the digital cfo in consumer goods
DESCRIPTION
Accenture’s 2014 High Performance Finance Research shows that CFOs are concentrating on cost-effectively serving a worldwide consumer base while reducing operational spend. For more information view us on www.accenture.com/ConsumerGoodsTRANSCRIPT
2014 High Performance Finance Research
The new focus for
the digital CFO
Consumer
Goods and Services
Results
Copyright © 2014 Accenture All rights reserved. 2
High Performance Finance Research 2014
Accenture has a legacy of finance research, covering five phases:
Accenture’s ongoing research into the role of finance and enterprise
performance mastery in an organization’s journey to High Performance
High Performance
Business Research
Phase I (2003)
High Performance
Finance Research
Phase II (2004/06)
High Performance
Finance Research
Phase III (2007/08)
High Performance
Finance Research
Phase IV (2010/11)
High Performance
Finance Research
Phase V (2013/14)
• In 2003, Accenture launched a research study to empirically determine the key
ingredients of a high-performance business
• Thus far, over 6,000 companies have been studied, including more than 500 that meet
our criteria as high performers
I
• Investigated the role of finance in overall high performance
• Over 150 CFO interviews globally and 170+ companies benchmarked
• Ongoing study of the relationship between the finance function and high performance.
• Conducted 14 group interviews with 100 finance executives from Global 500
companies
• Explored the most pressing global challenges for finance executives
• How they addressed these challenges.
• The strategies and practices leading organizations employed to contribute to high
performance in finance and the enterprise at large
• Explored the environment that impacts Finance and creates a gap between laggards
and high performance finance organizations
• Priorities of HPF organizations may be aligned to Customers of Finance, while laggards
may focus on transactional activities and are disconnected from customer priorities
• Investigated the impact of globalization and technology on the CFO agenda, and how
finance organizations establish the foundation for the digital enterprise by simplifying
processes and enabling analytics to drive economic outcomes
• Main focus lies on the themes the Digital Enterprise and CFO Led Transformation
II
III
IV
V
Copyright © 2014 Accenture All rights reserved. 3
High Performance Finance Research 2014
Relevance of this research
Almost 40% of respondents represent companies with revenues in excess
of US$10bn
The findings in this research are based on interim findings from 617 Global respondents versus
56 Consumer Goods and Services respondents
Respondents were evenly spread across all major geographic regions
62% of respondents were CFOs and the remainder were other senior
finance executives
Copyright © 2014 Accenture All rights reserved. 4
High Performance Finance Research 2014
Key findings | Global
Managing volatility
Navigating complexity
The CFO as architect of business value
• Finance functions have made significant progress in addressing powerful external forces that affect performance
• Compared with our 2011 study, a lower proportion of CFOs say that regulation, permanent volatility, big data and
analytics, and talent, are having a high impact on the performance of their finance function
• CFOs are more satisfied with the performance of their teams than at any time since 2008
• Many of the key challenges facing finance relate to complexity, including complex legacy systems, addressing
multiple stakeholders needs, supporting complex operating models, and mitigating new and complex risks
• CFOs are structuring finance so that it has the flexibility to respond to complexity. They are implementing new
operating models and technologies—a common theme is standardization
• Companies are reducing their focus on cost control, and placing greater emphasis on growth activities
• 23% expect that their CFO will drive a broad enterprise transformation agenda in two years’ time
The rise of digital on the CFO agenda
• Many organizations are planning to invest heavily in digital technologies
• Most organizations are at a relatively early stage of harnessing big data
• CFOs are not just involved in digital technology investment decisions; some are getting in the driver’s seat
High-performance businesses have more influential CFOs
• They are more likely to report high levels of satisfaction with their finance function
• They tend to have CFOs who have seen their strategic influence grow in recent years
• They are more likely to have carried out operating model rationalization
• They tend to have finance leaders that are more engaged in assessing technology investments
Copyright © 2014 Accenture All rights reserved. 5
High Performance Finance Research 2014
Key findings | Consumer Goods and Services (CG&S)
Key challenges facing the CG&S CFO
Key priorities
Key digital investments
• Navigating permanent volatility, and also dealing with changes in the regulatory environment
• Ensuring that the finance function is effective and flexible in delivering what the business needs
