Bring your new hires and join Kurtis Kammerer, Jenny

Thompson, Jon Erbst, and Tiffany Seevers for New Hire

Training that will set up your new employees for success!

FoundationNation

The

C O M M U N I C A T I O N P I P E L I N E

F O R F S I D E A L E R S

I S S U E 9 W I N T E R 2 0 1 5

The #1 Thing Holding You Back in 2016

Our teams here at Thrasher and FSI have

been busy planning for the year ahead.

We’re trying to anticipate where we should

grow, how we should grow, and what it’s

going to take to get us there. Through that

process, it has become painfully clear to us

what the single biggest challenge will be in

making our goals a reality. It’ll be our people.

Now, don’t get me wrong, we’ve got great

people in our company, but as we continue

to grow, we’ll need to find more of them.

We’ll need to find them, hire them, and

train them well in order to capitalize on the

opportunities that will come throughout the

year. But here’s the catch: we can’t wait until

those opportunities are in front of us to start

the process. It’ll be far too late.

To that end, our hiring activities are in full

swing right now. We’re being aggressive and

hiring teams of people to start at the same

time so we can be most efficient with our

new hire training time. And even then, we

predict that if anything will hold us back in

achieving our goals this year, it will be that

we still could’ve used more great people on

our team.

I hope your recruiting and hiring efforts are

in full swing right now, too, as you hit the

ground running in 2016. Read about how

FSI’s New Hire Training may help you out

this year on page 28.

Have a great start to your year!

G R E G T H R A S H E R

Bring your new hires and join Kurtis Kammerer, Jenny

Thompson, Jon Erbst, and Tiffany Seevers for New Hire

Training that will set up your new employees for success!

12 Art icles

What’s inside

4,203 words 12 pict ures S T A T S

2

What’s Up with The Hub? 0 4

SmartJacks®: All About that Base 06

NexusPro™: What’s Not to Love? 08

Dealer Awards 2015 10 / Dealer Rankings 12 / Training Schedule 2016 13

JonErbst

Steve Gass

Amanda Harrington

MariahWall

TiffanySeevers

Kurt isKammerer

JeffKortan

JennyThompson

BobWaldron

ClayWiese

C O N T R I B U T E R S

C O M M E R C I A L

Helicast™ Grouted Helical Pile System: Available Now! 14

An Innovative Approach to PolyLevel® 16

M A R K E T I N G

Turn those Winter Blues into Green! 18

S A L E S

Fix & Protect 20

NexusPro™: Get Control of Control Joints! 22

P R O D U C T I O N

Installation Video Updates 23

Be Proactive: Order Now! 24

M A N A G E M E N T

Hiring in the Off Season 26

Coming 2016: New Hire Training 28

I S S U E 9 / W I N T E R 2 0 1 5

3

N aturally, when we started work on The Hub 2.0, our foremost goal was to

provide the network full access to all of our materials online. When The

Hub 2.0 was launched in August, we were all excited about the improvements

and the new features; things like sharing (sending valuable resources to

co-workers and network peers), commenting (exchanging opinions, best

practices and gathering feedback), and recommending (informing the

network what’s working and valuable to you and your dealership).

Now that it’s been out for a few months, we’re working away at refining it

even more. Beginning with the search functionality, we will be adding more

ways for users to pinpoint the content they are looking for. Soon you’ll be

able to filter search results by program, department type, product, video,

app and more. We know this is a valuable addition to The Hub, and we are

excited to release it.

Also new in The Hub is a section called Spotlight. We envision the Spotlight

section as the place to get an “at a glance” view of what’s happening in the

network and relay information on the most important network news. The

Spotlight sections will cover things such as new and improved products,

apps, installation videos, convention break-out sessions, and webinars.

Finally, there’s a lot coming down the pipeline and more still to come. The

FSI team is continually adding more and more content, listening to dealer

feedback and refining The Hub to ensure you are provided with the best

experience possible. The Hub has taken a great leap forward and we are

eager to hear your feedback and user experience.

What’s Up with The Hub?C L A Y W I E S E

4

A L L

Clay Weise the interactive designer at FSI.

His job is to ensure the apps and tools we

create for our network provide the best

experience possible. He works closely

with our creative and technology teams

to design and develop experiences that

provide dealers with the content they

need, right when they need them.

