the fourth major group: clerical support workers 4 english... · 4 keep transactions and files in a...

Saudi Standard Classification of Occupations

1

The Fourth Major group:

Clerical support workers


2

Occupation data

Title Code

Clerical support workers 4 Major

General and keyboard clerks 41 Sub-major group

General office clerks 411 Minor group

General office clerks 4110 Unit group

Government Relations Clerk 411001 Occupation

Provide the necessary information for transactions clearance, follow-up clearance

processes and fulfill the requirements of government forms, documents and

procedures, and follow-up staff transactions in coordination with the external

units ;

Occupation summary

Main accountabilities

Collect data and information on papers, documents and conditions that must be available to clear

and secure transactions quickly and effectively in accordance with regulating policies and procedures ; 1

Update and fulfill all requirements of governmental forms, documents and procedures in accordance

with the regulating laws and regulations ; 2

Carry out the instructions related to the confidentiality of transactions and records, and deal with

them with the utmost professionalism ; 3

Archive, classify and arrange documents in accordance with established practices ; 4

Receive and answer employees' inquiries and follow up their transactions in coordination with the

concerned external units’ staff, and inform them of all developments . 5

Educational requirements

Literacy and numeracy Education field (1) Lower secondary education

Minimum education

level Education field (2)

Education field (3)


3

Technical and behavioral skills

Technical skills # Behavioral skills #

Business systems 1 Team Work 1

Classification of documents 2 Working with Teams 2

Contact person services 3 Self Awareness 3

Daily record keeping 4 Details Oriented 4

Licensing and accreditation policies/ process 5 5


1

Occupation data

Title Code



General office clerks 411 Minor group

General office clerks 4110 Unit group

Registry Clerk 411002 Occupation

Register, organize and arrange documents, take appropriate action in related

emergencies, maintain confidentiality of transactions, and keep records and

documents ;

Occupation summary


Register the documents after being notarized by the notary public or the authorized competent

authority, organize and arrange them according to the regulating policies and procedures ; 1

Review the validity of the data contained in the documents, ensure that the signatures and seals are

fulfilled, and take the appropriate actions on the emergencies related to the documents, records or

transcripts in accordance with the regulating policies and procedures ;

2

Carry out the instructions related to the confidentiality of transactions and records, and deal with

them with the utmost professionalism ; 3

Archive, classify and arrange documents in accordance with the established practices ; 4

Receive customers’ inquiries, follow up their transactions and respond to their questions and

inquiries . 5



Minimum education


Education field (3)


2



Classification of documents 1 Team Work 1

Document management software 2 Working with Teams 2

Daily record keeping 3 Self Awareness 3

Records management 4 Details Oriented 4

Auditing 5 5


1

Occupation data

Title Code



Secretaries (general) 412 Minor group

Secretaries (general) 4120 Unit group

Administrative Assistant 412001 Occupation

Follow up the implementation of administrative decisions issued by the line

manager and organize mail and daily appointments, perform administrative

duties related to the progress of work, and coordinate and organize line

manager’s meetings ;

Occupation summary


Carry out the administrative instructions issued by the line manager and follow up the

implementation of his/her administrative decisions ; 1

Open and sort the paper mails and send it to the concerned parties, open and reply to the e-mail as

directed by the line manager ; 2

Perform printing works, answer inquiries and phone calls and organize private files ; 3

Keep transactions and files in a seamless manner for easy reference ; 4

Coordinate, organize, participate in the meetings of the line manager and the employees of the

organizational unit, and record and document the minutes of these meetings, print and circulate the

minutes of meetings of the line manager to other parties participating in this meeting .

5



Minimum education


Education field (3)


2



Email software 1 Team Work 1

Mail sorting 2 Working with Teams 2

Scheduling of visits 3 Self Awareness 3

Typing 4 Details Oriented 4

Office machines 5 5


1

Occupation data

Title Code



Secretaries (general) 412 Minor group

Secretaries (general) 4120 Unit group

Secretary 412002 Occupation

Support the manager or the department by writing documents, managing phone

calls and visits, and assisting in the coordination of core projects and business

agenda management;

Occupation summary


Take shorthand notes of dictations, copy, review and coordinate correspondence, reports and

meeting minutes according to the office's standards; 1

Receive, sort and direct phone calls from employees and external customers, receive phone messages,

answer callers' inquiries, and forward calls to the right person; 2

Handle incoming and outgoing mail, check, record and distribute postal correspondence; 3

Examine meeting and appointment requests, coordinate schedules of meeting participants, schedule

meetings, secure the meeting room and prepare the business agenda; 4

Create and maintain systems for keeping files and records, and save all documents on a regular basis. 5



Minimum education


Education field (3)



Scheduling of visits 1 Team Work 1

Email software 2 Working with Teams 2

Document management software 3 Self Awareness 3

Typing 4 Details Oriented 4

Contact person services 5 5


1

Occupation data

Title Code



Keyboard operators 413 Minor group

Typists and word processing operators 4131 Unit group

Shorthand Writer 413101 Occupation

Write verbal orders, minutes and instructions in a shorthand or abbreviated

manner, decipher shorthand writing and rewrite it in a readable, understandable

and correct way, and transcript these texts using a computer, word processor, or

typewriter;

Occupation summary


Write verbal orders, minutes and instructions in shorthand or abbreviated manner ; 1

Decipher abbreviated writing and rewrite it in a readable, understandable and a correct language ; 2

Review the texts with the concerned persons, and ensure the completeness and accuracy of the

shorthand information ; 3

Print correspondence, reports, and texts related to drafts, corrected copies, or sound recordings, and

transcript these texts using a computer, word processor, or typewriter ; 4

Comply with data and information confidentiality instructions; 5



Minimum education


Education field (3)



Shorthand 1 Team Work 1

Debate stenography 2 Working with Teams 2

Hand written document interpretation 3 Self Awareness 3

4 Details Oriented 4

5 5


1

Occupation data

Title Code




Typists and word processing operators 4131 Unit group

Printing Technician and Proofreader 413102 Occupation

Write, edit, and print letters, reports, and forms using a word processor,

computer or typewriter, and record verbal orders in shorthand (fast typing); Occupation summary


