the echo - better business bureau · 2017-05-31 · the echo the official newsletter of the better...
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THE ECHOTHE ECHOTHE ECHO The official newsletter of the
Better Business Bureau of Saskatchewan
MAY
JUN
17
Advertising with Compass
Magazine Our newest
Affinity Partner has a great
deal for your business!
Lasting Impressions
How will your business be
remembered?
Issue no.
3
2017 Torch Awards
for Ethics
Recipients
Finalists
Founding Business
Members
2
BOARD OF DIRECTORS
Phone: 555-555-5555
Fax: 555-555-5555
E-mail: [email protected]
Phone/Fax/E-mail:
Primary Business Address
Address Line 2
Address Line 3
Address Line 4
Organization
OFFICE STAFF
Address:
Organization
Phone: 555-555-5555
Fax: 555-555-5555
E-mail: [email protected]
Phone/Fax/E-mail:
Primary Business Address
Address Line 2
Address Line 3
Address Line 4
ACCREDITATION
CONSULTANTS
Address:
Organizat ion
Phone: 555-555-5555
Fax: 555-555-5555
E-mail: [email protected]
Phone/Fax/E-mail:
Primary Business Address
Address Line 2
Address Line 3
Address Line 4
Don Ramage - Chair
FocalPoint Business Coaching
Allan Millham - Vice Chair
DirectWest Corporation
Bim Pandya - Past Chair
Conexus Arts Centre
Jim Deane - Treasurer
Access Communications Cooperative
Robert Millar - Legal Counsel
McDougall Gauley LLP
Arlene Roblin
JonesE Property Maintenance
Steve Laughlin
Regina Accounting Service
Chris McCannell
McCannell Financial Group Ltd.
Tracy Duff
Skye Planning Group Inc.
Jim Nichols
Housemaster Home Inspections
Ron Villeneuve
Quality Hearing Centre
Karen L. Smith
Chief Executive Office
Michelle P.
Operations Manager
Jody H.
Dispute Consultant &
Investigations
Kristin B.
Marketing Coordinator
Sharon M.
Administrative Assistant
Gwen B.
Administrative Assistant
NORTHERN REGION
Ron Jacobs
(306) 384-1001
(888) 229-0569
Doug Birkmaier
(306) 249-1722
SOUTHERN REGION
Dave Scheirer
(306) 961-1023
Bob Hunko
(306) 529-3507
Tom Wendel
(306) 684-0984
@BBBSask @bbbsask 980 Albert Street
Regina, SK S4R
(306) 352-7601
(877) 352-9259
sask.bbb.org
*Better Business Bureau logo is a trade-mark of the Council of Better Business Bureaus, Inc. used under license.
Cover Photo: Parkville Manor (Saskatoon), 2017 Torch Awards Category 10 - 49 Employees Finalist & Recipient
BBB SASK in the HEADLINES
WHERE THE BETTER BUSINESS BUREAU OF
SASKATCHEWAN IS MAKING AN IMPACT IN CONSUMER
& COMMUNITY AWARENESS
FCAA Media Release on Talent Agents/Agencies
BBB Sask. was listed as an organization to contact in a May 25 FCAA press
release regarding talent agents and agencies. This public notice provides a few
‘red flags’ to watch for if you approach or are approached by a talent agency or
perspective representative. Everyone wants their moment in the spotlight, but it
should not be at the expense of your personal security and wellbeing.
Some points FCAA would like the public to keep in mind are: 1) Ask what
services are offered and what the fees and commission rates are; 2) Do not be
pressured or rushed; and 3) Ask about the cancellation terms in the contract.
Complaint Processes with Global TV News
Global TV visited the BBB office to speak about complaint processes, and the
avenues available to consumers that have a complaint to make against a business.
Our response, businesses should not ignore customer complaints of any kind but
should respond calmly and fairly. If you are in the wrong, apologize to the
customer as quickly and sincerely as possible.
NE
WS
Scam Awareness
CEO Karen Smith was all around Regina spreading the word of scam awareness
and promoting our annual Torch Awards for Ethics event.
You may have spotted her on your television screen April 17 on Access 7 Talk of
the Town, May 1 with CBC’s radio and TV news broadcasts, and May 2 on CTV’s
Morning Live and News at Noon segments.
