the delta change making a difference. mega myths rules, regulations, hierarchical systems outmoded...
TRANSCRIPT
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THE DELTA CHANGE
MAKING A DIFFERENCE
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MEGA MYTHS
Rules, Regulations, Hierarchical Systems Outmoded
Insufficient Finances
Insufficient and or Unskilled Manpower
Political/Administrative Interference
Insufficient Delegation of Powers
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REALITIES?
• Protecting the Turf- Compartmentalization
Feathering the Nest
• Knowledge is Power- Trading
• Organizational Culture- Politics and Wars
• Centralization of Powers- Delegation of
Responsibilities
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REALITIES?
• Core Functions Vs. Non-Core
• Missing Wood For Trees: Symptom Vs Disease
• Learning Vs. Unlearning
• Masters Vs. Slaves
• Whither Rule of Law?
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Population : 2.3 mln. (1995 projected)
Area : 113 sq. kms.
Density / Sq.km. : 20,353 persons
Percentage of Slum dwellers : 40.39%
Municipality setup in : 1852
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Pop. covered by sanitation : 63%
Pop. Covered by protected water : 60%
Pop. Covered by sewerage : 30%
Morbidity rate : 18%
Employees : 15,000
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Industries : Synthetic textiles, yarn manufacturing, diamond cutting and polishingand manufacture of gold andsilver brocade
IndustrialOutput : Rs. 90,000 mln.
Tax collections: Rs. 21,000 mln. (Federal,State & Municipal)
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Service Delivery:
Roads, water supply, sewerage, storm rains, lighting, schools, public health and sanitation, social welfare services, hospitals, community services, parks & gardens, conference centres, fire services, Zoo etc.
Annual Budget : Rs. 4000 mln.
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Decompartmentalization
Accountability = Responsibility + Commensurate Authority
Devolution: Administrative & Financial Powers
Creations of Six Zones as cohesive units for prompt service delivery under Commissioners
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AC to DC: AC rooms to Daily Chores
Regulatory Functions - top down Developmental Functions - bottom up
Administrative Charges: Check Free-Riders and inculcate “polluter pays concept”
Flexible work methods: Suit citizens’ convenience
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Citizens Charter: Computerised complaint redressal system for time bound quality services
Enforcing Discipline: Top Down
Micro Planning: Rationalize Men, Materials, Machines & Money
Awards for Meritorious Employees: Bottom Up
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Plugging loopholes in property taxation
• 25% area to be assessed each year
• Fixation of accountability
• Cross verification & social auditing
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Plugging loopholes in Octroi collections
• Closed loop wireless communications
• Flying squads
• Vigilance checks & social auditing
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Computerization of all accounting systems
Profit centre approach to bring in efficiencies in service delivery Switchover from Govtal. accounting systems to commercial accounting
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Results achieved without any hike in tax, cess and charges structure
• Out of arrears totalling Rs.1020 mln. in property taxes 97% recoveries achieved
• Un-assessed properties yielding annually Rs. 300 mln. of taxes brought under net
• Under assessed properties yielding annually Rs.180 mln. of taxes brought under net
• Octroi collections jumped up by 19%
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Unit Rate system for roads, water supply sewerage, lighting, maintenance
Breaking the cartel of contractors
Six Month Six Page rule
Quality checks on construction through Third Party Quality Assurance
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Results
• Plan expenditure increased by 600%
• 825 classrooms constructed in the slums in 18 months
• 95% of pop. covered by protected drinking water
• New water treatment plants commissioned increasing the capacity three-fold
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Results
• New sewerage treatment plants commissioned increasing the capacity six-fold
• 92 kms. of main roads widened
• 82% of Slums upgraded
• 300 kms. of new roads laid
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Results :
• Street lighting goes upto 98.2%
• 96.5% population covered by sanitation services
• 98% garbage cleared daily
• Private Public Partnerships
• Surat First Crusade launched
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Declared second cleanest city in the country by INTACH
75% reduction in morbidity rates (IMA)
Awarded “Best Practices Award” by UNCHS (Habitat)
Citizens owning the city and increased social auditing of the Municipal Corporation
Increased self-esteem, team spirit in the employees
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CONCLUSIONS• Delta Change is Possible• Capacity Building from within Yields Manifold
Benefits• Delta Successes Catalyze more Successes• Experimentation and Adaptation Needed• Mistakes help in Faster Assimilation of Learning• Speed of Information Flow is a Function of Success• Empowerment of Employees brings out Attitudinal
Changes that support Change Management
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We don’t see things as they arewe see them as we are
Anais Nin
No matter how bleak the situationThere are always two alternatives
Polish Proverb
PERSPECTIVE
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Thanks for your
kind attention