THE FUNDAMENTALS OF ACCESS

Who is ACCESS

RELATIONSHIP

PEOPLE

INNOVATION

EXECUTION

Who is ACCESS - Relationship

TRUE BUSINESS PARTNER IN MANAGING THE RECEIVABLES

PROCESS

Proven management team

High standard for excellence

High level of responsiveness & communication

Consistent follow up with clients to keep our finger on their pulse of our efforts

Our team is able to make it happen

Professionalism, quality, confidentiality, security, ethics and diversity are more than just words

Commitment to quality, integrity and excellence

True PartnershipOur sales staff is devoted to maintaining the

client relationship from the signing of the contract forward.

Everyone Works TogetherOur sales team shares details of each new client with our management team and staff to allow for

efficient execution.

Boutique Agency ServiceAs a client, you are connected with our entire staff; executive management and collectors.

Adaptable To Your NeedsACCESS can establish processes specific to each client (i.e. placing account online, via email or an ftp site, mailing our remittance check or wiring

the funds, providing reports upon request, etc ). Our client’s needs are our priority.

Who is ACCESS - People

“NICE PEOPLE COLLECT MORE”IS NOT JUST A TAG LINE - IT IS OUR

MANTRA

We give them the best training possible

We offer the best compensation and benefits

We make the atmosphere fun

We challenge them to be their best

We reward them for success

The result? Our turnover is below 10% per year.(collection industry average - 40%)

SELECTIONWe recruit SMART people through a highly

selective process. The right personality traits coupled with an extensive training process results in the best collectors who

solve problems.

PATIENCEWe don’t just make people pay their bill. We listen and work with your delinquent

customer to resolve the account.

CONSISTANTCYEach account is assigned to a specific collector.

We believe that account ownership is the hallmark for providing better customer service.

POSITIVE WORK ENVIRONMENTAll of our staff are plugged into the vision of the

company. We set clear expectations while listening to their needs.

VOTED BY OUR STAFF BEST PLACES TO WORK IN RECEIVABLES

MANAGEMENT

BY: KAULKIN-GINSBERG (NATIONAL AWARD)

Who is ACCESS - Innovation

CHANGING THE FACE OF COLLECTIONS

THROUGH INNOVATIONFOR OVER 20 YEARS

We create tools for both clients and their delinquent customers alike

First collection agency to deploy a client web-portal in 1999

First collection agency to provide a debtor payment website in 1999

First collection agency with a Virtual Collector in 2008

First truly independent educational campaign 2011

CLIENT WEB-PORTALtotalACCESS® enables our clients to place accounts securely,

monitor progress by reviewing actual collector comments, post transactions, run various reports, etc. We work accounts

as if our clients are standing over our shoulder.

DEBTOR PAYMENT WEBSITE2mybill.com enables a delinquent customer to set up a

payment plan or file a dispute entirely online without the need to speak with a live agent.

VIRTUAL COLLECTOROur Virtual Collector sits on our 2mybill.com website and

encourages the delinquent customer to resolve their account. It fosters good will with them and increases recoveries by

capturing results from persons who do not respond to traditional methods.

THE NEWEST RESOLUTION SOLUTIONACCESS launched www.whycreditmatters.net in 2011

becoming the first collection agency to provide a website for the debtor solely dedicated to educating them on the

importance of credit and fiscal responsibility.

Who is ACCESS - Execution

A WORK PLAN IS IRRELEVANTWITHOUT GREAT EXECUTION

Performance starts with passion

All phones are recorded for training and quality assurance

We work every account to the highest standard

We treat your delinquent customer with respect and professionalism

We report to the credit bureaus after 90 days

Extensive skip-tracing & exceptional legal services

Tried and tested business model

We work hard to preserve a your future business relationships with your delinquent customer

GOALSWe set aggressive monthly client goals, collector goals and aggregate company goals to achieve

the maximum return possible. Regular management meetings address progress,

deficiencies ,opportunities and action plans.

HIGHER INVESTMENTWe invest 3X more in collection and admin payroll

expenses and invest $.83 per revenue dollar in collection expenses vs the average $.50. The results - 3X higher net profits and 33% higher

recoveries than the industry standard.

TAILORED APPROACHACCESS fine tunes it’s approach continually based on the time of year, current economic

environment and client needs.

TRAININGOur training never stops. It is monitored and

adjusted by our management team consistently.

LET US BE YOUR BEST AGENCY

WWW.ACCESS-RECEIVABLES.COM