You might have also heard her April 18 on CJTR Regina Community Radio . We
were honoured to be among the last interviewees of Dave Morgan, who retired at
the end of that same week. Happy Retirement Dave!
4
ACCREDITED BUSINESS NEWS N
EW
S
BUY 1, GET 2 FREE
BBB Sask is trying something new! For the month of June, when any Accredited Business
purchases a one year advertising package of any kind, we will give you two extra months for free!
That is 14 months of advertising for the cost of 12!
Visit your Streampage account, contact your BBB Accredited Specialist, or give our office a call
to find out more details.
ACCREDITATION FEE WILL INCREASE JULY 1ST
Accreditation fees for businesses will be increasing by 3% as of July 1, 2017. If membership
renewal is prior to this date, the fee scale will be at the current schedule. For any renewals or
new membership after this date, the new fee structure will be applied. If you have any questions,
please contact [email protected].
FREE BBB DECALS!
In June, we want all our Accredited Businesses to be loud and proud of their association with the
BBB. To give you a hand, we have many window and car decals in stock for free!
Need one? No problem! Want 100? Fantastic! Let us know where to send them or feel free to stop
in and grab as many as you need during our office hours.
We want to let everyone know you are BBB Accredited!
SIGN ON TO PRIVACY POLICIES
For those Accredited Businesses still having trouble obtaining control of their website, BBB has
created a temporary solution to missing privacy policies.
For businesses working on having a privacy policy placed online, but worry about not being BBB
compliant, a signed hard copy of their intended privacy policy can be submitted. The BBB will
put this on file and alert consumers of the intention while the company continues to make the
changes for the July 1 deadline.
Contact the BBB office to explore this option.
Announcements ~ Items of Interest ~ Deadlines
Bobbie Joe’s Store & Hair Salon
Esthetics Beauty Salon, Skin Care - Regina
CML Canadian Mortgage Lender
Mortgage Broker - Moose Jaw
Compass Advertising Advertising, Printers - Regina
Crooks Mechanical Plumber - Saskatoon
Customplan Financial
Advisors Inc Insurance - Regina
Dun-Rite Vac Corp. Furnace Cleaning - Yorkton
Fusion Development Solutions General Contractor - Saskatoon
GT Flooring Hardwood Floor Installer - Saskatoon
IFIX4U.CA Small Engine Repair - Regina
Justin's Plumbing Inc. Plumber - Regina
Moose Movers Moving Company - Moose Jaw
Prairie Sky Recovery Centre Inc. Drug Abuse Treatment & Info - Wilkie
R B Roofing Roofing Contractor - Saskatoon
Safe and Sound Exteriors Inc General Contractor - Saskatoon
Southern Design and Build Inc. General Contractor - Moose Jaw
Ultra Exteriors Ltd. Siding Contractor - White City
Xray Roofing Inc. Roofing Contractor - Saskatoon
The BBB of Saskatchewan would like to congratulate the following
businesses on their recent accreditation!
Month of May
National Pet Month
May 4
Torch Awards for Ethics
Conexus Arts Centre, Regina
May 9
Networking Lunch
Smiley’s Buffet, Saskatoon
May 10
Networking Lunch
Four Season’s Palace, Regina
June 5 - 7
Aboriginal Business Match
Regina
June 13
Networking Lunch
Smiley’s Buffet, Saskatoon
June 14
Networking Lunch
Four Season’s Palace, Regina
June 30
Deadline for privacy policy for all
Accredited Businesses
NE
WS
ACCREDITED BUSINESS NEWS
Calendar of Events
6
NE
WS
BBB Saskatchewan could not have asked for a better event. The sun was out, the birds were chirping, the napkins were
folded crisp, and BBB staff were in full event mode hosting ethical businesses and organizations at its 13th annual
Torch Awards for Ethics.
Prior to our event, an informal ethics-focused Panel was held at the Conexus Arts Centre. Those who were able to
attend were treated to hear Victor Thomas (President, Global Bridgeway), Collin Pullar (President, Saskatchewan
Construction Safety Association), Prabha Mitchell (CEO, Women Entrepreneurs of Saskatchewan) and Karen Smith
(CEO, Better Business Bureau of Saskatchewan) share examples of ethical dilemmas and decision-making. Everything
from US President Donald Trump to the United Airlines debacle, to the panel members’ unique styles of ethical
leadership were discussed.
