the globe - fall 2012

Around the Globe…“How You Growin’?”

Second YearP. 4

College InternFrom UMass

P. 6

Owensboro’sFirst Convention

P. 8

Virginia BeachExtends Contract

P. 9

Salina CenterBlock Party

P. 10

Fall 2012Issue 59

Hamilton, Ontario,Selects Global Spectrum To Operate Venues

The Hamilton, ON, city council has unanimously selected the partnership of Global Spectrum and Live Nation as the new management team

for Copps Coliseum and Hamilton Place.

“We view this new rela-tionship with the City of Hamilton as a great oppor-tunity for both Global Spectrum and Live Nation,” said Frank E. Russo, Jr., Global Spectrum’s Senior Vice President of Business Development.

Copps Coliseum has a capacity of 19,000 for concerts and more than 17,000 for hockey. Featuring year-round concerts, dance performance, and live theatre, the 2,100-seat Hamilton Place is known for its gor-geous interior and spectacular acoustics, making it the ideal space to showcase any event.

Carrie Jackson NamedNational Sales DirectorFor Global SpectrumCarrie Jackson has been pro-moted to National Director of Sales for Global Spectrum-managed convention and conference centers, a key posi-tion in which she will be the conduit for increased conven-tion, trade show, meeting, and exposition activities.

The veteran event industry executive had been Global Spectrum’s Assistant General Manager and Director of Convention Services at the Iowa Events Center in Des Moines, IA, since 2007.

(CONTINUED ON PAGE 6)

Global Spectrum To Manage and Operate Proposed New GTA Centre In Markham, Ontario, Canada

facebook.com/globalspectrum

p Bruce Springsteen and the E-Street Band performing at Citizens Bank Park in Philadelphia, PA, September 2. He becomes first act to perform in every live Philadelphia venue.

Springsteen Completes CycleAt Citizens Bank Park In Philadelphia

W. Graeme Roustan, Chairman and CEO of GTA Sports and Entertainment, announced that Global Spectrum has been named the operator and manager of the proposed 20,000-seat GTA Centre in Markham. ON. Global Spectrum is the largest private venue management company in Canada.

“Global Spectrum has an outstanding reputation in the sports and entertain-ment industry and is clearly the best company to manage the proposed facility,” said Roustan. “They do an excellent job man-aging other Ontario venues, including the nearby Budweiser Gardens (London), the GM Centre (Oshawa), the new Mattamy Athletic Centre at Ryerson University

(Toronto), and WFCU Centre (Windsor). We feel very confident that they would produce amazing events at

the GTA Centre.”

“We are extremely pleased to be expanding our business relation-ships in Ontario with the addition of the GTA Centre,” said John Page, Chief Operating Office at Global Spectrum. “We firmly believe the Markham region can support an additional 20,000-seat arena that

can host more than 130 events annually, whether they be concerts, community events, cultural events, sport-ing events, trade shows, conventions, or other types of events.”

Carrie Jackson

INDUSTRY PERSPECTIVES

2 GLOBAL-SPECTRUM.COM


By John PageChief Operating Offi cer

Global Spectrum

Corporate Social Responsibility Essential For Success In Global Spectrum Communities Worldwide

3601 S. Broad StreetPhiladelphia, PA 19148

Phone: 215.389.9530global-spectrum.com

Design:

Editorial: Ike Richman and Larry Rubin

W hen Global Spectrum was estab-lished as a business 12 years ago, an important tenet included in our

company’s mission statement stipulated that we will give back to the community in cities and towns where we provide our public as-sembly venue management services.

We unanimously agreed at the beginning that making a charitable impact on communities in which we operate was not only important from a business perspective, but also from a humanistic standpoint. After more than a decade in business, we are extremely proud of our sense of corporate social responsibil-ity and how it has significantly grown as our company has grown.

At Global Spectrum, we think of corpo-rate social responsibility as simply our way of doing business. The success of Global Spectrum venues derives from our connec-tions to our local communities.

With the tremendous growth of our company, we needed to establish a mecha-nism to coordinate our charitable endeavors among all of the Global Spectrum-managed facilities in our vast network.

Global Spectrum Charities was created to im-prove the quality of life for people living in areas where we do business throughout the United States and Canada.

Global Spectrum Charities gives back to people in our communities through contri-butions, donations, celebrity and star ap-pearances, and random gifts of kindness on behalf of the company’s employees, custom-ers, and visitors.

At Global Spectrum, we focus on ensuring that all of our business functions run respon-sibly and ethically, and equally important, we encourage our employees to be active in the communities where they live and work.

Prime examples of how we partner with the communities we serve can be found in every issue of The Globe in the “In The Community” section, which highlights recent examples of community empowerment and acts of kind-ness and exceptional love for people and organizations in our cities. Our charitable activities are also highlighted on the Global Spectrum website.

I want to thank every full-time and part-time employee of Global Spectrum for their ef-forts to bring our commitment of corporate social responsibility to real, meaningful acts that make a difference. The many volunteer hours that you put into charitable efforts in our communities is greatly appreciated.

We view this community investment as an investment in our own future. It’s the right thing to do.

At Global Spectrum, we think of corporate social responsibility as simply our way of doing business. The success of Global Spectrum venues derives from our connections to our local communities.

A divis

ion of

Comcast-Spectacor Charities

3

How Does Your (Rooftop) Garden Grow?Ovations Chef Takes Fresh To New LevelThe phrase “farm-to-table” has been garnering a lot of buzz these days and ties-in directly with Ovations Food Services’ Everything’s Fresh™ commitment. It seems some Ovations chefs are growing their own ingredients on the rooftops or on-site gardens at venues throughout the country where Ovations provides food and bever-age services.

Ovations’ chefs are taking the philosophy of “fresh is best” to a whole new level with a pilot gardening program. Sure, Ovations buys local products whenever possible, but what could be fresher than homegrown food?

Ovations’ Kim Sutherland, Executive Chef at the Budweiser Gardens in London, Ontario, has established a rooftop garden to produce fresh produce for the Centre’s second-floor restaurant and catering business.

“It’s both good for the environment and allows us to use fresh organic ingredients,” said Trevor Moore, Ovations’ General Manager at the Bud-weiser Gardens. “The ingredients were ready for the first hockey game August, and once the weather gets cold, we will be bringing the plants

inside to continue the growing process until it’s warm enough to go back outside.”

The beautiful rooftop garden, overlooking the

Middlesex County Building and Museum London, is now home to tomatoes, parsley, basil, fennel, cucumber, squash, and more. It doesn’t get any more local than this.

Record-Breaking Summer Season For Ovations Food ServicesOvations Food Services had a record-breaking summer with two entries in the Guinness Book of World Records, one for creating the world’s larg-est cocktail at CalExpo and the other for building the world’s longest BLT sandwich at Harbor Park in Norfolk, VA.

Jimmy Buffett’s Margaritaville in Las Vegas previ-ously held the title of World’s Largest Cocktail, but Ovations’ “Calarita,” a name coined to combine the original margarita with the California State Fair, outweighed Margaritaville’s by a whopping 1,900 gallons, totaling 10,500 gallons!

So what does it take to create the Calarita? A com-bination of 2,100 gallons of Cuervo Tequilla, four gallons of Cointreau, 2,800 gallons of margarita mix, 3,000 lbs of ice, 5,190 gallons of water and 50 gallons of lime juice, not to mention a custom-made tank to mix it all in.

Upon completion, the “Calarita” was poured directly from the tank, hand-shaken, and into 22-ounce souvenir shaker cups – available frozen or on the rocks to fairgoers. Question: How many individual drinks does one 10,500-gallon cocktail make? Answer: 135,000. Bottoms up!

At Harbor Park, fans usually flock into the stands wearing Norfolk Tides attire. On July 13, however, they came dressed a little differently; their shirts read “I LOVE BACON.” Back in March, Executive Chef Steve Gillette, a big fan of using bacon in reci-pes, decided to shatter the world record for the longest BLT Sandwich, which spanned over 224 feet. Partnering with the Norfolk Tides, the City of Norfolk, Sysco of Hampton Roads, US Foods, and two local companies, Flower’s Bakery and Smith-field Foods, Gillette set his plan in motion.

Tables were set up on the concourse and volun-teers piled the sandwich high as Norfolk fans lined up to watch all of the fun. Even Ken Young, Ova-tions’ President, put on an apron and gloves to help. Officials from the City of Norfolk and the World Records Academy confirmed that the record was indeed broken. Chef Steve proclaimed, “We blew past the old record. It’s official, our BLT Sandwich is 308 feet, six inches long.”

So what exactly is the recipe for the World’s Lon-gest BLT Sandwich? It’s a monster 1,839 slices of cooked bacon (400 pounds), 1,224 slices of fresh tomatoes, 816 leafs of romaine lettuce, 824 cherry tomatoes, 26 pounds of mayonnaise, 206 loafs of freshly baked French bread, and the hard work of over 34 volunteers.

Eager onlookers could hardly wait to have a taste of the record breaking BLT. In all, 800 individual proportioned sandwiches were produced and sold for $1 each. The sales and donations from Tides’ fans exceeded $1,300, which benefited Southeast-ern Virginia Food Bank.

This event brought both local and national media to Ovations and the Tides. The local newspaper and two local television crews covered the event. Even a Los Angeles morning show on Sirius XM interviewed Chef Gillette, the BLT king.

Phone: 813.948.6900 • ovationsfoodservices.com

Phone: 484.875.7300 • neweratickets.com

Phone: 215.389.9516 • frontrow-marketing.com

Phone: 484-875-7353 • fanonemarketing.com

Phone: 949.823.1636 • paciolan.com

Phone: 215.389.9530 • comcast-spectacor.com

Phone: 215.389.9558 • global-spectrum.com

p Ken Young, President of Ovations Food Services, helps break world record at Harbor Park in Norfolk, VA, for world’s longest BLT sandwich.


Global Spectrum opened classes in August for its second annual “How You Growin’?” Leadership Institute, an intensive four-day curriculum at the Wells Fargo Center in Philadelphia for 21 new recruits and potential future company leaders.

The Leadership Institute is designed to prepare high-potential employees for the next step of Global Spectrum leadership. The 12-month program is the core of “How You Growin’?”, Global Spectrum’s highly regarded professional development program.

“The Leadership Institute gave me the opportunity to really look deeper into my current skill set – what makes me tick, what inspires me, and where I need to put my focus to develop my current strengths as a growing leader,” said Jason Toner, General Manager of Events at the Windsor Family Credit Union Centre, Windsor, ON, Canada.

Kicking off the sessions was a highly competitive “Apprentice Challenge,” where four teams presented their business plans for a new “Facility Live” Entertainment District to a judging panel of Global Spectrum executives. Teams were scored on business acumen, revenue generating potential, content, concept, creativity, and overall presentation.

