the imperative for involving patients and families - · pdf filethe imperative for involving...
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morris switzer e n v i r o n m e n t s f o r h e a l t h
Dawn LeBaron, FACHE, CHFM Vice President, Hospital Services
Fletcher Allen Health Care
The Healthcare Facility Design Process T h e I m p e r a t i v e f o r I n v o l v i n g P a t i e n t s a n d F a m i l i e s
William D. Repichowskyj, AIA Partner, Director of Design MorrisSwitzer~Environments for Health
Designing an Inpatient Bed Replacement Project
morris switzer e n v i r o n m e n t s f o r h e a l t h
Patient & Family-Centered Based on direct input from patients and families:
Patient Immersion Study Patient Study Group Poll Patient and Family Centered Design Group
Focus on safety and high reliability Multi-disciplinary patient care and teaching Efficiency, energy conservation, sustainability Flexibility for future
Overview
Patient-Centered Principals and Process
Patient and Family User Group Results
Design Integration
morris switzer e n v i r o n m e n t s f o r h e a l t h
Patient and Family Engagement
Patient Immersion Research
Patient Centered Design Team Patient Satisfaction Surveys (Press Ganey and
HCAHPS )
Improving the Patient Experience Steering Committee “pilot” projects
“results and findings to inform the design process”
morris switzer e n v i r o n m e n t s f o r h e a l t h
morris switzer e n v i r o n m e n t s f o r h e a l t h
Patient Immersion Research Questions
Tell me about your experience being admitted to the hospital.
How does your routine in the morning/evening compare here to when you are at home?
Tell me about what could make your stay better.
How has the experience been for your family and friends?
Has anything surprised you?
Tell me about your expectations for your stay when you got here.
When did you feel the most comfortable during your stay here?
Describe for me what you did when you first got to your room.
Tell me about the best part of your experience so far.
How does this compare with other hospital visits you have had in the past?
How has your experience been with your doctors and nurses?
morris switzer e n v i r o n m e n t s f o r h e a l t h
Emotional Needs
“It’s not that you lower your standards [pause], you abandon yourself.” Naps
“Why the hell are we here if we’re not getting any sleep? It’s ridiculous.” The Importance of Family “We need to lay eyes on the people we love.” Interactions with Staff “The nurse walks in, says ‘Make sure you tell him that the rooms are too
small,’” to which the patient agrees. Limitations of Physical Space and Objects in Room “Not ‘sharing the daylight’ is a problem. I only see artificial light. The
curtain is an important ‘demarcation line’ but it blocks the sunlight.” Privacy and Roommate Issues “The curtains are a ‘facsimile’ of privacy.”
Patient Immersion Research Common Themes
The 10 Principles of Patient-Centered Design 1. Respect Privacy
2. Facilitate communication, collaboration and trust
3. Encourage patient and family participation
4. Empower patients
5. Promote safety and security
6. Provide accessible accommodations
7. Create a comfortable environment
8. Facilitate healing
9. Support staff’s goals through design
10. Look for design opportunities to respond to unmet needs
morris switzer e n v i r o n m e n t s f o r h e a l t h
morris switzer e n v i r o n m e n t s f o r h e a l t h
Focus Topics
Privacy Nurse/Staff access/observation Family amenities/participation in the
room or elsewhere Bathroom features Safety Comfort Choices and self determination Noise Lighting Unmet needs
Patient & Family User Group
morris switzer e n v i r o n m e n t s f o r h e a l t h
Overview
Patient-Centered Principals and Process
Patient and Family User Group Results
Design Integration
morris switzer e n v i r o n m e n t s f o r h e a l t h
Privacy
morris switzer e n v i r o n m e n t s f o r h e a l t h
Privacy
Proximity to the nurses' station
As much patient control over privacy options as possible
Auditory privacy - patient information & staff conversations
Glass windows and doors to hall
WiFi Access - technology to address isolation for non-mobile patients
Patient controlled shades/curtains
Addressing patient isolation/call system for patients to reach out to nurses
Patient transport elevators separate from public elevators
A way to let patient know staff is in the room knock/alert/request to enter
Requesting patient permission on teaching rounds
morris switzer e n v i r o n m e n t s f o r h e a l t h
Nurse/Staff Access/Observation
morris switzer e n v i r o n m e n t s f o r h e a l t h
Nurse/Staff Access/Observation
Have multiple nurses stations instead of one
Put vital equipment/IV pole all one side of room to avoid staff going around the bed
An alert so that patients know staff is responding to their call
Design room and equipment so that room can be cleaned quickly and efficiently
Avoid making the patient feel like they are on exhibit
Create a way to have selective observation – sometimes needed
Line of sight for nurses' stations to rooms
morris switzer e n v i r o n m e n t s f o r h e a l t h
Bathroom Features
morris switzer e n v i r o n m e n t s f o r h e a l t h
Bathroom Features Grab bars in bathroom
Walk-in shower with curtain or door
Sliding door for bathroom
Seat or fold down bench in shower
High toilet seats
Touch sensitive faucet or shower
Shelf for personal items in bathroom
Chair or seat in bathroom for changing/drying
Non-skid flooring
Wide entrance for access with IV pole
Clothing hooks
High quality shower head
morris switzer e n v i r o n m e n t s f o r h e a l t h
In-Room Family Amenities
morris switzer e n v i r o n m e n t s f o r h e a l t h
In-Room Family Amenities 24-hour access for family members
(case-by-case basis, patient choice)
Flexibility to have an actual bed for family members
Dual purpose chair/bed for family members
Storage for family members
Guest room service
Outlets for family members
Place for snacks/coffee/tea/mini fridge in-room
Comfortable day bed for family members
Plants/flowers in room
Screen/curtain to separate family member space from patient
morris switzer e n v i r o n m e n t s f o r h e a l t h
Common Area Family Amenities
morris switzer e n v i r o n m e n t s f o r h e a l t h
Common Area Family Amenities
TV in family room
Bathrooms for guests
Kitchenette with fridge coffee/tea, etc.