Print correspondence, reports, and texts related to drafts, corrected copies, or sound recordings, and

transcript these texts using a computer, word processor, or typewriter; 1

Perform spelling and grammar proofreading, check the punctuation and drafting of work transcribed

texts, reformat documents and adjust settings according to style requirements, such as formatting,

page layout, and line spacing;

2

Use the file storage system on computer to store, retrieve, update, and delete documents; 3


Operate office machines such as photocopiers, printers, readers, scanners, stencil cutters, folding and

binding machines, and fill machines with necessary materials such as blank paper or films ; 5



Minimum education


Education field (3)



Office software suite 1 Team Work 1

Typing 2 Working with Teams 2

Document processing software 3 Self Awareness 3


5 5


1

Occupation data

Title Code




Data entry clerks 4132 Unit group

Data Entry Clerk 413201 Occupation

Review and audit data forms, and enter and store data and information on the

computer ; Occupation summary


Review and code forms related to data and ensure its completion ; 1

Enter data and information on the computer according to software and statistical systems, review

data classification codes and information entered, and correct errors therein ; 2

Save entered information ; 3

Create backup copies of the saved data and information ; 4




Minimum education


Education field (3)



Classification of documents 1 Team Work 1

Document management software 2 Working with Teams 2

Data warehouse 3 Self Awareness 3

Numerical data recording 4 Details Oriented 4

Hand written document interpretation 5 5


1

Occupation data

Title Code


Customer services clerks 42 Sub-major group

Tellers, money collectors and related clerks 421 Minor group

Bank tellers and related clerks 4211 Unit group

Teller 421101 Occupation

Review cash disbursement requests, ensure the completion of legal and

accounting requirements, receive and exchange securities and return undisbursed

money to the treasury ;

Occupation summary


Review the cash disbursement requests, ensure that they are all correct and fulfill all legal and

accounting requirements, and pay the financial dues and monthly salaries of the employees according

to the regulating policies and procedures ;

1

Receive and disburse securities and ensure their authenticity and compliance with the prepared

financial documents and reports; 2

Cooperate and coordinate with the Treasurer and audit the accounts, in order to return undisbursed

money to the treasury ; 3

Comply fully with procedural manuals and the disbursement regulating policies and procedures ; 4

Prepare and update financial reports and documents, document accounting operations related to

financial imports and exports, and ensure that they are archived in systematic ways to facilitate easy

access and continuous update ;

5



Minimum education


Education field (3)


2



Daily record keeping 1 Team Work 1

Payment systems 2 Working with Teams 2

Documenting receipt and delivery 3 Self Awareness 3


5 5


1

Occupation data

Title Code





Correspondence Writer 421102 Occupation

Receive letters, envelopes, parcels, receive fees and prices of postal services

provided, and perform various postal duties ; Occupation summary


Accept and receive postal mail items and packages and calculate postal charges for registration,

insurance and stamps ; 1

Receive postal services’ charges and issue a receipt ; 2

Collect fees of rented post boxes, receive telegrams, collect their fees and send them, and sell various

postage stamps ; 3

Match cash accounts, stamps and receipts at the end of each working day ; 4

Keep records and transactions related documents . 5



Minimum education


Education field (3)



City postal delivery service 1 Team Work 1

Rural postal delivery service 2 Working with Teams 2

Records management 3 Self Awareness 3

Mail sorting 4 Details Oriented 4

Archiving 5 5


1

Occupation data

Title Code





Currency Exchange Clerk 421103 Occupation

Process routine banking transactions, such as deposits, withdrawals and currency

exchange, record all transactions and settle cash balance; Occupation summary


Exchange one currency for another according to the official exchange rates, follow up changes in the

currency rates and activities affecting them and the decisions of regulators in case of a change ; 1

Examine currencies to ensure that they are not damaged nor counterfeit, check the sources of large

quantities of currencies and coordinate with agencies specialized in suspicious transactions ; 2

Record all currency exchange transactions and settle amounts received with total transactions, and

report or settle differences ; 3

Follow policies and procedures in compliance with relevant laws and regulations ; 4

Prepare and update financial reports and documents, document operations related to currency

exchange, and ensure that they are archived in systematic ways to facilitate easy access and

continuous update .

5



Minimum education


Education field (3)



Currency exchange 1 Team Work 1

Cash balance 2 Working with Teams 2

Numerical data recording 3 Self Awareness 3

Payment systems 4 Details Oriented 4

Money movement 5 5


1

Occupation data

Title Code




Debt-collectors and related workers 4214 Unit group

Fundraiser 421401 Occupation

Request financial contributions or other grants on behalf of individuals or

institutions, collect these donations, and communicate with donors; Occupation summary


Implement fundraising programs and initiatives and follow the procedures established for

fundraising; 1

Communicate with donors and sponsors, present fundraising issues, conclude donation agreements,

and coordinate fundraising activities; 2

Participate in fundraising events, websites, online forums and other fundraising outlets; 3

Seek current and potential donors to identify their charitable goals, record their donations and

related data; 4

Keep record of the progress towards fundraising goals, document donation levels and frequency, and

disseminate them to the institution and donors. 5



Minimum education


Education field (3)



Increasing collection rates 1 Team Work 1

Payment tracking 2 Working with Teams 2

Charitable Endowments 3 Self Awareness 3


5 5


1

Occupation data

Title Code




Debt-collectors and related workers 4214 Unit group

Collector 421402 Occupation

Prepare statements of entities, individuals, revenues and amounts due, collect

cash, record the collected amounts and keep paper copies of the receipts ; Occupation summary


Prepare statements of amounts due from entities, and collect them in accordance with the regulating

policies and procedures ; 1

Follow up and coordinate with the concerned parties in order to collect cash and respond to various

related inquiries and questions ; 2

Record the amounts collected and update the statements on an ongoing basis, implement

instructions related to the confidentiality of financial transactions, and deal with them professionally ; 3

Fully comply with the procedural manuals and regulating policies and procedures related to the

collection of amounts due ; 4

Keep paper copies of receipts and documents, arrange and maintain them according to the policy ; 5



Minimum education


Education field (3)



