the business case for disaster recovery
TRANSCRIPT
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BuildingaBusinessCaseforDisasterRecovery
KeithTownsendTwitter:@CTOAdvisor
Blog/Podcast:thectoadvisor.com
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• PrincipleTheCTOAdvisor –www.theCTOadvisor.com• Twitter:@CTOAdvisor• Email:[email protected]
• Career• ITcareerbeganinthemid90’s• 2yearsasaProgramChiefArchitectatLockheedMartin• 2yearsasManagementConsultantwithPricewaterhouseCoopers(PwC)
• Content• Virtualizedgeek.com• TechRepublic.com• TheCTOAdvisor.com• TechTarget.com
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BusinessCasevs.UseCase
• ITisnormallyfocusedontheusecasePollQuestion:Isthefollowingabusinesscaseorausecase?”Useancloudstorageservicetobackuplaptopstopreventdataloss.”
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Agenda
• Understandingprojectportfoliomanagement
• DRisapartofbusinesscontinuality(BC)but…
• DetailsrequiredspecifictobuildingaDRbusinesscase
• Keymeasurements
• Presentingthecase
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BusinessContinualityandDisasterRecovery• Technologyrecoveryisjustasubsetofbusinesscontinuality• People• Process
• Technology
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UnderstandProjectGovernance
• Howdoyourepresentvaluevs.tangibleassets• Aformalportfoliomanagementprocess• Ainformalconversation
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CollectCriticalDetails
• Identifymissioncriticalbusinessprocesses• Identifysupportingbusinesscriticaltechnology• Applications• Systems• Data
• Understandthesolution• RecoveryTimeObjective(RTO)• RecoveryPointObjective(RPO)• Costoftechnicalsolution
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Identifytheperformance
indicator
• Risk• Regulatory• MonetaryReturn
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Risk
• Whatistherisk• Temporaryorpermanentstopinoperations• CanyoupayvendorsandemployeesincaseofDR• Canyoushipproductandacceptcash
• Whatistheimpactoftherisk• Damagetoreputation• Lossofrevenue• Abilitytocontinueasagoingconcern
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Regulatory
• LegalrequirementtohaveaDR• PCI• HIPPA• SOX• FDA
• Costofbeingoutofcompliance• Penalties&Fines• Reputation• Halttooperations
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MonetaryReturn
• WillarefreshofDRsavemoney• Howisreturnmeasured
• Returnoninvestment• HowisROImeasured• OpEx vs.CapEx• NetPresentValue• InternalRateofReturn
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PresentingYourCase
• Knowyouraudience• ProjectPortfoliosystem/committee• FormalDeck• Wellwordede-mail• WrittenonaPost-It
• Piggybackonabusinessinitiative• Lookbacktoyourobjectives• IsthereanexistingmajorprojectwithaDRrequirement
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Appendix:BusinessCaseOutline
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CurrentState
• DocumentthecurrentstateofyourDR• Thinkofthisastheproblemstatement.Whatisityouwanttofix?• IE“Existinginfrastructuredesignedforbusinessenvironmentfrom2005.Sinceimplementationbusinessdataandcomplexityhasgrown…..”• Somecostmeasurementshouldbeincluded• AgoodplacetoputcurrentRTO/RPO
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ProposedState
• Howareyouproposingtoresolvethechallengespresented?• Whatarethehighlevelkeyperformanceindicatorsofyoursolution?• IEcurrentDRsolutioncostsY.ThenewsolutionwillreducecostbyX.• Thereisnocurrentsolutionandregulatoryrequirementssayweneedthisproposedsolution.
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Cost
• Detailoutthecostsoftheexistingsolutioncomparedtothenewsolution• What’sthepayback(ROI)ifany• What’stheincrease/decreaseinongoingcosts• Whataretheone-timecosts
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Risks
• Whenpresentingtoleadership,youmustalwayshaveariskregister• Whatareriskstoandoftheprojectandwhatareyourmitigations
Risk Mitigation Severity(H/M/L)
Installing newreplicationmayresultinperformanceissuesonWAN
UpgradeWANlinktoaccommodate1.5timestheexpectedtrafficflow
M
Restoring legacybackupsmaynotbepossibleduetoincompatibilitywithnewsolution
Contract witha3rd partytoprovidelegacyrestorationcapability
L