the european summit for leaders in shared services european summit... · aware that you’re not...

+44 (0)20 3176 2627 www.sharedserviceslink.com [email protected]

Pay early. Pay less.

™

Three Day Focus

Enforcing Process

CompliancyOrganisation Optimisation

Maximising Automation & Systems

Mastering Talent

Development

Excelling in Customer

Satisfaction

Enforcing Process



Mastering Talent

Development


Satisfaction

Enforcing Process



Mastering Talent

Development


Satisfaction

Enforcing Process



Mastering Talent

Development


Satisfaction

Enforcing Process



Mastering Talent

Development


Satisfaction

Inspiring insight from companies including:

LEAD SponSor

SponSorS

The european summit for Leaders in Shared Services

susie west will connect you to the peers that

can address your top shared services or outsourcing challenges

PRESENTED BY

siemens

coca cola

Ge

colt services

rolls royce

BP

Lafarge

Novartis International

hertz

Balfour Beatty

How to leverage finance shared services to enable multifunctional transformation

19th–21st March2013London Marriott Hotel Grosvenor Square, London


5 reasons to attend the European Summit for Leaders in Shared Services

hear what past delegates have said about the Summit for Leaders in Shared Services:

1. Benefitfromhighqualitycontent.Our dedicated research team conducts rigorous market research with shared services professionals. The programmes are written to address the most pressing needs of the market. Only the most highly-qualified speakers are invited, and we put every presentation through stringent quality controls.

2. Gainpracticalinsightfromseasonedsharedservicesprofessionals. All of our speakers will address how they implemented their projects and how they overcame their challenges. You will take away proven, transferable and practical tips back to your organisation.

3. Leavewithyourburningquestionsanswered.We recognise you attend events to find solutions. We are here to help connect you with people who have solved them. Brainstorm solutions in our tightly facilitated roundtable discussions and tap into a lifetime’s worth of experience in just hours.

4. Seewhereyoustandwithourdelegatebenchmarkinganalysis.Participate in our pre-conference survey and we’ll share the results right at the start of the event.

5. Engageinourprofessionalandfunenvironment.Don’t expect just to sit back and face endless powerpoint presentations. Sessions will take place in roundtable formats, and you will spend lots of time talking through your issues with peers and making lasting, valuable contacts.

1. Inspired by new, practical ideas that you can start implementing straight away

2. Confidentthat your business case is on track or where you should consider alternatives

3. Connected having built lasting relationships with your fellow delegates

4. Aware that you’re not alone in facing these challenges – your peers share your pain!

5. Motivated to drive through change, and take your shared services elegantly to the next level

We guarantee you will leave this event:

...or your money back!

Place

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Dear Colleague,

I am proud to introduce sharedserviceslink.com’s Summit for Leaders in Shared Services. This is our flagship conference which brings together leading experts in shared services.

This event is all about how shared services can add value to the business. For some, value means achieving savings through

standardisation and automation. For others, value means expanding in scope, improving service and moving up the value chain.

This event has been designed for shared services professionals at all stages. Whether you are focused on finance, or you are a high performing multifunctional shared services, this event will provide insight into how to drive value and improve service.

We hope you see this event as a tool you can use to drive through the change you need to achieve results. Our team at sharedserviceslink.com go that extra mile to help you solve your top challenges, whatever they are.

We guarantee to connect you to the peers that can take you to the next level, either through our case study presentations, interactive discussions, learning labs, speaker clinics or simply by introducing you to them directly.

I look forward to meeting you in London in March.

Kindest regards,

Susie West CEO, sharedserviceslink.com [email protected]

Great opportunities to share experiences & ideas with peers across a wide range of industries. Director of Finance operations, shIre“ ”

It has been very inspiring, very well organised and has given me very good ideas on how to create more value in my shared services centre. Process Improvement Manager, soDexo

“ ”


Choose up to three learning labs from A or B, C or D, then E or F:

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Pre-conference

Learning LabsTuesday 19th March 2013

B 08.15 – 11.15

How to demonstrate real value within your shared service centre and improve your outsourcing relationships

Enforcing Process



Mastering Talent

Development


Satisfaction

“We’re doing well” doesn’t quite cut it with the board. To show the value your shared services provides, attend this lab and take a fresh approach to continuous improvement and end-to-end process and performance visibility. And, if you outsource, rather than consign your SLA contracts in the file system, put those relationships into a clearly aligned, measured and collaborative process governance environment to

facilitate highly effective on-going partnerships. Key learning topics will include how to:

