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The i-graduate ICEF Agent Barometer 2018 Results © i-graduate confidential 2018 1 © i-graduate confidential 2018 1

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Page 1: The i-graduate ICEF Agent Barometer 2018 Results...What subject area were the students you sent abroad in the last year looking for? (prompted if ‘University: Undergraduate’ or

The i-graduate ICEFAgent Barometer

2018 Results

© i-graduate confidential 2018 1

© i-graduate confidential 2018 1

Page 2: The i-graduate ICEF Agent Barometer 2018 Results...What subject area were the students you sent abroad in the last year looking for? (prompted if ‘University: Undergraduate’ or

Today’s Focus

© i-graduate confidential 2018 2

Agent Profile

Scope of Activity &

Placements

Higher Education

Distance Education /

Online

Students Sent &

Mobility Concerns

Best Study Destination andAttractiveness

Marketing

Page 3: The i-graduate ICEF Agent Barometer 2018 Results...What subject area were the students you sent abroad in the last year looking for? (prompted if ‘University: Undergraduate’ or

© i-graduate confidential 2018 3

Agent Profile 2018:Profile of Respondents

Page 4: The i-graduate ICEF Agent Barometer 2018 Results...What subject area were the students you sent abroad in the last year looking for? (prompted if ‘University: Undergraduate’ or

Summary of agent demographics

1,289 agents responded from 101 countries

10%

7%

6%

6%

6%

4%

4%3%3%3%2%2% 2% 2%

2%2%

2%2%2%

2%

29%

IndiaNepalBrazilNigeriaChinaRussian FederationCanadaVietnamTurkeyUkraineMexicoPakistanColombiaBangladeshSpainUkraineKazakhstanSaudi ArabiaAustraliaItaly

© i-graduate confidential 2018 4

Page 5: The i-graduate ICEF Agent Barometer 2018 Results...What subject area were the students you sent abroad in the last year looking for? (prompted if ‘University: Undergraduate’ or

Approximately how many institutions does your company represent?

Institutions represented

7

196

176

121

8189

78

2920

13

29

224

0

50

100

150

200

250

1 2-10 11-20 21-30 31-40 41-50 51-60 61-70 71-80 81-90 91-100 More than100

© i-graduate confidential 2018 5

Base no: 1,063

Page 6: The i-graduate ICEF Agent Barometer 2018 Results...What subject area were the students you sent abroad in the last year looking for? (prompted if ‘University: Undergraduate’ or

How many students have you sent in the last 12 months?

Total students placed

5%8% 8% 6% 6%

21% 21%

7%5% 3%

5%3% 3%

0%

5%

10%

15%

20%

25%

Base no: 1,026

© i-graduate confidential 2018 6

Page 7: The i-graduate ICEF Agent Barometer 2018 Results...What subject area were the students you sent abroad in the last year looking for? (prompted if ‘University: Undergraduate’ or

Contracts with institutions

Do you have contracts in place with the institutions you work with?

72%

22%

4% 2%

Yes, always

Yes, sometimes

No

Don't know

© i-graduate confidential 2018 7

Base no: 758

Page 8: The i-graduate ICEF Agent Barometer 2018 Results...What subject area were the students you sent abroad in the last year looking for? (prompted if ‘University: Undergraduate’ or

© i-graduate confidential 2018 8

Scope of Activity

Page 9: The i-graduate ICEF Agent Barometer 2018 Results...What subject area were the students you sent abroad in the last year looking for? (prompted if ‘University: Undergraduate’ or

What services does your company provide to students as clients?

Student services (Top 10)

68%

68%

70%

72%

74%

76%

79%

84%

85%

88%

50% 60% 70% 80% 90% 100%

Pre-departure briefing

Education exhibitions

Health insurance

Interviews

Airport pick-up

Accommodation – on-campus residence

Promotional materials

Visa processing

Programme applications

Programme selection counselling

© i-graduate confidential 2018 9

Base no: 839

Page 10: The i-graduate ICEF Agent Barometer 2018 Results...What subject area were the students you sent abroad in the last year looking for? (prompted if ‘University: Undergraduate’ or

For which programmes do you recruit students?

Programme levels

7%

15%

32%

39%

40%

42%

48%

49%

53%

55%

56%

57%

71%

73%

74%

0% 20% 40% 60% 80% 100%

Other

University: Distance Education/Online Learning

Work & Travel/Study Programmes

Other Language Programmes

Vocational Diploma/Further Education

Certificate/Foundation

Pre-Masters/Postgraduate Qualifying Programme (PQP)

Secondary and High School

Diploma

University: Foundation

MBA Programmes

Pathway Programmes

University: Graduate/Postgraduate

University: Undergraduate

English Language Programmes

© i-graduate confidential 2018 10

Base no: 1,134

Page 11: The i-graduate ICEF Agent Barometer 2018 Results...What subject area were the students you sent abroad in the last year looking for? (prompted if ‘University: Undergraduate’ or