“The Apprentice Challenge was definitely a learning experience, considering that it not only required working in a long-distance group setting with fellow co-workers from different areas of facility management, but also that it was a project in an area in which none of us were experts. The opportunity to present our concept in front of so many industry leaders was highly intense, but very rewarding,” said

Stacey Church, Director of Finance at the Century Center in South Bend, IN.

The Leadership Institute also included a two-day workshop called “Facilitative Leadership,” which was led by Dan Gallagher of Comcast

University. The interactive seminar provided a two-tiered learning experience on Awareness Building and Skill Development, which allows participants to explore and define the roles they play as a leader.

“Facilitative Leadership inspired me to look at my relationship to my staff in a new way so I can help them grow in areas where they currently don’t excel. On the other hand, I can encourage them to celebrate their current strengths – and help them pass those strengths to others on our team,” said Toner.

Dr. Bob Smith provided coaching on using the Clear Direction profile as a Leadership tool. Media training, including crisis communications role-playing, and a deep dive into finance rounded out the four-day experience.

“The Leadership Institute was not what I anticipated it to be, it was even better,” said Leah Becki, General Manager of the Ryan Center on the campus of the University of Rhode Island in Kingston. “I came out of the Institute with a new way of thinking about leadership and a new approach to daily responsibilities. I feel lucky to have been a part of the Institute and am fortunate to work for a company that cares so much about its employees’ growth.“

Back at their facilities, the Institute participants continue their training with webinars, individual development plans, stretch assignments, and in-facility exercises.

Global Spectrum’s Leadership Institute Hosts Second Development Class; 21 Selected Employees Participate

CORPORATE NEWS

Ticketing Intelligence Puts Real-Time Data In Your Palm Paciolan Ticketing Intelligence is a sophisticated business intelligence solution that brings together multiple data sources to create a complete view of an organization’s activities, including ticket sales, fundraising, marketing, attendance, concession, merchandise, or other third-party data. Based on key performance indicators, the system provides clients with real-time dashboards, cross-system reporting, and direct data warehouse access.

Arming venues with this real-time information enables them to better analyze data on fans, donors, and customers to make timely and impacting data-driven business decisions. This real-time data can be accessed using a tablet or iPad or while walking around a facility mid-event. Clients with the ability to access this data in the palm of their hand can monitor all areas of their facility, eliminating the need to go to a back office and print reports.

Arizona State University is using this new Paciolan technology to help streamline fundraising, marketing, and ticketing reporting efforts. The Pac-12 school is the first in Division I to use the Ticketing Intelligence systems. This has proven to be a very powerful tool for ASU as it gives them a 360-degree, executive view of their donors, fans, and season ticket holders in real time.

The Portland Trail Blazers of the NBA also implemented a solution to mine data from multiple sources. The Trail Blazers partnered with New Era Tickets to offer Ticketing Intelligence, combining data from disparate databases, including concessions and ticketing. The system afforded them the ability to add and develop new reports, including better reporting for season renewals and cross systems integration. The system also increased the speed of reports, including distribution and access control.

p Leadership Institute’s winning team at 2012 Apprentice Challenge are (from left) Mollie Sammon, General Manager, Liberty Bowl Stadium, Memphis, TN; Stacey Church, Director of Finance, Century Center, South Bend, IN; Ron Rideout, Assistant Gen-eral Manager, Colonial Life Arena, Columbia, SC; John Page, COO, Global Spectrum; David Aiello, Director of Marketing, Roanoke Civic Center, Roanoke, VA; Keller Taylor, General Manager, Cherokee Strip Con-ference Center Complex, Enid, OK; Lane Miller, Global Spectrum Vice President of Human Resources; and Sally Pierce, Assistant General Manager, South Okanagan Events Centre, Penticton, BC.

p Making announcement that Global Spectrum presents Philadelphia 76ers preseason NBA game at Boardwalk Hall in Atlantic City, NJ, against Brooklyn Nets (October 13), are (from left) 76ers Dream Team member Julie; Rod Thorn, 76ers President of Basket-ball Operations; Liza Cartmell, Atlantic City Alliance CEO; Todd Glickman, Global Spectrum Vice President of Business Development; Don Marrandino, Caesars Entertainment Eastern Division President; Evan Turner, 76ers guard; and 76ers Dream Team members Chelsea and Michelle.

FACEBOOK.COM/GLOBALSPECTRUM 5

Global Spectrum’S annual marketinG anD SaleS conference brinGS company’S expertS to city of brotherly love

Global Spectrum marketers from around the world converged

on Philadelphia, PA, the City of Brotherly Love, July 15-18

for the 2012 Global Spectrum International Marketing and Sales

Conference.

Hosted by the staff at the Wells Fargo Center, the three-day,

four-night conference was packed with material and activities to

broaden each marketer’s corporate toolbox. Sessions began early

and stretched late into the evening.

After an introductory evening celebration and networking function

at McGillin’s Ale House, Philadelphia’s oldest bar, day one sessions

were held at the spectacular XFINITY Live! Philadelphia. CEOs

and corporate leaders from each Comcast-Spectacor entity took a

turn speaking to the group about growth opportunities and various

challenges they face within their respective companies. Marketers

then spent the afternoon utilizing their talents as industry experts

to make mock pitches to CEOs, including Dave Butler of Paciolan

and Ken Young of Ovations.

“There’s a ton of talented people working for Global Spectrum

and this conference goes beyond the how-to’s of marketing to

really showcase the skills of our team,” said Bob Schwartz, Global

Spectrum’s Vice President of Marketing.

The remaining sessions were held in different locations at the

Wells Fargo Center. Large group sessions were spent atop a

custom created stage on the arena floor, while breakout sessions

were held in a variety of unique locations, including Flyers, 76ers,

and Villanova locker rooms.

Marketers spent their days bargaining for rare bird eggs in an

unconventional negotiations seminar, brushing up on their PR

knowledge with Ike Richman, Comcast-Spectacor’s Vice President

of Public Relations, strutting their stuff with Philadelphia’s

mummers, and learning to balance their personal and professional

lives in a string of coaching exercises.

Marketers also made stops throughout the week at numerous

iconic locations in Philadelphia, including colonial Fort Mifflin,

the world-famous Philadelphia Museum of Art.

FACILITY NEWS


Jackson Named National Sales Director (CONTINUED FROM FRONT PAGE)

“We are delighted to have Carrie in this very important position,” said Frank E. Russo, Jr., Senior Vice President of Business Development. “Her expertise, knowledge, and contacts in the convention center and hospitality industries will provide significant benefits to our convention, exposition, and conference centers of all sizes throughout our entire network of venues.”

Jackson has over 25 years of experience in the event and hospitality industries. Prior to joining Global Spectrum at the Iowa Events Center in 2004, she spent 17 years in various sales and event management capacities with Marriott Hotels and Resorts.

“This is a very exciting opportunity for me. I am especially looking forward to working with all of the General Managers in our Global Spectrum system so I can be an up-to-date resource and advisor on opportunities to maximize utilization of our facilities and the talents of our Global Spectrum family of employees,” Jackson said.

In order to provide additional benefits to Global Spectrum buildings, Jackson will be maintaining the company’s national sales database, which includes important information on all aspects of convention center data, including our GPS (Global Prospecting System), attendance,

trade show lists, show producers, etc.; providing training for Sales Directors on solicitation and database coordination, trade show leads to buildings, tracking of booked business for possible multi-venue routing, maintaining contacts with Global Spectrum’s National Marketing Committee; and maintaining a high profile at industry tradeshows and meetings.

“I know there’s a great deal to do,” Jackson said. “But it will be well worth the effort to create more revenue and more hotel room nights for our current and future convention center, conference center, and exposition center clients.”

Duke Energy Convention Center Introduces New AppThe Duke Energy Convention Center has introduced its new, all-inclusive app, “Cincy Live.” The app will further enhance the experience for both exhibitors and guests to the Center.

The app was designed to provide exhibitors and guests all the information they need, at their fingertips. From building layout to frequently asked questions, the app is beneficial to anyone needing to maneuver in the Center or find things to do while they are in Cincinnati.

“The app is great for both local and out of town visitors, since it gives an overview of restaurants, shops, and attractions around the area. It contains extensive information on where to stay, ways to get around, and suggestions on how to explore the city,” said Ric Booth, Convention Center General Manager.

CORPORATE NEWSUMass Student Earns Intern Scholarship

Dana Reynolds, who is studying for a Master’s Degree in Sports Management at the University of Massachusetts Amherst, was awarded a scholarship by Comcast-Spectacor to experience real-life apprentice-type experiences at Global Spectrum’s flagship arena, the Wells Fargo Center in Philadelphia, PA.

“There’s no better place for a student wanting to learn the sports management business than to gain hands-on experience by working in an arena or for a professional sports team,” said Comcast-Spectacor President Peter Luukko, a 1981 UMass graduate. “We have a tremendously successful internship program which has placed more than 135 students at venues we manage throughout the country. We were happy to help Dana achieve the successes

that she wishes to achieve by presenting her with a scholarship to intern with us in Philadelphia. “

Reynolds did her internship with the Philadelphia Flyers of the National Hockey League, which is owned by Comcast-Spectacor, to complete her Master’s Degree in Sport Management from the Mark H. McCormack Department of Sport Management. The internship in community relations with the Flyers furthers her career goal of working in community relations in a professional sport.

College students (third year and above) interested in Comcast-Spectacor’s Intern Program should visit comcast-spectacor.com and click on “employment” to arrange for an internship.”

p UMass grad student Dana Reynolds with Comcast-Spectacor President and Global Spectrum Chairman Peter Luukko, a UMass alumnus.

Salina Bicentennial Center Selects New Era TicketsThe Global Spectrum-managed Salina Bicentennial Center, Salina, KS, has selected New Era Tickets to provide customized ticketing technology solutions and related services.

The Salina Bicentennial Center includes a 7,500-seat multi-purpose arena and the newly renovated 18,000-sq.ft. Heritage Hall convention space.

The ticketing solution, powered by sister company Paciolan, allows the Bicentennial Center complete control of a variety of items, including customer transaction fees, branding, and customer data.

Carrie Jackson

FACILITY NEWS

Happy Harry’s RibFest Breaks Fargodome RecordsThe Fargodome in Fargo, ND, once again set ticket sales and brew records at its 17th Annual Happy Harry’s RibFest (June 6-9).

“Our staff worked extremely hard to make this year’s RibFest the best ever,” said Rob Sobolik, Global Spectrum’s General Manager for the Fargodome. “We’re very proud that our RibFest has become the standard for this type of summer festival in our region.”

Considered by many to be the unofficial start to summer in Fargo, Happy Harry’s RibFest

presented four days of activities for the whole family. Teaming up with a local radio group, Go Radio Broadcasting, the Fargodome secured four nights of national headlining entertainment, featuring James Otto, Foghat, Craig Morgan, and The Cherry Pie Tour, featuring Warrant, Trixter, and Firehouse. The four-day concert attendance of 55,490 was the highest in RibFest history.