P Capture changing business requirements completely and accurately

P Provide personalised process perspectives for each of the stakeholders in an end-to-end process

P Improve your approach to process capture, management and deployment

P Leverage your ERP system to maximise ROI with business process clarity

P Turn your outsourcing SLA into a genuine measured process partnership

enforcing Process compliancy

11.30 – 14.30 (includes working lunch)CPayables Excellence in Shared Services: Move Beyond Scanning to Achieve 100 Percent Electronic Invoice Processing

Enforcing Process



Mastering Talent

Development


Satisfaction

Scanning and OCR are sometimes considered a last stop in efforts to streamline invoice processing, but for shared services organisations committed to best practices in accounts payable, they are only a first step. This session will discuss how a VAT-compliant, global e-invoicing approach that captures and automates the processing of all invoices—paper and electronic, PO and non-PO—from all suppliers enables touchless invoice processing rates of 98 percent or higher. Attend this session and learn how you can:

P Develop a “smart scanning” strategy for paper invoices that migrates targeted suppliers off paper to electronic invoicing

P Eliminate invoice errors and exceptions at the point of supplier submission, not after invoices are received by your AP department

P Apply country-specific business rules to comply with VAT and other taxes and local regulatory mandates

P Ensure that contracts and purchase orders comply with your pricing and preferred vendor policies

P Reduce supplier inquiries and maintenance costs using a self-service supplier portal

P Expand the capture of early payment discounts while meeting your days payable outstanding (DPO) objectives

P Support the European Council Directive 2010/45/EU

Learning Lab facilitator Richard Downs, ARIBA

Maximising automation & systems

or D

P Benchmark your current state

P Understand your project’s scope

P Build a business case that mitigates risks

P Communicate with suppliers to ensure they are onboard from the outset

P Leverage the experiences of other organisations

P Manage the complexities of fiscal and legal regulations

P Set the right performance indicators

Learning Lab facilitator Ruud van Hilten, OB10

08.15 – 11.15AA guide to maximising your returns from e-invoicing as soon as possible

Enforcing Process



Mastering Talent

Development


Satisfaction

How can you ensure a quick return on your investment in e-invoicing? This learning lab will help you build a step-by-step guide that includes the critical success factors you need to get your project off the ground. By the end of this lab, not only will you be confident to recoup your investment through cost savings. You will also know how to fully leverage all possible benefits from e-invoicing, including guaranteed compliance with cross-border legislation and purchasing processes, transparent operations, and improved relations with suppliers.


or


P Automatically validate invoices, accelerate invoice approval

P Enforce compliance with POs and contracts

P Ensure global compliance for e-archiving, digital signatures, and country-specific rules and regulations involving VAT and other taxes

P Expand early payment discount opportunities

D 11.30 – 14.30 (includes working lunch)

Enhance your service offering by enabling end-to-end process excellence

Enforcing Process



Mastering Talent

Development


Satisfaction

P2P automation can lower operating costs, optimise working capital, and free up resources for higher value activities. Attend this session and learn how to:

P Eliminate paper by converting invoices to an electronic format


enterprise through maximising the cost/value equation of services in your portfolio. In this learning lab, learn how to:

P Understand how your SSC products and services add value

P Techniques to understand your cost drivers

P Bundling your services for service user consumption

P Review Charging Models to find one that fits your needs

P Tips and tricks to manage customer reactions

P Building a business case to your management

F 14.45 – 17.45

Improving organisational effectiveness. Measuring and planning for success

Enforcing Process



Mastering Talent

Development


Satisfaction

Investigate how to improve your shared services’ organisational effectiveness and better meet the needs of your internal customers.

Understand the basic commercial business framework to explore your SSC’s services, costs, sensible bundles of services, and pricing techniques so you can improve your SSC’s value to the

organisation optimisation

E 14.45 – 17.45

Why 100% electronic invoices in 90 days is just the beginning...

Enforcing Process



Mastering Talent

Development


Satisfaction

What if trying to get every single supplier using your e-invoicing solution was actually only half the real goal you should have in mind?

While Tradeshift’s sophisticated onboarding tools and strategies (not to mention business model) put it a generation ahead of the competition in this area, it’s time to talk about our real ace in the hole: CloudScan.

