the future of nordic non-life 2017
TRANSCRIPT
Marketforce’s 3rd Annual Conference
Jens HenrikssonPresident and Chief Executive OfficerFolksam
Linnéa EcorchevilleChief Executive OfficerModerna Försäkringar
Camilla Amstrup SøgaardPersonal Lines DirectorCodan
Turid GrotmollChief Executive OfficerSpareBank 1 Forsikring
Henrik GrønborgChief Executive OfficerAlka Forsikring
Carsten Møller PedersenChief Executive OfficerNEM Forsikring
Mikko VastelaChief Information OfficerLähiTapiola
Alex ArreyVice President, New Business and Customer InnovationTryg
Sabine VanderlindenInsurance, Managing DirectorStartupbootcamp
Steinunn Hlíf SigurðardóttirManaging Director – ClaimsVörður
The Future of Nordic Non-Life Insurance Re-imagine the future of insurance at the Nordic region’s premier event
7th & 8th March 2017, Operakällaren, Stockholm
Enlightening
conference that will
get you thinking
about the future
of the insurance
business.”Chief Data Officer, Tryg
Come along to The Future of Nordic Non-Life Insurance and be among those leading the change in a time of technological transformation and innovation.
Carl FarbergerChief Executive OfficerICA Försäkring
Åsa LarsonExecutive Director, InsuranceFinansinspektionen
EARLY REGISTRATION RATES AVAILABLE
Book before 9th December to save up to €400
WWW.MARKETFORCE.EU.COM/NORDICNONLIFE
Silver sponsor
Bronze sponsor
The Future of Nordic Non-Life Insurance is the perfect event to explore the latest trends and developments across the Nordic insurance industry. Join over 100 senior professionals and engage in valuable discussions pinpointing the core challenges and opportunities facing insurers.
Building on the stand-out success of the last two years, this event offers a packed agenda and hosts our most senior speaker line-up to date. Get involved and benefit from interactive sessions, unique case studies and speakers from across the Nordic insurance industry and beyond.
“This is a fantastic opportunity to share my experiences and knowledge and learn from my peers across the industry”
Turid Grotmoll, Chief Executive Officer, SpareBank 1 Forsikring
BENEFIT from key insights delivered by our largest range of leading insurers including Tryg, If P&C, Codan, DNB, Gjensidige
Forsikring and many more
GAIN practical knowledge on enhancing customer experience
with an out-of-industry case study from Nordnet
LEARN how to respond to the calls of innovation with a case study
from Tryg’s VP of New Business and Customer Innovation
BROADEN your horizons with sessions from boundary-pushing start-ups disrupting the UK and
French insurance markets
ADDRESS the key challenges facing your organisation
from data strategy to risk management and beyond
ENGAGE with your peers during live polls and interactive
discussions on advancing customer centricity
Director and C-Level
Speakers
15Hours ofcontent
10+Hours of
networking
6+
0201 03
0504 06
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DAY 1 - TUESDAY 7TH MARCH 2017
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09.00 Welcome address from Marketforce
09.05 Chair’s opening remarks
Lessons from the top – a pan-Nordic overview
09.10 Revitalising the insurance industry from within: the Swedish perspectiveLinnéa Ecorcheville, Chief Executive Officer, Moderna Försäkringar
09.25 Adapting to the new digital reality: the Danish perspectiveCamilla Amstrup Søgaard, Personal Lines Director, Codan
09.40 Creating a proactive organisation for the customer: the Norwegian perspectiveTurid Grotmoll, Chief Executive Officer, Sparebank 1 Forsikring
09.55 Advisory
10.15
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Leaders’ Forum
Being an agile insurer in a time of uncertainty •Stayingaheadofthecurve:howcaninsurersadapttoremain relevant?•Inwhatwaysareconsumerneedschangingwiththeadventof
new technologies? •Whatchangesarelikelytooccurinthedistributionof
insurance products?•Howwilltechnologicalchangeaffectthedesignofinsurance
products and customer portfolios?•Differentiationanddiversification:howimportantarevalue- added services in future offerings?•Whatwillthefutureinsurer-insuredrelationshiplooklike?•Creatingacultureofinnovation:whatmustinsurersdoto
