The Credit Union

AdvantageSAAD

2L

2005/2006

1

Credit Unions...Trusted by Millions of Canadians

Welcome to the financial institution that counts you in – as acustomer, as a member and as an owner.

More than 1 in 3 Canadians are members of credit unions or their French language equivalent, caissespopulaires. We’re popular across Canada because we offerknowledgeable and friendly service, with a uniquecommitment to local communities.

Millions of CanadiansThe principle of putting members first galvanized the growth ofcredit unions. Thanks to a hundred years of member loyalty,Canada is now home to 1,196 credit unions and caissespopulaires, spread across all 10 provinces. And while the firstdeposit was just one dime, credit unions and caisses populairesacross Canada are today managing $142.7 billion of deposits in3,469 branches. As our 10.6 million members will tell you, creditunions and caisses populaires work for and with their members,making a difference in their local communities.

The credit union differenceIf you walk by one of our branches, or use our on-line services,you might think we are just like other financial institutions. Buthere’s the difference: a local credit union is a financial co-operative, owned by its members, who are also customers. It isowned and controlled by the people it serves.

Full range of servicesThe 1,196 credit unions and caisses populaires in Canada are proudof their financial expertise and friendly service. Credit unionsoffer a full range of financial services – savings and chequingaccounts, loans, lines of credit, mortgages, RRSPs, RRIFs, RESPs andinvestment opportunities as well as trust, estate planning andinsurance programs. Talk to us! We’re committed to helping youachieve your financial goals.

2 3

Serving Members FirstYou don’t just open an account with a credit union – you join acredit union. Membership is the most distinctive feature of thecredit union system.

Sharing a common bondAs a member, you share a common bond with your fellow creditunion members. In a community credit union, you are allresidents of the same community or region. In other creditunions, you may belong to the same profession, share an ethnicbackground or work in the same industry.

You have a voiceCredit union members are also shareholders. The fundamentaloperating principle of credit unions is democratic ownership...one member, one vote, regardless of the amount ofshareholdings or deposits. That means you have a voice, alongwith other members, in setting the credit union’s direction at thelocal level, where services meet your needs. You can also sharein the distribution of earnings and seek election to the creditunion’s board of directors. Furthermore, you could be elected toregional or national boards or committees.

Tradition and InnovationCredit unions have been serving Canadians since 1900, whenAlphonse Desjardins founded the first caisse populaire in Lévis,Québec. Back then, ordinary working people had little access tothe commercially-centred banks. Organized locally, according toa co-operative model, credit unions provided urgently neededsavings and lending services, at fair rates.

Credit union firstsAs financial institutions structured to respond to member needs,credit unions boast a rich history of innovation. Full-serviceautomated teller machines (ATMs) were first offered in Canada bycredit unions, as were electronic payment cards, retail debit cardpurchases and daily interest savings accounts. Even theweekly/biweekly mortgage payment, now widely available, wasintroduced by credit unions to help members reduce their debtmore quickly.

Full Range of ServicesLike other financial service providers, most credit unions are full-service financial institutions that offer the followingservices to both individuals and businesses:

• Savings and chequing accounts

• Term deposits

• RRSPs, RRIFs and RESPs

• Business products and services

• Farm financial services

• Loans, lines of credit and mortgages

• Credit cards

• Investment products

• Mutual fund dealer services

• Investment dealer services

• Debit cards

• Retirement planning services

• Financial counseling

• Financial management services

• Trust and insurance services

• Services in person, electronically, via the Internet or over the telephone.

Cards and credit unionsOur members value the convenience of debit and credit cards –which is why we offer a full array of these products.

Like most financial institutions, your local credit union offerscredit cards – in association with either the MasterCard or VISAorganizations.

Credit unions also issue debit cards – the MEMBER CARD® DebitCard you normally use in Automated Teller Machines (ATMs). Thiscard allows you to pay for goods or services at a retail or serviceterminal by means of an electronic transfer of funds from youraccount.

Credit union cards can be used at:

• AccuLink® ATMs and branch locations across Canada

• MasterCard®/CIRRUS® ATMs, or

• VISA®/PLUS® ATMs

• Interac® ATMs and retailers in Canada.

5

Note: There is no surcharge on MEMBER CARD® Debit Cardtransactions at any publicly accessible AccuLink® ATM. And there’smore... many credit unions offer Buyer Protection/ExtendedWarranty and CHOICE REWARDS™ Loyalty benefits on theMEMBER CARD® service.