“We often celebrate success, but we rarely recognize and commend ethical business success. The Torch Awards are
pivotal in shaping the business landscape and enhance the prominence of integrity as a fundamental element of
business transaction – regardless of age, gender, and culture.,” later said Mitchell about the event.
As attendees moved into the beautiful Theatre Lobby, with its tall windows and balconies, they were treated to a
delicious catered meal by the Conexus Arts Centre, live entertainment from the Ken Jefferson Quartet, and thought-
provoking moments by keynote speaker Victor Thomas who shared personal anecdotes of times when ethics kept his
personal and business life on the right track.
Following dinner, MC Andrew Dawson (980 CJME) helped the evening "move right along," and we proceeded into the award ceremony.
This year, the event was held under the theme of "COMMITMENT" and it was felt there was no better way to
demonstrate this than for the BBB to recognize those businesses and organizations that have stayed committed with
the organization and its mission since the very beginning, each having joined in the first year of operation (1981 -
1982), and have continued their Accreditation over the years.
BBB Saskatchewan would like to thank all who made the evening a great success: those businesses who submitted an
entry, to the many sponsors, to those who donated silent auction items, to our Panelists and speakers, and - of course -
to all who attended.
We hope all who attended enjoyed themselves, and we hope to have you back again next year!
We had a blast! Thank you to everyone who helped make
this a wonderful event!
TORCH AWARDS FOR THE WIN!
2017 TORCH AWARD RECIPIENTS,
FINALISTS & SPECIAL RECOGNITION
FOUNDING BUSINESS MEMBERS
Recognizing 35+ Years of Commitment
Action Roofing Ltd.
Alliance Energy Ltd.
Arrow Plumbing & Heating Co. Ltd.
Association of Regina REALTORS Inc.
CAA Saskatchewan Motor Club
Culligan of Yorkton
Farm Business Consultants Inc.
Fries Tallman Lumber (1976) Ltd.
Glacier Glass Service Ltd.
Performance Car Care Ltd.
Rainsoft Ltd.
Ray's Moving & Storage Co. Ltd.
Regina & District Chamber of Commerce
Regina Auto Body Shop Ltd.
Regina Leader-Post
SaskTel
SGI Canada
Speers Funeral Chapel Inc.
Steel Craft Door Sales & Service Ltd.
Supreme Kitchen & Millwork Ltd.
Taylor Lexus Toyota
Wilson Windows and Home Improvements Inc.
Wood Wyant Canada Inc.
Finalists
Recipients
Category 1 - 9
Creek Construction
The Professional Institute of Massage Therapy
Category 10 - 49
MOBO Promotional Solutions
AAA Solid Foundation Repair Ltd.
Saskatoon Fire and Flood Ltd.
Category 50 - 99
Auto Clearing Chrysler Dodge Jeep Ram
Category 1 - 9
Advanced Telecom & Security
Regina
Category 10 - 49
Parkville Manor
Saskatoon
Category 50 - 99
Harvard Western Insurance
Category 100+
Vendasta Technologies Inc.
Saskatoon
Non-Profit Category
Saskatchewan Seniors Mechanism
Creek Construction
1 - 9 Employees Finalist Fries Tallman Lumber Ltd. - Founding
Business Member Recognition
Saskatchewan Seniors Mechanism - Non-Profit Organization Recipient
8
NE
WS
BBB & COMPASS ADVERTISING
Compass Advertising offers services in all advertising
aspects, from print to websites and online advertising,
to branding and identity development. They produce a
variety of advertising publications, including Compass
Magazine, Pink Magazine, Pocket Compass, and The
South Saskatchewan Real Estate Review. These
publications are distributed in a variety of locations
province-wide.
We have negotiated a special 20% discount for all
Accredited Businesses advertising in any Compass
publication. The only condition is that the businesses
use an approved Accredited Business Seal somewhere
within the advertisement.
Compass Advertising is designating a new section
in Compass Magazine that will be headed by a
description of the benefits of being accredited with BBB
along with a bi-weekly Awareness article produced by
BBB. These articles will consist of scam awareness or
‘savvy shopper’ messaging and checklists. We seek to
extend our consumer education efforts to the greatest
number of consumers possible, and are very pleased to
partner with Compass Advertising to achieve this. As
consumers become more familiar with the BBB brand,
they will associate greater value in choosing an
Accredited Business for their projects or purchases.
