the future of e-government- from gcc perspective
DESCRIPTION
I have presented the attached presentation in one of the largest eGovernment Conference to talk about future concerns and future tools Possible consequences for GCC countriesTRANSCRIPT
The Future of e-Government
Future trends, future concerns and future tools Possible
consequences for GCC countries
Dr Usman Zafar | CEO | DUC Consulting International
1
Three key messages
The perceived benefits of e-government have changed
significantly over the last 25 years (from cost
reduction/automation to government transformation)
The availability of new tools, as well as a growing body of
experiences (good and bad practices), have changed the issues
and expectations surrounding e-government
GCC countries have significant opportunities to take advantage
of this rapidly changing environment
1996 2008 2020
The Brave New World of E-Government
Billions of dollars invested worldwide
Improved efficiency of transactions between governments,
vendors and the public
Decreased paperwork and red tape
Increased good governance
But how does this affect people
on the wrong side of the digital divide?
Top 10 Obstacles for Achieving E-Government for All
A disconnect in e-gov and
digital divide policies
Unnecessary “bells and
whistles”
Non-enforcement (or lack)
of accessibility standards
Insensitivity to reading
levels
Linguistic barriers
E-Gov user unfriendliness
“Out with the old, in with
the new” (shutting offline
services, replaced by
online services)
Funding challenges
Non-engagement of
private sector & civil
society
Lack of public
engagement
Top 10 Opportunities for Achieving E-Government for All
Educating govt officials
Establishing cross-agency E-
Government for All working
groups
Employing public input to
improve understanding of
audience
Enforcing Web accessibility
& readability standards
Creating E-Government for
All ombudsmen
Know Thy Audience: development of user “personas”
Engagement with private sector and civil society
Addressing the total cost of e-government prior to deployment
Establishing standards for digital divide research
Maintaining alternative channels of information & services
E-government is a changing concept
The perceived benefits of e-government have changed
significantly over the last 25 years
From automation and cost-cutting to new services, new
business models and government transformation
From top-down to citizen-centric to consumer-centric
From centralized services to shared responsibility and
collaborative innovation
1996 2008 2020
Competitive
Inclusive
Society
What might 2020 look like?
Thinking outside the square –
options and opportunities for eGovernment services
10
„The stronger the extent of personal concernment, the more relevant and controversial the issue, the stronger the factual participation opportunities, the lower the effort and time, the higher the personal added value and the better the quality assessment during the participation process, … the more successful the eParcticiation process and people‘s engagement. (J. Bogumil 1999 – „All politics is local“)
THINK. Of the possibilities.
IMAGINE. The implications.
MOBILE LOCAL SOCIAL
It is no longer about the quadrant of tv, print, radio and outdoor, but the triad of the networked society.
WITNESS. The revolution.
Companies in the Middle East spent
22% on digital while 58% are increasing digital budgets next year.
$90B spent
online
in MENA in 2010 alone.
SOCIAL MEDIA influences company reputations, shapes brands.
Key Challenge - Information is Scattered (GCC)
Law Enforcement
Data Exchanges
Criminal Justice,
Corrections Agencies Regional
Centers of
Operations
Federal,
Regional,
Homeland
Security
Fire Dept,
Early Responders,
Other Disciplines
Information
Requirements
Enabling the Possibilities
We must collect, integrate, and analyze the scattered pieces of
data and information required to assemble the big picture
Dynamic, Living Plans
Plans in the form of static documents are ineffective
Plans must be maintained as evolving, actionable information environments
Planning environment must transition seamlessly into command and control environment Multi-Agency Coordination
Recognizes the single identity who is made up of multiple records
“Who is Who?”
Mr. Joseph Carbella
55 Church Street
New York, NY 10007
Tel#: 212-693-5312
DOB: 07/08/66
SID#: 068588345
DL#: 544 210 836
Mr. Joe Jones
APT 4909
Bethesda, MD 20814
Tel#: 978-365-6631
DOB: 09/07/66
Mr. Joe Carbello
1 Bourne St
Clinton MA 01510
TEL#: 978-365-6631
DL#: 544 210 836
DOB: 07/09/66
Mr. Joey Carbello
555 Church Ave
New York, NY 10070
Tel#: 212-693-5312
DL#: 544 210 836
PPN#: 086588345 Close match
Exact match
Single Sign On
Role Based
Personalization
Customization
Navigation
Security
Integration on the Glass
New tools, new issues (2020)
Conclusion
E-Gov is changing: it needs to be aligned with local
constraints and values, and be an instrument of national
transformation
E-Gov will be at the conjunction of major trends in the
next few years, raising new possibilities, but also issues
and expectations; governments can be leaders and
innovators in this process
Building on past and recent successes, GCC countries
can play a critical role in shaping the future of
government transformation, especially if they focus on
building appropriate skills and metrics
