesktopsinvolvescreatinguseraccountsandchanginguseraccountstoaccommodateofficemovesdepartmentaltransfersanddeparturesfromtheorganizationMaintainingpolicieswithinActiveDirectoryforapplicationentitlementaddstothecomplexityofuseradministrationTheITgrouphasaconstantflowofworktomaintainuseraccountsonphysicaldesktops
Virtualization Impact on User AdministrationUseradministrationissimplifiedwithaViewdeploymentViewprovidesaneasy-to-useadministrativeinterfacetoassigndesktopstoActiveDirectoryusersInadditiondesktopadministratorsdonotneedtophysicallyvisitthedesktoptheycansimplychangeparametersofdesktopassignmentfromthedatacenter
Time Saved in User Account Administration with VMware View
TraditionalPhysicalPCImplementation
TimeSavedperUserperYearwithVMwareView
PercentReductionin LaborCosts
131 hours 89 hours 68
ldquoWhatprobablyusedtotakeustwotothreeweeksfromprocurement to provisioning ofasystemnowwecandoinfivetotenminutesItusedtotakeusprobablyanhourortwotocustomizeandtailorforanassociateNowwecandothataswellinjustseveralminutesrdquo
mdashShaneMartinezDirectorofGlobalInfrastructureADPDealerServicesIllinois
CalculatedfromIDCfiguresFrom IDCfigures
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
13
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Image and Application ManagementAsnewversionsofapplicationsanddesktopoperatingsystemsarereleasedyouneedtohaveanefficientwaytoupdateendusersrsquodesktopenvironmentsYouneedtoachievethiswhileminimizingenduserdowntimeandmitigatinganypotentialuserdataloss
Current Challenges for Image and Application ManagementDesktopimagesconfiguredforendusersarenotusuallytailoredforspecificuserrolesInadditiontheapplicationsintheseimagesaretightlycoupledwiththeoperatingsystemItisverydifficulttomanagejustoneapplicationortomaintaintheoperatingsystemwithoutaffectingsomeothercomponentoftheinstalledsoftwaresometimesnegativelyTheneedtostandardizemanagementofphysicaldesktopscanresultinaldquoone-size-fits-allrdquoapproachwhereacommonimageisusedtosupportmultiplejobrolesTheresultisthatmostusershaveamorecompleximageandmoreapplicationsthantheyneed
ImagesalsomustincludecompatibledesktopandlaptophardwaredriversToensurecompatibilityorganizationstendtoengineerandcertifydesktopimagesforeachoftheirdesktophardwaretypesBecausemostorganizationsrefreshtheirdesktophardwareeverythreetofiveyearsthenumberofnewimagesthattheymightneedtodevelopcangrowveryquicklyTheoperationalcostsofdesktopimagingandreimagingaresignificantwhichfurtherdrivestheldquoone-size-fits-allrdquoapproach
YoufaceasimilarchallengewhenyouneedtomigratetoanewerdesktopoperatingsystemManyorganizationsaremigratingtotheWindows7operatingsystemThemigrationfromWindowsXPtoWindows7inaphysicalenvironmentistime-consumingandexpensive
TheprocessesofupgradingandmigratingoperatingsystemsaswellaspackagingtestingandprovisioningapplicationscanburdenanorganizationsomuchthattheyremainyearsbehindtheavailabletechnologyInadditionenduserscanbetiedtodevicesandimagesthatmaybeobsoletefortheirjobroles
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
14
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Virtualization Impact on Image and Application ManagementWhenyouimplementaremotedesktopstrategybasedonVMwareViewyoucandecouplethevariouslayersthatmakeupadesktopimageandmanageeachofthesedesktoplayersindependentlyThisallowsyoutousemoreefficientmanagementprocessesandminimizestheimpactachangeatonelayerhasontheotherlayersandultimatelyonendusers
Thelayersofavirtualdesktopare
bullOperatingsystem
bullApplications
bullUserdataanduserpersona
To manage the operating system layer of the desktop imageVMwareViewprovidesthechoicebetweennonpersistentandpersistentdesktopsViewComposerisanoptiontomanagelinked-clonedesktops
To manage applicationsthebestchoiceistovirtualizeasmanyapplicationsaspossiblewithVMwareThinAppandtoplacethosevirtualapplicationpackagesontheVMwareViewbaseimages
To manage the user data and user personayoucanuseViewPersonaManagement
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
ldquoRightnowwersquovegotover1700desktopsandlaptopsout around the college with differentimagesonthemWithVMwareViewwecanhaveonelsquogoldenimagersquoinstead of having to manage 30to40differentimagesmdashandthatmakesturnaroundtime for updates on drivers andsoftwaremuchquickerrdquo
mdashDaveHunterAssociateDirector ITServicesRedDeerCollege RedDeerAlbertaCanada
15
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Application Virtualization with ThinAppTofurthersimplifydesktopmanagementyoucanvirtualizetheapplicationlayerwithVMwareThinAppThinAppvirtualapplicationpackagesseparatetheapplicationfromtheoperatingsystemlayerbyencapsulatingavirtualoperatingsystemwithintheThinApppackageAThinApppackageisnotinstalledintheoperatingsystembutinsteadplacedonthedesktopasanisolatedexecutableAsaresultThinAppapplicationpackagesdonotconflictwitheachotherinwaysthatnativeapplicationscan
AJuly 2010 Forrester Research report on the economic impact of ThinApp application virtualizationpresentsacasestudyofaThinAppimplementationwitharisk-adjustedpaybackperiodofoneyearandareturnoninvestmentof185overfouryearsThecustomerinthecasestudycitedthefollowingeconomicbenefits
bullFasterapplicationpackaging
bullDecreasedoreliminatedregressiontesting
bullFasterapplicationandupdatedeployment
bullReductioninoreliminationofleveloneandleveltwohelpdeskcalls
bullIncreaseduserproductivity
YoucantakeoneoftwoapproachestodistributingThinAppexecutablestousers
bullStreaming executionmodewheretheuserlaunchestheThinAppvirtualizedapplicationfromadesktopshortcutBlocksofapplicationdataarestreamedfromacentralfileshareintomemoryonthedesktopforlocalexecutionThereisnodiskfootprintonthedesktopforthevirtualizedapplication
bullDeployedexecutionmodewheretheuserrunstheThinAppvirtualizedapplicationfromacopyoftheThinAppexecutableplacedonthedesktop
Youchoosestreamingordeployedexecutionmodebasedontheneedsofyourusersandthespeedandlatencyoftheusersrsquonetworkconnections
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
ldquoOnce an application has beenvirtualizedwithVMwareThinAppitrsquosveryverypredictableWeknowwecanbeconfidentthatwewillnothavetogobacklaterandfixthingsrdquo
mdashDewandNeely Tier3SupportManager IndianaOfficeofTechnologyIndianastategovernmentIndianapolisIndiana Indiana Office of Technology Drives Cost-Effective Application Management with VMware ThinApp
16
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
InaViewenvironmentyoucreateacentralfileshareorThinAppRepositorytostoreyourThinAppvirtualizedapplicationsFigure3showstheThinAppRepositoryconnectedtoViewComposerYoucancopyThinApppackagesfromtherepositorytotheparentimagesothateachlinkedclonehasthevirtualizedapplicationsonthedesktoporeachlinkedclonecanhavedesktopshortcutstoruntheapplicationsinstreamingmodefromtherepository
VM
VM
VM
VM
LinkedClones
VM
VM
VM
VM
LinkedClones
VM
VM
VM
VM
LinkedClones
OS
DATA
ThinApp Virtual
App
Shortcut to
ThinApp Virtual App
ThinApp VirtualizedApplication Repository
ParentImage 1
ParentImage 3
ParentImage 2
VMware View Composer
VMware View Composer
VMware View Composer
Figure 4ViewComposerAddsThinAppPackagestoDesktops
TheidealinaVMwareViewimplementationistohaveasmanyofyourapplicationsaspossiblevirtualizedwithThinAppYoucaneasilymixldquonativerdquoWindowsapplicationswithThinAppvirtualizedapplicationsontheViewdesktopFortunatelyThinAppapplicationscanbemanagedthroughthesametoolsandprocessesasyournativeWindowsapplicationsandyoucantakeadvantageoftheefficiencyofyourcurrentapplicationmanagementsystem
ByvirtualizingapplicationsyoualsogainadynamicmechanismtorolloutneworpatchedversionsofanapplicationForstreamedapplicationsyousubstitutetheupdatedpackagefortheoriginalontheThinAppRepositoryForapplicationsresidingontheparentimagesyoucanusetheThinAppAppSyncfeatureandplaceanupdatedapplicationonanupdateserverinthedatacenterandusersautomaticallydownloadthenewversionoftheapplication
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
17
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
VMwareThinAppisespeciallysuitedtomigratingapplicationstoanewversionoftheWindowsoperatingsystemsuchasWindows7orlaterYourVMwareViewWindows7desktopscanincludeThinApppackagesoflegacyapplicationsIfanapplicationissupportedonthelaterversionoftheoperatingsystemyoucanvirtualizethelegacyapplicationandrunitonaWindows7desktopInadditionwithThinAppyoucanvirtualizeInternetExplorer6alongwithalegacyapplicationthatrunsonlyonIE6andrunthatvirtualizedapplicationonWindows7ThenativelyinstalledInternetExplorerbrowserrunsalongsidethevirtualizedIE6browseronaWindows7desktop
Customersinthe IDCstudysaidthatthecentralizedpackagingtestingprovisioningandupdatingofapplicationsinaVMwareViewimplementationwasthereasonforthecostsavingsinapplicationsupportThesebenefitsaremagnifiedwhendesktopapplicationsarevirtualizedwithThinApp
Time Saved in Managing Applications on the Desktop with VMware View
TraditionalPhysicalPCImplementation
TimeSavedperUserperYearwithVMwareView
PercentReductionin LaborCosts
262 hours 141 hours 54 Calculatedfrom IDCfiguresFromIDC figures
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
ldquoVMwareThinApphashelpeduskeepourlegacyapplications functioning and move forward with new technologiesevenwhenwe are faced by budget constraintsrdquo
mdashPaulBaltzell DeputyCIODeliveryServicesIndianaOfficeofTechnologyIndianastategovernmentIndianapolisIndiana
18
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Rolling Out New Base Images of Operating Systems and ApplicationsVMwareViewprovidestheoptionsofnonpersistent(stateless)andpersistent(stateful)desktopsaswellasViewComposertomanagelinkedclonesTheViewimagemanagementsystemprovidesoptionstomeetyourorganizationrsquosneeds
IfyouaremigratingtoanewoperatingsystemversionsuchasWindows7orlateryoucanuseViewComposerandtheRecomposefunctionforamuchsimplertransitionYoucanbuildthenewdesktopimagetoincludevirtualizedapplicationstoseparatetheapplicationsfromtheoperatingsystem
VMwareViewdesktopsbasedonmasterimagesstoredinthedatacentercanbeeasilydistributedtoremoteorbranchofficeswithouttheneedfordesktopadministratorstotravel
View customers in the IDCstudysaidthatthereductioninthenumberofimagesplusthefastertimetochangeeachimagewereinstrumentalinreducingtheoperationalcostsofimaginginaViewenvironmentForexampleoneViewenterpriseuserintheIDCstudyfoundthatadesktopreimagetook5minuteswithViewbut120minuteswiththetraditionalimagingapproach
Time Saved in Desktop Imaging with VMware View
TraditionalPhysicalPCImplementation
TimeSavedperUserPerYearwithVMwareView
PercentReductionin LaborCosts
213 hours 126 hours 59 CalculatedfromIDCfiguresFromIDCfigures
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
ldquoWithVMwarethereisalot of cost savings that peopleoverlookOneofthebiggest things that I can sayaboutVMwareanditrsquosjustflabbergastingisthatitusedtotaketwotechniciansthree to four days to set up alabof40thickmachinesandnowittakesonetechnicianthreehoursSoftwareupgradesornewinstallations can be pushed outintwohoursasopposedto eight hours for a lab of 100machinesrdquo
mdashGeorgesKhairallah NetworkSpecialist ChinoValleyUnifiedSchoolDistrictChinoCalifornia
19
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
User Data and User Persona in a View EnvironmentVMwareprovidesuserdataandpersonamanagementwithViewPersonaManagementWithPersonaManagementyoucanstorepersistentuserprofileinformationanduserdatainaseparatelocationfromthedesktopimageandoptimizeperformancebytakingadvantageoftheaccessandupdatealgorithmsofViewPersonaManagement
PersonaManagementdownloadsuserprofileinformationonanas-neededbasisthusavoidingloginbottlenecksInadditionupdatestouserdataandtheuserpersonaareuploadedonanintermittentbasistothepersonarepositorywhichavoidsalogoutbottleneckFormoreinformationonimplementingViewPersonaManagementseetheVMware View Persona Management Deployment Guide
ViewPersonaManagementwasnotinplacewhen IDCdidtheirstudysowehavenofiguresyetforthesavingsinlabortimewithViewPersonaManagement
Video ADP Dealer Services IllinoisADPDealerServicesadivisionof ADP(AutomaticDataProcessing)offershumanresourcepayrolltax andbenefitsadministrationtoautomobiledealershipsInthisvideo BillNaughtonChiefInformationOfficerandShaneMartinezDirectorofGlobalInfrastructurediscusstheirVMwareViewimplementationViewdesktopsareusedinremotelocationsonmobiledevicesandincall centersbysoftwaredevelopersandendusers
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
20
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Desktop Patch ManagementTodayrsquostraditionalpatchmanagementprocessesandsolutionsposemanychallengesAlargeproportionofadesktopadministratorrsquostimeisspenttestinganddistributingpatchesandtroubleshootingpatchdistributionissues
Current Challenges for Desktop Patch ManagementBothoperatingsystemsandapplicationsneedtobepatchedtokeepupwithsecurityenhancementsbugfixesandmoreThebasicprocessworkflowthatmostorganizationsfolloworattempttofollowwhentheyimplementpatchmanagementisthefollowing
ManagePatches
Prioritize
Plan
Remediate
TestReport
Assure
Audit
Assess
Figure 5ManagingthePatchMaintenanceStages
ThisrepeatingprocessofAssessPrioritizePlanRemediateTestReportAssureandAuditcanbecomplexandsubjecttomanychallengeswhichreducestheeffectivenessofthepatchmanagementprocessThenumberofvulnerabilitiesthathackersexploiteachyearincreasesataratethatistoofastforITadministratorstoremedyAsthenumberofnecessarypatchesincreasesthetimeneededtopatchalldesktopsystemsinanorganizationexpandsandbythetimeonepatchorsetofpatchesisrolledoutothervulnerabilitiesareexposedwhichalsoneedtobepatched
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
21
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
ThedistributednatureofdesktopandlaptopcomputershasmadecentrallymanagedsoftwaredistributionmechanismsanimportantpartoftheITinfrastructureinmanyorganizationsUsuallythesesolutionsarehighlydistributedinnatureandcomplextomanageandmaintainTheyalsodonotguaranteesuccessfuldistributionbecausetheyrelyonclient-sideagentswhichmustberunningandonthenetworktoreceiveanyupdatesThemoredistributedthedesktopenvironmentthemorecomplexpatchmanagementisandthelowerthefirst-passsuccessratioIfyouneedtodeliverpatchesandservicepackstodesktopsatremotebranchesorregionalofficeswherenetworkconnectivityislimitedyoucanencounterconnectivityissuesanditwilltakemuchlongertodeploytheupdatesSomeusersystemsneverreceivepatchesbecauseofinfrequentconnectiontothenetwork
AnotherkeychallengeintheconventionalpatchmanagementprocessisvalidatingpatchestoassurethatapplyingapatchwillnothaveanegativeimpactonanenduserrsquosPCorotherapplicationsThisprocessistime-consumingandsubjecttofailureAfterPCsaredeployedtouserstheyaresubjecttosignificantconfigurationdriftThisconfigurationdriftcanbeattributedtouser-initiatedhardwarereplacementshardwareupgradesorapplicationinstallationsthatvaryfromthecorecorporateimageThuscertifyingapatchagainstyourorganizationrsquosbaseimagedoesnotensurethatitworksonallusersrsquocomputersApatchorservicepackyoudistributemaycauseproblemsonsomecomputersandnotonothersItisthenverydifficulttoreverttothelastknowncleanstateoftheuserrsquosdesktopandtobackoutthechanges
WithallofthesecomplexitiesitcantakeaverylongtimetopatchallofthecomputersinyourorganizationThedelaysmakeitdifficulttomaintainadequateenterprisesecurityandthecostofremediatingthegapsinsecurityissignificantThetraditionalpatchmanagementprocessinvolveshighITlaborcostsandnotableuserdowntimeandinconvenience
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
22
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Virtualization Impact on Desktop Patch ManagementImplementingavirtualdesktopsolutiondoesnoteliminatetheneedforsolidprocessesandorganizationalresourcestomanagepatchingandothersecurityissuesHoweveryoucanmakethepatchingprocessmoreefficientbyusingthetoolsthataViewsolutionprovidesInatypicalViewenvironmentupdatesyouapplytoasingleparentvirtualmachineinstanceautomaticallyaffectmultipleend-userdesktopsAsaresultyouspendlesstimepatchingandcanupdatemoreend-userdesktopsonthefirstpass
ViewComposeroffersenhancedimagemanagementinaViewenvironmentAsshowninFigure6theViewComposertechnologyenablesyoutocreateacatalogofdesktoptypestomeettheneedsofparticularcategoriesofusersYoucreateaparentvirtualmachineimageforeachdesktoptypeandViewComposerprovisionsadesktoptoeachenduserbycreatingalinkedclonebasedontheappropriateparentimage
VM
VM
VM
VM
ParentImage 1
LinkedClones
VM
VM
VM
VM
ParentImage 3
VMware View Composer
VMware View Composer
VMware View Composer
LinkedClones
VM
VM
VM
VM
ParentImage 2
LinkedClones
OS
APP
DATA
Figure 6End-UserLinked-CloneDesktopsBasedonParentImages
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
23
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Viewcreatestheoperatingsystemdisksfortheseend-userdesktopsaslinkedclonesoftheparentvirtualmachineInitiallythedesktopsreaddatafromtheparentdiskWhenadesktopwritesdataViewsavesitinstorageonapersistentdiskthatisuniquetothatdesktopFuturereadscomefromthedesktoprsquospersistentdiskorfromtherebuiltdesktopimageasappropriate
ViewComposergivesyoumanagementfunctionsfortheselinked-clonedesktopsincludingRefreshRecomposeandRebalance
bullRefresh TheRefreshoperationallowsyoutorevertalinkedclonedesktoptoitsoriginaldeploymentstate
bullRecomposeTheRecomposefunctionallowsyoutomigrateanenduserfromonedesktoptoanothermaintainingtheuserrsquospersistentdiskandmakingtheuserdataavailabletotheuserfromthenewdesktop
bullRebalanceTheRebalancefeatureisawaytomovevirtualdesktopsfromonestoragearrayLUNtoanotherinordertobalancethediskusageload
FormoreinformationonRefreshRecomposeandRebalanceseetheVMware View Administration guide
YoucanusetheRecomposefunctiontostreamlinepatchingandmaketheprocessmoreefficientRatherthanmanagingapatchingprocessforeachindividualdesktopyoucanpatchtheparentdesktopandusetheRecomposefunctiontodistributethatpatchautomaticallytoendusersrsquodesktops
YoumanagealloftheseparentimagesdirectlyBecauseparentimagesareinthedatacenteryouavoidtheproblemsthatthetraditionalpatchingprocessencounterssuchasnetworklatencyandbandwidthissuesandissueswithdesktopsandlaptopsbeingonthenetworkatthetimeoftheremediationThecentralizednatureofthevirtualdesktopsensuresthattheseparentimagesarealwaysatthelatestpatchlevel
YoucanleverageyourexistinginvestmentinautomateddistributiontechnologiestopatchthemasterimagesinaViewimplementationThiswayyourcurrentstandardizedoperationsarenotaffectedAnotherapproachyoucantakeistousevCenterUpdateManagerasthepatchmechanismfortheparentimagesUsingUpdateManageryoucancreatedifferentpatchbaselinesforeachcategoryofdesktopThisapproachallowsyoutoassigntheappropriatelevelofpatchingprioritytocategoriesofdesktopsbasedonhowcriticalthedesktopsaretoyourbusinessratherthanwiththetraditionalbroadcastapproach
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
Video Blue Cross Blue Shield of Kansas City MissouriThisvideohighlightssomeofthebenefitsofaVMwareViewsolutionthepowerspaceandcostsavingsdisasterrecoveryandViewClientsonmobiledevicessuch asiPads
24
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
AfteryouupdatetheparentimagesandvalidatethepatchesoneadministratorcanrunascheduledRecomposeoperationforalloftheindividualdesktopinstancesyouhavedeployedYoucanschedulethisRecomposeoperationoutsidebusinesshourstominimizeanyimpactonendusersrsquoproductivityBecausethedesktopsallresideinthedatacenteryouavoidtheproblemofsystemsremainingunpatchedbecauseparticulardesktopsarepoweredoffornotonthenetworkAlsobecauseyouhavearollbackpointfortheparentimagesifyoudiscoveracompatibilityissueafterdeployingthenewdesktopinstancesyoucantriggerarevertRecomposeoperationondemandtoreturnuserstotheirlastknowngooddesktop
YoucanscheduleRecomposeoperationsorexecutethemonaccessforcingusersoffoftheirdesktopsintheeventthatyouneedtoapplyacriticalpatchimmediately
Customersinthe IDCstudystatedthatthelocked-downimageofWindowsonthedesktopmadepatchingmucheasier
Time Saved in Patch Management with VMware View
TraditionalPhysicalPCImplementation
TimeSavedperUserperYearwithVMwareView
PercentReductionin LaborCosts
77 hours 50 hours 65 Calculatedfrom IDCfiguresFromIDCfigures
Inadditionwehavealreadymentionedtheease of updating applications with VMware ThinAppEitherwithcopiesoftheThinApppackagesontheViewbaseimagesorwithdesktopshortcutstovirtualizedapplicationsstoredontheThinAppRepositoryThinAppprovidesameansofupdatingapplicationsautomaticallywithoutinterruptiontoapplicationuseEitherwayupdatedversionsofapplicationsarecentralizedandyoucanenforceusermigrationtotheupdatedversions
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
25
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Desktop Data SecurityAsfrequentnewsreportsattestlostlaptopcomputersandcompromiseddesktopPCscanendangersensitivecorporateorpersonaldataalltooeasilyWiththeever-increasingmobilityofdesktopenvironmentsandahigherpercentageofusersworkingonlaptopsdatasecurityattheendpointisbecominganincreasingconcernBothunauthorizedaccesstodatainthedatacenteranddatalossthroughtheftorlossofthedesktopdevicemustbeprevented
Current Challenges with Desktop Data SecurityTopreventunauthorizedaccesstodatacenterdatathroughlaptopssomeorganizationsimplementdisk-basedencryptionsolutionsthatcanbecostlyanddifficulttoscale
AlsowithanincreasinglymobileandremoteworkforcelaptopsandotherdevicesareeasilylostorstolenEmployeesmayalsocopydatatoUSBflashdrivesandremovedatafromthecompanysiteUSBflashdrivescanalsointroduceviruseswhichcancorruptdata
Ifasecuritybreachorleakoccursinanorganizationtheproductivitylostandthecosttofixthebreacharesignificant
Virtualization Impact on Desktop Data SecurityTheimmediateimprovementthatavirtualdesktopsolutionoffersfordatasecurityisthatyoustorealldatainvirtualmachinesthatarehostedinyourcorporatedatacenterYouprotectaccesstothisdatabydatacenter-levelsecuritymechanismssuchasfirewallsDMZswebproxiesandVPNsWhenusershavethinclientsattheirdeskstheynolongerstoredatalocallyITcanmeetexpectationsaboutsecurityandcompliancewithregulations
AnotherbenefitofreplacingthedevicesatusersrsquodeskswiththinclientsistheabilitytobeveryselectivewiththetypesofUSBdevicesthatyouallowtoconnecttothesecurevirtualdesktopenvironmentYougaintheabilitytopreventusersfromconnectingUSBflashdrivesiPodsiPhonesorotherUSB-basedpersonaldevicestotheirdesktopstherebyreducingtheopportunityfordataleaksByrestrictinguseofUSBdevicesyoucanalsomitigateconcernsabouttheintroductionofmalicioussoftware
ForuserswhoarenotalwaysconnectedtothecorporatenetworkVMwareViewincludesafeaturecalledViewwithLocalModeLocalModeallowsenduserstocheckouttheirdesktopsmdashincludingapplicationsanddatamdashfromthedatacentertotheirlocaldevicesThisinstanceofauserrsquosdesktopisencryptedIftheuserlosesthelaptopcomputerorthelaptopisstolenthedataonthemissingdeviceisencryptedandhasaremote-erasesettingthatdisablesitifitdoesnotcommunicatetothecorporatenetworkwithinaspecifiedamountoftime
YoualsohavetheoptionofincludingVMwarevShieldEndpointinyourViewdeploymenttomanageantivirusscanningThevShieldEndpointproducthandlesantivirusscanningofViewdesktopsfromacentralizedvirtualapplianceSeetheVMwarewebsiteformoreinformation about vShield Endpoint
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
26
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
CustomersintheIDC study stated that the cost savings in security were largely due to the abilitytopushpatchesontodesktopimageswithoutwaitingforindividualmachinestobeavailableThebenefitsofvShieldEndpointwerenotyetavailableatthetimeoftheIDCstudy
Time Saved in Security Administration with VMware View
TraditionalPhysicalPCImplementation
TimeSavedperUserperYearwithVMwareView
PercentReductionin LaborCosts
80 hours 24 hours 30 Calculatedfrom IDCfiguresFromIDCfigures
ldquoSecurityisveryimportantBeinginhealthcarewewanttomakesurethatwehaveno information whatsoever residing on the local machineWithVMwareourSecurityDepartmentgetsto manage security in the waytheyneedtoandatthesametimeourpoliciesarekepthellipinplaceandalsoourresponsibilitieswithHIPAA[HealthInsurancePortabilityandAccountabilityAct]andthe federal regulations are completely in compliance as wellrdquo
mdashGregWolverton ChiefInformationOfficer ARcarehealthcareArkansas
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
27
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Desktop Disaster Recovery and Data BackupDisasterrecoveryplansforend-userdevicescanbehighlycostlysosomeorganizationsfocusonserverdisasterrecoveryplansandneglectrecoveryplansfordesktopsEndusersmustoftenimplementtheirowndesktopandlaptopbackupsolutionsiftheywanttoprotectagainstaseverefailureordatacorruptionAndfewusersarediligentabouttheirbackups
Current Challenges for Desktop Disaster Recovery and Data BackupIfanorganizationishitbyadisasterthatcausesitsserverstofailovertoadisasterrecoverylocationendusersneedaccesstotheapplicationsrunningonthoseserversInadditionusersneedtoconnecttocentralizeddatastoredattherecoverylocationAdisasterrecoveryplanmustconnectenduserstotherecoveryinfrastructuresothattheycancontinuebeingproductive
AnotherdisasterscenarioisthefailureortheftofanenduserrsquosphysicaldesktopInanenvironmentthatreliesonhardware-dependentend-userdesktopsthecostandcomplexityofrecoverycanbeprohibitivelyexpensiveandsubjecttolimitedsuccessDesktopbackupstrategiesprovideonemethodofdesktoprecoverybutfewbackupplansarefullyimplementedoracceptedThegoalistobeabletorecoverauserrsquoscriticaldocumentsfilesapplicationsandpersonalsettingsMostorganizationsthatattemptthisapproachhavetoinvestinagent-basedbackupsolutionsthattheyinstalloneverydesktopandlaptop
OneofthebiggerchallengesofthisapproachistheimpactthebackupprocesshasonendusersIfawindowpopsupinthemiddleoftheworkdayandtheagentstartstobackupfilesusersareannoyedandtheircomputerscanslowtoacrawlAsaresultusersmaycanceltheprocessesandquitthebackupagentwindowInsomecasesifusershaveadministrativeaccesstotheirPCsandaresavvyenoughtheycandisablethebackupagentsontheirPCsIftheylosetheirlaptopsortheirdesktopharddrivesfailtheyhavenobackupsfromwhichtorestore
SomeorganizationsimplementagentlessstrategiesinwhichtheymapdesktopcomputerstocentrallylocatedfilesharesandcriticalfilesareredirectedusingActiveDirectorygrouppolicyobjectsThisapproachissomewhatmoresuccessfulbutdependingonthenetworktopologyanddistributionofusersitcanputastrainonthenetworkinfrastructureandisalsosomewhatdependentonendusersrsquoknowingwheretosavetheirfiles
Virtualization Impact on Desktop Disaster Recovery and Data BackupImplementingaVMwareViewdesktopstrategycanhelpyoutoachieveefficienciesindisasterrecoveryTheseefficienciesareevidentbothinrecoveryofdesktopconnectionstoanalternatedatacenterlocationaswellasrecoveryofdesktopimages
ManagementofViewvirtualdesktopsbyVMwarevSphereandvCenteriskeyOnearchitecturalcharacteristicofaViewimplementationisthatallthedatafilesandthevirtualmachinesthatprovidetheend-userdesktopsresideinadatacenteronsharedstorageInmanyinstancestheViewdesktopscanandshouldresideonthesamestoragearraysyouusetostoreyourservervirtualmachines
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
28
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
AsaresultyoucanusearrayreplicationtechnologiestoeasilyreplicateboththedesktopandtheservervirtualmachinestoyourdisasterrecoverysiteYoucanusethisapproachinconjunctionwithasolutionsuchasVMwareSiteRecoveryManagertofullyautomatetherecoveryofthedesktopvirtualmachinesBecauseyoucansetupalloftheViewinfrastructureserversasvirtualmachinesyoucanalsoreplicatethemtothedisasterrecoverysite
WithallofthecomponentsofyourViewinfrastructureavailableatyourdisasterrecoverysiteyoucangetyourorganizationbacktoworkmuchmoreeasilyafteradisasterYourenduserscanaccesstheirdesktopsfromhomeviaacorporateVPNordependingonyourconfigurationjustanInternetconnectionSimilarlyifapandemicrequiresyourorganizationtotellworkerstostayathometheycanconnecttotheirdesktopsandaccessthecorporateresourcestheyneedtodotheirjobswithouthavingtocomeintotheoffice
ThetimeandproductivitysavingsintheseareasaresignificantwithaVMwareViewsolutionIDC has not yet calculated the time saved fordisasterrecoveryanddatabackupinaViewimplementation
ldquoItrsquosnotjusttheinitialcostofhardwareitrsquosalsothatthefailureofthathardwaretakesquiteabitoftimetotroubleshootandfixmdashnottomentionthepossibilityoflosingdatasayifsomebodydropsalaptopWithVMwareViewwecanreducehardwaredependencyandstoreallthatdatainaprotecteddatacenterThatrsquosgoodfortheuserandgoodforthecompanysinceitwillmeanwewonrsquothavesensitivedatawanderingaroundondesktopsandlaptopsandUSBkeysAndbecauseavirtualdesktopisanapplianceifadevicefailswecanswapitoutandgettheuserbackupandrunningveryquicklyWecaneventieitinwith[VMwarevSphere]SiteRecoveryManagertoenablemoredynamicrecoverysoifweloseacallcenterinonelocationitsdataisprotectedandwecanstartupagaininanotherrdquo
mdashTomVanHarnSystemsSupportAdvisorAmwayregardingthesecurityanddisasterrecoverybenefitsofmovingfromphysicaldesktopstoVMwareViewvirtualdesktops
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
29
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Desktop Help Desk and SupportAsaresultofimplementingaVMwareView-baseddesktopstrategyyoucanexpecttoachievehigherlevelsofserviceforyourendusersandincreasetheperceivedlevelofserviceYoushouldalsobeabletotakeadvantageofthecentralizednatureofthearchitecturetoreducethemeantimetoresolutionofenduserhelpdeskissues
Current Challenges for Desktop Help Desk and SupportDesktopadministrationteamsstruggleconstantlytomeetestablishedservicelevelagreementsfordesktopendusersHelpdesksthatsupportdesktopusersfocusonminimizingthemeantimetoresolution(MTTR)whenauserrsquosdesktopfailsAlowerMTTRreducestheamountoftimethatendusersarenotbeingproductive
EndusersusuallypresentITwithaproblembutnotacauseCommonuserissuesincludeobsoletehardwarefaultyhardwareapplicationfailureslackofnetworkconnectivityandvirusesandmalwareOnlybycommunicatingwiththeenduseranddiscoveringthecausecanthedesktopadministratorsolvetheproblemMorecomplexproblemsmustbeescalatedtomoreexperienceddesktopadministratorswhichaddstothecostanddelay
ThedistributednatureofadesktopenvironmentaddsalevelofcomplexitytodesktopadministrationEndusersmaytelecommuteorworkinremoteofficesorbuildingswhichcanmakedesktoptroubleshootingmoredifficultandmorecostlySometimesdesktopadministratorsmusttraveltootherbuildingsorsites
Virtualization Impact on Desktop Help Desk and SupportBycentralizingthedesktopsinthedatacenterwithVMwareViewyoubringthedesktopsclosertothedesktopadministratorsThiseliminatesthechallengesofworkingwithdesktopsinbranchorremoteofficesInaViewenvironmentadministratorshavedirectaccesstoendusersrsquodesktopsviavCentersotheycanseewhatishappeningwithoutusingaremotemanagementtool
Searchingforacausetotheproblemcanbelimitedintimeifdiscoverytakesmorethanfiveminutesdesktopadministratorscansimplyprovisionanewdesktopfortheenduseranddeliveritoverthenetwork
ldquoOur department has lost 20percentofitsfundingandstaffinthepastyearByusingVMwareViewandHPMobileThinClientswersquovefoundamorecost-effectiveand efficient way to deliver computing resources to our studentsWersquorecontainingouroperatingcostswhilesupporting40percentmoremachinesThedesktopsrequirelesssupporttheteachers get a more reliable platformandthestudentsget a better educational experienceEverybodywinsrdquo
mdashJeremyWoods TechnologyPlanningCoordinatorOntario-MontclairSchoolDistrictOntarioCalifornia
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
30
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
ForarchitecturesthatincludethereplacementofendusersrsquoPCswiththinclientsorzeroclientssupportfortheseend-userdevicesisverysimpleInmanyinstancesendusersthemselvescaninstallandsetuptheirthinclientswithoutatechnicalsupportengineeronsiteIfahardwareproblemoccurstheendusercantrytofixtheproblembysimplyresettingthedeviceIfaresetdoesnotresolvetheissuethesupporttechniciancandeliverareplacementthinclientandtheuserisproductiveagainTypicalthinclientdeviceshaveafractionofthemovingpartsthatatraditionalPCorlaptophasThereforethemeantimebetweenfailures(MTBF)forthesedevicesisveryhighInthelongrunthesimplicityofthesedevicesleadstofewersupportcallsrelatedtohardwarefailure
Time Saved in Desktop Help Desk and Support with VMware View
TraditionalPhysicalPCImplementation
TimeSavedperUserperYearwithVMwareView
PercentReductionin LaborCosts
375 hours 217 hours 58 Calculatedfrom IDC figuresFromIDC figures
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
31
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
SummaryThetimesavedinthemanagementofuserdesktopsissignificantwithaVMwareViewvirtualdesktopimplementationTimesavedindesktopmanagementmeansthatyourITstaffcandevotethemselvestootherprojectsonyourIThorizon
AVMwareViewvirtualdesktopsolutionresolvesmanyoftheeconomicandusersatisfactionissuesofadesktopenvironmentAViewdeploymentsavesanaverageof7hoursoflaborperuserdesktopperyearoutof122hourslaborperuseronaphysicaldesktopperyearThisisa57decreaseinlaborcostswithaVMwareViewimplementationMultiplythe7hoursbyyournumberofusersandthetimeavailableforotherprojectsisaconvincingargumentforvirtualdesktops
Time Saved in Desktop Management with VMware View Virtual Desktops
Desktop Management Task Hours Saved per User per Year Percentage of Time Saved per User per Year
Desktophardwareandsoftwaredeployment 51 65
Useradministration 89 68
Applicationmanagement 141 54
Image management 126 59
Userprofilemanagement NotcalculatedbyIDC NotcalculatedbyIDC
Desktoppatchmanagement 50 65
Desktopdatasecurity 24 30
Desktopdisasterrecoveryanddatabackup NotcalculatedbyIDC NotcalculatedbyIDC
Desktophelpdeskandsupport 217 58
TOTAL time saved per user per year 698 hours 57Note ThistotalisaveryconservativeestimateoftimesavedwithVMwareViewItdoesnotincludethetimesavedwithViewPersonaManagementorvShieldEndpointantivirusprotection
IDChasnotyetstudiedthetimesavedwithViewPersonaManagementIDChasnotyetstudiedthetimebenefitsofvShieldEndpointforantivirusprotection
Inadditiontothelabor-savingbenefitsofdesktopvirtualizationViewdesktopvirtualizationsolutionisthefirststepinthejourneytothecloudByplacinguserdesktopsinthecloudalongwithThinAppvirtualizedapplicationsyouarepoisedtofillintheotherVMwaresolutionsforthepost-PCera
32
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Additional ResourcesQuantifying the Business Value of VMware ViewIDCwhitepaperMay2011
Desktop Total Cost of Ownership 2011 UpdateGartnerresearchnoteFebruary2011
10 Reasons to Modernize the DesktopCIOCustomSolutionsGroupwhitepaper
The Total Economic Impact of VMware ThinAppForresterResearchstudySeptember2010
VMware View documentation
View Technical Resources Decide Design Deploy
33
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
VMware Inc 3401 Hillview Avenue Palo Alto CA 94304 USA Tel 877-486-9273 Fax 650-427-5001 wwwvmwarecomCopyright copy 2012 VMware Inc All rights reserved This product is protected by US and international copyright and intellectual property laws VMware products are covered by one or more patents listed athttpwwwvmwarecomgopatents VMware is a registered trademark or trademark of VMware Inc in the United States andor other jurisdictions All other marks and names mentioned herein may be trademarks of their respective companies Item No VMW-IG-BUSINESSCASE-USLET-20120302-WEB
About the Authors and ContributorsTinadeBenedictiswrotethecurrentversionofthispaperTinaisatechnicalmarketingmanagerintheEndUserComputinggroupatVMwareShewritespapersonVMwareViewThinAppandotherenterprisedesktopproducts
SpecialthankstoRidwanHuqandBrianGammageforcontributionstothisversionofthepaper
TheauthorsoftheoriginalversionofthiswhitepaperwereJosephHorseyandAnjanSrinivasJosephHorseyiscurrentlyamanager ofsystemsengineeringforVMwareandhasvastexperiencearchitectingandsellingdesktopandservermanagementsolutions AnjanSrinivaswasformerlyagroupproductmarketingmanagerfordesktopproductsatVMware
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11
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Desktop Hardware and Software DeploymentMostenterpriseshaveaheterogeneousdesktopcomputinglandscapewithamixofdifferenthardwaretypesperipheraldevicesdriversscreenresolutionsapplicationsandapplicationversionsAsingleITorganizationtypicallysupportstheconfigurationandrolloutofhardwareandsoftwareinthismixedenvironment
Current Challenges of Desktop Hardware and Software DeploymentDeployingadesktopcomputertoeachuserinvolvesorderingreceivingtaggingandcheckingthecomputerandthenconfiguringapplicationsandcorporatesettingsTestingandsecuringthedesktopcomputeraddtothedeploymenttimeAftertheuserreceivesthedesktopcomputermoretimeisspentininitialsetupandsupportuntilthenewcomputerisfullyproductivefortheuser
Virtualization Impact on Desktop Hardware and Software DeploymentThetimedifferencebetweenconfiguringanddeployingaphysicaldesktopanddeployingavirtualdesktoptoauserissignificantForexamplewithViewitcantakeonlyeightminutestodeployaViewvirtualdesktoptoauserTheprocessofcopyingavirtualimageandassigningittoauserismuchfasterandmorefoolproofthansettingupanindividualphysicaldesktopInadditionyoucanrepurposelegacyhardwaretoaccessthevirtualdesktopimageThisextendstheusefullifeofthehardwarereducestheinitialcostofdesktopvirtualizationandresultsinauserdevicethatissimplertomaintainthanaphysicaldesktop
Provisioning The process of providing users with access to dataandtechnologyresources
ndash Webopediacom 14February2012
ldquoWithViewComposerwecancreatenewdesktopsontheflyIfwehaveaWyseterminalreadytogoittakesusabout15minutestocreateanewdesktopwhereasbeforeitwastakingustwotothreehourstoloadadesktopimageThatmakesITmuchmoreresponsive to the overall needsoftheorganizationrdquo
mdashJohnMehargDirectorofHealthInformationTechnologyNormanRegionalHealthSystemOklahoma
Time Saved in Deploying a Desktop to a User with VMware View
TraditionalPhysicalPCImplementation
TimeSavedperUserperYearwithVMwareView
PercentReductionin LaborCosts
78 hours 51 hours 65
CalculatedfromIDCfiguresFromIDC figures
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
12
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
User AdministrationMaintainingandmanaginguserprofilesandloginstakesagooddealofITmanagementtimeThetimesavingswithvirtualdesktopsissignificant
Current Challenges of User AdministrationUsersjoinanorganizationchangeroleschangeuseraccountdataandleavetheorganizationUseradministrationondesktopsinvolvescreatinguseraccountsandchanginguseraccountstoaccommodateofficemovesdepartmentaltransfersanddeparturesfromtheorganizationMaintainingpolicieswithinActiveDirectoryforapplicationentitlementaddstothecomplexityofuseradministrationTheITgrouphasaconstantflowofworktomaintainuseraccountsonphysicaldesktops
Virtualization Impact on User AdministrationUseradministrationissimplifiedwithaViewdeploymentViewprovidesaneasy-to-useadministrativeinterfacetoassigndesktopstoActiveDirectoryusersInadditiondesktopadministratorsdonotneedtophysicallyvisitthedesktoptheycansimplychangeparametersofdesktopassignmentfromthedatacenter
Time Saved in User Account Administration with VMware View
TraditionalPhysicalPCImplementation
TimeSavedperUserperYearwithVMwareView
PercentReductionin LaborCosts
131 hours 89 hours 68
ldquoWhatprobablyusedtotakeustwotothreeweeksfromprocurement to provisioning ofasystemnowwecandoinfivetotenminutesItusedtotakeusprobablyanhourortwotocustomizeandtailorforanassociateNowwecandothataswellinjustseveralminutesrdquo
mdashShaneMartinezDirectorofGlobalInfrastructureADPDealerServicesIllinois
CalculatedfromIDCfiguresFrom IDCfigures
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
13
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Image and Application ManagementAsnewversionsofapplicationsanddesktopoperatingsystemsarereleasedyouneedtohaveanefficientwaytoupdateendusersrsquodesktopenvironmentsYouneedtoachievethiswhileminimizingenduserdowntimeandmitigatinganypotentialuserdataloss
Current Challenges for Image and Application ManagementDesktopimagesconfiguredforendusersarenotusuallytailoredforspecificuserrolesInadditiontheapplicationsintheseimagesaretightlycoupledwiththeoperatingsystemItisverydifficulttomanagejustoneapplicationortomaintaintheoperatingsystemwithoutaffectingsomeothercomponentoftheinstalledsoftwaresometimesnegativelyTheneedtostandardizemanagementofphysicaldesktopscanresultinaldquoone-size-fits-allrdquoapproachwhereacommonimageisusedtosupportmultiplejobrolesTheresultisthatmostusershaveamorecompleximageandmoreapplicationsthantheyneed
ImagesalsomustincludecompatibledesktopandlaptophardwaredriversToensurecompatibilityorganizationstendtoengineerandcertifydesktopimagesforeachoftheirdesktophardwaretypesBecausemostorganizationsrefreshtheirdesktophardwareeverythreetofiveyearsthenumberofnewimagesthattheymightneedtodevelopcangrowveryquicklyTheoperationalcostsofdesktopimagingandreimagingaresignificantwhichfurtherdrivestheldquoone-size-fits-allrdquoapproach
YoufaceasimilarchallengewhenyouneedtomigratetoanewerdesktopoperatingsystemManyorganizationsaremigratingtotheWindows7operatingsystemThemigrationfromWindowsXPtoWindows7inaphysicalenvironmentistime-consumingandexpensive
TheprocessesofupgradingandmigratingoperatingsystemsaswellaspackagingtestingandprovisioningapplicationscanburdenanorganizationsomuchthattheyremainyearsbehindtheavailabletechnologyInadditionenduserscanbetiedtodevicesandimagesthatmaybeobsoletefortheirjobroles
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
14
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Virtualization Impact on Image and Application ManagementWhenyouimplementaremotedesktopstrategybasedonVMwareViewyoucandecouplethevariouslayersthatmakeupadesktopimageandmanageeachofthesedesktoplayersindependentlyThisallowsyoutousemoreefficientmanagementprocessesandminimizestheimpactachangeatonelayerhasontheotherlayersandultimatelyonendusers
Thelayersofavirtualdesktopare
bullOperatingsystem
bullApplications
bullUserdataanduserpersona
To manage the operating system layer of the desktop imageVMwareViewprovidesthechoicebetweennonpersistentandpersistentdesktopsViewComposerisanoptiontomanagelinked-clonedesktops
To manage applicationsthebestchoiceistovirtualizeasmanyapplicationsaspossiblewithVMwareThinAppandtoplacethosevirtualapplicationpackagesontheVMwareViewbaseimages
To manage the user data and user personayoucanuseViewPersonaManagement
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
ldquoRightnowwersquovegotover1700desktopsandlaptopsout around the college with differentimagesonthemWithVMwareViewwecanhaveonelsquogoldenimagersquoinstead of having to manage 30to40differentimagesmdashandthatmakesturnaroundtime for updates on drivers andsoftwaremuchquickerrdquo
mdashDaveHunterAssociateDirector ITServicesRedDeerCollege RedDeerAlbertaCanada
15
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Application Virtualization with ThinAppTofurthersimplifydesktopmanagementyoucanvirtualizetheapplicationlayerwithVMwareThinAppThinAppvirtualapplicationpackagesseparatetheapplicationfromtheoperatingsystemlayerbyencapsulatingavirtualoperatingsystemwithintheThinApppackageAThinApppackageisnotinstalledintheoperatingsystembutinsteadplacedonthedesktopasanisolatedexecutableAsaresultThinAppapplicationpackagesdonotconflictwitheachotherinwaysthatnativeapplicationscan
AJuly 2010 Forrester Research report on the economic impact of ThinApp application virtualizationpresentsacasestudyofaThinAppimplementationwitharisk-adjustedpaybackperiodofoneyearandareturnoninvestmentof185overfouryearsThecustomerinthecasestudycitedthefollowingeconomicbenefits
bullFasterapplicationpackaging
bullDecreasedoreliminatedregressiontesting
bullFasterapplicationandupdatedeployment
bullReductioninoreliminationofleveloneandleveltwohelpdeskcalls
bullIncreaseduserproductivity
YoucantakeoneoftwoapproachestodistributingThinAppexecutablestousers
bullStreaming executionmodewheretheuserlaunchestheThinAppvirtualizedapplicationfromadesktopshortcutBlocksofapplicationdataarestreamedfromacentralfileshareintomemoryonthedesktopforlocalexecutionThereisnodiskfootprintonthedesktopforthevirtualizedapplication
bullDeployedexecutionmodewheretheuserrunstheThinAppvirtualizedapplicationfromacopyoftheThinAppexecutableplacedonthedesktop
Youchoosestreamingordeployedexecutionmodebasedontheneedsofyourusersandthespeedandlatencyoftheusersrsquonetworkconnections
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
ldquoOnce an application has beenvirtualizedwithVMwareThinAppitrsquosveryverypredictableWeknowwecanbeconfidentthatwewillnothavetogobacklaterandfixthingsrdquo
mdashDewandNeely Tier3SupportManager IndianaOfficeofTechnologyIndianastategovernmentIndianapolisIndiana Indiana Office of Technology Drives Cost-Effective Application Management with VMware ThinApp
16
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
InaViewenvironmentyoucreateacentralfileshareorThinAppRepositorytostoreyourThinAppvirtualizedapplicationsFigure3showstheThinAppRepositoryconnectedtoViewComposerYoucancopyThinApppackagesfromtherepositorytotheparentimagesothateachlinkedclonehasthevirtualizedapplicationsonthedesktoporeachlinkedclonecanhavedesktopshortcutstoruntheapplicationsinstreamingmodefromtherepository
VM
VM
VM
VM
LinkedClones
VM
VM
VM
VM
LinkedClones
VM
VM
VM
VM
LinkedClones
OS
DATA
ThinApp Virtual
App
Shortcut to
ThinApp Virtual App
ThinApp VirtualizedApplication Repository
ParentImage 1
ParentImage 3
ParentImage 2
VMware View Composer
VMware View Composer
VMware View Composer
Figure 4ViewComposerAddsThinAppPackagestoDesktops
TheidealinaVMwareViewimplementationistohaveasmanyofyourapplicationsaspossiblevirtualizedwithThinAppYoucaneasilymixldquonativerdquoWindowsapplicationswithThinAppvirtualizedapplicationsontheViewdesktopFortunatelyThinAppapplicationscanbemanagedthroughthesametoolsandprocessesasyournativeWindowsapplicationsandyoucantakeadvantageoftheefficiencyofyourcurrentapplicationmanagementsystem
ByvirtualizingapplicationsyoualsogainadynamicmechanismtorolloutneworpatchedversionsofanapplicationForstreamedapplicationsyousubstitutetheupdatedpackagefortheoriginalontheThinAppRepositoryForapplicationsresidingontheparentimagesyoucanusetheThinAppAppSyncfeatureandplaceanupdatedapplicationonanupdateserverinthedatacenterandusersautomaticallydownloadthenewversionoftheapplication
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
17
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
VMwareThinAppisespeciallysuitedtomigratingapplicationstoanewversionoftheWindowsoperatingsystemsuchasWindows7orlaterYourVMwareViewWindows7desktopscanincludeThinApppackagesoflegacyapplicationsIfanapplicationissupportedonthelaterversionoftheoperatingsystemyoucanvirtualizethelegacyapplicationandrunitonaWindows7desktopInadditionwithThinAppyoucanvirtualizeInternetExplorer6alongwithalegacyapplicationthatrunsonlyonIE6andrunthatvirtualizedapplicationonWindows7ThenativelyinstalledInternetExplorerbrowserrunsalongsidethevirtualizedIE6browseronaWindows7desktop
Customersinthe IDCstudysaidthatthecentralizedpackagingtestingprovisioningandupdatingofapplicationsinaVMwareViewimplementationwasthereasonforthecostsavingsinapplicationsupportThesebenefitsaremagnifiedwhendesktopapplicationsarevirtualizedwithThinApp
Time Saved in Managing Applications on the Desktop with VMware View
TraditionalPhysicalPCImplementation
TimeSavedperUserperYearwithVMwareView
PercentReductionin LaborCosts
262 hours 141 hours 54 Calculatedfrom IDCfiguresFromIDC figures
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
ldquoVMwareThinApphashelpeduskeepourlegacyapplications functioning and move forward with new technologiesevenwhenwe are faced by budget constraintsrdquo
mdashPaulBaltzell DeputyCIODeliveryServicesIndianaOfficeofTechnologyIndianastategovernmentIndianapolisIndiana
18
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Rolling Out New Base Images of Operating Systems and ApplicationsVMwareViewprovidestheoptionsofnonpersistent(stateless)andpersistent(stateful)desktopsaswellasViewComposertomanagelinkedclonesTheViewimagemanagementsystemprovidesoptionstomeetyourorganizationrsquosneeds
IfyouaremigratingtoanewoperatingsystemversionsuchasWindows7orlateryoucanuseViewComposerandtheRecomposefunctionforamuchsimplertransitionYoucanbuildthenewdesktopimagetoincludevirtualizedapplicationstoseparatetheapplicationsfromtheoperatingsystem
VMwareViewdesktopsbasedonmasterimagesstoredinthedatacentercanbeeasilydistributedtoremoteorbranchofficeswithouttheneedfordesktopadministratorstotravel
View customers in the IDCstudysaidthatthereductioninthenumberofimagesplusthefastertimetochangeeachimagewereinstrumentalinreducingtheoperationalcostsofimaginginaViewenvironmentForexampleoneViewenterpriseuserintheIDCstudyfoundthatadesktopreimagetook5minuteswithViewbut120minuteswiththetraditionalimagingapproach
Time Saved in Desktop Imaging with VMware View
TraditionalPhysicalPCImplementation
TimeSavedperUserPerYearwithVMwareView
PercentReductionin LaborCosts
213 hours 126 hours 59 CalculatedfromIDCfiguresFromIDCfigures
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
ldquoWithVMwarethereisalot of cost savings that peopleoverlookOneofthebiggest things that I can sayaboutVMwareanditrsquosjustflabbergastingisthatitusedtotaketwotechniciansthree to four days to set up alabof40thickmachinesandnowittakesonetechnicianthreehoursSoftwareupgradesornewinstallations can be pushed outintwohoursasopposedto eight hours for a lab of 100machinesrdquo
mdashGeorgesKhairallah NetworkSpecialist ChinoValleyUnifiedSchoolDistrictChinoCalifornia
19
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
User Data and User Persona in a View EnvironmentVMwareprovidesuserdataandpersonamanagementwithViewPersonaManagementWithPersonaManagementyoucanstorepersistentuserprofileinformationanduserdatainaseparatelocationfromthedesktopimageandoptimizeperformancebytakingadvantageoftheaccessandupdatealgorithmsofViewPersonaManagement
PersonaManagementdownloadsuserprofileinformationonanas-neededbasisthusavoidingloginbottlenecksInadditionupdatestouserdataandtheuserpersonaareuploadedonanintermittentbasistothepersonarepositorywhichavoidsalogoutbottleneckFormoreinformationonimplementingViewPersonaManagementseetheVMware View Persona Management Deployment Guide
ViewPersonaManagementwasnotinplacewhen IDCdidtheirstudysowehavenofiguresyetforthesavingsinlabortimewithViewPersonaManagement
Video ADP Dealer Services IllinoisADPDealerServicesadivisionof ADP(AutomaticDataProcessing)offershumanresourcepayrolltax andbenefitsadministrationtoautomobiledealershipsInthisvideo BillNaughtonChiefInformationOfficerandShaneMartinezDirectorofGlobalInfrastructurediscusstheirVMwareViewimplementationViewdesktopsareusedinremotelocationsonmobiledevicesandincall centersbysoftwaredevelopersandendusers
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
20
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Desktop Patch ManagementTodayrsquostraditionalpatchmanagementprocessesandsolutionsposemanychallengesAlargeproportionofadesktopadministratorrsquostimeisspenttestinganddistributingpatchesandtroubleshootingpatchdistributionissues
Current Challenges for Desktop Patch ManagementBothoperatingsystemsandapplicationsneedtobepatchedtokeepupwithsecurityenhancementsbugfixesandmoreThebasicprocessworkflowthatmostorganizationsfolloworattempttofollowwhentheyimplementpatchmanagementisthefollowing
ManagePatches
Prioritize
Plan
Remediate
TestReport
Assure
Audit
Assess
Figure 5ManagingthePatchMaintenanceStages
ThisrepeatingprocessofAssessPrioritizePlanRemediateTestReportAssureandAuditcanbecomplexandsubjecttomanychallengeswhichreducestheeffectivenessofthepatchmanagementprocessThenumberofvulnerabilitiesthathackersexploiteachyearincreasesataratethatistoofastforITadministratorstoremedyAsthenumberofnecessarypatchesincreasesthetimeneededtopatchalldesktopsystemsinanorganizationexpandsandbythetimeonepatchorsetofpatchesisrolledoutothervulnerabilitiesareexposedwhichalsoneedtobepatched
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
21
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
ThedistributednatureofdesktopandlaptopcomputershasmadecentrallymanagedsoftwaredistributionmechanismsanimportantpartoftheITinfrastructureinmanyorganizationsUsuallythesesolutionsarehighlydistributedinnatureandcomplextomanageandmaintainTheyalsodonotguaranteesuccessfuldistributionbecausetheyrelyonclient-sideagentswhichmustberunningandonthenetworktoreceiveanyupdatesThemoredistributedthedesktopenvironmentthemorecomplexpatchmanagementisandthelowerthefirst-passsuccessratioIfyouneedtodeliverpatchesandservicepackstodesktopsatremotebranchesorregionalofficeswherenetworkconnectivityislimitedyoucanencounterconnectivityissuesanditwilltakemuchlongertodeploytheupdatesSomeusersystemsneverreceivepatchesbecauseofinfrequentconnectiontothenetwork
AnotherkeychallengeintheconventionalpatchmanagementprocessisvalidatingpatchestoassurethatapplyingapatchwillnothaveanegativeimpactonanenduserrsquosPCorotherapplicationsThisprocessistime-consumingandsubjecttofailureAfterPCsaredeployedtouserstheyaresubjecttosignificantconfigurationdriftThisconfigurationdriftcanbeattributedtouser-initiatedhardwarereplacementshardwareupgradesorapplicationinstallationsthatvaryfromthecorecorporateimageThuscertifyingapatchagainstyourorganizationrsquosbaseimagedoesnotensurethatitworksonallusersrsquocomputersApatchorservicepackyoudistributemaycauseproblemsonsomecomputersandnotonothersItisthenverydifficulttoreverttothelastknowncleanstateoftheuserrsquosdesktopandtobackoutthechanges
WithallofthesecomplexitiesitcantakeaverylongtimetopatchallofthecomputersinyourorganizationThedelaysmakeitdifficulttomaintainadequateenterprisesecurityandthecostofremediatingthegapsinsecurityissignificantThetraditionalpatchmanagementprocessinvolveshighITlaborcostsandnotableuserdowntimeandinconvenience
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
22
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Virtualization Impact on Desktop Patch ManagementImplementingavirtualdesktopsolutiondoesnoteliminatetheneedforsolidprocessesandorganizationalresourcestomanagepatchingandothersecurityissuesHoweveryoucanmakethepatchingprocessmoreefficientbyusingthetoolsthataViewsolutionprovidesInatypicalViewenvironmentupdatesyouapplytoasingleparentvirtualmachineinstanceautomaticallyaffectmultipleend-userdesktopsAsaresultyouspendlesstimepatchingandcanupdatemoreend-userdesktopsonthefirstpass
ViewComposeroffersenhancedimagemanagementinaViewenvironmentAsshowninFigure6theViewComposertechnologyenablesyoutocreateacatalogofdesktoptypestomeettheneedsofparticularcategoriesofusersYoucreateaparentvirtualmachineimageforeachdesktoptypeandViewComposerprovisionsadesktoptoeachenduserbycreatingalinkedclonebasedontheappropriateparentimage
VM
VM
VM
VM
ParentImage 1
LinkedClones
VM
VM
VM
VM
ParentImage 3
VMware View Composer
VMware View Composer
VMware View Composer
LinkedClones
VM
VM
VM
VM
ParentImage 2
LinkedClones
OS
APP
DATA
Figure 6End-UserLinked-CloneDesktopsBasedonParentImages
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
23
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Viewcreatestheoperatingsystemdisksfortheseend-userdesktopsaslinkedclonesoftheparentvirtualmachineInitiallythedesktopsreaddatafromtheparentdiskWhenadesktopwritesdataViewsavesitinstorageonapersistentdiskthatisuniquetothatdesktopFuturereadscomefromthedesktoprsquospersistentdiskorfromtherebuiltdesktopimageasappropriate
ViewComposergivesyoumanagementfunctionsfortheselinked-clonedesktopsincludingRefreshRecomposeandRebalance
bullRefresh TheRefreshoperationallowsyoutorevertalinkedclonedesktoptoitsoriginaldeploymentstate
bullRecomposeTheRecomposefunctionallowsyoutomigrateanenduserfromonedesktoptoanothermaintainingtheuserrsquospersistentdiskandmakingtheuserdataavailabletotheuserfromthenewdesktop
bullRebalanceTheRebalancefeatureisawaytomovevirtualdesktopsfromonestoragearrayLUNtoanotherinordertobalancethediskusageload
FormoreinformationonRefreshRecomposeandRebalanceseetheVMware View Administration guide
YoucanusetheRecomposefunctiontostreamlinepatchingandmaketheprocessmoreefficientRatherthanmanagingapatchingprocessforeachindividualdesktopyoucanpatchtheparentdesktopandusetheRecomposefunctiontodistributethatpatchautomaticallytoendusersrsquodesktops
YoumanagealloftheseparentimagesdirectlyBecauseparentimagesareinthedatacenteryouavoidtheproblemsthatthetraditionalpatchingprocessencounterssuchasnetworklatencyandbandwidthissuesandissueswithdesktopsandlaptopsbeingonthenetworkatthetimeoftheremediationThecentralizednatureofthevirtualdesktopsensuresthattheseparentimagesarealwaysatthelatestpatchlevel
YoucanleverageyourexistinginvestmentinautomateddistributiontechnologiestopatchthemasterimagesinaViewimplementationThiswayyourcurrentstandardizedoperationsarenotaffectedAnotherapproachyoucantakeistousevCenterUpdateManagerasthepatchmechanismfortheparentimagesUsingUpdateManageryoucancreatedifferentpatchbaselinesforeachcategoryofdesktopThisapproachallowsyoutoassigntheappropriatelevelofpatchingprioritytocategoriesofdesktopsbasedonhowcriticalthedesktopsaretoyourbusinessratherthanwiththetraditionalbroadcastapproach
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
Video Blue Cross Blue Shield of Kansas City MissouriThisvideohighlightssomeofthebenefitsofaVMwareViewsolutionthepowerspaceandcostsavingsdisasterrecoveryandViewClientsonmobiledevicessuch asiPads
24
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
AfteryouupdatetheparentimagesandvalidatethepatchesoneadministratorcanrunascheduledRecomposeoperationforalloftheindividualdesktopinstancesyouhavedeployedYoucanschedulethisRecomposeoperationoutsidebusinesshourstominimizeanyimpactonendusersrsquoproductivityBecausethedesktopsallresideinthedatacenteryouavoidtheproblemofsystemsremainingunpatchedbecauseparticulardesktopsarepoweredoffornotonthenetworkAlsobecauseyouhavearollbackpointfortheparentimagesifyoudiscoveracompatibilityissueafterdeployingthenewdesktopinstancesyoucantriggerarevertRecomposeoperationondemandtoreturnuserstotheirlastknowngooddesktop
YoucanscheduleRecomposeoperationsorexecutethemonaccessforcingusersoffoftheirdesktopsintheeventthatyouneedtoapplyacriticalpatchimmediately
Customersinthe IDCstudystatedthatthelocked-downimageofWindowsonthedesktopmadepatchingmucheasier
Time Saved in Patch Management with VMware View
TraditionalPhysicalPCImplementation
TimeSavedperUserperYearwithVMwareView
PercentReductionin LaborCosts
77 hours 50 hours 65 Calculatedfrom IDCfiguresFromIDCfigures
Inadditionwehavealreadymentionedtheease of updating applications with VMware ThinAppEitherwithcopiesoftheThinApppackagesontheViewbaseimagesorwithdesktopshortcutstovirtualizedapplicationsstoredontheThinAppRepositoryThinAppprovidesameansofupdatingapplicationsautomaticallywithoutinterruptiontoapplicationuseEitherwayupdatedversionsofapplicationsarecentralizedandyoucanenforceusermigrationtotheupdatedversions
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
25
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Desktop Data SecurityAsfrequentnewsreportsattestlostlaptopcomputersandcompromiseddesktopPCscanendangersensitivecorporateorpersonaldataalltooeasilyWiththeever-increasingmobilityofdesktopenvironmentsandahigherpercentageofusersworkingonlaptopsdatasecurityattheendpointisbecominganincreasingconcernBothunauthorizedaccesstodatainthedatacenteranddatalossthroughtheftorlossofthedesktopdevicemustbeprevented
Current Challenges with Desktop Data SecurityTopreventunauthorizedaccesstodatacenterdatathroughlaptopssomeorganizationsimplementdisk-basedencryptionsolutionsthatcanbecostlyanddifficulttoscale
AlsowithanincreasinglymobileandremoteworkforcelaptopsandotherdevicesareeasilylostorstolenEmployeesmayalsocopydatatoUSBflashdrivesandremovedatafromthecompanysiteUSBflashdrivescanalsointroduceviruseswhichcancorruptdata
Ifasecuritybreachorleakoccursinanorganizationtheproductivitylostandthecosttofixthebreacharesignificant
Virtualization Impact on Desktop Data SecurityTheimmediateimprovementthatavirtualdesktopsolutionoffersfordatasecurityisthatyoustorealldatainvirtualmachinesthatarehostedinyourcorporatedatacenterYouprotectaccesstothisdatabydatacenter-levelsecuritymechanismssuchasfirewallsDMZswebproxiesandVPNsWhenusershavethinclientsattheirdeskstheynolongerstoredatalocallyITcanmeetexpectationsaboutsecurityandcompliancewithregulations
AnotherbenefitofreplacingthedevicesatusersrsquodeskswiththinclientsistheabilitytobeveryselectivewiththetypesofUSBdevicesthatyouallowtoconnecttothesecurevirtualdesktopenvironmentYougaintheabilitytopreventusersfromconnectingUSBflashdrivesiPodsiPhonesorotherUSB-basedpersonaldevicestotheirdesktopstherebyreducingtheopportunityfordataleaksByrestrictinguseofUSBdevicesyoucanalsomitigateconcernsabouttheintroductionofmalicioussoftware
ForuserswhoarenotalwaysconnectedtothecorporatenetworkVMwareViewincludesafeaturecalledViewwithLocalModeLocalModeallowsenduserstocheckouttheirdesktopsmdashincludingapplicationsanddatamdashfromthedatacentertotheirlocaldevicesThisinstanceofauserrsquosdesktopisencryptedIftheuserlosesthelaptopcomputerorthelaptopisstolenthedataonthemissingdeviceisencryptedandhasaremote-erasesettingthatdisablesitifitdoesnotcommunicatetothecorporatenetworkwithinaspecifiedamountoftime
