the future of user manuals

University of Applied Sciences and Arts Northwestern Switzerland

Dr. Doris AgotaiOrganising Team / LeadComputer Science DepartmentPhone +41 56 202 76 [email protected]

Prof. Dr. Stefan Müller ArisonaOrganising Team Computer Science DepartmentPhone +41 56 202 83 [email protected]

Prof. Dr. Simon SchubigerCoachComputer Science DepartmentPhone +41 56 202 77 [email protected]

Magdalena MateescuCoachSchool of Applied PsychologyPhone +41 62 95 723 [email protected]

Prof. Mario DoulisMerz Akademie [email protected]

Prof. George LarichevHSE Design School [email protected]

Prof. Dr. Christoph HolligerOrganising Team / POLE FounderSchool of EngineeringPhone +41 56 202 73 [email protected]

Prof. Dr. André CsillaghyCoachComputer Science DepartmentPhone +41 56 202 76 [email protected]

LA Worrell, MISTDOrganising Team / SupportComputer Science DepartmentPhone +41 56 202 83 [email protected]

Jamie Steane, Northumbria University [email protected]

Prof. Mark BlytheNorthumbria University [email protected]

FHNW Organising TeamSchool of EngineeringComputer Science Department

University Partners

iPOLE Team 2014

The Future of User Manuals

Dr. Gianfranco GuidatiAlstom (Schweiz) [email protected]

Walter UmbrichtAlstom (Schweiz) [email protected]

Benno BaslerAlstom (Schweiz) [email protected]

4 Introduction

5 Project task 2014 – ALSTOM

7 Agenda 2014

8 Deliverables 2014

11 Project Information

a.ConfidentialityAgreement

b. Cost of Travel and Accommodation

c. Insurance

d. Responsibilities

e. Information and Communication Technologies

f. Assessment

Industry Partners

Contents

13 iPOLEPhilosophy

16 PhysicalKick-OffAgenda

18 Maps


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iPOLE (integrated Project Oriented Learning Environment) is an interna-tionalandinterdisciplinarystudyplatformthatpermitsthedevelopmentof innovationprojects incoorperationwith industrypartners.Thishelpsstrengthenandcombinethestudents’disciplinaryknowledgewithcollabo-rativeproject-orientedworkingwithinamulticulturalenvironment.iPOLEspecificallytargetsindustry-relevanttopicsinthefieldofhuman-computerinteraction, with elements from computer science, interface / industrial de-sign, digital media and management.

Thisyear’siPOLEiscarriedoutincollaborationwithAlstom.ParticipatingeducationalinstitutionsaretheUniversityofAppliedSciencesandArtsNorthwestern Switzerland FHNW; Merz Akademie, Stuttgart; Northum-briaUniversity,NewcastleuponTyneandHSEDesignSchool,Moscow.The course is lead by the Computer Science Department of FHNW.Approximately30studentsinfive(possiblysix)trans-disciplinaryteamswillworkonthedesignanddevelopmentofaugmentedrealityconceptsfor future user manuals under the guidance and supervision of more than 10facultymembers.

1. iPOLE - An Introduction

Team Innovation Projects:


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About our Industry Partner AlstomAlstomisagloballeaderintheworldofpowergeneration,powertrans-mission and rail infrastructure and sets the benchmark for innovative and environmentallyfriendlytechnologies.

AlstomPowerprovidesturnkeyintegratedpowerplantsolutionsandas-sociated services forawidevarietyofenergy sources, includinghydro,nuclear, gas, coal and wind, and it offers a wide range of solutions for power transmission, with a focus on smart grids. Alstom holds leading positions inturnkeypowerplants,powergenerationequipmentandairqualitycontrolsystems,andservicesfortheinstalledbase.TheThermalPower Sector designs, manufactures, and delivers solutions which allow customers to generate competitive, eco-friendly, reliable and flexiblepower.Withover100years’experience insupplyingpowerplantswor-ldwide,AlstomThermalServicesalsoupgrades,refurbishesandretrofitsall components for existing thermal power plants to maximise returns on customers’assetsovertheirentirelifecycle.Alstomiscommittedtobeingareliableandflexiblepartnerforpowerplantownersandoperators.Theindustryfacesarapidlyevolvingregulatoryandmarketenvironment,soa long-termglobalperspectivesupportedbyastrong localpresence isessential.