Types of Language Programmes

© i-graduate confidential 2018 11

Base no: 722

4%

3%

10%

16%

17%

12%

24%

41%

56%

59%

79%

1%

1%

3%

5%

10%

13%

14%

17%

17%

22%

25%

31%

36%

49%

57%

76%

0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50% 55% 60% 65% 70% 75% 80% 85%

Other

Other test preparation

TOIEC preparation

Pearson (PTE) preparation

Language for seniors

Language for teachers

Group study tour

Cambridge exams preparation

Language for high school

TOEFL preparation

Language plus activity

Language for juniors

Business/Professional language

IELTS preparation

Language for academic purposes

General language

2018 (722)

2017 (796)

What types of language programmes do you place students in?

Page 12: The i-graduate ICEF Agent Barometer 2018 Results...What subject area were the students you sent abroad in the last year looking for? (prompted if ‘University: Undergraduate’ or

What subject area were the students you sent abroad in the last year looking for? (prompted if ‘University: Undergraduate’ or ‘University: Graduate/Postgraduate’ selected in ‘How many students have you sent in the last 12

months’)

Subject areas of interest

20%

23%

30%

35%

51%

56%

77%

76%

94%

0% 20% 40% 60% 80% 100%

Other

Natural Sciences

Media-related studies

Social Sciences

Medicine/Healthcare

Hospitality/Tourism

Computer Sciences

Engineering

Business-related studies

© i-graduate confidential 2018 12

Base no: 757

Page 13: The i-graduate ICEF Agent Barometer 2018 Results...What subject area were the students you sent abroad in the last year looking for? (prompted if ‘University: Undergraduate’ or

Number of students placed in the last 12 months:trend data

How many students have you sent in the last 12 months?© i-graduate confidential 2018 13

2018 (1026) 2017 (1116) 2016 (897) 2015 (1358) 2014 (912) 2013 (995) 2012 (776)

Total 352,976 224,219 207,727 297,488 360,065 328,877 237,734

Secondary Schools 23,587 10,969 11,436 16,202 39,419 26,523 12,500

Vocational Education 9,980 9,353 9,728 9,546 16,259 15,978 15,646

Foundation 8,852 8,579 6,540 8,811 16,080 11,189 12,489

Undergraduate 25,637 31,241 23,812 32,692 42,923 31,575 33,347

Graduate/Postgraduate 26,816 35,894 26,720 40,386 46,461 35,879 31,895

MBA Programmes 9,188 14,063 9,580 11,678 13,209 21,835 8,031

Work & Travel / Study 21,811 26,445 n/a n/a n/a n/a n/a

English Language Programmes 200,676 86,988 109,639 148,690 145,115 161,402 104,530

Distance education/Online learning 1,121 687 895 1,505 1,165 12,780 No data

Other Language Programmes 25,308 n/a n/a n/a n/a n/a n/a

Page 14: The i-graduate ICEF Agent Barometer 2018 Results...What subject area were the students you sent abroad in the last year looking for? (prompted if ‘University: Undergraduate’ or

14

14%

23%

47%

24%

52%

43%

46%

15%

23%

40%

21%

46%

43%

47%

10%

20%

37%

23%

40%

43%

45%

17%

24%

44%

27%

48%

42%

55%

0% 10% 20% 30% 40% 50% 60%

Ireland

New Zealand

United Kingdom

EU (excluding UK, Ireland)

USA

Australia

Canada

2018

2017

2016

2015

In which countries do you place students for the following programme levels? (all programme levels, excluding language programmes)

Where are agents sending students?

Page 15: The i-graduate ICEF Agent Barometer 2018 Results...What subject area were the students you sent abroad in the last year looking for? (prompted if ‘University: Undergraduate’ or

In which countries do you place students for Vocational Diploma/Further Education?

Placing students in countries – Vocational Diploma/Further Education: Top 10

18%

12%

24%

20%

29%

47%

56%

58%

66%

76%

7%

5%

10%

11%

11%

37%

38%

34%

50%

62%

5%

2%

9%

7%

12%

32%

28%

32%

49%

62%

6%

5%

6%

4%

6%

29%

26%

28%

48%

64%

6%

7%

8%

8%

10%

25%

25%

27%

50%

51%

0% 10% 20% 30% 40% 50% 60% 70% 80%

Germany

Japan

Singapore

Malaysia

Ireland

USA

UK

New Zealand

Canada

Australia

2018 (412)

2017 (478)

2016 (346)

2015 (590)

2014 (238)

© i-graduate confidential 2018 15

Page 16: The i-graduate ICEF Agent Barometer 2018 Results...What subject area were the students you sent abroad in the last year looking for? (prompted if ‘University: Undergraduate’ or

In which countries do you place students for University: Undergraduate?