Numerical data recording 1 Team Work 1

Debt collection 2 Working with Teams 2

Bill-posting 3 Self Awareness 3


5 5


1

Occupation data

Title Code



Client information workers 422 Minor group

Travel consultants and clerks 4221 Unit group

Land Reservation Host 422101 Occupation

Assist passengers with flight inquiries, provide check-ins and place luggage

identification tags; Occupation summary


Help travelers, handle inquiries regarding departure and arrival times; 1

Register passengers and allocate seat numbers, provide boarding passes and place luggage

identification tags; 2

Weigh luggage and inform passengers of related restrictions; 3

Provide passengers with information regarding the use of the self-registration system; 4

Comply fully with procedural manuals and the regulating policy and procedure. 5



Minimum education


Education field (3)



Transport management (passenger traffic) 1 Team Work 1

Worldspan travel reservation system 2 Working with Teams 2

Travel reservation software 3 Self Awareness 3

Ground services 4 Details Oriented 4

Passenger transport 5 5


1

Occupation data

Title Code





Travel Clerk 422102 Occupation

Provide advice and basic information to customers regarding tourist areas and

programs, respond to inquiries, and process basic requests using telephone or

other electronic means at the Customer Service Center;

Occupation summary


Respond to basic customer questions and queries, advise clients on tourist areas, programs, organized

trips, and other related topics; 1

Handle customer’s requests and basic requirements, such as providing tourist publications and

sending data and information on the available tourism services; 2

Receive incoming phone calls and answer questions and inquiries regarding tourist services; 3

Assist customers in finding tourist service providers according to the desired requirements and prices,

and facilitate and coordinate booking transactions ; 4

Comply fully with procedural manuals and the regulating policy and procedure . 5



Minimum education


Education field (3)



Tourism and conference services 1 Team Work 1

Tourist guiding 2 Working with Teams 2

Customer services 3 Self Awareness 3

Customer relationship management

software (CRM) 4 Details Oriented 4



1

Occupation data

Title Code





Ticket Clerk 422103 Occupation

Provide travel services to customers, carry out activities, such as booking airline

tickets, hotels and organize trips; Occupation summary


Promote, sell and organize ticket and trip deals for various means of transportation; 1

Arrange travel, land, air or sea travel reservations for clients in coordination with travel agencies and

tour operators; 2

Respond to customer inquiries related to ticket reservations according to tours, transportation and

destinations; 3

Manage relationships with the main suppliers and customers, implement effective solutions, and set

high standards of service; 4

Follow policies and procedures in compliance with relevant laws and regulations. 5



Minimum education


Education field (3)



Ticket sale 1 Team Work 1

Travel reservation software 2 Working with Teams 2

Regular travel sales 3 Self Awareness 3

Worldspan travel reservation system 4 Details Oriented 4

5 5


1

Occupation data

Title Code




Contact centre information clerks 4222 Unit group

Call Center Clerk 422201 Occupation

Receive phone requests, answer basic customer questions and inquiries, provide

consumers with information about the company's products, services and policies,

escalate calls that require additional information or technical responses to a

higher level, report daily on total call numbers, answered calls, and follow-up

schedules of potential customers;

Occupation summary


Receive phone requests, respond to basic questions and inquiries of customers, and provide

consumers with telemarketing information; 1

Make outgoing marketing calls, deal with customers, provide product services and follow up on debt

collection ; 2

Escalate calls that require additional information or technical responses to a higher level to meet the

additional customer needs and ensure they receive the required service ; 3

Prepare daily reports on total call numbers, answered calls, and follow-up schedules of potential

customers and customers who require additional information or services ; 4




Minimum education


Education field (3)


2



Customer services 1 Team Work 1

Selling experience (telemarketing) 2 Working with Teams 2



software (CRM) 4 Details Oriented 4

5 5


1

Occupation data

Title Code




Contact centre information clerks 4222 Unit group

Customer Service Center Inquiry Clerk 422202 Occupation

Provide customers with advice and basic information regarding tourist areas and

programs, respond to inquiries, and process basic requests using telephone or

other electronic means at the Customer Service Center;

Occupation summary


Respond to basic customer questions and queries, advise clients on the facility’s products, services,

policy, and other related topics; 1

Process customer requests and basic requirements, such as sending letters, forms or other documents,

as well as processing financial transactions; 2

Resolve basic customer complaints, and refer the more complex problems to the Complaints Officer or

the relevant employee; 3

Record received queries and complaints, and report the prescribed solutions; 4




Minimum education


Education field (3)





software (CRM) 2 Working with Teams 2



5 5


1

Occupation data

Title Code




Telephone switchboard operators 4223 Unit group

Call Center Operator 422301 Occupation

Supervise the operation of telephone exchangers, calls, receive and answer

telephone calls, report problems and record and relay messages to employees or

customers;

Occupation summary


Supervise the operation of telephone exchangers, telephone switchboards and related controllers, in

order to deliver, hold, divert and disconnect telephone calls; 1

Answer incoming calls, welcome callers, provide information, divert calls, receive and relay messages

as needed; 2

Follow-up the status of telephone sets and exchangers, ensure speedy reporting of devices and

phones and broken lines and perform maintenance as soon as possible; 3

Comply fully with procedural manuals and the regulating policy and procedure; 4

Submit technical reports to the department on the progress of work and clarify the difficulties and

challenges that hinder it. 5



Minimum education


Education field (3)



Internal telephone network (installation) 1 Team Work 1

Telephone switchboard 2 Working with Teams 2

Telecommunications technology 3 Self Awareness 3

Contact person services 4 Details Oriented 4

5 5


1

Occupation data

Title Code





Telephone Exchange Operator 422302 Occupation

Operate telephone exchangers, telephone switchboards and related controllers

to make phone calls, receive queries from callers, report problems, and record

and relay messages to employees or customers;

Occupation summary


Operate telephone exchangers, telephone switchboards and related controllers, in order to deliver,

hold, divert and disconnect telephone calls; 1

Supervise the reception of internal and external calls and answer the inquiries of callers, and make

sure to provide information on phone numbers and addresses when asked; 2

Respond to telephone directory assistance queries, and provide customers with area codes, phone

numbers, and other relevant information; 3

Report broken devices, phones and lines for replacement or maintenance as soon as possible; 4




Minimum education


Education field (3)



Telephone switchboard 1 Team Work 1

Contact person services 2 Working with Teams 2

Telephone switching (domestic) 3 Self Awareness 3

Telephone switching (international) 4 Details Oriented 4

5 5


1

Occupation data

Title Code





Telephone Communication Clerk 422303 Occupation

Respond to callers' queries, send telegrams, faxes, and report communication

failures ; Occupation summary


Receive all internal and external calls and respond to callers' queries according to his level of

authority, and provide information regarding phone numbers and addresses when requested ; 1