Want to find the nearest credit unionbranch or ATM? It’s easy on the Internet.

Just go to www.cucentral.caand under the "locator" title, click on CreditUnions or ATMs

Caring For CommunitiesUsing sound financial judgment, credit unions put members’deposits back to work in the local community, through loans tomembers and investments in local initiatives.

That’s just one way credit unions contribute to theircommunities. But the commitment goes much further than that.

Community Economic DevelopmentAs strong supporters of community development, credit unions playa major role in fostering community well-being by:

• investing in community projects, such as the construction ofsports and recreation facilities for public use

• sponsoring various community activities and events, such as fairs, sports teams, school competitions

• initiating public education programs aimed at fostering a better understanding of financial matters

• promoting community economic development, such as lending programs for low-income people and microbusinesses, investments in affordable housing and businessmentoring programs.

Awarding community achievements

4

To encourage this activity, the credit union system established thenational Credit Union Award for Community EconomicDevelopment. Now in its 17th year, the award celebrates theaccomplishments of credit unions that have helped theircommunities overcome challenges and invest in the future.

Local, Provincial, National Tiers

The credit union system is organized in three tiers – local,provincial and national. Each tier is designed to provide service tomembers, under a system where sound business practices aremarried to social principles.

Primary/Local tier (p. 6-7)At the local level, most credit unions are full-service financialinstitutions with a wide range of products to match memberneeds. Although linked provincially and nationally to othercredit unions, each credit union operates independently,under the direction of a board of directors elected by their members.

Provincial tier (p. 12-14)Provincially, local credit unions may hold membership in a "Central", which provides them with corporate financial servicesand development support. Centrals also constitute importantlinks to government and to the national co-operatives.

National tier (p. 14-15)The third tier is at the national level, consisting of a number offinancial co-operatives and Credit Union Central of Canada,the national trade association for credit unions in Canada.

7

The Primary Tier: Local Credit UnionsHow your credit union works

Members come first at your credit union. The fundamentaloperating principle of credit unions is democratic ownership:every member has at least one share and one, but no more thanone, vote in the decision-making process. All members, therefore,are equal owners, regardless of the size of their respective creditunion deposits. Every member has the right to seek election tothe board of directors and committees.

Board/staff roles and relationshipsCredit unions are regulated by provincial legislation, and eachundergoes audits and annual inspections to ensure strictadherence to sound financial practices. The board of directorsrepresents the interests of the members, sets policy, andoversees the general operation of the credit union, whilequalified staff maintain the hands-on responsibility for day-to-day operations.

Board elections/annual meetingElections for the board of directors generally take place at thecredit union’s annual meeting. Not only a forum for elections, theannual meeting provides an opportunity for the board to reportto members on the activities of the credit union over the pastyear. Members have an opportunity to discuss matters of concernand can vote on policy decisions and any proposed amendmentsto the bylaws of their credit union.

Director training programCredit union directors serve in a volunteer capacity. They aretypically individuals who hold leadership positions within thecommunity. To help directors serve members better, credit unionsoffer the Credit Union Director Achievement (CUDA) program.CUDA is a formal certificate program available from CUSOURCE™

Credit Union Knowledge Network and Credit Union Institute ofCanada, the national education training organization for theCanadian credit union system.

6

Thousands of credit union directorsAlmost 5,000 Canadians participate on credit union boards andcommittees across the country. They meet regularly to criticallyreview and discuss policies and operations and to ensure that thecredit union operates in accordance with credit union bylaws and government legislation. Boards also work closely withmanagement to set the priorities and the agenda for the annualmeeting.

Daily operationsThe general manager or chief executive officer of the local creditunion is appointed by the board of directors and is accountableto it for the daily operations. Many credit union managers andcredit union staff have been trained in the financial managementprogram of the Credit Union Institute of Canada, and are oftengraduates of other schools of professional management.

Professionals you can trustFront-line service representatives and credit union managersreceive ongoing training so as to offer the most up-to-dateinformation on financial services and products. Moreover,managers and staff are from the community and bring theirknowledge of your area to bear in meeting local needs.

Government regulationIn overseeing credit unions, the government’s role is to ensure thatthese local financial institutions conform to sound financialpractices and provincial regulations. Most credit unions employinternal auditors and, in most provinces, credit unions are requiredto engage external auditors to prepare their financial statements.Each provincial regulatory body also conducts an annual inspectionof credit unions within its jurisdiction.

