the importance of customer research in designing iot products - jane vance
TRANSCRIPT
THE IMPORTANCE OF CUSTOMER RESEARCH IN DESIGNING IOT CONNECTED PRODUCTS
Jane Vance
Hiut Radio Interactive retail window Sound activated installation
HCI
The changing interface
What is the internet of things?
Smart Products
Users
Product Digital app/site
Service
Establish baseline behaviour Determine change of behaviour with new product
Phase One Phase Two
4 months
B CA
Establish baseline behaviour Determine change of behaviour with new product
Phase One Phase TwoDesign & Development