Our technology is now able to decipher invoices and convert them to our open format regardless of what form they were sent in. Paper, PDF, proprietary - none of it will stand in the way of you being able to finally get the maximum ROI that 100% E-invoicing can bring.

Learn how:

P Supply chain finance enables you to reduce working capital investments and increase return on excess cash flow

P To support your suppliers’ working capital needs

P Supply chain finance increases e-invoicing adoption by offering your suppliers instant access to cash

P You can improve your supplier relationships

P To offer financial products to more suppliers by having an automatic and standardised approach to onboarding

P Register for this lab if supplier relations and supply chain finance is on your agenda for 2013

organisation optimisation

or

Informative and useful to bounce ideas off other experienced shared services professionals. head of shared services Performance and Development, VIrGIN MeDIa“ ”

Insightful, inspiring and thought-provoking.service Delivery associate Manager, PFIzer“ ”

Great opportunity to get to know the market and networking. Business Information Manager, DsM“ ”


08.00 Registrationandcoffee

08.45 Sixtrendsinsharedservicesthatwillinfluenceyourdecisionstomorrow What is the raison d’être of your shared services? What do you want your shared service centre to achieve and how do you get people excited about it?

Susie West CEO sharedserviceslink.com

09.45 Howtobecomeapreferredpartnerinyoursharedservices When you are looking to expand the scope of your shared services, how do you convince others that you are the right partner? Learn how Siemens invested in improving customer service and creating a service oriented culture in their global, cross-functional shared services. Gain insight to the strategies used to improve the reputation of a shared services organisation and how that enables them now to grow in scope and add value to the business

Michel De Zeeuw CEO Global Business Services SIEMENS

10.30 Howstrongleadershipwillmakeyourcentralisationprocess,andyourlife,mucheasier Centralising finance and HR processes is a significant undertaking which can help you achieve savings and efficiencies, but can be fraught with hurdles and difficulties. However with a clear leadership message from the top, and the right change management processes in place, this can be done quite smoothly. Learn how this company successfully integrated countries into their shared service centre and how they made this change happen.

John Hall Head of Business Service Organisation COCA COLA HELLENIC

11.15 Morningcoffee

11.45 Whatarethevariousoperationalmodelsavailableforsharedservicesorganisations?Whyareorganisationsmovingtobecomeglobalbusinessservices? This session will examine the growth into multifunctional shared services and how you start embarking on this journey.

12.30 Thespeakerclinic

12.45 Networkinglunch

13.45 Thequestionsyoureallywantansweredabouttalent Susie West will interview Phil Whelan of BP on the keys to success in shared services. This session will address:

• Talent – how do you find people with Continuous Improvement in their DNA?• Change management – how do you find your change leaders and innovators?• Outsourcing – how do you optimise this relationship from a talent perspective?

Philip P. Whelan Head of European Business Service Centre BP

14.45 What’syourcultureandhowdoesitserveyourgoals When establishing your shared services organisation, you should ask yourself what kind of culture do you want your centre to adopt? You will need to address your priorities and establish what is most important to the business: Cost? Speed? Service? Will you maintain the ideas of your wider business, or take a new direction? The culture will have a significant impact on the operation of your centre. This session will examine:

• What are the factors for success?• What are the trade-offs?• How to define this culture through your SLA• Your impact, as an individual on the culture of your organisation

15.15 Afternoontea

15.45 Successfullyaligningthevisionofyoursharedserviceswithseniormanagement When establishing the vision for your shared services, you will be thinking about the value you can add to the company and that it is not all about cost saving. However when you’re speaking with the CEO and CFO, reducing cost it still high on their agenda. How do you align your vision with the vision of management? Hear how Colt Services company centralised their finance, technology, HR, and other services in a way that supports and adds value, and how they achieved clarity on their vision

Vinoo André Mehera VP Service Development COLT SERVICES

16.30 Canyouglobaliseeffectivelywithoutoutsourcing? Does globalising your shared services mean you need to outsource? Not necessarily. This session will provide insight on Rolls Royce’s successful global financial shared services organisation, how they improved standardisation and globalised while maintaining their captive model

Colin Glynn Global Head of Finance Shared Services ROLLS ROYCE

Day 1coNFereNceWednesday 20th March 2013

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Fantastic content & boutique event. Vice President, VoDaFoNe“ ”

Interview

Interactive Session


17.15 Chair’sclose

17.30 Speakerclinic

17.40 Cocktailreception

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Interactive Session

complimentary Cocktail ReceptionAfter an intense day of learning, you will certainly welcome some refreshing drinks in a relaxed environment. Continue your conversations with your newly-formed peers and reflect on the insights gained from the first day.