• Dealing with legacy systems and managing new and complex risks
• Finding the resources to execute transformation plans and overcoming resistance to change
• Adoption of big data/analytics to accelerate insights and drive integration of business services
• Providing insightful analytics to all enterprise functions
• Ongoing functional cost reduction, operating model rationalization, and supply chain optimization
• Partnering with the CEO to drive transformational change
• Big data and analytics will experience particularly strong increases in investment, as will cloud computing
• Social media will continue to play a key role in accessing new consumers and establishing a competitive advantage
• The CFO is heavily involved in assessing technology investments, especially in redefining the cost model of the
business and monitoring the return on these investments, once new technologies are deployed
Copyright © 2014 Accenture All rights reserved. 6
High Performance Finance Research 2014
Global findings indicate that regulation and permanent volatility are having
the biggest impact on the finance function
21%
29%
34%
38%
39%
53%
55%
54%
55%
56%
26%
16%
12%
6%
6%
Talent - Major changes in demographics,needs, and skills of the finance workforce
Digital Technology – Existing and emerging technologies such as mobility, social media, cloud, SaaS (Software as a
Service) applied to create a digital …
Big Data and Analytics - Increasing amountand sources of data volumes; and lack of
synergy across systems and platforms
Permanent Volatility - Globalization,uncertainty, pricing pressures and volatility
Regulation - Shifting legislative, regulatoryand compliance regimes
High impact Moderate impact No impact or low impact
How would you rate the effect of the following environmental developments
on your finance function’s performance?
Global findings
• Regulation and permanent forces
such as globalization and pricing
pressures seem to have the
highest effect on the performance
of the finance function on a global
level
• Regulation shifts are seen as of
much greater impact in the global
sample than the CG&S one
• The majority of the surveyed
companies rate the environmental
developments as having a
moderate or high impact,
something which seems to
underline the need for an agile
and flexible Finance function
Digital Enterprise
Copyright © 2014 Accenture All rights reserved. 7
High Performance Finance Research 2014
Permanent volatility is also a concern for CG&S respondents, as are
regulation and big data and analytics
How would you rate the effect of the following environmental developments
on your finance function’s performance?
CG&S findings
• Permanent volatility is the most
significant environmental factor
for the finance function of CG&S
companies, though its perceived
impact is lower than in the global
sample
• Regulation and big data and
analytics are considered by
CG&S executives to have an
equally high impact
• Overall, the global sample of
respondents considers the impact
of environmental developments to
be greater than that of CG&S
respondents
Digital Enterprise
34%
30%
30%
29%
18%
59%
63%
52%
55%
46%
7%
18%
16%
36%
Permanent Volatility - Globalization, uncertainty,pricing pressures and volatility
Regulation - Shifting legislative, regulatory andcompliance regimes
Big Data and Analytics - Increasing amount andsources of data volumes; and lack of synergy
across systems and platforms
Digital Technology – Existing and emerging technologies such as mobility, social media, cloud, SaaS (Software as a Service) applied to create a
digital business
Talent - Major changes in demographics, needs,and skills of the finance workforce
High impact Moderate impact No impact or low impact
7%
Copyright © 2014 Accenture All rights reserved. 8
High Performance Finance Research 2014
Globally, effectiveness of the finance function for business is considered
very important
How important are the following dimensions to the overall performance of
your finance function?
CFO-led transformation
66%
58%
51%
51%
50%
48%
43%
29%
28%
27%
18%
17%
30%
37%
44%
42%
44%
49%
48%
63%
65%
61%
59%
71%
3%
4%
5%
6%
5%
3%
8%
8%
6%
11%
20%
11%
1%
1%
1%
1%
1%
1%
1%
3%
1%
Effectiveness of the finance function for the business (delivering what thebusiness needs)
Finance workforce effectiveness (productivity of the finance professional)
Contributing to financial performance of the enterprise
Flexibility of the finance function (ability to rapidly change in response tochanging market conditions)
Managing financial and non-financial risks
Efficiency of the finance function for the business (cost to serve)
Driving positive enterprise-wide change (leading programs beyond the financefunction)
Contributing to the strategic direction of the enterprise
Addressing regulatory/compliance issues
Preparing for growth
Addressing sustainability issues (e.g. tracking carbon footprint)
Capitalising on M&A opportunities – as acquirer or potential target
Very important Important Unimportant Not important at all
Copyright © 2014 Accenture All rights reserved. 9
High Performance Finance Research 2014
How important are the following dimensions to the overall performance of
your finance function?