YoualsohavetheoptionofincludingVMwarevShieldEndpointinyourViewdeploymenttomanageantivirusscanningThevShieldEndpointproducthandlesantivirusscanningofViewdesktopsfromacentralizedvirtualapplianceSeetheVMwarewebsiteformoreinformation about vShield Endpoint
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
26
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
CustomersintheIDC study stated that the cost savings in security were largely due to the abilitytopushpatchesontodesktopimageswithoutwaitingforindividualmachinestobeavailableThebenefitsofvShieldEndpointwerenotyetavailableatthetimeoftheIDCstudy
Time Saved in Security Administration with VMware View
TraditionalPhysicalPCImplementation
TimeSavedperUserperYearwithVMwareView
PercentReductionin LaborCosts
80 hours 24 hours 30 Calculatedfrom IDCfiguresFromIDCfigures
ldquoSecurityisveryimportantBeinginhealthcarewewanttomakesurethatwehaveno information whatsoever residing on the local machineWithVMwareourSecurityDepartmentgetsto manage security in the waytheyneedtoandatthesametimeourpoliciesarekepthellipinplaceandalsoourresponsibilitieswithHIPAA[HealthInsurancePortabilityandAccountabilityAct]andthe federal regulations are completely in compliance as wellrdquo
mdashGregWolverton ChiefInformationOfficer ARcarehealthcareArkansas
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
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Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Desktop Disaster Recovery and Data BackupDisasterrecoveryplansforend-userdevicescanbehighlycostlysosomeorganizationsfocusonserverdisasterrecoveryplansandneglectrecoveryplansfordesktopsEndusersmustoftenimplementtheirowndesktopandlaptopbackupsolutionsiftheywanttoprotectagainstaseverefailureordatacorruptionAndfewusersarediligentabouttheirbackups
Current Challenges for Desktop Disaster Recovery and Data BackupIfanorganizationishitbyadisasterthatcausesitsserverstofailovertoadisasterrecoverylocationendusersneedaccesstotheapplicationsrunningonthoseserversInadditionusersneedtoconnecttocentralizeddatastoredattherecoverylocationAdisasterrecoveryplanmustconnectenduserstotherecoveryinfrastructuresothattheycancontinuebeingproductive
AnotherdisasterscenarioisthefailureortheftofanenduserrsquosphysicaldesktopInanenvironmentthatreliesonhardware-dependentend-userdesktopsthecostandcomplexityofrecoverycanbeprohibitivelyexpensiveandsubjecttolimitedsuccessDesktopbackupstrategiesprovideonemethodofdesktoprecoverybutfewbackupplansarefullyimplementedoracceptedThegoalistobeabletorecoverauserrsquoscriticaldocumentsfilesapplicationsandpersonalsettingsMostorganizationsthatattemptthisapproachhavetoinvestinagent-basedbackupsolutionsthattheyinstalloneverydesktopandlaptop
OneofthebiggerchallengesofthisapproachistheimpactthebackupprocesshasonendusersIfawindowpopsupinthemiddleoftheworkdayandtheagentstartstobackupfilesusersareannoyedandtheircomputerscanslowtoacrawlAsaresultusersmaycanceltheprocessesandquitthebackupagentwindowInsomecasesifusershaveadministrativeaccesstotheirPCsandaresavvyenoughtheycandisablethebackupagentsontheirPCsIftheylosetheirlaptopsortheirdesktopharddrivesfailtheyhavenobackupsfromwhichtorestore
SomeorganizationsimplementagentlessstrategiesinwhichtheymapdesktopcomputerstocentrallylocatedfilesharesandcriticalfilesareredirectedusingActiveDirectorygrouppolicyobjectsThisapproachissomewhatmoresuccessfulbutdependingonthenetworktopologyanddistributionofusersitcanputastrainonthenetworkinfrastructureandisalsosomewhatdependentonendusersrsquoknowingwheretosavetheirfiles
Virtualization Impact on Desktop Disaster Recovery and Data BackupImplementingaVMwareViewdesktopstrategycanhelpyoutoachieveefficienciesindisasterrecoveryTheseefficienciesareevidentbothinrecoveryofdesktopconnectionstoanalternatedatacenterlocationaswellasrecoveryofdesktopimages
ManagementofViewvirtualdesktopsbyVMwarevSphereandvCenteriskeyOnearchitecturalcharacteristicofaViewimplementationisthatallthedatafilesandthevirtualmachinesthatprovidetheend-userdesktopsresideinadatacenteronsharedstorageInmanyinstancestheViewdesktopscanandshouldresideonthesamestoragearraysyouusetostoreyourservervirtualmachines
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
28
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
AsaresultyoucanusearrayreplicationtechnologiestoeasilyreplicateboththedesktopandtheservervirtualmachinestoyourdisasterrecoverysiteYoucanusethisapproachinconjunctionwithasolutionsuchasVMwareSiteRecoveryManagertofullyautomatetherecoveryofthedesktopvirtualmachinesBecauseyoucansetupalloftheViewinfrastructureserversasvirtualmachinesyoucanalsoreplicatethemtothedisasterrecoverysite
WithallofthecomponentsofyourViewinfrastructureavailableatyourdisasterrecoverysiteyoucangetyourorganizationbacktoworkmuchmoreeasilyafteradisasterYourenduserscanaccesstheirdesktopsfromhomeviaacorporateVPNordependingonyourconfigurationjustanInternetconnectionSimilarlyifapandemicrequiresyourorganizationtotellworkerstostayathometheycanconnecttotheirdesktopsandaccessthecorporateresourcestheyneedtodotheirjobswithouthavingtocomeintotheoffice
ThetimeandproductivitysavingsintheseareasaresignificantwithaVMwareViewsolutionIDC has not yet calculated the time saved fordisasterrecoveryanddatabackupinaViewimplementation
ldquoItrsquosnotjusttheinitialcostofhardwareitrsquosalsothatthefailureofthathardwaretakesquiteabitoftimetotroubleshootandfixmdashnottomentionthepossibilityoflosingdatasayifsomebodydropsalaptopWithVMwareViewwecanreducehardwaredependencyandstoreallthatdatainaprotecteddatacenterThatrsquosgoodfortheuserandgoodforthecompanysinceitwillmeanwewonrsquothavesensitivedatawanderingaroundondesktopsandlaptopsandUSBkeysAndbecauseavirtualdesktopisanapplianceifadevicefailswecanswapitoutandgettheuserbackupandrunningveryquicklyWecaneventieitinwith[VMwarevSphere]SiteRecoveryManagertoenablemoredynamicrecoverysoifweloseacallcenterinonelocationitsdataisprotectedandwecanstartupagaininanotherrdquo
mdashTomVanHarnSystemsSupportAdvisorAmwayregardingthesecurityanddisasterrecoverybenefitsofmovingfromphysicaldesktopstoVMwareViewvirtualdesktops
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
29
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Desktop Help Desk and SupportAsaresultofimplementingaVMwareView-baseddesktopstrategyyoucanexpecttoachievehigherlevelsofserviceforyourendusersandincreasetheperceivedlevelofserviceYoushouldalsobeabletotakeadvantageofthecentralizednatureofthearchitecturetoreducethemeantimetoresolutionofenduserhelpdeskissues
Current Challenges for Desktop Help Desk and SupportDesktopadministrationteamsstruggleconstantlytomeetestablishedservicelevelagreementsfordesktopendusersHelpdesksthatsupportdesktopusersfocusonminimizingthemeantimetoresolution(MTTR)whenauserrsquosdesktopfailsAlowerMTTRreducestheamountoftimethatendusersarenotbeingproductive
EndusersusuallypresentITwithaproblembutnotacauseCommonuserissuesincludeobsoletehardwarefaultyhardwareapplicationfailureslackofnetworkconnectivityandvirusesandmalwareOnlybycommunicatingwiththeenduseranddiscoveringthecausecanthedesktopadministratorsolvetheproblemMorecomplexproblemsmustbeescalatedtomoreexperienceddesktopadministratorswhichaddstothecostanddelay
ThedistributednatureofadesktopenvironmentaddsalevelofcomplexitytodesktopadministrationEndusersmaytelecommuteorworkinremoteofficesorbuildingswhichcanmakedesktoptroubleshootingmoredifficultandmorecostlySometimesdesktopadministratorsmusttraveltootherbuildingsorsites
Virtualization Impact on Desktop Help Desk and SupportBycentralizingthedesktopsinthedatacenterwithVMwareViewyoubringthedesktopsclosertothedesktopadministratorsThiseliminatesthechallengesofworkingwithdesktopsinbranchorremoteofficesInaViewenvironmentadministratorshavedirectaccesstoendusersrsquodesktopsviavCentersotheycanseewhatishappeningwithoutusingaremotemanagementtool
Searchingforacausetotheproblemcanbelimitedintimeifdiscoverytakesmorethanfiveminutesdesktopadministratorscansimplyprovisionanewdesktopfortheenduseranddeliveritoverthenetwork
ldquoOur department has lost 20percentofitsfundingandstaffinthepastyearByusingVMwareViewandHPMobileThinClientswersquovefoundamorecost-effectiveand efficient way to deliver computing resources to our studentsWersquorecontainingouroperatingcostswhilesupporting40percentmoremachinesThedesktopsrequirelesssupporttheteachers get a more reliable platformandthestudentsget a better educational experienceEverybodywinsrdquo
mdashJeremyWoods TechnologyPlanningCoordinatorOntario-MontclairSchoolDistrictOntarioCalifornia
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
30
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
ForarchitecturesthatincludethereplacementofendusersrsquoPCswiththinclientsorzeroclientssupportfortheseend-userdevicesisverysimpleInmanyinstancesendusersthemselvescaninstallandsetuptheirthinclientswithoutatechnicalsupportengineeronsiteIfahardwareproblemoccurstheendusercantrytofixtheproblembysimplyresettingthedeviceIfaresetdoesnotresolvetheissuethesupporttechniciancandeliverareplacementthinclientandtheuserisproductiveagainTypicalthinclientdeviceshaveafractionofthemovingpartsthatatraditionalPCorlaptophasThereforethemeantimebetweenfailures(MTBF)forthesedevicesisveryhighInthelongrunthesimplicityofthesedevicesleadstofewersupportcallsrelatedtohardwarefailure
Time Saved in Desktop Help Desk and Support with VMware View
TraditionalPhysicalPCImplementation
TimeSavedperUserperYearwithVMwareView
PercentReductionin LaborCosts
375 hours 217 hours 58 Calculatedfrom IDC figuresFromIDC figures
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
31
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
SummaryThetimesavedinthemanagementofuserdesktopsissignificantwithaVMwareViewvirtualdesktopimplementationTimesavedindesktopmanagementmeansthatyourITstaffcandevotethemselvestootherprojectsonyourIThorizon
AVMwareViewvirtualdesktopsolutionresolvesmanyoftheeconomicandusersatisfactionissuesofadesktopenvironmentAViewdeploymentsavesanaverageof7hoursoflaborperuserdesktopperyearoutof122hourslaborperuseronaphysicaldesktopperyearThisisa57decreaseinlaborcostswithaVMwareViewimplementationMultiplythe7hoursbyyournumberofusersandthetimeavailableforotherprojectsisaconvincingargumentforvirtualdesktops
Time Saved in Desktop Management with VMware View Virtual Desktops
Desktop Management Task Hours Saved per User per Year Percentage of Time Saved per User per Year
Desktophardwareandsoftwaredeployment 51 65
Useradministration 89 68
Applicationmanagement 141 54
Image management 126 59
Userprofilemanagement NotcalculatedbyIDC NotcalculatedbyIDC
Desktoppatchmanagement 50 65
Desktopdatasecurity 24 30
Desktopdisasterrecoveryanddatabackup NotcalculatedbyIDC NotcalculatedbyIDC
Desktophelpdeskandsupport 217 58
TOTAL time saved per user per year 698 hours 57Note ThistotalisaveryconservativeestimateoftimesavedwithVMwareViewItdoesnotincludethetimesavedwithViewPersonaManagementorvShieldEndpointantivirusprotection
IDChasnotyetstudiedthetimesavedwithViewPersonaManagementIDChasnotyetstudiedthetimebenefitsofvShieldEndpointforantivirusprotection
Inadditiontothelabor-savingbenefitsofdesktopvirtualizationViewdesktopvirtualizationsolutionisthefirststepinthejourneytothecloudByplacinguserdesktopsinthecloudalongwithThinAppvirtualizedapplicationsyouarepoisedtofillintheotherVMwaresolutionsforthepost-PCera
32
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Additional ResourcesQuantifying the Business Value of VMware ViewIDCwhitepaperMay2011
Desktop Total Cost of Ownership 2011 UpdateGartnerresearchnoteFebruary2011
10 Reasons to Modernize the DesktopCIOCustomSolutionsGroupwhitepaper
The Total Economic Impact of VMware ThinAppForresterResearchstudySeptember2010
VMware View documentation
View Technical Resources Decide Design Deploy
33
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
VMware Inc 3401 Hillview Avenue Palo Alto CA 94304 USA Tel 877-486-9273 Fax 650-427-5001 wwwvmwarecomCopyright copy 2012 VMware Inc All rights reserved This product is protected by US and international copyright and intellectual property laws VMware products are covered by one or more patents listed athttpwwwvmwarecomgopatents VMware is a registered trademark or trademark of VMware Inc in the United States andor other jurisdictions All other marks and names mentioned herein may be trademarks of their respective companies Item No VMW-IG-BUSINESSCASE-USLET-20120302-WEB
About the Authors and ContributorsTinadeBenedictiswrotethecurrentversionofthispaperTinaisatechnicalmarketingmanagerintheEndUserComputinggroupatVMwareShewritespapersonVMwareViewThinAppandotherenterprisedesktopproducts
SpecialthankstoRidwanHuqandBrianGammageforcontributionstothisversionofthepaper
TheauthorsoftheoriginalversionofthiswhitepaperwereJosephHorseyandAnjanSrinivasJosephHorseyiscurrentlyamanager ofsystemsengineeringforVMwareandhasvastexperiencearchitectingandsellingdesktopandservermanagementsolutions AnjanSrinivaswasformerlyagroupproductmarketingmanagerfordesktopproductsatVMware
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Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
User AdministrationMaintainingandmanaginguserprofilesandloginstakesagooddealofITmanagementtimeThetimesavingswithvirtualdesktopsissignificant
Current Challenges of User AdministrationUsersjoinanorganizationchangeroleschangeuseraccountdataandleavetheorganizationUseradministrationondesktopsinvolvescreatinguseraccountsandchanginguseraccountstoaccommodateofficemovesdepartmentaltransfersanddeparturesfromtheorganizationMaintainingpolicieswithinActiveDirectoryforapplicationentitlementaddstothecomplexityofuseradministrationTheITgrouphasaconstantflowofworktomaintainuseraccountsonphysicaldesktops
Virtualization Impact on User AdministrationUseradministrationissimplifiedwithaViewdeploymentViewprovidesaneasy-to-useadministrativeinterfacetoassigndesktopstoActiveDirectoryusersInadditiondesktopadministratorsdonotneedtophysicallyvisitthedesktoptheycansimplychangeparametersofdesktopassignmentfromthedatacenter
Time Saved in User Account Administration with VMware View
TraditionalPhysicalPCImplementation
TimeSavedperUserperYearwithVMwareView
PercentReductionin LaborCosts
131 hours 89 hours 68
ldquoWhatprobablyusedtotakeustwotothreeweeksfromprocurement to provisioning ofasystemnowwecandoinfivetotenminutesItusedtotakeusprobablyanhourortwotocustomizeandtailorforanassociateNowwecandothataswellinjustseveralminutesrdquo
mdashShaneMartinezDirectorofGlobalInfrastructureADPDealerServicesIllinois
CalculatedfromIDCfiguresFrom IDCfigures
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
13
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Image and Application ManagementAsnewversionsofapplicationsanddesktopoperatingsystemsarereleasedyouneedtohaveanefficientwaytoupdateendusersrsquodesktopenvironmentsYouneedtoachievethiswhileminimizingenduserdowntimeandmitigatinganypotentialuserdataloss
Current Challenges for Image and Application ManagementDesktopimagesconfiguredforendusersarenotusuallytailoredforspecificuserrolesInadditiontheapplicationsintheseimagesaretightlycoupledwiththeoperatingsystemItisverydifficulttomanagejustoneapplicationortomaintaintheoperatingsystemwithoutaffectingsomeothercomponentoftheinstalledsoftwaresometimesnegativelyTheneedtostandardizemanagementofphysicaldesktopscanresultinaldquoone-size-fits-allrdquoapproachwhereacommonimageisusedtosupportmultiplejobrolesTheresultisthatmostusershaveamorecompleximageandmoreapplicationsthantheyneed
ImagesalsomustincludecompatibledesktopandlaptophardwaredriversToensurecompatibilityorganizationstendtoengineerandcertifydesktopimagesforeachoftheirdesktophardwaretypesBecausemostorganizationsrefreshtheirdesktophardwareeverythreetofiveyearsthenumberofnewimagesthattheymightneedtodevelopcangrowveryquicklyTheoperationalcostsofdesktopimagingandreimagingaresignificantwhichfurtherdrivestheldquoone-size-fits-allrdquoapproach
YoufaceasimilarchallengewhenyouneedtomigratetoanewerdesktopoperatingsystemManyorganizationsaremigratingtotheWindows7operatingsystemThemigrationfromWindowsXPtoWindows7inaphysicalenvironmentistime-consumingandexpensive
TheprocessesofupgradingandmigratingoperatingsystemsaswellaspackagingtestingandprovisioningapplicationscanburdenanorganizationsomuchthattheyremainyearsbehindtheavailabletechnologyInadditionenduserscanbetiedtodevicesandimagesthatmaybeobsoletefortheirjobroles
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
14
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Virtualization Impact on Image and Application ManagementWhenyouimplementaremotedesktopstrategybasedonVMwareViewyoucandecouplethevariouslayersthatmakeupadesktopimageandmanageeachofthesedesktoplayersindependentlyThisallowsyoutousemoreefficientmanagementprocessesandminimizestheimpactachangeatonelayerhasontheotherlayersandultimatelyonendusers
Thelayersofavirtualdesktopare
bullOperatingsystem
bullApplications
bullUserdataanduserpersona
To manage the operating system layer of the desktop imageVMwareViewprovidesthechoicebetweennonpersistentandpersistentdesktopsViewComposerisanoptiontomanagelinked-clonedesktops
To manage applicationsthebestchoiceistovirtualizeasmanyapplicationsaspossiblewithVMwareThinAppandtoplacethosevirtualapplicationpackagesontheVMwareViewbaseimages
To manage the user data and user personayoucanuseViewPersonaManagement
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
ldquoRightnowwersquovegotover1700desktopsandlaptopsout around the college with differentimagesonthemWithVMwareViewwecanhaveonelsquogoldenimagersquoinstead of having to manage 30to40differentimagesmdashandthatmakesturnaroundtime for updates on drivers andsoftwaremuchquickerrdquo
mdashDaveHunterAssociateDirector ITServicesRedDeerCollege RedDeerAlbertaCanada
15
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Application Virtualization with ThinAppTofurthersimplifydesktopmanagementyoucanvirtualizetheapplicationlayerwithVMwareThinAppThinAppvirtualapplicationpackagesseparatetheapplicationfromtheoperatingsystemlayerbyencapsulatingavirtualoperatingsystemwithintheThinApppackageAThinApppackageisnotinstalledintheoperatingsystembutinsteadplacedonthedesktopasanisolatedexecutableAsaresultThinAppapplicationpackagesdonotconflictwitheachotherinwaysthatnativeapplicationscan
AJuly 2010 Forrester Research report on the economic impact of ThinApp application virtualizationpresentsacasestudyofaThinAppimplementationwitharisk-adjustedpaybackperiodofoneyearandareturnoninvestmentof185overfouryearsThecustomerinthecasestudycitedthefollowingeconomicbenefits
bullFasterapplicationpackaging
bullDecreasedoreliminatedregressiontesting
bullFasterapplicationandupdatedeployment
bullReductioninoreliminationofleveloneandleveltwohelpdeskcalls
bullIncreaseduserproductivity
YoucantakeoneoftwoapproachestodistributingThinAppexecutablestousers
bullStreaming executionmodewheretheuserlaunchestheThinAppvirtualizedapplicationfromadesktopshortcutBlocksofapplicationdataarestreamedfromacentralfileshareintomemoryonthedesktopforlocalexecutionThereisnodiskfootprintonthedesktopforthevirtualizedapplication
bullDeployedexecutionmodewheretheuserrunstheThinAppvirtualizedapplicationfromacopyoftheThinAppexecutableplacedonthedesktop
Youchoosestreamingordeployedexecutionmodebasedontheneedsofyourusersandthespeedandlatencyoftheusersrsquonetworkconnections
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
ldquoOnce an application has beenvirtualizedwithVMwareThinAppitrsquosveryverypredictableWeknowwecanbeconfidentthatwewillnothavetogobacklaterandfixthingsrdquo
mdashDewandNeely Tier3SupportManager IndianaOfficeofTechnologyIndianastategovernmentIndianapolisIndiana Indiana Office of Technology Drives Cost-Effective Application Management with VMware ThinApp
16
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
InaViewenvironmentyoucreateacentralfileshareorThinAppRepositorytostoreyourThinAppvirtualizedapplicationsFigure3showstheThinAppRepositoryconnectedtoViewComposerYoucancopyThinApppackagesfromtherepositorytotheparentimagesothateachlinkedclonehasthevirtualizedapplicationsonthedesktoporeachlinkedclonecanhavedesktopshortcutstoruntheapplicationsinstreamingmodefromtherepository
VM
VM
VM
VM
LinkedClones
VM
VM
VM
VM
LinkedClones
VM
VM
VM
VM
LinkedClones
OS
DATA
ThinApp Virtual
App
Shortcut to
ThinApp Virtual App
ThinApp VirtualizedApplication Repository
ParentImage 1
ParentImage 3
ParentImage 2
VMware View Composer
VMware View Composer
VMware View Composer
Figure 4ViewComposerAddsThinAppPackagestoDesktops
TheidealinaVMwareViewimplementationistohaveasmanyofyourapplicationsaspossiblevirtualizedwithThinAppYoucaneasilymixldquonativerdquoWindowsapplicationswithThinAppvirtualizedapplicationsontheViewdesktopFortunatelyThinAppapplicationscanbemanagedthroughthesametoolsandprocessesasyournativeWindowsapplicationsandyoucantakeadvantageoftheefficiencyofyourcurrentapplicationmanagementsystem
ByvirtualizingapplicationsyoualsogainadynamicmechanismtorolloutneworpatchedversionsofanapplicationForstreamedapplicationsyousubstitutetheupdatedpackagefortheoriginalontheThinAppRepositoryForapplicationsresidingontheparentimagesyoucanusetheThinAppAppSyncfeatureandplaceanupdatedapplicationonanupdateserverinthedatacenterandusersautomaticallydownloadthenewversionoftheapplication
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
17
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
VMwareThinAppisespeciallysuitedtomigratingapplicationstoanewversionoftheWindowsoperatingsystemsuchasWindows7orlaterYourVMwareViewWindows7desktopscanincludeThinApppackagesoflegacyapplicationsIfanapplicationissupportedonthelaterversionoftheoperatingsystemyoucanvirtualizethelegacyapplicationandrunitonaWindows7desktopInadditionwithThinAppyoucanvirtualizeInternetExplorer6alongwithalegacyapplicationthatrunsonlyonIE6andrunthatvirtualizedapplicationonWindows7ThenativelyinstalledInternetExplorerbrowserrunsalongsidethevirtualizedIE6browseronaWindows7desktop
Customersinthe IDCstudysaidthatthecentralizedpackagingtestingprovisioningandupdatingofapplicationsinaVMwareViewimplementationwasthereasonforthecostsavingsinapplicationsupportThesebenefitsaremagnifiedwhendesktopapplicationsarevirtualizedwithThinApp
Time Saved in Managing Applications on the Desktop with VMware View
TraditionalPhysicalPCImplementation
TimeSavedperUserperYearwithVMwareView
PercentReductionin LaborCosts
262 hours 141 hours 54 Calculatedfrom IDCfiguresFromIDC figures
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
ldquoVMwareThinApphashelpeduskeepourlegacyapplications functioning and move forward with new technologiesevenwhenwe are faced by budget constraintsrdquo
mdashPaulBaltzell DeputyCIODeliveryServicesIndianaOfficeofTechnologyIndianastategovernmentIndianapolisIndiana
18
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Rolling Out New Base Images of Operating Systems and ApplicationsVMwareViewprovidestheoptionsofnonpersistent(stateless)andpersistent(stateful)desktopsaswellasViewComposertomanagelinkedclonesTheViewimagemanagementsystemprovidesoptionstomeetyourorganizationrsquosneeds
IfyouaremigratingtoanewoperatingsystemversionsuchasWindows7orlateryoucanuseViewComposerandtheRecomposefunctionforamuchsimplertransitionYoucanbuildthenewdesktopimagetoincludevirtualizedapplicationstoseparatetheapplicationsfromtheoperatingsystem
VMwareViewdesktopsbasedonmasterimagesstoredinthedatacentercanbeeasilydistributedtoremoteorbranchofficeswithouttheneedfordesktopadministratorstotravel
View customers in the IDCstudysaidthatthereductioninthenumberofimagesplusthefastertimetochangeeachimagewereinstrumentalinreducingtheoperationalcostsofimaginginaViewenvironmentForexampleoneViewenterpriseuserintheIDCstudyfoundthatadesktopreimagetook5minuteswithViewbut120minuteswiththetraditionalimagingapproach
Time Saved in Desktop Imaging with VMware View
TraditionalPhysicalPCImplementation
TimeSavedperUserPerYearwithVMwareView
PercentReductionin LaborCosts
213 hours 126 hours 59 CalculatedfromIDCfiguresFromIDCfigures
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
ldquoWithVMwarethereisalot of cost savings that peopleoverlookOneofthebiggest things that I can sayaboutVMwareanditrsquosjustflabbergastingisthatitusedtotaketwotechniciansthree to four days to set up alabof40thickmachinesandnowittakesonetechnicianthreehoursSoftwareupgradesornewinstallations can be pushed outintwohoursasopposedto eight hours for a lab of 100machinesrdquo
mdashGeorgesKhairallah NetworkSpecialist ChinoValleyUnifiedSchoolDistrictChinoCalifornia
19
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
User Data and User Persona in a View EnvironmentVMwareprovidesuserdataandpersonamanagementwithViewPersonaManagementWithPersonaManagementyoucanstorepersistentuserprofileinformationanduserdatainaseparatelocationfromthedesktopimageandoptimizeperformancebytakingadvantageoftheaccessandupdatealgorithmsofViewPersonaManagement
PersonaManagementdownloadsuserprofileinformationonanas-neededbasisthusavoidingloginbottlenecksInadditionupdatestouserdataandtheuserpersonaareuploadedonanintermittentbasistothepersonarepositorywhichavoidsalogoutbottleneckFormoreinformationonimplementingViewPersonaManagementseetheVMware View Persona Management Deployment Guide
ViewPersonaManagementwasnotinplacewhen IDCdidtheirstudysowehavenofiguresyetforthesavingsinlabortimewithViewPersonaManagement
Video ADP Dealer Services IllinoisADPDealerServicesadivisionof ADP(AutomaticDataProcessing)offershumanresourcepayrolltax andbenefitsadministrationtoautomobiledealershipsInthisvideo BillNaughtonChiefInformationOfficerandShaneMartinezDirectorofGlobalInfrastructurediscusstheirVMwareViewimplementationViewdesktopsareusedinremotelocationsonmobiledevicesandincall centersbysoftwaredevelopersandendusers
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
20
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Desktop Patch ManagementTodayrsquostraditionalpatchmanagementprocessesandsolutionsposemanychallengesAlargeproportionofadesktopadministratorrsquostimeisspenttestinganddistributingpatchesandtroubleshootingpatchdistributionissues
Current Challenges for Desktop Patch ManagementBothoperatingsystemsandapplicationsneedtobepatchedtokeepupwithsecurityenhancementsbugfixesandmoreThebasicprocessworkflowthatmostorganizationsfolloworattempttofollowwhentheyimplementpatchmanagementisthefollowing
ManagePatches
Prioritize
Plan
Remediate
TestReport
Assure
Audit
Assess
Figure 5ManagingthePatchMaintenanceStages
ThisrepeatingprocessofAssessPrioritizePlanRemediateTestReportAssureandAuditcanbecomplexandsubjecttomanychallengeswhichreducestheeffectivenessofthepatchmanagementprocessThenumberofvulnerabilitiesthathackersexploiteachyearincreasesataratethatistoofastforITadministratorstoremedyAsthenumberofnecessarypatchesincreasesthetimeneededtopatchalldesktopsystemsinanorganizationexpandsandbythetimeonepatchorsetofpatchesisrolledoutothervulnerabilitiesareexposedwhichalsoneedtobepatched
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
21
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
ThedistributednatureofdesktopandlaptopcomputershasmadecentrallymanagedsoftwaredistributionmechanismsanimportantpartoftheITinfrastructureinmanyorganizationsUsuallythesesolutionsarehighlydistributedinnatureandcomplextomanageandmaintainTheyalsodonotguaranteesuccessfuldistributionbecausetheyrelyonclient-sideagentswhichmustberunningandonthenetworktoreceiveanyupdatesThemoredistributedthedesktopenvironmentthemorecomplexpatchmanagementisandthelowerthefirst-passsuccessratioIfyouneedtodeliverpatchesandservicepackstodesktopsatremotebranchesorregionalofficeswherenetworkconnectivityislimitedyoucanencounterconnectivityissuesanditwilltakemuchlongertodeploytheupdatesSomeusersystemsneverreceivepatchesbecauseofinfrequentconnectiontothenetwork
AnotherkeychallengeintheconventionalpatchmanagementprocessisvalidatingpatchestoassurethatapplyingapatchwillnothaveanegativeimpactonanenduserrsquosPCorotherapplicationsThisprocessistime-consumingandsubjecttofailureAfterPCsaredeployedtouserstheyaresubjecttosignificantconfigurationdriftThisconfigurationdriftcanbeattributedtouser-initiatedhardwarereplacementshardwareupgradesorapplicationinstallationsthatvaryfromthecorecorporateimageThuscertifyingapatchagainstyourorganizationrsquosbaseimagedoesnotensurethatitworksonallusersrsquocomputersApatchorservicepackyoudistributemaycauseproblemsonsomecomputersandnotonothersItisthenverydifficulttoreverttothelastknowncleanstateoftheuserrsquosdesktopandtobackoutthechanges
WithallofthesecomplexitiesitcantakeaverylongtimetopatchallofthecomputersinyourorganizationThedelaysmakeitdifficulttomaintainadequateenterprisesecurityandthecostofremediatingthegapsinsecurityissignificantThetraditionalpatchmanagementprocessinvolveshighITlaborcostsandnotableuserdowntimeandinconvenience
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
22
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Virtualization Impact on Desktop Patch ManagementImplementingavirtualdesktopsolutiondoesnoteliminatetheneedforsolidprocessesandorganizationalresourcestomanagepatchingandothersecurityissuesHoweveryoucanmakethepatchingprocessmoreefficientbyusingthetoolsthataViewsolutionprovidesInatypicalViewenvironmentupdatesyouapplytoasingleparentvirtualmachineinstanceautomaticallyaffectmultipleend-userdesktopsAsaresultyouspendlesstimepatchingandcanupdatemoreend-userdesktopsonthefirstpass
ViewComposeroffersenhancedimagemanagementinaViewenvironmentAsshowninFigure6theViewComposertechnologyenablesyoutocreateacatalogofdesktoptypestomeettheneedsofparticularcategoriesofusersYoucreateaparentvirtualmachineimageforeachdesktoptypeandViewComposerprovisionsadesktoptoeachenduserbycreatingalinkedclonebasedontheappropriateparentimage
VM
VM
VM
VM
ParentImage 1
LinkedClones
VM
VM
VM
VM
ParentImage 3
VMware View Composer
VMware View Composer
VMware View Composer
LinkedClones
VM
VM
VM
VM
ParentImage 2
LinkedClones
OS
APP
DATA
Figure 6End-UserLinked-CloneDesktopsBasedonParentImages
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
23
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Viewcreatestheoperatingsystemdisksfortheseend-userdesktopsaslinkedclonesoftheparentvirtualmachineInitiallythedesktopsreaddatafromtheparentdiskWhenadesktopwritesdataViewsavesitinstorageonapersistentdiskthatisuniquetothatdesktopFuturereadscomefromthedesktoprsquospersistentdiskorfromtherebuiltdesktopimageasappropriate
ViewComposergivesyoumanagementfunctionsfortheselinked-clonedesktopsincludingRefreshRecomposeandRebalance
bullRefresh TheRefreshoperationallowsyoutorevertalinkedclonedesktoptoitsoriginaldeploymentstate
bullRecomposeTheRecomposefunctionallowsyoutomigrateanenduserfromonedesktoptoanothermaintainingtheuserrsquospersistentdiskandmakingtheuserdataavailabletotheuserfromthenewdesktop
bullRebalanceTheRebalancefeatureisawaytomovevirtualdesktopsfromonestoragearrayLUNtoanotherinordertobalancethediskusageload
FormoreinformationonRefreshRecomposeandRebalanceseetheVMware View Administration guide
YoucanusetheRecomposefunctiontostreamlinepatchingandmaketheprocessmoreefficientRatherthanmanagingapatchingprocessforeachindividualdesktopyoucanpatchtheparentdesktopandusetheRecomposefunctiontodistributethatpatchautomaticallytoendusersrsquodesktops
YoumanagealloftheseparentimagesdirectlyBecauseparentimagesareinthedatacenteryouavoidtheproblemsthatthetraditionalpatchingprocessencounterssuchasnetworklatencyandbandwidthissuesandissueswithdesktopsandlaptopsbeingonthenetworkatthetimeoftheremediationThecentralizednatureofthevirtualdesktopsensuresthattheseparentimagesarealwaysatthelatestpatchlevel
YoucanleverageyourexistinginvestmentinautomateddistributiontechnologiestopatchthemasterimagesinaViewimplementationThiswayyourcurrentstandardizedoperationsarenotaffectedAnotherapproachyoucantakeistousevCenterUpdateManagerasthepatchmechanismfortheparentimagesUsingUpdateManageryoucancreatedifferentpatchbaselinesforeachcategoryofdesktopThisapproachallowsyoutoassigntheappropriatelevelofpatchingprioritytocategoriesofdesktopsbasedonhowcriticalthedesktopsaretoyourbusinessratherthanwiththetraditionalbroadcastapproach
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
Video Blue Cross Blue Shield of Kansas City MissouriThisvideohighlightssomeofthebenefitsofaVMwareViewsolutionthepowerspaceandcostsavingsdisasterrecoveryandViewClientsonmobiledevicessuch asiPads
24
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
AfteryouupdatetheparentimagesandvalidatethepatchesoneadministratorcanrunascheduledRecomposeoperationforalloftheindividualdesktopinstancesyouhavedeployedYoucanschedulethisRecomposeoperationoutsidebusinesshourstominimizeanyimpactonendusersrsquoproductivityBecausethedesktopsallresideinthedatacenteryouavoidtheproblemofsystemsremainingunpatchedbecauseparticulardesktopsarepoweredoffornotonthenetworkAlsobecauseyouhavearollbackpointfortheparentimagesifyoudiscoveracompatibilityissueafterdeployingthenewdesktopinstancesyoucantriggerarevertRecomposeoperationondemandtoreturnuserstotheirlastknowngooddesktop
YoucanscheduleRecomposeoperationsorexecutethemonaccessforcingusersoffoftheirdesktopsintheeventthatyouneedtoapplyacriticalpatchimmediately
Customersinthe IDCstudystatedthatthelocked-downimageofWindowsonthedesktopmadepatchingmucheasier
Time Saved in Patch Management with VMware View
TraditionalPhysicalPCImplementation
TimeSavedperUserperYearwithVMwareView
PercentReductionin LaborCosts
77 hours 50 hours 65 Calculatedfrom IDCfiguresFromIDCfigures
Inadditionwehavealreadymentionedtheease of updating applications with VMware ThinAppEitherwithcopiesoftheThinApppackagesontheViewbaseimagesorwithdesktopshortcutstovirtualizedapplicationsstoredontheThinAppRepositoryThinAppprovidesameansofupdatingapplicationsautomaticallywithoutinterruptiontoapplicationuseEitherwayupdatedversionsofapplicationsarecentralizedandyoucanenforceusermigrationtotheupdatedversions
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
25
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Desktop Data SecurityAsfrequentnewsreportsattestlostlaptopcomputersandcompromiseddesktopPCscanendangersensitivecorporateorpersonaldataalltooeasilyWiththeever-increasingmobilityofdesktopenvironmentsandahigherpercentageofusersworkingonlaptopsdatasecurityattheendpointisbecominganincreasingconcernBothunauthorizedaccesstodatainthedatacenteranddatalossthroughtheftorlossofthedesktopdevicemustbeprevented
Current Challenges with Desktop Data SecurityTopreventunauthorizedaccesstodatacenterdatathroughlaptopssomeorganizationsimplementdisk-basedencryptionsolutionsthatcanbecostlyanddifficulttoscale
AlsowithanincreasinglymobileandremoteworkforcelaptopsandotherdevicesareeasilylostorstolenEmployeesmayalsocopydatatoUSBflashdrivesandremovedatafromthecompanysiteUSBflashdrivescanalsointroduceviruseswhichcancorruptdata
Ifasecuritybreachorleakoccursinanorganizationtheproductivitylostandthecosttofixthebreacharesignificant
Virtualization Impact on Desktop Data SecurityTheimmediateimprovementthatavirtualdesktopsolutionoffersfordatasecurityisthatyoustorealldatainvirtualmachinesthatarehostedinyourcorporatedatacenterYouprotectaccesstothisdatabydatacenter-levelsecuritymechanismssuchasfirewallsDMZswebproxiesandVPNsWhenusershavethinclientsattheirdeskstheynolongerstoredatalocallyITcanmeetexpectationsaboutsecurityandcompliancewithregulations
AnotherbenefitofreplacingthedevicesatusersrsquodeskswiththinclientsistheabilitytobeveryselectivewiththetypesofUSBdevicesthatyouallowtoconnecttothesecurevirtualdesktopenvironmentYougaintheabilitytopreventusersfromconnectingUSBflashdrivesiPodsiPhonesorotherUSB-basedpersonaldevicestotheirdesktopstherebyreducingtheopportunityfordataleaksByrestrictinguseofUSBdevicesyoucanalsomitigateconcernsabouttheintroductionofmalicioussoftware
ForuserswhoarenotalwaysconnectedtothecorporatenetworkVMwareViewincludesafeaturecalledViewwithLocalModeLocalModeallowsenduserstocheckouttheirdesktopsmdashincludingapplicationsanddatamdashfromthedatacentertotheirlocaldevicesThisinstanceofauserrsquosdesktopisencryptedIftheuserlosesthelaptopcomputerorthelaptopisstolenthedataonthemissingdeviceisencryptedandhasaremote-erasesettingthatdisablesitifitdoesnotcommunicatetothecorporatenetworkwithinaspecifiedamountoftime
YoualsohavetheoptionofincludingVMwarevShieldEndpointinyourViewdeploymenttomanageantivirusscanningThevShieldEndpointproducthandlesantivirusscanningofViewdesktopsfromacentralizedvirtualapplianceSeetheVMwarewebsiteformoreinformation about vShield Endpoint
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
26
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
CustomersintheIDC study stated that the cost savings in security were largely due to the abilitytopushpatchesontodesktopimageswithoutwaitingforindividualmachinestobeavailableThebenefitsofvShieldEndpointwerenotyetavailableatthetimeoftheIDCstudy
Time Saved in Security Administration with VMware View
TraditionalPhysicalPCImplementation
TimeSavedperUserperYearwithVMwareView
PercentReductionin LaborCosts
80 hours 24 hours 30 Calculatedfrom IDCfiguresFromIDCfigures
ldquoSecurityisveryimportantBeinginhealthcarewewanttomakesurethatwehaveno information whatsoever residing on the local machineWithVMwareourSecurityDepartmentgetsto manage security in the waytheyneedtoandatthesametimeourpoliciesarekepthellipinplaceandalsoourresponsibilitieswithHIPAA[HealthInsurancePortabilityandAccountabilityAct]andthe federal regulations are completely in compliance as wellrdquo
mdashGregWolverton ChiefInformationOfficer ARcarehealthcareArkansas
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
27
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Desktop Disaster Recovery and Data BackupDisasterrecoveryplansforend-userdevicescanbehighlycostlysosomeorganizationsfocusonserverdisasterrecoveryplansandneglectrecoveryplansfordesktopsEndusersmustoftenimplementtheirowndesktopandlaptopbackupsolutionsiftheywanttoprotectagainstaseverefailureordatacorruptionAndfewusersarediligentabouttheirbackups
Current Challenges for Desktop Disaster Recovery and Data BackupIfanorganizationishitbyadisasterthatcausesitsserverstofailovertoadisasterrecoverylocationendusersneedaccesstotheapplicationsrunningonthoseserversInadditionusersneedtoconnecttocentralizeddatastoredattherecoverylocationAdisasterrecoveryplanmustconnectenduserstotherecoveryinfrastructuresothattheycancontinuebeingproductive
AnotherdisasterscenarioisthefailureortheftofanenduserrsquosphysicaldesktopInanenvironmentthatreliesonhardware-dependentend-userdesktopsthecostandcomplexityofrecoverycanbeprohibitivelyexpensiveandsubjecttolimitedsuccessDesktopbackupstrategiesprovideonemethodofdesktoprecoverybutfewbackupplansarefullyimplementedoracceptedThegoalistobeabletorecoverauserrsquoscriticaldocumentsfilesapplicationsandpersonalsettingsMostorganizationsthatattemptthisapproachhavetoinvestinagent-basedbackupsolutionsthattheyinstalloneverydesktopandlaptop
OneofthebiggerchallengesofthisapproachistheimpactthebackupprocesshasonendusersIfawindowpopsupinthemiddleoftheworkdayandtheagentstartstobackupfilesusersareannoyedandtheircomputerscanslowtoacrawlAsaresultusersmaycanceltheprocessesandquitthebackupagentwindowInsomecasesifusershaveadministrativeaccesstotheirPCsandaresavvyenoughtheycandisablethebackupagentsontheirPCsIftheylosetheirlaptopsortheirdesktopharddrivesfailtheyhavenobackupsfromwhichtorestore
SomeorganizationsimplementagentlessstrategiesinwhichtheymapdesktopcomputerstocentrallylocatedfilesharesandcriticalfilesareredirectedusingActiveDirectorygrouppolicyobjectsThisapproachissomewhatmoresuccessfulbutdependingonthenetworktopologyanddistributionofusersitcanputastrainonthenetworkinfrastructureandisalsosomewhatdependentonendusersrsquoknowingwheretosavetheirfiles
Virtualization Impact on Desktop Disaster Recovery and Data BackupImplementingaVMwareViewdesktopstrategycanhelpyoutoachieveefficienciesindisasterrecoveryTheseefficienciesareevidentbothinrecoveryofdesktopconnectionstoanalternatedatacenterlocationaswellasrecoveryofdesktopimages
ManagementofViewvirtualdesktopsbyVMwarevSphereandvCenteriskeyOnearchitecturalcharacteristicofaViewimplementationisthatallthedatafilesandthevirtualmachinesthatprovidetheend-userdesktopsresideinadatacenteronsharedstorageInmanyinstancestheViewdesktopscanandshouldresideonthesamestoragearraysyouusetostoreyourservervirtualmachines
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
28
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
AsaresultyoucanusearrayreplicationtechnologiestoeasilyreplicateboththedesktopandtheservervirtualmachinestoyourdisasterrecoverysiteYoucanusethisapproachinconjunctionwithasolutionsuchasVMwareSiteRecoveryManagertofullyautomatetherecoveryofthedesktopvirtualmachinesBecauseyoucansetupalloftheViewinfrastructureserversasvirtualmachinesyoucanalsoreplicatethemtothedisasterrecoverysite
WithallofthecomponentsofyourViewinfrastructureavailableatyourdisasterrecoverysiteyoucangetyourorganizationbacktoworkmuchmoreeasilyafteradisasterYourenduserscanaccesstheirdesktopsfromhomeviaacorporateVPNordependingonyourconfigurationjustanInternetconnectionSimilarlyifapandemicrequiresyourorganizationtotellworkerstostayathometheycanconnecttotheirdesktopsandaccessthecorporateresourcestheyneedtodotheirjobswithouthavingtocomeintotheoffice
ThetimeandproductivitysavingsintheseareasaresignificantwithaVMwareViewsolutionIDC has not yet calculated the time saved fordisasterrecoveryanddatabackupinaViewimplementation
ldquoItrsquosnotjusttheinitialcostofhardwareitrsquosalsothatthefailureofthathardwaretakesquiteabitoftimetotroubleshootandfixmdashnottomentionthepossibilityoflosingdatasayifsomebodydropsalaptopWithVMwareViewwecanreducehardwaredependencyandstoreallthatdatainaprotecteddatacenterThatrsquosgoodfortheuserandgoodforthecompanysinceitwillmeanwewonrsquothavesensitivedatawanderingaroundondesktopsandlaptopsandUSBkeysAndbecauseavirtualdesktopisanapplianceifadevicefailswecanswapitoutandgettheuserbackupandrunningveryquicklyWecaneventieitinwith[VMwarevSphere]SiteRecoveryManagertoenablemoredynamicrecoverysoifweloseacallcenterinonelocationitsdataisprotectedandwecanstartupagaininanotherrdquo
mdashTomVanHarnSystemsSupportAdvisorAmwayregardingthesecurityanddisasterrecoverybenefitsofmovingfromphysicaldesktopstoVMwareViewvirtualdesktops
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
29
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Desktop Help Desk and SupportAsaresultofimplementingaVMwareView-baseddesktopstrategyyoucanexpecttoachievehigherlevelsofserviceforyourendusersandincreasetheperceivedlevelofserviceYoushouldalsobeabletotakeadvantageofthecentralizednatureofthearchitecturetoreducethemeantimetoresolutionofenduserhelpdeskissues
Current Challenges for Desktop Help Desk and SupportDesktopadministrationteamsstruggleconstantlytomeetestablishedservicelevelagreementsfordesktopendusersHelpdesksthatsupportdesktopusersfocusonminimizingthemeantimetoresolution(MTTR)whenauserrsquosdesktopfailsAlowerMTTRreducestheamountoftimethatendusersarenotbeingproductive
EndusersusuallypresentITwithaproblembutnotacauseCommonuserissuesincludeobsoletehardwarefaultyhardwareapplicationfailureslackofnetworkconnectivityandvirusesandmalwareOnlybycommunicatingwiththeenduseranddiscoveringthecausecanthedesktopadministratorsolvetheproblemMorecomplexproblemsmustbeescalatedtomoreexperienceddesktopadministratorswhichaddstothecostanddelay
ThedistributednatureofadesktopenvironmentaddsalevelofcomplexitytodesktopadministrationEndusersmaytelecommuteorworkinremoteofficesorbuildingswhichcanmakedesktoptroubleshootingmoredifficultandmorecostlySometimesdesktopadministratorsmusttraveltootherbuildingsorsites
Virtualization Impact on Desktop Help Desk and SupportBycentralizingthedesktopsinthedatacenterwithVMwareViewyoubringthedesktopsclosertothedesktopadministratorsThiseliminatesthechallengesofworkingwithdesktopsinbranchorremoteofficesInaViewenvironmentadministratorshavedirectaccesstoendusersrsquodesktopsviavCentersotheycanseewhatishappeningwithoutusingaremotemanagementtool
Searchingforacausetotheproblemcanbelimitedintimeifdiscoverytakesmorethanfiveminutesdesktopadministratorscansimplyprovisionanewdesktopfortheenduseranddeliveritoverthenetwork
ldquoOur department has lost 20percentofitsfundingandstaffinthepastyearByusingVMwareViewandHPMobileThinClientswersquovefoundamorecost-effectiveand efficient way to deliver computing resources to our studentsWersquorecontainingouroperatingcostswhilesupporting40percentmoremachinesThedesktopsrequirelesssupporttheteachers get a more reliable platformandthestudentsget a better educational experienceEverybodywinsrdquo
mdashJeremyWoods TechnologyPlanningCoordinatorOntario-MontclairSchoolDistrictOntarioCalifornia
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
30
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
ForarchitecturesthatincludethereplacementofendusersrsquoPCswiththinclientsorzeroclientssupportfortheseend-userdevicesisverysimpleInmanyinstancesendusersthemselvescaninstallandsetuptheirthinclientswithoutatechnicalsupportengineeronsiteIfahardwareproblemoccurstheendusercantrytofixtheproblembysimplyresettingthedeviceIfaresetdoesnotresolvetheissuethesupporttechniciancandeliverareplacementthinclientandtheuserisproductiveagainTypicalthinclientdeviceshaveafractionofthemovingpartsthatatraditionalPCorlaptophasThereforethemeantimebetweenfailures(MTBF)forthesedevicesisveryhighInthelongrunthesimplicityofthesedevicesleadstofewersupportcallsrelatedtohardwarefailure
Time Saved in Desktop Help Desk and Support with VMware View
TraditionalPhysicalPCImplementation
TimeSavedperUserperYearwithVMwareView
PercentReductionin LaborCosts
375 hours 217 hours 58 Calculatedfrom IDC figuresFromIDC figures
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
31
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
SummaryThetimesavedinthemanagementofuserdesktopsissignificantwithaVMwareViewvirtualdesktopimplementationTimesavedindesktopmanagementmeansthatyourITstaffcandevotethemselvestootherprojectsonyourIThorizon
AVMwareViewvirtualdesktopsolutionresolvesmanyoftheeconomicandusersatisfactionissuesofadesktopenvironmentAViewdeploymentsavesanaverageof7hoursoflaborperuserdesktopperyearoutof122hourslaborperuseronaphysicaldesktopperyearThisisa57decreaseinlaborcostswithaVMwareViewimplementationMultiplythe7hoursbyyournumberofusersandthetimeavailableforotherprojectsisaconvincingargumentforvirtualdesktops
Time Saved in Desktop Management with VMware View Virtual Desktops
Desktop Management Task Hours Saved per User per Year Percentage of Time Saved per User per Year
Desktophardwareandsoftwaredeployment 51 65
Useradministration 89 68
Applicationmanagement 141 54
Image management 126 59
Userprofilemanagement NotcalculatedbyIDC NotcalculatedbyIDC
Desktoppatchmanagement 50 65
Desktopdatasecurity 24 30
Desktopdisasterrecoveryanddatabackup NotcalculatedbyIDC NotcalculatedbyIDC
Desktophelpdeskandsupport 217 58
TOTAL time saved per user per year 698 hours 57Note ThistotalisaveryconservativeestimateoftimesavedwithVMwareViewItdoesnotincludethetimesavedwithViewPersonaManagementorvShieldEndpointantivirusprotection
IDChasnotyetstudiedthetimesavedwithViewPersonaManagementIDChasnotyetstudiedthetimebenefitsofvShieldEndpointforantivirusprotection
Inadditiontothelabor-savingbenefitsofdesktopvirtualizationViewdesktopvirtualizationsolutionisthefirststepinthejourneytothecloudByplacinguserdesktopsinthecloudalongwithThinAppvirtualizedapplicationsyouarepoisedtofillintheotherVMwaresolutionsforthepost-PCera
32
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Additional ResourcesQuantifying the Business Value of VMware ViewIDCwhitepaperMay2011
Desktop Total Cost of Ownership 2011 UpdateGartnerresearchnoteFebruary2011
10 Reasons to Modernize the DesktopCIOCustomSolutionsGroupwhitepaper
The Total Economic Impact of VMware ThinAppForresterResearchstudySeptember2010
VMware View documentation
View Technical Resources Decide Design Deploy
33
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
VMware Inc 3401 Hillview Avenue Palo Alto CA 94304 USA Tel 877-486-9273 Fax 650-427-5001 wwwvmwarecomCopyright copy 2012 VMware Inc All rights reserved This product is protected by US and international copyright and intellectual property laws VMware products are covered by one or more patents listed athttpwwwvmwarecomgopatents VMware is a registered trademark or trademark of VMware Inc in the United States andor other jurisdictions All other marks and names mentioned herein may be trademarks of their respective companies Item No VMW-IG-BUSINESSCASE-USLET-20120302-WEB
About the Authors and ContributorsTinadeBenedictiswrotethecurrentversionofthispaperTinaisatechnicalmarketingmanagerintheEndUserComputinggroupatVMwareShewritespapersonVMwareViewThinAppandotherenterprisedesktopproducts
SpecialthankstoRidwanHuqandBrianGammageforcontributionstothisversionofthepaper
TheauthorsoftheoriginalversionofthiswhitepaperwereJosephHorseyandAnjanSrinivasJosephHorseyiscurrentlyamanager ofsystemsengineeringforVMwareandhasvastexperiencearchitectingandsellingdesktopandservermanagementsolutions AnjanSrinivaswasformerlyagroupproductmarketingmanagerfordesktopproductsatVMware
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13
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Image and Application ManagementAsnewversionsofapplicationsanddesktopoperatingsystemsarereleasedyouneedtohaveanefficientwaytoupdateendusersrsquodesktopenvironmentsYouneedtoachievethiswhileminimizingenduserdowntimeandmitigatinganypotentialuserdataloss
Current Challenges for Image and Application ManagementDesktopimagesconfiguredforendusersarenotusuallytailoredforspecificuserrolesInadditiontheapplicationsintheseimagesaretightlycoupledwiththeoperatingsystemItisverydifficulttomanagejustoneapplicationortomaintaintheoperatingsystemwithoutaffectingsomeothercomponentoftheinstalledsoftwaresometimesnegativelyTheneedtostandardizemanagementofphysicaldesktopscanresultinaldquoone-size-fits-allrdquoapproachwhereacommonimageisusedtosupportmultiplejobrolesTheresultisthatmostusershaveamorecompleximageandmoreapplicationsthantheyneed
ImagesalsomustincludecompatibledesktopandlaptophardwaredriversToensurecompatibilityorganizationstendtoengineerandcertifydesktopimagesforeachoftheirdesktophardwaretypesBecausemostorganizationsrefreshtheirdesktophardwareeverythreetofiveyearsthenumberofnewimagesthattheymightneedtodevelopcangrowveryquicklyTheoperationalcostsofdesktopimagingandreimagingaresignificantwhichfurtherdrivestheldquoone-size-fits-allrdquoapproach
YoufaceasimilarchallengewhenyouneedtomigratetoanewerdesktopoperatingsystemManyorganizationsaremigratingtotheWindows7operatingsystemThemigrationfromWindowsXPtoWindows7inaphysicalenvironmentistime-consumingandexpensive
TheprocessesofupgradingandmigratingoperatingsystemsaswellaspackagingtestingandprovisioningapplicationscanburdenanorganizationsomuchthattheyremainyearsbehindtheavailabletechnologyInadditionenduserscanbetiedtodevicesandimagesthatmaybeobsoletefortheirjobroles
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
14
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Virtualization Impact on Image and Application ManagementWhenyouimplementaremotedesktopstrategybasedonVMwareViewyoucandecouplethevariouslayersthatmakeupadesktopimageandmanageeachofthesedesktoplayersindependentlyThisallowsyoutousemoreefficientmanagementprocessesandminimizestheimpactachangeatonelayerhasontheotherlayersandultimatelyonendusers
Thelayersofavirtualdesktopare
bullOperatingsystem
bullApplications
bullUserdataanduserpersona
To manage the operating system layer of the desktop imageVMwareViewprovidesthechoicebetweennonpersistentandpersistentdesktopsViewComposerisanoptiontomanagelinked-clonedesktops
To manage applicationsthebestchoiceistovirtualizeasmanyapplicationsaspossiblewithVMwareThinAppandtoplacethosevirtualapplicationpackagesontheVMwareViewbaseimages
To manage the user data and user personayoucanuseViewPersonaManagement
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
ldquoRightnowwersquovegotover1700desktopsandlaptopsout around the college with differentimagesonthemWithVMwareViewwecanhaveonelsquogoldenimagersquoinstead of having to manage 30to40differentimagesmdashandthatmakesturnaroundtime for updates on drivers andsoftwaremuchquickerrdquo
mdashDaveHunterAssociateDirector ITServicesRedDeerCollege RedDeerAlbertaCanada
15
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Application Virtualization with ThinAppTofurthersimplifydesktopmanagementyoucanvirtualizetheapplicationlayerwithVMwareThinAppThinAppvirtualapplicationpackagesseparatetheapplicationfromtheoperatingsystemlayerbyencapsulatingavirtualoperatingsystemwithintheThinApppackageAThinApppackageisnotinstalledintheoperatingsystembutinsteadplacedonthedesktopasanisolatedexecutableAsaresultThinAppapplicationpackagesdonotconflictwitheachotherinwaysthatnativeapplicationscan
AJuly 2010 Forrester Research report on the economic impact of ThinApp application virtualizationpresentsacasestudyofaThinAppimplementationwitharisk-adjustedpaybackperiodofoneyearandareturnoninvestmentof185overfouryearsThecustomerinthecasestudycitedthefollowingeconomicbenefits
bullFasterapplicationpackaging
bullDecreasedoreliminatedregressiontesting
bullFasterapplicationandupdatedeployment
bullReductioninoreliminationofleveloneandleveltwohelpdeskcalls
bullIncreaseduserproductivity
YoucantakeoneoftwoapproachestodistributingThinAppexecutablestousers
bullStreaming executionmodewheretheuserlaunchestheThinAppvirtualizedapplicationfromadesktopshortcutBlocksofapplicationdataarestreamedfromacentralfileshareintomemoryonthedesktopforlocalexecutionThereisnodiskfootprintonthedesktopforthevirtualizedapplication
bullDeployedexecutionmodewheretheuserrunstheThinAppvirtualizedapplicationfromacopyoftheThinAppexecutableplacedonthedesktop
Youchoosestreamingordeployedexecutionmodebasedontheneedsofyourusersandthespeedandlatencyoftheusersrsquonetworkconnections
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
ldquoOnce an application has beenvirtualizedwithVMwareThinAppitrsquosveryverypredictableWeknowwecanbeconfidentthatwewillnothavetogobacklaterandfixthingsrdquo
mdashDewandNeely Tier3SupportManager IndianaOfficeofTechnologyIndianastategovernmentIndianapolisIndiana Indiana Office of Technology Drives Cost-Effective Application Management with VMware ThinApp
16
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
InaViewenvironmentyoucreateacentralfileshareorThinAppRepositorytostoreyourThinAppvirtualizedapplicationsFigure3showstheThinAppRepositoryconnectedtoViewComposerYoucancopyThinApppackagesfromtherepositorytotheparentimagesothateachlinkedclonehasthevirtualizedapplicationsonthedesktoporeachlinkedclonecanhavedesktopshortcutstoruntheapplicationsinstreamingmodefromtherepository
VM
VM
VM
VM
LinkedClones
VM
VM
VM
VM
LinkedClones
VM
VM
VM
VM
LinkedClones
OS
DATA
ThinApp Virtual
App
Shortcut to
ThinApp Virtual App
ThinApp VirtualizedApplication Repository
ParentImage 1
ParentImage 3
ParentImage 2
VMware View Composer
VMware View Composer
VMware View Composer
Figure 4ViewComposerAddsThinAppPackagestoDesktops
TheidealinaVMwareViewimplementationistohaveasmanyofyourapplicationsaspossiblevirtualizedwithThinAppYoucaneasilymixldquonativerdquoWindowsapplicationswithThinAppvirtualizedapplicationsontheViewdesktopFortunatelyThinAppapplicationscanbemanagedthroughthesametoolsandprocessesasyournativeWindowsapplicationsandyoucantakeadvantageoftheefficiencyofyourcurrentapplicationmanagementsystem
ByvirtualizingapplicationsyoualsogainadynamicmechanismtorolloutneworpatchedversionsofanapplicationForstreamedapplicationsyousubstitutetheupdatedpackagefortheoriginalontheThinAppRepositoryForapplicationsresidingontheparentimagesyoucanusetheThinAppAppSyncfeatureandplaceanupdatedapplicationonanupdateserverinthedatacenterandusersautomaticallydownloadthenewversionoftheapplication
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
17
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
VMwareThinAppisespeciallysuitedtomigratingapplicationstoanewversionoftheWindowsoperatingsystemsuchasWindows7orlaterYourVMwareViewWindows7desktopscanincludeThinApppackagesoflegacyapplicationsIfanapplicationissupportedonthelaterversionoftheoperatingsystemyoucanvirtualizethelegacyapplicationandrunitonaWindows7desktopInadditionwithThinAppyoucanvirtualizeInternetExplorer6alongwithalegacyapplicationthatrunsonlyonIE6andrunthatvirtualizedapplicationonWindows7ThenativelyinstalledInternetExplorerbrowserrunsalongsidethevirtualizedIE6browseronaWindows7desktop
Customersinthe IDCstudysaidthatthecentralizedpackagingtestingprovisioningandupdatingofapplicationsinaVMwareViewimplementationwasthereasonforthecostsavingsinapplicationsupportThesebenefitsaremagnifiedwhendesktopapplicationsarevirtualizedwithThinApp
Time Saved in Managing Applications on the Desktop with VMware View
TraditionalPhysicalPCImplementation
TimeSavedperUserperYearwithVMwareView
PercentReductionin LaborCosts
262 hours 141 hours 54 Calculatedfrom IDCfiguresFromIDC figures
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
ldquoVMwareThinApphashelpeduskeepourlegacyapplications functioning and move forward with new technologiesevenwhenwe are faced by budget constraintsrdquo
mdashPaulBaltzell DeputyCIODeliveryServicesIndianaOfficeofTechnologyIndianastategovernmentIndianapolisIndiana
18
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Rolling Out New Base Images of Operating Systems and ApplicationsVMwareViewprovidestheoptionsofnonpersistent(stateless)andpersistent(stateful)desktopsaswellasViewComposertomanagelinkedclonesTheViewimagemanagementsystemprovidesoptionstomeetyourorganizationrsquosneeds
IfyouaremigratingtoanewoperatingsystemversionsuchasWindows7orlateryoucanuseViewComposerandtheRecomposefunctionforamuchsimplertransitionYoucanbuildthenewdesktopimagetoincludevirtualizedapplicationstoseparatetheapplicationsfromtheoperatingsystem
VMwareViewdesktopsbasedonmasterimagesstoredinthedatacentercanbeeasilydistributedtoremoteorbranchofficeswithouttheneedfordesktopadministratorstotravel
View customers in the IDCstudysaidthatthereductioninthenumberofimagesplusthefastertimetochangeeachimagewereinstrumentalinreducingtheoperationalcostsofimaginginaViewenvironmentForexampleoneViewenterpriseuserintheIDCstudyfoundthatadesktopreimagetook5minuteswithViewbut120minuteswiththetraditionalimagingapproach
Time Saved in Desktop Imaging with VMware View
TraditionalPhysicalPCImplementation
TimeSavedperUserPerYearwithVMwareView
PercentReductionin LaborCosts
213 hours 126 hours 59 CalculatedfromIDCfiguresFromIDCfigures
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
ldquoWithVMwarethereisalot of cost savings that peopleoverlookOneofthebiggest things that I can sayaboutVMwareanditrsquosjustflabbergastingisthatitusedtotaketwotechniciansthree to four days to set up alabof40thickmachinesandnowittakesonetechnicianthreehoursSoftwareupgradesornewinstallations can be pushed outintwohoursasopposedto eight hours for a lab of 100machinesrdquo
mdashGeorgesKhairallah NetworkSpecialist ChinoValleyUnifiedSchoolDistrictChinoCalifornia
19
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
User Data and User Persona in a View EnvironmentVMwareprovidesuserdataandpersonamanagementwithViewPersonaManagementWithPersonaManagementyoucanstorepersistentuserprofileinformationanduserdatainaseparatelocationfromthedesktopimageandoptimizeperformancebytakingadvantageoftheaccessandupdatealgorithmsofViewPersonaManagement
PersonaManagementdownloadsuserprofileinformationonanas-neededbasisthusavoidingloginbottlenecksInadditionupdatestouserdataandtheuserpersonaareuploadedonanintermittentbasistothepersonarepositorywhichavoidsalogoutbottleneckFormoreinformationonimplementingViewPersonaManagementseetheVMware View Persona Management Deployment Guide
ViewPersonaManagementwasnotinplacewhen IDCdidtheirstudysowehavenofiguresyetforthesavingsinlabortimewithViewPersonaManagement
Video ADP Dealer Services IllinoisADPDealerServicesadivisionof ADP(AutomaticDataProcessing)offershumanresourcepayrolltax andbenefitsadministrationtoautomobiledealershipsInthisvideo BillNaughtonChiefInformationOfficerandShaneMartinezDirectorofGlobalInfrastructurediscusstheirVMwareViewimplementationViewdesktopsareusedinremotelocationsonmobiledevicesandincall centersbysoftwaredevelopersandendusers
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
20
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Desktop Patch ManagementTodayrsquostraditionalpatchmanagementprocessesandsolutionsposemanychallengesAlargeproportionofadesktopadministratorrsquostimeisspenttestinganddistributingpatchesandtroubleshootingpatchdistributionissues
Current Challenges for Desktop Patch ManagementBothoperatingsystemsandapplicationsneedtobepatchedtokeepupwithsecurityenhancementsbugfixesandmoreThebasicprocessworkflowthatmostorganizationsfolloworattempttofollowwhentheyimplementpatchmanagementisthefollowing
ManagePatches
Prioritize
Plan
Remediate
TestReport
Assure
Audit
Assess
Figure 5ManagingthePatchMaintenanceStages