The credit union system is one of the country’s major employers, providing work for almost 23,000 Canadians.

9

Protecting Members’Deposits

Your funds are safe in your credit union. In concert with provincial government regulators, specialized depositinsurance organizations work to ensure that credit unions areamong the soundest of the country’s financial institutions.

ProtectionDeposit insurance varies by province and by the type of accountthat is covered. Credit unions are provincially regulated, and in eachprovince, one or more organizations exist to protect the depositsof credit union members. This organization may be called a depositinsurance or deposit guarantee corporation or stabilization fund,corporation or board.

Deposit protection funds are built up and maintained at requiredlevels primarily by premiums or assessments levied on individualcredit unions. The amount of the contribution is set in proportionto the size of the credit union.

Want more information about deposit protection? Ask your local credit union, or go to www.cucentral.ca on the Internetand click on the "Deposit Insurance" button.

PreventionMost deposit protection organizations have powers beyond thecollection of premiums and the payout of funds. Most, in fact,give priority to stabilization and prevention roles aimed ataverting the potential payout of claims.

These organizations monitor credit union financialperformance closely, in addition to the independent audits or inspections by government or deposit protectionorganizations. They can intervene at the early stages of anypotential difficulty. Powers of the insuring organizationextend to taking over management, supervision, and orderingamalgamation or dissolution of a credit union that is judged to beunable to achieve regulated performance results.

8

Information About Your Debit Card

Generally credit unions across Canada adhere to theCanadian Code of Practice for Consumer Debit Card Services, aprogram designed to give you full information on all of ourservices involving your debit card.

We want to ensure that you know all of the service optionsavailable, what fees might be applicable and the specificresponsibilities of the credit union and you, the cardholder.

Understand your agreementWith your new MEMBER CARD® Debit Card you will receive yourcardholder agreement. Please keep your copy of the signedagreement, outlining the terms and responsibilities, as verificationthat you understand the features and operation of the debit cardand PIN, accessible accounts and applicable fees. We will adviseyou as soon as the terms and conditions of the agreement changeand where to obtain a copy of the revised agreement. A copy ofthe cardholder agreement is available at any time, upon request.

Keep accurate recordsTo help you keep track of your debit card transactions, we willissue periodic statements of your account with informationregarding:

• the amount of each transaction

• the corresponding dates

• the transaction type, such as deposit, withdrawal, purchase or refund

• the transaction number, if possible

• the identity of the Direct Payment merchant or ATM, if possible.

It is important to periodically verify your statements againstdebit card transaction records, in order to avoid unduecharges and disputes long after the statement was issued.

Protect your cardYour MEMBER CARD®Debit Card provides you with easy accessto your funds at thousands of automated teller machines(ATMs around the world). With the INTERAC® shared services,

11

cardholders have convenient access 24 hours a day, sevendays a week. While the INTERAC® shared services are amongthe most secure in the world, debit card fraud can occur.

Credit unions are committed to making debit card services aseasy and as secure as possible. To protect yourself fromfraudulent transactions, please follow these important steps:

Your credit union will not hold you responsible for lossesresulting from circumstances beyond your control, such astechnical problems, our errors, and system malfunction. Youare not liable after you have reported the card lost or stolen,if the card is cancelled or expired, or if you have promptlyreported to us that the PIN may be known by someone else.You are also not liable if you are the victim of fraud, trickeryor coercion resulting in unauthorized use, provided youcooperate with us in any subsequent investigation.

10

™

Never, under any circumstances, reveal your PersonalIdentification Number (PIN) to anyone.Do not carry your PIN in written form with you, unless thewritten PIN is not carried next to the debit card (eg., not in thesame purse or wallet) and is thoroughly disguised. Forexample, the PIN could be hidden in a list of telephonenumbers in a pocket phone book, but further disguised by re-arranging the digits, or by making it look like another type ofnumber by surrounding it with other digits or symbols, basedon a formula only you know. In the final analysis, it is alwaysbest to memorize it.Do not select an obvious combination of digits for your PIN,e.g., your name, telephone number, birth date, address orsocial insurance number. If you do, you may sufferunauthorized use of your account due to someone findingyour card and figuring out your PIN by trying such obviousnumbers. Your credit union is not obliged to replace yourfunds due to such a loss, because you made it too easy forsomeone to access your account.Never let your card out of sight when conducting atransaction.Always conduct transactions with your card when and whereyou feel most secure. If you are uncomfortable, you shouldnot use it. Always screen the entry of your PIN with your hand and body.If a PIN Pad is moveable, hold it close to your chest. Checkthat no one is watching the entry of your PIN from your sideor over your shoulder.