I S S U E 9 / W I N T E R 2 0 1 5

5

S M A R T J A C K S :

All About That Base

M A R I A H W A L L

If you haven’t heard that we’re

all about that new SmartJack

base yet, here it is one more time:

they’re lighter, more durable, and

more efficient.

6

A L L

What are you waiting for?

“T he new base is awesome! The guys call them Frisbees. So much lighter

in weight and easier to carry around in a tight crawlspace.”

— C A N T E Y F O U N DAT I O N S P E C I A L I S T S

“T he whole design is sweet! Before it kinda looked like a bunch of

different parts were put together to make the system, but now

everything is uniform and looks really professional when all placed together.”

—A F S

More than 60 dealers have already made the switch from the clunky, 60 lb. concrete

bases to the sleek new 6 lb. aluminum ones—toppling the 1,807 concrete bases sold by

this time last year with 5,725 new aluminum bases sold just since convention.

The new SmartJack base is cleaner, more professional-looking, and easier to work with.

Plus, with the aluminum plates being light enough to earn the nickname “frisbees,” they

cost less to ship and place less physical strain on your crews.

But if numbers don’t move you, maybe your peers’ reviews will...

Seriously, we’re all about that base (‘bout that base)—they’re less trouble!

“O ur guys were taping the CleanSpace to

the bottom of the SmartJacks and our

Service Techs had to come out to about every other

SmartJack project to fix this. With the new split ring

design, I can see this problem going away for us.”

– F O U N DAT I O N R E PA I R O F C A L I F O R N I A

“W e love the Joist Assist brackets and how

you can hang the PowerBrace beams.

Super easy to assemble all the parts this way and get

the SmartJacks centered every time!”

—T E N N E S S E E F O U N DAT I O N S Y S T E M S

I S S U E 9 / W I N T E R 2 0 1 5

7

1

2

3

4

5

N E X U S P R O

During Build2015, we previewed an exciting new product, NexusPro Joint Sealant.

What’s even more exciting is that it’s available now! So why is this such exciting news?

Simple: it’s a game changer for your business, and it all starts with the product advantages.

What’s Not to Love?S T E V E G A S S

It’s easy to install. Early adopters of NexusPro have seen a 25% increase in

crew efficiency. With the use of bulk installation equipment and 2 gallon pails

of material, crews are able to complete jobs more quickly and with a more

attractive finished product. If it took your crews an hour to do a job before,

now it only takes 45 minutes!

It lengthens the installation season. Tests show that the viscosity and

workability of NexusPro remains consistent across a wide temperature range of

-20°F to 120°F. Now you can even install during hot summers and cold winters.

It is highly flexible once installed and remains bonded to the concrete even

through expansion and movement.

It has a stronger adhesion and creates a more effective seal than other urethanes.

It is tack free in only 60 minutes, increasing convenience and customer satisfaction.

So how it changes your business is as simple as it is exciting. You have an

additional, value added service that will increase your average PolyLevel sale.

You can now offer a total protection plan that not only lifts, levels and fills cracks, but seals them off from future water damage. Find everything you need for NexusPro installations today in the FSI webstore at store.supportworks.com.

8

A L L

N E X U S P R O

I S S U E 9 / W I N T E R 2 0 1 5

9

Pe r m a - S e a l

Perma-Seal received the

Chicago and Northern

Illinois Better Business

Bureau’s Torch Award for

Marketplace Ethics. Of all

of the businesses in the

Chicago area, Perma-Seal

was the only winner in the

100-999 employee category.

Congratulations!

B i x B a s e m e n t S y s t e m s

Team Bix has recently been

honored in their community with

numerous awards, including the

Small Business of the Year award

in Peoria, IL and Fort Madison, IA,

the Peoria Reader’s Choice Award,

and the BBB Torch Award!

C O N G R A T U L A T I O N S T O C O N G R A T U L A T I O N S T O

Congrats to Our Award Winning Dealers

10

A L L

E ve r g r e e n B a s e m e n t S y s t e m s

Owner Shauna Parsons was recently awarded the 2015 Athena Women of

Worth Award by the Lynchburg Chamber of Commerce. Way to go, Shauna!

A q u a G u a r d Fo u n d a t i o n S o l u t i o n s

Congrats to the team at AquaGuard for being honored as the 2015

Torch Award for Ethics by the BBB serving Atlanta, Athens, and

Northeast Georgia!

