the impact of unreported office ergonomics claims · 2018. 11. 21. · 6/4/2018 mary jane ergo...
TRANSCRIPT
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W W W . C H I C A G O L A N D R I S K F O R U M . O R G
Richard Kung, Director of Office Ergonomics, Chubb Global Risk Advisors
THE IMPACT OF UNREPORTED OFFICE ERGONOMICS CLAIMS
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“The Impact of Unreported Office Ergonomics Claims”
Richard Kung, Director of Office Ergonomics, Chubb Global Risk Advisors
GREATER RISK?
GREATER RISK?
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“The Impact of Unreported Office Ergonomics Claims”
Richard Kung, Director of Office Ergonomics, Chubb Global Risk Advisors
Office Ergo Refresher: Cubital Tunnel Syndrome
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“The Impact of Unreported Office Ergonomics Claims”
Richard Kung, Director of Office Ergonomics, Chubb Global Risk Advisors
GREATER RISK?
GREATER RISK?
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TOPICS
• Why is office ergonomics discomfort often under-reported?
• Can workstation design eliminate office ergonomic risks?
• Why Low Risk In Office Ergonomics Is Misleading
• Getting ahead of the game: Capturing The Missing Link
“The Impact of Unreported Office Ergonomics Claims”
Richard Kung, Director of Office Ergonomics, Chubb Global Risk Advisors
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“The Impact of Unreported Office Ergonomics Claims”
Richard Kung, Director of Office Ergonomics, Chubb Global Risk Advisors
Recommendations
• Work Sit to Stand
• Work Restrictions
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“The Impact of Unreported Office Ergonomics Claims”
Richard Kung, Director of Office Ergonomics, Chubb Global Risk Advisors
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“The Impact of Unreported Office Ergonomics Claims”
Richard Kung, Director of Office Ergonomics, Chubb Global Risk Advisors
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THE IMPACT OF UNREPORTED OFFICE ERGONOMICS CLAIMS
Why is office ergonomics discomfort often under-reported?
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“The Impact of Unreported Office Ergonomics Claims”
Richard Kung, Director of Office Ergonomics, Chubb Global Risk Advisors
LIKELIHOOD?SEVERITY?
LIKELIHOOD?SEVERITY?
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“The Impact of Unreported Office Ergonomics Claims”
Richard Kung, Director of Office Ergonomics, Chubb Global Risk Advisors
ACCURACY? CONSISTENCY?ACCURACY? CONSISTENCY?
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WHY DO WORKERS NOT REPORT DISCOMFORT?
“The Impact of Unreported Office Ergonomics Claims”
Richard Kung, Director of Office Ergonomics, Chubb Global Risk Advisors
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“The Impact of Unreported Office Ergonomics Claims”
Richard Kung, Director of Office Ergonomics, Chubb Global Risk Advisors
In the past year, have you had
discomfort caused by activities at work
that lasted more than a week?
YES NO
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“The Impact of Unreported Office Ergonomics Claims”
Richard Kung, Director of Office Ergonomics, Chubb Global Risk Advisors
Please rate your discomfort level
0 1 2 3 4 5 6 7 8 9 10
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“The Impact of Unreported Office Ergonomics Claims”
Richard Kung, Director of Office Ergonomics, Chubb Global Risk Advisors
Baseline
Soreness
Intermittent Pain
ChronicPain
2 3
1
4
New Baseline
5
New Baseline
6
Discomfort
Time
Stress to body
Legend
Recovery for body
DISCOMFORT TIMELINE
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“The Impact of Unreported Office Ergonomics Claims”
Richard Kung, Director of Office Ergonomics, Chubb Global Risk Advisors
Risk / WCClaims / Loss Data
Report WC Cases
Lower Awareness
FacilitiesAsset Standardization
Report Furniture Needs
Lower Awareness
HRMedical Accommodation
Report Serious Medical
Lower Awareness
MedicalDoctors Notes
Clinic Visits/Reports
Medium Awareness
IT/SoftwareRisk/Algorithms
Depends on User Input
Medium Awareness
SafetyEarly Reporting
User Determination
Higher Awareness
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THE IMPACT OF UNREPORTED OFFICE ERGONOMICS CLAIMS
Can workstation design eliminate office ergonomic risks?
