the i-graduate icef agent barometer 2018 results...what subject area were the students you sent...
TRANSCRIPT
The i-graduate ICEFAgent Barometer
2018 Results
© i-graduate confidential 2018 1
© i-graduate confidential 2018 1
Today’s Focus
© i-graduate confidential 2018 2
Agent Profile
Scope of Activity &
Placements
Higher Education
Distance Education /
Online
Students Sent &
Mobility Concerns
Best Study Destination andAttractiveness
Marketing
© i-graduate confidential 2018 3
Agent Profile 2018:Profile of Respondents
Summary of agent demographics
1,289 agents responded from 101 countries
10%
7%
6%
6%
6%
4%
4%3%3%3%2%2% 2% 2%
2%2%
2%2%2%
2%
29%
IndiaNepalBrazilNigeriaChinaRussian FederationCanadaVietnamTurkeyUkraineMexicoPakistanColombiaBangladeshSpainUkraineKazakhstanSaudi ArabiaAustraliaItaly
© i-graduate confidential 2018 4
Approximately how many institutions does your company represent?
Institutions represented
7
196
176
121
8189
78
2920
13
29
224
0
50
100
150
200
250
1 2-10 11-20 21-30 31-40 41-50 51-60 61-70 71-80 81-90 91-100 More than100
© i-graduate confidential 2018 5
Base no: 1,063
How many students have you sent in the last 12 months?
Total students placed
5%8% 8% 6% 6%
21% 21%
7%5% 3%
5%3% 3%
0%
5%
10%
15%
20%
25%
Base no: 1,026
© i-graduate confidential 2018 6
Contracts with institutions
Do you have contracts in place with the institutions you work with?
72%
22%
4% 2%
Yes, always
Yes, sometimes
No
Don't know
© i-graduate confidential 2018 7
Base no: 758
© i-graduate confidential 2018 8
Scope of Activity
What services does your company provide to students as clients?
Student services (Top 10)
68%
68%
70%
72%
74%
76%
79%
84%
85%
88%
50% 60% 70% 80% 90% 100%
Pre-departure briefing
Education exhibitions
Health insurance
Interviews
Airport pick-up
Accommodation – on-campus residence
Promotional materials
Visa processing
Programme applications
Programme selection counselling
© i-graduate confidential 2018 9
Base no: 839
For which programmes do you recruit students?
Programme levels
7%
15%
32%
39%
40%
42%
48%
49%
53%
55%
56%
57%
71%
73%
74%
0% 20% 40% 60% 80% 100%
Other
University: Distance Education/Online Learning
Work & Travel/Study Programmes
Other Language Programmes
Vocational Diploma/Further Education
Certificate/Foundation
Pre-Masters/Postgraduate Qualifying Programme (PQP)
Secondary and High School
Diploma
University: Foundation
MBA Programmes
Pathway Programmes
University: Graduate/Postgraduate
University: Undergraduate
English Language Programmes
© i-graduate confidential 2018 10
Base no: 1,134
Types of Language Programmes
© i-graduate confidential 2018 11
Base no: 722
4%
3%
10%
16%
17%
12%
24%
41%
56%
59%
79%
1%
1%
3%
5%
10%
13%
14%
17%
17%
22%
25%
31%
36%
49%
57%
76%
0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50% 55% 60% 65% 70% 75% 80% 85%
Other
Other test preparation
TOIEC preparation
Pearson (PTE) preparation
Language for seniors
Language for teachers
Group study tour
Cambridge exams preparation
Language for high school
TOEFL preparation
Language plus activity
Language for juniors
Business/Professional language
IELTS preparation
Language for academic purposes
General language
2018 (722)
2017 (796)
What types of language programmes do you place students in?