Make phone calls and send telegrams and faxes according to different directions and instructions; 2

Report broken devices, phones and lines for replacement or maintenance as soon as possible ; 3

Comply fully with procedural manuals and the regulating policy and procedures of various

communication duties ; 4

Submit technical reports to the department on the progress of work and clarify the difficulties and

challenges that hinder it . 5



Minimum education


Education field (3)



Internal telephone network (installation) 1 Team Work 1

Internet protocol (IP) telephony technology 2 Working with Teams 2

Telecommunications technology 3 Self Awareness 3

Telephone switchboard 4 Details Oriented 4

5 5


1

Occupation data

Title Code




Hotel receptionists 4224 Unit group

Hotel Receptionist 422401 Occupation

Supervise, coordinate and provide services to the guests at the reception,

including booking, check-in and check-out; Occupation summary


Keep a list of bookings, and provide the necessary paper records; 1

Promote customer service and satisfaction, and follow up on disputes and complaints; 2

Encourage the implementation of hotel policy and procedures; 3

Establish and maintain strong business relationships with other parties, such as travel and reservation

agencies; 4

Review hotel rates and organize bills accordingly. 5



Minimum education


Education field (3)




Hotel reception 2 Working with Teams 2

Hotel premises caretaking 3 Self Awareness 3

Techotel hotel reservations system 4 Details Oriented 4



1

Occupation data

Title Code




Enquiry clerks 4225 Unit group

Customer Complaints Clerk 422501 Occupation

Resolve basic customer complaints, and refer the more complex problems to the

Complaints Officer or other relevant employee ; Occupation summary


Resolve basic customer complaints and respond to their basic queries ; 1

Refer complex problems to the Complaints Officer or any other entity ; 2

Keep a record of incoming complaints and report decisions taken ; 3

Provide feedback on the status of the complaint, and guide the owner towards completing the

procedures ; 4




Minimum education


Education field (3)




Telephone interviewing 2 Working with Teams 2

Information Dissemination 3 Self Awareness 3

Data communications 4 Details Oriented 4

5 5


1

Occupation data

Title Code




Enquiry clerks 4225 Unit group

Inquiry Clerk 422502 Occupation

Prepare a list of the employees' names and their internal telephone numbers,

receive the reviewers and direct them to the competent authority, receive

telephone calls, respond to inquiries or refer to the competent authority;

Occupation summary


Prepare a list of employees' names and internal telephone numbers in case of inquiries and telephone

calls referral; 1

Receive visitors and reviewers and guide them to the destination they want inside the entity; 2

Receive incoming phone calls, answer questions and inquiries and forward them to the desired

department or person as requested; 3

Respond to visitors' inquiries and questions according to the level of authority provided and as

directed by the line manager ; 4




Minimum education


Education field (3)



Handling complaints 1 Team Work 1

Customer services 2 Working with Teams 2

Consumer issues 3 Self Awareness 3

Contact person services 4 Details Oriented 4

5 5


1

Occupation data

Title Code




Receptionists (general) 4226 Unit group

Receptionist 422601 Occupation

Receive visitors and customers and determine their demands and direct them to

the competent authority and receive phone calls and respond to inquiries or refer

to the competent authority and keep records of the visitors;

Occupation summary


Receive and welcome visitors and clients, identify their demands and provide them with the required

information, inform the concerned authority about the reviewers and customers and guide them ; 1

Receive phone calls, and answer inquiries or refer them to the competent authority ; 2

Make internal communications to acquire information ; 3

Arrange the dates of interviews, record the names of reviewers and clients in the relevant records ; 4




Minimum education


Education field (3)



Reception desk 1 Team Work 1

Telephone switchboard 2 Working with Teams 2

Scheduling of visits 3 Self Awareness 3

Customer services 4 Details Oriented 4

5 5


1

Occupation data

Title Code




Receptionists (general) 4226 Unit group

Patient Receptionist 422602 Occupation

Receive patients, record their personal and health insurance data, if any, recall

the advance reserved appointment or identify their immediate needs in the

clinics, fill out the forms used in the reception, enter the data on the automated

system and hospital information network, complete the financial transactions

and arrange the roles of the reservation and refer the patient to the required

clinic to wait in, and prepare Daily reception emergency and clinic reports;

Occupation summary


Meet the patients, record their personal and health insurance data, if any, recall the advance booking

dates or identify their immediate needs from the clinics ; 1

Fill in forms used in the reception and enter and save data on the automated system and hospital

information network ; 2

Complete the financial transactions and arrange the booking order, and refer the patient to the clinic

required to wait in ; 3

Receive emergency cases in emergency reception and record patient or injured data through relatives

or companions, during or after providing emergency services to the patient ; 4

Prepare daily reception, emergency and clinics’ reports, and strictly abide by and comply with the

procedural manuals, policies and procedures . 5



Minimum education


Education field (3)


2



Hospital reception 1 Team Work 1

Reception desk 2 Working with Teams 2

Telephone switchboard 3 Self Awareness 3

Scheduling of visits 4 Details Oriented 4

Customer services 5 5


1

Occupation data

Title Code




Survey and market research interviewers 4227 Unit group

Field Survey Clerk 422701 Occupation

Interview individuals, record their answers to market research questions on

variety of topics, examine answers and provide feedback to research designers; Occupation summary


Communicate remotely or in person with selected individuals, persuade them to participate in the

questionnaire, and ask questions related to the pre-determined survey; 1

Record and save individuals' answers, and transfer written answers to a computer database; 2

Examine the questionnaire’s data for missing or inconsistent data, track problems, and verify accuracy

of answers where possible; 3

Provide feedback to surveyors on the preparation and planning of questionnaires, and identify

corrective measures or aspects to be improved; 4




Minimum education


Education field (3)



Market surveys (statistical analysis) 1 Team Work 1

Interviewing (street interviews) 2 Working with Teams 2

Data collection 3 Self Awareness 3

Numerical data recording 4 Details Oriented 4

5 5


1

Occupation data

Title Code




Survey and market research interviewers 4227 Unit group

Data Collector 422702 Occupation

Study data collection tools, make sure to identify the required tools, visit sites,

and collect data and field statistical information ; Occupation summary


Study the statistical form and determine the type and nature of information and statistical data ; 1