Places for our Cocktail Reception are limited, so please register early and mention that you will be attending the Cocktail Reception when booking.

08.15 Registrationandcoffee

08.45 Toptipslearntfromdayone

09.15 Benchmarkingyoursharedservicestoseeifyouareatoporbottomperformer This interactive session will explore how to benchmark your Shared Services and will address pressing questions such as:

• What are the common KPIs used to measure progress? • How to measure your progress in a timely fashion to improve performance?

Facilitated by: Susie West CEO SHAREDSERVICESLINk.COM

10.00 Thenextsteps:Whatvaluemeansandhowyoucanaddit After realising great benefits from their expansion in shared services, learn how they are continuing to improve efficiency and create more value from their shared services. Learn how Lafarge has continued to add value to the business, how they have measured their progress and what they have prioritised on their journey towards continuous improvement.

Jean-Claude De Vera VP Global Shared Services LAFARGE

10.15 Morningcoffee

Day 2coNFereNceThursday 21st March 2013

excellent networking opportunities. Practice Leader, europe, WIPro“ ”


10.45 Howtomoveyourstatusfrom‘pipedream’to‘anexpectation’ Moving from a divisional structure to a global structure can help your shared services achieve great things. But where do you start? In this session Novartis will provide insight on how they are globalising their finance shared services and the change management process including:

• Moving to a global process: can you mandate or do you allow flexibility?• The skills required for a global process owner• How to win and maintain the support of senior leadership

Joseph Craughan Global Process Owner Requisition to Pay NOVARTIS INTERNATIONAL

11.00 Harnessingthebenefitsofglobalprocessstandardisation With thousands of branches globally, Hertz’s efforts to standardise processes in Europe and North America has enabled them to achieve great savings and improve the services they provide. Taking a systematic approach to process standardisation and consolidation they have seen a hugely positive impact on accounts payable, purchasing and customer satisfaction. Hear how they tackled this project and learn from their experience on:

• The importance of seeing the process as a whole• How to sell and fully align your vision with all key stakeholders • Using technology is an enabler for improvement

keith McEvoy Director - Global Procure to Pay Process Owner HERTZ

12.30 Thespeakerclinic

13.00 Networkinglunch

15.30 Afternoontea

15.45 Effectivelymanagingtalentandplanningcareersinsharedservices Are you retaining your most talented and ambitions team members? If you manage to find and hire the right people for your team, how are you keeping them? Learn how to help your employees plan their career and manage and nurture their talent and competencies. Learn how this has benefited the business and how it aligns with the greater strategic objectives of the business.

16.30 SharedServices2013 What are the skillsets needed for shared services professionals in 2013 and beyond? Is your team prepared to take your shared service centre into the future? How have your people coped with change over the years? What have been the leadership requirements and do you see this changing?

17.00 Chair’sClose

14.00 Planningandexecutingthetransitiontosharedservices In the creation or expansion of shared service centres, managing change is no easy task. This session will examine how this company’s careful planning and clear communication enabled them to establish their shared service centre and achieving impressive savings. This session will examine:

• How to inform and consult the various stakeholders in the change management process

• Communication initiatives used to effectively manage change and reduce resistance to change

• Minimising and mitigating risk in the planning process

14.45 Selectingthegeographythatwillfeedyour SSO’sgoals The location of a shared service centre impacts a wide range of factors including your operating costs and your ability to attract and retain talent. This session will bring together experts who will address some of the trends in location selection as well as provide guidance on the factors you need to consider to choose the location that is right for your business.