What subject area were the students you sent abroad in the last year looking for? (prompted if ‘University: Undergraduate’ or ‘University: Graduate/Postgraduate’ selected in ‘How many students have you sent in the last 12
months’)
Subject areas of interest
20%
23%
30%
35%
51%
56%
77%
76%
94%
0% 20% 40% 60% 80% 100%
Other
Natural Sciences
Media-related studies
Social Sciences
Medicine/Healthcare
Hospitality/Tourism
Computer Sciences
Engineering
Business-related studies
© i-graduate confidential 2018 12
Base no: 757
Number of students placed in the last 12 months:trend data
How many students have you sent in the last 12 months?© i-graduate confidential 2018 13
2018 (1026) 2017 (1116) 2016 (897) 2015 (1358) 2014 (912) 2013 (995) 2012 (776)
Total 352,976 224,219 207,727 297,488 360,065 328,877 237,734
Secondary Schools 23,587 10,969 11,436 16,202 39,419 26,523 12,500
Vocational Education 9,980 9,353 9,728 9,546 16,259 15,978 15,646
Foundation 8,852 8,579 6,540 8,811 16,080 11,189 12,489
Undergraduate 25,637 31,241 23,812 32,692 42,923 31,575 33,347
Graduate/Postgraduate 26,816 35,894 26,720 40,386 46,461 35,879 31,895
MBA Programmes 9,188 14,063 9,580 11,678 13,209 21,835 8,031
Work & Travel / Study 21,811 26,445 n/a n/a n/a n/a n/a
English Language Programmes 200,676 86,988 109,639 148,690 145,115 161,402 104,530
Distance education/Online learning 1,121 687 895 1,505 1,165 12,780 No data
Other Language Programmes 25,308 n/a n/a n/a n/a n/a n/a
14
14%
23%
47%
24%
52%
43%
46%
15%
23%
40%
21%
46%
43%
47%
10%
20%
37%
23%
40%
43%
45%
17%
24%
44%
27%
48%
42%
55%
0% 10% 20% 30% 40% 50% 60%
Ireland
New Zealand
United Kingdom
EU (excluding UK, Ireland)
USA
Australia
Canada
2018
2017
2016
2015
In which countries do you place students for the following programme levels? (all programme levels, excluding language programmes)
Where are agents sending students?
In which countries do you place students for Vocational Diploma/Further Education?
Placing students in countries – Vocational Diploma/Further Education: Top 10
18%
12%
24%
20%
29%
47%
56%
58%
66%
76%
7%
5%
10%
11%
11%
37%
38%
34%
50%
62%
5%
2%
9%
7%
12%
32%
28%
32%
49%
62%
6%
5%
6%
4%
6%
29%
26%
28%
48%
64%
6%
7%
8%
8%
10%
25%
25%
27%
50%
51%
0% 10% 20% 30% 40% 50% 60% 70% 80%
Germany
Japan
Singapore
Malaysia
Ireland
USA
UK
New Zealand
Canada
Australia
2018 (412)
2017 (478)
2016 (346)
2015 (590)
2014 (238)
© i-graduate confidential 2018 15
In which countries do you place students for University: Undergraduate?
Placing students in countries – University: Undergraduate: Top 10
21%
19%
26%
31%
38%
49%
75%
66%
76%
71%
9%
9%
15%
15%
18%
29%
56%
51%
62%
55%
8%
8%
14%
15%
18%
30%
49%
54%
57%
59%
11%
10%
13%
13%
21%
28%
51%
54%
59%
61%
14%
14%
17%
19%
22%
27%
51%
49%
57%
63%
0% 10% 20% 30% 40% 50% 60% 70% 80%
Spain
China
Malaysia
Ireland
Germany
New Zealand
UK
Australia
USA
Canada
2018 (777)
2017 (864)
2016 (648)
2015 (970)
2014 (517)
© i-graduate confidential 2018 16
In which countries do you place students for University: Graduate/Postgraduate?
Placing students in countries – University: Graduate/Postgraduate: Top 10
19%
21%
21%
28%
36%
45%
73%
62%
73%
65%
9%
11%
12%
14%
18%
28%
54%
53%
60%
49%
7%
12%
9%
15%
16%
28%
47%
53%
56%
55%
9%
10%
10%
13%
21%
27%
50%
55%
57%
59%
10%
13%
11%
17%
21%
27%
48%
47%
55%
56%
0% 10% 20% 30% 40% 50% 60% 70% 80%
Italy
Malaysia
France
Ireland
Germany
New Zealand
UK
Australia
USA
Canada
2018 (753)
2017 (822)
2016 (565)
2015 (843)
2014 (513)
© i-graduate confidential 2018 17
In which countries do you place students for MBA Programmes?