ThisrepeatingprocessofAssessPrioritizePlanRemediateTestReportAssureandAuditcanbecomplexandsubjecttomanychallengeswhichreducestheeffectivenessofthepatchmanagementprocessThenumberofvulnerabilitiesthathackersexploiteachyearincreasesataratethatistoofastforITadministratorstoremedyAsthenumberofnecessarypatchesincreasesthetimeneededtopatchalldesktopsystemsinanorganizationexpandsandbythetimeonepatchorsetofpatchesisrolledoutothervulnerabilitiesareexposedwhichalsoneedtobepatched
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
21
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
ThedistributednatureofdesktopandlaptopcomputershasmadecentrallymanagedsoftwaredistributionmechanismsanimportantpartoftheITinfrastructureinmanyorganizationsUsuallythesesolutionsarehighlydistributedinnatureandcomplextomanageandmaintainTheyalsodonotguaranteesuccessfuldistributionbecausetheyrelyonclient-sideagentswhichmustberunningandonthenetworktoreceiveanyupdatesThemoredistributedthedesktopenvironmentthemorecomplexpatchmanagementisandthelowerthefirst-passsuccessratioIfyouneedtodeliverpatchesandservicepackstodesktopsatremotebranchesorregionalofficeswherenetworkconnectivityislimitedyoucanencounterconnectivityissuesanditwilltakemuchlongertodeploytheupdatesSomeusersystemsneverreceivepatchesbecauseofinfrequentconnectiontothenetwork
AnotherkeychallengeintheconventionalpatchmanagementprocessisvalidatingpatchestoassurethatapplyingapatchwillnothaveanegativeimpactonanenduserrsquosPCorotherapplicationsThisprocessistime-consumingandsubjecttofailureAfterPCsaredeployedtouserstheyaresubjecttosignificantconfigurationdriftThisconfigurationdriftcanbeattributedtouser-initiatedhardwarereplacementshardwareupgradesorapplicationinstallationsthatvaryfromthecorecorporateimageThuscertifyingapatchagainstyourorganizationrsquosbaseimagedoesnotensurethatitworksonallusersrsquocomputersApatchorservicepackyoudistributemaycauseproblemsonsomecomputersandnotonothersItisthenverydifficulttoreverttothelastknowncleanstateoftheuserrsquosdesktopandtobackoutthechanges
WithallofthesecomplexitiesitcantakeaverylongtimetopatchallofthecomputersinyourorganizationThedelaysmakeitdifficulttomaintainadequateenterprisesecurityandthecostofremediatingthegapsinsecurityissignificantThetraditionalpatchmanagementprocessinvolveshighITlaborcostsandnotableuserdowntimeandinconvenience
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
22
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Virtualization Impact on Desktop Patch ManagementImplementingavirtualdesktopsolutiondoesnoteliminatetheneedforsolidprocessesandorganizationalresourcestomanagepatchingandothersecurityissuesHoweveryoucanmakethepatchingprocessmoreefficientbyusingthetoolsthataViewsolutionprovidesInatypicalViewenvironmentupdatesyouapplytoasingleparentvirtualmachineinstanceautomaticallyaffectmultipleend-userdesktopsAsaresultyouspendlesstimepatchingandcanupdatemoreend-userdesktopsonthefirstpass
ViewComposeroffersenhancedimagemanagementinaViewenvironmentAsshowninFigure6theViewComposertechnologyenablesyoutocreateacatalogofdesktoptypestomeettheneedsofparticularcategoriesofusersYoucreateaparentvirtualmachineimageforeachdesktoptypeandViewComposerprovisionsadesktoptoeachenduserbycreatingalinkedclonebasedontheappropriateparentimage
VM
VM
VM
VM
ParentImage 1
LinkedClones
VM
VM
VM
VM
ParentImage 3
VMware View Composer
VMware View Composer
VMware View Composer
LinkedClones
VM
VM
VM
VM
ParentImage 2
LinkedClones
OS
APP
DATA
Figure 6End-UserLinked-CloneDesktopsBasedonParentImages
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
23
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Viewcreatestheoperatingsystemdisksfortheseend-userdesktopsaslinkedclonesoftheparentvirtualmachineInitiallythedesktopsreaddatafromtheparentdiskWhenadesktopwritesdataViewsavesitinstorageonapersistentdiskthatisuniquetothatdesktopFuturereadscomefromthedesktoprsquospersistentdiskorfromtherebuiltdesktopimageasappropriate
ViewComposergivesyoumanagementfunctionsfortheselinked-clonedesktopsincludingRefreshRecomposeandRebalance
bullRefresh TheRefreshoperationallowsyoutorevertalinkedclonedesktoptoitsoriginaldeploymentstate
bullRecomposeTheRecomposefunctionallowsyoutomigrateanenduserfromonedesktoptoanothermaintainingtheuserrsquospersistentdiskandmakingtheuserdataavailabletotheuserfromthenewdesktop
bullRebalanceTheRebalancefeatureisawaytomovevirtualdesktopsfromonestoragearrayLUNtoanotherinordertobalancethediskusageload
FormoreinformationonRefreshRecomposeandRebalanceseetheVMware View Administration guide
YoucanusetheRecomposefunctiontostreamlinepatchingandmaketheprocessmoreefficientRatherthanmanagingapatchingprocessforeachindividualdesktopyoucanpatchtheparentdesktopandusetheRecomposefunctiontodistributethatpatchautomaticallytoendusersrsquodesktops
YoumanagealloftheseparentimagesdirectlyBecauseparentimagesareinthedatacenteryouavoidtheproblemsthatthetraditionalpatchingprocessencounterssuchasnetworklatencyandbandwidthissuesandissueswithdesktopsandlaptopsbeingonthenetworkatthetimeoftheremediationThecentralizednatureofthevirtualdesktopsensuresthattheseparentimagesarealwaysatthelatestpatchlevel
YoucanleverageyourexistinginvestmentinautomateddistributiontechnologiestopatchthemasterimagesinaViewimplementationThiswayyourcurrentstandardizedoperationsarenotaffectedAnotherapproachyoucantakeistousevCenterUpdateManagerasthepatchmechanismfortheparentimagesUsingUpdateManageryoucancreatedifferentpatchbaselinesforeachcategoryofdesktopThisapproachallowsyoutoassigntheappropriatelevelofpatchingprioritytocategoriesofdesktopsbasedonhowcriticalthedesktopsaretoyourbusinessratherthanwiththetraditionalbroadcastapproach
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
Video Blue Cross Blue Shield of Kansas City MissouriThisvideohighlightssomeofthebenefitsofaVMwareViewsolutionthepowerspaceandcostsavingsdisasterrecoveryandViewClientsonmobiledevicessuch asiPads
24
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
AfteryouupdatetheparentimagesandvalidatethepatchesoneadministratorcanrunascheduledRecomposeoperationforalloftheindividualdesktopinstancesyouhavedeployedYoucanschedulethisRecomposeoperationoutsidebusinesshourstominimizeanyimpactonendusersrsquoproductivityBecausethedesktopsallresideinthedatacenteryouavoidtheproblemofsystemsremainingunpatchedbecauseparticulardesktopsarepoweredoffornotonthenetworkAlsobecauseyouhavearollbackpointfortheparentimagesifyoudiscoveracompatibilityissueafterdeployingthenewdesktopinstancesyoucantriggerarevertRecomposeoperationondemandtoreturnuserstotheirlastknowngooddesktop
YoucanscheduleRecomposeoperationsorexecutethemonaccessforcingusersoffoftheirdesktopsintheeventthatyouneedtoapplyacriticalpatchimmediately
Customersinthe IDCstudystatedthatthelocked-downimageofWindowsonthedesktopmadepatchingmucheasier
Time Saved in Patch Management with VMware View
TraditionalPhysicalPCImplementation
TimeSavedperUserperYearwithVMwareView
PercentReductionin LaborCosts
77 hours 50 hours 65 Calculatedfrom IDCfiguresFromIDCfigures
Inadditionwehavealreadymentionedtheease of updating applications with VMware ThinAppEitherwithcopiesoftheThinApppackagesontheViewbaseimagesorwithdesktopshortcutstovirtualizedapplicationsstoredontheThinAppRepositoryThinAppprovidesameansofupdatingapplicationsautomaticallywithoutinterruptiontoapplicationuseEitherwayupdatedversionsofapplicationsarecentralizedandyoucanenforceusermigrationtotheupdatedversions
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
25
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Desktop Data SecurityAsfrequentnewsreportsattestlostlaptopcomputersandcompromiseddesktopPCscanendangersensitivecorporateorpersonaldataalltooeasilyWiththeever-increasingmobilityofdesktopenvironmentsandahigherpercentageofusersworkingonlaptopsdatasecurityattheendpointisbecominganincreasingconcernBothunauthorizedaccesstodatainthedatacenteranddatalossthroughtheftorlossofthedesktopdevicemustbeprevented
Current Challenges with Desktop Data SecurityTopreventunauthorizedaccesstodatacenterdatathroughlaptopssomeorganizationsimplementdisk-basedencryptionsolutionsthatcanbecostlyanddifficulttoscale
AlsowithanincreasinglymobileandremoteworkforcelaptopsandotherdevicesareeasilylostorstolenEmployeesmayalsocopydatatoUSBflashdrivesandremovedatafromthecompanysiteUSBflashdrivescanalsointroduceviruseswhichcancorruptdata
Ifasecuritybreachorleakoccursinanorganizationtheproductivitylostandthecosttofixthebreacharesignificant
Virtualization Impact on Desktop Data SecurityTheimmediateimprovementthatavirtualdesktopsolutionoffersfordatasecurityisthatyoustorealldatainvirtualmachinesthatarehostedinyourcorporatedatacenterYouprotectaccesstothisdatabydatacenter-levelsecuritymechanismssuchasfirewallsDMZswebproxiesandVPNsWhenusershavethinclientsattheirdeskstheynolongerstoredatalocallyITcanmeetexpectationsaboutsecurityandcompliancewithregulations
AnotherbenefitofreplacingthedevicesatusersrsquodeskswiththinclientsistheabilitytobeveryselectivewiththetypesofUSBdevicesthatyouallowtoconnecttothesecurevirtualdesktopenvironmentYougaintheabilitytopreventusersfromconnectingUSBflashdrivesiPodsiPhonesorotherUSB-basedpersonaldevicestotheirdesktopstherebyreducingtheopportunityfordataleaksByrestrictinguseofUSBdevicesyoucanalsomitigateconcernsabouttheintroductionofmalicioussoftware
ForuserswhoarenotalwaysconnectedtothecorporatenetworkVMwareViewincludesafeaturecalledViewwithLocalModeLocalModeallowsenduserstocheckouttheirdesktopsmdashincludingapplicationsanddatamdashfromthedatacentertotheirlocaldevicesThisinstanceofauserrsquosdesktopisencryptedIftheuserlosesthelaptopcomputerorthelaptopisstolenthedataonthemissingdeviceisencryptedandhasaremote-erasesettingthatdisablesitifitdoesnotcommunicatetothecorporatenetworkwithinaspecifiedamountoftime
YoualsohavetheoptionofincludingVMwarevShieldEndpointinyourViewdeploymenttomanageantivirusscanningThevShieldEndpointproducthandlesantivirusscanningofViewdesktopsfromacentralizedvirtualapplianceSeetheVMwarewebsiteformoreinformation about vShield Endpoint
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
26
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
CustomersintheIDC study stated that the cost savings in security were largely due to the abilitytopushpatchesontodesktopimageswithoutwaitingforindividualmachinestobeavailableThebenefitsofvShieldEndpointwerenotyetavailableatthetimeoftheIDCstudy
Time Saved in Security Administration with VMware View
TraditionalPhysicalPCImplementation
TimeSavedperUserperYearwithVMwareView
PercentReductionin LaborCosts
80 hours 24 hours 30 Calculatedfrom IDCfiguresFromIDCfigures
ldquoSecurityisveryimportantBeinginhealthcarewewanttomakesurethatwehaveno information whatsoever residing on the local machineWithVMwareourSecurityDepartmentgetsto manage security in the waytheyneedtoandatthesametimeourpoliciesarekepthellipinplaceandalsoourresponsibilitieswithHIPAA[HealthInsurancePortabilityandAccountabilityAct]andthe federal regulations are completely in compliance as wellrdquo
mdashGregWolverton ChiefInformationOfficer ARcarehealthcareArkansas
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
27
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Desktop Disaster Recovery and Data BackupDisasterrecoveryplansforend-userdevicescanbehighlycostlysosomeorganizationsfocusonserverdisasterrecoveryplansandneglectrecoveryplansfordesktopsEndusersmustoftenimplementtheirowndesktopandlaptopbackupsolutionsiftheywanttoprotectagainstaseverefailureordatacorruptionAndfewusersarediligentabouttheirbackups
Current Challenges for Desktop Disaster Recovery and Data BackupIfanorganizationishitbyadisasterthatcausesitsserverstofailovertoadisasterrecoverylocationendusersneedaccesstotheapplicationsrunningonthoseserversInadditionusersneedtoconnecttocentralizeddatastoredattherecoverylocationAdisasterrecoveryplanmustconnectenduserstotherecoveryinfrastructuresothattheycancontinuebeingproductive
AnotherdisasterscenarioisthefailureortheftofanenduserrsquosphysicaldesktopInanenvironmentthatreliesonhardware-dependentend-userdesktopsthecostandcomplexityofrecoverycanbeprohibitivelyexpensiveandsubjecttolimitedsuccessDesktopbackupstrategiesprovideonemethodofdesktoprecoverybutfewbackupplansarefullyimplementedoracceptedThegoalistobeabletorecoverauserrsquoscriticaldocumentsfilesapplicationsandpersonalsettingsMostorganizationsthatattemptthisapproachhavetoinvestinagent-basedbackupsolutionsthattheyinstalloneverydesktopandlaptop
OneofthebiggerchallengesofthisapproachistheimpactthebackupprocesshasonendusersIfawindowpopsupinthemiddleoftheworkdayandtheagentstartstobackupfilesusersareannoyedandtheircomputerscanslowtoacrawlAsaresultusersmaycanceltheprocessesandquitthebackupagentwindowInsomecasesifusershaveadministrativeaccesstotheirPCsandaresavvyenoughtheycandisablethebackupagentsontheirPCsIftheylosetheirlaptopsortheirdesktopharddrivesfailtheyhavenobackupsfromwhichtorestore
SomeorganizationsimplementagentlessstrategiesinwhichtheymapdesktopcomputerstocentrallylocatedfilesharesandcriticalfilesareredirectedusingActiveDirectorygrouppolicyobjectsThisapproachissomewhatmoresuccessfulbutdependingonthenetworktopologyanddistributionofusersitcanputastrainonthenetworkinfrastructureandisalsosomewhatdependentonendusersrsquoknowingwheretosavetheirfiles
Virtualization Impact on Desktop Disaster Recovery and Data BackupImplementingaVMwareViewdesktopstrategycanhelpyoutoachieveefficienciesindisasterrecoveryTheseefficienciesareevidentbothinrecoveryofdesktopconnectionstoanalternatedatacenterlocationaswellasrecoveryofdesktopimages
ManagementofViewvirtualdesktopsbyVMwarevSphereandvCenteriskeyOnearchitecturalcharacteristicofaViewimplementationisthatallthedatafilesandthevirtualmachinesthatprovidetheend-userdesktopsresideinadatacenteronsharedstorageInmanyinstancestheViewdesktopscanandshouldresideonthesamestoragearraysyouusetostoreyourservervirtualmachines
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
28
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
AsaresultyoucanusearrayreplicationtechnologiestoeasilyreplicateboththedesktopandtheservervirtualmachinestoyourdisasterrecoverysiteYoucanusethisapproachinconjunctionwithasolutionsuchasVMwareSiteRecoveryManagertofullyautomatetherecoveryofthedesktopvirtualmachinesBecauseyoucansetupalloftheViewinfrastructureserversasvirtualmachinesyoucanalsoreplicatethemtothedisasterrecoverysite
WithallofthecomponentsofyourViewinfrastructureavailableatyourdisasterrecoverysiteyoucangetyourorganizationbacktoworkmuchmoreeasilyafteradisasterYourenduserscanaccesstheirdesktopsfromhomeviaacorporateVPNordependingonyourconfigurationjustanInternetconnectionSimilarlyifapandemicrequiresyourorganizationtotellworkerstostayathometheycanconnecttotheirdesktopsandaccessthecorporateresourcestheyneedtodotheirjobswithouthavingtocomeintotheoffice
ThetimeandproductivitysavingsintheseareasaresignificantwithaVMwareViewsolutionIDC has not yet calculated the time saved fordisasterrecoveryanddatabackupinaViewimplementation
ldquoItrsquosnotjusttheinitialcostofhardwareitrsquosalsothatthefailureofthathardwaretakesquiteabitoftimetotroubleshootandfixmdashnottomentionthepossibilityoflosingdatasayifsomebodydropsalaptopWithVMwareViewwecanreducehardwaredependencyandstoreallthatdatainaprotecteddatacenterThatrsquosgoodfortheuserandgoodforthecompanysinceitwillmeanwewonrsquothavesensitivedatawanderingaroundondesktopsandlaptopsandUSBkeysAndbecauseavirtualdesktopisanapplianceifadevicefailswecanswapitoutandgettheuserbackupandrunningveryquicklyWecaneventieitinwith[VMwarevSphere]SiteRecoveryManagertoenablemoredynamicrecoverysoifweloseacallcenterinonelocationitsdataisprotectedandwecanstartupagaininanotherrdquo
mdashTomVanHarnSystemsSupportAdvisorAmwayregardingthesecurityanddisasterrecoverybenefitsofmovingfromphysicaldesktopstoVMwareViewvirtualdesktops
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
29
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Desktop Help Desk and SupportAsaresultofimplementingaVMwareView-baseddesktopstrategyyoucanexpecttoachievehigherlevelsofserviceforyourendusersandincreasetheperceivedlevelofserviceYoushouldalsobeabletotakeadvantageofthecentralizednatureofthearchitecturetoreducethemeantimetoresolutionofenduserhelpdeskissues
Current Challenges for Desktop Help Desk and SupportDesktopadministrationteamsstruggleconstantlytomeetestablishedservicelevelagreementsfordesktopendusersHelpdesksthatsupportdesktopusersfocusonminimizingthemeantimetoresolution(MTTR)whenauserrsquosdesktopfailsAlowerMTTRreducestheamountoftimethatendusersarenotbeingproductive
EndusersusuallypresentITwithaproblembutnotacauseCommonuserissuesincludeobsoletehardwarefaultyhardwareapplicationfailureslackofnetworkconnectivityandvirusesandmalwareOnlybycommunicatingwiththeenduseranddiscoveringthecausecanthedesktopadministratorsolvetheproblemMorecomplexproblemsmustbeescalatedtomoreexperienceddesktopadministratorswhichaddstothecostanddelay
ThedistributednatureofadesktopenvironmentaddsalevelofcomplexitytodesktopadministrationEndusersmaytelecommuteorworkinremoteofficesorbuildingswhichcanmakedesktoptroubleshootingmoredifficultandmorecostlySometimesdesktopadministratorsmusttraveltootherbuildingsorsites
Virtualization Impact on Desktop Help Desk and SupportBycentralizingthedesktopsinthedatacenterwithVMwareViewyoubringthedesktopsclosertothedesktopadministratorsThiseliminatesthechallengesofworkingwithdesktopsinbranchorremoteofficesInaViewenvironmentadministratorshavedirectaccesstoendusersrsquodesktopsviavCentersotheycanseewhatishappeningwithoutusingaremotemanagementtool
Searchingforacausetotheproblemcanbelimitedintimeifdiscoverytakesmorethanfiveminutesdesktopadministratorscansimplyprovisionanewdesktopfortheenduseranddeliveritoverthenetwork
ldquoOur department has lost 20percentofitsfundingandstaffinthepastyearByusingVMwareViewandHPMobileThinClientswersquovefoundamorecost-effectiveand efficient way to deliver computing resources to our studentsWersquorecontainingouroperatingcostswhilesupporting40percentmoremachinesThedesktopsrequirelesssupporttheteachers get a more reliable platformandthestudentsget a better educational experienceEverybodywinsrdquo
mdashJeremyWoods TechnologyPlanningCoordinatorOntario-MontclairSchoolDistrictOntarioCalifornia
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
30
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
ForarchitecturesthatincludethereplacementofendusersrsquoPCswiththinclientsorzeroclientssupportfortheseend-userdevicesisverysimpleInmanyinstancesendusersthemselvescaninstallandsetuptheirthinclientswithoutatechnicalsupportengineeronsiteIfahardwareproblemoccurstheendusercantrytofixtheproblembysimplyresettingthedeviceIfaresetdoesnotresolvetheissuethesupporttechniciancandeliverareplacementthinclientandtheuserisproductiveagainTypicalthinclientdeviceshaveafractionofthemovingpartsthatatraditionalPCorlaptophasThereforethemeantimebetweenfailures(MTBF)forthesedevicesisveryhighInthelongrunthesimplicityofthesedevicesleadstofewersupportcallsrelatedtohardwarefailure
Time Saved in Desktop Help Desk and Support with VMware View
TraditionalPhysicalPCImplementation
TimeSavedperUserperYearwithVMwareView
PercentReductionin LaborCosts
375 hours 217 hours 58 Calculatedfrom IDC figuresFromIDC figures
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
31
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
SummaryThetimesavedinthemanagementofuserdesktopsissignificantwithaVMwareViewvirtualdesktopimplementationTimesavedindesktopmanagementmeansthatyourITstaffcandevotethemselvestootherprojectsonyourIThorizon
AVMwareViewvirtualdesktopsolutionresolvesmanyoftheeconomicandusersatisfactionissuesofadesktopenvironmentAViewdeploymentsavesanaverageof7hoursoflaborperuserdesktopperyearoutof122hourslaborperuseronaphysicaldesktopperyearThisisa57decreaseinlaborcostswithaVMwareViewimplementationMultiplythe7hoursbyyournumberofusersandthetimeavailableforotherprojectsisaconvincingargumentforvirtualdesktops
Time Saved in Desktop Management with VMware View Virtual Desktops
Desktop Management Task Hours Saved per User per Year Percentage of Time Saved per User per Year
Desktophardwareandsoftwaredeployment 51 65
Useradministration 89 68
Applicationmanagement 141 54
Image management 126 59
Userprofilemanagement NotcalculatedbyIDC NotcalculatedbyIDC
Desktoppatchmanagement 50 65
Desktopdatasecurity 24 30
Desktopdisasterrecoveryanddatabackup NotcalculatedbyIDC NotcalculatedbyIDC
Desktophelpdeskandsupport 217 58
TOTAL time saved per user per year 698 hours 57Note ThistotalisaveryconservativeestimateoftimesavedwithVMwareViewItdoesnotincludethetimesavedwithViewPersonaManagementorvShieldEndpointantivirusprotection
IDChasnotyetstudiedthetimesavedwithViewPersonaManagementIDChasnotyetstudiedthetimebenefitsofvShieldEndpointforantivirusprotection
Inadditiontothelabor-savingbenefitsofdesktopvirtualizationViewdesktopvirtualizationsolutionisthefirststepinthejourneytothecloudByplacinguserdesktopsinthecloudalongwithThinAppvirtualizedapplicationsyouarepoisedtofillintheotherVMwaresolutionsforthepost-PCera
32
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Additional ResourcesQuantifying the Business Value of VMware ViewIDCwhitepaperMay2011
Desktop Total Cost of Ownership 2011 UpdateGartnerresearchnoteFebruary2011
10 Reasons to Modernize the DesktopCIOCustomSolutionsGroupwhitepaper
The Total Economic Impact of VMware ThinAppForresterResearchstudySeptember2010
VMware View documentation
View Technical Resources Decide Design Deploy
33
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
VMware Inc 3401 Hillview Avenue Palo Alto CA 94304 USA Tel 877-486-9273 Fax 650-427-5001 wwwvmwarecomCopyright copy 2012 VMware Inc All rights reserved This product is protected by US and international copyright and intellectual property laws VMware products are covered by one or more patents listed athttpwwwvmwarecomgopatents VMware is a registered trademark or trademark of VMware Inc in the United States andor other jurisdictions All other marks and names mentioned herein may be trademarks of their respective companies Item No VMW-IG-BUSINESSCASE-USLET-20120302-WEB
About the Authors and ContributorsTinadeBenedictiswrotethecurrentversionofthispaperTinaisatechnicalmarketingmanagerintheEndUserComputinggroupatVMwareShewritespapersonVMwareViewThinAppandotherenterprisedesktopproducts
SpecialthankstoRidwanHuqandBrianGammageforcontributionstothisversionofthepaper
TheauthorsoftheoriginalversionofthiswhitepaperwereJosephHorseyandAnjanSrinivasJosephHorseyiscurrentlyamanager ofsystemsengineeringforVMwareandhasvastexperiencearchitectingandsellingdesktopandservermanagementsolutions AnjanSrinivaswasformerlyagroupproductmarketingmanagerfordesktopproductsatVMware
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14
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Virtualization Impact on Image and Application ManagementWhenyouimplementaremotedesktopstrategybasedonVMwareViewyoucandecouplethevariouslayersthatmakeupadesktopimageandmanageeachofthesedesktoplayersindependentlyThisallowsyoutousemoreefficientmanagementprocessesandminimizestheimpactachangeatonelayerhasontheotherlayersandultimatelyonendusers
Thelayersofavirtualdesktopare
bullOperatingsystem
bullApplications
bullUserdataanduserpersona
To manage the operating system layer of the desktop imageVMwareViewprovidesthechoicebetweennonpersistentandpersistentdesktopsViewComposerisanoptiontomanagelinked-clonedesktops
To manage applicationsthebestchoiceistovirtualizeasmanyapplicationsaspossiblewithVMwareThinAppandtoplacethosevirtualapplicationpackagesontheVMwareViewbaseimages
To manage the user data and user personayoucanuseViewPersonaManagement
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
ldquoRightnowwersquovegotover1700desktopsandlaptopsout around the college with differentimagesonthemWithVMwareViewwecanhaveonelsquogoldenimagersquoinstead of having to manage 30to40differentimagesmdashandthatmakesturnaroundtime for updates on drivers andsoftwaremuchquickerrdquo
mdashDaveHunterAssociateDirector ITServicesRedDeerCollege RedDeerAlbertaCanada
15
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Application Virtualization with ThinAppTofurthersimplifydesktopmanagementyoucanvirtualizetheapplicationlayerwithVMwareThinAppThinAppvirtualapplicationpackagesseparatetheapplicationfromtheoperatingsystemlayerbyencapsulatingavirtualoperatingsystemwithintheThinApppackageAThinApppackageisnotinstalledintheoperatingsystembutinsteadplacedonthedesktopasanisolatedexecutableAsaresultThinAppapplicationpackagesdonotconflictwitheachotherinwaysthatnativeapplicationscan
AJuly 2010 Forrester Research report on the economic impact of ThinApp application virtualizationpresentsacasestudyofaThinAppimplementationwitharisk-adjustedpaybackperiodofoneyearandareturnoninvestmentof185overfouryearsThecustomerinthecasestudycitedthefollowingeconomicbenefits
bullFasterapplicationpackaging
bullDecreasedoreliminatedregressiontesting
bullFasterapplicationandupdatedeployment
bullReductioninoreliminationofleveloneandleveltwohelpdeskcalls
bullIncreaseduserproductivity
YoucantakeoneoftwoapproachestodistributingThinAppexecutablestousers
bullStreaming executionmodewheretheuserlaunchestheThinAppvirtualizedapplicationfromadesktopshortcutBlocksofapplicationdataarestreamedfromacentralfileshareintomemoryonthedesktopforlocalexecutionThereisnodiskfootprintonthedesktopforthevirtualizedapplication
bullDeployedexecutionmodewheretheuserrunstheThinAppvirtualizedapplicationfromacopyoftheThinAppexecutableplacedonthedesktop
Youchoosestreamingordeployedexecutionmodebasedontheneedsofyourusersandthespeedandlatencyoftheusersrsquonetworkconnections
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
ldquoOnce an application has beenvirtualizedwithVMwareThinAppitrsquosveryverypredictableWeknowwecanbeconfidentthatwewillnothavetogobacklaterandfixthingsrdquo
mdashDewandNeely Tier3SupportManager IndianaOfficeofTechnologyIndianastategovernmentIndianapolisIndiana Indiana Office of Technology Drives Cost-Effective Application Management with VMware ThinApp
16
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
InaViewenvironmentyoucreateacentralfileshareorThinAppRepositorytostoreyourThinAppvirtualizedapplicationsFigure3showstheThinAppRepositoryconnectedtoViewComposerYoucancopyThinApppackagesfromtherepositorytotheparentimagesothateachlinkedclonehasthevirtualizedapplicationsonthedesktoporeachlinkedclonecanhavedesktopshortcutstoruntheapplicationsinstreamingmodefromtherepository
VM
VM
VM
VM
LinkedClones
VM
VM
VM
VM
LinkedClones
VM
VM
VM
VM
LinkedClones
OS
DATA
ThinApp Virtual
App
Shortcut to
ThinApp Virtual App
ThinApp VirtualizedApplication Repository
ParentImage 1
ParentImage 3
ParentImage 2
VMware View Composer
VMware View Composer
VMware View Composer
Figure 4ViewComposerAddsThinAppPackagestoDesktops
TheidealinaVMwareViewimplementationistohaveasmanyofyourapplicationsaspossiblevirtualizedwithThinAppYoucaneasilymixldquonativerdquoWindowsapplicationswithThinAppvirtualizedapplicationsontheViewdesktopFortunatelyThinAppapplicationscanbemanagedthroughthesametoolsandprocessesasyournativeWindowsapplicationsandyoucantakeadvantageoftheefficiencyofyourcurrentapplicationmanagementsystem
ByvirtualizingapplicationsyoualsogainadynamicmechanismtorolloutneworpatchedversionsofanapplicationForstreamedapplicationsyousubstitutetheupdatedpackagefortheoriginalontheThinAppRepositoryForapplicationsresidingontheparentimagesyoucanusetheThinAppAppSyncfeatureandplaceanupdatedapplicationonanupdateserverinthedatacenterandusersautomaticallydownloadthenewversionoftheapplication
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
17
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
VMwareThinAppisespeciallysuitedtomigratingapplicationstoanewversionoftheWindowsoperatingsystemsuchasWindows7orlaterYourVMwareViewWindows7desktopscanincludeThinApppackagesoflegacyapplicationsIfanapplicationissupportedonthelaterversionoftheoperatingsystemyoucanvirtualizethelegacyapplicationandrunitonaWindows7desktopInadditionwithThinAppyoucanvirtualizeInternetExplorer6alongwithalegacyapplicationthatrunsonlyonIE6andrunthatvirtualizedapplicationonWindows7ThenativelyinstalledInternetExplorerbrowserrunsalongsidethevirtualizedIE6browseronaWindows7desktop
Customersinthe IDCstudysaidthatthecentralizedpackagingtestingprovisioningandupdatingofapplicationsinaVMwareViewimplementationwasthereasonforthecostsavingsinapplicationsupportThesebenefitsaremagnifiedwhendesktopapplicationsarevirtualizedwithThinApp
Time Saved in Managing Applications on the Desktop with VMware View
TraditionalPhysicalPCImplementation
TimeSavedperUserperYearwithVMwareView
PercentReductionin LaborCosts
262 hours 141 hours 54 Calculatedfrom IDCfiguresFromIDC figures
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
ldquoVMwareThinApphashelpeduskeepourlegacyapplications functioning and move forward with new technologiesevenwhenwe are faced by budget constraintsrdquo
mdashPaulBaltzell DeputyCIODeliveryServicesIndianaOfficeofTechnologyIndianastategovernmentIndianapolisIndiana
18
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Rolling Out New Base Images of Operating Systems and ApplicationsVMwareViewprovidestheoptionsofnonpersistent(stateless)andpersistent(stateful)desktopsaswellasViewComposertomanagelinkedclonesTheViewimagemanagementsystemprovidesoptionstomeetyourorganizationrsquosneeds
IfyouaremigratingtoanewoperatingsystemversionsuchasWindows7orlateryoucanuseViewComposerandtheRecomposefunctionforamuchsimplertransitionYoucanbuildthenewdesktopimagetoincludevirtualizedapplicationstoseparatetheapplicationsfromtheoperatingsystem
VMwareViewdesktopsbasedonmasterimagesstoredinthedatacentercanbeeasilydistributedtoremoteorbranchofficeswithouttheneedfordesktopadministratorstotravel
View customers in the IDCstudysaidthatthereductioninthenumberofimagesplusthefastertimetochangeeachimagewereinstrumentalinreducingtheoperationalcostsofimaginginaViewenvironmentForexampleoneViewenterpriseuserintheIDCstudyfoundthatadesktopreimagetook5minuteswithViewbut120minuteswiththetraditionalimagingapproach
Time Saved in Desktop Imaging with VMware View
TraditionalPhysicalPCImplementation
TimeSavedperUserPerYearwithVMwareView
PercentReductionin LaborCosts
213 hours 126 hours 59 CalculatedfromIDCfiguresFromIDCfigures
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
ldquoWithVMwarethereisalot of cost savings that peopleoverlookOneofthebiggest things that I can sayaboutVMwareanditrsquosjustflabbergastingisthatitusedtotaketwotechniciansthree to four days to set up alabof40thickmachinesandnowittakesonetechnicianthreehoursSoftwareupgradesornewinstallations can be pushed outintwohoursasopposedto eight hours for a lab of 100machinesrdquo
mdashGeorgesKhairallah NetworkSpecialist ChinoValleyUnifiedSchoolDistrictChinoCalifornia
19
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
User Data and User Persona in a View EnvironmentVMwareprovidesuserdataandpersonamanagementwithViewPersonaManagementWithPersonaManagementyoucanstorepersistentuserprofileinformationanduserdatainaseparatelocationfromthedesktopimageandoptimizeperformancebytakingadvantageoftheaccessandupdatealgorithmsofViewPersonaManagement
PersonaManagementdownloadsuserprofileinformationonanas-neededbasisthusavoidingloginbottlenecksInadditionupdatestouserdataandtheuserpersonaareuploadedonanintermittentbasistothepersonarepositorywhichavoidsalogoutbottleneckFormoreinformationonimplementingViewPersonaManagementseetheVMware View Persona Management Deployment Guide
ViewPersonaManagementwasnotinplacewhen IDCdidtheirstudysowehavenofiguresyetforthesavingsinlabortimewithViewPersonaManagement
Video ADP Dealer Services IllinoisADPDealerServicesadivisionof ADP(AutomaticDataProcessing)offershumanresourcepayrolltax andbenefitsadministrationtoautomobiledealershipsInthisvideo BillNaughtonChiefInformationOfficerandShaneMartinezDirectorofGlobalInfrastructurediscusstheirVMwareViewimplementationViewdesktopsareusedinremotelocationsonmobiledevicesandincall centersbysoftwaredevelopersandendusers
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
20
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Desktop Patch ManagementTodayrsquostraditionalpatchmanagementprocessesandsolutionsposemanychallengesAlargeproportionofadesktopadministratorrsquostimeisspenttestinganddistributingpatchesandtroubleshootingpatchdistributionissues
Current Challenges for Desktop Patch ManagementBothoperatingsystemsandapplicationsneedtobepatchedtokeepupwithsecurityenhancementsbugfixesandmoreThebasicprocessworkflowthatmostorganizationsfolloworattempttofollowwhentheyimplementpatchmanagementisthefollowing
ManagePatches
Prioritize
Plan
Remediate
TestReport
Assure
Audit
Assess
Figure 5ManagingthePatchMaintenanceStages
ThisrepeatingprocessofAssessPrioritizePlanRemediateTestReportAssureandAuditcanbecomplexandsubjecttomanychallengeswhichreducestheeffectivenessofthepatchmanagementprocessThenumberofvulnerabilitiesthathackersexploiteachyearincreasesataratethatistoofastforITadministratorstoremedyAsthenumberofnecessarypatchesincreasesthetimeneededtopatchalldesktopsystemsinanorganizationexpandsandbythetimeonepatchorsetofpatchesisrolledoutothervulnerabilitiesareexposedwhichalsoneedtobepatched
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
21
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
ThedistributednatureofdesktopandlaptopcomputershasmadecentrallymanagedsoftwaredistributionmechanismsanimportantpartoftheITinfrastructureinmanyorganizationsUsuallythesesolutionsarehighlydistributedinnatureandcomplextomanageandmaintainTheyalsodonotguaranteesuccessfuldistributionbecausetheyrelyonclient-sideagentswhichmustberunningandonthenetworktoreceiveanyupdatesThemoredistributedthedesktopenvironmentthemorecomplexpatchmanagementisandthelowerthefirst-passsuccessratioIfyouneedtodeliverpatchesandservicepackstodesktopsatremotebranchesorregionalofficeswherenetworkconnectivityislimitedyoucanencounterconnectivityissuesanditwilltakemuchlongertodeploytheupdatesSomeusersystemsneverreceivepatchesbecauseofinfrequentconnectiontothenetwork
AnotherkeychallengeintheconventionalpatchmanagementprocessisvalidatingpatchestoassurethatapplyingapatchwillnothaveanegativeimpactonanenduserrsquosPCorotherapplicationsThisprocessistime-consumingandsubjecttofailureAfterPCsaredeployedtouserstheyaresubjecttosignificantconfigurationdriftThisconfigurationdriftcanbeattributedtouser-initiatedhardwarereplacementshardwareupgradesorapplicationinstallationsthatvaryfromthecorecorporateimageThuscertifyingapatchagainstyourorganizationrsquosbaseimagedoesnotensurethatitworksonallusersrsquocomputersApatchorservicepackyoudistributemaycauseproblemsonsomecomputersandnotonothersItisthenverydifficulttoreverttothelastknowncleanstateoftheuserrsquosdesktopandtobackoutthechanges
WithallofthesecomplexitiesitcantakeaverylongtimetopatchallofthecomputersinyourorganizationThedelaysmakeitdifficulttomaintainadequateenterprisesecurityandthecostofremediatingthegapsinsecurityissignificantThetraditionalpatchmanagementprocessinvolveshighITlaborcostsandnotableuserdowntimeandinconvenience
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
22
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Virtualization Impact on Desktop Patch ManagementImplementingavirtualdesktopsolutiondoesnoteliminatetheneedforsolidprocessesandorganizationalresourcestomanagepatchingandothersecurityissuesHoweveryoucanmakethepatchingprocessmoreefficientbyusingthetoolsthataViewsolutionprovidesInatypicalViewenvironmentupdatesyouapplytoasingleparentvirtualmachineinstanceautomaticallyaffectmultipleend-userdesktopsAsaresultyouspendlesstimepatchingandcanupdatemoreend-userdesktopsonthefirstpass
ViewComposeroffersenhancedimagemanagementinaViewenvironmentAsshowninFigure6theViewComposertechnologyenablesyoutocreateacatalogofdesktoptypestomeettheneedsofparticularcategoriesofusersYoucreateaparentvirtualmachineimageforeachdesktoptypeandViewComposerprovisionsadesktoptoeachenduserbycreatingalinkedclonebasedontheappropriateparentimage
VM
VM
VM
VM
ParentImage 1
LinkedClones
VM
VM
VM
VM
ParentImage 3
VMware View Composer
VMware View Composer
VMware View Composer
LinkedClones
VM
VM
VM
VM
ParentImage 2
LinkedClones
OS
APP
DATA
Figure 6End-UserLinked-CloneDesktopsBasedonParentImages
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
23
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Viewcreatestheoperatingsystemdisksfortheseend-userdesktopsaslinkedclonesoftheparentvirtualmachineInitiallythedesktopsreaddatafromtheparentdiskWhenadesktopwritesdataViewsavesitinstorageonapersistentdiskthatisuniquetothatdesktopFuturereadscomefromthedesktoprsquospersistentdiskorfromtherebuiltdesktopimageasappropriate
ViewComposergivesyoumanagementfunctionsfortheselinked-clonedesktopsincludingRefreshRecomposeandRebalance
bullRefresh TheRefreshoperationallowsyoutorevertalinkedclonedesktoptoitsoriginaldeploymentstate
bullRecomposeTheRecomposefunctionallowsyoutomigrateanenduserfromonedesktoptoanothermaintainingtheuserrsquospersistentdiskandmakingtheuserdataavailabletotheuserfromthenewdesktop
bullRebalanceTheRebalancefeatureisawaytomovevirtualdesktopsfromonestoragearrayLUNtoanotherinordertobalancethediskusageload
FormoreinformationonRefreshRecomposeandRebalanceseetheVMware View Administration guide
YoucanusetheRecomposefunctiontostreamlinepatchingandmaketheprocessmoreefficientRatherthanmanagingapatchingprocessforeachindividualdesktopyoucanpatchtheparentdesktopandusetheRecomposefunctiontodistributethatpatchautomaticallytoendusersrsquodesktops
YoumanagealloftheseparentimagesdirectlyBecauseparentimagesareinthedatacenteryouavoidtheproblemsthatthetraditionalpatchingprocessencounterssuchasnetworklatencyandbandwidthissuesandissueswithdesktopsandlaptopsbeingonthenetworkatthetimeoftheremediationThecentralizednatureofthevirtualdesktopsensuresthattheseparentimagesarealwaysatthelatestpatchlevel
YoucanleverageyourexistinginvestmentinautomateddistributiontechnologiestopatchthemasterimagesinaViewimplementationThiswayyourcurrentstandardizedoperationsarenotaffectedAnotherapproachyoucantakeistousevCenterUpdateManagerasthepatchmechanismfortheparentimagesUsingUpdateManageryoucancreatedifferentpatchbaselinesforeachcategoryofdesktopThisapproachallowsyoutoassigntheappropriatelevelofpatchingprioritytocategoriesofdesktopsbasedonhowcriticalthedesktopsaretoyourbusinessratherthanwiththetraditionalbroadcastapproach
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
Video Blue Cross Blue Shield of Kansas City MissouriThisvideohighlightssomeofthebenefitsofaVMwareViewsolutionthepowerspaceandcostsavingsdisasterrecoveryandViewClientsonmobiledevicessuch asiPads
24
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
AfteryouupdatetheparentimagesandvalidatethepatchesoneadministratorcanrunascheduledRecomposeoperationforalloftheindividualdesktopinstancesyouhavedeployedYoucanschedulethisRecomposeoperationoutsidebusinesshourstominimizeanyimpactonendusersrsquoproductivityBecausethedesktopsallresideinthedatacenteryouavoidtheproblemofsystemsremainingunpatchedbecauseparticulardesktopsarepoweredoffornotonthenetworkAlsobecauseyouhavearollbackpointfortheparentimagesifyoudiscoveracompatibilityissueafterdeployingthenewdesktopinstancesyoucantriggerarevertRecomposeoperationondemandtoreturnuserstotheirlastknowngooddesktop
YoucanscheduleRecomposeoperationsorexecutethemonaccessforcingusersoffoftheirdesktopsintheeventthatyouneedtoapplyacriticalpatchimmediately
Customersinthe IDCstudystatedthatthelocked-downimageofWindowsonthedesktopmadepatchingmucheasier
Time Saved in Patch Management with VMware View
TraditionalPhysicalPCImplementation
TimeSavedperUserperYearwithVMwareView
PercentReductionin LaborCosts
77 hours 50 hours 65 Calculatedfrom IDCfiguresFromIDCfigures
Inadditionwehavealreadymentionedtheease of updating applications with VMware ThinAppEitherwithcopiesoftheThinApppackagesontheViewbaseimagesorwithdesktopshortcutstovirtualizedapplicationsstoredontheThinAppRepositoryThinAppprovidesameansofupdatingapplicationsautomaticallywithoutinterruptiontoapplicationuseEitherwayupdatedversionsofapplicationsarecentralizedandyoucanenforceusermigrationtotheupdatedversions
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
25
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Desktop Data SecurityAsfrequentnewsreportsattestlostlaptopcomputersandcompromiseddesktopPCscanendangersensitivecorporateorpersonaldataalltooeasilyWiththeever-increasingmobilityofdesktopenvironmentsandahigherpercentageofusersworkingonlaptopsdatasecurityattheendpointisbecominganincreasingconcernBothunauthorizedaccesstodatainthedatacenteranddatalossthroughtheftorlossofthedesktopdevicemustbeprevented
Current Challenges with Desktop Data SecurityTopreventunauthorizedaccesstodatacenterdatathroughlaptopssomeorganizationsimplementdisk-basedencryptionsolutionsthatcanbecostlyanddifficulttoscale
AlsowithanincreasinglymobileandremoteworkforcelaptopsandotherdevicesareeasilylostorstolenEmployeesmayalsocopydatatoUSBflashdrivesandremovedatafromthecompanysiteUSBflashdrivescanalsointroduceviruseswhichcancorruptdata
Ifasecuritybreachorleakoccursinanorganizationtheproductivitylostandthecosttofixthebreacharesignificant
Virtualization Impact on Desktop Data SecurityTheimmediateimprovementthatavirtualdesktopsolutionoffersfordatasecurityisthatyoustorealldatainvirtualmachinesthatarehostedinyourcorporatedatacenterYouprotectaccesstothisdatabydatacenter-levelsecuritymechanismssuchasfirewallsDMZswebproxiesandVPNsWhenusershavethinclientsattheirdeskstheynolongerstoredatalocallyITcanmeetexpectationsaboutsecurityandcompliancewithregulations
AnotherbenefitofreplacingthedevicesatusersrsquodeskswiththinclientsistheabilitytobeveryselectivewiththetypesofUSBdevicesthatyouallowtoconnecttothesecurevirtualdesktopenvironmentYougaintheabilitytopreventusersfromconnectingUSBflashdrivesiPodsiPhonesorotherUSB-basedpersonaldevicestotheirdesktopstherebyreducingtheopportunityfordataleaksByrestrictinguseofUSBdevicesyoucanalsomitigateconcernsabouttheintroductionofmalicioussoftware
ForuserswhoarenotalwaysconnectedtothecorporatenetworkVMwareViewincludesafeaturecalledViewwithLocalModeLocalModeallowsenduserstocheckouttheirdesktopsmdashincludingapplicationsanddatamdashfromthedatacentertotheirlocaldevicesThisinstanceofauserrsquosdesktopisencryptedIftheuserlosesthelaptopcomputerorthelaptopisstolenthedataonthemissingdeviceisencryptedandhasaremote-erasesettingthatdisablesitifitdoesnotcommunicatetothecorporatenetworkwithinaspecifiedamountoftime
YoualsohavetheoptionofincludingVMwarevShieldEndpointinyourViewdeploymenttomanageantivirusscanningThevShieldEndpointproducthandlesantivirusscanningofViewdesktopsfromacentralizedvirtualapplianceSeetheVMwarewebsiteformoreinformation about vShield Endpoint
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
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Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
CustomersintheIDC study stated that the cost savings in security were largely due to the abilitytopushpatchesontodesktopimageswithoutwaitingforindividualmachinestobeavailableThebenefitsofvShieldEndpointwerenotyetavailableatthetimeoftheIDCstudy
Time Saved in Security Administration with VMware View
TraditionalPhysicalPCImplementation
TimeSavedperUserperYearwithVMwareView
PercentReductionin LaborCosts
80 hours 24 hours 30 Calculatedfrom IDCfiguresFromIDCfigures
ldquoSecurityisveryimportantBeinginhealthcarewewanttomakesurethatwehaveno information whatsoever residing on the local machineWithVMwareourSecurityDepartmentgetsto manage security in the waytheyneedtoandatthesametimeourpoliciesarekepthellipinplaceandalsoourresponsibilitieswithHIPAA[HealthInsurancePortabilityandAccountabilityAct]andthe federal regulations are completely in compliance as wellrdquo
mdashGregWolverton ChiefInformationOfficer ARcarehealthcareArkansas
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
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Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Desktop Disaster Recovery and Data BackupDisasterrecoveryplansforend-userdevicescanbehighlycostlysosomeorganizationsfocusonserverdisasterrecoveryplansandneglectrecoveryplansfordesktopsEndusersmustoftenimplementtheirowndesktopandlaptopbackupsolutionsiftheywanttoprotectagainstaseverefailureordatacorruptionAndfewusersarediligentabouttheirbackups
Current Challenges for Desktop Disaster Recovery and Data BackupIfanorganizationishitbyadisasterthatcausesitsserverstofailovertoadisasterrecoverylocationendusersneedaccesstotheapplicationsrunningonthoseserversInadditionusersneedtoconnecttocentralizeddatastoredattherecoverylocationAdisasterrecoveryplanmustconnectenduserstotherecoveryinfrastructuresothattheycancontinuebeingproductive
AnotherdisasterscenarioisthefailureortheftofanenduserrsquosphysicaldesktopInanenvironmentthatreliesonhardware-dependentend-userdesktopsthecostandcomplexityofrecoverycanbeprohibitivelyexpensiveandsubjecttolimitedsuccessDesktopbackupstrategiesprovideonemethodofdesktoprecoverybutfewbackupplansarefullyimplementedoracceptedThegoalistobeabletorecoverauserrsquoscriticaldocumentsfilesapplicationsandpersonalsettingsMostorganizationsthatattemptthisapproachhavetoinvestinagent-basedbackupsolutionsthattheyinstalloneverydesktopandlaptop
OneofthebiggerchallengesofthisapproachistheimpactthebackupprocesshasonendusersIfawindowpopsupinthemiddleoftheworkdayandtheagentstartstobackupfilesusersareannoyedandtheircomputerscanslowtoacrawlAsaresultusersmaycanceltheprocessesandquitthebackupagentwindowInsomecasesifusershaveadministrativeaccesstotheirPCsandaresavvyenoughtheycandisablethebackupagentsontheirPCsIftheylosetheirlaptopsortheirdesktopharddrivesfailtheyhavenobackupsfromwhichtorestore
SomeorganizationsimplementagentlessstrategiesinwhichtheymapdesktopcomputerstocentrallylocatedfilesharesandcriticalfilesareredirectedusingActiveDirectorygrouppolicyobjectsThisapproachissomewhatmoresuccessfulbutdependingonthenetworktopologyanddistributionofusersitcanputastrainonthenetworkinfrastructureandisalsosomewhatdependentonendusersrsquoknowingwheretosavetheirfiles
Virtualization Impact on Desktop Disaster Recovery and Data BackupImplementingaVMwareViewdesktopstrategycanhelpyoutoachieveefficienciesindisasterrecoveryTheseefficienciesareevidentbothinrecoveryofdesktopconnectionstoanalternatedatacenterlocationaswellasrecoveryofdesktopimages
ManagementofViewvirtualdesktopsbyVMwarevSphereandvCenteriskeyOnearchitecturalcharacteristicofaViewimplementationisthatallthedatafilesandthevirtualmachinesthatprovidetheend-userdesktopsresideinadatacenteronsharedstorageInmanyinstancestheViewdesktopscanandshouldresideonthesamestoragearraysyouusetostoreyourservervirtualmachines
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
28
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
AsaresultyoucanusearrayreplicationtechnologiestoeasilyreplicateboththedesktopandtheservervirtualmachinestoyourdisasterrecoverysiteYoucanusethisapproachinconjunctionwithasolutionsuchasVMwareSiteRecoveryManagertofullyautomatetherecoveryofthedesktopvirtualmachinesBecauseyoucansetupalloftheViewinfrastructureserversasvirtualmachinesyoucanalsoreplicatethemtothedisasterrecoverysite
WithallofthecomponentsofyourViewinfrastructureavailableatyourdisasterrecoverysiteyoucangetyourorganizationbacktoworkmuchmoreeasilyafteradisasterYourenduserscanaccesstheirdesktopsfromhomeviaacorporateVPNordependingonyourconfigurationjustanInternetconnectionSimilarlyifapandemicrequiresyourorganizationtotellworkerstostayathometheycanconnecttotheirdesktopsandaccessthecorporateresourcestheyneedtodotheirjobswithouthavingtocomeintotheoffice
ThetimeandproductivitysavingsintheseareasaresignificantwithaVMwareViewsolutionIDC has not yet calculated the time saved fordisasterrecoveryanddatabackupinaViewimplementation
ldquoItrsquosnotjusttheinitialcostofhardwareitrsquosalsothatthefailureofthathardwaretakesquiteabitoftimetotroubleshootandfixmdashnottomentionthepossibilityoflosingdatasayifsomebodydropsalaptopWithVMwareViewwecanreducehardwaredependencyandstoreallthatdatainaprotecteddatacenterThatrsquosgoodfortheuserandgoodforthecompanysinceitwillmeanwewonrsquothavesensitivedatawanderingaroundondesktopsandlaptopsandUSBkeysAndbecauseavirtualdesktopisanapplianceifadevicefailswecanswapitoutandgettheuserbackupandrunningveryquicklyWecaneventieitinwith[VMwarevSphere]SiteRecoveryManagertoenablemoredynamicrecoverysoifweloseacallcenterinonelocationitsdataisprotectedandwecanstartupagaininanotherrdquo
mdashTomVanHarnSystemsSupportAdvisorAmwayregardingthesecurityanddisasterrecoverybenefitsofmovingfromphysicaldesktopstoVMwareViewvirtualdesktops
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
29
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Desktop Help Desk and SupportAsaresultofimplementingaVMwareView-baseddesktopstrategyyoucanexpecttoachievehigherlevelsofserviceforyourendusersandincreasetheperceivedlevelofserviceYoushouldalsobeabletotakeadvantageofthecentralizednatureofthearchitecturetoreducethemeantimetoresolutionofenduserhelpdeskissues
Current Challenges for Desktop Help Desk and SupportDesktopadministrationteamsstruggleconstantlytomeetestablishedservicelevelagreementsfordesktopendusersHelpdesksthatsupportdesktopusersfocusonminimizingthemeantimetoresolution(MTTR)whenauserrsquosdesktopfailsAlowerMTTRreducestheamountoftimethatendusersarenotbeingproductive
EndusersusuallypresentITwithaproblembutnotacauseCommonuserissuesincludeobsoletehardwarefaultyhardwareapplicationfailureslackofnetworkconnectivityandvirusesandmalwareOnlybycommunicatingwiththeenduseranddiscoveringthecausecanthedesktopadministratorsolvetheproblemMorecomplexproblemsmustbeescalatedtomoreexperienceddesktopadministratorswhichaddstothecostanddelay
ThedistributednatureofadesktopenvironmentaddsalevelofcomplexitytodesktopadministrationEndusersmaytelecommuteorworkinremoteofficesorbuildingswhichcanmakedesktoptroubleshootingmoredifficultandmorecostlySometimesdesktopadministratorsmusttraveltootherbuildingsorsites
Virtualization Impact on Desktop Help Desk and SupportBycentralizingthedesktopsinthedatacenterwithVMwareViewyoubringthedesktopsclosertothedesktopadministratorsThiseliminatesthechallengesofworkingwithdesktopsinbranchorremoteofficesInaViewenvironmentadministratorshavedirectaccesstoendusersrsquodesktopsviavCentersotheycanseewhatishappeningwithoutusingaremotemanagementtool
Searchingforacausetotheproblemcanbelimitedintimeifdiscoverytakesmorethanfiveminutesdesktopadministratorscansimplyprovisionanewdesktopfortheenduseranddeliveritoverthenetwork
ldquoOur department has lost 20percentofitsfundingandstaffinthepastyearByusingVMwareViewandHPMobileThinClientswersquovefoundamorecost-effectiveand efficient way to deliver computing resources to our studentsWersquorecontainingouroperatingcostswhilesupporting40percentmoremachinesThedesktopsrequirelesssupporttheteachers get a more reliable platformandthestudentsget a better educational experienceEverybodywinsrdquo
mdashJeremyWoods TechnologyPlanningCoordinatorOntario-MontclairSchoolDistrictOntarioCalifornia
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
30
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
ForarchitecturesthatincludethereplacementofendusersrsquoPCswiththinclientsorzeroclientssupportfortheseend-userdevicesisverysimpleInmanyinstancesendusersthemselvescaninstallandsetuptheirthinclientswithoutatechnicalsupportengineeronsiteIfahardwareproblemoccurstheendusercantrytofixtheproblembysimplyresettingthedeviceIfaresetdoesnotresolvetheissuethesupporttechniciancandeliverareplacementthinclientandtheuserisproductiveagainTypicalthinclientdeviceshaveafractionofthemovingpartsthatatraditionalPCorlaptophasThereforethemeantimebetweenfailures(MTBF)forthesedevicesisveryhighInthelongrunthesimplicityofthesedevicesleadstofewersupportcallsrelatedtohardwarefailure
Time Saved in Desktop Help Desk and Support with VMware View
TraditionalPhysicalPCImplementation
TimeSavedperUserperYearwithVMwareView
PercentReductionin LaborCosts
375 hours 217 hours 58 Calculatedfrom IDC figuresFromIDC figures
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
31
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
SummaryThetimesavedinthemanagementofuserdesktopsissignificantwithaVMwareViewvirtualdesktopimplementationTimesavedindesktopmanagementmeansthatyourITstaffcandevotethemselvestootherprojectsonyourIThorizon
AVMwareViewvirtualdesktopsolutionresolvesmanyoftheeconomicandusersatisfactionissuesofadesktopenvironmentAViewdeploymentsavesanaverageof7hoursoflaborperuserdesktopperyearoutof122hourslaborperuseronaphysicaldesktopperyearThisisa57decreaseinlaborcostswithaVMwareViewimplementationMultiplythe7hoursbyyournumberofusersandthetimeavailableforotherprojectsisaconvincingargumentforvirtualdesktops
Time Saved in Desktop Management with VMware View Virtual Desktops
Desktop Management Task Hours Saved per User per Year Percentage of Time Saved per User per Year
Desktophardwareandsoftwaredeployment 51 65
Useradministration 89 68
Applicationmanagement 141 54
Image management 126 59
Userprofilemanagement NotcalculatedbyIDC NotcalculatedbyIDC
Desktoppatchmanagement 50 65
Desktopdatasecurity 24 30
Desktopdisasterrecoveryanddatabackup NotcalculatedbyIDC NotcalculatedbyIDC
Desktophelpdeskandsupport 217 58
TOTAL time saved per user per year 698 hours 57Note ThistotalisaveryconservativeestimateoftimesavedwithVMwareViewItdoesnotincludethetimesavedwithViewPersonaManagementorvShieldEndpointantivirusprotection
IDChasnotyetstudiedthetimesavedwithViewPersonaManagementIDChasnotyetstudiedthetimebenefitsofvShieldEndpointforantivirusprotection
Inadditiontothelabor-savingbenefitsofdesktopvirtualizationViewdesktopvirtualizationsolutionisthefirststepinthejourneytothecloudByplacinguserdesktopsinthecloudalongwithThinAppvirtualizedapplicationsyouarepoisedtofillintheotherVMwaresolutionsforthepost-PCera
32
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Additional ResourcesQuantifying the Business Value of VMware ViewIDCwhitepaperMay2011
Desktop Total Cost of Ownership 2011 UpdateGartnerresearchnoteFebruary2011
10 Reasons to Modernize the DesktopCIOCustomSolutionsGroupwhitepaper
The Total Economic Impact of VMware ThinAppForresterResearchstudySeptember2010
VMware View documentation
View Technical Resources Decide Design Deploy
33
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
VMware Inc 3401 Hillview Avenue Palo Alto CA 94304 USA Tel 877-486-9273 Fax 650-427-5001 wwwvmwarecomCopyright copy 2012 VMware Inc All rights reserved This product is protected by US and international copyright and intellectual property laws VMware products are covered by one or more patents listed athttpwwwvmwarecomgopatents VMware is a registered trademark or trademark of VMware Inc in the United States andor other jurisdictions All other marks and names mentioned herein may be trademarks of their respective companies Item No VMW-IG-BUSINESSCASE-USLET-20120302-WEB
About the Authors and ContributorsTinadeBenedictiswrotethecurrentversionofthispaperTinaisatechnicalmarketingmanagerintheEndUserComputinggroupatVMwareShewritespapersonVMwareViewThinAppandotherenterprisedesktopproducts
SpecialthankstoRidwanHuqandBrianGammageforcontributionstothisversionofthepaper
TheauthorsoftheoriginalversionofthiswhitepaperwereJosephHorseyandAnjanSrinivasJosephHorseyiscurrentlyamanager ofsystemsengineeringforVMwareandhasvastexperiencearchitectingandsellingdesktopandservermanagementsolutions AnjanSrinivaswasformerlyagroupproductmarketingmanagerfordesktopproductsatVMware
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15
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Application Virtualization with ThinAppTofurthersimplifydesktopmanagementyoucanvirtualizetheapplicationlayerwithVMwareThinAppThinAppvirtualapplicationpackagesseparatetheapplicationfromtheoperatingsystemlayerbyencapsulatingavirtualoperatingsystemwithintheThinApppackageAThinApppackageisnotinstalledintheoperatingsystembutinsteadplacedonthedesktopasanisolatedexecutableAsaresultThinAppapplicationpackagesdonotconflictwitheachotherinwaysthatnativeapplicationscan
AJuly 2010 Forrester Research report on the economic impact of ThinApp application virtualizationpresentsacasestudyofaThinAppimplementationwitharisk-adjustedpaybackperiodofoneyearandareturnoninvestmentof185overfouryearsThecustomerinthecasestudycitedthefollowingeconomicbenefits
bullFasterapplicationpackaging
bullDecreasedoreliminatedregressiontesting
bullFasterapplicationandupdatedeployment
bullReductioninoreliminationofleveloneandleveltwohelpdeskcalls
bullIncreaseduserproductivity
YoucantakeoneoftwoapproachestodistributingThinAppexecutablestousers
bullStreaming executionmodewheretheuserlaunchestheThinAppvirtualizedapplicationfromadesktopshortcutBlocksofapplicationdataarestreamedfromacentralfileshareintomemoryonthedesktopforlocalexecutionThereisnodiskfootprintonthedesktopforthevirtualizedapplication
bullDeployedexecutionmodewheretheuserrunstheThinAppvirtualizedapplicationfromacopyoftheThinAppexecutableplacedonthedesktop
Youchoosestreamingordeployedexecutionmodebasedontheneedsofyourusersandthespeedandlatencyoftheusersrsquonetworkconnections
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
ldquoOnce an application has beenvirtualizedwithVMwareThinAppitrsquosveryverypredictableWeknowwecanbeconfidentthatwewillnothavetogobacklaterandfixthingsrdquo
mdashDewandNeely Tier3SupportManager IndianaOfficeofTechnologyIndianastategovernmentIndianapolisIndiana Indiana Office of Technology Drives Cost-Effective Application Management with VMware ThinApp
16
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
InaViewenvironmentyoucreateacentralfileshareorThinAppRepositorytostoreyourThinAppvirtualizedapplicationsFigure3showstheThinAppRepositoryconnectedtoViewComposerYoucancopyThinApppackagesfromtherepositorytotheparentimagesothateachlinkedclonehasthevirtualizedapplicationsonthedesktoporeachlinkedclonecanhavedesktopshortcutstoruntheapplicationsinstreamingmodefromtherepository
VM
VM
VM
VM
LinkedClones
VM
VM
VM
VM
LinkedClones
VM
VM
VM
VM
LinkedClones
OS
DATA
ThinApp Virtual
App
Shortcut to
ThinApp Virtual App
ThinApp VirtualizedApplication Repository
ParentImage 1
ParentImage 3
ParentImage 2
VMware View Composer
VMware View Composer
VMware View Composer
Figure 4ViewComposerAddsThinAppPackagestoDesktops
TheidealinaVMwareViewimplementationistohaveasmanyofyourapplicationsaspossiblevirtualizedwithThinAppYoucaneasilymixldquonativerdquoWindowsapplicationswithThinAppvirtualizedapplicationsontheViewdesktopFortunatelyThinAppapplicationscanbemanagedthroughthesametoolsandprocessesasyournativeWindowsapplicationsandyoucantakeadvantageoftheefficiencyofyourcurrentapplicationmanagementsystem
ByvirtualizingapplicationsyoualsogainadynamicmechanismtorolloutneworpatchedversionsofanapplicationForstreamedapplicationsyousubstitutetheupdatedpackagefortheoriginalontheThinAppRepositoryForapplicationsresidingontheparentimagesyoucanusetheThinAppAppSyncfeatureandplaceanupdatedapplicationonanupdateserverinthedatacenterandusersautomaticallydownloadthenewversionoftheapplication
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
17
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
VMwareThinAppisespeciallysuitedtomigratingapplicationstoanewversionoftheWindowsoperatingsystemsuchasWindows7orlaterYourVMwareViewWindows7desktopscanincludeThinApppackagesoflegacyapplicationsIfanapplicationissupportedonthelaterversionoftheoperatingsystemyoucanvirtualizethelegacyapplicationandrunitonaWindows7desktopInadditionwithThinAppyoucanvirtualizeInternetExplorer6alongwithalegacyapplicationthatrunsonlyonIE6andrunthatvirtualizedapplicationonWindows7ThenativelyinstalledInternetExplorerbrowserrunsalongsidethevirtualizedIE6browseronaWindows7desktop
Customersinthe IDCstudysaidthatthecentralizedpackagingtestingprovisioningandupdatingofapplicationsinaVMwareViewimplementationwasthereasonforthecostsavingsinapplicationsupportThesebenefitsaremagnifiedwhendesktopapplicationsarevirtualizedwithThinApp
Time Saved in Managing Applications on the Desktop with VMware View
TraditionalPhysicalPCImplementation
TimeSavedperUserperYearwithVMwareView
PercentReductionin LaborCosts
262 hours 141 hours 54 Calculatedfrom IDCfiguresFromIDC figures
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
ldquoVMwareThinApphashelpeduskeepourlegacyapplications functioning and move forward with new technologiesevenwhenwe are faced by budget constraintsrdquo
mdashPaulBaltzell DeputyCIODeliveryServicesIndianaOfficeofTechnologyIndianastategovernmentIndianapolisIndiana
18
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Rolling Out New Base Images of Operating Systems and ApplicationsVMwareViewprovidestheoptionsofnonpersistent(stateless)andpersistent(stateful)desktopsaswellasViewComposertomanagelinkedclonesTheViewimagemanagementsystemprovidesoptionstomeetyourorganizationrsquosneeds
IfyouaremigratingtoanewoperatingsystemversionsuchasWindows7orlateryoucanuseViewComposerandtheRecomposefunctionforamuchsimplertransitionYoucanbuildthenewdesktopimagetoincludevirtualizedapplicationstoseparatetheapplicationsfromtheoperatingsystem