1.

2.

3.

4.

5.

6.

* Source: 2004 Annual Benchmark Tracking Survey.

Solving problemsIn the event of a problem with a debit card transaction, youshould first attempt to resolve the problem with the credit union.For issues relating to problems with merchandise or retail servicepurchased with the card, you should contact the merchant. Yourcredit union will respond to your report of an unauthorizedtransaction within 10 business days. Your credit union will alsoprovide you with details about its dispute resolution process.

ConfidentialityYour credit union wants to ensure that all member records arekept accurate and confidential. You can have access to fileinformation, but unauthorized users cannot. Contact us if youwould like to verify the information about you that your creditunion has on file, and update any information.

24-hour help is just a call awayYou may be held liable for funds removed from your account – upto the time you tell us there's a problem. So it’s in your best interestto contact us if your card is lost or stolen, or if you suspect thatsomeone else might know your PIN. If you have concerns about yourMEMBER CARD®Debit Card, you can get assistance at the followingnumber, which operates 24 hours a day, every day of the year at:

1-800-567-8111 (1-800-LOST111)

or call (306) 566-1276 collect

or call your credit union directly.

Once we have been advised, you are not liable for any moneyremoved from your account without your permission.

Eighty Six per cent of adult Canadians have a debit card, and eighty-three per cent ofcardholders have used INTERAC®direct paymentto make a purchase.*

1312

Supporting ongoing member servicesWhile specific programs and services vary somewhat from province to province, Centrals provide member creditunions with a wide range of ongoing support servicesthat may include:

Marketing & Communications • Marketing, including the development of new

products and services

• Communication between credit unions to foster better links

• Advertising and promotion

• Public relations, to promote the benefits and features of credit unions

Research• Competitive intelligence

• Polls, studies and focus groups

Education• Member education through brochures, kits,

videotapes and seminars

• Professional development programs for directors, managersand credit union personnel

Systems • Electronic data processing

• Systems, manuals and state-of-the-art technology designedto facilitate day-to-day operations

Professional Management Services• Management counseling

• Legal and taxation services

Representing credit unions before provincial governments

Centrals link credit unions and provincial governments byacting in such capacities as:

• advising government policy makers and administratorsregarding the application or amendment of regulatorystatutes

The Provincial TierThe middle tier of thenational credit unionsystem consists ofnine provincial Centralcredit unions and onefederation of caissespopulaires. Togetherthey provide a vitallink to provincialgovernments and national co-operative organizations.

The major shareholders and depositors in Centrals are local creditunions. Other types of co-operatives may also be secondaryshareholders. The Centrals’ boards of directors are composed ofmanagers and directors from local credit unions elected on aregional or an at-large basis.

Centrals are funded through the purchase of shares,shareholder deposits of surplus funds, dues, earnings on loansand investments, and service fees.

The principal financial role of Centrals is to maintain systemliquidity at the provincial level.

Credit Union Central of Canada is responsible for overseeingnational liquidity for the Canadian credit union system. It hascontracted with Credit Union Central of British Columbia toperform this important function. By agreement, each provincialCentral holds 2 percent of the aggregate assets of local creditunions which are affiliated with it in a segregated fund under thecontrol of a custodian. These funds must be invested in qualifyingassets and made available for national liquidity purposes. Inaddition, another 4 percent must be invested in qualifying assets,although not in a segregated fund. Combined operating liquiditymust total 6 percent.

Additional financial services provided by provincial Centralsmay include:

• access to the Canadian payments system (including cheque clearing)

• fund transfers between credit unions

• regular updating of financial information

• asset/liability management.

15

national payment projects, working with representatives ofprovincial Centrals.

2. Advocacy

On national matters, Canadian Central is the credit union system’sadvocate to the federal government and federal agencies. Thisincludes the Bank of Canada, the Department of Finance and theOffice of the Superintendent of Financial Institutions. Promotingthe interests of the Canadian credit union system is part of thisrole.

3. Service

Trade association services offered by Canadian Central providevaluable support to the credit union system. These servicesinclude group purchasing, taxation advisory services, governmentrelations, research, marketing, national communications and linksto international credit union organizations.