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SIT-STAND WORKSTATIONS. Are they a solution to musculoskeletal stress?ASSP Professional Safety Journal – Oct 2018 Page 75 – Lin & Bao 2016
• Background
– Electric sit stand height adjustable workstations provided to all
– 13 participants selected / only 4 selected from actual sit stand use
– EMG testing focused on shoulder & back muscles
• Maximal voluntary contraction (MVC)
• Purpose
– Quantify/validate sit stand benefits
“The Impact of Unreported Office Ergonomics Claims”
Richard Kung, Director of Office Ergonomics, Chubb Global Risk Advisors
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SIT-STAND WORKSTATIONS. Are they a solution to musculoskeletal stress?ASSP Professional Safety Journal – Oct 2018 Page 75 – Lin & Bao 2016
“The Impact of Unreported Office Ergonomics Claims”
Richard Kung, Director of Office Ergonomics, Chubb Global Risk Advisors
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SIT-STAND WORKSTATIONS. Are they a solution to musculoskeletal stress?ASSP Professional Safety Journal – Oct 2018 Page 75 – Lin & Bao 2016
“The Impact of Unreported Office Ergonomics Claims”
Richard Kung, Director of Office Ergonomics, Chubb Global Risk Advisors
Participant A Participant B
8X
1.24X 2X
2X
Maximal voluntary contraction (MVC) – Left Trapezius & Right Forearm Extensor Muscles
1X
1X
1X
1X
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SIT-STAND WORKSTATIONS. Are they a solution to musculoskeletal stress?ASSP Professional Safety Journal – Oct 2018 Page 75 – Lin & Bao 2016
“The Impact of Unreported Office Ergonomics Claims”
Richard Kung, Director of Office Ergonomics, Chubb Global Risk Advisors
Participant C Participant D
3X1X
1X
1X
2X
2X
1X
1X
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SIT-STAND WORKSTATIONS. Are they a solution to musculoskeletal stress?ASSP Professional Safety Journal – Oct 2018 Page 75 – Lin & Bao 2016
“The Impact of Unreported Office Ergonomics Claims”
Richard Kung, Director of Office Ergonomics, Chubb Global Risk Advisors
• CONCLUSION
– No consistent trend in the effect of posture on
muscle static loading on the shoulder and upper
body muscles
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“The Impact of Unreported Office Ergonomics Claims”
Richard Kung, Director of Office Ergonomics, Chubb Global Risk Advisors
ANALYSIS OF
SIT STAND
REQUESTS CASES
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“The Impact of Unreported Office Ergonomics Claims”
Richard Kung, Director of Office Ergonomics, Chubb Global Risk Advisors
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SIT-STAND WORKSTATIONS. Are they a solution to musculoskeletal stress?ASSP Professional Safety Journal – Oct 2018 Page 75 – Lin & Bao 2016
“The Impact of Unreported Office Ergonomics Claims”
Richard Kung, Director of Office Ergonomics, Chubb Global Risk Advisors
• CONSIDERATIONS
– 4 out of 13 utilization of sit stand desk (31%)
– Without training/instructions, sit stands can result in greater risk and
discomfort due to improper desk height adjustments & postures
– Environmental, organizational, psychological issues involved (ex: open)
– Furniture adoption should be individualized, similar to medical treatments
THE IMPACT OF UNREPORTED OFFICE ERGONOMICS CLAIMS
Why Low Risk In Office
Ergonomics Is Misleading
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“The Impact of Unreported Office Ergonomics Claims”
Richard Kung, Director of Office Ergonomics, Chubb Global Risk Advisors
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“The Impact of Unreported Office Ergonomics Claims”
Richard Kung, Director of Office Ergonomics, Chubb Global Risk Advisors
( Frequency x Duration ) ���� Risk
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“The Impact of Unreported Office Ergonomics Claims”
Richard Kung, Director of Office Ergonomics, Chubb Global Risk Advisors
( Frequency x Duration ) ���� Risk
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“The Impact of Unreported Office Ergonomics Claims”
Richard Kung, Director of Office Ergonomics, Chubb Global Risk Advisors
Office Ergonomics
Sprains / Strains / Carpal Tunnel
Industrial Ergonomics
Fatalities / Serious Injuries
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“The Impact of Unreported Office Ergonomics Claims”
Richard Kung, Director of Office Ergonomics, Chubb Global Risk Advisors
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“The Impact of Unreported Office Ergonomics Claims”
Richard Kung, Director of Office Ergonomics, Chubb Global Risk Advisors
Fatality
Lost Time
Medical Treatment
Near Miss
Unsafe Behaviors /
Hazards
Typically
Documented
Typically
Undocumented
Claims
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THE IMPACT OF UNREPORTED OFFICE ERGONOMICS CLAIMS
Getting ahead of the game: Capturing The Missing Link
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“The Impact of Unreported Office Ergonomics Claims”
Richard Kung, Director of Office Ergonomics, Chubb Global Risk Advisors
RISK ���� CLAIM
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“The Impact of Unreported Office Ergonomics Claims”
