Trends in learning – A summary of how we areTrends in learning – A summary of how we are seeing the learning space evolving from across our client base

* Frost & Sullvan’s Future Global ICT Trends * Trends in Learning & Development

How MegaTrends are driving the development requirements of Project Managers in the ICT industry

* Trends in Learning & Development* Trends in Project Management

1“We accelerate growth”

These are the Mega trends we see impacting ICT in the future

Wireless Intelligence: Wireless technology enabled byadvancement in cellular networks, satellite networks,RFID, Wi-FI and WiMax will lead to IT infrastructure and

SMART Clouds: The Next Trend in CloudComputing: The next paradigm shift in cloudcomputing will be the advent of SMART Clouds.These flexible customized clouds can address aparticular business (or personal) need for a specific

,other services to be 80% wireless on a single integratedplatform in 2020. With real-time video surveillance, virtualMonitoring and secure, high-speed, wireless datanetworking, this intelligence will be managed by a centralserver which commands different emergency services todetect, react, prepare, respond and even predict events.

‘S” Governance

‘S’ ‘S’

Citizen SMART Cities and SMART Infrastructure: With thed f h l d i f d l

particular business (or personal) need for a specificperiod of time and can be integrated with existing on-premise IT infrastructure base - seamlessly andsecurely. This new cloud momentum is expected tothrow open new business models leading to aconfluence of new technological applications andopportunities for software vendors

‘S’ City Planning

‘S’ Energy

SBusiness

‘S’ Mobility

‘S’ Buildings

advent of technology and infrastructure development,there will be a shift from “GREEN” to “SMART” concept.Some of the SMART initiatives will find its way intoelements of Energy, Technology, Grids, Cars, Buildings,Utilities and Infrastructure. Energy efficiency and zeroemissions will be the basic premise of such initiatives.

opportunities for software vendors.

Generation Y: Most educated, affluent, assertive andIT literate generation in history, these digital natives

‘S’ ICTMobility

SPACE JAM: Future of Satellites: With the launchof GALILEO, and around 900 new satellites by 2020,new navigation and communication technologies willbe enabled, leading to multiple innovations inMachine-to-Machine (M2M) communications, Mobile

between 15 – 35 years will have distinct values, beliefs,attitudes, lifestyle and behavioural patterns influencingproduct, technology development and marketingstrategies in 2020. Constituting 34% of global populationin 2020, Generation Y will be the most adaptive tochange, ready to experiment with new technologies withhigh purchasing power Particularly in emerging markets

Machine to Machine (M2M) communications, MobileSatellite Services (MSS), and increase in broadbandspeed.

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high purchasing power. Particularly in emerging markets,these young people provide a huge opportunity

These are the Mega trends we see impacting ICT in the future (Cont...)

Innovative Technologies of the Future: The next G S i li ti Th t l tf f i l t kiInnovative Technologies of the Future: The nextemerging technologies to watch out for will be in areas ofnanomaterials, flexible electronics, lasers, SMART materialsand so on, These technologies will drive multipleapplications and present a potentially high ROI forcompanies in 2020.

Geo-Socialization: The next platform of social networkingwill rely on geographic services and capabilities such asgeocoding and geotagging. These collaborative webmapping techniques will result in new trends of networking,digital marketing and innovative ways of socializingfurthering the evolution of interaction between individualsand organizationsand organizations.

Future Broadband Applications: Around 50 billiondevices will be connected by broadband in 2020 with

Reverse Brain Drain and CXO Positions inDeveloping Economies Mostly evident in countries

devices will be connected by broadband in 2020 withinnovative applications in healthcare, business, educationand entertainment sectors. Evolving Artificial Intelligence(AI) and broadband technologies will lead to sophisticationof major applications resulting in virtual companies,business conferences, defence simulation, virtualclassroom and even virtual space tours to name a few

like India and China, reverse brain drain as a conceptimplies a massive reversal of highly educated andskilled workers back to their homeland. This trend willalso see proliferation of non-resident population fillingup CXO jobs and salaries and benefits in thesecountries will eventually outstrip the Western World.Man E opeans and Ame icans ill seek jobs inclassroom and even virtual space tours to name a few. Many Europeans and Americans will seek jobs inthese developing countries in the future.