With its experience of building and maintaining power plants, Alstom has thepresence,technologyandsolutionstomeetpowergenerationchal-lengesasanefficientpartner.TheAlstomlifecyclemanagementapproachredefinestheconceptofaftersalessupport:teamingupwithcustomersto improve the return on their assets while minimising the lifetime environ-mental footprint of each process and the whole plant. Alstom works for creatingaffordable, sustainableand secureenergy solutions for societyand customers, expanding the scope of its service portfolio to embrace newtechnologiesandequipmentmadebyotherOriginalEquipmentMa-nufacturers (OEMs).

Task descriptionTherearemanytechnologiesemergingthataimtoassistpeople in theirdailyworkby replacing thepapermanualsofaproduct,with respect tooperationandmaintenance.Suchtechnologiescanbeintheformof:

•��Videosandanimations,supportedbyaudioorimages•��Hardwarethatallowshands-freeworkingsuchaswearabledisplays,tablets,etc.

•��Contextsensitivelinkstopartsidentification,settings,technicaldata,limits,environment,healthandsafety(EHS)informationetc.

2. Project Task 2014 – ALSTOM


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•��Augmentedreality,wherethephysicalworld,informationandcommunica-tiontechnologymeet

•��Direct remote support through bidirectional video conferencing

Thetaskoftheteamsistostartfromanexitingdisassembly/assemblyinstruc-tion manual, together with additional information on parts (drawings), tools, EHS,etc.andtoconvertthisinformationintoanaugmentedrealitysupportedsolution for trainingoron-siteworkpotentially including real-timeassistan-ce.Thesourcedocumentsarenotalwayssimple,straightforwardinstructions:e.g.theymayindicateacertainpre-processingofpartsthatisnotdetailedinthe manual itself. The task will be accomplished using the existing information on paper and the support of Alstom in understanding the matter.

Theteamsarenotlimitedintheiruseoftechnology,whichcanbeanycombi-nationofhardwareandsoftwaretools,i.e.onlyaudioinstruction,commentedpictures, a video, a video with guidance, no video but working with wearable displays andprovidepicturebasedguidance through the screenup to3Doverlaysautomaticallyalignedwith thephysicalworld.A remoteassistancemaybeanticipatedforalleviatingdifficultiesduringtheexecutionofthedi-sassembly/assemblybut it isnotarequirement.Weexpect theteamtobevisionary,thinkoutoftheboxandredefinewhatausermanualmeansinthelightofstate-of-theartuserexperience,hardwareandsoftware.

The aim is to see technologies being applied differently by the individualteams to the same problem, and to come up with evaluation parameters to judgetheirapproachesinrespecttoclarity,easeofuse,correctness,ander-gonomic as well as EHS factors. These evaluation factors should also help to targetspecifictechnologiestotrainingsituationversusfieldsituationwherea“contractor” is to be instructed how to disassemble/assemble a part. A ran-king and recommendation shall conclude the work, possible with a demonst-ration of the best solution to Alstom management.

The outcome will be a prototype on a specific use case defined by alstom. The data to this use case will include:

•��3-Dmodel(Catia)•��Severaldetaildrawingsofthevalvecomponents•��Partslist•��AssemblyInstructionwithEHSrequirements•��I&Tplan•��Testcertificates

•��Bolttorquevalues


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Virtual Kick-Off September 9th,2014-5pmCETVideoconference from Home Universities

Physical Kick-Off October 2nduntilOctober5th, 2014AllStudents,Faculty,IndustryPartnersatFHNWCampus,Bahnhofstrasse6,Windisch,Switzerland

Review 1November 11th,2014-5pmCETVideoconference from Home Universities

Review 2 December 18th,2014-5pmCETVideoconference from Home Universities

Final Presentations January15th,2015AllTeams,Faculty,Jury,IndustryPartnersatFHNWCampus,Bahnhofstrasse6,Windisch,Switzerland

3. Project Agenda

3.1

3.2

3.3

3.4

3.5


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iPOLEasaplatformforlearningandteachingnotonlyfocusesonthepro-duct but puts strong emphasis on the structuring of the design process. The following list of deliverables shall facilitate the work process for the teams as a backbone.

AttheInstituteof4DTechnologiesatFHNW,aweekly‘PechaKucha’inperformedinwhichoneofourcolleagueshastheopportunitytopresentasubjecttheywant.Each‘PechaKucha’lasts6minutesand40seconds(20slides,each20secondslong),subsequentlycondensingthetimeinwhichonehastopresentanidea.WewishtoimplementthistechniquethisyearduringtheDesignReviewsessions.Eachteamhas6‘40”approximatelytopresenttheirideas,whichisthenledbyaquickdiscussion.Throughthiswewishtopushthestudentsintheirpresentationskillsbycommunicatingtheir ideas in a short time constraint.