With hot days and warm nights, the Fargodome’s Food and Beverage Department set their own record, selling 1,019,156 total ounces of beer and beating their previous sales record by over $100,000.

Third Annual Touch-A-Truck At Overland Park Center; 4.5 Tons Of Food DonatedA turnout of 6,176 people attended the third annual Touch-A-Truck event at the Overland Park Convention Center, Overland Park, KA, on June 24 and donated 9,277 pounds of food, the equivalent of 7,876 meals, to the Harvesters Community Food Network. The event was free with a two-item food donation.

“Touch-A-Truck began in 2010 as a celebration of Overland Park’s 50th anniversary. Each year has been a remarkable success and as long as families keep showing up, we will keep hosting this great event,” said Global Spectrum’s Brett C. Mitchell, General Manager of the Overland Park Convention Center.

“It’s one way we can say thank you to our community for another successful year.”

Families who attended the event were able to see and touch a variety of their favorite trucks, including Overland Park Fire Department truck, Overland Park Police Department car and armored truck, Children’s Mercy ambulance, Santa Fe Tow Service truck, John Deere combine and tractor provided by the K-State Research & Extension Office, Harvesters truck, 20-ton dump truck and track hoe from Turner Construction, 24th Marine Regiment and their HMMWV, Bob Allen Ford truck, First Student school bus, and more.

p Overland Park residents get up-close view of Overland Park Fire Depart-ment vehicle during Touch-A-Truck event at Overland Park Convention Center, Overland Park.

FACEBOOK.COM/GLOBALSPECTRUM 7Sun sets on fi nal day of 17th Annual Happy Harry’s RibFest at Fargodome, Fargo, ND.

Assistant Vice President for Administration, Division of Administration and Finance,Indiana University of PennsylvaniaIn July 2009, after a national search, Indiana Uni-versity of Pennsylvania selected Global Spectrum as the facility management and marketing firm for what would soon become the conference and

entertainment crown jewel of our region, the Kovalchick Convention and Athletic Complex.

Kovalchick Complex, with its Grand Opening accomplished in March 2011, has become central to the growth of conference activity, entertain-ment, and indoor athletic events benefiting the Indiana University of Pennsylvania campus and Western Pennsylvania regional communities. The complex consists of multi-use adaptable space in the form of the 5,000-seat Ed Fry Arena, the 23,000 sq. ft. Conference Center and Cor-porate Training Center, and the 630-seat Toretti Auditorium.

Global Spectrum, tasked with bringing the University community and the greater regional community together for entertainment, devel-oped a high-quality and diverse schedule of arena entertainment that has consisted of multiple concerts as well as first-rate family shows such as the Harlem Globetrotters and Ringling Bros. and Barnum & Bailey Circus. The fan friendly, family atmosphere became immediately apparent as the University and local community together have openly embraced these events and the venue.

In a collaborative effort with IUP Athletics, Global Spectrum utilized its knowledge and expertise in the field to assist with developing market-ing strategies, enhancing promotions, and most of all developing more efficient game management practices. This successful planning part-nership assisted IUP Athletics in generating an estimated 225 percent increase in ticket revenue over the prior year.

Aside from the arena events, successful coordination of numerous con-ference groups by Global Spectrum has generated high levels of guest traffic through the facility and has proven the multi-use capabilities of the facility. The feedback received by planners and attendees of these types of events has been overwhelmingly positive, which is a direct reflection of the Global Spectrum “How You Doin’?” program and the emphasis put on customer satisfaction at the Kovalchick Complex.

We look forward to continuing our positive relationship with Global Spectrum as we strive to make the Kovalchick Convention and Athletic Complex the choice destination for entertainment, meetings, conven-tions, and trainings in Western Pennsylvania for many years to come.

client SPEAKwith Sam Phillips

Sam Phillips

FACILITY NEWS


Iowa Events Center Nets Profi t For Polk CountyThe Iowa Events Center was a place of new beginnings, event creation and nurturing, and financial success in the 2011-12 fiscal year. Polk County’s profit for the period was $224,811.

Throughout the year, the complex hosted 431 events, including the 2012 Iowa Caucus Media Filing Center, NCAA Division I Women’s Basketball Regional Finals, Jimmy Buffett and the Coral Reefer Band, Lady Antebellum, Zac Brown Band, and High School State Tournaments.

Over a million guests visited the Des Moines venues to enjoy national conventions, concerts, sporting events, and family shows. It was the sixth-consecutive year in which Global Spectrum was able to surpass budget projections and provide a profit to

Polk County.

The highly dedicated, team-orientated staff of the Iowa Events Center also re-opened the newly renovated Community Choice Credit Union Convention Center at Veterans Memorial in January after a $42.75 million renovation that transformed the space from an auditorium to a state-of-the-art convention center. The renovated space added an additional 23 meeting rooms, four boardrooms, and the state’s largest ballroom to the complex that can accommodate a wide variety of events, from meetings and galas to gymnastics competitions, and indoor car shows.

Iowa Events Center’s Sweet Holiday Open HouseGlobal Spectrum’s Iowa Events Center, Des Moines, IA, hosted a unique holiday open house luncheon (August 23) for potential clients to learn about the variety of holiday party options offered at the facility.

Greeted at the door by a costumed gingerbread man, more than 60 guests entered the sweet world of the Candyland-themed party. Guests walked down the grand concourse that featured HD-projected images of the board game’s beloved characters before being greeted by a candy castle entrance that welcomed all into the grand ballroom.

Guests picked up their “game board” at the entrance and visited different stops, themed like the game, throughout the room that represented a variety of the Iowa Events Center’s holiday offerings - parties, food, group packages, and basketball game outings.

In addition to the in-house departments, vendors who donated décor, music, and other services were also included as one of the featured stops. Prizes encouraged all guests to participate in learning more about all holiday party offerings, such as a ticket package complete with an Ovations gift card, a $500 credit toward a holiday party.

The event was extremely successful, generating leads that extended past holiday business, including end-of-tax season receptions, group ticket outings, and board meetings. The collaboration of convention sales, premium seating, group sales, and the Iowa Energy Basketball team allowed for the introduction of new clients and hard-to-contact companies across all departments.

During the event, the Wounded Warrior Foundation obtained donations and auctioned off some New England Patriots gear signed by Danny Aiken, a local product and long snapper for the Patriots.

Owensboro Center Books First Convention

The Global Spectrum-managed Owensboro Convention Center, which is now under construction and will open in December 2013, has booked its first convention. The Green River Firefighters Association signed a multi-year contract to host the GRFA Officers School at the Owensboro Convention Center beginning in February 2015.

The Officer’s School, hosted by the Green River Firefighters Association, is one of the Commonwealth of Kentucky’s largest training conferences boasting nearly 1,200 attendees over a three-and-a-half day period. GRFA signed a three-year contract for the school for 2015, 2016, and 2017.

“This event is precisely why Owensboro is building this first-class facility to host these types of positive economic events in the community,” said Dean Dennis, Global Spectrum’s General Manager of the Owensboro Convention Center. “We are thrilled to have our first signed convention contract and look forward to many more as we move closer to the 2013 opening.”

The four-day convention will use nearly 1,500 local hotel room nights annually. According to the Owensboro/Daviess County CVB, this equates to over $400,000 in direct economic impact to the Owensboro/Daviess County community and surrounding areas based on spending estimates of convention delegates.

Bill Parrish, Owensboro City Manager added, “There is great anticipation in the air, and it is so exciting to see our convention center start to fill bookings a full 17 months before its scheduled opening. It is also heartwarming to see old friends come back home to Owensboro; the firefighters of the Green River Firefighters Association have been long missed and are happily welcomed back home.”

p Global Spectrum’s Jackie Lehmann (left), Jessica Van Sloten (third from left), Adam Flack (center, as Ginger-bread Man), and Janelle Schmidt (right), accompanied by Ovation’s Megan Heiman (second from left) and Ali Brack-ett welcomed potential clients to Candyland-themed Holiday Open House at the Iowa Events Center.

p Elton John receives goodies prior to sold-out per-formance at USF Sun Dome Grand Opening event (September 14) in Tampa, FL. With Sir Elton are (from left) Sara Webster, Director of Marketing; Trent Merritt (second from right), General Manager; and Seth Benalt, Assistant General Manager.

services were also included as one of

p Dean Dennis (right), Global Spectrum’s General Man-ager of new Owensboro Convention Center, Owensboro, KY, announcing venue’s fi rst convention booking, Green River Offi cers School. Joining Dennis on fi re truck for announcement are Pat Thompson (left), Green River Firefi ghters Association, and Tim Ross, Public Events Director, City of Owensboro.

FACILITY NEWS


St. Charles Center Adds Trucks To Kids Block PartyThe St. Charles Convention Center, St. Charles, MO, hosted its sixth annual Kids Block Party and Touch-A-Truck event (August 18). The free community-wide event, which was open to the public, was geared toward healthy and active lifestyles for children ages 3-11.

The indoor and outdoor event featured a variety of activities for children to interact, with a host of interesting motor vehicles, including a fire truck, a crane, an armored tactical vehicle, a gymnastics bus, an Army cargo truck, and a variety of large vehicles from the St. Charles City Public Works Department and the St. Charles County Sheriff’s Department, plus a live helicopter landing.

“The Touch-A-Truck component was a great addition to last year’s event,” said Joe Capitanelli, Marketing Manager at the Convention Center. “We put an emphasis on really enhancing this component of the event this year because it was such a hit last year.”

The Kids Block Party continued to feature inflatable activities and variety of interactive vendors for parents and children. Over 3,000 local parents and children, making it the largest attendance in the event’s six-year history, attended the event.

Virginia Beach Extends Global Spectrum’s Contract For Sandler CenterThe City of Virginia Beach has renewed Global Spectrum’s management contract for the Sandler Center for the Performing Arts with a multi-year extension.

“Global Spectrum is excited to renew and continue our excellent partnership with the city of Virginia Beach and the Sandler Center Foundation,” said Doug Higgons, Global Spectrum Regional Vice President. “We are extremely proud of the success and impact our company has had on Virginia Beach’s Town Center. We look forward to enhancing our relationship with the Foundation and the City for many years to come.”

Global Spectrum has operated the Sandler Center since it was constructed in 2007. Under Global Spectrum’s leadership and direction, the building has hosted more than 2,400 events and welcomed more than 419,000 patrons into the building.

p Military truck awaits children at St. Charles Convention Center Touch-A-Truck.

New Mexico BBQ Championships At Santa Ana Star CenterMore than 13,000 people flocked to the 9th Annual Pork and Brew BBQ State Championship (July 6-8) at the Santa Ana Star Center in Rio Rancho, NM.

Competitors from throughout the country came to show off their BBQ cooking talents in 13 categories and compete in the Kansas City BBQ Society-sanctioned event. Television and BBQ Legend Johnny Trigg from TLC’s show ‘BBQ Pit Masters’ joined the festivities to lend encouragement to the contestants.

