The eG4M Italian projecteGovernment as a melting point of economic,

organziational, technological isssues

Carlo BatiniUniversity of Milano Bicocca – Italy

batini@disco.unimib.it

2

A complex problem

eGov/eProcurementProjects

Goals

Technologies Effective services

Agencies organization

3

Information and Communication technologies

(open ended list) Internet, World wide web E-mail Telecommunication technologies Shared databases Information management Cooperative and service oriented architectures Security Interoperability protocols Information retrieval and semantic web Markup languages Multimodality and multichannel access and delivery of

services

4

We focus on

Information quality Service oriented architectures

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The general vision Technologies are a means, not an end Technologies should be chosen

considering: Legal frameworks Social and territorial peculiarities Economic sustainability Organiziational issues

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Distribution

Heterogeneity

User orientation

no High

Monolithic

Evolution of information systems

Cooperative

Service-oriented

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New interactions and technological layers in G2B relationships

Back office SocSecurity

Back office SocInsurance

Back office ChCommerce

Front office SocSecurity

Front office AssInsurance

Front officeChCommerce

a. Technological architecture in the traditional interaction

Back office SocSecurity

Back office SocInsurance

Back office ChCommerce

Front office SocSecurity

Front office AssInsurance

Front officeChCommerce

Common front office layer

Common back office layer

Internal information flows

b. Technological architecture in the new interaction

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New interactions and technological layers in G2B relationships

Back office SocSecurity

Back office SocInsurance

Back office ChCommerce

Front office SocSecurity

Front office AssInsurance

Front officeChCommerce

a. Technological architecture in the traditional interaction

Back office SocSecurity

Back office SocInsurance

Back office ChCommerce

Front office SocSecurity

Front office AssInsurance

Front officeChCommerce

Common front office service oriented layer

Common back office cooperative layer

Internal information flows

b. Technological architecture in the new interaction

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Back office Central PA

Back office Local PA1

Back office Local PA2

Front office Central PA

Front office Local PA1

Front office Local PA2

Users

Legan issu

es

Org

aniza

tional issu

es

Socio

eco

nom

ic Issu

es

Local Data bases

Central Data bases

Internal information flows

Local Document bases

Central Document bases

Tech

nolo

gica

l issues

Drivers in the design of the reference architecture

Seamless, secure interface

CooperativeTechnological infrastructure

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Back office Central PA

Back office Local PA1

Back office Local PA2

Front office Central PA

Front office Local PA1

Front office Local PA2

Users

Local Data bases

Central Data bases

Internal information flows

Local Document bases

Central Document bases

Tech

nolo

gica

l issues

In this presentation we focus on technologies

Seamless, secure interface

CooperativeTechnological infrastructure

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Back office Central PA

Back office Local PA1

Back office Local PA2

Front office Central PA

Front office Local PA1

Front office Local PA2

UsersIn

form

atio

n q

uality

Local Data bases

Central Data bases

Internal information flows

Local Document bases

Central Document bases

Serv

ice o

riente

d

com

putin

g

And specifically on SOC and IQ

Seamless, secure interface

CooperativeTechnological infrastructure

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An eProcurement Example

t3 t6t5t4

t2

Budgetdefinition

Needsspecification

TenderSupplier

qualification

Supplierscouting

t7

Supplying

+

t1

Demandestimation

t8

Invoicing

Administration eProcurement Outsourcer Supplier

t7

Contracting

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Auction Platform

Multichannel character of SOC

WWW

DemandOffer

$

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Pros/Cons of SOC

ProsWeb Services and Process Manager are

developed in standard technologies Cons

Skills are needed for planning, managing and implementing the development paradigm introduced by new life-cycle

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IQ is crucial in business

Information Quality affects business processes accuracy completeness currency

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Information Quality in practice

The same business or different businesses

?Business Name

Type of activity

Address City

Dafra Restaurant 100 Avenue des FAR

Casablnca

Business Name

Type of activity

Address City

Defra - Avenue des FAR Casablanca

A Public Administration needs to contact a business

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An eProcurement Example

t6t5t4

t2

Budgetdefinition

TenderSupplier

qualification

Supplierscouting

t7

Supplying

+

t1

Demandestimation

t8

Invoicing

Administration eProcurement Outsourcer Supplier

t7

Contracting

CRMAssets Balance

AccountsInvoices

TransactionsHistory

Logistics

t3

Needsspecification

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How to manage IQ

Assessment Improvement

PD Process control

Do nothing

DD compare to real world

DD Use of integrityconstraints

DD Record matching and comparison

Low

High

Cost

LowVery High

HighImprovement

PD Process re-design

Process Driven Methods

Data Driven Methods

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Appendixes

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Data and flows in eProcurement

Demand estimation

Budget definition

Needs specification

Supplier scouting

Supplier qualification

Requestfor proposal

Tendering Awarding Contracting

Ordering AccountingSupplying InvoicingCRM

Assets Balance

AccountsInvoices

Assets

TransactionsHistory

Logistics