the five-week transformation: how the department of defense’s public web service went from good to...
TRANSCRIPT
LES BENITO • CIO • DEFENSE MEDIA ACTIVITY • @LESBENITO
Transforming DoD’s Public Web Program in 5
weeks
T H E P R O B L E M S
T H E C H A L L E N G E S
T H E S O L U T I O N
Agenda
T H E R E S U LT S
D E F E N S E M E D I A A C T I V I T Y
Sources: US Department of Defense, International Institue of Strategic Studies, Walmart, McDonald’s, NHS Information Service
U.S. Department of Defense
People’s Liberation Army, China
Walmart
McDonald’s
UK Nation Health Service
3.3 Million
2.3 Million
2.1 Million
2.1 Million
1.9 Million
= 100,000 employees
Worlds Top Five EmployersDoD is world’s largest employer
• Big cool statistic
• 2,569
• Add-Ons in Marketplace
• Big cool statistic
• 2,569
• Add-Ons in Marketplace
• Big cool statistic
• 2,569
• Add-Ons in Marketplace
Delivering DOD to the World 500,000/250,000:
DMA supports and maintains 750 unique Web properties
2.6 Billion:DMA delivered more than 2.6 billion page views in 2014
750:
Our customers published more then 500k photos and a 250k stories in 2014
10,000Supporting over
Web Content Managers Worldwide
D E F E N S E M E D I A A C T I V I T Y
T H E C H A L L E N G E S
T H E S O L U T I O N
Agenda
T H E R E S U LT S
T H E P R O B L E M S
Minimal ReportingDevelopment ProblemsPoor Solution
The problems
A development process that was fractured and inefficient
A help desk solution that wasn’t meeting our internal, or our customers needs
A high IT ops tempo with no real insight into how we were spending our hours or tracking our projects
D E F E N S E M E D I A A C T I V I T Y
T H E P R O B L E M S
T H E S O L U T I O N
Agenda
T H E R E S U LT S
T H E C H A L L E N G E S
User AdoptionTimeSecurity
Challenges
CostWe had 5 Weeks to deploy this new system.
With the DoD, security is always paramount. Additional security requirements needed to account for.
System needed to be adopted by entire team
We had a limited budget.
“This is stupid and a waste of my time, I’ve got real world operations we need to be working on” GRUMPY CAT
D E F E N S E M E D I A A C T I V I T Y
T H E C H A L L E N G E S
T H E P R O B L E M S
Agenda
T H E R E S U LT S
T H E S O L U T I O N
Solution ExpertsAWS GovCloudJIRA Tools
The solution
D E F E N S E M E D I A A C T I V I T Y
T H E C H A L L E N G E S
T H E S O L U T I O N
Agenda
T H E P R O B L E M S
T H E R E S U LT S
Increase in helpdesk ticket resolution
0
425
850
1275
1700
April May June July August September
2014 2015
Increase in Ticket Resolution
17%
Increase in User Satisfaction
10%
Increase in developer output
0
30
60
90
120
January February March April May
2014 2015
Developer Output Increase
39%
The difference is amazing and our productivity has skyrocketed. Everything can now be visualized, racked and stacked and I know what everyone is working on at a glance. G R U M P Y C AT
“
”
Next Steps
Conclusion
Thank you!
LES BENITO • CIO • DEFENSE MEDIA ACTIVITY • @LESBENITO