VMwareViewdesktopsbasedonmasterimagesstoredinthedatacentercanbeeasilydistributedtoremoteorbranchofficeswithouttheneedfordesktopadministratorstotravel
View customers in the IDCstudysaidthatthereductioninthenumberofimagesplusthefastertimetochangeeachimagewereinstrumentalinreducingtheoperationalcostsofimaginginaViewenvironmentForexampleoneViewenterpriseuserintheIDCstudyfoundthatadesktopreimagetook5minuteswithViewbut120minuteswiththetraditionalimagingapproach
Time Saved in Desktop Imaging with VMware View
TraditionalPhysicalPCImplementation
TimeSavedperUserPerYearwithVMwareView
PercentReductionin LaborCosts
213 hours 126 hours 59 CalculatedfromIDCfiguresFromIDCfigures
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
ldquoWithVMwarethereisalot of cost savings that peopleoverlookOneofthebiggest things that I can sayaboutVMwareanditrsquosjustflabbergastingisthatitusedtotaketwotechniciansthree to four days to set up alabof40thickmachinesandnowittakesonetechnicianthreehoursSoftwareupgradesornewinstallations can be pushed outintwohoursasopposedto eight hours for a lab of 100machinesrdquo
mdashGeorgesKhairallah NetworkSpecialist ChinoValleyUnifiedSchoolDistrictChinoCalifornia
19
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
User Data and User Persona in a View EnvironmentVMwareprovidesuserdataandpersonamanagementwithViewPersonaManagementWithPersonaManagementyoucanstorepersistentuserprofileinformationanduserdatainaseparatelocationfromthedesktopimageandoptimizeperformancebytakingadvantageoftheaccessandupdatealgorithmsofViewPersonaManagement
PersonaManagementdownloadsuserprofileinformationonanas-neededbasisthusavoidingloginbottlenecksInadditionupdatestouserdataandtheuserpersonaareuploadedonanintermittentbasistothepersonarepositorywhichavoidsalogoutbottleneckFormoreinformationonimplementingViewPersonaManagementseetheVMware View Persona Management Deployment Guide
ViewPersonaManagementwasnotinplacewhen IDCdidtheirstudysowehavenofiguresyetforthesavingsinlabortimewithViewPersonaManagement
Video ADP Dealer Services IllinoisADPDealerServicesadivisionof ADP(AutomaticDataProcessing)offershumanresourcepayrolltax andbenefitsadministrationtoautomobiledealershipsInthisvideo BillNaughtonChiefInformationOfficerandShaneMartinezDirectorofGlobalInfrastructurediscusstheirVMwareViewimplementationViewdesktopsareusedinremotelocationsonmobiledevicesandincall centersbysoftwaredevelopersandendusers
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
20
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Desktop Patch ManagementTodayrsquostraditionalpatchmanagementprocessesandsolutionsposemanychallengesAlargeproportionofadesktopadministratorrsquostimeisspenttestinganddistributingpatchesandtroubleshootingpatchdistributionissues
Current Challenges for Desktop Patch ManagementBothoperatingsystemsandapplicationsneedtobepatchedtokeepupwithsecurityenhancementsbugfixesandmoreThebasicprocessworkflowthatmostorganizationsfolloworattempttofollowwhentheyimplementpatchmanagementisthefollowing
ManagePatches
Prioritize
Plan
Remediate
TestReport
Assure
Audit
Assess
Figure 5ManagingthePatchMaintenanceStages
ThisrepeatingprocessofAssessPrioritizePlanRemediateTestReportAssureandAuditcanbecomplexandsubjecttomanychallengeswhichreducestheeffectivenessofthepatchmanagementprocessThenumberofvulnerabilitiesthathackersexploiteachyearincreasesataratethatistoofastforITadministratorstoremedyAsthenumberofnecessarypatchesincreasesthetimeneededtopatchalldesktopsystemsinanorganizationexpandsandbythetimeonepatchorsetofpatchesisrolledoutothervulnerabilitiesareexposedwhichalsoneedtobepatched
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
21
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
ThedistributednatureofdesktopandlaptopcomputershasmadecentrallymanagedsoftwaredistributionmechanismsanimportantpartoftheITinfrastructureinmanyorganizationsUsuallythesesolutionsarehighlydistributedinnatureandcomplextomanageandmaintainTheyalsodonotguaranteesuccessfuldistributionbecausetheyrelyonclient-sideagentswhichmustberunningandonthenetworktoreceiveanyupdatesThemoredistributedthedesktopenvironmentthemorecomplexpatchmanagementisandthelowerthefirst-passsuccessratioIfyouneedtodeliverpatchesandservicepackstodesktopsatremotebranchesorregionalofficeswherenetworkconnectivityislimitedyoucanencounterconnectivityissuesanditwilltakemuchlongertodeploytheupdatesSomeusersystemsneverreceivepatchesbecauseofinfrequentconnectiontothenetwork
AnotherkeychallengeintheconventionalpatchmanagementprocessisvalidatingpatchestoassurethatapplyingapatchwillnothaveanegativeimpactonanenduserrsquosPCorotherapplicationsThisprocessistime-consumingandsubjecttofailureAfterPCsaredeployedtouserstheyaresubjecttosignificantconfigurationdriftThisconfigurationdriftcanbeattributedtouser-initiatedhardwarereplacementshardwareupgradesorapplicationinstallationsthatvaryfromthecorecorporateimageThuscertifyingapatchagainstyourorganizationrsquosbaseimagedoesnotensurethatitworksonallusersrsquocomputersApatchorservicepackyoudistributemaycauseproblemsonsomecomputersandnotonothersItisthenverydifficulttoreverttothelastknowncleanstateoftheuserrsquosdesktopandtobackoutthechanges
WithallofthesecomplexitiesitcantakeaverylongtimetopatchallofthecomputersinyourorganizationThedelaysmakeitdifficulttomaintainadequateenterprisesecurityandthecostofremediatingthegapsinsecurityissignificantThetraditionalpatchmanagementprocessinvolveshighITlaborcostsandnotableuserdowntimeandinconvenience
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
22
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Virtualization Impact on Desktop Patch ManagementImplementingavirtualdesktopsolutiondoesnoteliminatetheneedforsolidprocessesandorganizationalresourcestomanagepatchingandothersecurityissuesHoweveryoucanmakethepatchingprocessmoreefficientbyusingthetoolsthataViewsolutionprovidesInatypicalViewenvironmentupdatesyouapplytoasingleparentvirtualmachineinstanceautomaticallyaffectmultipleend-userdesktopsAsaresultyouspendlesstimepatchingandcanupdatemoreend-userdesktopsonthefirstpass
ViewComposeroffersenhancedimagemanagementinaViewenvironmentAsshowninFigure6theViewComposertechnologyenablesyoutocreateacatalogofdesktoptypestomeettheneedsofparticularcategoriesofusersYoucreateaparentvirtualmachineimageforeachdesktoptypeandViewComposerprovisionsadesktoptoeachenduserbycreatingalinkedclonebasedontheappropriateparentimage
VM
VM
VM
VM
ParentImage 1
LinkedClones
VM
VM
VM
VM
ParentImage 3
VMware View Composer
VMware View Composer
VMware View Composer
LinkedClones
VM
VM
VM
VM
ParentImage 2
LinkedClones
OS
APP
DATA
Figure 6End-UserLinked-CloneDesktopsBasedonParentImages
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
23
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Viewcreatestheoperatingsystemdisksfortheseend-userdesktopsaslinkedclonesoftheparentvirtualmachineInitiallythedesktopsreaddatafromtheparentdiskWhenadesktopwritesdataViewsavesitinstorageonapersistentdiskthatisuniquetothatdesktopFuturereadscomefromthedesktoprsquospersistentdiskorfromtherebuiltdesktopimageasappropriate
ViewComposergivesyoumanagementfunctionsfortheselinked-clonedesktopsincludingRefreshRecomposeandRebalance
bullRefresh TheRefreshoperationallowsyoutorevertalinkedclonedesktoptoitsoriginaldeploymentstate
bullRecomposeTheRecomposefunctionallowsyoutomigrateanenduserfromonedesktoptoanothermaintainingtheuserrsquospersistentdiskandmakingtheuserdataavailabletotheuserfromthenewdesktop
bullRebalanceTheRebalancefeatureisawaytomovevirtualdesktopsfromonestoragearrayLUNtoanotherinordertobalancethediskusageload
FormoreinformationonRefreshRecomposeandRebalanceseetheVMware View Administration guide
YoucanusetheRecomposefunctiontostreamlinepatchingandmaketheprocessmoreefficientRatherthanmanagingapatchingprocessforeachindividualdesktopyoucanpatchtheparentdesktopandusetheRecomposefunctiontodistributethatpatchautomaticallytoendusersrsquodesktops
YoumanagealloftheseparentimagesdirectlyBecauseparentimagesareinthedatacenteryouavoidtheproblemsthatthetraditionalpatchingprocessencounterssuchasnetworklatencyandbandwidthissuesandissueswithdesktopsandlaptopsbeingonthenetworkatthetimeoftheremediationThecentralizednatureofthevirtualdesktopsensuresthattheseparentimagesarealwaysatthelatestpatchlevel
YoucanleverageyourexistinginvestmentinautomateddistributiontechnologiestopatchthemasterimagesinaViewimplementationThiswayyourcurrentstandardizedoperationsarenotaffectedAnotherapproachyoucantakeistousevCenterUpdateManagerasthepatchmechanismfortheparentimagesUsingUpdateManageryoucancreatedifferentpatchbaselinesforeachcategoryofdesktopThisapproachallowsyoutoassigntheappropriatelevelofpatchingprioritytocategoriesofdesktopsbasedonhowcriticalthedesktopsaretoyourbusinessratherthanwiththetraditionalbroadcastapproach
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
Video Blue Cross Blue Shield of Kansas City MissouriThisvideohighlightssomeofthebenefitsofaVMwareViewsolutionthepowerspaceandcostsavingsdisasterrecoveryandViewClientsonmobiledevicessuch asiPads
24
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
AfteryouupdatetheparentimagesandvalidatethepatchesoneadministratorcanrunascheduledRecomposeoperationforalloftheindividualdesktopinstancesyouhavedeployedYoucanschedulethisRecomposeoperationoutsidebusinesshourstominimizeanyimpactonendusersrsquoproductivityBecausethedesktopsallresideinthedatacenteryouavoidtheproblemofsystemsremainingunpatchedbecauseparticulardesktopsarepoweredoffornotonthenetworkAlsobecauseyouhavearollbackpointfortheparentimagesifyoudiscoveracompatibilityissueafterdeployingthenewdesktopinstancesyoucantriggerarevertRecomposeoperationondemandtoreturnuserstotheirlastknowngooddesktop
YoucanscheduleRecomposeoperationsorexecutethemonaccessforcingusersoffoftheirdesktopsintheeventthatyouneedtoapplyacriticalpatchimmediately
Customersinthe IDCstudystatedthatthelocked-downimageofWindowsonthedesktopmadepatchingmucheasier
Time Saved in Patch Management with VMware View
TraditionalPhysicalPCImplementation
TimeSavedperUserperYearwithVMwareView
PercentReductionin LaborCosts
77 hours 50 hours 65 Calculatedfrom IDCfiguresFromIDCfigures
Inadditionwehavealreadymentionedtheease of updating applications with VMware ThinAppEitherwithcopiesoftheThinApppackagesontheViewbaseimagesorwithdesktopshortcutstovirtualizedapplicationsstoredontheThinAppRepositoryThinAppprovidesameansofupdatingapplicationsautomaticallywithoutinterruptiontoapplicationuseEitherwayupdatedversionsofapplicationsarecentralizedandyoucanenforceusermigrationtotheupdatedversions
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
25
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Desktop Data SecurityAsfrequentnewsreportsattestlostlaptopcomputersandcompromiseddesktopPCscanendangersensitivecorporateorpersonaldataalltooeasilyWiththeever-increasingmobilityofdesktopenvironmentsandahigherpercentageofusersworkingonlaptopsdatasecurityattheendpointisbecominganincreasingconcernBothunauthorizedaccesstodatainthedatacenteranddatalossthroughtheftorlossofthedesktopdevicemustbeprevented
Current Challenges with Desktop Data SecurityTopreventunauthorizedaccesstodatacenterdatathroughlaptopssomeorganizationsimplementdisk-basedencryptionsolutionsthatcanbecostlyanddifficulttoscale
AlsowithanincreasinglymobileandremoteworkforcelaptopsandotherdevicesareeasilylostorstolenEmployeesmayalsocopydatatoUSBflashdrivesandremovedatafromthecompanysiteUSBflashdrivescanalsointroduceviruseswhichcancorruptdata
Ifasecuritybreachorleakoccursinanorganizationtheproductivitylostandthecosttofixthebreacharesignificant
Virtualization Impact on Desktop Data SecurityTheimmediateimprovementthatavirtualdesktopsolutionoffersfordatasecurityisthatyoustorealldatainvirtualmachinesthatarehostedinyourcorporatedatacenterYouprotectaccesstothisdatabydatacenter-levelsecuritymechanismssuchasfirewallsDMZswebproxiesandVPNsWhenusershavethinclientsattheirdeskstheynolongerstoredatalocallyITcanmeetexpectationsaboutsecurityandcompliancewithregulations
AnotherbenefitofreplacingthedevicesatusersrsquodeskswiththinclientsistheabilitytobeveryselectivewiththetypesofUSBdevicesthatyouallowtoconnecttothesecurevirtualdesktopenvironmentYougaintheabilitytopreventusersfromconnectingUSBflashdrivesiPodsiPhonesorotherUSB-basedpersonaldevicestotheirdesktopstherebyreducingtheopportunityfordataleaksByrestrictinguseofUSBdevicesyoucanalsomitigateconcernsabouttheintroductionofmalicioussoftware
ForuserswhoarenotalwaysconnectedtothecorporatenetworkVMwareViewincludesafeaturecalledViewwithLocalModeLocalModeallowsenduserstocheckouttheirdesktopsmdashincludingapplicationsanddatamdashfromthedatacentertotheirlocaldevicesThisinstanceofauserrsquosdesktopisencryptedIftheuserlosesthelaptopcomputerorthelaptopisstolenthedataonthemissingdeviceisencryptedandhasaremote-erasesettingthatdisablesitifitdoesnotcommunicatetothecorporatenetworkwithinaspecifiedamountoftime
YoualsohavetheoptionofincludingVMwarevShieldEndpointinyourViewdeploymenttomanageantivirusscanningThevShieldEndpointproducthandlesantivirusscanningofViewdesktopsfromacentralizedvirtualapplianceSeetheVMwarewebsiteformoreinformation about vShield Endpoint
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
26
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
CustomersintheIDC study stated that the cost savings in security were largely due to the abilitytopushpatchesontodesktopimageswithoutwaitingforindividualmachinestobeavailableThebenefitsofvShieldEndpointwerenotyetavailableatthetimeoftheIDCstudy
Time Saved in Security Administration with VMware View
TraditionalPhysicalPCImplementation
TimeSavedperUserperYearwithVMwareView
PercentReductionin LaborCosts
80 hours 24 hours 30 Calculatedfrom IDCfiguresFromIDCfigures
ldquoSecurityisveryimportantBeinginhealthcarewewanttomakesurethatwehaveno information whatsoever residing on the local machineWithVMwareourSecurityDepartmentgetsto manage security in the waytheyneedtoandatthesametimeourpoliciesarekepthellipinplaceandalsoourresponsibilitieswithHIPAA[HealthInsurancePortabilityandAccountabilityAct]andthe federal regulations are completely in compliance as wellrdquo
mdashGregWolverton ChiefInformationOfficer ARcarehealthcareArkansas
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
27
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Desktop Disaster Recovery and Data BackupDisasterrecoveryplansforend-userdevicescanbehighlycostlysosomeorganizationsfocusonserverdisasterrecoveryplansandneglectrecoveryplansfordesktopsEndusersmustoftenimplementtheirowndesktopandlaptopbackupsolutionsiftheywanttoprotectagainstaseverefailureordatacorruptionAndfewusersarediligentabouttheirbackups
Current Challenges for Desktop Disaster Recovery and Data BackupIfanorganizationishitbyadisasterthatcausesitsserverstofailovertoadisasterrecoverylocationendusersneedaccesstotheapplicationsrunningonthoseserversInadditionusersneedtoconnecttocentralizeddatastoredattherecoverylocationAdisasterrecoveryplanmustconnectenduserstotherecoveryinfrastructuresothattheycancontinuebeingproductive
AnotherdisasterscenarioisthefailureortheftofanenduserrsquosphysicaldesktopInanenvironmentthatreliesonhardware-dependentend-userdesktopsthecostandcomplexityofrecoverycanbeprohibitivelyexpensiveandsubjecttolimitedsuccessDesktopbackupstrategiesprovideonemethodofdesktoprecoverybutfewbackupplansarefullyimplementedoracceptedThegoalistobeabletorecoverauserrsquoscriticaldocumentsfilesapplicationsandpersonalsettingsMostorganizationsthatattemptthisapproachhavetoinvestinagent-basedbackupsolutionsthattheyinstalloneverydesktopandlaptop
OneofthebiggerchallengesofthisapproachistheimpactthebackupprocesshasonendusersIfawindowpopsupinthemiddleoftheworkdayandtheagentstartstobackupfilesusersareannoyedandtheircomputerscanslowtoacrawlAsaresultusersmaycanceltheprocessesandquitthebackupagentwindowInsomecasesifusershaveadministrativeaccesstotheirPCsandaresavvyenoughtheycandisablethebackupagentsontheirPCsIftheylosetheirlaptopsortheirdesktopharddrivesfailtheyhavenobackupsfromwhichtorestore
SomeorganizationsimplementagentlessstrategiesinwhichtheymapdesktopcomputerstocentrallylocatedfilesharesandcriticalfilesareredirectedusingActiveDirectorygrouppolicyobjectsThisapproachissomewhatmoresuccessfulbutdependingonthenetworktopologyanddistributionofusersitcanputastrainonthenetworkinfrastructureandisalsosomewhatdependentonendusersrsquoknowingwheretosavetheirfiles
Virtualization Impact on Desktop Disaster Recovery and Data BackupImplementingaVMwareViewdesktopstrategycanhelpyoutoachieveefficienciesindisasterrecoveryTheseefficienciesareevidentbothinrecoveryofdesktopconnectionstoanalternatedatacenterlocationaswellasrecoveryofdesktopimages
ManagementofViewvirtualdesktopsbyVMwarevSphereandvCenteriskeyOnearchitecturalcharacteristicofaViewimplementationisthatallthedatafilesandthevirtualmachinesthatprovidetheend-userdesktopsresideinadatacenteronsharedstorageInmanyinstancestheViewdesktopscanandshouldresideonthesamestoragearraysyouusetostoreyourservervirtualmachines
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
28
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
AsaresultyoucanusearrayreplicationtechnologiestoeasilyreplicateboththedesktopandtheservervirtualmachinestoyourdisasterrecoverysiteYoucanusethisapproachinconjunctionwithasolutionsuchasVMwareSiteRecoveryManagertofullyautomatetherecoveryofthedesktopvirtualmachinesBecauseyoucansetupalloftheViewinfrastructureserversasvirtualmachinesyoucanalsoreplicatethemtothedisasterrecoverysite
WithallofthecomponentsofyourViewinfrastructureavailableatyourdisasterrecoverysiteyoucangetyourorganizationbacktoworkmuchmoreeasilyafteradisasterYourenduserscanaccesstheirdesktopsfromhomeviaacorporateVPNordependingonyourconfigurationjustanInternetconnectionSimilarlyifapandemicrequiresyourorganizationtotellworkerstostayathometheycanconnecttotheirdesktopsandaccessthecorporateresourcestheyneedtodotheirjobswithouthavingtocomeintotheoffice
ThetimeandproductivitysavingsintheseareasaresignificantwithaVMwareViewsolutionIDC has not yet calculated the time saved fordisasterrecoveryanddatabackupinaViewimplementation
ldquoItrsquosnotjusttheinitialcostofhardwareitrsquosalsothatthefailureofthathardwaretakesquiteabitoftimetotroubleshootandfixmdashnottomentionthepossibilityoflosingdatasayifsomebodydropsalaptopWithVMwareViewwecanreducehardwaredependencyandstoreallthatdatainaprotecteddatacenterThatrsquosgoodfortheuserandgoodforthecompanysinceitwillmeanwewonrsquothavesensitivedatawanderingaroundondesktopsandlaptopsandUSBkeysAndbecauseavirtualdesktopisanapplianceifadevicefailswecanswapitoutandgettheuserbackupandrunningveryquicklyWecaneventieitinwith[VMwarevSphere]SiteRecoveryManagertoenablemoredynamicrecoverysoifweloseacallcenterinonelocationitsdataisprotectedandwecanstartupagaininanotherrdquo
mdashTomVanHarnSystemsSupportAdvisorAmwayregardingthesecurityanddisasterrecoverybenefitsofmovingfromphysicaldesktopstoVMwareViewvirtualdesktops
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
29
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Desktop Help Desk and SupportAsaresultofimplementingaVMwareView-baseddesktopstrategyyoucanexpecttoachievehigherlevelsofserviceforyourendusersandincreasetheperceivedlevelofserviceYoushouldalsobeabletotakeadvantageofthecentralizednatureofthearchitecturetoreducethemeantimetoresolutionofenduserhelpdeskissues
Current Challenges for Desktop Help Desk and SupportDesktopadministrationteamsstruggleconstantlytomeetestablishedservicelevelagreementsfordesktopendusersHelpdesksthatsupportdesktopusersfocusonminimizingthemeantimetoresolution(MTTR)whenauserrsquosdesktopfailsAlowerMTTRreducestheamountoftimethatendusersarenotbeingproductive
EndusersusuallypresentITwithaproblembutnotacauseCommonuserissuesincludeobsoletehardwarefaultyhardwareapplicationfailureslackofnetworkconnectivityandvirusesandmalwareOnlybycommunicatingwiththeenduseranddiscoveringthecausecanthedesktopadministratorsolvetheproblemMorecomplexproblemsmustbeescalatedtomoreexperienceddesktopadministratorswhichaddstothecostanddelay
ThedistributednatureofadesktopenvironmentaddsalevelofcomplexitytodesktopadministrationEndusersmaytelecommuteorworkinremoteofficesorbuildingswhichcanmakedesktoptroubleshootingmoredifficultandmorecostlySometimesdesktopadministratorsmusttraveltootherbuildingsorsites
Virtualization Impact on Desktop Help Desk and SupportBycentralizingthedesktopsinthedatacenterwithVMwareViewyoubringthedesktopsclosertothedesktopadministratorsThiseliminatesthechallengesofworkingwithdesktopsinbranchorremoteofficesInaViewenvironmentadministratorshavedirectaccesstoendusersrsquodesktopsviavCentersotheycanseewhatishappeningwithoutusingaremotemanagementtool
Searchingforacausetotheproblemcanbelimitedintimeifdiscoverytakesmorethanfiveminutesdesktopadministratorscansimplyprovisionanewdesktopfortheenduseranddeliveritoverthenetwork
ldquoOur department has lost 20percentofitsfundingandstaffinthepastyearByusingVMwareViewandHPMobileThinClientswersquovefoundamorecost-effectiveand efficient way to deliver computing resources to our studentsWersquorecontainingouroperatingcostswhilesupporting40percentmoremachinesThedesktopsrequirelesssupporttheteachers get a more reliable platformandthestudentsget a better educational experienceEverybodywinsrdquo
mdashJeremyWoods TechnologyPlanningCoordinatorOntario-MontclairSchoolDistrictOntarioCalifornia
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
30
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
ForarchitecturesthatincludethereplacementofendusersrsquoPCswiththinclientsorzeroclientssupportfortheseend-userdevicesisverysimpleInmanyinstancesendusersthemselvescaninstallandsetuptheirthinclientswithoutatechnicalsupportengineeronsiteIfahardwareproblemoccurstheendusercantrytofixtheproblembysimplyresettingthedeviceIfaresetdoesnotresolvetheissuethesupporttechniciancandeliverareplacementthinclientandtheuserisproductiveagainTypicalthinclientdeviceshaveafractionofthemovingpartsthatatraditionalPCorlaptophasThereforethemeantimebetweenfailures(MTBF)forthesedevicesisveryhighInthelongrunthesimplicityofthesedevicesleadstofewersupportcallsrelatedtohardwarefailure
Time Saved in Desktop Help Desk and Support with VMware View
TraditionalPhysicalPCImplementation
TimeSavedperUserperYearwithVMwareView
PercentReductionin LaborCosts
375 hours 217 hours 58 Calculatedfrom IDC figuresFromIDC figures
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
31
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
SummaryThetimesavedinthemanagementofuserdesktopsissignificantwithaVMwareViewvirtualdesktopimplementationTimesavedindesktopmanagementmeansthatyourITstaffcandevotethemselvestootherprojectsonyourIThorizon
AVMwareViewvirtualdesktopsolutionresolvesmanyoftheeconomicandusersatisfactionissuesofadesktopenvironmentAViewdeploymentsavesanaverageof7hoursoflaborperuserdesktopperyearoutof122hourslaborperuseronaphysicaldesktopperyearThisisa57decreaseinlaborcostswithaVMwareViewimplementationMultiplythe7hoursbyyournumberofusersandthetimeavailableforotherprojectsisaconvincingargumentforvirtualdesktops
Time Saved in Desktop Management with VMware View Virtual Desktops
Desktop Management Task Hours Saved per User per Year Percentage of Time Saved per User per Year
Desktophardwareandsoftwaredeployment 51 65
Useradministration 89 68
Applicationmanagement 141 54
Image management 126 59
Userprofilemanagement NotcalculatedbyIDC NotcalculatedbyIDC
Desktoppatchmanagement 50 65
Desktopdatasecurity 24 30
Desktopdisasterrecoveryanddatabackup NotcalculatedbyIDC NotcalculatedbyIDC
Desktophelpdeskandsupport 217 58
TOTAL time saved per user per year 698 hours 57Note ThistotalisaveryconservativeestimateoftimesavedwithVMwareViewItdoesnotincludethetimesavedwithViewPersonaManagementorvShieldEndpointantivirusprotection
IDChasnotyetstudiedthetimesavedwithViewPersonaManagementIDChasnotyetstudiedthetimebenefitsofvShieldEndpointforantivirusprotection
Inadditiontothelabor-savingbenefitsofdesktopvirtualizationViewdesktopvirtualizationsolutionisthefirststepinthejourneytothecloudByplacinguserdesktopsinthecloudalongwithThinAppvirtualizedapplicationsyouarepoisedtofillintheotherVMwaresolutionsforthepost-PCera
32
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Additional ResourcesQuantifying the Business Value of VMware ViewIDCwhitepaperMay2011
Desktop Total Cost of Ownership 2011 UpdateGartnerresearchnoteFebruary2011
10 Reasons to Modernize the DesktopCIOCustomSolutionsGroupwhitepaper
The Total Economic Impact of VMware ThinAppForresterResearchstudySeptember2010
VMware View documentation
View Technical Resources Decide Design Deploy
33
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
VMware Inc 3401 Hillview Avenue Palo Alto CA 94304 USA Tel 877-486-9273 Fax 650-427-5001 wwwvmwarecomCopyright copy 2012 VMware Inc All rights reserved This product is protected by US and international copyright and intellectual property laws VMware products are covered by one or more patents listed athttpwwwvmwarecomgopatents VMware is a registered trademark or trademark of VMware Inc in the United States andor other jurisdictions All other marks and names mentioned herein may be trademarks of their respective companies Item No VMW-IG-BUSINESSCASE-USLET-20120302-WEB
About the Authors and ContributorsTinadeBenedictiswrotethecurrentversionofthispaperTinaisatechnicalmarketingmanagerintheEndUserComputinggroupatVMwareShewritespapersonVMwareViewThinAppandotherenterprisedesktopproducts
SpecialthankstoRidwanHuqandBrianGammageforcontributionstothisversionofthepaper
TheauthorsoftheoriginalversionofthiswhitepaperwereJosephHorseyandAnjanSrinivasJosephHorseyiscurrentlyamanager ofsystemsengineeringforVMwareandhasvastexperiencearchitectingandsellingdesktopandservermanagementsolutions AnjanSrinivaswasformerlyagroupproductmarketingmanagerfordesktopproductsatVMware
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16
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
InaViewenvironmentyoucreateacentralfileshareorThinAppRepositorytostoreyourThinAppvirtualizedapplicationsFigure3showstheThinAppRepositoryconnectedtoViewComposerYoucancopyThinApppackagesfromtherepositorytotheparentimagesothateachlinkedclonehasthevirtualizedapplicationsonthedesktoporeachlinkedclonecanhavedesktopshortcutstoruntheapplicationsinstreamingmodefromtherepository
VM
VM
VM
VM
LinkedClones
VM
VM
VM
VM
LinkedClones
VM
VM
VM
VM
LinkedClones
OS
DATA
ThinApp Virtual
App
Shortcut to
ThinApp Virtual App
ThinApp VirtualizedApplication Repository
ParentImage 1
ParentImage 3
ParentImage 2
VMware View Composer
VMware View Composer
VMware View Composer
Figure 4ViewComposerAddsThinAppPackagestoDesktops
TheidealinaVMwareViewimplementationistohaveasmanyofyourapplicationsaspossiblevirtualizedwithThinAppYoucaneasilymixldquonativerdquoWindowsapplicationswithThinAppvirtualizedapplicationsontheViewdesktopFortunatelyThinAppapplicationscanbemanagedthroughthesametoolsandprocessesasyournativeWindowsapplicationsandyoucantakeadvantageoftheefficiencyofyourcurrentapplicationmanagementsystem
ByvirtualizingapplicationsyoualsogainadynamicmechanismtorolloutneworpatchedversionsofanapplicationForstreamedapplicationsyousubstitutetheupdatedpackagefortheoriginalontheThinAppRepositoryForapplicationsresidingontheparentimagesyoucanusetheThinAppAppSyncfeatureandplaceanupdatedapplicationonanupdateserverinthedatacenterandusersautomaticallydownloadthenewversionoftheapplication
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
17
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
VMwareThinAppisespeciallysuitedtomigratingapplicationstoanewversionoftheWindowsoperatingsystemsuchasWindows7orlaterYourVMwareViewWindows7desktopscanincludeThinApppackagesoflegacyapplicationsIfanapplicationissupportedonthelaterversionoftheoperatingsystemyoucanvirtualizethelegacyapplicationandrunitonaWindows7desktopInadditionwithThinAppyoucanvirtualizeInternetExplorer6alongwithalegacyapplicationthatrunsonlyonIE6andrunthatvirtualizedapplicationonWindows7ThenativelyinstalledInternetExplorerbrowserrunsalongsidethevirtualizedIE6browseronaWindows7desktop
Customersinthe IDCstudysaidthatthecentralizedpackagingtestingprovisioningandupdatingofapplicationsinaVMwareViewimplementationwasthereasonforthecostsavingsinapplicationsupportThesebenefitsaremagnifiedwhendesktopapplicationsarevirtualizedwithThinApp
Time Saved in Managing Applications on the Desktop with VMware View
TraditionalPhysicalPCImplementation
TimeSavedperUserperYearwithVMwareView
PercentReductionin LaborCosts
262 hours 141 hours 54 Calculatedfrom IDCfiguresFromIDC figures
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
ldquoVMwareThinApphashelpeduskeepourlegacyapplications functioning and move forward with new technologiesevenwhenwe are faced by budget constraintsrdquo
mdashPaulBaltzell DeputyCIODeliveryServicesIndianaOfficeofTechnologyIndianastategovernmentIndianapolisIndiana
18
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Rolling Out New Base Images of Operating Systems and ApplicationsVMwareViewprovidestheoptionsofnonpersistent(stateless)andpersistent(stateful)desktopsaswellasViewComposertomanagelinkedclonesTheViewimagemanagementsystemprovidesoptionstomeetyourorganizationrsquosneeds
IfyouaremigratingtoanewoperatingsystemversionsuchasWindows7orlateryoucanuseViewComposerandtheRecomposefunctionforamuchsimplertransitionYoucanbuildthenewdesktopimagetoincludevirtualizedapplicationstoseparatetheapplicationsfromtheoperatingsystem
VMwareViewdesktopsbasedonmasterimagesstoredinthedatacentercanbeeasilydistributedtoremoteorbranchofficeswithouttheneedfordesktopadministratorstotravel
View customers in the IDCstudysaidthatthereductioninthenumberofimagesplusthefastertimetochangeeachimagewereinstrumentalinreducingtheoperationalcostsofimaginginaViewenvironmentForexampleoneViewenterpriseuserintheIDCstudyfoundthatadesktopreimagetook5minuteswithViewbut120minuteswiththetraditionalimagingapproach
Time Saved in Desktop Imaging with VMware View
TraditionalPhysicalPCImplementation
TimeSavedperUserPerYearwithVMwareView
PercentReductionin LaborCosts
213 hours 126 hours 59 CalculatedfromIDCfiguresFromIDCfigures
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
ldquoWithVMwarethereisalot of cost savings that peopleoverlookOneofthebiggest things that I can sayaboutVMwareanditrsquosjustflabbergastingisthatitusedtotaketwotechniciansthree to four days to set up alabof40thickmachinesandnowittakesonetechnicianthreehoursSoftwareupgradesornewinstallations can be pushed outintwohoursasopposedto eight hours for a lab of 100machinesrdquo
mdashGeorgesKhairallah NetworkSpecialist ChinoValleyUnifiedSchoolDistrictChinoCalifornia
19
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
User Data and User Persona in a View EnvironmentVMwareprovidesuserdataandpersonamanagementwithViewPersonaManagementWithPersonaManagementyoucanstorepersistentuserprofileinformationanduserdatainaseparatelocationfromthedesktopimageandoptimizeperformancebytakingadvantageoftheaccessandupdatealgorithmsofViewPersonaManagement
PersonaManagementdownloadsuserprofileinformationonanas-neededbasisthusavoidingloginbottlenecksInadditionupdatestouserdataandtheuserpersonaareuploadedonanintermittentbasistothepersonarepositorywhichavoidsalogoutbottleneckFormoreinformationonimplementingViewPersonaManagementseetheVMware View Persona Management Deployment Guide
ViewPersonaManagementwasnotinplacewhen IDCdidtheirstudysowehavenofiguresyetforthesavingsinlabortimewithViewPersonaManagement
Video ADP Dealer Services IllinoisADPDealerServicesadivisionof ADP(AutomaticDataProcessing)offershumanresourcepayrolltax andbenefitsadministrationtoautomobiledealershipsInthisvideo BillNaughtonChiefInformationOfficerandShaneMartinezDirectorofGlobalInfrastructurediscusstheirVMwareViewimplementationViewdesktopsareusedinremotelocationsonmobiledevicesandincall centersbysoftwaredevelopersandendusers
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
20
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Desktop Patch ManagementTodayrsquostraditionalpatchmanagementprocessesandsolutionsposemanychallengesAlargeproportionofadesktopadministratorrsquostimeisspenttestinganddistributingpatchesandtroubleshootingpatchdistributionissues
Current Challenges for Desktop Patch ManagementBothoperatingsystemsandapplicationsneedtobepatchedtokeepupwithsecurityenhancementsbugfixesandmoreThebasicprocessworkflowthatmostorganizationsfolloworattempttofollowwhentheyimplementpatchmanagementisthefollowing
ManagePatches
Prioritize
Plan
Remediate
TestReport
Assure
Audit
Assess
Figure 5ManagingthePatchMaintenanceStages
ThisrepeatingprocessofAssessPrioritizePlanRemediateTestReportAssureandAuditcanbecomplexandsubjecttomanychallengeswhichreducestheeffectivenessofthepatchmanagementprocessThenumberofvulnerabilitiesthathackersexploiteachyearincreasesataratethatistoofastforITadministratorstoremedyAsthenumberofnecessarypatchesincreasesthetimeneededtopatchalldesktopsystemsinanorganizationexpandsandbythetimeonepatchorsetofpatchesisrolledoutothervulnerabilitiesareexposedwhichalsoneedtobepatched
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
21
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
ThedistributednatureofdesktopandlaptopcomputershasmadecentrallymanagedsoftwaredistributionmechanismsanimportantpartoftheITinfrastructureinmanyorganizationsUsuallythesesolutionsarehighlydistributedinnatureandcomplextomanageandmaintainTheyalsodonotguaranteesuccessfuldistributionbecausetheyrelyonclient-sideagentswhichmustberunningandonthenetworktoreceiveanyupdatesThemoredistributedthedesktopenvironmentthemorecomplexpatchmanagementisandthelowerthefirst-passsuccessratioIfyouneedtodeliverpatchesandservicepackstodesktopsatremotebranchesorregionalofficeswherenetworkconnectivityislimitedyoucanencounterconnectivityissuesanditwilltakemuchlongertodeploytheupdatesSomeusersystemsneverreceivepatchesbecauseofinfrequentconnectiontothenetwork
AnotherkeychallengeintheconventionalpatchmanagementprocessisvalidatingpatchestoassurethatapplyingapatchwillnothaveanegativeimpactonanenduserrsquosPCorotherapplicationsThisprocessistime-consumingandsubjecttofailureAfterPCsaredeployedtouserstheyaresubjecttosignificantconfigurationdriftThisconfigurationdriftcanbeattributedtouser-initiatedhardwarereplacementshardwareupgradesorapplicationinstallationsthatvaryfromthecorecorporateimageThuscertifyingapatchagainstyourorganizationrsquosbaseimagedoesnotensurethatitworksonallusersrsquocomputersApatchorservicepackyoudistributemaycauseproblemsonsomecomputersandnotonothersItisthenverydifficulttoreverttothelastknowncleanstateoftheuserrsquosdesktopandtobackoutthechanges
WithallofthesecomplexitiesitcantakeaverylongtimetopatchallofthecomputersinyourorganizationThedelaysmakeitdifficulttomaintainadequateenterprisesecurityandthecostofremediatingthegapsinsecurityissignificantThetraditionalpatchmanagementprocessinvolveshighITlaborcostsandnotableuserdowntimeandinconvenience
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
22
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Virtualization Impact on Desktop Patch ManagementImplementingavirtualdesktopsolutiondoesnoteliminatetheneedforsolidprocessesandorganizationalresourcestomanagepatchingandothersecurityissuesHoweveryoucanmakethepatchingprocessmoreefficientbyusingthetoolsthataViewsolutionprovidesInatypicalViewenvironmentupdatesyouapplytoasingleparentvirtualmachineinstanceautomaticallyaffectmultipleend-userdesktopsAsaresultyouspendlesstimepatchingandcanupdatemoreend-userdesktopsonthefirstpass
ViewComposeroffersenhancedimagemanagementinaViewenvironmentAsshowninFigure6theViewComposertechnologyenablesyoutocreateacatalogofdesktoptypestomeettheneedsofparticularcategoriesofusersYoucreateaparentvirtualmachineimageforeachdesktoptypeandViewComposerprovisionsadesktoptoeachenduserbycreatingalinkedclonebasedontheappropriateparentimage
VM
VM
VM
VM
ParentImage 1
LinkedClones
VM
VM
VM
VM
ParentImage 3
VMware View Composer
VMware View Composer
VMware View Composer
LinkedClones
VM
VM
VM
VM
ParentImage 2
LinkedClones
OS
APP
DATA
Figure 6End-UserLinked-CloneDesktopsBasedonParentImages
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
23
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Viewcreatestheoperatingsystemdisksfortheseend-userdesktopsaslinkedclonesoftheparentvirtualmachineInitiallythedesktopsreaddatafromtheparentdiskWhenadesktopwritesdataViewsavesitinstorageonapersistentdiskthatisuniquetothatdesktopFuturereadscomefromthedesktoprsquospersistentdiskorfromtherebuiltdesktopimageasappropriate
ViewComposergivesyoumanagementfunctionsfortheselinked-clonedesktopsincludingRefreshRecomposeandRebalance
bullRefresh TheRefreshoperationallowsyoutorevertalinkedclonedesktoptoitsoriginaldeploymentstate
bullRecomposeTheRecomposefunctionallowsyoutomigrateanenduserfromonedesktoptoanothermaintainingtheuserrsquospersistentdiskandmakingtheuserdataavailabletotheuserfromthenewdesktop
bullRebalanceTheRebalancefeatureisawaytomovevirtualdesktopsfromonestoragearrayLUNtoanotherinordertobalancethediskusageload
FormoreinformationonRefreshRecomposeandRebalanceseetheVMware View Administration guide
YoucanusetheRecomposefunctiontostreamlinepatchingandmaketheprocessmoreefficientRatherthanmanagingapatchingprocessforeachindividualdesktopyoucanpatchtheparentdesktopandusetheRecomposefunctiontodistributethatpatchautomaticallytoendusersrsquodesktops
YoumanagealloftheseparentimagesdirectlyBecauseparentimagesareinthedatacenteryouavoidtheproblemsthatthetraditionalpatchingprocessencounterssuchasnetworklatencyandbandwidthissuesandissueswithdesktopsandlaptopsbeingonthenetworkatthetimeoftheremediationThecentralizednatureofthevirtualdesktopsensuresthattheseparentimagesarealwaysatthelatestpatchlevel
YoucanleverageyourexistinginvestmentinautomateddistributiontechnologiestopatchthemasterimagesinaViewimplementationThiswayyourcurrentstandardizedoperationsarenotaffectedAnotherapproachyoucantakeistousevCenterUpdateManagerasthepatchmechanismfortheparentimagesUsingUpdateManageryoucancreatedifferentpatchbaselinesforeachcategoryofdesktopThisapproachallowsyoutoassigntheappropriatelevelofpatchingprioritytocategoriesofdesktopsbasedonhowcriticalthedesktopsaretoyourbusinessratherthanwiththetraditionalbroadcastapproach
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
Video Blue Cross Blue Shield of Kansas City MissouriThisvideohighlightssomeofthebenefitsofaVMwareViewsolutionthepowerspaceandcostsavingsdisasterrecoveryandViewClientsonmobiledevicessuch asiPads
24
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
AfteryouupdatetheparentimagesandvalidatethepatchesoneadministratorcanrunascheduledRecomposeoperationforalloftheindividualdesktopinstancesyouhavedeployedYoucanschedulethisRecomposeoperationoutsidebusinesshourstominimizeanyimpactonendusersrsquoproductivityBecausethedesktopsallresideinthedatacenteryouavoidtheproblemofsystemsremainingunpatchedbecauseparticulardesktopsarepoweredoffornotonthenetworkAlsobecauseyouhavearollbackpointfortheparentimagesifyoudiscoveracompatibilityissueafterdeployingthenewdesktopinstancesyoucantriggerarevertRecomposeoperationondemandtoreturnuserstotheirlastknowngooddesktop
YoucanscheduleRecomposeoperationsorexecutethemonaccessforcingusersoffoftheirdesktopsintheeventthatyouneedtoapplyacriticalpatchimmediately
Customersinthe IDCstudystatedthatthelocked-downimageofWindowsonthedesktopmadepatchingmucheasier
Time Saved in Patch Management with VMware View
TraditionalPhysicalPCImplementation
TimeSavedperUserperYearwithVMwareView
PercentReductionin LaborCosts
77 hours 50 hours 65 Calculatedfrom IDCfiguresFromIDCfigures
Inadditionwehavealreadymentionedtheease of updating applications with VMware ThinAppEitherwithcopiesoftheThinApppackagesontheViewbaseimagesorwithdesktopshortcutstovirtualizedapplicationsstoredontheThinAppRepositoryThinAppprovidesameansofupdatingapplicationsautomaticallywithoutinterruptiontoapplicationuseEitherwayupdatedversionsofapplicationsarecentralizedandyoucanenforceusermigrationtotheupdatedversions
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
25
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Desktop Data SecurityAsfrequentnewsreportsattestlostlaptopcomputersandcompromiseddesktopPCscanendangersensitivecorporateorpersonaldataalltooeasilyWiththeever-increasingmobilityofdesktopenvironmentsandahigherpercentageofusersworkingonlaptopsdatasecurityattheendpointisbecominganincreasingconcernBothunauthorizedaccesstodatainthedatacenteranddatalossthroughtheftorlossofthedesktopdevicemustbeprevented
Current Challenges with Desktop Data SecurityTopreventunauthorizedaccesstodatacenterdatathroughlaptopssomeorganizationsimplementdisk-basedencryptionsolutionsthatcanbecostlyanddifficulttoscale
AlsowithanincreasinglymobileandremoteworkforcelaptopsandotherdevicesareeasilylostorstolenEmployeesmayalsocopydatatoUSBflashdrivesandremovedatafromthecompanysiteUSBflashdrivescanalsointroduceviruseswhichcancorruptdata
Ifasecuritybreachorleakoccursinanorganizationtheproductivitylostandthecosttofixthebreacharesignificant
Virtualization Impact on Desktop Data SecurityTheimmediateimprovementthatavirtualdesktopsolutionoffersfordatasecurityisthatyoustorealldatainvirtualmachinesthatarehostedinyourcorporatedatacenterYouprotectaccesstothisdatabydatacenter-levelsecuritymechanismssuchasfirewallsDMZswebproxiesandVPNsWhenusershavethinclientsattheirdeskstheynolongerstoredatalocallyITcanmeetexpectationsaboutsecurityandcompliancewithregulations
AnotherbenefitofreplacingthedevicesatusersrsquodeskswiththinclientsistheabilitytobeveryselectivewiththetypesofUSBdevicesthatyouallowtoconnecttothesecurevirtualdesktopenvironmentYougaintheabilitytopreventusersfromconnectingUSBflashdrivesiPodsiPhonesorotherUSB-basedpersonaldevicestotheirdesktopstherebyreducingtheopportunityfordataleaksByrestrictinguseofUSBdevicesyoucanalsomitigateconcernsabouttheintroductionofmalicioussoftware
ForuserswhoarenotalwaysconnectedtothecorporatenetworkVMwareViewincludesafeaturecalledViewwithLocalModeLocalModeallowsenduserstocheckouttheirdesktopsmdashincludingapplicationsanddatamdashfromthedatacentertotheirlocaldevicesThisinstanceofauserrsquosdesktopisencryptedIftheuserlosesthelaptopcomputerorthelaptopisstolenthedataonthemissingdeviceisencryptedandhasaremote-erasesettingthatdisablesitifitdoesnotcommunicatetothecorporatenetworkwithinaspecifiedamountoftime
YoualsohavetheoptionofincludingVMwarevShieldEndpointinyourViewdeploymenttomanageantivirusscanningThevShieldEndpointproducthandlesantivirusscanningofViewdesktopsfromacentralizedvirtualapplianceSeetheVMwarewebsiteformoreinformation about vShield Endpoint
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
26
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
CustomersintheIDC study stated that the cost savings in security were largely due to the abilitytopushpatchesontodesktopimageswithoutwaitingforindividualmachinestobeavailableThebenefitsofvShieldEndpointwerenotyetavailableatthetimeoftheIDCstudy
Time Saved in Security Administration with VMware View
TraditionalPhysicalPCImplementation
TimeSavedperUserperYearwithVMwareView
PercentReductionin LaborCosts
80 hours 24 hours 30 Calculatedfrom IDCfiguresFromIDCfigures
ldquoSecurityisveryimportantBeinginhealthcarewewanttomakesurethatwehaveno information whatsoever residing on the local machineWithVMwareourSecurityDepartmentgetsto manage security in the waytheyneedtoandatthesametimeourpoliciesarekepthellipinplaceandalsoourresponsibilitieswithHIPAA[HealthInsurancePortabilityandAccountabilityAct]andthe federal regulations are completely in compliance as wellrdquo
mdashGregWolverton ChiefInformationOfficer ARcarehealthcareArkansas
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
27
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Desktop Disaster Recovery and Data BackupDisasterrecoveryplansforend-userdevicescanbehighlycostlysosomeorganizationsfocusonserverdisasterrecoveryplansandneglectrecoveryplansfordesktopsEndusersmustoftenimplementtheirowndesktopandlaptopbackupsolutionsiftheywanttoprotectagainstaseverefailureordatacorruptionAndfewusersarediligentabouttheirbackups
Current Challenges for Desktop Disaster Recovery and Data BackupIfanorganizationishitbyadisasterthatcausesitsserverstofailovertoadisasterrecoverylocationendusersneedaccesstotheapplicationsrunningonthoseserversInadditionusersneedtoconnecttocentralizeddatastoredattherecoverylocationAdisasterrecoveryplanmustconnectenduserstotherecoveryinfrastructuresothattheycancontinuebeingproductive
AnotherdisasterscenarioisthefailureortheftofanenduserrsquosphysicaldesktopInanenvironmentthatreliesonhardware-dependentend-userdesktopsthecostandcomplexityofrecoverycanbeprohibitivelyexpensiveandsubjecttolimitedsuccessDesktopbackupstrategiesprovideonemethodofdesktoprecoverybutfewbackupplansarefullyimplementedoracceptedThegoalistobeabletorecoverauserrsquoscriticaldocumentsfilesapplicationsandpersonalsettingsMostorganizationsthatattemptthisapproachhavetoinvestinagent-basedbackupsolutionsthattheyinstalloneverydesktopandlaptop
OneofthebiggerchallengesofthisapproachistheimpactthebackupprocesshasonendusersIfawindowpopsupinthemiddleoftheworkdayandtheagentstartstobackupfilesusersareannoyedandtheircomputerscanslowtoacrawlAsaresultusersmaycanceltheprocessesandquitthebackupagentwindowInsomecasesifusershaveadministrativeaccesstotheirPCsandaresavvyenoughtheycandisablethebackupagentsontheirPCsIftheylosetheirlaptopsortheirdesktopharddrivesfailtheyhavenobackupsfromwhichtorestore
SomeorganizationsimplementagentlessstrategiesinwhichtheymapdesktopcomputerstocentrallylocatedfilesharesandcriticalfilesareredirectedusingActiveDirectorygrouppolicyobjectsThisapproachissomewhatmoresuccessfulbutdependingonthenetworktopologyanddistributionofusersitcanputastrainonthenetworkinfrastructureandisalsosomewhatdependentonendusersrsquoknowingwheretosavetheirfiles
Virtualization Impact on Desktop Disaster Recovery and Data BackupImplementingaVMwareViewdesktopstrategycanhelpyoutoachieveefficienciesindisasterrecoveryTheseefficienciesareevidentbothinrecoveryofdesktopconnectionstoanalternatedatacenterlocationaswellasrecoveryofdesktopimages
ManagementofViewvirtualdesktopsbyVMwarevSphereandvCenteriskeyOnearchitecturalcharacteristicofaViewimplementationisthatallthedatafilesandthevirtualmachinesthatprovidetheend-userdesktopsresideinadatacenteronsharedstorageInmanyinstancestheViewdesktopscanandshouldresideonthesamestoragearraysyouusetostoreyourservervirtualmachines
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
28
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
AsaresultyoucanusearrayreplicationtechnologiestoeasilyreplicateboththedesktopandtheservervirtualmachinestoyourdisasterrecoverysiteYoucanusethisapproachinconjunctionwithasolutionsuchasVMwareSiteRecoveryManagertofullyautomatetherecoveryofthedesktopvirtualmachinesBecauseyoucansetupalloftheViewinfrastructureserversasvirtualmachinesyoucanalsoreplicatethemtothedisasterrecoverysite
WithallofthecomponentsofyourViewinfrastructureavailableatyourdisasterrecoverysiteyoucangetyourorganizationbacktoworkmuchmoreeasilyafteradisasterYourenduserscanaccesstheirdesktopsfromhomeviaacorporateVPNordependingonyourconfigurationjustanInternetconnectionSimilarlyifapandemicrequiresyourorganizationtotellworkerstostayathometheycanconnecttotheirdesktopsandaccessthecorporateresourcestheyneedtodotheirjobswithouthavingtocomeintotheoffice
ThetimeandproductivitysavingsintheseareasaresignificantwithaVMwareViewsolutionIDC has not yet calculated the time saved fordisasterrecoveryanddatabackupinaViewimplementation
ldquoItrsquosnotjusttheinitialcostofhardwareitrsquosalsothatthefailureofthathardwaretakesquiteabitoftimetotroubleshootandfixmdashnottomentionthepossibilityoflosingdatasayifsomebodydropsalaptopWithVMwareViewwecanreducehardwaredependencyandstoreallthatdatainaprotecteddatacenterThatrsquosgoodfortheuserandgoodforthecompanysinceitwillmeanwewonrsquothavesensitivedatawanderingaroundondesktopsandlaptopsandUSBkeysAndbecauseavirtualdesktopisanapplianceifadevicefailswecanswapitoutandgettheuserbackupandrunningveryquicklyWecaneventieitinwith[VMwarevSphere]SiteRecoveryManagertoenablemoredynamicrecoverysoifweloseacallcenterinonelocationitsdataisprotectedandwecanstartupagaininanotherrdquo
mdashTomVanHarnSystemsSupportAdvisorAmwayregardingthesecurityanddisasterrecoverybenefitsofmovingfromphysicaldesktopstoVMwareViewvirtualdesktops
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
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Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Desktop Help Desk and SupportAsaresultofimplementingaVMwareView-baseddesktopstrategyyoucanexpecttoachievehigherlevelsofserviceforyourendusersandincreasetheperceivedlevelofserviceYoushouldalsobeabletotakeadvantageofthecentralizednatureofthearchitecturetoreducethemeantimetoresolutionofenduserhelpdeskissues
Current Challenges for Desktop Help Desk and SupportDesktopadministrationteamsstruggleconstantlytomeetestablishedservicelevelagreementsfordesktopendusersHelpdesksthatsupportdesktopusersfocusonminimizingthemeantimetoresolution(MTTR)whenauserrsquosdesktopfailsAlowerMTTRreducestheamountoftimethatendusersarenotbeingproductive
EndusersusuallypresentITwithaproblembutnotacauseCommonuserissuesincludeobsoletehardwarefaultyhardwareapplicationfailureslackofnetworkconnectivityandvirusesandmalwareOnlybycommunicatingwiththeenduseranddiscoveringthecausecanthedesktopadministratorsolvetheproblemMorecomplexproblemsmustbeescalatedtomoreexperienceddesktopadministratorswhichaddstothecostanddelay
ThedistributednatureofadesktopenvironmentaddsalevelofcomplexitytodesktopadministrationEndusersmaytelecommuteorworkinremoteofficesorbuildingswhichcanmakedesktoptroubleshootingmoredifficultandmorecostlySometimesdesktopadministratorsmusttraveltootherbuildingsorsites
Virtualization Impact on Desktop Help Desk and SupportBycentralizingthedesktopsinthedatacenterwithVMwareViewyoubringthedesktopsclosertothedesktopadministratorsThiseliminatesthechallengesofworkingwithdesktopsinbranchorremoteofficesInaViewenvironmentadministratorshavedirectaccesstoendusersrsquodesktopsviavCentersotheycanseewhatishappeningwithoutusingaremotemanagementtool
Searchingforacausetotheproblemcanbelimitedintimeifdiscoverytakesmorethanfiveminutesdesktopadministratorscansimplyprovisionanewdesktopfortheenduseranddeliveritoverthenetwork
ldquoOur department has lost 20percentofitsfundingandstaffinthepastyearByusingVMwareViewandHPMobileThinClientswersquovefoundamorecost-effectiveand efficient way to deliver computing resources to our studentsWersquorecontainingouroperatingcostswhilesupporting40percentmoremachinesThedesktopsrequirelesssupporttheteachers get a more reliable platformandthestudentsget a better educational experienceEverybodywinsrdquo
mdashJeremyWoods TechnologyPlanningCoordinatorOntario-MontclairSchoolDistrictOntarioCalifornia
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
30
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
ForarchitecturesthatincludethereplacementofendusersrsquoPCswiththinclientsorzeroclientssupportfortheseend-userdevicesisverysimpleInmanyinstancesendusersthemselvescaninstallandsetuptheirthinclientswithoutatechnicalsupportengineeronsiteIfahardwareproblemoccurstheendusercantrytofixtheproblembysimplyresettingthedeviceIfaresetdoesnotresolvetheissuethesupporttechniciancandeliverareplacementthinclientandtheuserisproductiveagainTypicalthinclientdeviceshaveafractionofthemovingpartsthatatraditionalPCorlaptophasThereforethemeantimebetweenfailures(MTBF)forthesedevicesisveryhighInthelongrunthesimplicityofthesedevicesleadstofewersupportcallsrelatedtohardwarefailure
Time Saved in Desktop Help Desk and Support with VMware View
TraditionalPhysicalPCImplementation
TimeSavedperUserperYearwithVMwareView
PercentReductionin LaborCosts
375 hours 217 hours 58 Calculatedfrom IDC figuresFromIDC figures
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
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Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
SummaryThetimesavedinthemanagementofuserdesktopsissignificantwithaVMwareViewvirtualdesktopimplementationTimesavedindesktopmanagementmeansthatyourITstaffcandevotethemselvestootherprojectsonyourIThorizon
AVMwareViewvirtualdesktopsolutionresolvesmanyoftheeconomicandusersatisfactionissuesofadesktopenvironmentAViewdeploymentsavesanaverageof7hoursoflaborperuserdesktopperyearoutof122hourslaborperuseronaphysicaldesktopperyearThisisa57decreaseinlaborcostswithaVMwareViewimplementationMultiplythe7hoursbyyournumberofusersandthetimeavailableforotherprojectsisaconvincingargumentforvirtualdesktops
Time Saved in Desktop Management with VMware View Virtual Desktops
Desktop Management Task Hours Saved per User per Year Percentage of Time Saved per User per Year
Desktophardwareandsoftwaredeployment 51 65
Useradministration 89 68
Applicationmanagement 141 54
Image management 126 59
Userprofilemanagement NotcalculatedbyIDC NotcalculatedbyIDC
Desktoppatchmanagement 50 65
Desktopdatasecurity 24 30
Desktopdisasterrecoveryanddatabackup NotcalculatedbyIDC NotcalculatedbyIDC
Desktophelpdeskandsupport 217 58
TOTAL time saved per user per year 698 hours 57Note ThistotalisaveryconservativeestimateoftimesavedwithVMwareViewItdoesnotincludethetimesavedwithViewPersonaManagementorvShieldEndpointantivirusprotection
IDChasnotyetstudiedthetimesavedwithViewPersonaManagementIDChasnotyetstudiedthetimebenefitsofvShieldEndpointforantivirusprotection
Inadditiontothelabor-savingbenefitsofdesktopvirtualizationViewdesktopvirtualizationsolutionisthefirststepinthejourneytothecloudByplacinguserdesktopsinthecloudalongwithThinAppvirtualizedapplicationsyouarepoisedtofillintheotherVMwaresolutionsforthepost-PCera
32
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Additional ResourcesQuantifying the Business Value of VMware ViewIDCwhitepaperMay2011
Desktop Total Cost of Ownership 2011 UpdateGartnerresearchnoteFebruary2011
10 Reasons to Modernize the DesktopCIOCustomSolutionsGroupwhitepaper
The Total Economic Impact of VMware ThinAppForresterResearchstudySeptember2010
VMware View documentation
View Technical Resources Decide Design Deploy
33
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
VMware Inc 3401 Hillview Avenue Palo Alto CA 94304 USA Tel 877-486-9273 Fax 650-427-5001 wwwvmwarecomCopyright copy 2012 VMware Inc All rights reserved This product is protected by US and international copyright and intellectual property laws VMware products are covered by one or more patents listed athttpwwwvmwarecomgopatents VMware is a registered trademark or trademark of VMware Inc in the United States andor other jurisdictions All other marks and names mentioned herein may be trademarks of their respective companies Item No VMW-IG-BUSINESSCASE-USLET-20120302-WEB
About the Authors and ContributorsTinadeBenedictiswrotethecurrentversionofthispaperTinaisatechnicalmarketingmanagerintheEndUserComputinggroupatVMwareShewritespapersonVMwareViewThinAppandotherenterprisedesktopproducts
SpecialthankstoRidwanHuqandBrianGammageforcontributionstothisversionofthepaper
TheauthorsoftheoriginalversionofthiswhitepaperwereJosephHorseyandAnjanSrinivasJosephHorseyiscurrentlyamanager ofsystemsengineeringforVMwareandhasvastexperiencearchitectingandsellingdesktopandservermanagementsolutions AnjanSrinivaswasformerlyagroupproductmarketingmanagerfordesktopproductsatVMware
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17
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
VMwareThinAppisespeciallysuitedtomigratingapplicationstoanewversionoftheWindowsoperatingsystemsuchasWindows7orlaterYourVMwareViewWindows7desktopscanincludeThinApppackagesoflegacyapplicationsIfanapplicationissupportedonthelaterversionoftheoperatingsystemyoucanvirtualizethelegacyapplicationandrunitonaWindows7desktopInadditionwithThinAppyoucanvirtualizeInternetExplorer6alongwithalegacyapplicationthatrunsonlyonIE6andrunthatvirtualizedapplicationonWindows7ThenativelyinstalledInternetExplorerbrowserrunsalongsidethevirtualizedIE6browseronaWindows7desktop
Customersinthe IDCstudysaidthatthecentralizedpackagingtestingprovisioningandupdatingofapplicationsinaVMwareViewimplementationwasthereasonforthecostsavingsinapplicationsupportThesebenefitsaremagnifiedwhendesktopapplicationsarevirtualizedwithThinApp
Time Saved in Managing Applications on the Desktop with VMware View
TraditionalPhysicalPCImplementation
TimeSavedperUserperYearwithVMwareView
PercentReductionin LaborCosts
262 hours 141 hours 54 Calculatedfrom IDCfiguresFromIDC figures
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
ldquoVMwareThinApphashelpeduskeepourlegacyapplications functioning and move forward with new technologiesevenwhenwe are faced by budget constraintsrdquo
mdashPaulBaltzell DeputyCIODeliveryServicesIndianaOfficeofTechnologyIndianastategovernmentIndianapolisIndiana
18
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Rolling Out New Base Images of Operating Systems and ApplicationsVMwareViewprovidestheoptionsofnonpersistent(stateless)andpersistent(stateful)desktopsaswellasViewComposertomanagelinkedclonesTheViewimagemanagementsystemprovidesoptionstomeetyourorganizationrsquosneeds
IfyouaremigratingtoanewoperatingsystemversionsuchasWindows7orlateryoucanuseViewComposerandtheRecomposefunctionforamuchsimplertransitionYoucanbuildthenewdesktopimagetoincludevirtualizedapplicationstoseparatetheapplicationsfromtheoperatingsystem
VMwareViewdesktopsbasedonmasterimagesstoredinthedatacentercanbeeasilydistributedtoremoteorbranchofficeswithouttheneedfordesktopadministratorstotravel
View customers in the IDCstudysaidthatthereductioninthenumberofimagesplusthefastertimetochangeeachimagewereinstrumentalinreducingtheoperationalcostsofimaginginaViewenvironmentForexampleoneViewenterpriseuserintheIDCstudyfoundthatadesktopreimagetook5minuteswithViewbut120minuteswiththetraditionalimagingapproach
Time Saved in Desktop Imaging with VMware View
TraditionalPhysicalPCImplementation
TimeSavedperUserPerYearwithVMwareView
PercentReductionin LaborCosts
213 hours 126 hours 59 CalculatedfromIDCfiguresFromIDCfigures
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
ldquoWithVMwarethereisalot of cost savings that peopleoverlookOneofthebiggest things that I can sayaboutVMwareanditrsquosjustflabbergastingisthatitusedtotaketwotechniciansthree to four days to set up alabof40thickmachinesandnowittakesonetechnicianthreehoursSoftwareupgradesornewinstallations can be pushed outintwohoursasopposedto eight hours for a lab of 100machinesrdquo
mdashGeorgesKhairallah NetworkSpecialist ChinoValleyUnifiedSchoolDistrictChinoCalifornia
19
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
User Data and User Persona in a View EnvironmentVMwareprovidesuserdataandpersonamanagementwithViewPersonaManagementWithPersonaManagementyoucanstorepersistentuserprofileinformationanduserdatainaseparatelocationfromthedesktopimageandoptimizeperformancebytakingadvantageoftheaccessandupdatealgorithmsofViewPersonaManagement
PersonaManagementdownloadsuserprofileinformationonanas-neededbasisthusavoidingloginbottlenecksInadditionupdatestouserdataandtheuserpersonaareuploadedonanintermittentbasistothepersonarepositorywhichavoidsalogoutbottleneckFormoreinformationonimplementingViewPersonaManagementseetheVMware View Persona Management Deployment Guide
ViewPersonaManagementwasnotinplacewhen IDCdidtheirstudysowehavenofiguresyetforthesavingsinlabortimewithViewPersonaManagement
Video ADP Dealer Services IllinoisADPDealerServicesadivisionof ADP(AutomaticDataProcessing)offershumanresourcepayrolltax andbenefitsadministrationtoautomobiledealershipsInthisvideo BillNaughtonChiefInformationOfficerandShaneMartinezDirectorofGlobalInfrastructurediscusstheirVMwareViewimplementationViewdesktopsareusedinremotelocationsonmobiledevicesandincall centersbysoftwaredevelopersandendusers
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
20
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Desktop Patch ManagementTodayrsquostraditionalpatchmanagementprocessesandsolutionsposemanychallengesAlargeproportionofadesktopadministratorrsquostimeisspenttestinganddistributingpatchesandtroubleshootingpatchdistributionissues
Current Challenges for Desktop Patch ManagementBothoperatingsystemsandapplicationsneedtobepatchedtokeepupwithsecurityenhancementsbugfixesandmoreThebasicprocessworkflowthatmostorganizationsfolloworattempttofollowwhentheyimplementpatchmanagementisthefollowing
ManagePatches
Prioritize
Plan
Remediate
TestReport
Assure
Audit
Assess
Figure 5ManagingthePatchMaintenanceStages
ThisrepeatingprocessofAssessPrioritizePlanRemediateTestReportAssureandAuditcanbecomplexandsubjecttomanychallengeswhichreducestheeffectivenessofthepatchmanagementprocessThenumberofvulnerabilitiesthathackersexploiteachyearincreasesataratethatistoofastforITadministratorstoremedyAsthenumberofnecessarypatchesincreasesthetimeneededtopatchalldesktopsystemsinanorganizationexpandsandbythetimeonepatchorsetofpatchesisrolledoutothervulnerabilitiesareexposedwhichalsoneedtobepatched
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
21
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
ThedistributednatureofdesktopandlaptopcomputershasmadecentrallymanagedsoftwaredistributionmechanismsanimportantpartoftheITinfrastructureinmanyorganizationsUsuallythesesolutionsarehighlydistributedinnatureandcomplextomanageandmaintainTheyalsodonotguaranteesuccessfuldistributionbecausetheyrelyonclient-sideagentswhichmustberunningandonthenetworktoreceiveanyupdatesThemoredistributedthedesktopenvironmentthemorecomplexpatchmanagementisandthelowerthefirst-passsuccessratioIfyouneedtodeliverpatchesandservicepackstodesktopsatremotebranchesorregionalofficeswherenetworkconnectivityislimitedyoucanencounterconnectivityissuesanditwilltakemuchlongertodeploytheupdatesSomeusersystemsneverreceivepatchesbecauseofinfrequentconnectiontothenetwork
AnotherkeychallengeintheconventionalpatchmanagementprocessisvalidatingpatchestoassurethatapplyingapatchwillnothaveanegativeimpactonanenduserrsquosPCorotherapplicationsThisprocessistime-consumingandsubjecttofailureAfterPCsaredeployedtouserstheyaresubjecttosignificantconfigurationdriftThisconfigurationdriftcanbeattributedtouser-initiatedhardwarereplacementshardwareupgradesorapplicationinstallationsthatvaryfromthecorecorporateimageThuscertifyingapatchagainstyourorganizationrsquosbaseimagedoesnotensurethatitworksonallusersrsquocomputersApatchorservicepackyoudistributemaycauseproblemsonsomecomputersandnotonothersItisthenverydifficulttoreverttothelastknowncleanstateoftheuserrsquosdesktopandtobackoutthechanges
WithallofthesecomplexitiesitcantakeaverylongtimetopatchallofthecomputersinyourorganizationThedelaysmakeitdifficulttomaintainadequateenterprisesecurityandthecostofremediatingthegapsinsecurityissignificantThetraditionalpatchmanagementprocessinvolveshighITlaborcostsandnotableuserdowntimeandinconvenience
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
22
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Virtualization Impact on Desktop Patch ManagementImplementingavirtualdesktopsolutiondoesnoteliminatetheneedforsolidprocessesandorganizationalresourcestomanagepatchingandothersecurityissuesHoweveryoucanmakethepatchingprocessmoreefficientbyusingthetoolsthataViewsolutionprovidesInatypicalViewenvironmentupdatesyouapplytoasingleparentvirtualmachineinstanceautomaticallyaffectmultipleend-userdesktopsAsaresultyouspendlesstimepatchingandcanupdatemoreend-userdesktopsonthefirstpass
ViewComposeroffersenhancedimagemanagementinaViewenvironmentAsshowninFigure6theViewComposertechnologyenablesyoutocreateacatalogofdesktoptypestomeettheneedsofparticularcategoriesofusersYoucreateaparentvirtualmachineimageforeachdesktoptypeandViewComposerprovisionsadesktoptoeachenduserbycreatingalinkedclonebasedontheappropriateparentimage
VM
VM
VM
VM
ParentImage 1
LinkedClones
VM
VM
VM
VM
ParentImage 3
VMware View Composer
VMware View Composer
VMware View Composer
LinkedClones
VM
VM
VM
VM
ParentImage 2
LinkedClones
OS
APP
DATA
Figure 6End-UserLinked-CloneDesktopsBasedonParentImages
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
23
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Viewcreatestheoperatingsystemdisksfortheseend-userdesktopsaslinkedclonesoftheparentvirtualmachineInitiallythedesktopsreaddatafromtheparentdiskWhenadesktopwritesdataViewsavesitinstorageonapersistentdiskthatisuniquetothatdesktopFuturereadscomefromthedesktoprsquospersistentdiskorfromtherebuiltdesktopimageasappropriate
ViewComposergivesyoumanagementfunctionsfortheselinked-clonedesktopsincludingRefreshRecomposeandRebalance
bullRefresh TheRefreshoperationallowsyoutorevertalinkedclonedesktoptoitsoriginaldeploymentstate
bullRecomposeTheRecomposefunctionallowsyoutomigrateanenduserfromonedesktoptoanothermaintainingtheuserrsquospersistentdiskandmakingtheuserdataavailabletotheuserfromthenewdesktop
bullRebalanceTheRebalancefeatureisawaytomovevirtualdesktopsfromonestoragearrayLUNtoanotherinordertobalancethediskusageload
FormoreinformationonRefreshRecomposeandRebalanceseetheVMware View Administration guide
YoucanusetheRecomposefunctiontostreamlinepatchingandmaketheprocessmoreefficientRatherthanmanagingapatchingprocessforeachindividualdesktopyoucanpatchtheparentdesktopandusetheRecomposefunctiontodistributethatpatchautomaticallytoendusersrsquodesktops
YoumanagealloftheseparentimagesdirectlyBecauseparentimagesareinthedatacenteryouavoidtheproblemsthatthetraditionalpatchingprocessencounterssuchasnetworklatencyandbandwidthissuesandissueswithdesktopsandlaptopsbeingonthenetworkatthetimeoftheremediationThecentralizednatureofthevirtualdesktopsensuresthattheseparentimagesarealwaysatthelatestpatchlevel
YoucanleverageyourexistinginvestmentinautomateddistributiontechnologiestopatchthemasterimagesinaViewimplementationThiswayyourcurrentstandardizedoperationsarenotaffectedAnotherapproachyoucantakeistousevCenterUpdateManagerasthepatchmechanismfortheparentimagesUsingUpdateManageryoucancreatedifferentpatchbaselinesforeachcategoryofdesktopThisapproachallowsyoutoassigntheappropriatelevelofpatchingprioritytocategoriesofdesktopsbasedonhowcriticalthedesktopsaretoyourbusinessratherthanwiththetraditionalbroadcastapproach
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
Video Blue Cross Blue Shield of Kansas City MissouriThisvideohighlightssomeofthebenefitsofaVMwareViewsolutionthepowerspaceandcostsavingsdisasterrecoveryandViewClientsonmobiledevicessuch asiPads
24
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
AfteryouupdatetheparentimagesandvalidatethepatchesoneadministratorcanrunascheduledRecomposeoperationforalloftheindividualdesktopinstancesyouhavedeployedYoucanschedulethisRecomposeoperationoutsidebusinesshourstominimizeanyimpactonendusersrsquoproductivityBecausethedesktopsallresideinthedatacenteryouavoidtheproblemofsystemsremainingunpatchedbecauseparticulardesktopsarepoweredoffornotonthenetworkAlsobecauseyouhavearollbackpointfortheparentimagesifyoudiscoveracompatibilityissueafterdeployingthenewdesktopinstancesyoucantriggerarevertRecomposeoperationondemandtoreturnuserstotheirlastknowngooddesktop
YoucanscheduleRecomposeoperationsorexecutethemonaccessforcingusersoffoftheirdesktopsintheeventthatyouneedtoapplyacriticalpatchimmediately
Customersinthe IDCstudystatedthatthelocked-downimageofWindowsonthedesktopmadepatchingmucheasier
Time Saved in Patch Management with VMware View
TraditionalPhysicalPCImplementation
TimeSavedperUserperYearwithVMwareView
PercentReductionin LaborCosts
77 hours 50 hours 65 Calculatedfrom IDCfiguresFromIDCfigures
Inadditionwehavealreadymentionedtheease of updating applications with VMware ThinAppEitherwithcopiesoftheThinApppackagesontheViewbaseimagesorwithdesktopshortcutstovirtualizedapplicationsstoredontheThinAppRepositoryThinAppprovidesameansofupdatingapplicationsautomaticallywithoutinterruptiontoapplicationuseEitherwayupdatedversionsofapplicationsarecentralizedandyoucanenforceusermigrationtotheupdatedversions
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
25
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Desktop Data SecurityAsfrequentnewsreportsattestlostlaptopcomputersandcompromiseddesktopPCscanendangersensitivecorporateorpersonaldataalltooeasilyWiththeever-increasingmobilityofdesktopenvironmentsandahigherpercentageofusersworkingonlaptopsdatasecurityattheendpointisbecominganincreasingconcernBothunauthorizedaccesstodatainthedatacenteranddatalossthroughtheftorlossofthedesktopdevicemustbeprevented
Current Challenges with Desktop Data SecurityTopreventunauthorizedaccesstodatacenterdatathroughlaptopssomeorganizationsimplementdisk-basedencryptionsolutionsthatcanbecostlyanddifficulttoscale
AlsowithanincreasinglymobileandremoteworkforcelaptopsandotherdevicesareeasilylostorstolenEmployeesmayalsocopydatatoUSBflashdrivesandremovedatafromthecompanysiteUSBflashdrivescanalsointroduceviruseswhichcancorruptdata
Ifasecuritybreachorleakoccursinanorganizationtheproductivitylostandthecosttofixthebreacharesignificant
Virtualization Impact on Desktop Data SecurityTheimmediateimprovementthatavirtualdesktopsolutionoffersfordatasecurityisthatyoustorealldatainvirtualmachinesthatarehostedinyourcorporatedatacenterYouprotectaccesstothisdatabydatacenter-levelsecuritymechanismssuchasfirewallsDMZswebproxiesandVPNsWhenusershavethinclientsattheirdeskstheynolongerstoredatalocallyITcanmeetexpectationsaboutsecurityandcompliancewithregulations
AnotherbenefitofreplacingthedevicesatusersrsquodeskswiththinclientsistheabilitytobeveryselectivewiththetypesofUSBdevicesthatyouallowtoconnecttothesecurevirtualdesktopenvironmentYougaintheabilitytopreventusersfromconnectingUSBflashdrivesiPodsiPhonesorotherUSB-basedpersonaldevicestotheirdesktopstherebyreducingtheopportunityfordataleaksByrestrictinguseofUSBdevicesyoucanalsomitigateconcernsabouttheintroductionofmalicioussoftware
ForuserswhoarenotalwaysconnectedtothecorporatenetworkVMwareViewincludesafeaturecalledViewwithLocalModeLocalModeallowsenduserstocheckouttheirdesktopsmdashincludingapplicationsanddatamdashfromthedatacentertotheirlocaldevicesThisinstanceofauserrsquosdesktopisencryptedIftheuserlosesthelaptopcomputerorthelaptopisstolenthedataonthemissingdeviceisencryptedandhasaremote-erasesettingthatdisablesitifitdoesnotcommunicatetothecorporatenetworkwithinaspecifiedamountoftime
YoualsohavetheoptionofincludingVMwarevShieldEndpointinyourViewdeploymenttomanageantivirusscanningThevShieldEndpointproducthandlesantivirusscanningofViewdesktopsfromacentralizedvirtualapplianceSeetheVMwarewebsiteformoreinformation about vShield Endpoint
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
26
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
CustomersintheIDC study stated that the cost savings in security were largely due to the abilitytopushpatchesontodesktopimageswithoutwaitingforindividualmachinestobeavailableThebenefitsofvShieldEndpointwerenotyetavailableatthetimeoftheIDCstudy
Time Saved in Security Administration with VMware View
TraditionalPhysicalPCImplementation
TimeSavedperUserperYearwithVMwareView
PercentReductionin LaborCosts
80 hours 24 hours 30 Calculatedfrom IDCfiguresFromIDCfigures
ldquoSecurityisveryimportantBeinginhealthcarewewanttomakesurethatwehaveno information whatsoever residing on the local machineWithVMwareourSecurityDepartmentgetsto manage security in the waytheyneedtoandatthesametimeourpoliciesarekepthellipinplaceandalsoourresponsibilitieswithHIPAA[HealthInsurancePortabilityandAccountabilityAct]andthe federal regulations are completely in compliance as wellrdquo
mdashGregWolverton ChiefInformationOfficer ARcarehealthcareArkansas
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
27
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Desktop Disaster Recovery and Data BackupDisasterrecoveryplansforend-userdevicescanbehighlycostlysosomeorganizationsfocusonserverdisasterrecoveryplansandneglectrecoveryplansfordesktopsEndusersmustoftenimplementtheirowndesktopandlaptopbackupsolutionsiftheywanttoprotectagainstaseverefailureordatacorruptionAndfewusersarediligentabouttheirbackups
Current Challenges for Desktop Disaster Recovery and Data BackupIfanorganizationishitbyadisasterthatcausesitsserverstofailovertoadisasterrecoverylocationendusersneedaccesstotheapplicationsrunningonthoseserversInadditionusersneedtoconnecttocentralizeddatastoredattherecoverylocationAdisasterrecoveryplanmustconnectenduserstotherecoveryinfrastructuresothattheycancontinuebeingproductive
AnotherdisasterscenarioisthefailureortheftofanenduserrsquosphysicaldesktopInanenvironmentthatreliesonhardware-dependentend-userdesktopsthecostandcomplexityofrecoverycanbeprohibitivelyexpensiveandsubjecttolimitedsuccessDesktopbackupstrategiesprovideonemethodofdesktoprecoverybutfewbackupplansarefullyimplementedoracceptedThegoalistobeabletorecoverauserrsquoscriticaldocumentsfilesapplicationsandpersonalsettingsMostorganizationsthatattemptthisapproachhavetoinvestinagent-basedbackupsolutionsthattheyinstalloneverydesktopandlaptop
OneofthebiggerchallengesofthisapproachistheimpactthebackupprocesshasonendusersIfawindowpopsupinthemiddleoftheworkdayandtheagentstartstobackupfilesusersareannoyedandtheircomputerscanslowtoacrawlAsaresultusersmaycanceltheprocessesandquitthebackupagentwindowInsomecasesifusershaveadministrativeaccesstotheirPCsandaresavvyenoughtheycandisablethebackupagentsontheirPCsIftheylosetheirlaptopsortheirdesktopharddrivesfailtheyhavenobackupsfromwhichtorestore
SomeorganizationsimplementagentlessstrategiesinwhichtheymapdesktopcomputerstocentrallylocatedfilesharesandcriticalfilesareredirectedusingActiveDirectorygrouppolicyobjectsThisapproachissomewhatmoresuccessfulbutdependingonthenetworktopologyanddistributionofusersitcanputastrainonthenetworkinfrastructureandisalsosomewhatdependentonendusersrsquoknowingwheretosavetheirfiles
Virtualization Impact on Desktop Disaster Recovery and Data BackupImplementingaVMwareViewdesktopstrategycanhelpyoutoachieveefficienciesindisasterrecoveryTheseefficienciesareevidentbothinrecoveryofdesktopconnectionstoanalternatedatacenterlocationaswellasrecoveryofdesktopimages
ManagementofViewvirtualdesktopsbyVMwarevSphereandvCenteriskeyOnearchitecturalcharacteristicofaViewimplementationisthatallthedatafilesandthevirtualmachinesthatprovidetheend-userdesktopsresideinadatacenteronsharedstorageInmanyinstancestheViewdesktopscanandshouldresideonthesamestoragearraysyouusetostoreyourservervirtualmachines
Desktop Hardware and Software Deployment
User Administration
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Desktop Patch Management
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Desktop Help Desk and Support
28
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
AsaresultyoucanusearrayreplicationtechnologiestoeasilyreplicateboththedesktopandtheservervirtualmachinestoyourdisasterrecoverysiteYoucanusethisapproachinconjunctionwithasolutionsuchasVMwareSiteRecoveryManagertofullyautomatetherecoveryofthedesktopvirtualmachinesBecauseyoucansetupalloftheViewinfrastructureserversasvirtualmachinesyoucanalsoreplicatethemtothedisasterrecoverysite
WithallofthecomponentsofyourViewinfrastructureavailableatyourdisasterrecoverysiteyoucangetyourorganizationbacktoworkmuchmoreeasilyafteradisasterYourenduserscanaccesstheirdesktopsfromhomeviaacorporateVPNordependingonyourconfigurationjustanInternetconnectionSimilarlyifapandemicrequiresyourorganizationtotellworkerstostayathometheycanconnecttotheirdesktopsandaccessthecorporateresourcestheyneedtodotheirjobswithouthavingtocomeintotheoffice
ThetimeandproductivitysavingsintheseareasaresignificantwithaVMwareViewsolutionIDC has not yet calculated the time saved fordisasterrecoveryanddatabackupinaViewimplementation
ldquoItrsquosnotjusttheinitialcostofhardwareitrsquosalsothatthefailureofthathardwaretakesquiteabitoftimetotroubleshootandfixmdashnottomentionthepossibilityoflosingdatasayifsomebodydropsalaptopWithVMwareViewwecanreducehardwaredependencyandstoreallthatdatainaprotecteddatacenterThatrsquosgoodfortheuserandgoodforthecompanysinceitwillmeanwewonrsquothavesensitivedatawanderingaroundondesktopsandlaptopsandUSBkeysAndbecauseavirtualdesktopisanapplianceifadevicefailswecanswapitoutandgettheuserbackupandrunningveryquicklyWecaneventieitinwith[VMwarevSphere]SiteRecoveryManagertoenablemoredynamicrecoverysoifweloseacallcenterinonelocationitsdataisprotectedandwecanstartupagaininanotherrdquo
mdashTomVanHarnSystemsSupportAdvisorAmwayregardingthesecurityanddisasterrecoverybenefitsofmovingfromphysicaldesktopstoVMwareViewvirtualdesktops
Desktop Hardware and Software Deployment
User Administration
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Desktop Patch Management
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Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Desktop Help Desk and SupportAsaresultofimplementingaVMwareView-baseddesktopstrategyyoucanexpecttoachievehigherlevelsofserviceforyourendusersandincreasetheperceivedlevelofserviceYoushouldalsobeabletotakeadvantageofthecentralizednatureofthearchitecturetoreducethemeantimetoresolutionofenduserhelpdeskissues
Current Challenges for Desktop Help Desk and SupportDesktopadministrationteamsstruggleconstantlytomeetestablishedservicelevelagreementsfordesktopendusersHelpdesksthatsupportdesktopusersfocusonminimizingthemeantimetoresolution(MTTR)whenauserrsquosdesktopfailsAlowerMTTRreducestheamountoftimethatendusersarenotbeingproductive
EndusersusuallypresentITwithaproblembutnotacauseCommonuserissuesincludeobsoletehardwarefaultyhardwareapplicationfailureslackofnetworkconnectivityandvirusesandmalwareOnlybycommunicatingwiththeenduseranddiscoveringthecausecanthedesktopadministratorsolvetheproblemMorecomplexproblemsmustbeescalatedtomoreexperienceddesktopadministratorswhichaddstothecostanddelay
ThedistributednatureofadesktopenvironmentaddsalevelofcomplexitytodesktopadministrationEndusersmaytelecommuteorworkinremoteofficesorbuildingswhichcanmakedesktoptroubleshootingmoredifficultandmorecostlySometimesdesktopadministratorsmusttraveltootherbuildingsorsites
Virtualization Impact on Desktop Help Desk and SupportBycentralizingthedesktopsinthedatacenterwithVMwareViewyoubringthedesktopsclosertothedesktopadministratorsThiseliminatesthechallengesofworkingwithdesktopsinbranchorremoteofficesInaViewenvironmentadministratorshavedirectaccesstoendusersrsquodesktopsviavCentersotheycanseewhatishappeningwithoutusingaremotemanagementtool
Searchingforacausetotheproblemcanbelimitedintimeifdiscoverytakesmorethanfiveminutesdesktopadministratorscansimplyprovisionanewdesktopfortheenduseranddeliveritoverthenetwork
ldquoOur department has lost 20percentofitsfundingandstaffinthepastyearByusingVMwareViewandHPMobileThinClientswersquovefoundamorecost-effectiveand efficient way to deliver computing resources to our studentsWersquorecontainingouroperatingcostswhilesupporting40percentmoremachinesThedesktopsrequirelesssupporttheteachers get a more reliable platformandthestudentsget a better educational experienceEverybodywinsrdquo
mdashJeremyWoods TechnologyPlanningCoordinatorOntario-MontclairSchoolDistrictOntarioCalifornia
Desktop Hardware and Software Deployment
User Administration
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Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
30
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
ForarchitecturesthatincludethereplacementofendusersrsquoPCswiththinclientsorzeroclientssupportfortheseend-userdevicesisverysimpleInmanyinstancesendusersthemselvescaninstallandsetuptheirthinclientswithoutatechnicalsupportengineeronsiteIfahardwareproblemoccurstheendusercantrytofixtheproblembysimplyresettingthedeviceIfaresetdoesnotresolvetheissuethesupporttechniciancandeliverareplacementthinclientandtheuserisproductiveagainTypicalthinclientdeviceshaveafractionofthemovingpartsthatatraditionalPCorlaptophasThereforethemeantimebetweenfailures(MTBF)forthesedevicesisveryhighInthelongrunthesimplicityofthesedevicesleadstofewersupportcallsrelatedtohardwarefailure
Time Saved in Desktop Help Desk and Support with VMware View
TraditionalPhysicalPCImplementation
TimeSavedperUserperYearwithVMwareView
PercentReductionin LaborCosts
375 hours 217 hours 58 Calculatedfrom IDC figuresFromIDC figures
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
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31
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
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BUSINESS CASE FOR DESKTOP VIRTUALIZATION
SummaryThetimesavedinthemanagementofuserdesktopsissignificantwithaVMwareViewvirtualdesktopimplementationTimesavedindesktopmanagementmeansthatyourITstaffcandevotethemselvestootherprojectsonyourIThorizon
AVMwareViewvirtualdesktopsolutionresolvesmanyoftheeconomicandusersatisfactionissuesofadesktopenvironmentAViewdeploymentsavesanaverageof7hoursoflaborperuserdesktopperyearoutof122hourslaborperuseronaphysicaldesktopperyearThisisa57decreaseinlaborcostswithaVMwareViewimplementationMultiplythe7hoursbyyournumberofusersandthetimeavailableforotherprojectsisaconvincingargumentforvirtualdesktops
Time Saved in Desktop Management with VMware View Virtual Desktops
Desktop Management Task Hours Saved per User per Year Percentage of Time Saved per User per Year
Desktophardwareandsoftwaredeployment 51 65
Useradministration 89 68
Applicationmanagement 141 54
Image management 126 59
Userprofilemanagement NotcalculatedbyIDC NotcalculatedbyIDC
Desktoppatchmanagement 50 65
Desktopdatasecurity 24 30
Desktopdisasterrecoveryanddatabackup NotcalculatedbyIDC NotcalculatedbyIDC
Desktophelpdeskandsupport 217 58
TOTAL time saved per user per year 698 hours 57Note ThistotalisaveryconservativeestimateoftimesavedwithVMwareViewItdoesnotincludethetimesavedwithViewPersonaManagementorvShieldEndpointantivirusprotection
IDChasnotyetstudiedthetimesavedwithViewPersonaManagementIDChasnotyetstudiedthetimebenefitsofvShieldEndpointforantivirusprotection
Inadditiontothelabor-savingbenefitsofdesktopvirtualizationViewdesktopvirtualizationsolutionisthefirststepinthejourneytothecloudByplacinguserdesktopsinthecloudalongwithThinAppvirtualizedapplicationsyouarepoisedtofillintheotherVMwaresolutionsforthepost-PCera
32
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Additional ResourcesQuantifying the Business Value of VMware ViewIDCwhitepaperMay2011
Desktop Total Cost of Ownership 2011 UpdateGartnerresearchnoteFebruary2011
10 Reasons to Modernize the DesktopCIOCustomSolutionsGroupwhitepaper
The Total Economic Impact of VMware ThinAppForresterResearchstudySeptember2010
VMware View documentation
View Technical Resources Decide Design Deploy
33
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
VMware Inc 3401 Hillview Avenue Palo Alto CA 94304 USA Tel 877-486-9273 Fax 650-427-5001 wwwvmwarecomCopyright copy 2012 VMware Inc All rights reserved This product is protected by US and international copyright and intellectual property laws VMware products are covered by one or more patents listed athttpwwwvmwarecomgopatents VMware is a registered trademark or trademark of VMware Inc in the United States andor other jurisdictions All other marks and names mentioned herein may be trademarks of their respective companies Item No VMW-IG-BUSINESSCASE-USLET-20120302-WEB
About the Authors and ContributorsTinadeBenedictiswrotethecurrentversionofthispaperTinaisatechnicalmarketingmanagerintheEndUserComputinggroupatVMwareShewritespapersonVMwareViewThinAppandotherenterprisedesktopproducts
SpecialthankstoRidwanHuqandBrianGammageforcontributionstothisversionofthepaper
TheauthorsoftheoriginalversionofthiswhitepaperwereJosephHorseyandAnjanSrinivasJosephHorseyiscurrentlyamanager ofsystemsengineeringforVMwareandhasvastexperiencearchitectingandsellingdesktopandservermanagementsolutions AnjanSrinivaswasformerlyagroupproductmarketingmanagerfordesktopproductsatVMware
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18
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Rolling Out New Base Images of Operating Systems and ApplicationsVMwareViewprovidestheoptionsofnonpersistent(stateless)andpersistent(stateful)desktopsaswellasViewComposertomanagelinkedclonesTheViewimagemanagementsystemprovidesoptionstomeetyourorganizationrsquosneeds
IfyouaremigratingtoanewoperatingsystemversionsuchasWindows7orlateryoucanuseViewComposerandtheRecomposefunctionforamuchsimplertransitionYoucanbuildthenewdesktopimagetoincludevirtualizedapplicationstoseparatetheapplicationsfromtheoperatingsystem
VMwareViewdesktopsbasedonmasterimagesstoredinthedatacentercanbeeasilydistributedtoremoteorbranchofficeswithouttheneedfordesktopadministratorstotravel
View customers in the IDCstudysaidthatthereductioninthenumberofimagesplusthefastertimetochangeeachimagewereinstrumentalinreducingtheoperationalcostsofimaginginaViewenvironmentForexampleoneViewenterpriseuserintheIDCstudyfoundthatadesktopreimagetook5minuteswithViewbut120minuteswiththetraditionalimagingapproach
Time Saved in Desktop Imaging with VMware View
TraditionalPhysicalPCImplementation
TimeSavedperUserPerYearwithVMwareView
PercentReductionin LaborCosts
213 hours 126 hours 59 CalculatedfromIDCfiguresFromIDCfigures
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
ldquoWithVMwarethereisalot of cost savings that peopleoverlookOneofthebiggest things that I can sayaboutVMwareanditrsquosjustflabbergastingisthatitusedtotaketwotechniciansthree to four days to set up alabof40thickmachinesandnowittakesonetechnicianthreehoursSoftwareupgradesornewinstallations can be pushed outintwohoursasopposedto eight hours for a lab of 100machinesrdquo
mdashGeorgesKhairallah NetworkSpecialist ChinoValleyUnifiedSchoolDistrictChinoCalifornia
19
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
User Data and User Persona in a View EnvironmentVMwareprovidesuserdataandpersonamanagementwithViewPersonaManagementWithPersonaManagementyoucanstorepersistentuserprofileinformationanduserdatainaseparatelocationfromthedesktopimageandoptimizeperformancebytakingadvantageoftheaccessandupdatealgorithmsofViewPersonaManagement
PersonaManagementdownloadsuserprofileinformationonanas-neededbasisthusavoidingloginbottlenecksInadditionupdatestouserdataandtheuserpersonaareuploadedonanintermittentbasistothepersonarepositorywhichavoidsalogoutbottleneckFormoreinformationonimplementingViewPersonaManagementseetheVMware View Persona Management Deployment Guide
ViewPersonaManagementwasnotinplacewhen IDCdidtheirstudysowehavenofiguresyetforthesavingsinlabortimewithViewPersonaManagement
Video ADP Dealer Services IllinoisADPDealerServicesadivisionof ADP(AutomaticDataProcessing)offershumanresourcepayrolltax andbenefitsadministrationtoautomobiledealershipsInthisvideo BillNaughtonChiefInformationOfficerandShaneMartinezDirectorofGlobalInfrastructurediscusstheirVMwareViewimplementationViewdesktopsareusedinremotelocationsonmobiledevicesandincall centersbysoftwaredevelopersandendusers
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
20
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Desktop Patch ManagementTodayrsquostraditionalpatchmanagementprocessesandsolutionsposemanychallengesAlargeproportionofadesktopadministratorrsquostimeisspenttestinganddistributingpatchesandtroubleshootingpatchdistributionissues
Current Challenges for Desktop Patch ManagementBothoperatingsystemsandapplicationsneedtobepatchedtokeepupwithsecurityenhancementsbugfixesandmoreThebasicprocessworkflowthatmostorganizationsfolloworattempttofollowwhentheyimplementpatchmanagementisthefollowing
ManagePatches
Prioritize
Plan
Remediate
TestReport
Assure
Audit
Assess
Figure 5ManagingthePatchMaintenanceStages
ThisrepeatingprocessofAssessPrioritizePlanRemediateTestReportAssureandAuditcanbecomplexandsubjecttomanychallengeswhichreducestheeffectivenessofthepatchmanagementprocessThenumberofvulnerabilitiesthathackersexploiteachyearincreasesataratethatistoofastforITadministratorstoremedyAsthenumberofnecessarypatchesincreasesthetimeneededtopatchalldesktopsystemsinanorganizationexpandsandbythetimeonepatchorsetofpatchesisrolledoutothervulnerabilitiesareexposedwhichalsoneedtobepatched
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
21
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
ThedistributednatureofdesktopandlaptopcomputershasmadecentrallymanagedsoftwaredistributionmechanismsanimportantpartoftheITinfrastructureinmanyorganizationsUsuallythesesolutionsarehighlydistributedinnatureandcomplextomanageandmaintainTheyalsodonotguaranteesuccessfuldistributionbecausetheyrelyonclient-sideagentswhichmustberunningandonthenetworktoreceiveanyupdatesThemoredistributedthedesktopenvironmentthemorecomplexpatchmanagementisandthelowerthefirst-passsuccessratioIfyouneedtodeliverpatchesandservicepackstodesktopsatremotebranchesorregionalofficeswherenetworkconnectivityislimitedyoucanencounterconnectivityissuesanditwilltakemuchlongertodeploytheupdatesSomeusersystemsneverreceivepatchesbecauseofinfrequentconnectiontothenetwork
AnotherkeychallengeintheconventionalpatchmanagementprocessisvalidatingpatchestoassurethatapplyingapatchwillnothaveanegativeimpactonanenduserrsquosPCorotherapplicationsThisprocessistime-consumingandsubjecttofailureAfterPCsaredeployedtouserstheyaresubjecttosignificantconfigurationdriftThisconfigurationdriftcanbeattributedtouser-initiatedhardwarereplacementshardwareupgradesorapplicationinstallationsthatvaryfromthecorecorporateimageThuscertifyingapatchagainstyourorganizationrsquosbaseimagedoesnotensurethatitworksonallusersrsquocomputersApatchorservicepackyoudistributemaycauseproblemsonsomecomputersandnotonothersItisthenverydifficulttoreverttothelastknowncleanstateoftheuserrsquosdesktopandtobackoutthechanges
WithallofthesecomplexitiesitcantakeaverylongtimetopatchallofthecomputersinyourorganizationThedelaysmakeitdifficulttomaintainadequateenterprisesecurityandthecostofremediatingthegapsinsecurityissignificantThetraditionalpatchmanagementprocessinvolveshighITlaborcostsandnotableuserdowntimeandinconvenience
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
22
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Virtualization Impact on Desktop Patch ManagementImplementingavirtualdesktopsolutiondoesnoteliminatetheneedforsolidprocessesandorganizationalresourcestomanagepatchingandothersecurityissuesHoweveryoucanmakethepatchingprocessmoreefficientbyusingthetoolsthataViewsolutionprovidesInatypicalViewenvironmentupdatesyouapplytoasingleparentvirtualmachineinstanceautomaticallyaffectmultipleend-userdesktopsAsaresultyouspendlesstimepatchingandcanupdatemoreend-userdesktopsonthefirstpass
ViewComposeroffersenhancedimagemanagementinaViewenvironmentAsshowninFigure6theViewComposertechnologyenablesyoutocreateacatalogofdesktoptypestomeettheneedsofparticularcategoriesofusersYoucreateaparentvirtualmachineimageforeachdesktoptypeandViewComposerprovisionsadesktoptoeachenduserbycreatingalinkedclonebasedontheappropriateparentimage
VM
VM
VM
VM
ParentImage 1
LinkedClones
VM
VM
VM
VM
ParentImage 3
VMware View Composer
VMware View Composer
VMware View Composer
LinkedClones
VM
VM
VM
VM
ParentImage 2
LinkedClones
OS
APP
DATA
Figure 6End-UserLinked-CloneDesktopsBasedonParentImages
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
23
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Viewcreatestheoperatingsystemdisksfortheseend-userdesktopsaslinkedclonesoftheparentvirtualmachineInitiallythedesktopsreaddatafromtheparentdiskWhenadesktopwritesdataViewsavesitinstorageonapersistentdiskthatisuniquetothatdesktopFuturereadscomefromthedesktoprsquospersistentdiskorfromtherebuiltdesktopimageasappropriate
ViewComposergivesyoumanagementfunctionsfortheselinked-clonedesktopsincludingRefreshRecomposeandRebalance
bullRefresh TheRefreshoperationallowsyoutorevertalinkedclonedesktoptoitsoriginaldeploymentstate
bullRecomposeTheRecomposefunctionallowsyoutomigrateanenduserfromonedesktoptoanothermaintainingtheuserrsquospersistentdiskandmakingtheuserdataavailabletotheuserfromthenewdesktop
bullRebalanceTheRebalancefeatureisawaytomovevirtualdesktopsfromonestoragearrayLUNtoanotherinordertobalancethediskusageload
FormoreinformationonRefreshRecomposeandRebalanceseetheVMware View Administration guide
YoucanusetheRecomposefunctiontostreamlinepatchingandmaketheprocessmoreefficientRatherthanmanagingapatchingprocessforeachindividualdesktopyoucanpatchtheparentdesktopandusetheRecomposefunctiontodistributethatpatchautomaticallytoendusersrsquodesktops
YoumanagealloftheseparentimagesdirectlyBecauseparentimagesareinthedatacenteryouavoidtheproblemsthatthetraditionalpatchingprocessencounterssuchasnetworklatencyandbandwidthissuesandissueswithdesktopsandlaptopsbeingonthenetworkatthetimeoftheremediationThecentralizednatureofthevirtualdesktopsensuresthattheseparentimagesarealwaysatthelatestpatchlevel
YoucanleverageyourexistinginvestmentinautomateddistributiontechnologiestopatchthemasterimagesinaViewimplementationThiswayyourcurrentstandardizedoperationsarenotaffectedAnotherapproachyoucantakeistousevCenterUpdateManagerasthepatchmechanismfortheparentimagesUsingUpdateManageryoucancreatedifferentpatchbaselinesforeachcategoryofdesktopThisapproachallowsyoutoassigntheappropriatelevelofpatchingprioritytocategoriesofdesktopsbasedonhowcriticalthedesktopsaretoyourbusinessratherthanwiththetraditionalbroadcastapproach
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
Video Blue Cross Blue Shield of Kansas City MissouriThisvideohighlightssomeofthebenefitsofaVMwareViewsolutionthepowerspaceandcostsavingsdisasterrecoveryandViewClientsonmobiledevicessuch asiPads
24
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
AfteryouupdatetheparentimagesandvalidatethepatchesoneadministratorcanrunascheduledRecomposeoperationforalloftheindividualdesktopinstancesyouhavedeployedYoucanschedulethisRecomposeoperationoutsidebusinesshourstominimizeanyimpactonendusersrsquoproductivityBecausethedesktopsallresideinthedatacenteryouavoidtheproblemofsystemsremainingunpatchedbecauseparticulardesktopsarepoweredoffornotonthenetworkAlsobecauseyouhavearollbackpointfortheparentimagesifyoudiscoveracompatibilityissueafterdeployingthenewdesktopinstancesyoucantriggerarevertRecomposeoperationondemandtoreturnuserstotheirlastknowngooddesktop
YoucanscheduleRecomposeoperationsorexecutethemonaccessforcingusersoffoftheirdesktopsintheeventthatyouneedtoapplyacriticalpatchimmediately
Customersinthe IDCstudystatedthatthelocked-downimageofWindowsonthedesktopmadepatchingmucheasier
Time Saved in Patch Management with VMware View
TraditionalPhysicalPCImplementation
TimeSavedperUserperYearwithVMwareView
PercentReductionin LaborCosts
77 hours 50 hours 65 Calculatedfrom IDCfiguresFromIDCfigures
Inadditionwehavealreadymentionedtheease of updating applications with VMware ThinAppEitherwithcopiesoftheThinApppackagesontheViewbaseimagesorwithdesktopshortcutstovirtualizedapplicationsstoredontheThinAppRepositoryThinAppprovidesameansofupdatingapplicationsautomaticallywithoutinterruptiontoapplicationuseEitherwayupdatedversionsofapplicationsarecentralizedandyoucanenforceusermigrationtotheupdatedversions
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
25
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Desktop Data SecurityAsfrequentnewsreportsattestlostlaptopcomputersandcompromiseddesktopPCscanendangersensitivecorporateorpersonaldataalltooeasilyWiththeever-increasingmobilityofdesktopenvironmentsandahigherpercentageofusersworkingonlaptopsdatasecurityattheendpointisbecominganincreasingconcernBothunauthorizedaccesstodatainthedatacenteranddatalossthroughtheftorlossofthedesktopdevicemustbeprevented
Current Challenges with Desktop Data SecurityTopreventunauthorizedaccesstodatacenterdatathroughlaptopssomeorganizationsimplementdisk-basedencryptionsolutionsthatcanbecostlyanddifficulttoscale
AlsowithanincreasinglymobileandremoteworkforcelaptopsandotherdevicesareeasilylostorstolenEmployeesmayalsocopydatatoUSBflashdrivesandremovedatafromthecompanysiteUSBflashdrivescanalsointroduceviruseswhichcancorruptdata
Ifasecuritybreachorleakoccursinanorganizationtheproductivitylostandthecosttofixthebreacharesignificant
Virtualization Impact on Desktop Data SecurityTheimmediateimprovementthatavirtualdesktopsolutionoffersfordatasecurityisthatyoustorealldatainvirtualmachinesthatarehostedinyourcorporatedatacenterYouprotectaccesstothisdatabydatacenter-levelsecuritymechanismssuchasfirewallsDMZswebproxiesandVPNsWhenusershavethinclientsattheirdeskstheynolongerstoredatalocallyITcanmeetexpectationsaboutsecurityandcompliancewithregulations
AnotherbenefitofreplacingthedevicesatusersrsquodeskswiththinclientsistheabilitytobeveryselectivewiththetypesofUSBdevicesthatyouallowtoconnecttothesecurevirtualdesktopenvironmentYougaintheabilitytopreventusersfromconnectingUSBflashdrivesiPodsiPhonesorotherUSB-basedpersonaldevicestotheirdesktopstherebyreducingtheopportunityfordataleaksByrestrictinguseofUSBdevicesyoucanalsomitigateconcernsabouttheintroductionofmalicioussoftware
ForuserswhoarenotalwaysconnectedtothecorporatenetworkVMwareViewincludesafeaturecalledViewwithLocalModeLocalModeallowsenduserstocheckouttheirdesktopsmdashincludingapplicationsanddatamdashfromthedatacentertotheirlocaldevicesThisinstanceofauserrsquosdesktopisencryptedIftheuserlosesthelaptopcomputerorthelaptopisstolenthedataonthemissingdeviceisencryptedandhasaremote-erasesettingthatdisablesitifitdoesnotcommunicatetothecorporatenetworkwithinaspecifiedamountoftime
YoualsohavetheoptionofincludingVMwarevShieldEndpointinyourViewdeploymenttomanageantivirusscanningThevShieldEndpointproducthandlesantivirusscanningofViewdesktopsfromacentralizedvirtualapplianceSeetheVMwarewebsiteformoreinformation about vShield Endpoint
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
26
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
CustomersintheIDC study stated that the cost savings in security were largely due to the abilitytopushpatchesontodesktopimageswithoutwaitingforindividualmachinestobeavailableThebenefitsofvShieldEndpointwerenotyetavailableatthetimeoftheIDCstudy
Time Saved in Security Administration with VMware View
TraditionalPhysicalPCImplementation
TimeSavedperUserperYearwithVMwareView
PercentReductionin LaborCosts
80 hours 24 hours 30 Calculatedfrom IDCfiguresFromIDCfigures
ldquoSecurityisveryimportantBeinginhealthcarewewanttomakesurethatwehaveno information whatsoever residing on the local machineWithVMwareourSecurityDepartmentgetsto manage security in the waytheyneedtoandatthesametimeourpoliciesarekepthellipinplaceandalsoourresponsibilitieswithHIPAA[HealthInsurancePortabilityandAccountabilityAct]andthe federal regulations are completely in compliance as wellrdquo
mdashGregWolverton ChiefInformationOfficer ARcarehealthcareArkansas
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
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Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Desktop Disaster Recovery and Data BackupDisasterrecoveryplansforend-userdevicescanbehighlycostlysosomeorganizationsfocusonserverdisasterrecoveryplansandneglectrecoveryplansfordesktopsEndusersmustoftenimplementtheirowndesktopandlaptopbackupsolutionsiftheywanttoprotectagainstaseverefailureordatacorruptionAndfewusersarediligentabouttheirbackups
Current Challenges for Desktop Disaster Recovery and Data BackupIfanorganizationishitbyadisasterthatcausesitsserverstofailovertoadisasterrecoverylocationendusersneedaccesstotheapplicationsrunningonthoseserversInadditionusersneedtoconnecttocentralizeddatastoredattherecoverylocationAdisasterrecoveryplanmustconnectenduserstotherecoveryinfrastructuresothattheycancontinuebeingproductive
AnotherdisasterscenarioisthefailureortheftofanenduserrsquosphysicaldesktopInanenvironmentthatreliesonhardware-dependentend-userdesktopsthecostandcomplexityofrecoverycanbeprohibitivelyexpensiveandsubjecttolimitedsuccessDesktopbackupstrategiesprovideonemethodofdesktoprecoverybutfewbackupplansarefullyimplementedoracceptedThegoalistobeabletorecoverauserrsquoscriticaldocumentsfilesapplicationsandpersonalsettingsMostorganizationsthatattemptthisapproachhavetoinvestinagent-basedbackupsolutionsthattheyinstalloneverydesktopandlaptop
OneofthebiggerchallengesofthisapproachistheimpactthebackupprocesshasonendusersIfawindowpopsupinthemiddleoftheworkdayandtheagentstartstobackupfilesusersareannoyedandtheircomputerscanslowtoacrawlAsaresultusersmaycanceltheprocessesandquitthebackupagentwindowInsomecasesifusershaveadministrativeaccesstotheirPCsandaresavvyenoughtheycandisablethebackupagentsontheirPCsIftheylosetheirlaptopsortheirdesktopharddrivesfailtheyhavenobackupsfromwhichtorestore
SomeorganizationsimplementagentlessstrategiesinwhichtheymapdesktopcomputerstocentrallylocatedfilesharesandcriticalfilesareredirectedusingActiveDirectorygrouppolicyobjectsThisapproachissomewhatmoresuccessfulbutdependingonthenetworktopologyanddistributionofusersitcanputastrainonthenetworkinfrastructureandisalsosomewhatdependentonendusersrsquoknowingwheretosavetheirfiles
Virtualization Impact on Desktop Disaster Recovery and Data BackupImplementingaVMwareViewdesktopstrategycanhelpyoutoachieveefficienciesindisasterrecoveryTheseefficienciesareevidentbothinrecoveryofdesktopconnectionstoanalternatedatacenterlocationaswellasrecoveryofdesktopimages
ManagementofViewvirtualdesktopsbyVMwarevSphereandvCenteriskeyOnearchitecturalcharacteristicofaViewimplementationisthatallthedatafilesandthevirtualmachinesthatprovidetheend-userdesktopsresideinadatacenteronsharedstorageInmanyinstancestheViewdesktopscanandshouldresideonthesamestoragearraysyouusetostoreyourservervirtualmachines
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
28
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
AsaresultyoucanusearrayreplicationtechnologiestoeasilyreplicateboththedesktopandtheservervirtualmachinestoyourdisasterrecoverysiteYoucanusethisapproachinconjunctionwithasolutionsuchasVMwareSiteRecoveryManagertofullyautomatetherecoveryofthedesktopvirtualmachinesBecauseyoucansetupalloftheViewinfrastructureserversasvirtualmachinesyoucanalsoreplicatethemtothedisasterrecoverysite
WithallofthecomponentsofyourViewinfrastructureavailableatyourdisasterrecoverysiteyoucangetyourorganizationbacktoworkmuchmoreeasilyafteradisasterYourenduserscanaccesstheirdesktopsfromhomeviaacorporateVPNordependingonyourconfigurationjustanInternetconnectionSimilarlyifapandemicrequiresyourorganizationtotellworkerstostayathometheycanconnecttotheirdesktopsandaccessthecorporateresourcestheyneedtodotheirjobswithouthavingtocomeintotheoffice
ThetimeandproductivitysavingsintheseareasaresignificantwithaVMwareViewsolutionIDC has not yet calculated the time saved fordisasterrecoveryanddatabackupinaViewimplementation
ldquoItrsquosnotjusttheinitialcostofhardwareitrsquosalsothatthefailureofthathardwaretakesquiteabitoftimetotroubleshootandfixmdashnottomentionthepossibilityoflosingdatasayifsomebodydropsalaptopWithVMwareViewwecanreducehardwaredependencyandstoreallthatdatainaprotecteddatacenterThatrsquosgoodfortheuserandgoodforthecompanysinceitwillmeanwewonrsquothavesensitivedatawanderingaroundondesktopsandlaptopsandUSBkeysAndbecauseavirtualdesktopisanapplianceifadevicefailswecanswapitoutandgettheuserbackupandrunningveryquicklyWecaneventieitinwith[VMwarevSphere]SiteRecoveryManagertoenablemoredynamicrecoverysoifweloseacallcenterinonelocationitsdataisprotectedandwecanstartupagaininanotherrdquo
mdashTomVanHarnSystemsSupportAdvisorAmwayregardingthesecurityanddisasterrecoverybenefitsofmovingfromphysicaldesktopstoVMwareViewvirtualdesktops
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
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Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Desktop Help Desk and SupportAsaresultofimplementingaVMwareView-baseddesktopstrategyyoucanexpecttoachievehigherlevelsofserviceforyourendusersandincreasetheperceivedlevelofserviceYoushouldalsobeabletotakeadvantageofthecentralizednatureofthearchitecturetoreducethemeantimetoresolutionofenduserhelpdeskissues
Current Challenges for Desktop Help Desk and SupportDesktopadministrationteamsstruggleconstantlytomeetestablishedservicelevelagreementsfordesktopendusersHelpdesksthatsupportdesktopusersfocusonminimizingthemeantimetoresolution(MTTR)whenauserrsquosdesktopfailsAlowerMTTRreducestheamountoftimethatendusersarenotbeingproductive
EndusersusuallypresentITwithaproblembutnotacauseCommonuserissuesincludeobsoletehardwarefaultyhardwareapplicationfailureslackofnetworkconnectivityandvirusesandmalwareOnlybycommunicatingwiththeenduseranddiscoveringthecausecanthedesktopadministratorsolvetheproblemMorecomplexproblemsmustbeescalatedtomoreexperienceddesktopadministratorswhichaddstothecostanddelay
ThedistributednatureofadesktopenvironmentaddsalevelofcomplexitytodesktopadministrationEndusersmaytelecommuteorworkinremoteofficesorbuildingswhichcanmakedesktoptroubleshootingmoredifficultandmorecostlySometimesdesktopadministratorsmusttraveltootherbuildingsorsites
Virtualization Impact on Desktop Help Desk and SupportBycentralizingthedesktopsinthedatacenterwithVMwareViewyoubringthedesktopsclosertothedesktopadministratorsThiseliminatesthechallengesofworkingwithdesktopsinbranchorremoteofficesInaViewenvironmentadministratorshavedirectaccesstoendusersrsquodesktopsviavCentersotheycanseewhatishappeningwithoutusingaremotemanagementtool
Searchingforacausetotheproblemcanbelimitedintimeifdiscoverytakesmorethanfiveminutesdesktopadministratorscansimplyprovisionanewdesktopfortheenduseranddeliveritoverthenetwork
ldquoOur department has lost 20percentofitsfundingandstaffinthepastyearByusingVMwareViewandHPMobileThinClientswersquovefoundamorecost-effectiveand efficient way to deliver computing resources to our studentsWersquorecontainingouroperatingcostswhilesupporting40percentmoremachinesThedesktopsrequirelesssupporttheteachers get a more reliable platformandthestudentsget a better educational experienceEverybodywinsrdquo
mdashJeremyWoods TechnologyPlanningCoordinatorOntario-MontclairSchoolDistrictOntarioCalifornia
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
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Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
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BUSINESS CASE FOR DESKTOP VIRTUALIZATION
ForarchitecturesthatincludethereplacementofendusersrsquoPCswiththinclientsorzeroclientssupportfortheseend-userdevicesisverysimpleInmanyinstancesendusersthemselvescaninstallandsetuptheirthinclientswithoutatechnicalsupportengineeronsiteIfahardwareproblemoccurstheendusercantrytofixtheproblembysimplyresettingthedeviceIfaresetdoesnotresolvetheissuethesupporttechniciancandeliverareplacementthinclientandtheuserisproductiveagainTypicalthinclientdeviceshaveafractionofthemovingpartsthatatraditionalPCorlaptophasThereforethemeantimebetweenfailures(MTBF)forthesedevicesisveryhighInthelongrunthesimplicityofthesedevicesleadstofewersupportcallsrelatedtohardwarefailure
Time Saved in Desktop Help Desk and Support with VMware View
TraditionalPhysicalPCImplementation
TimeSavedperUserperYearwithVMwareView
PercentReductionin LaborCosts
375 hours 217 hours 58 Calculatedfrom IDC figuresFromIDC figures
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
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Desktop Help Desk and Support
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Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
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BUSINESS CASE FOR DESKTOP VIRTUALIZATION
SummaryThetimesavedinthemanagementofuserdesktopsissignificantwithaVMwareViewvirtualdesktopimplementationTimesavedindesktopmanagementmeansthatyourITstaffcandevotethemselvestootherprojectsonyourIThorizon
AVMwareViewvirtualdesktopsolutionresolvesmanyoftheeconomicandusersatisfactionissuesofadesktopenvironmentAViewdeploymentsavesanaverageof7hoursoflaborperuserdesktopperyearoutof122hourslaborperuseronaphysicaldesktopperyearThisisa57decreaseinlaborcostswithaVMwareViewimplementationMultiplythe7hoursbyyournumberofusersandthetimeavailableforotherprojectsisaconvincingargumentforvirtualdesktops
Time Saved in Desktop Management with VMware View Virtual Desktops
Desktop Management Task Hours Saved per User per Year Percentage of Time Saved per User per Year
Desktophardwareandsoftwaredeployment 51 65
Useradministration 89 68
Applicationmanagement 141 54
Image management 126 59
Userprofilemanagement NotcalculatedbyIDC NotcalculatedbyIDC
Desktoppatchmanagement 50 65
Desktopdatasecurity 24 30
Desktopdisasterrecoveryanddatabackup NotcalculatedbyIDC NotcalculatedbyIDC
Desktophelpdeskandsupport 217 58
TOTAL time saved per user per year 698 hours 57Note ThistotalisaveryconservativeestimateoftimesavedwithVMwareViewItdoesnotincludethetimesavedwithViewPersonaManagementorvShieldEndpointantivirusprotection
IDChasnotyetstudiedthetimesavedwithViewPersonaManagementIDChasnotyetstudiedthetimebenefitsofvShieldEndpointforantivirusprotection
Inadditiontothelabor-savingbenefitsofdesktopvirtualizationViewdesktopvirtualizationsolutionisthefirststepinthejourneytothecloudByplacinguserdesktopsinthecloudalongwithThinAppvirtualizedapplicationsyouarepoisedtofillintheotherVMwaresolutionsforthepost-PCera
32
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Additional ResourcesQuantifying the Business Value of VMware ViewIDCwhitepaperMay2011
Desktop Total Cost of Ownership 2011 UpdateGartnerresearchnoteFebruary2011
10 Reasons to Modernize the DesktopCIOCustomSolutionsGroupwhitepaper
The Total Economic Impact of VMware ThinAppForresterResearchstudySeptember2010
VMware View documentation
View Technical Resources Decide Design Deploy
33
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
VMware Inc 3401 Hillview Avenue Palo Alto CA 94304 USA Tel 877-486-9273 Fax 650-427-5001 wwwvmwarecomCopyright copy 2012 VMware Inc All rights reserved This product is protected by US and international copyright and intellectual property laws VMware products are covered by one or more patents listed athttpwwwvmwarecomgopatents VMware is a registered trademark or trademark of VMware Inc in the United States andor other jurisdictions All other marks and names mentioned herein may be trademarks of their respective companies Item No VMW-IG-BUSINESSCASE-USLET-20120302-WEB
About the Authors and ContributorsTinadeBenedictiswrotethecurrentversionofthispaperTinaisatechnicalmarketingmanagerintheEndUserComputinggroupatVMwareShewritespapersonVMwareViewThinAppandotherenterprisedesktopproducts
SpecialthankstoRidwanHuqandBrianGammageforcontributionstothisversionofthepaper
TheauthorsoftheoriginalversionofthiswhitepaperwereJosephHorseyandAnjanSrinivasJosephHorseyiscurrentlyamanager ofsystemsengineeringforVMwareandhasvastexperiencearchitectingandsellingdesktopandservermanagementsolutions AnjanSrinivaswasformerlyagroupproductmarketingmanagerfordesktopproductsatVMware
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Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
User Data and User Persona in a View EnvironmentVMwareprovidesuserdataandpersonamanagementwithViewPersonaManagementWithPersonaManagementyoucanstorepersistentuserprofileinformationanduserdatainaseparatelocationfromthedesktopimageandoptimizeperformancebytakingadvantageoftheaccessandupdatealgorithmsofViewPersonaManagement
PersonaManagementdownloadsuserprofileinformationonanas-neededbasisthusavoidingloginbottlenecksInadditionupdatestouserdataandtheuserpersonaareuploadedonanintermittentbasistothepersonarepositorywhichavoidsalogoutbottleneckFormoreinformationonimplementingViewPersonaManagementseetheVMware View Persona Management Deployment Guide
ViewPersonaManagementwasnotinplacewhen IDCdidtheirstudysowehavenofiguresyetforthesavingsinlabortimewithViewPersonaManagement
Video ADP Dealer Services IllinoisADPDealerServicesadivisionof ADP(AutomaticDataProcessing)offershumanresourcepayrolltax andbenefitsadministrationtoautomobiledealershipsInthisvideo BillNaughtonChiefInformationOfficerandShaneMartinezDirectorofGlobalInfrastructurediscusstheirVMwareViewimplementationViewdesktopsareusedinremotelocationsonmobiledevicesandincall centersbysoftwaredevelopersandendusers
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
20
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Desktop Patch ManagementTodayrsquostraditionalpatchmanagementprocessesandsolutionsposemanychallengesAlargeproportionofadesktopadministratorrsquostimeisspenttestinganddistributingpatchesandtroubleshootingpatchdistributionissues
Current Challenges for Desktop Patch ManagementBothoperatingsystemsandapplicationsneedtobepatchedtokeepupwithsecurityenhancementsbugfixesandmoreThebasicprocessworkflowthatmostorganizationsfolloworattempttofollowwhentheyimplementpatchmanagementisthefollowing
ManagePatches
Prioritize
Plan
Remediate
TestReport
Assure
Audit
Assess
Figure 5ManagingthePatchMaintenanceStages
ThisrepeatingprocessofAssessPrioritizePlanRemediateTestReportAssureandAuditcanbecomplexandsubjecttomanychallengeswhichreducestheeffectivenessofthepatchmanagementprocessThenumberofvulnerabilitiesthathackersexploiteachyearincreasesataratethatistoofastforITadministratorstoremedyAsthenumberofnecessarypatchesincreasesthetimeneededtopatchalldesktopsystemsinanorganizationexpandsandbythetimeonepatchorsetofpatchesisrolledoutothervulnerabilitiesareexposedwhichalsoneedtobepatched
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
21
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
ThedistributednatureofdesktopandlaptopcomputershasmadecentrallymanagedsoftwaredistributionmechanismsanimportantpartoftheITinfrastructureinmanyorganizationsUsuallythesesolutionsarehighlydistributedinnatureandcomplextomanageandmaintainTheyalsodonotguaranteesuccessfuldistributionbecausetheyrelyonclient-sideagentswhichmustberunningandonthenetworktoreceiveanyupdatesThemoredistributedthedesktopenvironmentthemorecomplexpatchmanagementisandthelowerthefirst-passsuccessratioIfyouneedtodeliverpatchesandservicepackstodesktopsatremotebranchesorregionalofficeswherenetworkconnectivityislimitedyoucanencounterconnectivityissuesanditwilltakemuchlongertodeploytheupdatesSomeusersystemsneverreceivepatchesbecauseofinfrequentconnectiontothenetwork
AnotherkeychallengeintheconventionalpatchmanagementprocessisvalidatingpatchestoassurethatapplyingapatchwillnothaveanegativeimpactonanenduserrsquosPCorotherapplicationsThisprocessistime-consumingandsubjecttofailureAfterPCsaredeployedtouserstheyaresubjecttosignificantconfigurationdriftThisconfigurationdriftcanbeattributedtouser-initiatedhardwarereplacementshardwareupgradesorapplicationinstallationsthatvaryfromthecorecorporateimageThuscertifyingapatchagainstyourorganizationrsquosbaseimagedoesnotensurethatitworksonallusersrsquocomputersApatchorservicepackyoudistributemaycauseproblemsonsomecomputersandnotonothersItisthenverydifficulttoreverttothelastknowncleanstateoftheuserrsquosdesktopandtobackoutthechanges
WithallofthesecomplexitiesitcantakeaverylongtimetopatchallofthecomputersinyourorganizationThedelaysmakeitdifficulttomaintainadequateenterprisesecurityandthecostofremediatingthegapsinsecurityissignificantThetraditionalpatchmanagementprocessinvolveshighITlaborcostsandnotableuserdowntimeandinconvenience
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
22
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Virtualization Impact on Desktop Patch ManagementImplementingavirtualdesktopsolutiondoesnoteliminatetheneedforsolidprocessesandorganizationalresourcestomanagepatchingandothersecurityissuesHoweveryoucanmakethepatchingprocessmoreefficientbyusingthetoolsthataViewsolutionprovidesInatypicalViewenvironmentupdatesyouapplytoasingleparentvirtualmachineinstanceautomaticallyaffectmultipleend-userdesktopsAsaresultyouspendlesstimepatchingandcanupdatemoreend-userdesktopsonthefirstpass
ViewComposeroffersenhancedimagemanagementinaViewenvironmentAsshowninFigure6theViewComposertechnologyenablesyoutocreateacatalogofdesktoptypestomeettheneedsofparticularcategoriesofusersYoucreateaparentvirtualmachineimageforeachdesktoptypeandViewComposerprovisionsadesktoptoeachenduserbycreatingalinkedclonebasedontheappropriateparentimage
VM
VM
VM
VM
ParentImage 1
LinkedClones
VM
VM
VM
VM
ParentImage 3
VMware View Composer
VMware View Composer
VMware View Composer
LinkedClones
VM
VM
VM
VM
ParentImage 2
LinkedClones
OS
APP
DATA
Figure 6End-UserLinked-CloneDesktopsBasedonParentImages
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
23
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Viewcreatestheoperatingsystemdisksfortheseend-userdesktopsaslinkedclonesoftheparentvirtualmachineInitiallythedesktopsreaddatafromtheparentdiskWhenadesktopwritesdataViewsavesitinstorageonapersistentdiskthatisuniquetothatdesktopFuturereadscomefromthedesktoprsquospersistentdiskorfromtherebuiltdesktopimageasappropriate
ViewComposergivesyoumanagementfunctionsfortheselinked-clonedesktopsincludingRefreshRecomposeandRebalance
bullRefresh TheRefreshoperationallowsyoutorevertalinkedclonedesktoptoitsoriginaldeploymentstate
bullRecomposeTheRecomposefunctionallowsyoutomigrateanenduserfromonedesktoptoanothermaintainingtheuserrsquospersistentdiskandmakingtheuserdataavailabletotheuserfromthenewdesktop
bullRebalanceTheRebalancefeatureisawaytomovevirtualdesktopsfromonestoragearrayLUNtoanotherinordertobalancethediskusageload
FormoreinformationonRefreshRecomposeandRebalanceseetheVMware View Administration guide
YoucanusetheRecomposefunctiontostreamlinepatchingandmaketheprocessmoreefficientRatherthanmanagingapatchingprocessforeachindividualdesktopyoucanpatchtheparentdesktopandusetheRecomposefunctiontodistributethatpatchautomaticallytoendusersrsquodesktops
YoumanagealloftheseparentimagesdirectlyBecauseparentimagesareinthedatacenteryouavoidtheproblemsthatthetraditionalpatchingprocessencounterssuchasnetworklatencyandbandwidthissuesandissueswithdesktopsandlaptopsbeingonthenetworkatthetimeoftheremediationThecentralizednatureofthevirtualdesktopsensuresthattheseparentimagesarealwaysatthelatestpatchlevel
YoucanleverageyourexistinginvestmentinautomateddistributiontechnologiestopatchthemasterimagesinaViewimplementationThiswayyourcurrentstandardizedoperationsarenotaffectedAnotherapproachyoucantakeistousevCenterUpdateManagerasthepatchmechanismfortheparentimagesUsingUpdateManageryoucancreatedifferentpatchbaselinesforeachcategoryofdesktopThisapproachallowsyoutoassigntheappropriatelevelofpatchingprioritytocategoriesofdesktopsbasedonhowcriticalthedesktopsaretoyourbusinessratherthanwiththetraditionalbroadcastapproach
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
Video Blue Cross Blue Shield of Kansas City MissouriThisvideohighlightssomeofthebenefitsofaVMwareViewsolutionthepowerspaceandcostsavingsdisasterrecoveryandViewClientsonmobiledevicessuch asiPads
24
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
AfteryouupdatetheparentimagesandvalidatethepatchesoneadministratorcanrunascheduledRecomposeoperationforalloftheindividualdesktopinstancesyouhavedeployedYoucanschedulethisRecomposeoperationoutsidebusinesshourstominimizeanyimpactonendusersrsquoproductivityBecausethedesktopsallresideinthedatacenteryouavoidtheproblemofsystemsremainingunpatchedbecauseparticulardesktopsarepoweredoffornotonthenetworkAlsobecauseyouhavearollbackpointfortheparentimagesifyoudiscoveracompatibilityissueafterdeployingthenewdesktopinstancesyoucantriggerarevertRecomposeoperationondemandtoreturnuserstotheirlastknowngooddesktop
YoucanscheduleRecomposeoperationsorexecutethemonaccessforcingusersoffoftheirdesktopsintheeventthatyouneedtoapplyacriticalpatchimmediately
Customersinthe IDCstudystatedthatthelocked-downimageofWindowsonthedesktopmadepatchingmucheasier
Time Saved in Patch Management with VMware View
TraditionalPhysicalPCImplementation
TimeSavedperUserperYearwithVMwareView
PercentReductionin LaborCosts
77 hours 50 hours 65 Calculatedfrom IDCfiguresFromIDCfigures
Inadditionwehavealreadymentionedtheease of updating applications with VMware ThinAppEitherwithcopiesoftheThinApppackagesontheViewbaseimagesorwithdesktopshortcutstovirtualizedapplicationsstoredontheThinAppRepositoryThinAppprovidesameansofupdatingapplicationsautomaticallywithoutinterruptiontoapplicationuseEitherwayupdatedversionsofapplicationsarecentralizedandyoucanenforceusermigrationtotheupdatedversions
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
25
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Desktop Data SecurityAsfrequentnewsreportsattestlostlaptopcomputersandcompromiseddesktopPCscanendangersensitivecorporateorpersonaldataalltooeasilyWiththeever-increasingmobilityofdesktopenvironmentsandahigherpercentageofusersworkingonlaptopsdatasecurityattheendpointisbecominganincreasingconcernBothunauthorizedaccesstodatainthedatacenteranddatalossthroughtheftorlossofthedesktopdevicemustbeprevented
Current Challenges with Desktop Data SecurityTopreventunauthorizedaccesstodatacenterdatathroughlaptopssomeorganizationsimplementdisk-basedencryptionsolutionsthatcanbecostlyanddifficulttoscale
AlsowithanincreasinglymobileandremoteworkforcelaptopsandotherdevicesareeasilylostorstolenEmployeesmayalsocopydatatoUSBflashdrivesandremovedatafromthecompanysiteUSBflashdrivescanalsointroduceviruseswhichcancorruptdata
Ifasecuritybreachorleakoccursinanorganizationtheproductivitylostandthecosttofixthebreacharesignificant
Virtualization Impact on Desktop Data SecurityTheimmediateimprovementthatavirtualdesktopsolutionoffersfordatasecurityisthatyoustorealldatainvirtualmachinesthatarehostedinyourcorporatedatacenterYouprotectaccesstothisdatabydatacenter-levelsecuritymechanismssuchasfirewallsDMZswebproxiesandVPNsWhenusershavethinclientsattheirdeskstheynolongerstoredatalocallyITcanmeetexpectationsaboutsecurityandcompliancewithregulations
AnotherbenefitofreplacingthedevicesatusersrsquodeskswiththinclientsistheabilitytobeveryselectivewiththetypesofUSBdevicesthatyouallowtoconnecttothesecurevirtualdesktopenvironmentYougaintheabilitytopreventusersfromconnectingUSBflashdrivesiPodsiPhonesorotherUSB-basedpersonaldevicestotheirdesktopstherebyreducingtheopportunityfordataleaksByrestrictinguseofUSBdevicesyoucanalsomitigateconcernsabouttheintroductionofmalicioussoftware