At the end of the physical kick-off week – October 5, 2014: Written statement of team’s objective(s)Distributed collaboration and information management frameworkDescription of the expected contributions of each team member

Design Review I – Videoconference - November 11, 2014:(durationofpresentations20minutes/team,i.e.6’40”PechaKuchaandremainingtimeforquestions)•��Discussionofteams’concept/productrequirements•��Discussionofinitialconcept/productcharacteristics(guidedbyrequire-

ments and research)•��Discussion of ideation process•��Reflectionondistributedcollaborationand informationmanagement

framework (including the role of each team member)•��Project timeline and milestone check

Note: FINAL versions of all of the materials that will be used in the design review presentation (PowerPoint presentations, spreadsheets, sket-ches, etc.) must be uploaded to the team’s shared folder (Dropbox, GoogleDrive)1daypriortothereviewtomakesurethatallsiteshave access to them.

Design Review II – Videoconference - December 18, 2014(durationofpresentations20minutes/team,i.e.6’40”PechaKuchaandremainingtimeforquestions)

4. Project Deliverables


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•��Discussionofteams’down-selectedproductconcepts(inaccordancewiththeproductrequirementsandresearch)

•��Discussionofdecision-makingprocess•��Reflectionondistributedcollaborationand informationmanagement

framework (including the role of each team member)•��Projecttimelineandmilestonecheck(includingidentificationofremai-

ning tasks and deliverables for project completion)

Note: FINAL versions of all of the materials that will be used in the design review presentation must be uploaded to the team’s shared folder.

Final presentation – January 15, 2015

A. Oral presentation of project outcomes for colleagues, faculty and jury (duration: 30 minutes/team)

•��Proofofconceptdemonstration(functionalandvisualvia«works-like»and«looks-like»prototypes)

•��Discussionofwhyandtowhatextenttheproposeddesignfulfillstherequirements;illustrationbyexample(s)

•��Discussion of potential for future research and development of The Fu-ture of User Manuals.

•��Reflectionondistributedcollaborationand informationmanagementframework (including the role of each team member)

•��Discussion of individual learning insights

B. Oral presentation of an executive summary for a delegation of Alstom’s directorate (duration: 7 minutes/team)

C. Physical deliverables (due at final presentation)•��(Interactive)prototype(s)demonstratingtheproposedconcept•��5copiesofacomprehensiveFinalProjectReport,whichshouldincludethefollowingsections:

•��Executive Summary clearly outlining the keypoints of theproposeddesignandwhyAlstomshouldpursueit.

•��Background research section documenting any relevant backgroundresearch that was conducted.

•��Requirements or Scenarios/UseCases sectiondocumenting the finallistofdesignrequirementsthattheteamhasgeneratedandhowtheyrelate to the different stakeholders.

•��Design development section documenting the different ideas that were generated and the decision making process that was used to select the


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finalconcept(withrationale).•��Designspecificationsectiondocumentingthespecificationsofthepro-

posed design (detailed engineering drawings, programming protocols and materials information should be placed here).

•��Design process section documenting the overall design development andinterdisciplinaryprocessesthatwereusedbytheteam(includingre-flectiononthemulti-culturalandtrans-disciplinaryaspectsoftheproject).

Evaluation Criteria

Theevaluationoftheprojectresultswillbeinthedutyofaninternationaljury.Itwillconsistofonememberofeachdisciplineandtwomembersofthe iPOLE directorate as well as of members of Alstom. Each team will receive a report with an acknowledgement of the contributions according tothefollowingcriteria:

•��FulfilmentofAlstom’srequirements(alistofexpectationswillbepresen-tedduringthekick-offweekbythepatron)

•��User experience

•��Innovative potential of solutions

•��Presentationofprototypes

•��General impressions

Emphasis should be placed on the following:•��A comment on the provided written documentation, comprehension, readability,correctnessanduserfriendliness.

•��Measuredtimesandrecordsforeachwaythatwasinvestigatedtoim-provethedisassembly/assemblywork

•��Ademonstration,judgementandpro/con-comparisonofthemethodsregardingeffort,didactics,methodology,forpeoplewhoarenotfami-liar with the task.