Examine the executive program and the geographical area and organize schedules and appointments

for field visits ; 2

Interview individuals and give them statistical forms to fill, brief them of the survey’s objectives, and

the way of data and information filling ; 3

Fill in the statistical data and information provided by individuals into a statistical form ; 4

Compile the completed statistical forms, ensure the information integrity, and maintain the

confidentiality of data and information . 5



Minimum education


Education field (3)



Data collection 1 Team Work 1

Numerical data recording 2 Working with Teams 2

Data modelling 3 Self Awareness 3

Data warehouse 4 Details Oriented 4

5 5


1

Occupation data

Title Code




Client information workers not elsewhere classified 4229 Unit group

Hospital Admission Clerk 422901 Occupation

Meet patients to acquire admission or discharge, process paperwork and billing,

and assist patients with basic queries; Occupation summary


Interview patients or their representatives for personal information, such as name, age, contact

details and billing information, and provide questionnaires to patients to fill; 1

Verify the accuracy of the information provided and enter it into the hospital system, and forward

the information or printed copies to the relevant departments as needed; 2

Collect and verify patient billing information, print hospital admission and discharge forms, and

insurance forms to assist with the payment process; 3

Explain hospital rules, such as visit times and payment procedures; 4

Prepare daily work activities reports, and forward them to the concerned departments, and strictly

abide by with the procedural manuals and regulating policies and procedures. 5



Minimum education


Education field (3)



Hospital reception 1 Team Work 1

Reception desk 2 Working with Teams 2

Customer services 3 Self Awareness 3

Daily record keeping 4 Details Oriented 4

5 5


1

Occupation data

Title Code




Client information workers not elsewhere classified 4229 Unit group

Customer Data Entry Clerk 422902 Occupation

Interview customers, obtain their personal data and validation papers,

understand and record clients’ requests and transactions, advice on completing

the required procedures, enter and save customers’ data on the automated

system and information network, prepare daily reports regarding customers and

their requests and submit them to the concerned departments;

Occupation summary


Interview clients to identify their needs, record their personal data, obtain photocopy of the personal

identification and other required data; 1

Identify the client's needs and help him fill the required forms and supporting papers, and guide and

direct the customer towards the subsequent procedures to obtain the required service ; 2

Make phone calls, and use electronic means of communication to complete the client's data, and

make sure that the required documents are complete and correct; 3

Enter customer data on the facility’s information network using automated software, save and

archive customer data and papers received in an easy accessible way ; 4

Prepare daily reports on received customer requests and data, and continuously update the database . 5



Minimum education


Education field (3)


2





software (CRM) 2 Working with Teams 2

Daily record keeping 3 Self Awareness 3

Document management software 4 Details Oriented 4

5 5


1

Occupation data

Title Code


Numerical and material recording clerks 43 Sub-major group

Numerical clerks 431 Minor group

Accounting and bookkeeping clerks 4311 Unit group

Accounting Clerk 431101 Occupation

Perform a variety of writing duties to support various accounting processes,

update daily accounting books, ledgers and other records, record financial

business transactions, and maintain these records in accordance with the

regulating policy and procedures ;

Occupation summary


Compile and prepare various invoices related to procurement and expenses and prepare statements

of custody and vouchers in accordance with the regulating policy and procedures ; 1

Open book accounts and specific files for all accounts, close the daily sales account at the end of each

working day, and match the vouchers with the net daily sales according to the line manager's

instructions;

2

Perform simple calculations and record and analyze financial data, such as averages, percentages and

rates ; 3

Keep accounting records and documents in files, check the accuracy of invoices and other accounting

documents ; 4

Prepare financial reports, review their formulas, print and distribute financial reports in accordance

with the instructions of the line manager and in accordance with the regulating policy and

procedures .

5



Minimum education


Education field (3)


2



Book-keeping 1 Team Work 1

Daily record keeping 2 Working with Teams 2

Numerical data recording 3 Self Awareness 3

Accounting software 4 Details Oriented 4

5 5


1

Occupation data

Title Code




Statistical, finance and insurance clerks 4312 Unit group

Financial Clerk 431201 Occupation

Assist in financial operations, such as data collection, calculation of total

amounts, averages and presentation of results; Occupation summary


Collect, validate, and enter financial data into manual records or data systems; 1

Perform simple calculations and record and analyze financial data, such as averages, percentages and

rates; 2

Save financial transaction records, and save supporting documents for reference; 3

Prepare, print and distribute financial reports, and review their formulas; 4




Minimum education


Education field (3)



Financing 1 Team Work 1

Financial reporting 2 Working with Teams 2

Financial reporting software 3 Self Awareness 3


5 5


1

Occupation data

Title Code




Statistical, finance and insurance clerks 4312 Unit group

Insurance Clerk 431202 Occupation

Process insurance policy requests, ensure that all necessary information are

available, conduct limited investigations of claims, process payments after

verification, and save insurance records;

Occupation summary


Communicate with policyholders to verify the accuracy and integrity of information regarding claim

forms, applications and related documents; 1

Review and validate the data and documents submitted by policyholders and insurance agents,

including original insurance applications, to determine the necessary changes; 2

Prepare and cancel insurance policy applications, insurance claim forms, business and government

forms, and other documents; 3

Calculate basic premiums, refunds, commissions, adjustments, and the new reserve requirements

using standard tools, ensure that premiums and rates are calculated correctly; 4

Prepare installment bills, ensure the collection of installments, collect initial installments and issue

receipts. 5



Minimum education


Education field (3)


2



Insurance services 1 Team Work 1

Document processing software 2 Working with Teams 2

Classification of documents 3 Self Awareness 3


5 5


1

Occupation data

Title Code




Payroll clerks 4313 Unit group

Salary Clerk 431301 Occupation

Perform accounting and administrative duties related to the preparation of the

payroll in the institution, collect employee attendance data, calculate salaries and

determine salary increases or deductions;

Occupation summary


Keep record of employee attendance, leaves and overtime, and incorporate these data in payroll and

accounting systems; 1

Calculate salaries, deductions, monthly compensation, decisions related to payroll, and prepare

employee pay data; 2

Prepare employee payments and ensure timely processing; 3

Respond to staff inquiries regarding salary vouchers and compensation; 4




Minimum education


Education field (3)