ForuserswhoarenotalwaysconnectedtothecorporatenetworkVMwareViewincludesafeaturecalledViewwithLocalModeLocalModeallowsenduserstocheckouttheirdesktopsmdashincludingapplicationsanddatamdashfromthedatacentertotheirlocaldevicesThisinstanceofauserrsquosdesktopisencryptedIftheuserlosesthelaptopcomputerorthelaptopisstolenthedataonthemissingdeviceisencryptedandhasaremote-erasesettingthatdisablesitifitdoesnotcommunicatetothecorporatenetworkwithinaspecifiedamountoftime
YoualsohavetheoptionofincludingVMwarevShieldEndpointinyourViewdeploymenttomanageantivirusscanningThevShieldEndpointproducthandlesantivirusscanningofViewdesktopsfromacentralizedvirtualapplianceSeetheVMwarewebsiteformoreinformation about vShield Endpoint
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
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Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
CustomersintheIDC study stated that the cost savings in security were largely due to the abilitytopushpatchesontodesktopimageswithoutwaitingforindividualmachinestobeavailableThebenefitsofvShieldEndpointwerenotyetavailableatthetimeoftheIDCstudy
Time Saved in Security Administration with VMware View
TraditionalPhysicalPCImplementation
TimeSavedperUserperYearwithVMwareView
PercentReductionin LaborCosts
80 hours 24 hours 30 Calculatedfrom IDCfiguresFromIDCfigures
ldquoSecurityisveryimportantBeinginhealthcarewewanttomakesurethatwehaveno information whatsoever residing on the local machineWithVMwareourSecurityDepartmentgetsto manage security in the waytheyneedtoandatthesametimeourpoliciesarekepthellipinplaceandalsoourresponsibilitieswithHIPAA[HealthInsurancePortabilityandAccountabilityAct]andthe federal regulations are completely in compliance as wellrdquo
mdashGregWolverton ChiefInformationOfficer ARcarehealthcareArkansas
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
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Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
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BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Desktop Disaster Recovery and Data BackupDisasterrecoveryplansforend-userdevicescanbehighlycostlysosomeorganizationsfocusonserverdisasterrecoveryplansandneglectrecoveryplansfordesktopsEndusersmustoftenimplementtheirowndesktopandlaptopbackupsolutionsiftheywanttoprotectagainstaseverefailureordatacorruptionAndfewusersarediligentabouttheirbackups
Current Challenges for Desktop Disaster Recovery and Data BackupIfanorganizationishitbyadisasterthatcausesitsserverstofailovertoadisasterrecoverylocationendusersneedaccesstotheapplicationsrunningonthoseserversInadditionusersneedtoconnecttocentralizeddatastoredattherecoverylocationAdisasterrecoveryplanmustconnectenduserstotherecoveryinfrastructuresothattheycancontinuebeingproductive
AnotherdisasterscenarioisthefailureortheftofanenduserrsquosphysicaldesktopInanenvironmentthatreliesonhardware-dependentend-userdesktopsthecostandcomplexityofrecoverycanbeprohibitivelyexpensiveandsubjecttolimitedsuccessDesktopbackupstrategiesprovideonemethodofdesktoprecoverybutfewbackupplansarefullyimplementedoracceptedThegoalistobeabletorecoverauserrsquoscriticaldocumentsfilesapplicationsandpersonalsettingsMostorganizationsthatattemptthisapproachhavetoinvestinagent-basedbackupsolutionsthattheyinstalloneverydesktopandlaptop
OneofthebiggerchallengesofthisapproachistheimpactthebackupprocesshasonendusersIfawindowpopsupinthemiddleoftheworkdayandtheagentstartstobackupfilesusersareannoyedandtheircomputerscanslowtoacrawlAsaresultusersmaycanceltheprocessesandquitthebackupagentwindowInsomecasesifusershaveadministrativeaccesstotheirPCsandaresavvyenoughtheycandisablethebackupagentsontheirPCsIftheylosetheirlaptopsortheirdesktopharddrivesfailtheyhavenobackupsfromwhichtorestore
SomeorganizationsimplementagentlessstrategiesinwhichtheymapdesktopcomputerstocentrallylocatedfilesharesandcriticalfilesareredirectedusingActiveDirectorygrouppolicyobjectsThisapproachissomewhatmoresuccessfulbutdependingonthenetworktopologyanddistributionofusersitcanputastrainonthenetworkinfrastructureandisalsosomewhatdependentonendusersrsquoknowingwheretosavetheirfiles
Virtualization Impact on Desktop Disaster Recovery and Data BackupImplementingaVMwareViewdesktopstrategycanhelpyoutoachieveefficienciesindisasterrecoveryTheseefficienciesareevidentbothinrecoveryofdesktopconnectionstoanalternatedatacenterlocationaswellasrecoveryofdesktopimages
ManagementofViewvirtualdesktopsbyVMwarevSphereandvCenteriskeyOnearchitecturalcharacteristicofaViewimplementationisthatallthedatafilesandthevirtualmachinesthatprovidetheend-userdesktopsresideinadatacenteronsharedstorageInmanyinstancestheViewdesktopscanandshouldresideonthesamestoragearraysyouusetostoreyourservervirtualmachines
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
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Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
AsaresultyoucanusearrayreplicationtechnologiestoeasilyreplicateboththedesktopandtheservervirtualmachinestoyourdisasterrecoverysiteYoucanusethisapproachinconjunctionwithasolutionsuchasVMwareSiteRecoveryManagertofullyautomatetherecoveryofthedesktopvirtualmachinesBecauseyoucansetupalloftheViewinfrastructureserversasvirtualmachinesyoucanalsoreplicatethemtothedisasterrecoverysite
WithallofthecomponentsofyourViewinfrastructureavailableatyourdisasterrecoverysiteyoucangetyourorganizationbacktoworkmuchmoreeasilyafteradisasterYourenduserscanaccesstheirdesktopsfromhomeviaacorporateVPNordependingonyourconfigurationjustanInternetconnectionSimilarlyifapandemicrequiresyourorganizationtotellworkerstostayathometheycanconnecttotheirdesktopsandaccessthecorporateresourcestheyneedtodotheirjobswithouthavingtocomeintotheoffice
ThetimeandproductivitysavingsintheseareasaresignificantwithaVMwareViewsolutionIDC has not yet calculated the time saved fordisasterrecoveryanddatabackupinaViewimplementation
ldquoItrsquosnotjusttheinitialcostofhardwareitrsquosalsothatthefailureofthathardwaretakesquiteabitoftimetotroubleshootandfixmdashnottomentionthepossibilityoflosingdatasayifsomebodydropsalaptopWithVMwareViewwecanreducehardwaredependencyandstoreallthatdatainaprotecteddatacenterThatrsquosgoodfortheuserandgoodforthecompanysinceitwillmeanwewonrsquothavesensitivedatawanderingaroundondesktopsandlaptopsandUSBkeysAndbecauseavirtualdesktopisanapplianceifadevicefailswecanswapitoutandgettheuserbackupandrunningveryquicklyWecaneventieitinwith[VMwarevSphere]SiteRecoveryManagertoenablemoredynamicrecoverysoifweloseacallcenterinonelocationitsdataisprotectedandwecanstartupagaininanotherrdquo
mdashTomVanHarnSystemsSupportAdvisorAmwayregardingthesecurityanddisasterrecoverybenefitsofmovingfromphysicaldesktopstoVMwareViewvirtualdesktops
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
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Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Desktop Help Desk and SupportAsaresultofimplementingaVMwareView-baseddesktopstrategyyoucanexpecttoachievehigherlevelsofserviceforyourendusersandincreasetheperceivedlevelofserviceYoushouldalsobeabletotakeadvantageofthecentralizednatureofthearchitecturetoreducethemeantimetoresolutionofenduserhelpdeskissues
Current Challenges for Desktop Help Desk and SupportDesktopadministrationteamsstruggleconstantlytomeetestablishedservicelevelagreementsfordesktopendusersHelpdesksthatsupportdesktopusersfocusonminimizingthemeantimetoresolution(MTTR)whenauserrsquosdesktopfailsAlowerMTTRreducestheamountoftimethatendusersarenotbeingproductive
EndusersusuallypresentITwithaproblembutnotacauseCommonuserissuesincludeobsoletehardwarefaultyhardwareapplicationfailureslackofnetworkconnectivityandvirusesandmalwareOnlybycommunicatingwiththeenduseranddiscoveringthecausecanthedesktopadministratorsolvetheproblemMorecomplexproblemsmustbeescalatedtomoreexperienceddesktopadministratorswhichaddstothecostanddelay
ThedistributednatureofadesktopenvironmentaddsalevelofcomplexitytodesktopadministrationEndusersmaytelecommuteorworkinremoteofficesorbuildingswhichcanmakedesktoptroubleshootingmoredifficultandmorecostlySometimesdesktopadministratorsmusttraveltootherbuildingsorsites
Virtualization Impact on Desktop Help Desk and SupportBycentralizingthedesktopsinthedatacenterwithVMwareViewyoubringthedesktopsclosertothedesktopadministratorsThiseliminatesthechallengesofworkingwithdesktopsinbranchorremoteofficesInaViewenvironmentadministratorshavedirectaccesstoendusersrsquodesktopsviavCentersotheycanseewhatishappeningwithoutusingaremotemanagementtool
Searchingforacausetotheproblemcanbelimitedintimeifdiscoverytakesmorethanfiveminutesdesktopadministratorscansimplyprovisionanewdesktopfortheenduseranddeliveritoverthenetwork
ldquoOur department has lost 20percentofitsfundingandstaffinthepastyearByusingVMwareViewandHPMobileThinClientswersquovefoundamorecost-effectiveand efficient way to deliver computing resources to our studentsWersquorecontainingouroperatingcostswhilesupporting40percentmoremachinesThedesktopsrequirelesssupporttheteachers get a more reliable platformandthestudentsget a better educational experienceEverybodywinsrdquo
mdashJeremyWoods TechnologyPlanningCoordinatorOntario-MontclairSchoolDistrictOntarioCalifornia
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
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Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
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BUSINESS CASE FOR DESKTOP VIRTUALIZATION
ForarchitecturesthatincludethereplacementofendusersrsquoPCswiththinclientsorzeroclientssupportfortheseend-userdevicesisverysimpleInmanyinstancesendusersthemselvescaninstallandsetuptheirthinclientswithoutatechnicalsupportengineeronsiteIfahardwareproblemoccurstheendusercantrytofixtheproblembysimplyresettingthedeviceIfaresetdoesnotresolvetheissuethesupporttechniciancandeliverareplacementthinclientandtheuserisproductiveagainTypicalthinclientdeviceshaveafractionofthemovingpartsthatatraditionalPCorlaptophasThereforethemeantimebetweenfailures(MTBF)forthesedevicesisveryhighInthelongrunthesimplicityofthesedevicesleadstofewersupportcallsrelatedtohardwarefailure
Time Saved in Desktop Help Desk and Support with VMware View
TraditionalPhysicalPCImplementation
TimeSavedperUserperYearwithVMwareView
PercentReductionin LaborCosts
375 hours 217 hours 58 Calculatedfrom IDC figuresFromIDC figures
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
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Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
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BUSINESS CASE FOR DESKTOP VIRTUALIZATION
SummaryThetimesavedinthemanagementofuserdesktopsissignificantwithaVMwareViewvirtualdesktopimplementationTimesavedindesktopmanagementmeansthatyourITstaffcandevotethemselvestootherprojectsonyourIThorizon
AVMwareViewvirtualdesktopsolutionresolvesmanyoftheeconomicandusersatisfactionissuesofadesktopenvironmentAViewdeploymentsavesanaverageof7hoursoflaborperuserdesktopperyearoutof122hourslaborperuseronaphysicaldesktopperyearThisisa57decreaseinlaborcostswithaVMwareViewimplementationMultiplythe7hoursbyyournumberofusersandthetimeavailableforotherprojectsisaconvincingargumentforvirtualdesktops
Time Saved in Desktop Management with VMware View Virtual Desktops
Desktop Management Task Hours Saved per User per Year Percentage of Time Saved per User per Year
Desktophardwareandsoftwaredeployment 51 65
Useradministration 89 68
Applicationmanagement 141 54
Image management 126 59
Userprofilemanagement NotcalculatedbyIDC NotcalculatedbyIDC
Desktoppatchmanagement 50 65
Desktopdatasecurity 24 30
Desktopdisasterrecoveryanddatabackup NotcalculatedbyIDC NotcalculatedbyIDC
Desktophelpdeskandsupport 217 58
TOTAL time saved per user per year 698 hours 57Note ThistotalisaveryconservativeestimateoftimesavedwithVMwareViewItdoesnotincludethetimesavedwithViewPersonaManagementorvShieldEndpointantivirusprotection
IDChasnotyetstudiedthetimesavedwithViewPersonaManagementIDChasnotyetstudiedthetimebenefitsofvShieldEndpointforantivirusprotection
Inadditiontothelabor-savingbenefitsofdesktopvirtualizationViewdesktopvirtualizationsolutionisthefirststepinthejourneytothecloudByplacinguserdesktopsinthecloudalongwithThinAppvirtualizedapplicationsyouarepoisedtofillintheotherVMwaresolutionsforthepost-PCera
32
Introduction Managing Traditional Personal Computers
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BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Additional ResourcesQuantifying the Business Value of VMware ViewIDCwhitepaperMay2011
Desktop Total Cost of Ownership 2011 UpdateGartnerresearchnoteFebruary2011
10 Reasons to Modernize the DesktopCIOCustomSolutionsGroupwhitepaper
The Total Economic Impact of VMware ThinAppForresterResearchstudySeptember2010
VMware View documentation
View Technical Resources Decide Design Deploy
33
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
VMware Inc 3401 Hillview Avenue Palo Alto CA 94304 USA Tel 877-486-9273 Fax 650-427-5001 wwwvmwarecomCopyright copy 2012 VMware Inc All rights reserved This product is protected by US and international copyright and intellectual property laws VMware products are covered by one or more patents listed athttpwwwvmwarecomgopatents VMware is a registered trademark or trademark of VMware Inc in the United States andor other jurisdictions All other marks and names mentioned herein may be trademarks of their respective companies Item No VMW-IG-BUSINESSCASE-USLET-20120302-WEB
About the Authors and ContributorsTinadeBenedictiswrotethecurrentversionofthispaperTinaisatechnicalmarketingmanagerintheEndUserComputinggroupatVMwareShewritespapersonVMwareViewThinAppandotherenterprisedesktopproducts
SpecialthankstoRidwanHuqandBrianGammageforcontributionstothisversionofthepaper
TheauthorsoftheoriginalversionofthiswhitepaperwereJosephHorseyandAnjanSrinivasJosephHorseyiscurrentlyamanager ofsystemsengineeringforVMwareandhasvastexperiencearchitectingandsellingdesktopandservermanagementsolutions AnjanSrinivaswasformerlyagroupproductmarketingmanagerfordesktopproductsatVMware
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Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Desktop Patch ManagementTodayrsquostraditionalpatchmanagementprocessesandsolutionsposemanychallengesAlargeproportionofadesktopadministratorrsquostimeisspenttestinganddistributingpatchesandtroubleshootingpatchdistributionissues
Current Challenges for Desktop Patch ManagementBothoperatingsystemsandapplicationsneedtobepatchedtokeepupwithsecurityenhancementsbugfixesandmoreThebasicprocessworkflowthatmostorganizationsfolloworattempttofollowwhentheyimplementpatchmanagementisthefollowing
ManagePatches
Prioritize
Plan
Remediate
TestReport
Assure
Audit
Assess
Figure 5ManagingthePatchMaintenanceStages
ThisrepeatingprocessofAssessPrioritizePlanRemediateTestReportAssureandAuditcanbecomplexandsubjecttomanychallengeswhichreducestheeffectivenessofthepatchmanagementprocessThenumberofvulnerabilitiesthathackersexploiteachyearincreasesataratethatistoofastforITadministratorstoremedyAsthenumberofnecessarypatchesincreasesthetimeneededtopatchalldesktopsystemsinanorganizationexpandsandbythetimeonepatchorsetofpatchesisrolledoutothervulnerabilitiesareexposedwhichalsoneedtobepatched
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
21
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
ThedistributednatureofdesktopandlaptopcomputershasmadecentrallymanagedsoftwaredistributionmechanismsanimportantpartoftheITinfrastructureinmanyorganizationsUsuallythesesolutionsarehighlydistributedinnatureandcomplextomanageandmaintainTheyalsodonotguaranteesuccessfuldistributionbecausetheyrelyonclient-sideagentswhichmustberunningandonthenetworktoreceiveanyupdatesThemoredistributedthedesktopenvironmentthemorecomplexpatchmanagementisandthelowerthefirst-passsuccessratioIfyouneedtodeliverpatchesandservicepackstodesktopsatremotebranchesorregionalofficeswherenetworkconnectivityislimitedyoucanencounterconnectivityissuesanditwilltakemuchlongertodeploytheupdatesSomeusersystemsneverreceivepatchesbecauseofinfrequentconnectiontothenetwork
AnotherkeychallengeintheconventionalpatchmanagementprocessisvalidatingpatchestoassurethatapplyingapatchwillnothaveanegativeimpactonanenduserrsquosPCorotherapplicationsThisprocessistime-consumingandsubjecttofailureAfterPCsaredeployedtouserstheyaresubjecttosignificantconfigurationdriftThisconfigurationdriftcanbeattributedtouser-initiatedhardwarereplacementshardwareupgradesorapplicationinstallationsthatvaryfromthecorecorporateimageThuscertifyingapatchagainstyourorganizationrsquosbaseimagedoesnotensurethatitworksonallusersrsquocomputersApatchorservicepackyoudistributemaycauseproblemsonsomecomputersandnotonothersItisthenverydifficulttoreverttothelastknowncleanstateoftheuserrsquosdesktopandtobackoutthechanges
WithallofthesecomplexitiesitcantakeaverylongtimetopatchallofthecomputersinyourorganizationThedelaysmakeitdifficulttomaintainadequateenterprisesecurityandthecostofremediatingthegapsinsecurityissignificantThetraditionalpatchmanagementprocessinvolveshighITlaborcostsandnotableuserdowntimeandinconvenience
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
22
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Virtualization Impact on Desktop Patch ManagementImplementingavirtualdesktopsolutiondoesnoteliminatetheneedforsolidprocessesandorganizationalresourcestomanagepatchingandothersecurityissuesHoweveryoucanmakethepatchingprocessmoreefficientbyusingthetoolsthataViewsolutionprovidesInatypicalViewenvironmentupdatesyouapplytoasingleparentvirtualmachineinstanceautomaticallyaffectmultipleend-userdesktopsAsaresultyouspendlesstimepatchingandcanupdatemoreend-userdesktopsonthefirstpass
ViewComposeroffersenhancedimagemanagementinaViewenvironmentAsshowninFigure6theViewComposertechnologyenablesyoutocreateacatalogofdesktoptypestomeettheneedsofparticularcategoriesofusersYoucreateaparentvirtualmachineimageforeachdesktoptypeandViewComposerprovisionsadesktoptoeachenduserbycreatingalinkedclonebasedontheappropriateparentimage
VM
VM
VM
VM
ParentImage 1
LinkedClones
VM
VM
VM
VM
ParentImage 3
VMware View Composer
VMware View Composer
VMware View Composer
LinkedClones
VM
VM
VM
VM
ParentImage 2
LinkedClones
OS
APP
DATA
Figure 6End-UserLinked-CloneDesktopsBasedonParentImages
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
23
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Viewcreatestheoperatingsystemdisksfortheseend-userdesktopsaslinkedclonesoftheparentvirtualmachineInitiallythedesktopsreaddatafromtheparentdiskWhenadesktopwritesdataViewsavesitinstorageonapersistentdiskthatisuniquetothatdesktopFuturereadscomefromthedesktoprsquospersistentdiskorfromtherebuiltdesktopimageasappropriate
ViewComposergivesyoumanagementfunctionsfortheselinked-clonedesktopsincludingRefreshRecomposeandRebalance
bullRefresh TheRefreshoperationallowsyoutorevertalinkedclonedesktoptoitsoriginaldeploymentstate
bullRecomposeTheRecomposefunctionallowsyoutomigrateanenduserfromonedesktoptoanothermaintainingtheuserrsquospersistentdiskandmakingtheuserdataavailabletotheuserfromthenewdesktop
bullRebalanceTheRebalancefeatureisawaytomovevirtualdesktopsfromonestoragearrayLUNtoanotherinordertobalancethediskusageload
FormoreinformationonRefreshRecomposeandRebalanceseetheVMware View Administration guide
YoucanusetheRecomposefunctiontostreamlinepatchingandmaketheprocessmoreefficientRatherthanmanagingapatchingprocessforeachindividualdesktopyoucanpatchtheparentdesktopandusetheRecomposefunctiontodistributethatpatchautomaticallytoendusersrsquodesktops
YoumanagealloftheseparentimagesdirectlyBecauseparentimagesareinthedatacenteryouavoidtheproblemsthatthetraditionalpatchingprocessencounterssuchasnetworklatencyandbandwidthissuesandissueswithdesktopsandlaptopsbeingonthenetworkatthetimeoftheremediationThecentralizednatureofthevirtualdesktopsensuresthattheseparentimagesarealwaysatthelatestpatchlevel
YoucanleverageyourexistinginvestmentinautomateddistributiontechnologiestopatchthemasterimagesinaViewimplementationThiswayyourcurrentstandardizedoperationsarenotaffectedAnotherapproachyoucantakeistousevCenterUpdateManagerasthepatchmechanismfortheparentimagesUsingUpdateManageryoucancreatedifferentpatchbaselinesforeachcategoryofdesktopThisapproachallowsyoutoassigntheappropriatelevelofpatchingprioritytocategoriesofdesktopsbasedonhowcriticalthedesktopsaretoyourbusinessratherthanwiththetraditionalbroadcastapproach
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
Video Blue Cross Blue Shield of Kansas City MissouriThisvideohighlightssomeofthebenefitsofaVMwareViewsolutionthepowerspaceandcostsavingsdisasterrecoveryandViewClientsonmobiledevicessuch asiPads
24
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
AfteryouupdatetheparentimagesandvalidatethepatchesoneadministratorcanrunascheduledRecomposeoperationforalloftheindividualdesktopinstancesyouhavedeployedYoucanschedulethisRecomposeoperationoutsidebusinesshourstominimizeanyimpactonendusersrsquoproductivityBecausethedesktopsallresideinthedatacenteryouavoidtheproblemofsystemsremainingunpatchedbecauseparticulardesktopsarepoweredoffornotonthenetworkAlsobecauseyouhavearollbackpointfortheparentimagesifyoudiscoveracompatibilityissueafterdeployingthenewdesktopinstancesyoucantriggerarevertRecomposeoperationondemandtoreturnuserstotheirlastknowngooddesktop
YoucanscheduleRecomposeoperationsorexecutethemonaccessforcingusersoffoftheirdesktopsintheeventthatyouneedtoapplyacriticalpatchimmediately
Customersinthe IDCstudystatedthatthelocked-downimageofWindowsonthedesktopmadepatchingmucheasier
Time Saved in Patch Management with VMware View
TraditionalPhysicalPCImplementation
TimeSavedperUserperYearwithVMwareView
PercentReductionin LaborCosts
77 hours 50 hours 65 Calculatedfrom IDCfiguresFromIDCfigures
Inadditionwehavealreadymentionedtheease of updating applications with VMware ThinAppEitherwithcopiesoftheThinApppackagesontheViewbaseimagesorwithdesktopshortcutstovirtualizedapplicationsstoredontheThinAppRepositoryThinAppprovidesameansofupdatingapplicationsautomaticallywithoutinterruptiontoapplicationuseEitherwayupdatedversionsofapplicationsarecentralizedandyoucanenforceusermigrationtotheupdatedversions
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
25
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Desktop Data SecurityAsfrequentnewsreportsattestlostlaptopcomputersandcompromiseddesktopPCscanendangersensitivecorporateorpersonaldataalltooeasilyWiththeever-increasingmobilityofdesktopenvironmentsandahigherpercentageofusersworkingonlaptopsdatasecurityattheendpointisbecominganincreasingconcernBothunauthorizedaccesstodatainthedatacenteranddatalossthroughtheftorlossofthedesktopdevicemustbeprevented
Current Challenges with Desktop Data SecurityTopreventunauthorizedaccesstodatacenterdatathroughlaptopssomeorganizationsimplementdisk-basedencryptionsolutionsthatcanbecostlyanddifficulttoscale
AlsowithanincreasinglymobileandremoteworkforcelaptopsandotherdevicesareeasilylostorstolenEmployeesmayalsocopydatatoUSBflashdrivesandremovedatafromthecompanysiteUSBflashdrivescanalsointroduceviruseswhichcancorruptdata
Ifasecuritybreachorleakoccursinanorganizationtheproductivitylostandthecosttofixthebreacharesignificant
Virtualization Impact on Desktop Data SecurityTheimmediateimprovementthatavirtualdesktopsolutionoffersfordatasecurityisthatyoustorealldatainvirtualmachinesthatarehostedinyourcorporatedatacenterYouprotectaccesstothisdatabydatacenter-levelsecuritymechanismssuchasfirewallsDMZswebproxiesandVPNsWhenusershavethinclientsattheirdeskstheynolongerstoredatalocallyITcanmeetexpectationsaboutsecurityandcompliancewithregulations
AnotherbenefitofreplacingthedevicesatusersrsquodeskswiththinclientsistheabilitytobeveryselectivewiththetypesofUSBdevicesthatyouallowtoconnecttothesecurevirtualdesktopenvironmentYougaintheabilitytopreventusersfromconnectingUSBflashdrivesiPodsiPhonesorotherUSB-basedpersonaldevicestotheirdesktopstherebyreducingtheopportunityfordataleaksByrestrictinguseofUSBdevicesyoucanalsomitigateconcernsabouttheintroductionofmalicioussoftware
ForuserswhoarenotalwaysconnectedtothecorporatenetworkVMwareViewincludesafeaturecalledViewwithLocalModeLocalModeallowsenduserstocheckouttheirdesktopsmdashincludingapplicationsanddatamdashfromthedatacentertotheirlocaldevicesThisinstanceofauserrsquosdesktopisencryptedIftheuserlosesthelaptopcomputerorthelaptopisstolenthedataonthemissingdeviceisencryptedandhasaremote-erasesettingthatdisablesitifitdoesnotcommunicatetothecorporatenetworkwithinaspecifiedamountoftime
YoualsohavetheoptionofincludingVMwarevShieldEndpointinyourViewdeploymenttomanageantivirusscanningThevShieldEndpointproducthandlesantivirusscanningofViewdesktopsfromacentralizedvirtualapplianceSeetheVMwarewebsiteformoreinformation about vShield Endpoint
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
26
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
CustomersintheIDC study stated that the cost savings in security were largely due to the abilitytopushpatchesontodesktopimageswithoutwaitingforindividualmachinestobeavailableThebenefitsofvShieldEndpointwerenotyetavailableatthetimeoftheIDCstudy
Time Saved in Security Administration with VMware View
TraditionalPhysicalPCImplementation
TimeSavedperUserperYearwithVMwareView
PercentReductionin LaborCosts
80 hours 24 hours 30 Calculatedfrom IDCfiguresFromIDCfigures
ldquoSecurityisveryimportantBeinginhealthcarewewanttomakesurethatwehaveno information whatsoever residing on the local machineWithVMwareourSecurityDepartmentgetsto manage security in the waytheyneedtoandatthesametimeourpoliciesarekepthellipinplaceandalsoourresponsibilitieswithHIPAA[HealthInsurancePortabilityandAccountabilityAct]andthe federal regulations are completely in compliance as wellrdquo
mdashGregWolverton ChiefInformationOfficer ARcarehealthcareArkansas
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
27
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
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BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Desktop Disaster Recovery and Data BackupDisasterrecoveryplansforend-userdevicescanbehighlycostlysosomeorganizationsfocusonserverdisasterrecoveryplansandneglectrecoveryplansfordesktopsEndusersmustoftenimplementtheirowndesktopandlaptopbackupsolutionsiftheywanttoprotectagainstaseverefailureordatacorruptionAndfewusersarediligentabouttheirbackups
Current Challenges for Desktop Disaster Recovery and Data BackupIfanorganizationishitbyadisasterthatcausesitsserverstofailovertoadisasterrecoverylocationendusersneedaccesstotheapplicationsrunningonthoseserversInadditionusersneedtoconnecttocentralizeddatastoredattherecoverylocationAdisasterrecoveryplanmustconnectenduserstotherecoveryinfrastructuresothattheycancontinuebeingproductive
AnotherdisasterscenarioisthefailureortheftofanenduserrsquosphysicaldesktopInanenvironmentthatreliesonhardware-dependentend-userdesktopsthecostandcomplexityofrecoverycanbeprohibitivelyexpensiveandsubjecttolimitedsuccessDesktopbackupstrategiesprovideonemethodofdesktoprecoverybutfewbackupplansarefullyimplementedoracceptedThegoalistobeabletorecoverauserrsquoscriticaldocumentsfilesapplicationsandpersonalsettingsMostorganizationsthatattemptthisapproachhavetoinvestinagent-basedbackupsolutionsthattheyinstalloneverydesktopandlaptop
OneofthebiggerchallengesofthisapproachistheimpactthebackupprocesshasonendusersIfawindowpopsupinthemiddleoftheworkdayandtheagentstartstobackupfilesusersareannoyedandtheircomputerscanslowtoacrawlAsaresultusersmaycanceltheprocessesandquitthebackupagentwindowInsomecasesifusershaveadministrativeaccesstotheirPCsandaresavvyenoughtheycandisablethebackupagentsontheirPCsIftheylosetheirlaptopsortheirdesktopharddrivesfailtheyhavenobackupsfromwhichtorestore
SomeorganizationsimplementagentlessstrategiesinwhichtheymapdesktopcomputerstocentrallylocatedfilesharesandcriticalfilesareredirectedusingActiveDirectorygrouppolicyobjectsThisapproachissomewhatmoresuccessfulbutdependingonthenetworktopologyanddistributionofusersitcanputastrainonthenetworkinfrastructureandisalsosomewhatdependentonendusersrsquoknowingwheretosavetheirfiles
Virtualization Impact on Desktop Disaster Recovery and Data BackupImplementingaVMwareViewdesktopstrategycanhelpyoutoachieveefficienciesindisasterrecoveryTheseefficienciesareevidentbothinrecoveryofdesktopconnectionstoanalternatedatacenterlocationaswellasrecoveryofdesktopimages
ManagementofViewvirtualdesktopsbyVMwarevSphereandvCenteriskeyOnearchitecturalcharacteristicofaViewimplementationisthatallthedatafilesandthevirtualmachinesthatprovidetheend-userdesktopsresideinadatacenteronsharedstorageInmanyinstancestheViewdesktopscanandshouldresideonthesamestoragearraysyouusetostoreyourservervirtualmachines
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
28
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
AsaresultyoucanusearrayreplicationtechnologiestoeasilyreplicateboththedesktopandtheservervirtualmachinestoyourdisasterrecoverysiteYoucanusethisapproachinconjunctionwithasolutionsuchasVMwareSiteRecoveryManagertofullyautomatetherecoveryofthedesktopvirtualmachinesBecauseyoucansetupalloftheViewinfrastructureserversasvirtualmachinesyoucanalsoreplicatethemtothedisasterrecoverysite
WithallofthecomponentsofyourViewinfrastructureavailableatyourdisasterrecoverysiteyoucangetyourorganizationbacktoworkmuchmoreeasilyafteradisasterYourenduserscanaccesstheirdesktopsfromhomeviaacorporateVPNordependingonyourconfigurationjustanInternetconnectionSimilarlyifapandemicrequiresyourorganizationtotellworkerstostayathometheycanconnecttotheirdesktopsandaccessthecorporateresourcestheyneedtodotheirjobswithouthavingtocomeintotheoffice
ThetimeandproductivitysavingsintheseareasaresignificantwithaVMwareViewsolutionIDC has not yet calculated the time saved fordisasterrecoveryanddatabackupinaViewimplementation
ldquoItrsquosnotjusttheinitialcostofhardwareitrsquosalsothatthefailureofthathardwaretakesquiteabitoftimetotroubleshootandfixmdashnottomentionthepossibilityoflosingdatasayifsomebodydropsalaptopWithVMwareViewwecanreducehardwaredependencyandstoreallthatdatainaprotecteddatacenterThatrsquosgoodfortheuserandgoodforthecompanysinceitwillmeanwewonrsquothavesensitivedatawanderingaroundondesktopsandlaptopsandUSBkeysAndbecauseavirtualdesktopisanapplianceifadevicefailswecanswapitoutandgettheuserbackupandrunningveryquicklyWecaneventieitinwith[VMwarevSphere]SiteRecoveryManagertoenablemoredynamicrecoverysoifweloseacallcenterinonelocationitsdataisprotectedandwecanstartupagaininanotherrdquo
mdashTomVanHarnSystemsSupportAdvisorAmwayregardingthesecurityanddisasterrecoverybenefitsofmovingfromphysicaldesktopstoVMwareViewvirtualdesktops
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
29
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Desktop Help Desk and SupportAsaresultofimplementingaVMwareView-baseddesktopstrategyyoucanexpecttoachievehigherlevelsofserviceforyourendusersandincreasetheperceivedlevelofserviceYoushouldalsobeabletotakeadvantageofthecentralizednatureofthearchitecturetoreducethemeantimetoresolutionofenduserhelpdeskissues
Current Challenges for Desktop Help Desk and SupportDesktopadministrationteamsstruggleconstantlytomeetestablishedservicelevelagreementsfordesktopendusersHelpdesksthatsupportdesktopusersfocusonminimizingthemeantimetoresolution(MTTR)whenauserrsquosdesktopfailsAlowerMTTRreducestheamountoftimethatendusersarenotbeingproductive
EndusersusuallypresentITwithaproblembutnotacauseCommonuserissuesincludeobsoletehardwarefaultyhardwareapplicationfailureslackofnetworkconnectivityandvirusesandmalwareOnlybycommunicatingwiththeenduseranddiscoveringthecausecanthedesktopadministratorsolvetheproblemMorecomplexproblemsmustbeescalatedtomoreexperienceddesktopadministratorswhichaddstothecostanddelay
ThedistributednatureofadesktopenvironmentaddsalevelofcomplexitytodesktopadministrationEndusersmaytelecommuteorworkinremoteofficesorbuildingswhichcanmakedesktoptroubleshootingmoredifficultandmorecostlySometimesdesktopadministratorsmusttraveltootherbuildingsorsites
Virtualization Impact on Desktop Help Desk and SupportBycentralizingthedesktopsinthedatacenterwithVMwareViewyoubringthedesktopsclosertothedesktopadministratorsThiseliminatesthechallengesofworkingwithdesktopsinbranchorremoteofficesInaViewenvironmentadministratorshavedirectaccesstoendusersrsquodesktopsviavCentersotheycanseewhatishappeningwithoutusingaremotemanagementtool
Searchingforacausetotheproblemcanbelimitedintimeifdiscoverytakesmorethanfiveminutesdesktopadministratorscansimplyprovisionanewdesktopfortheenduseranddeliveritoverthenetwork
ldquoOur department has lost 20percentofitsfundingandstaffinthepastyearByusingVMwareViewandHPMobileThinClientswersquovefoundamorecost-effectiveand efficient way to deliver computing resources to our studentsWersquorecontainingouroperatingcostswhilesupporting40percentmoremachinesThedesktopsrequirelesssupporttheteachers get a more reliable platformandthestudentsget a better educational experienceEverybodywinsrdquo
mdashJeremyWoods TechnologyPlanningCoordinatorOntario-MontclairSchoolDistrictOntarioCalifornia
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
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Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
ForarchitecturesthatincludethereplacementofendusersrsquoPCswiththinclientsorzeroclientssupportfortheseend-userdevicesisverysimpleInmanyinstancesendusersthemselvescaninstallandsetuptheirthinclientswithoutatechnicalsupportengineeronsiteIfahardwareproblemoccurstheendusercantrytofixtheproblembysimplyresettingthedeviceIfaresetdoesnotresolvetheissuethesupporttechniciancandeliverareplacementthinclientandtheuserisproductiveagainTypicalthinclientdeviceshaveafractionofthemovingpartsthatatraditionalPCorlaptophasThereforethemeantimebetweenfailures(MTBF)forthesedevicesisveryhighInthelongrunthesimplicityofthesedevicesleadstofewersupportcallsrelatedtohardwarefailure
Time Saved in Desktop Help Desk and Support with VMware View
TraditionalPhysicalPCImplementation
TimeSavedperUserperYearwithVMwareView
PercentReductionin LaborCosts
375 hours 217 hours 58 Calculatedfrom IDC figuresFromIDC figures
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
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Desktop Help Desk and Support
31
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
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BUSINESS CASE FOR DESKTOP VIRTUALIZATION
SummaryThetimesavedinthemanagementofuserdesktopsissignificantwithaVMwareViewvirtualdesktopimplementationTimesavedindesktopmanagementmeansthatyourITstaffcandevotethemselvestootherprojectsonyourIThorizon
AVMwareViewvirtualdesktopsolutionresolvesmanyoftheeconomicandusersatisfactionissuesofadesktopenvironmentAViewdeploymentsavesanaverageof7hoursoflaborperuserdesktopperyearoutof122hourslaborperuseronaphysicaldesktopperyearThisisa57decreaseinlaborcostswithaVMwareViewimplementationMultiplythe7hoursbyyournumberofusersandthetimeavailableforotherprojectsisaconvincingargumentforvirtualdesktops
Time Saved in Desktop Management with VMware View Virtual Desktops
Desktop Management Task Hours Saved per User per Year Percentage of Time Saved per User per Year
Desktophardwareandsoftwaredeployment 51 65
Useradministration 89 68
Applicationmanagement 141 54
Image management 126 59
Userprofilemanagement NotcalculatedbyIDC NotcalculatedbyIDC
Desktoppatchmanagement 50 65
Desktopdatasecurity 24 30
Desktopdisasterrecoveryanddatabackup NotcalculatedbyIDC NotcalculatedbyIDC
Desktophelpdeskandsupport 217 58
TOTAL time saved per user per year 698 hours 57Note ThistotalisaveryconservativeestimateoftimesavedwithVMwareViewItdoesnotincludethetimesavedwithViewPersonaManagementorvShieldEndpointantivirusprotection
IDChasnotyetstudiedthetimesavedwithViewPersonaManagementIDChasnotyetstudiedthetimebenefitsofvShieldEndpointforantivirusprotection
Inadditiontothelabor-savingbenefitsofdesktopvirtualizationViewdesktopvirtualizationsolutionisthefirststepinthejourneytothecloudByplacinguserdesktopsinthecloudalongwithThinAppvirtualizedapplicationsyouarepoisedtofillintheotherVMwaresolutionsforthepost-PCera
32
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Additional ResourcesQuantifying the Business Value of VMware ViewIDCwhitepaperMay2011
Desktop Total Cost of Ownership 2011 UpdateGartnerresearchnoteFebruary2011
10 Reasons to Modernize the DesktopCIOCustomSolutionsGroupwhitepaper
The Total Economic Impact of VMware ThinAppForresterResearchstudySeptember2010
VMware View documentation
View Technical Resources Decide Design Deploy
33
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
VMware Inc 3401 Hillview Avenue Palo Alto CA 94304 USA Tel 877-486-9273 Fax 650-427-5001 wwwvmwarecomCopyright copy 2012 VMware Inc All rights reserved This product is protected by US and international copyright and intellectual property laws VMware products are covered by one or more patents listed athttpwwwvmwarecomgopatents VMware is a registered trademark or trademark of VMware Inc in the United States andor other jurisdictions All other marks and names mentioned herein may be trademarks of their respective companies Item No VMW-IG-BUSINESSCASE-USLET-20120302-WEB
About the Authors and ContributorsTinadeBenedictiswrotethecurrentversionofthispaperTinaisatechnicalmarketingmanagerintheEndUserComputinggroupatVMwareShewritespapersonVMwareViewThinAppandotherenterprisedesktopproducts
SpecialthankstoRidwanHuqandBrianGammageforcontributionstothisversionofthepaper
TheauthorsoftheoriginalversionofthiswhitepaperwereJosephHorseyandAnjanSrinivasJosephHorseyiscurrentlyamanager ofsystemsengineeringforVMwareandhasvastexperiencearchitectingandsellingdesktopandservermanagementsolutions AnjanSrinivaswasformerlyagroupproductmarketingmanagerfordesktopproductsatVMware
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21
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
ThedistributednatureofdesktopandlaptopcomputershasmadecentrallymanagedsoftwaredistributionmechanismsanimportantpartoftheITinfrastructureinmanyorganizationsUsuallythesesolutionsarehighlydistributedinnatureandcomplextomanageandmaintainTheyalsodonotguaranteesuccessfuldistributionbecausetheyrelyonclient-sideagentswhichmustberunningandonthenetworktoreceiveanyupdatesThemoredistributedthedesktopenvironmentthemorecomplexpatchmanagementisandthelowerthefirst-passsuccessratioIfyouneedtodeliverpatchesandservicepackstodesktopsatremotebranchesorregionalofficeswherenetworkconnectivityislimitedyoucanencounterconnectivityissuesanditwilltakemuchlongertodeploytheupdatesSomeusersystemsneverreceivepatchesbecauseofinfrequentconnectiontothenetwork
AnotherkeychallengeintheconventionalpatchmanagementprocessisvalidatingpatchestoassurethatapplyingapatchwillnothaveanegativeimpactonanenduserrsquosPCorotherapplicationsThisprocessistime-consumingandsubjecttofailureAfterPCsaredeployedtouserstheyaresubjecttosignificantconfigurationdriftThisconfigurationdriftcanbeattributedtouser-initiatedhardwarereplacementshardwareupgradesorapplicationinstallationsthatvaryfromthecorecorporateimageThuscertifyingapatchagainstyourorganizationrsquosbaseimagedoesnotensurethatitworksonallusersrsquocomputersApatchorservicepackyoudistributemaycauseproblemsonsomecomputersandnotonothersItisthenverydifficulttoreverttothelastknowncleanstateoftheuserrsquosdesktopandtobackoutthechanges
WithallofthesecomplexitiesitcantakeaverylongtimetopatchallofthecomputersinyourorganizationThedelaysmakeitdifficulttomaintainadequateenterprisesecurityandthecostofremediatingthegapsinsecurityissignificantThetraditionalpatchmanagementprocessinvolveshighITlaborcostsandnotableuserdowntimeandinconvenience
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
22
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Virtualization Impact on Desktop Patch ManagementImplementingavirtualdesktopsolutiondoesnoteliminatetheneedforsolidprocessesandorganizationalresourcestomanagepatchingandothersecurityissuesHoweveryoucanmakethepatchingprocessmoreefficientbyusingthetoolsthataViewsolutionprovidesInatypicalViewenvironmentupdatesyouapplytoasingleparentvirtualmachineinstanceautomaticallyaffectmultipleend-userdesktopsAsaresultyouspendlesstimepatchingandcanupdatemoreend-userdesktopsonthefirstpass
ViewComposeroffersenhancedimagemanagementinaViewenvironmentAsshowninFigure6theViewComposertechnologyenablesyoutocreateacatalogofdesktoptypestomeettheneedsofparticularcategoriesofusersYoucreateaparentvirtualmachineimageforeachdesktoptypeandViewComposerprovisionsadesktoptoeachenduserbycreatingalinkedclonebasedontheappropriateparentimage
VM
VM
VM
VM
ParentImage 1
LinkedClones
VM
VM
VM
VM
ParentImage 3
VMware View Composer
VMware View Composer
VMware View Composer
LinkedClones
VM
VM
VM
VM
ParentImage 2
LinkedClones
OS
APP
DATA
Figure 6End-UserLinked-CloneDesktopsBasedonParentImages
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
23
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Viewcreatestheoperatingsystemdisksfortheseend-userdesktopsaslinkedclonesoftheparentvirtualmachineInitiallythedesktopsreaddatafromtheparentdiskWhenadesktopwritesdataViewsavesitinstorageonapersistentdiskthatisuniquetothatdesktopFuturereadscomefromthedesktoprsquospersistentdiskorfromtherebuiltdesktopimageasappropriate
ViewComposergivesyoumanagementfunctionsfortheselinked-clonedesktopsincludingRefreshRecomposeandRebalance
bullRefresh TheRefreshoperationallowsyoutorevertalinkedclonedesktoptoitsoriginaldeploymentstate
bullRecomposeTheRecomposefunctionallowsyoutomigrateanenduserfromonedesktoptoanothermaintainingtheuserrsquospersistentdiskandmakingtheuserdataavailabletotheuserfromthenewdesktop
bullRebalanceTheRebalancefeatureisawaytomovevirtualdesktopsfromonestoragearrayLUNtoanotherinordertobalancethediskusageload
FormoreinformationonRefreshRecomposeandRebalanceseetheVMware View Administration guide
YoucanusetheRecomposefunctiontostreamlinepatchingandmaketheprocessmoreefficientRatherthanmanagingapatchingprocessforeachindividualdesktopyoucanpatchtheparentdesktopandusetheRecomposefunctiontodistributethatpatchautomaticallytoendusersrsquodesktops
YoumanagealloftheseparentimagesdirectlyBecauseparentimagesareinthedatacenteryouavoidtheproblemsthatthetraditionalpatchingprocessencounterssuchasnetworklatencyandbandwidthissuesandissueswithdesktopsandlaptopsbeingonthenetworkatthetimeoftheremediationThecentralizednatureofthevirtualdesktopsensuresthattheseparentimagesarealwaysatthelatestpatchlevel
YoucanleverageyourexistinginvestmentinautomateddistributiontechnologiestopatchthemasterimagesinaViewimplementationThiswayyourcurrentstandardizedoperationsarenotaffectedAnotherapproachyoucantakeistousevCenterUpdateManagerasthepatchmechanismfortheparentimagesUsingUpdateManageryoucancreatedifferentpatchbaselinesforeachcategoryofdesktopThisapproachallowsyoutoassigntheappropriatelevelofpatchingprioritytocategoriesofdesktopsbasedonhowcriticalthedesktopsaretoyourbusinessratherthanwiththetraditionalbroadcastapproach
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
Video Blue Cross Blue Shield of Kansas City MissouriThisvideohighlightssomeofthebenefitsofaVMwareViewsolutionthepowerspaceandcostsavingsdisasterrecoveryandViewClientsonmobiledevicessuch asiPads
24
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
AfteryouupdatetheparentimagesandvalidatethepatchesoneadministratorcanrunascheduledRecomposeoperationforalloftheindividualdesktopinstancesyouhavedeployedYoucanschedulethisRecomposeoperationoutsidebusinesshourstominimizeanyimpactonendusersrsquoproductivityBecausethedesktopsallresideinthedatacenteryouavoidtheproblemofsystemsremainingunpatchedbecauseparticulardesktopsarepoweredoffornotonthenetworkAlsobecauseyouhavearollbackpointfortheparentimagesifyoudiscoveracompatibilityissueafterdeployingthenewdesktopinstancesyoucantriggerarevertRecomposeoperationondemandtoreturnuserstotheirlastknowngooddesktop
YoucanscheduleRecomposeoperationsorexecutethemonaccessforcingusersoffoftheirdesktopsintheeventthatyouneedtoapplyacriticalpatchimmediately
Customersinthe IDCstudystatedthatthelocked-downimageofWindowsonthedesktopmadepatchingmucheasier
Time Saved in Patch Management with VMware View
TraditionalPhysicalPCImplementation
TimeSavedperUserperYearwithVMwareView
PercentReductionin LaborCosts
77 hours 50 hours 65 Calculatedfrom IDCfiguresFromIDCfigures
Inadditionwehavealreadymentionedtheease of updating applications with VMware ThinAppEitherwithcopiesoftheThinApppackagesontheViewbaseimagesorwithdesktopshortcutstovirtualizedapplicationsstoredontheThinAppRepositoryThinAppprovidesameansofupdatingapplicationsautomaticallywithoutinterruptiontoapplicationuseEitherwayupdatedversionsofapplicationsarecentralizedandyoucanenforceusermigrationtotheupdatedversions
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
25
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Desktop Data SecurityAsfrequentnewsreportsattestlostlaptopcomputersandcompromiseddesktopPCscanendangersensitivecorporateorpersonaldataalltooeasilyWiththeever-increasingmobilityofdesktopenvironmentsandahigherpercentageofusersworkingonlaptopsdatasecurityattheendpointisbecominganincreasingconcernBothunauthorizedaccesstodatainthedatacenteranddatalossthroughtheftorlossofthedesktopdevicemustbeprevented
Current Challenges with Desktop Data SecurityTopreventunauthorizedaccesstodatacenterdatathroughlaptopssomeorganizationsimplementdisk-basedencryptionsolutionsthatcanbecostlyanddifficulttoscale
AlsowithanincreasinglymobileandremoteworkforcelaptopsandotherdevicesareeasilylostorstolenEmployeesmayalsocopydatatoUSBflashdrivesandremovedatafromthecompanysiteUSBflashdrivescanalsointroduceviruseswhichcancorruptdata
Ifasecuritybreachorleakoccursinanorganizationtheproductivitylostandthecosttofixthebreacharesignificant
Virtualization Impact on Desktop Data SecurityTheimmediateimprovementthatavirtualdesktopsolutionoffersfordatasecurityisthatyoustorealldatainvirtualmachinesthatarehostedinyourcorporatedatacenterYouprotectaccesstothisdatabydatacenter-levelsecuritymechanismssuchasfirewallsDMZswebproxiesandVPNsWhenusershavethinclientsattheirdeskstheynolongerstoredatalocallyITcanmeetexpectationsaboutsecurityandcompliancewithregulations
AnotherbenefitofreplacingthedevicesatusersrsquodeskswiththinclientsistheabilitytobeveryselectivewiththetypesofUSBdevicesthatyouallowtoconnecttothesecurevirtualdesktopenvironmentYougaintheabilitytopreventusersfromconnectingUSBflashdrivesiPodsiPhonesorotherUSB-basedpersonaldevicestotheirdesktopstherebyreducingtheopportunityfordataleaksByrestrictinguseofUSBdevicesyoucanalsomitigateconcernsabouttheintroductionofmalicioussoftware
ForuserswhoarenotalwaysconnectedtothecorporatenetworkVMwareViewincludesafeaturecalledViewwithLocalModeLocalModeallowsenduserstocheckouttheirdesktopsmdashincludingapplicationsanddatamdashfromthedatacentertotheirlocaldevicesThisinstanceofauserrsquosdesktopisencryptedIftheuserlosesthelaptopcomputerorthelaptopisstolenthedataonthemissingdeviceisencryptedandhasaremote-erasesettingthatdisablesitifitdoesnotcommunicatetothecorporatenetworkwithinaspecifiedamountoftime
YoualsohavetheoptionofincludingVMwarevShieldEndpointinyourViewdeploymenttomanageantivirusscanningThevShieldEndpointproducthandlesantivirusscanningofViewdesktopsfromacentralizedvirtualapplianceSeetheVMwarewebsiteformoreinformation about vShield Endpoint
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
26
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
CustomersintheIDC study stated that the cost savings in security were largely due to the abilitytopushpatchesontodesktopimageswithoutwaitingforindividualmachinestobeavailableThebenefitsofvShieldEndpointwerenotyetavailableatthetimeoftheIDCstudy
Time Saved in Security Administration with VMware View
TraditionalPhysicalPCImplementation
TimeSavedperUserperYearwithVMwareView
PercentReductionin LaborCosts
80 hours 24 hours 30 Calculatedfrom IDCfiguresFromIDCfigures
ldquoSecurityisveryimportantBeinginhealthcarewewanttomakesurethatwehaveno information whatsoever residing on the local machineWithVMwareourSecurityDepartmentgetsto manage security in the waytheyneedtoandatthesametimeourpoliciesarekepthellipinplaceandalsoourresponsibilitieswithHIPAA[HealthInsurancePortabilityandAccountabilityAct]andthe federal regulations are completely in compliance as wellrdquo
mdashGregWolverton ChiefInformationOfficer ARcarehealthcareArkansas
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
27
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Desktop Disaster Recovery and Data BackupDisasterrecoveryplansforend-userdevicescanbehighlycostlysosomeorganizationsfocusonserverdisasterrecoveryplansandneglectrecoveryplansfordesktopsEndusersmustoftenimplementtheirowndesktopandlaptopbackupsolutionsiftheywanttoprotectagainstaseverefailureordatacorruptionAndfewusersarediligentabouttheirbackups
Current Challenges for Desktop Disaster Recovery and Data BackupIfanorganizationishitbyadisasterthatcausesitsserverstofailovertoadisasterrecoverylocationendusersneedaccesstotheapplicationsrunningonthoseserversInadditionusersneedtoconnecttocentralizeddatastoredattherecoverylocationAdisasterrecoveryplanmustconnectenduserstotherecoveryinfrastructuresothattheycancontinuebeingproductive
AnotherdisasterscenarioisthefailureortheftofanenduserrsquosphysicaldesktopInanenvironmentthatreliesonhardware-dependentend-userdesktopsthecostandcomplexityofrecoverycanbeprohibitivelyexpensiveandsubjecttolimitedsuccessDesktopbackupstrategiesprovideonemethodofdesktoprecoverybutfewbackupplansarefullyimplementedoracceptedThegoalistobeabletorecoverauserrsquoscriticaldocumentsfilesapplicationsandpersonalsettingsMostorganizationsthatattemptthisapproachhavetoinvestinagent-basedbackupsolutionsthattheyinstalloneverydesktopandlaptop
OneofthebiggerchallengesofthisapproachistheimpactthebackupprocesshasonendusersIfawindowpopsupinthemiddleoftheworkdayandtheagentstartstobackupfilesusersareannoyedandtheircomputerscanslowtoacrawlAsaresultusersmaycanceltheprocessesandquitthebackupagentwindowInsomecasesifusershaveadministrativeaccesstotheirPCsandaresavvyenoughtheycandisablethebackupagentsontheirPCsIftheylosetheirlaptopsortheirdesktopharddrivesfailtheyhavenobackupsfromwhichtorestore
SomeorganizationsimplementagentlessstrategiesinwhichtheymapdesktopcomputerstocentrallylocatedfilesharesandcriticalfilesareredirectedusingActiveDirectorygrouppolicyobjectsThisapproachissomewhatmoresuccessfulbutdependingonthenetworktopologyanddistributionofusersitcanputastrainonthenetworkinfrastructureandisalsosomewhatdependentonendusersrsquoknowingwheretosavetheirfiles
Virtualization Impact on Desktop Disaster Recovery and Data BackupImplementingaVMwareViewdesktopstrategycanhelpyoutoachieveefficienciesindisasterrecoveryTheseefficienciesareevidentbothinrecoveryofdesktopconnectionstoanalternatedatacenterlocationaswellasrecoveryofdesktopimages
ManagementofViewvirtualdesktopsbyVMwarevSphereandvCenteriskeyOnearchitecturalcharacteristicofaViewimplementationisthatallthedatafilesandthevirtualmachinesthatprovidetheend-userdesktopsresideinadatacenteronsharedstorageInmanyinstancestheViewdesktopscanandshouldresideonthesamestoragearraysyouusetostoreyourservervirtualmachines
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
28
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
AsaresultyoucanusearrayreplicationtechnologiestoeasilyreplicateboththedesktopandtheservervirtualmachinestoyourdisasterrecoverysiteYoucanusethisapproachinconjunctionwithasolutionsuchasVMwareSiteRecoveryManagertofullyautomatetherecoveryofthedesktopvirtualmachinesBecauseyoucansetupalloftheViewinfrastructureserversasvirtualmachinesyoucanalsoreplicatethemtothedisasterrecoverysite
WithallofthecomponentsofyourViewinfrastructureavailableatyourdisasterrecoverysiteyoucangetyourorganizationbacktoworkmuchmoreeasilyafteradisasterYourenduserscanaccesstheirdesktopsfromhomeviaacorporateVPNordependingonyourconfigurationjustanInternetconnectionSimilarlyifapandemicrequiresyourorganizationtotellworkerstostayathometheycanconnecttotheirdesktopsandaccessthecorporateresourcestheyneedtodotheirjobswithouthavingtocomeintotheoffice
ThetimeandproductivitysavingsintheseareasaresignificantwithaVMwareViewsolutionIDC has not yet calculated the time saved fordisasterrecoveryanddatabackupinaViewimplementation
ldquoItrsquosnotjusttheinitialcostofhardwareitrsquosalsothatthefailureofthathardwaretakesquiteabitoftimetotroubleshootandfixmdashnottomentionthepossibilityoflosingdatasayifsomebodydropsalaptopWithVMwareViewwecanreducehardwaredependencyandstoreallthatdatainaprotecteddatacenterThatrsquosgoodfortheuserandgoodforthecompanysinceitwillmeanwewonrsquothavesensitivedatawanderingaroundondesktopsandlaptopsandUSBkeysAndbecauseavirtualdesktopisanapplianceifadevicefailswecanswapitoutandgettheuserbackupandrunningveryquicklyWecaneventieitinwith[VMwarevSphere]SiteRecoveryManagertoenablemoredynamicrecoverysoifweloseacallcenterinonelocationitsdataisprotectedandwecanstartupagaininanotherrdquo
mdashTomVanHarnSystemsSupportAdvisorAmwayregardingthesecurityanddisasterrecoverybenefitsofmovingfromphysicaldesktopstoVMwareViewvirtualdesktops
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
29
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Desktop Help Desk and SupportAsaresultofimplementingaVMwareView-baseddesktopstrategyyoucanexpecttoachievehigherlevelsofserviceforyourendusersandincreasetheperceivedlevelofserviceYoushouldalsobeabletotakeadvantageofthecentralizednatureofthearchitecturetoreducethemeantimetoresolutionofenduserhelpdeskissues
Current Challenges for Desktop Help Desk and SupportDesktopadministrationteamsstruggleconstantlytomeetestablishedservicelevelagreementsfordesktopendusersHelpdesksthatsupportdesktopusersfocusonminimizingthemeantimetoresolution(MTTR)whenauserrsquosdesktopfailsAlowerMTTRreducestheamountoftimethatendusersarenotbeingproductive
EndusersusuallypresentITwithaproblembutnotacauseCommonuserissuesincludeobsoletehardwarefaultyhardwareapplicationfailureslackofnetworkconnectivityandvirusesandmalwareOnlybycommunicatingwiththeenduseranddiscoveringthecausecanthedesktopadministratorsolvetheproblemMorecomplexproblemsmustbeescalatedtomoreexperienceddesktopadministratorswhichaddstothecostanddelay
ThedistributednatureofadesktopenvironmentaddsalevelofcomplexitytodesktopadministrationEndusersmaytelecommuteorworkinremoteofficesorbuildingswhichcanmakedesktoptroubleshootingmoredifficultandmorecostlySometimesdesktopadministratorsmusttraveltootherbuildingsorsites
Virtualization Impact on Desktop Help Desk and SupportBycentralizingthedesktopsinthedatacenterwithVMwareViewyoubringthedesktopsclosertothedesktopadministratorsThiseliminatesthechallengesofworkingwithdesktopsinbranchorremoteofficesInaViewenvironmentadministratorshavedirectaccesstoendusersrsquodesktopsviavCentersotheycanseewhatishappeningwithoutusingaremotemanagementtool
Searchingforacausetotheproblemcanbelimitedintimeifdiscoverytakesmorethanfiveminutesdesktopadministratorscansimplyprovisionanewdesktopfortheenduseranddeliveritoverthenetwork
ldquoOur department has lost 20percentofitsfundingandstaffinthepastyearByusingVMwareViewandHPMobileThinClientswersquovefoundamorecost-effectiveand efficient way to deliver computing resources to our studentsWersquorecontainingouroperatingcostswhilesupporting40percentmoremachinesThedesktopsrequirelesssupporttheteachers get a more reliable platformandthestudentsget a better educational experienceEverybodywinsrdquo
mdashJeremyWoods TechnologyPlanningCoordinatorOntario-MontclairSchoolDistrictOntarioCalifornia
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
30
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
ForarchitecturesthatincludethereplacementofendusersrsquoPCswiththinclientsorzeroclientssupportfortheseend-userdevicesisverysimpleInmanyinstancesendusersthemselvescaninstallandsetuptheirthinclientswithoutatechnicalsupportengineeronsiteIfahardwareproblemoccurstheendusercantrytofixtheproblembysimplyresettingthedeviceIfaresetdoesnotresolvetheissuethesupporttechniciancandeliverareplacementthinclientandtheuserisproductiveagainTypicalthinclientdeviceshaveafractionofthemovingpartsthatatraditionalPCorlaptophasThereforethemeantimebetweenfailures(MTBF)forthesedevicesisveryhighInthelongrunthesimplicityofthesedevicesleadstofewersupportcallsrelatedtohardwarefailure
Time Saved in Desktop Help Desk and Support with VMware View
TraditionalPhysicalPCImplementation
TimeSavedperUserperYearwithVMwareView
PercentReductionin LaborCosts
375 hours 217 hours 58 Calculatedfrom IDC figuresFromIDC figures
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
31
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
SummaryThetimesavedinthemanagementofuserdesktopsissignificantwithaVMwareViewvirtualdesktopimplementationTimesavedindesktopmanagementmeansthatyourITstaffcandevotethemselvestootherprojectsonyourIThorizon
AVMwareViewvirtualdesktopsolutionresolvesmanyoftheeconomicandusersatisfactionissuesofadesktopenvironmentAViewdeploymentsavesanaverageof7hoursoflaborperuserdesktopperyearoutof122hourslaborperuseronaphysicaldesktopperyearThisisa57decreaseinlaborcostswithaVMwareViewimplementationMultiplythe7hoursbyyournumberofusersandthetimeavailableforotherprojectsisaconvincingargumentforvirtualdesktops
Time Saved in Desktop Management with VMware View Virtual Desktops
Desktop Management Task Hours Saved per User per Year Percentage of Time Saved per User per Year
Desktophardwareandsoftwaredeployment 51 65
Useradministration 89 68
Applicationmanagement 141 54
Image management 126 59
Userprofilemanagement NotcalculatedbyIDC NotcalculatedbyIDC
Desktoppatchmanagement 50 65
Desktopdatasecurity 24 30
Desktopdisasterrecoveryanddatabackup NotcalculatedbyIDC NotcalculatedbyIDC
Desktophelpdeskandsupport 217 58
TOTAL time saved per user per year 698 hours 57Note ThistotalisaveryconservativeestimateoftimesavedwithVMwareViewItdoesnotincludethetimesavedwithViewPersonaManagementorvShieldEndpointantivirusprotection
IDChasnotyetstudiedthetimesavedwithViewPersonaManagementIDChasnotyetstudiedthetimebenefitsofvShieldEndpointforantivirusprotection
Inadditiontothelabor-savingbenefitsofdesktopvirtualizationViewdesktopvirtualizationsolutionisthefirststepinthejourneytothecloudByplacinguserdesktopsinthecloudalongwithThinAppvirtualizedapplicationsyouarepoisedtofillintheotherVMwaresolutionsforthepost-PCera
32
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Additional ResourcesQuantifying the Business Value of VMware ViewIDCwhitepaperMay2011
Desktop Total Cost of Ownership 2011 UpdateGartnerresearchnoteFebruary2011
10 Reasons to Modernize the DesktopCIOCustomSolutionsGroupwhitepaper
The Total Economic Impact of VMware ThinAppForresterResearchstudySeptember2010
VMware View documentation
View Technical Resources Decide Design Deploy
33
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
VMware Inc 3401 Hillview Avenue Palo Alto CA 94304 USA Tel 877-486-9273 Fax 650-427-5001 wwwvmwarecomCopyright copy 2012 VMware Inc All rights reserved This product is protected by US and international copyright and intellectual property laws VMware products are covered by one or more patents listed athttpwwwvmwarecomgopatents VMware is a registered trademark or trademark of VMware Inc in the United States andor other jurisdictions All other marks and names mentioned herein may be trademarks of their respective companies Item No VMW-IG-BUSINESSCASE-USLET-20120302-WEB
About the Authors and ContributorsTinadeBenedictiswrotethecurrentversionofthispaperTinaisatechnicalmarketingmanagerintheEndUserComputinggroupatVMwareShewritespapersonVMwareViewThinAppandotherenterprisedesktopproducts
SpecialthankstoRidwanHuqandBrianGammageforcontributionstothisversionofthepaper
TheauthorsoftheoriginalversionofthiswhitepaperwereJosephHorseyandAnjanSrinivasJosephHorseyiscurrentlyamanager ofsystemsengineeringforVMwareandhasvastexperiencearchitectingandsellingdesktopandservermanagementsolutions AnjanSrinivaswasformerlyagroupproductmarketingmanagerfordesktopproductsatVMware
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22
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Virtualization Impact on Desktop Patch ManagementImplementingavirtualdesktopsolutiondoesnoteliminatetheneedforsolidprocessesandorganizationalresourcestomanagepatchingandothersecurityissuesHoweveryoucanmakethepatchingprocessmoreefficientbyusingthetoolsthataViewsolutionprovidesInatypicalViewenvironmentupdatesyouapplytoasingleparentvirtualmachineinstanceautomaticallyaffectmultipleend-userdesktopsAsaresultyouspendlesstimepatchingandcanupdatemoreend-userdesktopsonthefirstpass
ViewComposeroffersenhancedimagemanagementinaViewenvironmentAsshowninFigure6theViewComposertechnologyenablesyoutocreateacatalogofdesktoptypestomeettheneedsofparticularcategoriesofusersYoucreateaparentvirtualmachineimageforeachdesktoptypeandViewComposerprovisionsadesktoptoeachenduserbycreatingalinkedclonebasedontheappropriateparentimage
VM
VM
VM
VM
ParentImage 1
LinkedClones
VM
VM
VM
VM
ParentImage 3
VMware View Composer
VMware View Composer
VMware View Composer
LinkedClones
VM
VM
VM
VM
ParentImage 2
LinkedClones
OS
APP
DATA
Figure 6End-UserLinked-CloneDesktopsBasedonParentImages
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