Placing students in countries – MBA Programmes: Top 10
23%
22%
23%
27%
28%
46%
59%
73%
67%
70%
9%
9%
10%
11%
13%
22%
42%
52%
52%
62%
7%
8%
9%
9%
12%
20%
46%
47%
49%
56%
10%
8%
10%
15%
12%
22%
51%
46%
56%
56%
7%
10%
10%
15%
12%
20%
44%
39%
39%
48%
0% 10% 20% 30% 40% 50% 60% 70% 80%
Singapore
France
Malaysia
Germany
Ireland
New Zealand
Canada
UK
Australia
USA
2018 (591)
2017 (680)
2016 (433)
2015 (658)
2014 (329)
© i-graduate confidential 2018 18
© i-graduate confidential 2018 19
Higher Education
Higher Education: How many higher education institutions do you represent as a contracted agent?
© i-graduate confidential 2018 20
Base no: 783
6%
34%
22%
17%
10%
11%None
1-10
11-25
26-50
51-100
More than 100
Higher Education: What ONE improvement on the higher education institutional side would MOST help you recruit more students?
© i-graduate confidential 2018 21
30% 29%
11%13%
11%
2% 1% 3%0%
5%
10%
15%
20%
25%
30%
Offer morescholarships
Processapplications faster
Visit offices /actively recruit
Raise commissions Provide leads /better leads
Pay faster Involve alumni Other
Base no: 776
Higher Education: What is the SINGLE greatest benefit you receive by representing higher education universities?
© i-graduate confidential 2018 22
Base no: 771
41%
24%
26%
8%1%
Raises awareness and prestige ofour agency
Diversifies our own businessportfolio
Top preference of our students
Generates more revenue
Other
© i-graduate confidential 2018 23
Distance Education / Online Learning
How large is the share of students in your agency interested in online learning?
© i-graduate confidential 2018 24
Base no: 858
75%
13%
7%
3%
2%
0%-5%
5%-10%
10%-20%
20%-30%
>30%
0% 10% 20% 30% 40% 50% 60% 70% 80%
What are some of the main reasons why international students would consider studying online over studying overseas? (check any that apply)
© i-graduate confidential 2018 25
Base no: 870
4%
12%
16%
37%
50%
69%
0% 20% 40% 60% 80%
Other reasons
The quality and reputation of the course
The quality and reputation of the institution
Convenience of online
Family/Work/Personal reasons
Lower cost
Do most of your prospective students indicate a strong preference for some element of in-country experience as part of their education?
© i-graduate confidential 2018 26
Base no: 849
62%11%
27%
Yes
No
Not sure
Do you think there are specific types of students who are interested in online postgraduate studies?
© i-graduate confidential 2018 27
Base no: 832
55%
22%
11%
7%5%
Students working full-time
Students with family responsibilities
Students who have taken online modules orcourses before
Students who went abroad to get a degreefrom a foreign university
Other
Which degree levels are most interesting for online learning in your agency?
Degree levels of interest for online learning
16%
13%
18%
42%
46%
0% 10% 20% 30% 40% 50% 60%
Postgraduate research degrees(PhD, DPhil)
Foundation programmes
Undergraduate degrees (BA,BSc, etc.)
MBA's
Postgraduate taught degrees(MA, MSc.)
© i-graduate confidential 2018 28
Base no: 854
Which subject areas are most interesting for online learning in your agency?
Subject areas of interest for online learning
6%
7%
12%
20%
25%
23%
29%
35%
82%
0% 20% 40% 60% 80% 100%
Other
Natural Sciences
Medicine/Healthcare
Engineering
Media-related studies
Social Sciences
Hospitality/Tourism
Computer Sciences
Business-relatedstudies
© i-graduate confidential 2018 29
Base no: 340
© i-graduate confidential 2018 30
How Many Students do Agents Expect to Place in the Next 12 Months?