Placing students in countries – University: Undergraduate: Top 10

21%

19%

26%

31%

38%

49%

75%

66%

76%

71%

9%

9%

15%

15%

18%

29%

56%

51%

62%

55%

8%

8%

14%

15%

18%

30%

49%

54%

57%

59%

11%

10%

13%

13%

21%

28%

51%

54%

59%

61%

14%

14%

17%

19%

22%

27%

51%

49%

57%

63%

0% 10% 20% 30% 40% 50% 60% 70% 80%

Spain

China

Malaysia

Ireland

Germany

New Zealand

UK

Australia

USA

Canada

2018 (777)

2017 (864)

2016 (648)

2015 (970)

2014 (517)

© i-graduate confidential 2018 16

Page 17: The i-graduate ICEF Agent Barometer 2018 Results...What subject area were the students you sent abroad in the last year looking for? (prompted if ‘University: Undergraduate’ or

In which countries do you place students for University: Graduate/Postgraduate?

Placing students in countries – University: Graduate/Postgraduate: Top 10

19%

21%

21%

28%

36%

45%

73%

62%

73%

65%

9%

11%

12%

14%

18%

28%

54%

53%

60%

49%

7%

12%

9%

15%

16%

28%

47%

53%

56%

55%

9%

10%

10%

13%

21%

27%

50%

55%

57%

59%

10%

13%

11%

17%

21%

27%

48%

47%

55%

56%

0% 10% 20% 30% 40% 50% 60% 70% 80%

Italy

Malaysia

France

Ireland

Germany

New Zealand

UK

Australia

USA

Canada

2018 (753)

2017 (822)

2016 (565)

2015 (843)

2014 (513)

© i-graduate confidential 2018 17

Page 18: The i-graduate ICEF Agent Barometer 2018 Results...What subject area were the students you sent abroad in the last year looking for? (prompted if ‘University: Undergraduate’ or

In which countries do you place students for MBA Programmes?

Placing students in countries – MBA Programmes: Top 10

23%

22%

23%

27%

28%

46%

59%

73%

67%

70%

9%

9%

10%

11%

13%

22%

42%

52%

52%

62%

7%

8%

9%

9%

12%

20%

46%

47%

49%

56%

10%

8%

10%

15%

12%

22%

51%

46%

56%

56%

7%

10%

10%

15%

12%

20%

44%

39%

39%

48%

0% 10% 20% 30% 40% 50% 60% 70% 80%

Singapore

France

Malaysia

Germany

Ireland

New Zealand

Canada

UK

Australia

USA

2018 (591)

2017 (680)

2016 (433)

2015 (658)

2014 (329)

© i-graduate confidential 2018 18

Page 19: The i-graduate ICEF Agent Barometer 2018 Results...What subject area were the students you sent abroad in the last year looking for? (prompted if ‘University: Undergraduate’ or

© i-graduate confidential 2018 19

Higher Education

Page 20: The i-graduate ICEF Agent Barometer 2018 Results...What subject area were the students you sent abroad in the last year looking for? (prompted if ‘University: Undergraduate’ or

Higher Education: How many higher education institutions do you represent as a contracted agent?

© i-graduate confidential 2018 20

Base no: 783

6%

34%

22%

17%

10%

11%None

1-10

11-25

26-50

51-100

More than 100

Page 21: The i-graduate ICEF Agent Barometer 2018 Results...What subject area were the students you sent abroad in the last year looking for? (prompted if ‘University: Undergraduate’ or

Higher Education: What ONE improvement on the higher education institutional side would MOST help you recruit more students?

© i-graduate confidential 2018 21

30% 29%

11%13%

11%

2% 1% 3%0%

5%

10%

15%

20%

25%

30%

Offer morescholarships

Processapplications faster

Visit offices /actively recruit

Raise commissions Provide leads /better leads

Pay faster Involve alumni Other

Base no: 776

Page 22: The i-graduate ICEF Agent Barometer 2018 Results...What subject area were the students you sent abroad in the last year looking for? (prompted if ‘University: Undergraduate’ or

Higher Education: What is the SINGLE greatest benefit you receive by representing higher education universities?

© i-graduate confidential 2018 22

Base no: 771

41%

24%

26%

8%1%

Raises awareness and prestige ofour agency

Diversifies our own businessportfolio

Top preference of our students

Generates more revenue

Other

Page 23: The i-graduate ICEF Agent Barometer 2018 Results...What subject area were the students you sent abroad in the last year looking for? (prompted if ‘University: Undergraduate’ or

© i-graduate confidential 2018 23

Distance Education / Online Learning

Page 24: The i-graduate ICEF Agent Barometer 2018 Results...What subject area were the students you sent abroad in the last year looking for? (prompted if ‘University: Undergraduate’ or

How large is the share of students in your agency interested in online learning?