• What are the location trends in shared services• Where are some of the legal framework challenges in

various regions• Why invest in a more costly location?

stream A: evaluating, Designing, starting up

14.00 Whysharedservicesprofessionalsarelookingatsupplychainfinancerightnow Companies want to make sure they are getting the most value from their cash reserves and that they are optimising their working capital to their advantage. Due to low interest rates and return on capital, companies are increasingly looking to supply chain financing to achieve this. This session will provide the essential information you need to know including:

• The win-win benefits of dynamic discounting• Using a supply chain partner to better manage your

working capital• The level of payment automation required to benefit

from supply chain financing

14.45 Howtogetthemostfromyour outsourcingrelationship What are the models for outsourcing elements of your shared service centres successfully? This session will explore the practical steps you need to take when outsourcing to ensure continuity of service, and ‘business as usual’ for the customer. How are you ensuring compliance with local regulation?

• What is the transition time from captive to outsourced • Practical tips outsource: how do you transfer

knowledge? Do you need to retain local teams?

Malcolm Mullins Change and Transformation Director BALFOuR BEATTY

stream B: stabilising and continuous Improvement

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My pledge to you as company owner and founder:

To view video testimonials, download our media pack and find out more, visit:

www.sharedserviceslink.com/iwanttosponsor

• Our events offer a boutique, intimate and highly-interactive environment with a personal touch, meaning more quality time and meaningful discussions with your key prospects

• My team will involve you in the conference research to ensure we feature one of your flagship clients as a speaker

• I understand why you’re at the conference and will be creative about your package and presence at the event

• We run pre-event surveys with all the delegates to understand their needs better so your time is spent with qualified leads

• On the day you are appointed a runner. Why? We are focused on helping you generate business. Contact us to find out more

• I chair our conferences and position you as an expert at the heart of this market• My team and I are personable, professional and highly effective to make sure that this

investment works really hard for you.

The single best investment I can make throughout the year...the single best return for my money.senior Vice President at NIMBus ParTNers

“ ”sharedservicelink.com has been able to bring the right level of people together.ceo, LaVaNTe

“ ”

Sponsorship opportunities

SponSorS

Ariba Financial Solutions streamlines and automates invoice, payment, and working capital management. Leveraging the functionality and global reach of the Ariba Network, these integrated applications help you improve visibility and control, reduce transaction and business costs, mitigate risk and fraud, achieve organisational efficiency and effectiveness, comply with corporate and regulatory requirements, and effectively benchmark and measure performance. Solution highlights

For more information, please visit www.ariba.com/solutions/financialsolutions.cfm

• Ariba Invoice Management – support collaborative processes with intelligent workflow, enabling you to automate data entry, matching, and validation activities; eliminate supplier enquiries; and minimise exception handling.

• Ariba Payment Management – extend beyond the typical payables process to automate supplier on-boarding and interactions, reduce transaction and business costs, and strengthen vendor relationships.

• Ariba Working Capital Management – use powerful automation, workflow management, real-time reporting, and cash flow management tools so your payable staff can work strategically to free up working capital, maximise return on cash, and minimise supply chain risk.

about our sponsors

LEAD SponSor

Esker helps organisations eliminate paper and improve business processes by integrating on-premise and on-demand document automation with applications — for higher efficiency in sales order processing, invoicing, accounts payable and purchasing to shorten order-to-cash and procure-to-pay cycles. Esker solutions address the challenges of manual document processing that limit an organisation’s ability to increase speed and accuracy, raise productivity, reduce complexity, control costs and improve customer satisfaction.For more information, please visit www.esker.co.uk

Hubwoo is a leading global provider of B2B buying and selling solutions in the cloud. Hubwoo’s Business Network and source-to-pay applications provide a smarter way for buyers and sellers to search, connect, and collaborate. The Business Network is an open social business platform that connects your organization to hundreds of thousands of businesses globally – eliminating hurdles to productive commerce, enabling buyers to source, buy, and pay smarter, and sellers to market, sell, and invoice smarter. The company has over 150 major international corporations as buyer customers of which 50+ are in the Global 1000.For more information, please visit www.hubwoo.com


Sponsorship opportunities

Launched in May 2010, Tradeshift has defined the new way to do e-invoicing by taking the best of social networking and applying this to the professional business environment. We have done this by providing a free and easy-to-use platform for businesses to exchange business documents, communicate and interact with each other in real-time. We call this a social network for businesses.As the world’s fastest growing social network for business, Tradeshift already has 60,000 companies across 190 countries on its platform and is attracting 2,000 new users every week. Customers include ASP NHS, the French Government, Kuehne+Nagel, TDC, DT Group and DSV. Tradeshift was awarded Best Enterprise 2010 at The TechCrunch Europe 2010 start-up awards and was awarded most innovative solution by the Financial Industry (Financial-I). Tradeshift is a UK Ltd company with offices in Copenhagen, London, San Francisco, Paris and Amsterdam with customers across 190 countries and employs a 50-strong workforce made up of 15 nationalities.For more information, please visit www.tradeshift.com