In the coming 12 months do you expect to send:
5%
5%
5%
4%
6%
5%
6%
4%
3%
6%
5%
2%
3%
2%
26%
24%
24%
23%
21%
21%
18%
20%
19%
16%
16%
16%
15%
13%
69%
70%
71%
73%
73%
74%
76%
76%
78%
78%
79%
81%
82%
84%
0% 20% 40% 60% 80% 100%
Other Language Programmes (367)
Certificate/Foundation (379)
Pre-Masters/Postgraduate Qualifying Programme (PQP) (425)
Secondary and High School (479)
University: Distance Education/Online Learning (131)
University: Foundation (500)
English Language Programmes (773)
Pathway Programmes (527)
MBA Programmes (512)
Vocational Diploma/Further Education (365)
Work & Travel/Study Programmes (308)
Diploma (497)
University: Graduate/Postgraduate (668)
University: Undergraduate (710)
Less The same More
How many students do you expect to place in next 12 months –by Programme
© i-graduate confidential 2018 31
© i-graduate confidential 2018 32
Student Mobility Concerns / Difficulties
in 2018
What are the main concerns/questions/complaints students and parents have?
Main concerns/questions/complaints – BEFORE departing
52% 51% 48%
38%
21% 23%
13%7%
0%
10%
20%
30%
40%
50%
60%
Difficulty withlanguage
Financialdifficulties
Difficulty withaccommodation
Personal safety Difficulty withthe programme
Culturaldifficulties
Difficulty withteaching staff
Other
© i-graduate confidential 2018 33
Base no: 617
52% 51%48%
38%
21%23%
13%35% 33%
50%
18%
40%
59%
31%
0%
10%
20%
30%
40%
50%
60%
70%
Difficulty withlanguage
Financialdifficulties
Difficulty withaccommodation
Personal safety Difficulty with theprogramme
Culturaldifficulties
Difficulty withteaching staff
What are the main concerns/questions/complaints students and parents have?
Main concerns/questions/complaints – BEFORE AND AFTER departing
© i-graduate confidential 2018 34
Base no: 577
In which countries did you experience these concerns/difficulties (Work Visa)?
Work Visa concerns
1%
1%
1%
1%
1%
1%
3%
3%
3%
3%
3%
3%
4%
4%
6%
7%
8%
8%
10%
11%
31%
42%
51%
58%
0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50% 55% 60% 65%
India
Indonesia
Malaysia
Russia
The Netherlands
Italy
Japan
South Africa
Thailand
China
Switzerland
Spain
Malta
UAE
France
South Korea
Germany
Ireland
Singapore
New Zealand
United Kingdom
Australia
USA
Canada
2018 (71)
© i-graduate confidential 2018 35
Base no: 71
In which countries did you experience these concerns/difficulties (Study Visa)?
Study Visa concerns
1%
2%
2%
3%
3%
3%
3%
3%
3%
4%
4%
4%
4%
4%
5%
6%
6%
9%
10%
14%
14%
28%
41%
53%
62%
0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50% 55% 60% 65% 70%
Philippines
Russia
Indonesia
Singapore
UAE
India
Japan
Thailand
South Africa
The Netherlands
Spain
Malta
Malaysia
Italy
South Korea
Switzerland
China
Ireland
France
New Zealand
Germany
United Kingdom
Australia
USA
Canada
2018 (250)
© i-graduate confidential 2018 36
Base no: 250
In which countries did you experience these concerns/difficulties (Financial concerns)?
Financial concerns
1%1%1%
3%4%4%4%4%4%4%
5%5%5%
5%7%
9%13%
14%14%
40%43%
45%48%
0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50% 55%
ChinaIndia
SingaporeSouth Africa
JapanThailand
UAEMaltaSpain
The NetherlandsSouth Korea
MalaysiaRussia
ItalySwitzerland
FranceGermany
IrelandNew Zealand
CanadaUnited Kingdom
AustraliaUSA
2018 (110)
© i-graduate confidential 2018 37
Base no: 110
In which countries did you experience these concerns/difficulties (Global Economic situation)?
