the digital edge of experience
DESCRIPTION
We all have one common fantasy, from the people around us and the devices we use.TRANSCRIPT
User experience is
all about the user
What about the
Experience?
Take a deep breath
Let’s go back
To the beginning
Symbiosis
Interaction between different
biological species
The fetus is
in full biological
symbiosis
NO Hunger
NO Thirst
NO Cold
NO Heat
It is our Garden of Eden
But it’s gone
Instead we’ve gotten something else
Psychologicalsymbiosis
A deep emotional relationship between parent and child
Avoidingpoints of friction
The key to good parenting:
And being at the right place at the
right time
The fog is clearing away…
Less points of friction
=Better experience
30 years later…
We all have onecommon fantasy
The symbiotic fantasy
We fantasize that others will be able to understand us completely
With no need to talk
at all
The human experience
Fantasy
The environment will predict our needs and satisfy them, completely.
The ideal – zero frictions, our lost paradise.
Reality
Our surroundings and especially our loved ones, can do this only very partially.
The only way we can come close to fulfilling this ideal – communication.
How deep is our emotional relationship to digital devices?
Accidently typed the wrong language
Just fell, and doesn’t even know it
Check it out, predicting the future isn’t that hard:
You will make the same mistakes you make today
AGAIN
Google now tries
to give you what you need,
before you ask for it
My daughter was born a month
ago, but we’re already out of
the hospital so I don’t really
need that information.
This is great, thanks!
Avoiding points of friction by
communicating
Context design
The prediction bar
Procrastinationis a huge friction
Avoiding it would be
Awesome
Our expectations from digital devices
Fantasy
Digital products will predict our needs and satisfy them fully.
The ideal – perfect artificial intelligence.
Reality
Our computers, tablets and smartphones are really trying, but there’s still a lot of room for improvement.
How can we improve?
Meeting user expectations
Avoiding points of friction
Considering context
True for digital products and humans as well!
!תודה