CFO-led transformation
68%
57%
54%
50%
45%
45%
38%
36%
27%
23%
16%
13%
30%
38%
45%
41%
50%
50%
54%
54%
66%
64%
54%
68%
4%
7%
4%
4%
9%
5%
11%
29%
Effectiveness of the finance function for the business (delivering what thebusiness needs)
Flexibility of the finance function (ability to rapidly change in response tochanging market conditions)
Finance workforce effectiveness (productivity of the finance professional)
Managing financial and non-financial risks
Contributing to financial performance of the enterprise
Efficiency of the finance function for the business (cost to serve)
Driving positive enterprise-wide change (leading programs beyond the financefunction)
Preparing for growth
Addressing regulatory/compliance issues
Contributing to the strategic direction of the enterprise
Addressing sustainability issues (e.g. tracking carbon footprint)
Capitalizing on M&A opportunities – as acquirer or potential target
Very important Important Unimportant Not important at all
7%
CG&S respondents also rate effectiveness, as well as flexibility and
productivity, as very important for the finance function
2%
1%
18%
Copyright © 2014 Accenture All rights reserved. 10
High Performance Finance Research 2014
Satisfaction with overall performance of their finance function is quite high
How satisfied are you with the overall performance of your finance function
across the following dimensions?
CFO-led transformation
42%
38%
35%
35%
33%
28%
22%
19%
15%
15%
14%
7%
45%
46%
48%
48%
46%
55%
67%
66%
67%
59%
67%
69%
9%
14%
12%
13%
15%
13%
9%
11%
15%
21%
16%
19%
4%
2%
4%
4%
5%
4%
2%
3%
3%
5%
3%
4%
1%
1%
1%
1%
Effectiveness of the finance function for the business (delivering what thebusiness needs)
Finance workforce effectiveness (productivity of the finance professional)
Flexibility of the finance function (ability to rapidly change in response tochanging market conditions)
Managing financial and non-financial risks
Driving positive enterprise-wide change (leading programs beyond the financefunction)
Contributing to financial performance of the enterprise
Efficiency of the finance function for the business (cost to serve)
Contributing to the strategic direction of the enterprise
Addressing regulatory/compliance issues
Addressing sustainability issues (e.g. tracking carbon footprint)
Preparing for growth
Capitalizing on M&A opportunities – as acquirer or potential target
Very satisfied Satisfied Neither satisfied nor dissatisfied Dissatisfied Very dissatisfied
Copyright © 2014 Accenture All rights reserved. 11
High Performance Finance Research 2014
CG&S respondents appear less satisfied than their global counterparts
How satisfied are you with the overall performance of your finance function
across the following dimensions?
CFO-led transformation
39%
39%
36%
34%
25%
25%
21%
16%
16%
14%
9%
5%
46%
34%
48%
43%
59%
57%
63%
64%
63%
64%
66%
63%
18%
11%
14%
13%
16%
9%
18%
16%
18%
21%
29%
5%
9%
5%
9%
4%
7%
4%
2%
4%
4%
Effectiveness of the finance function for the business (delivering what thebusiness needs)
Driving positive enterprise-wide change (leading programs beyond the financefunction)
Flexibility of the finance function (ability to rapidly change in response tochanging market conditions)
Finance workforce effectiveness (productivity of the finance professional)
Managing financial and non-financial risks
Contributing to financial performance of the enterprise
Efficiency of the finance function for the business (cost to serve)
Addressing regulatory/compliance issues
Preparing for growth
Contributing to the strategic direction of the enterprise
Addressing sustainability issues (e.g. tracking carbon footprint)
Capitalizing on M&A opportunities – as acquirer or potential target
Very satisfied Satisfied Neither satisfied nor dissatisfied Dissatisfied Very dissatisfied
Copyright © 2014 Accenture All rights reserved. 12
High Performance Finance Research 2014
CG&S respondents face similar challenges as compared to their global counterparts,
and they find legacy systems and managing complex risks most daunting
Which of the following are your greatest challenges as a senior finance
executive?
