the

Communication Strategy

Martin Bradley

Your Future in Our CAREYour Future in Our CARE

A dedicated communication strategy already in place has been updated to include

communications around Pension Reform

To Who?To Who? DHSSPS Heywood – IT supplier HSC Employers including;

– HR Staff – Line Managers– Payroll Shared Services staff

HSC Members HSC Pension staff

How?How? Website eLearning models Member Self Serve (MSS) ½ day workshops & Adhoc sessions HR Directors & Employers GP Practice staff workshops ETU and other newsletters IT Service Reviews DHSSPS Policy & Pension meetings Fortnightly Project Team Meetings

WebsiteWebsite

The HSC Pension website has been updated with a microsite dedicated to Pension Reform information and includes– Calculators– Information presentations – FAQs– Decision trees

eLearning ModelseLearning Models

Signing off eLearning model that includes– Information on current & future arrangements– Links to detailed information on website– Links to external information– Worked examples– “What if” scenarios

(Other jurisdictions have asked that this be shared with them once signed off)

Member Self ServeMember Self Serve

This will be rolled out to all current members via HSC secure network once interface issues have been resolved. Members can then view their pension history to assist when using the calculators. Members can see how much service they have accrued and what section of the scheme this membership falls under

Line Manager WorkshopsLine Manager Workshops““Your Future in Our Care”Your Future in Our Care”

Run through of current and future arrangements

Information on how to navigate website Information on changes to employers Duty

of Care and information required on forms Worked examples

Adhoc SessionsAdhoc Sessions Advertised through BSO Learning &

Development & Employer Technical Updates for all staff

explains the new scheme arrangements inc;– New retirement age– Full & Tapered Protection– Early Retirement Options– Actuarial Buy Out arrangements– Choice 2 exercise– Worked examples

HR Directors & EmployersHR Directors & Employers

Communication by way of letter to all employees about the changes

Information Leaflet agreed and uploaded to website

Fortnightly Project Team Fortnightly Project Team MeetingsMeetings

Membership includes key personnel fromHSCPS DHSSPS - Departmental AccountantPayroll Shared ServicesHeywood IT Service provider

GP Practice staff workshopsGP Practice staff workshops

HSC Pension Service currently run quarterly workshops to assist GP Practice Managers in their understanding of their obligations as employers of HSC Pension scheme members. These workshops are now extended to communicate the impact of pension reform.

NewslettersNewsletters

Timely information is also provided by

Employer Technical Updates Quarterly newsletters to GP Practice staffQuarterly newsletters to General Practitioners, Locums and OOH Providers

Post April 2015Post April 2015 April – June 2015 Opt Out of Protection Exercise September – December 2015 Choice 2 exercise Public Service Pension Scheme History

(PSPSH) - Letter to all deferred members who left scheme within 5 years of 1st April 2015

Update website with– New Regulations– Scheme Guide– Factsheets