Global Economic Situation
2%2%2%2%
3%3%3%3%3%
5%5%
6%6%6%
8%8%8%
11%14%
27%30%
45%52%
0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50% 55%
The NetherlandsSouth Africa
ItalySingapore
South KoreaPhilippines
IndiaSpain
RussiaMaltaChina
ThailandUAE
New ZealandFrance
SwitzerlandMalaysiaGermany
IrelandCanada
AustraliaUnited Kingdom
USA
2018 (64)
© i-graduate confidential 2018 38
Base no: 64
In which countries did you experience these concerns/difficulties (Global Political situation)?
Global Political Situation
1%1%1%1%1%1%1%1%1%
3%3%3%
4%7%
8%13%
35%80%
0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50% 55% 60% 65% 70% 75% 80% 85%
The Netherlands
Indonesia
South Korea
South Africa
China
UAE
Malta
Malaysia
New Zealand
India
Ireland
Germany
France
Russia
Canada
Australia
United Kingdom
USA
2018 (75)
© i-graduate confidential 2018 39
Base no: 125
Recruitment Re-direction
Over the last 12 months, have you experienced any market and student recruitment re-direction in the below countries?© i-graduate confidential 2018 40
68%
51%47% 45% 44% 43% 42% 41%
38% 36% 34% 32% 32% 31% 30% 30% 29% 29% 28%23% 22% 21%
16%12%
7%
0%
10%
20%
30%
40%
50%
60%
70%
80%
Increase of student interest to this market
© i-graduate confidential 2018 41
Which Country is Best…?by type of study
Which study destination is best for language courses?
Best study destination for English language courses
United Kingdom
34%
Australia21%
Canada25%
USA10%
Ireland3%
Other7%
Language courses (703)
© i-graduate confidential 2018 42
Country Rank 2018
Rank 2017
Rank 2016
Rank 2015
Rank 2014
Rank 2013
Rank 2012
Rank 2011
Rank 2010
United Kingdom 1 1 1 1 2 2 1 1 1Canada 2 2 3 3 4 5 4 4 4Australia 3 3 2 2 1 1 2 2 3USA 4 4 4 4 3 3 3 3 2
Which study destination is best for Vocational Diploma/Further Education?
Best study destination for Vocational Diploma/Further Education
Canada36%
Australia29%
USA11%
United Kingdom
8%
New Zealand5%
Other11%
Vocational diploma / Further education (565)
© i-graduate confidential 2018 43
Country Rank 2018
Rank 2017
Rank 2016
Rank 2015
Rank 2014
Rank 2013
Rank 2012
Rank 2011
Rank 2010
Canada 1 1 2 2 2 2 3 2 3Australia 2 2 1 1 1 1 1 1 1USA 3 3 3 4 3 6 5 5 4United Kingdom 4 4 4 3 4 3 2 2 2New Zealand 5 5 5 5 3 3 4 4 5
Which study destination is best for the following for Foundation Programmes University?
Best study destination for Foundation Programmes (University)
Canada34%
United Kingdom
22%
Australia21%
USA8%
New Zealand
3%
Other12%
University: Foundation (573)
© i-graduate confidential 2018 44
Country Rank 2018
Rank 2017
Rank 2016
Rank 2015
Rank 2014
Rank 2013
Rank 2012
Rank 2011
Rank 2010
Canada 1 2 3 4 4 4 4 4 4United Kingdom 2 1 1 1 1 2 1 1 1Australia 3 3 2 2 2 1 2 2 2USA 4 4 4 3 3 3 3 3 3
Which study destination is best for Undergraduate Study (University)?
Best study destination for Undergraduate Study (University)
Canada29%
USA24%
United Kingdom
17,3%
Australia16,6%
Germany3% Other
10%
University: Undergraduate (597)
© i-graduate confidential 2018 45
Country Rank 2018
Rank 2017
Rank 2016
Rank 2015
Rank 2014
Rank 2013
Rank 2012
Rank 2011
Rank 2010
Canada 1 1 2 2 3 4 4 4 3USA 2 2 1 1 1 2 1 1 1United Kingdom 3 4 4 4 3 3 2 2 2Australia 4 3 3 3 2 1 2 3 4
Which study destination is best for Graduate/Postgraduate Study?
