the emerson suite - advanced corporate coaching methods
TRANSCRIPT
Advanced Corporate CoachingMethods
July 7, 2016
Mary Legakis Engel and Doug Emerson
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Who We Are
Market Trends on Business Coaching
Methodologies
The 4 Components of a Solid Business
Methodology
Real Effectiveness and Job Clarity
Q&A
OVERVIEW
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WHO WE ARE
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DOUG EMERSON MARY LEGAKIS ENGEL
Start with the Client
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Conflict
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Stress
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Less Effective Behaviour
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“Effectiveness is a discipline.
And like every discipline,
effectiveness can be learned
and must be learned.”
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Leader-managers would be MORE EFFECTIVE if they consistently:
• Set a few high priority objectives that measure job success
• Focus themselves and their organization on the achievement of those objectives
• Eliminate wasted time
• Use the appropriate behaviour with the people they work with
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METHODOLOGY
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Real effectiveness: The extent to which a leader-manager achieves the
output requirements of the job.
Apparent effectiveness: The appearance of effectiveness by observation of
behavior alone.
Personal effectiveness: The extent to which a leader-manager achieves
their own personal goals and aspirations.
The only way to know if you’re really
effective is to define the measurable
outputs of the job.
Inputs Outputs
Real effectiveness
Outputs
Represent outcomes, not activities
Are measurable
Most important aspects of the role – top 4-6
Within your Authority
Represent 100% of the output expectations of the job
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Examples of Outputs
Financial Performance
Customer – Experience? Satisfaction?
Employee – Satisfaction? Engagement? Effectiveness?
Growth
Cultural Transformation
Innovation
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Must be Measurable– Quantity– Time– Quality / Error rate– Cost– Adherence or variance– Feedback
Examples of Metrics
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Outputs Metrics
Financial Performance ?
Customer Satisfaction ?
Cultural Transformation ?
Innovation ?
Examples of Metrics
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Outputs Metrics
Financial Performance • Revenue growth: X to Y• EBITDA of __%
Customer Satisfaction ?
Cultural Transformation ?
Innovation ?
Examples of Metrics
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Outputs Metrics
Financial Performance • Revenue growth: X to Y• EBITDA of __%
Customer Satisfaction • Increase survey scores from X• Retention rate
Cultural Transformation ?
Innovation ?
Examples of Metrics
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Outputs Metrics
Financial Performance • Revenue growth: X to Y• EBITDA of __%
Customer Satisfaction • Increase survey scores from X• Retention rate
Cultural Transformation • Employee survey results• Turnover rate
Innovation ?
Examples of Metrics
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Outputs Metrics
Financial Performance • Revenue growth: X to Y• EBITDA of __%
Customer Satisfaction • Increase survey scores from X• Retention rate
Cultural Transformation • Employee survey results• Turnover rate
Innovation • Amount of $ from new revenue streams• # of new projects launched
3 Situational Elements
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People Demands
Organization Demands
Work Processes
Your Client
The way work may be doneto achieve effectiveness.
Organizational norms &culture.
Your manager, direct reports, co-workers and stakeholders
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Advanced Corporate Coaching Mastery1. Have a mentor or coach in the business
you want to be in
2. Be in a community of people talking about the business you want to be in
3. Have a methodology that is credible and relevant to the clients you want to work with
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Q&A
Effectiveness is the central issue
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