Staff accounting 1 Team Work 1

Staff social issues accounting 2 Working with Teams 2

Administration of wages 3 Self Awareness 3


5 5


1

Occupation data

Title Code



Material-recording and transport clerks 432 Minor group

Stock clerks 4321 Unit group

Storekeeper 432101 Occupation

Receive the warehouse inbound materials and goods, arrange and store goods,

equipment and other materials and disburse them to the concerned authorities,

and participate in the stocktaking ;

Occupation summary


Receive the materials to be stored to the warehouses and ensure that they comply with the

specifications mentioned in the purchase orders, supply or samples ; 1

Organize and arrange the goods, equipment and other materials supplied to the warehouse, arrange

them in their correct places and document their data ; 2

Prepare, process and dispense materials to the concerned parties based on vouchers and in

accordance with the approved dispensing mechanisms ; 3

Determine the needs in terms of goods and materials upon reaching the inventory threshold and

keep a record of the input and output transactions related to the warehouse ; 4

Participate in inventory stocktaking, and match the actual inventory results to book and record

balances . 5



Minimum education


Education field (3)


2



Stock-keeping 1 Team Work 1

Store inventory 2 Working with Teams 2

Materials control 3 Self Awareness 3

Loading/ unloading 4 Details Oriented 4

5 5


1

Occupation data

Title Code





Shipping Clerk 432102 Occupation

Record the goods receipt, shipment and unloading data in the appropriate

records, review incoming goods based on the items of shipping invoices, papers

and other documents, prepare shipping documents, settle matters related to

insurance, customs, itinerary and delivery, and track shipment and receipt

processes, including receiving recipients' signatures for goods received;

Occupation summary


Record the data of receiving, shipping and unloading the goods in the appropriate records; 1

Review the received goods based on the items in the shipping invoices, papers, and other documents,

review the items of the ready for shipment goods and examine the shipping class cost table; 2

Arrange the process of collecting goods and make sure the address and the consignee are correct,

prepare shipping documents, and settle insurance customs, itinerary and delivery related matters ; 3

Follow the tracking system for shipping and receiving operations, including having recipients'

signatures for goods received ; 4

Comply fully with procedural manuals, the regulating policy and procedure, and health and safety

rules . 5



Minimum education


Education field (3)


2



Shipping office 1 Team Work 1

Transport services 2 Working with Teams 2

Logistics 3 Self Awareness 3

Documenting receipt and delivery 4 Details Oriented 4

Loading/ unloading 5 5


1

Occupation data

Title Code





Inventory Clerk 432103 Occupation

Keep record of produced goods, inbound dispensed and stored materials, deal

with the inventory, and ensure the provision of sufficient quantities; Occupation summary


Prepare and maintain records, inventory reports, price lists and shipments. 1

Record types and quantities of materials received for storage in the inventory record, determine stock

items’ prices, dates and sources as well as status in the store; 2

Record types and quantities of stock items dispensed from the warehouse and price it in accordance

with the facility specified and approved pricing systems, and record the date and purpose of

dispensing from the warehouse;

3

Monitor the movement of the incoming and outgoing items, participate in the stocktaking process,

find differences and identify the causes, review the material custody and ensure the integrity and

accuracy of the warehouse’s transactions ;

4

Follow policies and procedures in compliance with relevant laws and regulations . 5



Minimum education


Education field (3)



Materials management 1 Team Work 1


Warehouse work 3 Self Awareness 3

Logistics Principles & Practices 4 Details Oriented 4

Numerical data recording 5 5


1

Occupation data

Title Code




Production clerks 4322 Unit group

Production Clerk 432201 Occupation

Coordinate and accelerate the flow of materials required for production, prepare

production schedules, and ensure the availability of materials; Occupation summary


Estimate raw material consumption according to production based on schedules and coordinate the

overall flow of raw materials; 1

Prepare production requirement schedules, ensure the availability of raw materials, and follow up

adherence to schedules; 2

Collect and record production data such as production volume, productivity level, quality and

material consumption rates; 3

Check the adequacy of the stock of raw materials, arrange and track shipments from suppliers; 4

Prepare performance reports and submit them to the production department. 5



Minimum education


Education field (3)



Materials management 1 Team Work 1


Warehouse work 3 Self Awareness 3

Logistics Principles & Practices 4 Details Oriented 4

Numerical data recording 5 5


1

Occupation data

Title Code




Transport clerks 4323 Unit group

Transportation Operations Clerk 432301 Occupation

Keep a record of transportation operations, coordinate schedules of railway,

land, sea and air transportation; Occupation summary


Prepare and maintain records and reports related to containers and passengers; 1

Plan transport routes, confirm transport reservations, and ensure availability of vacant trip times

requested by customers; 2

Assign vehicles and drivers, loading and unloading activities, and arrange related appointments; 3

Ensure that necessary documents are obtained, and that invoices related to transport activities are

settled and approved; 4

Follow policies and procedures in compliance with relevant laws and regulations. 5



Minimum education


Education field (3)



Transport services 1 Team Work 1

Logistics 2 Working with Teams 2

Delivery monitoring 3 Self Awareness 3

Transport planning 4 Details Oriented 4

5 5


1

Occupation data

Title Code




Transport clerks 4323 Unit group

Parcel Post Clerk 432302 Occupation

Handle parcels inside post offices, sort and deliver them by vehicles or on foot,

and keep record of the transactions; Occupation summary


Prepare and maintain records and reports related to incoming and outgoing packages including all

delivery data, specific dates and prices of packages; 1

Accept, sort and distribute incoming postal parcels according to the post office distribution

procedures; 2

Collect and record the revenues of parcel collection and delivery, and prepare related reports ; 3

Take care of the workspace and equipment in the parcel room ; 4

Follow policies and procedures in compliance with relevant laws and regulations . 5



Minimum education


Education field (3)



Transport services 1 Team Work 1

Logistics 2 Working with Teams 2

Delivery monitoring 3 Self Awareness 3

Transport planning 4 Details Oriented 4

5 5


1

Occupation data

Title Code


Other clerical support workers 44 Sub-major group

Other clerical support workers 441 Minor group

Library clerks 4411 Unit group

Library Clerk 441101 Occupation

Assist library users in using references, keep records of received, stored, lent and

returned items, arrange books on shelves, and ensure the availability and

usability of library assets ;

