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THETHEHUNGARIAN PUBLIC HUNGARIAN PUBLIC

EDUCATION EDUCATION QUALITY AWARDQUALITY AWARD

(PEQA)(PEQA)

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COMENIUS 2000 PROGRAM

…

Legal obligation

COMENIUS 2000 Quality Improvement Programme for Public Education

Quality improvement on institutional level On-site

assessment

Training

Methodological guidance materials

Quality Improvement Manual

Public Education Quality Award

Supporting Environment

Intent of the given institution &

commitment of leadership

Competition

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Legal background

The Minister of Education in his Decree No.3 / 2002 (II. 5.) on Public Education QualityAssurance and Quality Improvement (§ 15)

established the Public Education Quality Award

with the aim to recognise - on Government level- the outstanding performances of public education institutions in the field of quality improvement

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Objectivesof high priority

To maintain and raise the commitment and enthusiasm of public education institutions towards quality improvement

To provide a uniform tool to assess continuous improvement

To measure and improve the efficiency and effectiveness of quality improvement

To strengthen the spirit of healthy competition among the public education institutions

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Leader-ship

Processes

PeopleManagement

Policy and

Strategy

Partnerships & Resources

Key Perform-

anceResults

PeopleResults

CustomerResults

Society

Results

ENABLERS 500 scores RESULTS 500 scores

INNOVATION and LEARNING

EFQM EXCELLENCE MODEL

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INTERNATIONAL OUTLOOKEurope EFQM Model based national

quality awards were established in 21 countries

In several countries (eg. Sweden)there is a separate award exclusively for education

None of these countries have a separate system of criteria elaborated specifically for education

USA Malcolm Baldrige Award –

has separate criteria for education

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HNQA COMENIUS 2000

LEADERSHIP 1.1. Responsibility and commitment ofthe management of the institution

PEOPLEMANAGEMENT

1.1.3. Ensuring the internal operationof the institution1.3. Ensuring and developing thehuman resources

POLICY andSTRATEGY

1.1.2. Strategic planning

RESOURCES 1.3. Ensuring and developing thehuman resources1.4. Ensuring the other internalresources and their effective utilisation

PROCESSES 1.5.4. Other supporting processes1.7. Education - teaching

HNQA Model - Enablers

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HNQA COMENIUS 2000PEOPLE SATISFACTION 1.2.1. Identification of the

partners and their demands;measurement of theirsatisfaction

CUSTOMER SATISFACTION 1.2.1. Identification of thepartners and their demands;measurement of theirsatisfaction

IMPACT ON SOCIETY

BUSINESS RESULTS 1.7.1. Planning of local trainingoffer1.2.3. Monitoring, follow-up,suitability analysis

HNQA Model - Results

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Award concept– Award Categories:

based on the requirements of the COMENIUS 2000 Institutional Model applied

Award for Partner-focused operation Award for Excellence– Olimpic Model (gold, silver and bronze

award)– 10 institutions - finalists in each category

Public Education Quality Award

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Leadership Processes

HumanResources

Strategy (Long-Term Institutional

Planning)

Indirect Partnerships and

Resources

Key Performance

Results

Employee Results

Direct Partners’ Results

Society Results

ENABLERS 500 scores RESULTS 500 scores

Innovation and Learning

THE PEQA MODEL

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Award Category for Partner-focused operation

• simplified model (25 sub-criteria)

• within a 30 pages submission document the

self assessment makes at maximum 23 pages

Award Category for Excellence

• full model (30 sub-criteria)

• within a 40 pages submission document the

self assessment makes at maximum 32 pages

Award category requirements

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THE PEQA MODEL STRUCTURE ON CRITERIA AND SUB-CRITERIA LEVEL

Criterion 1 - - Leadership LeadershipHow the leaders of the institution develop its mission and vision and how they facilitate their implementation. How they develop its values required for long-term success and act, as role models, in their implementation. How they are personally involved in ensuring that the institution’s management system is developed and implemented. Subcriterion 1a 1a

How the leaders of the institution are personally involved in the development of the long term plans and values and are role models in spreading the Culture of Excellence

• Personal and active participation in activities aiming at improvement;

Sub-criterion

Criterion

Areas to address, explanatory examples

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Criterion 3 - HUMAN RESOURCES

How the institution manages, develops and releases the knowledge and full potential of its employees at an individual, team-based and institutional level. How the institution plans the activities

related to its employees in order to support its education / teaching programme and effective operation of its processes.