transform a risk-averse industry?•Whichchangeswillhavethebiggestimpactonnon-life
insurance over the next 10 years?Linnéa Ecorcheville, Chief Executive Officer, Moderna FörsäkringarCamilla Amstrup Søgaard, Personal Lines Director, CodanTurid Grotmoll, Chief Executive Officer, SpareBank 1 Forsikring
10.45 Refreshments
Revolutionising a slow-moving industry – embracing innovation
11.15
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Case Study
Pursuing internal disruption: lessons from TrygThis case study will examine Tryg’s pioneering strategies to innovate from within. From creating a newly established innovation department, to building relationships with entrepreneurs in The Camp, Tryg has fully committed itself to finding future-proof business solutions in a rapidly changing environment. Delegates will benefit from unparalleled insight into how to effectively engage with those outside of the industry and how to disrupt internally before external forces beat you to it. Alex Arrey, Vice President, New Business and Customer Innovation, Tryg
11.35 Creating a long-term strategy for innovation success•Realityversusexpectation:whatwillinsurancecompanies
look like in 10 years?•Whatstepsmustinsurerstakenowtoensurefuturesuccess?•Wheredothebiggestopportunitiesforgrowthandinnovationlie?•Customer-focusedideation:meetingfutureneedsHenrik Grønborg, Chief Executive Officer, Alka Forsikring
11.55 Session title to be confirmedSenior representative, Sollers Consulting
12.15
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Case Study
Out of industry perspective: NordnetNordnet is a shining example of a bank that has achieved excellent online customer experiences, whilst keeping overhead costs low. In this case study, delegates will get the chance to hear insight from beyond the insurance industry as Sameela Wanniatchi describes the evolution of Nordnet, and how it has furthered its own success in a competitive market.Sameela Wanniatchi, Business Controller, Nordnet
12.35 Questions
12.50 Lunch
Redefining risk management – capitalising on the Internet of Things
14.05
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Case Study
Realising the potential of the smart homeThis case study will explore the unique smart home proposition offered by Neos, an exciting disruptive force in the UK insurance market. Daniel Knight, Chief Product Officer at Neos, will outline the company’s original approach to connecting with the customer on the basis of mitigating risk using the Internet of Things. Delegates will learn how new types of data can be utilised, resulting in the most detailed understanding of the customer possible and a new approach to risk management.Daniel Knight, Chief Product Officer, Neos Insurance
14.25 Advisory
14.45
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Case Study
Taking telematics to the next levelThis case study will look at NEM Forsikring’s new and exciting app that monitors customers’ driving. NEM Forsikring has bypassed the black box and moved towards mobile devices to track how customers drive, the data from which will be used to determine premiums. Delegates will hear about this innovative initiative and learn how insurers can offer more to their customers through technological advances.Carsten Møller Pedersen, Chief Executive Officer, NEM Forsikring
15.05 P2P
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Peer-to-Peer Discussion
New frontiers in risk understanding and mitigation: grasping the opportunitiesDelegates will have the opportunity to discuss the following questions at their tables before feeding back to the Chair and speakers for comment.•Whattechnologiesofferthegreatestpotentialtohelpmodel
risk better?•Whenarenewtechnologiesexpectedtobewidelyadopted?•Whatobstaclesstandinthewayofadoptingnewtechnologies?Howcanthesebeovercome?
•Risktransfertoriskprevention:isthisthewayahead?•Shiftingthefocusfromannualrenewal:willpay-as-you-go
insurance change future propositions?•Givingthecustomerwhattheywant:howcangreaterflexibility
be built into products?•Dealingwithdecliningrisk:wherecannewsourcesofrevenue
be found?