C a n t ey Fo u n d a t i o n S p e c i a l i s t s

Another great team from our network received a Torch Award! Congrats

to the team at Cantey Foundation Specialists for receiving the 2015 BBB

Torch Award for exemplifying such high standards of trust and ethics!

C O N G R A T U L A T I O N S T O

C O N G R A T U L A T I O N S T O

C O N G R A T U L A T I O N S T O

I S S U E 9 / W I N T E R 2 0 1 5

11

Dealer Rankings 20151. Thrasher

2. AFS

3. JES Foundation Repair

4. Foundation Recovery Systems

5. TerraFirma Foundation Systems

6. Innovative Foundation Supportworks

7. Aquaguard Foundation Solutions

8. Tennessee Foundation Services

9. Foundation Repair of CA

10. Foundation Systems of Michigan

T O P 1 1 - 6 0

11. N S quare

12. B aird Foundation Repair

13. Bix B as ement Systems

14. Sab er Foundation Repair

15. Wo o ds B as ement Systems

16. Sure-Dr y B as ement Systems

17. Matvey Constr uction

18. Mid Amer ic a B as ement Systems

19. Alpha Foundation Sp e cial ists

20. Amer ic an Water works

21. Quality 1st B as ement Systems

22. L . R . E . Ground S er v ices

23. Ayers B as ement Systems

24. Perma-S eal B as ement Systems

25. Complete B as ement Systems of Colorado

26. Kans as B as ement & Foundation Repair

27. B aker ’s Water pro ofin g

28. Amer ic an Foundation & B as ement Repair

29. Blackburn B as ement Systems

30. C antey Foundation Sp e cial ists

31. B ad ger B as ement Systems

32. Mar ine Bulkheadin g

33. Ar izona Foundation S olutions

34. Foundation Repair of Western Colorado

35. Ohio B as ement Systems

36. B as ement D o ctor of Cincinnati

37. Conne cticut B as ement Systems

38. Dr yPro B as ement Systems

39. TarHe el B as ement Systems

40. Ohio B as ement Author ity

41. Peak Str uctural

42. Davenp or t Foundation Repair

43. Indiana Foundation S er v ice

44. B Q B as ement Systems

45. Er icks on Constr uction

46. Re de emers Group

47. Wo o dford Bros .

48. Foundation Supp or tworks S olutions/Lip e Bros .

49. Tr ue Level Concrete

50. ITG B as ement Systems

51. S outheast Foundation Repair

52. Frontier B as ement Systems

53. B as ement Systems of West Virginia

54. Foundation Sp e cialt ies

55. Adirondack B as ement Systems

56. Clarke B as ement Systems

57. Evergre en B as ement Systems

58. Lowcountr y B as ement Systems

59. Midwest B as ement Systems

60. Regional Water pro ofin g

12

A L L

Training Schedule 2016We’re pleased to announce our training dates for 2016. As you’ll see, we have lots of variety, aimed to help you grow in

each area of your business. We look forward to seeing you in 2016 for one or more of these great events!

J A N U A R Y 12 - 14 One Team Omaha, NE

26 - 29 PolyLevel Regional Dallas

F E B R U A R Y 2 - 5 New Hire Omaha, NE

24 - 25 Accounting Omaha, NE

M A R C H 2 - 3 PolyLevel Sales Omaha, NE

22 - 25 Sales Omaha, NE

A P R I L 12 - 15 PolyLevel Regional TBD

19 - 22 New Hire Omaha, NE

M A Y 11 - 12 Train the Trainer Omaha, NE

J U N E 7 - 9 One Team Omaha, NE

S E P T E M B E R 27 - 30 Management Seymor, CT

O C T O B E R 4 - 5 Sales Omaha, NE

N O V E M B E R 8 - 9 Take the Lead Omaha, NE

30 - 1 Best Foot Forward Omaha, NE

D E C E M B E R 6 - 9 Sales Omaha, NE

I S S U E 9 / W I N T E R 2 0 1 5

13

Helicast pile components are available now, so go to The Hub for

marketing material, installation guidelines and technical documents.

A Helicast design module has been added to the HelixPro® software

and FSI engineers are ready to assist with preliminary design

requests. Give us a call if we can assist in any way!

