The Future of ePublic Services & the EU Digital Agenda

January 2014

Daragh McDonoughIS Project Leader

Donegal County Council

Overview

Background of Atlantic eServices Project Project Objectives ePublic services and the EU Digital Agenda From a Donegal County Council perspective

Background

To develop a new service delivery option for customer interaction: eServices

To build, on the eServices platform To integrate into Portal

Donegal County Council Customer contact for non Domestic Water Metering Put all the information in the customers hand More efficient & empowered, less time consuming & frustrating

customer experience

Major Shift

Established in March 2013 as a semi-state company under the Water Services Act 2013, Irish Water will bring the water and wastewater services of the 34 Local Authorities together under one national service provider. Irish Water will gradually take over the responsibilities from these Local Authorities on a phased basis from January 2014. It will take approximately five years for Irish Water to be fully established, at which point it will be responsible for the operation of public water services including management of national water assets, maintenance of the water system, investment and planning, managing capital projects and customer care and billing.

DESPAIR?

Sustainability

Agree Council’s eGovernment strategy as a viable and essential means of service delivery. Building awareness, understanding & commitment to eAdministration services Implement Microsoft CRM eServices Module & expansion Customer Contact Centre Knowledge, expertise and ability to integrate with other sections and

back office processes.

AAPubServ in the National Context

Foundation

High Speed Broadband

Cloud Computing

R&D eInfrastructure

Power GridTranspor

t

KETSLiving Labs

Network SecurityOpen Data

Portals

ICT for Traditional SMEs

Digital Skills

Web Entrepreneurship

eGov Citizens Business Health Tourism

Language Resources

Cultural Assets

Data Centres

Utilities Infrastructure

Smart Region

Public Services

Innovation & Research