15.35 Refreshments
Delving into data strategy – leveraging a return from investments
16.05 Managing the information of everything•Tacklingtherealitiesofbigdata:assessingthechallenge
ahead•Keylessonsforenhancingtheuseofcollecteddata
The Future of Nordic Non-Life Insurance7th & 8th March 2017 | Operakällaren, Stockholm
FOR MORE INFORMATION, PLEASE VISIT THE WEBSITE AT WWW.MARKETFORCE.EU.COM/NORDICNONLIFE
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•Derivingvalueandmeaning:improvingdatainterpretation•Futuredatastrategies:wherenext?Mikko Vastela, Chief Information Officer, LähiTapiola
16.25 Advisory
16.45
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Case Study
Harnessing advanced analytics to defeat organised crimeThis case study will examine the data strategies being used by Gjensidige Forsikring to combat organised crime in the Nordic region. Delegates will benefit from key lessons in how the use of advanced analytics has positively impacted the fraud team’s operations and efficiency.Vera Sønsthagen, HeadofSIU,Norway,Gjensidige Forsikring
17.05 Questions
17.15 Chair’s closing remarks and end of Day 1, followed by drinks reception
09.00 Chair’s opening remarks
Knowing, prioritising, responding – advancing customer-centricity
09.05 Delivering more for the customer; going above and beyondJens Henriksson, President and Chief Executive Officer, Folksam
09.25 The value of showing you care: empathetic interaction at the point of claim•Knowingyourcustomer:whatdotheywantintimesinneed?•Inspiringcustomerdelightthroughheartfeltcommunication:
defining a plan of action•Recruitingforemotionalintelligence:whatattributesshould
insurance organisations look for?•Equippingstaffwiththeskillsandinformationnecessaryfor
dealing with delicate situationsSteinunn Hlíf Sigurðardóttir, Managing Director – Claims, Vörður
09.45 Questions
09.50 Advisory
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Mobile Voting and Panel Discussion
Connecting and engaging: exploring the future role of insurers in customers’ livesIn this session, delegates will vote on their mobile devices on a variety of questions relating to the insurer-insured relationship. Results will be relayed to our panel of industry experts who will discusstheimplications.Topicstobediscussedwillinclude:•Howcaninsurerssuccessfullybuildstrongrelationshipswith
Millennials?•Identifyingpainpoints:whatarethesourcesofcustomerdissatisfaction?Howcanthesebeovercome?
•Whatarethefoundationsofloyalty?•Embeddingyourselfintothecustomers’life:whatistheright
balance of communication?•Atwhatpointdoesdigitalcommunicationbecomefrustrating
for the customer?•Whatmorecaninsurersoffertheircustomersbeyond
traditional products and services?Jens Henriksson, President and Chief Executive Officer, FolksamRune Hoff, Director of CRM & Customer Dialogue, Sparebank 1 ForsikringCarl Farberger, Chief Executive Officer, ICA Försäkring
10.45 Refreshments
Creating a digitally-optimised insurer
11.15 Session title to be confirmedCarl Farberger, Chief Executive Officer, ICA Försäkring
11.35 Fraud in the digital age: new vulnerabilities; new solutions•Pinpointingtheproblem:whyisfraudontherise?•Digitalisation:adouble-edgedsword?•Whichnewdatasourcesaremostvaluableinthefightagainst
fraud?•Usingsocialmediatotheinsurers’advantage:strategiesfor
success•Overcomingtheoperationalchallenge:updatingsystemsfor
better fraud detectionKlaus Martin Arnesen, Fraud Manager, DNB
11.55 Advisory
12.15 Adapting to the new digital reality: staying ahead of the curve•Respondingtodigitaldemands:howcaninsurersbest
prioritise?•Fromfront-endtoback-end:deliveringanimproveddigital
experience•Overcomingroadblocks:whatchallengesdoinsurersface?•Alooktothefuture:whatwillthedigitalrealitylooklikein2020?Speaker to be confirmed
12.35 Questions
12.50 Lunch
A view from the regulator
14.05
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Keynote Address
Update from FinansinspektionenÅsa Larson, Executive Director, Insurance, Finansinspektionen
14.25 Questions
Flashes of the future – an overview of disruptive trends
14.30
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Case Study
Blockchain in action: lessons from EverledgerBlockchain is the buzzword of the moment across financial services, but there are questions over how it is going to tangibly affect the insurance industry and how companies can adopt this new technology. In this case study, delegates will discover how blockchain is being used by Everledger to stop fraud and implement transparency in global supply chains.Calogero Scibetta, HeadofBusinessDevelopment,Everledger
14.50
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Case Study
Peer-to-peer insurance: transforming the traditional insurance offeringIn this case study delegates will hear from Inspeer, a French organisation revolutionising traditional risk models through offering peer-to-peer insurance. With the aim of making insurance fair, Inspeer has come up with a unique way to sell to customers whilst ensuring value for money. Emanuelle Mury, Managing Director and Co-founder, Inspeer
15.10 Insuring the sharing economy: taking advantage of new opportunities•Howarecustomerneedschangingintheadventofthesharing
economy?•Whatmustinsurersdotoadaptanddealwiththistrend?•Inwhatwaysisthesharingeconomycomplicatingrisk?•Dealingwithunderinsurance:howcanthisberectified?Rune Smådal, HeadofProduct,Norway,If P&C Insurance
DAY 2 - WEDNESDAY 8TH MARCH 2017
FOR MORE INFORMATION, PLEASE VISIT THE WEBSITE AT WWW.MARKETFORCE.EU.COM/NORDICNONLIFE
15.30 Questions
15.45 Fireside Chat
InsurTech: friend or foe?•IsInsurTechlikelytodisrupttheNordicinsuranceindustry?In
what timeframe?•Whatareaismostripefordisruption?•Howcaninsurerskeeppacewithinnovativenewentrants?•Avoidingdifficulties:whatarethekeyobstaclestoa
successful InsurTech partnership?•Howcanyouensurepartnershipsmeettheneedsofboth
sides?•Lessonsfromabroad:whatcanbelearntfromtheUK
experience of InsurTech?Sabine Vanderlinden, Insurance, Managing Director, StartupbootcampAlex Arrey, Vice President, New Business and Customer Innovation, Tryg
16.15 Chair’s closing remarks, end of conference
FOR MORE INFORMATION, PLEASE VISIT THE WEBSITE AT WWW.MARKETFORCE.EU.COM/NORDICNONLIFE
INTERESTED IN SPEAKING, EXHIBITING OR HOSTING AN EVENT AROUND THE CONFERENCE?
