the construction industry council of central florida timothy l. johnson, aia/noma permitting...
TRANSCRIPT
C I T Y O F O R L A N D O
The
Construction Industry Council of Central Florida
Timothy L. Johnson, AIA/NOMAPermitting Services Division Manager
City of Orlando
C I T Y O F O R L A N D O
Economic Development Department
City Planni
ng
Permitting
Services
Code Enforcement
Business
Development
Downtown Development Board & Community Redevelop
ment Agency
Transportatio
n Plannin
g
Organization | Staff | Industry Update | Advisory Boards | Customer Service | What is New?
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Organization | Staff | Industry Update | Advisory Boards | Customer Service | What is New?
Permitting Services Division
Building Departme
nt
Fire Departmen
t
Planning/Zoning
Finance Departme
nt
Public Works
Permitting is a combination of severalCity Departments- servingas a ONE stop for development
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Organization | Staff | Industry Update | Advisory Boards | Customer Service | What is New? Permitting Services Division
Business Tax
Receipts
Customer Service
Plans Review
Inspection Services
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Organization | Staff | Industry Update | Advisory Boards | Customer Service | What is New?
Tim Johnson- Division Manager- 407.246.2075Bob Pike- Building Official- 407.246.3306Traci Parker- Customer Service Manager- 407.246.2803Keith Grayson- Chief Engineering/Zoning Plan Review- 407.246.3234Don Fields- Chief Building Plan Review- 407.246.2654Jack Richardson, P.E.- Fire Protection Engineer- 407.246.3150Donald Pittman- Inspections Services Manager- 407.246.2805Roy Eden- Chief Building Inspector- 407.246.3551Ron Terry- Chief Electrical Inspector- 407.246.3544Olivia Boykin- Chief Engineering Inspector- 407.246.3223Jennifer Moreau- Asst to the Division Manager- 407-246-3311Thea Walker, Economic Development Coordinator- 407.246.2679Sherita Polke- Client Relations Coordinator- 407.246.3273
Permitting Services is comprised of 80 staff, dedicated to Customer Service!
Key Managers to Know and Contact:
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Organization | Staff | Industry Update | Advisory Boards | Customer Service | What is New?
Number of Applications increased by 8.5% from 2012 to 2013
2008 2009 2010 2011 2012 2013
23,542
18,69217,690
19,706
24,820
26,930
Applications Received
C I T Y O F O R L A N D O
Organization | Staff | Industry Update | Advisory Boards | Customer Service | What is New?
Number of Permits Issued increased by 23% from 2012to 2013
2008 2009 2010 2011 2012 2013
22,428
17,641 16,90318,542
23,145
28,469
Permits Issued
C I T Y O F O R L A N D O
Building35%
Mechanical11%Electrical
24%
Plumbing14%
Fire7%
Engineering9%
Permits Issued by Discipline 2013
Organization | Staff | Industry Update | Advisory Boards | Customer Service | What is New?
C I T Y O F O R L A N D O
Organization | Staff | Industry Update | Advisory Boards | Customer Service | What is New?
Number of Inspections Increased by 42.3% from 2012 to 2013
2008 2009 2010 2011 2012 2013
85,342
65,675 60,41858,794
71,233
101,384
Inspections Performed
C I T Y O F O R L A N D O
Organization | Staff | Industry Update | Advisory Boards | Customer Service | What is New?
Building40%
Mechanical8%
Electrical23%
Plumbing15%
Fire6%
Engineering8%
Inspections by Discipline 2013
C I T Y O F O R L A N D O
Organization | Staff | Industry Update | Advisory Boards | Customer Service | What is New?
Building and Fire Code
Appeals Board
•Hears Building and Fire Appeals Cases•Meets Monthly •7 Members from the Community
Permitting Advisory
Committee
•Met for 18 Months to review our Process and made recommendations to streamline the process
•16 Members from the Community
Permitting Services Division
*Bi-Monthly Industry Update for the HBA
C I T Y O F O R L A N D O
Organization | Staff | Industry Update | Advisory Boards | Customer Service | What is New?
Customer Service is an action word for Permitting-Some of our key features include:
• Plan Review for Residential- Five Days• Plan Review for Commercial- Fifteen
Days (some projects may take longer)• On-line Payment of Permit Fees• On-Line Checklists• Pre submittal/Pre design meetings
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Organization | Staff | Industry Update | Advisory Boards | Customer Service | What is New?
We also have Community Educational Sessions-Some of the past topics include:
• The Platting Summit• When Do I need a Permit?• Signs and Accessory Structures• Orlando Builds• Green Building• Solar Energy Presentation• Stucco Installation • Pools and Spas
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Organization | Staff | Industry Update | Advisory Boards | Customer Service | What is New?
We are Busy…..
• There was a 40% increase in the number of applications received over the previous two years
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Organization | Staff | Industry Update | Advisory Boards | Customer Service | What is New?
We are Busy…..
Visitors in the Lobby Increased by 11.2% from 2012 to 20132008 2009 2010 2011 2012 2013
27,56029,456 30,544 31,146
33,251
36,987
Visitors in our Lobby
C I T Y O F O R L A N D O
Organization | Staff | Industry Update | Advisory Boards | Customer Service | What is New?
In 2013-We increased our staff to keep pace with industry-
• 5 New Permit Technicians• 1 Fire Plans Examiners• 4 Construction Inspectors• Currently adding additional staff to
assist with the call volume
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Organization | Staff | Industry Update | Advisory Boards | Customer Service | What is New?
In 2013-We created an in-progress Roof Inspection
• Only on Re-Roof Permits• Homeowners confidence is increase• Helps to prevent unlicensed activity, by
checking the project before it is completed.
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Organization | Staff | Industry Update | Advisory Boards | Customer Service | What is New?
This year-We are launching a Pilot Appointment Program-• Assist with wait times in the lobby• Individualized help for Customers• No waiting• Ensures that applications are complete
• More to come……
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Organization | Staff | Industry Update | Advisory Boards | Customer Service | What is New?
This year-Economic Development Information System (EDIS)
• We will have an RFP to replace our current Tidemark System• The new system will include Electronic Plan Review• Our current system is more than 10 years old
• More to come……