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THE IMPACT OF MOTIVATIONAL POLICIES OF EMPLOYEE PERFORMANCE: A CASE STUDY OF DANGOTE CEMENT

COMPANY CALABAR

BUSINESS ADMINISTRATION

ABSTRACT

This research project examined the impact of motivational

policies on employees performance in Dangote Cement

Company, Calabar. The study adopted the research survey

design, where a sample size of 50 respondents was randomly

selected to participate in the study. Results from data analysis

revealed that motivational policies have an impact on job

performance of employees. The study also revealed that

motivational policies, job security, conducive working

environment, promotion and welfare really enhance industrial

peace and stimulate organizational output and job

performance. Therefore, employees should be made to realize

the importance of hard work by regularly rewarding those that

have proven themselves in such regard, while the lazy ones

should remain at their level without promotion.

CHAPTER ONE

Background of the study

Motivation is a common place aspect of every one’s life,

yet it is a difficult concept to define, let alone apply within an

organizational perspective. Motivation refers to the forces

leading to behavior directed toward the satisfaction of some

need or it may also referred to a state or a condition of being

induced to do something. Needs may be thought of as

something within the individual that prompt him to engage in

behavior which is directed toward the attainment of objectives

(goals) that he perceives to be capable of satisfying his need.

Hunger and the desire for financial security are needs or

motives behaviour designed to satisfy these needs is motivated

behaviour or motivation.

Motivational policies are led down rules that organization

adopt to appraise job performance of employees in an

organization therefore motivational policies are essential tools

that the organization makes use of in achievement of

organizational set goals and objectives.

Not all behaviour is motivated; some behaviour is habitual

or reflexive. But motivated behaviour is that which the

manager can understand. As noted, motivated behaviour can

be subdivided into individual and group behaviour effective

management requires a working knowledge of both aspects of

behaviours. Successful managers must also understand the

causes of such behavioural patterns; this process will then

provide the basis for understanding why people do what they

do.

Inyang and Akpama (2002) maintain that motivation is the

will to act. The act of motivating people starts with learning

how to influence individual behaviour. Once you are able to

understand this, you are more likely to gain the result that both

the organization and its employees want.

Hence, the study is to investigate the impact of

motivational policies on job performance of employees in

Dangote cement company, Calabar.

1.2 Statement of the problem

Motivation is a universal concept which is ubiquitous to

every field of human endeavors. It is a concept that goes with

envy and is regarded as being important because of it

significance as a determinant of performance. Motivation as the

set of force that causes people to behave in certain ways which

when considered with ability environmental factors enhances

individual performance thus leading to the overall organization

efficiency.

The employees in the organization are only treated as

machines just to work under strict supervision without proper

motivational factors accruable to them. It is disheartening and

sad that employees have not really come to the realization of

the fact that without adequate provision of some basic needs of

an employee he/she will not put his/her very best in order to

enhance productivity. Many employees also exhibit attitudes

that are detrimental to the organization particularly in the area

of lateness to work, absenteeism and waste of organizational

resources amongst others.

Therefore, the statement of the problem for this research

work is thus, what is the relationship between motivational

policies and job performance of an employee?

1.3 Objectives of the study

The specific objectives are:

i. To find out if job security has any significant impact on

employee performance.

ii. To ascertain if there is any significant relationship between

motivational policies and employee performance.

iii.To examine the effect of conducive working environment on

employee performance.

iv.To find out if there is any significant relationship between

promotion and employee performance.

v. To ascertain the influence of welfare on employee

performance.

1.4 Study questions

The following questions were formulated to guide the

study

i. Does job security have any significant impact on employee

performance?

ii. Is there any significant relationship between motivational

policies and employee performance?

iii.Does conducive working environment has any effect on

employee performance?

iv. Is there any significant relationship between promotion and

employee performance?

v. Does welfare influence employee performance?

1.5 Significance of the study

This research work will be of great benefit to the following:

i. It will enable the management of Dangote cement company

to realize her lapses in the area of motivating staff and their

working performance. It will also enable the management of

Dangote cement company to adopt motivational policies

that will enhance employees and organizational

effectiveness in that duties.

ii. It will enable the employees of Dangote cement to

understand the true nature and meaning of motivational

policies and their importance in the organizations

improvement.

iii. It will contribute to the existing research materials in the

area o motivation and employee performance in both private

and public sector establishment.

iv.It will stimulate other interested researchers to advance

further on this subject matter.

1.6 Scope of the study

The study focuses on the impact of motivational policies

on job performance of employees in Dangote cement company,

Calabar. The study will be limited to employees of the

company.

1.7 Definition of terms

Motivation

The forces leading to behavior directed toward the

satisfaction of some need.

Perceives

To notice or become aware of something or understanding

something in a particular way.

Reflexive

Referring back to the subject of a clause or verb.

Ubiquitous

Seeming to be every where or in several places at the

same time.

Disheartening

Cause to lose hope or confidence

Detrimental

Harmful or to cause damage

Effectiveness

The ability to achieve a particular goal within a particular

period.

Policies

Policies are guidelines to managerial action