Occupation summary


Assist library users in using reference, indexing cards, automated information systems and check

incoming and outgoing materials ; 1

Keep records of the incoming, stored, outgoing and returned items, and register indexing cards

according to the adopted system ; 2

Place books and other library materials on shelves and keep stored materials clean and safe ; 3

Maintain a good status of the library's assets, such as manuscripts, references and paper or electronic

books, and submit reports and recommendations regarding their condition and usability ; 4

Perform office activities, such as manually and electronically saving files, word processing and

writing . 5



Minimum education


Education field (3)



Library Service 1 Team Work 1

Documenting receipt and delivery 2 Working with Teams 2

Book preservation 3 Self Awareness 3

Record keeping 4 Details Oriented 4

5 5


1

Occupation data

Title Code




Mail carriers and sorting clerks 4412 Unit group

Mail Distributor 441201 Occupation

Receive mail messages, arrange outgoing postal correspondence based on

predetermined distribution cycles, deliver postal correspondence to the

respective recipients according to their addresses ;

Occupation summary


Receive different types of postal correspondence based on routes of delivery, in preparation for

distribution ; 1

Arrange ready for delivery postal items for distribution to the addresses of their consignees according

to the scheduled distribution cycles ; 2

Distribute outgoing postal items to the respective recepients according to addresses, hand it over to

the consignees after getting their signature and verify their identity, and collect packages delivery

fees from the recipient ;

3

Comply fully with procedural manuals and the postal distribution regulating policies and procedures ; 4

Submit reports on the progress of work and clarify the difficulties and challenges that hinder it . 5



Minimum education


Education field (3)



City postal delivery service 1 Team Work 1

Package and mail delivery 2 Working with Teams 2

Service of documents 3 Self Awareness 3


5 5


1

Occupation data

Title Code





Mail Sorter 441202 Occupation

Receive and check mail consignments, then sort and ship them to the consignees ; Occupation summary


Receive regular and registered mail, open consignments, sort postal mail items and check stamps

affixed to the containing envelopes and stamp them ; 1

Sort consignments according to consignees, inspect the items and stamp them with the office seal

and date ; 2

Package and distribute consignments to designated places for postmen to distribute, and send mail to

consignees at the address provided ; 3

Sort incoming mail items and distribute them to the boxes of the post office subscribers; 4

Participate in the investigation of complaints related to the loss or damage of materials sent by mail . 5



Minimum education


Education field (3)



Mail sorting 1 Team Work 1

Archiving 2 Working with Teams 2

Documenting receipt and delivery 3 Self Awareness 3


5 5


1

Occupation data

Title Code





Mail Operations Supervisor 441203 Occupation

Supervise the execution of procedures related to postal operations, ensure that

the employees adhere to the approved work procedures, support his

subordinates, and participate in determining the specifications, criteria, and

quality levels of postal operations ;

Occupation summary


Supervise the implementation of all necessary technical procedures related to postal operations and

follow up the work progress based on the plans and technical programs ; 1

Supervise receiving and inspecting the received mail, make sure that the employees adhere to the

approved work procedures and taking the appropriate corrective actions ; 2

Provide the necessary support to the subordinates and ensure the transfer of experiences and

knowledge necessary for their development and for improving their performance level and

productivity ;

3

Participate in determining the specifications, standards and quality levels required for various postal

operations ; 4

Perform regular technical reports related to postal works and operations, articulate faced issues and

challenges, and recommend suitable solutions and preventive procedures . 5



Minimum education


Education field (3)


2



Service of documents 1 Team Work 1

Delivery planning 2 Working with Teams 2

City postal delivery service 3 Self Awareness 3

Rural postal delivery service 4 Details Oriented 4

Records management 5 5


1

Occupation data

Title Code




Coding, Proofreading and Related Clercks 4413 Unit group

Data Encoder 441301 Occupation

Receive, classify and arrange mail and use tools, equipment and supplies

necessary to carry out postal coding operations, and transfer encoded and

arranged work materials to the sorting machine ;

Occupation summary


Receive, sort and arrange mail in a suitable way for the coding machine ; 1

Use the tools, equipment and supplies required to carry out, sustain and maintain postal coding

operations ; 2

Transfer work after encoding and arranging to the sorting machine, and convert single codes to

special codes using the encoding and display monitor, in accordance with the regulating policy and

procedures ;

3

Comply fully with procedural manuals and the postal coding regulating policies and procedures ; 4

Submit reports on the progress of work and clarify the difficulties and challenges that hinder it . 5



Minimum education


Education field (3)



Mail sorting 1 Team Work 1

coding 2 Working with Teams 2

Spread sheet software 3 Self Awareness 3

Data warehouse 4 Details Oriented 4

5 5


1

Occupation data

Title Code





Data Auditor 441302 Occupation

Ensure the adequacy of data and adherence to the methods of collection and

methods of obtaining them according to the established procedures, review the

data sources, review the documents and papers supporting them and ensure

their accuracy, supervise the collection and entry of data, ensure compliance with

the procedures, manuals and methods specified, prepare periodic technical

reports on the audited data, and articulate problems and challenges ;

Occupation summary


Ensure the adequacy of data, adhere to data collection and obtaining methods in accordance with

the established procedures ; 1

Review the data sources, review the supporting documents and verify their accuracy ; 2

Oversee data collection and input, and ensure compliance with established procedures, manuals and

methods ; 3

Use auditing and reviewing methods, such as sampling, source review, and other methods to ensure

the validity and accuracy of the data ; 4

Prepare periodic technical reports on the audited data, articulate the problems and challenges facing

the process, and propose appropriate preventive and corrective solutions and procedures ; 5



Minimum education


Education field (3)


2



Auditing 1 Team Work 1

Numerical data recording 2 Working with Teams 2

Records management 3 Self Awareness 3


5 5


1

Occupation data

Title Code





Data Encoders/Decoder 441303 Occupation

Receive incoming correspondence in code language and decrypt the encryption,

and create messages in the code language ; Occupation summary


Receive the correspondence received in code from using bodies in preparation for decoding and

analysis and extract its message and purpose ; 1

Decode incoming correspondence using the adopted methods to identify its contents and the

purpose of sending it ; 2

Create messages in the code language according to the instructions, and send them to the concerned

authorities ; 3

Use the tools, equipment and supplies required to carry out, sustain and maintain encoding

operations ; 4

Comply fully with procedural manuals and the encoding regulating policies and procedures ; 5