Digital Enterprise 55%
50%
48%
46%
28%
26%
25%
22%
22%
20%
18%
15%
13%
61%
48%
48%
50%
21%
16%
16%
29%
29%
21%
18%
14%
11%
Global
CG&S
Complex legacy systems and environment
The need to optimize the capital structure of the enterprise
Managing the complex needs of all stakeholders (board of directors, investors, etc.)
Managing new and complex financial, business and operational risks
The need to support complex enterprise operating models, making process
standardization difficult across finance
Adapting the service model to align with business strategies and improve
performance
Lack of integration between corporate vision, strategy, operating plans and
reporting processes
Not enough time to focus on value-oriented finance capabilities due to high level of
manual work, attention on controls or regulatory requirements
Finding and retaining a skilled finance workforce
Converting increased volumes of data into business insight to meet the speed
required for decision making
Inadequate access to appropriate enterprise-wide performance management
information
Lack of value-oriented culture and finance acumen throughout the enterprise
Insufficient funding to enhance the finance function’s capabilities
Copyright © 2014 Accenture All rights reserved. 13
High Performance Finance Research 2014
28%
16%
36%
39%
36%
45%
Today
2 Years
Primarily on cost control
Primarily on investment in growth-oriented activities (e.g. innovation, market expansion, etc.)
About evenly split between cost control and growth
22%
11%
24%
28%
55%
61%
Today
2 Years
The focus of CG&S respondents is more balanced between growth investments and
cost controls, and that balance is expected to become more prevalent in the future
Which ONE of the following best characterizes your company’s/organization’s
overall focus today and which do you expect to characterize your focus in two
years’ time?
CFO-led transformation
Global findings
CG&S findings
Copyright © 2014 Accenture All rights reserved. 14
High Performance Finance Research 2014
CG&S CFOs are measured on similar parameters as compared to their global peers,
with other profitability metrics significantly trumping the importance of EBITDA
Which of the following are used to measure the performance of your CFO?
CFO-led transformation 58%
50%
45%
44%
39%
34%
32%
30%
28%
28%
24%
13%
10%
64%
38%
45%
34%
36%
43%
39%
29%
34%
36%
23%
11%
5%
Profitability
EBITDA
Return on Capital (ROC) / Return on Invested Capital (ROIC)
Cost/Cost Ratios
Total Shareholder Return (TSR)
EPS/Net Income
Cash Flow
Operating Income Margin
Cost of Finance as a % of Revenue
Revenue Growth
Return on Equity (ROE)
Other finance function measures (e.g. days to close)
Non-financial measures (e.g. attrition)
Global
CG&S
Copyright © 2014 Accenture All rights reserved. 15
High Performance Finance Research 2014
Like their global counterparts, CG&S CFOs are likely to partner mainly with
the CEO, COO and CSO to drive transformational change
Which of the following C-level executives does the CFO partner with to drive
transformational change?
CFO-led transformation 81%
46%
39%
25%
24%
24%
21%
21%
83%
40%
40%
23%
21%
9%
32%
34%
Chief Executive Officer
Chief Operating Officer
Chief Strategy Officer
Chief Information Officer
Chief Procurement Officer
Chief Risk Officer
Chief Marketing Officer
Chief Human Resources Officer
Global
CG&S
Copyright © 2014 Accenture All rights reserved. 16
High Performance Finance Research 2014
Globally CFOs have seen their influence increase in areas like enterprise functions,
regulation, strategic decision making etc., but reduce in areas like leveraging digital
technologies, transaction processing etc.
Over the past two years, to what degree has the CFO’s influence across the
following enterprise activities changed?