OB10 is the leading global B2B e-invoicing network. OB10 simplifies and streamlines the complex invoice-to-pay processes. Neither client organisations nor their suppliers are required to implement any hardware or software, and OB10 is independent of data file formats. OB10 can reduce the cost of paper invoice processing by typically 60% and can deliver an ROI in less than a year if the programme follows OB10’s best practice guidelines. Operational across Europe, North America and Asia, OB10 is compliant with the requirements of VAT, tax and e-invoicing legislation and receives invoices from suppliers across 137 countries. To ensure unrivalled and rapid supplier enrolment, each new customer’s suppliers are supported by an implementation services team responsible for getting them up and running on the OB10 network. Customers include: Agilent Technologies, Amgen, Aviva, Barclays, BP, British Energy, Cargill, Computacenter, Deutsche Lufthansa AG, DP DHL, Dr. Pepper, DSG International, General Motors, GlaxoSmithKline, Hewlett Packard, Hertz, IBM, Imperial College, Kellogg’s, Kraft, Logica, Motorola, Pfizer, SaraLee, Schneider Electric, Severn Trent Water, Shaw Industries, Steria, Tesco, Unilever, US Federal Government, Whirlpool and Xerox. For more information, please visit www.OB10.com

about our sponsors

Pay early. Pay less.

™

As the region’s economic development agency, Invest Northern Ireland (Invest NI) provides the strategic vision for the financial services, ICT and business services sectors in Northern Ireland and is at the forefront of the drive to further increase and diversify the region’s capability for foreign direct investment. Invest NI works in an ongoing partnership with investors offering them practical and financial advice to ensure all the necessary assistance is given throughout the lifetime of a commercial venture to develop and expand the business and to improve capability and international competitiveness.Northern Ireland is a well-established location for outsourcing and shared services centres, attracting global companies primarily because of its pool of well-educated people who have a professional attitude and strong work ethic. The availability of skilled people in the region is complemented by its competitive costs, favourable macro-environment, sophisticated infrastructure and an existing cluster of synergistic businesses. Companies who have discovered the benefits of setting up in Northern Ireland include, Caterpillar, Citi, Allstate, Firstsource, HCL and Teleperformance.For more information, please visit www.investni.com

Oversight Systems is a Continuous Transaction Analysis (CTA) platform for Big Data that generates actionable insights and competitive advantage without requiring that managers become analytics experts. Our packaged business analytics deliver direct visibility into financial and operational transactions. Plain-language alerts show not just what happened, but why – and what to do about it. An SAP Endorsed Business Solution and HANA Co-Innovation Partner, Oversight’s Continuous Transaction Analysis software solutions drive smarter, faster decisions across the organization that contribute directly to the bottom line. Founded in 2003, Oversight has one patent granted and eight others pending. This legacy of analytics innovation and real-world results is why many of the world’s largest corporations and government institutions rely on to Oversight to discover hidden opportunities for improvement and eliminate fraud, misuse and error from their financial operations. Oversight Systems, Inc. is based in Atlanta, GA, and is privately held.For more information, please visit www.oversightsystems.com

Headquartered in Atlanta, Georgia, PRGX Global, Inc. is a business analytics and information services firm and the world’s leading provider of recovery audit services. With approximately 1,600 employees, the company operates and serves clients in more than 30 countries. PRGX is also pioneering Profit Discovery™, a unique combination of audit, analytics and advisory services that improves client financial performance. Our Finance Transformation services help our clients achieve operational excellence in finance and accounting processes and Shared Services operations. Results are achieved by delivering significant improvements in finance productivity and annual operating cost efficiencies, and freeing up Finance staff to focus on higher value activitiesFor more information, please visit www.prgx.com

Scottish Development International Our aim is to assist in the growth of the Scottish economy, by encouraging inward investment and helping Scottish-based companies develop international trade. In effect, we’re your single point of contact for all international development needs. We can help your company or project benefit from the business and research opportunities available in Scotland and provide you with information on our wide range of investor support services, including access to training, grants and funding. To date, around 1500 leading global companies, including Amazon, 02, Dell, and Pfizer, have invested in Scotland. For more information, please visit www.sdi.co.uk

