the coy c. carpenter medical library at wake forest university school of medicine needs assessment

8/7/2019 The Coy C. Carpenter Medical Library at Wake Forest University School of Medicine Needs Assessment

1/16

TheCoyC.CarpenterMedicalLibrary

At

Wake Forest University School of Medicine

Needs Assessment

Kris Brown, Rebecca Peterson, Stephanie Jobe, Amanda Goodman


2/16

Located in Winston-Salem, NC

Supports the Wake Forest University Medical

Center Part of the Baptist Medical Center

Has a very broad user base


3/16

to provide health information in support of the goals of

the core mission set forth by the Medical Center.

MissionMission


4/16

We work to cultivate an innovative,forward-thinking approach in gettinginformation in all it forms to our patrons.

The latest technology combined withtraditional attentive service helps us todistribute information as quickly andefficiently as possible.

We strive to meet all the needs of ourpatrons and have as our motivatingphilosophy that of the late Dr. Carpenter,

There is no alternative but success.


5/16

PatronsPatrons

460Medical Students

110 Physicians Assistant Students

600 House Staff, i.e. Residents

750 House Staff Faculty

Affiliated Programs:WSSU, FTCC, Allied Health Students, Wake

Forest University graduate andundergraduate students and faculty,community members


6/16

Services

References Services

Six meeting/study rooms

Two interactive classrooms

School of Medicine bookstore

30 Computer terminals

Wireless access

Quiet study area


7/16

Online ServicesOnline Services

DatabasesE-journals

Electronic textbooks

Virtual reference desk

Online archives


8/16

The Ideal LibraryThe Ideal Library

Increase Online Access With a growing number of users accessing

the library primarily online, provide moreservices

Be a part of the World HealthCommunity Cultivate researchers and grant-writing for

medical contribution on a global level

Make the physical space more inviting Encourage patrons to utilize every aspect

of the library, not just the website


9/16

Research MethodResearch Method

Surveygizmo was the online delivery system of the questions.--- Open ended questions

--- Statement questions that asked the respondent to choose

how strongly they agreed or disagreed with the statement.


10/16

28 out of 34 library staff responded.

--- Their survey was created using the 12 questions

as the framework.

--- 27 questions

124 user responses out of a potential pool of

11,000 people.--- 16 questions

RespondentsRespondents


11/16

Staff ResultsStaff Results

Positive aspects of working at the library:

Know what is expected of them in their position

Have the skills and training to do their job

Feel supported

Great benefits

Negative aspects of their jobs:

Not being intellectually challenged

Do not have all the materials they need

A lack of communication between staff and bosses


12/16

User ResultsUser Results

Whats important to them:

Databases are helpful

Study areas

Access to books, journals, and audiovisuals

Scanners, printers and wireless access

Tech that is of little interest:

Laptops, desktops, netbooks

Portable projectors

E-book readers


13/16

WeaknessesWeaknessesWeaknesses

Our contacts going on vacation without informing us.

The Dean did not post the surveys in a timely fashion.

The library directors wanted the questions to be presented ina biased manner.

Unclear on the number of users.

The lack of user response.


14/16

Strengths

The library had good online communication.

Our needs assessment will be put into

practice.

28out of 34 staff members responded.

The library directors were committed toour success in our project.


15/16

Our Group Actions


16/16

Any questions?

the coy c. carpenter medical library at wake forest university school of medicine needs assessment

Documents