23
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Viewcreatestheoperatingsystemdisksfortheseend-userdesktopsaslinkedclonesoftheparentvirtualmachineInitiallythedesktopsreaddatafromtheparentdiskWhenadesktopwritesdataViewsavesitinstorageonapersistentdiskthatisuniquetothatdesktopFuturereadscomefromthedesktoprsquospersistentdiskorfromtherebuiltdesktopimageasappropriate
ViewComposergivesyoumanagementfunctionsfortheselinked-clonedesktopsincludingRefreshRecomposeandRebalance
bullRefresh TheRefreshoperationallowsyoutorevertalinkedclonedesktoptoitsoriginaldeploymentstate
bullRecomposeTheRecomposefunctionallowsyoutomigrateanenduserfromonedesktoptoanothermaintainingtheuserrsquospersistentdiskandmakingtheuserdataavailabletotheuserfromthenewdesktop
bullRebalanceTheRebalancefeatureisawaytomovevirtualdesktopsfromonestoragearrayLUNtoanotherinordertobalancethediskusageload
FormoreinformationonRefreshRecomposeandRebalanceseetheVMware View Administration guide
YoucanusetheRecomposefunctiontostreamlinepatchingandmaketheprocessmoreefficientRatherthanmanagingapatchingprocessforeachindividualdesktopyoucanpatchtheparentdesktopandusetheRecomposefunctiontodistributethatpatchautomaticallytoendusersrsquodesktops
YoumanagealloftheseparentimagesdirectlyBecauseparentimagesareinthedatacenteryouavoidtheproblemsthatthetraditionalpatchingprocessencounterssuchasnetworklatencyandbandwidthissuesandissueswithdesktopsandlaptopsbeingonthenetworkatthetimeoftheremediationThecentralizednatureofthevirtualdesktopsensuresthattheseparentimagesarealwaysatthelatestpatchlevel
YoucanleverageyourexistinginvestmentinautomateddistributiontechnologiestopatchthemasterimagesinaViewimplementationThiswayyourcurrentstandardizedoperationsarenotaffectedAnotherapproachyoucantakeistousevCenterUpdateManagerasthepatchmechanismfortheparentimagesUsingUpdateManageryoucancreatedifferentpatchbaselinesforeachcategoryofdesktopThisapproachallowsyoutoassigntheappropriatelevelofpatchingprioritytocategoriesofdesktopsbasedonhowcriticalthedesktopsaretoyourbusinessratherthanwiththetraditionalbroadcastapproach
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
Video Blue Cross Blue Shield of Kansas City MissouriThisvideohighlightssomeofthebenefitsofaVMwareViewsolutionthepowerspaceandcostsavingsdisasterrecoveryandViewClientsonmobiledevicessuch asiPads
24
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
AfteryouupdatetheparentimagesandvalidatethepatchesoneadministratorcanrunascheduledRecomposeoperationforalloftheindividualdesktopinstancesyouhavedeployedYoucanschedulethisRecomposeoperationoutsidebusinesshourstominimizeanyimpactonendusersrsquoproductivityBecausethedesktopsallresideinthedatacenteryouavoidtheproblemofsystemsremainingunpatchedbecauseparticulardesktopsarepoweredoffornotonthenetworkAlsobecauseyouhavearollbackpointfortheparentimagesifyoudiscoveracompatibilityissueafterdeployingthenewdesktopinstancesyoucantriggerarevertRecomposeoperationondemandtoreturnuserstotheirlastknowngooddesktop
YoucanscheduleRecomposeoperationsorexecutethemonaccessforcingusersoffoftheirdesktopsintheeventthatyouneedtoapplyacriticalpatchimmediately
Customersinthe IDCstudystatedthatthelocked-downimageofWindowsonthedesktopmadepatchingmucheasier
Time Saved in Patch Management with VMware View
TraditionalPhysicalPCImplementation
TimeSavedperUserperYearwithVMwareView
PercentReductionin LaborCosts
77 hours 50 hours 65 Calculatedfrom IDCfiguresFromIDCfigures
Inadditionwehavealreadymentionedtheease of updating applications with VMware ThinAppEitherwithcopiesoftheThinApppackagesontheViewbaseimagesorwithdesktopshortcutstovirtualizedapplicationsstoredontheThinAppRepositoryThinAppprovidesameansofupdatingapplicationsautomaticallywithoutinterruptiontoapplicationuseEitherwayupdatedversionsofapplicationsarecentralizedandyoucanenforceusermigrationtotheupdatedversions
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
25
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Desktop Data SecurityAsfrequentnewsreportsattestlostlaptopcomputersandcompromiseddesktopPCscanendangersensitivecorporateorpersonaldataalltooeasilyWiththeever-increasingmobilityofdesktopenvironmentsandahigherpercentageofusersworkingonlaptopsdatasecurityattheendpointisbecominganincreasingconcernBothunauthorizedaccesstodatainthedatacenteranddatalossthroughtheftorlossofthedesktopdevicemustbeprevented
Current Challenges with Desktop Data SecurityTopreventunauthorizedaccesstodatacenterdatathroughlaptopssomeorganizationsimplementdisk-basedencryptionsolutionsthatcanbecostlyanddifficulttoscale
AlsowithanincreasinglymobileandremoteworkforcelaptopsandotherdevicesareeasilylostorstolenEmployeesmayalsocopydatatoUSBflashdrivesandremovedatafromthecompanysiteUSBflashdrivescanalsointroduceviruseswhichcancorruptdata
Ifasecuritybreachorleakoccursinanorganizationtheproductivitylostandthecosttofixthebreacharesignificant
Virtualization Impact on Desktop Data SecurityTheimmediateimprovementthatavirtualdesktopsolutionoffersfordatasecurityisthatyoustorealldatainvirtualmachinesthatarehostedinyourcorporatedatacenterYouprotectaccesstothisdatabydatacenter-levelsecuritymechanismssuchasfirewallsDMZswebproxiesandVPNsWhenusershavethinclientsattheirdeskstheynolongerstoredatalocallyITcanmeetexpectationsaboutsecurityandcompliancewithregulations
AnotherbenefitofreplacingthedevicesatusersrsquodeskswiththinclientsistheabilitytobeveryselectivewiththetypesofUSBdevicesthatyouallowtoconnecttothesecurevirtualdesktopenvironmentYougaintheabilitytopreventusersfromconnectingUSBflashdrivesiPodsiPhonesorotherUSB-basedpersonaldevicestotheirdesktopstherebyreducingtheopportunityfordataleaksByrestrictinguseofUSBdevicesyoucanalsomitigateconcernsabouttheintroductionofmalicioussoftware
ForuserswhoarenotalwaysconnectedtothecorporatenetworkVMwareViewincludesafeaturecalledViewwithLocalModeLocalModeallowsenduserstocheckouttheirdesktopsmdashincludingapplicationsanddatamdashfromthedatacentertotheirlocaldevicesThisinstanceofauserrsquosdesktopisencryptedIftheuserlosesthelaptopcomputerorthelaptopisstolenthedataonthemissingdeviceisencryptedandhasaremote-erasesettingthatdisablesitifitdoesnotcommunicatetothecorporatenetworkwithinaspecifiedamountoftime
YoualsohavetheoptionofincludingVMwarevShieldEndpointinyourViewdeploymenttomanageantivirusscanningThevShieldEndpointproducthandlesantivirusscanningofViewdesktopsfromacentralizedvirtualapplianceSeetheVMwarewebsiteformoreinformation about vShield Endpoint
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
26
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
CustomersintheIDC study stated that the cost savings in security were largely due to the abilitytopushpatchesontodesktopimageswithoutwaitingforindividualmachinestobeavailableThebenefitsofvShieldEndpointwerenotyetavailableatthetimeoftheIDCstudy
Time Saved in Security Administration with VMware View
TraditionalPhysicalPCImplementation
TimeSavedperUserperYearwithVMwareView
PercentReductionin LaborCosts
80 hours 24 hours 30 Calculatedfrom IDCfiguresFromIDCfigures
ldquoSecurityisveryimportantBeinginhealthcarewewanttomakesurethatwehaveno information whatsoever residing on the local machineWithVMwareourSecurityDepartmentgetsto manage security in the waytheyneedtoandatthesametimeourpoliciesarekepthellipinplaceandalsoourresponsibilitieswithHIPAA[HealthInsurancePortabilityandAccountabilityAct]andthe federal regulations are completely in compliance as wellrdquo
mdashGregWolverton ChiefInformationOfficer ARcarehealthcareArkansas
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
27
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Desktop Disaster Recovery and Data BackupDisasterrecoveryplansforend-userdevicescanbehighlycostlysosomeorganizationsfocusonserverdisasterrecoveryplansandneglectrecoveryplansfordesktopsEndusersmustoftenimplementtheirowndesktopandlaptopbackupsolutionsiftheywanttoprotectagainstaseverefailureordatacorruptionAndfewusersarediligentabouttheirbackups
Current Challenges for Desktop Disaster Recovery and Data BackupIfanorganizationishitbyadisasterthatcausesitsserverstofailovertoadisasterrecoverylocationendusersneedaccesstotheapplicationsrunningonthoseserversInadditionusersneedtoconnecttocentralizeddatastoredattherecoverylocationAdisasterrecoveryplanmustconnectenduserstotherecoveryinfrastructuresothattheycancontinuebeingproductive
AnotherdisasterscenarioisthefailureortheftofanenduserrsquosphysicaldesktopInanenvironmentthatreliesonhardware-dependentend-userdesktopsthecostandcomplexityofrecoverycanbeprohibitivelyexpensiveandsubjecttolimitedsuccessDesktopbackupstrategiesprovideonemethodofdesktoprecoverybutfewbackupplansarefullyimplementedoracceptedThegoalistobeabletorecoverauserrsquoscriticaldocumentsfilesapplicationsandpersonalsettingsMostorganizationsthatattemptthisapproachhavetoinvestinagent-basedbackupsolutionsthattheyinstalloneverydesktopandlaptop
OneofthebiggerchallengesofthisapproachistheimpactthebackupprocesshasonendusersIfawindowpopsupinthemiddleoftheworkdayandtheagentstartstobackupfilesusersareannoyedandtheircomputerscanslowtoacrawlAsaresultusersmaycanceltheprocessesandquitthebackupagentwindowInsomecasesifusershaveadministrativeaccesstotheirPCsandaresavvyenoughtheycandisablethebackupagentsontheirPCsIftheylosetheirlaptopsortheirdesktopharddrivesfailtheyhavenobackupsfromwhichtorestore
SomeorganizationsimplementagentlessstrategiesinwhichtheymapdesktopcomputerstocentrallylocatedfilesharesandcriticalfilesareredirectedusingActiveDirectorygrouppolicyobjectsThisapproachissomewhatmoresuccessfulbutdependingonthenetworktopologyanddistributionofusersitcanputastrainonthenetworkinfrastructureandisalsosomewhatdependentonendusersrsquoknowingwheretosavetheirfiles
Virtualization Impact on Desktop Disaster Recovery and Data BackupImplementingaVMwareViewdesktopstrategycanhelpyoutoachieveefficienciesindisasterrecoveryTheseefficienciesareevidentbothinrecoveryofdesktopconnectionstoanalternatedatacenterlocationaswellasrecoveryofdesktopimages
ManagementofViewvirtualdesktopsbyVMwarevSphereandvCenteriskeyOnearchitecturalcharacteristicofaViewimplementationisthatallthedatafilesandthevirtualmachinesthatprovidetheend-userdesktopsresideinadatacenteronsharedstorageInmanyinstancestheViewdesktopscanandshouldresideonthesamestoragearraysyouusetostoreyourservervirtualmachines
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
28
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
AsaresultyoucanusearrayreplicationtechnologiestoeasilyreplicateboththedesktopandtheservervirtualmachinestoyourdisasterrecoverysiteYoucanusethisapproachinconjunctionwithasolutionsuchasVMwareSiteRecoveryManagertofullyautomatetherecoveryofthedesktopvirtualmachinesBecauseyoucansetupalloftheViewinfrastructureserversasvirtualmachinesyoucanalsoreplicatethemtothedisasterrecoverysite
WithallofthecomponentsofyourViewinfrastructureavailableatyourdisasterrecoverysiteyoucangetyourorganizationbacktoworkmuchmoreeasilyafteradisasterYourenduserscanaccesstheirdesktopsfromhomeviaacorporateVPNordependingonyourconfigurationjustanInternetconnectionSimilarlyifapandemicrequiresyourorganizationtotellworkerstostayathometheycanconnecttotheirdesktopsandaccessthecorporateresourcestheyneedtodotheirjobswithouthavingtocomeintotheoffice
ThetimeandproductivitysavingsintheseareasaresignificantwithaVMwareViewsolutionIDC has not yet calculated the time saved fordisasterrecoveryanddatabackupinaViewimplementation
ldquoItrsquosnotjusttheinitialcostofhardwareitrsquosalsothatthefailureofthathardwaretakesquiteabitoftimetotroubleshootandfixmdashnottomentionthepossibilityoflosingdatasayifsomebodydropsalaptopWithVMwareViewwecanreducehardwaredependencyandstoreallthatdatainaprotecteddatacenterThatrsquosgoodfortheuserandgoodforthecompanysinceitwillmeanwewonrsquothavesensitivedatawanderingaroundondesktopsandlaptopsandUSBkeysAndbecauseavirtualdesktopisanapplianceifadevicefailswecanswapitoutandgettheuserbackupandrunningveryquicklyWecaneventieitinwith[VMwarevSphere]SiteRecoveryManagertoenablemoredynamicrecoverysoifweloseacallcenterinonelocationitsdataisprotectedandwecanstartupagaininanotherrdquo
mdashTomVanHarnSystemsSupportAdvisorAmwayregardingthesecurityanddisasterrecoverybenefitsofmovingfromphysicaldesktopstoVMwareViewvirtualdesktops
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
29
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Desktop Help Desk and SupportAsaresultofimplementingaVMwareView-baseddesktopstrategyyoucanexpecttoachievehigherlevelsofserviceforyourendusersandincreasetheperceivedlevelofserviceYoushouldalsobeabletotakeadvantageofthecentralizednatureofthearchitecturetoreducethemeantimetoresolutionofenduserhelpdeskissues
Current Challenges for Desktop Help Desk and SupportDesktopadministrationteamsstruggleconstantlytomeetestablishedservicelevelagreementsfordesktopendusersHelpdesksthatsupportdesktopusersfocusonminimizingthemeantimetoresolution(MTTR)whenauserrsquosdesktopfailsAlowerMTTRreducestheamountoftimethatendusersarenotbeingproductive
EndusersusuallypresentITwithaproblembutnotacauseCommonuserissuesincludeobsoletehardwarefaultyhardwareapplicationfailureslackofnetworkconnectivityandvirusesandmalwareOnlybycommunicatingwiththeenduseranddiscoveringthecausecanthedesktopadministratorsolvetheproblemMorecomplexproblemsmustbeescalatedtomoreexperienceddesktopadministratorswhichaddstothecostanddelay
ThedistributednatureofadesktopenvironmentaddsalevelofcomplexitytodesktopadministrationEndusersmaytelecommuteorworkinremoteofficesorbuildingswhichcanmakedesktoptroubleshootingmoredifficultandmorecostlySometimesdesktopadministratorsmusttraveltootherbuildingsorsites
Virtualization Impact on Desktop Help Desk and SupportBycentralizingthedesktopsinthedatacenterwithVMwareViewyoubringthedesktopsclosertothedesktopadministratorsThiseliminatesthechallengesofworkingwithdesktopsinbranchorremoteofficesInaViewenvironmentadministratorshavedirectaccesstoendusersrsquodesktopsviavCentersotheycanseewhatishappeningwithoutusingaremotemanagementtool
Searchingforacausetotheproblemcanbelimitedintimeifdiscoverytakesmorethanfiveminutesdesktopadministratorscansimplyprovisionanewdesktopfortheenduseranddeliveritoverthenetwork
ldquoOur department has lost 20percentofitsfundingandstaffinthepastyearByusingVMwareViewandHPMobileThinClientswersquovefoundamorecost-effectiveand efficient way to deliver computing resources to our studentsWersquorecontainingouroperatingcostswhilesupporting40percentmoremachinesThedesktopsrequirelesssupporttheteachers get a more reliable platformandthestudentsget a better educational experienceEverybodywinsrdquo
mdashJeremyWoods TechnologyPlanningCoordinatorOntario-MontclairSchoolDistrictOntarioCalifornia
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
30
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
ForarchitecturesthatincludethereplacementofendusersrsquoPCswiththinclientsorzeroclientssupportfortheseend-userdevicesisverysimpleInmanyinstancesendusersthemselvescaninstallandsetuptheirthinclientswithoutatechnicalsupportengineeronsiteIfahardwareproblemoccurstheendusercantrytofixtheproblembysimplyresettingthedeviceIfaresetdoesnotresolvetheissuethesupporttechniciancandeliverareplacementthinclientandtheuserisproductiveagainTypicalthinclientdeviceshaveafractionofthemovingpartsthatatraditionalPCorlaptophasThereforethemeantimebetweenfailures(MTBF)forthesedevicesisveryhighInthelongrunthesimplicityofthesedevicesleadstofewersupportcallsrelatedtohardwarefailure
Time Saved in Desktop Help Desk and Support with VMware View
TraditionalPhysicalPCImplementation
TimeSavedperUserperYearwithVMwareView
PercentReductionin LaborCosts
375 hours 217 hours 58 Calculatedfrom IDC figuresFromIDC figures
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
31
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
SummaryThetimesavedinthemanagementofuserdesktopsissignificantwithaVMwareViewvirtualdesktopimplementationTimesavedindesktopmanagementmeansthatyourITstaffcandevotethemselvestootherprojectsonyourIThorizon
AVMwareViewvirtualdesktopsolutionresolvesmanyoftheeconomicandusersatisfactionissuesofadesktopenvironmentAViewdeploymentsavesanaverageof7hoursoflaborperuserdesktopperyearoutof122hourslaborperuseronaphysicaldesktopperyearThisisa57decreaseinlaborcostswithaVMwareViewimplementationMultiplythe7hoursbyyournumberofusersandthetimeavailableforotherprojectsisaconvincingargumentforvirtualdesktops
Time Saved in Desktop Management with VMware View Virtual Desktops
Desktop Management Task Hours Saved per User per Year Percentage of Time Saved per User per Year
Desktophardwareandsoftwaredeployment 51 65
Useradministration 89 68
Applicationmanagement 141 54
Image management 126 59
Userprofilemanagement NotcalculatedbyIDC NotcalculatedbyIDC
Desktoppatchmanagement 50 65
Desktopdatasecurity 24 30
Desktopdisasterrecoveryanddatabackup NotcalculatedbyIDC NotcalculatedbyIDC
Desktophelpdeskandsupport 217 58
TOTAL time saved per user per year 698 hours 57Note ThistotalisaveryconservativeestimateoftimesavedwithVMwareViewItdoesnotincludethetimesavedwithViewPersonaManagementorvShieldEndpointantivirusprotection
IDChasnotyetstudiedthetimesavedwithViewPersonaManagementIDChasnotyetstudiedthetimebenefitsofvShieldEndpointforantivirusprotection
Inadditiontothelabor-savingbenefitsofdesktopvirtualizationViewdesktopvirtualizationsolutionisthefirststepinthejourneytothecloudByplacinguserdesktopsinthecloudalongwithThinAppvirtualizedapplicationsyouarepoisedtofillintheotherVMwaresolutionsforthepost-PCera
32
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Additional ResourcesQuantifying the Business Value of VMware ViewIDCwhitepaperMay2011
Desktop Total Cost of Ownership 2011 UpdateGartnerresearchnoteFebruary2011
10 Reasons to Modernize the DesktopCIOCustomSolutionsGroupwhitepaper
The Total Economic Impact of VMware ThinAppForresterResearchstudySeptember2010
VMware View documentation
View Technical Resources Decide Design Deploy
33
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
VMware Inc 3401 Hillview Avenue Palo Alto CA 94304 USA Tel 877-486-9273 Fax 650-427-5001 wwwvmwarecomCopyright copy 2012 VMware Inc All rights reserved This product is protected by US and international copyright and intellectual property laws VMware products are covered by one or more patents listed athttpwwwvmwarecomgopatents VMware is a registered trademark or trademark of VMware Inc in the United States andor other jurisdictions All other marks and names mentioned herein may be trademarks of their respective companies Item No VMW-IG-BUSINESSCASE-USLET-20120302-WEB
About the Authors and ContributorsTinadeBenedictiswrotethecurrentversionofthispaperTinaisatechnicalmarketingmanagerintheEndUserComputinggroupatVMwareShewritespapersonVMwareViewThinAppandotherenterprisedesktopproducts
SpecialthankstoRidwanHuqandBrianGammageforcontributionstothisversionofthepaper
TheauthorsoftheoriginalversionofthiswhitepaperwereJosephHorseyandAnjanSrinivasJosephHorseyiscurrentlyamanager ofsystemsengineeringforVMwareandhasvastexperiencearchitectingandsellingdesktopandservermanagementsolutions AnjanSrinivaswasformerlyagroupproductmarketingmanagerfordesktopproductsatVMware
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23
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Viewcreatestheoperatingsystemdisksfortheseend-userdesktopsaslinkedclonesoftheparentvirtualmachineInitiallythedesktopsreaddatafromtheparentdiskWhenadesktopwritesdataViewsavesitinstorageonapersistentdiskthatisuniquetothatdesktopFuturereadscomefromthedesktoprsquospersistentdiskorfromtherebuiltdesktopimageasappropriate
ViewComposergivesyoumanagementfunctionsfortheselinked-clonedesktopsincludingRefreshRecomposeandRebalance
bullRefresh TheRefreshoperationallowsyoutorevertalinkedclonedesktoptoitsoriginaldeploymentstate
bullRecomposeTheRecomposefunctionallowsyoutomigrateanenduserfromonedesktoptoanothermaintainingtheuserrsquospersistentdiskandmakingtheuserdataavailabletotheuserfromthenewdesktop
bullRebalanceTheRebalancefeatureisawaytomovevirtualdesktopsfromonestoragearrayLUNtoanotherinordertobalancethediskusageload
FormoreinformationonRefreshRecomposeandRebalanceseetheVMware View Administration guide
YoucanusetheRecomposefunctiontostreamlinepatchingandmaketheprocessmoreefficientRatherthanmanagingapatchingprocessforeachindividualdesktopyoucanpatchtheparentdesktopandusetheRecomposefunctiontodistributethatpatchautomaticallytoendusersrsquodesktops
YoumanagealloftheseparentimagesdirectlyBecauseparentimagesareinthedatacenteryouavoidtheproblemsthatthetraditionalpatchingprocessencounterssuchasnetworklatencyandbandwidthissuesandissueswithdesktopsandlaptopsbeingonthenetworkatthetimeoftheremediationThecentralizednatureofthevirtualdesktopsensuresthattheseparentimagesarealwaysatthelatestpatchlevel
YoucanleverageyourexistinginvestmentinautomateddistributiontechnologiestopatchthemasterimagesinaViewimplementationThiswayyourcurrentstandardizedoperationsarenotaffectedAnotherapproachyoucantakeistousevCenterUpdateManagerasthepatchmechanismfortheparentimagesUsingUpdateManageryoucancreatedifferentpatchbaselinesforeachcategoryofdesktopThisapproachallowsyoutoassigntheappropriatelevelofpatchingprioritytocategoriesofdesktopsbasedonhowcriticalthedesktopsaretoyourbusinessratherthanwiththetraditionalbroadcastapproach
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
Video Blue Cross Blue Shield of Kansas City MissouriThisvideohighlightssomeofthebenefitsofaVMwareViewsolutionthepowerspaceandcostsavingsdisasterrecoveryandViewClientsonmobiledevicessuch asiPads
24
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
AfteryouupdatetheparentimagesandvalidatethepatchesoneadministratorcanrunascheduledRecomposeoperationforalloftheindividualdesktopinstancesyouhavedeployedYoucanschedulethisRecomposeoperationoutsidebusinesshourstominimizeanyimpactonendusersrsquoproductivityBecausethedesktopsallresideinthedatacenteryouavoidtheproblemofsystemsremainingunpatchedbecauseparticulardesktopsarepoweredoffornotonthenetworkAlsobecauseyouhavearollbackpointfortheparentimagesifyoudiscoveracompatibilityissueafterdeployingthenewdesktopinstancesyoucantriggerarevertRecomposeoperationondemandtoreturnuserstotheirlastknowngooddesktop
YoucanscheduleRecomposeoperationsorexecutethemonaccessforcingusersoffoftheirdesktopsintheeventthatyouneedtoapplyacriticalpatchimmediately
Customersinthe IDCstudystatedthatthelocked-downimageofWindowsonthedesktopmadepatchingmucheasier
Time Saved in Patch Management with VMware View
TraditionalPhysicalPCImplementation
TimeSavedperUserperYearwithVMwareView
PercentReductionin LaborCosts
77 hours 50 hours 65 Calculatedfrom IDCfiguresFromIDCfigures
Inadditionwehavealreadymentionedtheease of updating applications with VMware ThinAppEitherwithcopiesoftheThinApppackagesontheViewbaseimagesorwithdesktopshortcutstovirtualizedapplicationsstoredontheThinAppRepositoryThinAppprovidesameansofupdatingapplicationsautomaticallywithoutinterruptiontoapplicationuseEitherwayupdatedversionsofapplicationsarecentralizedandyoucanenforceusermigrationtotheupdatedversions
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
25
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Desktop Data SecurityAsfrequentnewsreportsattestlostlaptopcomputersandcompromiseddesktopPCscanendangersensitivecorporateorpersonaldataalltooeasilyWiththeever-increasingmobilityofdesktopenvironmentsandahigherpercentageofusersworkingonlaptopsdatasecurityattheendpointisbecominganincreasingconcernBothunauthorizedaccesstodatainthedatacenteranddatalossthroughtheftorlossofthedesktopdevicemustbeprevented
Current Challenges with Desktop Data SecurityTopreventunauthorizedaccesstodatacenterdatathroughlaptopssomeorganizationsimplementdisk-basedencryptionsolutionsthatcanbecostlyanddifficulttoscale
AlsowithanincreasinglymobileandremoteworkforcelaptopsandotherdevicesareeasilylostorstolenEmployeesmayalsocopydatatoUSBflashdrivesandremovedatafromthecompanysiteUSBflashdrivescanalsointroduceviruseswhichcancorruptdata
Ifasecuritybreachorleakoccursinanorganizationtheproductivitylostandthecosttofixthebreacharesignificant
Virtualization Impact on Desktop Data SecurityTheimmediateimprovementthatavirtualdesktopsolutionoffersfordatasecurityisthatyoustorealldatainvirtualmachinesthatarehostedinyourcorporatedatacenterYouprotectaccesstothisdatabydatacenter-levelsecuritymechanismssuchasfirewallsDMZswebproxiesandVPNsWhenusershavethinclientsattheirdeskstheynolongerstoredatalocallyITcanmeetexpectationsaboutsecurityandcompliancewithregulations
AnotherbenefitofreplacingthedevicesatusersrsquodeskswiththinclientsistheabilitytobeveryselectivewiththetypesofUSBdevicesthatyouallowtoconnecttothesecurevirtualdesktopenvironmentYougaintheabilitytopreventusersfromconnectingUSBflashdrivesiPodsiPhonesorotherUSB-basedpersonaldevicestotheirdesktopstherebyreducingtheopportunityfordataleaksByrestrictinguseofUSBdevicesyoucanalsomitigateconcernsabouttheintroductionofmalicioussoftware
ForuserswhoarenotalwaysconnectedtothecorporatenetworkVMwareViewincludesafeaturecalledViewwithLocalModeLocalModeallowsenduserstocheckouttheirdesktopsmdashincludingapplicationsanddatamdashfromthedatacentertotheirlocaldevicesThisinstanceofauserrsquosdesktopisencryptedIftheuserlosesthelaptopcomputerorthelaptopisstolenthedataonthemissingdeviceisencryptedandhasaremote-erasesettingthatdisablesitifitdoesnotcommunicatetothecorporatenetworkwithinaspecifiedamountoftime
YoualsohavetheoptionofincludingVMwarevShieldEndpointinyourViewdeploymenttomanageantivirusscanningThevShieldEndpointproducthandlesantivirusscanningofViewdesktopsfromacentralizedvirtualapplianceSeetheVMwarewebsiteformoreinformation about vShield Endpoint
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
26
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
CustomersintheIDC study stated that the cost savings in security were largely due to the abilitytopushpatchesontodesktopimageswithoutwaitingforindividualmachinestobeavailableThebenefitsofvShieldEndpointwerenotyetavailableatthetimeoftheIDCstudy
Time Saved in Security Administration with VMware View
TraditionalPhysicalPCImplementation
TimeSavedperUserperYearwithVMwareView
PercentReductionin LaborCosts
80 hours 24 hours 30 Calculatedfrom IDCfiguresFromIDCfigures
ldquoSecurityisveryimportantBeinginhealthcarewewanttomakesurethatwehaveno information whatsoever residing on the local machineWithVMwareourSecurityDepartmentgetsto manage security in the waytheyneedtoandatthesametimeourpoliciesarekepthellipinplaceandalsoourresponsibilitieswithHIPAA[HealthInsurancePortabilityandAccountabilityAct]andthe federal regulations are completely in compliance as wellrdquo
mdashGregWolverton ChiefInformationOfficer ARcarehealthcareArkansas
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
27
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Desktop Disaster Recovery and Data BackupDisasterrecoveryplansforend-userdevicescanbehighlycostlysosomeorganizationsfocusonserverdisasterrecoveryplansandneglectrecoveryplansfordesktopsEndusersmustoftenimplementtheirowndesktopandlaptopbackupsolutionsiftheywanttoprotectagainstaseverefailureordatacorruptionAndfewusersarediligentabouttheirbackups
Current Challenges for Desktop Disaster Recovery and Data BackupIfanorganizationishitbyadisasterthatcausesitsserverstofailovertoadisasterrecoverylocationendusersneedaccesstotheapplicationsrunningonthoseserversInadditionusersneedtoconnecttocentralizeddatastoredattherecoverylocationAdisasterrecoveryplanmustconnectenduserstotherecoveryinfrastructuresothattheycancontinuebeingproductive
AnotherdisasterscenarioisthefailureortheftofanenduserrsquosphysicaldesktopInanenvironmentthatreliesonhardware-dependentend-userdesktopsthecostandcomplexityofrecoverycanbeprohibitivelyexpensiveandsubjecttolimitedsuccessDesktopbackupstrategiesprovideonemethodofdesktoprecoverybutfewbackupplansarefullyimplementedoracceptedThegoalistobeabletorecoverauserrsquoscriticaldocumentsfilesapplicationsandpersonalsettingsMostorganizationsthatattemptthisapproachhavetoinvestinagent-basedbackupsolutionsthattheyinstalloneverydesktopandlaptop
OneofthebiggerchallengesofthisapproachistheimpactthebackupprocesshasonendusersIfawindowpopsupinthemiddleoftheworkdayandtheagentstartstobackupfilesusersareannoyedandtheircomputerscanslowtoacrawlAsaresultusersmaycanceltheprocessesandquitthebackupagentwindowInsomecasesifusershaveadministrativeaccesstotheirPCsandaresavvyenoughtheycandisablethebackupagentsontheirPCsIftheylosetheirlaptopsortheirdesktopharddrivesfailtheyhavenobackupsfromwhichtorestore
SomeorganizationsimplementagentlessstrategiesinwhichtheymapdesktopcomputerstocentrallylocatedfilesharesandcriticalfilesareredirectedusingActiveDirectorygrouppolicyobjectsThisapproachissomewhatmoresuccessfulbutdependingonthenetworktopologyanddistributionofusersitcanputastrainonthenetworkinfrastructureandisalsosomewhatdependentonendusersrsquoknowingwheretosavetheirfiles
Virtualization Impact on Desktop Disaster Recovery and Data BackupImplementingaVMwareViewdesktopstrategycanhelpyoutoachieveefficienciesindisasterrecoveryTheseefficienciesareevidentbothinrecoveryofdesktopconnectionstoanalternatedatacenterlocationaswellasrecoveryofdesktopimages
ManagementofViewvirtualdesktopsbyVMwarevSphereandvCenteriskeyOnearchitecturalcharacteristicofaViewimplementationisthatallthedatafilesandthevirtualmachinesthatprovidetheend-userdesktopsresideinadatacenteronsharedstorageInmanyinstancestheViewdesktopscanandshouldresideonthesamestoragearraysyouusetostoreyourservervirtualmachines
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
28
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
AsaresultyoucanusearrayreplicationtechnologiestoeasilyreplicateboththedesktopandtheservervirtualmachinestoyourdisasterrecoverysiteYoucanusethisapproachinconjunctionwithasolutionsuchasVMwareSiteRecoveryManagertofullyautomatetherecoveryofthedesktopvirtualmachinesBecauseyoucansetupalloftheViewinfrastructureserversasvirtualmachinesyoucanalsoreplicatethemtothedisasterrecoverysite
WithallofthecomponentsofyourViewinfrastructureavailableatyourdisasterrecoverysiteyoucangetyourorganizationbacktoworkmuchmoreeasilyafteradisasterYourenduserscanaccesstheirdesktopsfromhomeviaacorporateVPNordependingonyourconfigurationjustanInternetconnectionSimilarlyifapandemicrequiresyourorganizationtotellworkerstostayathometheycanconnecttotheirdesktopsandaccessthecorporateresourcestheyneedtodotheirjobswithouthavingtocomeintotheoffice
ThetimeandproductivitysavingsintheseareasaresignificantwithaVMwareViewsolutionIDC has not yet calculated the time saved fordisasterrecoveryanddatabackupinaViewimplementation
ldquoItrsquosnotjusttheinitialcostofhardwareitrsquosalsothatthefailureofthathardwaretakesquiteabitoftimetotroubleshootandfixmdashnottomentionthepossibilityoflosingdatasayifsomebodydropsalaptopWithVMwareViewwecanreducehardwaredependencyandstoreallthatdatainaprotecteddatacenterThatrsquosgoodfortheuserandgoodforthecompanysinceitwillmeanwewonrsquothavesensitivedatawanderingaroundondesktopsandlaptopsandUSBkeysAndbecauseavirtualdesktopisanapplianceifadevicefailswecanswapitoutandgettheuserbackupandrunningveryquicklyWecaneventieitinwith[VMwarevSphere]SiteRecoveryManagertoenablemoredynamicrecoverysoifweloseacallcenterinonelocationitsdataisprotectedandwecanstartupagaininanotherrdquo
mdashTomVanHarnSystemsSupportAdvisorAmwayregardingthesecurityanddisasterrecoverybenefitsofmovingfromphysicaldesktopstoVMwareViewvirtualdesktops
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
29
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Desktop Help Desk and SupportAsaresultofimplementingaVMwareView-baseddesktopstrategyyoucanexpecttoachievehigherlevelsofserviceforyourendusersandincreasetheperceivedlevelofserviceYoushouldalsobeabletotakeadvantageofthecentralizednatureofthearchitecturetoreducethemeantimetoresolutionofenduserhelpdeskissues
Current Challenges for Desktop Help Desk and SupportDesktopadministrationteamsstruggleconstantlytomeetestablishedservicelevelagreementsfordesktopendusersHelpdesksthatsupportdesktopusersfocusonminimizingthemeantimetoresolution(MTTR)whenauserrsquosdesktopfailsAlowerMTTRreducestheamountoftimethatendusersarenotbeingproductive
EndusersusuallypresentITwithaproblembutnotacauseCommonuserissuesincludeobsoletehardwarefaultyhardwareapplicationfailureslackofnetworkconnectivityandvirusesandmalwareOnlybycommunicatingwiththeenduseranddiscoveringthecausecanthedesktopadministratorsolvetheproblemMorecomplexproblemsmustbeescalatedtomoreexperienceddesktopadministratorswhichaddstothecostanddelay
ThedistributednatureofadesktopenvironmentaddsalevelofcomplexitytodesktopadministrationEndusersmaytelecommuteorworkinremoteofficesorbuildingswhichcanmakedesktoptroubleshootingmoredifficultandmorecostlySometimesdesktopadministratorsmusttraveltootherbuildingsorsites
Virtualization Impact on Desktop Help Desk and SupportBycentralizingthedesktopsinthedatacenterwithVMwareViewyoubringthedesktopsclosertothedesktopadministratorsThiseliminatesthechallengesofworkingwithdesktopsinbranchorremoteofficesInaViewenvironmentadministratorshavedirectaccesstoendusersrsquodesktopsviavCentersotheycanseewhatishappeningwithoutusingaremotemanagementtool
Searchingforacausetotheproblemcanbelimitedintimeifdiscoverytakesmorethanfiveminutesdesktopadministratorscansimplyprovisionanewdesktopfortheenduseranddeliveritoverthenetwork
ldquoOur department has lost 20percentofitsfundingandstaffinthepastyearByusingVMwareViewandHPMobileThinClientswersquovefoundamorecost-effectiveand efficient way to deliver computing resources to our studentsWersquorecontainingouroperatingcostswhilesupporting40percentmoremachinesThedesktopsrequirelesssupporttheteachers get a more reliable platformandthestudentsget a better educational experienceEverybodywinsrdquo
mdashJeremyWoods TechnologyPlanningCoordinatorOntario-MontclairSchoolDistrictOntarioCalifornia
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
30
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
ForarchitecturesthatincludethereplacementofendusersrsquoPCswiththinclientsorzeroclientssupportfortheseend-userdevicesisverysimpleInmanyinstancesendusersthemselvescaninstallandsetuptheirthinclientswithoutatechnicalsupportengineeronsiteIfahardwareproblemoccurstheendusercantrytofixtheproblembysimplyresettingthedeviceIfaresetdoesnotresolvetheissuethesupporttechniciancandeliverareplacementthinclientandtheuserisproductiveagainTypicalthinclientdeviceshaveafractionofthemovingpartsthatatraditionalPCorlaptophasThereforethemeantimebetweenfailures(MTBF)forthesedevicesisveryhighInthelongrunthesimplicityofthesedevicesleadstofewersupportcallsrelatedtohardwarefailure
Time Saved in Desktop Help Desk and Support with VMware View
TraditionalPhysicalPCImplementation
TimeSavedperUserperYearwithVMwareView
PercentReductionin LaborCosts
375 hours 217 hours 58 Calculatedfrom IDC figuresFromIDC figures
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
31
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
SummaryThetimesavedinthemanagementofuserdesktopsissignificantwithaVMwareViewvirtualdesktopimplementationTimesavedindesktopmanagementmeansthatyourITstaffcandevotethemselvestootherprojectsonyourIThorizon
AVMwareViewvirtualdesktopsolutionresolvesmanyoftheeconomicandusersatisfactionissuesofadesktopenvironmentAViewdeploymentsavesanaverageof7hoursoflaborperuserdesktopperyearoutof122hourslaborperuseronaphysicaldesktopperyearThisisa57decreaseinlaborcostswithaVMwareViewimplementationMultiplythe7hoursbyyournumberofusersandthetimeavailableforotherprojectsisaconvincingargumentforvirtualdesktops
Time Saved in Desktop Management with VMware View Virtual Desktops
Desktop Management Task Hours Saved per User per Year Percentage of Time Saved per User per Year
Desktophardwareandsoftwaredeployment 51 65
Useradministration 89 68
Applicationmanagement 141 54
Image management 126 59
Userprofilemanagement NotcalculatedbyIDC NotcalculatedbyIDC
Desktoppatchmanagement 50 65
Desktopdatasecurity 24 30
Desktopdisasterrecoveryanddatabackup NotcalculatedbyIDC NotcalculatedbyIDC
Desktophelpdeskandsupport 217 58
TOTAL time saved per user per year 698 hours 57Note ThistotalisaveryconservativeestimateoftimesavedwithVMwareViewItdoesnotincludethetimesavedwithViewPersonaManagementorvShieldEndpointantivirusprotection
IDChasnotyetstudiedthetimesavedwithViewPersonaManagementIDChasnotyetstudiedthetimebenefitsofvShieldEndpointforantivirusprotection
Inadditiontothelabor-savingbenefitsofdesktopvirtualizationViewdesktopvirtualizationsolutionisthefirststepinthejourneytothecloudByplacinguserdesktopsinthecloudalongwithThinAppvirtualizedapplicationsyouarepoisedtofillintheotherVMwaresolutionsforthepost-PCera
32
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Additional ResourcesQuantifying the Business Value of VMware ViewIDCwhitepaperMay2011
Desktop Total Cost of Ownership 2011 UpdateGartnerresearchnoteFebruary2011
10 Reasons to Modernize the DesktopCIOCustomSolutionsGroupwhitepaper
The Total Economic Impact of VMware ThinAppForresterResearchstudySeptember2010
VMware View documentation
View Technical Resources Decide Design Deploy
33
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
VMware Inc 3401 Hillview Avenue Palo Alto CA 94304 USA Tel 877-486-9273 Fax 650-427-5001 wwwvmwarecomCopyright copy 2012 VMware Inc All rights reserved This product is protected by US and international copyright and intellectual property laws VMware products are covered by one or more patents listed athttpwwwvmwarecomgopatents VMware is a registered trademark or trademark of VMware Inc in the United States andor other jurisdictions All other marks and names mentioned herein may be trademarks of their respective companies Item No VMW-IG-BUSINESSCASE-USLET-20120302-WEB
About the Authors and ContributorsTinadeBenedictiswrotethecurrentversionofthispaperTinaisatechnicalmarketingmanagerintheEndUserComputinggroupatVMwareShewritespapersonVMwareViewThinAppandotherenterprisedesktopproducts
SpecialthankstoRidwanHuqandBrianGammageforcontributionstothisversionofthepaper
TheauthorsoftheoriginalversionofthiswhitepaperwereJosephHorseyandAnjanSrinivasJosephHorseyiscurrentlyamanager ofsystemsengineeringforVMwareandhasvastexperiencearchitectingandsellingdesktopandservermanagementsolutions AnjanSrinivaswasformerlyagroupproductmarketingmanagerfordesktopproductsatVMware
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24
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
AfteryouupdatetheparentimagesandvalidatethepatchesoneadministratorcanrunascheduledRecomposeoperationforalloftheindividualdesktopinstancesyouhavedeployedYoucanschedulethisRecomposeoperationoutsidebusinesshourstominimizeanyimpactonendusersrsquoproductivityBecausethedesktopsallresideinthedatacenteryouavoidtheproblemofsystemsremainingunpatchedbecauseparticulardesktopsarepoweredoffornotonthenetworkAlsobecauseyouhavearollbackpointfortheparentimagesifyoudiscoveracompatibilityissueafterdeployingthenewdesktopinstancesyoucantriggerarevertRecomposeoperationondemandtoreturnuserstotheirlastknowngooddesktop
YoucanscheduleRecomposeoperationsorexecutethemonaccessforcingusersoffoftheirdesktopsintheeventthatyouneedtoapplyacriticalpatchimmediately
Customersinthe IDCstudystatedthatthelocked-downimageofWindowsonthedesktopmadepatchingmucheasier
Time Saved in Patch Management with VMware View
TraditionalPhysicalPCImplementation
TimeSavedperUserperYearwithVMwareView
PercentReductionin LaborCosts
77 hours 50 hours 65 Calculatedfrom IDCfiguresFromIDCfigures
Inadditionwehavealreadymentionedtheease of updating applications with VMware ThinAppEitherwithcopiesoftheThinApppackagesontheViewbaseimagesorwithdesktopshortcutstovirtualizedapplicationsstoredontheThinAppRepositoryThinAppprovidesameansofupdatingapplicationsautomaticallywithoutinterruptiontoapplicationuseEitherwayupdatedversionsofapplicationsarecentralizedandyoucanenforceusermigrationtotheupdatedversions
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
25
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Desktop Data SecurityAsfrequentnewsreportsattestlostlaptopcomputersandcompromiseddesktopPCscanendangersensitivecorporateorpersonaldataalltooeasilyWiththeever-increasingmobilityofdesktopenvironmentsandahigherpercentageofusersworkingonlaptopsdatasecurityattheendpointisbecominganincreasingconcernBothunauthorizedaccesstodatainthedatacenteranddatalossthroughtheftorlossofthedesktopdevicemustbeprevented
Current Challenges with Desktop Data SecurityTopreventunauthorizedaccesstodatacenterdatathroughlaptopssomeorganizationsimplementdisk-basedencryptionsolutionsthatcanbecostlyanddifficulttoscale
AlsowithanincreasinglymobileandremoteworkforcelaptopsandotherdevicesareeasilylostorstolenEmployeesmayalsocopydatatoUSBflashdrivesandremovedatafromthecompanysiteUSBflashdrivescanalsointroduceviruseswhichcancorruptdata
Ifasecuritybreachorleakoccursinanorganizationtheproductivitylostandthecosttofixthebreacharesignificant
Virtualization Impact on Desktop Data SecurityTheimmediateimprovementthatavirtualdesktopsolutionoffersfordatasecurityisthatyoustorealldatainvirtualmachinesthatarehostedinyourcorporatedatacenterYouprotectaccesstothisdatabydatacenter-levelsecuritymechanismssuchasfirewallsDMZswebproxiesandVPNsWhenusershavethinclientsattheirdeskstheynolongerstoredatalocallyITcanmeetexpectationsaboutsecurityandcompliancewithregulations
AnotherbenefitofreplacingthedevicesatusersrsquodeskswiththinclientsistheabilitytobeveryselectivewiththetypesofUSBdevicesthatyouallowtoconnecttothesecurevirtualdesktopenvironmentYougaintheabilitytopreventusersfromconnectingUSBflashdrivesiPodsiPhonesorotherUSB-basedpersonaldevicestotheirdesktopstherebyreducingtheopportunityfordataleaksByrestrictinguseofUSBdevicesyoucanalsomitigateconcernsabouttheintroductionofmalicioussoftware
ForuserswhoarenotalwaysconnectedtothecorporatenetworkVMwareViewincludesafeaturecalledViewwithLocalModeLocalModeallowsenduserstocheckouttheirdesktopsmdashincludingapplicationsanddatamdashfromthedatacentertotheirlocaldevicesThisinstanceofauserrsquosdesktopisencryptedIftheuserlosesthelaptopcomputerorthelaptopisstolenthedataonthemissingdeviceisencryptedandhasaremote-erasesettingthatdisablesitifitdoesnotcommunicatetothecorporatenetworkwithinaspecifiedamountoftime
YoualsohavetheoptionofincludingVMwarevShieldEndpointinyourViewdeploymenttomanageantivirusscanningThevShieldEndpointproducthandlesantivirusscanningofViewdesktopsfromacentralizedvirtualapplianceSeetheVMwarewebsiteformoreinformation about vShield Endpoint
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
26
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
CustomersintheIDC study stated that the cost savings in security were largely due to the abilitytopushpatchesontodesktopimageswithoutwaitingforindividualmachinestobeavailableThebenefitsofvShieldEndpointwerenotyetavailableatthetimeoftheIDCstudy
Time Saved in Security Administration with VMware View
TraditionalPhysicalPCImplementation
TimeSavedperUserperYearwithVMwareView
PercentReductionin LaborCosts
80 hours 24 hours 30 Calculatedfrom IDCfiguresFromIDCfigures
ldquoSecurityisveryimportantBeinginhealthcarewewanttomakesurethatwehaveno information whatsoever residing on the local machineWithVMwareourSecurityDepartmentgetsto manage security in the waytheyneedtoandatthesametimeourpoliciesarekepthellipinplaceandalsoourresponsibilitieswithHIPAA[HealthInsurancePortabilityandAccountabilityAct]andthe federal regulations are completely in compliance as wellrdquo
mdashGregWolverton ChiefInformationOfficer ARcarehealthcareArkansas
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
27
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Desktop Disaster Recovery and Data BackupDisasterrecoveryplansforend-userdevicescanbehighlycostlysosomeorganizationsfocusonserverdisasterrecoveryplansandneglectrecoveryplansfordesktopsEndusersmustoftenimplementtheirowndesktopandlaptopbackupsolutionsiftheywanttoprotectagainstaseverefailureordatacorruptionAndfewusersarediligentabouttheirbackups
Current Challenges for Desktop Disaster Recovery and Data BackupIfanorganizationishitbyadisasterthatcausesitsserverstofailovertoadisasterrecoverylocationendusersneedaccesstotheapplicationsrunningonthoseserversInadditionusersneedtoconnecttocentralizeddatastoredattherecoverylocationAdisasterrecoveryplanmustconnectenduserstotherecoveryinfrastructuresothattheycancontinuebeingproductive
AnotherdisasterscenarioisthefailureortheftofanenduserrsquosphysicaldesktopInanenvironmentthatreliesonhardware-dependentend-userdesktopsthecostandcomplexityofrecoverycanbeprohibitivelyexpensiveandsubjecttolimitedsuccessDesktopbackupstrategiesprovideonemethodofdesktoprecoverybutfewbackupplansarefullyimplementedoracceptedThegoalistobeabletorecoverauserrsquoscriticaldocumentsfilesapplicationsandpersonalsettingsMostorganizationsthatattemptthisapproachhavetoinvestinagent-basedbackupsolutionsthattheyinstalloneverydesktopandlaptop
OneofthebiggerchallengesofthisapproachistheimpactthebackupprocesshasonendusersIfawindowpopsupinthemiddleoftheworkdayandtheagentstartstobackupfilesusersareannoyedandtheircomputerscanslowtoacrawlAsaresultusersmaycanceltheprocessesandquitthebackupagentwindowInsomecasesifusershaveadministrativeaccesstotheirPCsandaresavvyenoughtheycandisablethebackupagentsontheirPCsIftheylosetheirlaptopsortheirdesktopharddrivesfailtheyhavenobackupsfromwhichtorestore
SomeorganizationsimplementagentlessstrategiesinwhichtheymapdesktopcomputerstocentrallylocatedfilesharesandcriticalfilesareredirectedusingActiveDirectorygrouppolicyobjectsThisapproachissomewhatmoresuccessfulbutdependingonthenetworktopologyanddistributionofusersitcanputastrainonthenetworkinfrastructureandisalsosomewhatdependentonendusersrsquoknowingwheretosavetheirfiles
Virtualization Impact on Desktop Disaster Recovery and Data BackupImplementingaVMwareViewdesktopstrategycanhelpyoutoachieveefficienciesindisasterrecoveryTheseefficienciesareevidentbothinrecoveryofdesktopconnectionstoanalternatedatacenterlocationaswellasrecoveryofdesktopimages
ManagementofViewvirtualdesktopsbyVMwarevSphereandvCenteriskeyOnearchitecturalcharacteristicofaViewimplementationisthatallthedatafilesandthevirtualmachinesthatprovidetheend-userdesktopsresideinadatacenteronsharedstorageInmanyinstancestheViewdesktopscanandshouldresideonthesamestoragearraysyouusetostoreyourservervirtualmachines
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
28
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
AsaresultyoucanusearrayreplicationtechnologiestoeasilyreplicateboththedesktopandtheservervirtualmachinestoyourdisasterrecoverysiteYoucanusethisapproachinconjunctionwithasolutionsuchasVMwareSiteRecoveryManagertofullyautomatetherecoveryofthedesktopvirtualmachinesBecauseyoucansetupalloftheViewinfrastructureserversasvirtualmachinesyoucanalsoreplicatethemtothedisasterrecoverysite
WithallofthecomponentsofyourViewinfrastructureavailableatyourdisasterrecoverysiteyoucangetyourorganizationbacktoworkmuchmoreeasilyafteradisasterYourenduserscanaccesstheirdesktopsfromhomeviaacorporateVPNordependingonyourconfigurationjustanInternetconnectionSimilarlyifapandemicrequiresyourorganizationtotellworkerstostayathometheycanconnecttotheirdesktopsandaccessthecorporateresourcestheyneedtodotheirjobswithouthavingtocomeintotheoffice
ThetimeandproductivitysavingsintheseareasaresignificantwithaVMwareViewsolutionIDC has not yet calculated the time saved fordisasterrecoveryanddatabackupinaViewimplementation
ldquoItrsquosnotjusttheinitialcostofhardwareitrsquosalsothatthefailureofthathardwaretakesquiteabitoftimetotroubleshootandfixmdashnottomentionthepossibilityoflosingdatasayifsomebodydropsalaptopWithVMwareViewwecanreducehardwaredependencyandstoreallthatdatainaprotecteddatacenterThatrsquosgoodfortheuserandgoodforthecompanysinceitwillmeanwewonrsquothavesensitivedatawanderingaroundondesktopsandlaptopsandUSBkeysAndbecauseavirtualdesktopisanapplianceifadevicefailswecanswapitoutandgettheuserbackupandrunningveryquicklyWecaneventieitinwith[VMwarevSphere]SiteRecoveryManagertoenablemoredynamicrecoverysoifweloseacallcenterinonelocationitsdataisprotectedandwecanstartupagaininanotherrdquo
mdashTomVanHarnSystemsSupportAdvisorAmwayregardingthesecurityanddisasterrecoverybenefitsofmovingfromphysicaldesktopstoVMwareViewvirtualdesktops
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
29
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Desktop Help Desk and SupportAsaresultofimplementingaVMwareView-baseddesktopstrategyyoucanexpecttoachievehigherlevelsofserviceforyourendusersandincreasetheperceivedlevelofserviceYoushouldalsobeabletotakeadvantageofthecentralizednatureofthearchitecturetoreducethemeantimetoresolutionofenduserhelpdeskissues
Current Challenges for Desktop Help Desk and SupportDesktopadministrationteamsstruggleconstantlytomeetestablishedservicelevelagreementsfordesktopendusersHelpdesksthatsupportdesktopusersfocusonminimizingthemeantimetoresolution(MTTR)whenauserrsquosdesktopfailsAlowerMTTRreducestheamountoftimethatendusersarenotbeingproductive
EndusersusuallypresentITwithaproblembutnotacauseCommonuserissuesincludeobsoletehardwarefaultyhardwareapplicationfailureslackofnetworkconnectivityandvirusesandmalwareOnlybycommunicatingwiththeenduseranddiscoveringthecausecanthedesktopadministratorsolvetheproblemMorecomplexproblemsmustbeescalatedtomoreexperienceddesktopadministratorswhichaddstothecostanddelay
ThedistributednatureofadesktopenvironmentaddsalevelofcomplexitytodesktopadministrationEndusersmaytelecommuteorworkinremoteofficesorbuildingswhichcanmakedesktoptroubleshootingmoredifficultandmorecostlySometimesdesktopadministratorsmusttraveltootherbuildingsorsites
Virtualization Impact on Desktop Help Desk and SupportBycentralizingthedesktopsinthedatacenterwithVMwareViewyoubringthedesktopsclosertothedesktopadministratorsThiseliminatesthechallengesofworkingwithdesktopsinbranchorremoteofficesInaViewenvironmentadministratorshavedirectaccesstoendusersrsquodesktopsviavCentersotheycanseewhatishappeningwithoutusingaremotemanagementtool
Searchingforacausetotheproblemcanbelimitedintimeifdiscoverytakesmorethanfiveminutesdesktopadministratorscansimplyprovisionanewdesktopfortheenduseranddeliveritoverthenetwork
ldquoOur department has lost 20percentofitsfundingandstaffinthepastyearByusingVMwareViewandHPMobileThinClientswersquovefoundamorecost-effectiveand efficient way to deliver computing resources to our studentsWersquorecontainingouroperatingcostswhilesupporting40percentmoremachinesThedesktopsrequirelesssupporttheteachers get a more reliable platformandthestudentsget a better educational experienceEverybodywinsrdquo
mdashJeremyWoods TechnologyPlanningCoordinatorOntario-MontclairSchoolDistrictOntarioCalifornia
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
30
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
ForarchitecturesthatincludethereplacementofendusersrsquoPCswiththinclientsorzeroclientssupportfortheseend-userdevicesisverysimpleInmanyinstancesendusersthemselvescaninstallandsetuptheirthinclientswithoutatechnicalsupportengineeronsiteIfahardwareproblemoccurstheendusercantrytofixtheproblembysimplyresettingthedeviceIfaresetdoesnotresolvetheissuethesupporttechniciancandeliverareplacementthinclientandtheuserisproductiveagainTypicalthinclientdeviceshaveafractionofthemovingpartsthatatraditionalPCorlaptophasThereforethemeantimebetweenfailures(MTBF)forthesedevicesisveryhighInthelongrunthesimplicityofthesedevicesleadstofewersupportcallsrelatedtohardwarefailure
Time Saved in Desktop Help Desk and Support with VMware View
TraditionalPhysicalPCImplementation
TimeSavedperUserperYearwithVMwareView
PercentReductionin LaborCosts
375 hours 217 hours 58 Calculatedfrom IDC figuresFromIDC figures
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
31
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
SummaryThetimesavedinthemanagementofuserdesktopsissignificantwithaVMwareViewvirtualdesktopimplementationTimesavedindesktopmanagementmeansthatyourITstaffcandevotethemselvestootherprojectsonyourIThorizon
AVMwareViewvirtualdesktopsolutionresolvesmanyoftheeconomicandusersatisfactionissuesofadesktopenvironmentAViewdeploymentsavesanaverageof7hoursoflaborperuserdesktopperyearoutof122hourslaborperuseronaphysicaldesktopperyearThisisa57decreaseinlaborcostswithaVMwareViewimplementationMultiplythe7hoursbyyournumberofusersandthetimeavailableforotherprojectsisaconvincingargumentforvirtualdesktops
Time Saved in Desktop Management with VMware View Virtual Desktops
Desktop Management Task Hours Saved per User per Year Percentage of Time Saved per User per Year
Desktophardwareandsoftwaredeployment 51 65
Useradministration 89 68
Applicationmanagement 141 54
Image management 126 59
Userprofilemanagement NotcalculatedbyIDC NotcalculatedbyIDC
Desktoppatchmanagement 50 65
Desktopdatasecurity 24 30
Desktopdisasterrecoveryanddatabackup NotcalculatedbyIDC NotcalculatedbyIDC
Desktophelpdeskandsupport 217 58
TOTAL time saved per user per year 698 hours 57Note ThistotalisaveryconservativeestimateoftimesavedwithVMwareViewItdoesnotincludethetimesavedwithViewPersonaManagementorvShieldEndpointantivirusprotection
IDChasnotyetstudiedthetimesavedwithViewPersonaManagementIDChasnotyetstudiedthetimebenefitsofvShieldEndpointforantivirusprotection
Inadditiontothelabor-savingbenefitsofdesktopvirtualizationViewdesktopvirtualizationsolutionisthefirststepinthejourneytothecloudByplacinguserdesktopsinthecloudalongwithThinAppvirtualizedapplicationsyouarepoisedtofillintheotherVMwaresolutionsforthepost-PCera
32
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Additional ResourcesQuantifying the Business Value of VMware ViewIDCwhitepaperMay2011
Desktop Total Cost of Ownership 2011 UpdateGartnerresearchnoteFebruary2011
10 Reasons to Modernize the DesktopCIOCustomSolutionsGroupwhitepaper
The Total Economic Impact of VMware ThinAppForresterResearchstudySeptember2010
VMware View documentation
View Technical Resources Decide Design Deploy
33
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
VMware Inc 3401 Hillview Avenue Palo Alto CA 94304 USA Tel 877-486-9273 Fax 650-427-5001 wwwvmwarecomCopyright copy 2012 VMware Inc All rights reserved This product is protected by US and international copyright and intellectual property laws VMware products are covered by one or more patents listed athttpwwwvmwarecomgopatents VMware is a registered trademark or trademark of VMware Inc in the United States andor other jurisdictions All other marks and names mentioned herein may be trademarks of their respective companies Item No VMW-IG-BUSINESSCASE-USLET-20120302-WEB
About the Authors and ContributorsTinadeBenedictiswrotethecurrentversionofthispaperTinaisatechnicalmarketingmanagerintheEndUserComputinggroupatVMwareShewritespapersonVMwareViewThinAppandotherenterprisedesktopproducts
SpecialthankstoRidwanHuqandBrianGammageforcontributionstothisversionofthepaper
TheauthorsoftheoriginalversionofthiswhitepaperwereJosephHorseyandAnjanSrinivasJosephHorseyiscurrentlyamanager ofsystemsengineeringforVMwareandhasvastexperiencearchitectingandsellingdesktopandservermanagementsolutions AnjanSrinivaswasformerlyagroupproductmarketingmanagerfordesktopproductsatVMware
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25
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Desktop Data SecurityAsfrequentnewsreportsattestlostlaptopcomputersandcompromiseddesktopPCscanendangersensitivecorporateorpersonaldataalltooeasilyWiththeever-increasingmobilityofdesktopenvironmentsandahigherpercentageofusersworkingonlaptopsdatasecurityattheendpointisbecominganincreasingconcernBothunauthorizedaccesstodatainthedatacenteranddatalossthroughtheftorlossofthedesktopdevicemustbeprevented
Current Challenges with Desktop Data SecurityTopreventunauthorizedaccesstodatacenterdatathroughlaptopssomeorganizationsimplementdisk-basedencryptionsolutionsthatcanbecostlyanddifficulttoscale
AlsowithanincreasinglymobileandremoteworkforcelaptopsandotherdevicesareeasilylostorstolenEmployeesmayalsocopydatatoUSBflashdrivesandremovedatafromthecompanysiteUSBflashdrivescanalsointroduceviruseswhichcancorruptdata
Ifasecuritybreachorleakoccursinanorganizationtheproductivitylostandthecosttofixthebreacharesignificant
Virtualization Impact on Desktop Data SecurityTheimmediateimprovementthatavirtualdesktopsolutionoffersfordatasecurityisthatyoustorealldatainvirtualmachinesthatarehostedinyourcorporatedatacenterYouprotectaccesstothisdatabydatacenter-levelsecuritymechanismssuchasfirewallsDMZswebproxiesandVPNsWhenusershavethinclientsattheirdeskstheynolongerstoredatalocallyITcanmeetexpectationsaboutsecurityandcompliancewithregulations
AnotherbenefitofreplacingthedevicesatusersrsquodeskswiththinclientsistheabilitytobeveryselectivewiththetypesofUSBdevicesthatyouallowtoconnecttothesecurevirtualdesktopenvironmentYougaintheabilitytopreventusersfromconnectingUSBflashdrivesiPodsiPhonesorotherUSB-basedpersonaldevicestotheirdesktopstherebyreducingtheopportunityfordataleaksByrestrictinguseofUSBdevicesyoucanalsomitigateconcernsabouttheintroductionofmalicioussoftware
ForuserswhoarenotalwaysconnectedtothecorporatenetworkVMwareViewincludesafeaturecalledViewwithLocalModeLocalModeallowsenduserstocheckouttheirdesktopsmdashincludingapplicationsanddatamdashfromthedatacentertotheirlocaldevicesThisinstanceofauserrsquosdesktopisencryptedIftheuserlosesthelaptopcomputerorthelaptopisstolenthedataonthemissingdeviceisencryptedandhasaremote-erasesettingthatdisablesitifitdoesnotcommunicatetothecorporatenetworkwithinaspecifiedamountoftime
YoualsohavetheoptionofincludingVMwarevShieldEndpointinyourViewdeploymenttomanageantivirusscanningThevShieldEndpointproducthandlesantivirusscanningofViewdesktopsfromacentralizedvirtualapplianceSeetheVMwarewebsiteformoreinformation about vShield Endpoint
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
26
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
CustomersintheIDC study stated that the cost savings in security were largely due to the abilitytopushpatchesontodesktopimageswithoutwaitingforindividualmachinestobeavailableThebenefitsofvShieldEndpointwerenotyetavailableatthetimeoftheIDCstudy
Time Saved in Security Administration with VMware View
TraditionalPhysicalPCImplementation
TimeSavedperUserperYearwithVMwareView
PercentReductionin LaborCosts
80 hours 24 hours 30 Calculatedfrom IDCfiguresFromIDCfigures
ldquoSecurityisveryimportantBeinginhealthcarewewanttomakesurethatwehaveno information whatsoever residing on the local machineWithVMwareourSecurityDepartmentgetsto manage security in the waytheyneedtoandatthesametimeourpoliciesarekepthellipinplaceandalsoourresponsibilitieswithHIPAA[HealthInsurancePortabilityandAccountabilityAct]andthe federal regulations are completely in compliance as wellrdquo
mdashGregWolverton ChiefInformationOfficer ARcarehealthcareArkansas
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
27
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Desktop Disaster Recovery and Data BackupDisasterrecoveryplansforend-userdevicescanbehighlycostlysosomeorganizationsfocusonserverdisasterrecoveryplansandneglectrecoveryplansfordesktopsEndusersmustoftenimplementtheirowndesktopandlaptopbackupsolutionsiftheywanttoprotectagainstaseverefailureordatacorruptionAndfewusersarediligentabouttheirbackups
Current Challenges for Desktop Disaster Recovery and Data BackupIfanorganizationishitbyadisasterthatcausesitsserverstofailovertoadisasterrecoverylocationendusersneedaccesstotheapplicationsrunningonthoseserversInadditionusersneedtoconnecttocentralizeddatastoredattherecoverylocationAdisasterrecoveryplanmustconnectenduserstotherecoveryinfrastructuresothattheycancontinuebeingproductive
AnotherdisasterscenarioisthefailureortheftofanenduserrsquosphysicaldesktopInanenvironmentthatreliesonhardware-dependentend-userdesktopsthecostandcomplexityofrecoverycanbeprohibitivelyexpensiveandsubjecttolimitedsuccessDesktopbackupstrategiesprovideonemethodofdesktoprecoverybutfewbackupplansarefullyimplementedoracceptedThegoalistobeabletorecoverauserrsquoscriticaldocumentsfilesapplicationsandpersonalsettingsMostorganizationsthatattemptthisapproachhavetoinvestinagent-basedbackupsolutionsthattheyinstalloneverydesktopandlaptop
OneofthebiggerchallengesofthisapproachistheimpactthebackupprocesshasonendusersIfawindowpopsupinthemiddleoftheworkdayandtheagentstartstobackupfilesusersareannoyedandtheircomputerscanslowtoacrawlAsaresultusersmaycanceltheprocessesandquitthebackupagentwindowInsomecasesifusershaveadministrativeaccesstotheirPCsandaresavvyenoughtheycandisablethebackupagentsontheirPCsIftheylosetheirlaptopsortheirdesktopharddrivesfailtheyhavenobackupsfromwhichtorestore
SomeorganizationsimplementagentlessstrategiesinwhichtheymapdesktopcomputerstocentrallylocatedfilesharesandcriticalfilesareredirectedusingActiveDirectorygrouppolicyobjectsThisapproachissomewhatmoresuccessfulbutdependingonthenetworktopologyanddistributionofusersitcanputastrainonthenetworkinfrastructureandisalsosomewhatdependentonendusersrsquoknowingwheretosavetheirfiles