Richard Kung, Director of Office Ergonomics, Chubb Global Risk Advisors
RISK ���� REPORT ���� CLAIM
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“The Impact of Unreported Office Ergonomics Claims”
Richard Kung, Director of Office Ergonomics, Chubb Global Risk Advisors
Please rate your discomfort level
0 1 2 3 4 5 6 7 8 9 10
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“The Impact of Unreported Office Ergonomics Claims”
Richard Kung, Director of Office Ergonomics, Chubb Global Risk Advisors
Please rate your discomfort level
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“The Impact of Unreported Office Ergonomics Claims”
Richard Kung, Director of Office Ergonomics, Chubb Global Risk Advisors
Please rate your discomfort level
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“The Impact of Unreported Office Ergonomics Claims”
Richard Kung, Director of Office Ergonomics, Chubb Global Risk Advisors
0-8
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“The Impact of Unreported Office Ergonomics Claims”
Richard Kung, Director of Office Ergonomics, Chubb Global Risk Advisors
2-6
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“The Impact of Unreported Office Ergonomics Claims”
Richard Kung, Director of Office Ergonomics, Chubb Global Risk Advisors
7-8
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“The Impact of Unreported Office Ergonomics Claims”
Richard Kung, Director of Office Ergonomics, Chubb Global Risk Advisors
6-9
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“The Impact of Unreported Office Ergonomics Claims”
Richard Kung, Director of Office Ergonomics, Chubb Global Risk Advisors
6-10
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“The Impact of Unreported Office Ergonomics Claims”
Richard Kung, Director of Office Ergonomics, Chubb Global Risk Advisors
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“The Impact of Unreported Office Ergonomics Claims”
Richard Kung, Director of Office Ergonomics, Chubb Global Risk Advisors
Establish a baseline
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“The Impact of Unreported Office Ergonomics Claims”
Richard Kung, Director of Office Ergonomics, Chubb Global Risk Advisors
• New Hire / New Office
• Annual Refresher
• Via Ergo Requests
• Reports of Discomfort
DISCOMFORT BASELINE
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“The Impact of Unreported Office Ergonomics Claims”
Richard Kung, Director of Office Ergonomics, Chubb Global Risk Advisors
DISCOMFORT BASELINE
Date Name Activity Min Max Comments
1/2/2018 Jane Doe Ergo Evaluation Assessment 6 8 Identification of Risk
Self Reported
Discomfort Levels
2/4/2018 Jane Doe Follow Up Assessment 2 4 Reduction of Risk
3/6/2018 Mary Jane New Hire Self Assessment 2 4 Report of Pre-existing Risk3/6/2018 Mary Jane New Hire Self Assessment 2 4 Report of Pre-existing Risk
6/1/2018 Mary Jane Discomfort Self Assessment 4 6 Report of Increased Risk6/1/2018 Mary Jane Discomfort Self Assessment 4 6 Report of Increased Risk
6/4/2018 Mary Jane Ergo Evaluation Assessment 4 6 Confirmation of Risk
7/2/2018 John Smith Ergo Request Self Assessment 0 0 Report of No Risk
7/6/2018 John Smith Ergo Evaluation Assessment 2 6 Identification of Hidden Risk
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“The Impact of Unreported Office Ergonomics Claims”
Richard Kung, Director of Office Ergonomics, Chubb Global Risk Advisors
Identify Trends
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“The Impact of Unreported Office Ergonomics Claims”
Richard Kung, Director of Office Ergonomics, Chubb Global Risk Advisors
Example 1: 64 Evaluations
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“The Impact of Unreported Office Ergonomics Claims”
Richard Kung, Director of Office Ergonomics, Chubb Global Risk Advisors
Example 2: 268 Evaluations
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“The Impact of Unreported Office Ergonomics Claims”
Richard Kung, Director of Office Ergonomics, Chubb Global Risk Advisors
Example 2: 268 Evaluations
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“The Impact of Unreported Office Ergonomics Claims”
Richard Kung, Director of Office Ergonomics, Chubb Global Risk Advisors
The Potential Impact Of Unreported Discomfort
0
50
100
150
200
250
300
via
Discomfort
via Doctor via Screening via Colleague via Curiosity
Request Reason By Eval Discomfort Status
Yes
No
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“The Impact of Unreported Office Ergonomics Claims”
Richard Kung, Director of Office Ergonomics, Chubb Global Risk Advisors
The Potential Impact Of Unreported Discomfort
77%
23%
Did not report
discomfort
initially (118)Reported
discomfort
initially (388)
Discomfort Evaluations (506)
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“The Impact of Unreported Office Ergonomics Claims”
Richard Kung, Director of Office Ergonomics, Chubb Global Risk Advisors
• Fewer Workers Compensation Claims
• Increased Employee Morale
• Reduction in Employee Gamification
• Reinforce Culture of Safety & Health
Impact of Comprehensive Office Ergo
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Director of Office Ergonomics, Chubb Global Risk Advisors