Competition was not the only thing on the menu for the three-day event held in the Star Center’s upper parking lot. Families could take part in wood carving expos, arts and crafts, magic shows, and enjoy lots of finger-lickin’ good BBQ.

As a bonus for those attending, WWE Raw/Smackdown Super Show took place after the final session of competition. Fans were treated to a special meet and greet with WWE Superstars Natalia and Zack Ryder.

Global Spectrum Venues Break Sales Records For Harlem GlobetrottersThe world famous Harlem Globetrotters have recognized four Global Spectrum-managed venues in North America for breaking turnstile records during the team’s 2012 North American Tour. Each venue received a custom-made Spalding “Money Ball.”

The Global Spectrum-managed venues honored by the Globetrotters were the James Brown Arena, Augusta, GA; Sun National Bank Center, Trenton, NJ; Tsongas Center at UMass Lowell, Lowell, MA; and General Motors Centre, Oshawa, Ontario, Canada.

Global Spectrum’s James Brown Arena in Augusta, GA, broke a box office record for the fourth consecutive year, the only venue this year to reach that lofty goal. Last year, the James Brown Arena received one of the first Platinum “Money Balls,” awarded by the Globetrotters to venues that broke a record for a third consecutive year. The venue received a Red, White and Blue Spalding game ball – autographed by the team – that was used in the Augusta performance on March 16, 2012. A Gold “Money Ball” was awarded to Sun National Bank Center and General Motors Centre for breaking sales records in back-to-back years. Tsongas Center was awarded a Red, White and Blue “Money Ball” for breaking a record for the first time.

“Our success in 2012 is due in part to our tremendous venue partners, whose tireless efforts help bring the Globetrotter magic to families from coast to coast,” said Michael Kenney, Globetrotters’ Senior Vice President, Live Event Marketing. “We are always grateful for their support.”

World Choir Games Bring Harmony To Duke Energy CenterFor the first time ever, the World Choir Games, known as the Olympics of choral music, was held in the United States (July 4-14) at the Global Spectrum-managed Duke Energy Convention Center in Cincinnati, OH.

Thousands of choir members from around the world came to Cincinnati for the prestigious event. The convention center was the hub for two weeks of the WSG’s summer activities, which included providing meals for choir participants, judges, and other officials; establishing an entertainment space for choir members to use between sessions; operating a superstore for WSG paraphernalia; hosting receptions, friendship concerts, and performances; serving as media headquarters; and much, much more.

“The World Choir Games gave Cincinnati and participating venues the opportunity for international exposure to hundreds of thousands of guests, most experiencing their first visit to our country,” said Ric Booth, General Manager of Duke Energy Convention Center.”

FACILITY NEWS


Hello, Home Show Calling, For Provo Show VendorsThe new Utah Valley Convention Center in Provo, UT, solicited potential vendor participation with a phone blitz to help promote booth sales for the first bi-annual Downtown Provo Home Show, a Global Spectrum-produced event, and the first for the beautiful new Convention Center.

Hoping to create a signature event and capture the opportunity to bring a bi-annual home show to the center, Adam Roe, UVCC Show Manager, had been focused on selling booths for months, but as the show date (September 27-29) quickly approached, the Convention Center decided to hold a facility-wide phone blitz to assist in reaching out for additional local potential vendors.

Participants in the phone blitz included all office and operations staff and even the General Manager, Danny Wheeler. In just six hours, more than 500 phone calls were made that generated 141 leads, nearly a month’s worth of work completed in one day.

In the week following the blitz, five booth spaces were secured as a direct result of the team participation. After all the calls had been made, three trophies were awarded to show the building’s enthusiasm and gratitude for the support of the entire staff:

Kristen Forbush, Sales Manager, was presented with the Golden Hammer for having the most leads generated.

Kevin Wanner, Operations Supervisor, was presented with the Golden Screw Driver for really trying to turn leads, being persistent, calling during his lunch hour, and Googling more companies when his leads ran out.

Lacey Olsen, Event Manager, was presented with the Golden Plunger for the worst/funniest call.

p Global Spectrum Western Regional staff ers visit Batman Live Bat Camp in Anaheim in advance of show coming to their venues. Taking part are (from left) Ryan Young, Director of Marketing at Budweiser Events Center, Loveland, CO; Bob Kehm, Assistant General Manager at Chaifetz Arena in St. Louis, MO; Alissa Cun-ningham, Director of Marketing at Chaifetz Arena; and Mike Killion, Director of Marketing/Assistant General Manager at Santa Ana Star Center, Rio Rancho, NM.

p Global Spectrum’s Chris Connolly (left), General Manager at Iowa Events Center, and Holly Kjeldgaard (second from right), Assistant General Manager, present Def Leppard’s Vivian Campbell (second from left) and Rick Allen with custom-designed “Keep Calm And Rock Des Moines” canvases prior to concert (August 28) at Wells Fargo Arena.

p George Aiello, Marketing Manager at Miami Beach Convention Center, with Dona Zemo, Director of Miami Beach Visitors Center, riding new Scooterbug mobility products being off ered for rent at Convention Center.

Iowa Events Center, Ovations Start Creative Program With Iowa State UniversityIn a strategic move to infuse new marketing ideas into the Iowa Events Center, Des Moines, IA, and its events, Global Spectrum and Ovations Food Services have begun a formal partnership with Iowa State University’s Greenlee School of Journalism to provide marketing challenges at the Iowa Events Center as curriculum for their capstone marketing class.

Throughout the fall semester, students will be divided into three teams to work with Global Spectrum and Ovations staff on three distinct challenges: help provide new marketing initiatives to encourage event attendees to utilize The Principal River’s Edge Restaurant in the Wells Fargo Arena for dinner, sell more season tickets and increase attendance at Iowa Barnstormers Arena Football games, and assist Global Spectrum in creating a new self-promoted Wedding Show for spring 2013.

In December, students will make formal presentations, and staff will implement the ideas that show potential. These presentations will differ based on the challenge, but all will include researching, creating a marketing plan, and staying within a suggested budget provided by Global Spectrum.

Block Party, Concert Popular First Event At Salina Bicentennial CenterGlobal Spectrum made a smash first impression in Salina, KS, when it hosted the first block party in Heritage Hall at the Salina Bicentennial Center as a pre-concert event for singer Alan Jackson’s performance.

Jackson’s concert was the first produced by Global Spectrum since assuming management of the 7,500-seat venue. Nearly 1,000 people came to the block party to enjoy live music, free games, and giveaways throughout the three-hour celebration.

“We only had one time to make a first impression and, judging by the fun that everyone had at the block party, I’d say we scored a home run,” said Chris Byrd, Global Spectrum’s General Manager at the Salina Bicentennial Center.

“Between the Block Party and the concert, Global Spectrum made a lot of new friends in Salina,” he said.

Admission to the block party was free and a ticket to Alan Jackson’s performance was not required to enter. Global Spectrum staff provided a putt-putt course, Velcro wall, dunk tank, and Zorb ball course for the community to enjoy at no cost.

Food and beverage was for sale and local Country Radio station Y93.7 was on site with giveaways every half hour. Live music was provided by Nashville recording artist and Salina native Courtney Irwin, along with the Lawrence, KS, group Arthur Dodge and the Horsefeathers.


FACILITY NEWS

PEOPLE AND PLACESSusan Swiatkowski Named To 40 Under 40

Business First, the Buffalo business publication, named Global Spectrum’s Susan Swiatkowski, Marketing Director for Old Falls Street, USA, and The Conference & Event Center Niagara, both in Niagara Falls, NY, to its 2012 class of 40 Under 40.

“It is an impressive class, especially when one considers how these individuals have made it their mission to contribute in extraordinary ways to their communities and the quality of life we all enjoy in western New York,” said Jack Connors, Business First publisher and president.

Swiatkowski, a Niagara University graduate, joined Global Spectrum last year. Prior to joining the company, she was sales and marketing manager at the Hard Rock Café, the communications manager at the Buffalo Museum of Science, the publications director at D’Youville College, and the assistant director of public relations at Niagara University.

Katie Conoyer Receives MPI Presidents AwardKatie Conoyer, Sales Manager at the St. Charles Convention Center, St. Charles, MO, was a co-recipient of the distinguished Presidents Award from the St. Louis Area Chapter of Meeting Professionals International (MPI). The award is given to board members within the chapter who go above and beyond the call of service for the organization, excel in their duties, and have a true passion for their industry.

“We are extremely proud of Katie’s contributions and success with MPI and grateful for her professionalism in representing the St. Charles Convention Center,” said Shura Garnett, Regional Vice President for Global Spectrum and General Manager for the Convention Center.

Conoyer has been involved with MPI since 2008 and has served on the board for the past three years. She has over seven years of industry experience.

p Katie Conoyer (left), Sales Manager at St. Charles Convention Center, St. Charles, MO, named co-recipient of distinguished Presidents Award from St. Louis Area Chapter of Meeting Planners International (MPI). Award goes to board members who go above and beyond call of service for MPI, excel in their duties, and have true passion for their industry. Corri Roberts (right) was co-recipient.

q Thousands enjoy Gnarly Barley Brew Fest at 2012 Larimer County Fair & PRCA Rodeo.

Susan Swiatkowski

Budweiser Center Assists Record-Setting Attendance At Larimer Rodeo & FairThe Global Spectrum staff at the Budweiser Events Center in Loveland, CO, and personnel from Front Row Marketing Services were instrumental in helping the five-day 2012 Larimer County Fair & PRCA Rodeo set a new attendance record of 101,124.

Comcast-Spectacor entities played a significant role in both marketing and corporate sales of the event. Front Row’s staff was able to increase sponsorship revenue by more than $40,000 in one year, and the marketing team from the Budweiser

Events Center took the lead on public relations, branding, and overall marketing for the event.

Several aspects of the event contributed to the overall record attendance as they set records in their own right. Those that saw high-water marks included Gnarly Barley Brew Festival; PRCA Rodeos, including the first sold-out night (Monday) in almost a decade at Budweiser Events Center; Carnival Americana; and Food and Beverage sales.

p Something new in suites at BankUnited Center, Coral Gables, FL, are HD televisions that add to patrons’ enjoy-ment of events.

Weiss Named GM Of YearGlobal Spectrum’s Ben Weiss, General Manager of the Memphis (TN) Red Birds has been named Pacific Coast League Executive of the Year. Congratulations, Ben.

12

CANADIAN FACILITY NEWS

p Global Spectrum Charities, powered by team at Abbotsford Entertainment & Sports Centre, Abbotsford, BC, raised $400 for two local charities, Matthew’s House and Abbots-ford Hospice Society, during second annual Touch-A-Truck Event. Helping at event are (from left) Carissa Greenless, Marketing Intern; Dawn Abram, Ovations Food Services General Manager; Jordan VonMatt, Marketing Intern; Craig MacLeod, Ovations’ Executive Chef; Michaella Petrick, Director of Marketing; and Scott Currie, Building Operations.

p Country superstar Miranda Lambert brought her On Fire Tour to sold-out EnCana Events Centre in Dawson Creek, BC, (September 4). Welcom-ing Lambert are (from left) Corey Margolis, Event Manager; Ryan McIvor, General Manager; and Andrew Nash, Director of Operations/Assistant General Manager.