Note:All relevantfinaldeliverablesmustbeuploadedto iPOLEsharedfolderbyJanuary14th,midnight.


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5. Project Information

5.1 Confidentiality Agreement

Due to the high potential of such a novel product Alstom and iPOLE have agreed to respect a confidentiality agreement,which in turn has tobesignedbyallpartnersinvolvedintheproject.Individualcopiesforeachparticipant will be sent to the selected students in advance and shall be readyforsignatureatthekick-offevent.

5.2 Cost of Travel and Accommodation

ThankstothefinancialsupportofFHNWandtheindustrypartnerAlstom,iPOLE isable topartiallysubsidize travelandaccommodationcostandconsts for thedocumentations and hand-outs for theparticipating stu-dents.

5.3 Insurance

Each participant is responsible for her/his own insurance matters.

5.4 Responsibilities of iPOLE and its Partner Universities

iPOLE considers itself as a learning platform which enables and facilitates interdisciplinaryprocesses.Ithasalsoproventoofferanexcellenttestbedforresearchinthefieldofmodernteachingandlearningaswellasinthefieldofevaluationofnovellearningspaces.Atthesametimeitisimport-anttoputonrecordthattheresponsibilityforthedisciplinarysupervisionof the students remains with the sending home universities. This relates also to the grading of the students’ contribution. iPOLE on the other hand willprovideaqualificationontheteamprocessesandontheirinteracti-onpatterns.(ItissuggestedthatstudentswhosuccessfullyparticipateiniPOLE projects receive academic credits based on the ECTS).

The experience during the previous iPOLE courses has revealed that this doubleresponsibilityofthestudenttowardshisorher iPOLEteamandtowardsthehomeuniversityandprofessors,respectively,mayalsobearconflicts. iPOLE demands that team decisions be respected what theapproach and the agreed objectives is concerned; iPOLE leaders are con-vinced that within this frame work there is still ample tether to adhere to highacademicstandardsinthedisciplinarywork.

Sayingthismakesitobviousthatacloseaccompanimentandmonitoringof theprojectby the facultyof thepartner universities is essential andhighlywelcomedbyiPOLE.Theinvolvedfacultywillreceivefullaccessto


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alldocumentsoftheiPOLEproject.Theirparticipationduringthekick-offevents,thereviewsandthefinalpresentationswilladdtotheinterdiscip-linarydepthandthustothequalityoftheprojectandtofurtherdevelop-ments of iPOLE.

5.5 Information and Communication Technologies (ICT)

iPOLE is offering a modern infrastructure with respect to information and communication technologies (ICT). iPOLE encourages the partner univer-sities to support their students with respect to ICT as much as possible, in particular granting them access to their own information technologies and video conferencing facilities.

5.6 Assessment

iPOLEhastheambitiontocontinuouslyimproveitslearningandteachingplatform.Onesteptodosoisbyintegratinganexternalassessorintotheprocess,whowillparticipate in asmanyof the iPOLEdesignactivities.iPOLEhascooperatedinthisfieldofevaluationandassessmentwiththeDepartmentofEducationoftheUniversityofAppliedSciencesNorthwes-ternSwitzerlandandwithStanfordUniversitysincetheverybeginningintheyear2000.Theparticipatoryassessmentwillfocusontheeffectivenessofthedesignprocessesandtheadequateuseofcollaborativecommuni-cation technologies.

5.7 Accommodation and Transport

FHNW Address:Bahnhofstrasse6,5210Windisch,Switzerland

Student Accommodation: JugendherbergeBaden,Kanalstrasse7,5400Baden(AG)Tel:+41(0)562216736

Coaches Accommodation:HotelTerminusBrugg,Bahnhofplatz1-5,5200BruggTel:+41(0)564602525

SBB Transport:http://www.sbb.ch


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6. POLE/iPOLE Philosophy

Universitystudentsarenowadaysincreasinglychallengedwithintheirspeci-ficcoredisciplines;inadditionhowever,theyarealsosupposedtodevelopskillsinordertoapplythisparticularknowledgeinpractice.Thisideallygoeshandinhandwithasenseofmaturityoftheindividuals’charactersvis-à-visthe social, cultural, and economical environment. The practical application oftheoreticalknowledgecanthusonlybeimplementedsuccessfullyifthesethree basic elements are taken into account.

