the day after - a post-deployment sharepoint survival guide

SharePointintersection

The Day AfterA Post-Deployment SharePoint Survival Guide

Eric Shupps

[email protected]

Sponsored by:

Visit us on the web at www.binarywave.com

Real-time application monitoring, event management, and operational health metrics for Microsoft SharePoint

Reduce troubleshooting time by up to 30%Increase efficiency and improve user satisfactionAvoid downtime and costly outagesMeet or exceed service level agreementsMaximize investment in current infrastructure

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About Me

CKS:DEV

The

SharePoint

Cowboy

Patterns

&

Practices

Eric Shupps

www.sharepointcowboy.com www.slideshare.net/eshupps facebook.com/sharepointcowboy @eshupps



Agenda

Planning

Adoption

Publication

Operations

Support

Education



Planning

Planning



Implementation

Day One

We have SharePoint!

Day Two

We have SharePoint!



It’s Never too Late for a Good Plan

Branding Apps

SearchTaxonomyNavigation

Social

SecurityContentFeatures



Planning Tools

Vision document

Design and planning sessions

Technical

Executive

Business

Support

Governance plan

Functional specifications

Physical and logical architecture

Information architecture

Development and customization strategy



Adoption

Adoption



Reasons for Failure

Vision, Goals and Objectives

Poor Communication

Barriers Without Benefits

Inadequate Education

Rules and Restrictions

Resistance to Change



Drivers for Success

Plan to Succeed

Create Excitement

Demonstrate Clear Value

Win Quickly and Often

Listen, Accept and Adapt

Solve Core Problems



Adoption Tools

Home page and file location defaults

Implementation of key applications

Contests, prizes and giveaways

Recognition

Newsletters

Posters

Executive engagement

Sandbox “playground”

VIP Groups

Departmental champions



Education

Education



Assume to Fail

Different doesn’t always mean better

More capabilities often results in a

longer learning curve

The current process may be poor but

it’s familiar

Just because you understand the

technology doesn’t mean users will

What you want may not be what the business

wants (or needs)



Training Options

Formal Informal

Contextual On Demand



Education Tools

Classroom Training

Computer-based Training

Video

Self-paced Tutorials

Task-based Tutorials

Step by step walkthroughs

Rich media (audio/video)

Wiki Pages

Workshops

Contests

Lunch and Learn sessions



Publication

Publication



Cultivate Contribution

GuidelinesRoles

&

Responsibilities

Ownership Empowerment



Publication Tools

Education

How To’s and Tutorials

Publishing Guidelines

Wiki

Acceptable Use Policy

Working Groups

Champions

Demonstrate -> Transition -> Support



Operations

Operations



Value

Mission Critical Service



Platform

Operational Stability

Incidents Performance

Event

VelocityAvailabilityUptime

Error

Rate

Disaster

Prevention

Disaster

Recovery

Data

Protection



Monitoring

Hardware

Network

Server Applications

Dependent Applications

Systems

Software

Operating System

Database

Services

Delivery

Response & Resolution Time/Rate

User Satisfaction



Provisioning

Service Applications

Web Applications

Site Collections

Sites

Archiving

Permissions



Security

Authorized Access

Unauthorized Access

Auditing

Response Plan

Breach Detection



Delivery

Features

Components

Enhancements

Applications

Utilities

Customizations



Maintenance

Infrastructure

Platform

Applications

3rd Party

Service Packs

Updates

Version to Version Upgrades

OS and Hardware

Request Review and Approval

Change Management

Impact Assessment and Scheduling

Fallback/Rollback Procedures



Operations Tools

Business continuity plan

Disaster recovery infrastructure, procedures and frequent drills

Backup/Recovery scripts and/or 3rd

party products

Comprehensive monitoring tools

Log analysis and intelligence tools

Security risk assessments and regular/automated auditing

Provisioning policies & automation

Maintenance plan

Change management procedures



Support

Support



Service Operations

Event Management

Incident Management

Request Fulfillment

Access Management

Problem Management

IT Operations Control

Facilities Management



Did you know?

The average SharePoint farm generates

more than 5,000 critical events each day



Event Management

Monitoring

Investigation

AssignmentEscalation

Review



Event Velocity



Event Categories



Incident Management

Ticketing Triage Routing Tracking Resolution Reporting



Support Tools

Service delivery plan

Well-defined policies & procedures

Incident management system

Event management system

Post-mortem reviews

Internal performance measurement

User satisfaction surveys

User feedback mechanism

User engagement opportunities



Review

Planning

Adoption

Content

Operations

Support

Education

Sponsored by:

Visit us on the web at www.binarywave.com

Real-time application monitoring, event management, and operational health metrics for Microsoft SharePoint

Reduce troubleshooting time by up to 30%Increase efficiency and improve user satisfactionAvoid downtime and costly outagesMeet or exceed service level agreementsMaximize investment in current infrastructure

Questions?

Thank you!

Don’t forget to enter your evaluation of this session using EventBoard!

the day after - a post-deployment sharepoint survival guide

Technology

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sessions16 devintersection

restrictions10 devintersection

needs14 devintersection

adapt11 devintersection

microsoft sharepoint

publication tools education

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