While carrying out these activities, Canadian Central continuallystrives to meet the highest standards of performance and ethicalconduct in its operations, and to manage risk, meet compliancestandards and fulfill other regulatory responsibilities in a timelymanner.

Canadian Central’s vision is to be “a valued catalyst for a strong,competitive credit union system providing superior financialservices to all Canadians”. In accordance with this vision, CanadianCentral participates in projects, priorities and initiatives to meetthe competitive demands of the financial services sector.

4. Financial Management

One of Canadian Central's key functions is to oversee liquidity forthe national credit union system. Other responsibilities includesettlements and clearing. On behalf of stakeholders, CanadianCentral oversees the operations of Canadian CooperativeAgricultural Financial Services, based in Winnipeg and CreditUnion Institute of Canada which operates as CUSOURCE™ CreditUnion Knowledge Network.

CUSOURCE™ Credit Union Knowledge NetworkCUSOURCE™ Credit Union Knowledge Network is a gateway totraining and knowledge for the Canadian Credit Union System.Supported by a powerful online learning management system whichdelivers a single, integrated point of access to learning andknowledge sharing.

14

• representing credit union interests when proposed provinciallegislation could impact on the affairs of credit union operations.

Providing a system that worksAll Centrals are regulated provincially. In addition, all Centralswith the exception of the Centrals of New Brunswick, PrinceEdward Island and Newfoundland & Labrador are regulatedfederally, under the Cooperative Credit Associations Act. Federallyregulated provincial Centrals and Credit Union Central of Canadaare inspected by the Office of the Superintendent of FinancialInstitutions.

The National Tier:Credit Union Central of Canada

The third tier of the credit union system is at the national level,consisting of Credit Union Central of Canada and a number offinancial co-operatives.

Credit Union Central of Canada (Canadian Central) is thenational trade association for credit unions in Canada. Theprovincial Centrals are the primary shareholder/members ofCanadian Central. Together, these shareholders appoint all 10 ofthe directors that sit on Canadian Central's board.

In today’s financial services marketplace – increasingly nationaland international in scope – credit unions need to work togetheracross local and provincial boundaries to achieve efficiencies andeconomies of scale, and to enhance service offerings to members.Canadian Central provides its owners and Canada’s credit unionswith a forum in which to work together and to build andimplement national capabilities and services.

Canadian Central’s role has three main facets.

1. Representation

Canadian Central represents credit union interests as amember of Interac Association, which oversees the Interac®network. In its role as Group Clearer with the CanadianPayments Association, Canadian Central is the voice for creditunions within this key industry association and oversees

17

speaking with a qualified Investment Representative. Membersaccess the services through their credit union's Internet portal.The Credential Direct division is a part of Credential SecuritiesInc.

Through Credential Financial Inc.’s knowledgeXchange®, bothConcentra Financial Services Association and the companies ofCredential Financial Inc. deliver a growing line of integrated wealthmanagement products and services to credit union advisors.

Financial Intermediation and Trust ServicesA longstanding member of the Canadian co-operative community,Concentra Financial provides financial intermediation and trustservices to credit unions from coast-to-coast. Concentra Financialhelps credit unions supply their members with a full line of qualityservices, competitively priced.

Concentra Financial assists credit unions by offering programs,products and expertise in the following areas:

• Mortgages and deposits - provide credit unions withalternatives for excess liquidity management, growth anddiversification along with access to market competitiveproducts, terms and rates. May include sourcing, funding oradministration of mortgage loans as well as offering andadministration of registered products.

• Corporate finance and consulting - innovative deposit andinvestment products facilitate credit union day-to-dayoperations and help manage risk and excess liquidity.Financial management consulting to individual credit unionsis also available.

• Commercial leasing - provided nationally through credit unionsto clients, professionals and private public sector enterprisesseeking equipment, technology and infrastructure financing.Lease financing is funded by the credit union system.

• Commercial banking - through partnerships with credit unions,comprehensive, commercial banking services are available togovernment, co-operative and corporate clients.

• Personal and corporate trust services - from estate planningand administration to enhancing employee benefit plans andsafeguarding corporate assets, credit unions can assist bothindividual and business members through services providedby Concentra Trust, a wholly owned subsidiary of ConcentraFinancial.

16

National Partners In Financial Co-operation

The following is a listof the key Canadianco-operatives andcredit union systemaffiliates that helplocal credit unionsmeet their members’needs.