International Collaboration

Inadditiontouniversitystudents’disciplinaryknowledge,theabilitytoworkefficientlywithinmulticulturalenvironmentshasbecomeincreasinglyimport-ant. Universities are therefore looking to expand and deepen this particular aspectinordertoprovidethenecessaryexpertiseinthisfield.Thisrealisa-tion has led to universities becoming more proactive with regards to net-working and offering joint courses, which is where POLE (Project Oriented LearningEnvironment)andiPOLE(seebelow)areactivelyinvolvedin.Inthecourse of this new collaboration, it has become apparent that the comple-mentaryaspecthasgainedinimportance.Anexampleforthisistheliaisingbetweenstronglyresearch-orientedandmorepracticallyorienteduniversi-ties with the common goal of being able to implement the according results as soon as possible. Apart from contributing to more comprehensive and efficientprocesses,thePOLEcourseslayparticularemphasisonimproved

Industry Partner

Partner Universities

Student Teams


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culturalknow-how.Inordertodothis,studentsareencouragedtocontribu-te their experiences within international teams, regardless of geographical and language barriers.

POLEseesitselfasa learningsystemcooperatingwithotherEuropeanorinternationaluniversities. Itdoessowithinareflectivecontext,takingintoaccount the various cultures involved in order to create new methods of resolution regarding teaching and learning methods. The students are at the coreofthisconcept,andaregiventheoptiontodevelopprocess-orientedexpertknowledgethroughinterdisciplinaryteamwork.Simultaneously,theylearntoworkindependentlyandtodealwithcurrentproblemcasesthroughthe use of modern information and communication tools.

Processes within POLE are largely organised within the individual teamsthemselves. The according goals are set and committed to within the teams; incaseofresultingconflicts,weightisgiventoiterativeprocessesinordertofindsolutions.AfurthercharacteristicofPOLEisanincreasingtendencyfor the overlapping, or even amalgamation, of various lines of work in order togiveway tonew,holistic, and interdisciplinaryperspectives.POLE is acomprehensiveplatformthatgivesstudentstheopportunitytocontributetheir full potential. Each individual’s attitudes, characteristics, and abilities are taken into account as a whole in order to allow as much space as possible for independent development of students’ responsibilities and skills. A con-tributiontotheconceptof‘CampusinMind’ismadebyPOLEinprovidingthemulti-disciplinaryteamswithlearningfacilitiesthatarebasedonexperi-mental and interactive technologies.

Transdisciplinary Competences

The teamwork in the POLE courses allows the students to further expand their specificprofessional skills. Inaddition, itgives themtheopportunitytodevelopmoregenericcompetences,whicharerequiredtoadapttocon-tinuously changing environments. The course further enables students toevaluatetheirabilitytofunctioninateamandtoanalysetheirstylesofcom-munication.Throughpracticalexamples,studentsaregiventheopportunitytoexplorehowwell theyareabletowork inateam,andtowhatdegreetheyareflexible toacceptmembers’ concerns fromotherdisciplines, i.e.howtheycanintegratetheseintotheirownworkandpatternsofthinking.

Projects in Cooperation with Industry Partners

Experts and mentors from industry and businesses are an essential partof POLE courses. Their participation contributes a high degree of practi-calknowledgetotheprojects,pointingouttheactual‘stateoftheart’.In


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this manner, POLE manages to link academic education and professional practice. The intensive interaction between these two elements guarantees arapidtransferoftechnology,whileatthesametimeensuringthatthestu-dents involved are motivated to a high degree.

POLEisnotonlyabouttosignificantlyremouldthelandscapeofteachingandlearningatuniversities,butitalsointendstoyieldsubstantialinfluenceconcerningdecision-makingand thecreationofpracticalworkprocesses.Inassociationwithuniversityteachingstaff,thementorsareinstrumentalincontributing expert knowledge and regular feedbacks to the teams, while theyarealsoactivelyinvolvedconcerningtheevaluationofprocessesandrelated products. The latter will be of increasing importance in the future, as scientificresearchhasbeeninitiatedinconnectionwithreflectionsofcertainPOLE processes. It is the intention of this kind of research to support stu-dentswithregardstotheawarenessof theirpersonal learningstyles.Thefindingswillthenbemadeaccessibleforfutureworkinabroadercontext.