Taulia is a solution provider specializing in software-as-a-service (SaaS) solutions that help large organisations reduce their total spend and achieve double-digit returns on their cash positions by optimising their financial supply chain and payment terms with their suppliers. The Taulia Invoicement® Suite offers a cloud-based, dynamic-discounting solution and supplier portal.For more information, please visit www.taulia.com

Top Image Systems™ Ltd (TIS™) brings a new approach to an old problem and we call it Enterprise Content Management for P2P. New, because it offers e-invoice/EDI, the amazing PDFR technology for PDF’s and Intelligent Template free Data Capture for paper invoices all in a single platform with a smart Workflow which even allows invoice approvers the chance to ‘approve on the move’ on their smart phone. For more information, please visit www.topimagesystems.com


Don’t forget to specify which Learning Labs you are attending when you register and let us know if you will be joining us for our Complimentary Cocktail Reception.

BOOKING FORM Tel: +44 (0)20 3176 2627

The european summit for Leaders in Shared Services 19th–21st March 2013, London Marriott Hotel Grosvenor Square, London

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Bring your key shared services or outsourcing stakeholders to this summit!

Forward this brochure to all key players in your company’s SSO and discuss next year’s strategy at this event. Groups booking at the same time from the same company receive the following discounts (discounts apply to the full price only and cannot be applied retrospectively).

Teams of 2 receive a 10% discountTeams of 3 receive a 15% discountTeams of 4 receive a 20% discountTeams of 5 receive a 25% discountTeams of 6 receive a 30% discountTeams of 7 receive a 35% discountTeams of 8 receive a 40% discount

Payment Terms: Payment is due in full upon completion and return of the registration form. Due to limited conference space we advise early registration and payment by credit card to avoid disappointment. Your registration will not be confirmed until payment is received. Admission to the conference will be refused if payment has not been received. Cancellation and Substitution Policy: Provided the fee has been paid in full, substitutions at no extra charge can be made up to 7 business days before the start of the conference. Cancellations must be received in writing or by email to [email protected], more than 7 days before the conference is to be held in order to obtain a full credit for any future conference. Cancellations received 7 days or less (including the seventh day) prior to the conference will not be credited. If you cancel at any time after registering and before payment has been made you will be charged a cancellation fee of £200. In the event that SHAREDSERVICESLINK.COM cancels an event, payments received at the cancellation date will be credited towards attendance at a future conference, or in the event of postponement by SHAREDSERVICESLINK.COM, a rescheduled date. Credit notes remain valid for twelve months. SHAREDSERVICESLINK.COM reserves the right postpone or cancel an event, to change the location of an event or to alter the advertised speakers for an event. SHAREDSERVICESLINK.COM is not responsible for any loss or damage as a result of substitution, alteration, postponement, or cancellation of an event due to causes beyond its control including without limitation, acts of God or public enemies, civil war, insurrection or riot, fire, flood, explosion, earthquake, sabotage, accident, change of law, strike, labour trouble or work interruption, terrorism or any cause beyond its reasonable control (“Force Majeure Event”). Speaker Changes: Occasionally it is necessary for reasons beyond our control to alter the content and timing of the programme or the identity of the speakers. Data Protection: Personal data is gathered in accordance with the Data Protection Act 1998. Your details may be passed to other companies who wish to communicate with you with offers related to your business activities. If you do not wish to receive these offers, please contact us on +44 (0)20 3176 2623 or mail to: [email protected] Incorrect Mailing: If you would like us to change your details or remove your name from our database, please contact us on +44 (0)20 3176 2623 or mail to: [email protected] quoting your number on your mailing label. Amendments can take up to 6 weeks so please accept our apologies for any inconvenience caused in the meantime.

VenueLondon Marriott Hotel Grosvenor Square Grosvenor Square · London, W1K 6JP United Kingdom Telephone: +44 (0)20 7493 1232

Accommodation: Hotel accommodation and travel costs are not included in the registration fee.

To book our specially discounted accommodation at the conference venue (from £175 per night), and for nearby accommodation, please visit: http://www.4cityhotels.com/sslmgsmarch2013.html

Places are limited! Book your room now!

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