1414

C O M M E R C I A L

1

2

3

4

5

H elicast piles consist of standard HA150 and HA175 lead and extension sections with a lead

displacement plate generally at the first coupler location, and extension displacement plates at

each coupler location thereafter. The pile is advanced through a grout reservoir at the surface. The

lead displacement plate pushes soil outward and away from the central shaft, allowing grout from the

reservoir to flow by gravity into the void being created. Extension displacement plates help to maintain

the size and shape of the grout column as the pile is advanced.

J E F F K O R T A N

So what are some of the benefits of creating a grout column around square bar extensions?

The grout column surrounds the weak (in compression) square bar coupler detail and

creates a pile that is more resistant to buckling.

The grout column offers additional corrosion protection in aggressive soil profiles.

A grouted helical pile may develop modest capacity in marginal soil conditions where a

standard helical pile would not. There is an additional “frictional” capacity at the grout/

soil interface.

Frictional piles typically deflect less than end-bearing piles for a given load.

Where favorable soil conditions exist, a combination end-bearing and frictional pile

may achieve allowable capacities exceeding 100 kips, which may then be considered as

an economical alternative to large diameter shaft sizes.

With all these benefits, it is also important to realize that Helicast piles are NOT an ideal solution for

all soil profiles. If soils remain soft throughout practical pile depths, Helicast piles may not generate

appreciable end-bearing or frictional capacity. If the soils are too strong, there may be installation issues

with advancing the displacement plates. Therefore, we strongly recommend that an adequate subsurface

exploration be completed for projects considering use of Helicast piles.

I S S U E 9 / W I N T E R 2 0 1 5

1515

If you haven’t heard of PolyLevel for trenches, take a look at this!

An Innovative Approach to PolyLevel®

B O B W A L D R O N

1616

C O M M E R C I A L

Recently, Innovative Foundation Supportworks installed 108 trenchbreakers for

erosion control on ¾ of a mile of pipe. They also covered it with 6” of foam to protect

it from damage during backfill, overall using about 80,000 pounds of material. The

job took three weeks and just goes to show how diverse PolyLevel can be!

Impressive job, Innovative!

I S S U E 9 / W I N T E R 2 0 1 5

1717

A s the seasons change and we slump into winter,

there will be moments when the appointment

center seems as quiet as a mouse. Lead flow tends to be

slower and the phones aren’t ringing quite as much, so it’s

important to save some office projects for the slow times.

Although it can be more relaxing when the phones don’t

ring as much and the days don’t feel as stressful, we also

don’t want our appointment center teams getting used to

not having to get much done during the day. This is the

time of year when bad habits can sink back in and when

that happens you’ll have a hard time getting everybody

going again later on.

To prevent this, work with your marketing department

to design a “Winter Special” letter. It’s probably no secret

that an average dealer in our network has more unsold

work than they do sold, so if you don’t actively have a

Hunter (someone working your unsold proposals), offer

your customers a “winter special” or “winter offer.” We

have found that by simply offering to honor last year’s

pricing, we can generate over $100,000 in sales, keeping

productivity up well into the new year.

One of the keys to this being effective is making it simple

for the customer to buy. Thank the customer for allowing

you to provide an estimate for them and include an offer

such as, “If you send in your signed contract and your 20%

deposit by January 31st, we will honor last year’s prices.”

Remind your customers that your crews work year-round

and that foundation problems don’t get better with time.

And don’t stop there; print a copy of the unsold proposal

and include it with the letter. Mail this package to all of

your unsold proposals in an effort to generate additional

revenue. Don’t forget to include a business reply

envelope as well—it’s just one more way to simplify doing

business with us!

Turn those Winter Blues into Green!J E N N Y T H O M P S O N

18

A P P O I N T M E N T C E N T E R

W hy do customers purchase (or not purchase)

our solutions? Is it solely about money, or are

there also emotional “whys” that drive their decisions?

Some customers want to spend the least they can with

a reputable company to fix their problem. However, if

this is how we perceive all our customers then we’re

missing the big picture! We’re underserving those folks

out there who are most concerned with things like peace

of mind, property value, or quality of life. So how do we

help these homeowners who want to have the ultimate

assurance that their foundation is rock solid?

Enter Fix and Protect. This is a very simple change to how

you are currently presenting your solution. Once you have

completed the load calculator portion of your presentation,

begin laying out the solution using the correct spacing.