There are a limited number of opportunities to engage key decision makers through speaking, exhibiting and other tailoredpackages.Formoredetails,pleasegetintouch:
Tel:+44 (0)20 7760 8685 Email:[email protected]
www.marketforce.eu.com/nordicnonlife
REGISTER ONLINE NOW
Save up to €400Interested in speaking, exhibiting or hosting an event around the conference?There are a limited number of opportunities to engage key decision makers through speaking, exhibiting and other tailoredpackages.Formoredetails,pleasegetintouch:Tel:+44 (0)20 7760 8685 Email:[email protected]
CodanDina Försäkringar
EikaERGO Insurance
Federation of Finnish Financial Services
Folksam GroupGjensidige Forsikring
Guidewire SoftwareHive by Britsh Gas
HUGIN ExpertIf P&C Insurance
Købstædernes ForsikringLähiTapiola
LB Forsikring
Lietuvos DraudimasModerna FörsäkringarMunich ReNEM ForsikringNemi ForsikringNorwegian School of EconomicsOP Financial GroupRSA GroupSuomen Keskinäinen LääkevahinkovakuutusyhtiöTopdanmark Tryg TryggingamiðstöðinZurich Insurance Group
Companies that attended last year
Last year’s attendee breakdown
Insurance companies
Professional Services Software Other
Sollers Consulting is an international company specializing in advisory and implementation services for the financial sector. The company was established in 2000 in Warsaw by
experts in operational consulting and IT. Our mission is to help customers achieve better business results through innovative projects. Sollers Consulting’s key areas of expertise cover insurance, banking and leasing sectors. In its projects Sollers Consulting combines business knowledge with competence in new technologies. The company cooperates with a number of partners all over the world including Guidewire, Moody’s Analytics, Microsoft, Oracle, TIA Technology. Sollers Consulting team has completed various projects for over 50 financial groups from all over the world such as PZU, PKO BP, Millennium, Raiffeisen, Talanx (Warta), Generali and Proama. The company uses modern project management methods such as Agile methodology on a day to day basis. Sollers Consulting is also a Polish pioneer of the Responsive Web Design approach in design and development. The core value of Sollers Consulting is a strong teamofprofessionals:thecompanyemployscloseto300highlyqualifiedconsultants and developers in Warsaw, Lublin and Cologne.www.sollers.eu
Silver sponsor
Bronze sponsorHUGINExpertA/S is an industry-leading provider of advanced predictive analytic software for building automated decision support solutions that can handle
uncertainty.TheHUGINBayesFraudsolutionprovidesinsurerswithreal-time fraud detection capabilities during claims handling and helps them identify fraud with a high degree of speed and accuracy for a stronger, more proactive defense against fraud and compelling cost savings in claims. Insurers can also use HUGIN analytics to create efficient automatedsolutions for straight-through processing, pre-policy customer review, customer profitability assessment, profitable pricing engine, risk appetite, anti-money laundering, operational risk management, credit default predictionandmore.HUGINExpertislocatedinAalborgDenmarkandwasestablished in 1989 by world-leading researchers in the field of graphical models based on Bayesian Network Technology. Today clients around theglobeuseadvancedHUGINanalyticstotransformdata,expertiseanduncertainty into powerful decision management solutions.www.hugin.com
The Future of Nordic Non-Life Insurance7th & 8th March 2017 | Operakällaren, Stockholm
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