© i-graduate confidential 2018 24

Base no: 858

75%

13%

7%

3%

2%

0%-5%

5%-10%

10%-20%

20%-30%

>30%

0% 10% 20% 30% 40% 50% 60% 70% 80%

Page 25: The i-graduate ICEF Agent Barometer 2018 Results...What subject area were the students you sent abroad in the last year looking for? (prompted if ‘University: Undergraduate’ or

What are some of the main reasons why international students would consider studying online over studying overseas? (check any that apply)

© i-graduate confidential 2018 25

Base no: 870

4%

12%

16%

37%

50%

69%

0% 20% 40% 60% 80%

Other reasons

The quality and reputation of the course

The quality and reputation of the institution

Convenience of online

Family/Work/Personal reasons

Lower cost

Page 26: The i-graduate ICEF Agent Barometer 2018 Results...What subject area were the students you sent abroad in the last year looking for? (prompted if ‘University: Undergraduate’ or

Do most of your prospective students indicate a strong preference for some element of in-country experience as part of their education?

© i-graduate confidential 2018 26

Base no: 849

62%11%

27%

Yes

No

Not sure

Page 27: The i-graduate ICEF Agent Barometer 2018 Results...What subject area were the students you sent abroad in the last year looking for? (prompted if ‘University: Undergraduate’ or

Do you think there are specific types of students who are interested in online postgraduate studies?

© i-graduate confidential 2018 27

Base no: 832

55%

22%

11%

7%5%

Students working full-time

Students with family responsibilities

Students who have taken online modules orcourses before

Students who went abroad to get a degreefrom a foreign university

Other

Page 28: The i-graduate ICEF Agent Barometer 2018 Results...What subject area were the students you sent abroad in the last year looking for? (prompted if ‘University: Undergraduate’ or

Which degree levels are most interesting for online learning in your agency?

Degree levels of interest for online learning

16%

13%

18%

42%

46%

0% 10% 20% 30% 40% 50% 60%

Postgraduate research degrees(PhD, DPhil)

Foundation programmes

Undergraduate degrees (BA,BSc, etc.)

MBA's

Postgraduate taught degrees(MA, MSc.)

© i-graduate confidential 2018 28

Base no: 854

Page 29: The i-graduate ICEF Agent Barometer 2018 Results...What subject area were the students you sent abroad in the last year looking for? (prompted if ‘University: Undergraduate’ or

Which subject areas are most interesting for online learning in your agency?

Subject areas of interest for online learning

6%

7%

12%

20%

25%

23%

29%

35%

82%

0% 20% 40% 60% 80% 100%

Other

Natural Sciences

Medicine/Healthcare

Engineering

Media-related studies

Social Sciences

Hospitality/Tourism

Computer Sciences

Business-relatedstudies

© i-graduate confidential 2018 29

Base no: 340

Page 30: The i-graduate ICEF Agent Barometer 2018 Results...What subject area were the students you sent abroad in the last year looking for? (prompted if ‘University: Undergraduate’ or

© i-graduate confidential 2018 30

How Many Students do Agents Expect to Place in the Next 12 Months?

Page 31: The i-graduate ICEF Agent Barometer 2018 Results...What subject area were the students you sent abroad in the last year looking for? (prompted if ‘University: Undergraduate’ or

In the coming 12 months do you expect to send:

5%

5%

5%

4%

6%

5%

6%

4%

3%

6%

5%

2%

3%

2%

26%

24%

24%

23%

21%

21%

18%

20%

19%

16%

16%

16%

15%

13%

69%

70%

71%

73%

73%

74%

76%

76%

78%

78%

79%

81%

82%

84%

0% 20% 40% 60% 80% 100%

Other Language Programmes (367)

Certificate/Foundation (379)

Pre-Masters/Postgraduate Qualifying Programme (PQP) (425)

Secondary and High School (479)

University: Distance Education/Online Learning (131)

University: Foundation (500)

English Language Programmes (773)

Pathway Programmes (527)

MBA Programmes (512)

Vocational Diploma/Further Education (365)

Work & Travel/Study Programmes (308)

Diploma (497)

University: Graduate/Postgraduate (668)

University: Undergraduate (710)

Less The same More

How many students do you expect to place in next 12 months –by Programme

© i-graduate confidential 2018 31

Page 32: The i-graduate ICEF Agent Barometer 2018 Results...What subject area were the students you sent abroad in the last year looking for? (prompted if ‘University: Undergraduate’ or

© i-graduate confidential 2018 32

Student Mobility Concerns / Difficulties

in 2018

Page 33: The i-graduate ICEF Agent Barometer 2018 Results...What subject area were the students you sent abroad in the last year looking for? (prompted if ‘University: Undergraduate’ or

What are the main concerns/questions/complaints students and parents have?