Show them the area to fix and continue right into

protecting the rest of the foundation, wall by wall. Enter

the total into the Add Products feature in Foundation View

and ask them if they would like to take a look.

Remember not everyone is going to see the value in

protecting areas that haven’t moved yet, so be prepared

to have a discussion about why you are recommending

the number of piers that you are. Ensure the homeowner

that they can adjust the number of piers to fix just the

broken area, but that it can’t hurt to see what it costs to

protect and stabilize the entire foundation. We want to

first show them the price to both the fix and protect, as

this is a major mindset shift. We want to bring customers

away from thinking it’s either “do nothing” or “fix the

problem area” to “fix the problem area” or “protect the

entire foundation so it never moves again.”

Don’t miss the boat on this one. We’ve got multiple

dealers already seeing success by using Fix and Protect.

Present it on every single structural appointment

because although only one in ten may choose total

protection, you will also close more fixes because of

price conditioning!

Fix & ProtectB R I A N B L A C K

2020

S A L E S

M I N D S E T

I S S U E 9 / W I N T E R 2 0 1 5

2121

There are two guarantees with concrete: it will harden and it will crack.

When new concrete is poured, control joints are cut into it to “control” the patterns of

cracking. But while control joints are needed, they also provide a route through which

water flows under the slab, and little by little it washes away the soil beneath, forming

voids. Eventually, the concrete cracks and settles into these voids, and that’s the number

one cause of slab settlement.

So, here’s the skinny on NexusPro from a sales standpoint; tell every customer how NexusPro…

■ Is exclusive to the Foundation

Supportworks dealer network.

■ Is silicon-based and stays pliable in

extreme temperatures.

■ Won’t de-bond from the concrete

surface like urethane caulks.

■ Seals joints and prevents voids from

developing under slabs.

■ Protects cracking and dangerous trip

hazards from developing.

■ Is tack-free in just two hours—pet

and childproof!

■ Keeps weeds out and concrete

looking beautiful.

■ Means one less home maintenance

issue to worry about!

Home ownership comes with all sorts of maintenance and repair responsibilities that

can take your customer away from the more important things in life. Start telling every

customer on every appointment how sealing their concrete joints with NexusPro is all

it takes to eliminate a few of these maintenance worries. No other foundation repair

contractor will offer them anything like it, and that means you’re ready to be great!

Get Control of Control Joints!K U R T I S K A M M E R E R

2222

S A L E S

T echnical competence is crucial in production.

For the last couple of years, we have focused our

efforts toward improving the customer service aspect

of the production department. For that we’ve added

Best Communication Forward, Professionalism, and

WOW Service to our production trainings.

However, the technical side of production—

knowledge of the product and how it should be

installed—is a core competency in the production

department that no amount of WOW service can

compensate for.

To maintain the utmost installation consistency, we

have complemented each main product line that FSI

offers with a corresponding “how-to” installation

video; each video is available on The Hub under the

production department.

So far, it has been very rewarding to hear from

several dealers how much they appreciate the new

videos for training, saying they’re very informative

and generally more fun. One of our dealers has

even been inspired to buy a video camera himself,

record his crews’ installations, then compare it to

the FSI installation videos in production meetings to

reinforce the importance of providing customers the

best final product possible. This is a great way to help

your crews see and understand their mistakes and

how to fix them.

J O N E R B S T

For production crews, excellent customer service

starts with technical competence. Go to The Hub and

check out our new FSI Installation videos!

I N S T A L L A T I O N V I D E O U P D A T E S

I S S U E 9 / W I N T E R 2 0 1 5

2323

Be Proactive: Order Now!

B O B W A L D R O N

2424

P R O D U C T I O N

P olyLevel has proven to be a very profitable line of business for our dealers who have embraced

the product, and the one thing these dealers have in common—other than profit—is that they have

already invested in additional equipment and training to grow this product line further. Are you ready

to do the same?

Now is the time to plan for the 2016 PolyLevel season and Thrasher Equipment can help.

Six months ago Thrasher Equipment began creating smart, easy to use, reliable and economical

PolyLevel rigs for the network. Thrasher leveraged their years of PolyLevel expertise, coupled with

experienced rig builders, to create turnkey PolyLevel rig options that will help achieve your growth

goals for 2016.