BBB Sask is pleased to announce Compass Advertising as
a newly Accredited Business and Affinity Partner
Accredited Businesses will be invited to advertise in this
exclusive section, and all of their other publications, at
preferred rates. They will be associated with BBB
messaging of truthfulness, integrity, high ethical
standards and respect in the marketplace.
If any business wishes to have their advertisement placed
immediately adjacent to the BBB article, this position will
be assigned on a first come, first served basis.
Compass Advertising staff will begin approaching
Accredited Businesses located in Regina and the
surrounding area. If you operate outside this region and
are interested in placing an advertisement in the new BBB
section or with any of their other publications, please
contact Roger MacPherson, at Compass Advertising,
directly at:
Toll Free: 1 888 717 6655 Email: [email protected]
MAKE SURE TO USE THE CORRECT BBB ACCREDITED
BUSINESS SEAL IN YOUR ADVERTISING
Not all BBB symbols were created alike. There are subtle differences
between the BBB corporate logo and seals made for Accredited Business’ use.
Aside from design, Canadian seals use the (SM) mark, not (TM), which is
used only in the US and is not permissible in Canada.
No business seal may ever display a rating score in print.
Do not assume, check with the BBB office to ensure you are brand compliant.
PIPEDA in Brief
Organizations covered by the Act must
obtain an individual's consent when
they collect, use or disclose the
individual's personal information. The
individual has a right to access
personal information held by an
organization and to challenge its
accuracy, if need be. Personal
information can only be used for the
purposes for which it was collected. If
an organization is going to use it for
another purpose, consent must be
obtained again. Individuals should also
be assured that their information will
be protected by appropriate
safeguards.
Under PIPEDA, the definition of organization includes an association, a partnership, a person or a trade union.
How the Act Applies
PIPEDA applies to the collection, use
or disclosure of personal information
in the course of a commercial activity.
Common confusion is reported by
companies who do not use e-
commerce, but any potential business
transaction will need to be compliant.
THE PIPEDA ACT EXPLAINED A
RT
IC
LE
Accreditation status requires privacy policy for any
electronic means of communication
Organizations’
Responsibilities under the
Act
Organizations must follow a code for the protection of personal information, which is included in the Act as Schedule 1. The code was developed by business, consumers, academics and government under the auspices of the Canadian Standards Association.
The 10 principles that businesses must follow are:
1. Accountability
2. Identifying purposes
3. Consent
4. Limiting collection
5. Limiting use, disclosure and retention
6. Accuracy
7. Safeguards
8. Openness
9. Individual access
10. Challenging compliance
Privacy Policies and BBB
Accreditation
Privacy policies are a key component
of Business Accreditation. For a short
time, ABs struggling to add a privacy
policy to websites may submit a signed
paper copy of their policy in lieu.
Complaints to the Office of
the Privacy Commissioner
of Canada
An individual may complain to the
organization in question or to the
Office of the Privacy Commissioner of
Canada about any alleged breaches of
the law. The Commissioner may also
initiate a complaint, if there are
reasonable grounds.
Whenever possible, the Office of the
Privacy Commissioner of Canada seeks
to resolve disputes through
investigation, persuasion, mediation
and conciliation. Ideally this approach
to resolving disputes can be less
intimidating to complainants and less
costly to business than recourse to the
courts.
The Commissioner makes
recommendations, not orders.
However there is provision in PIPEDA
that allows complainants or the
Privacy Commissioner to apply to the
Federal Court for a hearing in certain
cases.
Sourced from the Office of the Privacy
Commissioner of Canada website. May 2017.
10
LASTING IMPRESSIONS A
RT
IC
LE
LEGACY: to identify something or someone who
has endured through the ages or left a lasting
impression.
Legacy is a term we often hear used to describe
someone’s jaw-dropping or awe-inspiring
accomplishments and contributions, or to identify
something that has endured through the ages. But
what does it truly mean to have a legacy? How do you
determine whether you have one? The Merriam-
Webster dictionary defines legacy as “a gift by will,
especially of money or other personal property” or as
“something transmitted by or received from an
ancestor or predecessor or from the past,” such as
from ancient Rome.