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This is how we see the learning space evolving involving cross-industry trends

Need to reduce costs to remain competitive without d l lLower cost base of competition

from growth economies

impacting delivery or quality

Need to focus on value rather than price

Need to maximise people as a business asset

Need to increase customer centricity to align product portfolio with customers strategy

Maturing products in established markets

Need to adopt a service orientated business

Need to manage business profitably through transition

Need to drive innovation to create next generation products based on market attractiveness

Need to develop new acquisitions, partnerships and channels to market for new regions

Growth opportunities in emerging markets (BRIC+)

Need to align marketing and sales to drive demand creation in new regions

Need to integrate new businesses quickly and

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effectively to realise benefits

These needs can be segmented in to three key themes, each with its related challenges

The GROWTH challenges The INNOVATIONchallenges

The LEADERSHIPChallenges

Need to increase customer centricity to align business plans – sales excellence in mature markets to put the customers drivers at the start of the business development planning

g

Need to reduce costs to remain competitive without impacting delivery – innovate to do more with less

g

Need to develop new acquisitions, partnerships and channels to market for new regions – informed and agilethe business development planning

process

Need to focus on value rather than price – Value based marketing pricing

innovate to do more with less

Need to adopt a service orientated business – innovation in the business model and culture (Structural Process

for new regions informed and agile leadership teams

Need to maximise people as a business asset – developing a Talent infrastructure to retain existing talent price Value based marketing, pricing

and selling of products and services

Need to align marketing and sales to d i d d ti i i

model and culture (Structural, Process and People)

Need to drive innovation to create next generation products based on

gand a coaching culture to develop talent

Need to manage business profitably through transition – increased

drive demand creation in new regions – Sales and Marketing alignment to optimise focus on which market opportunities to pursue

market attractiveness -Innovation as a business capability (Ideation + Assessment + Commercialisation)

commercial awareness at all levels

Need to integrate new businesses quickly and effectively to realise benefits – getting the job done by

ki lt l hi lworking across cultural, geographical and operational boundaries

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These are a selection of trends that are driving the growth in demand for developmental programmes in certain subjects

Growth related programmes

Innovation related programmes

Leadership related programmesp g

Customer-centric Consultative Selling (CCS)

p g

Ideation and creativity

p g

Coaching and mentoring skills

Sales excellence benchmarking

Value based marketing/sales/pricing

Innovation management (how to farm lightning)

Innovation as a business capability

Commercial awareness simulations

Talent acceleration programmesmarketing/sales/pricing

Sales and Marketing alignment

Innovation as a business capability (Open vs Closed innovation)

Social media insights

Decision making

Understanding our customers

Customer service excellence

Commercialisation of technology

Working across cultures / diverse teams

Rapid team buildingBuilding value from IP

Rapid team building

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Project Management Key Themes

PAST Organisations are moving away from investing purely in project management certification training e.g. Prince, Prince 2, PMP etc

PRESENTCurrent theme is to include development in the following areas:

PRESENT Leadership skills - in order for project managers to successfully execute projects then they need skills to be able to lead & influence others

i l kill b ll hCommercial skills – To be more commercially aware. Learning how to build a business case, present a business case, understand basic financial fundamentals

il j k h ld lAgile Project Management - encourages stakeholder involvement, feedback, objective metrics and effective controls.

Competency Models – helping to define ‘good practise’ competencies h h l i h i di id l kill i h h dthen helping to measure the individuals skills against where they need to

be.

Change Management – projects usually drive change which mean d d t di f h t h f ll

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managers need an understanding of how to manage change successfully

Learning modality Type of learning Knowledge Competence Competence Learner style

Our approach to developing optimal blended learning solution

Learning modality Type of learning Knowledge transfer

Competence development

Competence implementation

Learner style preference

Facilitated Workshop • • • • • • Pragmatist & Activist Traditional classroom • • • • • • Theorist & Activist Bite sized • • • • • • Pragmatist & Theorist

Face to faceg

Assessed simulation • • • • • • Activist Business games • • • • • • • Theorist & Activist

Face to face

Coaching intervention • • • • • • Pragmatist & Reflector Broadcast webinar • • • • • Theorist

bInteractive webinar • • • • • • PragmatistCollaboration • • • • • • Activist Remote coaching • • • • • • Reflector

Virtual

On-demand coaching • • • • • • Pragmatist Level 1 – Knowledge (30% interactivity) • • • • • TheoristLevel 1 – Knowledge (30% interactivity) • • • • • TheoristLevel 2 – Comprehension (50%) • • • • • Theorist Level 3 – Application (60%) • • • • Theorist & Activist

E-learning

Level 4 – Complex simulation (90%) • • • • • • Activist Structured programme • • • • • Theorist & Reflector

Di t l ip g

Distance learningOn demand resources • • • • • Theorist & Reflector OTJ learning • • • • • • • Pragmatist Synchronous

support OTJ mentoring • • • • • • • Pragmatist & Activist Ask the expert/Thought leader • • • • • • Pragmatist

• Sub optimal option

Social media, Wiki’s, Blogs and VLogs • • • • • • Reflector & Pragmatist Learner networks • • • • • • • Pragmatist & Reflector

Asynchronous support

OTJ troubleshooting / FAQ / How do I? • • • • • • • Pragmatist

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p p

• • Moderate learning option

• • • Optimal learning option

Contact details

If you have any questions or feedback, please feel free to contact me di tldirectly

Martha LewisMartha LewisAccount ManagerFrost & SullivanTel: 00 44 (0) 207 915 7837Tel: 00 44 (0) 207 915 7837Email: martha.lewis@frost.com

Thank you.

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