About the Beginnings of POLE

The initial POLE courses had been launched as a result of the ever increa-singdemands in thecurrentbuildingtrade,which isofahighlycomplex,segmented,andcompetitivenature.Expertsfromthefieldsofarchitecture,civil engineering, and constructionmanagement are clearlydemanding abroadereducation,alongwithmorediversifiedcoreskills forengineeringstudents.ThePOLElearningenvironmentanditsassociatedmethodologyisnotlimitedtothisinitialcontext,butallowsstudentsfrompracticallyanydisciplinetoapplytheir theoreticalknowledgeinpracticalcases.Throughcollaborationininterdisciplinaryteamsguidedbyprocessmanagementstu-dents, students from fields such as architecture, urban planning, civil en-gineering, interior design, plastics engineering, mechanical engineering and economicsweregiventheopportunitytocooperateinPOLEprojectsandthus better understand the individual processes involved and acknowledge their relation to the social, economical, and political dimensions.

Thisyear,POLEmovestowards its15thanniversary.Since2012ithasbe-come an integrated part of FHNW’s iCompetence programme – hence the nameiPOLE. iCompetenceisaninterdisciplinaryprogrammeofstudiesincomputer science with a strong focus on design and management. The iPO-LE projects that are carried out in collaboration with iCompetence take place intheautumnterm(SeptembertoJanuary).Theyproposeprojectswithanimpact inthefieldofhuman-computer interactionandbringtogetherthedisciplinesofcomputerscience,design(namelyinterfacedesign,industrialdesign),digitalmedia,psychologyaswellasmanagement.


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7. Physical Kick-off Agenda

Thursday, Oct. 2ndFHNWCampusBruggWindisch,Bahnhofstrasse6,5210Windisch,2nd Floor Passerelle

11:00��WelcomeandIntroductiontotheKickoffOrganisation(FHCards,Internet,ConfidentialityAgreement)

11:30��Presentation of all Students12:30��Lunch (Mensa)14:00��iPOLE Lectures

SimonSchubiger:CyberscapesAndréCsillaghy:Challenges in Managing Big Data

15:00��PresentationResearchResultsbyselectedstudentsModeration:StefanMüllerArisona

16:30��Break17:00��Introduction to Task and Expectations, Gianfranco Guidati18:00��TeamBuilding,ChristophHolliger19:30��Apéro

Friday, Oct. 3rd

AlstomFactory,Portier1,Zentralstrasse40,5242,Birr

08:30��ArrivalinBirr��09:00��Welcome in Vindonissa09:30��Factorytour10:45��Transfer to training center11:00��Demonstration of the steam turbine12:30��Lunch13:30��Presentationofthetaskonthescaled-downmodel14:30��Group work15:30��Q&A16:00��StartSocialEventinBaden(includesdinneratLemonRestaurant)


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Saturday, Oct. 4th

FHNWCampusBruggWindisch,Bahnhofstrasse6,5210Windisch,2nd Floor Passerelle

09:30��iPOLE LecturesEgorLarichev:Interacting with culture - can hi-tech make the change?JamieSteane:Design realities to design fictions

10:30��Workshop in TeamsProject Plan

12:30��Lunch 13:30��Presentation time management, individual committment and

disciplinarycontribution14:00��Workshop in Teams

Ideation and Concepts

Sunday, Oct. 5th

FHNWCampusBruggWindisch,Bahnhofstrasse6,5210Windisch,2nd Floor Passerelle

10:00��Presentation:Common understanding of the task, Vision Statement and Concepts

10:30��iPOLE LecturesMarioDoulis:Well DoneMagdalenaMateescu:Research Methodologies

11:30��WorkshopFirstPrototypes

17:00��PresentationsoffirstPrototypes18:30��Farewell Apéro


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Brugg / Windisch

Birr

Hotel TerminusBahnhofplatz 1-5 5200 Brugg

FHNW Campus Brugg Windisch, Bahnhofstrasse 6, 5210 Windisch

Brugg AGTrain Station

Alstom (Schweiz) Factory,Portier 1, Zentralstrasse 40,

5242 BirrBirrtrain station


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Baden

Imprint

PublisherUniversityofAppliedSciencesNorthwesternSwitzerland, Computer Science Department Bahnhofstrasse6,5210Windisch,Switzerland

Information iPOLE [email protected]

Layout and illustrationsLA Worrell

Copyright©iPOLE2014Print 200

Baden Youth HostelKanalstrasse 7, 5400 Baden

Baden Train Station

Blue City Hotel - Lemon RestaurantHaselstrasse 17, 5400

Merz AkademieHochschule für Gestaltung, Kunst und Medien, Stuttgartstaatlich anerkannt

the future of user manuals

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