the collection

The Collection by Corporate Traveller │ Winter 2015 Edition

Boutique Business Travel Management

Corporate Traveller is a leading boutique travel management company dedicated to partnering with UK companies with a small to medium travel spend.

Corporate Traveller was originally established in the UK in 1999 as the founding corporate brand of the Flight Centre Travel Group (FCTG). The Corporate Traveller brand is now present in six countries around the world.

There are currently over 60 teams of Corporate Traveller experts operating throughout the United Kingdom including: Birmingham, Bristol, London, Crawley, Edinburgh, Glasgow, Hull, Leeds, Loughborough, Manchester, Newcastle, Oxford and Woking.

With an annual turnover of £204 million, Corporate Traveller UK remains known for its personal service and expert approach to travel management.

Corporate Traveller was named the UK’s best business travel agency in 2013 at the TTG Travel Awards.

About Corporate Traveller

Bring an expert on board

2 The Collection by Corporate Traveller corptraveller.co.uk2 The Collection by Corporate Traveller corptraveller.co.uk

Customer Value Proposition

Dedicated travel expert

Your own dedicated expert will save you time and be there should things go wrong. You’ll receive local, personalised service 24/7 with no call centres. Your travel expert understands your unique requirements and takes care of all your travel needs so you can focus on your core business.

Savings guarantee

We guarantee to save you money. Our global negotiating strength, unique product and airfare expertise will deliver real savings to your bottom line.

Choice of payment options

We offer you a choice of payment options. You can pay for your travel by credit card or on account to suit your business needs.

Control of your travel spend

We provide clear reporting with all your travel spend in one place. We advise you on how to save money now and show you the opportunities for savings and efficiency in the future.

No contracts

We will never bind you to a contract, unless you would like one.

1

2

43

5

Delivering a consistently excellent

customer experience is at the heart

of Corporate Traveller’s service

proposition. We are passionate

about travel and form a partnership

with you to help your business

achieve its objectives. This is built

on the foundation of five key benefits

delivered to every customer, every day.

We will never bind you to a contract, unless you would like one.

3The Collection by Corporate 3The Collection by Corporate

Corporate Traveller Quality AssuredOur team of ‘One Best Way’ experts ensure our business operates to a consistently high standard. Together with our unique model of Business Ownership, this places an unwavering focus on assuring every Corporate Traveller client receives service excellence.

Key elements of our One Best Way include:

✔ Independent – Excellence Standard Survey

✔ Client Relationship Managers

✔ One Best Way Operating System

✔ One Best Way training and development

✔ Internal Auditing and Financial Compliance

Flexible Solutions For Your Business Travel Needs

You require a travel management company which delivers value for your business travel spend. You want someone with the knowledge and expertise to proactively manage and advise you on your programme, be vigilant about the security of your travellers and generate savings-based solutions to benefit your bottom line.

Corporate Traveller blends the expertise of our people, an amazing product range and travel technology to assist you to manage your travel and achieve greater efficiency and savings. No call centres here... you’ll have a dedicated travel expert who becomes so familiar with your travel, they’re like a part of your own team.

With local, personal service at the forefront, Corporate Traveller also delivers the benefits of being part of The Flight Centre Travel Group, the world’s 3rd largest travel retailer. This means we are able to use our global negotiating strength, unique product and airfare expertise to deliver the best deals in the market.

No call centres here...

4 The Collection by Corporate Traveller corptraveller.co.uk

Contents

1 Experts Dedicated travel experts

supported by specialists 6

2 VelöCT Technology for travellers, bookers,

security and business intelligence 8

3 Navigate A total travel solution spanning

all travel types 10

4 TravelSmart Corporate Traveller’s unique

range of travel exclusive 12

5 Inclusions and Benefits

Corporate Traveller’s service fees and benefits 14

The Collection by Corporate Traveller

5The Collection by Corporate

SECTION 1:

You always receive local, personalised service 24/7 with an expert on board

Experts

6 The Collection by Corporate Traveller corptraveller.co.uk6 The Collection by Corporate Traveller corptraveller.co.uk

Personal Travel Experts

As a client of Corporate Traveller, you will have your own dedicated travel expert to save you time and be there should things go wrong. You will always receive local, personalised service 24/7 with no call centres.

We pride ourselves on building great relationships with our clients. We get to know your business and your travellers so you’re always dealing with someone you trust. We consider ourselves an extension of your team - we’re here to make it easy for you.

Corporate Traveller consultants are the best in the industry. Most have graduated through the ranks of our leisure businesses and as a result, when it comes to airfares in particular, their product knowledge and skills are second to none. This expertise is what enables them to deliver savings to your bottom line.

