The Enterprise Cloud Company ServiceNow - IPMA-WAipma-wa.com/sites/default/files//event/2015/08/PD 20150930...The Enterprise Cloud Company ServiceNow Jason McKee Platform Evangelist ... Introduction to ServiceNow Author: Matthew French Subject: First Call Presentation

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<ul><li><p> 2015 ServiceNow All Rights Reserved 1 </p><p>The Enterprise Cloud Company ServiceNow </p><p>Jason McKee </p><p>Platform Evangelist </p><p>John Fahey </p><p>Sr. Account Executive </p></li><li><p> 2015 ServiceNow All Rights Reserved 2 </p><p>Business Transformation: Why we need it NOW </p><p>https://community.servicenow.com/community/knowledge-user-conference/knowledge15/highlights/other#ooid=kxcjZzdDoeJE4uls8p9fY_wG5zMhrUUX</p></li><li><p> 2015 ServiceNow All Rights Reserved 3 </p><p>it is not possible to solve todays challenges with yesterdays </p><p>technology - Fred Luddy Chief Product Officer, ServiceNow </p><p>You must build native cloud applications. What we are designing as SAPs applications for the cloud, weve not taken a single line of source code from our existing applications. </p><p>- Rainer Zinow, Product Strategy Chief, SAP </p><p>Transformation requires a different approach </p></li><li><p> 2015 ServiceNow All Rights Reserved 4 </p><p>What we need to transform. </p><p> 2012 ServiceNow All Rights Reserved 4 </p><p>Line-of-business application </p><p>Shared business service </p><p>Shared business service </p><p>Line-of-business application </p><p>Custom-built application </p><p>For IT For The Business </p><p>Multiple redundant, disparate, legacy, disconnected and/or incompatible IT management tools </p><p>Multiple redundant, disparate, legacy, unmaintainable and/or incompatible </p><p>applications/services </p></li><li><p> 2015 ServiceNow All Rights Reserved 5 </p><p>The problems with todays custom applications </p><p> 2014 ServiceNow All Rights Reserved 5 </p><p>New technologies enable users to build the applications they want and need </p><p>The business cannot risk letting users build applications without ITs help and guidance. </p><p>Every business and shared service depends upon them, BUT: Theyre dated Theyre difficult and expensive to maintain and support Theyre fragmented They perform poorly They require proprietary/complex technologies and skills Theyre not mobile or social Theyre not agile or flexible They dont support adequate reporting </p><p>and users often hate them! </p><p>So what can IT do to transform IT and the business? </p></li><li><p> 2015 ServiceNow All Rights Reserved 6 </p></li><li><p> 2015 ServiceNow All Rights Reserved 7 </p></li><li><p> 2015 ServiceNow All Rights Reserved 8 </p><p>IT Service Model </p><p>Service Experience </p><p>Service Analytics </p><p>Service Delivery </p><p>Service Assurance </p><p>Service Taxonomy REQUESTER PROVIDER </p><p>Internal Providers </p><p>Legal Finance Human </p><p>Resources </p><p>Information Technology Customer </p><p>Support Marketing Facilities </p><p>Service Management for the Enterprise </p></li><li><p> 2015 ServiceNow All Rights Reserved 9 </p></li><li><p> 2015 ServiceNow All Rights Reserved 10 2014 ServiceNow All Rights Reserved 10 </p></li><li><p> 2015 ServiceNow All Rights Reserved 11 </p><p>Custom ServiceNow apps: other examples </p><p>Vendor &amp; Contract Management </p><p>Seasonal Retail Location Setup </p><p>Insurance Claims Exceptions </p><p>Credit Card Loyalty Program Management </p><p>Payroll Issue Tracking </p><p>Hotel &amp; Car Reservations </p><p>Refinery Exception Management </p><p>New Market Rollout Rebate Processing </p><p>Shipping Logistics </p><p> 2014 ServiceNow All Rights Reserved 11 </p></li><li><p> 2015 ServiceNow All Rights Reserved 12 </p><p>Where you expend effort Old World </p><p>Technology </p><p>Process </p></li><li><p> 2015 ServiceNow All Rights Reserved 13 </p><p>Where you expend effort New World </p><p>Technology </p><p>Process </p></li><li><p> 2015 ServiceNow All Rights Reserved 14 2014 ServiceNow All Rights Reserved </p><p>Search Email Web Services Import / Export Templates </p><p>Workflow Approvals Reports Social Mobile </p><p>Shared Data Forms &amp; Lists Scripting Role-based Security UI / CMS </p><p>PL</p><p>AT</p><p>FO</p><p>RM</p><p> S</p><p>ER</p><p>VIC</p><p>ES</p><p>AHA Multi-instance Architecture </p><p>Upgrades Certifications Scalability &amp; Performance </p><p>CL</p><p>OU</p><p>D </p><p>IN</p><p>FR</p><p>AS</p><p>TR</p><p>UC</p><p>TU</p><p>RE</p><p>ServiceNow Applications Partner </p><p>Applications </p><p>Custom </p><p>Applications </p><p>ServiceNow Service Automation Platform </p></li><li><p> 2015 ServiceNow All Rights Reserved 15 </p><p>it is not possible to solve todays challenges with yesterdays </p><p>technology - Fred Luddy Chief Product Officer, ServiceNow </p><p>You must build native cloud applications. What we are designing as SAPs applications for the cloud, weve not taken a single line of source code from our existing applications. </p><p>- Rainer Zinow, Product Strategy Chief, SAP </p><p>The new world requires a new approach </p><p>15 2014 ServiceNow All Rights Reserved </p></li><li><p> 2015 ServiceNow All Rights Reserved 16 </p><p>Your Challenges </p><p> 2014 ServiceNow All Rights Reserved 16 </p><p>BUT </p><p>IT is critical to our success and growth </p><p>IT must do more with less and cut costs wherever possible </p><p>BUSINESS LEADERS: </p><p>BUSINESS USERS: </p><p>We rely upon IT-provided applications to do our jobs </p><p>We hate the applications IT provides to do our jobs why arent they as easy and friendly as Amazon, Facebook or </p><p>Twitter? </p><p>BUT </p></li><li><p> 2015 ServiceNow All Rights Reserved 17 </p><p>Your Challenges </p><p> 2014 ServiceNow All Rights Reserved 17 </p><p>BUT </p><p>Were eager to deliver applications that users love </p><p>Were too busy and its too hard with what weve got </p><p>IT LEADERS &amp; TEAMS: </p><p>BUT </p><p>New technologies enable users to build the applications they want and need </p><p>The business cannot risk letting users build applications without ITs help and guidance. </p><p>ANALYSTS, CONSULTANTS &amp; VENDORS: </p></li><li><p> 2015 ServiceNow All Rights Reserved 18 </p><p> Start with the end state in mind </p><p> 2013 ServiceNow All Rights Reserved 18 </p><p>Strategy </p><p>Governance </p><p>People </p><p>Process </p><p>Technology </p><p> Optimize Processes before codifying in ServiceNow </p><p> Create &amp; maintain a Governance structure (for speed) Invest time upfront to ensure alignment of stakeholders </p><p> Invest in technical knowledge and platform capabilities </p><p> Communicate, Communicate, Communicate </p><p>Core Implementation Critical Success Factors </p><p>Deep and varied implementation experience has clearly identified the practices used by our most successful customers. </p></li></ul>