This definition prompted me to analyze my own
family’s legacy. My search landed me on opportunity.
My family, originally from Jamaica, began to migrate
to the United States in the mid- to late ‘70s. They
came with literally nothing, and today, many of them
own businesses, have gained education that was
considered unattainable back home, have become
skilled and trained craftsmen and women, and most
importantly, have given my generation opportunities
Excerpt from TRUSTED
Magazine, Winter 2016.
By Nona Phinn.
that did not exist before their bold move. The impact
of the steps they took into the unknown will be felt
by my daughter and subsequent generations in my
family.
Great businesses - the ones that stand out above the
rest - have traits that are similar to those of my
ancestors. These businesses make audacious and
daring moves despite uncertainty. They do things
that have never been done before; they reshape or
modify products in ways we would have never
imagined; they make wild ideas our reality; they turn
potential losses into breathtaking wins; they change
the courses of their industries; and they move the
market in a new direction. These are companies that
redefine history, led by the masterminds who guide
them.
I used to think history and time went hand in hand.
To me, history was about events that happened ages
ago and helped to set the present day on its current
course. That was a mindset that I have abandoned.
Employees would sleep, drink, and eat
our company’s aspiring legacy. Greater
than mission and vision, it helps all who
have a stake in the business to see what
impact can be made and remain long after
them. I have a hard time believing this
isn’t motivation for all.
Leaving footprints on the world is
something that remains beyond our own
lifetime. What we are remembered for has
an impact on those around us. Changing
the face of our industry and reinventing
the marketplace in a manner that is
engraved in our minds forever: Who
doesn’t want to be a part of that?
It is an honour and pleasure to showcase
companies, individuals, and teams that
are doing this very thing in [our
communities]. We get to watch in
amazement while they create history in
the here and now. The best part about
their work is that we don’t have to wait for
it to be passed down through the
generations to reap the benefits of their
labour. We get to enjoy it today, right in
the moment!
Yes, history is made up of past events or
occurrences, but there is no perfect
formula for measuring how much time
has to pass before an event is considered
historic or is thought to have provided us
with a legacy. As a matter of fact, I truly
believe that legacy is history in the
making - things that are happening right
now before our very eyes.
You see, it is less about how long you
have been in business and more about
whether the world around you can
recognize that the very thing they are
watching a business do is something to
always be remembered. If the people of
the world, in that moment, can see their
lives as they know them changing right
before their eyes, then a legacy is being
created. In light of this, what is your
company doing right now to make
history? What is that treasure your
business plans to leave for the next
generation? How will the world change
because your company exists?
I firmly believe that these questions take
precedence over questions dealing with
the bottom line. If there is a clear
understanding of what an organization
will be passing on to today’s market that
will transcend time, there should be a
direct positive impact on revenue.
Every company has a mission and vision
(or should), and great companies know
that these are more than just statements.
The mission and vision are reasons for
existing, which give meaning to the
business. There is a greater
comprehension of the destiny of the
organization. This “reason for living,” or
purpose, should then impact the
company’s promise or what it vows to
deliver to the audie3nce and customers it
serves. This promise, coupled with the
mission and vision of the organization,
should become fuel for creating its
legacy. That unforgettable element will
never die and is the glue that connects all
the dots. It allows strategies to be
formulated and tactics to take shape,
provides motivation for employees to
keep pressing forward, and is the outlet
that recharges the batteries when energy
and ideas run low. Legacy is not only
seen, but felt.
In addition to these great internal
impacts, the company is given the ability
to reach its audience and mesmerize
them. Unable to articulate the words the
love they have for the brand, the
audience is moved to loyalty, realizing
the enormous impact the organization is
having on their lives and the lives of
those around them. Take Apple, for
example. Year after year, Apple
introduces products in the market that
literally transform how we live, access
content, and stay connected in our
world. Their dedication followers flock to
their stores just to be the first to take
part in what they know to be “legacy.” we
have included &pizza in this issue as a
great company doing the same, but in
the food service industry.
I am not a business owner, nor do I lead
an organization. However, if I did, I
would be a cheerleader for creating my
company’s legacy. My leadership team
would go to sleep repeatedly hearing my
voice reciting what it is we want to be
remembered for.
12
BBB