Even our experts have experts – fare rules and conditions change all the time and constructing the right airfare can be an art form. Our Specialist Fares team look for opportunities to construct your fare in a way which can save on the total cost of your trip.

We are committed to having the right resources and skills to provide you with travel expertise, support and advice 24 hours a day, every day of the year. Our Emergency Assist team is staffed by dedicated Corporate Traveller personnel who have access to the same data and information as your day time team.

Solutions Experts

From your initial consultation with one of our business development team through to the time you start trading with Corporate Traveller, the focus is always on you. We understand one size doesn’t fit all and work with you to determine your specific needs and implement the right travel solution for your business and your travellers.

Whether you’re bringing a travel provider on board for the first time, or changing from another travel management company, we are with you every step of the way to ensure a seamless transition.

Our team will come and visit your team to ensure we get the relationship off to the right start from day one. Corporate Traveller is on hand to answer your questions and set you up for success.

Business Intelligence Experts

Your Client Relationship Manager (CRM) takes a proactive approach and works in partnership with you to ensure the maximum performance for your travel budget. Their role is to add value at every opportunity through understanding your business objectives. Your CRM works closely with your dedicated travel expert to keep your travel objectives on track.

Combining their experience with the data captured through our proprietary reporting technology, your CRM will provide:

✔ Visibility of your entire programme – seeing the big picture enables more informed decisions

✔ Reporting on missed savings and travel policy compliance

✔ Recommendations on areas for improvement

✔ Cost reduction strategies to drive greater return on your travel investment

To further support this consultative relationship, your CRM benefits from the expertise of our award-winning customer information team who design data delivery formats to deliver the relevant information for more effective strategy formulation.

Negotiation Experts

In addition to the benefits of the global negotiation strength of the Flight Centre Travel Group, Corporate Traveller also works in conjunction with our UK-based team of dedicated air and land contracting teams to provide locally driven deals for our clients.

The air team are focused on ensuring we have access to the best nett fares and specialist corporate and industry rates. The corporate land team negotiate with hotels, apartments and all ground services providers to achieve great rates which often include additional soft benefits such as Wifi and breakfast to lower your overall costs.

7The Collection by Corporate 7The Collection by Corporate

CT’s VelöCT technology suite delivers solutions to support four key areas of your business travel:

✔ Online booking and profile management

✔The traveller experience

✔ Safety and security

✔ Analysis and business intelligence

CT Portal for streamlined travel management

The lynchpin of our technology platform is CT Portal. A single gateway through which you can swiftly access all elements of your travel programme. At its simplest, CT Portal is where you can manage all your traveller profiles. It will also house key information including contact details for your account manager, company travel policy and can be customised to provide links to a range of additional travel, weather and destination information.

As your travel needs develop, other tools and services can be accessed via CT Portal, including:

✔ Corporate Traveller’s mobile apps

✔ Online booking tools - air, hotel, car

✔ Your company’s hotel programme

VelöCT TechnologySECTION 2:

Profile Management

Maintaining up-to-date profiles for travellers is extremely important. Accuracy of information is vital in order to facilitate bookings and minimise any delays at airports with check-in or border security which can be caused by incorrect or out of date information. In addition, traveller preferences can be stored along with memberships of reward programmes to ensure that their travel experience is as streamlined as possible.

CT Mobile Apps – Keeping Travellers Connected

CT Request connects travellers instantly to the best booking tool available – your dedicated Account Manager. During business hours, travellers can quickly request new travel arrangements, no matter how complex. Your travel expert already knows everything about you and combining policy, preference and profile will create options to suit you. Delivered through quick response, you simply choose the one you want.

The details are then updated in CT Confirm and integrate with the rest of your journey. CT Confirm keeps travellers up to date with itinerary details anytime, anywhere. The app enables you to receive flight status notifications and check-in as well as tap into resources like airport guides, a currency converter and weather forecasts for a comfortable travel experience.


Technology Experts

Behind the scenes we have teams dedicated to ensuring our own systems and infrastructure are not only robust but continually developed. This enables your Account Manager to work productively and efficiently in delivering your travel solution with the right technology for peak performance.

In addition, our Corporate Solutions area is responsible for the development and implementation of online booking solutions and technology products for clients.

Corporate Traveller is committed to ensuring these solutions are at the forefront of the industry.

Online Booking Tools

The combination of experienced and proactive travel experts and technology can often be the most powerful way to drive efficiency and leverage savings. For some Corporate Traveller clients, it makes sense to use an online booking tool for selected elements of their travel. We work with you to understand the makeup of your travel profile and recommend the online booking solution which best fits your needs. Unlike many other travel suppliers your dedicated Account Manager is responsible for ensuring that all bookings whether booked offline or through an online tool are checked for quality assurance prior to ticketing.