Personnel from EnCana Events Centre, Dawson Creek, BC, join morning citywide closure to take part in 90th Annual Fall Fair Parade, promoting venue’s upcoming shows.

p Global Spectrum team at Abbotsford Entertain-ment & Sports Centre, Abbotsford, BC, with cast of Cirque du Soleil’s – Quidam, which completed very successful eight-performance engagement in Abbotsford.

p Corey Margolis, Event Manager at EnCana Centre, Dawson Creek, BC, while behind bars raised $2,000 for cops with cancer.

CANADIAN FACILITY NEWS


Budweiser Gardens A Venue Of The Decade, Says Venues TodayVenues Today, an important entertainment industry publication, has named the Global Spectrum-managed Budweiser Gardens in London, ON, in its “Top Stops of the Decade,” an international ranking that places the Budweiser Gardens as the #3 International “Top Stop” from a period of July 2002 to July 2012 based on gross sales.

The Budweiser Gardens, celebrating its 10th anniversary, finished higher than any other Canadian facility in their ranking category (10,000 – 15,000 capacity).

“The Budweiser Gardens is clearly one of the most spectacular venues in all of Canada,” said Peter Luukko, Comcast-Spectacor President and Chairman of Global Spectrum. “With outstanding support from the region and the dedicated Global Spectrum staff, the Budweiser Gardens is a ‘top-stop’ for many acts on the road today. We are extremely proud of what the Budweiser Gardens has done over the past 10 years and will continue to do for the City of London.”

“The relationships and the tremendous support we have been able to cultivate over the years from our city, local business, partners, sponsors, tenant teams, promoters, and most importantly our customers have led to the tremendous success of the facility. We are incredibly fortunate in London to be able to showcase world class teams, concerts and events in an increasingly vibrant and dynamic city,” said Brian Ohl, Regional Vice President of Global Spectrum and General Manager of the Budweiser Gardens.

“The Budweiser Gardens has been an important asset for economic revitalization in our downtown,” said Peter White, President and CEO of the London Economic Development Corporation. “Revitalizing a key block of our city, the venue has increased foot traffic and general business activity the core, thereby encouraging additional growth and investment.”

p Budweiser Gardens in London, ON, hosted second annual Yoga Shack Gives Back (July 22) with more than 300 participants. Event raising $3,700 for the Heart and Stroke Foundation. Participating are: (back row, from left) event staff members Tim Taylor, Natalie Jacobs, John Day, Blaire Mcgauchie, Jim Dewar, Garry Gee, and Louise Hoar. Middle row: Diana Barr, event staff ; Wendell Reis, Event Manager; Allison VanHorn, Finance Director; Savanah Sewell, Marketing Coordinator; Stephanie Lang, intern; Jill Kurtz, Group Sales Manager; Deborah Kime, Group Sales Director; and Lisa Shackelton and Dave Fife, owners of Yoga Shack.

p Los Angeles Kings defenseman Drew Doughty (left) and forward Jeff Carter hosted hometown celebration in London, ON, this past summer after winning Stanley Cup.

Ms. Tosha HawkinsEvent CoordinatorSpiritBank Event CenterTulsa, OK

Dear Tosha,

On behalf of the committee, I want to thank you and your staff for the direction and assistance for our past event. Your staff was very cordial and I appreciate all the assistance from Patrick (Mc Grew, General Manager) and the crew. Again thank you for all your help. Robert AnquoeTreasurerTulsa Indian Club Inc.


“HOW YOU DOIN’?”

Ms. Rachel MeyrowitzMarketing & Group Sales Coordinator

USF Sun DomeTampa, FL

Dear Ms. Meyrowitz:

Just wanted to say thank you so much for everything you and your staff did

to help and accommodate my friends and I at the Bellator 72 MMA Fighting

Championships. We had a fantastic time, the Sun Dome’s new suite seats were great,

the venue was outstanding, and you all were perfect! Thank you so much!

Sincerely,

Jesse Henson

p Miami Beach Convention Center staff members show off bowling skills during summer How You Bowlin’ event (June 27) at building sponsor Lucky Strike Lanes to celebrate “How You Doin’?” program.

p Santa Ana Star Center, Rio Rancho, NM, arranged to have Batman and Robin at Rio Rancho High School to promote Batman Live!: The World Arena Tour, which appeared to Santa Ana Star Center (October 17-21) for eight performances. Fans were able to take pictures with the Dynamic Duo and also received Batman Live tattoos, key chain bat lights, and iPhone covers.

p Roanoke Civic Center staff helps Nate Wooden (in yellow) celebrate victory in inaugural Roanoke Hot Dog Eating Contest for the Wounded Warrior Foundation.

Roanoke’s Nate Wooden Wins Hot Dog Eating TestNate Wooden, Group Sales Manager at the Global Spectrum-managed Roanoke Civic Center in Roanoke, VA, challenged his own ability to wolf down as many hot dogs as possible in eight minutes as a first-time competitor in the inaugural Roanoke Hot Dog Eating Contest (June 29).

One of seven competitors, Wooden, who wore Roanoke Civic Center gear, was encouraged by a cheering section of his Civic Center co-workers (who easily made up the largest cheering section). When the gun sounded and the final “tube steak” was devoured, Wooden brought home First Place by eating a record 11 hot dogs. He was awarded a trophy and crowned the “Roanoke Hot Dog Eating Champion” as his colleagues cheered with pride.


(A recent note on the Internet)

I had my wedding at the SpiritBank Event Center in Tulsa, OK, in June 2012 and it was fantastic. The staff was really helpful and was very patient and understanding. They truly made my special day a day to remember forever! - Rachel Porter

This issue of the Globe, as well as the latest news updates and happenings, are available at

Global-Spectrum.com.


Annual HYD Party At Colonial Life Arena The Colonial Life Arena, Columbia, SC, hosted its 6th Annual “How You Doin’?” Employee Appreciation Party (August 28) as a thank you for all the hard work and dedication put forth by the part-time staff over the course of the year. Approximately 120 part-time staff, their families, and full-time staff attended the event.

The event was themed Jazz Gala, and the arena bowl was decorated to fit the occasion. There was entertainment for the attendees, who enjoyed casino games, delectable food, and drinks. Full-time staff dressed in black outfits as part of the casino theme and acted as game attendants.

p Global Spectrum’s part-time and full-time staff at Colonial Life Arena, Columbia, SC, during HYD part-time employee appreciation jazz gala (August 28).

Global Spectrum, Ovations Donate Lunches To Augusta Food BankGlobal Spectrum and Ovations Food Services to donated boxed lunches to Golden Harvest Food Bank in Augusta, GA, helping to feed over 600 people in need.

“The staff at the Augusta Entertainment Complex is proud to give back to the community,” said Monty Jones, Jr., General Manager of the Augusta Entertainment Complex. “We’re pleased that we were able to provide a meal to hundreds of people during these difficult economic times.”

“We are greatly appreciative to the Augusta Entertainment Complex and Ovations for this donation,” said Marilyn McKinnie, Manager of the Golden Harvest Food Bank.

p Scott Warren, General Manager of Wolstein Center, Cleveland, OH, and Mike England of Ovations Food Services serve hot lunch at Global Spectrum Charities outing at Cleveland Food Bank. Warren and England cooked over 70 pounds of corn, potatoes, and green beans for seniors and school children.

p Wolstein Center staff meets outside Cleveland Food Bank for Global Spectrum Charities day out (September 18). Team of 12 helped pack, sort, and cook meals for various food kitchens supported by Cleveland Food Bank. Taking part are (back row, from left) Joe Sarog, Mike England, Steve Wells, Scott Warren, Harold Davis, and James Burge, Jr. Front row, from left: Brooke Cuevas, Michelle Schilling, Nicole Taylor, Gracie Pugliese, Joy Locklear, and Mark Hochberg.Moeller, James Morris, and John Miner. Back Row (from left), Monica York, Jeff Kuhn, and Eric Lantz.

pp Wolstein Center staff meets outside Cleveland


Front Row Marketing Services staged its first Annual Meetings in July under the leadership of Chris Lencheski, the company’s new President.

The theme of the meetings was “A Way Forward,” highlighting the enormous amount of present and future opportunities at Front Row’s fingertips. In a unique twist, this year’s meetings were the first to take place on the event floor of the Wells Fargo Center in Philadelphia, PA.

Front Row staff, including over 50 corporate and on-site employees, from across the U.S., Canada, and Abu Dhabi,

met to discuss past experiences and successes, as well as future strategies and opportunities.

The corporate conference focused on the vast amount of resources available to the company and its sales team and how they intend to utilize them moving forward.

Additionally, guest speakers for the meetings included Peter Luukko, Comcast-Spectacor COO/President and Chairman of Global Spectrum; Terry Lefton, Editor-at-Large for the SportsBusiness Journal; Bill Squadron, Head of Bloomberg Sports; and David Falk, agent of NBA legend Michael Jordan.

2012 Front Row Marketing Services Annual Meetings: “A Way Forward”

Front Row Marketing Services has been selected by the University of North Dakota (UND) to handle sponsorship sales and assist in a wide variety of progressive business development opportunities for UND athletics. This is UND’s inaugural year as a member of the Big Sky Conference.

“We are very pleased to add UND to what is quickly becoming a solid collegiate sponsorship consulting and sales area for us,” said Chris Lencheski, President of Front Row Marketing Services. “Our strong regional ties give us an understanding of the marketplace, and our experience on a national level at both identifying partnerships and facilitating in all aspects of the sales process make this a great fit as the University grows its athletic footprint. We are looking forward to a long and mutually beneficial relationship for all involved.”

“Between their tradition of excellence, last season’s across the board success and our move to the Big Sky Conference, partnering with UND could not have come at a better time,” said Steve Rex, Regional Vice President, Front Row Marketing Services. “The Fighting Sioux are on the rise, and we at Front Row are excited to gain new sponsors and develop stronger relationships with current ones, as well.”

“We are pleased to have Front Row represent our commercial rights sales for the Fighting Sioux,” said Brian Faison, Director of Athletics for the University of North Dakota.

“We are confident that Front Row will help us reach our true revenue potential and assist us in becoming a more successful Division I institution. Front Row was the best fit for us and we believe they will make a significant impact on the way we do business at UND.”

The partnership allows UND to retain its sponsorship rights while Front Row has the exclusive rights to sell UND inventory including radio, game-day, and on-site sponsorships.

UND is coming off another successful year with football, men’s and women’s basketball, and volleyball earning Great West Conference championships, the men’s and women’s hockey teams and the men’s and women’s basketball teams advancing to NCAA Division I post-season play. Men’s hockey will begin play in the new National Collegiate Hockey Conference next year.

