the digital shift in financial services · engage your customers with compelling experiences across...
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The Digital Shift in Financial Services
Digital is driving massive demand for transformation in financial services
70%of IT budgetsare currently requiredto keep the lights on(Source: Celent)
£166Bpaid in bank finessince 2009(Source: Morgan Stanley)
Delivering innovative customer and employee
experiences withspeed and agility
will use a digital channelfor insurance interactions(Source: Bain & Company)
Traditional banking customersseek more personal or tailoredsolutions and are happyto consider alternativesto traditional banks.(Source: Gartner)
>15%Customers
>50%Generation Y
Likely to leave their� bank in the next� six months
Top reasons:Ease of use and service
(Source: Capgemini)
Managing the realities of risk, regulation, legacy systems, and cost pressures
31%believe their organisations
are adequately preparing for digital transformation
(Source: Deloitte’s Digital Global Study)
79%
£
The rapid pace of innovation, new competitors, and increasing regulation� is transforming the landscape
and financial institutions must keep up!
Provide thebest experience
across all channels
Reduce theburden of
legacy
Gain greater insight from data to gain a
competitive advantage
Differentiate through
personalised services and
offers
Operate in ahighly regulated
environment
Create rapid, market-leading
products
Engage adigitally astute,
social generation
Compete withagile and
innovative new market entrants
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Digital transformation is essential to sustaining a competitive advantage in financial services
Manage the realities� of risk, regulation, legacy systems,
and cost pressures
Deliver innovative customer and employee experiences
with speed and agility
Engage your customers
with compelling experiences across
all channels
Empower your employees
to drive customer intimacy and be digitally astute
Optimise your operations
for efficiency, compliance, and risk
management
Transformyour productsto unlock new
revenue opportunities and achieve growth
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Usedata as a competitive advantage
Attractnew customers with innovative experiences across touch points
Retaincustomers by consistently providing the last best experience
Understandclient sentiment and interaction history
ENGAGE YOUR CUSTOMERS�
with compelling experiences —consistently across all customer facing channels
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Optimiseproductivity, collaboration, and streamline compliance
Fosterinnovation, creativity, and workforce morale
Discovermarket insights in real time
Empowerindependent financial advisers and insurance agents
EMPOWER YOUR EMPLOYEES�
to drive customer intimacy and enable a digitally astute workforce
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Gainpowerful, real-time insights into risk exposure
Ensuresecurity, privacy, and regulatory compliance
Drivescale, agility, and improved economics
Mitigateinformation and technology risk by managing cybersecurity
OPTIMISE YOUR OPERATIONS�
to drive efficiency, manage risk, and meet financial regulatory requirements
Information provided by Microsoft
Createrapid, innovativesolutions
Embracean open API economy
HarnessIoT for competitive advantage
Managecomplexity and scalefor growth
TRANSFORM�YOUR PRODUCTS
with open and connected financial systems and processes
Information provided by Microsoft
Applicationinnovation
Data andintelligence
Openness and flexibility
Trust
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With the right knowledge, a dedicated leader, and – most importantly a well-defined, focused strategy, your
organisation can move to the Cloud with ease.
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Transform your organisation with the flexibility tobridge cloud, on-premises, and hybrid solutions.
Case Studies
“Technology underpins everything we do at VLS – it’s vital that our IT is reliable, so we can concentrate on serving our customers expertly.”
- Louise Ikonomides, Managing Director, VLS
Incumbent IT partner failed to meet needs of the business as it grew and its technology requirements evolvedVLS required a reliable IT partner able to minimise the risk of IT outages and disruptionTrustmarque act as complete IT department under a three year management contract. This included full migration to Office 365 and roll-out of an enterprise mobility programme via Microsoft Surface Pro devicesOn-going IT consultancy support to develop future IT strategy
Rapid growth meant legacy communications systems and processes were inefficientA cloud-based intranet based on Microsoft SharePoint was developedTrustmarque provided end-to-end IT capabilities in delivering the new system, including purchasing the required licensing via Trustmarque’s Cloud-ESP, which simplifies the purchase and management of cloud servicesThe new cloud intranet facilitates easy collaboration and communication for staff and leaves The Family Building Society free to concentrate on providing an excellent service
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0845 2101 500
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