Multiple family/common spaces
Pods/areas for separate groups
Common room away from elevators to avoid public access
Common room close to elevators as buffer to patients
Puzzle table/shared activity area
Access to linens for guests
Gym/exercise area
Plants/sun/flowers in family room
morris switzer e n v i r o n m e n t s f o r h e a l t h
Safety
morris switzer e n v i r o n m e n t s f o r h e a l t h
Safety
Non-skid floor
Response to call button
Non-cluttered hallways
Handrails in hallways
Multiple locations of call buttons
Clear path to bathroom
Soft corners on furniture
Night lights
Avoid furniture clutter
Tube management - avoid over long cords getting tangled
Safe for patient belongings
Location for critical personal items (eg: dental/auditory pieces)
morris switzer e n v i r o n m e n t s f o r h e a l t h
Comfort
morris switzer e n v i r o n m e n t s f o r h e a l t h
Comfort
Patient controlled temperature
Access to radio
Timely feedback on test results/increased communication with patient
Assurance of room cleanliness, uncluttered, clean lines in room
User friendly bed control/instructions
Closet for patient/guest items
High quality linen
Easy access to linen
Comfortable sleeping surfaces for both patients and visitors
Options for patient clothing/gown ties
Ability to select pillow type
Optional fan
Smooth curtain track
morris switzer e n v i r o n m e n t s f o r h e a l t h
Choices
morris switzer e n v i r o n m e n t s f o r h e a l t h
Choices
Follow up care choices/coordination of infusion services
Choice of being seen by residents or doctors
Menu/booklet that details food options and availability
Special request for mini-fridge/access to fridge for long term patients
morris switzer e n v i r o n m e n t s f o r h e a l t h
Noise
Ability to block hallway noise
Private rooms
Side window for patient monitoring to avoid entering room
White noise
Quiet clocks
morris switzer e n v i r o n m e n t s f o r h e a l t h
Lighting
morris switzer e n v i r o n m e n t s f o r h e a l t h
Lighting
Automatic or motion sensor light in bathroom
Adjustable shades/blinds on windows
Patient controlled dimmers for lights
Multiple easy access switches, including remote control
Avoid harsh lighting/glare
Reading light with adjustable arm
Independent light in family area
Natural light in bathroom
morris switzer e n v i r o n m e n t s f o r h e a l t h
morris switzer e n v i r o n m e n t s f o r h e a l t h
Overview
Patient-Centered Principals and Process
Patient and Family User Group Results
Design Integration
Patient Room Plan
Privacy
Nurse/Staff
access/observation
Family amenities
Bathroom features
Safety
Comfort
Choices and self
determination
Noise
Lighting
morris switzer e n v i r o n m e n t s f o r h e a l t h
Project Orientation
morris switzer e n v i r o n m e n t s f o r h e a l t h
Proposed Site – Aerial View
morris switzer e n v i r o n m e n t s f o r h e a l t h
morris switzer e n v i r o n m e n t s f o r h e a l t h
Existing Site – Aerial View
Proposed Site – Aerial View
morris switzer e n v i r o n m e n t s f o r h e a l t h
Massing Study – Travel Distances
morris switzer e n v i r o n m e n t s f o r h e a l t h
Section Diagram – Building Height
mechanical
bed floor
bed floor
bed floor
bed floor
interstitial space
surgery waiting
ED entrance/shell space ED drop off
NEW BUILDING EXISTING ACC BUILDING
morris switzer e n v i r o n m e n t s f o r h e a l t h
Design Response Modern building Seen architecturally as an addition to ACC Inviting drop off under building Break down scale of building
• Break up building mass • Curved form = diminish height by
increasing vanishing point of perspective • Proportion • Shadow lines • Composition of elements to move the eye
- break down perception of height • Variation in material tone and texture -
subtle visual "pixilation” Relationship to facing UVM campus
architecture
morris switzer e n v i r o n m e n t s f o r h e a l t h
morris switzer e n v i r o n m e n t s f o r h e a l t h
Fletcher Allen Campus
Daylighting Hospital Patient Rooms A Joint Research Study
morris switzer e n v i r o n m e n t s f o r h e a l t h
Amount of light in room depends on area and location of window
Daylighting reduces need for electric light • Lighting energy savings can be as high as 87%
Structural & mechanical systems can be designed to increase ceiling height and improve daylighting
Good outdoor views and daylighting: • Reduces stress & anxiety for patients • Lowers blood pressure • Improves post-operative recovery • Reduces the need for pain medication • Shortens hospital stays
Window Evaluations
morris switzer e n v i r o n m e n t s f o r h e a l t h
Window Evaluations
morris switzer e n v i r o n m e n t s f o r h e a l t h
Window Evaluations
morris switzer e n v i r o n m e n t s f o r h e a l t h
“Can good design help heal the sick?” The University Medical Center of Princeton Case Study:
Higher rated food and nursing care
Patients also asked for 30 percent less pain
medication
Patients sharing rooms provide doctors with less
critical information
The presence of family and friends hastens recovery
“In Redesigned Room, Hospital Patients May Feel Better Already” MICHAEL KIMMELMAN , New York Times, Aug. 21, 2014
morris switzer e n v i r o n m e n t s f o r h e a l t h
morris switzer e n v i r o n m e n t s f o r h e a l t h
thankyou
Dawn LeBaron, FACHE, CHFM [email protected]
William D. Repichowskyj, AIA [email protected]