Minimum education


Education field (3)



Encryption (data security) 1 Team Work 1

Encryption technology 2 Working with Teams 2



5 5


1

Occupation data

Title Code





Customs Classifier 441304 Occupation

Examine goods and shipments, review supporting documents and shipping

certificates in English and translated language, classify goods and shipments by

type, size and specifications, prepare the lists according to specified customs

items, prepare daily reports of shipments data according to the specified items,

and review of other relevant officials in case of any queries or additional data;

Occupation summary


Examine goods and consignments, review supporting documents and shipping certificates in English

and translated language ; 1

Classify goods and shipments by type, size and specifications, register cargo and goods for clearance

in English and translated language, and prepare related lists according to specified customs classes; 2

Compile and arrange the lists and determine the customs tariffs according to the specified prices, and

send them to the clearance and tariff collection officials ; 3

Prepare daily reports of shipments data according to specified items, and refer to other relevant

officials in case of any additional queries or data ; 4

Comply fully with procedural manuals and the customs itemization regulating policies and

procedures . 5



Minimum education


Education field (3)


2



Customs operations 1 Team Work 1

Category 2 Working with Teams 2



coding 5 5


1

Occupation data

Title Code




Scribes and related Workers 4414 Unit group

Transcriber 441401 Occupation

Write, edit, and print correspondence and forms for employees using a word

processor, a computer, or a typewriter ; Occupation summary


Record verbal orders, write minutes, take oral notes, draft them according to their purpose, and

review their accuracy with those involved before printing ; 1

Transcribe and print correspondence, drafted and edited texts, or sound recordings using a computer,

a word processor, or a typewriter; 2

Perform spelling and grammar proofreading, check the punctuation and drafting of completed

works ; 3

Deliver printed or transcribed documents to staff and officials after completion ; 4




Minimum education


Education field (3)



Hand written document interpretation 1 Team Work 1

Office software suite 2 Working with Teams 2

Typing 3 Self Awareness 3

Scanning 4 Details Oriented 4

Copying machines servicing 5 5


1

Occupation data

Title Code




Filing and copying clerks 4415 Unit group

Archive Clerk 441501 Occupation

Classify and archive copies of correspondence and documents in files in an

organized manner ; Occupation summary


Examine letters, correspondence, receipts, invoices, fees, data and other papers and documents to be

saved and sorted by type and nature ; 1

Classify correspondence by subject, alphabetically or any other followed system ; 2

Place materials to be saved in files according to the followed classification and arrange files on

shelves or inside cabinets ; 3

Recover saved documents and transfer them to the concerned authorities upon request and in

accordance with the instructions ; 4

Maintain the order and integrity of the indexes or file indexing cards . 5



Minimum education


Education field (3)



Record keeping 1 Team Work 1

Records management 2 Working with Teams 2

Archiving 3 Self Awareness 3


Document processing software 5 5


1

Occupation data

Title Code




Filing and copying clerks 4415 Unit group

Microfilm Clerk 441502 Occupation

Set and adjust the tools and accessories used in microfilms, operate standard

microfilming devices and equipment, or install microfilm cards inside the device,

and save, arrange, and archive films, drafts and documents;

Occupation summary


Identify and calibrate the tools, devices, supplies and equipment related to microfilms, ensure their

readiness to operate, and maintain them regularly ; 1

Operate microfilming devices and equipment, and install raw microfilm cards inside the device for

imaging and processing ; 2

Save, arrange, and archive films, drafts and documents in a systematic way for easy reference and use

when needed ; 3

Supervise the implementation of technical procedures related to standard microfilming operations,

supervise the review of acid standards for film development and provide support to subordinates ; 4

Perform regular technical reports related to microfilm works and operations, articulate faced issues

and challenges, and recommend suitable solutions and preventive procedures . 5



Minimum education


Education field (3)


2



Microfilm 1 Team Work 1

Classification of documents 2 Working with Teams 2

Scanner technology 3 Self Awareness 3

Archiving 4 Details Oriented 4

5 5


1

Occupation data

Title Code




Personnel clerks 4416 Unit group

Human Resources Clerk 441601 Occupation

Maintain and update staff records, prepare employment reports and submit

them to specialists; Occupation summary


Keep and update records of employees, record personal data of new employees, and ensure the

completeness of the submitted documents; 1

Handle applications for recruitment, promotion, transport and secondment, follow-up, and collect

additional data when needed; 2

Record employee occupational incidents, update his registered data, save incident supporting

documents, and notify the relevant authorities ; 3

Maintain the confidentiality of employees' data and deal with it carefully and verify that it is not

disclosed or circulated with the concerned parties according to the set instructions ; 4

Prepare employment reports, and submit them to concerned parties ; 5



Minimum education


Education field (3)



Staff administration 1 Team Work 1

Daily record keeping 2 Working with Teams 2

Typing 3 Self Awareness 3

Classification of documents 4 Details Oriented 4

5 5


1

Occupation data

Title Code




Clerical support workers not elsewhere classified 4419 Unit group

Correspondence Clerk 441901 Occupation

Read the incoming correspondence to identify the nature of the inquiries,

requests or complaints of the senders, determine the disposition of the

correspondence, write letters in response to correspondence related to the items

of inquiries or requests, carry out correspondence writing and administrative and

written procedures, use word processing systems, and manage files and records;

Occupation summary


Read incoming correspondence to identify the nature of the sender's inquiries, requests or complaints

and determine the disposition of these correspondence; 1

Write letters in response to correspondence items regarding inquiries, requests for goods, claims,

requests for information or unsatisfactory service; 2

Collect records related to the specific problem requests, review them for completeness and accuracy,

and attach correspondence records when necessary; 3

Carry out correspondence, administrative and clerical procedures, use word processing systems, and

manage files and records; 4




Minimum education


Education field (3)


2



Typing 1 Team Work 1

Email software 2 Working with Teams 2

Record keeping 3 Self Awareness 3

Records management 4 Details Oriented 4

Archiving 5 5

the fourth major group: clerical support workers 4 english... · 4 keep transactions and files in a...

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