the hybrids are coming: the era of touchscreen hybrids

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1 The hybrids are coming! @johnwhalen #userfocus

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Interaction Design For Keyboard / Touchscreen Hybrids: How Your Designs Need To Change John Whalen, UX Lead & Founder Brilliant Experience User Focus 2012 - UXPA-DC Learn how interaction design is changing in the era of "tablet transformers" and "touchscreen laptops". When do users click or touch? How do interaction designs need to change to provide a great user experience? Using some of the biggest sites on the web built here in Washington (e.g., Marriott, Living Social, USA Today) we will reveal the strengths and weaknesses of state-of-the-art designs. In a live "UX cage match" volunteers from the audience will race to find the answer to questions using different sorts of devices (small tablet, tablet with keyboard, tablet transformer, laptop), demonstrating the unique benefits and constraints of each device type. After that we will show clips from our research revealing how current designs fall short for users of touch/type hybrids. Based on the data we collected we will attempt to answer the key UX question: How are interaction design patterns changing and how will my site need to change to accommodate the next wave of devices?

TRANSCRIPT

Page 1: The hybrids are coming: The Era of Touchscreen Hybrids

1

The hybrids are coming!

@johnwhalen #userfocus

Page 2: The hybrids are coming: The Era of Touchscreen Hybrids

Brilliant ExperienceUser Research Strategy & Ideation User Experience

@johnwhalen #userfocusMobile Apps

Page 3: The hybrids are coming: The Era of Touchscreen Hybrids

Brilliant Experience

@johnwhalen #userfocus

Page 4: The hybrids are coming: The Era of Touchscreen Hybrids

1.The hybrids are coming!

2. How behavior is changing.

3. How your team should adapt.

Page 5: The hybrids are coming: The Era of Touchscreen Hybrids

Source: http://ow.ly/ektFj

31%of US mobile phoneowners also have a

tablet computer

More web connected devices than people

by the end of 2012

23%of adults get

news on at leasttwo devices

@johnwhalen #userfocus

Page 6: The hybrids are coming: The Era of Touchscreen Hybrids

Sources: http://ow.ly/ekMrR, http://ow.ly/ekMg3

Touch devices are proliferating

Hmm, what’s this?

@johnwhalen #userfocus

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Touch Type

@johnwhalen #userfocus

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iPad Hybrid:Touch + Type

@johnwhalen #userfocus

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ASUS Android Hybrid:Touch + Type

@johnwhalen #userfocus

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Microsoft Surface Hybrid@johnwhalen #userfocus

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12Ultrabook@johnwhalen #userfocus

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40+ Ultrabooks by end in 2012!@johnwhalen #userfocus

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1.The hybrids are coming!

2. How behavior is changing.

3. How your team should adapt.

Page 15: The hybrids are coming: The Era of Touchscreen Hybrids

Our study:

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@johnwhalen #userfocus

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@johnwhalen #userfocus

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@johnwhalen #userfocus

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@johnwhalen #userfocus

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@johnwhalen #userfocus

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@johnwhalen #userfocus

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@johnwhalen #userfocus

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@johnwhalen #userfocus

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@johnwhalen #userfocus

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@johnwhalen #userfocus

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What we found:

@johnwhalen #userfocus

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People use touch more than expected.

Source: http://intel.com @johnwhalen #userfocus

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Interaction 1. Form field touched to select

@johnwhalen #userfocus

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Interaction 2: Finger scrolling (right hand)

@johnwhalen #userfocus

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Interaction 3: Finger select

@johnwhalen #userfocus

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Interaction 4: “Thumbs Up”

@johnwhalen #userfocus

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“There is something about the interaction of actually touching the screen and pressing a button that feels more engaging.” (Sonia, 26-United States)

@johnwhalen #userfocus

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1.The hybrids are coming!

2. How behavior is changing.

3. How your team should adapt.

Page 34: The hybrids are coming: The Era of Touchscreen Hybrids

1. Place actions in easy to click locations

Source: lukew.com@johnwhalen #userfocus

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35@johnwhalen #userfocus

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36@johnwhalen #userfocus

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2. Ensure targets are sufficiently large

37Source: lukew.com

@johnwhalen #userfocus

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Touch target sizes

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23 x 23px (6mm)

Source: lukew.com@johnwhalen #userfocus

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@johnwhalen #userfocus

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Reconsider your responsive designs

@johnwhalen #userfocus

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41@johnwhalen #userfocus

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3. Limit the number of clickable items down the right where people scroll

@johnwhalen #userfocus

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3. Limit the number of clickable items down the right where people scroll

@johnwhalen #userfocus

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4. Reconsider your responsive designs - account for touch on large screens

@johnwhalen #userfocus

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In Summary

@johnwhalen #userfocus

1. The hybrids are coming!

2. How behavior is changing.

3. How your team should adapt.

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1. The hybrids are coming!@johnwhalen #userfocus

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47@johnwhalen #userfocus

Finger form selecting

Finger scrolling

Touchselecting “Mr Thumbs”

2. Behavior is changing

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48@johnwhalen #userfocus

1. Put actions in touch friendly locations

3. How your team should adapt:

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49@johnwhalen #userfocus

2. Make sure your targets are large enough

How your team should adapt:

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50@johnwhalen #userfocus

How your team should adapt:

3. Avoid links on right side of forms where people scroll

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51@johnwhalen #userfocus

How your team should adapt:

4. Reconsider your responsive designs - account for touch on large screens

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Brilliant Experience

@johnwhalen #userfocus

Page 53: The hybrids are coming: The Era of Touchscreen Hybrids

John Whalen

@johnwhalen

User Research Strategy User Experience

BrilliantExperience.com

[email protected]

Mobile