Main concerns/questions/complaints – BEFORE departing

52% 51% 48%

38%

21% 23%

13%7%

0%

10%

20%

30%

40%

50%

60%

Difficulty withlanguage

Financialdifficulties

Difficulty withaccommodation

Personal safety Difficulty withthe programme

Culturaldifficulties

Difficulty withteaching staff

Other

© i-graduate confidential 2018 33

Base no: 617

Page 34: The i-graduate ICEF Agent Barometer 2018 Results...What subject area were the students you sent abroad in the last year looking for? (prompted if ‘University: Undergraduate’ or

52% 51%48%

38%

21%23%

13%35% 33%

50%

18%

40%

59%

31%

0%

10%

20%

30%

40%

50%

60%

70%

Difficulty withlanguage

Financialdifficulties

Difficulty withaccommodation

Personal safety Difficulty with theprogramme

Culturaldifficulties

Difficulty withteaching staff

What are the main concerns/questions/complaints students and parents have?

Main concerns/questions/complaints – BEFORE AND AFTER departing

© i-graduate confidential 2018 34

Base no: 577

Page 35: The i-graduate ICEF Agent Barometer 2018 Results...What subject area were the students you sent abroad in the last year looking for? (prompted if ‘University: Undergraduate’ or

In which countries did you experience these concerns/difficulties (Work Visa)?

Work Visa concerns

1%

1%

1%

1%

1%

1%

3%

3%

3%

3%

3%

3%

4%

4%

6%

7%

8%

8%

10%

11%

31%

42%

51%

58%

0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50% 55% 60% 65%

India

Indonesia

Malaysia

Russia

The Netherlands

Italy

Japan

South Africa

Thailand

China

Switzerland

Spain

Malta

UAE

France

South Korea

Germany

Ireland

Singapore

New Zealand

United Kingdom

Australia

USA

Canada

2018 (71)

© i-graduate confidential 2018 35

Base no: 71

Page 36: The i-graduate ICEF Agent Barometer 2018 Results...What subject area were the students you sent abroad in the last year looking for? (prompted if ‘University: Undergraduate’ or

In which countries did you experience these concerns/difficulties (Study Visa)?

Study Visa concerns

1%

2%

2%

3%

3%

3%

3%

3%

3%

4%

4%

4%

4%

4%

5%

6%

6%

9%

10%

14%

14%

28%

41%

53%

62%

0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50% 55% 60% 65% 70%

Philippines

Russia

Indonesia

Singapore

UAE

India

Japan

Thailand

South Africa

The Netherlands

Spain

Malta

Malaysia

Italy

South Korea

Switzerland

China

Ireland

France

New Zealand

Germany

United Kingdom

Australia

USA

Canada

2018 (250)

© i-graduate confidential 2018 36

Base no: 250

Page 37: The i-graduate ICEF Agent Barometer 2018 Results...What subject area were the students you sent abroad in the last year looking for? (prompted if ‘University: Undergraduate’ or

In which countries did you experience these concerns/difficulties (Financial concerns)?

Financial concerns

1%1%1%

3%4%4%4%4%4%4%

5%5%5%

5%7%

9%13%

14%14%

40%43%

45%48%

0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50% 55%

ChinaIndia

SingaporeSouth Africa

JapanThailand

UAEMaltaSpain

The NetherlandsSouth Korea

MalaysiaRussia

ItalySwitzerland

FranceGermany

IrelandNew Zealand

CanadaUnited Kingdom

AustraliaUSA

2018 (110)

© i-graduate confidential 2018 37

Base no: 110

Page 38: The i-graduate ICEF Agent Barometer 2018 Results...What subject area were the students you sent abroad in the last year looking for? (prompted if ‘University: Undergraduate’ or

In which countries did you experience these concerns/difficulties (Global Economic situation)?

Global Economic Situation

2%2%2%2%

3%3%3%3%3%

5%5%

6%6%6%

8%8%8%

11%14%

27%30%

45%52%

0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50% 55%

The NetherlandsSouth Africa

ItalySingapore

South KoreaPhilippines

IndiaSpain

RussiaMaltaChina

ThailandUAE

New ZealandFrance

SwitzerlandMalaysiaGermany

IrelandCanada

AustraliaUnited Kingdom

USA

2018 (64)

© i-graduate confidential 2018 38

Base no: 64

Page 39: The i-graduate ICEF Agent Barometer 2018 Results...What subject area were the students you sent abroad in the last year looking for? (prompted if ‘University: Undergraduate’ or

In which countries did you experience these concerns/difficulties (Global Political situation)?