CFO-led transformation
21%
21%
20%
17%
16%
12%
12%
11%
11%
10%
10%
10%
40%
40%
40%
43%
45%
61%
40%
33%
30%
35%
32%
26%
32%
36%
37%
37%
37%
25%
47%
53%
54%
43%
55%
55%
6%
2%
3%
3%
2%
2%
1%
2%
4%
12%
2%
7%
1%
1%
1%
1%
1%
2%
Partnering effectively with other enterprise functions
Proactively responding to regulatory changes
Providing insightful analytics to the company/enterprise
Executing business transformation initiatives
Building the business case for transformation
Challenging and supporting strategic decision-making
Influencing the strategic planning process
Transforming the business model
Executing transaction processing activities
Identifying growth opportunities
Transforming the operating model
Leveraging digital technologies (e.g. Cloud, analytics, mobile)
Significant increase Increase No change Decrease Significant decrease
Copyright © 2014 Accenture All rights reserved. 17
High Performance Finance Research 2014
CG&S CFOs have similarly seen an increase in their influence across the
spectrum of enterprise activities
Over the past two years, to what degree has the CFO’s influence across the
following enterprise activities changed?
CFO-led transformation 19%
15%
15%
13%
13%
11%
11%
11%
11%
11%
9%
9%
42%
43%
40%
47%
30%
62%
40%
34%
32%
32%
55%
47%
34%
42%
45%
30%
53%
26%
49%
51%
43%
38%
30%
42%
6%
9%
4%
4%
11%
19%
6%
2%
2%
Providing insightful analytics to the company/enterprise
Executing business transformation initiatives
Building the business case for transformation
Partnering effectively with other enterprise functions
Transforming the business model
Challenging and supporting strategic decision-making
Transforming the operating model
Executing transaction processing activities
Leveraging digital technologies (e.g. Cloud, analytics, mobile)
Identifying growth opportunities
Proactively responding to regulatory changes
Influencing the strategic planning process
Significant increase Increase No change Decrease Significant decrease
Copyright © 2014 Accenture All rights reserved. 18
High Performance Finance Research 2014
Both global and CG&S organizations have initiated or completed activities such as functional
cost reduction and operating model rationalization in the past two years, whereas CG&S
organizations have focused relatively more on areas such as supply chain and new markets
Which of the following has your organization initiated or completed in the
past two years?
CFO-led transformation 75%
66%
53%
43%
42%
35%
35%
31%
25%
23%
22%
19%
77%
70%
45%
52%
48%
34%
64%
29%
27%
38%
29%
18%
Functional cost reduction
Operating model rationalization
Business portfolio rationalization
New market entry
Product/service rationalization
Mergers and acquisitions
Supply chain optimization
Workforce rationalization
Shared services creation/expansion
Sustainability or Green initiatives
Shift to digital technology and businesses
Outsourcing
Global
CG&S
Copyright © 2014 Accenture All rights reserved. 19
High Performance Finance Research 2014
Like their global counterparts, CG&S CFOs are deeply involved in visioning
functional cost reduction and operating model rationalization; their involvement is
higher in areas such as product/service rationalization and new market entry
For which of the following has the CFO been involved in vision?
CFO-led transformation 72%
54%
35%
33%
32%
22%
21%
19%
18%
18%
13%
10%
72%
53%
38%
40%
26%
26%
30%
26%
26%
19%
9%
8%
Functional cost reduction
Operating model rationalization
Business portfolio rationalization
New market entry
Mergers and acquisitions
Global sustainability
Product/service rationalization
Shared services creation/expansion
Supply chain optimization
Workforce rationalization
Outsourcing
Digital revolution
Global
CG&S
Copyright © 2014 Accenture All rights reserved. 20
High Performance Finance Research 2014
The involvement of CG&S CFOs in design is even greater in areas such as
functional cost reduction and new market entry
For which of the following has the CFO been involved in design?
CFO-led transformation 69%
45%
29%
28%
24%
20%
16%
16%
15%
14%
11%
9%
72%
40%
26%
34%
24%
22%
14%
14%
14%
14%
6%
4%
Functional cost reduction
Operating model rationalization
Mergers and acquisitions
New market entry
Business portfolio rationalization
Global sustainability
Workforce rationalization
Product/service rationalization
Shared services creation/expansion
Supply chain optimization
Outsourcing
Digital revolution
Global
CG&S
Copyright © 2014 Accenture All rights reserved. 21
High Performance Finance Research 2014
… which is also the case with implementation
For which of the following has the CFO been involved in implementation?