Best study destination for Graduate/Postgraduate Study (University)
USA29%
Canada26%
United Kingdom
17%
Australia15%
Other13%
University: Graduate/ Postgraduate (599)
© i-graduate confidential 2018 46
Country Rank 2018
Rank 2017
Rank 2016
Rank 2015
Rank 2014
Rank 2013
Rank 2012
Rank 2011
Rank 2010
USA 1 2 1 1 1 1 1 1 1Canada 2 1 2 2 4 4 4 4 3United Kingdom 3 4 4 3 3 3 2 2 2Australia 4 3 3 4 2 2 3 3 4
Which study destination is best for MBA Programmes?
Best study destination for MBA Programmes
USA39%
United Kingdom20%
Canada19%
Australia11%
Other11%
University: MBA (583)
© i-graduate confidential 2018 47
Country Rank 2018
Rank 2017
Rank 2016
Rank 2015
Rank 2014
Rank 2013
Rank 2012
Rank 2011
Rank 2010
USA 1 1 1 1 1 1 1 1 1United Kingdom 2 4 2 2 2 2 2 2 2Canada 3 3 4 4 4 4 4 4 4Australia 4 2 3 3 3 3 3 3 3
Which study destination is best for Certificate/Foundation?
Canada34%
United Kingdom
22%
Australia21%
USA8%
Other15%
Certificate/Foundation (573)
Best study destination for Certificate/Foundation
© i-graduate confidential 2018 48
Country Rank 2018
Rank 2017
Rank 2016
Rank 2015
Rank 2014
Canada 1 1 2 3 3United Kingdom 2 3 3 2 5Australia 3 2 1 1 2USA 4 4 4 4 1
Canada45,5%
Australia20,2%
United Kingdom
8,9%
USA8,9%
New Zealand
5,3%Other11,1%
Which study destination is best for Diplomas?
Diplomas (549)
Best study destination for Diplomas
© i-graduate confidential 2018 49
Country Rank 2018
Rank 2017
Rank 2016
Rank 2015
Rank 2014
Canada 1 1 1 1 3Australia 2 2 2 2 2United Kingdom 3 4 3 3 5USA 3 3 4 5 1New Zealand 4 5 5 4 4
Please give your opinion on the overall attractiveness of the following countries as a study destination for students from your country: Note: Excludes respondents that indicated they ‘Do not know’
Overall attractiveness of Study Destinations in 2018
13%29%31%
34%41%
47%52%52%
55%56%
61%64%
72%77%77%
79%84%84%85%
89%89%89%90%
93%93%95%
Indonesia (268)Thailand (279)
Philippines (282)India (319)
Hong Kong SAR (266)South Africa (326)
UAE (309)Russia (328)
Malaysia (342)South Korea (299)
China (378)Singapore (346)
Japan (357)Malta (381)
The Netherlands (371)Switzerland (389)
France (480)Italy (396)
Spain (408)New Zealand (499)
Ireland (477)USA (672)
United Kingdom (643)Germany (530)Australia (674)
Canada (719)
© i-graduate confidential 2018 51
Marketing
Please tell us how important the following criteria are (or could be) in terms of marketing for institutions:
Marketing for institutions (top 10)
89%
89%
89%
89%
90%
90%
91%
91%
92%
94%
80% 85% 90% 95% 100%
Having guaranteed entry to specific education institutionprogrammes (696)
24 hours turnaround / acknowledgement of receipt onenquiries (711)
Availability of an online application service (702)
Familiarization Tours (694)
Financial support schemes, including scholarship/bursaryschemes (700)
Student leads provided to you by institutions (676)
Participation in an Agent Incentive scheme (696)
Agent manual with fees and information (710)
Prompt payment of commissions (709)
Quick response times to enquiries and applications andregular communication updates (706)
© i-graduate confidential 2018 52
Please tell us how important the following criteria are (or could be) in terms of marketing for institutions:
Marketing – Promotional materials and campaigns
5%
5%
6%
6%
5%
5%
5%
4%
27%
24%
27%
21%
13%
15%
5%
7%
41%
45%
41%
44%
44%
40%
46%
43%
26%
26%
27%
29%
39%
40%
44%
46%
0% 20% 40% 60% 80% 100%
Editorial or Advertorial in local newspapers or magazines(670)
Regular e-newsletters or e-zines sent to students (672)
Giveaways (e.g. pens, keyrings, mouse pads, etc.) (681)