University Of North Dakota Taps Front Row Marketing Services For Athletic Sponsorship Sales, Commercial Opportunities

p Meeting prior to Ligue de Football Championship (August 28) at Red Bull Arena in Newark, NJ, are (from left) Chris Lencheski, President, Front Row Marketing Services; Redha Chibani, International Development Manager, Ligue de Football Professionnel; Sébastien Janodet, Director Marketing & Media, Ligue de Football Professionnel; Joe Fraga, Match Consultant; and John Dato, Project Coordinator, Front Row Marketing Services.

p Meeting at Formula 1 Gran Premio Santander D’Italia 2012 at Autodromo di Monza in Milan, Italy, are (from left) Rick Gorne, President, Mango Sports Management; Renato Bisignani, Business Development Manager, Ferrari; Chris Lencheski, President, Front Row Marketing Services & Analytics; and Mark Wise, Director of Strategy and Insights, Front Row Marketing Services & Analytics.

FRMS Assists City Of Bangor With Naming Rights For New Arena, Convention CenterFront Row Marketing Services completed the naming rights agreement on behalf of the City of Bangor for the city’s new 8,000-seat multi-purpose sports and entertainment venue currently under construction. It will be named the Cross Insurance Center as a result of a new, long-term naming rights agreement between the city and Cross Insurance. The new Cross Insurance Center is scheduled to open in the fall of 2013.

“This is amazing for Bangor. A hearty thank you to the Cross family and Cross Insurance for their belief in not only this project but in the future of Bangor,” said Bangor Mayor Cary Weston. “The energy and support we have seen throughout this project from our business community, starting with the amazing effort of the Friends group, has been tremendous. And for a family-owned business with long-standing Bangor roots to step forward like this makes it even more special.

“Cross Insurance is thrilled and proud to have the opportunity to partner with the City of Bangor and support the new arena and convention center by securing the naming rights to the facility,” said Brent Cross, Executive Vice President of Cross Insurance. “The Cross Insurance Center will be an excellent addition to the city’s cultural offerings now and for years to come.”

The agreement between Cross Insurance and the City of Bangor is for 15 years. The contribution from Cross Insurance is $3 million dollars to secure the naming rights for that period.

FRONT ROW TWITTER CORNERFront Row Marketing Services is happy to announce that it has ex-panded its presence on Twitter. Be sure to follow us for all the latest sponsorship and analysis happenings.

@FRMktgSvs is the official account for Front Row Marketing Services

@FRAnalytics will focus on all things sponsorship evaluation and product placement related

@FRMktgCanada - the leading #sponsorship rights holder in Canada

Front Row Analytics @FRAnalytics Sept. 5

@Toyota receives over $1.7 Mill during the @Toyota halftime report for tonight’s @NFL Kickoff 2012 game between @dallascowboys & @giants

Front Row Marketing @FRMktgSvs Aug. 5

@puma brand on @usainboltl won the #brandbattle over @nike on @justingatlin during 100m finals @nbcolympics by generating $466k more in value

Front Row Analytics @FRAnalytic July 27

TeamUSA @usolympic sporting @ralphlauren in #OpeningCeremonies #London2012 provides @ralphlauren over $640k on @nbcolympics broadcast parade

Front Row Marketing @FRMktgSvs July 22

@FRAnalytics @ericsmallwood quoted again about @NBA Jersey Ads Likely in 2013 http://buswk.co/MdMXCU via @BW

Mike Wierzbicki

Jim Beaudoin

Brian Esposito

Liam Weseloh

Tim SavonaRyan Smith

Laurie Kemmit

Courtney Cross Douglas Dittbenner

Jessica DonahueJoe Marsh Chris Neiss Kim Hawkins

Bob Snyder

Jerimy Earl

HOW TO REACH KEY PERSONNEL

frontrow-marketing.com

Chris Lencheski - [email protected]

(215) 218-7513

Eric Smallwood - Senior Vice [email protected]

(810) 984-2608

Corporate Staff:Liam Weseloh has been promoted to Regional Vice President. Laurie Kemmit has been promoted to Regional Director. Jim Beaudoin has been promoted to RegionalDirector.Bob Snyder has been promoted to Director of Marketing. Joe Marsh has been promoted to Director of Finance. Chris Niess has been promoted to Regional Manager. Jessica Donahue has been promoted to Marketing Manager. Kim Hawkins has been promoted to Regional Manager. Paul Maaker has been promoted to Regional Manager.Ryan Smith has been promoted to Project Manager. Eddie Decker has joined as Man-ager of Analytics.

On-Site Staff:Tim Savona has been promoted to Director of Corporate Partnerships at the Iowa Events Center. Courtney Cross has joined as Premium Seating Manager at the Iowa Events Center. Douglas Dittbenner has joined as Director of Corporate Sales and Sponsorships at Minnesota State University, Mankato. Jerimy Earl has joined as Director of Corporate Partnerships at the EnCana Events Centre. Mike Wierzbicki has joined as Direc-tor of Corporate Sales at St. Cloud State University. Nick Jensen has joined as Director of Corporate Partnerships at University of North Dakota. Brian Esposito is now the Director of Corporate Partnerships for the Live! Properties.


q At Madejski Stadium in Reading, Berkshire, England, for Aviva Premiership Rugby are (from left) Mark Wise, Director of Strategy and Insights for Front Row Marketing Services; Chris Lencheski, President, Front Row Marketing Services & Analytics, Richard Marsh, Commercial Director, London Irish Rugby Club; Rick Gorne, President, Mango Sports Management; and Tim Gilbride, Director, Mango Sports Management.


IN THE COMMUNITYSears Centre Arena Feeds 80 ChildrenThe Global Spectrum staff at the Sears Cen-tre Arena in Hoffman Estates, IL, took a stand against childhood hunger by volun-teering at a local packing site for “Feed My Starving Children,” a nonprofit organization dedicated to providing nutritious meals to children across the world suffering from malnutrition and threatened with death from starvation.

The staff was respon-sible for packing in-dividual meals con-sisting of a rice, soy, vegetable, and vitamin combination. A total of 135 boxes were packed, equaling 29,166 meals, which will feed 80 children for an entire year.

Sears Centre ArenaSite For CommunityFireworks CelebrationThe Sears Centre Arena in Hoffman Estates, IL, was the host site for the first annual Northwest Fourth Fest, a regionalized Fourth of July celebration coordinated through a partnership of surrounding communities, including the City of Elgin, the Village of Ha-nover Park, Hanover Township, and the Vil-lage of Hoffman Estates.

The five-day festivities included the suburb’s largest fireworks show, more than 40 thrill-ing carnival rides, food from over 20 local vendors, a massive beer garden, and live nightly musical entertainment.

“The turnout was better than expected. An estimated 35,000 people came for the fire-works display alone. The sprawling space outside the Sears Centre Arena will allow for future growth and expansion of the North-west Fourth Fest for years to come,” said Ben Gibbs, Global Spectrum’s General Manager of the Sears Centre Arena.

Because so many communities are faced with increasing pressure to do more with less, the communities found collaborat-ing on a joint fireworks display as part of the Northwest Fourth Fest as a solution to providing residents an entertaining and family-friendly Fourth of July celebration.

p Global Spectrum Staff at Sears Centre Arena, Hoff man Estates, IL, volunteer with Feed My Starving Children to pack meals for malnourished children in over 70 countries worldwide. Helping to pack are (from left) Erin Sweeney, Erin Bilton, Lisa Oroni, Brad Cranston, Kennedy Bollmeyer, Dan Guza, Georgieann Michels, Ross Mendenhall, Ryan Curtis, Doug Minor, John Janicki, Nancy Lynch, Pam Lintern, and Ben Gibbs, General Manager.

p Global Spectrum Staff at Enid Event Center and Con-vention Hall, Enid, OK, take part in storage room build-out at Enid SPCA. Helping out are (from left) Kristen Vencl, Director of Sales; Keller Taylor, General Manager; Aaron Mayfi eld, Operations Manager; Chelsi Dotson, Event Coor-dinator; and Carmeltia Quinn, Housekeeping Supervisor.

p Old Falls Street, USA, Niagara Falls, NY, Niagara Arts & Cultural Center (NACC), presents check for $10,000 at conclusion of series. Marking occasion are (from left) Global Spectrum’s Ryan Coate, General Manager of Old Falls Street, USA, and the Conference & Event Center Niag-ara Falls; Ron Kubiak, Assistant General Manager of Hard Rock Café; Bob Drozdowski, NACC’s Director of Opera-tions and Marketing; and Katherine Johnson, President of NACC’s Board of Directors.

p More than 2,000 students and families walked out of Fargodome, Fargo, ND, with smiles, gratitude, and backpacks full of supplies after fi rst School Supply Drive distribution event (August 11), including two brothers.

p New school backpacks stored in Fargodome meeting room await distribution to Fargo, ND, area youngsters.


Richmond Staffers Ride To Aid Wounded WarriorsGlobal Spectrum personnel from the Greater Richmond Convention Center, Richmond, VA, participated in the “Sea to Shining Sea” cross-country bike ride in support of the Wounded Warrior Project.

The bike ride trek stopped for a break at the Virginia Governor’s Mansion on the grounds of the Virginia State Capitol for a reception. The ride originated in San Francisco, CA, on May 31 and ended in Virginia Beach, VA, on July 28.

IN THE COMMUNITY

p Attending Green Sports Alliance Summit in Seattle, WA, are (from left) Martin Tull, Executive Director, Green Sports Allians; Omar Mitchell, Director of Sustainability, National Hockey League; Dan Rubino, Global Spectrum Director of Operations; Paul LaCaruba, Coordinator, Public Aff airs, National Hockey League; and Gail Clark, Vice President Special Projects, Comcast-Spectacor.

p Following produce and fl oral show at St. Charles Con-vention Center, St. Charles, MO, Global Spectrum staff members loaded pickup trucks to deliver more than 200 bouquets of leftover fl owers to local senior home. Helping out are (from left) Mark Kandelbinder, Facilities Lead; Sam Centerino, Facilities Specialist; and Neil Sandage, Director of Operations.

Sandler Center HostsSummer Arts Camp The Sandler Center for the Performing Arts in Virginia Beach, VA, for the second consecu-tive year (August 20-24) hosted its Summer Camp for local children with an interest in the arts.

This week long program created an excep-tional opportunity for children ages 6-12 to interact with both the fine and performing arts. The Summer Camp, part of the Sandler Center education and outreach program that includes a Spring Break camp, provid-ed learning opportunities and fun for each child involved.

Campers painted and drew their own mas-terpieces, created and learned to play their own instruments, and studied the intricacies of improvisation, dance, and much more.

Every day featured an opportunity for Global Spectrum staff to help foster a true love of the arts through a unique, behind-the-scenes experience at the Global Spec-trum-managed world-class venue.

p Sandler Center Camp Counselors Janet Kane and Joan Redford (right) with campers after completing mask-making project.