Let’s take a brief look at what comes standard on a Thrasher Equipment PolyLevel rig:

■ Simple to operate and service Boss Proportioner

(Reactor)

■ 30kW water cooled diesel generator with 25 gallon

fuel tank; runs quiet and cool with enough power for

every rig component, including A/C, heater and wall

outlets

■ 210’ of hose with durable hose cover and integrated

2’ sacrificial whips, all housed on a wall mounted

hose rack

■ High capacity air compressor

■ Clean design with studded, insulated walls with

embedded electrical and air lines covered with ½”

polyurethane laminated plywood

■ Fully insulated ceiling and floor

■ Lights, electrical and air outlets throughout

■ 2 GX-7 spray guns

■ PolyLevel Starter Kit which includes all FSI sold

PolyLevel supplies to get started

■ Integrated drum holders to secure two drum sets of

material (material sold separately)

■ Chest style tool box with workbench and vice

■ Eye wash station and fire extinguisher

Thrasher Equipment also offers an economical, fully warrantied two-hose rig operated from a single generator and Boss Proportioner; just contact your FSI Dealer Support Team for more information and expand your PolyLevel business today!

I S S U E 9 / W I N T E R 2 0 1 5

2525

H ave you determined what new team members you need to

fulfill your 2016 business goals? Have you started recruiting for

these positions? If you answered “no,” start planning and recruiting

now, because:

HIRING TAKES TIME. Unemployment is low and it’s an employee’s

market; great people seem hard to come by, but consider this: about 51%

of actively employed people are still actively looking for or are open to the

idea of taking other jobs. Your new team members are out there but it

may take a little time to find them because they are employed and have

options (read Not in a Hurry). If you want to find the best person for each

role, start looking now so you have plenty of time and don’t have to settle.

WORKERS BEING LAID OFF. Consider that in some parts of

the country, construction employees are being (or have already been)

laid off because of the impending weather. Now is the perfect time to

recruit those employees to your company; you can offer year-round

work at a great company that pays well! Let’s not wait until their spring

construction season gets rolling again. Strike while the iron is hot.

GREAT TIME FOR TRAINING. Finally, if you hire now, you have

plenty of time to immerse new employees in your culture and get them

trained the right way. So often we hire right before—or even after—we

need someone to fill a role, then we throw these unprepared hires right

into the fire because we’re busy. This is not good for them, the customer,

or the company, and we often end up losing them because of it. Imagine

instead having all your teams completely trained and enjoying life in

your company long before the busy season hits. It can be a reality but

only if you start now!

Hiring in the Off Season T I F F A N Y S E E V E R S

2626

M A N A G E M E N T

“I am excited to announce that I have moved to FSI’s dealer development group.

I have worked for Thrasher and FSI since 2007, starting as Marketing Coordinator and ending as Director of Human Resources and General Counsel. Over the years, I’ve had the pleasure of getting to know many of you in management training and when I’ve assisted you in human resources and company culture matters. Now I have the privilege of assisting you full-time with both. Let me know how I can help!”

—T I F F

I S S U E 9 / W I N T E R 2 0 1 5

2727

B y now, you’re probably well aware that we encourage hiring throughout the winter, but with all that hiring

comes the responsibility of training, so we want you to know that we’re here to help with that process! While

we have utilized job shadowing in the past, we have designed a more efficient and effective way to immerse your

employees into the network and their roles.

We’ll introduce them to topics such as:

■ The Business Machine model and how each

department affects the others

■ How mindset and beliefs lead to individual success

■ Basics of culture and the role each employee takes in

building and maintaining that culture

■ Practical on-the-job training based on the

department your new hire will work in

■ What it means to be a part of our network of top

contractors, including all of the resources available

to them

Bring your new hires and join Kurtis Kammerer, Jenny Thompson, Jon Erbst, and myself for New Hire Training that

will set up your new employees for success!

On February 2-5 and April 19-22, 2016, we invite all of your new employees to join us at FSI’s headquarters in Omaha for our New Hire Training.

T I F F A N Y S E E V E R S

N E W H I R E T R A I N I N G

2828

M A N A G E M E N T

It all begins and ends in

your mind. What you give

power to has power over

you – if you allow it.

W H A T W I L L Y O U T H I N K A B O U T I N 2 0 1 6 ?

Q U O T E

I S S U E 9 W I N T E R 2 0 1 5

FO

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