the cumulative customer experience
DESCRIPTION
Join on a journey from the customer's viewpoint as we define the four dimensions of the cumulative customer experience. Learn how agencies and marketers can understand, elevate and enhance the customer's experience over time with the brand.TRANSCRIPT
©2013 Critical Mass, Inc. All Rights Reserved | 1
©2013 Critical Mass, Inc. All Rights Reserved | 2
©2013 Critical Mass, Inc. All Rights Reserved | 3
©2013 Critical Mass, Inc. All Rights Reserved | 4
©2013 Critical Mass, Inc. All Rights Reserved | 5
©2013 Critical Mass, Inc. All Rights Reserved | 6
©2013 Critical Mass, Inc. All Rights Reserved | 7
©2013 Critical Mass, Inc. All Rights Reserved | 8
©2013 Critical Mass, Inc. All Rights Reserved | 9
©2013 Critical Mass, Inc. All Rights Reserved |10
©2013 Critical Mass, Inc. All Rights Reserved |11
©2013 Critical Mass, Inc. All Rights Reserved |12
©2013 Critical Mass, Inc. All Rights Reserved |13
©2013 Critical Mass, Inc. All Rights Reserved |14
©2013 Critical Mass, Inc. All Rights Reserved |15
©2013 Critical Mass, Inc. All Rights Reserved |16
©2013 Critical Mass, Inc. All Rights Reserved |17
©2013 Critical Mass, Inc. All Rights Reserved |18
©2013 Critical Mass, Inc. All Rights Reserved |19