CFO-led transformation 72%
42%
28%
27%
21%
20%
17%
17%
13%
12%
12%
9%
76%
44%
18%
32%
22%
22%
12%
20%
20%
14%
10%
4%
Functional cost reduction
Operating model rationalization
Mergers and acquisitions
New market entry
Global sustainability
Business portfolio rationalization
Workforce rationalization
Shared services creation/expansion
Supply chain optimization
Product/service rationalization
Outsourcing
Digital revolution
Global
CG&S
Copyright © 2014 Accenture All rights reserved. 22
High Performance Finance Research 2014
Global CFOs consider building a business case and measuring the benefits
of transformation as most challenging
Which of the following aspects of business transformation does your organization
find most challenging? (Enter consecutive answers in the range 1 to 3)
CFO-led transformation
50%
42%
34%
32%
31%
30%
28%
24%
19%
26%
27%
39%
36%
33%
36%
36%
40%
30%
24%
31%
27%
32%
36%
34%
36%
36%
51%
Building the business case for transformation
Measuring the business benefits of transformation
Finding the resources to execute the transformation plan
Achieving profitability without increasing revenues
Identifying the right expertise to execute the transformation plan
Reaching consensus among key stakeholders
Managing the change process
Overcoming resistance to change
Explaining the benefits of the change to key external stakeholders
1 2 3
Copyright © 2014 Accenture All rights reserved. 23
High Performance Finance Research 2014
CG&S CFOs consider finding the resources to execute transformation
plans and overcoming resistance to change as most challenging
Which of the following aspects of business transformation does your organization
find most challenging? (Enter consecutive answers in the range 1 to 3)
CFO-led transformation
45%
45%
41%
33%
33%
28%
23%
19%
13%
41%
27%
29%
42%
37%
32%
31%
25%
38%
14%
27%
29%
25%
30%
40%
46%
56%
50%
Finding the resources to execute the transformation plan
Overcoming resistance to change
Measuring the business benefits of transformation
Building the business case for transformation
Managing the change process
Reaching consensus among key stakeholders
Identifying the right expertise to execute the transformation plan
Achieving profitability without increasing revenues
Explaining the benefits of the change to key external stakeholders
1 2 3
Copyright © 2014 Accenture All rights reserved. 24
High Performance Finance Research 2014
Compared to their global counterparts, CG&S organizations are similarly inclined to
use digital technologies such as big data and analytics and cloud computing
Organizations use digital technologies to …
Digital Enterprise
65%
53%
23%
17%
14%
53%
51%
20%
14%
18%
Big Data and/or Analytics
Cloud Computing and/orSoftwareas a Service
(SaaS)
Mobile
Social Media
N/A, not using digitaltechnologies Global
CG&S
…deliver tangible business results for stakeholders
72%
57%
19%
13%
9%
63%
54%
10%
12%
10%
Big Data and/orAnalytics
Cloud Computingand/or Softwareas a
Service (SaaS)
Mobile
Social Media
N/A, not using digitaltechnologies
… accelerate insights for better decision-making
Copyright © 2014 Accenture All rights reserved. 25
High Performance Finance Research 2014
CG&S organizations are ahead of their global counterparts in using digital
technologies, especially social media, to access new consumers and establish a
competitive advantage
Organizations use digital technologies to …
Digital Enterprise
… create access to new consumers … establish a competitive advantage
62%
59.6%
58.0%
53%
18%
78%
58.8%
55%
39%
10%
Social Media
Mobile
Big Data and/or Analytics
Cloud Computing and/orSoftwareas a Service (SaaS)
N/A, not using digitaltechnologies
Global
CG&S
67%
63%
56%
51%
28%
71%
67%
54%
63%
13%
Cloud Computing and/orSoftwareas a Service (SaaS)
Big Data and/or Analytics
Mobile
Social Media
N/A, not using digitaltechnologies
Copyright © 2014 Accenture All rights reserved. 26
High Performance Finance Research 2014
CG&S organizations, as well as Global ones, rely heavily on cloud computing and big
data/analytics to achieve integration of business services
Which digital technologies are being used by your organization to achieve
integration of business services across the enterprise (e.g. finance, HR)?