One of the major benefits of having Corporate Traveller delivering a blended booking solution is our ability to provide insightful management information across both online and offline bookings. This allows us to continually assess the data and work with you to put in place strategies and policies to have a positive impact on your bottom line.


NavigateSECTION 3:

Widest Choice Of Fares In The Air

With hundreds of airlines to choose from around the world finding the right carrier to fly with can be daunting. In addition, a thorough understanding of the different fare types and creative airfare construction is vital to delivering savings on your travel budget while ensuring the traveller experience is seamless.

Corporate Traveller ticket 25,000 airfares every month. With experience like that, we are absolutely confident we can help you identify the airfare which will best suit the budget and flexibility you need.

With access to a multitude of airfares, it is certain Corporate Traveller can help you choose the option which is right for you:

✔ Everyday mainstream fares including low cost carriers

✔ Business tailored fares

✔ Negotiated fares

✔ Fly and stay

✔ Industry fares, e.g. Marine, Entertainment

✔ Complex multi-stop fares

Airfare expertise is at the core of our service in managing your business travel. The combination of our global fare network, relationship with suppliers and travel manager expertise in airfare construction means you’ll have access to globally competitive airfares every day of the year. By utilising multi-product platforms to source these fares your expert travel manager can deliver a rapid turnaround on these globally competitive prices.

Transfers

Corporate Traveller works with a range of local and global service providers to get your travellers safely from home to the airport, onto their hotel and into their meeting on time. We will pre-book these services through specialist car transfer companies who use professional and qualified drivers with excellent local geographic knowledge.

Car Hire

Corporate Traveller holds preferred status with leading car hire companies and are able to negotiate savings not only on rental rates but also mileage fees, upgrades and insurance.

Rail

Should rail form a significant part of your travel profile, Corporate Traveller can set up online rail booking via CT Portal.

Passport, Visas and Vaccinations

Your Corporate Traveller expert can provide your travellers with visa and passport assistance. 2015 will see the launch of FCTG Travel Clinics in the UK. Situated in key Flight Centre flagship locations, professionally staffed clinics will offer full travel vaccination services and, in conjunction with CIBT, clients will be able to take advantage of an enhanced visa and passport service.

Business Extras


In 2014 in the UK alone, our corporate consultants booked a total of 688,000 room nights worth £85.9m. When you add the volume of our parent company, Flight Centre’s leisure brands both in the UK and globally, it means we have a powerful foundation for negotiation.

Our flexible, tailor made service takes the hassle out of booking hotels. We take care of your business needs by sourcing hotels and apartments across the globe. Even if your plans change we are always on hand to help.

✔ EASE OF BOOKINg

Your dedicated local CT account manager has extensive global hotel knowledge to search, recommend and reserve the best rooms at the best prices for your requirements. We offer discounted prepaid rates and flexible corporate rates that can be prepaid or paid on departure.

✔ VAlUE FOR MONEY

We give you exclusive access to discounted corporate rates negotiated by our in house product team with some of the world’s most reputable hotels.

On our flexible corporate rates you also get full recognition as a corporate guest, allowing you to accrue loyalty points with the hotel’s own loyalty programme.

✔ FlExIBlE AND TAIlORED SERVICE

Our highly personalised service is tailored to your exact requirements; allowing for changes at short notice and last minute bookings.

✔ TIME SAVINg

Your dedicated Corporate Traveller account manager can book your hotel at the same time as flights, taking the stress out of searching and booking rooms, leaving you time to concentrate on your core business.

Room Solutions

Flexibility in business travel is key – plans change, disruptions occur – in fact one in three corporate hotel bookings are amended. In recognition of this and to minimise costs for you, all of Corporate Traveller’s preferred rates include a flexibility clause so you can cancel between 2pm and 6pm on the day of arrival.

Corporate Traveller has access to all the fares to deliver you an unrivalled choice when you’re travelling on business.


SECTION 4:

Exclusive to Corporate Traveller, our CT TravelSmart range allows you to cut cost without cutting out comfort for your travellers.

What is SmartFly?Our SmartFly airfares provide your travellers with exclusive benefits included in their airfare. SmartFly currently gives travellers booking any Virgin Atlantic premium economy ticket from London Heathrow the following:

➜ Bonus Virgin flying club points

➜ Carbon offsetting, provided by Susterra

➜ A one-way ticket on Heathrow Express or a lounge pass at Heathrow

More airline suppliers will be joining the SmartFly programme shortly.

When and how do I book a SmartFly fare?

It’s simple! Just send your request through to your dedicated account manager and if it’s a qualifying flight they will quote the SmartFly fare.

