the business case for managed it and communications
DESCRIPTION
TRANSCRIPT
THE BUSINESS CASE
FOR MANAGED IT &
COMMUNICATION SERVICES /
30 Sep 2010
Richard Quine
Product Director, Voice & Unified Communications
Question /
What are Managed IT Services?
Question /
Aren’t Managed IT Services
the same as IT Outsourcing?
Answer /
As a Managed IT Service Provider,we provide wholesale, on-demanddata & voice services, managed 24x7x365, to IT departments so that they
don’t have to do it themselves /
Answer /
Importantly, Managed IT Services allows a IT department to focus on managing
information rather than managing
Technology /
Our Core Differentiator /
While some providers chose to focus on one – or a few services – InTechnology’s core differentiator is that it is expert in the full suite of Managed IT & Communications Services and Cloud based delivery models /
FOUR REASONS TO
CONSIDER MANAGED
IT SERVICES /
Reason 1: Implementation /
• With a hosted service, all the infrastructure work
has been done – you just connect
- We can also come to site and install it for you
• Fancy DIY IP Telephony?
- You may not realise the complexity until you start, and then it’s too late
- InTechnology has the experience of installing 16,000 hosted IP
voice users
• Maybe DIY Microsoft OCS & Exchange?
- But why bother?
- InTechnology OCS and Exchange service can be deployed within days,
with new users added instantly
Reason 2: Budget /
• Capital efficient
- With no new equipment or software to buy, capital budget needed
is usually very low
- Maybe you are thinking of spending £1000s on a new IP PBX?
- A fully managed IP telephony service costs from just £8 per user
per month, including the phone
• Flexible
- You also have the benefit of only paying exactly what you need,
when you need it
- Hosted services mean you can flex up and down without worrying about
future demand until it happens
Reason 3: Priorities /
• Focus on strategic, not operational- You have a limited IT budget and a small team
- Hosted services allows you to focus your resources on what’s important
• InTechnology has already invested £100m in a world-class shared
IT infrastructure- Our economies of scale allow us to offer you a 24x7 carrier managed
service for less cost than you think
- You can forget about routine maintenance, leave this to us
Reason 4: Risk /
• InTechnology is the UK’s most experienced hosted IP voice provider
- We made our mistakes a long time ago so you don’t have to
• Use InTechnology consultants and project managers as an extension
of your IT team
- Whenever we deploy a new service, it is built to your
exact requirements
- Our project managers, service delivery team, and support team are
alongside you every step
EXAMPLE: IP TELEPHONY
AS A MANAGED SERVICE /
PHONEANALOGUE / DIGITAL PBX
COMPUTER
PSTN
PHONE NETWORK
COMPUTER
WIDE AREA NETWORK
DATA
COMPUTER ROOM
How telephony has evolved /1: Separate data & voice networks /
How telephony has evolved /2: Telcos moves to digital (then IP) voice & data infrastructures /
PHONEANALOGUE / DIGITAL PBX
COMPUTER
COMPUTER ROOM
DIGITAL VOICE /
DATA NETWORK
How telephony has evolved /3: The IP PBX brings voice convergence to the office /
IP PBX
ISDN / MPLS
IP VOICE / DATA
NETWORKIP DESKTOP COMPUTER ROOM
How telephony has evolved /4: The PBX functionality moves into the Telco network /
ISDN / MPLS
IP VOICE / DATA
NETWORKIP DESKTOP
MANAGED IP SERVICES
COMPUTER ROOM
So are the days of the PBX numbered? /
Will the new generation of telecoms technology make the PBX look asold fashioned as this switchboard?
Technology is evolving the desktop from this … /
To this … /
Typical InTechnology
Customer Cloud
Deployment /
CUSTOMER
VIRTUAL DATA
CENTRE
INTERNET CORPORATE VPN
TCO OF DIY VS. MANAGED
IT SERVICE
EQUIPMENT PURCHASE
CALL CHARGES
RENTAL OF PHONE LINE
SUPPORT & MAINTENANCE
Cost of a Traditional Premise-based PBX
Cost of a Traditional Premise-based PBX
NO PBX, JUST PHONES
NO CHARGES FOR CALLS
BETWEEN IP VOICE USERS
NO MAINTENANCE CONTRACTS,
24X7 SUPPORT INCLUDED
NO PHONE LINES NEEDED, USE YOUR
EXISTING WAN CONNECTION
TCO example/Company with 180 staff and two offices /
• With 180 staff, this equated to £17.36 per user, per month
This was to just operate their obsolete phone system /
• But the cost of a PBX replacement was quoted at £250,000 by
their PBX supplier /
Example hosted IP Telephony service
charges /Includes phone rental for a 200 user system /
POLYCOM IP 321/331 POLYCOM IP 550
Compare with
current spend of
£17.36 / user on just
PBX maintenance
SUMMARY /
Managed IT & Communication Services /
• With no hardware or software to purchase, setup costs are kept low and
there are no unexpected costs
• All design, installation, and maintenance is included as part of the service
• The costs of running the phone system are kept low with no need for phone
lines and free site-to-site calls
• InTechnology are well positioned to help you with all your communication
requirements, regardless of size or complexity
Come visit us at Stands 5, 6 and 7 to learn moreabout our Managed IT Services /
www.intechnology.com
Richard Quine