Digital Enterprise
69%
66%
17%
11%
18%
67%
58%
134%
25%
134%
Cloud Computing and/or Softwareas a Service(SaaS)
Big Data and/or Analytics
Mobile
Social Media
N/A, not using digital technologies
Global
CG&S
Copyright © 2014 Accenture All rights reserved. 27
High Performance Finance Research 2014
CFOs are considered quite important in driving a diverse set of outcomes
for their organizations
How important is having the CFO drive these outcomes for your
organization?
Digital Enterprise
49%
46%
43%
39%
32%
32%
29%
29%
26%
21%
17%
39%
43%
43%
51%
36%
49%
53%
39%
59%
64%
61%
9%
9%
11%
9%
21%
15%
14%
22%
11%
14%
19%
2%
1%
2%
9%
3%
3%
8%
3%
1%
2%
1%
1%
1%
1%
2%
1%
1%
2%
1%
1%
Adapting swiftly to regulatory changes around the globe
Delivering tangible business results for stakeholders
Accelerating insights for better decision-making
Creating cost transparency
Developing new products, services and markets
Reacting 24/7 to shareholder and market trends
Establishing competitive advantage
Creating access to new customers (B2B or B2C)
Performing finance and accounting in the cloud
Lowering operating costs despite rising complexity
Integration of business services across the enterprise (e.g. finance, HR)
Very important Important Neither important nor unimportant Unimportant Very unimportant
Copyright © 2014 Accenture All rights reserved. 28
High Performance Finance Research 2014
CG&S CFOs are considered even more important in driving many of the
same outcomes
How important is having the CFO drive these outcomes for your
organization?
Digital Enterprise
52%
52%
46%
38%
32%
30%
27%
25%
25%
21%
21%
36%
34%
38%
41%
46%
41%
52%
29%
29%
57%
48%
11%
13%
14%
16%
16%
27%
13%
34%
32%
16%
27%
4%
4%
7%
11%
13%
4%
2%
2%
2%
2%
2%
2%
2%
2%
2%
2%
2%
2%
Creating cost transparency
Accelerating insights for better decision-making
Delivering tangible business results for stakeholders
Adapting swiftly to regulatory changes around the globe
Establishing competitive advantage
Lowering operating costs despite rising complexity
Reacting 24/7 to shareholder and market trends
Creating access to new customers (B2B or B2C)
Developing new products, services and markets
Performing finance and accounting in the cloud
Integration of business services across the enterprise (e.g. finance, HR)
Very important Important Neither important nor unimportant Unimportant Very unimportant
Copyright © 2014 Accenture All rights reserved. 29
High Performance Finance Research 2014
Globally, satisfaction levels with CFOs’ involvement in driving outcomes is
quite high
How satisfied are you that the CFO is sufficiently involved in driving these
outcomes for your organization?
Digital Enterprise
36%
36%
34%
26%
24%
24%
22%
18%
18%
13%
10%
48%
47%
47%
53%
55%
58%
54%
61%
59%
65%
67%
15%
13%
16%
17%
17%
14%
20%
18%
20%
17%
18%
1%
4%
2%
4%
3%
4%
4%
3%
3%
5%
5%
1%
1%
Adapting swiftly to regulatory changes around the globe
Delivering tangible business results for stakeholders
Accelerating insights for better decision-making
Reacting 24/7 to shareholder and market trends
Establishing competitive advantage
Creating cost transparency
Developing new products, services and markets
Performing finance and accounting in the cloud
Creating access to new customers (B2B or B2C)
Integration of business services across the enterprise (e.g. finance, HR)
Lowering operating costs despite rising complexity
Very satisfied Satisfied Neither satisfied nor dissatisfied Dissatisfied Very dissatisfied
Copyright © 2014 Accenture All rights reserved. 30
High Performance Finance Research 2014
There are similarly high levels of satisfaction among CG&S respondents
with the involvement of their CFOs in driving outcomes
How satisfied are you that the CFO is sufficiently involved in driving these
outcomes for your organization?