Institution profiles on commercial websites/websitesavailable in your native languages (678)
School/College profiles in your own agency brochure orhandbook (705)
Individual institution brochures in English and your ownlanguage (719)
Marketing and visits to local schools/colleges (698)
Participation in education exhibitions in your country(704)
Very unimportant Unimportant Important Very important
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Please tell us how important the following criteria are (or could be) in terms of marketing for institutions:
Marketing – Packages and Offers
6%
5%
6%
6%
6%
11%
11%
5%
4%
4%
46%
39%
42%
37%
33%
37%
45%
47%
52%
57%
0% 20% 40% 60% 80% 100%
Making packaged offers which include Englishlanguage/ELICOS plus institution entry (661)
An online application form which guarantees me VIPservice (provided all supporting documents have been
received) (676)
Having guaranteed entry to specific education institutionprogrammes (696)
24 hours turnaround / acknowledgement of receipt onenquiries (711)
Financial support schemes, including scholarship/bursaryschemes (700)
Very unimportant Unimportant Important Very important
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Please tell us how important the following criteria are (or could be) in terms of marketing for institutions:
Marketing – People and Staff
7%
8%
5%
7%
4%
31%
26%
15%
17%
6%
33%
37%
42%
34%
44%
29%
30%
37%
43%
46%
0% 20% 40% 60% 80% 100%
Marketing and Recruitment staff who speak the locallanguage (697)
Authority from institution for you to sign letters of offer(652)
Regular visits to your office(s) by representatives (714)
A local representative office to provide support to yourrecruitment activities (703)
Student leads provided to you by institutions (676)
Very unimportant Unimportant Important Very important
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Please tell us how important the following criteria are (or could be) in terms of marketing for institutions:
Marketing – Services
4%
5%
5%
5%
5%
5%
9%
5%
6%
4%
3%
1%
43%
40%
38%
36%
34%
24%
43%
50%
52%
55%
58%
71%
0% 20% 40% 60% 80% 100%
Regular visits by you and/or your staff to the educationinstitution (710)
Participation in an Agent Incentive scheme (696)
Availability of an online application service (702)
Agent manual with fees and information (710)
Prompt payment of commissions (709)
Quick response times to enquiries and applications andregular communication updates (706)
Very unimportant Unimportant Important Very important
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What type of marketing communication do you use to reach your clients?
Social Media marketing communication
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49%
8%
26%
5%8%
2% 2%
15%
34%
13%
21%
13%
2% 2%
27%
44%
14%
6% 6%
1% 2%
36%
33%
18%
3% 4% 3% 3%
47%
17%
22%
4%5%
3% 2%
0%
10%
20%
30%
40%
50%
60%Facebook (732)
LinkedIn/Xing/other professionalnetworking sites (656)
Twitter (640)
YouTube (655)
Other social media (e.g.Googleplus, Instagram, pintrest,Tumblr) (687)
Do you pay for online advertising?
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Base no: 755
79%
21%
Yes No
How much is your combined annual spend on these channels? (Google Adwords, Google display ads, Facebook, Twitter, LinkedIn, Bing ads)
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Base no: 548
6%
4%
12%
17%
20%
41%
Over $20,000
$10,000-$20,000
$5000-$10,000
$2000-$5000
$1000-$2000
$0-$1000
0% 5% 10% 15% 20% 25% 30% 35% 40% 45%
Sarah MinesVice President, Sales
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