Sandler Center Volunteers Get Appreciation NightThe Sandler Center for the Performing Arts, Virginia Beach, VA, honored its community volunteers this summer with a very special evening on the Sandler Center’s stage as they were served dinner overlooking the 1,300-seat performance hall.

The Center boasts over 260 active volun-teers, who contributed over 12,000 hours of service at more than 150 events during the 2011-12 season.

In the two years since the venue began tracking services, the venue’s community volunteers have donated more than 21,000 hours. Sandler Center volunteers—rang-ing from greeters and ushers to tour di-rectors and ticket takers - embrace Global Spectrum’s “How You Doin’?” approach to customer service and act as an incred-ible face and quality representative of the Sandler Center.

p Mario Canu (right), Sandler Center for the Perform-ing Arts House Manager, presents award to Jane Lock for her assistance as volunteer throughout year.

p Staff at University of Phoenix Stadium, Glendale, AZ, participate in two St. Mary’s Food Bank Alliance Rock N’ Box events. As part of their eff orts, stadium staff assisted in creating over 1,440 donation boxes containing 40,320 pounds of food.


ON THE MOVERebecca Bolton Moves To Duke Energy CenterRebecca Bolton has been named Sales Man-ager at the Duke Energy Convention Center in Cincinnati, OH.

Bolton formerly was Direc-tor of Sales and Marketing at the North West Georgia Trade and Convention Cen-ter in Dalton, GA, also a Global Spectrum-managed venue. She began working at the Dalton venue in 2009.

“It’s a pleasure to welcome Rebecca to the sales and marketing team here at the Duke Energy Convention Center,” said Ric Booth, General Manager. “Rebecca brings a broad knowledge of convention cen-ter and Global Spectrum sales and market-ing experience to add to an already thriving team in Cincinnati.”

Bolton is a sales and marketing profession-al with over 10 years of experience in the convention and meetings industry, bringing experience from multiple markets. She has a comprehensive knowledge of convention center sales, facility marketing, event mar-keting, public relations, and event manage-ment. The New York native is a graduate of Florida State University, Tallahassee, FL, where she earned a B.S. in Multinational Business Operations and a B.S. in Marketing in 2002.

Rebecca Bolton

Alissa Cunningham To Marketing Director At Chaifetz ArenaAlissa Cunningham has been named Marketing Director at Chaifetz Arena on the campus of Saint Louis University in St. Louis, MO. She was most recently the Marketing Manager at Livestrong Sporting Park in Kansas City, KA.

Cunningham joined Global Spectrum in 2008 as an intern at the Iowa Events Center in Des Moines, IA, while she was attending Drake University in Des Moines. Following gradu-

ation, she became Marketing Manager at Iowa Events Center.

She was promoted to Marketing Manager at Livestrong Sporting Park where she assisted with

the opening of the state-of-the-art, techno-logically advanced stadium for Sporting KC of the Major League Soccer. Her primary role at Livestrong was to attract and promote non-soccer events, while also managing the venue’s website and social media efforts.

Cunningham will be working closely with Bob Kehm, Chaifetz Arena Assistant General Manager, who had been guiding the venue’s marketing department’s activities since the building opened.

Alissa Cunningham

Jacque Holowaty has been named Assistant General Manager of the 8,500-seat Abbotsford Entertainment & Sports Centre in Abbotsford, BC. Prior to her promo-tion, Holowaty was the venue’s Box Office Manager and Guest Services Manager.

“Jacque is a great example of personal growth and success in our company,” said Global Spectrum’s Jason Blumenfeld, General Manager of the Abbotsford Entertainment & Sports Centre. “After starting out as a part-time Box Office ticket seller, Jacque successfully took advantage of every opportunity and challenge that our company provided to her.”

Holowaty, an eight-year Global Spectrum employee, first began her career at the Budweiser Events Center in Loveland, CO, as a part-time box office ticket seller. While in Loveland, she was promoted to Assistant Box Office Manager. She then moved to Penticton, BC, to open the box office and set up the ticketing system as the Box Office Manager for the South Okanagan Events Centre.

Continuing her growth, Holowaty relocated to Abbotsford in 2009 to assist in opening up the venue as Box Office Manager and most recently added the role of Guest Services Manager.

She received a degree in Natural Resources Recreation and Tourism from Colorado State Uni-versity in Fort Collins.

Jacque Holowaty

Jacque Holowaty Promoted To Assistant GMAt Abbotsford Entertainment Centre

Karen Totaro Joins Duke Energy Center As Assist. General ManagerKaren Totaro has joined Global Spectrum as Assis-tant General Manager at the Duke Energy Convention Center in Cincinnati, OH.

Totaro formerly was the As-sistant Executive Director at the Oregon Convention Center in Portland for the past nine years. Prior to her stay in Portland, she was Associate Director at the University of Dayton Arena, Dayton, OH, for five years.

“Karen is an incredibly talented convention center manager,” said Ric Booth, Global Spectrum’s General Manager at the Duke Energy Convention Center. “She has a great ability to lead and implement new ideas for innovative solutions for both the staff and customers. We are confident that Karen’s experience in our industry will assist our team to reach the next level in guest ser-vices and enhance the client experience at the Duke Energy Convention Center.”

Totaro has served two terms on the Interna-tional Association of Venue Managers Board of Directors, while chairing several industry committees. In 2009, Karen achieved the highest education honor within the industry when she received her Certified Facility Ex-ecutive (CFE) certification, making Totaro a leader in the venue industry. In 2011, Totaro was nominated as a Venue’s Today “Woman of Influence.”

This year, she was notified by Randy Brown, Chairman of the Board of the International Association of Venue Managers (IAVM), that she had been selected to receive the “Chair-man’s Leadership Citation,” which was pre-sented to her in July at the IAVM conference in Fort Lauderdale, FL.

Karen Totaro



ON THE MOVEAmy Stephen To Marketing Director At Constant Center

Amy Stephen has been promoted to Director of Marketing at the Ted Con-stant Convocation Center on the campus of Old Dominion University in Norfolk, VA.

She formerly handled mar-keting resonsibilities at the Kovalchick Convention

& Athletic Complex at Indiana University of Pennsylvania.

“Amy is a great example of Global Spectrum’s ‘How You Growin’?’ program,” said Abey Foster, Global Spectrum’s South Regional Marketing Director and Director of Market-ing at Colonial Life Arena. “Her willingness to move to different buildings and adapt has given her the opportunity and experience for an easy transition at ODU. Amy’s marketing expertise and creativity will bring a great new energy to the Norfolk market.”

Stephen first joined Global Spectrum in 2008 as Marketing Coordinator at the Budweiser Events Center in Loveland, CO.

Amy Stephen

Global Spectrum has named three employees to new positions at SpiritBank Center in Tulsa, OK, one of the company’s newest manage-ment venues. Kellen Seitz was named Director of Marketing, Robert Coughlin is the new Director of Operations, and Sandra Jennings comes aboard as Director of Finance.

Seitz formerly was an intern and Marketing Coordinator at the Global Spectrum-managed Budweiser Events Center in Loveland, CO. He joined Global Spectrum in 2010.

He graduated from Fort Lewis College with a degree in Sports Administration and a minor in Marketing.

Coughlin began working for the SpiritBank Events Center in 2008 and transitioned to Global Spec-trum employment as Director of Operations when Global Spectrum assumed management of the 4,500-seat venue in June.

A native of Tulsa, Coughlin served as head elec-trician for Vee Productions’ tours of Sesame Street Live in 2007-08. He also handled stage

work in opera, ballet, and for shows on Broadway.

Jennings joins the Tulsa venue with a background in com-mercial and residential real estate management. The Tulsa native earned her BS in Busi-ness Administration with a

major in Accounting from Northeastern State University in Broken Arrow, OK.

SpiritBank Center Names Three To New Positions

Kellen Seitz Robert Coughlin Sandra Jennings

Rich Feeley Named Director, Event Services At Miami Beach Convention Center

Rich Feeley, a 20-year veter-an of convention center op-erations management, has joined the Miami Beach Con-vention Center, Miami Beach, FL, as Director of Event Services.

In this role, Feeley will man-age a team of event manag-

ers and support staff that is responsible for working with all incoming events acting as a liaison between the show organizers, the venue, and all parties involved in the production and execution of an event.

“We are very excited to wel-come Rich to the team here at the Miami Beach Convention Center,” said Bob Balsam, Global Spectrum’s General Manager. “Rich brings an exceptional level of expertise to a depart-ment that is crucial when working behind the scenes in making sure each show organizer has a world-class experience here and, most importantly, has a smooth and successfully implemented event.”

Feeley has diverse experience in the manage-ment and operation of large conventions, trade and consumer shows. Previously, Feeley served as Vice President of Operations for The Pulse Network and in the same role prior to that with IDG World Expo. Prior to those posi-tions, he worked as Director of Building Servic-es for the Massachusetts Convention Center Authority, which includes the Boston Conven-tion and Exhibition Center and the Hynes Con-vention Center.

He has served as Direc-tor of Operations for major tradeshows such as COMDEX, Networld + Interop and Java One, and has played vital roles

on several high-profile projects, including the 1996 Summer Olympics, the 1994 and 2004 Super Bowls, the World War II Memo-rial Dedication in Washington D.C., and for-mer President Clinton’s Keynote address at COMDEX 2000.

Rich Feeley

Kay Hollander (right) Miami Beach Convention Center’s Director of Sales and Marketing, congratu-lates Judy Stein, SwimShow Executive Director, event’s 30th anniversary.


PEOPLE AND PLACES

David Widoff

Jovanna Bell

Myles Gabel Amy Haggard Kathryn CarlsonBonnie-Jean Morley

Blake Malcom

Jordan Avant

Tosha Hawkins

Ryan Garcia

Caleb Farkas

Erin Kelsh

Jenny Wise

Duane Scott

Amanda Brooks

Chanell Thomas

Jennifer Purcell

Suzanne StrattonMelanie Henkes Doug Dello Stritto

At the University of Phoenix Stadium, Glendale, AZ, joining the staff are Jovanna Bell as Event Coordinator, Myles Gabel as Guest Services and Event Manager, David Widoff as Event Manager, and Bonnie-Jean Morley promoted to Director of Finance… Chantel Lujan has been promoted from Ticket Office Lead to Administrative Assistant at the Santa Ana Star Center, Rio Rancho, NM… At the SpiritBank Event Center in Tulsa, OK, Amy Haggard joins as Group and Corporate Sales Manager, Tosha Hawkins joins as Event Coordinator, and Kathryn Carlson joins as Event Manager… At BankUnited Center in Coral Gables, FL, Blake Malcom joins as Event Coordinator and Caleb Farkas joins as Box Office Supervisor… At the Greater Richmond Convention Center, Richmond, VA, Doug Dello Stritto, who earlier had been Event Manager at the Palm Beach County Convention Center, West Palm

Beach, FL, joins as Director of Safety, Security, Jenny Wise was promoted to Sales Manager, and Amanda Brooks on staff as Box Office/Parking Manager… Jennifer Purcell joins St. Charles Convention Center, St. Charles, MO, as Catering Sales Manager… At the Ted Constant Convocation Center on the campus of Old Dominion University, Norfolk, VA, Ryan Garcia is promoted to Assistant Director of Ticketing, Jordan Avant is promoted to Event Manager, and Erin Kelsh joins as Group Sales and Premium Services Manager… At Colonial Life Arena in Columbia, SC, Melanie Henkes is promoted to Senior Event Manager; Duane Scott joins as Group Sales and Premium Services Coordinator; and Chanell Thomas joins as by Marketing Coordinator… At the Utah Valley Convention Center, Provo, UT, Suzanne Stratton, was promoted from Event Manager to Director of Event Services.

