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“ The Heart of a Leader”based on the book by Ken Blanchard

presentation written by Michelle Spradley, CPS/CPpresented by !"ily #arner, CP$%M

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%&er&iew

' (hat is the )i*erence between a Mana+erand a Leader

' )e-ne an !.ceptional Leader

' Leadership Traits

' How can an ad"inistrati&e professionallead in todays wor0place

' B1ild a Leadership Plan

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Leader &s2 Mana+er

Leaders' Create a clearly

de-ned &ision/"ission

' Create “b1y in”

' 3oster syner+y' )e-ne a co""on

p1rpose

' )e&elop and coach

indi&id1als and tea"s

Mana+ers' Mana+e Tas0s

' !nforce protocols

' %r+ani4e )ata' 5eport infor"ation

and facts

' )irect people

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)e-ne an !.ceptionalLeader

(hat "a0e a +reat leader#reat Leaders are6

' Honest

' 3orward Loo0in+' Co"petent

' 7nspirin+

' 7ntelli+ent / Co""itted to Contin1o1sLearnin+

' Ha&e Charis"a

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Leadership Traits

' S1perb Co""1nicators' !*ecti&e Mana+e"ent S0ills

' !"pathy

' Positi&e Thin0ers' 8al1es and 7nte+rity

' 8ision

' !"power"ent/Brin+in+ o1t the best inothers

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S1perb Co""1nication

“5eal co""1nication

happens when people feelsafe”

-Ken Blanchard

The Heart of a Leader 

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“Leadership is not so"ethin+

yo1do to people2

7ts so"ethin+ yo1

do with people2”

!*ecti&e Mana+e"entS0ills

-Ken Blanchard, Patricia Zigarmi, and Drea Zigarmi

Leadership and The One Minute Manager 

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“ll +ood perfor"ancestarts with clear +oals9”

!*ecti&e Mana+e"ent S0ills:cont;

-Ken Blanchard and Spencer Johnson

The One Minute Manager

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!"pathy

“7f yo1 want yo1r people tobe responsi&e, beresponsi&e to their needs”

-Ken Blanchard, Bill Hybels and Phil Hodges

Leadership by The Book

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Positi&e Thin0ers

“ Thin0 Bi+9

ct Bi+9

Be Bi+9”

- Norman Vincent Peale

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Positi&e Thin0ers“Positive thinkers

get positive resultsbecause they are not

afraid of  problems” 

-Ken Blanchard and Norman Vincent Peale

The Power of Ethical Management

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8al1es and 7nte+rity

 Ta0e ti"e to identify core &al1es

-Ken Blanchard

The Heart of a Leader

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“(itho1t 8isionPeople Perish”

8ision

-Proverbs !"#$

  %paraphrased&

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“ll e"power"ent e.ists

in the present "o"ent2”

!"power"ent/Brin+in+ %1t

the Best in %thers 

-Ken Blanchard

The Heart of a Leader

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Leadin+ in =

How can an ad"inistrati&e

professional lead in todays "ar0et

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Leadin+ in Todays Mar0et

' Contin1ed !d1cation/Certi-cation :CP$%M;

' Software S0ills

' Professional 7"a+e

' Co""1nication' wareness of B1siness Mar0et Trends

' !.ceptional Listenin+ S0ills

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Leadin+ in Todays Mar0et

' Perfor" !.pertly' Learn to nticipate

' Prioriti4in+ Pro?ects

'!*ecti&e Ti"e Mana+e"ent' Beco"e a "entor

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ction Plan

' Choose three leadership characteristicsthat yo1 will i"ple"ent into yo1r dailyro1tine in the ne.t @= days2

5 0 bl ”

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5e"ar0able”