Global Political Situation

1%1%1%1%1%1%1%1%1%

3%3%3%

4%7%

8%13%

35%80%

0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50% 55% 60% 65% 70% 75% 80% 85%

The Netherlands

Indonesia

South Korea

South Africa

China

UAE

Malta

Malaysia

New Zealand

India

Ireland

Germany

France

Russia

Canada

Australia

United Kingdom

USA

2018 (75)

© i-graduate confidential 2018 39

Base no: 125

Page 40: The i-graduate ICEF Agent Barometer 2018 Results...What subject area were the students you sent abroad in the last year looking for? (prompted if ‘University: Undergraduate’ or

Recruitment Re-direction

Over the last 12 months, have you experienced any market and student recruitment re-direction in the below countries?© i-graduate confidential 2018 40

68%

51%47% 45% 44% 43% 42% 41%

38% 36% 34% 32% 32% 31% 30% 30% 29% 29% 28%23% 22% 21%

16%12%

7%

0%

10%

20%

30%

40%

50%

60%

70%

80%

Increase of student interest to this market

Page 41: The i-graduate ICEF Agent Barometer 2018 Results...What subject area were the students you sent abroad in the last year looking for? (prompted if ‘University: Undergraduate’ or

© i-graduate confidential 2018 41

Which Country is Best…?by type of study

Page 42: The i-graduate ICEF Agent Barometer 2018 Results...What subject area were the students you sent abroad in the last year looking for? (prompted if ‘University: Undergraduate’ or

Which study destination is best for language courses?

Best study destination for English language courses

United Kingdom

34%

Australia21%

Canada25%

USA10%

Ireland3%

Other7%

Language courses (703)

© i-graduate confidential 2018 42

Country Rank 2018

Rank 2017

Rank 2016

Rank 2015

Rank 2014

Rank 2013

Rank 2012

Rank 2011

Rank 2010

United Kingdom 1 1 1 1 2 2 1 1 1Canada 2 2 3 3 4 5 4 4 4Australia 3 3 2 2 1 1 2 2 3USA 4 4 4 4 3 3 3 3 2

Page 43: The i-graduate ICEF Agent Barometer 2018 Results...What subject area were the students you sent abroad in the last year looking for? (prompted if ‘University: Undergraduate’ or

Which study destination is best for Vocational Diploma/Further Education?

Best study destination for Vocational Diploma/Further Education

Canada36%

Australia29%

USA11%

United Kingdom

8%

New Zealand5%

Other11%

Vocational diploma / Further education (565)

© i-graduate confidential 2018 43

Country Rank 2018

Rank 2017

Rank 2016

Rank 2015

Rank 2014

Rank 2013

Rank 2012

Rank 2011

Rank 2010

Canada 1 1 2 2 2 2 3 2 3Australia 2 2 1 1 1 1 1 1 1USA 3 3 3 4 3 6 5 5 4United Kingdom 4 4 4 3 4 3 2 2 2New Zealand 5 5 5 5 3 3 4 4 5

Page 44: The i-graduate ICEF Agent Barometer 2018 Results...What subject area were the students you sent abroad in the last year looking for? (prompted if ‘University: Undergraduate’ or

Which study destination is best for the following for Foundation Programmes University?

Best study destination for Foundation Programmes (University)

Canada34%

United Kingdom

22%

Australia21%

USA8%

New Zealand

3%

Other12%

University: Foundation (573)

© i-graduate confidential 2018 44

Country Rank 2018

Rank 2017

Rank 2016

Rank 2015

Rank 2014

Rank 2013

Rank 2012

Rank 2011

Rank 2010

Canada 1 2 3 4 4 4 4 4 4United Kingdom 2 1 1 1 1 2 1 1 1Australia 3 3 2 2 2 1 2 2 2USA 4 4 4 3 3 3 3 3 3

Page 45: The i-graduate ICEF Agent Barometer 2018 Results...What subject area were the students you sent abroad in the last year looking for? (prompted if ‘University: Undergraduate’ or

Which study destination is best for Undergraduate Study (University)?

Best study destination for Undergraduate Study (University)

Canada29%

USA24%

United Kingdom

17,3%

Australia16,6%

Germany3% Other

10%

University: Undergraduate (597)

© i-graduate confidential 2018 45

Country Rank 2018

Rank 2017

Rank 2016

Rank 2015

Rank 2014

Rank 2013

Rank 2012

Rank 2011

Rank 2010

Canada 1 1 2 2 3 4 4 4 3USA 2 2 1 1 1 2 1 1 1United Kingdom 3 4 4 4 3 3 2 2 2Australia 4 3 3 3 2 1 2 3 4

Page 46: The i-graduate ICEF Agent Barometer 2018 Results...What subject area were the students you sent abroad in the last year looking for? (prompted if ‘University: Undergraduate’ or

Which study destination is best for Graduate/Postgraduate Study?

Best study destination for Graduate/Postgraduate Study (University)

USA29%

Canada26%

United Kingdom

17%

Australia15%

Other13%

University: Graduate/ Postgraduate (599)

© i-graduate confidential 2018 46

Country Rank 2018

Rank 2017

Rank 2016

Rank 2015

Rank 2014

Rank 2013

Rank 2012

Rank 2011

Rank 2010

USA 1 2 1 1 1 1 1 1 1Canada 2 1 2 2 4 4 4 4 3United Kingdom 3 4 4 3 3 3 2 2 2Australia 4 3 3 4 2 2 3 3 4

Page 47: The i-graduate ICEF Agent Barometer 2018 Results...What subject area were the students you sent abroad in the last year looking for? (prompted if ‘University: Undergraduate’ or

Which study destination is best for MBA Programmes?

