the digital handoff - smooth online transitions within a decentralized institution

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@PRETTYGOODREAD @DYNAMYK @HAMZAK THE DIGITAL HANDOFF

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The Digital Handoff - Smooth Online Transitions Within A Decentralized Institution By: Hamza Khan, Kareem Rahaman, Samantha Read Ryerson University

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Page 1: The Digital Handoff - Smooth Online Transitions Within A Decentralized Institution

@PRETTYGOODREAD  @DYNAMYK  @HAMZAK  

THE  DIGITAL  HANDOFF  

Page 2: The Digital Handoff - Smooth Online Transitions Within A Decentralized Institution

ABOUT  US  

Page 3: The Digital Handoff - Smooth Online Transitions Within A Decentralized Institution

THIS  IS  RYERSON  

Page 4: The Digital Handoff - Smooth Online Transitions Within A Decentralized Institution

HERE’S  THE  THING  

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Ryerson  

Student  Life    

Orienta2on  

Admissions  

Alumni  Rela2ons  

Academic  Programs  

A  FRAGMENTED  EXPERIENCE  

Page 6: The Digital Handoff - Smooth Online Transitions Within A Decentralized Institution

WHAT  WE  DID  

Page 7: The Digital Handoff - Smooth Online Transitions Within A Decentralized Institution

TRADITIONAL  MARKETING  

Page 8: The Digital Handoff - Smooth Online Transitions Within A Decentralized Institution

MOVE  TO  DIGITAL  

Page 9: The Digital Handoff - Smooth Online Transitions Within A Decentralized Institution

COMPLETE  INTEGRATION  

Page 10: The Digital Handoff - Smooth Online Transitions Within A Decentralized Institution

TEAM  DEVELOPMENT  

Page 11: The Digital Handoff - Smooth Online Transitions Within A Decentralized Institution

CAMPAIGNS  

Page 12: The Digital Handoff - Smooth Online Transitions Within A Decentralized Institution

WHAT  WORKED  

Page 13: The Digital Handoff - Smooth Online Transitions Within A Decentralized Institution

Video  

http://www.youtube.com/watch?v=dGIAiHlcP-c

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BONUS  SURPRISES  

Page 15: The Digital Handoff - Smooth Online Transitions Within A Decentralized Institution

SOME  FAILURES  

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UAR  SUMMARY  

•  CONTINUED  USE  OF  SOCIAL  MEDIA  AS  MEANS  TO  RECRUITMENT  

•  THANKS  TO  CAMPAIGNS,  SUCCESSFULLY  BUILT  FAN  BASE  AND  CREATED  SENSE  OF  COMMUNITY  

•  RECOGNIZED  NEED  TO  KEEP  THEM  ENGAGED  AS  THEY  MOVE  THROUGH  CYCLE  TO  BECOME  CURRENT  STUDENTS  

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RU  STUDENT  LIFE  

Page 18: The Digital Handoff - Smooth Online Transitions Within A Decentralized Institution

THE  BEGINNINGS  

Page 19: The Digital Handoff - Smooth Online Transitions Within A Decentralized Institution

HERE’S  THE  THING  

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WHOAH  “CONGRATS”  

“WELCOME”  

“SIGN  UP”  

“ATTEND”  

“JOIN  US”  

PARALYSIS  

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THE  PERFECT  DASHBOARD  

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WHAT  WE’VE  DONE  SO  FAR  

Tagged 10k tweets Tagged either: "Offer" when tweeted out they've received an offer, "Multiple" if they've been accepted to multiple schools including Ryerson and "Ryerson2017" if they've indicated they've accepted their offer of admission

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STEERING  COMMITTEE  

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STEERING  COMMITTEE  

ADMISSIONS  

STUDENT  LIFE  

ORIENTATION  

RYERSON  

ALUMNI  RELATIONS  

ACADEMIC  PROGRAMS  

IMPROVED  COLLABORATION  

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POLICIES  

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THE  DIGITAL  HANDOFF  TEAM  

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ADMISSIONS   ORIENTATION   STUDENT  LIFE  

A  SIMPLER  MODEL  

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RECRUITING  NEW  MEMBERS  

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INCOMING  

RYERSONU  ADMISSIONS  INFO  DESK  

PRESENT  

STUDENT  LIFE  INFO  DESK  ACADEMIC  PROGRAMS  

OUTGOING  

ALUMNI  RELATIONS  INFO  DESK  ACADEMIC  PROGRAMS  

ALUMNI  

ALUMNI  RELATIONS  RYERSONU  

PROPOSED  MODEL  

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MEASURE  EVERYTHING  

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THE  FIRST  FULL  CYCLE  

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@PRETTYGOODREAD  @DYNAMYK  @HAMZAK  

QUESTIONS?  THANKS!