Wealth Management ServicesCredential Financial Inc. is a national wealth management providerowned by the Canadian credit union system and operating inpartnership with this extensive and community focused network.Through its group of companies, Credential Financial Inc. offers agrowing line of integrated wealth management products andservices.

The Ethical Funds Company™ manages the family of 12 sociallyresponsible Ethical Funds®, as well as the Credential® SelectPortfolios – family of four strategic asset allocation “fund offunds”. The Ethical Funds Company™ manages approximately $1.8billion in assets under administration on behalf of 180,000unitholders.

Credential Asset Management Inc. distributes the Ethical Funds,Credential Portfolios and approximately 1,900 third-party fundsthrough credit unions across Canada. Through Credential AssetManagement Inc., credit union staff members are registered to sellmutual funds.

Credential Insurance Services Inc. provides credit unions with theability to sell segregated funds and is a subsidiary of CredentialAsset Management Inc.

Credential Securities Inc. is a full service investment dealer,providing credit union members with access to a wide array ofinvestment products. Credential Securities Inc. manages morethan $2.35 billion in assets under administration.

The Credential Direct® division gives credit union members directaccess to self-managed investing services via the Internet, or by

19

CUSOURCE™ Credit Union Knowledge Network and the CreditUnion Institute of Canada is the national education organizationfor the Canadian credit union system.

Confédération des caisses populaires et d'économie Desjardins duQuébec is responsible for the orientation, planning andcoordination of the Mouvement des caisses Desjardins. The creditunion system maintains an ongoing relationship with the caissepopulaire movement in Québec.

CU Electronic Transaction Services (CUETS®) is a key system partner,owned by two provincial Centrals. CUETS partners with creditunions and caisses populaires across Canada to provide advancedpayment solutions to members. CUETS offers MasterCard®productsand services, backed by the most widely recognized brand in theworld. THE CHOICE REWARDS® and Platinum Class MasterCard®loyalty programs give members the greatest flexibility inmerchandise and travel rewards selection. A complete merchantprogram is also provided through Unified Network PaymentSolutions™–a CUETS partnership with first Data Merchant Services.

18

Founded on partnership and continuing to thrive on co-operation,Concentra Financial is committed to working with Canada’s creditunions, centrals and strategic partners to help further the successof the credit union system and its members.

Insurance and Financial ServicesThe CUMIS Group Limited markets a diverse portfolio of insuranceand financial products and other services to Canadian credit unions,caisse populaires, other financial co-operatives and their members.Its principal companies are CUMIS Life Insurance Company, CUMISGeneral Insurance Company and Canadian Northern ShieldInsurance Company.

The CUMIS Group and The Co-operators jointly own CUMISServices Limited, which facilitates the acquisition of property andcasualty insurance agencies. In partnership with credit unions,CUMIS Services holds ownership interests in and providesmanagement services to several credit union agencies in BC. TheCUMIS Group also holds a 50% interest in Credential Financial Inc.

The Credit Union Insurance Services (CUIS®) program is sponsored bytwo major co-operative insurance organizations in Canada: theCUMIS Group and The Co-operators. The sole purpose of thisnational marketing program is to serve the Canadian co-operativefinancial system by providing insurance products and services. Theseinclude life, critical illness, credit, home and auto insurance, as wellas business solutions (offered through the Strategic SolutionsGroup), and retirement services.

The Co-operators®is a group of Canadian companies that focuses onhome, auto and life insurance, investment products, and propertymanagement and development services. The Co-operators Group isowned by 28 Canadian co-operatives and credit unions and is well-known for its philanthropy and community involvement. In 2005,The Co-operators was named to the Globe and Mail Report onBusiness magazine’s list of “50 Best Employers in Canada”.

Other Canadian Co-operative PartnersCanadian Cooperative Agricultural Financial Services (CCAFS),doing business as Agrifinance®, is owned by the Canadian creditunion system. It specializes in financing and leasing agriculturaland industrial equipment.

Canadian Co-operative Association is the national apexassociation of anglophone co-operatives. Its members representagricultural, financial, insurance, retail/wholesale, and servicesectors of the economy.

2120

SAVINGS

LOANS

ASSETS

Growing Our SuccessAs at fourth quarter 2004. Includes CreditUnion Central of Canada affiliated creditunions and caisses populaires only.