ENABLERS

3a How the institution plans, manages and improves its human resource management system

3b How the institution assesses, sustains and develops its employees’ professional knowledge and competencies

3c How the institution ensures that its employees are involved and empowered

3d How the institution develops and operates its internal communication system

3e How the institution rewards its employees, recognises their activities and in what other ways cares about them

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RESULTSCriterion 7 - EMPLOYEE RESULTS

What results the institution is achieving in relation to its employees satisfaction through its planned objectives, and,

compared to the results of other appropriately selected institutions, and how these results have changed in the last years.

7a Employee perception of the institution and its performance

7b Performance indicators on employees satisfaction (internal indicators on satisfaction)

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THE2002PEQA

PROCESS

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PUBLIC EDUCATION QUALITY AWARD

MILESTONES

R & D activity

–Development of the PEQA Model

–Elaboration of the PEQA application process

–Elaboration of the assessment process of the PEQA applications

–Elaboration of the selection and training system of PEQA assessors

Organisation of the 2002 PEQA application process

Assessment of the PEQA submission documents,

including Feedback

Decision on winners, PEQA Award Ceremony

PDCA of the whole process

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The process of the 1st Public Education

Quality Award competition–Announcement: February 22, 2002–One day training for institutions

willing to apply : March 6, 7 and 11, 2002

–Deadline for pre-application: March 14, 2002

–Deadline for submission: April 8, 2002

–Assessment process: mid April - early June 2002

–Award ceremony: June 28, 2002

The 2002 PEQA Process

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COMENIUS Model I.

institutions59%

institutions not participating in the COMENIUS

2000 programme13%

COMENIUS Model II.

institutions28%

Institutions applied for the 2002 PEQA

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ASSESSMENT PROCESS

- 38 assessors in 11 groups

- Award for Partner-focused Operation 6 groups – 21 assessors

- Award for Excellence 5 groups – 17 assessors

- Site Visit – in 24 institutions (53 % of the applicants)

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0

10

20

30

40

50

1 2 3 4 5 6 7 8 9

Criteria

%

Average scores of the institutions -winners of the 2002 PEQA

(Award Category for Partner-Focused Operation)

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0

10

20

30

40

50

1 2 3 4 5 6 7 8 9Criteria

%

Average scores of the institutions -winners of the 2002 PEQA

(Award Category for Excellence)

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Strengths

• Committed leadership (management)

• Highly committed staff

• Partner-focused approach

• Awarded institutions represent high level – set an example of value

MAJOR FINDINGS OF ASSESSMENT

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Strengths

• Appeared in the institutions

• a conscious and planned development (implementing PDCA in every day operation)

• measuring efficiency

• setting up their own goals, benchmarking with others

MAJOR FINDINGS OF ASSESSMENT

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Areas for improvement

• Understanding the Model

• Review of methods, their assessment and improvement

• Resultslack of

- indicator system- trends, targets, comparisons

MAJOR FINDINGS OF ASSESSMENT

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MAJOR FINDINGS OF ASSESSMENT

Areas for improvement

• Writing submission documents - The institution is better than the application - The application contains theory,

observations

• Instead of instinctive operation – consciousness, planning

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2002 PEQA Process -Results

-Award Category for Partner-Focused Operation - 3 Awards - 4 Certificate of merit

- Award Category for Excellence - 3 Awards - 7 Certificate of merits

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For more information please visit:

http//www.ptmik.hu/ujhonlap/kmd

This is the special homepage of the Methodological and Information Centre for In-Service Teacher Training (Pt-

MIK) for PEQA (KMD)

or contact:

katalin.stadler@om.hu

Useful addresses

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Thank you very much for your kind

attention!