When you confirm your flight let your account manager know if you’d like the lounge pass or Heathrow Express ticket. Your account manager will take care of everything and send your confirmations – you’ll automatically get your bonus membership points and carbon offsetting.

susterra

Introducing the CT Smart Range

Business travel just got smarter

As a client, you will have access to our SmartFly, SmartDrive, and SmartStay offers which allow you to travel more with better value. The TravelSmart range is constantly evolving, and our current inclusions are listed below.


The CT Smart Range allows you to cut costs without cutting out comfort for your travellers.

What is SmartStay?SmartStay is a dedicated programme offering specially negotiated discounts and complimentary services with our preferred hotel partners worldwide. There are currently over 400 participating hotels with new locations constantly being added.

The inclusions vary from hotel to hotel but they include room upgrades, free wifi, breakfast, parking, bonus loyalty points, even laundry, giving you more savings and packing more into your hotel budget.

SmartStay features:

➜ Three value added inclusions

➜ Valid year round

➜ Flexible corporate rates

How do I book a SmartStay rate?

SmartStay hotels are easy to book through your Corporate Traveller account manager, just check for participating hotels in your desired location.

What is SmartDrive?Save money on your car hire spend with CT SmartDrive.

We’ve partnered with Avis to provide you with three value added benefits included in your car hire. Book any car from Group B up and get:

➜ A complimentary upgrade (dependent on availability)

➜ A free 2nd driver

➜ 48hrs of free gPS in the UK

How do I book SmartDrive?

SmartDrive is easy to book through your dedicated account manager.

Just let them know you’d like to hire a car with Avis and if it’s within the UK or Europe they’ll book the SmartDrive package for you.



Service feesService type Unit Fee Notes

AIR

Domestic Airline Ticket Per ticket £12 –

European Airline Ticket Per ticket £25 –

International Airline Ticket Per ticket £40 –

Refunds Per ticket £15 Excluding airline costs

Changes / Amendments Per ticket Free Excluding airline costs

HOTEl*

Reservations – Free –

Reservations – Bill Back – £20 –

Changes / Amendments – Free –

CAR HIRE*

Reservations – Free –

Reservations – Bill Back – £20 –

Changes / Amendments – Free –

Service type Unit Fee Notes

RAIl

Domestic Rail Per ticket £5 –

International Rail Per ticket £15 –

Eurostar Per ticket £15 –

Changes / Amendments Per ticket Free Excluding 3rd party costs

gENERAl

Passport & Visa – Free Excluding 3rd party costs

Emergency Assist Service – Free –

Car Services – Free –

Reporting – Free Standard suite reporting

*Excludes VAT Online booking fees on request

You get more free inclusions with an expert on board

Company cost per tonne to offset

Corporate Traveller £2.50

Qantas £4.70

United Airlines £5.94

Air Canada £6.85

Climate Care £7.99

Avios / BA £11.25

Virgin Atlantic £12.60

Air France £16.00

lufthansa £16.00

There are even more benefits when you bring an expert on board

As well as providing comprehensive carbon emission reporting to a far more detailed level than available elsewhere, Corporate Traveller can now facilitate carbon offsetting through a monthly invoice.

Together with our partner Susterra Limited, your carbon offsets will be chosen from key locations across the globe, using VCS (Verified Carbon Standard).

VCS is the largest independently verified program in the voluntary carbon market. All projects not only reduce emissions but also have additional social, economic and environmental benefits to local communities.

Through Corporate Traveller, the cost per tonne to offset is £2.50 (please see comparison chart – below) which makes the choice to offset an easy one.


cievents is a global, award winning full-service event agency and offers a complete range of event management solutions including venue sourcing, event management, production and digital design.

Their job is to inspire your audience, to stimulate their hearts and minds and drive them to achieve your business goals by creating engaging innovative events, compelling incentive programs and exciting branding and communications.

3

The exclusive member’s only club (powered by FCTG) is dedicated to providing exceptional service and value for money long haul tailor-made holidays to the employees of our corporate clients. This unique and FREE employee benefit can enhance staff satisfaction

Members of The Travel Club have access to a huge range of discounted worldwide holiday offers as well as exclusive Club Perks. The club specialises in providing quality assured 4 * and 5* holidays, city breaks and tours.

2

CT Loyalty is an innovative business rewards programme designed specifically for our clients. Its focus is to enhance our relationship with our customers by providing unbeatable rewards and recognition for their ongoing loyalty and support.

It’s simple, 3 reward points are earned for every £100 spent on any travel. Points can be redeemed against hundreds of items in the CT Loyalty Rewards programme.

1

Did you know you can now offset your carbon footprint through Corporate Traveller?

corptraveller.co.uk

the collection

Documents