70

55

1515

2525

3535

4545

5555

1010

2020

3030

4040

5050

6060

00

$ B

ILL

ION

S

65

51.5

60.6

56.4

65.3

2000 2001 2002 2003 2004

70.5

55

1515

2525

3535

4545

5555

1010

2020

3030

4040

5050

6060

00

$ B

ILL

ION

S

65

44.6

52.948.5

58.2

2000 2001 2002

63.3

2003 2004

70

55

1515

2525

3535

4545

5555

1010

2020

3030

4040

5050

6060

00

$ B

ILL

ION

S

65

78.7

56.9

66.4

62.0

2000 2001 2002 2003 2004

72.175

80

Where To Find Us:By Phone, or on the Web

Credit Union Central of CanadaToronto, ON (416) 232-1262 1-800-649-0222 website: www.cucentral.caThis site provides links to provincial Centrals and co-operative partners, as well as a credit union branch and ATM locator.

Credit Union Central of British ColumbiaVancouver, BC (604) 734-2511 website: www.cucbc.com

Credit Union Central Alberta Limited Calgary, AB (403) 258-5900 website: www.albertacreditunions.com

Credit Union Central of SaskatchewanRegina, SK (306) 566-1200 websites: www.saskcu.com, www.cucs.com

Credit Union Central of ManitobaWinnipeg, MB (204) 985-4700 website: www.creditunion.mb.ca

Credit Union Central of OntarioMississauga, ON (905) 238-9400 website: www.ontariocreditunions.com

Credit Union Central of New BrunswickRiverview, NB (506) 857-8184 website: www.creditunion.nb.ca

Credit Union Central of Prince Edward IslandCharlottetown, PE (902) 566-3350 website: www.creditunions.pe.ca

Credit Union Central of Nova ScotiaHalifax, NS (902) 453-0680 website: www.ns-credit-unions.com

Credit Union Central of Newfoundland & LabradorGander, NL 1-800-663-2802facsimile: (709) 737-2937

L'Alliance des caisses populaires de l'Ontario limitée North Bay, ON (705) 474-5634 website: www.caissealliance.com

22

®HANDS & GLOBE design is a registered certification mark of the World Council of Credit Unions, used under license.

®INTERAC and design are registered Trademarks owned by Interac Inc., used under license.

®PLUS is a registered Trademark owned by Visa International, used under license.

®CIRRUS is a registered Trademark owned by Cirrus Systems Inc., used under license.

®ACCULINK and design are registered Trademarks owned by Credit Union Central of Canada, used under license.

®MEMBER CARD is a registered certification mark owned by Credit Union Central of Canada, used under license.

®AGRIFINANCE is a registered Trademark owned by Canadian Cooperative Agricultural Financial Services.

®MEMBERDIRECT is a registered Trademark owned by Credit Union Central of Canada, used under license.

®CUIS is a Trademark owned by Credit Union Central of Canada, used under license.

®MEMBERCARE is a registered Trademark owned by Credit Union Central of Canada, used under license.

®CUMIS is a registered Trademark owned by CUMIS Insurance Society Inc., used under license.

®VISA is a registered Trademark owned by VISA International, used under license.

®THE CO-OPERATORS is a registered Trademark owned by the Co-operators Group Ltd.

®Ethical Funds and ™The Ethical Funds Company are registered marks and Trademarks owned by EthicalFunds Inc. and are used under license.

®Credential and Credential Direct are registered marks owned by Credential Financial Inc. and are usedunder licence.

®KnowledgeXchange is a registered mark owned by Credential Asset Management Inc. and is used underlicence.

™CUSOURCE, ™CUIC are Trademarks owned by Credit Union Central of Canada, used under license.

™PROTECT YOUR PIN Design is a Trademark of Interac Inc., authorized user of the mark.

®CHOICE REWARDS is a registered Trademark of CU Electronic Transaction Services Inc. and is used underlicense.

®MASTERCARD and PLATINUM CLASS are registered Trademarks owned by MasterCard InternationalIncorporated and are used under license.

™UNPS is a Trademark of Unified Network Payment Solutions, a general partnership comprised andconsisting of partners First Data Acquisition Corp. and CUETS Acquiring Inc.

™ACCOUNTPLUS is a Trademark owned by Credit Union Central of Canada, used under license.

™CUDIRECT is a Trademark owned by Credit Union Central of Canada, used under license.

This booklet is provided to you courtesy of a credit union. It iswritten in concise everyday language – in response to the needexpressed by many credit union members for clear andunderstandable information about the credit union system.