Global Spectrum’s Joe Capitanelli, Marketing Manager at the St. Charles Convention Center, St. Charles, MO, and a Global Spectrum Regional Marketing Director, received a 2012 Young Professionals Pacesetter Award from the Convention Industry Council (CIC). The award honors accomplished industry supporters and emerging leaders in the meetings and events community.

Capitanelli was nominated by the International Association of Venue Managers (IAVM) for his leadership and influence to foster more involvement from local nonprofits, city government, staff, and volunteers in “Helping Hands for the Holidays.”

The event seeks to provide food and services for those in need within St. Charles County and has grown from serving 150 people in its first year, to one of the largest charity events of its kind, serving over 1,200 meals, offering flu shots, winter coats, canned food, various health screenings,

transportation, and family activities to those in need.

The award was presented to Capitanelli by CIC on October 12 in Las Vegas during IMEX America. In this inaugural year, individuals were selected only within these categories and in outward years those honored will be expanded to include Community Service/Humanitarian Pacesetter Award, Innovations and Best Practices Pacesetter Award, Public Elected Official Pacesetter Award, and a Lifetime Achievement Pacesetter Award.

Joe Capitanelli Receives Convention Industry Council Honors

Joe Capitanelli

FAMILY OF FACILITIES


A r e n a s

Abbotsford Entertainment & Sports Centre – Abbotsford, BC, CanadaAiken Convocation Center, University of South Carolina – Aiken, SCBangor Arena – Bangor, MEBankUnited Center, University of Miami – Coral Gables, FL Bicentennial Center – Salina, KS Budweiser Events Center at the Ranch – Loveland, CO Budweiser Gardens – London, ON, Canada Central Pavilion Arena – Robstown, TXChaifetz Arena, Saint Louis University – St. Louis, MOColonial Life Arena, University of South Carolina Columbia, SCComcast Arena at Everett – Everett, WAConstant Convocation Center, Old Dominion University – Norfolk, VACopps Coliseum – Hamilton, ON, Canada Curry County Events Center – Clovis, NMEnCana Events Centre – Dawson Creek, BC, CanadaEnid Events Center – Enid, OKGalen Center, University of Southern California – Los Angeles, CAGeneral Motors Centre – Oshawa, ON, CanadaGlens Falls Civic Center – Glens Falls, NYJames Brown Arena – Augusta, GAJames L. Knight International Center – Miami, FLKovalchick Convention & Athletic Complex, Indiana Univ. of PA – Indiana, PALiacouras Center, Temple University – Philadelphia, PAMassMutual Center – Springfield, MA Mattamy Athletic Centre, Ryerson University – Toronto, ON, CanadaMullins Center, University of Massachusetts – Amherst, MAPenticton Memorial Arena – Penticton, BC, CanadaRoanoke Civic Center Coliseum – Roanoke, VARyan Center, University of Rhode Island – Kingston, RISanta Ana Star Center – Rio Rancho, NMSears Centre Arena – Hoffman Estates, ILSingapore Sports Hub MPIA – SingaporeSouth Okanagan Events Centre – Penticton, BC, Canada SpiritBank Events Center – Tulsa, OKSun Dome Arena, University of South Florida – Tampa, FLSun National Bank Center – Trenton, NJTsongas Center at UMass Lowell, Univ. of Massachusetts Lowell – Lowell, MAUCF Arena, University of Central Florida – Orlando, FLWells Fargo Arena – Des Moines, IAWells Fargo Center – Philadelphia, PAWFCU Centre – Windsor, ON, CanadaWolstein Center, Cleveland State University – Cleveland, OH

C o n v e n t i o n & E x p o s i t i o n C e n t e r s

Bangor Convention Center – Bangor, MECentury Center – South Bend, INCherokee Strip Conference Center – Enid, OKClovis Civic Center – Clovis, NMConference Center Niagara Falls – Niagara Falls, NYCommunity Choice Credit Union Convention Center at the Veteran’s Memorial – Des Moines, IA

Duke Energy Convention Center – Cincinnati, OHDurham Convention Center – Durham, NCEdward D. Hansen Conference Center – Everett, WAEnid Events Center – Enid, OKFirst National Bank Exhibition Building – Loveland, COGerald H. Gordon Conference Pavilion, Cleveland State University – Cleveland, OHGreater Richmond Convention Center – Richmond, VA

C o n v e n t i o n & E x p o s i t i o n C e n t e r s ( c o n t i n u e d )

Heritage Hall – Salina, KS Hy-Vee Hall – Des Moines, IA Kovalchick Convention & Athletic Complex, Indiana Univ. of PA – Indiana, PA Las Cruces Convention Center – Las Cruces, NM MassMutual Center – Springfield, MA Miami Convention Center – Miami, FLMiami Beach Convention Center – Miami Beach, FLOrtiz International Center – Corpus Christi, TXOverland Park Convention Center – Overland Park, KSOwensboro Convention Center – Owensboro, KYPalm Beach County Convention Center – West Palm Beach, FL Penticton Trade & Convention Centre – Penticton, BC, CanadaPueblo Convention Center – Pueblo, CORichard M. Borchard Exhibition Complex – Robstown, TXRoanoke Special Events Center – Roanoke, VASioux Falls Convention Center – Sioux Falls, SDSt. Charles Convention Center – St. Charles, MOUniversity of Phoenix Stadium Exhibit Hall – Glendale, AZUtah Valley Convention Center – Provo, UT

S t a d i u m s

Abu Dhabi International Tennis Complex – Abu Dhabi, UAEAutoZone Park – Memphis, TNCitizens Bank Park – Philadelphia, PAFargodome – Fargo, NDLiberty Bowl Memorial Stadium – Memphis, TNLIVESTRONG Sporting Park – Kansas City, KSForeman Field, Old Dominion University – Norfolk, VAPPL Park – Chester, PASingapore New National Stadium – SingaporeSingapore Indoor Stadium – SingaporeUniversity of Phoenix Stadium – Glendale, AZWilliam-Brice Stadium, University of South Carolina** – Columbia, SCZayed Sports City Stadium – Abu Dhabi, UAE** Non-football events

I c e F a c i l i t i e s

Abu Dhabi Ice Rink – Abu Dhabi, UAEBradford R. Boss Arena, University of Rhode Island – Kingston, RIComcast Community Ice Rink – Everett, WA General Motors Centre Community Ice Rink – Oshawa, ON, CanadaMullins Ice Rink, University of Massachusetts – Amherst, MAOHS Training Centre – Penticton, BC, Canada

P e r f o r m i n g A r t C e n t e r s / T h e a t e r s

Colony Theatre – Miami Beach, FLHamilton Place – Hamilton, ON, CanadaMemorial Hall – Pueblo, CO Roanoke Performing Arts Theatre – Roanoke, VASandler Center for the Performing Arts – Virginia Beach, VAThe Venue at UCF, University of Central Florida – Orlando, FLWilliam B. Bell Auditorium – Augusta, GA

S p e c i a l i z e d V e n u e s

Curry County Fairgrounds – Clovis, NM Memphis Fairgrounds Complex – Memphis, TNMountain Winery (Amphitheatre) – Saratoga, CAOld Falls Street at the Conference Center Niagara Falls – Niagara Falls, NYRichard M. Borchard Fairgrounds – Robstown, TX Singapore Sports Hub – SingaporeXFINITY Live! Philadelphia – Philadelphia, PA Zayed Sports City Complex – Abu Dhabi, UAE

THE GLOBAL SCRAPBOOK

Prior to taking stage at LiveStrong Sporting Park in Kansas City, MO, are (from left) Donnie Friezzell, Modern Music Services; Journey’s Ross Valory, Jonathan Cain and Deen Castronovo; Chris Wyche, Sporting Club; Journey’s Arnel Pineda and Neal Schon; and Phil Laws, General Manager.

Jim Wynkoop, General Manager of Chaifetz Center, St. Louis, MO, Angie Mulholland, Director of Finance; and Amanda Hollaway, Assistant Box Office Manager, present Poison’s Bret Michaels with a Saint Louis University jersey before band’s concert (August 25) with Def Leppard.

Summerland Tour 2012 stopped at SpiritBank Event Center in Tulsa, OK, where Center’s Patrick McGrew (left), General Manager, and Kellen Seitz (second from right), Director of Marketing, welcomed Art Alexakis (second from left) of Everclear, Mark McGrath (third from left), and Rodney Sheppard of Sugar Ray.

FACILITY NEWS

3601 S. Broad StreetPhiladelphia, PA 19148global-spectrum.com

Senior Management:

Chairman, Peter A. LuukkoCOO, John Page

Sr. VP, Business Development, Frank E. Russo, Jr.Sr. VP, Convention Centers, Thomas Mobley

VP, Finance, Kenneth WajdaVP, Business Development

& Client Relations: Todd GlickmanRegional VPs: Dave Anderson, Shura Garnett,

Doug Higgons, Matt Hollander, Rick Hontz, Tim Murphy, Brian Ohl, Mike Scanlon,

Barry Strafacci, Peter Sullivan

global-spectrum.com

Offi ce of the Chair:

Chairman, Ed SniderVice Chairman, Fred Shabel

President/COO, Peter A. LuukkoExec. VP/Gen. Counsel, Phil Weinberg

Exec. VP/CFO, Russ Chandler Offi ce of the Chair, Emeritus, Sandy Lipstein

-------------------------Comcast-Spectacor Senior VP,

Business Development, Michel Sauers

comcast-spectacor.com© Copyright 2012, Comcast-Spectacor all rights reserved.

Printed on recycle paper.


3601 S. Broad StreetPhiladelphia, PA 19148global-spectrum.com

p Ryerson University Rams Men’s Hockey team takes look at new hockey home, Mattamy Athletic Centre in Toronto, ON, formerly Maple Leaf Gardens, before taking ice for fi rst time. Game was played as part of Grand Opening of new Global-Spectrum-managed Ryerson University venue.

Toronto’s Hockey Shrine Gets New Life

A Look Inside theWorld of Global Spectrum

Industry Perspectives• “Corporate Social Responsibility Essential For Success In Global Spectrum Communities Worldwide”by John Page

the globe - fall 2012

Documents

partnership of global

seat gta centre

proposed new gta centre

cultural events

community events

amazing events

types of events

city of hamilton