Digital Enterprise
38%
38%
30%
23%
20%
18%
16%
13%
11%
11%
7%
43%
39%
52%
54%
54%
52%
52%
59%
66%
52%
68%
20%
23%
13%
20%
21%
27%
30%
27%
23%
30%
21%
5%
4%
5%
4%
2%
2%
7%
4%
Accelerating insights for better decision-making
Adapting swiftly to regulatory changes around the globe
Delivering tangible business results for stakeholders
Creating cost transparency
Reacting 24/7 to shareholder and market trends
Establishing competitive advantage
Creating access to new customers (B2B or B2C)
Performing finance and accounting in the cloud
Lowering operating costs despite rising complexity
Developing new products, services and markets
Integration of business services across the enterprise (e.g. finance, HR)
Very satisfied Satisfied Neither satisfied nor dissatisfied Dissatisfied Very dissatisfied
Copyright © 2014 Accenture All rights reserved. 31
High Performance Finance Research 2014
18%
14%
10%
10%
20%
10%
16%
12%
41%
38%
47%
53%
20%
38%
25%
22% 2%
Cloud Computing andor Software as aService (SaaS)
Mobile
Social Media
Big Data and orAnalytics
Cloud and mobile technologies will attract the greatest spending increases,
both globally and among CG&S companies
Over the next two years, how will the level of investment (this includes all
personnel, technology, administration, and project costs) by the organization
change for the following technologies?
Digital Enterprise
11%
9%
7%
6%
28%
14%
21%
11%
48%
42%
55%
37%
14%
34%
15%
44%
1%
2%
1% 1%
Cloud Computingand or Software
as a Service(SaaS)
Mobile
Big Data and orAnalytics
Social Media
Greater than 50% increase Between 26% and 50% increase Up to 25% increase
No change Up to 25% decrease Between 26% and 50% decrease
Greater than 50% decrease
Global CG&S
Copyright © 2014 Accenture All rights reserved. 32
High Performance Finance Research 2014
Global and CG&S CFOs are similarly involved in assessing digital
technology investments
To what degree is the CFO involved in assessing digital technology
investments?
Digital Enterprise
27%
37%
19%
38%
59%
57%
40%
56%
14%
6%
41%
6%
Guiding, prioritizing andmanaging technologyinvestment decisions
Monitoring the return on theinvestment from approval to
post implementation
Identifying what technologiesshould be retired as new
technologies are deployed toensure full benefit realization
Redefining the cost model ofthe business as new
technologies areimplemented
Drives decisions and actions Provides input Not at all
Global CG&S
24%
35%
19%
37%
63%
58%
44%
58%
14%
8%
37%
6%
Guiding, prioritizing andmanaging technologyinvestment decisions
Monitoring the return on theinvestment from approval to
post implementation
Identifying what technologiesshould be retired as new
technologies are deployed toensure full benefit realization
Redefining the cost model ofthe business as new
technologies areimplemented
Copyright © 2014 Accenture All rights reserved. 33
High Performance Finance Research 2014
Global respondents are largely in agreement with these statements
Please indicate the extent to which you agree or disagree with the following
statements.
Digital Enterprise
40%
31%
31%
23%
17%
43%
49%
55%
58%
58%
11%
15%
8%
14%
19%
5%
4%
6%
4%
5%
1%
1%
The target setting process in our organization ensuresalignment of goals across the enterprise
We monitor the impact of volume, price and product mixchanges on the business
The capital planning process in our organization is fullyintegrated with the business planning and budgeting
processes
Business management has a high degree of confidence inthe outputs of the budget and forecasting process
The planning and budgeting process in our organization isbased on clearly visible internal and external drivers
Strongly agree Agree Neither agree nor disagree Disagree Strongly disagree
Copyright © 2014 Accenture All rights reserved. 34
High Performance Finance Research 2014
CG&S respondents express similarly strong levels of agreement
Please indicate the extent to which you agree or disagree with the following
statements.
Digital Enterprise
41%
38%
20%
20%
14%
36%
45%
66%
59%
64%
20%
11%
7%
20%
14%
4%
7%
5%
2%
7%
2%
We monitor the impact of volume, price and product mixchanges on the business
The target setting process in our organization ensuresalignment of goals across the enterprise
The capital planning process in our organization is fullyintegrated with the business planning and budgeting
processes
The planning and budgeting process in our organization isbased on clearly visible internal and external drivers
Business management has a high degree of confidence inthe outputs of the budget and forecasting process
Strongly agree Agree Neither agree nor disagree Disagree Strongly disagree