Best study destination for MBA Programmes

USA39%

United Kingdom20%

Canada19%

Australia11%

Other11%

University: MBA (583)

© i-graduate confidential 2018 47

Country Rank 2018

Rank 2017

Rank 2016

Rank 2015

Rank 2014

Rank 2013

Rank 2012

Rank 2011

Rank 2010

USA 1 1 1 1 1 1 1 1 1United Kingdom 2 4 2 2 2 2 2 2 2Canada 3 3 4 4 4 4 4 4 4Australia 4 2 3 3 3 3 3 3 3

Page 48: The i-graduate ICEF Agent Barometer 2018 Results...What subject area were the students you sent abroad in the last year looking for? (prompted if ‘University: Undergraduate’ or

Which study destination is best for Certificate/Foundation?

Canada34%

United Kingdom

22%

Australia21%

USA8%

Other15%

Certificate/Foundation (573)

Best study destination for Certificate/Foundation

© i-graduate confidential 2018 48

Country Rank 2018

Rank 2017

Rank 2016

Rank 2015

Rank 2014

Canada 1 1 2 3 3United Kingdom 2 3 3 2 5Australia 3 2 1 1 2USA 4 4 4 4 1

Page 49: The i-graduate ICEF Agent Barometer 2018 Results...What subject area were the students you sent abroad in the last year looking for? (prompted if ‘University: Undergraduate’ or

Canada45,5%

Australia20,2%

United Kingdom

8,9%

USA8,9%

New Zealand

5,3%Other11,1%

Which study destination is best for Diplomas?

Diplomas (549)

Best study destination for Diplomas

© i-graduate confidential 2018 49

Country Rank 2018

Rank 2017

Rank 2016

Rank 2015

Rank 2014

Canada 1 1 1 1 3Australia 2 2 2 2 2United Kingdom 3 4 3 3 5USA 3 3 4 5 1New Zealand 4 5 5 4 4

Page 50: The i-graduate ICEF Agent Barometer 2018 Results...What subject area were the students you sent abroad in the last year looking for? (prompted if ‘University: Undergraduate’ or

Please give your opinion on the overall attractiveness of the following countries as a study destination for students from your country: Note: Excludes respondents that indicated they ‘Do not know’

Overall attractiveness of Study Destinations in 2018

13%29%31%

34%41%

47%52%52%

55%56%

61%64%

72%77%77%

79%84%84%85%

89%89%89%90%

93%93%95%

Indonesia (268)Thailand (279)

Philippines (282)India (319)

Hong Kong SAR (266)South Africa (326)

UAE (309)Russia (328)

Malaysia (342)South Korea (299)

China (378)Singapore (346)

Japan (357)Malta (381)

The Netherlands (371)Switzerland (389)

France (480)Italy (396)

Spain (408)New Zealand (499)

Ireland (477)USA (672)

United Kingdom (643)Germany (530)Australia (674)

Canada (719)

Page 51: The i-graduate ICEF Agent Barometer 2018 Results...What subject area were the students you sent abroad in the last year looking for? (prompted if ‘University: Undergraduate’ or

© i-graduate confidential 2018 51

Marketing

Page 52: The i-graduate ICEF Agent Barometer 2018 Results...What subject area were the students you sent abroad in the last year looking for? (prompted if ‘University: Undergraduate’ or

Please tell us how important the following criteria are (or could be) in terms of marketing for institutions:

Marketing for institutions (top 10)

89%

89%

89%

89%

90%

90%

91%

91%

92%

94%

80% 85% 90% 95% 100%

Having guaranteed entry to specific education institutionprogrammes (696)

24 hours turnaround / acknowledgement of receipt onenquiries (711)

Availability of an online application service (702)

Familiarization Tours (694)

Financial support schemes, including scholarship/bursaryschemes (700)

Student leads provided to you by institutions (676)

Participation in an Agent Incentive scheme (696)

Agent manual with fees and information (710)

Prompt payment of commissions (709)

Quick response times to enquiries and applications andregular communication updates (706)

© i-graduate confidential 2018 52

Page 53: The i-graduate ICEF Agent Barometer 2018 Results...What subject area were the students you sent abroad in the last year looking for? (prompted if ‘University: Undergraduate’ or

Please tell us how important the following criteria are (or could be) in terms of marketing for institutions:

Marketing – Promotional materials and campaigns

5%

5%

6%

6%

5%

5%

5%

4%

27%

24%

27%

21%

13%

15%

5%

7%

41%

45%

41%

44%

44%

40%

46%

43%

26%

26%

27%

29%

39%

40%

44%

46%

0% 20% 40% 60% 80% 100%

Editorial or Advertorial in local newspapers or magazines(670)

Regular e-newsletters or e-zines sent to students (672)

Giveaways (e.g. pens, keyrings, mouse pads, etc.) (681)

Institution profiles on commercial websites/websitesavailable in your native languages (678)