Virtualization Impact on Desktop Disaster Recovery and Data BackupImplementingaVMwareViewdesktopstrategycanhelpyoutoachieveefficienciesindisasterrecoveryTheseefficienciesareevidentbothinrecoveryofdesktopconnectionstoanalternatedatacenterlocationaswellasrecoveryofdesktopimages
ManagementofViewvirtualdesktopsbyVMwarevSphereandvCenteriskeyOnearchitecturalcharacteristicofaViewimplementationisthatallthedatafilesandthevirtualmachinesthatprovidetheend-userdesktopsresideinadatacenteronsharedstorageInmanyinstancestheViewdesktopscanandshouldresideonthesamestoragearraysyouusetostoreyourservervirtualmachines
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
28
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
AsaresultyoucanusearrayreplicationtechnologiestoeasilyreplicateboththedesktopandtheservervirtualmachinestoyourdisasterrecoverysiteYoucanusethisapproachinconjunctionwithasolutionsuchasVMwareSiteRecoveryManagertofullyautomatetherecoveryofthedesktopvirtualmachinesBecauseyoucansetupalloftheViewinfrastructureserversasvirtualmachinesyoucanalsoreplicatethemtothedisasterrecoverysite
WithallofthecomponentsofyourViewinfrastructureavailableatyourdisasterrecoverysiteyoucangetyourorganizationbacktoworkmuchmoreeasilyafteradisasterYourenduserscanaccesstheirdesktopsfromhomeviaacorporateVPNordependingonyourconfigurationjustanInternetconnectionSimilarlyifapandemicrequiresyourorganizationtotellworkerstostayathometheycanconnecttotheirdesktopsandaccessthecorporateresourcestheyneedtodotheirjobswithouthavingtocomeintotheoffice
ThetimeandproductivitysavingsintheseareasaresignificantwithaVMwareViewsolutionIDC has not yet calculated the time saved fordisasterrecoveryanddatabackupinaViewimplementation
ldquoItrsquosnotjusttheinitialcostofhardwareitrsquosalsothatthefailureofthathardwaretakesquiteabitoftimetotroubleshootandfixmdashnottomentionthepossibilityoflosingdatasayifsomebodydropsalaptopWithVMwareViewwecanreducehardwaredependencyandstoreallthatdatainaprotecteddatacenterThatrsquosgoodfortheuserandgoodforthecompanysinceitwillmeanwewonrsquothavesensitivedatawanderingaroundondesktopsandlaptopsandUSBkeysAndbecauseavirtualdesktopisanapplianceifadevicefailswecanswapitoutandgettheuserbackupandrunningveryquicklyWecaneventieitinwith[VMwarevSphere]SiteRecoveryManagertoenablemoredynamicrecoverysoifweloseacallcenterinonelocationitsdataisprotectedandwecanstartupagaininanotherrdquo
mdashTomVanHarnSystemsSupportAdvisorAmwayregardingthesecurityanddisasterrecoverybenefitsofmovingfromphysicaldesktopstoVMwareViewvirtualdesktops
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
29
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Desktop Help Desk and SupportAsaresultofimplementingaVMwareView-baseddesktopstrategyyoucanexpecttoachievehigherlevelsofserviceforyourendusersandincreasetheperceivedlevelofserviceYoushouldalsobeabletotakeadvantageofthecentralizednatureofthearchitecturetoreducethemeantimetoresolutionofenduserhelpdeskissues
Current Challenges for Desktop Help Desk and SupportDesktopadministrationteamsstruggleconstantlytomeetestablishedservicelevelagreementsfordesktopendusersHelpdesksthatsupportdesktopusersfocusonminimizingthemeantimetoresolution(MTTR)whenauserrsquosdesktopfailsAlowerMTTRreducestheamountoftimethatendusersarenotbeingproductive
EndusersusuallypresentITwithaproblembutnotacauseCommonuserissuesincludeobsoletehardwarefaultyhardwareapplicationfailureslackofnetworkconnectivityandvirusesandmalwareOnlybycommunicatingwiththeenduseranddiscoveringthecausecanthedesktopadministratorsolvetheproblemMorecomplexproblemsmustbeescalatedtomoreexperienceddesktopadministratorswhichaddstothecostanddelay
ThedistributednatureofadesktopenvironmentaddsalevelofcomplexitytodesktopadministrationEndusersmaytelecommuteorworkinremoteofficesorbuildingswhichcanmakedesktoptroubleshootingmoredifficultandmorecostlySometimesdesktopadministratorsmusttraveltootherbuildingsorsites
Virtualization Impact on Desktop Help Desk and SupportBycentralizingthedesktopsinthedatacenterwithVMwareViewyoubringthedesktopsclosertothedesktopadministratorsThiseliminatesthechallengesofworkingwithdesktopsinbranchorremoteofficesInaViewenvironmentadministratorshavedirectaccesstoendusersrsquodesktopsviavCentersotheycanseewhatishappeningwithoutusingaremotemanagementtool
Searchingforacausetotheproblemcanbelimitedintimeifdiscoverytakesmorethanfiveminutesdesktopadministratorscansimplyprovisionanewdesktopfortheenduseranddeliveritoverthenetwork
ldquoOur department has lost 20percentofitsfundingandstaffinthepastyearByusingVMwareViewandHPMobileThinClientswersquovefoundamorecost-effectiveand efficient way to deliver computing resources to our studentsWersquorecontainingouroperatingcostswhilesupporting40percentmoremachinesThedesktopsrequirelesssupporttheteachers get a more reliable platformandthestudentsget a better educational experienceEverybodywinsrdquo
mdashJeremyWoods TechnologyPlanningCoordinatorOntario-MontclairSchoolDistrictOntarioCalifornia
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
30
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
ForarchitecturesthatincludethereplacementofendusersrsquoPCswiththinclientsorzeroclientssupportfortheseend-userdevicesisverysimpleInmanyinstancesendusersthemselvescaninstallandsetuptheirthinclientswithoutatechnicalsupportengineeronsiteIfahardwareproblemoccurstheendusercantrytofixtheproblembysimplyresettingthedeviceIfaresetdoesnotresolvetheissuethesupporttechniciancandeliverareplacementthinclientandtheuserisproductiveagainTypicalthinclientdeviceshaveafractionofthemovingpartsthatatraditionalPCorlaptophasThereforethemeantimebetweenfailures(MTBF)forthesedevicesisveryhighInthelongrunthesimplicityofthesedevicesleadstofewersupportcallsrelatedtohardwarefailure
Time Saved in Desktop Help Desk and Support with VMware View
TraditionalPhysicalPCImplementation
TimeSavedperUserperYearwithVMwareView
PercentReductionin LaborCosts
375 hours 217 hours 58 Calculatedfrom IDC figuresFromIDC figures
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
31
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
SummaryThetimesavedinthemanagementofuserdesktopsissignificantwithaVMwareViewvirtualdesktopimplementationTimesavedindesktopmanagementmeansthatyourITstaffcandevotethemselvestootherprojectsonyourIThorizon
AVMwareViewvirtualdesktopsolutionresolvesmanyoftheeconomicandusersatisfactionissuesofadesktopenvironmentAViewdeploymentsavesanaverageof7hoursoflaborperuserdesktopperyearoutof122hourslaborperuseronaphysicaldesktopperyearThisisa57decreaseinlaborcostswithaVMwareViewimplementationMultiplythe7hoursbyyournumberofusersandthetimeavailableforotherprojectsisaconvincingargumentforvirtualdesktops
Time Saved in Desktop Management with VMware View Virtual Desktops
Desktop Management Task Hours Saved per User per Year Percentage of Time Saved per User per Year
Desktophardwareandsoftwaredeployment 51 65
Useradministration 89 68
Applicationmanagement 141 54
Image management 126 59
Userprofilemanagement NotcalculatedbyIDC NotcalculatedbyIDC
Desktoppatchmanagement 50 65
Desktopdatasecurity 24 30
Desktopdisasterrecoveryanddatabackup NotcalculatedbyIDC NotcalculatedbyIDC
Desktophelpdeskandsupport 217 58
TOTAL time saved per user per year 698 hours 57Note ThistotalisaveryconservativeestimateoftimesavedwithVMwareViewItdoesnotincludethetimesavedwithViewPersonaManagementorvShieldEndpointantivirusprotection
IDChasnotyetstudiedthetimesavedwithViewPersonaManagementIDChasnotyetstudiedthetimebenefitsofvShieldEndpointforantivirusprotection
Inadditiontothelabor-savingbenefitsofdesktopvirtualizationViewdesktopvirtualizationsolutionisthefirststepinthejourneytothecloudByplacinguserdesktopsinthecloudalongwithThinAppvirtualizedapplicationsyouarepoisedtofillintheotherVMwaresolutionsforthepost-PCera
32
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Additional ResourcesQuantifying the Business Value of VMware ViewIDCwhitepaperMay2011
Desktop Total Cost of Ownership 2011 UpdateGartnerresearchnoteFebruary2011
10 Reasons to Modernize the DesktopCIOCustomSolutionsGroupwhitepaper
The Total Economic Impact of VMware ThinAppForresterResearchstudySeptember2010
VMware View documentation
View Technical Resources Decide Design Deploy
33
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
VMware Inc 3401 Hillview Avenue Palo Alto CA 94304 USA Tel 877-486-9273 Fax 650-427-5001 wwwvmwarecomCopyright copy 2012 VMware Inc All rights reserved This product is protected by US and international copyright and intellectual property laws VMware products are covered by one or more patents listed athttpwwwvmwarecomgopatents VMware is a registered trademark or trademark of VMware Inc in the United States andor other jurisdictions All other marks and names mentioned herein may be trademarks of their respective companies Item No VMW-IG-BUSINESSCASE-USLET-20120302-WEB
About the Authors and ContributorsTinadeBenedictiswrotethecurrentversionofthispaperTinaisatechnicalmarketingmanagerintheEndUserComputinggroupatVMwareShewritespapersonVMwareViewThinAppandotherenterprisedesktopproducts
SpecialthankstoRidwanHuqandBrianGammageforcontributionstothisversionofthepaper
TheauthorsoftheoriginalversionofthiswhitepaperwereJosephHorseyandAnjanSrinivasJosephHorseyiscurrentlyamanager ofsystemsengineeringforVMwareandhasvastexperiencearchitectingandsellingdesktopandservermanagementsolutions AnjanSrinivaswasformerlyagroupproductmarketingmanagerfordesktopproductsatVMware
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26
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
CustomersintheIDC study stated that the cost savings in security were largely due to the abilitytopushpatchesontodesktopimageswithoutwaitingforindividualmachinestobeavailableThebenefitsofvShieldEndpointwerenotyetavailableatthetimeoftheIDCstudy
Time Saved in Security Administration with VMware View
TraditionalPhysicalPCImplementation
TimeSavedperUserperYearwithVMwareView
PercentReductionin LaborCosts
80 hours 24 hours 30 Calculatedfrom IDCfiguresFromIDCfigures
ldquoSecurityisveryimportantBeinginhealthcarewewanttomakesurethatwehaveno information whatsoever residing on the local machineWithVMwareourSecurityDepartmentgetsto manage security in the waytheyneedtoandatthesametimeourpoliciesarekepthellipinplaceandalsoourresponsibilitieswithHIPAA[HealthInsurancePortabilityandAccountabilityAct]andthe federal regulations are completely in compliance as wellrdquo
mdashGregWolverton ChiefInformationOfficer ARcarehealthcareArkansas
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
27
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Desktop Disaster Recovery and Data BackupDisasterrecoveryplansforend-userdevicescanbehighlycostlysosomeorganizationsfocusonserverdisasterrecoveryplansandneglectrecoveryplansfordesktopsEndusersmustoftenimplementtheirowndesktopandlaptopbackupsolutionsiftheywanttoprotectagainstaseverefailureordatacorruptionAndfewusersarediligentabouttheirbackups
Current Challenges for Desktop Disaster Recovery and Data BackupIfanorganizationishitbyadisasterthatcausesitsserverstofailovertoadisasterrecoverylocationendusersneedaccesstotheapplicationsrunningonthoseserversInadditionusersneedtoconnecttocentralizeddatastoredattherecoverylocationAdisasterrecoveryplanmustconnectenduserstotherecoveryinfrastructuresothattheycancontinuebeingproductive
AnotherdisasterscenarioisthefailureortheftofanenduserrsquosphysicaldesktopInanenvironmentthatreliesonhardware-dependentend-userdesktopsthecostandcomplexityofrecoverycanbeprohibitivelyexpensiveandsubjecttolimitedsuccessDesktopbackupstrategiesprovideonemethodofdesktoprecoverybutfewbackupplansarefullyimplementedoracceptedThegoalistobeabletorecoverauserrsquoscriticaldocumentsfilesapplicationsandpersonalsettingsMostorganizationsthatattemptthisapproachhavetoinvestinagent-basedbackupsolutionsthattheyinstalloneverydesktopandlaptop
OneofthebiggerchallengesofthisapproachistheimpactthebackupprocesshasonendusersIfawindowpopsupinthemiddleoftheworkdayandtheagentstartstobackupfilesusersareannoyedandtheircomputerscanslowtoacrawlAsaresultusersmaycanceltheprocessesandquitthebackupagentwindowInsomecasesifusershaveadministrativeaccesstotheirPCsandaresavvyenoughtheycandisablethebackupagentsontheirPCsIftheylosetheirlaptopsortheirdesktopharddrivesfailtheyhavenobackupsfromwhichtorestore
SomeorganizationsimplementagentlessstrategiesinwhichtheymapdesktopcomputerstocentrallylocatedfilesharesandcriticalfilesareredirectedusingActiveDirectorygrouppolicyobjectsThisapproachissomewhatmoresuccessfulbutdependingonthenetworktopologyanddistributionofusersitcanputastrainonthenetworkinfrastructureandisalsosomewhatdependentonendusersrsquoknowingwheretosavetheirfiles
Virtualization Impact on Desktop Disaster Recovery and Data BackupImplementingaVMwareViewdesktopstrategycanhelpyoutoachieveefficienciesindisasterrecoveryTheseefficienciesareevidentbothinrecoveryofdesktopconnectionstoanalternatedatacenterlocationaswellasrecoveryofdesktopimages
ManagementofViewvirtualdesktopsbyVMwarevSphereandvCenteriskeyOnearchitecturalcharacteristicofaViewimplementationisthatallthedatafilesandthevirtualmachinesthatprovidetheend-userdesktopsresideinadatacenteronsharedstorageInmanyinstancestheViewdesktopscanandshouldresideonthesamestoragearraysyouusetostoreyourservervirtualmachines
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
28
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
AsaresultyoucanusearrayreplicationtechnologiestoeasilyreplicateboththedesktopandtheservervirtualmachinestoyourdisasterrecoverysiteYoucanusethisapproachinconjunctionwithasolutionsuchasVMwareSiteRecoveryManagertofullyautomatetherecoveryofthedesktopvirtualmachinesBecauseyoucansetupalloftheViewinfrastructureserversasvirtualmachinesyoucanalsoreplicatethemtothedisasterrecoverysite
WithallofthecomponentsofyourViewinfrastructureavailableatyourdisasterrecoverysiteyoucangetyourorganizationbacktoworkmuchmoreeasilyafteradisasterYourenduserscanaccesstheirdesktopsfromhomeviaacorporateVPNordependingonyourconfigurationjustanInternetconnectionSimilarlyifapandemicrequiresyourorganizationtotellworkerstostayathometheycanconnecttotheirdesktopsandaccessthecorporateresourcestheyneedtodotheirjobswithouthavingtocomeintotheoffice
ThetimeandproductivitysavingsintheseareasaresignificantwithaVMwareViewsolutionIDC has not yet calculated the time saved fordisasterrecoveryanddatabackupinaViewimplementation
ldquoItrsquosnotjusttheinitialcostofhardwareitrsquosalsothatthefailureofthathardwaretakesquiteabitoftimetotroubleshootandfixmdashnottomentionthepossibilityoflosingdatasayifsomebodydropsalaptopWithVMwareViewwecanreducehardwaredependencyandstoreallthatdatainaprotecteddatacenterThatrsquosgoodfortheuserandgoodforthecompanysinceitwillmeanwewonrsquothavesensitivedatawanderingaroundondesktopsandlaptopsandUSBkeysAndbecauseavirtualdesktopisanapplianceifadevicefailswecanswapitoutandgettheuserbackupandrunningveryquicklyWecaneventieitinwith[VMwarevSphere]SiteRecoveryManagertoenablemoredynamicrecoverysoifweloseacallcenterinonelocationitsdataisprotectedandwecanstartupagaininanotherrdquo
mdashTomVanHarnSystemsSupportAdvisorAmwayregardingthesecurityanddisasterrecoverybenefitsofmovingfromphysicaldesktopstoVMwareViewvirtualdesktops
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
29
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Desktop Help Desk and SupportAsaresultofimplementingaVMwareView-baseddesktopstrategyyoucanexpecttoachievehigherlevelsofserviceforyourendusersandincreasetheperceivedlevelofserviceYoushouldalsobeabletotakeadvantageofthecentralizednatureofthearchitecturetoreducethemeantimetoresolutionofenduserhelpdeskissues
Current Challenges for Desktop Help Desk and SupportDesktopadministrationteamsstruggleconstantlytomeetestablishedservicelevelagreementsfordesktopendusersHelpdesksthatsupportdesktopusersfocusonminimizingthemeantimetoresolution(MTTR)whenauserrsquosdesktopfailsAlowerMTTRreducestheamountoftimethatendusersarenotbeingproductive
EndusersusuallypresentITwithaproblembutnotacauseCommonuserissuesincludeobsoletehardwarefaultyhardwareapplicationfailureslackofnetworkconnectivityandvirusesandmalwareOnlybycommunicatingwiththeenduseranddiscoveringthecausecanthedesktopadministratorsolvetheproblemMorecomplexproblemsmustbeescalatedtomoreexperienceddesktopadministratorswhichaddstothecostanddelay
ThedistributednatureofadesktopenvironmentaddsalevelofcomplexitytodesktopadministrationEndusersmaytelecommuteorworkinremoteofficesorbuildingswhichcanmakedesktoptroubleshootingmoredifficultandmorecostlySometimesdesktopadministratorsmusttraveltootherbuildingsorsites
Virtualization Impact on Desktop Help Desk and SupportBycentralizingthedesktopsinthedatacenterwithVMwareViewyoubringthedesktopsclosertothedesktopadministratorsThiseliminatesthechallengesofworkingwithdesktopsinbranchorremoteofficesInaViewenvironmentadministratorshavedirectaccesstoendusersrsquodesktopsviavCentersotheycanseewhatishappeningwithoutusingaremotemanagementtool
Searchingforacausetotheproblemcanbelimitedintimeifdiscoverytakesmorethanfiveminutesdesktopadministratorscansimplyprovisionanewdesktopfortheenduseranddeliveritoverthenetwork
ldquoOur department has lost 20percentofitsfundingandstaffinthepastyearByusingVMwareViewandHPMobileThinClientswersquovefoundamorecost-effectiveand efficient way to deliver computing resources to our studentsWersquorecontainingouroperatingcostswhilesupporting40percentmoremachinesThedesktopsrequirelesssupporttheteachers get a more reliable platformandthestudentsget a better educational experienceEverybodywinsrdquo
mdashJeremyWoods TechnologyPlanningCoordinatorOntario-MontclairSchoolDistrictOntarioCalifornia
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
30
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
ForarchitecturesthatincludethereplacementofendusersrsquoPCswiththinclientsorzeroclientssupportfortheseend-userdevicesisverysimpleInmanyinstancesendusersthemselvescaninstallandsetuptheirthinclientswithoutatechnicalsupportengineeronsiteIfahardwareproblemoccurstheendusercantrytofixtheproblembysimplyresettingthedeviceIfaresetdoesnotresolvetheissuethesupporttechniciancandeliverareplacementthinclientandtheuserisproductiveagainTypicalthinclientdeviceshaveafractionofthemovingpartsthatatraditionalPCorlaptophasThereforethemeantimebetweenfailures(MTBF)forthesedevicesisveryhighInthelongrunthesimplicityofthesedevicesleadstofewersupportcallsrelatedtohardwarefailure
Time Saved in Desktop Help Desk and Support with VMware View
TraditionalPhysicalPCImplementation
TimeSavedperUserperYearwithVMwareView
PercentReductionin LaborCosts
375 hours 217 hours 58 Calculatedfrom IDC figuresFromIDC figures
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
31
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
SummaryThetimesavedinthemanagementofuserdesktopsissignificantwithaVMwareViewvirtualdesktopimplementationTimesavedindesktopmanagementmeansthatyourITstaffcandevotethemselvestootherprojectsonyourIThorizon
AVMwareViewvirtualdesktopsolutionresolvesmanyoftheeconomicandusersatisfactionissuesofadesktopenvironmentAViewdeploymentsavesanaverageof7hoursoflaborperuserdesktopperyearoutof122hourslaborperuseronaphysicaldesktopperyearThisisa57decreaseinlaborcostswithaVMwareViewimplementationMultiplythe7hoursbyyournumberofusersandthetimeavailableforotherprojectsisaconvincingargumentforvirtualdesktops
Time Saved in Desktop Management with VMware View Virtual Desktops
Desktop Management Task Hours Saved per User per Year Percentage of Time Saved per User per Year
Desktophardwareandsoftwaredeployment 51 65
Useradministration 89 68
Applicationmanagement 141 54
Image management 126 59
Userprofilemanagement NotcalculatedbyIDC NotcalculatedbyIDC
Desktoppatchmanagement 50 65
Desktopdatasecurity 24 30
Desktopdisasterrecoveryanddatabackup NotcalculatedbyIDC NotcalculatedbyIDC
Desktophelpdeskandsupport 217 58
TOTAL time saved per user per year 698 hours 57Note ThistotalisaveryconservativeestimateoftimesavedwithVMwareViewItdoesnotincludethetimesavedwithViewPersonaManagementorvShieldEndpointantivirusprotection
IDChasnotyetstudiedthetimesavedwithViewPersonaManagementIDChasnotyetstudiedthetimebenefitsofvShieldEndpointforantivirusprotection
Inadditiontothelabor-savingbenefitsofdesktopvirtualizationViewdesktopvirtualizationsolutionisthefirststepinthejourneytothecloudByplacinguserdesktopsinthecloudalongwithThinAppvirtualizedapplicationsyouarepoisedtofillintheotherVMwaresolutionsforthepost-PCera
32
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Additional ResourcesQuantifying the Business Value of VMware ViewIDCwhitepaperMay2011
Desktop Total Cost of Ownership 2011 UpdateGartnerresearchnoteFebruary2011
10 Reasons to Modernize the DesktopCIOCustomSolutionsGroupwhitepaper
The Total Economic Impact of VMware ThinAppForresterResearchstudySeptember2010
VMware View documentation
View Technical Resources Decide Design Deploy
33
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
VMware Inc 3401 Hillview Avenue Palo Alto CA 94304 USA Tel 877-486-9273 Fax 650-427-5001 wwwvmwarecomCopyright copy 2012 VMware Inc All rights reserved This product is protected by US and international copyright and intellectual property laws VMware products are covered by one or more patents listed athttpwwwvmwarecomgopatents VMware is a registered trademark or trademark of VMware Inc in the United States andor other jurisdictions All other marks and names mentioned herein may be trademarks of their respective companies Item No VMW-IG-BUSINESSCASE-USLET-20120302-WEB
About the Authors and ContributorsTinadeBenedictiswrotethecurrentversionofthispaperTinaisatechnicalmarketingmanagerintheEndUserComputinggroupatVMwareShewritespapersonVMwareViewThinAppandotherenterprisedesktopproducts
SpecialthankstoRidwanHuqandBrianGammageforcontributionstothisversionofthepaper
TheauthorsoftheoriginalversionofthiswhitepaperwereJosephHorseyandAnjanSrinivasJosephHorseyiscurrentlyamanager ofsystemsengineeringforVMwareandhasvastexperiencearchitectingandsellingdesktopandservermanagementsolutions AnjanSrinivaswasformerlyagroupproductmarketingmanagerfordesktopproductsatVMware
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-
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-
- Page 33 Off
27
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Desktop Disaster Recovery and Data BackupDisasterrecoveryplansforend-userdevicescanbehighlycostlysosomeorganizationsfocusonserverdisasterrecoveryplansandneglectrecoveryplansfordesktopsEndusersmustoftenimplementtheirowndesktopandlaptopbackupsolutionsiftheywanttoprotectagainstaseverefailureordatacorruptionAndfewusersarediligentabouttheirbackups
Current Challenges for Desktop Disaster Recovery and Data BackupIfanorganizationishitbyadisasterthatcausesitsserverstofailovertoadisasterrecoverylocationendusersneedaccesstotheapplicationsrunningonthoseserversInadditionusersneedtoconnecttocentralizeddatastoredattherecoverylocationAdisasterrecoveryplanmustconnectenduserstotherecoveryinfrastructuresothattheycancontinuebeingproductive
AnotherdisasterscenarioisthefailureortheftofanenduserrsquosphysicaldesktopInanenvironmentthatreliesonhardware-dependentend-userdesktopsthecostandcomplexityofrecoverycanbeprohibitivelyexpensiveandsubjecttolimitedsuccessDesktopbackupstrategiesprovideonemethodofdesktoprecoverybutfewbackupplansarefullyimplementedoracceptedThegoalistobeabletorecoverauserrsquoscriticaldocumentsfilesapplicationsandpersonalsettingsMostorganizationsthatattemptthisapproachhavetoinvestinagent-basedbackupsolutionsthattheyinstalloneverydesktopandlaptop
OneofthebiggerchallengesofthisapproachistheimpactthebackupprocesshasonendusersIfawindowpopsupinthemiddleoftheworkdayandtheagentstartstobackupfilesusersareannoyedandtheircomputerscanslowtoacrawlAsaresultusersmaycanceltheprocessesandquitthebackupagentwindowInsomecasesifusershaveadministrativeaccesstotheirPCsandaresavvyenoughtheycandisablethebackupagentsontheirPCsIftheylosetheirlaptopsortheirdesktopharddrivesfailtheyhavenobackupsfromwhichtorestore
SomeorganizationsimplementagentlessstrategiesinwhichtheymapdesktopcomputerstocentrallylocatedfilesharesandcriticalfilesareredirectedusingActiveDirectorygrouppolicyobjectsThisapproachissomewhatmoresuccessfulbutdependingonthenetworktopologyanddistributionofusersitcanputastrainonthenetworkinfrastructureandisalsosomewhatdependentonendusersrsquoknowingwheretosavetheirfiles
Virtualization Impact on Desktop Disaster Recovery and Data BackupImplementingaVMwareViewdesktopstrategycanhelpyoutoachieveefficienciesindisasterrecoveryTheseefficienciesareevidentbothinrecoveryofdesktopconnectionstoanalternatedatacenterlocationaswellasrecoveryofdesktopimages
ManagementofViewvirtualdesktopsbyVMwarevSphereandvCenteriskeyOnearchitecturalcharacteristicofaViewimplementationisthatallthedatafilesandthevirtualmachinesthatprovidetheend-userdesktopsresideinadatacenteronsharedstorageInmanyinstancestheViewdesktopscanandshouldresideonthesamestoragearraysyouusetostoreyourservervirtualmachines
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
28
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
AsaresultyoucanusearrayreplicationtechnologiestoeasilyreplicateboththedesktopandtheservervirtualmachinestoyourdisasterrecoverysiteYoucanusethisapproachinconjunctionwithasolutionsuchasVMwareSiteRecoveryManagertofullyautomatetherecoveryofthedesktopvirtualmachinesBecauseyoucansetupalloftheViewinfrastructureserversasvirtualmachinesyoucanalsoreplicatethemtothedisasterrecoverysite
WithallofthecomponentsofyourViewinfrastructureavailableatyourdisasterrecoverysiteyoucangetyourorganizationbacktoworkmuchmoreeasilyafteradisasterYourenduserscanaccesstheirdesktopsfromhomeviaacorporateVPNordependingonyourconfigurationjustanInternetconnectionSimilarlyifapandemicrequiresyourorganizationtotellworkerstostayathometheycanconnecttotheirdesktopsandaccessthecorporateresourcestheyneedtodotheirjobswithouthavingtocomeintotheoffice
ThetimeandproductivitysavingsintheseareasaresignificantwithaVMwareViewsolutionIDC has not yet calculated the time saved fordisasterrecoveryanddatabackupinaViewimplementation
ldquoItrsquosnotjusttheinitialcostofhardwareitrsquosalsothatthefailureofthathardwaretakesquiteabitoftimetotroubleshootandfixmdashnottomentionthepossibilityoflosingdatasayifsomebodydropsalaptopWithVMwareViewwecanreducehardwaredependencyandstoreallthatdatainaprotecteddatacenterThatrsquosgoodfortheuserandgoodforthecompanysinceitwillmeanwewonrsquothavesensitivedatawanderingaroundondesktopsandlaptopsandUSBkeysAndbecauseavirtualdesktopisanapplianceifadevicefailswecanswapitoutandgettheuserbackupandrunningveryquicklyWecaneventieitinwith[VMwarevSphere]SiteRecoveryManagertoenablemoredynamicrecoverysoifweloseacallcenterinonelocationitsdataisprotectedandwecanstartupagaininanotherrdquo
mdashTomVanHarnSystemsSupportAdvisorAmwayregardingthesecurityanddisasterrecoverybenefitsofmovingfromphysicaldesktopstoVMwareViewvirtualdesktops
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
29
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Desktop Help Desk and SupportAsaresultofimplementingaVMwareView-baseddesktopstrategyyoucanexpecttoachievehigherlevelsofserviceforyourendusersandincreasetheperceivedlevelofserviceYoushouldalsobeabletotakeadvantageofthecentralizednatureofthearchitecturetoreducethemeantimetoresolutionofenduserhelpdeskissues
Current Challenges for Desktop Help Desk and SupportDesktopadministrationteamsstruggleconstantlytomeetestablishedservicelevelagreementsfordesktopendusersHelpdesksthatsupportdesktopusersfocusonminimizingthemeantimetoresolution(MTTR)whenauserrsquosdesktopfailsAlowerMTTRreducestheamountoftimethatendusersarenotbeingproductive
EndusersusuallypresentITwithaproblembutnotacauseCommonuserissuesincludeobsoletehardwarefaultyhardwareapplicationfailureslackofnetworkconnectivityandvirusesandmalwareOnlybycommunicatingwiththeenduseranddiscoveringthecausecanthedesktopadministratorsolvetheproblemMorecomplexproblemsmustbeescalatedtomoreexperienceddesktopadministratorswhichaddstothecostanddelay
ThedistributednatureofadesktopenvironmentaddsalevelofcomplexitytodesktopadministrationEndusersmaytelecommuteorworkinremoteofficesorbuildingswhichcanmakedesktoptroubleshootingmoredifficultandmorecostlySometimesdesktopadministratorsmusttraveltootherbuildingsorsites
Virtualization Impact on Desktop Help Desk and SupportBycentralizingthedesktopsinthedatacenterwithVMwareViewyoubringthedesktopsclosertothedesktopadministratorsThiseliminatesthechallengesofworkingwithdesktopsinbranchorremoteofficesInaViewenvironmentadministratorshavedirectaccesstoendusersrsquodesktopsviavCentersotheycanseewhatishappeningwithoutusingaremotemanagementtool
Searchingforacausetotheproblemcanbelimitedintimeifdiscoverytakesmorethanfiveminutesdesktopadministratorscansimplyprovisionanewdesktopfortheenduseranddeliveritoverthenetwork
ldquoOur department has lost 20percentofitsfundingandstaffinthepastyearByusingVMwareViewandHPMobileThinClientswersquovefoundamorecost-effectiveand efficient way to deliver computing resources to our studentsWersquorecontainingouroperatingcostswhilesupporting40percentmoremachinesThedesktopsrequirelesssupporttheteachers get a more reliable platformandthestudentsget a better educational experienceEverybodywinsrdquo
mdashJeremyWoods TechnologyPlanningCoordinatorOntario-MontclairSchoolDistrictOntarioCalifornia
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
30
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
ForarchitecturesthatincludethereplacementofendusersrsquoPCswiththinclientsorzeroclientssupportfortheseend-userdevicesisverysimpleInmanyinstancesendusersthemselvescaninstallandsetuptheirthinclientswithoutatechnicalsupportengineeronsiteIfahardwareproblemoccurstheendusercantrytofixtheproblembysimplyresettingthedeviceIfaresetdoesnotresolvetheissuethesupporttechniciancandeliverareplacementthinclientandtheuserisproductiveagainTypicalthinclientdeviceshaveafractionofthemovingpartsthatatraditionalPCorlaptophasThereforethemeantimebetweenfailures(MTBF)forthesedevicesisveryhighInthelongrunthesimplicityofthesedevicesleadstofewersupportcallsrelatedtohardwarefailure
Time Saved in Desktop Help Desk and Support with VMware View
TraditionalPhysicalPCImplementation
TimeSavedperUserperYearwithVMwareView
PercentReductionin LaborCosts
375 hours 217 hours 58 Calculatedfrom IDC figuresFromIDC figures
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
31
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
SummaryThetimesavedinthemanagementofuserdesktopsissignificantwithaVMwareViewvirtualdesktopimplementationTimesavedindesktopmanagementmeansthatyourITstaffcandevotethemselvestootherprojectsonyourIThorizon
AVMwareViewvirtualdesktopsolutionresolvesmanyoftheeconomicandusersatisfactionissuesofadesktopenvironmentAViewdeploymentsavesanaverageof7hoursoflaborperuserdesktopperyearoutof122hourslaborperuseronaphysicaldesktopperyearThisisa57decreaseinlaborcostswithaVMwareViewimplementationMultiplythe7hoursbyyournumberofusersandthetimeavailableforotherprojectsisaconvincingargumentforvirtualdesktops
Time Saved in Desktop Management with VMware View Virtual Desktops
Desktop Management Task Hours Saved per User per Year Percentage of Time Saved per User per Year
Desktophardwareandsoftwaredeployment 51 65
Useradministration 89 68
Applicationmanagement 141 54
Image management 126 59
Userprofilemanagement NotcalculatedbyIDC NotcalculatedbyIDC
Desktoppatchmanagement 50 65
Desktopdatasecurity 24 30
Desktopdisasterrecoveryanddatabackup NotcalculatedbyIDC NotcalculatedbyIDC
Desktophelpdeskandsupport 217 58
TOTAL time saved per user per year 698 hours 57Note ThistotalisaveryconservativeestimateoftimesavedwithVMwareViewItdoesnotincludethetimesavedwithViewPersonaManagementorvShieldEndpointantivirusprotection
IDChasnotyetstudiedthetimesavedwithViewPersonaManagementIDChasnotyetstudiedthetimebenefitsofvShieldEndpointforantivirusprotection
Inadditiontothelabor-savingbenefitsofdesktopvirtualizationViewdesktopvirtualizationsolutionisthefirststepinthejourneytothecloudByplacinguserdesktopsinthecloudalongwithThinAppvirtualizedapplicationsyouarepoisedtofillintheotherVMwaresolutionsforthepost-PCera
32
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Additional ResourcesQuantifying the Business Value of VMware ViewIDCwhitepaperMay2011
Desktop Total Cost of Ownership 2011 UpdateGartnerresearchnoteFebruary2011
10 Reasons to Modernize the DesktopCIOCustomSolutionsGroupwhitepaper
The Total Economic Impact of VMware ThinAppForresterResearchstudySeptember2010
VMware View documentation
View Technical Resources Decide Design Deploy
33
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
VMware Inc 3401 Hillview Avenue Palo Alto CA 94304 USA Tel 877-486-9273 Fax 650-427-5001 wwwvmwarecomCopyright copy 2012 VMware Inc All rights reserved This product is protected by US and international copyright and intellectual property laws VMware products are covered by one or more patents listed athttpwwwvmwarecomgopatents VMware is a registered trademark or trademark of VMware Inc in the United States andor other jurisdictions All other marks and names mentioned herein may be trademarks of their respective companies Item No VMW-IG-BUSINESSCASE-USLET-20120302-WEB
About the Authors and ContributorsTinadeBenedictiswrotethecurrentversionofthispaperTinaisatechnicalmarketingmanagerintheEndUserComputinggroupatVMwareShewritespapersonVMwareViewThinAppandotherenterprisedesktopproducts
SpecialthankstoRidwanHuqandBrianGammageforcontributionstothisversionofthepaper
TheauthorsoftheoriginalversionofthiswhitepaperwereJosephHorseyandAnjanSrinivasJosephHorseyiscurrentlyamanager ofsystemsengineeringforVMwareandhasvastexperiencearchitectingandsellingdesktopandservermanagementsolutions AnjanSrinivaswasformerlyagroupproductmarketingmanagerfordesktopproductsatVMware
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28
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
AsaresultyoucanusearrayreplicationtechnologiestoeasilyreplicateboththedesktopandtheservervirtualmachinestoyourdisasterrecoverysiteYoucanusethisapproachinconjunctionwithasolutionsuchasVMwareSiteRecoveryManagertofullyautomatetherecoveryofthedesktopvirtualmachinesBecauseyoucansetupalloftheViewinfrastructureserversasvirtualmachinesyoucanalsoreplicatethemtothedisasterrecoverysite
WithallofthecomponentsofyourViewinfrastructureavailableatyourdisasterrecoverysiteyoucangetyourorganizationbacktoworkmuchmoreeasilyafteradisasterYourenduserscanaccesstheirdesktopsfromhomeviaacorporateVPNordependingonyourconfigurationjustanInternetconnectionSimilarlyifapandemicrequiresyourorganizationtotellworkerstostayathometheycanconnecttotheirdesktopsandaccessthecorporateresourcestheyneedtodotheirjobswithouthavingtocomeintotheoffice
ThetimeandproductivitysavingsintheseareasaresignificantwithaVMwareViewsolutionIDC has not yet calculated the time saved fordisasterrecoveryanddatabackupinaViewimplementation
ldquoItrsquosnotjusttheinitialcostofhardwareitrsquosalsothatthefailureofthathardwaretakesquiteabitoftimetotroubleshootandfixmdashnottomentionthepossibilityoflosingdatasayifsomebodydropsalaptopWithVMwareViewwecanreducehardwaredependencyandstoreallthatdatainaprotecteddatacenterThatrsquosgoodfortheuserandgoodforthecompanysinceitwillmeanwewonrsquothavesensitivedatawanderingaroundondesktopsandlaptopsandUSBkeysAndbecauseavirtualdesktopisanapplianceifadevicefailswecanswapitoutandgettheuserbackupandrunningveryquicklyWecaneventieitinwith[VMwarevSphere]SiteRecoveryManagertoenablemoredynamicrecoverysoifweloseacallcenterinonelocationitsdataisprotectedandwecanstartupagaininanotherrdquo
mdashTomVanHarnSystemsSupportAdvisorAmwayregardingthesecurityanddisasterrecoverybenefitsofmovingfromphysicaldesktopstoVMwareViewvirtualdesktops
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
29
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Desktop Help Desk and SupportAsaresultofimplementingaVMwareView-baseddesktopstrategyyoucanexpecttoachievehigherlevelsofserviceforyourendusersandincreasetheperceivedlevelofserviceYoushouldalsobeabletotakeadvantageofthecentralizednatureofthearchitecturetoreducethemeantimetoresolutionofenduserhelpdeskissues
Current Challenges for Desktop Help Desk and SupportDesktopadministrationteamsstruggleconstantlytomeetestablishedservicelevelagreementsfordesktopendusersHelpdesksthatsupportdesktopusersfocusonminimizingthemeantimetoresolution(MTTR)whenauserrsquosdesktopfailsAlowerMTTRreducestheamountoftimethatendusersarenotbeingproductive
EndusersusuallypresentITwithaproblembutnotacauseCommonuserissuesincludeobsoletehardwarefaultyhardwareapplicationfailureslackofnetworkconnectivityandvirusesandmalwareOnlybycommunicatingwiththeenduseranddiscoveringthecausecanthedesktopadministratorsolvetheproblemMorecomplexproblemsmustbeescalatedtomoreexperienceddesktopadministratorswhichaddstothecostanddelay
ThedistributednatureofadesktopenvironmentaddsalevelofcomplexitytodesktopadministrationEndusersmaytelecommuteorworkinremoteofficesorbuildingswhichcanmakedesktoptroubleshootingmoredifficultandmorecostlySometimesdesktopadministratorsmusttraveltootherbuildingsorsites
Virtualization Impact on Desktop Help Desk and SupportBycentralizingthedesktopsinthedatacenterwithVMwareViewyoubringthedesktopsclosertothedesktopadministratorsThiseliminatesthechallengesofworkingwithdesktopsinbranchorremoteofficesInaViewenvironmentadministratorshavedirectaccesstoendusersrsquodesktopsviavCentersotheycanseewhatishappeningwithoutusingaremotemanagementtool
Searchingforacausetotheproblemcanbelimitedintimeifdiscoverytakesmorethanfiveminutesdesktopadministratorscansimplyprovisionanewdesktopfortheenduseranddeliveritoverthenetwork
ldquoOur department has lost 20percentofitsfundingandstaffinthepastyearByusingVMwareViewandHPMobileThinClientswersquovefoundamorecost-effectiveand efficient way to deliver computing resources to our studentsWersquorecontainingouroperatingcostswhilesupporting40percentmoremachinesThedesktopsrequirelesssupporttheteachers get a more reliable platformandthestudentsget a better educational experienceEverybodywinsrdquo
mdashJeremyWoods TechnologyPlanningCoordinatorOntario-MontclairSchoolDistrictOntarioCalifornia
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
30
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
ForarchitecturesthatincludethereplacementofendusersrsquoPCswiththinclientsorzeroclientssupportfortheseend-userdevicesisverysimpleInmanyinstancesendusersthemselvescaninstallandsetuptheirthinclientswithoutatechnicalsupportengineeronsiteIfahardwareproblemoccurstheendusercantrytofixtheproblembysimplyresettingthedeviceIfaresetdoesnotresolvetheissuethesupporttechniciancandeliverareplacementthinclientandtheuserisproductiveagainTypicalthinclientdeviceshaveafractionofthemovingpartsthatatraditionalPCorlaptophasThereforethemeantimebetweenfailures(MTBF)forthesedevicesisveryhighInthelongrunthesimplicityofthesedevicesleadstofewersupportcallsrelatedtohardwarefailure
Time Saved in Desktop Help Desk and Support with VMware View
TraditionalPhysicalPCImplementation
TimeSavedperUserperYearwithVMwareView
PercentReductionin LaborCosts
375 hours 217 hours 58 Calculatedfrom IDC figuresFromIDC figures
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
31
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
SummaryThetimesavedinthemanagementofuserdesktopsissignificantwithaVMwareViewvirtualdesktopimplementationTimesavedindesktopmanagementmeansthatyourITstaffcandevotethemselvestootherprojectsonyourIThorizon
AVMwareViewvirtualdesktopsolutionresolvesmanyoftheeconomicandusersatisfactionissuesofadesktopenvironmentAViewdeploymentsavesanaverageof7hoursoflaborperuserdesktopperyearoutof122hourslaborperuseronaphysicaldesktopperyearThisisa57decreaseinlaborcostswithaVMwareViewimplementationMultiplythe7hoursbyyournumberofusersandthetimeavailableforotherprojectsisaconvincingargumentforvirtualdesktops
Time Saved in Desktop Management with VMware View Virtual Desktops
Desktop Management Task Hours Saved per User per Year Percentage of Time Saved per User per Year
Desktophardwareandsoftwaredeployment 51 65
Useradministration 89 68
Applicationmanagement 141 54
Image management 126 59
Userprofilemanagement NotcalculatedbyIDC NotcalculatedbyIDC
Desktoppatchmanagement 50 65
Desktopdatasecurity 24 30
Desktopdisasterrecoveryanddatabackup NotcalculatedbyIDC NotcalculatedbyIDC
Desktophelpdeskandsupport 217 58
TOTAL time saved per user per year 698 hours 57Note ThistotalisaveryconservativeestimateoftimesavedwithVMwareViewItdoesnotincludethetimesavedwithViewPersonaManagementorvShieldEndpointantivirusprotection
IDChasnotyetstudiedthetimesavedwithViewPersonaManagementIDChasnotyetstudiedthetimebenefitsofvShieldEndpointforantivirusprotection
Inadditiontothelabor-savingbenefitsofdesktopvirtualizationViewdesktopvirtualizationsolutionisthefirststepinthejourneytothecloudByplacinguserdesktopsinthecloudalongwithThinAppvirtualizedapplicationsyouarepoisedtofillintheotherVMwaresolutionsforthepost-PCera
32
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Additional ResourcesQuantifying the Business Value of VMware ViewIDCwhitepaperMay2011
Desktop Total Cost of Ownership 2011 UpdateGartnerresearchnoteFebruary2011
10 Reasons to Modernize the DesktopCIOCustomSolutionsGroupwhitepaper
The Total Economic Impact of VMware ThinAppForresterResearchstudySeptember2010
VMware View documentation
View Technical Resources Decide Design Deploy
33
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
VMware Inc 3401 Hillview Avenue Palo Alto CA 94304 USA Tel 877-486-9273 Fax 650-427-5001 wwwvmwarecomCopyright copy 2012 VMware Inc All rights reserved This product is protected by US and international copyright and intellectual property laws VMware products are covered by one or more patents listed athttpwwwvmwarecomgopatents VMware is a registered trademark or trademark of VMware Inc in the United States andor other jurisdictions All other marks and names mentioned herein may be trademarks of their respective companies Item No VMW-IG-BUSINESSCASE-USLET-20120302-WEB
About the Authors and ContributorsTinadeBenedictiswrotethecurrentversionofthispaperTinaisatechnicalmarketingmanagerintheEndUserComputinggroupatVMwareShewritespapersonVMwareViewThinAppandotherenterprisedesktopproducts
SpecialthankstoRidwanHuqandBrianGammageforcontributionstothisversionofthepaper
TheauthorsoftheoriginalversionofthiswhitepaperwereJosephHorseyandAnjanSrinivasJosephHorseyiscurrentlyamanager ofsystemsengineeringforVMwareandhasvastexperiencearchitectingandsellingdesktopandservermanagementsolutions AnjanSrinivaswasformerlyagroupproductmarketingmanagerfordesktopproductsatVMware
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-
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-
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-
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-
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-
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-
- Page 33 Off
29
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Desktop Help Desk and SupportAsaresultofimplementingaVMwareView-baseddesktopstrategyyoucanexpecttoachievehigherlevelsofserviceforyourendusersandincreasetheperceivedlevelofserviceYoushouldalsobeabletotakeadvantageofthecentralizednatureofthearchitecturetoreducethemeantimetoresolutionofenduserhelpdeskissues
Current Challenges for Desktop Help Desk and SupportDesktopadministrationteamsstruggleconstantlytomeetestablishedservicelevelagreementsfordesktopendusersHelpdesksthatsupportdesktopusersfocusonminimizingthemeantimetoresolution(MTTR)whenauserrsquosdesktopfailsAlowerMTTRreducestheamountoftimethatendusersarenotbeingproductive
EndusersusuallypresentITwithaproblembutnotacauseCommonuserissuesincludeobsoletehardwarefaultyhardwareapplicationfailureslackofnetworkconnectivityandvirusesandmalwareOnlybycommunicatingwiththeenduseranddiscoveringthecausecanthedesktopadministratorsolvetheproblemMorecomplexproblemsmustbeescalatedtomoreexperienceddesktopadministratorswhichaddstothecostanddelay
ThedistributednatureofadesktopenvironmentaddsalevelofcomplexitytodesktopadministrationEndusersmaytelecommuteorworkinremoteofficesorbuildingswhichcanmakedesktoptroubleshootingmoredifficultandmorecostlySometimesdesktopadministratorsmusttraveltootherbuildingsorsites
Virtualization Impact on Desktop Help Desk and SupportBycentralizingthedesktopsinthedatacenterwithVMwareViewyoubringthedesktopsclosertothedesktopadministratorsThiseliminatesthechallengesofworkingwithdesktopsinbranchorremoteofficesInaViewenvironmentadministratorshavedirectaccesstoendusersrsquodesktopsviavCentersotheycanseewhatishappeningwithoutusingaremotemanagementtool
Searchingforacausetotheproblemcanbelimitedintimeifdiscoverytakesmorethanfiveminutesdesktopadministratorscansimplyprovisionanewdesktopfortheenduseranddeliveritoverthenetwork
ldquoOur department has lost 20percentofitsfundingandstaffinthepastyearByusingVMwareViewandHPMobileThinClientswersquovefoundamorecost-effectiveand efficient way to deliver computing resources to our studentsWersquorecontainingouroperatingcostswhilesupporting40percentmoremachinesThedesktopsrequirelesssupporttheteachers get a more reliable platformandthestudentsget a better educational experienceEverybodywinsrdquo
mdashJeremyWoods TechnologyPlanningCoordinatorOntario-MontclairSchoolDistrictOntarioCalifornia
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
30
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
ForarchitecturesthatincludethereplacementofendusersrsquoPCswiththinclientsorzeroclientssupportfortheseend-userdevicesisverysimpleInmanyinstancesendusersthemselvescaninstallandsetuptheirthinclientswithoutatechnicalsupportengineeronsiteIfahardwareproblemoccurstheendusercantrytofixtheproblembysimplyresettingthedeviceIfaresetdoesnotresolvetheissuethesupporttechniciancandeliverareplacementthinclientandtheuserisproductiveagainTypicalthinclientdeviceshaveafractionofthemovingpartsthatatraditionalPCorlaptophasThereforethemeantimebetweenfailures(MTBF)forthesedevicesisveryhighInthelongrunthesimplicityofthesedevicesleadstofewersupportcallsrelatedtohardwarefailure
Time Saved in Desktop Help Desk and Support with VMware View
TraditionalPhysicalPCImplementation
TimeSavedperUserperYearwithVMwareView
PercentReductionin LaborCosts
375 hours 217 hours 58 Calculatedfrom IDC figuresFromIDC figures
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
31
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
SummaryThetimesavedinthemanagementofuserdesktopsissignificantwithaVMwareViewvirtualdesktopimplementationTimesavedindesktopmanagementmeansthatyourITstaffcandevotethemselvestootherprojectsonyourIThorizon
AVMwareViewvirtualdesktopsolutionresolvesmanyoftheeconomicandusersatisfactionissuesofadesktopenvironmentAViewdeploymentsavesanaverageof7hoursoflaborperuserdesktopperyearoutof122hourslaborperuseronaphysicaldesktopperyearThisisa57decreaseinlaborcostswithaVMwareViewimplementationMultiplythe7hoursbyyournumberofusersandthetimeavailableforotherprojectsisaconvincingargumentforvirtualdesktops
Time Saved in Desktop Management with VMware View Virtual Desktops
Desktop Management Task Hours Saved per User per Year Percentage of Time Saved per User per Year
Desktophardwareandsoftwaredeployment 51 65
Useradministration 89 68
Applicationmanagement 141 54
Image management 126 59
Userprofilemanagement NotcalculatedbyIDC NotcalculatedbyIDC
Desktoppatchmanagement 50 65
Desktopdatasecurity 24 30
Desktopdisasterrecoveryanddatabackup NotcalculatedbyIDC NotcalculatedbyIDC
Desktophelpdeskandsupport 217 58
TOTAL time saved per user per year 698 hours 57Note ThistotalisaveryconservativeestimateoftimesavedwithVMwareViewItdoesnotincludethetimesavedwithViewPersonaManagementorvShieldEndpointantivirusprotection
IDChasnotyetstudiedthetimesavedwithViewPersonaManagementIDChasnotyetstudiedthetimebenefitsofvShieldEndpointforantivirusprotection
Inadditiontothelabor-savingbenefitsofdesktopvirtualizationViewdesktopvirtualizationsolutionisthefirststepinthejourneytothecloudByplacinguserdesktopsinthecloudalongwithThinAppvirtualizedapplicationsyouarepoisedtofillintheotherVMwaresolutionsforthepost-PCera
32
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Additional ResourcesQuantifying the Business Value of VMware ViewIDCwhitepaperMay2011
Desktop Total Cost of Ownership 2011 UpdateGartnerresearchnoteFebruary2011
10 Reasons to Modernize the DesktopCIOCustomSolutionsGroupwhitepaper
The Total Economic Impact of VMware ThinAppForresterResearchstudySeptember2010
VMware View documentation
View Technical Resources Decide Design Deploy
33
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
VMware Inc 3401 Hillview Avenue Palo Alto CA 94304 USA Tel 877-486-9273 Fax 650-427-5001 wwwvmwarecomCopyright copy 2012 VMware Inc All rights reserved This product is protected by US and international copyright and intellectual property laws VMware products are covered by one or more patents listed athttpwwwvmwarecomgopatents VMware is a registered trademark or trademark of VMware Inc in the United States andor other jurisdictions All other marks and names mentioned herein may be trademarks of their respective companies Item No VMW-IG-BUSINESSCASE-USLET-20120302-WEB
About the Authors and ContributorsTinadeBenedictiswrotethecurrentversionofthispaperTinaisatechnicalmarketingmanagerintheEndUserComputinggroupatVMwareShewritespapersonVMwareViewThinAppandotherenterprisedesktopproducts
SpecialthankstoRidwanHuqandBrianGammageforcontributionstothisversionofthepaper
TheauthorsoftheoriginalversionofthiswhitepaperwereJosephHorseyandAnjanSrinivasJosephHorseyiscurrentlyamanager ofsystemsengineeringforVMwareandhasvastexperiencearchitectingandsellingdesktopandservermanagementsolutions AnjanSrinivaswasformerlyagroupproductmarketingmanagerfordesktopproductsatVMware
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Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
ForarchitecturesthatincludethereplacementofendusersrsquoPCswiththinclientsorzeroclientssupportfortheseend-userdevicesisverysimpleInmanyinstancesendusersthemselvescaninstallandsetuptheirthinclientswithoutatechnicalsupportengineeronsiteIfahardwareproblemoccurstheendusercantrytofixtheproblembysimplyresettingthedeviceIfaresetdoesnotresolvetheissuethesupporttechniciancandeliverareplacementthinclientandtheuserisproductiveagainTypicalthinclientdeviceshaveafractionofthemovingpartsthatatraditionalPCorlaptophasThereforethemeantimebetweenfailures(MTBF)forthesedevicesisveryhighInthelongrunthesimplicityofthesedevicesleadstofewersupportcallsrelatedtohardwarefailure
Time Saved in Desktop Help Desk and Support with VMware View
TraditionalPhysicalPCImplementation
TimeSavedperUserperYearwithVMwareView
PercentReductionin LaborCosts
375 hours 217 hours 58 Calculatedfrom IDC figuresFromIDC figures
Desktop Hardware and Software Deployment
User Administration
Image and Application Management
Desktop Patch Management
Desktop Data Security
Desktop Disaster Recovery and Data Backup
Desktop Help Desk and Support
31
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
SummaryThetimesavedinthemanagementofuserdesktopsissignificantwithaVMwareViewvirtualdesktopimplementationTimesavedindesktopmanagementmeansthatyourITstaffcandevotethemselvestootherprojectsonyourIThorizon
AVMwareViewvirtualdesktopsolutionresolvesmanyoftheeconomicandusersatisfactionissuesofadesktopenvironmentAViewdeploymentsavesanaverageof7hoursoflaborperuserdesktopperyearoutof122hourslaborperuseronaphysicaldesktopperyearThisisa57decreaseinlaborcostswithaVMwareViewimplementationMultiplythe7hoursbyyournumberofusersandthetimeavailableforotherprojectsisaconvincingargumentforvirtualdesktops
Time Saved in Desktop Management with VMware View Virtual Desktops
Desktop Management Task Hours Saved per User per Year Percentage of Time Saved per User per Year
Desktophardwareandsoftwaredeployment 51 65
Useradministration 89 68
Applicationmanagement 141 54
Image management 126 59
Userprofilemanagement NotcalculatedbyIDC NotcalculatedbyIDC
Desktoppatchmanagement 50 65
Desktopdatasecurity 24 30
Desktopdisasterrecoveryanddatabackup NotcalculatedbyIDC NotcalculatedbyIDC
Desktophelpdeskandsupport 217 58
TOTAL time saved per user per year 698 hours 57Note ThistotalisaveryconservativeestimateoftimesavedwithVMwareViewItdoesnotincludethetimesavedwithViewPersonaManagementorvShieldEndpointantivirusprotection
IDChasnotyetstudiedthetimesavedwithViewPersonaManagementIDChasnotyetstudiedthetimebenefitsofvShieldEndpointforantivirusprotection
Inadditiontothelabor-savingbenefitsofdesktopvirtualizationViewdesktopvirtualizationsolutionisthefirststepinthejourneytothecloudByplacinguserdesktopsinthecloudalongwithThinAppvirtualizedapplicationsyouarepoisedtofillintheotherVMwaresolutionsforthepost-PCera
32
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Additional ResourcesQuantifying the Business Value of VMware ViewIDCwhitepaperMay2011
Desktop Total Cost of Ownership 2011 UpdateGartnerresearchnoteFebruary2011
10 Reasons to Modernize the DesktopCIOCustomSolutionsGroupwhitepaper
The Total Economic Impact of VMware ThinAppForresterResearchstudySeptember2010
VMware View documentation
View Technical Resources Decide Design Deploy
33
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
VMware Inc 3401 Hillview Avenue Palo Alto CA 94304 USA Tel 877-486-9273 Fax 650-427-5001 wwwvmwarecomCopyright copy 2012 VMware Inc All rights reserved This product is protected by US and international copyright and intellectual property laws VMware products are covered by one or more patents listed athttpwwwvmwarecomgopatents VMware is a registered trademark or trademark of VMware Inc in the United States andor other jurisdictions All other marks and names mentioned herein may be trademarks of their respective companies Item No VMW-IG-BUSINESSCASE-USLET-20120302-WEB
About the Authors and ContributorsTinadeBenedictiswrotethecurrentversionofthispaperTinaisatechnicalmarketingmanagerintheEndUserComputinggroupatVMwareShewritespapersonVMwareViewThinAppandotherenterprisedesktopproducts
SpecialthankstoRidwanHuqandBrianGammageforcontributionstothisversionofthepaper
TheauthorsoftheoriginalversionofthiswhitepaperwereJosephHorseyandAnjanSrinivasJosephHorseyiscurrentlyamanager ofsystemsengineeringforVMwareandhasvastexperiencearchitectingandsellingdesktopandservermanagementsolutions AnjanSrinivaswasformerlyagroupproductmarketingmanagerfordesktopproductsatVMware
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Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
SummaryThetimesavedinthemanagementofuserdesktopsissignificantwithaVMwareViewvirtualdesktopimplementationTimesavedindesktopmanagementmeansthatyourITstaffcandevotethemselvestootherprojectsonyourIThorizon
AVMwareViewvirtualdesktopsolutionresolvesmanyoftheeconomicandusersatisfactionissuesofadesktopenvironmentAViewdeploymentsavesanaverageof7hoursoflaborperuserdesktopperyearoutof122hourslaborperuseronaphysicaldesktopperyearThisisa57decreaseinlaborcostswithaVMwareViewimplementationMultiplythe7hoursbyyournumberofusersandthetimeavailableforotherprojectsisaconvincingargumentforvirtualdesktops
Time Saved in Desktop Management with VMware View Virtual Desktops
Desktop Management Task Hours Saved per User per Year Percentage of Time Saved per User per Year
Desktophardwareandsoftwaredeployment 51 65
Useradministration 89 68
Applicationmanagement 141 54
Image management 126 59
Userprofilemanagement NotcalculatedbyIDC NotcalculatedbyIDC
Desktoppatchmanagement 50 65
Desktopdatasecurity 24 30
Desktopdisasterrecoveryanddatabackup NotcalculatedbyIDC NotcalculatedbyIDC
Desktophelpdeskandsupport 217 58
TOTAL time saved per user per year 698 hours 57Note ThistotalisaveryconservativeestimateoftimesavedwithVMwareViewItdoesnotincludethetimesavedwithViewPersonaManagementorvShieldEndpointantivirusprotection
IDChasnotyetstudiedthetimesavedwithViewPersonaManagementIDChasnotyetstudiedthetimebenefitsofvShieldEndpointforantivirusprotection
Inadditiontothelabor-savingbenefitsofdesktopvirtualizationViewdesktopvirtualizationsolutionisthefirststepinthejourneytothecloudByplacinguserdesktopsinthecloudalongwithThinAppvirtualizedapplicationsyouarepoisedtofillintheotherVMwaresolutionsforthepost-PCera
32
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Additional ResourcesQuantifying the Business Value of VMware ViewIDCwhitepaperMay2011
Desktop Total Cost of Ownership 2011 UpdateGartnerresearchnoteFebruary2011
10 Reasons to Modernize the DesktopCIOCustomSolutionsGroupwhitepaper
The Total Economic Impact of VMware ThinAppForresterResearchstudySeptember2010
VMware View documentation
View Technical Resources Decide Design Deploy
33
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
VMware Inc 3401 Hillview Avenue Palo Alto CA 94304 USA Tel 877-486-9273 Fax 650-427-5001 wwwvmwarecomCopyright copy 2012 VMware Inc All rights reserved This product is protected by US and international copyright and intellectual property laws VMware products are covered by one or more patents listed athttpwwwvmwarecomgopatents VMware is a registered trademark or trademark of VMware Inc in the United States andor other jurisdictions All other marks and names mentioned herein may be trademarks of their respective companies Item No VMW-IG-BUSINESSCASE-USLET-20120302-WEB
About the Authors and ContributorsTinadeBenedictiswrotethecurrentversionofthispaperTinaisatechnicalmarketingmanagerintheEndUserComputinggroupatVMwareShewritespapersonVMwareViewThinAppandotherenterprisedesktopproducts
SpecialthankstoRidwanHuqandBrianGammageforcontributionstothisversionofthepaper
TheauthorsoftheoriginalversionofthiswhitepaperwereJosephHorseyandAnjanSrinivasJosephHorseyiscurrentlyamanager ofsystemsengineeringforVMwareandhasvastexperiencearchitectingandsellingdesktopandservermanagementsolutions AnjanSrinivaswasformerlyagroupproductmarketingmanagerfordesktopproductsatVMware
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Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
Additional ResourcesQuantifying the Business Value of VMware ViewIDCwhitepaperMay2011
Desktop Total Cost of Ownership 2011 UpdateGartnerresearchnoteFebruary2011
10 Reasons to Modernize the DesktopCIOCustomSolutionsGroupwhitepaper
The Total Economic Impact of VMware ThinAppForresterResearchstudySeptember2010
VMware View documentation
View Technical Resources Decide Design Deploy
33
Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
VMware Inc 3401 Hillview Avenue Palo Alto CA 94304 USA Tel 877-486-9273 Fax 650-427-5001 wwwvmwarecomCopyright copy 2012 VMware Inc All rights reserved This product is protected by US and international copyright and intellectual property laws VMware products are covered by one or more patents listed athttpwwwvmwarecomgopatents VMware is a registered trademark or trademark of VMware Inc in the United States andor other jurisdictions All other marks and names mentioned herein may be trademarks of their respective companies Item No VMW-IG-BUSINESSCASE-USLET-20120302-WEB
About the Authors and ContributorsTinadeBenedictiswrotethecurrentversionofthispaperTinaisatechnicalmarketingmanagerintheEndUserComputinggroupatVMwareShewritespapersonVMwareViewThinAppandotherenterprisedesktopproducts
SpecialthankstoRidwanHuqandBrianGammageforcontributionstothisversionofthepaper
TheauthorsoftheoriginalversionofthiswhitepaperwereJosephHorseyandAnjanSrinivasJosephHorseyiscurrentlyamanager ofsystemsengineeringforVMwareandhasvastexperiencearchitectingandsellingdesktopandservermanagementsolutions AnjanSrinivaswasformerlyagroupproductmarketingmanagerfordesktopproductsatVMware
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Introduction Managing Traditional Personal Computers
The Advantages of Virtual Desktops Summary Additional
ResourcesAbout the Authorsand Contributors
BUSINESS CASE FOR DESKTOP VIRTUALIZATION
VMware Inc 3401 Hillview Avenue Palo Alto CA 94304 USA Tel 877-486-9273 Fax 650-427-5001 wwwvmwarecomCopyright copy 2012 VMware Inc All rights reserved This product is protected by US and international copyright and intellectual property laws VMware products are covered by one or more patents listed athttpwwwvmwarecomgopatents VMware is a registered trademark or trademark of VMware Inc in the United States andor other jurisdictions All other marks and names mentioned herein may be trademarks of their respective companies Item No VMW-IG-BUSINESSCASE-USLET-20120302-WEB
About the Authors and ContributorsTinadeBenedictiswrotethecurrentversionofthispaperTinaisatechnicalmarketingmanagerintheEndUserComputinggroupatVMwareShewritespapersonVMwareViewThinAppandotherenterprisedesktopproducts
SpecialthankstoRidwanHuqandBrianGammageforcontributionstothisversionofthepaper
TheauthorsoftheoriginalversionofthiswhitepaperwereJosephHorseyandAnjanSrinivasJosephHorseyiscurrentlyamanager ofsystemsengineeringforVMwareandhasvastexperiencearchitectingandsellingdesktopandservermanagementsolutions AnjanSrinivaswasformerlyagroupproductmarketingmanagerfordesktopproductsatVMware
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