School/College profiles in your own agency brochure orhandbook (705)

Individual institution brochures in English and your ownlanguage (719)

Marketing and visits to local schools/colleges (698)

Participation in education exhibitions in your country(704)

Very unimportant Unimportant Important Very important

© i-graduate confidential 2018 53

Page 54: The i-graduate ICEF Agent Barometer 2018 Results...What subject area were the students you sent abroad in the last year looking for? (prompted if ‘University: Undergraduate’ or

Please tell us how important the following criteria are (or could be) in terms of marketing for institutions:

Marketing – Packages and Offers

6%

5%

6%

6%

6%

11%

11%

5%

4%

4%

46%

39%

42%

37%

33%

37%

45%

47%

52%

57%

0% 20% 40% 60% 80% 100%

Making packaged offers which include Englishlanguage/ELICOS plus institution entry (661)

An online application form which guarantees me VIPservice (provided all supporting documents have been

received) (676)

Having guaranteed entry to specific education institutionprogrammes (696)

24 hours turnaround / acknowledgement of receipt onenquiries (711)

Financial support schemes, including scholarship/bursaryschemes (700)

Very unimportant Unimportant Important Very important

© i-graduate confidential 2018 54

Page 55: The i-graduate ICEF Agent Barometer 2018 Results...What subject area were the students you sent abroad in the last year looking for? (prompted if ‘University: Undergraduate’ or

Please tell us how important the following criteria are (or could be) in terms of marketing for institutions:

Marketing – People and Staff

7%

8%

5%

7%

4%

31%

26%

15%

17%

6%

33%

37%

42%

34%

44%

29%

30%

37%

43%

46%

0% 20% 40% 60% 80% 100%

Marketing and Recruitment staff who speak the locallanguage (697)

Authority from institution for you to sign letters of offer(652)

Regular visits to your office(s) by representatives (714)

A local representative office to provide support to yourrecruitment activities (703)

Student leads provided to you by institutions (676)

Very unimportant Unimportant Important Very important

© i-graduate confidential 2018 55

Page 56: The i-graduate ICEF Agent Barometer 2018 Results...What subject area were the students you sent abroad in the last year looking for? (prompted if ‘University: Undergraduate’ or

Please tell us how important the following criteria are (or could be) in terms of marketing for institutions:

Marketing – Services

4%

5%

5%

5%

5%

5%

9%

5%

6%

4%

3%

1%

43%

40%

38%

36%

34%

24%

43%

50%

52%

55%

58%

71%

0% 20% 40% 60% 80% 100%

Regular visits by you and/or your staff to the educationinstitution (710)

Participation in an Agent Incentive scheme (696)

Availability of an online application service (702)

Agent manual with fees and information (710)

Prompt payment of commissions (709)

Quick response times to enquiries and applications andregular communication updates (706)

Very unimportant Unimportant Important Very important

© i-graduate confidential 2018 56

Page 57: The i-graduate ICEF Agent Barometer 2018 Results...What subject area were the students you sent abroad in the last year looking for? (prompted if ‘University: Undergraduate’ or

What type of marketing communication do you use to reach your clients?

Social Media marketing communication

© i-graduate confidential 2018 57

49%

8%

26%

5%8%

2% 2%

15%

34%

13%

21%

13%

2% 2%

27%

44%

14%

6% 6%

1% 2%

36%

33%

18%

3% 4% 3% 3%

47%

17%

22%

4%5%

3% 2%

0%

10%

20%

30%

40%

50%

60%Facebook (732)

LinkedIn/Xing/other professionalnetworking sites (656)

Twitter (640)

YouTube (655)

Other social media (e.g.Googleplus, Instagram, pintrest,Tumblr) (687)

Page 58: The i-graduate ICEF Agent Barometer 2018 Results...What subject area were the students you sent abroad in the last year looking for? (prompted if ‘University: Undergraduate’ or

Do you pay for online advertising?

© i-graduate confidential 2018 58

Base no: 755

79%

21%

Yes No

Page 59: The i-graduate ICEF Agent Barometer 2018 Results...What subject area were the students you sent abroad in the last year looking for? (prompted if ‘University: Undergraduate’ or

How much is your combined annual spend on these channels? (Google Adwords, Google display ads, Facebook, Twitter, LinkedIn, Bing ads)

© i-graduate confidential 2018 59

Base no: 548

6%

4%

12%

17%

20%

41%

Over $20,000

$10,000-$20,000

$5000-$10,000

$2000-$5000

$1000-$2000

$0-$1000

0% 5% 10% 15% 20% 25% 30% 35% 40% 45%

Page 60: The i-graduate ICEF Agent Barometer 2018 Results...What subject area were the students you sent abroad in the last year looking for? (prompted if ‘University: Undergraduate’ or

Sarah MinesVice President, Sales

[email protected]

© i-graduate confidential 2018 60

© i-graduate confidential 2018 60